February 2020 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE SOUTHWESTMAG.COM

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Canine noses have 300 million olfactory receptor cells. And when it comes to detecting cancer early, they could be key. Just ask Stephanie Herfel and her husky.

6 Southwest February 2020

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54 Seeing Sam’s World

How traveling through the American West, with pit stops at the Denver Art Museum and Arches National Park, helped me grow closer to my oldest son. PHOTOGRAPHY BY KEVIN J. MIYAZAKI

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CONTENTS February 2020

36 In Every Issue 79 Fun! 83 The Southwest Guide 96 One Question

29 Drop your bags in L.A., try a pizza-like Turkish dish, and sip a sunset-inspired cocktail in Denver.

Work

THE D CTOR WILL SMELL YOU NOW HOW THE CANINE NOSE COULD BECOME A PATIENT’S NEW BEST FRIEND

FEBRUARY 2020

sapien

SOUTHWESTMAG.COM

35 Cop to shopping at work, learn why working less means more gets done, and see how sports can bring us together.

SOUTHWEST THE MAGAZINE

Gary’s Greeting Saludos de Gary The A-List Spotlight Community Outreach 24 Our People

14 16 18 20 22

Play

FEBRUARY 2020

our cover / Photography by Kevin J. Miyazaki

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PHOTOGRAPHY BY NICK CABRERA (DRINK); PHOTOGRAPHY COURTESY OF HOTEL FIGUEROA, DAILY HARVEST (FOOD), NBA PHOTOS (CATHY ENGELBERT)

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February 2020 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Catherine Downes Melissa Flandreau Alex Macon associate editor Mary Layne Strieber designers Mariela Garcia Christine Smith Maria Williams editorial intern Lawrence Smelser contributors Nick Cabrera, Tommie Ethington, Jim Gold, Page Grossman, Lucinda Hahn, Levi Hastings, Andrew Joyce, Kevin J. Miyazaki, James Sullivan web development, pace interactive Jason Dalton, Craig Davis, Carolyn Eckstein EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. Our writer’s guidelines and editorial calendar can be found at southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com. ® ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata senior production manager Greg Onder director of marketing Candice Thomas media analyst Samantha Absher

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ADVERTISING executive publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com publisher Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com THE CITY YOU’RE MISSING special projects manager Marta Priestley, 310.994.4578, marta.priestley@paceco.com PACE COMMUNICATIONS® © 2020 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

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Gary’s Greeting

A Culture of Champions Everywhere I go, people always want to know how Southwest® has such a strong Culture and how we preserve and strengthen it as we grow. For context, when I joined the Company in 1986, we had a little more than 5,000 Employees and 60 aircraft. Today, we have more than 60,000 Employees and 750 airplanes. It’s fascinating to me how our Culture has remained unique and special after all these years. There are so many facets that make our Culture world-class. In order to have

a strong culture, you have to be a championship team. I tell young people all the time to join a winning team. If you don’t, chances are you won’t be happy. Sports fans know it doesn’t take a psychology degree to dissect the difference in culture between the first and last place teams—and I’m not talking about the level of talent or coaching. Championship teams are built on love, trust, respect, and shared goals. Another common characteristic of really strong cultures is that they often

resemble families. Southwest is not merely a Team; we are a Family. And Families spend time together. This month, I am on the road hosting what we call Southwest Rallies, which are opportunities to spend time together, have fun, tell stories, and rally the troops. It’s our version of a State of the Union address, except with a lot more laughing. Without fail, every year, I find myself more inspired after our Rally season— simply due to the spirit and the energy of our People. We truly love our jobs, our Company, and spending time together. I ask three things of our People: work hard, have fun, and treat each other with respect. I guess the secret to a strong culture isn’t all that complex—and it’s not even a secret. But you know it when you find it, and if you’re like me, it can lead to a fulfilling career with People and a place you love.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

14 SOUTHWEST FEBRUARY 2020

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Saludos de Gary

Una Cultura de Campeones Dondequiera que voy, la gente siempre quiere saber cómo Southwest® ha desarrollado una Cultura tan fuerte y cómo la preservamos y fortalecemos, al mismo tiempo que crecemos. Cuando me uní a la compañía en 1986, teníamos un poco más de 5,000 empleados y 60 aviones. Hoy, tenemos más de 60,000 empleados y 750 aviones. Es fascinante para mí cómo nuestra Cultura ha permanecido única y especial después de todos estos años. Hay muchos aspectos que hacen que nuestra Cultura sea de categoría

mundial. Para tener una cultura fuerte, tienes que ser un equipo campeón. Siempre le sugiero a los jóvenes que se unan a un equipo ganador. Si no lo haces, lo más probable es que no seas feliz. Los fanáticos del deporte saben que no se necesita un título en psicología para analizar la diferencia entre el equipo que está en primer lugar y el que queda en último—y no hablo del nivel de talento y de entrenamiento. Los equipos campeones se desarrollan con base en amor, confianza, respeto y objetivos compartidos.

Otra característica común de las culturas fuertes es que a menudo se parecen a las familias. Southwest no es sólo un Equipo; somos una Familia. Y las Familias pasan tiempo juntas. Este mes, estaré organizando lo que llamamos Southwest Rallies, que representan une oportunidad para pasar tiempo juntos, disfrutarnos, contar historias y reunir a las tropas. Es nuestra versión de un discurso del Estado de la Unión, excepto que con mucha más risa. Cada año, sin excepción, me siento más inspirado después de nuestra temporada de rallies, debido al espíritu y a la energía de nuestra Gente. Nos encanta nuestro trabajo, nuestra Compañía y pasar tiempo juntos. Solo le pido tres cosas a nuestra Gente: trabajar duro, divertirse y tratarse con respecto. Supongo que el secreto de una cultura fuerte no es tan complejo – y ni siquiera es un secreto. Pero lo sabrás cuando lo hayas encontrado y si eres como yo, puede llevarte a una carrera gratificante con Gente y en un lugar que amas.

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

16 SOUTHWEST FEBRUARY 2020

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The A-List

“When you walk onboard a Southwest® flight, the Flight Attendants make you feel right at home.” —LISA HENDRIKSON, VP OF NORTH AMERICA MARKETING AND SALES, RCI

As the Vice President of North America Marketing and Sales for RCI— the world’s largest timeshare exchange company—Lisa Hendrikson wants to send her customers to their dream destinations. Being from Long Island, New York, and with RCI having offices in Indianapolis and Orlando, Florida, Lisa is always on the go. As an A-List Preferred Customer, she uses her 100 percent earning bonus she receives on points to connect to what she loves the most—her family and her rescue pug. Thank you for your loyalty, Lisa. While you’re busy finding your clients their new home away from home, know that you always have a home with us onboard Southwest flights! –Linnea Jordan, Customer Relations PUPPY LOVE “I volunteer with Little Shelter Animal Rescue & Adoption Center in Huntington, New York. I love showing pets unconditional love, and they return the love right back to you.”

PAY IT FORWARD “With all the flying I do, I earn several drink coupon books. If a Passenger next to me orders a drink, I’ll pick up the tab and pay for the drink with a coupon.” SEAS THE DAY “I love any destination with a beach, and I’m eager to fly Southwest on one of the new Hawaii routes.”

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18 SOUTHWEST FEBRUARY 2020

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Spotlight

STAR POWER

Rising Stars

Luck Reunion festival celebrates the future of Americana and roots music. Since 2017, Southwest® has been the presenting sponsor of the Luck Reunion. A celebration of the evolution of American roots music, this day-long music festival takes place on Willie Nelson’s historic ranch in Luck, Texas, 30 miles outside of Austin. Legends who have defined this genre anchor the Luck Reunion lineup and share the stages with upand-coming artists. This year’s event takes place on March 19 and promises to provide attendees with an unforgettable experience. Through our partnership with the Luck Reunion, Southwest is able to shine a light on our support of Artists On The Rise by providing them with a platform to help them on their journey. Through a program called Southwest: On The Rise to Luck Reunion, artists like Thomas Csorba and Katie Pruitt have had a chance to kick off previous Luck

Reunions by playing an opening set on the main World Headquarters Stage. This program supports and celebrates emerging artists by featuring them on Southwest.fm, Southwest’s site for all things music. It also encourages site visitors to learn more about these artists and to vote for one to perform at the Luck Reunion. We’ve also spent time with a number of Luck’s artists during the Southwest Porch Sessions. These sessions provide viewers with a chance to tune in to performances and learn more about these talented artists. Head to Southwest.fm/Artist-Community to watch these videos. Want to attend this one-of-a-kind event? Visit Southwest.fm/LuckReunion to learn more and enter our sweepstakes for a chance to win a pair of festival badges, plus round-trip travel and hotel for you and a guest. —Tena Griffith, Brand Partnerships and Entertainment

PHOTOGRAPHY BY SOUTHWEST AIRLINES/ASHLEE D. SMITH

Artist on the Rise Katie Pruitt belts it out at last year’s Luck Reunion.

20 SOUTHWEST FEBRUARY 2020

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Community Outreach

TAKE FLIGHT

Mentoring Young Minds

Southwest Airlines® provides monumental access for students interested in aviation. In its 12th year, Southwest Airlines’ Continuing the Legacy in Aviation (CTLA) program assembled for several days of learning at the Company’s headquarters in Dallas, Texas. Since 2007, the program has partnered with Tuskegee Airmen Inc. to provide middle school through college students with a hands-on aviation and educational experience. Throughout the year, these students are mentored by a group of Southwest® Employees known as Southwest Ambassadors. While in Dallas, 37 students had the chance to learn from Leaders in various Southwest departments, including Network Operations Control, Inflight Training, Flight Operations Training, and Technical Operations. Students also toured the Frontiers of Flight Museum, with continued historical learning at the Commemorative Air Force Red Tail Squadron traveling exhibit. During the three-day program, students enjoyed access to the Southwest Airlines 737 flight

simulators and listened to legendary stories from the Documented Original Tuskegee Airmen who attend the program annually. For their many years of support, Southwest is extremely grateful to the living and deceased Tuskegee Airmen and their families (Lt. Calvin J. Spann, Capt. Claude R. Platte, Master Sgt. Joseph Montgomery, Flight Officer Dr. Robert T. McDaniel, Lt. Col. Robert Ashby, Lt. Col. George Hardy, and Col. Charles McGee). These World War II heroes have inspired the CTLA graduates to attend the Naval Academy and other college aviation programs, earn fighter pilot licenses and commercial pilot ratings, and serve as role models for their peers. To top off the program in Dallas, Southwest Ambassadors awarded a trophy and certificate of completion to each student. Southwest also celebrated Documented Original Tuskegee Airman Col. Charles McGee’s 100th birthday and presented a $100,000 check—funds raised from the 2019 Southwest Airlines LUV Classic golf tournament—to the Tuskegee Airmen Inc. National Youth Activities. For more information about CTLA, including application details, visit tuskegeeairmen.org. —Karen Price-Ward, Community Outreach

PHOTOGRAPHY BY GERARD SHINE

Students get together to learn about aviation during the three -day educational program.

22 SOUTHWEST FEBRUARY 2020

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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!

