Vol.$10.958No.4
SWEET PARIS: SEASONAL RECIPES FROM AN AMERICAN BAKER IN FRANCE
TASTE AND PLACE: THE DESIGN HOTELS BOOK
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A thrilling exploration of the world's most innovatively designed hotels with a special focus on food. The book takes the reader beyond the dish, the kitchen and the dining room to explore the holistic architecture.people,andlocality;betweenconnectivityfoodanditsprovenanceproduction;thelandscapeand Mask mandates look set to go as we move into Spring; this will be welcomed by the tourism industry but may prove a doubleedged sword if COVID cases continue, given the staffing shortages. Masks have given workers some protection as pressure mounts on them to take up extra shifts to cover for those who are sick. For certain sectors, masks may well continue as operators decide what is appropriate in their situation. It will be interesting to see how New Zealand navigates its way through to green and what changes stay as part of the norm rather than reliant on Government mandates. In this issue, we look at the "buy local" phenomenon and how worldwide, looking to support your own community has grown in popularity. When the call went out to help the hospitality industry, Kiwis generally stepped up and booked staycations or bought into the clickand-collect offerings from some hotel restaurants. As operators move out of orange and into the light, it would be great if they looked to support local suppliers rather than international options. The supply chain is still at a pinch point, so in some ways buying local is not only good for the economy, but goods will probably be available a lot sooner.Aswe all move forward, the changes to business models that have been wrought by COVID-19 may well have far-reaching effects that we are only just starting to realise may well be permanent. We wish everyone a better Spring and look forward to a profitable Summer. l 100 OWNED
THE DOUBLEARRIVALSOFSWORDEDGEDSPRING
By Joe Campanale
A dazzling cookbook featuring 59 seasonal dessert recipes with American and French holidaydinnerteatimefromflairhostingandexquisiteaccompaniedinfluences,byphotographstipsonservingandwithFrenchforanyoccasion,acasualafternoontoanintimatepartytoafestivegathering.
Take the world food challenge and find out what your number is. Over 200 pages of colorful images of food dishes from around the world. This book starts out with some pretty common food items and progresses to some very unusual foods that are commonly eaten around the world.
By DESIGN HOTELS
PUBLISHER: Tania Walters ADMINISTRATION MANAGER: Kieran Mitchell EDITORIAL DIRECTOR: Sarah Mitchell EDITOR: Caitlan Mitchell Review Publishing Co Ltd. Retail 6, 2 Ruskin Street, Parnell, Auckland. PO Box 37140, Parnell, Auckland. TEL (09) 304 0142, EMAIL: edit@reviewmags.com 100% owned ISSN 2744-5984 (ONLINE) ISSN 2423-1193 (PRINT)
Supports: CONTENT MANAGER: Caroline Boe EDITORIAL: Sophie Procter SENIOR DESIGNER: Raymund Sarmiento GRAPHIC DESIGNER: Debby Wei Hotel is published bi-monthly under license. Please direct all enquiries and correspondence to Hotel. The opinions and material published in this edition of Hotel are not necessarily those of the publishers unless specifically stated. All material appearing in Hotel is copyright and may only be reproduced with the consent of the publisher. Copyright 2022.
Acclaimed Italian wine expert, Campanalerestaurateur,winemaker,sommelier,andJoepresents a comprehensive guide that is as transportive as it is deeply educational. Vino dives into the dynamic landscape of Italian wine today, where a new generation of winemakers is eschewing popular international styles, championing long-forgotten indigenous grapes, and adopting sustainable approaches best suited for their local climates.
WORLD FOOD CHALLENGE: 100 DIFFERENT FOODS FROM AROUND THE WORLD
By Frank Adrian Barron
By Roger S Smith
noreservations thelibrary
VINO: THE ESSENTIAL GUIDE TO REAL ITALIAN WINE
Tania Walters, Publisher, tania@reviewmags.com
How Guest Select could benefit your business Show the channels your guests are used to watching at home Increase guest satisfaction Create a competitive advantage Generate repeat business and improve occupancy levels We continue to receive great feedback from our growing Guest Select operators who have made the move, with comments like: “They simply love the variety of channels” “It makes for happy guests” “Great to be able to give guests what they have at home” Call us today on 0800 759 333 or visit skybusiness.co.nz and let your guests enjoy the fantastic mix of sport, movies, news and entertainment channels. That’s right, over 931 Motels and Hotels in New Zealand have embraced Guest Select. What is Guest Select? It’s a Sky decoder in every room with access to over 50 channels, it brings Kiwis the most amazing experience and we know your guests will love it GUESTtoo. SELECT 2019 MEMBER CACOMMODATION•INDUSTRY•
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4 100 OWNED CLICK TO READ MORE CLICK
AIR NZ READY FOR SUMMER As sickness levels continue to rise and cause disruption, Air New Zealand is taking proactive actions to protect the travel plans of its customers.Overthenext six months, the airline will operate a narrowly reduced schedule of 1.5 percent fewer seats than initially planned, meaning a change to someMostflights.customers who experience a flight change will be automatically transferred to another flight on the same day for domestic travel and on the same day or a day on either side of their original booking for international travel. l
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NOW OPEN:
THE OFFICE BOOTH With virtual meetings and e-communications becoming the global norm, there is nowhere more luxurious to conduct business than at Four Seasons Resort and Residences Whistler. Introducing the world-class Resort's new offering - Your Virtual Office Booth.Located at the Coastal Mountain Range base, the Resort offers all the meeting and business amenities people Accor has introduced its first Grand Mercure property in Solo, Indonesia, with the opening of Grand Mercure Solo Baru. The 348-key hotel joins the company's network of four properties in Solo under the MGallery, Novotel and ibis Styles brands. Located in a prime position, Grand Mercure Solo Baru is within walking distance of Park Mall, the largest shopping mall in Solo Baru, and other major shopping centres. It provides easy access to a neighbourhood of local restaurants and tourist attractions such as Keraton Surakarta, Klewer Market, and Pandawa Water World. Meanwhile, the Adi Soemarmo International Airport and Balapan Train Station are less than 30 minutes away. l need, including available ondemand bespoke work-atleisure amenities. From a ring light, laptop lap tray, and task lamp to a printer or monitor. With all of these executiveclass amenities, guests can focus on any task or meet specific deadlines without interrupting a thought or a conference call, all while surrounded by the refined furnishings and comfort that the Four Seasons brand is renowned for. Four Seasons Resort and Residences Whistler's new workstation offering allows professional guests to work away from the office with ease and efficiency. Offering complete privacy and quiet, the portable, individual office space promotes productivity, focus, and concentration. l TO MORE GRAND MERCURE SOLO BARU
The NZ Chefs Association are proud to have the competition as part of the Hospitality Summit 22.
• Choose what classes you would like to compete in.
Registrations for the 2022 Hospitality Championships are open. Three full days of competition will see competitors with all levels of training, from secondary schools to speciality industry classes. Titles such as NZ Chef of the Year, NZ Barista of the Year, Cocktail Champion of the Year and Training Establishment of the Year are all up for grabs. The Hospitality Championships are where the industry comes together to celebrate talent.
