September 2019 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE SOUTHWESTMAG.COM

Dâ&#x20AC;&#x2122;Arcy Carden IS IN A

GOOD PLACE

SEPTEMBER 2019

F3_DARCY_kdm.indd 2

8/14/19 9:19 AM

DALLAS: A WORLD OF

INSPIRATION Dallas is a city with many sides, but our artistic one shines brightest. Downtown you’ll find the largest contiguous urban arts district in America, part of a collection of architecturally stunning venues and museums that spreads across the city. Take in rousing opera and classical music, the best of Broadway and soul-stirring dance—plus, striking sculpture, classic landscapes and inspired multimedia installations. No matter which side of the Dallas arts scene you sample, you’re sure to head home inspired.

Find tickets, shows, exhibits and more at VisitDallas.com Location: The Majestic Theater Featuring: Ballet Folklorico, Bishop Arts Theatre Center, Bruce Wood Dance, Dallas Black Dance Theatre, Dallas Summer Musicals, Dallas Symphony Orchestra, Sammons Center for the Arts, Texas Ballet Theater

Lorem ipsum

visit dallas.indd 2

7/19/19 8:39 AM

C O M E

S E E

T H E

MANY SIDES OF DALLAS THE KINSEY AFRICAN AMERICAN ART & HISTORY COLLECTION The award-winning museum exhibition The Kinsey African American Art & History Collection is coming to the African American Museum in Dallas. The exhibit will feature stunning artwork, artifacts and more to highlight African Americans’ achievements and culture from 1595 to present day.

WHEN

WHERE

September 21, 2019 through March 1, 2020

African American Museum

aamdallas.org

LATINO ARTS PROJECT: MEXICAN MODERN SCULPTURE Dallas’s latest permanent pop-up museum explores Latino art, history and culture while also celebrating the local Latino community. Latino Arts Project’s inaugural and current exhibit, Mexican Modern Sculpture: A Study of the Artists, spotlights nine transformative Mexican artists, who reached their pinnacle of fame during the 1930s–1950s from five regions in Mexico, through nearly 100 sculptures. With the support of the Secretaría de Cultura of México, the Latino Arts Project will be the only venue in the United States to feature this exhibit.

WHEN

WHERE

Open through September 22

Latino Arts Project

latinoartsproject.org

ELMGREEN & DRAGSET: SCULPTURES EXHIBIT

Making its first major museum presentation in the U.S., the artists utilize sculpture, performances and site-specific installations in the museum and Garden to reinterpret familiar designs found in everyday life, emphasizing personal, social and political issues.

WHEN September 14, 2019 through January 5, 2020

WHERE Nasher Sculpture Center

nashersculpturecenter.org

visit dallas.indd 3

7/19/19 8:40 AM

E X P E R I EN CE I T ALL!

Landry’s offers something for everyone with spectacular restaurants from casual to fine dining, luxurious hotels, resorts & casinos, and entertainment destinations from coast to coast. UPSCALE DINING

CASUAL DINING

ENTERTAINMENT

HOSPITALITY

Las Vegas • Lake Charles Atlantic City • Biloxi • Laughlin

1.800.5.LANDRY • LANDRYSINC.COM landry's.indd 2

8/9/19 9:13 AM

FROM HARPERCOLLINS PUBLISHING BUSINESS ADVICE FROM SELF-MADE BILLIONAIRE AND OWNER OF LANDRY’S INC.

TILMAN FERTITTA

SHUT UP AND LISTEN!

HARD BUSINESS TRUTHS THAT WILL HELP YOU SUCCEED.

From launching the success of hundreds of restaurants, casinos, hotels and entertainment destinations around the world as owner of Landry’s, Inc., to owning one of NBA’s hottest teams the Houston Rockets, for the first time self-made billionaire Tilman Fertitta is sharing the common sense principles that rocketed his hospitality empire to the top in his much anticipated debut book, “Shut Up and Listen!”

PRE-ORDER NOW FROM AMAZON.COM | AVAILABLE IN STORES SEPTEMBER 17

1.800.5.LANDRY • LANDRYSINC.COM landry's.indd 3

8/9/19 9:13 AM

September 2019

36 D’Arcy Explains It All D’Arcy Carden opens up about The Good Place ending, living her dream, and the joys of never having a backup plan.

In Every Issue

Play

1o Gary’s Greeting 12 Saludos de Gary 14 The A-List 16 Spotlight 18 Community Outreach 20 Our People 24 Feedback

27 Hear the latest gossip, sip a carroty cocktail, and get a good night’s sleep in PDX.

4 Southwest September 2019

F2_TOC_CS.indd 4

72 Fun! 88 Advertiser Directory 91 The Southwest Guide 104 One Question

Work

32 Voice your opinion on emojis in the office, discover how to keep customers loyal, and lend a hand to public school teachers.

The Fountain of Youth Has a Net 42 United by ping-pong, these friends support one another through all of life’s bounces.

The City You’re Missing: Cleveland 60 Cleveland’s rock ’n’ character is catching on with the rest of the country. PHOTOGRAPHY BY JEFF LIPSKY

8/12/19 10:27 AM

ADVERTISEMENT T RAV E L & R E A L E S TAT E

Rancho Santa Fe - CA

Meet Vacasa, the One-Stop Shop for All Your Vacation Rental Needs Demand for alternative lodging is at an all time high, with one in three travelers choosing vacation rentals over traditional hotels. This consumer trend has set the once-sleepy vacation rental industry on a trajectory to be worth $194 billion by 2021. Shaping the future of this rapidly changing industry is Vacasa, a next-gen hospitality company that’s emerging as a leader for all things vacation rental. Local Teams, Global Network Caring for over 14,000 properties around the world, Vacasa is North America’s largest manager of vacation properties. The company utilizes sophisticated marketing techniques to maximize bookings while their pricing algorithm adjusts rates in real time so that homeowners never leave money on the table. The company’s technology is complemented by personal service from exceptional local hospitality professionals who care for guests and vacation homeowners in every Vacasa market. End-To-End Management Vacasa’s local teams handle permitting, tax registration and other details, with comprehensive property management services covering everything from bookings and home care to 24/7 guest service. In addition to their impressive local teams, Vacasa has a central office staffed with professionals specializing in everything from interior design, marketing, data analytics and operations.

vacasa.indd 1

“With Vacasa, any worries we had about using our property as a vacation rental have vanished,” said Katy Hopwood, owner of the Rancho Santa Fe Lakeview Villa. “Vacasa’s booking technology is state-of-the-art, keeping our property occupied throughout the year, and the homeowner portal is incredibly easy to navigate, so we always know what’s going on with our home. Best of all, Vacasa’s local teams are highly responsive to the needs of our guests and keep the property running smoothly.” Connecting Buyers and Sellers In 2018, Vacasa launched Vacasa Real Estate to connect vacation home buyers and sellers with local agents. With access to rental performance data, a steady stream of buyer leads, and the largest inventory of vacation homes in the country, Vacasa is uniquely positioned to streamline the process of buying and selling investment properties— and to simplify the experience of renting them out. Online booking technology has made vacation rentals an increasingly popular alternative to hotels. With guest demand growing rapidly, Vacasa’s one-stop shop model enables more people than ever to effortlessly enjoy the rewards of owning a vacation home. See how Vacasa can help with all your vacation rental needs: vacasa.com/fly or 866.506.2402

7/31/19 4:02 PM

September 2019 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau Alex Macon associate editor Kiley Faulkner designers Mariela Garcia Christine Smith Maria Williams editorial intern Kristin Blake contributors Laura Arenschield, Nick Cabrera, Jim Gold, Page Grossman, Miles Howard, Mary Beth Koeth, Jeff Lipsky, Rob Wilson web development, pace interactive Jason Dalton, Craig Davis, Carolyn Eckstein EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email letters@southwestmag.com. Our writer’s guidelines and editorial calendar can be found at southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata senior production manager Greg Onder director of marketing Candice Thomas media analyst Samantha Absher

F1_mastheads_MG.indd 6

8/8/19 9:33 AM

VisitABQ.org/today

Pueblo Harvest at the Indian Pueblo Cultural Center ©Caitlin Cano

CUISINE ON THE CUTTING EDGE OF TRADITION New Mexico is home to one of America’s most cherished regional cuisines. So, it’s no wonder celebrity chef Bobby Flay told Food & Wine that he considers Albuquerque one of the most interesting food cities in the country, due in large part to its distinct mix of cultures. While Albuquerque has long been known for its New Mexican fare, local chefs are at the forefront of one of the most unique food trends in the country: reclaiming and elevating Native American cooking. Come experience the country’s original farm-to-table cuisine. #TrueABQ

visit albuquerque.indd 1

8/2/19 11:02 AM

ADVERTISING executive publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com publisher Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com special projects manager Marta Priestley, 310.994.4578, marta.priestley@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.633.6000, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com THE CITY YOU’RE MISSING Bill Bell, 800.440.0231 x116, adinfo.swt@foxrep.com Some sources contacted by the writer for this feature chose to advertise in this issue. PACE COMMUNICATIONS® © 2019 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.

printer Quad/Graphics

F1_mastheads_MG.indd 8

8/8/19 9:33 AM

ARSX - 00023 Model

AĂąel Racer Collection 295 Sevilla Ave Coral Gables . FL 33134 United States TEL . +1(305)448-5053

anel sartoria.indd 1

www.anelracercollection.com

7/29/19 12:49 PM

Gary’s Greeting

A Winning Team I always love this time of year, when fall is on the horizon and the heat of summer is in our rearview mirror. It’s back to school for some, back to work for others, and, perhaps my favorite aspect, football season. I grew up playing all kinds of sports, most notably football, and on Saturdays in the fall, you’ll find me cheering for my beloved alma mater, The University of Texas. Another fall highlight for me is getting to bring our Leadership Team together for a day of learning, inspiration, and fellowship. I’m a big believer in the power

of teams spending quality time together, so I always find this day rewarding. Last year, we were fortunate to be joined by several motivational speakers, including legendary college football coach Lou Holtz. Our Team Members were so moved by his message that we are bringing him back again this year and are looking forward to another inspiring day. Perhaps our biggest takeaways from Coach Holtz were the three simple rules he set for his teams: Do what’s right, do everything to the best of your ability, and show your team you care. When

followed, these rules speak to trust, commitment, and love—and when those three dynamics are present, you have a winning team. At Southwest®, we ask every Employee to live the Southwest Way, which encompasses having a Warrior Spirit, Servant’s Heart, and Fun-LUVing Attitude. While “LUV®” is a nod to our New York Stock Exchange ticker symbol, it’s also a reference to how we like to think of ourselves as “the love airline.” We hope you’ve noticed that we take our competition seriously, but not ourselves. I like to say that the airline industry is the ultimate team sport, and it takes all of us working together to get you where you’re going. I’ve been incredibly proud to take the field with the Southwest Team for the past 33 years. Each year, we are faced with new challenges, and each year, we have triumphed and prevailed because we are bound by trust, commitment, and love. Thank you for allowing our Team to serve you today!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

10 SOUTHWEST SEPTEMBER 2019

F1_gary's greeting_MW.indd 10

8/5/19 11:25 AM

keurig dr pepper.indd 1

7/29/19 3:24 PM

Saludos de Gary

Un Equipo Ganador Siempre me ha gustado esta época del año, cuando el otoño está en el horizonte y el calor del verano se percibe desde el retrovisor. Para algunos es hora de regresar a la escuela, para otros hay que regresar al trabajo, pero quizás mi parte favorita es la llegada de la temporada de fútbol americano. Crecí jugando todo tipo de deportes, sobre todo fútbol americano. Los sábados, durante esta temporada, pueden encontrarme aplaudiendo al equipo de mi alma mater, La Universidad de Texas. Otro evento destacado del otoño, para mí, es la reunión de nuestro Equipo de Liderazgo para tener un día de

aprendizaje, inspiración y compañerismo. Siempre he creído en que los equipos de trabajo pasen tiempo de calidad juntos. Por eso, encuentro esta reunión muy gratificante. El año pasado tuvimos la fortuna de que nos acompañaran varios oradores motivacionales, incluyendo al legendario entrenador de fútbol americano Lou Holtz. Los Miembros de nuestro Equipo se emocionaron tanto con su mensaje, que este año lo hemos invitado de nuevo y estamos emocionados por tener otro día inspirador. Los principales aprendizajes que hemos retomado del Entrenador Holtz fueron tres sencillas reglas que él

compartió con su equipo: Haz lo que es correcto, haz siempre tu mejor esfuerzo y demuéstrale a tu equipo que te preocupas por ellos. Estas reglas se relacionan con la confianza, el compromiso y el amor. Cuando esas tres dinámicas estén presentes, tendrás un equipo ganador. En Southwest®, le pedimos a nuestros Empleados que vivan el Estilo de Vida Southwest, que implica tener un Espíritu Guerrero, un Corazón para Servir y una Actitud de Diversión (Fun-LUVing Attitude). Aunque “LUV®” tiene que ver con nuestro símbolo en la Bolsa de Valores en Nueva York, también hace referencia a que somos “la aerolínea del corazón.” Espero que hayan notado que nos tomamos en serio a nuestra competencia, pero no a nosotros mismos. Me gusta pensar que nuestra industria es el máximo deporte en equipo y requiere de todos nosotros para llevarte a tu destino. Estoy muy orgulloso de estar en la cancha con el Equipo Southwest Airlines® desde hace 33 años. Cada año nos enfrentamos a nuevos retos y cada año triunfamos, porque estamos unidos por la confianza, el compromiso y el amor. ¡Gracias por permitir que nuestro Equipo trabaje para ustedes!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST SEPTEMBER 2019

F1_gary's greeting_MW.indd 12

8/5/19 11:25 AM

live nation.indd 1

7/30/19 2:51 PM

The A-List

“Do what you love, and your work will be part of who you are—not just a job.” — CELESTE BLACKMAN, CO-FOUNDER, THE GREEN ZONE CULTURE GROUP

As the co-founder of an international consulting firm, Celeste Blackman helps businesses cultivate positive workplace environments. Her busy schedule means her plans are constantly changing, which is why she appreciates our no change fees. Although Celeste is a fan of our flexible policies, her love for Southwest® really stems from her work with our Repurpose with Purpose (RWP) program. RWP turns discarded items into useful products through partner organizations like Rethreaded, a nonprofit that sells handcrafted accessories made from upcycled Southwest aircraft seat leather. She supports Rethreaded by volunteering at the organization’s store and by offering her consulting services in exchange for a donation to Rethreaded. Celeste, we love your commitment to RWP! —Lauren Losack, Communications & Outreach WHY SOUTHWEST “Travel is hard enough, and the friendly faces at Southwest ensure that I’ll land at my destination in good spirits.” NICE GESTURE “Once, after a delayed flight, I received an apology note and a $100 travel voucher. This was a pleasant surprise that really touched me.”

SHARED PURPOSE “After volunteering at Rethreaded, I now see the leather seats on Southwest planes as a reminder that my carrier shares my values.”

Celeste’s travels earn her A-List status through

one-way qualifying flights or

35,000

tier qualifying points.

PHOTOGRAPHY BY RYAN KETTERMAN

FASHION FORWARD

Celeste dons the Grace Scarf, which is available at rethreaded.com.

14 SOUTHWEST SEPTEMBER 2019

F1_a-list_MW.indd 14

8/5/19 11:23 AM

NOW OPEN SEPHORA • CABO WABO CANTINA • MARCIANO • STEVE MADDEN • DRYBAR • BUFFALO WILD WINGS • PANDORA • H&M GUESS • QUAY AUSTRALIA • MORPHE • ALDO • M•A• C COSMETICS • VICTORIA’S SECRET • DOUGHP COOKIE DOUGH

OVER 200 SHOPS • DINING • ENTERTAINMENT

miracle mile.indd 1

SUN - THU 10AM - 11PM • FRI & SAT 10AM - MIDNIGHT 702.866.0710 • MiracleMileShopsLV.com •

7/24/19 11:27 AM

Spotlight

STAR QUALITY

In Millennium Falcon: Smugglers Run, take control of the fastest ship in the galaxy.

A Galaxy Far, Far Away

Southwest® offers a vacation that’s out of this world. participants of all skill levels. You’ll embark on a smuggling mission from the Millennium Falcon’s cockpit, where you’ll fly the ship and manage its controls. Whether you choose to serve as a pilot, engineer, or gunner, each crew member plays an important role. Southwest Airlines® is eager to share this new world with you. While onboard WiFi-enabled flights, you can catch a glimpse of this otherworldly destination by tuning in to the Disney Parks TV Series Channel on the Inflight Entertainment Portal, which is accessible via Southwestwifi.com on your mobile device or laptop. —Michelle Agnew, Brand Partnerships & Entertainment PR *Reservations may be required for these experiences. Please check before arrival. Parks, attractions, and offerings are subject to availability, restrictions, and change or cancellation without notice.