Joyful Heart Joy L.

EMPLOYEE SINCE

2018

POSITION

Flight Attendant HOME BASE

HOU

I have never met Flight Attendant Joy L., but it’s clear that she and I would be fast friends. How do I know? It’s because Joy is full of Heart and Hospitality, and she is an incredible artist. During her long flights as a Flight Attendant, Joy spends her extra time doodling drawings for Customers and her Coworkers. She shared these masterpieces, which are inspired by the ones Flight Attendant Susan L. has been drawing for years, in the SWA Culture Facebook group. When I reached out to Joy about sharing them on the Southwest social channels, she agreed but was quick to add that she wasn’t seeking attention or fame. Instead, Joy said she was simply “happy to bring a little whimsy to people.” Her name says it all because she truly is spreading joy to all those she meets! —Derek H., Social & Digital Media Communications & PR

24 SOUTHWEST FEBRUARY 2020

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PHOTOGRAPHY BY CATHERINE DOWNES

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Our People

David P.

EMPLOYEE SINCE

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Provisioning Agent HOME BASE

SAN

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YOUR PROVO GUY

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Recently, I had the pleasure of meeting Provisioning Agent David P. He was all smiles and an absolute delight. He came onboard playing upbeat country music that matched the spring in his step. He offered ice-cold cans of water to the Crew. Best of all, he was engaging to everyone with whom he interacted. Customers even stopped to chat (and request a Dr Pepper to go!) as they deplaned. I was so impressed that I asked for his Employee number. When he told me, I realized he was hired ... like, yesterday! After David exited, I found a little note that he had left for me: “May your flight be nice and your limes be sliced. You’re stacked with ice. I checked it twice. Your Provo guy: David P.” To put it simply, David gets it. Welcome aboard, David. We are lucky to have you, and I’ll be curious to see where your Southwest Airlines career takes you. The sky is the limit! —Donna L., Flight Attendant

Around midnight, I was looking for my car in the airport parking lot while dragging a very heavy bag. I had been looking for about 30 minutes when Southwest Captain Adam S., who was also in the parking lot, took pity on this 67-year-old retired schoolteacher and offered to help. I showed him a picture I had taken of where I had parked my car. He looked at the picture, put my bag in the back of his truck, and drove me around until we found it. He wouldn’t take money, so I insisted on writing Southwest and explaining what a great guy he is. It was late, and I am sure he would much rather have gone home than help me, but he never did anything but smile and say, “Don’t worry: We’ll find it.” And because of his calm tone and confidence, I knew we would. Southwest only hires the best, and Adam is a good example of that. —Southwest Customer Mary B.

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DAL

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Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

T H E P OL I T IC S

OF DATING

PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging

¤ LAWRENCE CHIARELLI, Sales Director at tech start up. BS, Bloomsburg Univ. Interests: golf, running, travel

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL. HIRING A MATCHMAKER MIGHT BE THE ANSWER...

BREAKING UP WITH ONLINE DATING

t first, Larry Chiarelli, director at a tech start up, thought he was doing all he needed. Sign up on multiple dating websites. Meet lots of women. Eventually, the right one would come along – except she never did. So he decided to bring in the professionals and hired It’s Just Lunch. It’s Just Lunch’s matchmakers got to know him and his preferences. They selected his dates, arranged schedules, and even made the restaurant reservations. Dating became stress-free and fun. Larry was a practical guy and didn’t believe in love-at-first-sight… until IJL introduced him to Ping.

¤ ¤

Dating life before joining It’s Just Lunch? Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time-consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.

8 0 0.858.6 526

it's just lunch breaking up.indd 1

Why join It’s Just Lunch? Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.

Most enjoyable part of the It’s Just Lunch process?

I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.

L: I tell my clients an analogy all the time: Would you rather drive across the country in a Toyota Corolla or a BMW 5 series? They always say the 5 series. You get what you pay for. Investing in yourself and your future with someone special means investing in the right matchmaking service. For me that was It’s Just Lunch.

L: Easy and convenient. The company I was working for was going through a merger so I was away from home quite a bit. I’d finish my day and there would be a message from my matchmaker telling me about my next match.

The success of It’s Just Lunch is built on creating high-quality matches in low-pressure situations. In 28 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important

Female: Female:

I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:

True 52.0%

False True 48.0% 52.0% False 48.0%

Do you have any advice for singles who want to meet that special someone?

L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.

What was it like working with the It’s Just Lunch matchmakers?

How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%

False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%

Boring.

Taboo.

15%

Source: IJL Survey

Perfectly Risky. Boring. Taboo. fine. It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine. SANDRA HATTON

SARA DARLING

Boring.

Taboo.

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:30 PM

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12/19/19 4:19 PM

88% of

PLAY Number

us have lost sleep due to bingewatching.

PHOTOGRAPHY BY GREGORY REID/GALLERY STOCK

Yes, Netflix, weâ&#x20AC;&#x2122;re still watching. Whether because of season finale cliff-hangers or catching up to the latest season of our favorite shows, grabbing good shut-eye is becoming increasingly difficult. A recent survey by the American Academy of Sleep Medicine showed that although U.S. adults consider getting enough sleep a priority, the vast majority of us stay up too late because of the urge to watch just one more episode. Maybe we need to make an effort to power down before getting in bed. After all, season 10 of The Walking Dead will still be there in the morning.

BEDTIME STORIES The same survey revealed that twothirds of us have lost sleep after getting lost in a good book.

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PLAY Sleep CHECK IN

Hotel Figueroa A portrait of a woman on a motorcycle hangs in the lobby of this downtown Los Angeles landmark. The subject is Maude Bouldin, the hotel’s original managing director—and the first woman in the country to hold that position. In 1926, Bouldin piloted a plane to L.A. and began work at the hotel, which was financed, owned, and operated entirely by women. Their goal? Provide a haven for solo female travelers during a time when most accommodations required a male counterpart to co-sign a stay. Their legacy lives on in the newly restored 268-room hotel. Walls feature works by female artists, a soundtrack plays tunes curated by female DJs, and guests can enjoy a discussion series led by entrepreneurs and tastemakers who are known as the “Maude Squad.” From $249

LOS ANGELES, CA

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

ZOOM → A chauffeur and the house car, a Tesla Model X, will take you anywhere in a local radius. First come, first served.

SIP ← Grab a drink at Bar Figueroa, or book the Casablanca Suite to access the private Bar Alta via a hidden bookshelf.

EYE ↓ The terra-cotta shingles, geometric tilework, and wood beams are nods to the hotel’s Spanish colonial design.

PHOTOGRAPHY COURTESY OF HOTEL FIGUEROA

LOUNGE ↘ Surrounded by cactuses and hibiscus, the pool is a California dream. At night, warm up by the double-sided fireplace.

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CIT Y SIPS

Sunsets and Death

Taxes and death are this world’s only inevitabilities. It’s true—at least according to Benjamin Franklin. We think he might have undercounted. There are sunsets, for one. We’d even add a fourth: The need for drinks that take our minds off just how cold it is outside in the winter. Sunsets & Death, from Pony Up in Denver, does just that. The mezcal, blood orange juice, génépy liqueur, and agave syrup should be enough to warm you up. Thank manager Dylan Holcomb for the recipe. You’ll know him by his forearms. “Sunsets” is tattooed on one, “Death” on the other. Oh, and here’s one more certainty: Next time we’re at this welcoming bar and restaurant, we’re ordering a French dip, too.

MAKE IT ↗ In a shaker, add 1½ ounces Mezcal Unión Uno, ¼ ounce génépy liqueur, ¾ ounce blood orange juice, ¾ ounce agave syrup*, and ¾ ounce lime juice. Shake and stir into a coupe glass. Rim half the glass with Tajín seasoning powder, and garnish with a dried blood orange wheel. *Combine equal parts agave nectar and hot water, and then stir. Cool before use.

On a mural inside Pony Up, co-owner Angela Neri’s French bulldog, Louis, is rendered as French royalty.

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PHOTOGRAPHY BY NICK CABRERA

1/8/20 5:16 PM

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PLAY Eat

COWABUNGA, DUDE!

PHOTOGRAPHY BY SPENCER PERNIKOFF FOR FEAST MAGAZINE (BALKAN TREAT BOX); PHOTOGRAPHY COURTESY OF STINA, CAFÉ TURKO, TEMPO

/ PHILADELPHIA At Stina Pizzeria, you can’t go wrong with the merguez pide: spiced North African lamb sausage, mozzarella cheese, and tabbouleh.

/ SEATTLE Toppings at Café Turko range from garlic yogurt sauce and seasoned lamb to classic pizza garnishes, like bell peppers and black olives.

/ WASHINGTON, D.C. The chicken pide at Tempo is a pleasant blend of green peppers, onions, tomatoes, and garlic. It’s topped with melted kasseri cheese.

This Turkish street food is pronounced “pea-day.”

SPOTLIGHT ON

Pide

This boat-shaped Turkish flatbread smothered in melted cheese resembles something a Teenage Mutant Ninja Turtle would have delivered to their Manhattan sewer abode. But it’s not pizza. Butter glistens in place of marinara sauce. There are no pepperonis in sight. Instead, thin slices of tender beef mingle with dollops of rich kajmak and splashes of peppery ajvar. This is pide. And in St. Louis, chef Loryn Nalic and her husband, Edo, have been slinging the wood-fired delicacy out of their food truck, Balkan Treat Box, since December 2016. “When I first started researching the dish after coming back to the States following a trip through the Balkans, I couldn’t find it anywhere,” Nalic says. “But now, it's catching on, which is great.” And as of last year, people line up around the block to snag a seat at their Webster Groves brick-and-mortar. february 2020 southwest 33

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WORK Number

69%

PHOTOGRAPHY BY MICROSTOCKHUB/ISTOCK

of us admit to shopping at work.

There are plenty of ways to waste time when you’re on the clock—playing solitaire, gossiping at the water cooler, posting pictures of our dogs on social media. But the dawn of Amazon and two-day shipping has given rise to a new workplace time killer. According to a 2019 survey from the Harris Poll, more than two-thirds of people fessed up to online shopping while at work. Be careful when you partake in this unproductive pastime—if that many people are spending their paychecks during work hours, there’s a good chance your boss knows about it. The good news? Statistically, they’re probably doing the same thing.

BY THE BUY When looking at just millennials, the number of workplace shoppers rose to 81 percent.

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WORK Startup

Daily Harvest’s boxes let customers choose the number of items (nine to 26) and how often to receive them (weekly or monthly).

This frozen food company makes meals (and snacks) easy, healthy, and delicious. Here’s how founder Rachel Drori describes the food delivery startup: I started Daily Harvest out of personal need. I had a busy schedule at my job, and instead of lunch, I would grab a bar or trail mix and move on to my next meeting. After a few months, I thought, What am I doing to myself? I wanted to make it easy to eat more fruits and vegetables, and I started researching frozen food. Daily Harvest started with smoothies but expanded to soups, harvest bowls, overnight oats, chia parfaits, lattes, and bites. You open the cup and see the unrefined ingredients, and then it’s one-step prep. You add water or your choice of milk, or if it’s a harvest bowl, you can add a protein. Hippocrates said, “Let food be thy medicine,” but we’ve gotten bad at that. We’re all incredibly busy, and we stop taking care of ourselves. We’re trying to let food be thy medicine by helping people eat more fruits and vegetables in a convenient format.

