May 2016 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE

67 ways to soak up summer MAY 2016

MAY 2016

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Digital Extras

WATCH: Tough Mudder Long Island Last year, NSHOA Cancer Center’s team sloshed through mud pits to raise money for its charity, Advocates for HOPE. They’ll be at it again in July.

WATCH: Rupal Patel This speech scientist takes to the TED stage to share her VocalID project, an effort to engineer synthetic voices as unique as fingerprints.

WATCH: Roman Mars In this humorous TED Talk, the popular radio host reveals why city flags may be the worstdesigned things you've never noticed.

WATCH: SEABOB Aruba See what happens when you strap a GoPro to the front of an underwater scooter and glide past brain coral and marine life off the coast of Aruba.

WATCH: Discover Long Island One hundred miles of white sand beaches. Where American history was shaped and celebs frolic. A quick train ride from NYC. This is Long Island.

WATCH: T-Mobile Arena As Vegas’ destination for live events, T-Mobile Arena sets a new standard for what entertainment means in the city that does it best.

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SOUTHWEST THE MAGAZINE

67 ways to soak up summer MAY 2016

MAY 2016

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Big data for a bigger purpose Albert Yu-Min Lin came to the University of California, San Diego to study engineering because he wanted to do “something hard.” Little did he know that would lead him to something much more difficult—trying to solve a centuries-old mystery. He swapped the title “engineer” for “explorer” by scouring the remote reaches of Mongolia for Genghis Khan’s lost tomb. Using data from groundpenetrating radar, remote sensors and satellite imagery, he searched underground without disturbing the natural environment or indigenous culture. “It’s not technology for technology’s sake,” Albert says. “It’s about putting data together to ask the right questions.” Now an entreprenuer and a researcher at UC San Diego, he obliterates traditional scientific boundaries to probe how we use technology to answer those questions. He mobilizes a legion of citizen scientists to sift through mountains of data, and bring meaning to them. From chaos, he creates connections. UC San Diego attracts and cultivates such risk-takers and innovators—explorers of our universe, our world and our humanity. Learn more at ucsd.edu.

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UC San Diego alumnus Albert Yu-Min Lin ’04, M.S. ’06, Ph.D. ’08

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May 2016

The Human Voice Is the Organ of the Soul For the tens of millions of speech-impaired people around the world who have no choice but to use a generic computer voice, Rupal Patel is on a mission to restore an essential part of their identity.

46 Into the Blue

Swim in a geothermal crater, kayak by moonlight, ride an undersea scooter, and sip champagne on a historic yacht: Check out all 67 watery ways to relish the summer. PHOTOGRAPHY BY DUSTIN COHEN

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CONTENTS May 2016

36 83

46 In Every Issue 14 16 18 20 22 26 32

Garyâ&#x20AC;&#x2122;s Greeting Saludos de Gary Our Star The A-List You Made Our Day From the Editor Feedback

Play 104 108 124 126 127 128 129 129 130 134 136 138 140

Fun! Advertiser Directory Products and Services Spotlight Flight Service Heart of the Community International Travel Beverages Inflight Entertainment Rapid Rewards Terminal Maps Route Map One Question

35 Drink 36 Eat 38 Tool

Work 41 Number 42 Takeaway 44 Startup

Features 46 Into the Blue 58 The Human Voice Is the Organ of the Soul 83 Your Adventure In Long Island 93 Promotional Series: Spirit of California 111 Promotional Series: Destination New Mexico

PHOTOGRAPHY BY COLIN ANDERSON/GETTY IMAGES (COVER), DESIREE ESPADA (POP TARTS), JOSH DICKINSON (PHONE), AND COURTESY OF UN-CRUISE ADVENTURES (FOREST) AND LONG ISLAND CVB/JESSICA SHULTZ (LONG ISLAND)

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May 2016 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda senior editor JK Nickell art director David W. Radabaugh managing editor Bradford Pearson associate editor Austin W. G. Morton assistant art directors Desiree Espada Kim Thwaits assistant editor Melissa Flandreau special projects editor Ben Marshall special projects designer Meagan Roach editorial interns Linda Smith Samantha Stutsman contributors Susan B. Barnes, Nick Cabrera, Dustin Cohen, Josh Dickinson, Christine Hayes, Stirling Kelso web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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Gary’s Greeting

The Ultimate Team Sport (30 years ago!). It also explains why I enjoy this business so much and why in particular I love playing on the best Team in the world at Southwest Airlines. It didn’t take me long after assuming the role of CEO 12 years ago to fully appreciate how much I would depend on those around me in order for our Team to be successful. I’m not a Pilot, I don’t know how to fix mechanical issues, and I could name a number of other functions that are beyond my skill set. But that’s OK—my Teammates are pros at their positions. I know we all play our roles on

the Team for a common goal: to safely deliver you to your destination, Ontime, with your bag, and with a smile. Observe your flight. It’s one of the nearly 4,000 we will operate today in a network that includes 97 destinations across the United States and seven additional countries. Look outside your window when you land and watch the sequence of events that takes place as we unload your bags, provision the aircraft, refuel, deplane, load another set of bags, and welcome onboard a new plane full of Customers. It’s fascinating— much like watching your favorite sports team brilliantly execute a play on the field. You can quickly gain an appreciation for why the Team concept is so important, not only to what we do but also to how we do it. Southwest Airlines is often imitated, but we have never been duplicated. Our competitors can buy similar airplanes and serve the same airports, but they cannot match our People, they cannot match our Culture, and they cannot match the Teamwork we display in fulfilling our Purpose—to connect you to the important moments in your life with friendly, reliable, low-fare air travel. Thanks for allowing our Team to serve you today!

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Like many of you, I’m a sports enthusiast. Growing up, I loved playing just about anything—from basketball to football to golf and everything in between. I was even fortunate enough to play a year of college football. There are so many life lessons and values that I learned playing sports that serve me well to this day. Chief among them is the importance of Teamwork. I’ve always maintained that working for an airline is the ultimate Team sport, so it’s no coincidence that I found my way to the industry early in my career

14 SOUTHWEST MONTH 2016

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Saludos de Gary

Como muchos de ustedes, yo también soy aficionado a los deportes. Durante mi juventud, me encantaba jugar casi cualquier cosa: baloncesto, fútbol, golf, lo que fuera. Incluso fui lo suficientemente afortunado de jugar fútbol en el equipo de mi universidad durante un año. Practicar deportes me permitió aprender una gran cantidad de valores y lecciones de vida, que hoy en día siguen siendo de utilidad para mí. De todas, la principal es la importancia del Trabajo en Equipo. Siempre he afirmado que trabajar en una aerolínea es el deporte de Equipo por excelencia, por lo que no es coincidencia que haya encontrado mi camino

en la industria al principio de mi carrera (¡hace 30 años!). Esto también explica por qué disfruto tanto este negocio, y particularmente por qué amo jugar en el mejor Equipo del mundo, en Southwest Airlines. Después de haber asumido el cargo de CEO hace 12 años, no me llevó mucho tiempo entender por completo cuánto llegaría yo a depender de aquellos que me rodean para que nuestro Equipo tuviera éxito. No soy Piloto, no sé cómo resolver problemas mecánicos, y podría mencionar varias funciones que van más allá de mis habilidades. Pero eso está bien, porque mis Compañeros son profesionales en sus cargos.

Sé que todos jugamos nuestro papel en el Equipo con un objetivo en común: llevarte de manera segura y a tiempo a tu destino, con tu equipaje y con una sonrisa. Te invito a que observes tu vuelo. Es uno de los casi 4,000 que operaremos hoy, dentro de una red que incluye 97 destinos en todo el territorio de los Estados Unidos y en otros siete países. Mira a través de tu ventanilla cuando aterrices, y observa la serie de eventos que tiene lugar mientras descargamos tus maletas, abastecemos el avión, cargamos combustible, desembarcamos, cargamos las maletas del siguiente vuelo y damos la bienvenida a bordo a los siguientes Clientes. Es tan fascinante como ver a tu equipo favorito ejecutando una magnífica jugada en la cancha. De inmediato te darás cuenta de por qué el concepto de Equipo es tan importante, no solo para lo que hacemos, sino también para cómo lo hacemos. Southwest Airlines ha sido imitada a menudo, pero nunca han logrado igualarnos. Nuestros competidores pueden adquirir aviones similares y operar en los mismo aeropuertos, pero no pueden igualar a nuestra Gente, no pueden igualar nuestra Cultura y no pueden igualar el Trabajo en Equipo que llevamos a cabo al cumplir con nuestro Propósito: conectarte con los momentos importantes en tu vida a través de vuelos amigables, confiables y de bajo costo. ¡Gracias por permitirle a nuestro Equipo servirte hoy!

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

El Deporte de Equipo por Excelencia

16 SOUTHWEST MONTH 2016

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Our Star

“I said a prayer, put my best foot forward, and proudly joined the Southwest Family in 1999.” —EDISON BLOEM, PROVISIONING AGENT

Whether you’re snacking on a bag of pretzels or sipping your favorite cocktail on a Southwest flight, you have hardworking people like Edison Bloem to thank for getting it there. As a Provisioning Agent, Edison stocks our planes with onboard offerings and galley supplies for the thousands of Customers who fly out of Orlando daily. He is proud of the service he provides and is known for keeping his Provisioning truck organized and spotless! Edison, we appreciate your dedication to your Customers and fellow Employees. There’s no question you’re a star! —Lori Crabtree, Communications and Outreach LIFE LESSONS “When things get hectic, you need to develop a rhythm—a routine order for the way you do your work.”

HEALTHY HABITS “I always come to work with clothes pressed and shoes polished, habits that came with me from almost 20 years in men’s retail. It’s like ‘showtime.’”

FAVORITE DESTINATION

“I love that Southwest now flies to Costa Rica. One of my favorite things is exploring the small towns there.”

PHOTOGRAPHY BY BOB CROSLIN

To thank Edison for his work and dedication, Penn & Teller is proud to give him two tickets to see the show in Las Vegas. Congratulations, Edison!

18 SOUTHWEST MAY 2016

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The A-List

“Stay true to yourself and always remain focused.” —SHANNON R. WILSON, OWNER /STYLIST, SASSI ATTRACTIONS Shannon R. Wilson is no stranger to Customer Service, so it makes sense that she has flown Southwest Airlines for almost a decade. A business owner and hair stylist in Paincourtville, Louisiana, Shannon always goes the extra mile for her Customers. Because her husband works in Texas, she flies from Houston to New Orleans every Thursday to style her clients before returning on Sunday. But Shannon doesn’t go alone—she has her favorite travel Companion, her 3-year-old son, Landon, by her side. Landon has already logged more than 200 Southwest flights, meaning he and Shannon are in the running for most well-traveled mother/son duo in Southwest history. —Derek K. Hubbard, Social Business WHY SOUTHWEST “The flexibility that Southwest offers allows me to provide for both my family and my clients.”

TR AVEL TIPS “Be patient, especially when traveling with children. Take your time so you’re not rushed and overwhelmed because that’s when things fall apart.”

SIDE HUSTLE “In Louisiana, I close the salon at certain times and teach a boot camp at a local football field.”

PLANE SQUEEZE

PHOTOGRAPHY BY TODD SPOTH

You can find Landon’s plush toy at Southwest thestore.com..

20 SOUTHWEST MAY 2016

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Leading the 21st century

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

Without knowing it, flight attendant Michael Broadhead made a very stressful event for my son much less so. On our flight from Sacramento to Raleigh-Durham, he stopped by our row and gave my kids information about the airplane—things like how many seats it had and how to tell the models apart. Here’s the part that made this such a big deal: One of my sons deals with debilitating anxiety as part of his daily walk with autism. Only

INDESTRUCTIBLE HEART

My wife, our young daughter, and I were flying from Louisville, Kentucky, to Reno, Nevada, with a layover in Las Vegas. When we landed in Vegas, we turned on our phones only to learn that our home had been destroyed in a storm. My daughter and wife began to cry while I tried to return calls from the police, the fire department, and the city engineer. The flight crew of Nigel George, Amy Olmedo, and Teri Queen were the most gracious, understanding, and thoughtful

ILLUSTRATION BY LEVI HASTINGS

Dear Southwest,

a parent could see his struggle, but his stress and anxiety levels were off the charts. Spending hours on a plane is hard on anyone, but for a 10-year-old on the autism spectrum, it can be torture. Michael took the time to give my son information that comforted him to the point where he actually enjoyed the flight. During our layover in Denver, Michael borrowed the stuffed animals my boys had been clinging to, brought them to the cockpit, and took a picture of them. He then explained the aircraft’s safety features and how the pilot used them to do his job. Without knowing it, Michael helped a scared little boy have a good day. Any parent with a child who struggles like mine will understand just how big of a deal that really is. —James Bass

22 SOUTHWEST MAY 2016

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bunch one could have asked for. One held my daughter (which I can never repay) while another told my wife that they would do anything we needed to get back home. As a police officer, I know that it can be difficult to go on without knowing how a specific situation worked out. Well, we will rebuild, and we are taking it one day at a time. Thank you again from the bottom of my heart. —David Hamblin THE THREE TR AVELTEERS!