For the first time ever, you can experience your very own Star Wars™ adventure. At Star Wars: Galaxy’s Edge, Disney’s new Star Wars–themed land, you can custom-make a lightsaber,* build a droid, and fly the galaxy’s most legendary ship, the Millennium Falcon. While your Southwest flight coordinates may not be set for the edge of the galaxy, you do have the opportunity to live your own Star Wars story. Southwest is offering you the chance to win a trip for four to Star Wars: Galaxy’s Edge at both Disneyland® Resort in Anaheim, California, and Walt Disney World® Resort in Orlando, Florida. Visit Southwest.com/ TakeFlight for official rules and to enter. Both locations of Star Wars: Galaxy’s Edge provide visitors with an immersive experience unlike any other. You’ll be transported to the planet Batuu, where you can wander the Black Spire Outpost and encounter its notorious cast of characters, from traders to adventurers to smugglers. Never flown a starship before? No problem. An interactive attraction, Millennium Falcon: Smugglers Run welcomes

16 SOUTHWEST SEPTEMBER 2019

F1_spotlight_MW.indd 16

8/7/19 9:55 AM

VOTED BEST

DOUGHNUT SHOP 2018

ST.LOUIS

MAGAZINE

OWN YOUR OWN MINI DOUGHNUT SHOP! R E T A I L

LARGE

PROTECTED TERRITORY

•

C A R T

•

C A T E R I N G

AFFORDABLE STARTUP INVESTMENT

UNIQUE

HOT | FRESH | HANDCRAFTED

+774 217 3266 • info@thedapperdoughnut.com • thedapperdoughnut.com/franchising This ad is not a franchise offering. A franchise offering can be made by us only in a state if we are first registered, excluded, exempted or otherwise qualified to offer franchises in that state, and only if we provide you with an appropriate franchise disclosure document. Follow-up or individualized responses to you that involve either effecting or attempting to effect the sale of a franchise will be made only if we are first in compliance with state registration requirements, or are covered by an applicable state exclusion or exempt.

LAS VEGAS MGM • PHILADELPHIA • ST. LOUIS • DENVER • MONTREAL BUY 6, GET 6 FREE WITH A PICTURE OF THIS AD AT ANY OF OUR LOCATIONS. OFFER EXPIRES

jumpsport dapper doughnut.indd 1

DECEMBER 31, 2019.

8/1/19 2:50 PM

Community Outreach

ROLL CALL

Career Connections

Southwest® encourages firstgeneration Latinx students to pursue their dreams. As the official airline sponsor of The East Los Angeles Community Union (TELACU) Education Foundation, Southwest supports first-generation Latinx students, including military veterans, from underserved communities by connecting them to academic and professional opportunities. TELACU established its Education Foundation in 1983 to combat the high dropout rates among Latinx college students. Each year, the TELACU Education Foundation provides financial resources and support services to 2,000 high school, college, and graduate school students. More than three decades later, the TELACU alumni program comprises thousands of graduates across the U.S. Because Southwest serves more than 100 destinations and offers extensive routing options, access to our service enables students to visit and

attend schools all around the country—a possibility that might have otherwise been beyond their reach. Southwest also provides flight access to students pursuing internships in their chosen field. Earlier this year, a group of TELACU high schoolers traveled on one of Southwest’s convenient crosscountry flights to tour prospective colleges and universities on the East Coast. During the trip, students visited Washington, D.C., where they got a firsthand glimpse into how our democracy works. Both informative and inspiring, this experience exposed the students to new possibilities. TELACU scholars and alumni are grateful for the support of the foundation and its committed partners like Southwest. One of TELACU’s countless success stories is Stephanie Haro, a current Ph.D. candidate at Harvard University. While receiving her undergraduate degree in electrical engineering at Brown University, Stephanie helped develop an automated system for hospitals that detects whether an infant’s cries are pain-induced. TELACU has empowered Stephanie to venture far from home to achieve her dreams, and thanks to Southwest, she knows home is just a flight away. —Lidia S. Martinez, Community Outreach

PHOTOGRAPHY BY MARIO HERRERA

College graduates in TELACU’s class of 2017 celebrate their degrees.

18 SOUTHWEST SEPTEMBER 2019

F2_community_MW.indd 18

8/8/19 1:07 PM

THE PHANTOM ROSE GOLD ‘PHANTASTIC VALUE PHENOMENAL QUALITY’ Phantom Watch $199 Phantom Ring $129 Set Price $289 (Save An Extra $39) + S&P

he Daniel Steiger Phantom Rose Gold. Engineered from premium grade 316L steel and plated in a mixture of rose gold and black IP, the words designer styling really could have been invented for this timepiece. A precision chronograph movement featuring 24 Hour, Stopwatch Seconds & Minutes sub-dials and date window are displayed on the multi-levelled face. Now available direct from the manufacturer at the astonishingly low price of $199 - a saving

of $596 on the retail price of $795. So how can we make an offer like this? The answer is beautifully simple. We have no middleman to pay, no retail overheads to pay and not the usual mark-up to make, which on luxury items can be enormous. To accompany the Phantom, we have introduced the Phantom ring. With layers of rose gold plated steel and an impressive row set with our flawless Diamondeau gems, that can cut glass like a mined Diamond.

RING SIZE CHART

SPECIFICATIONS

Place one of your own rings on top of one of the circles to the right. Your ring size is the circle that matches the diameter of the inside of your ring. If your ring falls between sizes, order the next larger size.

size 9

size 10

size 11

size 12

size 13

size 14

• Premium Grade 316L Stainless Steel • Two-Tone Rose Gold & IP Black Finish • Precision Chronograph Movement • 5 Year Unlimited Movement Warranty • Magnificent Presentation Case

CALL OUR CREDIT CARD HOTLINE NOW, TOLL FREE 24/7 ON 1-800 733 8463 And Quote Promo Code:

WS99PH

5 YEAR MOVEMENT WARANTY

Or order online at www.timepiecesusa.com/ws99ph and enter code WS99PH Ti m e p i e c e s I n t I n c , 1 0 7 0 1 N W 1 4 0 t h S t r e e t , S u i t e 1 , H i a l e a h G a r d e n s, F l . 3 3 0 1 8

timepieces international.indd 1

7/18/19 9:30 AM

Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.

To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!

“Air Horse One” JR C.

EMPLOYEE SINCE

2015

POSITION

Manager, Ramp and Operations HOME BASE

DAL

I’ve always heard stories about how Southwest goes above and beyond to solve problems for their Customers, but I recently discovered that this extends to equine travelers, too. I’m a pilot, and earlier this year, I was flying a jet that was transporting 18 race horses from Florida to California. When I stopped in Dallas to refuel, the aircraft’s auxiliary power unit stopped working, which meant the engines wouldn’t start. I didn’t have access to the equipment needed to restart the engines of a plane that size, and if I didn’t fix the problem soon, I was going to have to off-load the horses. Desperate to avoid a logistical nightmare, I phoned the DAL control tower and was connected to the Employee on-duty, JR C. (Manager, Ramp and Operations). JR listened to my dilemma and instantly offered the use of Southwest’s equipment, which successfully started my plane’s engines and allowed me to safely deliver the plane’s four-legged passengers to their new home. Many thanks to JR and everyone at the DAL control tower from myself and the crew of “Air Horse One.” —Southwest Customer Dawn W.

20 SOUTHWEST SEPTEMBER 2019

F1_our people_MW.indd 20

ILLUSTRATION BY MICHAEL KIRKHAM

8/5/19 11:35 AM

’

SPECIAL SOUTHWEST AIRLINES® PASSENGER OFFER

2-FOR-1 TICKETS

K .

S .

For tickets: 702-777-7776 RioLasVegas.com

HANG WITH PENN & TELLER AFTER THE SHOW! Present this ad to the Rio Box Office to receive one free ticket with the purchase of one full-priced ticket. Expires 12/30/19 Mention Code: PNTSS. Not valid for Ampersand seating. Good for up to four tickets. Cannot be combined with any other offer. No cash value. Management reserves all rights. Subject to availability. Must be 21 or older to gamble. Know When To Stop Before You Start.® Gambling Problem? Call 1-800-522-4700. ©2019, Caesars License Company, LLC.

10507_STA_7.5x10.5_PrintAd_V1.indd 1 LVC Penn and Teller.indd 1

1/16/18 8:53 AM 11/28/18 9:11 AM

Our People

Donna G.

EMPLOYEE SINCE

1992

POSITION

Flight Attendant HOME BASE

MDW

22 SOUTHWEST MONTH 2019

F1_our people_MW.indd 22

SODA CAN SAVIOR

PR AISE FOR PILOTS

On my trip home from Tampa, Florida, Flight Attendant Donna G. was making her way down the aisle to collect trash. I saw that the woman sitting next to me was going to throw away her pop-top, but I asked her if I could keep it. As the plane was preparing for landing, Donna walked over to my row and handed me a cup full of pop-tops that she had collected from the rest of the Passengers. I was so amazed that she had not only picked up on the fact that I was saving pop-tops but also had taken the time to collect them for me. Donna had no way of knowing that I save them for a school that serves students with special needs. She also had no way of knowing that my original flight home had been canceled and I’d had to miss a day of work, which had put me in quite a grumpy mood. Thank you to Donna for making me happy again. It really is the little things that make your trip something special. —Southwest Customer Gay K.

I want to thank Captain Dave W. and First Officer Nathan B. for stepping up during each flight leg of our five-leg day together. Speaking as a Flight Attendant, it really makes a difference when the Pilots assist us in cleaning the plane and offer to grab us something to eat or drink. When we have long days without a free moment to run to the restroom or grab a snack, it makes our lives so much easier to have help from the Pilots. It’s Pilots like Dave and Nathan that keep me fueled and working hard every day, which allows me to better serve our Passengers. During our recent five-leg day, they took every available moment they had to check on the Flight Attendants. They are the definition of Teamwork, and I want them to know that their kindness doesn’t go unnoticed. Thank you, Dave and Nathan, for all you’ve done and continue to do for your Crew, our Company, and our Passengers. —Tatiana L., Flight Attendant

Dave W.

EMPLOYEE SINCE

2007

POSITION

Captain

HOME BASE

DEN

Nathan B.

EMPLOYEE SINCE

2017

POSITION

First Officer HOME BASE

LAX

ILLUSTRATION BY MICHAEL KIRKHAM

8/5/19 11:51 AM

ELEVATE YOUR WORKSPACE Staying active while you work at home is easy with FlexiSpot’s electric standing desk. The stylish design enhances the look of your home ofﬁce and includes a whisper-quiet motor that takes you from sitting to standing in just 10 seconds. It’s the perfect desk to support the healthier way you want to work.

L E A R N M O R E AT F L E X I S P O T. C O M

flexispot.indd 1

855-421-2808

7/19/19 8:55 AM

feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

SEEN ON SOCIAL

Love this. On our flight from Costa Rica, with a pilot from Hawaii, and look who we see in the magazine— @jakeshimabukuro. Steve is wearing Jake’s shirt from his concert in Estes Park, Colorado. You know @south westmagazine is our favorite! @ANIAMIKOL

Island Time

When Southwest launched service to the Hawaiian Islands earlier this year, the airline added Maui, Oahu, Kauai, and the Island of Hawaii to its route network. To mark that beginning, we devoted our June issue to celebrating what we love about Hawaii, from shave ice to ukulele star Jake Shimabukuro to the local language of Hawaiian Pidgin English. There was so much to highlight that we created four different covers—a first for us as a magazine. We’re glad you enjoyed reading the issue as much as we enjoyed making it.

For fans of Southwest Airlines, we’ve been waiting for this issue of the in-flight magazine to arrive! Time to start saving up! @WXDEVIN CORRECTION

On the “Work/Startup” page of our July issue, By Humankind co-founder Brian Bushell was misidentified as co-founder Joshua Goodman.

24 southwest september 2019

F1_feedback_MG.indd 24

8/6/19 10:15 AM

Unstatus Quo

BOBBY FLAY

MARC VETRI

MICHAEL SYMON

“Seafood and Sushi with a Latin Beat.”

“Italian heritage. Philly tradition. Vegas flavor.”

“Prime cuts, low and slow.”

PAL 165190 Fmwc Chef Collection Southwest Airlines Spirit AD - 7.5”x10.5” .125” Bleed - 4C - QTY: 1

station casino palms.indd 1

Palms.com

Celebrity Chefs. Undeniably Palms.

7/18/19 11:47 AM

MANILOW AT WESTGATE westgate las vegas.indd 1

5/31/19 9:36 AM

PLAY Number

On average, we spend

PHOTOGRAPHY BY KELLY KNOX/STOCKSY UNITED

minutes a day gossiping.

To get the scoop, University of California, Riverside researchers used Electronically Activated Recorders, or EARs, to periodically listen in on the conversations of 467 participants for two to five days. Published in the journal Social Psychological and Personality Science, the study found about 5 percent of a typical day—or 52 minutes in a 16-hour waking day—was spent spilling the tea. But there’s no need to fret about trash talk: 75 percent of the gossip was categorized as neutral, more focused on sharing social information than petty opinions. “It’s not salacious or even that exciting, but it’s gossip because the person the participant is talking about is not there,” says lead author Megan Robbins, an assistant professor of psychology at UCR. “It’s not evaluating either positively or negatively, so it’s just in that neutral tone.” Go ahead: Pass it on.

SIDE SCOOP The study, co-authored by Alexander Karan, found that 10 percent of gossip was flattering and 15 percent was negative. september 2019 southwest 27

F1_playnumber_MG.indd 27

8/5/19 1:19 PM

PLAY Drink CIT Y SIPS

Conejo Borracho

Forget “drunk as a skunk.” In Aztec mythology, it’s another bushy-tailed critter that really knows how to have a good time. The 400 intoxicated and divine rabbits collectively called Centzon Tōtōchtin are often associated with pulque, the ancient Mexican drink made from the agave plant. ATX Cocina in Austin, Texas, specializes in tequilas and mezcals, but the Conejo Borracho (Spanish for “drunken rabbit”) instead gets its kick from a helping of Deep Eddy Original Vodka. The drink’s light agave nectar wouldn’t be totally unfamiliar to the Aztecs. The addition of carrot juice, however, could only be a nod to the modern American myth of a wisecracking bunny with a penchant for smart-alecky catchphrases. What’s up, Doc?

MAKE IT → Combine 1½ ounces Deep Eddy Original Vodka, ¾ ounce Domaine de Canton ginger liqueur, ¼ ounce light agave nectar, ¾ ounce lemon juice, and 1 ounce carrot juice. Shake and pour directly into a rocks glass. Swirl in beet puree* and garnish with candied ginger. *Cut and season red beets, wrap them in foil with a splash of oil and water, and roast in oven at 400 degrees for 1 hour. Remove and puree.

28 Southwest September 2019

F3_drink_CS.indd 28

Credit the ginger liqueur and the lemon juice for striking a delicate sweetand-sour balance.

PHOTOGRAPHY BY NICK CABRERA

8/12/19 10:05 AM

deep eddy.indd 1

7/29/19 3:01 PM

PLAY Sleep

EXPLORE ↘ Take a spin on a rented bicycle or stroll across the Burnside Bridge to downtown. For a sweet pit stop, visit Voodoo Doughnut.

EYE ↗ Seek & Swoon made the throws from recycled yarn, and local artist Beth Kerschen created the photo collages above each bed.

CONNECT → Roxy, the in-room digital concierge system, can offer directions, stream music, and even recommend a spot for happy hour.

CHECK IN

Jupiter Hotel PORTLAND, OR

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

PHOTOGRAPHY BY CHRIS DIBBLE

Way back when, Portland, Oregon’s Central Eastside was a thriving agricultural district nicknamed “Produce Row.” Today, it’s a growing hub for tech startups, design shops, and a James Beard Award–winning chef. It’s also home to two of the city’s hippest hotels: The Jupiter and its sister property Jupiter NEXT. The Jupiter is a refurbished 1960s motor lodge that blends a log cabin motif with multicolored mod furniture. Jupiter NEXT, which opened last year across the street, is The Jupiter’s upscale counterpart, with a glass-encased lobby, a floating staircase, and expansive communal patios. Add in techy amenities, plenty of meeting space, and a tropical cocktail lounge, and the hotel becomes a paradise for those who like to mix business with pleasure. From $169 30 southwest september 2019

P2_sleep_MG.indd 30

8/7/19 11:01 AM

Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

THE DATING EXPERT

DANIELLE LAVER, International Liaison. Interests: music, travel, restaurants

ERIK LAVER, Entrepreneur. Interests: travel, cars, foodie

OUTSOURCING THE SEARCH

NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet

(for someone special)

someone.

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.

Dating life pre-It’s Just Lunch?

Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss. Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was look looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.

8 0 0.858.6 526

it's just lunch 1.indd 1

Challenges of re-entering the dating scene? E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”. D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”

Benefits of working with a matchmaker? D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re

SECOND DATE? First dates can be less stressful

HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special? You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).

Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!

if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.

Particular challenges of being an entrepreneur and dating? E: Being a business owner, my schedule is always full. My of office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant. My date. I just had to show up. Simple. I had a fabulous experience. And met Danielle, my wife! Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?” CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to. That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone. It’s Just Lunch Matchmakers:

SANDRA HATTON

SARA DARLING

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:24 PM

WORK Number

think it’s to use GIFs and emojis in office communication.

9:19

Sunday, September 1

If you jazz up workplace correspondence with a OL or a loop of James Van Der Beek crying, you’re not alone. According to the 2018 Employee Experience Report from Udemy, an online learning platform, more than a third of us feel it’s appropriate to use GIFs and emojis on the clock. This shift stems in large part from changing office culture and communication habits. “People are moving to tools like Slack and away from email,” says Shelley Osborne, Udemy’s head of learning and development. “We aren’t working the same way, and a lot of our day-to-day life is moving into the workplace. We text far more than we phone; we’re much less likely to send a card—we expect our communication to be fast.” In other words, why type out a lengthy explanation when a simple OL will do?