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Daily Harvest

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WORK Takeaway

Before leading the WNBA, Engelbert was CEO of Deloitte.

OUT TAKES HIP PARENTING My coolness factor with my kids has gone up considerably since the day I was announced as commissioner. RISE TO THE TOP I never aspired to fill a box called “CEO” or to hold the title of commissioner, but I did always aspire to lead. FUTURE THINKING My job is to build leaders below me so that, when I’m done with the work, the next generation is ready to step up.

Cathy Engelbert

I have this theory that you must be your best in your ordinary moments so that you can be great in extraordinary moments. Having played and captained lacrosse and basketball teams, I do think that practice, practice, practice makes perfect. It was a big deal to me to come into this role. It gave me not only the responsibility of running the WNBA—the only women’s professional sports league to last more than 23 years—but also the potential to transform the entire ecosystem around women’s sports, women’s empowerment, and women in society. Less than 1 percent of all corporate sponsorship dollars go to women’s sports, and less than 4 percent of all media coverage goes to women’s sports. Sports can really move the needle on how women are recognized.

PHOTOGRAPHY COURTESY OF NBA PHOTOS

The commissioner of the WNBA knows that sports can change the world.

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WORK Trip EAT → The ever-rotating dumplings at BaoBao Dumpling House range from pork and scallion to bulgogi beef. Don’t skip the Sunday dim sum brunch.

PLAY ↖ Attractions at the Children’s Museum & Theatre of Maine include a superhero exhibit and plays based on children’s books like Stuart Little.

JAM ↘ Catch an intimate show at Port City Music Hall, and be sure to check out the calendar at sister venue State Theatre, just down the street.

DRINK ← Are you game? Along with stellar cocktails and local beers, Arcadia National Bar touts an array of pinball machines and other arcade favorites.

WALKING DISTANCE

SLEEP ← At The Press Hotel, vintage-style writing desks and headline wallpaper honor the building’s former occupant: the Portland Press Herald.

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Portland, Maine

Along Congress Street downtown, you’ll find arts, eats, and fun for all ages.

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WORK Solution

Daisley’s new book, out Feb. 25, takes its name from his business-focused podcast: Eat Sleep Work Repeat.

taking a break seems to improve people’s productivity in the afternoon. People who take lunch breaks with co-workers have observed that some of their best ideas have come from those casual chats. We’ve made the mistake of thinking that lunch breaks are unproductive, and we’ve eliminated that human connection.”

Take It Easy

Working less will make you happier and more productive, says author Bruce Daisley.

Should we enjoy work? “We know that when people enjoy their jobs, they do a better job. A lot of us have developed this expectation that somehow we can eliminate unproductive activity. The consequence is that we’ve gradually eliminated a lot of the human parts of people’s jobs and made work less and less enjoyable.” What’s one way to make a workday pleasant? “Taking a lunch break is incredibly effective. It improves our sleep and our happiness levels. In fact,

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So, we should work less? “People with long working weeks tend to have less imaginative ideas. They tend to be very predictable in their thinking patterns. All of us are looking for inventive ways to solve problems. A long working week is the quickest way to eliminate that inventiveness.” Why is it important to take days off? “We tell ourselves that working more leads to more productivity, but the evidence seems to say the opposite. Americans typically take two weeks’ vacation and a big holiday. Look at productivity around the world. The French and the Swedes take more vacation days, and their productivity is almost the same. Elite performance is a combination of work plus rest. We get the balance wrong.”

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When Stephanie Herfel first got sick, her pet husky, Sierra, knew something was wrong. Credit the strength of the canine nose, which is now at the center of some of todayâ&#x20AC;&#x2122;s most exciting medical research.

This is Do Dog Could ou d Sav Save Y Your ur Life ife BY LUCINDA HAHN

PHOTOGRAPHY BY KEVIN J. MIYAZAKI

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Stephanie Herfel wants you to know she doesn’t see alien spaceships. She doesn’t believe in the healing power of crystals. She doesn’t even check her horoscope in the newspaper. (Well, hardly ever.) Herfel is just a normal American woman who loves country music concerts and enjoys a cocktail every now and again. She’s a former Marine and a Midwesterner, and she’ll proudly tell you she’s “53 years young.” And that her dog sniffed out her ovarian cancer. She gets that you’re skeptical. She knows it’s a universally accepted truth that people can be downright daffy when it comes to their dogs and what they can do. On the other hand, you might be among a growing number of people, including scientists, academics, and doctors, who believe that canine snouts can detect cancers far earlier than physicians are able to now—and, as a result, hold the key to saving hundreds of thousands, maybe millions of lives. Millions? But we’re getting ahead of ourselves. Yes, this is a story about numbers, but the first number is simply one: one divorced mom, one dog and her nose, one stroke of great, good fortune.

It begins in 2010, when Herfel’s son adopts a puppy soon after enlisting in the Air Force. But months later, when he is ordered to deploy to England, he has to drop the high-spirited husky, Sierra, off with his mom in San Diego. Herfel lays down one condition: The dog stays with her. “You have unlimited visitation, but she needs a stable home. It’s not fair to her to keep passing her back and forth.” That was the beginning of Sierra and Stephanie.

210

The following year, Herfel and her new sidekick move to Madison, Wisconsin. “I was a single woman dating in California, only to find materialistic people,” she says. “I was ready for a change.” While trying to make friends and date and establish a life in her new city, Herfel notices that she is gaining weight. A lot of weight. She has healthy eating habits, and has always hovered around 145 pounds. Yet the numbers on her scale are marching in one direction. At 160, she thinks, What the hell? and tries to exercise more. She’s shocked when she hits 180. And a few months later, the flickering red digits settle in at a new high of 210. “I cried—a lot,” she says. A doctor she sees about the weight gain orders blood tests, which come back normal. She takes to wearing stretchy yoga pants all day because she can’t button her jeans. There are also so many urinary tract infections that the doctor barely bothers with appointments: She just calls his office, and he prescribes antibiotics over the phone. “He chalked it up to having sex,” she says. “But I wasn’t having sex, so I knew that wasn’t it.” In September 2013, Herfel sits down at her desk, still wearing her trusty yoga pants, and feels a pain radiating from her belly button to her pelvic bone. Later that day, it gets worse, until she’s nearly doubled over. Now she is worried. She goes to the emergency room. Eight hours and a CT scan later, she learns she has an ovarian cyst. Nothing to fret about, she’s told. A doctor prescribes her something for the pain and says that she should feel better in a few days.

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Stephanie Herfel with Sierra, a very, very good dog

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22,530

In 2019, roughly 22,530 women learned they have ovarian cancer, according to the American Cancer Society. Many of these cases were in stage 3 or 4, when the survival rate can be especially low. The symptoms, if there are any at all, are the routine complaints women contend with during periods, menopause, or just on a bad day: abdominal bloating or pain, weight gain, urinary issues, fatigue. Early detection can dramatically improve a patient’s prospects, but there is no early-screening test for ovarian cancer, a disease Herfel likens to a snake: “Because snakes are quiet, yet they can be deadly. Very deadly.”

After the ER visit, the painkillers do their job. And a few weeks later, when Sierra starts sniffing at her stomach, Herfel thinks nothing of it. “I figured maybe I had crumbs on my pants,” she says. The next day, Sierra presses her nose against Herfel’s belly again. After the third time, distracted from her work, Herfel grows exasperated. She gently scolds the dog and pushes her away. “I thought she was just being naughty.” A short time later, Herfel looks up from the computer and doesn’t see Sierra, who normally lies in the middle of the room. She checks the dog bed in the living room, near the table in the kitchen, the bedroom. Then she gets nervous and starts searching in places where Sierra never ventures. Way back in her bedroom closet, she finds Sierra curled up in a ball. She kneels down to see if the dog is sick or injured, and that’s when she notices Sierra’s face. “She had such a look of worry. Her eyebrows were scrunched up so tight. And the fur around her eyes was completely soaked. They say dogs don’t cry, but ….” Herfel experiences then what she can only describe as a “leap of faith.” A lightbulb moment. “I knew in my gut Sierra was trying to tell me something. With the CT result and the cyst, I thought, I need to follow up.”

300,000,000

You and your dog both have olfactory receptor cells inside your nostrils that hoover up smells. The difference is you have about 6 million; your dog has some 300 million. And your dog’s olfactory bulb, the part of the brain dedicated

to processing all the information the nose supplies, is many times larger than yours. All this equips your dog to distinguish and remember a staggering variety of scents. Whereas you can smell a spritz of perfume when you walk into your bedroom, your dog would have no problem smelling it in an enclosed sports stadium—and recognizing the perfume’s individual ingredients, too. What’s more, your dog has, hidden above the roof of their mouth, what’s called a vomeronasal organ. Thanks to evolution, yours has withered to nearly nothing. Your dog’s, however, senses the chemicals from hormones that all animals, including humans, give off. This allows your dog to identify aggressors and potential mates, and even to tell if someone is pregnant. Or sick.

On Nov. 18, about two months after her emergency room visit, an oncologist at the University of Wisconsin’s Carbone Cancer Center makes a 15-inch incision in Herfel’s abdomen, starting a nine-hour surgery. The cancer, he discovers, has spread from her ovaries to her spleen and other parts of the abdomen. She has stage 3 ovarian cancer. All the affected areas are removed in what’s called, terribly, a “debulking surgery,” and Herfel is left to prepare for five months of chemotherapy and radiation. “I didn’t think I was going to survive,” she says. “I started thinking about what Sierra had done and wondering if I could find a verse to honor her that could be read at my funeral.”

1989

Herfel’s story about Sierra isn’t as unusual as you might think. Google “my dog sniffed my cancer,” and brace yourself for the flood of results. The first recorded instance of a cancer-sniffing dog was published in 1989 by The Lancet, a respected British medical journal. In a letter to the editor, two London-based dermatologists described a patient and her pet, a gentle Doberman pinscher–border collie mix with the delightful name of Baby Boo. The dermatologists wrote that Baby Boo had grown fixated on an area on the back of her owner’s thigh. The dog would sniff and snort at it, even when the woman was wearing slacks. One warm day, when she wore shorts,

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PHOTOGRAPHY COURTESY OF PENN VET WORKING DOG CENTER

Dr. Cynthia Otto goes nose-tonose with a trainee at the Working Dog Center.

Baby Boo jumped up and bit at the back of her leg, nipping again and again, prompting the woman to twist around and find a fairly large, dark bump. It turned out to be a malignant melanoma, which the doctors excised. Because the tumor was still small enough for it to be easily treated, the dermatologists reported that the dog had saved her owner’s life. In conclusion, they suggested in The Lancet that “the adjunctive use of animals with highly developed sensory modalities in cancer diagnosis is worth considering ...” Excited by the possibilities, researchers in the following decades published study after study showing trained dogs detecting various types of cancer using urine, blood, or breath samples. The success rates were astonishing, as the dogs often identified the samples with 90 percent accuracy or better.