The night after Christmas my flight was cancelled around midnight due to tornadoes near Dallas. Thinking this might happen, I had booked a ticket out of Midway the next morning, but I was now looking at a long winter’s night in the airport. I walked to the food court and began reading, finding comfort in sharing space with others in the same situation. After 10 minutes, I looked up and saw no one else around. Eventually, I joined several people sitting in one area in Terminal B and asked two gentlemen—culture engagement specialist Bryce Knepp and customer relations/

F1_YMOD_kt.indd 24

Rapid Rewards representative Danny Canary—if they would wake me up if I fell asleep. They asked me to join them, got me a sandwich, and walked with me back to Terminal A after realizing we were all headed to Dallas. Danny and Bryce were so gracious and caring and made a true difference that lonely night. I will always be grateful for their kind generosity, and I wouldn’t realize for weeks that my ticket home had actually been refunded. I’ll never forget turning to look at Danny and Bryce at 3 a.m. and getting the thumbs-up sign from Danny, who I thought was asleep. It warms my heart to think of it. —Cynthia Pietrzak LOST: ONE DAD

For years, my 90-year-old father has traveled from Sacramento to Phoenix a few times a year, and I have always booked him on a nonstop flight. On a recent trip, I needed to change the flight, which resulted in putting him on one that stopped in Ontario, California, before continuing to Phoenix. My dad and I apparently miscommunicated

because when the plane landed in Ontario, he got off, thinking he was in Phoenix. He called my sister-in-law to ask her to pick him up and then turned off his phone. My sister-in-law and I determined that he had mistakenly gotten off the plane, but we had no way to communicate with him. I called Southwest and was connected with customer representative Melissa Ryan, who called Ontario to have someone look for him. In less than 30 minutes, customer service supervisor Rumi Endo called to say she had found my dad waiting at the arrival curb, explained things to him, and gotten him back on his flight to Phoenix. I could not thank her enough. Her response was, “It’s really fun when I can help people like you and your dad. Your dad is really sweet.” Melissa was the perfect professional who knew what to do and made it happen right away. Rumi was the hero who dropped what she was doing, quickly found my dad, and got him back on his flight—all while making it seem like it was no big deal. I can’t thank you enough. —Kirk Koning

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Dear Reader,

Non-divers don’t believe me when I tell them this, but fellow scuba enthusiasts will back me up: The scariest part of diving is the time before you go under. You bob on the opaque waves, held up by your buoyancy vest, with your legs dangling down in the dark to be sniffed at and possibly bitten by who knows what. It seems an eternity before the divemaster finally gives the signal to submerge. Then you press the release valve on your vest … and suddenly you’re a space lander descending through the atmosphere of another—strangely familiar—planet. This issue shows the many ways to play in that world (page 46). People who don’t dive inevitably ask, “Have you seen sharks?” When you say yes, they look satisfyingly alarmed. But even the largest sharks seem way less scary underwater than a menacing fin on the surface. Down below, sharks tend to give your neoprene-clad, goggleeyed, bubbling body a look that says, That sure looks unappetizing. Other creatures seem to see you less as a threat than an irrelevance. Jellyfish hover undisturbed, not bothering to sting. An octopus peers out from a hole in the coral reef and unfolds a few legs. A giant sea turtle pumps slowly by on its long, determined mission. Here, deep, you can imagine what our distant ancestors may have felt when they were scurrying unimportantly on the reptilian planet. No, I’ve rarely been scared as much underwater as when I’ve waited on the surface for what was to come. It’s the same feeling you get before you start a job or get married or watch a new president get elected. The best thing to do in such times, I believe, is to hit the release valve and welcome whatever happens next.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY KVKIRILLOV/ISTOCK

TAMPA, FL – The pleasant weather, year-round outdoor lifestyle and sun-kissed beaches beckon many retirees to Florida. At Valencia Lakes, GL Homes’ renowned 55+ luxury community in Tampa, homebuyers can experience firsthand the best of Florida’s active-adult lifestyle during a “Stay & Play” visit. For $99, the Stay & Play” visit includes a three-day/ two night stay in one of the gorgeous, fully furnished villas or single-family homes. Participate in activities from the community lifestyle calendar, including classes and tennis matches, watch a softball game, or simply unwind by the pool. Now is the time to plan your dream stay in the best 55+ community in Florida.

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Broker must accompany client during client’s initial visit to this community. Both the client and Broker must execute the Developer’s Registration Form on the initial visit. Broker must also execute the Developer’s Broker Participation Agreement. Valencia Lakes is being developed and sold by Hillsborough County Associates II, LLLP. The complete offering terms are in an offering plan available from Sponsor. File No. H11-0010. Promotions, prices, terms and features are subject to change without notice and do not include optional features or premium for upgraded homesites. Valencia is designed for residents aged 55 & older and is intended to meet the exemption under the Federal Fair Housing Act. ©2016 4300-285 3-16-16

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D AT in g  r e a l c o n n e c t I o n S

DAT E SM A RT ER

The Couple  GreG Steed: CEO, Northwest Brewing Company educ: BA, Western Washington Univ. IntereStS: Running, golf, skiing  JennIe (Bowen) Steed: Marketing Brand Manager – International Coffee Corporation educ: BA, University of MA, Amherst IntereStS: Yoga, Theatre and Hiking

It’s rare to hear about a love story that starts on an airplane. When single, we all secretly wish that the romance of meeting someone while traveling just might happen to us.

ennie Bowen Steed’s idea of finding love changed on a flight when she saw an ad for It’s Just Lunch, a personalized matchmaking service for busy professionals. Jennie had been divorced for two years, and

her time was focused on her career & family. The ad read like a good friend who could introduce her to single, professional men she wouldn’t have the opportunity to meet on her own. Today, Bowen Steed is married to

It’s Just LuNch matchmakErs sharE thEIr INsIghts:

see what they have to say 

its just lunch.indd 2

her match Greg Steed whom she met through It's Just Lunch. We sat down with Greg and Jennie to learn about their dating experience, lifestyle, and why they chose to invest in their pursuit of relationship happiness. 

"Dating shouldn’t feel like a job. Finding a match takes work – but let it be my job. Then you can go have the fun." -Melissa Brown

8/27/15 11:05 AM

Promotion

Where were you at in your life when you decided to join IJL?

grEg:

I’d been divorced for about two years, and it was a hectic time career wise. My company was in a transitional phase, and it demanded a lot of my time and effort, so I didn’t have time for much else.

JENNIE: I’d also been divorced about two years. Being a single mom and working full-time, it wasn’t a huge priority of mine to go out and do the legwork it took to meet someone; it felt like having another job, and I didn’t have time for that.

Favorite first date memories?

grEg: I was attracted to her right away. On the second date there was a real chemistry. Then it evolved very, very quickly. JENNIE:

When Greg and I started talking, I discovered we had similar careers. I remember the conversation was so easy and comfortable. When I shared my date feedback with my IJL matchmaker, I let her know that Greg and I had made arrangements to attend a big award dinner at his country club. The minute I walked in, I knew he was a consummate gentleman. I felt so cared for. He was attentive and made sure I was introduced to everyone.

How did IJL compare to your online dating experience?

grEg: Online dating isn’t easy, it’s work. I’ve got a full-time career; I didn’t need another job. With IJL they did everything for me. You’re busy with your career and everything else going on – IJL was just easier. The caliber of matches was much higher. JENNIE: I saw an ad for IJL on a flight and was contemplating whether I was interested when someone close to me mentioned it as an option. I thought

I’d try it because it sounded like having friends who could interview people for you so when you went on a date you would know there’s something about the two of you that someone thought would be a good fit.

What would you tell a friend who was interested in IJL but was tentative about making the investment?

What's the most challenging part of working remotely from a dating perspective?

6 in 10 people say not meeting people as often

grEg:

At the end of the day what is your end goal? Then I’d ask, what’s the cost of being happy worth to you? The kinds of people who choose IJL aren’t fooling around. It’s not someone on the Internet just looking to meet a ton of people and date up a storm. It was definitely worth it for me.

05% 10% 15% 20% 25% 30% 35% 40% 45%

How much time do you set aside for your social life? 05% 10% 15% 20% 25% 30% 35% 40% 45%

NoNe 05% 10% 15% 20% 25% 30% 35% 40% 45%

I reserve my weekeNds for socIalIzINg

Best part about dating thru IJL?

grEg: Besides choosing all my matches I would say the scheduling of my dates. They call you and ask what your schedule is like, so you don’t have to worry about it. If I said I was available Wednesday or Thursday this week and Sunday next week they would find a way to fit dating into my schedule. What sort of activities did you enjoy while you were dating?

JENNIE: We love to be outside. I also love going to places I’ve never been before. He loves to drive and take me places – whether that’s going to the beach or going to the mountains or some random lake that’s hidden away. How has your life changed since you met?

grEg: It is totally different than it was. I would say that there was a point in time when I felt a little bit lost. Everything has completely turned around. Every day I wake up, and I enjoy the day. I enjoy being around her, the kids, and our home. Life is just better. It’s Just Lunch has been matching busy singles since 1991. Find out what an It’s Just Lunch matchmaker can do for you by calling 1.800.858.6526 or visiting ItsJustLunch.com.

“The best way to get to know someone is face to face. You can only feel “chemistry” if you are next to someone looking into their eyes.” -Amy Brinkman

its just lunch.indd 3

DatE by NumbErs

It depeNds how busy I am wIth work a few NIghts a week a lot

Do you prefer to text or call someone you’re interested in?

vs. call: 60%

text: 40%

How often do you utilize skype in a relationship?

only if we’re apart from each other for a significant amount of time.

32%

64%

never.

4% If we can’t spend a night with each other, you’ll find us on skype!

Source: IJL Singles Survey

800.858.6526 ItsJustLuncH.com

“Dating is such an important part of your life and shouldn’t be left to chance. You’ve got to be proactive and market yourself.” -Sara Darling

8/27/15 11:02 AM

PERFECT POOLS

SCOUT’S

HONOR

feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

THE CLEAR PATH TO BUSINESS OWNERSHIP

Low investment Recurring revenue model Full training & support - no experience needed!

1-844-40-SCOUT POOLSCOUTS FRANCHISE.COM © Pool Scouts Franchising, LLC | 349 Southport Cir, Ste 110 | VA Beach, VA 23452 This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing there of by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.

P5_feedback_mf.indd 32

Dear Editor,

Thank you to Tony Rehagen for the article “One Giant Leap Through Time” [March 2016] about the James Webb Space Telescope. I don’t expect much from in-flight magazines: 99 percent of the time they bore me out of my mind. This article was a very happy exception. Not only was it engaging, I actually learned something from it—I’m a physicist, but I don’t keep track of astrophysics and cosmology as much I should—and there were numbers there and helpful drawings! This is more than one can say about most popular science articles, and I don’t mean just popular science articles in in-flight magazines. Great job, and thanks again!

IN SO MANY WORDS

I found myself mesmerized by your article about 30 Million Words [December 2015]. My son had eardrum surgery this past summer at 3 years old. Initially we noticed his language skills were lacking and he had coordination issues as well, but finding the right doctor who didn’t dismiss his issues was the key to returning my son’s hearing. Thank you so much for highlighting the incredible work of Dr. Dana Suskind and the passion of this program. Every child deserves to have a full set of language skills, regardless of hearing or income level.

Dahlia Brown HOUSTON

Anton Kapustin / Your son is lucky to have you for a PASADENA, CALIFORNIA

/ Thank you, Anton. We like to think of ourselves more as a highly literate in-flight entertainment system.

mother, Dahlia.

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

A refreshing take on the pool service industry

4/11/16 2:33 PM

We believe in vacation dates, not expiration dates. At Southwest Airlines,® we think you should be able to use points how you want, anytime you want. If you have Rapid Rewards® flight or Partner earning activity within 24 months, your points won’t expire. Period. That’s Transfarency.

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WORLD’S LARGEST INVENTORY

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PLAY Drink Summer barbecue? Whip up a batch of these for your guests.

ORDE R TH IS

The Redheaded Chef

MAKE IT In a highball glass over rocks, add 2 oz Sauza silver tequila, 1 oz grapefruit juice, 1 oz lime juice, and 1 oz agave syrup. Top with a splash of sauvignon blanc and a pinch of salt; stir. Garnish with cilantro. PHOTOGRAPHY BY NICK CABRERA

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Etch, in Nashville, is a bit of a democracy. It’s democratic about its spirits— the restaurant currently offers nine cocktails, made with eight different base liquors—and it’s democratic about its menu: Every bartender has a featured creation. That’s how the Redheaded Chef came about, says bar manager Mark Kremper. An homage to Etch’s crimsonhaired chef and owner, Deb Paquette, the tequila-based tipple incorporates an ingredient you might not expect: white wine. “We really wanted to impress Deb with this one,” Kremper says, “so we tried to impart flavors that she loves.” Bartender Paul Rogers’ concoction includes a splash of acidic New Zealand sauvignon blanc followed by some grapefruit juice to drive home the citrus notes. Not a tequila fan? Invoke your constitutional rights and scan the menu.

may 2016 southwest 35

4/13/16 11:26 AM

PLAY Eat TRE N DI NG

Pop Tarts

HOT TOPIC

Growing up, Ruben Toraño loved Pop-Tarts. Was it a healthy hankering? Not exactly. But for a kid who couldn’t sit still, having a portable snack was a must. So when Ruben was tasked with dreaming up baked goods for Dallas’ Weekend Coffee, he knew the flaky pastries would have a place on the menu. “Nostalgia is something everyone feels or can relate to in some form,” he says. “If I have strong feelings about something I made because it reminds me of home, I can’t be the only one that feels the same. So why not share?” At Weekend, he mixes in seasonal flavors— rhubarb, anyone?—with the more standard berry and chocolate varieties. Go on, embrace your inner child.

/ DENVER

The toaster pastries at Sugar Bakeshop rotate daily—we like Thursday’s Nutella confection—and there’s always a vegan option, too.

/ WASHINGTON, D.C. All of the buttery options at Ted’s Bulletin are delicious, but if the salted caramel is available, try that.

/ BOSTON

Be transported to the Middle East with Sofra’s pistachio pop tart, topped with a saffron-honey glaze.

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free! 36 southwest may 2016

F1_eat_DE.indd 36

PHOTOGRAPHY BY DESIREE ESPADA

3/31/16 2:20 PM

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1/5/16 10:26 AM

PLAY Tool

Glass Act

At the dinner table or by the pool, these tumblers deserve a toast.

Summer doesn’t officially start for another month, but the season of backyard entertaining is upon us. And while alfresco imbibing typically conjures up images of neon plastic and loud tropical motifs, there is another way. Enter Riedel’s O series (from $18), stemless crystal vessels as diverse in shape as your pool toy collection and completely dishwasher-safe. Best known for its varietal-specific wine glasses, the storied Austrian company designed these with versatility in mind, so you’re covered whether your guests prefer a full-bodied cab or whiskey on the rocks. Now, who needs a drink?

Explore your options at riedelusa.net.

LET’S PART Y!

Kelly Harris and Paige Appel of Bash, Please give their top tips for outdoor entertaining.

THINK ABOUT LIGHTING

PREPARE YOUR GUESTS

USE YOUR SURROUNDINGS

No matter what time of day your event takes place, mood lighting is a must. If you think guests will stick around after dark, have some lanterns at the ready.

In addition to having things like sunscreen and bug spray on hand, make sure guests know what to wear ahead of time, like the proper shoes or a wrap for when the sun goes down.

Incorporate the colors and textures of the location into your tabletop design. If the event is on the beach, opt for succulents and driftwood over garden roses.

38 southwest may 2016

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3/30/16 9:04 AM

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9/25/15 9:42 AM

“

I have children that started in my infant room 5 years ago and now they are graduating kindergarten. Seeing that is the greatest joy of this job.