PHOTOGRAPHY BY BRETT DONAR/STOCKSY UNITED, WUNDERVISUALS/ISTOCK (POLAROID), RAWPIXEL/ISTOCK (SCREEN)

34% of us

32 southwest september 2019

F2_worknumber_MG.indd 32

8/8/19 9:45 AM

THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

TURN PAGE FOR MORE CITIES >

AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

LOS ANGELES Luis H. Macias, MD 13160 Mindanao Way Marina del Rey, CA 310-822-7213 AestheticMdR.com Super Doctors – Southern California

CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

DALLAS

Dr. Jennifer L. Walden Austin, TX

Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

BIRMINGHAM, AL

TheBestDocs.com Promotion

James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE BEST

PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Castle Connolly – Top Doctors

HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors

PITTSBURGH Leo R. McCafferty, MD 580 South Aiken Avenue Pittsburgh, PA 412-687-2100 McCaffertyMD.com Castle Connolly – Top Doctors

SEATTLE Rikesh Parikh, MD 1810 116th Avenue NE Bellevue, WA 888-242-1955 RikeshParikhMD.com Seattle Met Magazine – Top Doctors

MIAMI Marcelo Ghersi, MD 550 Biltmore Way Coral Gables, FL 305-680-3461 DrGhersi.com Castle Connolly – Top Doctors

NEW YORK

Dr. Deborah J. White Scottsdale, AZ

David P. Rapaport, MD 905 Fifth Avenue New York, NY 800-604-0571 DrRapaport.com Castle Connolly – Top Doctors

PHILADELPHIA

TheBestDocs.com Promotion

Sean M. Bidic, MD 199 Mullica Hill Road Mullica Hill, NJ 856-362-8898 DrBidic.com Castle Connolly – Top Doctors

THESE DOCTORS ARE AMONG

THE BEST

EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.

KANSAS CITY Daniel S. Durrie, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Castle Connolly – Top Doctors

NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

All Doctors are Board Certified

PHOENIX Sanford L. Moretsky, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors

NASHVILLE Jeffrey D. Horn, MD 4230 Harding Pike Nashville, TN 615-434-2020 BestVisionForLife.com Castle Connolly – Top Doctors

ATLANTA

Dr. Daniel S. Durrie Overland Park, KS

Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

ST. LOUIS

TheBestDocs.com Promotion

Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Trusted LASIK Surgeons Directory

THESE DOCTORS ARE AMONG

THE TOP

DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors

ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

TIFTON, GA

All MDs and DOs are Board Certified

ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 2227 U.S. Highway 41 North Tifton, GA 229-386-5222 TheSpineAndScoliosisCenter.com Castle Connolly – Top Doctors

PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory

ATLANTA PLASTIC SURGERY Keith Jeffords, MD 3964 Atlanta Road Smyrna, GA 678-370-9854 DoctorJeffords.com Castle Connolly – Top Doctors

Dr. Rob D. Dickerman

Neurological & Spine Surgery

TheBestDocs.com Promotion

HAIR RESTORATION Ken Anderson, MD ARTAS® Robotic Hair Transplants 2710 Old Milton Parkway Alpharetta, GA 404-256-4247 AtlantaHairSurgeon.com Castle Connolly – Top Doctors

THE MOST TRUSTED NAME IN HAIR RESTORATION

*Actual Patient

No Visible Scar

Minimally Invasive

Fast Recovery

*Before

Contact one of the certified NeoGraft doctors below for a consultation: PITTSBURGH, PA

TAMPA, FL

BOSTON, MA

SAN FRANCISCO, CA

Brian Vassar Heil, MD 724-933-1800 HairRestorationPittsburgh.com

Joshua A. Halpern, MD 813-872-2696 DrHalpern.com

Fouad J. Samaha, MD 617-786-7600 BostonPlastic.com

Stephen J. Ronan, MD 925-736-5757 BlackhawkPlasticSurgery.com

NEW YORK, NY

MIAMI/ORLANDO, FL

NEW JERSEY

PHILADELPHIA, PA

David P. Rapaport, MD 212-249-9955 FifthAvenueNeoGraft.com

Asim Rahman, MD 305-680-1903 AsimMedical.com

Wayne P. Foster, MD 732-914-2233 NJNeoGraft.com

Robert J. Mirabile, MD 610-272-8821 BestImpressionMedSpa.com

NeoGraftDrs.com

Travel light (for less) with a simpler electric toothbrush Your brain may be on vacation mode, but what about your packed-to-the-max carry-on? If you’re like most travelers, you know every nook and cranny counts. That’s why quip gives you the space-saving size of a manual with the guiding features of other electrics. quip is just as affordable as replacing a manual over a lifetime, with the timed sonic vibrations and 30-second pulses dentists recommend. Unlike bulky electrics that weigh you down,

The perfect carry-on Slim and light with no typical electric bulk

quip has no wires or charger, and a single battery keeps you brushing better for 3 months. Plus, every brush has a nifty travel cover for happy, healthy bristles on the go. Instead of costing you an arm and a mouth for refills (or tossing out an entire manual), quip starts at $25 with fresh brush heads and optional paste delivered from $5. Subscribers also get free shipping and a lifetime warranty. Don’t compromise your oral care, upgrade it with quip.

Shop quip for adults and kids, from $25. First refill free* at getquip.com/airline *Valid once per user for refills up to $10. Offer ends 12/31/19. See website for full terms and conditions.

No wires or charger Replaceable battery lasts 3 months (not weeks)

Multi-use travel cover Protects your bristles, doubles as a mirror mount

WORK Solution

Rogers leads consulting firm FranklinCovey’s loyalty practice.

Keep Them Coming Back

Devoted customers need more than a rewards program, says Sandy Rogers, the co-author of Leading Loyalty. Why is customer loyalty important? “It is the key driver of long-term success in any business. Loyal customers not only come back, they are so enthusiastic about their experience that they tell all their friends. The whole process starts with earning employee loyalty. When employees are recommending the business as a place to work, it has a wonderful economic effect on the whole enterprise.”

ILLUSTRATION BY ROB WILSON

F4_solution_MW.indd 33

How do you earn it? “What comes to mind are reward points, or discounts and promotions. But the difference between a good and a great experience comes down to people and how they make us feel. It’s all about the principles of empathy, responsibility, and generosity. Certain practices can bring empathy to life. We’ve got to make a genuine human connection. You can’t have empathy for someone if you don’t know how they’re feeling.”

How can you make that connection? “It starts with smiling and greeting people with a warm welcome. Customers can tell when someone is being genuine and when someone is following a prescribed script. No matter how busy you are, you can make eye contact and let the customer know in a glance that you’re going to take care of them.”

Describe how to discover “the real job to be done.” “There’s a difference between selling things and helping people accomplish their goals. If a man walks into a store looking for a wrench, I can say, ‘They’re right over in aisle 14.’ That’s not taking responsibility. Instead I say, ‘Come with me. What are you working on?’ That’s taking responsibility for the real job. It’s not selling the guy a wrench; it’s helping him get rid of his ugly fence.”

september 2019 southwest 33

8/6/19 11:17 AM

WORK Startup

DonorsChoose.org

This education nonprofit helps teachers fulfill classroom dreams, one dollar at a time.

Want to help? Contribute to a project at donors choose.org and then tell us about it at letters@ southwestmag.com.

have never met the teacher or students they’re supporting, we need to achieve a higher standard of transparency and accountability. That’s why we vet and authenticate each project, why we buy the materials, and why there are thank-you letters and photos showing the project in action—so we can prove it made an impact.

BY THE NUMBERS

$853,938,167 /

total amount raised for classroom projects

1,465,183 / total

projects funded

$555 / average cost of a funded project

/ football fields could be covered by the carpets and rugs funded in the 2017–18 school year

PHOTOGRAPHY BY CACTUS CREATIVE STUDIO/STOCKSY UNITED

Here’s how founder Charles Best describes the crowdfunding platform: When I was a history teacher at a Bronx public high school, my colleagues and I would spend a lot of our own money on school supplies, and we would talk about books we wanted our students to read and field trips we wanted to take. It struck me that people might support public school classrooms if they could see where their money was going. With DonorsChoose.org, teachers create a project request and describe a learning experience they want their students to have. Then they shop for what they need—a class set of books or butterfly cocoons for a science project—and create a shopping cart. If the project is funded, DonorsChoose.org purchases those materials and delivers them right to the classroom. And because most donors

34 southwest september 2019

F1_startup_MG.indd 34

8/12/19 9:43 AM

WHERE VEGAS PLAYS! 20 CASINOS 11 HOTELS 60+ RESTAURANTS 3 SPAS 9 MOVIE THEATERS 5 BOWLING ALLEYS

Station Casinos.indd 1

2/5/19 1:23 PM

DA â&#x20AC;&#x2122; r cy s n i a l p x E

36 Southwest september 2019

F3_darcy_kdm.indd 36

8/12/19 2:47 PM

A t I by

is el

a re

o ph

p ra

ip fl

ma N B y b Câ&#x20AC;&#x2122;s ec h om it s Ca ing itco m rd en to a T n e he G is jus nd t g , b ood P ett ut ing Dâ&#x20AC;&#x2122;A lace sta rcy rte d. september 2019 southwest 37

F4_darcy_DE.indd 37

8/13/19 9:51 AM

td I rte

staw

. e c i m ith

Or, more accurately, with people dressed as mice. D’Arcy Carden, watching a Christmas play with her family as a young girl, was entranced by the story in front of her, and a love of acting was born. “Afterward, the cast was waiting outside the door to greet the children. It was that moment of ‘Hold on a second! The people I just saw on that stage are here in front of my eyes and they’re talking to me,’” she says. “It was the biggest mind-blowing thing my little 4-year-old brain had ever seen.” Now, with roles on NBC’s The Good Place and HBO’s Barry, she still occasionally feels that same sense of wonderment, even as she prompts similar reactions in viewers. Carden, 39, grew up in Danville, California, and cut her teeth in community theater before attending Southern Oregon University, where she graduated with a BFA in theater and did what she refers to as “serious stuff ”—plenty of Shakespeare and other straight plays. A long tenure at Upright Citizens Brigade followed, both in New York and Los Angeles, where she honed her improv and sketch comedy skills alongside a cast of future stars, including Jason Mantzoukas and Broad City’s Ilana Glazer and Abbi Jacobson (Carden gueststarred on the Comedy Central show throughout its five-season run). “It’s a lucky thing to know what you want to do as a kid, but it’s also a weird thing,” she says. “It was almost like I never had another option. It’s not a smart way to live your life, but it was the only thing I could do. I’m still sort of pinching myself that I’m able to act for a living.” After close to a decade on the UCB stage, Carden had her breakthrough moment in 2016, when she landed a role on The Good Place. The sitcom, created by Parks and Recreation mastermind Mike Schur, centers on Eleanor Shellstrop, played by Kristen Bell, who, after a fatal accident, is unnerved to find herself in a perky afterlife known as “the Good Place.” Carden stars as Janet, a not-quite robot and personal assistant with infinite knowledge of the universe, who’s tasked with helping

38 southwest september 2019

F4_darcy_DE.indd 38

8/13/19 1:57 PM

september 2019 southwest 39

F4_darcy_DE.indd 39

8/13/19 1:57 PM

such d a h t s u Weâ&#x20AC;&#x2122;ve j

hilariously

low

40 southwest september 2019

F2_darcy_DE.indd 40

8/8/19 11:50 AM

humans navigate a new plane of existence. Over the show’s three seasons, the characters have grappled with the idea of right and wrong, spurred by what they learn in the Good Place, the Bad Place, and even the Medium Place. And Janet, despite her artificially intelligent tendencies, goes through changes of her own—learning to lie, for one, leads to a few glitches. Season three presented Carden with a new challenge: In the episode “Janet(s),” she had to play her fellow castmates, who each had been changed into a version of Janet. Schur and the writers told Carden the plan before season three filming began. “I was so thrilled and honored, but there was a little part of me that was hoping they would decide not to do it. ‘Well, it was a nice thought, but we went a different way.’” Shooting the episode required Carden to film

times

human was,” she says. “So I had to sort of smack myself in the face and get it together.” Along with The Good Place, Carden films (sometimes concurrently) her recurring role on Barry, an Emmy-nominated dark comedy starring Bill Hader as a hit man trying to start a new life as an actor. Carden plays Natalie Greer, one of the members of Hader’s acting class, a role she landed the same month as Janet. What may seem like a lucky few weeks was the payoff of years of hard work. “There were so many times where I told myself, ‘It’s too late. You missed it.’ Even as a young, young, young person, I remember The All New Mickey Mouse Club had Ryan Gosling and Britney Spears and the other kids, and I remember thinking, ‘Well, it’s too late for me.’” Carden credits UCB with not only giving her confidence in performing but also a strong sense

live our s surreal. dream.It’s and now we get to

while talking to a piece of tape on the wall or on a pole, a process she described as “so technical and strange and counterintuitive and not the way any of us have ever acted.” Help came in the form of co-star Ted Danson, who filmed the episode’s first scene with Carden. The Cheers veteran sat Carden down afterward to offer support, reminding her to focus on each character’s motivations while filming. “He was like, ‘You need to remember what you’re doing. You have to have the words make sense in your brain; otherwise, it’ll feel like gibberish,’” she says. “I mean, anytime you have Ted Danson giving you any sort of advice, you listen to it and take it in completely.” For Carden, finding that perfect balance “between robot-y, AI person, not-a-person, and human” hasn’t been without its challenges. “We want it to be right, but it’s kind of like, ‘What is right with her?’ because she’s evolving and changing,” she says. “We’ve been very wary of not pushing her too quickly into ‘human zone.’” That gradual shift led to a surprising moment in the season three finale, where Janet and Eleanor discuss, essentially, what it means to be human. “If there were an answer I could give you to how the universe works, it wouldn’t be special,” Carden says in the scene. “… But since nothing seems to make sense, when you find something or someone that does, it’s euphoria.” Carden’s dialogue represents the best of Mike Schur comedies—a scene that makes you laugh and just as suddenly makes you think. “I was really frustrated with myself [while filming] because I knew the character Janet would not be crying through this speech, but D’Arcy the

of her own comedic voice. It’s also meant being a part of a close-knit circle of friends, many of whom have guest-starred on The Good Place. “It’s exciting to have struggled and clawed our way through, and to have done shows at the tiniest theaters for like 10 people, and then, all of a sudden, it’s ‘Oh, I get to be in a scene with Jason Mantzoukas or Brandon Scott Jones or Eugene Cordero,’” she says. “We’ve just had such hilariously low times and now we get to live our dream. It’s hard to explain how surreal that is.” In June, Schur announced that The Good Place’s fourth season, premiering Sept. 26, would be its last. Considering the show’s success and consistent ratings, the decision was bittersweet. “Or I guess bitter,” Carden clarifies with a laugh. “The day-to-day work environment is so wonderful and pleasant and dreamy that all of us were hoping for a little longer. But if we did a season where fans were like, ‘Eh, you’re just kind of filling time,’ I would feel so bummed out.” As for what comes next, one season three moment—a bar brawl that gave Carden the chance to work with a fight choreographer and stunt team—provided some inspiration. “I would love to do some action-y thing where I get to blow something up. Like shoot a blowtorch.” Octane-powered blockbuster aside, Carden hopes to do something “as different from the last thing” as possible, whether that’s another kind of comedic role or a return to theater. Whatever it is, Carden’s already looking forward to it. “I love acting,” she says. “I love being on a set. I love falling in love with your cast and getting to know them. I love everything about it.” september 2019 southwest 41

F4_darcy_DE.indd 41

8/13/19 9:56 AM

The Fountain of Youth When my dad took up ping-pong in his 70s, he was looking for a hobby. What he found instead was true friendshipâ&#x20AC;&#x201D; and a way to beat back time. By LAURA ARENSCHIELD Photography by MARY BETH KOETH

42 Southwest september 2019

F2_ping pong_MW.indd 42

8/12/19 2:03 PM

Has a Net

september 2019 Southwest 43

F2_ping pong_MW.indd 43

8/12/19 12:30 PM

This ping-pong table has become the site of a showdown. It’s the O.K. Corral of table tennis. But instead of multiple gunslingers on either side, there are only two old men holding paddles. And one is my father. My dad, Jay Arenschield, is crouched like a shortstop, swinging his arms to keep his muscles loose, stopping once to brush his white hair out of his eyes. His opponent, a 74-year-old Californian named David, looks tough, if slightly stoop-shouldered: lean frame. Tanned skin. What appears to be a tailored polo shirt. The man’s eyes are locked on my dad. His mouth is set in a fierce line. But Dad, 73, is looking pretty ferocious himself. He bounces a ping-pong ball on the floor a couple times. He nods at his opponent. He tosses it into the air with his left hand, and then flicks the paddle in his right, firing the ball off the table and over the net. They volley. David scores first. From the sidelines, Dad’s youngest brother—my 65-year-old uncle, Ricky— claps his hands. “C’mon, Jay; don’t let up,”

Uncle Ricky says. “You get an offensive shot, you take it.” “C’mon, Jay. C’mon, c’mon,” adds their friend Kerry. “C’mon, man. You got this.” We’re in Albuquerque, New Mexico, for the National Senior Games, a once-everytwo-years Olympic-style event that invites athletes ages 50 to over 100 to flex their athletic prowess in everything from archery to pickleball. Earlier in the week, a 103-year-old woman made National Senior Games history as the oldest woman to compete in—and win—both the 50- and 100-meter dash. Just two days before, Uncle Ricky and Kerry competed in the men’s doubles tournament, placing seventh in the country in their age bracket. Dad had competed in that tournament, too, only he and his partner lost in two quick and heartbreaking matches. Now, we’re watching Dad as he tries to get his first win, and soon, other players are gathering to watch—people he’s never

44 southwest september 2019

F2_ping pong_MW.indd 44

8/12/19 11:44 AM

Top row, L to R: Tammy Harbaugh, 56; Rick Arenschield, 65; Jay Arenschield, 73; Rob Patnaik, 68; Dhia Aldoori, 65 Bottom row, L to R: Doyle Harbaugh, 62; Mary Mullins, 49; Kerry Burke, 65; Leon Vectirelis, 85

september 2019 southwest 45

F2_ping pong_MW.indd 45

8/12/19 11:45 AM

y dad’s ping-pong group is something special, a diverse group of mostly older men at a time when “diversity” and “older men” are not phrases I often connect. The group started when one of my dad’s friends, Dhia Aldoori, a physician who fled Iraq during Saddam Hussein’s reign, realized he needed something to keep his body moving as he got older. Dhia—everyone calls him “Doc”—had played soccer for nearly his entire life. But he didn’t think his body would hold up on the soccer field forever, and, besides, the Ohio seasons didn’t always allow him to play soccer outside. After some research, Doc settled on ping-pong. Then, he convinced the clinic that employs him to let him set

up a ping-pong table in one of its conference rooms. That was around 2011, and at first, it was just Doc and Mary Mullins, a patient service representative at the clinic. Then, they started inviting patients, who invited friends, who told other friends, and now, around 30 people show up regularly to play. The clinic is in my hometown of Brunswick, Ohio, where my parents still live, and by 2014, that circle had widened to include my dad. I’d met many of the players during the handful of visits I’d made to their practices, when my husband and I would bring our 2-year-old son to watch “Baba” play ping-pong. But it wasn’t until the Ohio Senior Olympics in the summer of 2018, the tournament that qualified Dad for the national games, that I really understood how tight these friendships had become. My dad was on the court in Columbus, standing with a few of his ping-pong buddies, getting ready for his final match. He took a deep breath and sized up his opponent. He’d dispatched two tough players from Dayton already, and now he had to take on a Michigan resident who looked like a retired weightlifter. If Dad won, he’d take home a gold medal and a qualifying score to compete in the national games. The match was a best-of-five-game series, each game played to 11 points, and he had to win by two. I watched Ricky put a hand on my dad’s shoulders, look him in the eyes, and lay down the law. “If you get up 10–5, no holding back,” my uncle said. “You go for the jugular.” Nearby, Doc nodded. “Do it.” Dad looked to his doubles partner, a gentle-hearted retired scientist named Rob, who emigrated from India, and Rob smiled. “You can do this, Jay,” he said. And then, Dad strode on the court, and won.