No one at the Penn Vet Working Dog Center in Philadelphia doubts that dogs can detect cancer. They see it every day. Now I’m here to see it, too. I’m dropped off near the low-slung buildings of a gritty industrial park, a stone’s throw from the University of Pennsylvania campus.

Passing under an awning emblazoned with the silhouette of a German shepherd, I find a facility that could rival any Olympic training center. In the large main room, a floor of interlocking blue tiles creates a low-impact surface. Here, puppies play and older dogs learn search-andrescue skills through various exercises, such as locating a person hidden inside a plastic barrel. Equipment is scattered about. A raised plank resembling a balance beam here, two brightly colored exercise balls there. Barking echoes from nearby rooms, along with the sharp sound of “clickers,” handheld devices used by trainers to reinforce praiseworthy behaviors. The center was founded by Dr. Cynthia Otto, a veterinarian and professor at Penn who was inspired by the heroic search-and-rescue dogs she treated at ground zero following the terrorist attacks on Sept. 11, 2001. Since opening in 2012, the Working Dog Center has honed hundreds of well-trained snouts that will help sniff out bombs, narcotics, disaster victims, and more. Five of the dogs at the center are known as the “cancer dogs.” One, a friendly Dutch shepherd named Lucy, noses my hand until I squat and pet her. “She’s a fan favorite around here,” says Dr. Jennifer Essler, Lucy’s trainer february 2020 Southwest 49

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“frozen” in front of the vial, as trained. Will she change her mind? In the office, Essler waits five seconds and then squeezes her clicker.

again, I watch Lucy choose from among the samples. Then two German shepherds, Osa and Bobbie, do similar tests.

Dogs train by using a “scent wheel” that holds different samples.

When the click reaches Lucy’s ears, she races back to the office. “Good job, Lucy!” Essler says, tossing her a handful of treats. Again and

LIVING THE

PHOTOGRAPHY COURTESY OF PENN VET WORKING DOG CENTER

today. “But she’s a little mischievous.” Even cancer-detecting dogs, it seems, like to get into the trash. “Ready to work, Lucy?” Essler says brightly. “Go work!” Lucy trots through the door into a larger room, where there is a stainless-steel flywheel that looks like a giant eight-spoke bicycle wheel. A research assistant has placed glass vials at the end of three of the spokes. One vial contains a speck of blood plasma from an ovarian cancer patient. That’s the one Lucy needs to find. The other two vials contain either healthy plasma or plasma from a patient with a benign ovarian tumor. As we watch her on a computer monitor in the office, Lucy trots to one vial and sniffs, and then steps to the vial on a neighboring spoke. We know that’s the one containing the blood plasma of the cancer patient, but will Lucy? She pauses, her nose centimeters from the vial’s open top. We watch and wait. She’s not moving. She stands

Each can successfully detect the scent of ovarian cancer in an amount of blood plasma so small I can barely see it when I peer into

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the vial. I sniff the vial myself and smell nothing. So, what are the dogs smelling? Odors are created by volatile organic compounds, or VOCs. Peanut butter’s odor has a certain pattern of VOCs; Chanel No. 5 has its own. Cancer cells are thought to produce an array of VOCs that create scents different from those of healthy cells. “It comes down to the study of proteins,” says Dr. Howard Bailey, the director of the Carbone Cancer Center and one of Herfel’s oncologists. “Cancer occurs and advances based on some of the abnormal proteins it produces, and differing smells are often a result of different proteins. So, it’s not surprising that dogs, which are much more sensitive to smell than we are, could detect a change [in their owner’s smell].” These VOCs—and the many others our bodies produce—are emitted through our blood, urine, and breath. But why the distress in dogs such as Sierra and Baby Boo? “If your spouse came home one day with purple hair, you’d notice that,” Otto says. “Dogs sort of ‘see’ with their noses, and as cancer changes the typical odor within our bodies, the dog is reacting to that change in its owner.” Some private groups are training cancer-detection dogs with an eye toward putting pooches in every hospital and doctor’s office. As the joke among scientists goes, “Will there someday be a Lab in every lab?” Probably not. Dogs, as impressive as they are in a controlled environment like Otto’s quiet testing room, have limited attention spans. They get hungry, fatigued, and distracted. What’s more, the cost and time to train a dog is enormous. “The number of dogs it would take to screen every single woman in this country once a year is insane,” Otto says. “That’s not our vision.” Instead, she and three other scientists at Penn have built a diagnostic device that mimics the dogs’ cancer-detecting abilities.

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Eventually, Otto and her cohorts hope it will be used to scan blood samples as a routine screening for ovarian cancer. To create what’s known as an electronic nose, or e-nose, the Penn team first had to identify ovarian cancer’s “odor signature”— the exact chemical makeup of the scent the dogs detect in the blood plasma samples. To do so, George Preti, an organic chemist, isolated and identified the VOCs he suspected the samples shared. Then, he sent the VOCs to Otto’s dogs to test whether or not they responded. Guided by the results, Penn physicist Charlie Johnson built the e-nose device. Sitting on a bench in his lab at Penn, he admits that, for now, it looks “a bit like a home science project.” Nevertheless, the carbon nanotubes and single-strand DNA that make up the e-nose’s sensors do precisely what the dogs do: read the VOCs emanating from cancer patients’ plasma samples. The team won’t reveal its results ahead of a paper it expects to publish later this year, but the enthusiasm is palpable. “We’ve had success with [the sensor] detecting early and late stage cancer, so that makes us very excited that with more refining, this can actually succeed,” Johnson says. Electronic noses are showing promise in labs beyond Penn. Researchers at MIT worked with trained dogs to build one that may detect urological cancer. In South Korea, the Netherlands, and Israel, e-noses are being fine-tuned to diagnose lung, prostate, and other cancers through patients’ breath and urine. None has reached the market, though; until they do, Lucy and her tail-wagging assistants are happy to help with cutting-edge cancer research.

It takes only two years in Wisconsin for Herfel to fall in love. They meet on eHarmony while her

1/13/20 2:41 PM

cancer is in remission. Jim has a kind heart and a gentle smile and works for a Madison-based chocolate company. Herfel thinks she’s hit the jackpot: “He drives semis full of liquid chocolate—a woman’s dream!” A few months after their first date at Monk’s Bar and Grill downtown, Herfel takes Sierra north for the Fourth of July weekend. At a friend’s lakeside cabin, they play by the water. And then Sierra disappears. Herfel finds her in the cabin’s loft, curled in the back of a closet. The dog looks terrified. Herfel coaxes her downstairs and tries to comfort her. But after a short time, Sierra returns to the closet. Herfel’s friend tries to reassure her that it’s a fluke, that it doesn’t necessarily mean the cancer has come back. “But I knew in my heart and gut what Sierra was doing, that she was communicating with me,” Herfel says. A CT scan soon after shows an area of suspicion. A liver biopsy confirms it: Her ovarian cancer has returned. With that news, she tells Jim that she knows cancer is a pretty hefty piece of baggage. She’ll set him free. No ill feelings. He looks at her and says, “I’m not going anywhere. We’ll cherish every day we have left.” On Aug. 26, 2017, Herfel walks down the aisle toward Jim, who’s standing at the altar with Sierra by his side. You don’t get cured of ovarian cancer; if you’re lucky, you live with it. Over the next two years, Herfel is treated for two more recurrences—both caught early, thanks in part to Sierra hiding each time, under the bed or behind the toilet, in advance of the positive CT scans. Sierra’s nose knows. “When my cancer’s active, she won’t kiss me. She’ll be tolerant of me, but she’ll constantly try to be away from me. And I grab her little face, and I say, ‘I’m listening.’” Lucinda Hahn is the proud owner of a border collie rescue dog, Pilot. Write letters@southwestmag.com.

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My oldest son is on the autism spectrum and can often seem alone in his own mind. But on a trip out west, we were able to share the same beautiful experiences, together.

Seeing Sam’s World By James Sullivan Illustrations by Levi Hastings

wo years ago, our middle son, Will, was preparing to head off to his first semester at Ohio State. All of the family conversations that summer seemed to revolve around this big change that was coming, for all of us. At first, Sam—Will’s older brother by a year and a half—said little. Not that he’s usually chatty: Sam, who is on the autism spectrum, talks mainly when we’re out of peanut butter or mac and cheese, or when there’s a movie or TV series that he wants to critique. Suddenly, however, Sam began to tell his mom—my wife, Monica—and me about his own plans, at least for the near future. He wanted to book a trip. By the time we first heard about it, he already had the whole thing mapped out in his head. It seemed pretty clear. If Will was headed off on an adventure, then Sam should have one, too. From our home north of Boston, we’d travel to Logan Airport and fly to Denver. We’d rent an SUV and drive over the february 2020 Southwest 55

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Arches National Park

Rocky Mountains to Moab, Utah. The centerpiece of the trip would be Arches National Park; Sam had become entranced by images of the park’s incredible sandstone formations. He’d also discovered the potash evaporation ponds. These man-made formations are found at a remote location west of Moab, where a mining company uses blue dye to help evaporate briny ponds of water and potassium chloride, or potash, which is eventually crystallized and used to make fer-

social obstacle courses of school, and he stopped going at 15. Since completing his high school equivalency test, he has worked part-time jobs, often fantasizing about where he might live when he finds a suitable career. Japan is typically high on the list. Sam, who has always been visually and musically gifted, loves anime and noodle bowls. The last time he’d planned a trip, his first thought was to go to Tokyo. Alone. He was 17 at the time. Didn’t have a driver’s license.

FEB 7 – 22 MAY 1 – 16

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tilizer. The process creates a fantastically vivid aerial view, like a pop art painting. And he wanted to visit Salt Lake City and Boise, Idaho, the latter of which would be our departure point for the return flight home. True to form for Sam, the trip would be meticulously planned, to avoid as many chance encounters as conceivably possible. Like others on the spectrum, Sam, who was diagnosed with Asperger’s syndrome around age 8, can become bewildered by unknowns of any kind. He’d always dreaded the

Hadn’t left his room in our house much since he’d become a teenager. We gently but quickly dissuaded him from that idea—the distance! the language barrier!—and agreed to let him fly by himself to his second choice, Seattle, instead. Sam called us more often during those few days than he ever had before. With some coaching over the phone, he located the micro-hotel where he’d booked a room. He figured out the bus system, visited the Space Needle, did a bit of hiking. As far as we could tell, he spent his last few days in

PHOTOGRAPHY COURTESY OF JAMES SULLIVAN

Sam had become entranced by images of the park’s sandstone formations.