”

Veteran and Brand Champion Navy veteran Cory Bullock and his wife Summer chose the Kiddie Academy child care franchise to start their own business in 2008 and have never looked back. As his commitment to the Navy drew to an end, Houston resident Cory Bullock began considering career options. He and his wife, Summer, began looking at opportunities to start their own business. During their search, they reviewed various franchise industries, including tanning and food, before agreeing on child care. After several months of research, they zeroed in on Kiddie Academy. The Bullocks were impressed with the Kiddie Academy corporate team, and were also able to take advantage of Kiddie Academy’s program for veterans. Cory and Summer opened Kiddie Academy’s first Houstonarea location, Kiddie Academy of League City, on August 18, 2008. The Bullocks have achieved monumental success – both from a business and personal standpoint. They have consistently maintained high enrollment numbers, created a wellrecognized brand presence in their community and formed many solid relationships with the families they serve. Cory and Summer have had the pleasure of seeing the results of their hard work in the many children they serve. They have seen the quality of the product first hand with the children’s advancements and accomplishments.

Franchisees Cory and Summer Bullock with their three children

In 2012, Cory and Summer were named Kiddie Academy Franchisees of the Year. Then in 2014, Cory was recognized with the Kiddie Academy Annual Award for Brand Champion, having taken a lead role in supporting and building the Kiddie Academy brand through communications and interactions with their own team and prospective franchisees. Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.

WITH K ID D IE A C A D E MY, Y O U D O N ’T H AV E TO C O MP R O MI S E .

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3/31/16 9:06 AM

WORK Number

OF ICE AND MEN Thirty-one percent of women say they’re too cold in the office compared to just 13 percent of men.

Talk about a cold snap. According to a CareerBuilder survey of more than 5,600 employees and human resource managers, tempers tend to flare when there’s a degree of discord over whether or not to blast the AC. To avoid a new kind of Cold War, Michael Erwin, a senior career adviser at CareerBuilder.com, recommends deciding on a temperature as a team. “Don’t be passive-aggressive,” Erwin says. “Some people will just go and turn the thermostat up or down, and that really doesn’t solve the problem.” If workplace relationships are still running hot and cold after a group discussion, there’s no shame in stashing a space heater and a fan at your desk. PHOTOGRAPHY BY JOSH DICKINSON

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20%

of us have argued with a co-worker over the office thermostat. may 2016 southwest 41

4/11/16 12:00 PM

WORK Takeaway

Roman’s 99% Invisible podcast has more than 70 million downloads. Hear what all the hype is about at 99pi.org.

This radio host followed his curiosity right to a dream job. I was working on a Ph.D. in genetics, and I was faced with having to study this one thing for the next five years, three if I was lucky. Listening to public radio in the lab and at home, I sort of had an epiphany: If I could study a new thing every day—instead of the Mr R-m transposable element cluster in maize—my life would be perfect. I didn’t really think of it as journalism at the time. I just knew that somebody read books and helped Ray Suarez ask questions on Talk of the Nation. That was my dream job. So I dropped out and eventually started volunteering at KALW in San Francisco to learn the skills to become that person. It took about three years without pay, but I eventually landed a position with WBEZ in Chicago.

BAL ANCING ACT It takes about six weeks to produce an episode, but I could do it in 10 days if forced. In radio, if you can’t put something together in the space between episodes, you’re producing the wrong show. THE SMALL STUFF Doing the show has made me a more optimistic person. Once you begin to recognize all the small things that make our lives better, it gives you some hope for the world. TEST OF TIME When you create something, own your work and treat your audience with respect. If you have 100,000 listeners and you cut a minute off your show because it’s not as good as the rest of it, you just saved 100,000 minutes in this world. That’s a huge thing.

PHOTOGRAPHY BY FRANK AYMAMI

Roman Mars

OUT TAKES

42 southwest may 2016

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3/29/16 6:04 PM

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3/18/16 9:17 AM

WORK Startup

Operator

A new kind of personal shopper is right at your fingertips. Here’s how CEO and co-founder Robin Chan describes the mobile concierge service: We realized there are really just two ways to shop—at a store or online. Operator offers the best of both: human interaction coupled with online convenience and breadth of selection. You download the iOS app, type in what you need, and answer a few follow-up questions. We route that data to one of our experts, either someone in our own network or a partner from another company. If you want a pair of Nikes, we’ll send you directly to our partner there.

But if you’re looking for general recommendations, we’ll send you to an independent expert who will provide two to three suggestions. Once you’re satisfied, tap the “I’ll take it” button to purchase the item with your stored credit card. Operator currently ships through traditional e-commerce channels, but eventually we’ll be integrating with UberRUSH for instances when both the product and customer are local. Customers reap the same cost benefits as if they’d scoured the Internet—but without any of the extra time or hassle.

Operator handles tracking and returns, too. Learn more at operator.com.

OPER ATOR BY THE NUMBERS

60 / average sec- 80,000+ / onds to first response

44 southwest may 2016

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number of people on the original waiting list for Operator

40 / number

of engagement rings found

35 / average

minutes saved per request

PHOTOGRAPHY BY JOSH DICKINSON

4/6/16 11:20 AM

Earn points, points, and more points when you book your hotel, car, and flight. At Southwest.com,® you can book your hotel, car rental, and flight all in one place and earn Rapid Rewards® Points doing it. Plus, you’ll get our Hotel Best Rate Guarantee.* More rewards. Less stress. That’s Transfarency.

*To qualify for a refund, you must have purchased a qualifying hotel rate at Southwest.com and then found the exact same room at a lower rate (before taxes and fees) on another website before you travel and before the hotel applies cancellation fees. Learn more about the Best Rate Guarantee at Southwest.com/hotels. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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3/21/16 1:56 PM

Into the Blue Wading into a glassy lake, paddling toward an ocean sunset, rigging up a sailboat, or casting a lineâ&#x20AC;&#x201D; however you greet summer, water is a must.

/TRAVEL REPORTING BY STIRLING KELSO

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4/13/16 9:07 AM

Before you dive in, a few thoughts on why we’re drawn to the water’s edge. /BY GINA BARRECA

ive years ago, standing on a high cliff in Cabo San Lucas at sunset, as ink-dark and white-capped waves swept up against the rocks below, my husband decided to retire. He’d been circling the idea, but that one moment made up his mind. He wanted more time to see more places like this one; he wanted to get back to the essential parts of life. It was being near the water that did it; it prompted him to make a sea change. My husband and I both grew up near the ocean—a bus, bike, or car ride away—but I’m an indoor girl by nature. Most rugged terrain I find unfit for highly sophisticated activities such as eating, drinking, conversing, and walking whilst wearing attractive footwear. Still, even a city snob like me can make an exception. Though we now live in the wooded countryside of New England, we long for chances to make a break for the shoreline. We head for the water to become ourselves. We shed our clothes and our schedules, and we slip out of our inhibitions and worries. We close our eyes to feel the sun and the breeze more keenly. Traveling to these places puts us at the edge of something wonderful, not only in terms of what we see but how we feel. It’s no wonder we offer sandboxes and inflatable swimming pools as palliatives to toddlers; it’s as if we’re reassuring them, as well as ourselves, the seaside isn’t too far away. But it’s not just the ocean. A lyrically shifting landscape—the serenity of a lake, the majesty of a waterfall, the might of a river—helps us feel simultaneously significant and boundlessly free. Others may seek challenges and breathtaking wildness, returning with stories of iridescent fishes and a mermaid glimpsed behind a rock. As for me, I’ll be sitting with a good book under a shady tree, watching my husband as he waves briefly while swimming in the blue-green water. With the ocean nearby, this is adventure enough. Gina Barreca is the author, most recently, of “If You Lean In, Will Men Just Look Down Your Blouse?”: Questions and Thoughts for Loud, Smart Women in Turbulent Times.

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4/13/16 9:07 AM

Waterfalls and Swimming Holes BROADMOOR SEVEN FALLS, COLORADO For the best views of broadmoor seven falls ($14 entrance fee), a powerful waterfall that crashes 180 feet down a natural box canyon on the outskirts of Colorado Springs, walk up 224 steps to a series of viewing platforms. Want to take the easy route? An elevator—located inside the canyon—will also lead you to a bird’s-eye view. ARENAL SPRINGS, COSTA RICA Stair-step falls accentuate three spring rivers—two hot, one cold—that flow from Arenal Volcano in northern Costa Rica, cutting through the grounds of the tabacón grand spa thermal resort (from $240). Sit under the mineralrich waters after a treatment in one of the 11 spa bungalows scattered throughout the property’s jungle grounds. ENFIELD GLEN, NEW YORK The local tagline “Ithaca is Gorges!” will hit home after a trip to Enfield Glen, located in robert h. treman state park ($7 per carload). You’ll pass 12 waterfalls on the park’s well-paved hiking trails, including the 115-foot Lucifer Falls, which tumbles down a steep rock face. Or go for a dip under a more modest waterfall in a nearby stream-fed pool. HOMESTEAD CRATER, UTAH Few resorts have their own crater, let alone one that doubles as a geothermal pool. At the homestead resort (from $99; pool access $16) outside Salt Lake City, you can swim (or take a paddleboard yoga class) in the pool at the base of the 10,000-year-old limestone formation, where the waters maintain a balmy temperature of 90 to 96 degrees. Prefer to stay dry? Learn about the crater’s history on a selfguided tour.

48 southwest may 2016

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4/13/16 12:38 PM

PREVIOUS PAGE: PHOTOGRAPHY BY COLIN ANDERSON/GETTY IMAGES. THIS PAGE: PHOTOGRAPHY BY COREY HAMILTON.

Bliss Out on a Turquoise Gem ROCKHOUSE HOTE L, JAMAICA

Sign up for the excursion to Mayfield Falls when you stay at this remote hideaway (from $145) in Negril, Jamaica. Youâ&#x20AC;&#x2122;ll hike along a river where more than 20 cascades rush from one turquoise pond to the next. Wear your bathing suit so you can jump in and cool off.

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Wade In and Wet a Line PROVO RIVE R, UTAH

Expert or wannabe anglers should sign up for a trip with Western Rivers Fly Fishing (from $315 for two people) on the Provo River, set in the Uinta Mountains 50 miles southeast of Salt Lake City. Guides are on hand to help you perfect your cast and reel in biting trout.

PHOTOGRAPHY BY STEVE SCHMIDT (UTAH) AND ROI BROOKS (BELIZE)

Rivers

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SITTEE RIVER, BELIZE One of the first things you might notice on the Jungle River Tour with hamanasi resort (rooms from $333; excursions $65) in Hopkins, Belize, is the noise: Brilliantly colored birds ranging from parakeets to keelbilled toucans sing in the canopy of trees above, quite the soundtrack as you canoe down the coastal Sittee River. Also keep an eye out for bobbing saltwater crocs and green and orange iguanas. MOHICAN RIVER, OHIO Prefer a relaxed day on the water? Rent inner tubes from mohican adventures ($15) in central Ohio and float along the Mohican River. The lazy 7-mile route winds through dense forest and sun-filled ravines. Reserve an extra tube for your cooler full of food, or stop at one of the snack bars on the riverbank. When night falls, bed down in one of Mohican Adventures’ cabins (from $100 for up to seven people). MAY RIVER, SOUTH CAROLINA History buffs will love exploring the May River in Bluffton, South Carolina, aboard the Grace, one of the few gas-powered pre–World War I yachts left in the U.S. The boat was recently restored—to the tune of $1 million—by montage palmetto bluff (rooms from $275; sails from $50) and now sports everything from a new engine to a fresh coat of paint. Enjoy a glass of champagne and hors d’oeuvres on a sunset tour, or sample wines on the Sommelier Sip and Sail. MISSISSIPPI RIVER While river cruising got its start in Europe, it’s making inroads in the U.S. on waterways like the Mighty Mississippi. On american may 2016 southwest 51

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cruise lines’ (eight-day cruises from $4,540) Lower Mississippi Cruise, soulful Southern stops include the Oak Alley plantation in Louisiana, anchored by an 1839 manor house and dotted with 300-year-old trees, and Natchez, Mississippi’s historic downtown. Back on board the 150-passenger Queen of the Mississippi, a paddle-wheel steamboat, travelers can dine in one of two restaurants and watch the working river from the sun deck.

OKLAHOMA RIVER, OKLAHOMA This month, riversport rapids (day passes $49), one of only three man-made white-water rapids parks in the U.S., opens on the outskirts of Oklahoma City. Within the $46 million arena adjacent to the Oklahoma River, adrenaline junkies can navigate class II–IV rapids—all controlled by recirculating water channels—in kayaks, canoes, and rafts. The attraction is part of the larger Boathouse District, which also offers mountain biking paths and zip lines.

Beat the Heat on a Different Kind of Trail BL ACK RIVE R, MICHIGAN

Port Huron, an hour northeast of Detroit, is home to the Island Loop Route National Water Trail, one of only 14 recognized water trails in the U.S. Rent a kayak from Missy’s Kayak Connection ($20 per hour), and paddle the 10.2-mile loop, which spans canals, rivers, and part of Lake Huron. At journey’s end, kick back with a Hitch Hiker IPA from Thumb Coast Brewing on the river’s edge.

RIVER CAVES, PUERTO RICO With explora puerto rico (excursions from $120), brave a hike through the lush jungle-covered mountains in Arecibo, located in the island’s northwestern region, before rappelling 120 feet down into a river cave with impressive limestone formations. Next up is body rafting—you float a river, wearing a helmet and life preserver—through a protected wildlife sanctuary, where you’ll pass canyons and underground springs.

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THE CHESAPEAKE BAY, MARYLAND You’ll learn the bow from the stern during a sailing lesson aboard the selina ii (group sails from $65 per person) in St. Michaels, Maryland. Join Capt. Iris Clarke at the wheel, or sit back and enjoy her history lesson as you glide past the Chesapeake Bay Maritime Museum’s floating collection of historic boats and the Inn at Perry Cabin, made famous by its appearance in

Wedding Crashers. Twenty minutes away, off Tilghman Island, catch Maryland blues with let’s go crabbing ($450 for up to six people), a family outfit run by sixth-generation waterman Capt. Russell Dize.

ELKHART LAKE, WISCONSIN Located on a 292-acre body of water surrounded by cedar trees and fed by natural springs, Wisconsin’s osthoff resort (rooms from $230;

sailboat rentals $30 per hour) excels in old-fashioned fun. Grab a box lunch from the hotel restaurant and picnic on the sandy shoreline, or visit the charming boathouse and dock. Here, you can rent canoes, Sunfish sailboats, and even a 21-foot pontoon.