TO ENTER THE COMPETITION, INSTRUCTIONS ARE AS FOLLOWS:
FIND OUT MORE HERE BBQ PITMASTERS: Pitmasters BBQ Battle is a monster 2-day event, where home cooks are invited to go headto-head and battle it out amongst the industry’s leading grill masters. It’s your time to shine! Classes include, Pork, Beef, Lamb and Fried Chicken
REGISTRATIONS OPEN FOR 2022 CHAMPIONSHIPSHOSPITALITY
• Design your dishes if needed.
EMERGING CHEF: An individual event with the competitor being no older than 27 years old. Each competitor will have two hours to present to the Judges a 2-course menu for six guests. 1 x Akaroa Salmon 1.5 kg whole, gutted salmon will be provided for the entrée.3xNZ Beef Cheeks and 1.5 kg Beef Sirloin will be provided for the main course. Spaces are limited. l hotelmagazine.co.nz
• Study the requirements for each class. If you wish to enter in a "of the year" make sure you will compete in all of the classes required.•Register for the competition.
OPEN CLASS: Open classes comprise 17 events, including Barista, Live Kitchen, Static and Restaurant Service. Competitors entering in the required events may also qualify for: Pastry Chef of the Year, Commis Chef of the Year, Chef of the Year, Barista of the Year, Cocktail Champion of the Year and Service Person of the Year. TRAINING: These events are suitable for any student currently enrolled in a New Zealand qualification in Culinary Arts, Hospitality or Baking. These may include students of Te Pukenga Subsidiaries, Private Training Providers or Apprentices.
• Make sure you have available all of the equipment required, including pots, pans, tools, plates and appliances. • Fill out the description & recipe cards and submit them. The competition runs from September 18 to 20.
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RESTAURANT OF THE YEAR: This is a team competition made up of 4-coursea meal with beverage match. All course components and beverages may come in prepared (but not essential). Your competition menu will feature dishes from your restaurant menu. At least one component in each course throughout your menu must come from local suppliers from your restaurant region.
• Familiarise yourself with the competition guidelines.
CURRY CUP: Competitors are to prepare and present ten main course portions of their best curry. This event will be open to public to come and try the team’s product and vote on the best curry at the show.
What’s new in 2022 Here’s a sample of some of the new and reinvented parts of the Summit programme.
Pitmasters BBQ battle Pitmasters BBQ Battle is a new two-day monster event where home cooks are invited to go head-to-head and battle it out amongst the industry’s leading grill masters. Participants will compete in teams with a minimum of two and a maximum of four contenders.Thereare four event classes – beef, pork, lamb and fried chicken - and you can only use charcoal, wood or pellet BBQs and smokers.
Hospitality Summit Te Tihi o Manaakitanga ’22 ill be New Zealand’s biggest hospitality event in 2022, bringing together panel discussions and keynote presentations, culinary competitions, a supplier showcase trade show, demonstrations, networking, the return of Feast dinner, into one unmissable event.
We all know how much the industry has changed over the last couple of years and the importance of being able to adapt to do things differently. We have therefore lined up three days of events and sessions designed to inspire and educate as we carve our way forward. With a range of different forums, there is something for everyone.Itmayhave been a while since you saw some of your industry peers face-toface, so this is also the perfect forum to reconnect with suppliers, old colleagues from around the country and some of the industry’s movers and shakers.
Not to mention the fact that we have all been working super hard, so it’s a time to reflect, reset, reinvigorate, and have some fun! We have a couple of great international speakers lined up for Hospo Hui Awardwinning Australian chef Anna Polyviou and Eric Pateman, international strategist and consultant, who will provide you with their takes on how hospitality owners can refresh and reinvent themselves in the new world of food and culinary tourism. Sitting alongside them will be some of our local hospo legends, who will provide their own takeaways on how Kiwi hospitality businesses can thrive in the new world of hospitality. Bought to you by the Restaurant Association and NZ Chefs, at Hospitality Summit 2022 you’ll find the familiar events, like HospoHui, you have come to know and love. As always, however, we have mixed things up and added a new twist to some of the events whilst also adding some cool new ones.
You’ll have the opportunity to check out some RA and NZ Chefs’ well-established events, such as Hospo Hui, which has an amazing lineup of speakers designed to challenge your thinking, the Moffat demo kitchen, SeminarHQ series, XPO Connect trade show, and the NZ Chefs Conference. And of course, you get to kick your heels up on the last night at Feast. In essence, you could say that the Summit is a one-stop shop for all things hospo: a place where you can discover ingredients, ideas, and insights to help expand and future-proof your hospitality business. Entry to this year’s Hospitality Summit is free. Your Hospitality Summit entry will give you access to XPO Connect, including the Moffat Demo Kitchen and access to the Hospitality Championships, Pitmaster BBQ Competitions and the Networking Lounge. HospoHui and our Feast dinner are ticketed events. To register for the free events and/or purchase tickets for the Hospo Hui and Feast go to https://events.humanitix.com/ tours/ hospitality-summit-2022. Go to www.hospitalitysummit.co.nz for more info and tickets.
That means no electrical appliances here! There is an entry fee of $250 per team. You can find out more, download the competition guidelines and register on the Hospitality Summit [www. hospitalitysummit.co.nz] website.
Think you’ve got a team that has what it takes? Get the team together and see if you have the skills to take the title of “NZ Chefs Pitmasters BBQ Battle Champion”. Networking lounge The lounge is a new space for 2022 where attendees, presenters, exhibitors and competitors can relax and connect with each other. It’s the perfect place to grab a coffee and chew the fat on everything hospo. Who will you meet in the lounge? NZ hospitality championships Formerly known as the NZ Culinary Fare, the industry competitions are back with a vengeance in association with NZ Chefs. There are three days of competitions from all levels of the industry, from secondary schools to specialist industry classes.
Craig Lucas, Chief Judge (Kitchen), is excited to see what this year’s contestants will bring to the table. "I hope to see individuals re-engaging with the competition arena and putting their best foot forward to produce some magic on the plate. Whether it be their first time or 21st time competing, it’s a fantastic opportunity for chefs to show off the craft of cooking and re-ignite the industry after being ravaged by the last couple of years of COVID”.
Emerging and established talent will tout their skills and creativity in front of judges with titles such as: “NZ Chef of the Year”, “NZ Barista of the Year”, “Cocktail Champion of the Year” and “Training Establishment of the Year” up for grabs.
What else can you expect to see?
accessibledesign
CREATING ACCESSIBLEBATHROOMSTOALL
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his is a potential major missed opportunity, when high quality fixtures with both aesthetic appeal and certified disability compliance are available, and would result in bathrooms indistinguishable from able-bodied ones.
In fact, there is a distinct advantage in fitting all a hotel's bathrooms with accessible (Universal Design) fixtures. It provides ultimate flexibility in booking maximum room numbers, offers clients the luxury appeal of support in the wet areas should they unexpectedly need it, and ensures overall positive customer response.Theadditional cost of providing fine accessible design is more than outweighed by the financial and practical advantages it provides hotel management
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Upmarket hotels aim to enhance the traveller's experience. While many successfully convey a pampered atmosphere in the living decor, they fail when it comes to the accessibility bathrooms, offering instead visually unattractive and hospital-like spaces.