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Seattle holing up in his room, making his way to a nearby pizza joint and back for meals. All the mental taxation he had put himself through to prove he could make the trip had obviously caught up with him. Still, the simple act of going was a triumph. Now, a couple of years later, he was determined to go west again. Monica had just gone to Columbus, Ohio, with Will to see the campus. She was also packing for an upcoming trip to Paris with the women in her family, so she suggested I go with Sam. We’d recently taken a family trip back to San Francisco, where the kids were born, and he was especially animated there. He seemed to embrace the idea of road-tripping with his father. I cleared my desk and we flew out of Logan on a Saturday in September. After a pizza and a quick trip to the Denver Art Museum, we went to bed early and left before dawn. As we passed through the Rockies,

F1_sam_NEW_CS.indd 58

Now, a couple of years later, he was determined to go west again. we took a detour up Mount Evans to watch the sun come up. On the five-hour drive to Moab, we listened to the filmmaker David Lynch narrate his memoir, Room to Dream, which had just come out. Sam and I had spent a lot of time discussing which audiobook we’d use to bide the extensive driving time ahead of us; I’d successfully convinced him that the eccentric Lynch, who grew up in Boise, would be a mutually agreeable travel companion. As we neared Arches around midday, we took another brief diversion a few miles north of the highway onto an unpaved road. There, in the canyon, we found the ghost town Sam was looking

for. A century ago, Sego was a tiny coal-mining community, but a poor water supply eventually led to the demise of the industry and the departure of the town’s remaining residents. We spent an hour or so wandering around the crumbling foundations of places where a few intrepid people once lived.

ith awareness about the nature of Asperger’s syndrome growing, much of the population now understands that people on the spectrum are confounded by social cues that come naturally to the rest of us. A few years ago, my (CONTINUED ON PAGE 65)

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disorder treatment, with a focus on minimally invasive spine surgery, spinal deformity, and cervical spine procedures. He is a highly trained orthopedic surgeon who takes pride in staying on top of the latest technological advances to provide the best in pediatric and adult spinal treatment. Dr. McCarthy performs a broad range of advanced surgeries, including robotic spine surgery.

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All MD’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications.

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RESTAURANT OF THE MONTH

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Seeing Sam’s World CONTINUED FROM PAGE 58

wife and I saw the Broadway play based on Mark Haddon’s best-selling 2003 novel, The Curious Incident of the Dog in the Night-Time, about a teenage boy in England who struggles with the expectations of society. The show’s staging brilliantly conceptualized the intense chaos careening around inside the 15-year-old Christopher’s head, with an endless feed of mathematic equations and fragments of language streaming frantically across the black box of the theater. Pounding electronic music and hot white lights helped depict the boy’s inner turmoil, which, like Sam’s, is forever masked by a stony facial expression. In Utah, I began to see that Sam was giving me a gift. Sam, the kid who never answers when we ask which composer’s music he’s playing on his keyboard. Sam, the kid who often signs greeting cards with a single dot. Though he rarely ever smiles or laughs, his sense of humor—or, more accurately, his sense of the absurd—is acute. He gets David Lynch. When I told him recently that he needed to have a flu shot, he deadpanned, “What if I get autism?” Adolescence was hard for him, but as he enters adulthood, he’s learning to be proud of the traits that make him unique. I think, for Sam, the barren terrain of Utah represented the nearest thing to a moonscape he could find on Earth. What would it be like to inhabit a distant satellite alone? I’m not sure I can imagine it, but I sure do believe Sam can. We spent a couple of days driving through Arches, hiking out to get a close look at Landscape Arch, the long, thin, bridge-like formation in the area known as Devils Garden. It took a bit of off-roading in our rented SUV, up several boulder-strewn switchbacks, to reach the potash evaporation pond, about 20 miles southwest of Arches. At one point, we left the

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car behind until it was a tiny speck in the distance, hoofing across a wide expanse of high desert and clambering up a huge slab of rock to get a view of the pond. There was no activity, no sign of life, behind the mining facility’s prohibitive fencing. Sam’s eyes were wide as he scanned the vast human emptiness of our surroundings. He lingered, taking plenty of photos. Some days that week he talked a lot. About Lynch’s movies, about

the fact that a bison is not a buffalo. There were other days when we drove for long stretches in silence. Our family learned long ago that if Sam is feeling overwhelmed, it’s best to just let him power down. Each night brought a new experience. I’d booked Airbnbs along the route, including a “glamping” tent with two full-size beds on the outskirts of Moab and, later in the week, a rustic cabin on a horse

farm near Ketchum, Idaho. Sam is a creature of habit, but he is well aware that the time has come for him to challenge himself. His parents will not always be by his side when the world requires him to navigate it. As we pressed on, each day brought a new set of questions: Where will we eat? Where will we pee? Will we be expected to meet our Airbnb host? At one point, we sat down for a late dinner on the patio of a hip little restaurant his mother would have loved. I brought along two pens and a notepad. While we waited for our orders to arrive, I asked Sam to try to write down as many of our stops as he could recall. I did it, too. When we were finished, he was thrilled to see that he’d remembered more than I had. Evidently, he’s a better reporter than his father. By the time we reached Boise, where we were charmed by the tidy Craftsman-style bungalows, Sam was exhausted from our excursion. After touring the Old Idaho Penitentiary and stopping for some gourmet ice cream, I left Sam to rest in our cottage rental while I explored some more. At a supply store, I bought him a gift, a small figurine of a bison. Unsurprisingly, he hardly acknowledged it, and soon we returned home. I used to change my cellphone screen saver often, but since our trip to Arches, I’ve kept the same image from our travels out West on my home screen. It’s a pristine clay outcropping under a cloudless azure sky. Sam still lives at home, but he’s working to change that; he just completed a computer coding boot camp and is now applying for jobs in the industry. And each time I go into his room, my eyes are drawn to the little souvenir that has pride of place on his desk: a plastic bison. James Sullivan is an author and journalist based in Amesbury, Massachusetts. Email him at jamesgsullivan@gmail.com.

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1/9/20 5:19 PM

LUNCHBOXWAX: A BADASS BRAND IN SEARCH OF BOLD LEADERS

How does a brand devoted solely to body waxing keep producing fresh headlines and storefronts? The secret is in the culture. LunchboxWax doesn’t do inauthenticity. When CEO Debi Lane founded the body waxing brand in 2010, she knew there were others in the wax-only industry, and one big brand dominating the space at the time, but that didn’t make her shy away. In fact, she leaned in. She knew that there was room and a need for a brand that was built with one main focus – its people. “We knew we had a superior waxing method to our competition, but what we wanted to do was humanize the guest experience and empower our workforce – that is what was missing out there.” And that was the birth of the LunchboxWax culture. “Make no mistake,” Lane says, “we are passionate about our culture, but we are equally focused on the business side. Hair keeps growing and we keep ripping it out – it’s a good business model!”

“When we meet with potential franchisees, we’re clear that they need to truly buy-in,” says Lane. “From one community serving another, to honoring all bodies, to our culture of beauty, collaboration, and purpose, what we hear back is pure excitement. They understand that we are building something very special – a movement! With what other brand can you embrace tenets like that?” That uncompromising spirit has paid off. Listed as one of the country’s fastest-growing franchises, with write-ups in Entrepreneur and the New York Post, and a turn-key model with modest start-up costs, LunchboxWax is poised to tap the $14B waxing and salon market. But the proof resides at the ground level. “Our franchise partners strive to be a positive force in their communities, personally and

professionally,” says Lane. “And our commitments are paying off, from our guests to waxologists to franchise owners, I’ll gladly stack our reviews against any other brand.” Potential partners are lining up. Before they decide to join the LunchboxWax family, Lane encourages them to visit a salon. She cites: “We want them to feel what we are talking about – what makes us stand apart from our competition. Once they experience our waxing technique and vibe, they’re hooked – just like our guests!” “We instantly thought it’d be a fit for our community,” says Bridge D’Urso, a franchise partner in Oregon. “Then I went into one of the salons to see for myself, and there was no doubt this would be my next adventure.”

“Our mission has remained the same since our inception: be bold, be real, and success will follow.” - Debi Lane, Founder and CEO

Fellow franchise owner Neal Habas agrees: “Walk into any salon, and the competence and kindness is palpable. The energy resonates and tells a great story. It’s natural to want to be a part of it.” With a number of prime territories open, endless opportunity awaits. But as Lane says, “Only the bold need apply.” Learn more about LunchboxWax franchising by calling 833-426-1198 or visit lunchboxfranchise. com/sw.

This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.

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5/31/19 9:29 AM

FRANCHISES SPECIAL ADVERTISING SECTION

MATCH WITH THE RIGHT FRANCHISE

When you go into business for yourself but not by yourself, you have to make sure the chemistry is right. Let these franchise experts share their know-how. By Jim Gold

the franchise insiders’ passion is helping their clients build wealth when it comes to finding

the right franchise, ask yourself, “What am I passionate about?” The Franchise Insiders will help find your answer. “When you own a business you’re passionate about, you want to tell the world about it and about why you are bringing it to your community,” says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Franchise owners should become passionate brand advocates for the business, whether it’s a gym,

a restaurant, a dog day care center, a senior care service, or an education program. The Johnsons’ no-fee consulting firm has helped hundreds of clients from a wide variety of backgrounds find the franchise opportunities that suit them best—and that will help them be successful. Johnson says they consider themselves the “matchmakers of franchising,” and their services are free to clients (the Johnsons receive a commission from franchisors).

Jack and Jill Johnson are the matchmakers of franchising.

Their clients include veterans of corporate America, lifelong homemakers, and others who want to be their own boss. Many clients are interested in starting a family business, something they can pass on to the next generation. Each client is paired with a franchise that fits their strengths and interests. And a free survey called the Business Builder Assessment helps clients see how their skills, experience, and passion fit with different opportunities. The Franchise Insiders will then typically provide a list of 10 franchises. Clients then narrow it down further, working with the Johnsons until they find that perfect match. The Johnsons only guide clients toward franchises that have already proven successful. In the case of new concepts, they make sure the businesses come from reputable franchise development companies, Johnson says. Using the Johnsons’ Foundational Franchise Method, clients may start with a fairly low-investment, recessionresistant franchise. As a franchise owner builds wealth, they can add more franchises to their portfolio. Part of the beauty of franchising is that you work with a system, Johnson says. “People who own multiple franchises didn’t go in and reinvent the wheel,” he says. “They were good team players.”

68 southwest february 2020

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Recession Proof - Million Dollar Franchise Opportunity Experts Weâ&#x20AC;&#x2122;ve helped hundreds of people choose the right franchise.

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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6/27/19 9:52 AM

FRANCHISES SPECIAL ADVERTISING SECTION

THE ROAD TO GROWTH ENTREPRENEURS WITH THE

drive to own and operate a successful business should take a look at the SealMaster franchise system. With consistent growth since its inception— even during tough economic times—one could call SealMaster recession-resistant. “With my SealMaster franchise, my net worth and income have grown heartily and consistently, in spite of the worst downturn in the economy I’ve ever experienced,” says Mike Bashir, who owns two of the system’s territories. SealMaster franchisees manufacture and/or distribute a full line of pavement maintenance materials, supplies and equipment. Franchisees

have large, protected territories, according to Franchise Development Director Jason Hedlesky. Most cover entire states, and franchisees can open as many locations in their territories as demand dictates. “That presents phenomenal growth potential,” Hedlesky says. SealMaster and prospective franchisees spend weeks

SealMaster helps its franchisees succeed.

or even months vetting one another. “We invite them to talk to other SealMaster franchisees, and they visit our home office to meet our leadership team,” he says. Ideally, prospects will have a solid background in sales or marketing. “The most successful franchises have important things in common,” Hedlesky says. “They have strong business acumen, they are very competitive, and they reinvest so they have the ability to dominate their territories.” These are among the reasons SealMaster is the world’s largest producer of pavement sealer, according to Hedlesky. “We have the best and largest product line and the most wellknown brand in our industry, and we take pride in providing the best service possible.”