LAKE PEPIN, MINNESOTA The Land of 10,000 Lakes actually lays claim to 11,842, many of which are within a

PHOTOGRAPHY COURTESY UN-CRUISE ADVENTURES

Bays and Lakes

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Navigate a Pacific Northwest Passage PUGET SOUND AND SAN JUAN ISL ANDS, WASHINGTON

Island-hop through the archipelago outside Seattle with AdventureSmith Explorations (from $1,795). Travelers on the 76-person Wilderness Discoverer cruise the Puget Sound before docking at Orcas Island to hike Mount Constitution. At Sucia Island, spy eagles and seals from a kayak.

couple hours’ drive of Minneapolis. At 21 miles long, Lake Pepin is the largest on the Mississippi. It’s also where, in 1922, 18-year-old Ralph W. Samuelson invented the sport of waterskiing. Every June, Lake City residents honor his legacy with the water ski days festival (June 24–26), three days of trick-loaded ski shows, shorefront music performances, and kid-friendly delights.

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CASCO BAY, MAINE At the end of this month, portland paddle ($45) begins its moonlight kayak trips on the Casco Bay, which borders Maine’s largest city. Depart just before dusk to see lighthouses and historic forts, not to mention seabirds such as eider ducks and guillemots. After sunset the bay is especially serene: Stars share attention with the city skyline, and glow sticks help guide you back to shore.

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You’ll feel as though you can keep pace with the dolphins when you ride an underwater scooter with SEABOB Aruba ($140). Island guides make three beach stops—Boca Catalina, Malmok, and Arashi—where azure waters teem with brain coral and schools of queen angelfish and damselfish.

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PACIFIC COAST, COSTA RICA las catalinas, a new seaside town in Guanacaste, is quickly becoming one of the country’s top destinations for ocean sports. Attend the annual SUP competition in the fall, or sync up with insider guides who can take you to a handful of remote surf breaks such as Witch’s Rock and the remote Ollie’s Point, which is only accessible by boat. FLORIDA COAST Thanks to a series of shipwrecks, including the SS Copenhagen—which sunk in 1900 and was designated an Underwater Archaeological Preserve in 1994—the waters off Pompano Beach in Greater Fort Lauderdale are now officially being called shipwreck park. This summer, the city will sink the 324-foot Newtown Creek 1.5 miles offshore as a new cornerstone of the artificial reef. Sign up to explore with South Florida Diving Headquarters (from $40 plus gear). CALIFORNIA COAST Examine a series of tidal pools on a naturalist-led trip through Abalone Cove Ecological Reserve when you stay at terranea resort (rooms from $450; excursions $60), located south of Los Angeles. Keep an eye out for starfish and sea anemones; you

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might also spot dolphins and sea lions in the ocean waves.

OREGON COAST clatsop county’s 18 miles of beaches are renowned for their abundance of razor clams. Want to dig for your dinner? Head to the shoreline during low tide with a shovel in hand. After spotting their “show”—mature clams create dime-size dimples in the sand when they burrow—dig quickly: They're fast and, of course, quite sharp. Visit dfw.state.or.us for permits. MARINE WILDLIFE FROM COAST TO COAST At the casamagna marriott (from $159) in Puerto Vallarta, guests can assist marine biologists as they release newly hatched sea turtles into the Pacific. On a jaunt with captain john whale watching & fishing tours ($48) to the Stellwagen Bank in the Atlantic, sightings are guaranteed. The naturalist-led trip to see humpback, minke, and endangered right whales starts in Plymouth, Massachusetts. The season to snorkel among whale sharks in the Caribbean starts May 15. Go with cancun whale shark tours (from $130), whose owners founded the Whale Shark Conservation Society, which caps groups at 10 people.

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â&#x20AC;ş Right now, tens of millions of speech-impaired people around the world have no choice but to use mass-produced, generic voices straight from a computer.

the human voice is the organ of the soul Rupal Patel has a different idea.

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John Gregoire never needed a microphone. › His voice would project from his 5-foot-11 frame, streaking out of the dugout when he coached his sons’ Little League teams and filling hotel ballrooms packed with his clients. John spent his days as a management consultant and executive coach, flying from his Maine home to New York or Philadelphia or taking the train down to Boston. His voice was his instrument; timely interjection is everything in coaching. The days he didn’t spend on the road were spent on the phone, talking through problems with clients. Then on the drive home, he’d crank the radio, singing along and drumming the rhythm with his hands.

top right John and Linda Gregoire in 2014.

in 2006 john opened his own coaching business and spent the next year constantly on the road. Two weeks of travel every month brought on a bout of pneumonia, which, even after he recovered, left him with overwhelming fatigue. But his wife, Linda, knew something else was off. By each afternoon, his speech was slow and slurred, she says. For John, it was hard to enunciate; his lips felt awkward. They chalked it up to his work schedule. One week that June, he headed back out on the road, to a meeting in Chicago. John and his clients sat down for a steak dinner and poured some wine. He began talking, and the two clients exchanged glances. They thought he was drunk; he hadn’t taken a sip. Small things started to pile up: trouble opening jars, cutting himself while cooking dinner, difficulty showing his son a guitar chord. In New York, he fell over on the subway. One October morning, Linda looked out the window and saw him in the driveway. He looked nice: khakis, a blazer. He placed the garbage in the back of his car and pulled to the street to toss it in the can. As he went to throw it, his momentum bowled him over, and he rolled down the driveway. Linda sprinted out the front door, crying. They made an appointment to see a neurologist. On December 17, John and Linda took the Amtrak Downeaster train to meet with a specialist at St. Elizabeth’s Medical Center in Boston. CONTINUED ON PAGE 62

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With each stop, the train grew fuller with Christmas shoppers; at one point the whole car started singing carols. When they arrived, they walked 20 minutes through the early winter slush, Linda holding John up the whole way. The doctor was blunt: John had ALS. He gave John 18 months to live and offered the couple a coupon for a discounted wheelchair. Linda limped John back across the now frozen slush and onto the train. She curled up, put her head on her husband’s shoulder, and cried. He tilted his head back and closed his eyes. They stayed like that for two and a half hours, all the way back to Maine. John went back to work, and a new normal set in. Clients were understanding; email would suffice instead of phone conversations. Every afternoon at 3:30, John drove to Starbucks for a Venti-size coffee. Placebo or not, the coffee helped his speech. But it couldn’t last forever. Within a year, the man who could

command a ballroom with his voice was resigned to typing on an iPad and having it speak for him. “Bossy Ryan” took over from there. The mechanical, demanding voice on John’s iPad earned that nickname from Linda. Instead of John sneaking up behind her and whispering in her ear, she had tonedeaf Bossy Ryan. “You hear somebody on the phone, sometimes you can identify who that person is before they even say their name,” Linda says. “You take that away from them and just give them Bossy Ryan? It’s not right.” Although John had fully switched over to the iPad, he still had a BlackBerry, and on it a voicemail greeting: Hi, this is John Gregoire. I can’t take your call, leave a message. Every day, Linda would call John’s number just to hear that anodyne message, over and over. Hi, this is John … She knew every crack, every pause. One day she made the call, and it was gone. She checked the number and tried again. Still nothing.

She jumped in her car and bolted to the AT&T store. It turned out that the employees who’d helped Linda arrange to have John’s BlackBerry shut off had neglected to tell her she’d lose the message. Linda cried in the store. “You gotta get it back!” she pleaded. “It’s in the cloud somewhere, right?” The employees shook their heads. John and Linda still have home movies, but they’re too hard to watch. To look back on those things now, Linda says, what’s the point? They’re a painful reminder of what they’ll never get back: the whispers, the kisses, even the fights. There was something about hearing just his voice on the greeting, though, that had been soothing.

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onto the TED stage at San Francisco’s SFJAZZ Center. A black slide with white type rises behind her. “In the words of the poet Longfellow,”

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she says, “the human voice is the organ of the soul.” A photo of Stephen Hawking slides across the screen, and then one of a little girl, then three more people. All use communication devices to help them speak. And all of them, Rupal says, may be using the same voice. This problem, this lack of individualization, this lack of soul, was driven home for her 11 years earlier. It was August 2002, and she had just gotten off the stage at the Conference of the International Society of Alternative and Augmentative Communication, in Odense, Denmark. She walked into the crowded technology exhibit hall, where people from all over the world were pitching voice programs, software, and research. There, she stumbled across a conversation between a young girl, no older than 10, and a middle-aged man. When they spoke, they used the same voice. That voice, known colloquially as “Perfect Paul” (or even more colloquially, the “Stephen Hawking voice”), is the most popular artificial voice on the planet. You may also know it as the longtime voice of the National Weather Service. Developed in the early ’80s by Digital Equipment Corporation for its DECtalk speech synthesizer, it got its name because it was the clearest artificial voice on the market. As Rupal looked around the exhibit hall, she saw hundreds of people using only a handful of voices. “We wouldn’t dream of fitting a little girl with the prosthetic of a grown man,” she tells the TED audience. “So why then the same prosthetic voice?” She reached out to Tim Bunnell, a speech synthesis expert who was already building personalized voices for people who lost the ability to speak later in life, people who’d banked their speech knowing it was escaping them. He did this by clipping together a

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person’s speech samples and reconstructing his or her voice. Rupal had to find a way to reverse engineer the system with whatever vocal ability an individual had. Maybe that was the ability to pronounce one or two vowels, or maybe it was just a noise from deep within their larynx. Whatever it was, Rupal was going to capture it. “What happens next is best described by my daughter’s analogy —she’s 6,” Rupal says on the TED stage. “She calls it mixing colors to paint voices.” To create a voice, Rupal takes those unique source sounds from a speech-impaired person and combines them with full speech from someone roughly the same age and gender (similar regional accents are helpful, too). She introduces the story of Samantha, a 17-year-old with perisylvian syndrome, a rare disorder that limits her ability to speak. But Samantha can still produce vowellike sounds. Rupal plays an audio

recording of Samantha pronouncing an “Ahhh” sound. She pauses. “Now, Samantha can say this,” Rupal says. A new recording begins. It’s feminine and youthful and optimistic. “This voice is only for me,” Samantha says. “I can’t wait to use my new voice with my friends.”

Two weeks before

the TED talk, on Thanksgiving Day 2013, Rupal had set up a website, VocalID.org, which contained a small section where visitors could sign up to donate their voices. Before walking on stage, Rupal had 10 surrogate voices she could use to make personalized voices. Two hundred, she thought, would be a good start. That alone would be 10 times larger than her biggest study. Within a week, 1,500 people had signed up. Two months later: 8,000 people. Money started trickling in from the National Institutes of Health and the National Science Foundation. Rupal hired a programmer to

build out the website, making it possible for those 8,000 waiting donors to give their voices. But what should they say? Rupal compiled 3,500 sentences based on their sounds and sound combinations. Some were selected for rhythm, melody, and emotion; 250 constituted our most familiar phrases. Hi. Good to see you. I love you. Donors flooded the site. Voice drives surfaced at middle schools and as bar mitzvah projects. Chinese residents used the voice donation as English language practice. More than 10,000 people have now started or completed donating, no small feat considering the 3,500 sentences take roughly six or seven hours to orate. To take all those donations and actually turn them into usable voices, Rupal needed to build a more complex algorithm that would search through the bank and pull out appropriate matches. In stepped Geoff Meltzner.

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Geoff and Rupal had met eight years earlier, when he was working on silent speech recognition. (The work was fascinating: Imagine sensors on your neck and face that can recognize words even if you just mouth them silently.) Geoff built the algorithm Rupal needed and installed a computer in his basement to work through all the permutations. Before he came on, Rupal had to spend 40 to 50 hours manually massaging every voice created by her team at Northeastern University, smoothing out transitions or tweaking certain letter combinations. The computer’s fine-tuning helped drop that number to about 15 hours. To supplement the federal grants, Rupal launched an Indiegogo crowdfunding campaign with a goal of raising $70,000. Among the incentives, she included a “Trailblazer” option: If you donated $10,000 you could get one of the first voices off the line. (Or, in this case, out of Geoff ’s basement.) Rupal didn’t expect anyone to donate that much;

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Tess Gregorek (front) with her sisters (right), and two friends, who donated their voices to VocalID.

four families did. She chose three additional voice beneficiaries and got to work. The recipients included a 59-yearold man with ALS from Windham, Maine, and a 12-year-old girl with cerebral palsy from Plano, Texas.

“All right, Tess, what do you want to listen to?”

Ann Gregorek adjusts herself in the driver’s seat of her van, looks to Tess in the passenger’s seat, and starts scanning the radio stations. Fall Out Boy and Coldplay speed by before the dial lands on “Chandelier,” by Sia. Tess kicks her foot. “Really? This one?” Tess is 12 years old, in seventh grade, and is dressed in a bright red Texas Rangers sweatshirt and

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Jordan basketball pants. Her pecan hair is pulled into a high ponytail, and her right wrist is adorned with the kind of cloth bracelet championed by 12-yearolds with high ponytails. She has a broad, generous smile, one that makes her eyes look smaller because her cheeks raise so much. On the back of her wheelchair hangs her shimmering purple cooler bag. Her favorite singer is Taylor Swift, but for the moment—I guess—she’ll settle for Sia. “If she used this all the time, it would take forever, so I just say ‘Kick when I get to the one you want,’” Ann says. “This” is Tess’ talker. She can explain. “I push a button on the left side of my head to control my talker,” Tess says. “Please be patient because it takes me a long time to talk back to you.” The voice is somehow both flat and tinny, like a See ’n Say toy. It doesn’t sound like a precocious tomboy, and it doesn’t do justice to the fact that when Tess smiles you can practically see it even if you’re standing behind her. It’s straight from the computer, standard-issue. It’s used by thousands around the world. It is, in every way, inhuman. Ann and her husband, Jason, knew Tess would never be able to speak. Born with cerebral palsy, Tess is limited physically and vocally. Cognitively? One hundred percent there. (During visits with her math tutor, Tess sits in her chair and solves equations in her head, using the same kick method to dispense her answers.) When she was 3, Tess and Ann sat in Tess’ bedroom, surrounded by her stuffed animals. Tess was the teacher; Ann and the animals, the students. “Let’s rhyme,” Tess said. “What rhymes with man?” “Tan! Fan!” Ann shouted. Around and around they went, until lunchtime. Ann got up to

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make lunch but heard Tess clicking around. Three minutes later, Tess made her announcement: “Remember, girls and boys, no school tomorrow.” “And I’m like, ‘Remember?’” Ann says. “Where’d you learn that?” By first grade she’d written her first book. Ice Man was a story about playing in the snow with her sisters, and she followed it up with a slew of poetry collections.

As a middle schooler she’s ventured into playing the drums, using her head switch to keep the rhythm. At school, there are other kids like her, which means that there are also other kids with her same voice. For teachers with their backs to the room, this creates a near impossible task: One student responds, but six students have the same voice. Who answered the question? For Tess there’s also the reality

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of nearly being a teenager and watching others talk, laugh, or sing as they walk down the hallway. One night in November 2014, Ann and Jason stumbled across the video of Rupal introducing Samantha to a San Francisco crowd. They quickly sent off an

Ann was nervous. What if Tess doesn’t like the voice? Is the whole thing too much pressure?

