CDO Times (October 26-31, 2013)

The

Volume 2

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No. 10

| Cagayan de Oro City | October 26-31, 2013 | P10.00

CAGAYANTIMES Lifestyle Weekly de Oro

Finding Auntie Terry:

Cannes-winning film “ILO ILO” reunites Singaporean director with Filipina nanny

I

n the early 1990s, Ilongga Teresita Sajonia moved to Singapore to work as a nanny, taking care of three little boys.

Once, on a vacation with the family, she visited a wishing well and wished that her wards would grow up to be decent men and that they would not forget about her.

Decades later, her wish came true and it was no less than a Cannes International Film Festival award-winning film that paved the way for the reunion between her and the boys she loved and cared for like they were her own.

Teresita was the inspiration behind ILO ILO, a film that received international acclaim and won the prestigious Camera d’Or for first time feature films at the 2013 Cannes.

Set in Singapore, ILO ILO chronicles the relationship between a family of three and their newly arrived Filipino maid, Teresa, who has gone abroad like many other Filipino women in search of a better life. The family needs to adapt to the presence of this stranger, which further threatens their already strained relationship.

Still, Teresa and Jia Le, the young and troublesome she cares for, soon form a bond. Their unique connection continues to develop and soon she becomes a part of the family. But it is 1997 and the Asian financial crisis is starting to be felt in the region.

The film which won the Camera d’Or award in Cannes and is now Singapore's entry to the Oscar Awards for best foreign language

film. It is the feature film debut of Singaporean filmmaker Anthony Chen, one of the three boys “Auntie Terry” took care of as a domestic helper in the Lion City.

After the success of the movie, Cebu-based PR agency Selrahco PR contacted Chen and his siblings, and offered to help them reunite with their former nanny, whom they fondly called “Auntie Terry.”

This proved to be a challenge as they knew only her first name and hometown, Selrahco PR’s Iloilowide search ended in an emotional reunion, when Chen and his youngest brother Christopher flew to Iloilo to see her again after 16 years.

Mr. Charles Lim, Selhraco PR consultant, acknowledged the support of the Iloilo media in his search for “Auntie Terry” when he had only three photos of Sajonia taken in Singapore in the early 90s and without a name and address to begin with.

He also thanked Caroline Bondoc and her family in Iloilo, Cebu Pacific, close associates, Director Helen Catalbas of Department of Tourism 6, John Rolida, Toots Jimenez, Jr, and Shara Dableo for their unwavering support for the successful completion of the search.

“I was very happy to see them and just hugged them tight,” recounted Teresita in Filipino.

“They were still young when I left, and now they have become so big and handsome.”

The CAGAYAN de ORO TIMES

ILOILO

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CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

METROSPECT

DSWD-10 celebrates Children’s Month, upholds children’s rights

by Irene Joy B. Dayo of The BWM Group of Newspapers

T

he Department of Social Welfare and Development celebrates National Children’s Month for the in October. The celebration aims to uphold the rights of people aged 18 and below and encourage them to develop more on their skills and talents and become aware of their rights and responsibilities.

Evolving in the theme “Kahirapan ay Wakasan, Karapatan ng Bata ay Ipaglaban,” various activities were lined up for the celebration.

In the region, among the activities aligned are showing of the movie “Every Child is Special”, lecture on Child’s Rights and Responsibilities, draw and tell and poster making contests. The celebration will be concluded on October 30, 2013.

The Department of Social Welfare and Development, in regards on lifting child protection and safety advocacy, also continues to conduct different programs such as Pantawid Pamilyang Pilipino Program (4Ps) which is made to improve lives of countless poor Filipino family and children by providing tools in overcoming poverty such as health benefits, livelihood opportunities and basic education.

They are also catering children who are in need of temporary care due to the fact that they are abandoned, foundling, surrendered, neglected or sexually abused.