FRANCHISE BUSINESS OPPORTUNITY

SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.

“The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

Allentown, Penn.

Indianapolis, Ind.

SealMaster Franchise Owner

AVERAGE GROSS SALES

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.

New & Existing Territories Available

1/7/20 11:28 AM

FRANCHISES SPECIAL ADVERTISING SECTION

prioritize culture when you invest in a

LunchboxWax franchise, you’re embracing a culture, not just a business venture. “The intention of LunchboxWax from the start was to make everyone feel welcome. That was built into the company culture from day one,” says Debi Lane, founder and CEO. “The culture is what makes us family. It attracts franchise partners who want to be a part of something bigger.” LunchboxWax gives entrepreneurs a strong bottom-line business that empowers its workforce, Lane says. “Our job as the franchisor is to communicate, collaborate, and give franchise partners the tools to be confident as

business owners,” Lane says. LunchboxWax salons offer 15- and 30-minute services centered on soft-wax techniques that remove hair from a guest’s face, body, legs, or feet. Although the service is speedy, each guest gets a comfortable, luxurious spa experience. LunchboxWax’s well-defined branding grabs customers’ attention and helps the company stand out. Franchisees receive indepth guidance and support, training in LunchboxWax’s unique speed-waxing technique, and assistance with everything from site selection to build-out. The company looks for good leaders rather than good managers, says Carrie Morgan, LunchboxWax’s vice president of culture and training. Energetic and pas-

LunchboxWax places a premium on a strong company culture.

sionate franchisees will show an interest in developing and growing as individuals while also looking for a good business opportunity. Lane stresses that effective leaders never stop learning. “We must remain teachable, no matter our successes, positions, or titles,” she says. “I do this by surrounding myself with people who know more than I do. This helps me to keep leveling up.” She also emphasizes a collaborative environment. “This not only empowers the people around us, it encourages ideas,” she says. “This is how we all keep learning.” LunchboxWax franchise partners take the brand’s benefits and translate them into something meaningful for the guests and communities they serve, Lane says.

february 2020 southwest 71

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1/8/20 11:55 AM

FRANCHISES SPECIAL ADVERTISING SECTION

JOE GOLIO KNEW he wanted to invest in a new business. But the former restaurant operations manager didn’t want to get into retail, where he knew he would have to compete with online shopping outlets. Pool Scouts’ professional approach to pool cleaning and maintenance service was the refreshing opportunity he was looking for. Pool Scouts’ engaging branding, business model, and low startup costs all made a splash. “And the internet is not going to clean your pool,” Golio says. Golio launched Pool Scouts of Lehigh Acres, Florida, with his wife, Laura, and one of their three sons, Mason, in March 2019, just weeks after signing franchise papers.

He and his son attended a two-week training at Pool Scouts’ Virginia Beach, Virginia, headquarters. The first week focused on financials and back-office duties. In the second week, they received hands-on training, servicing pools with head technicians. Today, they service 100 customers a week. And they provide service year-round. Pool Scouts President Michael Wagner says that driven, passionate people from various backgrounds should look into a pool service franchise. “Our franchise owners are veterans, property managers, landscapers, a radio personality, and both business and pool professionals,” Wagner says. The business is based on

Pool Scouts prides itself on professional service.

recurring revenue and allows franchisees to go into business for themselves, but not by themselves. Wagner points to the company’s brand promise: “Perfect Pools, Scout’s Honor.” It’s something that resonates with customers looking for a more professional approach to residential pool cleaning and maintenance, he says.

PHOTOGRAPHY COURTESY OF POOL SCOUTS

DIVE INTO A NEW OPPORTUNITY

MAKING WAVES IN THE POOL SERVICE INDUSTRY

POOLSCOUTSFRANCHISE.COM • 844-40-SCOUT

“

Pool Scouts provides processes and systems along with a phenomenal support team to help me grow my business. Together we will

Ranked one of Entrepreneur’s Top New Franchises in 2019 Recurring revenue business model

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maintenance industry! David Muirhead, Franchisee (Northern Virginia)

Full training & support no experience needed

”

BRANDS POWERED BY

Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not 72 southwest 2016 constitute approval ofyesvember the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York. ©

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1/7/20 11:28 AM

FRANCHISES SPECIAL ADVERTISING SECTION

find your purpose with right at home with right at home,

entrepreneurs have a chance to invest in themselves with a business that can be both financially rewarding and personally fulfilling. One of the country’s largest and fastest-growing home-care franchise brands, Right at Home provides an important service to families and a major opportunity for franchisees. A Right at Home franchise is an especially good fit for anyone who wants to find purpose in their work and make a positive difference in the world, says Eric Little, chief development officer for Right at Home. Successful Right at Home franchisees are often people who have thrived in a business

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environment or the corporate world. By making a purposedriven investment in Right at Home, they can be their own boss and apply their skills to something meaningful. Running a Right at Home franchise is a full-time job, and it can be challenging. But the rewards include the knowledge that you’re doing something that will improve your community. “Right at Home is a business for people who enjoy working and have a solid work ethic,” Little says. “You need to like what you do for a living.” Right at Home values its strong culture, which is why the company spends anywhere from three to four months in a dialogue with prospective franchisees. It’s important that franchisees want to improve not only their own lives, but also the lives of the people they serve. Right at Home makes that possible.

1/7/20 1:59 PM

EDUCATION SPECIAL ADVERTISING SECTION

REACH FOR NEW HEIGHTS

The two universities and one school district featured here are helping learners seek new outcomes and get the educational tools they need to succeed. By Page Grossman

opportunity defined the university of New Mexico’s unparalleled educational opportunities open doors to more than just a world-class education. UNM has a mission to serve, and by teaching and advancing the brightest minds, UNM’s students, faculty, and alumni— proud members of the Lobo pack—create opportunities for jobs, discovery, social growth, and more. This isn’t just a university—UNM is a critical driver of economic and social prosperity for the state and region. As the state’s flagship university, sharing knowledge and discovering “the next” alongside other leaders of educational and technological exploration is a part of its institutional DNA. In fact, UNM has three national laboratories within 100 miles of its 600-acre main campus in Albuquerque. This proximity allows University departments, programs, and centers to collaborate on research with some of the most cuttingedge institutions in the world. These partnerships and the experience they provide create countless opportunities for UNM’s students and researchers. Students not only acquire knowledge, but also have the freedom to create it. Likewise, many Lobos

choose to shape the future at the Innovation Academy, a place where students harness ingenuity into entrepreneurship. Through a partnership with the Rainforest Student Pitch Competition for business ideas, this program has generated 29 student startups. UNM’s technology transfer and economic development arm, STC.UNM, has spun off 130-plus startup companies, creating millions of dollars in labor income for local workers. Other opportunities at UNM are for future leaders. Take, for example, a video chat between New Mexico school

UNM is one of 131 R1 “very high research” institutions in the U.S. and the only one in the state.

children and NASA astronaut Christina Koch—live from the International Space Station. UNM biology professor David Hanson wanted to encourage students of all ages to explore STEM-based education. By connecting NASA with UNM, he gave 500 young minds an out-of-this-world chance to talk to an astronaut. Lobos create a collaborative environment unlike any other. In this place where cultures and perspectives merge, some of academia’s top minds are making the impossible possible. At UNM, opportunity isn’t simply found—it’s created.

74 southwest february 2020

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C R I S TA B E L L E D E S O U Z A Curing ovarian cancer

AMY NEEL Speech acoustics

SONIA GIPSON RANKIN Race and the law

A K I M A S A M I YA K E Quantum computing

KARL KARLSTROM Grand Canyon strata dating

JESSICA RICHARDSON Effects of repeated head trauma

A B H AYA D AT Y E Pollution-reducing catalyst

FELISA SMITH Complex dynamics of organism scaling IRENE SALINAS Neuroimmunology

K R I ST I N A M . JACO B S E N Navajo music

MAREK OSIŃSKI 10x faster fiber optic network

I VA N A G O N Z A L E S Computational design of materials

V I C T O R P O LYA K Climate change and sea levels

YEMANE ASMEROM Sudden climate reversal

E R I C S . LO K E R Fighting African parasite

A L E J A N D R O M A N J AVA C A S Nanophotonics

DA N I E L F E E Z E L L Next-gen power devices STEVEN BRUECK Efficiently cooling buildings L I N D S AY L O W E W O R T H I N G T O N Measuring Alaskan earthquakes

PERSPECTIVES AS WIDE OPEN AS OUR SKIES. Doing real research takes seeing the world through vastly different lenses. And not just with electron microscopes or through the eyepiece at our observatory, but through the different perspectives cultivated by a rich mosaic of cultures. Our research and scholarship landscape is vibrant, complex and ever-changing—representing a wide variety of disciplines and diverse viewpoints. From new ways of interpreting philosophy to the discovery of orbiting supermassive black holes. The vital research conducted at The University of New Mexico is helping address local, national and global concerns, changing countless lives and even the way we see the world and the universe.

DEFINE.UNM.EDU

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EDUCATION SPECIAL ADVERTISING SECTION

when most people think of education at the university level, they think of learners specializing in specific areas of study, covering basics in education and learning skills like research. Located in High Point, North Carolina, High Point University thinks of education as so much more and prides itself on being “the Premier Life Skills University.” One of the things needed to become a high-ranking university is investment. Already, HPU has invested $2 billion in academic programs and has added six academic schools, two student centers, 10 residential communities, a 4,500seat basketball arena, and a conference center and hotel. HPU has also put $250 million into STEM-focused faculty, technology, and facilities. As impressive as that is, there’s another $1 billion investment planned for the next decade. To take HPU to the next level, the university will be investing $700 million in scholarships focused on firstgeneration students, diversity, academic excellence, and veterans. The other $300 million will be used to construct a new library, academic facilities, admissions center, and a Division I ice hockey complex. As the Premier Life Skills University, HPU not only offers but also requires the President’s Seminar on Life Skills for all freshman students. This course helps students develop skills in communication, networking, coachability,

fiscal literacy, and community service. These life skills aren’t just important to HPU; employers also rank them as being critical in the workplace. HPU not only prepares students academically; it also prepares them to be successful in life. Academic coursework is complemented by life skills training and experiential learning programs such as internships, research, global education, and service learning. With 97 percent of gradu-

High Point University balances academic coursework with life skills crucial for future success.

ates employed or continuing their education within six months of graduation, HPU’s success is clear. For the last eight years, HPU has been ranked the No. 1 Best Regional College in the South by U.S. News & World Report. And considering HPU’s continuing investment in well-rounded students who are academically focused and taught necessary life skills, there’s no reason to think that will change.

