Sourcing & Supplier Management

Sourcing & Supplier Management

349

suppliers tracked for compliance across all four RBC global regions

21

major sourcing initiatives successfully delivered

>CA$4MM

contribution to guaranteed savings KPI

Highlights

Accomplishments

• JLL Supplier Management successfully achieved our Supplier Compliance KPI, effectively managing compliance requirements for 349 suppliers across 4 global regions. • The EMEA Sourcing Manager effectively consolidated 120 distinct FM services spread across 8 countries leveraging only 34 JLL-preferred suppliers. • The North American Sourcing Team managed furniture, carpet and trade desk RFPs for the RBC

Minneapolis Project delivering greater than CA$2.9MM in cost reductions.

• The North American Sourcing Team also supported an architectural sourcing event for an upcoming relocation project in Sydney, Australia, seamlessly coordinating with local stakeholder and the RBC CRE Project Team based in London.

• Effectively implemented national COVID-19 response programs in Canada for: - Daily disinfection at over 1,200 sites - Weekly disinfection at over 1,300 RBC offsite ATMs - National rollout of hand sanitizer programs at all Canadian RBC locations

• Supported the rollout of a queue management program as part of COVID-19 response providing solutions for dividers and ticket-taking systems at 300 locations nationally.

Looking Ahead

• Janitorial category review: The most significant sourcing initiative in 2021 is the janitorial services RFP, which is the most important category operationally. The

RFP is significant category-wide reassessment of our cleaning and disinfecting procedures for our retail and office properties.

• Global Operating Model: We are working closely with

CRE Global Supplier Management to enhance our global integration delivering the supplier management mandate. We are working effectively to align our reporting with the EMEA team and developing a plan to support CNB with the implementation of the CRE

Supplier Management model. • New Sourcing lead on JLL platform: JLL recently hired a new Canadian lead for sourcing. We are excited at the opportunity to better integrate our account sourcing program with the national JLL sourcing platform to continue to innovate and drive value for RBC.