• Proven
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Hewi has 10 Collections and Ranges encompassing support rails, shower rails, shower seats, basins, mirrors and accessories to match. Life is about experiences and the goal should be equally positive for able bodied people and disabled people. For more information, contact info@sapsltd.nz
BENEFITS FOR ALL HOTEL ROOMS aesthetic integrity (ie: not importing institutional look) guest safety in all bathrooms guest experience – the reality is having something to hold onto in the shower is reassuring for the guest. rooms being removed from service due to shower rail failure when grabbed Saving in replacement fixtures performer in the Hotel Sector BENEFITS FOR ACCESSIBLE ROOMS Eliminates the need to discount accessible rooms when able bodied guest complains of hospital like fit out & 5* Hotels need product commensurate with the rating not hospital or public bathroom fit out. Guests expect commensurate product fit out for their money. performer in the Hotel Sector
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• Retain
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• Enhances
and the greatly enhanced guest experience that can be offered in every bathroom.Hewiisan award winning system supplier from Germany producing fixtures and fittings with a high degree of functionality, high-quality and intergenerational usability characterise the products. In this way, comfort, convenience and accessibility become natural givens.
• Eliminates
EXECUTIVE ASSISTANT MANAGER, STAMFORD PLAZA
in some cases even daily for menu orders and food preferences simultaneously doing welfare checks at the same time. We didn’t get to see them face-to-face, but we could feel their emotions in their voices.”Shetty felt that they had built a community and continued to treat all their MIQ guests with a five-star experience and worked extremely hard to achieve this day in day out. The pandemic also brought a much tighter sense of community to the Stamford Plaza team. Some of the MIQ guests gifted their in-room creations (paintings and creative craftworks) they made during their isolation stay. Now out of life as a MIQ hotel, this new era is all about exploration and adaptation. The team at the Stamford Plaza are charged up and looking
When the lockdowns came in, and MIQs became the new norm, Shetty said there was no rule book and that supporting the team during those challenging times was vital. “We had so many events planned and had really started to build momentum, and it vanished overnight. It put a spanner in the works, but the team rallied on fantastically,” said Shetty. “We needed the resources, and our entire hotel team came together irrespective of departments, designations and worked collectively towards a common goal” At the start of lockdown, Shetty said it took some time to get used to a new way of doing “Gueststhings.arevery stressed, and the environment is important. They want to getShettyhome.”continued to explain that the team learned many new dietary requirements, did a lot of research, and constantly pivoted their menu as per guest requirements keeping it inclusive andMealsdiverse.assumed fundamental importance as it was the highlight of the guests’ stay. “The quality of the food and the variety of options were very important.” The team successfully achieved this and received excellent reviews from the MIQ guests.“Itwas key to keep the variety. We ensured that guests were happy throughout their stay and would call them multiple times during the week and
20mins with
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S
hetty is extremely passionate about the hospitality industry and is proud to be ‘working in the business of creating happiness and joy’.
The HOTEL team sat down with Sumeet Shetty, Executive Assistant Manager at Stamford Plaza in Auckland, to discuss the challenges and successes since the pandemic began, how it has changed and how they do business for the better.
Sumeet Shetty
SO WHERE TO NEXT? With a strong passion for the hospitality industry, Shetty will continue building his skills and experience in luxury hotels with Stamford Hotels and Resorts and values the career opportunities given to him by the company along with the room to develop and innovate.
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forward to curating more personalised touches, bespoke experiences and ready to showcase their signature offerings namely Kabuki Teppanyaki, Stamford High Tea and overall stunning facilities across the “Hospitalityhotelis in our DNA,” said Shetty.Thepersonal touch is innate to human interaction, and the team at Stamford Plaza highly values their interactions with guests.
In this issue, we talk about the transition through the alert levels and what going to the green level will mean for the sector.
Throughout the pandemic, the government urged consumers to shop local and by and large, we did. They were giving support through staycations or supporting hotel restaurants that were doing pick up. Those dark days of 2020 showed how Kiwis are great at stepping up and being there when it counts.
You often get bombarded with salespeople who do not work directly for the company they represent. Sometimes, they will sell a product or service at a premium price but not offer a premium service.Alocal supplier is also familiar with the benefits and supply chain limitations of what is available in your area. Not only are they available at the end of the phone or in person, but your local supplier will also know of any hurdles to completing or delivering your job on time and within your budget. A final point to consider is that local business operators will be far more concerned about reputation than international suppliers. Local firms want to maintain a positive image, so clients keep returning, leading to higher quality products and better service. Doing business locally, it's the smart choice. New Zealand needs local businesses to support local businesses, to keep the economy moving and the money circulating within your community. l
So, how can you support local, and why should you?
Small local businesses drive the local economy. Local suppliers work in their communities (or near) and are genuinely interested in the community's financial and economic wellness – just as much as you are. Have peace of mind in hiring a local business, and know that your money is going back into your community.Theother important factor is that when using a local business, it is easy to check references and get a feel for the supplier's reputation. They are also on hand to answer questions or concerns after the product or service is delivered.
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Firstly, you will be dealing with locals; you'll know where they are located, and they will be easily contactable if there are any problems. Good local businesses maintain their reputations by treading their community with care and professionalism.Thenthere'sthe money. Let's talk about the money. An essential factor for the recovery process is getting local businesses and service providers back up and operating, generating cash flow through the local economy. The most significant advantage of buying local is that the money will stay within your community, especially after life-changing events such as the COVID-19 pandemic or weather bombs.
For those transitioning from MIQ or reopening mothballed rooms, COVID-19 has changed the business model for the accommodation sector.
STEP UP & support local
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ow it's the accommodation industry's turn to step up and support local. By supporting local businesses, operators are in no small way paying it back.
The undeniable sweet honey tones pair delightfully with the soft fruity notes of 66 percent São Tomé cocoa; and Cranberry and Pistachio - ruby and emerald flavour is a mix of our dark, organic chocolate, cranberry & pistachio. A fruit and nut favourite. Leave an impression, represent your brand or say thank you with Lake Haye’s range of promotional chocolates. Lake Hayes will work with you to customise wrappers with your logo or brand message. They can even customise your labels for special events such as birthdays and weddings. No order is too big or too small, and the brand’s flexible approach to promotional gifts will leave a smile on your face and your clients or customers. Explore all the decadent treats Lake Hayes has to offer, www.lakehayeschocolate.co.nzvisit
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Gorgeous Individual Guest Toiletries
A s the world returns to travel, sustainability has emerged as a growing trend. Now more than ever, travellers are increasingly aware of their environmental impact on the planet, seeking more sustainable accommodation and experiences. This is where Spire NZ's Hair + Body Bars come in to help enhance your hotel's ecocredibility and guest experience. Luxury hotels want to create memorable and unique experiences for their guests. Spire NZ understands this and produces gorgeous solid cosmetics that are good for both the skin and the environment. Ethically sourced and plant-based, all products are made right here in New Zealand. Shampoo bars are nothing new, but in recent years have been gaining popularity in the mainstream for their plastic-free nature and salon-quality formulations. Spire NZ's Hair + Body Bars bridge the gap between single-use andSpireeco-friendly.NZ'sHair + Body Bars work alongside dispenser toiletries or as a standalone product. They are the perfect practical gift for guests to enjoy during their stay or to take home with them as a souvenir.Forreliable supply that can accommodate even the largest hotels, Spire NZ's Hair + Body bars are produced at an established boutique factory in Auckland with a 150-year manufacturing history.