PHOTOGRAPHY COURTESY OF HIGH POINT UNIVERSITY

investing in innovation

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Steve Wozniak Apple Co-founder and HPU’s Innovator In Residence

Marc Randolph Netflix Co-founder and HPU’s Entrepreneur In Residence

The Co-Founders of Apple and Netflix Mentor our Students ACCESS TO INNOVATORS High Point University’s In Residence Program provides students and faculty with extensive access to global leaders, who serve as consultants, teachers and motivators. To learn more about the university U.S. News and World Report ranks #1 Best Regional College in the South for the eighth consecutive year and #1 Most Innovative College in the South for the fifth consecutive year, visit www.highpoint.edu.

HPU’s Innovator In Residence Steve Wozniak Apple Co-founder

HPU’s Sports Reporter In Residence

Bob Ryan Famed Boston Globe Sports Reporter

HPU’s Entrepreneur HPU’s Sports Executive In Residence In Residence Marc Randolph Netflix Co-founder

Cynthia “Cynt” Marshall CEO, Dallas Mavericks Former Chief Diversity Officer, AT&T

HPU’s Sales Professional HPU’s Global Artist In Residence In Residence Larry Quinn Former National Sales Training Manager at Xerox

Karen Jacobsen “The GPS Girl” and Australian voice of Siri

HPU’s Broadcaster In Residence

HPU’s Journalist In Residence

Joe Michaels Director of NBC’s TODAY Show for 22 years

Byron Pitts Co-anchor of ABC News “Nightline”

HPU’s Corporate Educator In Residence

HPU’s Leadership Expert In Residence

Scott McKain Keynote Speaker and Bestselling Author

Mark Sanborn President of Sanborn & Associates, Inc.

High Point, North Carolina AT HIGH POINT UNIVERSITY, EVERY STUDENT RECEIVES AN EXTRAORDINARY EDUCATION IN AN INSPIRING ENVIRONMENT WITH CARING PEOPLE.®

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EDUCATION SPECIAL ADVERTISING SECTION

creating great educators although so much focus is placed on higher education and universities, what’s happening at the ground level in K–12 education is just as

THE FUTURE IS CCSD NOW HIRING Opportunities abound in The Clark County School District (CCSD), one of the largest and fastest growing districts in the United States. Serving more than 320,000 students in a unique combination of urban and rural schools, CCSD seeks exceptional teachers, leaders and staﬀ who are committed to helping all students thrive.

HAVE A DEGREE NOT IN TEACHING? After 10 weeks of training and practice, applicants are eligible for hire into a full-time position, with medical and retirement beneﬁts.

THE BEST CHOICE FOR YOUR FUTURE To learn more or to apply, visit www.Teach.Vegas. For application assistance, contact Human Resources at (702) 799-5427.

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important. There are few who know this better than Nevada’s Clark County School District, the fifth-largest school district in the United States. With more than 320,000 students, which constitutes 75 percent of the students in Nevada, CCSD works hard to train and hire the best educators for their students. To support their students, CCSD has hired 1,500 highly qualified teachers in the last year. And they’re looking to hire even more. For those interested in working with this school district, there are so many opportunities—and not only as a teacher. There are openings for teacher leaders, support professionals, administrators, bus drivers, food service workers, and more. To make it even better, you don’t have to already have a teaching degree. CCSD can help you combine teaching with your passion for your area of expertise. CCSD offers its ALTA program, or Accelerated Licensure Teacher Academy, a 10-week teacher training program for those who already hold a degree but don’t yet have their teaching certification. The program is low-cost and offers scholarships and opportunities for those who may not be able to pay up front. CCSD is always growing and looking for the best and the brightest to be the support system behind their students. Everyone has had that one special person who supported and encouraged them to learn as a child—through CCSD, you can become that person for Nevada’s future leaders.

1/6/20 4:14 PM

Sudoku BY GARETH MOORE For more brain-training games from Gareth Moore, visit brainedup.com.

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 82

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february 2020 Southwest 79

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Fun!

Love Is in the Air 1

Sponsored by:

Across

Answers on page 82

Crossword

1 What you may find

through IJL

high-grade sheets

5 Pesky insect 9 Cotton used for 13 1-Across, in

ancient Rome

14 Engagement

symbol

15 Wild 16 Part 1 of the reason 19 ABBA song with the

lyric “The love you gave me, nothing else can save me” 20 Wide shoe size 21 Women, quaintly 22 Prop for Harry Potter 23 In favor of 24 Rose and lilac, for two 27 Worry 29 Tachometer letters 32 Be wild about 33 One that may be engaged 34 Robert Crawley’s wife, on Downton Abbey 35 Part 2 of the reason 38 Like the Sahara 39 Cupid’s Greek counterpart

40 ___ your gut (what

you should do when deciding whether to have a second date) 41 CIA forerunner 42 “Somethin’ ’Bout You Baby I Like” singer Campbell 43 It pairs well with wine 44 Total 45 Place for garden tools 46 IJL success stories 50 Good result of playing a round 51 Bro’s sibling 54 Part 3 of the reason 57 Takes an apartment 58 Shrek or Fiona, for example

59 Leave out 60 “ ___ you’re told!” 61 Slow 62 Romantic act

Down

1 Puts down 2 Herman Melville

book

3 “Darling, Je ___

Aime Beaucoup” (Nat King Cole hit) 4 Make a mistake 5 Salad makeup 6 Vetoed 7 For an aardvark, it’s just lunch 8 Professional’s endof-week whoop 9 Law of Desire director Almodóvar 10 Some nest eggs, for short 11 What you may find through IJL

12 Rodriguez who’s

engaged to Jennifer Lopez 15 Be romantically playful 17 Got close to 18 Mocking fun 22 It’s Just Lunch is the ___’s No. 1 personalized matchmaking service 24 Confectioner’s bean 25 Fragrances 26 Writer L’Amour 27 Serious criminal 28 Emulates Cardi B 29 Scoundrel 30 Word on a reporter’s badge 31 Photo finish

33 Two-time romantic

lead for Roberts

34 Like some hams 36 Quarterback’s

headgear

37 Some are

significant

42 Deep divisions 43 Lon of horror

movies

44 Sees across a

crowded room

45 Sign of a perfect

match

46 Valentine, e.g. 47 Bread spread 48 Forearm bone 49 Look for the perfect gift 51 Rig on the road 52 Flower in a Van

Gogh painting

53 Fleet fleet of the past 55 Sense of self 56 Stir-fry pan

80 Southwest February 2020

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Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

THE DATING EXPERT

DANIELLE LAVER, International Liaison. Interests: music, travel, restaurants

ERIK LAVER, Entrepreneur. Interests: travel, cars, foodie

OUTSOURCING THE SEARCH

NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet

(for someone special)

someone.

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.

Dating life pre-It’s Just Lunch?

Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss. Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was look looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.

8 0 0.858.6 526

it's just lunch 1.indd 1

Challenges of re-entering the dating scene? E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”. D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”

Benefits of working with a matchmaker? D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re

SECOND DATE? First dates can be less stressful

HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special? You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).

Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!

if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.

Particular challenges of being an entrepreneur and dating? E: Being a business owner, my schedule is always full. My of office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant. My date. I just had to show up. Simple. I had a fabulous experience. And met Danielle, my wife! Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?” CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to. That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone. It’s Just Lunch Matchmakers:

SANDRA HATTON

SARA DARLING

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:24 PM

START YOUR VEGAS ADVENTURE

WHERE IT ALL BEGAN

Answers Love Is in the Air L A Y S

O M O O

C A C A O

O D O R S

C A R D

O L E O

V E G O R R U R N E S E E W A N L O R S O R E U L D H I D E S G L S U M U P L E L O F T N T S A S

N A T P I N G F E X T I J L D E F A I R D P R O F R E T G E A R C E L P Y O U R O S T R E N C H E S H E D S P A R H E A N S W O G R E O P O K Y K

I R A S

M A T E

A L E X

R O G U E

P R E S S

M A T T E

S E M I

I R I S

S S T S

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The Guide GET IN THIS SCENE

Tampa

PHOTOGRAPHY BY KEIR MAGOULAS/VISIT TAMPA BAY

1 At Southwestvacations.com, book your flight to Tampa. 2 Add on excursions and activities, like a visit to the world-famous Florida Aquarium. 3 For a fun way to get around town, take a ride on a TECO Streetcar. The line runs from downtown to the historic Ybor City district. IN THIS ISSUE / 84 Travel Tips / 86 Inflight Entertainment / 87 Beverages / 88 Products and Services / 90 Rapid RewardsÂ® / 92 Go International / 94 Route Map

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Travel Tips

Fly Like a Pro

SNACK TIME

Check out these reminders to enjoy a stress-free travel experience. SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la

pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. Por favor usa auriculares para cualquier sonido o video. Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

We serve complimentary snacks, but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the Safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

Always Permitted

Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos implantados también son permitidos. Pacemakers Marcapasos Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico Electronic Watches Relojes electrónicos Noise-Canceling Headphones Auriculares que aislan el ruido

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BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley. Please remain seated when the seatbelt sign is turned on.

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

ON A BUSINESS TRIP? With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest.com/ businessselect. MORE WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby. POWER UP Don’t forget to charge your device so you can enjoy our inflight entertainment offerings.

*Price depends on Customer’s itinerary; subject to availability.

Never Permitted Nunca pueden usarse dentro del avión

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario. Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies) Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina. Samsung Galaxy Note 7 Smartphone

Also Good to Know También es bueno saber DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/ syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) smaller personal item. El límite es de una (1) maleta por persona y un (1) artículo personal más pequeño.

No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on South west.com® to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

PETS All pets must stay inside their carriers and under the seat (not in an unoccupied seat) for the duration of the flight. Todas las mascotas deben estar adentro de sus portamascotas y debajo del asiento (no en un asiento vacío) mientras dure el vuelo. Southwest.com/pets ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo.

SEATBELT EXTENSIONS Only seatbelt extensions provided by Southwest Airlines are approved for use onboard the aircraft. Only one seatbelt extension per person is allowed. Solo están aprobadas las extensiones para el cinturón de seguridad provistas por Southwest Airlines para su uso abordo de la aeronave. Se permite una sola extensión para el cinturón de seguridad por persona.

FEBRUARY 2020 SOUTHWEST

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Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play Store or Apple App Store before your flight. 1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

2 Messaging service only allows access to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the Inflight Entertainment Portal. • In order to provide a topnotch WiFi experience, we prohibit access to certain

high-bandwidth applications and websites, including Netflix, HBO GO®, and telephony applications (VoIP). We also prohibit access to certain obscene or offensive content.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Crusetandand CranApple splash in some juice for a fun and fruity POP THE BUBBLY

drink to enjoy onboard your Southwest flight. The fizzy crispness of Cruset Sparkling Wine and the tart sweetness of Minute Maid Cranberry Apple Cocktail combine for a more wintry mimosa that’s sure to hit the spot. COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Deja Blue® Purified Still Water

* Regular creamer available ** Beverage available only on flights to/from Hawaii

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Founders® All Day IPA ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*

WINE $6

• Carmenet Cabernet

Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

LIQUOR $7

• • • • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Cazadores Tequila Blanco • Blue Chair Bay Coconut Spiced Rum* * Beverage available only on flights to/from Hawaii

†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. RECYCLING

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines. RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

… you’re gearing up for spring break. Get ready to get away. Use Southwest Vacations® to plan your trip and save big by bundling your flight, hotel, and rental car. Southwestvacations.com

PHOTOGRAPHY BY GRADYREESE/ISTOCK

Need a hand? Southwest® can help you when ...