In a report given by the Regional Information Officer Charmaine P. Tadlas during a media conference held recently, there are still 23 young individuals cared under DSWD-10 until now, who are also benefiting intervention programs.

DSWD-10 also expected to fully implement their program soon which is about the special protection to street families and children. As of now, their focus is on the victims of Sendong and also of those who are at Lanao del Norte affected by the war.

In addition to these, DSWD10 also opened recently their Bahay Pag-asa at Tudela, Misamis Occidental which is considered as residential facilities for children in conflict with the law.

DSWD also called to the parents to respect the rights and responsibilities of the children. They should also provide affection and guidance for these are truly needed.

Parents should also remember that family is the first teacher.

The CAGAYAN de ORO TIMES

Children pose with the reigning Ms. Cagayan de Oro 2013 alongside the other advocates supporting the culminating program of the National Children's Month at the Kiosko Kagawasan at Divisoria, Cagayan de Oro City, October 24. Photo by Glenn Palacio

Mayor Oscar Moreno also introduced the search for Child-Friendly barangay, police station, school, hospital, barangay health center during the culminating program of the National Children's Month at the Kiosko Kagawasan at Divisoria, Cagayan de Oro City, October 24. Photo by Glenn Palacio

Cagayan de Oro City Mayor Oscar Moreno (right) signals the crowd asking for two lucky children who will receive a gift from Toy Kingdom courtesy of Ms. Ivy Guantero - SM City Cagayan de Oro’s PR Manager. All children in the participating day care centres and schools were to receive gifts from Toy Kingdom during the later part of the day. The giving of the gifts was hosted by Kagawad Eric Salcedo (chairman for the welfare of children), at the Kiosko Kagawasan at Divisoria, Cagayan de Oro City, October 24.

Photo by Glenn Palacio

Mayor Oscar Moreno instructing the children posing for a group shot. Photo by Glenn Palacio

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feature

The

CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

Mr. Takuya Maeda, Head of FUJIFILM Photographic Imaging Business and Digital Camera Division and Assistant to the President, demonstrates to guests the capabilities and features of the FUJIFILM Quick Print Station which provides photographic business owners a small initial investment, compact size,a nd a variety of photo finishing formats. Photo was taken during FUJIFILM’s business launch at the Mallberry Suites, Cagayan de Oro City, October 25. Photo by GLENN PALACIO

FUJIFILM Business Development Leader for Photo Imaging Mr. Erwin Creencia (center) takes CdeO photographer Fourth Legara and CdeOTIMES editor Shaun Uy for a quick tour of FUJIFILM’s concept store in the lobby of the Mallbery Suites Business Hotel, Cagayan de Oro City, during FUJIFILM’s business launching event, October 25.

Photo by GLENN PALACIO

The Cagayan de Oro TIMES Editor, Shaun Alejandrae Yap Uy, poses behind the FUJIFILM Frontier-S printers at the FUJIFILM’s concept store in the lobby of the Mallbery Suites Business Hotel, Cagayan de Oro City, during FUJIFILM’s business launching event, October 25. Photo by GLENN PALACIO

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POINTS OF VIEW

The

CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

C

ustomer service is the lifeblood of every organization.

It doesn't matter what the company's size is – big or small, NYSElisted or SME, department store or sari-sari store – good customer service differentiates it from the competition, making it a cut above the rest.

All companies and organizations know this, and deep down inside as individuals, this is already engrained in our system.

It doesn't take a lot of seminars or workshops to know what it takes to have good customer service.

It all actually boils down to something we have been taught since we're little: good manners and right conduct or GMRC. Coming from the customer service field myself, I find it very saddening when I am faced with a very poor display of customer service.

Unfortunately, there are many businesses here in our city that seem to disregard its value.

These past few weeks, I have been subjected to several kinds of

The Extra Mile

disheartening quality of service, in both big businesses and small ones.

I'm not planning to share the little details, but one of those occurrences took place a couple of weeks ago while I was paying my bills in an “express payment facility”.

