FAQs – Domestic Tours with Sprouts Edu Tours
1. Safety & Supervision
Who supervises the students during the tour?
● A trained team of Sprouts Edu Tours representatives and school staff follows a strict 1:8 adult-student ratio.
● Night supervision is in place to ensure safety and respond to any emergencies.
What safety measures are in place?
● 10:1 student-to-teacher ratio for academic supervision
● 20:1 student-to-tour representative ratio for additional security.
● Expert-led activities with certified safety equipment.
● Verified accommodations with CCTV surveillance and 24/7 security.
Are students allowed to go out alone?
● Before the trip, students are divided into groups of 8-10, each assigned to a teacher for easy supervision.
● Even for washroom breaks or shopping, they must stay with their group.
● No student is allowed to travel alone at any point.
● Students are briefed about local cultures and safety awareness to prepare them for real-world situations.
How is transportation safety ensured?
● Air-conditioned buses or school-arranged transport for ground travel.
● Verified transport partners, pre-trip vehicle checks, and licensed, experienced drivers.
● Sprouts representatives are present at airports to assist with check-ins and departures.
2. Medical Assistance & Emergencies
Will students have access to medical assistance?
● Comprehensive first aid kits for minor injuries.
● Immediate medical attention for emergencies.
● In case a child feels unwell:
○ We immediately call the parent for awareness and any prescribed medications.
○ If the child doesn’t improve, we take them to a nearby hospital for further care.
○ As a last resort, we arrange for the child’s safe return via the nearest airport, with our staff ensuring they reach their parents smoothly.
What if my child has a medical condition or allergy?
● Parents must inform the school or Sprouts Team in advance.
● Necessary precautions will be taken to ensure safety.
Is there 24/7 communication with parents?
● Parents receive real-time updates, photos, and details via a WhatsApp group.
● Tour leaders are available 24/7 for any concerns.
What happens in case of an emergency?
● We have a detailed emergency action plan, including:
○ Medical support & evacuation procedures.
○ Immediate contact with parents.
Can a student return early from the trip?
● Yes, our Safe Return assurance ensures proper arrangements for early return if needed.
3. Accommodation & Belongings
How are accommodations arranged for students?
● Clean, comfortable hotels with 3-4 students per room.
● The room-sharing policy depends on school approval, but typically, students stay in groups of four.
● Trust us, this is the last thing you have to worry about! Kids love staying together, and we’ve seen 7-8 of them squeezing in for sleepovers!
● How do 4 kids fit in a room? The master bed accommodates 2-3 kids, and extra mattresses are provided for the rest. Simple, fun, and full of bonding moments!
● Only 3-star hotels and above are booked, ensuring clean and hygienic stays.
● Students can choose roommates to make their trip even more enjoyable.
● Any special requests? Let us know, and we’ll try our best to accommodate them!
What happens if a student loses their belongings?
● Students should label their belongings and carry only essentials
● Our team will assist in locating lost items wherever possible
● Parents should avoid giving expensive gadgets or valuables to children
4. Meals & Hydration
How are meals provided during domestic trips?
● Nutritious vegetarian and non-vegetarian buffet meals.
● Snacks, juices, and refreshments keep energy levels up.
● En route meals are arranged in clean, hygienic restaurants.
● Special dietary needs? Let us know in advance!
Are packed meals provided?
● Yes! To maximize sightseeing, we sometimes serve packed meals from top brands such as: Faasos, Hardcastle Restaurants, Domino’s, Behrouz Biryani, Subway, Rajdhani Thalis, Haldiram’s, Rebel Group, and more!
● Packed meals are only given when sit-in dining isn’t feasible due to time constraints.
Will drinking water be available throughout the trip?
● Yes! Unlimited bottled mineral water is provided.
● Students can ask for a bottle at any time.
● To reduce plastic waste, we encourage carrying a reusable water bottle.
5. Packing & Essentials
What kind of clothing should students pack for a domestic trip?
● October to January (Leisure Destinations): Jackets for chilly nights.
● May to September: Umbrellas or ponchos for unexpected rain.
● January to March (North India Trips): At least two layers of winter wear due to steep temperature drops.
● General Packing: Comfortable, weather-appropriate clothing and school uniforms for arrival & departure days.
● Special Clothing Needs? We’ll inform you in advance!
How much money should students carry?
● Everything is included – accommodation, food, transport, and unlimited bottled water.
● ₹2000 is sufficient for souvenirs, snacks, or personal shopping.
● If needed, parents can transfer additional money via the tour manager.
6. Rules, Regulations & Responsible Travel
Can students carry their phones?
● Yes, with school approval. The final decision is made by school authorities.
● Phones are kept safely with group leaders overnight and returned in the morning.
● Parents should guide their children on responsible phone use.
Are electronic gadgets allowed?
● We discourage bringing expensive gadgets to avoid loss or distraction.
● However, the final decision is up to the parents.
What rules should students follow during the trip?
● Stay with the group and follow leader instructions.
● No talking to strangers or engaging in unauthorized activities.
● Be kind, helpful, and respectful to everyone.
How can students make the trip more eco-friendly?
● Carry a reusable water bottle to reduce plastic waste.
● Use a cloth tote bag for shopping instead of plastic bags.
7. Cancellations & Payments
What if my child has to cancel due to a medical reason?
● Health comes first!
● Submit a medical certificate, and refunds will be processed as per our policy.
What payment methods are accepted?
● Bank transfers, Google Pay, and UPI are available.
● Credit card payments are currently not accepted.
● Payment terms are provided separately to students and schools.
8. Adventure Activities & Risk Management
How are students kept safe during adventure activities?
● Every activity undergoes a detailed risk assessment.
● Activities are conducted under expert supervision with strict safety protocols.
● Sprouts Edu Tours is ATAOI and IAYP affiliated, meaning our team is rigorously trained in safety drills and protocols.
9. Contingency at Sprouts – We've Got Your Back!
At Sprouts Edu Tours, we meticulously plan every detail to ensure a seamless travel experience. However, in rare cases of bus breakdowns, train delays, or flight cancellations, here’s what we do:
● We always arrange the best possible options, but unforeseen situations can happen.
● Our entire team immediately works to find quick, effective alternatives so the tour experience is not hampered.
● Our priority is the students' safety and comfort, ensuring they continue to have fun and enjoy their journey.
● All expenditures in such cases are transparently communicated and handled responsibly.
● Trust us, we always ensure the best for our kids, making sure they experience nothing less than an amazing trip!
Cancellation Policy
● Flight fees are non-refundable as we book group fares.
● Cancellations follow a day-wise refund schedule based on tour payments.
● Withdrawals must be notified in writing.
Tour Cancellation & Postponement
● Flight costs are non-refundable and as per airline policy
● Any fair refundable expenditures will be communicated to parents.
Travel Arrangements
● Groups may be split across multiple flights based on availability
● Tours may be rescheduled due to flight timings or local conditions.
● Final details are provided 30 days before departure.
Indemnity
● Parents agree to indemnify the school & tour operator against unforeseen incidents despite all precautions taken.
10. Meeting Relatives During the Tour
● Students may meet relatives, provided it does not hamper the tour schedule.
● It is recommended to meet students at the hotel after sightseeing, as daytime schedules are packed with activities.
● Daytime meetups may not be feasible due to planned excursions and group movements.
● All such meetings must be pre-approved by the school to ensure safety and coordination.
Looking forward to an exciting, safe, and memorable experience with Sprouts Edu Tours!