2 minute read
US Overview
by srini14
US Overview
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Accomplishments
• During the COVID-19 pandemic, after the initial lockdown, U.S. soon allowed all offices to remain open under essential business status. In alignment with global
IFM protocols for preventive and reactive measures, our
U.S. team maintained the required operational support for the entire US Portfolio. Weekly status reporting for the
US Region included: — Response to 61 RBC presumptive and confirmed positive cases requiring decontamination/ disinfecting — Ongoing tracking of confirmed COVID-19 cases within the branch and OP portfolio. This included both
cases reported by RBC and those reported by landlords (LL) that impacted other tenants in the buildings where RBC leases space. — Continuous tracking of building modifications to services, access and hours of operation that impacted RBC offices — Sought out opportunities for utility reductions resulting in over US$126M in energy saves for two of our larger properties — Track monthly COVID-related spend and accruals — Reached out to 80+ janitorial service providers to review and track decontamination capacity in the event of a confirmed case. Worked with LLs and contracted vendors to respond to enterprise-directed cleaning enhancement protocols as well as
decontamination services throughout the pandemic. — The Occupancy Planning (OP) team coordinated and provided physical distancing floor plans for all US locations and spearheaded the re-entry signage counts for each US site, ensuring all COVID-19 Workplace Design Guidelines were followed. — The FM team completed installation of over 5,000 signs at three major office properties. • The Guaranteed Cost Save KPI of US$1.3MM was achieved.
• Our team coordinated about 20 Incident Advisory events including building power shutdowns and condenser water shutdowns impacting DCR supplemental cooling.
Notifications were sent to branch personnel, RBC IT and
BCM (Business Continuity Management) and the Incident
Advisories were transitioned to a new Corrigo platform as of October 2020.
• Phase IV Supplier Compliance Initiative was completed: 73 suppliers were contracted and brought into compliance and 17 rationalized. • Efforts are on to embrace globalization efforts and the
One-Team model through participation in the first annual virtual RBC Race for the Kids, raising over US$600 from
US JLL Team. Also coordinated virtual holiday gatherings with RBC and One-Team service partners, raising over
US$1,000 for local food shelters at Thanksgiving and over $500 for local toy drives at Christmas. • SLA completion rate of 95% was achieved in response to 3,125 US work orders.
• Managed procurement and distribution of all PPE and signage for all US office properties and branch locations. • 47,560 3-ply disposable masks • 20,525 3-ply cloth reusable masks • 285,500 disposable gloves • 1,272,100 disinfecting wipes • 86,160 bottles of 8 oz hand sanitizer
• 28,072 signs
Looking Ahead
• Minneapolis Gateway Project - Move Plan and
Plaza Decommission
• Development of a US Energy and Environmental Program • Continue progress on completing a full US portfolio asset database Integrate with Corrigo and complete PM services, where necessary • CNB/RBC transformation efforts • Corrigo program enhancements to improve efficiencies • Supplier Compliance and Rationalization efforts continue
EMEA Overview
