New Hire Welcome Book

Welcome to Signature

A guide to help you through your first few weeks

Signature Headquarters, El Segundo, CA

Who is Signature Travel Network

Signature Travel Network is a memberowned cooperative serving over 300 independently owned and operated travel agencies around the world. Signature builds technology, marketing, and training tools for all member agencies. In addition, Signature also vets and negotiates preferred partner contracts with our partner portfolio.

Signature Headquarters, El Segundo, CA

MISSION STATEMENT

To Serve Our Members by creating industry-leading technology, marketing and training programs, while building strong preferred partnerships that deliver a differentiated travel experience.

PRINCIPLES

• Communication

• Transparency

• No Spin

• Empowerment

VISION & PRINCIPLES

VISION

• A service first organization

• THE most important partner for our members

• Respected organization

• Great place to work Stand the test of time

THE SIGNATURE STORY

Leisure Tours, Inc. first retail travel co-operative in U.S.

Headquartered in Southern California.

Re-branded

MEMBER OWNED

What does Member-Owned mean?

As a member-owned cooperative, Signature works for its members. Each agency owns one share of stock and has the opportunity to vote for board of director positions and to earn patronage dividends.

Signature Headquarters, El Segundo, CA

BOARD OF DIRECTORS

The member shareholders of Signature elect the Signature Board of Directors during our annual Owner’s Meeting in September. Directors serve a two-year term and provide strategic direction for the organization.

SENIOR MANAGEMENT TEAM

Signature’s success is driven by a management team with decades of experience in understanding the day-today challenges faced by front-line travel advisors and agency management The Signature executive team reports to the board elected by our member agencies.

Alex Sharpe President & CEO

Karen Yeates EVP, Information Technologies

Kimberly Waters VP, Member Acquisition

Robert Martinez VP, Finance

Karryn Christopher EVP, Marketing & Preferred Partnerships

Shannon Garrett VP, Member Engagement

Gina Weyer VP, Training

Janette Losada, CTIE Sr. Director, Information & Technical Support

Alisa Prestie Sr Director, Tech Projects & Change Facilitator

Julie Howard VP, Cruise Sales

Heidi Podjavorsek VP, Land & Specialty Suppliers

Jordin Greene VP, Hotel Partnerships

Christine Conklin VP, Marketing

Chris Alestra VP, Destination Partnerships

Rachael Signer VP, Events & Business Development

Karl Kannstadter VP, Content Strategy

NAME! Welcome

We're so glad you're part of the Signature team!

Christine Conklin VP, Marketing

Your Supervisor

Christine will make sure to guide you as you get familiar with your new role:

AboutChristine

Christine joined Signature Travel Network in December 2004. As Vice President of Marketing, she is passionate about continuing the success and growth of Signature's Marketing program by maintaining consistent campaign messaging, improvingexistingtoolsandenhancing theprogram'sextensiveportfoliowithnew and innovative tools so they can continue to workhard for members and partners alike. She develops thoughtful Marketing plans for partners and coordinates with her exceptional team to execute across all Marketing channels. Christine lives in Connecticut with her four daughters, two sons, life partner and a menagerie of animalsattheConklinZoo.

ContactDetails:

Phone: (310) 564-2329

Email: christine@signaturetravelnetwork.com

Your Onboarding Plan

GOALS AND TASKS

New Employee onboarding with HR, Welcome call from Alex Sharpe and introduction of job responsibilities

MEET THE TEAM

Alex Sharpe

President and CEO

alex@signaturetravelnetwork.com

KMWiley

Human Resources

kmwiley@signaturetravelnetwork.com

ErikXochimitl

Accounting Manager

Erik@signaturetravelnetwork.com

Antoine Bouvet

IT Support & Security

antoine@signaturetravelnetwork.com

ONBOARDING WITH HR

ORIENTATION AND WELCOME CALL WITH ALEX

OFFICES (If local, plan a visit)

BEGIN SIGNATURE TRAVEL EXPERT COURSE

Smartsheet Checklist

HR Onboarding

Payroll: ADP/EZ Labor

Perks

These are action items to be accomplished in your first four weeks for Human Resources

Benefits: Medical, Insurance, 401K

Motivosity

30 Day Survey

GOALS AND TASKS

Week 2

Signature Travel Network offers a portfolio of more than 1,300 preferred supplier partners. This week learn from each department on the benefits of our programs that are offered to member agencies and their clients.

MEET THE TEAM

Julie Howard

Vice President of Cruise Partnerships

julie@signaturetravelnetwork.com

PROGRAM

Heidi Podjavorsek

Vice President, Sales & Marketing

Land & Specialty Suppliers

heidi@signaturetravelnetwork.com

Jordin Greene

Vice President, Hotel Partnerships

jordin@signaturetravelnetwork.com

Chris Alestra SIGNATURE TRAVEL EXPERT COURSE

Director, Destination Partnerships

chris@signaturetravelnetwork.com

Week 3

This week spend time with the Member Engagement department to learn membership requirements, process, and tools available to Signature Members.

GOALS AND TASKS

TECHNOLOGY & MARKETING OVERVIEW

CROSS TRAINING WITH THE MEMBER ENGAGEMENT TEAM

MEET THE TEAM

Shannon Garrett

Vice President of Member Engagement

shannon@signaturetravelnetwork.com

Tara Knight

Director, Member Engagement

tara@signaturetravelnetwork.com

Stacy Nicolettos

Manager, Member Engagement

stacy@signaturetravelnetwork.com

Marissa Cherew

Specialist, Member Engagement

marissa@signaturetravelnetwork.com

Jenisse Melo

Manager, Member Engagement

jenisse@signaturetravelnetwork.com

SIGNATURE TRAVEL EXPERT COURSE

Week 4

This week find out more about how our marketing and technology teams work with Signature member agencies, and the array of professional development opportunities our members have access to through training programs, seminars, and conferences.