After waiting for almost 45 minutes, the uncaring and visibly pissed off cashier closed for lunch break before I could do my transaction, leaving me hanging around like an idiot.

The next one happened just a few days ago. I decided to hit two birds with one stone by buying a few items in a nearby sarisari store while I walk my dog in the neighborhood.

When I called out the usual bisaya term “ayo” a few times, the lady was practically shouting on top of her lungs and yelling angrily in bisaya why I can't seem to wait. I had to stay there for some more minutes just to buy the things I came for.

Now you must be wondering what kind of bad luck I have when it comes to customer service. Or you

The

CAGAYANTIMES Lifestyle Weekly de Oro

Publisher CAGAYAN TIMES General Manager ROSE MARY D. SUDARIA,Ph.D. Editor SHAUN ALEJANDRAE YAP UY Art Director & RONALD MASTAIL Layout Artist Photographer GLENN PALACIO

. .

Editorial MIKE BAÑOS NELSON Consultants CONSTANTINO RUEL PELONE ALLAN MEDIANTE CHENG ORDOÑEZ

.

Account LAVIE CASENAS John del Executives Bando PINKY DOMINGO CADAVEDO

.

Legal Counsels ATTY. MARIO T. JUNI ATTY. ROBERTO A. CANTAGO, JR.

The CAGAYAN de ORO TIMES newspaper is published weekly at FICCO Bldg., Lapasan Hiway, with the editorial office at Tanleh Bldg., Abellanosa St.,Consolacion, Cagayan de Oro City. It is registered with the Department of Trade and Industry (DTI) Region 10 with Certificate No. 01801884, and with Business Permit No. 17211 with TIN No. 311-982-549-000 | Tele/Fax #: (088) 856-3344, (08822) 74-53-80 Find us on Facebook: http://www.facebook.com/CagayandeOroTIMES email us at Editorial: thecagayantimes@gmail. com, Advertising: cagayantimes@yahoo.com.ph Member: Cagayan de Oro Chamber of Commerce and Industry Foundation, Inc. (Oro Chamber)

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The Silver Lining

by Janey Montebon Duterte

might also be toying with the idea that I might have done something to irk them.

To this I could say with all honesty that I have been nothing but cordial and polite. So what drives people to treat their customers this way?

I usually tend to forgo these kinds of lapses and justify it in my mind along these lines: the customer service person was having a really terrible day or probably going through the worst kind of breakup imaginable.

She could've been suffering from a horrible migraine and everything she hears is like gongs and cymbals and loud

screaming in her head. Or maybe there's a big problem in the family? Her dog died? She's PMS-ing?

Her son got arrested for drug possession?

Her cousin's classmate's sister's friend died and she feels terrible because the last words she said to that person was a loud resounding curse?

My imagination often fills in the blank and I feel a lot better after.

But sometimes, maybe, just maybe, that person simply lacks proper decorum and good manners, and has no place in a business that should be kinder to its customers.

When your work or business calls for interaction with your customers, you simply don't treat them unkindly.

Everyone deserves to be treated with the kind of respect that you also expect for yourself.

It doesn't matter if you are having a really bad case of diarrhea or your son is being bullied at school or whatever problems are troubling your mind. None of that matters when you face your customer. It's not

about you anymore, it's about them and what they need.

That's why you're in business in the first place, or why you are working in that job. If you think you are not cut out for that, then you might want to consider your other options.

The truth is, to be really ahead of the competition, it is not merely about satisfying what the customer wants, it's about delighting your customers with that extra mile of effort.

But how can you hope to achieve that when you can't even cover the very basics of customer service first?

The golden rule tells us that we must not do to others what we don't want to be done to us.

After all is said and done, to me this is still the very basic foundation of customer service.

I hope more businesses in Cagayan de Oro jump into the bandwagon and put more focus on this aspect of business.

