Project Delivery Services (PDS

Project Delivery Services (PDS)

The year 2020 saw several leadership changes in our Projects (PDS) team, with a healthy mix of new leaders and promotions of key personnel having deep knowledge of RBC.

New

Paul Whelan SVP PDS

Promoted

Nick Vavaroutsos Director, Retail Tim Hendriks Director, RRP

4 PMs | 1 PC Promoted

Amar Singh Director, Office

2 PMs | 1 PC New

Margaret Beeton PMO Lead

1 APM | 1 Data Analyst

John Hamilton TL – Western Team

3 PMs | 1 PC Promoted

Husein Jivajee TL – Central Team

5 PMs | 1 PC Promoted

Rob Hart TL – Eastern Team

4 PMs | 1 PC

The major portion of 2020 was dominated by the pandemic which had an enormous impact on construction and our PDS team. However, the year was not defined by the pandemic. While it’s true that project volumes in 2020 dropped significantly as work was placed on pause, we used the drop in activity to focus on a wide range of data-driven process improvements.

Currently the number of projects that PDS has in process represents 51% of 2019 volume. It will rise to 78% if all projects move past design into construction. The healthy pipeline in place ensures that the PDS team remains active and the vendor ecosystem is suitably primed for 2021 and 2022.

Accomplishments

The team focused on two significant challenges in 2020: COVID-19 response and data integrity. Below are some of the major accomplishments in both areas: • Successfully managed COVID impacts on RBC Projects by: — Creating a consolidated impact dashboard — Providing industry trend reporting and Supply chain reporting — Consolidating intelligence and feedback from all North American accounts

• Invested in our Project Management Office (PMO) to improve data and reporting • Completed Audit Resolution as part of Performance

Action Plan (PAP)

• Improved data integrity processes • As part of Maturity Assessment, all identified opportunities are being tracked in our 2021 activities. • Implemented ISD process support and alignment • Created Multiple New Dashboards

Looking Ahead…

PDS will continue to build on data and support pandemic response such as the soon-to-be completed Queuing Initiative for Retail. This will be reported in various process improvement initiatives which are well underway.

In 2021 PDS will layer onto the foundation established in 2020 in three key strategic areas to support CRE’s 2021 focus.

PDS audit performance action plan Q4 KPI dashboards Benchmarking for RBC RBC Intergrated Service Delivery Model (ISD) Q1 Change Order Reporting Q2 Sundry Reporting Q1 Office/DS/Retail project snapshot - Automate RRP - BAU dashboard - Automate Q1 Programs dashboard development PDS dashboard consolidation

Sustainibility Value engineering RBC - JLL maturity assessment Performance analytics review Lesson’s Learned Process

Risk Mgmt Assessment and process development Q1

Globalization Sustainability Value

• PMO managing program • Update MSA to reflect differing processes globally • Create a global fee matrix • Net Zero and LEED Zero – assess potential for a pilot project • Sustainability included in VE workshop on Feb 5 • Assess role of capital planning in identifying opportunities to reduce carbon footprint • Renewed focus on savings tracker • VE workshop on Feb 5 - benchmarking • Assess project bundling opportunities to leverage scale • Review Consolidations wrt lease obligations - minimize exit obligations