WARDROBE AND PROPS PROVIDED BY BROADVIEW HEIGHTS SPOTLIGHTS THEATER

met until this tournament, from Virginia and Texas and New York—and they’re applauding my dad and cheering him on. The whole thing feels surreal: Dad is competing on a national level in a sport he only started taking seriously a couple years ago, in his 70s. I sit there on the sidelines, listening as his friends and his wife—my mom—cheer him on. It’s his first match in the first round of a possible seven-round tournament; each match is a best-offive-game series. If Dad loses two matches in this round, he’s out of the tournament. He is one of 44 men aged 70–74 competing. David is kicking my dad’s butt, blasting every shot off corners and sending my dad lunging in wild directions. Dad is sweating, breathing hard— at one point, after he misses a serve, he throws his head back in frustration. But he’s also grinning and laughing and making jokes. He’s flashing smiles at my mom, basically flirting. He’s practically bubbling over with happiness. And I think: When I am 73, please let me have this kind of life.

46 Southwest september 2019

F2_ping pong_MW.indd 46

8/12/19 12:33 PM

devils river.indd 1

7/30/19 8:45 AM

After the Ohio Senior Olympics, Dad and his friends started training in earnest. They traveled to other pingpong clubs, testing themselves against different players. Doc hired a coach, a kid in his 20s who is trying to make the actual U.S. Table Tennis team. My dad started being more conscientious about what he ate: fewer late-night potato chips, more vegetables. I’d visit their practices and watch as they tested new serving styles or worked on returning harder shots, and I got to know the rest of the group: Kerry, my uncle’s doubles partner, an ardent Catholic who jokes and laughs nonstop. Doyle, who plays the banjo and has been wheelchair-bound since a motorcycle accident in his teens—and who has been competing in table tennis tournaments around the world for decades, beating able-bodied competitors at every stop. Tammy, Doyle’s wife, who only recently started playing, but who competed alongside Doyle in the mixed doubles tournament in Albuquerque. There are others—Leon, who won a gold medal in the 85–89 mixed doubles tournament in Albuquerque; Mary, who is not yet 50 and too young to compete in the senior games; and Victor, who looks like an aging movie star. As their training for the national games ramped up, their practices got more intense. Three or four times a week, they’d get together in that same little conference room at the health center where Doc and Mary work. They’d push the conference tables to the walls, drag out two high-priced pingpong tables, and start playing. Sometimes, there was music— at one practice, Doc fired up Jim Croce’s “Bad, Bad Leroy Brown,” turned to my dad with a sly smile and said, “This one’s for you, Jay.” (I didn’t ask. I didn’t want to know.) And the thing was, they weren’t just playing ping-pong. They shared meals—lunches and dinners, sometimes with their spouses, sometimes without. When my cousin, Uncle

Ricky’s daughter, wanted to build a treehouse for her sons, Doc volunteered to come help. There were times they set down their paddles and talked about social issues. They don’t share the same politics, but they agreed to start with respect and go from there, and so they were able to talk about immigration and health care and climate change. It was almost like they were trying to get better, not just at ping-pong, but as people. On nights when the group didn’t play, Dad headed into the basement of my parents’ house. Catty-corner from the shop where he dabbles, purely as an amateur, in woodworking, he keeps a ping-pong table with a robot that serves ping-pong balls over the net with varying speeds and spins. His training was on pace and his game was getting stronger. Every time I asked him about it, he’d say he felt good, that he was just trying to do his best, that he couldn’t wait to see what the national competition was like. He and my mom booked a bed and breakfast in Old Town Albuquerque for a week around the Senior Games, and she started making plans to visit Santa Fe and the Georgia O’Keeffe Museum, to sample New Mexico’s famous chile rellenos, to explore the desert valleys. And then my dad cut off his finger. don’t want you to worry,” my mom started, and if the words had had physical form, they would have quivered, “but we are in the emergency room.” It was just before lunchtime on April 17, nine weeks before the National Senior Games, when my mom’s number flashed on my phone. It was a workday, the middle of the day, a strange time for her to call. Dad had been in the middle of a woodworking project, sawing a chunk of wood into smaller, thinner pieces, when the blade sucked in the shim he’d been using as a guide, dragging Dad’s finger along with it. The blade sliced his

“I

48 Southwest september 2019

F2_ping pong_MW.indd 48

8/12/19 12:33 PM

BR AND STORY

Eyewear for Everyone At Zenni, we believe everyone deserves access to affordable, high-quality prescription eyewear. This simple yet powerful mission is what led two visionaries to revolutionize the eyewear industry and create zenni.com, pioneering the opportunity for truly affordable prescription eyewear. Before Zenni, if you needed glasses, you had to settle for costly, limited eyewear options from your optometrist or a retail chain. Our factory-direct model cuts out the middlemen and huge markups charged by industry giants, so we can provide you more options at game-changing prices. Zenni offers thousands of styles of glasses and sunglasses for men, women, and kids, starting at just $6.95. We also have specialized lenses, including our Blokzâ&#x201E;˘ blue light blockers, progressives, polarized, Transitions ÂŽ, and more. With our realistic 3D Virtual Try-On tool, try on as many as 50 pairs anywhere, anytime. The best part? Your Zennis are delivered right to your doorstep. Visit zenni.com to customize a pair of glasses that is uniquely you.

F1_Zenni_MG.indd 49

8/5/19 1:51 PM

index finger neatly at the first knuckle. I wasn’t there, but the pictures I saw later were gruesome: The tip of Dad’s finger lolls to the side at nearly a right angle, exposing muscle, flesh, and bone. He was lucky in a few regards. One: The doctors thought that his finger could be reattached, so he might not lose it entirely. Two: He hadn’t lost much blood. And three: The finger happened to be on his left hand. His right hand—his paddle hand—was unharmed. Mom didn’t want us to make the two-hour drive to their house. She’d called my uncle Ricky and he’d come to the hospital immediately. Yes, she said, Dad was going to be OK. No, she didn’t know whether he could still play ping-pong. Doc canceled ping-pong practice that evening. “No one could imagine playing with your dad in the hospital,” he said. My dad went home later that night, and when I talked to him the

next day, he sounded as dejected as I’d ever heard him. “It was stupid,” he told me. “I’m giving up woodworking. I don’t need to be taking those kinds of risks.” Staying healthy for his grandkids was the most important thing to him. Nothing else—not

my dad’s face in a sea of marathon runners. Once, he stumbled across the finish line, face white as—well, as a ping-pong ball. He’d had a bad cold that day, and 26.2 miles is a long way, but he had done the training and figured he should give the race a shot. He forced a smile

He is not, from what I have seen, the kind of person who gives up. woodworking, not ping-pong—was worth jeopardizing his ability to play with them. But what about the Senior Games? “I just don’t know,” he said. “It just doesn’t feel like it matters.” I remember being a kid, shivering in the early spring wind that sweeps down from Canada and over Lake Erie before swirling around the buildings of downtown Cleveland, and watching for

at my mom when she tried to help him stand up. I don’t remember what he said to her, but if I had to guess, I’d say he picked his go-to line from the movie Tombstone, one uttered by a character as he stands, pale, sweating, and drunk, in a saloon. “Not me,” my dad would have quoted. “I’m in my prime.” He is not, from what I have seen, the kind of person who gives up. Doc was the first person to

CURBSIDE AIRPORT RIDES Book in advance & have a driver waiting for you.

SAVE 10% Black car or SUV

USE CODE: E2019 Coupon cannot be combined with other offers. Valid only at ExecuCar.com or on the ExecuCar app. Offer valid for rides booked through October 1, 2019. Some restrictions may apply based on service type and location.

F2_ping pong_MW.indd 50

8/12/19 12:35 PM

OPTION 2

show up at my parents’ house after the table-saw accident. Dad was under strict “No-Ping-PongAt-Least-For-Now” orders from his doctor, and, while practice for everyone else had resumed, he was relegated to the easy chair in my parents’ family room. Doc wanted to make sure my dad wasn’t lonely. A couple days later, Rob, my dad’s doubles partner, called to see if Dad wanted to go to lunch. Uncle Ricky came over and cut the grass, so my mom wouldn’t have to—Dad wasn’t allowed to push the mower because of his finger. When Dad went back to practice (of course, he went back to practice), his friends applauded, and then started easing him back into his game. The doctor had told Dad he could play, but that he needed to keep his injured finger safe. That meant no lunging in ways that might cause him to fall, no swinging his arm as he served and accidentally knocking it into a table or wall. Dad’s friends policed this the same way they played ping-pong: mercilessly. he air inside the Albuquerque Convention Center is filled with the rhythmic sounds of ping-pong balls bouncing off tables and shoes squeaking on a linoleum floor. There’s a guy dressed like Uncle Sam—red vest, redwhite-and-blue top hat, American flags draping from his armpits—a 74-year-old from North Carolina who will eventually come in second place in Dad’s singles tournament. I can’t speak for the pickleball games, but the table tennis here in Albuquerque is intense. A team from Slovakia in matching warm-up jackets crushed almost everyone in the 65–69 men’s doubles tournament. An unassuming player from California flummoxed his opponents with the most wicked, tricky, spiraling-paddle serve that anyone in

uCar.com or er 1, 2019.

F1_ping pong_MW.indd 51

START YOUR ADVENTURE

WHERE IT ALL BEGAN

“El Cortez was built in 1941 as the first hotel casino in Las Vegas. Today we are the only hotel casino on the National Register of Historic Places. We honor that rich history by showcasing 200 coin slots and providing the same great value Bugsy Siegel and Meyer Lansky offered when they owned El Cortez over 70 years ago. The “good old days” of Las Vegas are alive and well at El Cortez. Come see for yourself with this offer from my family to yours!”

Kenny Epstein, Owner

SHOW US YOUR PAPER OR DIGITAL BOARDING PASS AND YOU’LL RECEIVE:

1O-$1,OOO IN FREE SLOT PLAY & A FREE DRINK AT ANY EL CORTEZ BAR $

NEW MODERN ROOMS.

SAME VINTAGE EXPERIENCE .

$12.95 | 24/7 at Siegel’s 1941

6TH & FREMONT | 702.385.5200

elcortez.vegas Best Downtown Hotel • Best Valet • Best Local’s Casino

Best Paying Slots • Best Player’s/Loyalty Club • Best Table Games 2018

Best Video Poker • Best Happy Hour

Redeem offers at Club Cortez. Must be at least 21. Boarding pass must be for travel within the past 10 days. Limit one redemption per calendar year. On subsequent visits players may receive the same offer upon earning 1,000 base points. Statistics certified by CDC Gaming Reports for the 12 months ending December31, 2018.

8/9/19 10:27 AM

my dad’s group had seen. A player from Virginia moved so gently, so gracefully, so assuredly during his matches that another spectator called him “Fred Astaire.” The guy who ended up winning both a gold in his doubles tournament and the bronze in singles showed up wearing a USA Table Tennis jersey emblazoned with his last name. On Dad’s court, things are not going well. David wins the first game in a best-of-five match. In game two, my dad scores a couple points, but doesn’t score again, and now David is winning two games to none. When David wins game three, a shutout match, my dad places the ball on the table, shakes David’s hand, and walks over to the sidelines where his friends and my mom are waiting. “Don’t give up, Jay,” Kerry says. Dad takes a swig of water, pulls a towel across his neck, and heads back out to the court to face the next competitor. If he loses again, he’s out.

rue friendship can be a difficult thing to find, especially later in life. Between the summer of 2018, when my dad qualified for the National Senior Games, and the summer of 2019, when he competed in them, I found no fewer than a dozen scientific studies about the power of adult friendships—and what the lack of those friendships can mean for our chances at living long, happy lives. One, funded by AARP, suggested that at least one in three U.S. adults age 45 and

figure out where I fit. I’d blame it on parenthood, but the truth is that, sometimes, I’m simply not prioritizing meeting new people and building new friendships. Many of my closest friends live scattered around the country, and some of us have kids, and all of us have lives filled with commitments—romantic partners and travel and creative pursuits and managing small businesses and graduate school and taking on new athletic endeavors ourselves. Some of us take care of our parents, too, and almost all of us are managing

True friendship can be a difficult thing to find, especially later in life. older—some 47.8 million people— are consistently lonely. I am 38—not quite 45, but not far away, either—and like many people, I’ve struggled at times to

careers. We are busy, something that I once would have worn as a badge of honor. Now, the word “busy” makes me cringe. Why shouldn’t we be making

EXPERIENCE THE BEST OF AMERICA’S WORST “A Must for Travelers” —NEW YORK TIMES

THEMOBMUSEUM.ORG

F1_ping pong_MW.indd 52

DOWNTOWN LAS VEGAS

702.229.2734

8/9/19 10:27 AM

SHIRTS DESIGNED TO BE WORN UNTUCKED

UNTUCKit .com

just arrived

ALL-NEW WRINKLE FREE SHIRTS Our wrinkle-free shirts

stay crisp all day, even after you wash and dry them. Plus, they all have our signature untucked length, so you can always look sharp and feel causal. Find your perfect fit at our 70+ UNTUCKit stores. WRINKLE FREE

untuckit.indd 1

MACHINE WASH/DRY

7/24/19 2:23 PM

time for the things and people that make us happiest, the things and people that light up our souls? What would happen if we invested time and energy in those relationships? There is a whole body of research on this question, from places like Harvard, Northwestern, and Michigan State universities, and they all say some version of the same thing: Having close friendships is a predictor of longevity, can keep you healthier, can even lower your blood pressure. Close friendships, a pair of studies published in 2017 found, can be better for your health than close family relationships. I know all this. But here I am, in my 30s, sending and receiving “we should really hang out” text messages that never come to fruition. And here’s my dad, in his 70s, with a whole new group of friends, so close that they’re almost a surrogate family. All because of ping-pong.

Here’s my dad, in his 70s, with a whole new group of friends, so close they’re almost a surrogate family. ad’s second match is against a tall, lanky, friendly guy—I later learn he’s a semiretired pastor at a Lutheran church in Minnesota. The first game starts out OK; Dad scores a couple, the pastor scores a couple, and then the pastor pulls ahead, up by two, up by five. Dad scores twice more, then doesn’t score again. Maybe a higher power was pulling for the pastor, maybe Dad was just too nervous, or maybe the pastor was just better at ping-pong, but it’s a deflating start for my dad. He shakes his head, looks up at the ceiling like the answers might be written there, and sighs. He needs a win, badly. Kerry leans over to me. “He’s

gotta get some confidence going forward, just a little spark,” he says in a low voice. Game two has already started and, almost immediately, my dad picks up a great point and goes on a roll. He’s up 8–6 when the pastor starts mounting a comeback. The pastor picks up a point, then Dad scores again, and again, and now he has 10 points. Game to 11. The pastor scores, but Dad takes it home. Game two: Dad. The match is tied. “The pendulum just swung,” Uncle Ricky tells my dad. “Now you got the momentum.” Dad wins game three and goes up two games to one. One more will give him his first win in a national tournament match. He serves, and the pastor sends

SHOWING THROUGH JANUARY 6, 2020

450 MULBERRY ST. • MEMPHIS, TN 38103 • CIVILRIGHTSMUSEUM.ORG

F2_ping pong_MW.indd 54

8/12/19 12:36 PM

Promotion

IT’S JUST LUNCH

DAT I N G C O N N E C T I O N S

T H E P OL I T IC S

OF DATING

PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging

¤ LAWRENCE CHIARELLI, Sales Director at tech start up. BS, Bloomsburg Univ. Interests: golf, running, travel

TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL. HIRING A MATCHMAKER MIGHT BE THE ANSWER...

BREAKING UP WITH ONLINE DATING

t first, Larry Chiarelli, director at a tech start up, thought he was doing all he needed. Sign up on multiple dating websites. Meet lots of women. Eventually, the right one would come along – except she never did. So he decided to bring in the professionals and hired It’s Just Lunch. It’s Just Lunch’s matchmakers got to know him and his preferences. They selected his dates, arranged schedules, and even made the restaurant reservations. Dating became stress-free and fun. Larry was a practical guy and didn’t believe in love-at-first-sight… until IJL introduced him to Ping.

¤ ¤

Dating life before joining It’s Just Lunch? Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time-consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.

