Building Safety Residents Panel
Meeting six times a year (bi-monthly) this panel is made up of customers living in high rise blocks across Stockport, who monitor safety information and customer feedback and identify any themes and issues for action.
Building Safety Walkabouts
Join your Building Safety Officer on a walkabout of your block. Dates are advertised in your block and on our Facebook and events page
Building Safety Drop in Sessions
If you have any questions or issues about building safety in your block, then you can raise this with your Building Safety Officer at one of the regular drop-in sessions they hold. Dates are advertised on the digital noticeboards in the blocks and on our Facebook and events page.
High Rise Residents Forums
An opportunity to meet with other residents in your block and Stockport Homes staff. Invites are sent to all residents prior to meetings and are advertised on the noticeboards in your block.
Tenant Board Members
The Board of Directors are responsible for managing Stockport Homes, they set the strategic direction of the company, monitor our performance, set our budget and approve strategies. We have three Tenant Board Members; positions are advertised as vacancies arise and all customers will have an opportunity to express their interest.
ASPIRE Customer Panel
As a panel member, you’ll have the chance to share your knowledge and experiences, ensuring that Stockport Homes’ services meet agreed standards. Your role will involve monitoring and challenging performance to support our aim to provide ‘excellent services steered by customer voice.’
Customer Scrutiny Reviews
A group of customers that forms to discuss and review a service in more depth. Reviews usually take around 12 weeks to complete.
Complaints Review Groups
We regularly review complaints and identify themes. Where we see a trend of dissatisfaction customers who have made a complaint will be invited to discuss their experience in more depth to identify improvements and share learning.
Community Fund Customer Panel
This is a group of customers that meet three to four times a year and make decisions on how the Community Fund is spent. The panel review applications to the fund and agree which applications meet the criteria.
Local Community Organisations and Groups
We can work with you to help get resident led community groups, projects and activities up and running and to bring your ideas to life. Our dedicated Funding Officer can work with you to develop projects and successful funding bids. Get in touch with us for more information.
Area Walk and Talk Events
Join your Housing Officer on a walk around your neighbourhood where you can tell them any ideas or concerns you have about the area. You can view the next event in your area here.
Customer Green Inspectors
If you are passionate about your local green spaces than you could become a Green Inspector, this role involves checking service delivery and ensuring work done is to the agreed standards.
Compliments and Complaints
We always welcome feedback; it helps us understand what we are doing well and how we can make our services better. If you are unhappy with the service you have received and we have not been able to resolve the issue, we want to know. You can tell us the details of your complaint using the online Customer Feedback Form on our website or you can call 0161 474 2600.
Rainbow Roofs North West
The Rainbow Roofs Customer Forum brings together LQBTQ+ customers from housing providers across the Northwest each month. We would love to hear from you if you’d be interested in representing Stockport Homes at the forum.
Greater Manchester and National Opportunities
Please get in touch with us if you are interested in opportunities to have your say in social housing at a Greater Manchester or National level.
TPAS Membership
TPAS are the Tenant Engagement Experts, our membership gives you access to member only events and online resources. Membership is free to all Stockport Homes tenants and customers. Sign up here.
Customer Expenses
Our policy is that customers should not be out of pocket when getting involved in our engagement activities. See our Policy here.
Customer Training
We offer a wide range of free training for customers. See the latest courses here.
Digital Skills Support
Digiknow is a network of community groups and organisations working to support people in their communities to gain digital skills and confidence. Contact the Digiknow helpline on 07537 127 095.
We are here to support you to get involved.
Please get in touch if you have any questions about any of the activities available or have any specific requirements.
customer.engagement@stockporthomes.org 0161 217 6016