According to Hospitality New Zealand, the accommodation sector uses an estimated 76 million bottles of guest shampoo, conditioner and bath gel annually.Afterdiscovering the amount of waste generated by hotel toiletries in New Zealand alone, Melissa Parker Bentley, the Founder of Spire NZ, combined her passion for travelling, skincare and the environment to produce a range of guest-size toiletries for accommodation providers who care about sustainability. For more information, please visit www.spirenz.com or email orders@spirenz.com l
At Spire NZ, they care about the whole life cycle of their products, offering a regenerative and circular option to ensure no waste. In partnership with a hotel soap charity, the business collects used soap to be repurposed for charitable causes. For larger orders, Spire NZ offers bespoke and tailored products to suit the aesthetics of each hotel's brand.
A Moment of Pure Indulgence H andmade in Queenstown with 66 percent dark, organic and ethically sourced cocoa, Lake Hayes Chocolate combines the finest ingredients like manuka honey, toffee, and sea salt to create a gorgeous range of moorish treats. Every piece of chocolate that leaves the Lake Hayes Chocolate kitchen is intended to give someone, somewhere, a moment of pure indulgence. Signature flavours include Honey Brittle - dark, organic, single-origin chocolate with mānuka honey brittle.
Helping People Protect the Plant While they Travel
Health Pak attributes its success to good old Kiwi ingenuity, its can-do attitude and most importantly, the loyalty and experience of its staff. Health Pak currently employs 80 staff, many of whom have been with the company for over 20 years (and one who has been with Health Pak for over 40Ityears!).doesn’t matter if you are a visitor from the other side of the island or the other side of the world, guests want an authentic New Zealand experience, and Health Pak are the only 100 percent New Zealand made manufacturer.“Weunderstand the market, and the market trusts us in return.” This story has been edited for length, read the full article here l
supportlocal HEALTH PAK
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Second generation family owned and operated, Health Pak has proudly manufactured and supplied New Zealand made portion control hair and body care and food and beverage products for the Kiwi Hospitality industry for almost 70 years. As well as supplying almost all New Zealand hotels and motels, the company also supply six international airlines and export to Australia, the Pacific Islands, United Arab Emirates, Singapore, UK, Italy, Greece, China and the United States.
“In the case of a bottle of shampoo, right here in our own factory we make the bottle, cap, label, contents (including our own steam distilled essential oil and hydrosols) and filling all in our purposebuilt production facility.
ith nearly 70 years’ experience, Health Pak is one of New Zealand’s largest contract packaging companies and the country’s leading supplier of guest toiletries and amenities to hotels, motels and airlines.
“For example, all the boxed products (shower caps, sanitary bags etc) that we supply, they are printed on 100 percent recycled, oxygen bleached carton board and printed using water based inks. Naturally the fact that the vast majority of our product isn’t aroundhalfwayshipped the world, but rather made in New Zealand goes a long way to ensuring that our products have the lowest possible environmental impact possible.”
Health Pak’s 100,000 sqft state-of-the-art facility in Penrose Auckland is equipped with over 60 packaging lines that handle both food and non-food products in one of the most highly regarded facilities in New Zealand.“Wehave a registered Food Control Plan which includes our HACCP plan and all supporting programs and a MPI approved RMP Program for packing honey for export,” explained James (Jimi) KennedyGrant, General Manager Sales & Marketing at Health Pak. Health Pak can also boast at being one of the most vertically integrated packaging companies in the world.
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Protecting the Planet Everything that can be reused is refused at Health Pak. “We do everything that is financially and logistically possible to minimise the environmental impact that our business and our products make. We are operating in a global market where the main competition comes from cheap, imported products, primarily produced in developing countries with little or no regard for the environment. In this market we do everything we can to offer products that are better, safer and more environmentally sound.
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For samples or pricing please contact your nearest Health Pak distributor, or contact us directly: ph: 09 579 6268 email: sales@healthpak.co.nz www.healthpak.co.nz
Consumers are demanding an end to single use plastics in the hospitality industry and our 100% soap free, coconut based conditioning shampoo bars allow you to give them just what they are after - premium body care products that are not only kind on the environment but kind on hair and skin as well. bottle.
supportlocal
By
IT’S THE KIWI WAY Kiwis love supporting Kiwis. Entrepreneurship can be a difficult and lonely journey. When you spend money, you’re casting your vote for the kind of world you want to live in. In fact, research suggests two-thirds of every dollar spent on a small business is kept in the local economy.
TIMES ARE TOUGH
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REASONS TO SUPPORT NZ MADE THIS SPRING New Zealand Made 30 years of helping Kiwi businesses take flight
PRICE
Small businesses have had a tough few years. Some have made the difficult decision to close and many are only just hanging in there. In economically challenging times, every dollar spent locally can make a huge impact.
QUALITY
Attention to detail is what separates locally made items from mass produced ones. NZ made products are much more likely to stand the test of time, making them sustainable, and in many cases are reusable and recyclable.
Once thought to be the major barrier to buying local, great prices are now another great reason to support NZ businesses. With surging shipping costs, and lengthy delays and unfavourable exchange rates, it just makes sense.
Looking for a marketing edge?
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THE TIME IS NOW! NZ Made has seen a resurgence in recent years with both businesses and consumers getting behind the ‘shop local’ movement. More than 85 percent of Kiwis recognise the logo, and more than 60 percent of consumers are actively seeking NZ made brands over imports. It’s time to step up and show our support and back Kiwi made goods and services.
ALL OF THE ABOVE Why pick just one reason? Shopping local is one of the simplest, most effective ways we can reduce waste, emissions and ensure the people who make our products are treated fairly. The time to support local is, and has always been, right now.
70% of licence holders say signing on has positively affected sales.
TREATING PEOPLE RIGHT NZ has strict health and safety standards significantly reducing the risk for workers. Small to medium sized businesses and their workers are the backbone of this country –knowing they are fairly treated for their work is crucial.
RANGE There is an exceptional range of NZ Made products on offer – it blows our minds what small businesses are doing in this country –from establishing and entire tea industry here (Zealong Tea Estate) to a Kiwi take on a classic (Bootleg Jerky). Seek out NZ Made alternatives next time you shop – you may be surprised at what’s on offer! FAIRNESS Sourcing goods from factories that don’t stack up ethically and discharge toxic waste isn’t who we are. Kiwi consumers are becoming more aware of the life cycle of what they purchase and are making more ethical purchasing decisions for people and the environment.
REDUCE WASTE Waste reduction is a huge motivator for supporting buy local campaigns. Generally speaking, manufacturing close to home ensures greater quality control, reduced waste and significantly reduced logistics emissions.
The idea was simple, take great-tasting ingredients and treat them with respect and integrity to retain what made them great in the first place.
"From my experiences of chocolate shops back home, I opened Bohemein with a simple premise," said Havlik.
"I think I can do it better".
TJiri (George) Havlik arrived in New Zealand, in 1999, from his native Czech Republic with just a bag of clothes and knowing two words of English, "Yes" and "No".