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PHOTOGRAPHY BY MONKEYBUSINESSIMAGES/ISTOCK (CAR RENTALS), VALENTINRUSSANOV/ISTOCK (HOTELS)

... you’re hitting the road. Earn two, three, or four times the points with our partners, including Budget®, Hertz®, and Avis®. Southwest. com/car-rentals

… YOU WANT FIRST PICK. Be one of the

first on the plane by upgrading on the day of travel. When available, Upgraded Boarding allows you to secure a position in the A1-A15 boarding group for an additional fee.

… you want a good night’s sleep. Earn Rapid Rewards® points when you book a stay at your favorite hotels. Southwesthotels.com FEBRUARY 2020 SOUTHWEST

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Rapid Rewards

Hey, Frequent Flyers!

Whether you’re doing your taxes, dining out with friends, or searching for the perfect floral arrangement, it’s easy to earn Rapid Rewards® points.

Treat yourself to a nice meal. Sign up for Rapid Rewards Dining® and earn 1,000 bonus points when you dine at your favorite restaurants.*

You don’t have to wait until April. Use TurboTax® and earn points when you file your 2019 taxes.

Surprise a loved one with a bouquet. Earn 1,000 points on an order of $29.99 or more at 1-800-Flowers®.

ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. *Must sign up by March 31, 2020, opt in for emails, and dine at a participating location within 30 days to earn the 1,000 bonus points.

50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases

Hotels

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

*When available

Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY ANJALI PINTO/STOCKSY

Earn 50,000 Points

EXCLUSIVE INFLIGHT PORTAL OFFER

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Rapid Rewards Tiers and Companion Pass A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access,* a dedicated phone line to answer any questions, and more. Southwest.com/ALstatus A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges** with you for an entire calendar year. Southwest.com/ companion *For a complete list of available Fly By locations, visit Southwest.com/flyby. **Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2020 Southwest Airlines Co.

Shop, Dine, and More

Make your points go further.

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points and get a special bonus, when you join the Laithwaites Wine Club. Learn more at laithwaites.com/southwest.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

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Go International

SPLISH SPLASH

Insider’s Cancun Southwest® serves 13 international destinations, including Cancun.

SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinCUN and enter for your chance to win round trip air travel for two on Southwest to Cancun International Airport, four-night double accommodations at Royalton Riviera Cancun, and airport/hotel transfers in Cancun.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY COURTESY OF ROYALTON RIVIERA CANCUN (HOTEL); PHOTOGRAPHY COURTESY OF BELOVED HOTELS (MUSICIANS)

The Royalton Riviera offers multiple pools and a splash park for the kids.

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AKUMAL BEACH

Located on the Riviera Maya, this beach is full of colorful sea creatures you can observe while snorkeling in the crystal-clear waters.

EL REY RUINS Named after “the King” stone sculpture found on the site, these ruins are located right in the middle of the city’s famous Hotel Zone.

BELOVED PLAYA MUJERES

PHOTOGRAPHY BY ORCHIDPOET/GETTY (EL REY RUINS), M.M. SWEET/GETTY (SEA TURTLE)

This boutique adults-only hotel on Cancun’s popular beach is a highly rated getaway for couples looking for a luxury experience. With live music, a full-service spa, and seaside golf, there’s never a shortage of things to do.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Open to legal residents of 50 United States and the District of Columbia (excluding Alaska), age 21 or older at time of entry. Void where prohibited. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $2,800. For complete details and Official Rules, visit Southwestvacations.com/WinCUN. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Feb. 29. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com®. PACIFIC TIME

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered. * Subject to requisite governmental authorization.

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO)

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS

SAN JOSE

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY SAN DIEGO

NASHVILLE TULSA

AMARILLO

PHOENIX

OKLAHOMA CITY

LITTLE ROCK

LUBBOCK TUCSON

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

LIHUE (KAUAI)

MEMPHIS

MIDLAND/ODESSA

HONOLULU (OAHU) AUSTIN

KAHULUI (MAUI) KONA (ISLAND OF HAWAII)

PENSACOLA

HOUSTON (HOBBY)

HILO (ISLAND OF HAWAII)

SAN ANTONIO

NEW ORLEANS

CORPUS CHRISTI

Service from SMF to OGG starting 3/7/20.

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

COZUMEL*

SAN JOSE

Stop in at Meso Modern Mediterranean for a creative cocktail or non-alcoholic “spiritfree” like the Tonic + Orange Blossom.

BELIZE CITY

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IT’S JUST LU IT’S JUST LUNCH

PHOENIX

Take in the natural beauty of the American Southwest at the Desert Botanical Garden.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

ALBANY

BUFFALO/ NIAGARA FALLS

DETROIT

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD LONG ISLAND/ISLIP NEW YORK (LAGUARDIA)

CLEVELAND PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

CHARLESTON

PENSACOLA

JACKSONVILLE

PANAMA CITY BEACH

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Try Seville Quarter, a sprawling venue home to fun spots like a dueling piano bar and a billiards parlor.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

PHOTOGRAPHY BY BENEDEK/ISTOCK (PENSACOLA); PHOTOGRAPHY COURTESY OF DESERT BOTANICAL GARDEN (PHOENIX); PHOTOGRAPHY BY LEILA SEPPA (SAN JOSE)

NORFOLK/VIRGINIA BEACH

LIBERIA

WE BELIEVE THE BEST WAY TO GET TO KNOW SOMEONE IS FACE-TOFACE.

RICHMOND

FIND OUT WHAT AN IT'S JUST LUNCH MATCHMAKER CAN

SAN JOSÉ

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Its just lunch.indd 1

DO FOR YOU. 800.858.6526 ItsJustLunch.com

1/9/20 11:08 AM 11/27/18 10:48 AM

One Question

Juliette Lewis,

what’s your advice for someone trying to break into acting?

Catch Lewis in season two of Sacred Lies: The Singing Bones, streaming on Facebook Watch.

PHOTOGRAPHY BY MAARTEN DE BOER/THE LICENSING PROJECT.COM

The biggest thing in the arts is that you really have to love it, because it can be challenging to create a livelihood in this industry. I didn’t really go to acting classes. I started working at a very young age, and I learned a lot on the job. But before that, I spent a lot of time in my imagination—I think that’s productive. I loved imagining people’s lives, what their rooms looked like, what challenges they were facing. I guess it’s helped me develop a deep empathy for people who are different than me. I think that it’s healthy and productive to people-watch and daydream. Nothing is wasted time.

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Manuel Antonio National Park

Capuchin Monkey

Morpho Butterfly

Keel-billed Toucan

Three-toed Sloth

Caño Negro Wildlife Refuge

It’s Caravan’s Costa Rica Natural Paradise! 2020 Is Your Year to Go. Call Now for Choice Dates.

Volcanoes, Rainforests, Beaches

ou are invited to Costa Rica on a fully guided tour with Caravan. Includes all hotels, all meals, and all activities. Pura Vida! Day 1 San José, Costa Rica Welcome to the “rich coast,” friendly land of democracy and natural beauty. Caravan provides airport transfers. Day 2 Sarchi, Coffee Plantation Visit the artisan village of Sarchi. Shop for colorful handicrafts and see traditional oxcart painting, considered the national symbol of Costa Rica. Then, tour a coffee plantation. Visit a butterfly garden. Day 3 Wildlife Rescue, Fortuna Visit a wildlife rescue center where injured animals are rehabilitated for release back into the wild. Continue to Fortuna in the San Carlos Valley for a two night stay.

+ tax, fees. USD

Day 7 Cruise, Manuel Antonio Cruise on the Tarcoles River. Enjoy bird watching and crocodile spotting. Continue to your hotel at the Manuel Antonio Park entrance.

Dear Vacation Traveler, Welcome to a great vacation at an affordable price. These quality tours feature complete sightseeing, professional tour directors, and great itineraries. Discover for Day 8 Manuel Antonio Visit Manuel Antonio National Park, yourself why smart shoppers and a natural habitat for the three-toed experienced travelers choose Caravan. Happy Travels! sloth and capuchin monkey. Hike through the rainforest and along beach coves. Look for toucans and About Caravan Tours Caravan began selling fully guided parrots. Farewell dinner tonight. tours in 1952. We have been under Day 9 San José the same family management and Tour ends after breakfast. Caravan ownership ever since. Keel-billed provides airport transfers. Thanks Toucans Are for vacationing with Caravan! Very Social Creatures

Full Itinerary at

Costa Rica

Atlantic Caño Negro Arenal Volcano Jungle Wildlife Cruise Turtle Hanging Fortuna Park Coffee Tour Bridges Sarchi Guanacaste

Wildlife Day 4 Caño Negro, Hot Springs San José Rescue Pacifi c Cruise on the Rio Frio, gateway Manuel to the Caño Negro wildlife refuge. Tarcoles Cruise Antonio Watch for water-walking lizards, Daystop Overnight caimans, and howler monkeys. Then, soak in volcanic hot springs. Hotels - listed by day 1, 2 San José Barcelo Palacio Day 5 Hanging Bridges Hike on the Hanging Bridges, view 3, 4 Fortuna Magic Mountain majestic Arenal Volcano, and take 5, 6 Guanacaste J. W. Marriott 7 Manuel Antonio San Bada a scenic drive around Lake Arenal. 8 San José Real InterContinental Continue to the Pacific Coast for a relaxing two night stay.

Choose An Affordable Tour Costa Rica 9 days $1295 Panama & Canal 8 days $1295 Guatemala w/ Tikal 10 days $1395 Yellowstone 8 days $1495 Grand Canyon 8 days $1595 California Coast 9 days $1995 New England 8 days $1595 Canadian Rockies 9 days $1995 Nova Scotia & PEI 10 days $1695 Per Person U.S. Dollars, + tax, fees, airfare FREE 24 Page Brochure

Day 6 Turtle Park, Guanacaste Visit Leatherback Turtle National Park. These marine reptiles are the largest in the world, weighing over 1,500 pounds. Free time at the J. W. Marriott Resort and Spa.

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February 2020

Articles inside

Outsourcing the Search (for someone special)

REACH FOR NEW HEIGHTS

MATCH WITH THE RIGHT FRANCHISE

LUNCHBOXWAX: A BADASS BRAND IN SEARCH OF BOLD LEADERS

Seeing Sam's World

This Dog Could Save Your Life

Take It Easy

Cathy Engelbert

Daily Harvest

69% of us admit to shopping at work.

Check In: Hotel Figueroa

88% of us have lost sleep due to bingewatching.

BREAKING UP WITH ONLINE DATING

Joyful Heart

Mentoring Young Minds

Rising Stars

The A-List: Lisa Hendrikson

Be in a Business You Love with the One You Love

5 Ways to Love Your Dog