8 0 0.858.6 526

it's just lunch breaking up.indd 1

Why join It’s Just Lunch? Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.

Most enjoyable part of the It’s Just Lunch process?

I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.

L: I tell my clients an analogy all the time: Would you rather drive across the country in a Toyota Corolla or a BMW 5 series? They always say the 5 series. You get what you pay for. Investing in yourself and your future with someone special means investing in the right matchmaking service. For me that was It’s Just Lunch.

L: Easy and convenient. The company I was working for was going through a merger so I was away from home quite a bit. I’d finish my day and there would be a message from my matchmaker telling me about my next match.

The success of It’s Just Lunch is built on creating high-quality matches in low-pressure situations. In 28 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or www.itsjustlunch.com.

| I T S J U S T LU N C H .C OM | 28 Y E A RS O F C H A N G I N G L I V E S

40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important

Female: Female:

I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:

True 52.0%

False True 48.0% 52.0% False 48.0%

Do you have any advice for singles who want to meet that special someone?

L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.

What was it like working with the It’s Just Lunch matchmakers?

How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%

False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%

Boring.

Taboo.

15%

Source: IJL Survey

Perfectly Risky. Boring. Taboo. fine. It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine. SANDRA HATTON

SARA DARLING

Boring.

Taboo.

JULIE YARWORTH

IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS

5/17/19 3:30 PM

the ball to one edge—Dad just barely returns that shot—and then the pastor fires a return to the opposite edge, and Dad can’t get there in time. Dad is down by one, then down by two, then scores. He scores again, and again, and soon it’s 7–4, Dad, and now Kerry and my uncle are on their feet. “Oh, yeah, now he’s getting sneaky with the serves; now he’s getting confidence,” Kerry says. But then the pastor starts scoring. 7–5. 7–6. 7–7. Tie game. “Jay, I want you to get an attitude, man,” Kerry shouts, and maybe that clicks, because Dad starts scoring again. Before long, it’s 10–8, and then Dad is sending the ball over the net and the pastor can’t get there in time. 11–8. Game and match. We have choices about how we age that start as soon as we are old enough to create our own destinies.

We can smoke, or not. We can wear sunscreen, or not. We can drink too much, or not. We can eat more produce and fewer potato chips,

something tough happens, sink back into our easy chairs and never get up again. Or we can wrap life in our best embrace and allow

We can wrap life in our best embrace and allow ourselves new experiences with new people in new places. move our bodies a little bit every day, learn new things, get enough sleep, keep our connections to friends and families strong—or not. None of these things guarantee a long, happy life. But they sure don’t hurt. From my dad and his ping-pong friends, I’ve learned: We can approach life like it’s something to be survived and endured, something to be fought, something to be beaten. We can give up when

ourselves new experiences with new people in new places. We can challenge ourselves. We can be kind and loving and supportive to the people around us. We can bask in the love that shines our way as a result. And we can get on a court, even with a partially sawed-off finger, even though we’ve never done it before, even in our 60s and 70s and 80s, and we can compete. Dad’s third match has started,

saving money just got easier. Pro SAVE 20%* ON AIRPORT PARKING WITH PROMO CODE: STM TM

VISIT PROPARK.COM/STM

Columbus (CMH)

Denver (DEN)

Har�ord (BDL)

Newark (EWR)

Oakland (OAK)

MOBILITY

airport parking

Nashville (BNA)

Phoenix (PHX)

Pittsburgh (PIT)

PITSTOP Airport Parking Seattle (SEA) TM

F2_ping pong_MW.indd 56

Providence (PVD)

SAVE

20%

Use promo code STM when booking your reserva�on at propark.com/stm or scan QR code at exit. Customer will receive 10% off at Red Beam* PVD and 20% off at all other loca�ons. Cannot be combined with any other offers. Expires 12/31/19.

8/12/19 12:37 PM

DIRECT SERVICE FROM

TENNESSEE SINCE 1866.

MUST BE 21 YEARS OR OLDER. PLEASE DRINK RESPONSIBLY. JACK DANIEL’S AND OLD NO. 7 ARE REGISTERED TRADEMARKS. ©2019 JACK DANIEL’S TENNESSEE WHISKEY 40% ALCOHOL BY VOLUME (80 PROOF). DISTILLED AND BOTTLED BY JACK DANIEL DISTILLERY, LYNCHBURG, TENNESSEE. JACKDANIELS.COM

jack daniels.indd 1

8/9/19 9:02 AM

Our sterling silver personalized paw necklace Always keep your dear pet close with personalized necklace. Crafted fabulous our jewelry & great paw prices for more than 65 years in our Rhode Island studios of polished sterling silver, our paw can be engraved with the name or initial of your choice! This special keepsake celebrates your love for your constant companion.

Plus Free Shipping

Sterling Silver Personalized Paw Necklace

18" length. 1" wide pendant. Rolo chain with a lobster clasp. Please allow an extra 2-3 business days for personalization Shown larger for detail.

Ross-Simons Item #904390

To receive this special offer, use offer code: PAW66 1.800.556.7376 or visit ross-simons.com/paw

ross simmons.indd 1

7/29/19 12:56 PM

and while the stakes are high— the winner moves on to the next round—we are all still soaring from Dad’s first-ever national win. Another win, at this point, would be gravy. The guy who plays ping-pong like Fred Astaire dances sits next to me to watch. His name, he tells me, is Weishuang Qu, and he lives in Virginia. Dad is playing Weishuang’s doubles partner, and so far, Dad is winning. Dad goes up 6–3, and Weishuang tells me that he has been to this national tournament many years in a row now, and every time, he leaves feeling inspired. “Here, I feel we are among friends,” he says. “And we are very lucky to have friends that play together. It’s like a festival.” Just then, Dad crushes a shot over the net, and Weishuang’s partner can’t answer it. Game one, Dad. He needs two more wins to move on. He won’t get them. Weishuang’s partner has figured out my dad’s game and wins the second game, then the third, then the fourth. Weishuang is applauding, but before he goes to congratulate his friend, he looks at me. “Your father is athletic, and he can improve. He could play well into his 80s.” Then, Dad is off the court and shaking hands with Kerry and my uncle and hugging me and my mom. “I’ll get him next time,” he says. “I would like to get to that next round.” Weishuang comes over to shake my dad’s hand and offer a little ping-pong advice, and when they’re done talking, Dad has a wide smile on his face. The next National Senior Games will be in 2021, in Florida, and Dad has a game plan. “I know what I need to work on,” he says. “Two years till Fort Lauderdale.”

EVERYDAY PfoRrOyoTuEr CveThicIOle!N Laser Measured

FloorLiner

Ultimate protection against spilled coffee, dirty shoes and muddy messes. Our custom-fit FloorLiners keep messes away from your vehicle’s floor and save you time when cleaning. Easy to install, a vehicle lifesaver in minutes!

Front FloorLiner™ Rear FloorLiner

™

Available in Black, Tan and Grey (Cocoa Available for Select Applications)

CupFone™

Cargo/Trunk Liner

Seat Protector

Universal mobile phone holder keeps your device easily accessible and visible.

Designed to keep spills, dirt and grease away from your vehicle’s interior.

Protects against scratches, damage and spills that can ruin the seat surface of your vehicle.

See these products and much more at Order Now: 800-441-6287 American Customers WeatherTech.com

Canadian Customers WeatherTech.ca

European Customers WeatherTech.eu

Accessories Available for: Acura • Alfa Romeo • Aston Martin • Audi • BMW • Buick • Cadillac Chevrolet • Chrysler • Dodge • Ferrari • Fiat • Ford • Genesis • GMC • Honda • Hummer • Hyundai Infiniti • Isuzu • Jaguar • Jeep • Kia • Land Rover • Lexus • Lincoln • Maserati • Mazda • Mercedes-Benz Mercury • MINI • Mitsubishi • Nissan • Oldsmobile • Plymouth • Pontiac • Porsche • RAM • SAAB Saturn • Scion • Smart • Subaru • Suzuki • Tesla • Toyota • Volkswagen • Volvo and more!

Laura Arenschield is a writer based in Columbus, Ohio. Email her at larenschield@gmail.com.

Southwest 2019-09.indd 1 F2_ping pong_MW.indd 59

™

6/27/19 1:51 PM 8/12/19 12:38 PM

THE CITY YOU’RE MISSING

Cleveland Clevelanders have always known their town is special. Now the rest of the country is catching on to its rock ’n’ roll attitude and resilient character.

The Rock & Roll Hall of Fame

t’s a broiling spring day, and I’m pedaling down Cleveland’s wildflower-lined Towpath Trail, which follows an old pack mule route on the banks of the Cuyahoga River. In the 19th century, mules would pull ships along the river. Today, I’m fighting a different battle: I haven’t been on a bike in two years. But as I wheeze my way up a sun-splashed hillside toward the archway of the Hope Memorial Bridge, I can’t help but be spirited away by the scenery. Across the river, skyscrapers and brownstones bask in the sun. Through the arch, I see a verdant ocean of trees and—seeming to sprout from the greenery—smokestacks and industrial buildings. Factories like these were the engines of prosperity that supercharged Cleveland into a vibrant metropolis. Gilded

Age tycoons like John D. Rockefeller made their fortunes in Cleveland and called the city home, walking in its parks and museums and funding some of its most stunning architecture. Those boom times came with a downside, with industry taking a toll on the natural landscape. As the Cuyahoga became a major artery for industrial transport in the early 20th century, it earned a reputation for pollution and environmental degradation that culminated with a 1969 fire on the river— the last and most notorious of a number of blazes caused by the industrial waste.

PHOTOGRAPHY BY DAVEL5957/ISTOCK

BY MILES HOWARD

60 southwest september 2019

F1_Cleveland_MG.indd 60

8/7/19 2:41 PM

World-Class Experiences without the World-Class Ego

Join in at ThisisCleveland.com | #ThisisCLE @TheCLE

destination cleveland.indd 1

@ThisisCLE

facebook.com/ThisisCleveland

6/18/19 10:40 AM

Lake Erie

That fire 50 years ago helped spark a massive cleanup program and an environmental movement; in some ways, it Cleveland has long been associated with entrepreneurial marked a major turning point for the city. ingenuity. Rockefeller launched Standard Oil here in 1870, As industry declined and Cleveland beand other titans followed, turning the city into a hub for gan to redefine itself, people reclaimed the industry and manufacturing. Some of the country’s first Cuyahoga. automobiles came to life on the Winton factory floor. The Water quality has dramatically imfirst commercial electric rail streetcar took its inaugural proved, and on the banks of the river, ride in downtown Cleveland. abandoned industrial areas have been These days, the big economic players offer more experedeveloped into walkable destinations. riential goods. Health care, technology, and tourism have The river itself has become a place for recdriven the city into the 21st century. Cleveland remains reation and fun. From my bike, I spot a home to household name brands, including Sherwin-Wilschool of paddleboarders riding the curliams and Vitamix. Hopkins International Airport is decorent to Lake Erie. Just like me, pedaling in rated with posters honoring local business stalwarts. the footsteps of those old mules, the padSoon after landing, I also discover that Cleveland is not dleboarders are drifting through only pedestrian-friendly, it boasts a robust and a historic landscape into a new easy-to-navigate public transit system. For just a chapter of Cleveland’s story. few bucks, I can board the rapid transit rail right The foliage hints of the area’s by the baggage claim area. Within minutes of wilder woodlands. And the buildgetting my luggage, I’m on a train rumbling past ings that tower nearby hold many fields and backyards toward downtown. Getting WANT MORE? Browse the treasures worth traveling for: dararound Cleveland, I’ll mostly use my own two feet, Inflight Entertaining artwork, sumptuous theaters, ment Portal for but the rail comes second. and kitchens full of savory charExploring on foot makes it easier to fall in love the best spots to eat, drink, stay, with the city’s architectural beauty. When I reach acters. This is Cleveland. It’s a city and play in your fueled by grit, loyalty, irreverence, final destination. Public Square, in the heart of downtown, the first and rock ’n’ roll. thing I see is a tall monument decked out with It’s free!

PHOTOGRAPHY COURTESY OF AERIAL AGENTS

Walk This Way

62 southwest september 2019

F1_Cleveland_MG.indd 62

8/8/19 9:55 AM

ALL NEW â&#x20AC;&#x201C; Interactive Jam Space Live your dream of being a rock star inside the museum by making music with real instruments. Learn as a beginner or jam with friends and turn up your visit experience to 11.

Visit rockhall.com/letsrock and plan your trip to rock out.

rock n roll hall of fame.indd 1

7/30/19 9:07 AM

Don’t Stop Believing My ride along the Towpath is the perfect orientation to central Cleveland. It also leaves me famished. Luckily, the trail delivers me to Sokolowski’s University Inn. Savory aromas waft from the windows of the restaurant, an oldschool dining hall with nourishing Polish comfort food. West Side Market

Try the pierogies at Sokolowski’s

As I wolf down pierogies under a stuffed deer head in the dining room, a multigenerational crowd applauds the piano player who’s busy playing away in the corner. With a mouthful of potato and cheese, I scan the room. This collision of historical intrigue—Sokolowski’s claims to be the city’s oldest family-owned restaurant—and gluttonous joy is foreshadowing adventures to come. Once the last morsel is gone, I take a stroll around Tremont, a historic, blue-collar part of town that is also one of Cleveland’s fastest-growing neighborhoods. Postwar family cottages are the default here, but you’ll also happen upon newer construction, a testament to the national interest Cleveland has lately been garnering from both homebuyers and tastemakers. It’s a far cry from the days when a common (but inaccurate) outside perception of Cleveland was one of a city in decline. It’s true the industrial boom that catalyzed the city’s early growth came to end in the 1960s, when factory closings and a suburban exodus led to hard questions about Cleveland’s future. Between 1970 and 2013, the city lost about half its population. But what’s missing from that narrative is the fact that the Clevelanders who stayed committed to creating a new future for themselves. Health care providers like University Hospitals and Cleveland Clinic, both affiliated with Case Western Reserve University, expanded their facilities and educational offerings. The city invested millions of dollars in creating and updating cultural institutions like the Rock &

PHOTOGRAPHY COURTESY OF DESTINATION CLEVELAND (BOTTOM LEFT) AND SHYMAN/ISTOCK (TOP RIGHT)

bronze statues of sailors and soldiers. But the neighboring buildings are what really catch my eye. The Arcade, a gargantuan structure that served as the first indoor shopping center in the U.S., is an ode to Victorian-era opulence. I wander past the classically inspired Cleveland Public Library. Minutes later, I’m gawking at a giant chandelier suspended over the street—the defining landmark of the Playhouse Square theater district, where 11 venues make up the country’s largest performing arts center outside of Manhattan. Even the local Heinen’s supermarket is tucked away in the magnificent Cleveland Trust Rotunda, a historic landmark that opened as a bank in 1908. The marble atrium where elites once managed their finances now offers sushi, salads, and coffee. The beer and wine coolers are on the second floor rotunda. Up there, you can enjoy a draft lager while gazing up at the green and gold skylight. It’s a bit too early for beer (I guess), so I cross the street and drop off my luggage at the Kimpton Schofield Hotel. Within minutes, I’m zooming back into downtown—this time, on one of the hotel’s complimentary bicycles.

64 southwest september 2019

F1_Cleveland_MG.indd 64

8/7/19 1:45 PM

CLEVELAND

Now is the time to witness a metamorphosis in Cleveland, Ohio. – National Geographic

Why Cleveland is America’s hottest city right now. – Forbes

A Cleveland river once oozed and burned. It’s now a hot spot. - The New York Times

Cleveland is defined by water. It sustains us, nourishes us, and drives our economy. By the time the Cuyahoga River caught fire for the last time on June 22, 1969, it was dead. Fifty years later the river is alive again - and so is Cleveland. This is about more than a river. It’s about innovation. It’s about civic and cultural institutions. Most importantly, it’s about people and neighborhoods. After 50 years of progress, this isn’t the same old Cleveland. Today, our river and lake are healthier, our water is safer, our neighborhoods are stronger, and we are defined by an indomitable spirit of rebirth and renewal that you have to see to believe.

city of cleveland.indd 1

clevelandwater.com

city.cleveland.oh.us

7/31/19 8:45 AM

Public Square

CLEVELAND, THEN AND NOW

↑ 1796 / Connecticut lawyer and surveyor Moses Cleaveland founds the city and lends it his name. In 1831, the Cleveland Advertiser dropped the ‘a,’ reportedly to save space in the paper. The spelling stuck. Today, head to Public Square to pay a visit to the statue erected in Cleaveland’s honor.

1869 / The Forest Citys, named for the city’s abundant

greenery, play the first professional baseball game in Cleveland. Today, take yourself out to the ballgame and cheer on the Indians at Progressive Field downtown.

1915 / Cleveland Play House, the first professional regional theater in the country, is founded. Today, see a show. The company remains active and has hosted millions of theatergoers over the years. —Kristin Blake

in diffuse light. Just outside the doors of the brewery, legions of young people are lining up outside the nightclubs and bars that constitute The Flats. Shipyards and iron furnaces used to be the main attractions here. Today, The Flats is one of Cleveland’s premier nightlife districts. Here, you can slurp down oysters, play bocce ball, and dance to music from visiting DJs. (If you’re feeling really saucy, you can even put a down payment on one of the new apartments being built here.) These are just a few ways that Clevelanders like to blow off steam.

