FAQs – International Tours
1. Safety & Supervision
Who supervises the students during the tour?
● A trained team of Sprouts Edu Tours representatives and school staff ensures supervision.
● We maintain a strict 1:8 adult-student ratio for safety.
● Night supervision is in place to handle emergencies.
What safety measures are in place?
● 10:1 student-to-teacher ratio for academic supervision.
● 20:1 student-to-tour representative ratio for additional security.
● Expert-led activities with certified safety equipment.
● Verified accommodations with CCTV surveillance and 24/7 security.
Are students allowed to go out alone?
● Students are divided into groups of 8-10 with a teacher in charge.
● Even for washroom breaks or shopping, they must stay with their group.
● No student is allowed to travel alone at any time.
● Before the trip, students receive briefings on local culture and safety awareness.
How is transportation safety ensured?
● Luxury air-conditioned buses for ground travel.
● Verified transport partners, pre-trip vehicle checks, and licensed, experienced drivers
● Sprouts representatives assist with airport check-ins and departures.
2. Medical Assistance & Emergencies
Will students have access to medical assistance?
● Comprehensive first aid kits for minor injuries.
● Immediate medical attention for emergencies.
● Travel insurance covering:
● Emergency Medical Expenses ($50,000).
● Personal Accident ($10,000).
● Baggage Loss/Delay, Passport Loss, Personal Liability ($100,000).
● Hospitalization Allowance & Trip Issues (Cancellation, Missed Connection, Bounced Booking).
What if a student feels unwell?
● Parents are immediately informed.
● If necessary, we take the student to a nearby hospital for treatment.
● If required, we arrange a safe return home under staff supervision.
What if my child has a medical condition or allergy?
● Parents must inform the school or Sprouts Team in advance.
● Necessary precautions are taken to ensure safety
Is there 24/7 communication with parents?
● Parents receive real-time updates, photos, and details via a WhatsApp group.
● Tour leaders are available 24/7 for any concerns.
What happens in case of an emergency?
● We work with international travel partners accredited by national tourism boards
● Our detailed emergency action plan includes:
● Medical support & evacuation procedures.
● Immediate contact with parents.
Can a student return early from the trip?
● Safe Return Insurance ensures proper arrangements for an early return if needed.
3. Accommodation & Belongings
How are accommodations arranged for students?
● Clean, comfortable hotels (minimum 3-star rating) with 2-3 students per room.
● Room-sharing policy depends on school approval
● Students can choose roommates for a more enjoyable stay.
● Special requests? Let us know in advance!
What happens if a student loses their belongings?
● Students should label all belongings and carry only essentials
● Our team will assist in locating lost items wherever possible.
● Avoid sending expensive gadgets or valuables with children.
4. Meals & Hydration
How are meals provided?
● Nutritious vegetarian & non-vegetarian buffet meals.
● Hygienic restaurants provide en route meals.
● Special dietary needs? Inform us in advance!
Are packed meals provided?
● Yes, only when sit-in dining isn’t feasible due to time constraints.
● Meals are sourced from top local brands.
Will drinking water be available throughout the trip?
● Water bottles are provided wherever possible.
● Students must carry a reusable water bottle for refilling.
5. Packing, Passport & Money Matters
What should students wear during the trip?
● Arrival & departure: School uniform.
● During the trip: Comfortable, weather-appropriate clothing.
● Specific dress codes will be communicated.
Passport & Visa
Assistance
● Students must carry their original passport for flights & hotel check-ins.
● Passport Validity: Must be valid for at least 6 months from the return date.
● We assist in applying for passports, but approvals are at the discretion of the Government of India.
● Visa Approvals: Subject to consulate discretion. We assist in the application but cannot guarantee approvals
Money Matters
● How much money should students carry?
● Most expenses are covered, but students may need extra for:
● Shopping: Electronics, branded clothes, souvenirs.
● Food: Snacks/meals at theme parks.
● Personal expenses: Local souvenirs, quick purchases.
● We recommend a mix of cash and forex/credit card for safety and convenience. The permissible amount is just $ 5000 in cash.
What are the best ways to provide money for students?
● Credit/Debit Card: Activate international transactions for Visa/MasterCard/Amex.
● Currency Exchange in India: Exchange money before departure at authorized centers.
● Forex Card: Preloaded forex cards work like debit cards, offering security and convenience.
● Emergency Transfers: Parents can transfer additional funds via the tour manager if needed.
International Travel Adapter – Must-Have for Your Trip
When traveling internationally from India, carrying a universal travel adapter is essential to charge your devices. Different countries use different plug types, such as:
● Type A & B – USA, Canada, Japan
● Type C, E & F – Europe, Russia, South Korea, Vietnam
● Type G – UK, UAE, Singapore, Malaysia
● Type I – Australia, New Zealand, China
● Type A, B & C – Thailand
To avoid compatibility issues, carry a universal travel adapter that supports multiple plug types. This ensures you can charge your devices anywhere without hassle!
Rules, Regulations & Responsible Travel
● Can students carry their phones? School authorities decide.
● Are electronic gadgets allowed? Expensive items are discouraged.
● Rules to follow: Stay with the group, avoid strangers, be respectful.
● Eco-friendly travel: Carry a reusable water bottle and use a cloth tote bag instead of plastic. 7. Cancellations & Payments
● Medical cancellations: Refunds processed upon submission of a medical certificate.
● Payment methods: Bank transfers, Google Pay, UPI. No credit card payments.
Adventure Activities & Risk Management
● Detailed risk assessments are conducted for all adventure activities.
● Activities are supervised by certified experts with strict safety protocols.
● Sprouts Edu Tours is ATAOI & IAYP affiliated, ensuring the highest safety standards.
● In case of flight delays, cancellations, or bus breakdowns, we ensure:
● Quick and effective alternatives to keep the tour on track.
● Students' safety and comfort are our top priorities.
● Transparent communication of any additional expenditures.
9. Contingency at Sprouts – We've Got Your Back!
10. Pre-Departure Disclaimer
● Visa approvals: At the discretion of the consulate.
● Flight bookings: Group fares are non-refundable.
● Tour changes: Subject to visa approvals & airline policies.
● Essential documentation: Students must carry their original passport.
Indemnity: Parents indemnify the school & tour operator against unforeseen incidents.
11. Meeting Relatives During the Tour
● Students may meet relatives, provided it does not hamper the tour schedule
● It is recommended to meet students at the hotel after sightseeing, as daytime schedules are packed with activities.
● Daytime meetups may not be feasible due to planned excursions and group movements.
● All such meetings must be pre-approved by the school to ensure safety and coordination.
Looking forward to an exciting, safe, and memorable experience with Sprouts Edu Tours!