Summer Manager Observation List for Starbucks Warming AM Name: ___________________________ Date: _______________ Time of Day: _______________
Retail
Freshness
All required core coffee is in stock All required core retail is in stock Snack fixture is full and has all required products
Customers at our Core
Check with baristas for understanding: • Do they know how much Pike Place they should go through each day if they are brewing correctly? • Are they ordering enough to support this standard?
Beverage: What is the shelf life of Waffle Cone syrup and topping? (opened = 30 days)
Starbucks Rewards • How many stars do customers earn per pre‐tax dollar? (2) • How many start to earn a free reward? (125)
Brewed Coffee: Pike Place is brewed and available during all Starbucks open hours Dark Roast, Blonde and Decaf are available brewed or by pour over. Timer: Customer Support barista wearing and cycle is‐ • 30 minutes if one coffee is being brewed • 15 if two are being brewed
Fold Here
Food Food Essentials in case from open to close: All sandwich & foldover varieties, Birthday Cake Pops, Lemon Pound cake, Muffins, Double Choc Brownie, Pumpkin Bread, Banana t Bread, Choc Chip Cookie, Butter Croissant, Choc Croissant, Cheese Danish, Almond Croissant, promotional Iced Sugar Cookie Review the Pull to Thaw sheet and pastry pars. Is it current? Is your team pulling/ordering the proper amount of product? How are they setting pars? Is the Sampling Calendar available? Are sampling routines being executed?