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supportlocal SWEETEN THINGS UP With Bohemein Fresh Chocolates 18 100 OWNED
"There is beauty in the simplicity of how we treat and make our products," he said."The important thing is that we don't confuse simplicity with easy. We don't do easy; we don't do hard, we do it right."Great ingredients, combined with a lot of passion and the correct technique, deliver excellent results.
At Bohemein Fresh Chocolates, it's all about freshness. These mouth-watering artisanal chocolate treats are made right in the heart of Auckland and Wellington.
Free from artificial flavourings, colours, and preservatives, Bohemian offers an enticing selection of artisan chocolates and truffles, all handmade with expertise and care to create a truly memorable experience. The beauty of their decadent sweets lies in the simplicity of how they treat and make their products, combined with natural ingredients, overflowing passion and the correct technique. That is why they believe their chocolates rival any in the world.
s a trained Pastry Chef, George worked in various kitchens, but after six years of hard work in other people's businesses, he decided it was time to venture out on his own. In 2005, Bohemein Fresh Chocolates opened, creating chocolates with highquality fresh New Zealand ingredients.
There is beauty in simplicity. Combining natural ingredients and real flavours with passion and wisdom means our chocolates rival any in the world.
24 PIECE BOX
6 PIECE BOX
These four pieces of chocolate gratitude are the perfect little thank you gift that's not too over the top but enough to show one's appreciation. Flavours include Milk chocolate Gratitude, Dark chocolate Gratitude, Fruity Gratitude or assorted Gratitude.
A lovely treat for one or two if they have great self-control. A box of six says, "I'm thinking of you; treat yourself, indulge a little."
CHOCOLATE FISH
GIFT 4RANGEBOXESPIECEBOX
The "Goldilocks Box" is not too many chocolates and not too few - it's just right. For a Birthday Gift or just a reminder that you care. A 12-piece box can be shared (but it doesn't have to be). This box offers a samplegoodrangebutnotenoughto get them all.
A terrific box size that allows for one of each from all the chocolate ranges or double up on fan favourites. Perfect for those who love sharing chocolate with company and handing around the chocolate guide for guests to make that all-important choice to match with the evening coffee. Shop in-store at 12 O'Connell St, Auckland CBD, 109 Featherston Street Wellington CBD or order online for delivery nationwide from Bohemein.co.nz. l hotelmagazine.co.nz 19 Shop in store 12 O'Connell St, Auckland CBD, 109 Featherston Street Wellington CBD or delivery nationwide from www.bohemein.co.nz
Taste the
12 PIECE BOX
difference
The snap of the chocolate and winningmakesgoodnessmarshmallowytheinsidetheaward-Bohemein Chocolate Fish the perfect treat. Batch-made from 53 percent dark chocolate and fluffy vanilla marshmallow, this delicious treat has been honoured with a Special Award - Best In Class Children's Favourite Category, and Silver Medal - Best New Product Category at the 2017 NZ Chocolate Award Medals.
ith the dramatic global movement to remove single-use bathroom amenities and support locally made products, Hoteliers are looking for ways to showcase their commitment to sustainability and social responsibility while still giving their guests an incredible stay. That is why Six For Good is the perfect fit for hotels truly wanting to make an impact.
These days, hotels are focused on storytelling so they can take their guests on a unique journey, giving them an unforgettable experience they will remember.
“Manufactured here in Aotearoa, Six for Good is debuting it's new luxury body care range to help hotels make a difference to the future of NZ,” says Reuben Beatson, Managing Director. This brand is proud to be supporting local communities, which is why the range is NZ Made. While Six for Good gives your guests a beautiful experience, it also supports six NZ charities for disadvantaged children. With every purchase, $3.00 per carton is donated to; Cure Kids, Upside Downs, Kids Can, Big Buddy, Heart Kids and Foster Hope. Thanks to hoteliers throughout the country, Six for Good is helping thousands of Kiwi kids - the future of New Zealand. In everything we do at Six for Good, we want to leave the planet better than how we found it. We celebrate natural beauty, which is why our liquids are made in a world-class facility and rigorously tested to ensure your guest's safety. The contents are paraben free, sulphate free, CDEA free and cruelty free. The designer unisex fragrance brings the best nature has to offer by blending zesty citrus, fresh Kiwifruit extract harmonised by scents of sandalwood. It really makes a statement. This sleek 500ml refillable dispenser system utilises the latest tamper-proof wall brackets, which prevents bacterial transmission and cross-contamination. This secure system is durable, reliable, waterproof and thanks to its modern design is super easy for your housekeepers to manage. To help you with your sustainability goals, there is minimal packaging and the bottles can be easily disposed of with The Hotel WEKA which is an end-to-end recycling program that stops used plastic toiletries from going into the landfills.Ifyouwant to give your guests a luxury experience and create moments of delight while making a difference, Six for Good is your best choice. For a Free Trial visit, astro.net.nz, call 0800 466 966 or email hello@astro.net.nz
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SIX FOR GOOD Debuts NZ Made Luxury HotelBody Care Range
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Add a touch of luxury with a Spenky headboard and create a memorable customer experience.
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Create a focal point in your rooms by selecting a designer headboard. We have a style and look for every interior Split headboards for split beds, offering the ultimate flexibility in room configurations. Wall or bed mounted. Visit us online to see more options.
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DIVE INTO LONGER DAYS WITH POOL CHEMICALS DIRECT
E
Hotel pools and spas are larger and used more than a private pools – perhaps hundreds of hotel guests a day. To cope with the higher demand and resist wear and tear, the pool must not only align with the hotel’s aesthetic but also be fit for purpose. According to many studies, hotel pools set the stage for nearly onethird of reported recreational waterborne illnesses (RWIs). As a potential host to a wide range of disease-causing microorganisms lurking in the water, enforcing a strict maintenance plan is vital to keep the pool clean and safe for yourPoolguests.Chemicals Direct provides an extensive range of high quality costeffective swimming pool chemicals to help keep your pool and spa clean and healthy, including chlorine granules, bromine pills, trichlor tablets, multitabs, pH increase, decrease and buffer, algaecides, clarifiers, and specialty chemicals. These not only help kill germs and prevent the spread of bacteria but also keep your pool crystal clear, stops corrosion and scaling of equipment, and protect against unsightly algae or foam growth. Most people think all pool chemicals are the same, and it does not matter where you buy them - think again.
Quality matters and quality is what you will get at Pool Chemicals Direct. Low-quality pool chemicals are often diluted and less effective, which may lead to more money and time spent to achieve the results you want and need. Bad quality pool chemicals and their byproducts also pose many dangers, including potential health risks, such as bacterial infection, chemical burns, skin irritation and respiratory problems, as well as damage to the pool’s architecture. Another critical factor in the upkeep of your pool’s water quality and maintenance is circulation, which is highly dependent on the efficiency of your equipment. For example, the pool pump is the soul and heart of a pool. It moves water around and passes it through a filtration system, ultimately cleaning it and helping distribute chemicals evenly throughout the pool for more thorough sanitation. Pool Chemicals Direct offers a wide range of equipment, including pool pumps, cleaners, filters, chlorinators, and pool swim jet systems. Depending on the size of the pool, your pool will need a variety of equipment to keep it properly maintained.Apoolisan investment, it only makes sense to care for it properly, and Pool Chemicals Direct is here to help you save time and money with high-quality pool chemicals, equipment and accessories at great prices. l Get 10 percent off your first order now when you use the promo code 'SPRING22' at checkout
With sunshine and warmer temperatures on the way, there is nothing better than a refreshing dip in sparkling cool water after a long day in the sun. That is why hotel swimming pools are often a focal point around which many vacations are based. So, how do hotels that count so much on their pools to provide their guests with great holiday fun and memories, ensure they are maintained clean and pristine? stablished in 2013, Pool Chemicals Direct has an extensive background in pool valet and maintenance services, offering customers nationwide only the best products for a sparkling pool all year round. From pool and spa chemicals and accessories to equipment, you can have it all conveniently delivered to your doorstep at a click of a button.