It’s Only Rock ’n’ Roll The next day, I take the train to the Ohio City neighborhood and spend the morning putzing around what’s known as Hingetown, where a stretch of buildings is emblazoned with murals of wild animals, wilder cityscapes, and, in one instance, a slice of pepperoni pizza that’s left a long greasy smear in its wake. These are the handiwork of local artists, but Cleveland’s proximity to major cities like Chicago and New York also ensures a steady stream of visiting creatives. At Spaces, a working studio where visitors can admire work by rotating resident artists, I see two memorable video exhibits, including a visual ode to an abandoned country club in Cleveland and its secret history of joys and heartbreaks. I have lunch down the street from Spaces at The Flying Fig, where chef Karen Small tells me about growing up in the suburb of Shaker Heights. (Her grandfather’s backyard garden was her introduction to locally sourced cuisine, and her restaurant takes a similar farm-to-table approach.) I then head across the street to the West Side Market. There, dozens and dozens of vendors hawk cured meats and fish, artisan cheeses, and confectionary treats like the pizzelle waffle cookies that I’m soon nibbling. Later that afternoon at a laptop-filled espresso bar called Beviamo cafe, I think that hard times can inspire not only creativity, but also a healthy sense of rebellion. In Cleveland, whether you’re having lunch or exploring a new neighborhood, there’s friendly mischief in the air around you. It’s a wonderfully scrappy and idiosyncratic contrast to the extravagant architecture I saw downtown. What makes Cleveland’s creative and playful nature especially compelling is the feeling that Clevelanders aren’t striving to blow your socks off. They’re doing the things they love for themselves and for each other, first and foremost. You’re just invited to the show.

All Tomorrow’s Parties As the sun disappears behind thunderheads, I catch a ride to Slavic Village, a suburban enclave with roots in Eastern Europe. In the 19th century, Cleveland took in thousands of immigrants. Today, the population of Slavic Village reflects the diversity of modern Cleveland, and the air here still seems to retain the hopeful, electric feeling of arriving in a new country.

PHOTOGRAPHY COURTESY OF DESTINATION CLEVELAND

Roll Hall of Fame and Cleveland Browns Stadium (today known as FirstEnergy Stadium). And a burgeoning tech startup scene has minted new local entrepreneurs. Cleveland’s creativity is resilient. On a leafy street away from the main drags, I find Forest City Brewery, which is housed in a 1915 timber-frame factory. The beer garden is decked out with colorful camp chairs and, just for good measure, the tallest mulberry tree in Ohio. I head inside and procure a flight of beers. I trade notes with a dude sitting at the bar near me. Next thing I know, I’m jotting down the names of other local purveyors as my new friend dictates a list. I scribble furiously—there are more than 30 microbreweries in Cleveland—and try to keep up with his recommendations: Market Garden, Fat Head’s, Great Lakes, and more. I eventually find myself sipping a clove-rich Hefeweizen on the outdoor riverside patio at Collision Bend Brewing Co. A tangerine sunset bathes the city

66 southwest september 2019

F1_Cleveland_MG.indd 66

8/8/19 10:41 AM

CONVENTIONS NEED

CONVENIENCE AND WE’VE GOT THE KEYS

Flexible Space

Tech Features

410,000 square feet of flexible space with ‘rightsize’ capabilities

High-density WiFi, capable of 15,000+ simultaneous devices, and advanced infrastructure

Amenities

Location

In-house Starbucks Coffee, The UPS Store, a shoe shine station, and Au Bon Pain Café

Central downtown location, directly connected to the 600-room Hilton Cleveland Downtown

Find the keys to convenience on our NEW website:

clevelandconventions.com/keys

F1_Cleveland_MG.indd 67

8/7/19 1:41 PM

Penny Barend of Saucisson

I step into Saucisson, a butcher shop and the brainchild of Cleveland restaurant veterans Melissa Khoury and Penny Barend. With an emphasis on local meat, the chefs have attracted national attention. They’re flying to New York tomorrow for a Food Network taping, but they’ve generously made time to offer me samples of their beer brats and heavenly pork terrine with cinnamon and golden raisins. Creations like these have been dished out at the annual “Village Feast” that Saucisson caters for Slavic Village residents. “We shut down the street outside the shop and put out communal tables, and it’s a free community meal,” Khoury says. “Food is a common denominator. We seat everybody family-style. We encourage people to break up and sit with someone they didn’t arrive with, to interact with each other, and to make friends.” With the smoked meats and community-minded ethos of Saucisson lingering on my palate, I take a contemplative hike in nearby Garfield Park Reservation. This is one of Cleveland’s century-old Metroparks, which make up an incredible 23,000-acre “Emerald Necklace” of nature reservations where you can jog, bike, and spot rare birds. As I wind through the maplewoods, I see the white-tailed rump of a deer disappearing into the bushes. I continue to Mill Creek Falls, a 48 foot-tall monster of a cascade. You could easily spend a week exploring the Metroparks, which speaks to their scale and accessibility. Imagine if

every city operated on the idea that everyone deserves easy access to the beauty of the outdoors. This idea of civic equity is the foundation of the restaurant where I have dinner reservations tonight. But “restaurant” is only half the story. Located in Shaker Square, a bustling hub that borders Cleveland and Shaker Heights, Edwins Leadership Institute & Restaurant is a nonprofit education program for formerly incarcerated adults who want to build careers in the culinary and hospitality industries. Founded by Brandon Chrostowski, Edwins provides free housing, legal services, job coaching to students in the program, and has a 95 percent employment rate for graduates. Students practice and hone their skill sets by running the restaurant, which offers fine dining in a welcoming atmosphere. Chrostowski, tall and wiry with silver hair, is waiting for me when I arrive. He explains the motivation behind the restaurant: Everyone, including the formerly incarcerated, deserves another chance. In the dining room, I meet Nickole Rivera, a student who hopes to travel and work as a chef after graduation. Rivera’s quick to steer me toward a few dishes. I go for the pistachio-crusted trout with haricots verts and black truffle beurre blanc. Every bite is heaven—rich, buttery, and finely balanced. I watch Chrostowski and the hosts welcome new diners and ask returning guests how they’ve been. (At one point, Chrostowski informs me that the

PHOTOGRAPHY COURTESY OF BURKLEHAGEN FOOD PHOTOGRAPHY (TOP LEFT) AND CLEVELAND METROPARKS (TOP RIGHT)

Ride the trails of Cleveland’s Metroparks

68 southwest september 2019

F1_Cleveland_MG.indd 68

8/7/19 1:41 PM

t us mm c a

Pop in while you’re in town. See Andy Warhol’s Pop Art masterpiece Marilyn x 100, one of many must-see artworks at the Cleveland Museum of Art, a top art museum in the U.S.

Admission is always FREE.

#1 Attraction in Cleveland cma.org

#mustcma

Marilyn x 100, 1962. Andy Warhol (American, 1928–1987). The Cleveland Museum of Art, Leonard C. Hanna Jr. Fund, and Anonymous Gift, 1997.246. © 2019 The Andy Warhol Foundation for the Visual Arts, Inc. / Licensed by Artists Rights Society (ARS), New York

F1_Cleveland_MG.indd 69

8/7/19 1:41 PM

conductor of the Cleveland Orchestra is dining at a nearby table.) These gregarious touches imbue Edwins with the familial vibe that I experienced at Sokolowski’s the other afternoon. Knowing that this generosity and kindness extend to these Edwins students who are forging new chapters of their lives is the most satisfying part of the meal.

This Must Be the Place Kimpton Schofield Hotel

WHERE TO STAY

↑ Kimpton Schofield Hotel / Stay in and

work on your cobra pose with the yoga mat provided in every room or rock out with a complimentary guitar rental.

Clifford House Bed & Breakfast / Wake up to the smell of breakfast at this cozy, Tuscanstyle B&B in Ohio City. Owner Jim Miner cooks up a meal made with local ingredients every morning. Don’t forget to give his cat and dog a nice scratch on the ears. Hyatt Regency Cleveland at The Arcade

/This historic location means a smorgasbord of shops and restaurants are only steps away. And with 24-hour room service, you might just decide to move in for the foreseeable future. —K.B.

machine that I feed coins into for a solid 20 minutes. The rock hall offers multiple floors of exhibits, and at one point, I am invited to vote for its next inductee. I cast a ballot for Nine Inch Nails and imagine the band playing on the shores of the lake. I’d be sure to come back for that concert. Whether it’s your first time here or just your latest visit, you’re guaranteed a show. Because this is a city that’s long pushed at the limits of the imagination, through hell or high water. Along with the sound of crunching guitars and kick drums, there’s a sense of innovation, team spirit, and shared triumph that you often find anywhere a rock band meets to perform—whether it’s a dusty garage or an arena stage. It’s the same feeling you get in Cleveland. Its current, as subtle and powerful as the Cuyahoga River, lifts you off your feet and whisks you away. Before you know it, someone’s handing you a beer, and the next act is tuning up on stage. Miles Howard is a freelance writer in Boston. Email him at mileswhoward@gmail.com.

PHOTOGRAPHY BY WHIT PRESTON

The next morning, I catch a bus to University Circle, where Case Western Reserve University just built a stateof-the-art Health Education Campus for medical and dental students. Health care, particularly nursing, is among the university’s most prominent fields of study. Thousands of Cleveland residents avail themselves of the affordable services offered by the university’s Cleveland Clinic. The other big attractions at University Circle are the museums and parks found here. I meet up with Chris Ronayne, the president of University Circle Inc., the local community management organization. We walk to the Cleveland Museum of Art on the Nord Greenway, a 2,200-foot footpath that takes us by gardens, sculptures, and a lagoon accented by lounging sunbathers. We pass a tent stuffed with costumes and giant puppets for an upcoming parade, and suddenly, we’re standing before the art museum itself. Nearby, I notice that a bronze cast of Auguste Rodin’s “The Thinker” is missing its lower legs. In 1970, in a climate of extreme political unrest, a bomb was detonated at the statue’s base early one morning. No one was injured, and no one was ever arrested or charged for the bombing, but the statue was left damaged. “Instead of repairing it, the city, crazy as it was, decided to honor the history of what happened, so it tells a story unto itself,” Ronayne says with a wry smile. I spend the next few hours viewing storied artifacts in three neighboring institutions. I take in the Gordon Parks photography exhibit at the Cleveland Museum of Art, which offers free admission for its permanent collections. Then, I wander over to the Museum of Natural History. Next up is the Cleveland Botanical Gardens, where I visit a tropical biosphere and spy on some reptiles contentedly inhaling insects. Before journeying back downtown, I peer into the luminous foyer of Severance Hall, where the Cleveland Orchestra plays. In the summer, the internationally acclaimed orchestra plays weekend concerts at the Blossom Music Center’s beautiful and spacious outdoor venue. There’s no show on the slate for tonight, so I’ll have to return another time. But that’s not to say my final day here will be lacking for musical accompaniment. In Cleveland, all roads lead to the Rock & Roll Hall of Fame. The building, featuring a glass pyramid structure designed by the legendary architect I.M. Pei, is perched next to Lake Erie. The museum collection features artifacts like Diana Ross’ evening gowns, David Bowie’s Ziggy Stardust jumpsuit, and a working Alice Cooper pinball 70 southwest september 2019

F1_Cleveland_MG.indd 70

8/8/19 9:57 AM

offlease only.indd 1

7/1/19 12:36 PM

Fun! For more brain-training games from Gareth Moore, visit brainedup.com.

Sudoku BY GARETH MOORE How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 90

Warm-Up

Easy

Medium

Nourish. Stimulate. Grow.

Maximum Care for Your Thinning Hair Treat hair loss

Energize hair follicles

Reverse thinning

Stimulate hair growth CLINICALLY PROVEN

Restore natural growth cycle Increase density & fullness

DOCTOR RECOMMENDED

FDA CLEARED*

Density Hair Care

High performing NRG8-pLEXTM formula & Bio-Active ingredients transforms thinning hair into thicker, fuller looking hair.

SAVE

10% SITEWIDE

Use code: FLYWS0919 EXP. 10/10

Excl. Ultima 9 Classic & Laser272 Devices

Powerful Ingredients. Unparalleled Results.

Devices to Fit Your Budget, Lifestyle & Hair Loss Concerns Ultima 12 LaserComb

LaserBand 82

Laser 272

Targeted or full scalp coverage with lighted timer display

Fastest treatment time & full scalp coverage equal to 246 lasers

Laser hair growth technology with PowerFlex designÂ

STEP UP TO

The Leader in Laser Hair Growth

HAIRMAX.COM | 1.800.9REGROW

*HairMax Laser devices are indicated to treat Androgenetic Alopecia, and promote hair growth in males who have Norwood Hamilton Classifications of lla to V and in females who have Ludwing (Savin) I-4, II-1, II-2, or frontal patterns of hair loss and who both have Fitzpatrick Skin Types I to IV. The Laser 272 is indicated to promote hair growth in males with Androgentic Alopecia who have Norwood-Hamilton Classifications of Ila - V, or females with androgenetic alopecia who have Ludwig-Savin Classifications I - II or Frontal and for both with Fitzpatrick Skin Phototypes I- IV. â&#x20AC; 20% Restocking fee applies.

F1_fun_MG.indd 72

8/6/19 10:58 AM

RESTAURANT OF THE MONTH

ChrisChristini’s CHRISTINI’S

Ristorante Italiano

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard • 407.345.8770

CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com Here’s what our customers say: “Christini’s is the best, hands down. The place, the atmosphere, the service, wow! You feel special from the beginning” “Great atmosphere, incredible service and the food was just spectacular. The wines they had were just great too. It was amazing. I'll go again for sure next time I come to Orlando” “Classy, exceptional service, delicious food and traditional dining are several of the words I can use to describe this gem”. www.christinis.com

Anaheim / Los Angeles ANAHEIM WHITEHOUSE

I TA L I A N S T E A K H O U S E

887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2018. DiRona Since 1988. Zagat Rated Excellent, 2018. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Ft. Lauderdale / Boca Raton, FL / Aventura CASA D’ANGELO Ft. Lauderdale: Sunrise Square Plaza 1201 N. Federal Hwy. - 954.564.1234 Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Aventura (North Miami Beach) 2910 NE 207th Street, Suite 103 - (COMING SOON!) Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.angeloelia.com

232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com

Advertorial

Info 1-800-448-7544

Tampa, FL DONATELLO

A M E R I C A’ S P R E M I E R

LASIK & CATARACT SURGEONS w w w. l a s i k x p r e s s . c o m

NASHVILLE, TN

S T. L O U I S , M O

Ming Wang, M.D., PhD

Jason P. Brinton, M.D. Brinton Vision 555 N New Ballas Road St. Louis, MO 63141

Wang Vision 3D Cataract & LASIK Center 1801 West End Avenue Suite 1150 Nashville, TN 37203

314-375-2020

615-321-8881

brintonvision.com facebook.com/brintonvision

SAN ANTONIO, TX

D E T R O IT, M I

Gregory D. Parkhurst, M.D., FACS

Shabbir Khambati, M.D.

WangcataractLASIK.com

Lake Lazer Eye Center 35776 Harper Ave. Clinton TWP., MI 48035

Parkhurst-NuVision 9725 Datapoint Drive Suite 200 San Antonio, TX 78229

44000 W. 12 Mile Rd., Ste. 112 Novi, MI 48377 1800 N. Milford Rd., Ste. 300 Milford, MI 48381

210-615-9358

sanantonio-LASIK.com

877-USEEMORE USEEMORE.COM

DALLAS, TX

S A LT L A K E C I T Y, U T

Dain Brooks, M.D.

Phillip C. Hoopes, Jr., M.D.

Brooks Eye Associates 9955 Gillespie Drive Plano, TX 75025

Hoopes Vision 11820 South State Street Suite 200 Draper, UT 84020

972-403-1110

877-30-LASIK

BrooksEyeMD.com

hoopesvision.com

OMAHA, NE

F T. M Y E R S , F L

Lance Kugler, M.D.

Michael Collins, M.D.

Kugler Vision 17838 Burke Street Suite 100 Omaha, NE 68118

Collins Vision International Center 6900 Intl. Center Blvd. Ft. Myers, FL 33912

402-558-2211

239-936-4706

collinsvision.com

kuglervision.com

All M.D.’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications. Promotion

aa_ad_lasik_SW_040819.indd 1

4/8/19 10:16 AM

best american

STEAKHOUSES

www.eddiemerlots.com

www.lawrysonline.com

www.tropicalacres.com

Exceptional Experiences

Est. 1949 – Where the TRADITIONAL AMERICAN STEAKHOUSE began!

Northwest Chicago/Lincolnshire, IL • 847.276.2000

Lawry’s The Prime Rib invites you to a lavish dinner experience found nowhere else. Enjoy the warm hospitality, exceptional service and award-winnin menu featuring our famous Roasted Prime Ribs of Beef carved tableside from gleaming silver carts.

Northeast Indianapolis, IN • 317.846.8303

Beverly Hills • 310.652.2827

Fort Wayne, IN • 260.459.2222

Chicago • 312.787.5000

Denver/Englewood, CO • 720.744.2622 West Chicago/Burr Ridge, IL • 630.468.2089 West Chicago/Warrenville, IL • 630.393.1900

Louisville, KY • 502.584.3266

Dallas • 972.503.6688

Bloomfield Hills, MI • 248.712.4095

Las Vegas • 702.819.0125

2500 Griffin Road, Ft. Lauderdale, FL • 954.989.2500

Cincinnati, OH • 513.489.1212 Scottsdale, AZ • 480.699.0480

www.jimmykellys.com

Ashburn, VA • 571.510.3898

A Nashville institution since 1934 217 Louise Ave., Nashville, TN • 615.329.4349

www.meatmarket.net An internationally-inspired menu of prime cuts of beef, seafood, poultry and crudo offerings

www.HydeParkRestaurants.com

S Beach Miami, Lincoln Rd, FL • 305.532.0088

Featuring aged steaks, chops and fresh fish

Palm Beach Island, FL • 561.354.9800

Daytona Beach, FL • 386.226.9844

Tampa, Hyde Park, FL • 813.280.1113

El San Juan Hotel, PR • 787.253.2007

Sarasota, FL • 941.366.7788 Detroit/Birmingham, MI • 248.594.4369 Detroit/Livonia, MI • 248.679.0007 Akron, OH • 330.670.6303 Cleveland/Beachwood, OH • 216.464.0688 Cleveland/Downtown, OH • 216.344.2444 Cleveland/Westlake, OH • 440.892.4933 Columbus/Upper Arlington, OH • 614.442.3310 Columbus/Downtown, OH • 614.224.2204 Columbus/Dublin, OH • 614.717.2828 Downtown Indianapolis, IN • 317.536.0270 Pittsburgh, PA • 412.222.4014

www.stockyardssteakhouse.com Hand-Cut Aged Steaks, Slow Roasted Prime Ribs, Wild Game Features, Historic Photos and an extensive Western Art Collection await you at this Valley landmark. Definitely a “must visit” restaurant when in Arizona! 5 minutes from Sky Harbor Airport. Est. 1947. 5009 E. Washington St., Phoenix • 602.273.7378

www.basteaks.com aa_ad_steakhouse_SWAIR_040519.indd 1

Independently owned and operated with over 60 locations.