The first is a bit breathy; the second is louder. It’s more confident, clearer. Tess picks the second voice, and Rupal begins the process of uploading it onto Tess’ machine. Half an hour, a machine switch, and a call to Geoff later, the voice is finally ready to go. “All right, Tess, you have it, you can say anything you want now,” Ann says. “What are your first words going to be?” “This is one small step … ,”

Jason says in his best Neil Armstrong impression. “Don’t mess with Texas,” Geoff suggests over the phone. Ann looks at Tess. It’s late afternoon, and she’s tired. “Once you’re organized, of course,” Ann says. “We’ll wait until you’re organized.” Earlier in the day, Ann was nervous. What if she doesn’t like the voice? Is the whole thing too much pressure? Tess, less so. “She said

email: “Hello! We are just wiping tears away from our eyes after listening to your TED talk.” Both were stunned when Rupal responded. (“I couldn’t believe I was talking to the Rupal Patel,” Ann says.) They soon became VocalID Trailblazers. A year later, Rupal walks into their Texas home. She’s just flown in from the Bay Area, where she spent yet another day pitching investors on VocalID. She leans out of her chair and smiles at Tess: “Are you ready for this?” With Ann beaming by her side, Tess nods. Rupal hits play. “My name is Tess.” She plays the second one. It’s quicker than the first, and more youthful. It’s a monumental shift from Tess’ current voice, which, when Rupal plays it soon after, sounds cartoony in comparison. “They sound like girls,” Ann says. “They sound like Tess.” Tess puts her head down and smiles. Rupal plays them again.

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‘Whatever’ yesterday and laughed. I think she’s just annoying me on purpose,” Ann said in a text. Geoff is still on the phone; Rupal, still at Tess’ side. Everyone waits, and Tess lowers her head. Minutes pass. To break the suspense, Rupal gives Tess a T-shirt that features all the Indiegogo donors’ names incorporated into the VocalID logo. It doesn’t work. “She’s 12,” Jason says with a laugh. “You can’t make her talk, and you can’t make her shut up either.” Eventually Tess goes into the other room and watches television. Later, after Rupal leaves, she speaks with her sister, alone. “People will say to me, ‘Why don’t you just make 1,000 voices? You have 10,000 voices in your bank, just flood the market,’” Rupal says that night. “Tess is not one of 1,000 people. The fact that she can’t control so many other things, but she made breath to make sound, and we took that sound to make her voice ... Is it important for her to just pick a voice from a thousand? It may not be important for her right now. But for the 16-year-olds and 17-year-olds we’re making voices for, they say, ‘I don’t want to pick from a library. I’m not a library. I’m a human.’”

Every day, Rupal

has the same routine. Wake up at 6:30 a.m., get her kids ready for school, head down the road into the office. Walk past the Italian restaurant on the first floor and up to the third floor, where VocalID’s Belmont, Massachusetts, headquarters shares a kitchen, conference room, and restroom with a marketing team, a sports psychologist, and a forestry consultant. She works all day, tucks her kids in—her husband is a professor at MIT; they’re both on the move all the time—and then begins her second shift. At 9

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p.m. she starts her round of West Coast calls, which last until early morning. She falls asleep at 2. She’s operated on four and a half hours of sleep for the past 18 months. “This is all I’ve been doing, thinking, breathing,” she says. “It’s not super healthy working until 2 every day and then getting back up at 6:30 or 7 a.m.; it’s driven by adrenaline and driven by passion and driven by drivenness. But there’s a cost to it.” That cost is missing Christmas cookie exchanges, or discovering more white hairs, or finding nannies to watch her two children when she needs to go to dinners and her husband is out of town. The cost is flying across the country and meeting with investors who just don’t get what we’re

A shriek slips out of John, and Linda leans over to whisper into his ear: “That sounds like you.” trying to do—and then flying back to Boston and wondering if she’s going to land her next grant. It’s exhausting. Her tiny office is nearly unadorned, save for a Tupperware of candy and an innovation award from South by Southwest. There’s a financial cost, too. Her own net worth is in the company, and her seven employees won’t work below market rate forever. The biggest cost, though, is time. Every day the company doesn’t lock down investors is

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another day that a competitor could join the market. So she needs to adapt. The first step: Automate more. After Tess got her voice, Ann called Rupal. The voice, she said, it wasn’t quite Tess. Tess is stronger than that, Ann said, so they sent Rupal new audio samples and started the process again. By the end of 2016 this extra work might not be necessary. Recipients will be able to adjust their voices using an online portal. Want more volume? You got it. More bass? Turn the knob to the right. Part of this is for the customer—automatic, at-will adjustment gives the recipient the exact sound they want—but much of it is a matter of necessity. VocalID has orders for 76 voices in 2016, up from 2015’s trailblazing seven. The goal for this year is to drop that manual manipulation time from 15 hours to under eight. By 2018, with the addition of the online portal, Rupal hopes to shrink that number to below one. Because even if that time drops to three hours—less than one-tenth of what it took in 2014—the business might not be scalable. While VocalID started as an altruistic idea, the science and the technology behind it aren’t cheap—the voices cost $1,250, plus an annual upkeep fee. Those voices, though, aren’t the company’s end goal. Imagine you’re on the subway, but you’re supposed to be on a conference call. What if, instead of being late, you could send a text that was read over the call in your own voice? Or, using that same line of thinking, what if every email you received could be read to you in the sender’s voice? Those applications, Rupal believes, are the future of VocalID. If she can lower the production costs, VocalID can enter those markets, making voices free for the Tesses of the world. For every money-saving portal,

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though, comes another pile of questions. For Tess, a 12-yearold entering puberty, that voice may change another two or three times. Does that require a new donor? That probably won’t work; it would sound too different. Would the original donor be willing to redonate? Maybe, but is that an imposition the company is willing to bank on? And then there are the Johns of the world, who come with their own questions. Can you accurately recreate someone’s voice from audio and video recordings? Can you restore the organ of one’s soul?

On December 14,

2015, three days shy of the eighth anniversary of his ALS diagnosis, John and Linda load into their van and start the 120-mile drive from their Maine home to VocalID’s offices. They don’t talk much. John prepares himself for disappointment. In the small conference room, John, Linda, Rupal, and Geoff all cram in with a news crew from Maine and prepare to hear three voices. Linda stands behind John, draping her arm over the back of his chair and leaning over his left shoulder. Geoff hits play. “Can we stop at Starbucks to refuel?” Rupal smiles and then sees John and Linda’s blank faces. She looks to the floor and fiddles with her fingers. Geoff plays the second voice. “Can we stop at Starbucks to refuel?” Linda smiles; John nods politely. Geoff plays the final voice. “Can we stop at Starbucks to refuel?” Halfway through the sentence, Linda’s eyes go wide, and John raises his head. They both turn and smile at Rupal. “That’s the one,” Linda says, nodding her head. “That’s really close.” She rubs John’s shoulders

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Long Island SHOPAHOLICS BREAK TIME

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shell out Pick up beach essentials like boards and totes from Pilgrim Surf + Supply.

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Cradle of Aviation Museum Climb inside cockpits or stand back and marvel at more than 75 aircraft at this tribute to Long Island’s aerospace heritage. Long Island Museum This nine-acre complex in Stony Brook owns one of the nation’s finest collections of horse-drawn vehicles. Old Westbury Gardens Stroll through the Gatsbyesque former home of financier John S. Phipps, through October 31.

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Set in Old Bethpage Village Restoration, surrounded by woods, farmlands, and fields, this year’s Tough Mudder (July 23) will be anything but a walk in the park. Among the teams planning to plunge into icy trenches, scale 16-foot walls, and trudge through waist-deep mud pits: a team of doctors, patients, and staff from North Shore Hematology Oncology Associates. NSHOA is raising money for its foundation, Advocates for HOPE, which helps cancer patients with non-medical expenses. “Last year, our goal was simple: Start and finish as a team,” says Dr. Jeff Vacirca, CEO and clinical oncologist. “We all finished— dirty, bruised, and banged up, but unbelievably happy.” How to take a break from the beach (if you must)

SURFING Managed by pro big-wave surfing brothers Cliff and Will Skudin, Skudin Surf offers camps, group classes, and private lessons for adults and children.

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SPECIAL ADVERTISING SECTION

Gorgeous Lake Tahoe offers plenty in the way of recreation and dining. We’re talking stand-up paddleboarding (top) and the lakeside Riva Grill (bottom).

This alpine paradise is straight off a postcard: brilliant blue skies and wispy clouds reflecting off an even bluer lake, all flanked by the magnificent Sierra Nevada Mountains. Lake Tahoe is greater than the sum of its picturesque parts, though. Want proof?

SIP

After a day spent adventuring in, on, or around the lake, stop by Cold Water Brewery & Grill to unwind and connect with locals. On any given day, eight hand-crafted, brewed-on-site beers are on tap to wash down the pub’s Californiastyle comfort food. Fancy a particular brew? Fill a growler to go.

SAVOR

Riva Grill, named in honor of the spectacular wooden boats of a

bygone era (only about 20 Rivas are built to order each year), has an expansive waterfront deck for soaking up the sun’s rays. Or sit inside near the floor-to-ceiling windows to take in the views. Either way, we recommend the chicken and waffles for breakfast and the lunch menu’s seafood special.

SEE

The best way to experience Lake Tahoe? Rent a stand-up paddle-

board from South Tahoe Standup Paddle. The glassy water makes it easy for beginners to learn and for advanced paddlers to perfect their strokes.

STAY

The Lake Tahoe Resort Hotel is ideally situated amid the action in South Lake Tahoe: Out the front doors, the Heavenly Gondola offers unmatched views of the lake and surrounding area; out back, Desolation Wilderness, a federally protected area, and the Tahoe Rim Trail await; and right next door, Heavenly Village beckons with shops, restaurants, a movie theater, and an ice-skating rink. After a day of play, enjoy a nightly happy hour at the resort and then bed down in a cozy two-room suite.

PHOTOGRAPHY BY MARIUSZBLACH/ISTOCK AND SHANEGROSS/ISTOCK; PHOTOGRAPHY COURTESY OF RIVA GRILL

LAKE TAHOE

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Best Days Happen Here.

Hotel Opening Fall 2016!

FROM BAY TO PLAY IN 43 MINUTES.

ROHNERT PARK @ 101 EXIT 484 288 Golf Course Drive West | Rohnert Park, CA P 707.588.7100

stations 1 JOB casino.indd #: GRT-123579

JOB TITLE: Hotel Tease

3/21/16 4:07 PM

SPIRIT OF CALIFORNIA

SPECIAL ADVERTISING SECTION

Rendering of Chumash Casino Resort’s rooftop pool deck, opening this month

HOPE FAMILY WINES

Hard Rock Cafe Hollywood

L.A. & SANTA BARBARA

Approaching LAX at night, the glow from the big-city lights can be seen far out into the desert, growing brighter and denser upon landing. On the ground, the City of Angels shines just as bright thanks to world-class dining, entertainment, and—if you’re lucky—random celebrity sightings.

SIP/SAVOR

As part of this month’s World Burger Tour, Hard Rock locations across the globe are showcasing Local Legendary Burgers that highlight the distinct flavors of their cities. At the Hard Rock Cafe on Hollywood Boulevard, chefs are topping patties with lettuce, tomato, roasted shallots, and melted brie, and slathering the buns with tarragon aioli. A pile of white-truffle garlic fries come on the side. To cool things off, order a Crisp Sipper (gin, cucumber syrup, raspberry, lemon, and orange); a MelonPalooza (Midori, coconut rum, Hard Rock’s sour mix, pineapple, and strawberry); or a black cherry melonade mocktail (black cherry and cucumber syrups, and ginger beer). The World Burger Tour menu is available through June.

DO/STAY

Fresh from a yearlong renovation project, Chumash Casino Resort in Santa Ynez is proudly debuting its updated look and expanded footprint. On the new gaming floor, 2,300 slot machines await the next lucky spinner; the High Limit Room has tripled in size, boasting 125 slot machines and four blackjack tables; and a 3,200-square-foot poker room is ready to deal. A brand new hotel tower increased accommodations three-fold with the addition of 218 rooms, and a rooftop pool deck on the expanded portion of the casino is the perfect spot to gaze at the mountains. When it comes to dining, there’s no shortage of choices: The Willows and The Buffet have been reimagined, Chumash Café has been remodeled, and a food court offers four casual options.

PHOTOGRAPHY COURTESY OF CHUMASH CASINO RESORT, HARD ROCK CAFE, AND HOPE FAMILY WINES

Nearly 40 years ago, the Hope family began growing grapevines along California’s Central Coast, first selling to fellow winemakers and then entering the winemaking business themselves. Today, Hope Family Wines in Paso Robles (about two hours north of Santa Barbara) produces five labels: Liberty School, Austin Hope, Candor, Troublemaker, and the family’s original label, Treana, which is marking its 20th anniversary this year. The Hope family invites oenophiles— and those new to wine—to celebrate with them in the recently renovated tasting cellar, designed as an extension of the family’s home. The tasting cellar is open Thursday through Monday.

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Anaheim Majestic Garden Hotel. Conveniently located just minutes from Pluto. The day starts a lot easier when you wake up in our spacious room just minutes from Disneyland® Resort. It gets Majestic with breakfast and a free Dream Machine Shuttle just down the hall. That’s the bright-eyed way to vacation with the family.

Special $169* Package for four includes breakfast

& free parking. Offer code FLY16.

844.227.8535 • MajesticGardenHotel.com *Restrictions and exclusions apply.

900 South Disneyland Drive, Anaheim, CA 92802

eenie, meanie, miney…whoa!

Steps from All Things Tahoe Smack dab in the middle of everything Lake Tahoe is an all-suite resort with doors that open to every adventure imaginable. Free breakfast, two-room suites, and a staff committed to helping you enjoy Tahoe like a local. Visit TahoeResortHotel.com for best rates & packages.

Ta h o e R e s o r t H o t e l . c o m

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800 988 9850

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2016 SA

FAIR TY

GO COU DIE N

Concerts included with Fair admission unless otherwise noted. Upgrade your experience with reserved seating or one of our available dinner packages.