We are, after all, the City of Golden Friendship.

Hopefully, this extends to local customer service too.

Special Olympics Philippines: Changing Lives

A

s of this writing, the Special Olympics for special children (those with intellectual disabilities) and to be hosted by the CDO Chapter, is yet to be held a day after writing the article. The venue will be at the Pelaez Sports Center.

I was kind of impressed and truly amazed by the dedication and commitment of the parents (Samuel Tabligan- coach), the SPED teachers (Bambi Balandra, Becky Pabia) and the organizers (Dr Vic Cinco, Ms Lee Ginete).

But, more than these group of people, are the children themselves who are participating in the various events: they are truly gifted and amazing!

Thus, it is but right that I dedicate an article for these young bloods whose very lives should serve to inspire us and make us aware of their plight.

Intellectual disability or ID for short is just one of the many disabilities that a special child may have.

ID is a term used when a person has certain limitations in mental functioning and skills, such as communicating, taking care of himself/herself and social skills, which makes him/her to develop more slowly when compared to the same age group of population.

Simply put, it means that a child has ID when his/ her ability

health IN focus

by Dr. Mary Jean Loreche

to learn at the expected level and function is limited. Where a 4 or 5 year old child ordinarily can talk in sentences, and can understand a story or can follow instructions, a child with ID may have difficulties catching up.

Thus, if placed in a regular class, the child may be getting very low grades or even fail in most of the subjects.

Where before, these children are labelled as “mental retardates”, this is now more aptly called as ID, and which actually is better. Most cases of ID have no known cause.

It is not unusual to find that one child has ID while the rest of the siblings are not. Although, genetics, birth defects, trauma, infections are known causes, the more commonly associated illnesses are Down’s and Fetal Alcohol Syndrome.

The appearance of the signs

for ID is directly proportional to the degree of the disability.

If the child is suffering from a slight problem, then, the signs may be more subtle, as compared t one whose disability is severe.

The importance of seeing the baby Doctor (Pediatrician )on a regular basis cannot be over emphasized.

The developmental milestones are the standard by which any deviation from it can help in the assessment of children with special needs.

Should a child become special, after evaluation and diagnostics has been performed; the care of the child takes paramount importance.

Parents and the immediate caregivers need to understand and learn the basics of what ID is all about in order to better care for these special children.

Denial, non-acceptance and the fear of social stigmas should be a thing of the past.

For in helping the child as early as possible get the best that can be offered , loving them, accepting unconditionally, treating them with respect are but basics to the dignity of each special child.

By being attuned to the development of one’s child, acceptance is the key to finding help early on, thereby helping the child in attaining his/her full potential...

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CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

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CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

AROUND NORTHMIN

Pryce Plaza Hotel Carmen Hill, CDO, Tel. No.722791 to93/858-4537 E-mail:reservations@pryceplaza.ph

---------------------------------

CHANANTHON BED & BREAKFAST

Xavier University and Xavier Center for Culture and the Arts (XCCA)and the National Commission for Culture and the Arts (NCCA) will hold Sulat-Dula 3: A Playwriting Workshop in Mindanao on October 23, 24 and 25 2013 at the Office of the President Conference Room 2/AVR2 and AVR3 in Xavier University, Cagayan de Oro City. Sulat-Dula is XCCA’s flagship project for its Cultural Education Program that aims at bringing best culture and art practices closer to the community: Students, Faculty and LGUs of Northern Mindanao and establishing a sustained Playwright Development Program in Mindanao.

CM Recto Avenue, Cagayan de Oro City Tel. #: 856-81-89 / 309-3095 / 231-2103 Email ad : chananthonbb@yahoo.com Room @ P800.00

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NEW DAWN PENSIONNE Velez-Macahambus Sts, CDO Tel Nos. 8571776, 721776 email : gchreservation@yahoo.com

With Resource Playwrights: Dr Steven Patrick Fernandez (writer, critique and researcher, Executive/ Artistic Director of Integrated Performing Arts Guild (IPAG) of MSU IIT,), Mr Rody Vera (Executive Director of Writer’s Bloc, Inc., Playwright, television scriptwriter and Screen writer), Prof Layeta Bucoy (screenplay writer, columnist ,published works includes Doc ressureccion :Gagamutin ang Bayan).