8/2/19 9:25 AM

AMERICA’S LEADING

Minimally Invasive Spine Surgeons and Interventionalists

w w w. b a c k- s p i n ex p r e s s . c o m MINNEAPOLIS / EDINA

TA M PA , F L

STEFANO M. SINICROPI, M.D.

SAMUEL A. JOSEPH JR., M.D.

Midwest Spine & Brain Institute 7373 France Avenue S, Suite 408 Edina, MN 55435

651-430-3800

MidwestSpineandBrain.com SinicropiSpine.com

Joseph Spine: Advanced Center for Spine, Scoliosis and Minimally Invasive Surgery 2727 W. Dr. Martin Luther King Jr. Blvd., Suite 590 Tampa, FL 33607

813-534-6269 josephspine.com

SAN DIEGO, CA

L A S V E GA S , N V

SANJAY GHOSH, M.D., FAANS

ANDREW M. CASH, M.D.

619-810-1010

702-630-3472

3590 Camino Del Rio North Suite 200 San Diego, CA 92108 SanjayGhoshMD.com

Desert Institute of Spine Care 9339 West Sunset Road Las Vegas, NV 89148 DiscLV.com

S E AT T L E , WA

B AT O N R O U G E / N E W O R L E A N S , L A

SOLOMON KAMSON, M.D.

KEVIN P. McCARTHY, M.D.

206-557-6502

5000 O’Donovan Blvd., Suite 306 Walker, LA 70785

The Spine Center at Bone & Joint Clinic of Baton Rouge 7301 Hennessy Blvd., Suite 200 Baton Rouge, LA 70808

Spine Institute Northwest 1629 220th St. SE Suite 201 Bothell, WA 98021

SpineInstituteNorthwest.com

833-SPINEBR

spinecenterbr.com

I N T E RV E N T I O N A L I S T S S T. L O U I S , M O / N A S H V I L L E , T N

DALL A S, T X

DEVIN BELL, DO SEAN MCDONALD, MD DAVID SMITHSON, MD

VENKATESH MOVVA, M.D. Regenexx Texas RegenOrthoSport

Stem Cell Injections and Minimally Invasive Procedures for Spine and Joint Damage

IMAC Regeneration Centers

844-266-IMAC

817-442-9292

IMACRegeneration.com

RegenOrthoSport.com regenexxtexas.com

All MD’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications. PROMOTION

aa_ad_spine_SW_070319.indd 1

7/3/19 10:19 AM

- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!

We are willing to amortize tooling over production runs, and offer no charge for tooling on high production runs. Nominal terms for parts is net 60.

We offer the best prices and great service!

113 Railroad St. email: ntm@centurytel.net phone: (608) 462-5066 Elroy, WI 53929 fax: (608) 462-8950 WWW.NTMUSA.COM

Art Installations BY DOUG PETERSON 1

11 On occasion 12 Fish market

emanation

13 Follows a 48

pattern, say

18 Burn a tad 23 Sushi bar cupful 25 Band piece 26 Sneezy’s workplace 28 Runway topper 29 Derive from

evidence

30 Loser’s label? 31 23-Down brewer’s

32 Riding pace 33 Ostentatious

34 Northern terminus

need

display of I-79

35 Back-to-school

purchase

Crossword Answers on page 90

Across

1 More than twinges 6 Network with court

coverage

11 “Help!” 14 ___ dog 15 Camp rental,

perhaps 16 Dedicated lines 17 Box filled with funny props? 19 Shorten, in a way 20 Rock in ___ (music festival) 21 Uniform hue 22 Hot spot seekers 24 It may include destroyers 26 Substance 27 Cocktail dress? 33 Full of energy 36 A part of 37 Persian Gulf potentate 38 Flash in the pan?

39 Filled vacancies 42 Logical

introduction? 43 Make change? 45 Real estate figure 46 “Ready when you are!” 48 Political groups supported by nuts? 51 Nails down, so to speak 52 “Jeepers!” 56 Sit still for 58 Bow ties, for example 61 Interactive game platform 62 Natural trap 63 “They’re about to spell the first word!”?

66 Freudian topic 67 Like wool, for many 68 Shakespeare in Love

Oscar winner Judi

69 White or Red

follower 70 Historic English county 71 Sources of wisdom

Down

1 Capital of Ghana 2 Group on risers 3 On-camera greeting 4 Pharmaceutical

pioneer Lilly

5 They’re often taken

during flu season 6 March Madness org. 7 ___ beetle (orchard pest) 8 Pro fighter? 9 Moreover 10 Stages and stadiums

40 Hesitant knocks 41 They’re stubborn

to the end

44 Kind of shell 47 Flavor-enhancing

letters

49 One who may need

to read the FAQ

50 Nitpicking amount 53 Taking credit? 54 “ ___ when?” 55 Wall Street stats 56 Leaves speechless 57 Colorful building

brand

58 They’re above abs 59 Eponym of the

world’s largest tennis stadium 60 “Mr. Roboto” band 64 Some CGI creations 65 Genteel gathering

september 2019 Southwest 73

F1_fun_MG.indd 73

8/6/19 10:58 AM

FRANCHISES SPECIAL ADVERTISING SECTION

FIND OUT IF A FRANCHISE IS FOR YOU

Franchisees come from all walks of life. Some served in the military, while others sold cosmetics or taught. They each found a path to a business that was right for them. By Jim Gold

pilot your passion carrying out medevac

missions as an Army National Guard pilot in Iraq helped prepare Angela Hubbard to open her Dogtopia dog daycare, spa, and boarding franchise earlier this year in Winter Park, Florida. So did growing up with an Australian shepherd on her parents’ Maryland farm. “I want to do something that I’m going to be passionate about,” says Hubbard, who

owns three dogs. “They always cheer me up.” Hubbard is an Army Reserve service member who has built a career in the aerospace and defense sector. She says her experience taught her “three big pillars” she uses in business: leadership, people development and talent management, and understanding systems and processes. While researching franchises, Hubbard pounced when she saw Dogtopia’s system. Dogtopias feature open play areas, special flooring and

A Dogtopia franchise is great for dog lovers who want to give back to their community.

air filtration to promote dogs’ health, and webcams that allow dog owners to peek in on their pets. “I love Dogtopia’s noble cause: to enhance the joy of dog parenthood,” she says. Dogtopia offers peace of mind. Dog owners can know their pets are safe and cared for. For Hubbard, finding the right team was key. “People are your strongest assets,” she says. “Everyone comes from all walks of life. Everyone’s unique and learns differently.” Hubbard enjoys helping people grow, whether it’s in her daycare or in the Dogtopia network. Dogtopia’s high standards for health, safety, and cleanliness help ensure that dogs and pet parents are happy and satisfied. The Dogtopia training and support staff is top notch, Hubbard says. Staff members are always immediately available to answer questions, and Hubbard received training in all relevant areas. She likes that Dogtopia gives back to the community. The Dogtopia Foundation funds three causes: training for service dogs for veterans, youth literacy programs, and employment initiatives for adults with autism. Hubbard’s niece, who has Asperger’s syndrome, and her sister helped open her Dogtopia location. Hubbard is proud that she was able to give her niece her first paycheck.

74 southwest september 2019

F1_franchise_MG.indd 74

8/6/19 5:56 PM

dogtopia.indd 1

5/16/19 2:11 PM

FRANCHISES SPECIAL ADVERTISING SECTION

there truly is a right franchise out there for everyone, says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. The no-fee consulting firm matches clients to their bestsuited franchise opportunities. “Our firm works with over 500 of today’s smartest franchises,” Johnson says. “We’ve helped hundreds of people become franchise owners, so we’ve worked with almost every scenario imaginable.” People want their slice of the pie, but they also want to find something meaningful to them and their families. Plus, franchisees can work within a proven system while remaining their own boss. The Franchise Insiders has helped people from many different backgrounds. One recent client needed help obtaining an E-2 Investor Visa, which would allow him to move to the United States as a business owner, Johnson says. Another was good with numbers and needed to find a way to put his expertise to work. One client dreamed of a professional career that would serve other people. “We can find her the right franchise to engage her passion and become a real ‘hometown hero,’ all while making a savvy move that could build her a million-dollar business,” Johnson says. “We’re a part of stories like these every day.” The Franchise Insiders makes the search process more enjoyable and effective be-

cause the Johnsons know what most franchisors seek. They know what an ideal candidate looks like. “We can quickly match our clients accordingly and put both [franchisor and franchisee] in a position to succeed,” he says. While being salesoriented can help, there’s a franchise to fit every personality type, Johnson says. Clients don’t always know what opportunities are avail-

Jack and Jill Johnson are the matchmakers of franchising.

able to them. The Franchise Insiders’ business builder assessment digs deep. It helps potential franchisees leverage their skills and achieve their goals and dreams. “Think of finding your first franchise like you are building a foundation for a home,” Johnson says, emphasizing the importance of choosing a reliable business you can build on before diversifying with other brands and investments.

PHOTOGRAPHY BY REALITY AND RETROSPECT

franchise the right way

76 southwest september 2019

F1_franchise_MG.indd 76

8/6/19 5:56 PM

Recession Proof - Million Dollar Franchise Opportunity Experts Weâ&#x20AC;&#x2122;ve helped hundreds of people choose the right franchise.

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

the franchise insider.indd 1

6/27/19 9:52 AM

FRANCHISES SPECIAL ADVERTISING SECTION

make your place matter you don’t need a background in hardware to make Ace your place of success. When a local hardware store suddenly closed in her community, Mary Waggoner told her husband, Mike, that “someone with some guts” should open a new store. The Waggoners partnered with another couple and met with the Ace Hardware team. They were impressed by Ace’s core values and its focus on helping retailers grow. Two years ago, the Waggoners opened their place: Ace Hardware of Butler, Pennsylvania. Ace, a cooperative with more than 4,500 individually owned U.S. stores, provided training and in-store coaches

for their opening and first year of operations. “Bottom line, this is a people business, and helping people is the foundation of all our decisions as we have moved forward,” says Waggoner, a former teacher. Ace store owners are passionate about helping others, supporting local business, and being part of the fabric of their community, says Ann Balosky, Ace Hardware’s corporate manager for new business. Ace retailers come from many professions. Teachers, engineers, and even members of corporate staff who wanted to run a business have all started their own Ace stores, she says. Bobby Heuser, who managed consumer strategy for a bank in Minneapolis, yearned to go into business for himself

Ace’s longstanding focus is on the growth of its retailers.

and be close to his family. He researched locations and, with his parents, Renee and Bob, designed and built a store that customers would be able to call their place: the family opened their Ace Hardware in Bluffton, South Carolina, in 2015. “Each Ace is owned by the local store owners, so at the end of the day, we have freedom regarding our store,” Heuser says. “It’s what makes the business model successful. And Ace corporate is still there supporting you.” Heuser understood how to structure a business’ finances. He knew the importance of developing a strong culture for his staff. But, before Ace, he had no background in retail or hardware. “Without Ace’s help, I wouldn’t have a successful business today,” he says.

78 southwest september 2019

F1_franchise_MG.indd 78

8/8/19 10:14 AM

INVEST Separate yourself from the rest by wearing the red vest. Invest in your legacy and your community through ownership of an Ace store.

No Royalty Fees 6th Largest Franchise Globally Ranked #1 in our category in Entrepreneur Magazine’s Franchise 500 List #6 on Franchise Times Top 200+ List Highest Customer Satisfaction by J.D. Power, 12 of 13 years Free Incentive equal to initial inventory* 92% Brand Awareness

SNAP A PHOTO

in-ﬂight of this red vest, so you don’t forget to visit myace.com/ﬂy or call 630-472-4999 upon landing to learn more.

To get started, visit myace.com/fly or call 630-472-4999 to learn more. This advertisement is not an offering of an Ace Hardware membership. *Incentive varies by store. Format/size are based on Discovery recommended products and quantities. Incentive given as a credit, not as cash or a loan. For J.D. Power 2019 award information, visit jdpower.com/awards.

ACE_Southwest Magazine_Ad_Print_September_Man.indd 1 ace.indd 1

24/07/2019 18.56 7/24/19 3:07 PM

FRANCHISES SPECIAL ADVERTISING SECTION

drive your own business sales-minded people

seeking the rewards of owning their own business could follow the road to success with SealMaster, the world’s largest producer of pavement sealer. The company’s franchisees manufacture and/or distribute pavement sealer along with a full line of pavement maintenance products and equipment. “SealMaster is a B2B industry supplier,” says communications director Debbie Petok Hufford. “Direct sales move the needle. Having a good sales force on the road is key, so the owner can focus on running the business and managing personnel.” SealMaster trains new franchise owners at its Sandusky, Ohio, headquarters. Sessions cover manufacturing (for those purchasing manufacturing franchises), product knowledge, sales, customer service, marketing, and other essentials. The company’s proven business model is outlined in the SealMaster franchise operations manual. Also available are distribution-only franchise territories, a model that takes the manufacturing component out of the equation. “The SealMaster operations manual is a formula for success,” says Petok Hufford. “With a franchise, entrepreneurs have the advantage of buying into a proven system that’s backed by the strength of an established brand.”

And in the case of SealMaster, it’s the leading brand in the pavement maintenance industry, which has produced a number of success stories. For Bob Krebs, who owns North and South Carolina franchise territories, SealMaster has been a nice way to generate income. It’s also been a great capital asset and wealth builder. “The SealMaster franchise has been the best investment in my life,” he says. “It has allowed me a lifestyle beyond my hopes and dreams.” SealMaster’s large territories—some are entire states—offer huge growth potential, Petok Hufford says. Franchisees can open as many storefronts as their markets can profitably bear. “Most people don’t think of supplying a big industry when they’re considering franchise

SealMaster franchisees supply the pavement maintenance industry.

opportunities, but it’s a great opportunity for the right type of franchise owner,” says Petok Hufford. SealMaster began franchising in 1993. The company has more than 100 locations in the U.S., has licensed manufacturing in China and Mexico, and distributes into more than 50 countries around the world. In addition to pavement sealer, SealMaster’s product line includes application equipment, crack sealants, pavement repair materials, traffic paints, dust suppressants, concrete sealant and repair products, tools, accessories, and SportMaster sport surfacing products. SealMaster products are used on roads, parking lots, airport pavements, park pathways, highway shoulders, and other asphalt and concrete pavements.

80 southwest september 2019

F1_franchise_MG.indd 80

8/6/19 5:56 PM

FRANCHISE BUSINESS OPPORTUNITY

SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.

“The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

SealMaster Franchise Owner Allentown, Penn.

SealMaster Franchise Owner Indianapolis, Ind.

SealMaster Franchisees Manufacture and/or Disribute Pavement Sealer and a Full Line of Pavement Maintenance Products and Equipment

AVERAGE GROSS SALES

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

New & Existing Territories Available

Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

sealmaster.indd 1

*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.

7/29/19 2:22 PM

MAKE A LIVING SAVING LIVES

FRANCHISES SPECIAL ADVERTISING SECTION

SPLASH INTO SAFETY

SPRINGBOARD TO SUCCESS

844-SWIM-BIZ

FRANCHISE.BRITISHSWIMSCHOOL.COM

BRANDS POWERED BY

British Swim School Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.

F1_franchise_MG.indd 82

JOHN BRETON WAS immersed in home swimming pools long before he took the plunge with a Pool Scouts franchise in McKinney, Texas. “Growing up, we were the house with the pool where kids could gather,” Breton says. “My parents could keep an eye on their two teen boys, and we held family barbecues and other events.” After working in marketing technology with big name brands, he yearned to go into business for himself. Then he found Pool Scouts, a franchise offering pool cleaning, maintenance, and minor repairs. He knew it was a way to give people the kinds of family moments that last a lifetime. “The pool can be the center of family life,” he says. Breton was well-versed in business, but he didn’t know much about pool maintenance. That was fine with Pool Scouts, which put him through its two-week “pool school” at the company’s Virginia Beach headquarters. Training covered marketing, advertising, and office operations as well as a week in the field servicing pools.

chisees come from a variety of fields, but their businesses are making a splash with a common mission: saving lives. “The business model looked great, and we love being able to keep kids safe in the water,” says Becky Grindle, who launched her British Swim School franchise in Pittsburgh in 2014. British Swim School offers swimming lessons and teaches water safety and survival skills to children as young as 3 months old. Robert Stapf says he sought a brand with a purpose and a mission he could identify with and feel good about. “What better purpose is there than saving lives?” says Stapf, who’d spent 16 years in the cosmetics industry before diving into his franchise in New Jersey. Grindle and Stapf may not have had aquatics backgrounds, but they did have drive and commitment. “Our franchisees need a passion for helping people, but they don’t need a formal aquatics or business background,” says British Swim School CEO Brian Garrison.