Paid Show

Dinner Package

Floor Area Requires a Paid Ticket

Switchfoot

JUNE 3 JUNE 5 JUNE 8 JUNE 10 JUNE 12 JUNE 15 JUNE 16 JUNE 17

Lady Antebellum Rachel Platten Michael McDonald Espinoza Paz* 3 Doors Down

Roberto Tapia* Kenny Rogers

Final World Tour: The Gambler’s Last Deal featuring Linda Davis

Spirit West Coast

JUNE 23

featuring Newsboys, Hawk Nelson, We Are Messengers, I Am They & Citizen Way

The Jacksons

JUNE 24 JUNE 25

12th Annual Gospel Festival

featuring Shirley Caesar & San Diego Super Choir

Los Tigres Del Norte*

JUNE 26 JUNE 28 JUNE 30

Charlie Puth Brian Wilson presents Pet Sounds Celebrating the 5oth Anniversary

with special guests Al Jardine & Blondie Chaplin

Calibre 50*

JULY 3 JULY 4

Sebastian Maniscalco

Summering with Sebastian Tour

Concerts included with Fair admission. Reserved seating and Concert & Cocktail package available ( except where noted).

Los Lonely Boys

JUNE 9 JUNE 12 JUNE 15 JUNE 16 JUNE 21 JUNE 22 JUNE 25

MarchFourth!  John Mayall Felix Cavaliere’s Rascals Ozomatli The Bacon Brothers Who’s Bad

The Ultimate Michael Jackson Tribute Band

Johnny Lang

JUNE 28 JUNE 30

The Music of ABBA

with Arrival from Sweden

Steam Powered Giraffe

closed Mondays, except July 4, and Tuesdays June 7 & June 14

ORANGE COUNTY

Theme parks, urban oases, professional sports, and, yes, more miles of manicured beaches—all of this and much more can be found in the O.C.

SEE

Hop on (and off, and back on) the Laguna Beach Trolley as you cruise up and down the coastline from Dana Point to North Laguna. When you download the Visit Laguna Beach app, you can use the Trolley Tracker to trace its route and plan your day accordingly.

Feel the need for speed? Program the GPS for K1 Speed in Irvine, the state’s largest K1 facility. The twotrack center offers plenty of space to race behind the wheel of a highly advanced—and environmentally friendly—electric go-kart. Not near Irvine? K1 Speed has nine locations throughout California, with a 10th opening later this year in the East Bay region.

STAY

For those who like to relax and play as hard as they work, check out the Renaissance ClubSport Aliso Viejo

Laguna Beach Hotel. The resortstyle property boasts sizable guest rooms with cotton-rich linens, plush pillows, contemporary decor, and free Wi-Fi to keep you connected. To disconnect, visit R Spa or take advantage of complimentary access to ClubSport, a world-class sports club with a fitness floor, six group-exercise studios, an aquatic center, and even child care services. Game on! Let your imagination run wild inside the castle-themed Anaheim Majestic Garden Hotel. The hotel’s very own fairy tale, “Legend of the Lair” starring Princess Corinne, is woven into the walls, carpets, and artwork throughout the property. To add to the story line, a reallife Princess Corinne is known to join guests for breakfast and story time. The dust just settled on a $6 million renovation, and next up on the hotel’s plate is the addition of a shabu-shabu restaurant.

PHOTOGRAPHY COURTESY OF VISIT LAGUNA BEACH

Matt Nathanson, Phillip Phillips Eric Hutchinson

JUNE 19 JUNE 22

JULY 3

Laguna Beach Trolley

X Ambassadors

This is a partial listing • Visit website for additional artist announcements • Acts subject to change

*presented by MetroPCS • sponsored by Cerveza Tecate, O'Reilly Auto Parts Hoy San Diego, Univision, La Nueva 106.5 & Más Variedad 102.9.

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ESCAPE FROM THE ORDINARY. Don’t let your travel get in the way of your fitness routine. Experience true luxury and hospitality at Renaissance ClubSport, the ideal blend of a full-service hotel and worldclass sports club. • • • • • •

Luxurious accommodations Pools, gymnasium, and court sports Over 110 group fitness classes per week Day spa, childcare, and free Wi-Fi Fine dining with poolside service Minutes from stunning golf courses

FOR MORE INFORMATION VISIT RENCLUBSPORT.COM

RENAISSANCE CLUBSPORT ALISO VIEJO 50 Enterprise | Aliso Viejo, CA 92656 | (949) 478-0911 RENAISSANCE CLUBSPORT WALNUT CREEK 2805 Jones Road | Walnut Creek, CA 94597 | (925) 478-7319

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SPIRIT OF CALIFORNIA

SPECIAL ADVERTISING SECTION

Our favorite time to visit the San Diego County Fair? At dusk when the sky is awash with brilliant hues.

SIP

Perhaps no other city in the country has tapped into the craft brewery craze quite like San Diego: More than 110 independent beer makers call the city and its surrounding areas home. Stop by Saint Archer Brewing Company’s tasting room any day of the week to sample a few drafts. For a warm summer day, we like the hoppy American-style IPA with refreshing notes of lemon, tangerine, and orange.

SAN DIEGO

They say that happiness is calling in San Diego, which SAVOR should come as no surprise given its long stretches Hawaiian flavors have long crossed the Pacific Ocean, and now the of inviting beaches, 90-plus pristine golf courses, islands’ traditional raw fish salad and yearly festivities like the San Diego County Fair. known as poké may very well be

ENTER FOR A CHANCE TO WIN

A VACATION PACKAGE AT THE ALL-NEW CHUMASH CASINO RESORT AND TWO $250 GIFT CARDS ON SOUTHWEST AIRLINES® Recent renovations include more gaming space, new dining, a new spa, a new hotel tower, and a rooftop pool deck.

PACKAGE INCLUDES:

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Dinner for two at The Willows

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ENTER ONLINE AT FACEBOOK.COM/SOUTHWESTMAGAZINE OR SOUTHWESTMAG.COM/SWEEPSTAKES (only one entry per person) NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASES DO NOT INCREASE ODDS OF WINNING. VOID WHERE PROHIBITED. Open to legal residents of U.S, who are 21 years or older at time of entry. Retail value of all prizes: $1,600. Limit 1 entry per person. For complete details, odds and Official Rules, visit facebook.com/southwestmagazine. Sponsor: Pace Communications. Enter by 5/30/2016

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LEGOLAND Hotel

the next big food trend. Pokewan, which opens in Carlsbad later this month, will feature a build-yourown concept with eight different fish options and a variety of bases, sides, sauces, and toppings. And San Diego Poke Company, a longtime favorite at local farmers’ markets, will open its first brick-and-mortar shop this month in Mission Valley.

PHOTOGRAPHY BY STEVEZMINA1/ISTOCK (LEGOLAND); COURTESY OF HOTEL DEL CORONADO (FAIR)

SEE

Emmet, Wyldstyle, MetalBeard, and Benny team up again for another feature on the silver screen, this time in The LEGO® Movie™ 4D A New Adventure, shown exclusively at LEGOLAND parks like LEGOLAND® California Resort. After the movie, take a spin on the brand-new LEGO NINJAGO – The Ride, a cutting-edge, highly interactive experience inside the LEGO NINJAGO World. Worked up a sweat after a day at the park? Cool off at LEGOLAND Water Park and then recharge for the night at the LEGOLAND Hotel.

Don’t be late; no, don’t be late! For a very important date! The San Diego County Fair at Del Mar Fairgrounds, running June 3 through July 4, will celebrate Lewis Carroll’s Alice’s Adventures in Wonderland with a “Mad About the Fair” theme. This year’s festival will transform into a grand-scale tea party blending steampunk, cosplay, and literature.

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Fun!

Final Rounds BY DOUG PETERSON 1

7 8

9 36

11 12 13 18 22 24 25

26 27 28

29 30 31 35 37 39 40

Crossword Answers on page 107

Across 1 5 10 14 15 16 17 19

20 21 23 25 26 32 33

McGregor of the Star Wars prequels Bunch of bees Bursts, as a balloon Connect Four, e.g. Roots author Alex Eve’s garden Indicators of age in a tree trunk Hatcher of Desperate Housewives TV tycoon born in Mississippi “Put your pencils down!” $200 Monopoly properties: Abbr. Less furnished Backboard attachment ___-CIO Brewpub beverages

34 Burned rubber 36 Architect Frank

___ Wright

38 First word of 40 41 42 44 45

50 51 52

many titles Don’s ex-wife on Mad Men One of the Three Bears Pest on a pup Fleming who created James Bond Manhattan intersection named for an explorer Send with a click Barcelona bravo Tart pie filling

55 Icicle anchors 59 Currency of Greece 60 High-definition

storage medium

64 Shredded picnic

43 46 47 48

dish

65 Starburst flavor 66 “At Last” singer

___ James 67 Like a skyscraper 68 Annual cable sports awards 69 Wander widely

Down 1 2 3 4 5 6

Circular breakfast brand Distort Love, in Acapulco New Jersey’s largest city “Quiet, please!” “This means ___!”

49 52 53 54 56 57 58 61 62 63

When We Were Kings boxer Car from Avis or Hertz 1965 No. 1 hit for the Temptations Baseball’s all-time hits leader Poems of devotion Lima’s country Barbershop sound Stuff on a spool “I’m not impressed” MO city Shy member of the Seven Dwarfs Soothing ointment Insurance company with a spokesduck Instant replay technique Play the slots, say Fiber ___ cable Butterfly’s perch Unit of force Ivy League football stadium Golfer Ernie Barnum’s circus partner Earth Day prefix Thurman of Tinseltown Sculptor’s material Books used for swearing-in ceremonies Library visitor Take a breather Dance at a luau Russia’s ___ Mountains Marlon’s The Godfather role “¿Cómo ___usted?” Swindle Worker behind home plate Cowboy actor Rogers Ques. follow-up

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Sudoku

Warm-up

Easy

Medium

Hard

BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 107

For more brain-training games from Gareth Moore, visit brainedup.com.

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THE GOOD LIFE IS WAITING

Answers

MASTER PLANNED GOLF COURSE LIVING

Final Rounds E G G O

W A R P

B A L M

A F L A C

R E S T

H U L A

A M O R

N E W A R S K L O Y M A O L E U B R O A W L L

S W A R H A L E T H R I N H T R S B A E T B A L A L E S D T H E F L U M B U S M A I L A R B B L U R L E M O E S P Y

M P O Y E D G T E I M E S R E R L H O O S P B E T E A I C I R C O L E E A V A Y D I N E T S R O

P E R U

S N I P

P E T A L

D Y N E

E S T A

S C A M

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ENTER TO WIN

Enter to Win

Advertiser Directory

ucsd.edu

p. 2–3

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MARKETPLACE

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DESTINA

T ION

NEW MEXICO

PHOTOGRAPHY BY RIC FOLTZ/ISTOCK

It won’t take long for you to discover the captivating charm of America’s 47th state. Its landscape—dotted with mountains, sandstone outcroppings, and deep river gorges—is as diverse as its rich confluence of cultures. Whether you explore by bike, boat, ski, or foot, New Mexico just might leave you in a state of enchantment. By Christine Hayes

may 2016 southwest 111

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DESTINATION NEW MEXICO

SPECIAL ADVERTISING SECTION

Gabriel’s guac, made tableside

The City Different brims with vibrant cultures, outdoor adventures, and a renowned arts scene—both visual and performing. Whether you crave an authentic Southwestern meal or hope to take in a show, New Mexico’s capital city is ready to deliver.

SIP

Wine connoisseurs and newbies alike will savor a visit to Estrella Del Norte Vineyard, just north of down-

PHOTOGRAPHY COURTESY OF GABRIEL’S

SANTA FE

SAVOR

For a dinner that flawlessly blends the best of Old Mexico and the American Southwest, reserve a spot at the oft packed Gabriel’s, known for its tableside guacamole, handmade tortillas, and margaritas. And don’t overlook the authentic New Mexican surroundings: Take in the dining room’s intricate Spanish tiling, or enjoy your meal alfresco on Gabriel’s spacious garden patio.

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Work-life balance.

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DESTINATION NEW MEXICO

SPECIAL ADVERTISING SECTION

town. The winery offers tastings on its expansive, cottonwood-lined estate. Sample a variety of vino as you take in the breathtaking natural scenery, and then stop by the gift shop to find a few bottles to bring home for friends.

SEE

Travel back in time at El Rancho de las Golondrinas, Santa Fe’s living-history museum. During the 1700s, this area was the primary point of entry for Spaniards coming to the Rio Grande Valley. The village maintains its 18th-century aesthetic, providing tourists a look into Spanish heritage. Don’t miss

the horno baking classes every Thursday and Saturday, when you’ll learn how to cook in traditional outdoor ovens.

One of the best ways to see the area’s gorgeous vistas is atop two wheels. And don’t just take our word for it: Santa Fe’s diverse terrain and aweinspiring views helped it land a spot on USA Today’s list of America’s top mountain biking towns. There’s a bounty of trails—whether you’re an adventure biker looking for a bit of off-roading or a family seeking more relaxing routes. The Santa Fe Opera House is

one of the city’s top destinations for travelers of all ages. This open-air music hall’s dramatic, swooping roofline draws you in while the flawless acoustics wrap around you. In a typical opera house, when the overture begins the lighting dims. Out here, the sun slowly sets right around start time—on a clear night, it’s a spectacular sight to behold. Tip: Arrive early. Much like at sporting events, patrons love to tailgate before the show.

STAY

Indulge in a night of luxury at the Four Seasons Resort Rancho Encantado. Delectable dishes,

PHOTOGRAPHY COURTESY OF EL RANCHO DE LAS GOLONDRINAS

Dancers at El Rancho de las Golondrinas

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Outside Bike & Brew Festival

“This is where I want to be.” - Larry Burke, Editor-in-Chief, Outside Magazine

GREAT ADVENTURES, GREAT EVENTS Outside Bike & Brew Festival May 19 – 22, 2016 Biking bliss for pro and amateur riders, bike builders, beer and music lovers from around the country. Big Mountain Enduro May 21 – 22, 2016 World-class enduro racing for all mountain bikers on some of the most picturesque trails in the southern Rockies. 31st Annual Santa Fe Century May 22, 2016 Riders of all types cruise through dramatic scenery and history on 20, 50 and 100-mile rides. HIPICO Santa Fe Horse Shows Events from July 27 – Sept. 25 New Mexico’s premier venue for equestrian events and a shining star in the Southwest’s horse show circuit. Santa Fe Thunder Half Marathon Sept. 18, 2016 Beginning in the heart of historic Santa Fe, the course takes in spectacular mountain views then drops into the awe-inspiring Rio Grande Valley.

