Connecting people & communities BERWICK
Incorporating South-East Star Real Estate
Thursday, 8 September, 2016
A Star News Group publication
Phone: 5945 0666
40c inc. GST
Council is working to build a great city. Flip through the four pages to find out how.
We’re improving the way we do things Council delivers more than roads, rates and rubbish. More than 70 services and over 200 community facilities contribute to making life better for our 300,000 residents each and every day.
We’re making savings 2014/ 2015
“In fact, in 2015-16 we saved $3 million through evaluation, JOOPWBUJPO BOE USBOTGPSNBUJPO 0WFS UIF OFYU mWF ZFBST UIF TBWJOHT are expected to total $15 million! i4BWJOHT XJMM JOJUJBMMZ CF SFJOWFTUFE JOUP GVSUIFS FGmDJFODJFT JNQSPWJOH digital engagement and delivering services for our growing community.�
2016/ 2017
2017/ 2018
2018/ 2019
2019/ 2020
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City of Casey Mayor Cr Sam Aziz said “During this Council term, XF WF CFFO XPSLJOH IBSE UP FOTVSF XF BDIJFWF FGmDJFODJFT BDSPTT the organisation that will better position Council to meet the challenges of the future, while also delivering better services to our community.
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“Council must constantly evaluate, innovate and deliver improved services and infrastructure that meets the changing needs and expectations of the community.
2015/ 2016
In 2016-17, a further $2.9 million will be invested in JNQSPWJOH UIF FGmDJFODZ PG UIF PSHBOJTBUJPO XIJDI XJMM JODSFBTF UIF DVNVMBUJWF mOBODJBM CFOFmUT FWFO GVSUIFSĂž
Financial benefits 0
Council investment
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We've invested $4 million in improvements which have contributed to savings of $15 million over five years.
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Council Performance
CUSTOMER SERVICE A PRIORITY FOR COUNCIL Customer Focus Strategy Council’s Customer Focus Strategy ensures we are a leading customer-focused organisation. City of Casey Mayor Cr Sam Aziz said “The strategy demonstrates Council’s commitment to being customer focused and provides a framework for the organisation to deliver services in a manner that has the customer at the centre of everything we do. “Council recently reviewed our customer service commitments to ensure they meet expectations, evaluated our contact channels to identify improvements, like updating our website later this year to make it easier to use, and are doing everything possible to ensure the highest level of satisfaction.
Overall performance
Overall council direction
Sealed local roads
“As a result of the review, Council has halved the response time for email and online enquiries and has clearly outlined what customers can expect when dealing with Council.�
Advocacy
Customer service
Community consultation
The 2016 Community Satisfaction Survey shows our residents rate Council’s performance as better than the state average in all areas.
2016 Community Satisfaction Survey results The City of Casey outperformed the state wide averages in this year’s Community Satisfaction Survey, with Council receiving top marks for customer service. Cr Aziz said Council’s scores were well above the state average in all seven categories. i5IJT ZFBS T SFTVMUT SFBGmSNFE UIBU $BTFZ JT B IJHI QFSGPSNJOH Council which delivers for its community. “Given Council’s adoption of its Customer Focus Strategy last year, we are delighted Council excelled in the customer service score.�
We've halved the response time for email enquiries. DAYS
10
DAYS
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Target: 2 days