Fellows: Anna Liz Cabrido (Apat sa Taglamig Productions Inc.Koronadal City, South Cotabato),Estrella Alfabeto ( CMU, Bukidnon), Kristen Senajon(XU The Xavier Stage),Michelle Dollaga (XU The Xavier Stage), Vel Marie Santillan (XU Dulaang Atenista), Jim C Raborar (Apat sa Taglamig Productions, Inc of Koronadal City, South Cotabato), Hermie Dico ( IPAG MSU IIT), Dennis Flores (Cagayan de oro City), Gabrial Luceño(Xavier University).

Congressman Rufus B. Rodriguez pose with the Philippine observers delegation during the 39th Exploraratory Talks between the Philippine government (GPH) and the Moro Islamic Liberation Front (MILF) held in Kuala Lumpur, Malaysia last August 22-25, 2013. This is the first time in the 16-year history of the peace talks that observers from various sectors are represented. Also in the photo are (L-R): Usec. Chito Gascon, Secretary Mehol K. Sadain of the National Commission on Muslim Filipinos (NCMF), House of Representatives Deputy Speaker Pangalian Balindong, former DA Secretary Senen Bacani, and Representative Jesus Sacdalan.

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ILOILO

BILLBOARD

. from Page 1

Teresita worked for the Chen family for eight years, but had to return home in 1997 due to health issues. Since then, she had lost touch with the family but still carried photos of the three boys with her. “They were very nice kids; they could be mischievous at times, but they’re really very sweet,” she said.

In late August, ILO ILO was screened in Singapore cinemas and “Auntie Terry” was there to attend its premiere screening.

Her dream to revisit Singapore and the Chen family was made possible when Cebu Pacific flew her back to the city state in August 2013 on a direct flight from Iloilo City to attend the Singapore premiere where CEB was also the official airline.

It was her first time to travel to a foreign country after 16 years and to watch a movie in a cinema.

“We are honored to be part of this wonderful reunion and support Auntie Terry when she goes to Singapore through Cebu Pacific’s direct flights from Iloilo. For us, Auntie Terry represents the hard work and selfless love of global Filipinos,” said Cebu Pacific Vice President for Marketing and Distribution Candice Iyog. “She and many other global Filipinos leave a lasting impact wherever they are in the world.”

Teresita said she could not believe that Chen would make a movie inspired by their story and that he and his brothers would come looking for her. “I’m so touched and thankful,” she said.

“It must mean that they loved me as much as I loved them.”

“ILO ILO is a story about love, family and relationships, and we could never have imagined that a little film like this could reach out, connect, and re-connect those ties that we thought were long lost,” the filmmaker posted on the movie’s official Facebook page after the reunion.

Chen is the first Singaporean to win a top award at Cannes for a feature film.

Kagay-anons have a chance to catch the multi-awarded film courtesy of a special screening on Friday, 15 November at SM City Cinema 2. There will be a 10AM matinee followed by a 7PM gala in the evening. Auntie Terry, actress Angeli Agbayani (who plays her role in the movie) and Mr. Charles Lim, the Selrahco PR who reunited Terry with her wards after 16 years, will be present to grace the affair.

ILO ILO will have its special screening in Iloilo City on December 1st. It officially opens in cinemas throughout the Philippines on December 4.

For more information on the premiere, special screenings and other inquiries, please email selrahcopr@gmail.com or call Precious Heradura (+639228596363)

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October 26-31, 2013

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CAGAYANTIMES Lifestyle Weekly de Oro

October 26-31, 2013

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