SantaFeNMTrue.com

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DESTINATION NEW MEXICO

SPECIAL ADVERTISING SECTION

LEFT: Santa Fe County is an ideal stepping off point for a cycling adventure thanks to a diverse and extensive system of trails.

sumptuous spa treatments, and a peaceful slumber await at this romantic getaway in the Sangre de Cristo foothills. The retreat features more than 60 rooms, as well as a fine-dining restaurant by James Beard Award semifinalist Andrew Cooper. Consult with one of the resort’s adventure guides to select outdoor activities that will get your heart pumping.

SHOP

Valerie Jean Fairchild is a trained goldsmith and designer with a remarkable aesthetic. She founded Fairchild & Co. in 1976 and today

her jewelry gallery is a Santa Fe destination focusing on beauty and excitement. Valerie still hand-draws her designs before creating her distinctive pieces, which are evoked by people, nature, ancient cultures, mythology, astrology, travel, and science. Whether something in the gallery catches your eye or you have a custom design in mind, Fairchild & Co.’s team of skilled goldsmiths bring together precious metals and gemstones to create a personal statement. At Santa Fe Goldworks, each of David Griego’s masterpieces is created in the heart of the city and is inspired by the area’s architecture and scenic landscapes. David handpicks the materials he uses in his jewelry—diamonds, turquoise, opals, and Mediterranean coral—to ensure he produces the very best. The shop’s trademark design, the River of Love, depicts a heartbeat and a beautiful mountain that contrasts with Santa Fe’s bright blue skies, but David loves creating timeless pieces customized to patrons’ tastes and needs, too.

PHOTOGRAPHY BY AMYGDALA_IMAGERY/ISTOCK (BIKING); COURTESY OF FAIRCHILD & CO. (JEWELRY)

BELOW: In a town packed with more than 250 galleries, don’t overlook this standout: Fairchild & Co.

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RUIDOSO

A small village nestled between the Capitan and Sierra Blanca mountains, Ruidoso is an ideal destination for a relaxing getaway. From skiing and hiking to wining and dining, there’s something for every traveler.

Horseback riding at Inn of the Mountain Gods is available through October.

SAVOR

Bring your appetite and a pair of cowboy boots to Flying J Ranch. Since 1982, owners James and Cindy Hobbs have been serving up a traditional chuckwagon supper and busting out Western tunes for guests who want to experience Ruidoso like the Old West cowboys did. Feast on barbecue, biscuits, and mashed potatoes, and then stick

The Event Horizon Collection

Photo: Wendy McEahern

by Valerie Fairchild Wearable Art in High Karat Golds, Palladium, Silver and Gemstones

FAIRCHILD & CO. EXCELLENCE IN FINE JEWELRY SINCE 1976

110 West San Francisco Street • Santa Fe, New Mexico 87501 • 505.984.1419 800.773.8123 • fairchildjewelry@aol.com • fairchildjewelry.com

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SPECIAL ADVERTISING SECTION

ABOVE: The exhilarating Apache Eagle ZipRider at Inn of the Mountain Gods reaches speeds of up to 55 mph. Don’t close your eyes, though. The views of Lake Mescalero and the surrounding area are breathtaking. RIGHT: Grab a saucer and sled down the dunes at White Sands National Monument.

around for the banjo-picking and world-champion yodeling of the Flying J Wranglers Western Music Show.

SEE

Midway between Ruidoso and Las Cruces, White Sands National Monument is an awe-inspiring piece of natural landscape. If you’re expecting typical desert scenery, think again. The dunes are made up of pristine white crystals that gleam from every direction. It’s the perfect place for a sunset stroll, and you can camp out nearby.

While you might think of Ski Apache strictly as a winter destination, it’s the place to be regardless of the season. Warmer months bring gondola rides, hiking treks, and mountain biking in the Sierra Blanca range. Don’t miss the

Apache Wind Rider ZipTour, the highest zip-line tour in the U.S., which offers a 360-degree aerial view of the Apache Bowl, an intermediate ski run on the west side of the mountain. If you come back in the winter, get geared up (Ski Apache’s rental shop is your source for skis, boards, boots, and poles) and play in fresh powder. First time on the slopes? The ski school’s instructors will have you parallel turning in no time.

STAY

As soon as you walk into the lobby at Inn of the Mountain Gods, just 4 miles from Ruidoso, you’re greeted with astonishing views of White Mountain. But the perks don’t stop there. A brand-new tap house, Las Vegas–style gaming, sophisticated restaurants, a jam-packed lineup of comedy shows and concerts, championship golf, and fishing excursions—it’s all here. When you’re ready to turn in for the evening, the inn’s luxuriously appointed rooms are just as impressive.

PHOTOGRAPHY BY LADISLAV PAVLIHA/ISTOCK (WHITE SANDS); COURTESY OF INN OF THE MOUNTAIN GODS (ZIP LINE)

DESTINATION NEW MEXICO

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Escape ordi nary

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DESTINATION NEW MEXICO

SPECIAL ADVERTISING SECTION

Sandia Peak Tramway

New Mexico’s largest city is always ready SIP some of the best rooftop views to entertain and satisfy. From the For in town, check out the trendy newly revitalized downtown area to the Apothecary Lounge atop the Hotel Central, a renovated 1926 hoshistoric Old Town district, you’ll discover Parq pital. Snuggle up with someone speendless examples of Hispanic culture cial on the double-size lounge chairs imbibe a Jazz Age cocktail. Or and even more natural beauty. and order a pitcher of mojitos or prickly pear margaritas to share.

SEE

If you enjoy aerial views, riding the Sandia Peak Tramway is a must. This ride runs from the northeast edge of Albuquerque to the Sandia

PHOTOGRAPHY COURTESY OF NEW MEXICO TOURISM & TRAVEL

ALBUQUERQUE

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Today, tomorrow, or next month, your cultural experience awaits you in New Mexico. bliea ivva cntae nqiceaernau smvao eamsibr onsdmu clforkoiol usadl rsoab pcisha

a New Mexico. (unscramble the words to reveal the message)

National Hispanic Cultural Center, Albuquerque, New Mexico â&#x20AC;˘ nhccnm.org Book travel with Hyatt Regency Downtown and use group code #26280.

H YAT T REGENCY ALBUQUERQUE

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SPECIAL ADVERTISING SECTION

Mountains, making it the third-longest single-span tram in the world. Deep canyons and rugged terrain pass beneath you for nearly 3 miles until you reach Sandia Peak itself in Cibola National Forest. Enjoy panoramic views of the Rio Grande Valley from your 10,378-foot perch.

Set aside a full day to explore the National Hispanic Cultural Center downtown. The 20-acre campus contains an education center, three theaters, an art museum, and an ever-growing list of community events—all of which promote the culture of the Spanish-speaking world. On any given weekend, the theaters could be showing a traditional Spanish dance troupe or a local play, catering to visitors of all ages.

STAY

Just two blocks from historic Old Town, Hotel Andaluz provides travelers with upscale rooms and a relaxing rooftop bar. Munch on

Spanish tapas as you take in the early 1900s architecture of one of the city’s top boutique hotels.

STAY

For delightful sights—and scents— book a room at Los Poblanos, a historic inn and organic farm located on 25 acres of lavender fields. Designed in 1932, the estate features 20 guest rooms and a restaurant serving delectable farm-to-table meals. Much of the menu is rooted in the produce grown on-site.

SHOP

Historic Old Town has been Albuquerque’s focal point since the city was founded in 1706. Former homes and government offices now house quirky art galleries, shops, and restaurants. As you explore, take note of the Pueblo-Spanish architecture: The flat-roofed buildings and adobe structures conjure up images of New Mexico’s early settlers. History buffs, don’t miss San Felipe de Neri Church, the city’s oldest building, constructed in 1793.

The National Hispanic Cultural Center presents artist panels, dance classes, film screenings, theatrical performances, and more.

PHOTOGRAPHY COURTESY OF NATIONAL HISPANIC CULTURAL CENTER

DESTINATION NEW MEXICO

60 E

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Escape ordi nary

Escape ENTER ordi nary

TO WIN

A GETAWAY TO NEW MEXICO FOR TWO TWO $250 SOUTHWEST AIRLINES® GIFT CARDS TWO-NIGHT HOTEL STAY at Inn of the Mountain Gods Resort & Casino DINNER FOR TWO at Wendell’s Steak and Seafood Restaurant & Lounge TWO ROUNDS OF GOLF at Inn of the Mountains Gods Championship Golf Course TWO RIDES ON THE APACHE EAGLE ZIPRIDER at Inn of the Mountains Gods TO ENTER, VISIT: FACEBOOK.COM/SOUTHWESTMAGAZINE -OR- SOUTHWESTMAG.COM/SWEEPSTAKES

(only one entry per person)

NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASES DO NOT INCREASE ODDS OF WINNING. VOID WHERE PROHIBITED. Open to legal residents of U.S, who are 21 years or older at time of entry. Retail value of all prizes: $1,600. Limit 1 entry per person. For complete details, odds and Official Rules, visit facebook.com/southwestmagazine. Sponsor: Pace Communications. Enter by 5/30/2016

River of Love ® exclusively at Santa Fe Goldworks

Made in Santa Fe, NM

on e P laza

60 East San Francisco St. | Suite 218 | Santa Fe, NM 87501 | 505.983.4562 | SantaFeGoldworks.com

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Products and Services

How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. Southwest. com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. Southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) Southwest.com/jet

WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. Southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online. Plus, earn Rapid Rewards Points. Southwest.com

TRAVELING TODAY? Mobile site and check-in: Book a trip, check in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.Southwest.com

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. Southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to surf the Web or enjoy one of our inflight entertainment options. (Fees may apply. Only available on WiFi-enabled aircraft. See page 130 for more information.)

WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM

ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. Southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. Southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. Southwest. com/corporatetravel

CAN I COME? Chimi the dog, Travel Buddy Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. Southwest.com/pets

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Spotlight

Southwest introduces Rapid Rewards Points donation. Southwest Airlines has always been a giving Company, and now we’re giving you the ability to join us in supporting those in need through Rapid Rewards Points donation. We’ve partnered with a carefully selected, diverse group of organizations for which travel plays a vital role in the fulfilment of their missions. Rapid Rewards Members can now donate Rapid Rewards Points to support nine qualified charities: All Hands Volunteers, American Red Cross, Dream Foundation, Honor Flight Network, Make-A-Wish, Ronald McDonald House Charities, Student Conservation Association, Team Rubicon, and The Mission Continues. Launched in December 2015, this exciting addition to our Frequent Flyer program allows our Customers to impact the lives of those in need by helping

HELPING HAND

Rapid Rewards Points can now be donated to nine charities, including Honor Flight Network.

PHOTOGRAPHY BY RICH MATTHEWS

Pay It Forward

these charities offset travel costs and enabling them to do more of what they do best. Team Rubicon has already benefited from our Customers’ generosity: “Rapid Rewards Points donation gives us, as a disaster partner, the ability to dispatch emergency response teams when and where they’re needed most, like in Texas with the recent devastating tornadoes,” says Dennis Clancey, Team Rubicon’s deputy director of response. In addition to Rapid Rewards Points donation, Southwest is proud to have Community Giving Boards, which empower local Employees in every city we serve to grant roundtrip travel to various 501(c)(3) nonprofits that support causes affecting their communities. With a range of focus among our charitable partners, Southwest embraces diverse interests—because if it matters to you, it matters to us. For more information about Rapid Rewards Points donation, please visit Southwest.com/donate. —Thais Hanson

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Flight Service

Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Inflight Entertainment

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than Wifi Entertainment 2 poundsInflight may be used in AIRPLANE Inflight Entertainment mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed Wifi in clothing or a seatback pocket. Devices andWifiaccessories may not block Movies access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and Movies landing. It is recommended that laptops be placed in a case when stowed Messaging Movies under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use Messaging headphones for all audio and video. Siempre puedes usar dispositivos elecInflight Entertainment trónicos portátiles y pequeños (PEDs) Messaging TV tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras TV en modo AVIÓN en los vuelos domésticos, excepto si un

Movies

Messaging

Laptop Computers

Wifi

Inflight Entertainment

NFL Redzone

Smart Phones

Movies

Audio Players Reproductores Two-Way Radios de audio

Pacemakers

Tablets or Smartphones Tablets orPacemakers E-readers E-readers (in (in AIRPLANE AIRPLANE mode) mode) Tabletas o lectoTeléfonos Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN) Flight Service

Tablets or E-readers

Satellite Radio Radio por satélite

Hearing Aids Radios Two-Way

Smart Phones

Electronic Cigarettes and

DVD/CD Players Reproductores de DVD/CD

Smoking Devices Video Camcorders Videocámaras

Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices

Hearing Aids Laptop Computers

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

GPS Receivers GPS

Laptop Computers Laptop Computers Computadoras Permitted Flight Service portátiles Laptop Computers

Remote-Controlled Toys

Always Permitted

NFL Redzone

Flight Service

Smart Phones Always Permitted

Hand-Held Never Permitted Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles

Pacemakers

Television or AM/FM Radio Receivers

Two-Way Radios

Always Permitted Pueden usarse en todo momento dentro del avión Permitted Inflight Entertainment

Wifi

Never Permitted Flight Service

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos Inflight Entertainment de estimulación electrónica de los nerWifi Permitted viosMessaging y otros aparatos médicos implan-Tablets or E-readers Pacemakers Smart Phones Pacemakers Pacemakers Two-Way Radios tados también son permitidos. Marcapasos

Permitted

Always Permitted

Smart Phones

por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden Always Permitted Permitted en un estuche debajo del Never asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en Never Permitted aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares Pacemakers Two-Way Radios Never Permitted para cualquier sonido o video.

Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la Permitted Service Flight ropa o en un bolsillo en el respaldo Flight Service del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras Permitted Always Permitted o más deben de ser guardados debajo del asiento o en los compartimentos Smart Phones Permitted Always Permitted superiores mientras el avión avanza

Remote-Controlled Toys

Television or AM/FM Radio Receivers

NFL Redzone

Flight Service

Movies

Inflight Entertainment

Hearing Aids

Wifi

t Laptop Computers

Flight Service

Electronic Cigarettes and

Laptop Computers

Movies

Smart Phones

Permitted

Always Permitted

NoiseCanceling Headphones Auriculares que aislan el ruido

Never Permitted

Sometimes Permitted Pueden usarse en ocasiones dentro del avión

NFL Redzone

Never Permitted

Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos

Permitted

Smart Phones

Smoking Devices Laptop Computers TV Tablets or E-readers Hearing Aids We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or Permitted Always Permitted record Southwest Airlines Customers or Employees? Movies Let them knowFlight first! The use of cameras and mobile Tablets or E-readers Messaging Service devices is permitted onboard to capture personal Remote-Controlled Toys events but can never interfere with the safety of a flight and should always respect others’ privacy.