022 040 1084 | info@poolchemicalsdirect.co.nzPOOLCHEMICALS DIRECT, POOL CHEMICALS AT YOUR CONVENIENCE We provide the best in swimming pool and spa pool chemicals, pool accessories and equipment at competitive prices delivered right to your door. Save time and money by ordering online through our user friendly website and have your pool chemicals delivered to your door. Browse full product range www.poolchemicalsdirect.co.nz GET 10% OFF YOUR FIRST ORDER USE PROMO CODE 'SPRING22' AT CHECKOUT
C ON T AC T U S 09 2774 557 POSTURE PERFECT C O MMERCIA L POSTURE PRO® POCKET SPRINGS Our Posture Pro® range is made of individually fabric wrapped pocket springs that can move independently of each other. The 5 zoned spring system provides great support & specialises in neutralising movement such as tossing and turning during the night conserving your energy and allowing you to wake up feeling energised. POSTURE PRO® 5 ZONE SPRING MAT TRESSHIGH DESIGNERGRADEKNITTEDFABRIC ENHANCEDCENTRESUPPORTDISTURBANCEMINIMALPARTNERHIGDENSITHY PREMIUM F OAM We’re The world is once welcoming the revitalizing holiday. and provide them One that beds.aspectthecomfortablewillnight’sgoodword.Givethrough
commercial@slumberzone.co.nz slumberzone.co.nz
We’re NZ Made
We pride ourselves on being the fastest-growing bed manufacturing company in New Zealand. Our beds are made from the finest materials and the best technologies the industry has to offer. We can provide your accommodation with the highest quality products ranging from luxury mattresses and folding beds, to lavish headboards and pillows, all at an excellent value for your money at competitive pricing. Slumberzone is 100% Kiwi-owned and operated so support a local business and we’ll support you right back by giving your guests a rejuvenating, luxurious sleep.
Love local Shop Local
“ We tried Slumberzone with initially two beds, the quality and comfort really impressed us, we replaced most of our beds with Slumberzone within the next few months.” Silverfern Accommodation & Spa Rotorua
once again returning to normal, and you’re the influx of tourists desperate for a holiday. You want to leave a good impression them with an experience they’ll remember. leave them feeling refreshed after a night’s sleep and wanting to return or spread Give them a taste of New Zealand in every through our Slumberzone New Zealand-made
Shirley,
Lion
The winners of the Lion Hospitality Awards for Excellence 2022 were announced live on the 27th of July 2022, the final night of the two-day 2022 Hospitality New Zealand Conference, The Future of Hospitality. The Awards celebrate success, achievements and - especially in light of the challenging year the industry has just Hospitalityexperienced.New Zealand would like to thank our principal sponsor, Lion New Zealand, for their continuous support for over 24 years and this year’s category sponsors who continue to support our industry. It was an event for the books to remember, and we hope to see you all next year!
The Winners of 2022 AwardsHospitalityforExcellence
SUPREME WINNER CARGO GANTLEY’S PUB & CAFE PEOPLE’S CHOICE HANMER SPRINGS TOP 10 HOLIDAY PARK CHEF OF THE YEAR JIWON DO QT WELLINGTON FUTURE LEADER OF THE YEAR ASH GEE INDUSTRYHOSPITALITYLEADEROFTHEYEAR JAMIE FREEMAN ACCOMMODATIONINDUSTRYLEADEROFTHEYEAR JACQUI CHEAL
Hospitality Chief Executive Julie White says Peter is one of the true legends of hospitality. “Peter has achieved and contributed a huge amount during his career and deserves our top accolade. Without him and others like him, hospitality across New Zealand would not be the same welcoming place.”
HALL OF FAME PETER NORRIE
STACIE WARREN
LYNN MEMORIALBRADDOCKTROPHY
“Hospitality has been in my blood for 43 years and it’s really great to be recognised in this way.”
Norrie has been influential in the capital’s hospitality scene for 43 years, including starting iconic businesses and serving on industry bodies. He started in the industry in 1977 when he bought the lease of Wellington’s iconic Clarendon Hotel, on the corner of Taranaki St and Courtenay Place. “Over the next 43 years, I purchased, developed, and sold more than 26 individual liquor properties covering all facets of the industry.” He says he’s delighted to accept the honour of being inducted into the Hall of Fame.
The full results are on the Hospitality New Zealand website: hospitality.org.nz/s/awards BEST BAR LITTLEQUEENSTOWNBLACKWOOD BEST CAFE FUSEE ROUGE CROMWELLCAFE BEST MOTEL PALAZZO MOTOR LODGE NELSON BEST HOTEL FABLE - DUNEDIN BEST ACCOMMODATIONLUXURY QT MUSEUMWELLINGTONWELLINGTON BEST RESTAURANT AUCKLANDKINGI BEST LUXURY HOTEL THE HOTELAUCKLANDBRITOMART BEST ACCOMMODATION PODIUMCAMBRIDGELODGE BEST LOCAL THE ELMWOOD TRADING CHRISTCHURCHCOMPANY A MASSIVE CONGR A TUL A TIONS T O ALL OF THE LION HOSPI T ALI T Y
BEST DESTINATIONVENUE LAKE TAUPO HOLIDAY RESORT TAUPO BEST ENVIRONMENTAL / SUSTAINABLE BUSINESS OWEN RIVER MURCHISONLODGE BEST BUSINESSNEW/REDEVELOPEDFOOD&BEVERAGE CARGO GANTLEY’S PUB & CAFE QUEENSTOWN BEST NEW / REDEVELOPED BUSINESS ACCOMMODATION ELIZA’S MANOR CHRISTCHURCH EXCELLENCE IN GAMING THE ELMWOOD TRADING CHRISTCHURCHCOMPANY EXCELLENCE IN MARKETING FABLE HOTELS & RESORTS NEW ZEALAND EXCELLENCE IN PEOPLE & CULTURE FUTURE HOSPITALITY GROUP - QUEENSTOWN BEST ENTERTAINMENTLIVE VENUE UNIVERSITY OF CANTERBURY STUDENTSCHRISTCHURCHASSOCIATION hospitality.org.nz hospitalitynz Hospitality New Zealand BEST BRAND EXPERIENCE HEYDAY BEER WELLINGTONCO A W ARDS FOR E X CELLENCE 2 0 2 2 WINNERS AND FINALISTS
As responsible hosts, it is our duty of care to look after everyone – including our staff.
For centuries, restaurants, cafés, bars, event venues and accommodation operators have thrived on welcoming guests, promoting memorable experiences and overall wellbeing. This is evident in recent post-lockdown research.
