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TELEPHONE INQUIRY SERVICES "SPYUR-REGISTER" (374 10 51 9999) AND "SPYUR-INFO" (0 9000 9999) "SPYUR-REGISTER" (374 10 51 9999) INQUIRY SERVICE GENERAL DESCRIPTION • "Spyur-Register" telephone inquiry service provides information on 20000 companies, organizations and state structures of Armenia and Nagorno-Karabakh as well as products and services offered by them • The service carries out company search both by name and by product/service, trademark, executive, address and other criteria • The service is provided through 51-99-99 multi-channel phone number • The service has been operating since 1992 • Working days - all days except Sunday and holidays • Working hours – 9:00-23:00 • Inquiries are served in 3 languages - Armenian, Russian, English

"SPYUR-INFO" (0 9000 9999) INQUIRY SERVICE GENERAL DESCRIPTION • "Spyur-Info" telephone inquiry service provides information on 50000 companies, organizations and state structures of Armenia and Nagorno-Karabakh, products and services offered by them as well as other multi-field information • The service carries out company search both by name and by product/service, trademark, executive, address and other criteria • The service is provided through 0-9000-99-99 multi-channel phone number • The service operates since 2010 • Working days - all days • Working hours - 24 hours

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• Inquiries are served in 3 languages - Armenian, Russian, English • The service is always available and provides quick connection to the specialist • Service price for 1 second - 1.5 Dram

STATISTICS OF TELEPHONE INQUIRY SERVICES • Number of served calls a day - 5000 • Number of provided companies a day - 6000 • Layout of inquiries by search criteria: - by name - 50% - by activity - 30% - by trademark - 10% - by address - 6% - by other criteria - 4%

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DIRECTORY "ARMENIA YELLOW PAGES" GENERAL DESCRIPTION • Presents information on 8000 companies, organizations and state structures of Armenia and Nagorno-Karabakh as well as other useful data • Released 3 times a year – in Armenian, Russian and English

HOW TO OBTAIN THE DIRECTORY "ARMENIA YELLOW PAGES" OR HOW IT IS DISTRIBUTED

• embassies and consulates of foreign countries in Armenia • embassies and consulates of Armenia abroad (through the Ministry of Foreign Affairs of Armenia) • Ministry of Economy, Ministry of Foreign Affairs, Chamber of Commerce and Industry, Armenian Society for Cultural Cooperation with Foreign Countries, Union of Manufacturers & Businessmen of Armenia, Armenian Development Agency, Armenian Tourism Development Agency, other organizations having business relations abroad • international delegations visiting Armenia • Armenian delegations going to international exhibitions, fairs and symposiums

IN ARMENIA the directories are offered free to: • all companies and organizations registered with "SpyurRegister" • non-registered companies and organizations after applying to "Spyur" with a letter (once a year) • staff of the President, staff of the National Assembly, staff of the Government, Ministries, Yerevan Municipality, staffs of the heads of Administrative Districts of Yerevan, Marzpetarans (Regional Administrations), Urban Municipalities of Armenia • embassies and consulates of foreign countries in Armenia • libraries • hotels the directories are sold through: • bookshops • newsstands • post offices • by subscription • trade and industrial exhibitions held in Armenia

STATISTICS Statistics of the distribution of the directory - number of distributed copies a year - 17500 Statistics on the use of the directory According to the research implemented by "Spyur" in September 2010 the annual statistics on the use of the directory have the following results: • one directory has 6 users a year • one directory is used 94 times a year

ABROAD the directories are offered free to the interested organizations and individuals through:

WEBSITE "ARMENIA. BUSINESS DIRECTORY AND YELLOW PAGES" (WWW.SPYUR.AM) GENERAL DESCRIPTION • The website presents information on 8000 companies, organizations and state structures of Armenia and NagornoKarabakh as well as other useful data • The website has wide search features • Information is presented in 3 languages - Armenian, Russian, English • The website has been operating since 1997 • www.spyur.am also operates at www.yellowpages.am, www. b2b.am web addresses

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• Number of visits a month - 120000 • Geography of visitors: - from Armenia - 70% - from abroad (Russia, USA, Europe, China, etc.) - 30% • Number of visited web pages a month - 650000 • Number of searches on the website a month - 65000 • Number of e-mails sent to the companies from the website a month - 6000

In 2006 In the 2nd All-Armenian e-Content Award www.spyur.am won the First prize (500000 Drams) and was announced the best in "e-Business" nomination gaining the opportunity to take part in the World Summit Award In 2007 According to the research "Rating of quality and relevance of Armenian Internet Resources" (www.iatp.am) www.spyur.am took the first place among the websites of Armenian mass media and information systems by 2006 results