Messaging

Electric Shavers Rasuradoras eléctricas Flight Service

Hearing AidsRadios Hearing Aids Two-Way Auxiliares auditivos

Flight Service

Wifi

Movies

Tablets or E-readers

Always Permitted

Television or AM/FM Radio Receivers

Pacemakers

Messaging

Pacemakers

Two-Way Radios

Remote-Controlled Toys Electronic and Entendemos queCigarettes es posible que desees documentar Smoking Devices tu viaje en Southwest Airlines. ¿Quieres fotografiar Never Permitted y / o grabar Clientes o Empleados de Southwest Smart Phones Pacemakers Airlines? ¡Hazles saber primero! El uso de cámaras y Two-Way Radios Hearing Aids Electronic Cigarettes and Devices para capturar dispositivos móviles se permiteSmoking a bordo eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la Toys Television or AM/FM Radio Receivers privacidadRemote-Controlled de los demás. Two-Way Radios

Tablets or E-readers

Remote-Controlled Toys

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Remote-Controlled Toys

Never Permitted Nunca pueden usarse dentro del avión Always TV Permitted

Never Laptop Permitted Computers

Television or AM/FM Radio Receivers

Never Permitted

Always Permitted

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca Tablets son orpermitidos los Messaging E-readers NFL Redzone dispositivos con capacidad para transTV NFL Redzone Smart Phones Pacemakers mitir datos, excepto que se especifique Pacemakers Two-Way Radios lo contrario.

Hearing Aids

Laptop Computers

Tablets or Electronic E-readers Cigarettes and Smoking Devices

Hearing Aids

Electronic Cigarettes and Radio Receivers Television or AM/FM Smoking Devices

Hearing Aids

Two-Way Radios

Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies)

NFL Redzone Electronic Cigarettes and Smoking Devices

Laptop Computers

Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y Remote-Controlled Toys dispositivos para fumar

Television or AM/FM Radio Receivers Televisión o radios de AM/ FM

RemoteControlled Toys Juguetes de control remoto

Television or AM/FM Radio Receivers

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido. PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

MAY 2016 SOUTHWEST

127

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

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Remote-Controlled Toys

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Heart of the Community

LABORS OF LOVE

Since 2013, Southwest has supported 18 Heart of the Community projects.

Bringing New Life to Public Spaces

Congratulations to our 2016 Heart of the Community grant recipients “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.” —Margaret Mead At Southwest Airlines, our Heart is central to everything we do, including connecting people to the places they love. Our Heart of the Community grant program enables people to feel a sense of ownership in their communities by contributing to the shared vision of a public space—a critical element of creating successful, resilient cities. Each year, Southwest accepts grant applications from nonprofit organizations tasked with the oversight, programming, and management of public spaces. This year, our grant process generated 90 applications—a 137 percent increase from 2015! This is a true testament to both the growing demand for and the power of community-led efforts

that create positive, lasting change. The 2016 Heart of the Community recipients are Atlanta: Woodruff Park; Philadelphia: City Hall Courtyard; Los Angeles: Pershing Square; Indianapolis: City Market and Monument Circle; and Minneapolis: 5 to 10 on Hennepin. Upon receiving the grant, recipients get right to work involving residents in the brainstorming and planning process of reimagining their public space. The grant also provides technical assistance and expertise from Project for Public Spaces, our national nonprofit partner, in order to bring new life to these destinations. PPS offers an effective programming platform for activating the space, insight for setting a clear vision, and advice on incorporating physical amenities such as outdoor reading rooms, activity carts, and information kiosks. We are so proud to support the efforts of our 2016 grantees. —Laura Hoagland, Senior Specialist Community Outreach Southwest Airlines In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. To date, the program has supported 13 innovative and transformative projects. To learn more, visit pps. org/Heart-of-the-Community.

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International Travel & Beverages

Customs & Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

Liquor $5

Customs Declaration

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Cheers!

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

• • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin

Beer $5 • Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Summer Shandy • Fat Tire®

• • • •

Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka Sauza® Gold Tequila

Wine $5 • Hacienda Chardonnay • Carmenet Cabernet Sauvignon

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Complimentary Beverages • • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix Tomato Juice

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee • Community® decaf instant coffee • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

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Inflight Entertainment Portal

Getting Connected: iOS To connect to our entertainment portal using your iOS device*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Safari icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*Instructions shown on an iPhone® 6. Your iOS device may vary slightly.

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Getting Connected: Android

â&#x201E;˘

To connect to our entertainment portal using your Android device**, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Internet icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

**Instructions shown on Samsung Galaxy SÂŽ 6. Your Android device may vary slightly.

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Inflight Entertainment Portal

Getting Connected: Laptops To connect to our entertainment portal using your Mac or PC laptop*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi MAC

1. Click the WiFi icon.

MAC

2. Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options. MAC

3. Open your preferred Web browser. MAC & PC

MAC & PC

4. Our entertainment portal should load automatically. If not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft

only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. 5. Select your entertainment option and enjoy.

*The appearance of content on your laptop may vary slightly.

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When it comes to booking business travel, we’ve got you covered. With low fares and no change fees*, you can rest assured that you won’t be spending every pretty penny you’re about to make. Visit southwest.com/corporatetravel for more information.

*Fare difference may apply.

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Rapid Rewards

Rapid Rewards.®

The name says it all. What makes Rapid Rewards so great? With unlimited reward seats and no blackout dates, you can use your points to fly any day of the year, and if a seat’s available, it’s yours. Plus, your points won’t expire.* When you reach tier status, you’ll enjoy the same great benefits of Rapid Rewards, along with a whole lot more!

A-List tier benefits

A-List Gary Kelly 378076624

A-List Preferred Gary Kelly 378076624

Companion Pass Gary Kelly 378076624

• Priority boarding • Fly By® priority check-in and security lane access** • 25% point-earning bonus

A-List Preferred tier benefits All the benefits of A-List, plus: • 100% point-earning bonus • Free Inflight WiFi (available only on WiFi-enabled aircraft)

Companion Pass Earn Companion Pass and you can choose one person to fly free*** with you for an entire year! ***Does not include taxes and fees from $5.60 one-way.

Enroll now

Earn even faster with the Rapid Rewards Credit Card. Premier Card Exclusive Benefits: • Earn 2 points per $1 spent on Southwest Airlines® and Rapid Rewards® Hotel and Car Rental Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn bonus points after your Cardmember Anniversary. • Redeem points for international flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit Southwest.com/inflight to learn more. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Accounts subject to credit approval. Restrictions and limitations apply. Offer subject to change. See Southwest.com/inflight for pricing and rewards details. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. **For a complete list of available Fly By locations, visit Southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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Earn faster with our Partners. From dining to driving, making purchases with our Partners gives you even more ways to earn points doing things you normally do. How easy is that?

Hotels Paint the town red, then turn in at your favorite hotel. Book on Southwest.com® with Rapid Rewards® Partners and receive up to 750 points per qualifying stay.^ Visit Southwest.com/hotels to book now.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

Rental Cars

Shop & Dine

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.^

From haute couture to haute cuisine, you can earn Rapid Rewards Points with every dollar you spend. Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com. Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Visit Southwest.com/car-rentals to book now.

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more.

Rapid Rewa Re rds Shopping®

To view a full list of Partners, visit Southwest.com/partners. To learn how to earn more points with our current promotions, visit Southwest.com/promotions.

™

Earn up to 22 points per $1 spent on tickets to your favorite sports, concert, and theater events. Visit scorebig.com/southwest to get started. Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club – plus 3 complimentary bottles. Learn more at laithwaiteswine.com/southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest.com/pointscenter to get started.

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Terminal Maps

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Houston (HOU)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and C

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

From Nassau and Oranjestad: Concourse C

From Cancún, Montego Bay, Punta Cana, and San José: Concourse E

TICKET COUNTERS

INTERNATIONAL ARRIVALS

RECHECK LOCATION

From other destinations: Concourse F

Concourse F

From Montego Bay: Airside 1 or 4 Concourse A

Concourse A

West Concourse

Concourse A, lower level

Main Terminal

Main Terminal, lower level

From other destinations: Concourse A, B, or C For arrivals from Cancún, Montego Bay, Punta Cana, and San José: Concourse E

From other destinations: Airside 2

For arrivals from Montego Bay: Airsides 1 and 4

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfieldâ&#x20AC;&#x201C;Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

William P. Hobby Airport (HOU) Lower Level

Main Terminal

Upper Level

West Concourse Lower Level

Lower Level

Upper Level

Main Terminal Central Concourse

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5 Level 6

Level 6

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5

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Route Map

Where We Fly PACIFIC TIME

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DAYTON

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH*

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

NEW ORLEANS

CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚ CANC ÚN PUERTO VALLARTA

You’re on Your Way

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule. * Service to Long Beach begins June 5, 2016.

MEXICO CITY BELIZE CITY

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND AKRON/ CANTON

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE ORLANDO

Southwest proudly serves more than 90 destinations. Book your next trip on Southwest.com.

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

MONTEGO BAY

BELIZE CITY

ARUBA

LIBERIA

SAN JOSÉ

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One Question

Shay Mitchell, Iâ&#x20AC;&#x2122;ve never been afraid of change. I graduated from high school when I was 17 and almost immediately afterward moved overseas to do some modeling. I lived in Bangkok for a few months and then went to Hong Kong. It was completely different from my West Vancouver, British Columbia, upbringing, but it helped me become more adaptable. When I came back to Canada,

I decided to give Toronto a try. I took a job as a cocktail waitress to pay the bills, which was perfect because it allowed me to have my days open for auditions. It was during that time that I was cast for the pilot of Prett y Little Liars. Shay made her film debut in Motherâ&#x20AC;&#x2122;s Day, which premiered April 29.

PHOTOGRAPHY COURTESY OF HUDSON TAYLOR

what do you consider the key to your success?

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C60 Trident Pro 600

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PACK more magic A m e r i c a n To u r i s t e r. c o m / D i s n e y As t o Disney ar t wor k/ pr oper t ies: ©Disney A s to Disney/ Pixar pr oper t ies/ ar t wor k: ©Disney/ Pixar

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THESE DOCTORS ARE AMONG

THE TOP

DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

LOS ANGELES PLASTIC SURGERY Mark A. Anton, MD Face, Breast & Body Surgery 361 Hospital Road Newport Beach, CA 949-722-1967 AntonAesthetics.com Castle Connolly – Top Doctors

DALLAS INFERTILITY AND IN VITRO FERTILIZATION Alfred J. Rodriguez, MD 6130 West Parker Road Plano, TX 972-981-7800 TexasIVF.com D Magazine – Top Doctors Issue

All MDs and DOs are Board Certified

FACIAL PLASTIC SURGERY Benjamin Bassichis, MD 14755 Preston Road Dallas, TX 972-774-1777 AdvancedFacialPlastic.com D Magazine – Top Doctors Issue

NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

SAN DIEGO Dr. Mark A. Anton Plastic Surgery

TheBestDocs.com Promotion

HAIR TRANSPLANTATION Richard Chaffoo, MD 9850 Genesee Avenue La Jolla, CA 866-830-7550 DrChaffoo.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE BEST

EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in KAMRA for close vision, LASIK, laser cataract surgery and lens implantation. All doctors are board certified by the American Board of Ophthalmology.

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

FT. LAUDERDALE Raymond P. Gailitis, MD 5800 Colonial Drive Margate, FL 954-969-0090 BestVision.com Trusted LASIK Surgeons Directory

PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue

RALEIGH-DURHAM Dean Dornic, MD 3701 NW Cary Parkway Cary, NC 919-467-9955 VisionAuthorities.com Castle Connolly – Top Doctors

KANSAS CITY Daniel S. Durrie, MD 5520 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Castle Connolly – Top Doctors

ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

Dr. Jeffrey C. Hong Pasadena, CA

TheBestDocs.com Promotion

WASHINGTON, DC Jonathan D. Solomon, MD 14999 Health Center Dr., Bowie, MD 877-750-6474 SolomonEyeAssociates.com Super Doctors – Washington, DC

THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

LOS ANGELES Luis H. Macias, MD 4644 Lincoln Boulevard Marina del Rey, CA 877-438-2049 MarinaPlasticSurgery.com Super Doctors – Southern California

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

TUCSON / PHOENIX Dr. Stephen J. Ronan Blackhawk, CA

TheBestDocs.com Promotion

Gwen Maxwell, MD 2490 E. River Road Tucson, AZ 520-751-1225 MaxwellSurgery.com Arizona Foothills Magazine – Tucson’s Best Plastic Surgeon

Anaheim / Los Angeles

RESTAURANT OF THE MONTH

Tampa, FL - DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. www.donatellotampa.com Guido learned his trade at Savoy Hotel in London and Hotel des Bergues in Geneve, two of the top restaurants in Europe, and with the acquired experience he then opened restaurants in London and Venice. In 1984 he opened Donatello, in Tampa. Take a tour of a traditional Italian restaurant and step inside Donatello: stucco arches, tapestries, gold-leaf ceiling tiles, bouquets of roses on every table, everything contributes to create a feeling of warmth and romance. The Italian staff, donning fine tuxedos and enticing Italian accents, welcome you into the rose colored atmosphere and the rich aromas of pastas, seafood and more. You’ll be welcomed and catered to from the first sip of wine to the exquisite culinary creations, right down to the roses you’ll receive at the end of your experience. Donatello’s motto is “quality and tradition” you’ll see for yourself that hospitality in Italy has ancient roots.

ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence, 2001-2014. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat

Ft. Lauderdale/Boca Raton, FL

Chicago / Downtown Italian Village Restaurants Visit Italy right in Chicago

CASA D’ANGELO Boca Raton: 171 E. Palmetto Park Rd.-561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,

THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steakhouse and Seafood Restaurant VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 In 1984, Chris Christini created his privately-owned restaurant, Christini’s Ristorante Italiano. More than three decades later, Christini’s remains one of the best restaurants in Orlando, Florida. Christini’s impeccable reputation has set a precedent for service, quality, and professionalism, making it the most awarded Italian restaurant in Orlando. "A treasure among restaurants"–Zagat review, 2015. Best of the Best Five Star Diamond Award–DiRona, 2015. Mr. Christini was presented the 2015 Restaurateur of the Year Hall of Fame award by the Florida Restaurant and Lodging Association. www.christinis.com

1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com

Las Vegas, NV FERRARO’S RESTAURANT-WINE BAR 4480 Paradise Rd. (Across from Hard Rock Hotel) 702.364.5300 Italian family-owned and operated for over 25 years. 1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-ofthe-art sound system. www.ferraroslasvegas.com

Los Angeles/Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

www.bestofthebestitalian.com Info 1-800-448-7544

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