We want them to work on premises where everything is safer, they are well equipped, trained, and confident, and everything is better for them.
By providing standardised training, Hospitality NZ supports operator businesses to raise the bar as we work together to build a skilled workforce.
Developing these skills and acknowledging the value of minimising harm will contribute to a capable and engaged workforce rooted in community wellbeing.Foreasy accessibility, the course is available online as a series of video lessons on Hospitality NZ's e-learning platform Typsy, ensuring standardised training is delivered consistently when and where it is needed.
As the industry peak body, Hospitality NZ is taking the lead with this essential training.Thecourse covers the duty of care and harm minimisation required under the Sale and Supply of Alcohol Act. It includes the law around alcohol, host responsibilities, and the tools for carrying out those responsibilities.
It is about raising the standard and doing this best practice as developed by the industry, not because the Government, the law, or lobby groups are telling us to do this – but because it is something we believe in.
Having the course online also offers the advantage of digital record keeping for operator compliance and the provision of digital certificates for employees. Once completed, participants receive a certificate that will be recognised throughout the hospitality sector. It can be stored along with other training achievements on participants' individual digital Knowledge Passport, which follows them as they progress through theirHospitalitycareers.
It is also part of caring for our staff.
F indings revealed that twothirds of those surveyed said the social and mental wellbeing of the general population was negatively impacted as a direct result of the closure of hospitality venues during the COVID-19 lockdowns. Meanwhile, a similar number said that after lifting restrictions, they had a better appreciation for the sector's contribution to their own social and mental wellbeing. Nearly half of the participants agreed that socialising with friends and family outside the home once restrictions were lifted significantly impacted their happiness. These statistics confirm what the industry has known for a long timehospitality is vital to the New Zealand socialWithfabric.thatcaring for guests and the community in mind, Hospitality New Zealand has launched a course to ensure staff working where alcohol is served are trained in responsible service to support harm minimisation. The Responsible Service of Alcohol Standards course is an industry-led initiative in which everyone in licensed premises – operators, managers, and servers – has a part to play. It is part of host responsibility, which is integral to manaakitanga – respect and care for our guests and customers – and aims to minimise alcohol harm to help create safer drinking and work environments for communities and staff via the training and empowering of employees in responsible sale and supply. Minimising harm and providing safer environments for the sale and supply of alcohol is a priority for the industry.
ALCOHOLSERVICERESPONSIBLEOF
NZ firmly believes this course should be a recognised national minimum standard to achieve standardisation and intends to push for that.
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SHANE GREEN Internationally recognised Culture Hacker and Fortune-500 Consultant. more information on this course visit https://www.hospitality.org.nz/s/knowledge-hub/future-leaders-programme Learn more at hospitality.org.nz
The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter the industry, providing ready access to skills development, showing career pathways and career progression. Resulting in a workforce who are prepared for the future, valued for their skills, confident, engaged in their work and invested in remaining in the industry.
32¹4 For
Hospitality New Zealand has partnered with Shane Green, a global expert in customer experience and organisational culture to bring our members and their future leaders this outstanding leadership programme to transform employees’ mindsets, experience, and habits to improve customer experience, employee experience, and organisational performance. The objective of the course is: Develop an understanding of the relationship between culture (employees) and brand (guests) and why leadership is important to both.
Emerging
Provide insights into what leadership is and how a person can inspire others through their actions and words.
Future Leaders Programme
Learn about the core leadership skills that front line managers and supervisors must develop early in their career. Create opportunities for front line managers to be mentored and coached by their manager in an organised and deliberate fashion.
Leaders Course
Presented by
Sweet on Social! doesn’t love a sweet treat? Desserts are not only delicious, they also look amazing and can be the perfect way to lure sweet-toothed Kiwis to your establishment. hether it’s a classic ice cream cone or a fine dining delicacy, desserts look sweet on social media, and considering people eat with their eyes, it’s important that your social offering reflect your real-life offering. In 2021 there were 4.7 billion internet users around the world, roughly 60 percent of the global population. Digitisation and e-commerce are now key aspects of a successful business model and consumers will judge a brand based on its digital prowess. So here are some awesome images we found to inspire your next sweet social post. l
32 100 OWNED fromthe kitchen
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Providing you with European desserts Ph: (09) 414 2522 W: www.reso.co.nz Mise en place Main component Add creativity
The knowledge you want. The experience you need. Leaders in B2B Media Since 1923.
Why Choose Review?
We have decades of industry knowledge and experience. Since 1923, we have grown and developed us relationships within each industry sector.
100% New Zealand Family Owned & Operated Passed down through generations, our family deeply care for the success of the industry. We are passionate about what we do. Flexible & Versatile We can confidently create any content you need. No job is too small, we can create bespoke packages to suit your business and budget.
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2. STAYCATION
1. REVENGE TRAVEL
Trip stacking to buddymoon, fresh travel ideas post-pandemic has led to the creation of travel glossary 2.0. Are you familiar with it?
People have spent the last two years – and more – cooped up inside homes or severely restricted when it comes to travel. So, when things started opening, people were ready to travel –with a vengeance. Industry observers termed this phenomenon as revenge travel. From domestic to international, travellers are signing up to revenge trips despite stringent Covid testing requirements, fewer flights and risks.
Also called a holistay, it is defined as a period where families stay at home or in an accommodation close to home, enjoying day trips around the area. Pre-pandemic, staycations had started picking up popularity with eco-conscious travellers. Covid travel restrictions catapulted the trend. Now almost every accommodation provider has a staycation offer on the cards.
TRAVEL TERMS & HOSPITALITY INDUSTRY TRENDS YOU SHOULD KNOW ABOUT
Pricey destination weddings are giving way to friends who tag along with couples for their honeymoon. Instead of a big day, smart couples are spending money on a trip they can enjoy with their friends. 4. SLOW TRAVEL Eco-conscious travellers are ditching the jet for other environmentally friendly travel options. This means holidaying local – domestic over international, and even a staycation.
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5. WORKATION
BUDDYMOON
Also called Bleisure travel. This is business travel’s new avatar. The concept blends business and leisure travel, i.e. tacking a holiday and even a family vacation at the end of a business trip. This trend is fuelled by more companies offering their employees the “work from anywhere” option, making it easy to combine holiday with work. For accommodation providers, this is an opportunity to boost weekday bookings. Make sure your offers target this lucrative audience.
This trend has been popular for some time. However, as with a number of consumer habits that have been reshaped post pandemic, babymoons have now moved from a “nice to have” category to “high priority”. It’s the trend where first-time parents blow out on a great holiday before their little one arrives. Longhaul and late term travel is out for this audience, so target closer to home when inviting babymooners to your property.
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We all got tired of continually working through Covid restrictions, leading to a growing trend of resignations for some out of office time. Some smart agencies around the work are using this sentiment to match like-minded professionals globally, creating for them maxi breaks – or mini sabbaticals – at a destination of their choice. Often these types of holidays are combined with apprenticeships in the destination of choice.