As a business information website of Armenia • www.spyur.am is the first. It has been operating since 1997 • www.spyur.am is the leader by the number of visits (by circle.am data) • www.spyur.am has the highest rating in Internet search engines (Google, Yahoo, Bing, Yandex)

In 2008 According to the research "Rating of quality and relevance of Armenian Internet Resources" (www.iatp.am) www.spyur.am took the first place among the websites of Armenian mass media and information systems by 2007 results

CD EDITION ûÄ®ÄÍÓÄ ûÄ®ÄÍÓÄ™î Ä™î чöÄÄ Óà¢àúÄӇ٠чöÄÄ àÏ Üà¢î™ åÊà 201

"ARMENIA BUSINESS DIRECTORY AND YELLOW PAGES"

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GENERAL DESCRIPTION

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• Free of charge to: - all companies and organizations registered with "SpyurRegister" by delivery - non-registered companies and organizations after visiting "Spyur" with a letter - state authorities and institutions - embassies and consulates of foreign countries in Armenia - embassies and consulates of Armenia abroad • Sale: - in bookshops - in CD/DVD shops - by subscription • Possible to download from "Spyur’s" www.spyur.am website free of charge (from the sub-section "CD edition" of the section "Our Products")

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HOW TO OBTAIN THE CD EDITION OR HOW IT IS DISTRIBUTED

2010.08

• CD edition is the electronic version of the database of 8000 companies, organizations and state structures of Armenia and Nagorno-Karabakh • CD edition has wide search feature that greatly facilitates and accelerates the search of required companies and organizations • CD edition is trilingual (Armenian, Russian, English) • It is possible to select the language of CD edition both at the start and during the course of the program • CD edition is released 3 times a year - together with publication of "Spyur’s" directories • CD edition is installed in computer without any password • CD edition is not copy-protected which means it is possible to have unlimited number of copies

BUSIN USINESS DIRECTORY AND YELLOW PAGES S IA OF ARMENIA

STATISTICS Statistics of distribution of CD edition • On CDs: - the number of distributed CDs a year - 10500 • Through the Internet: - the number of downloads a year - 5000 Statistics on using the CD edition According to the research implemented by "Spyur" in September 2010 the statistics on using the CD edition has the following results: • one CD edition has 2 users a year • one CD edition is used 45 times a year

PRIZES In 2009 At "IT Innovation Awards 2009" regional event which took place in Tbilisi the CD edition "Armenia Business Directory and Yellow Pages" presented by "Spyur" was announced the best in "The Best B2B Solution" nomination.

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MOBILE EDITION "ARMENIA YELLOW PAGES" - to non-registered companies and organizations after visiting "Spyur" with a letter - to state authorities and institutions - to embassies and consulates of foreign countries in Armenia - to embassies and consulates of Armenia abroad Possible to download from "Spyur’s" website free of charge (www.spyur.am/mobile)

GENERAL DESCRIPTION • Mobile edition is a Java application (program) designed for mobile phones • Mobile edition presents information on 8000 companies and organizations of Armenia and Nagorno-Karabakh • Mobile edition has a search facility - by company name • Mobile edition makes it possible to call directly the company selected • Mobile edition is trilingual (Armenian, Russian, English) • Mobile edition is released 3 times a year - together with the release of "Spyur’s" directories and CD editions • It is possible to select the language of mobile edition both when operating the program for the first time and during the course of the program

STATISTICS Statistics of distribution of mobile edition • On CDs: - the number of distributed CDs a year - 10500 • Through the Internet: - the number of downloads a year - 18000

HOW TO OBTAIN THE MOBILE EDITION OR HOW IT IS DISTRIBUTED • Mobile edition is provided free of charge together with CD edition (it is included in the same disc): - to all companies and organizations registered with "SpyurRegister" by delivery

KOMPASS ARMENIA GENERAL DESCRIPTION "Spyur" Information Center presents Armenia section in "Kompass" worldwide business information system since 2003. "Spyur" is the exclusive representative of "Kompass" system due to which: • Armenian companies can be available for the users of the world’s most famous business information system • "Kompass" information services in Armenia are provided at exclusively low prices "Kompass" is the largest company information database in the world which presents: • 2.8 million companies • 66 countries "Kompass" information means: • www.kompass.com business information website • CD editions

"KOMPASS" STATISTICS • 450 thousand visitors a day • 3 million visited web pages a day • 2 thousand visited web pages of Armenian companies a day

”SPYUR” INFORMATION CENTER Address: Armenia, 0033, Yerevan, Kievyan St. 19, 6th Floor Tel.: +(374 10) 320072 • E-mail: office@spyur.am • URL: www.spyur.am S P Y U R :

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Spyur Information Products  

Spyur Information Products

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