8. SOCIAL TRAVEL
6. MAXI BREAKS
7. BABYMOONS
After experiencing the isolation and boredom of lockdown, Gen Z and millennials are expected to set an exciting new trend this year: social travel. But what is it? If you’re imagining a coach full of young people, excited about exploring a new place and making friends – you’re not far off. But add in the possibility for Nile cruises and yoga retreats in Morocco. Tree top adventures and rainforest lodges. Ski trips with all tickets and accommodation sorted in advance, so travellers can spend more time on excursions with pals, going to events, trying new things, and generally having a jolly good time. Social travel isn’t a destination; it’s an experience.
11. SOLO TRIPS
9. TRIP STACKING
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An emerging extension of wellness travel is spiritual travel where people combine pilgrimages with a holiday – both bucket list items for seekers to ticket off.
10. WELLNESS BREAKS
Another Gen Z and millennial travel trend. Trip stacking helps you ensure your holiday plans don’t fall through because of travel restrictions. You can book a number of trips that offer free refunds or flexible booking. Even if you’ve only got your heart set on one vacation this year, trip stacking allows you to secure your space, whether it be flights or a package holiday, while insulating yourself from the risk of cancellations.
Destressing and rejuvenation drive wellness seekers on breaks that are generously soaked in relaxation – think spa, infinity pools, healthy food... While bungy would be just the adrenaline rush some need to overcome stress; it’s not for everyone. And that’s the gap wellness travel fills.
Not quite out of the window, solo trips continue to grow in popularity. Contiki reported that 49% of their bookings in 2022 are booked individually. Solo travellers do look for like-minded travellers on their trips.
OTAs may be a major booking source, but the share of direct bookings is on the rise. How many direct bookings is your hotel generating?
• Highlight your offers. Don’t tuck away the additional amenities or services guests booking direct get in some deep corner of the website.
• Call to action buttons, especially the link to your booking engine, should be placed prominently above the fold on your website.
THE 2022 GUIDE TO INCREASING YOUR HOTEL’S BOOKINGSDIRECTSHARE
A SEAMLESS WEBSITE EXPERIENCE
A hotel’s own website is another crucial component of any direct booking strategy. It must be designed and built to attract guests (the shop window), keep them and make booking direct quick and easy. Let’s look at a few areas on your website that need to be reviewed and polished up regularly to make it a booking magnet.
• Good storytelling through content (copy, images and video) that highlights the uniqueness of your property and where it is located.
• A mobile-friendly website is a must. Your website must adjust to smaller screen sizes and be designed to the specific needs of users on mobile devices.
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• Fast loading – the surest way to lose a user on your website is if it is slow to load. One in four users leave if your website takes longer than four seconds to load.
• Track user journeys on the website. The more you know about users and their actions on your website, the more empowered you are to customise your website to ensure you can increase conversions from it.
Even though OTAs are important for the channel mix and the billboard effect, the goal should always be to increase direct bookings, as own channels are the most profitable.Buthow to increase these direct bookings? Read this blog for some practical tips to drive up direct bookings.
hotelmagazine.co.nz 43
ENGAGE YOUR GUESTS
MAKE DIRECT BOOKINGS MORE ATTRACTIVE
Loyalty programmes are increasingly playing a larger role in encouraging guests to return via a direct channel. For people who have experienced your brand and service, selling is slightly easier.
EMAIL MARKETING
SOCIAL PROOF AND GUEST REVIEWS
In this highly social and highly connected world, social media presence is critical. Make sure social media campaigns are part of your marketing strategy. Equally, perhaps a little more important is online guest reviews. What other guests say about your property and services is an important booking consideration. According to TripAdvisor, more than 92% users see online reviews before making a booking. This makes it important to pull up your online reviews (or social proof) to your website and manage them well through timely responses.
GET YOUR EMPLOYEES ONBOARD
IMPROVE SEARCHABILITYYOUR ON THE INTERNET Invest in WWW search. Register on meta-search engines, particularly Google with its hotel search proposition. Besides having a Google My Business Account, make sure you are connected to Google Hotels to improve your search presence.
Your database is a gold mine. Leverage it the best you can through email marketing. Create your own flash sale instead of participating at flash sales of known providers. Offering discounts to limited audiences via email is a great way to stimulate direct bookings whilst avoiding rate parity repercussions.
A rate parity clause may prevent you from dropping your direct rates, but you can adjust your pricing model so you meet your rate parity requirements, whilst making direct rates more attractive. Talk to our team about pricing models and how to use your channel manager and booking engine to drive up direct bookings. Add-ons, packages and incentives are key to a direct bookingsfocused pricing model.
As people who are most “in touch” with guests, your employees play an important role in selling your proposition. Incentivise your staff to encourage direct bookings – talk it up – and upsell at every opportunity.
STAAH’s Get Google feature allows you to get a seamless connection to Google Hotels with instant updates to rates and availability.
travel THE HOMESQUIRKIESTONAIRBNBOMG! 44 100 OWNED
4. ThinkSustainabilitygreen.Consider using clean energy and recycled materials. Your home should have a big impact on guests and a small one on the planet.
Airbnb launched the biggest change to the platform in a decade including CategoriesAirbnb–Anew way to search that makes it easy to discover millions of homes you never knew existed. Among one of them is the OMG! Category Creativity comes in all shapes and sizes. Just browse the OMG! Category Airbnb added 56 new categories that organize homes based on their style, location, or proximity to a travel activity.
3. TheExperienceinterior should be as memorable as the exterior, striking a perfect balance between oddball concept and comfortable home.
1. AOriginalitywinningdesign will be more than just different. It should be surprising, one-of-a-kind, and inspire people to reimagine what a home can be.
WHAT DOES AIRBNB LOOK FOR TO LIST YOU IN THE OMG! CATEGORY?
2. YourFeasibilityentryshould be achievable and able to pass building inspections and the like. It will also need to be completed by August 2023.
THE BOOT –NEWACCOMMODATION,FAIRYTALEZEALAND
The Yellow Submarine floats in a sea of green suspended among redwood trees, you can’t miss it! The submarine is yours to relax and playFindin.out more here.
Rising from the ground like something straight out of a fairytale storybook, The Boot is one of those true one-off places. Find out more here.
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HERE ARE A FEW QUIRKIEST HOMES LISTED ON AIRBNB:
YELLOW SUBMARINE, NEW ZEALAND
BREATHTAKING MOUNTAIN VIEWS IN COZY BIRDBOX, NORWAY
Tongia-shaped country house located in Icheon Pottery Arts Village. It is a spacious private house with a terrace on the third floor of Sera and other cultural centres, famous for its unique exterior in the two thousand pottery art village that blends very well with nature.
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Enjoy the relaxed and comfortable enclosure of the Birdbox. Sleep right beside nature and its amazing surroundings. Lay down and look at the spectacular mountains all around you. Put on your skis and have a breathtaking journey around the nearby trails. Find out more here.
EMOTIONAL ACCOMMODATION,HEALINGSEOUL
Find out more here
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THE ORIGINAL SPICE BUS FROM 1997 MOVIE SPICE WORLD, UK This is the actual and original Spice Bus that fans will know and love from the movie Spice World – but with an interior makeover. You can stay the night and live out every fan’s wildest dream. Find out more here.
BOATHOUSE, CHINA
The boathouse is scattered across the tea plantation, with a rounded peak and a view of the boathouse like a fishing boat halfway over the shore. The roof of the boat is equipped with a skylight, which is a natural viewing frame. Find out more here.