PHOTOGRAPHY BY BRITISH SWIM SCHOOL (LOWER RIGHT)

BRITISH SWIM SCHOOL fran-

8/6/19 5:57 PM

series FRAC PUMP PARTS

At Dragon, weâ&#x20AC;&#x2122;re committed to exceeding our customers expectations. Weâ&#x20AC;&#x2122;ve spent countless hours pouring our knowledge and expertise into our latest XL Series - a line of top quality aftermarket valves and seats, packing and plungers, power ends and fluid ends. Traceability from Forging to Finished Product Machined and assembled right here in the USA Maximized production capacity and minimized downtime

> > D R A G O N P R O D U C T S LT D . C O M TOLL FREE 800-231-8198

dragon.indd 1

7/1/19 9:44 AM

MEN’S HEALTH SPECIAL ADVERTISING SECTION

FALL INTO HEALTHIER HABITS

Cooler weather signals the beginning of hibernation. Use this period of rest to focus on wellness, so that by the time spring arrives, you’ll be ready for action. By Page Grossman

SAY GOODBYE TO HAIR LOSS affects more than two-thirds of American men over the age of 35. Whether hair loss runs in your family or you’ve simply noticed your hair thinning, it’s important to start treatment early. Luckily, Capillus makes it easy. Each Capillus laser device comes with a traditional baseball cap. Simply place the cap on your head for six minutes each day, and you could begin seeing results in as little as six months. The battery-powered laser devices can be worn under the included hat or any other baseball cap that you already own. Your daily treatment for thinning hair can be completed while you get ready in the morning or while you’re brushing your teeth at night. Whatever your needs, Capillus offers a range of regimens and numerous products for every budget. From the affordable Capillus82 to the CapillusRX (available through physician offices) there’s a treatment option for everyone. The only difference? The number of lasers included with each device. You can also rest easy knowing that every Capillus product is FDA-cleared. In addition to laser devices, Capillus offers a suite of clinical hair care products. You can get shampoo, conditioner,

revitalizer, and even a hair health supplement to incorporate into your daily routine. These products are specially formulated to work hand in hand with the laser devices for optimal results. For men, the goal of hair restoration is to have a head

full of natural-looking hair. Capillus users report not only thicker hair but also an increased sense of self-confidence. While there are many options for treating thinning hair, Capillus laser devices are efficient, cost-effective, and easy to use.

Capillus’ laser devices are discreet and easy to incorporate into your daily routine.

PHOTOGRAPHY COURTESY OF CAPILLUS

MALE PATTERN BALDNESS

84 southwest september 2019

F1_health_MG.indd 84

8/5/19 4:36 PM

DOES THINNING HAIR WORRY YOU? SUMMER TRAVEL MEANS YOU ARE PROBABLY GETTING MORE SUN THAN USUAL. IT ALSO MEANS YOU MAY FEEL SOME OF THE EFFECTS OF HAIR LOSS MORE THAN USUAL. Some of the first signs of hair loss are an increase in shedding, a wider part that reveals more scalp (and thus more susceptible to sunburn), a smaller ponytail circumference, or a receding hairline. “One of the most common ways that people notice their hair thinning is they get a sunburn on their scalp,” says Dr. Robert Leonard, Medical Director for Capillus. He admits that he first recognized his own thinning as a result of a sunburn while vacationing on a cruise. Unfortunately, hair loss is usually a progressive condition. It worsens over time if left untreated. Hair loss can be devastating at any age and can have severe psychological effects on men and women. PREVENT HAIR LOSS FOR THICKER, HEALTHIER HAIR The good news is there is a solution if you act at the first signs of thinning. Capillus laser therapy caps are recommended throughout the Capillus network and use clinically proven technology to regrow hair that has begun to thin. With Capillus, you can do something to help prevent the hair loss pattern from worsening. Capillus is now available for men and women in a more comfortable, flexible-fitting design without a prescription. Manufactured in Miami, Florida†, Capillus laser therapy is FDA-CLEARED and has no known adverse side-effects. Just wear for 6 minutes daily and start seeing results within 4-6 months. DON’T WAIT. ACT BEFORE IT’S TOO LATE. WWW.CAPILLUS.COM

ORDER TODAY AT WWW.CAPILLUS.COM CALL TODAY 1 (844) 436-3327

CAPILLUS, LLC - 1715 NW 82 AVE, MIAMI, FL 33126, USA +1 786 888-6249 - THE CAPILLUS NAME & LOGO ARE REGISTERED TRADEMARKS OF CAPILLUS, LLC. PATENT US10099065 BZ. ALL RIGHTS RESERVED. CAPILLUS DEVICES ARE INTENDED FOR THE PROMOTION OF HAIR GROWTH IN FEMALES WITH ANDROGENIC ALOPECIA WHO HAVE LUDWIG-SAVIN CLASSIFICATIONS I – II, AND IN MALES WITH ANDROGENETIC ALOPECIA WHO HAVE NORWOOD HAMILTON CLASSIFICATIONS I-V; AND BOTH GENDERS HAVING FITZPATRICK CLASSIFICATION OF SKIN PHOTOTYPES I TO IV. † MANUFACTURED IN USA FROM FOREIGN-SOURCE RAW MATERIALS. TESTIMONIAL VIEWS OR OPINIONS EXPRESSED IN THIS AD ARE THOSE OF THE PHYSICIAN AND DO NOT NECESSARILY REPRESENT THOSE OF CAPILLUS, LLC. 1 PHYSICIANS IN THE CAPILLUS NETWORK RECOMMEND CAPILLUS LASER THERAPY FOR THEIR PATIENTS.

CAPMR19035 capillus.indd 1

7/22/19 3:54 PM

Does Your Hand Shake When You… Drink a glass of water? Write a note? Dial a phone number? If so, you may have a condition known as essential tremor. Our team at the Swedish Radiosurgery Center has successfully treated hundreds of patients over the past five years — using Gamma Knife, a nonsurgical, FDA-approved approach to treat essential tremor.

get state of the art care DRAWING SAMPLE AFTER TREATMENT

DRAWING SAMPLE BEFORE TREATMENT

Learn more about essential tremor and find out if Gamma Knife treatment is right for you. 1-206-320-7187 Swedish.org/essentialtremor Seattle, Washington, USA

T:4.625”

FOR

ALL THE MOMENTS

UZO ADUBA Stand Up To Cancer Ambassador

T:4.875”

WE STAND UP

Since 2008, Major League Baseball® has supported Stand Up To Cancer in its mission to fund groundbreaking research and get treatments to patients faster than ever before. Join us as we stand united to show our support for loved ones affected by cancer.

Visit StandUpToCancer.org/MLB

cancer is the most common cancer among American men. Early detection is key. While most men won’t have symptoms early on, prostate cancer can be detected through a simple blood test. Dr. Robert Meier, a radiation oncologist at the Swedish Radiosurgery Center in Seattle, is a leading expert in the treatment of prostate cancer through a precise form of radiation called stereotactic body radiation therapy, or SBRT. According to Meier, SBRT is a noninvasive and extremely accurate way of treating prostate cancer. The CyberKnife system compensates for prostate movement during treatment, ensuring the high doses of radiation are directed at cancerous tissue while sparing healthy tissue. Several multicenter research studies have shown low toxicity and impressive cancer control rates using SBRT for early stage prostate cancer. While one in nine men will be diagnosed in their lifetime with prostate cancer, there are noninvasive, successful treatment options available such as the CyberKnife from Swedish Radiosurgery Center.

PHOTOGRAPHY COURTESY OF SWEDISH RADIOSURGERY CENTER

after skin cancer, prostate

Photo By ANDREW ECCLES Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com

F2_health_MG.indd 86

8/6/19 3:19 PM

MEN’S HEALTH SPECIAL ADVERTISING SECTION

prioritize oral care when we think of main-

taining our health, we often think of going to the gym and eating right. But your oral health is equally important. Your mouth is one of the most sensitive areas of your body, and although brushing, flossing, and swishing can sometimes be painful, they don’t have to be. CloSYS produces a full line of oral

take your vitamins for many people, fall is

the season for runny noses, sneezing, and coughing. But adding a multivitamin to your daily routine is one great way to fight back against those awful cold symptoms. A daily multivitamin can support your immune system, improve joint health, and benefit your heart. Carlson Labs

care products—including toothpaste, mouthwash, and breath spray—that are alcohol and sulfate free. Each CloSYS product contains Cloralstan, or stabilized chlorine dioxide that kills harmful bacteria while still being gentle. “I recommend CloSYS oral care to my patients because CloSYS effectively kills harmful bacteria without causing pain or discomfort, and it soothes a sensitive mouth,” says Dr. Thomas Joyce, a dentist who practices in Chicago.

has been producing high-quality nutritional supplements for more than 50 years. A leader in the field, Carlson Labs is proud to offer more than 200 vitamins, minerals, and fish oils, including the Men’s Omega Multi supplement. The Men’s Omega Multi supplement has everything you need to stay healthy this fall, including vitamins A and C, as well as lesserknown ingredients like milk thistle extract.

Hit the Ground Running ✔ Supports a healthy sleep pattern* ✔ Helps us fall asleep and stay asleep* ✔ Allows us to wake up feeling refreshed ✔ 2.5 mg of melatonin in a single gummy

Buy now at carlsonlabs.com/ melatonin-gummies

888-234-5656 www.carlsonlabs.com *These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

F1_health_MG.indd 87

8/5/19 4:36 PM

Advertiser Directory

Upgrade into the right mortgage

ENDLESS CREATIVITY.

UNLIMITED POSSIBILITIES.

visitdallas.com

miraclemileshopslv.com

untuckit.com

Inside Front Cover

p. 15

p. 53

landrysinc.com

thedapperdoughnut.com/ franchising

jackdaniels.com

p. 2–3

p. 17

p. 57

vacasa.com

deepeddyvodka.com

weathertech.com

p. 5

p. 29

p. 59

pintoranch.com

itsjustlunch.com

offl easeonly.com

p. 6

p. 31, 55

p. 71

visitabq.org/today

sclv.com

ctshirts.com

p. 7

p. 35

p. 72i

keurigdrpepper.com

zenni.com

christinis.com

p. 11

p. 49, Back Cover

p. 72i

WhiteWalls® Magnetic Dry-Erase Whiteboard Wall Paneling

WhiteWalls.com | 800-624-4154

Advertise with us. contact ADVERTISING @SOUTHWESTMAG.COM

1/12 Ad.indd 1

F1_addirectory_MG.indd 88

supershuttle.com

p. 50

9/6/18 8:59 AM

8/8/19 9:39 AM

casa-d-angelo.com

lawrysonline.com

rodizio.com

theparkingspot.com

p. 72i

p. 90

donatellotampa.com

madametussauds.com

dragonproductsltd.com

k1speed.com

p. 72i

p. 83

p. 90

hydeparkrestaurants.com

meatmarket.net

swedish.org/radiosurgery

caravan.com

p. 72i

p. 86

Inside Back Cover

Bye Bye Ingrown Hairs & Razor Burn! Tend Skin® Liquid reduces the appearance of unsightly ingrown hairs and razor burn from shaving, waxing, electrolysis or laser hair removal. For men & women. Ulta, Salons, Rite Aid, Meijers, CVS, Target, Amazon & Walgreens.

www.tendskin.com

Your Special Date in Roman Numerals

August 12, 1998 = VIII XII MCMXCVIII

Free Samples $1.00 S&H

CARES® Airplane Safety Harness Kids Fly Safe with CARES® Airplane Safety Harness. The only FAA approved harness-type child restraint approved for taxi, takeoff, turbulence, and landing. It’s perfect for toddlers old enough to sit alone, but too small for the seatbelt. Since the child is comfortably secured, they will more likely stay seated and can’t kick the seat in front of them. CARES Airplane Safety Harness is portable, lightweight, and simple to install.

www. kidsflysafe.com Your Legacy Brought to Life

Family Crest Research Included

JOHN-CHRISTIAN.COM 888.646.6466 Express Service Available!

TO ADVERTISE IN MARKETPLACE, CONTACT ADVERTISING@SOUTHWESTMAG.COM september 2019 southwest 89

F1_addirectory_MG.indd 89

8/5/19 1:48 PM

Answers Art Installations

on parking so you 10% OFF Save can spend on unwinding AIRPORT PARKING

39 Airport Parking locations serving 23 Airports

SCAN & SAVE QR CODE

How to redeem:

A C C R A

C H O I R

H I M O M

P O M P

E R I E

A W E S

L E G O

P E N C I L B O X

E S L I I C C K H A D A M A R P Y S T T A A N P C E S O W B E I T E S

N C A A

B A R K

T I A R A

I N F E R

P E C S

A S H E

A T V N O E T O N I U S M E A N I S K O N E F E D A I M T I E S O H G S T A T A R T Y D E X S A

S O M E T I M E S

O D O R

S E W S

R I C E

T R O T

O W I N G

S I N C E

H I G H S

Warm-Up

1.Download The Parking Spot App 2.Sign in or create an account 3.Tap “Spot Club Account” 4.Scroll to “My Coupons and Discounts” 5.Tap “Scan Coupon and take picture of QR code Coupon will save and be available to use at exit Coupon valid at all Parking Spot locations. Offer expires December 31, 2019. Any original hard copy of this coupon needs to be surrendered at the time of use. Coupon may not be combined with any other offer or PREPAY reservation. © 2019 TPS Parking Management, LLC. The Parking Spot and the spotted shuttle design are trademarks of TPS Parking Management, LLC. Cashiers use code: SWA-MAG-10%

ATL • AUS • BDL • BNA • BUF • BWI • CLT • CMH • DAL • DEN • DFW • EWR • HOU • IAH • LAX • LGA • MCI • MCO • PHL • PHX • PIT • SLC • STL

Easy

Medium

F1_fun_MG.indd 90

8/6/19 10:59 AM

The Guide GET IN THIS SCENE

Tampa

1 At Southwestvacations.com®, book your flight to Tampa. 2 Add on activities, like a trip to The Florida Aquarium, where you can swim alongside stingrays and sand tiger sharks. 3 Sign

PHOTOGRAPHY BY PEDRO CASTELLANO

up for a historic walking tour of Ybor City, Tampa’s vibrant Latin district and the former cigar capital of the world. IN THIS ISSUE / 92 Travel Tips / 94 Inflight Entertainment / 95 Beverages / 96 Products and Services / 98 Rapid Rewards® / 100 Go International / 102 Route Map

SEPTEMBER 2019 SOUTHWEST

F1_opener_MW.indd 91

8/6/19 5:17 PM

Travel Tips

Fly With LUV®

SNACK TIME

Check out these reminders to enjoy a stress-free travel experience. Secure a position in the A1-A15 boarding group with Upgraded Boarding. Ask a Customer Service Agent at the gate or ticket counter.*

SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la

pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. Por favor usa auriculares para cualquier sonido o video. Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

Always Permitted

Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos implantados también son permitidos. Pacemakers Marcapasos Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico Electronic Watches Relojes electrónicos Noise-Canceling Headphones Auriculares que aislan el ruido

92 SOUTHWEST SEPTEMBER 2019

F1_travel tips_MW.indd 92

8/6/19 5:19 PM

On a Business Trip?

With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley. Please remain seated when the seatbelt sign is turned on.

TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect. CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. †Business Select Customers receive a free premium drink on the day of travel.

Never Permitted Nunca pueden usarse dentro del avión

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario. Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies) Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina. Samsung Galaxy Note 7 Smartphone

Also Good to Know También es bueno saber DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/ syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) smaller personal item. El límite es de una (1) maleta por persona y un (1) artículo personal más pequeño.

No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.

LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest. com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

PETS All pets must stay inside their carriers and under the seat (not in an unoccupied seat) for the duration of the flight. Todas las mascotas deben estar adentro de sus portamascotas y debajo del asiento (no en un asiento vacío) mientras dure el vuelo. Southwest.com/pets ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo.

SEATBELT EXTENSIONS Only seatbelt extensions provided by Southwest Airlines are approved for use onboard the aircraft. Only one seatbelt extension per person is allowed. Solo están aprobadas las extensiones para el cinturón de seguridad provistas por Southwest Airlines para su uso abordo de la aeronave. Se permite una sola extensión para el cinturón de seguridad por persona.

SEPTEMBER 2019 SOUTHWEST

F1_travel tips_MW.indd 93

8/6/19 5:20 PM

Inflight Entertainment

Getting Connected

100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*

To view movies and select ondemand TV content, download the Southwest® app from the Google Play store or Apple App Store before your flight. 1

HOW TO CONNECT: SOUTHWESTWIFI.COM

Handheld Devices

Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from your WiFi network list. A new page will appear with a link to Southwestwifi. com or an option to copy the URL. Click the link or copy it into your browser.

If the Inflight Entertainment Portal doesn’t load automatically, type Southwestwifi.com into the address bar.

Select your entertainment option and enjoy.

2 Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight.

• Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the Inflight Entertainment Portal. • In order to provide a topnotch WiFi experience, we prohibit access to certain

high-bandwidth applications and websites, including Netflix, HBO GO®, and telephony applications (VoIP). We also prohibit access to certain obscene or offensive content.

94 SOUTHWEST SEPTEMBER 2019

F1_wifi beverages_MW.indd 94

8/7/19 12:16 PM

Beverages

PREMIUM DRINK ON US

Business Select Customers receive a free premium drink† on the day of travel.

Dr Pepper THIS BELOVED BEVERAGE dates

back to 1885, when the drink was first served at Morrison’s Old Corner Drugstore in Waco, Texas. The man behind the fizzy sensation? Pharmacist Charles Alderton. And while the origins of Dr Pepper’s name remain a mystery, it’s no secret that the soda’s blend of 23 flavors has been delighting palates ever since.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix • Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail

• Minute Maid® Orange Juice • Minute Maid® Apple Juice • Minute Maid® Pineapple Orange Juice** • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available ** Beverage available only on flights to/from Hawaii

All alcoholic beverages purchased onboard must be consumed onboard the aircraft.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Oktoberfest ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7) • Kona Longboard Island Lager ($7)*

WINE $6

• Carmenet Cabernet

Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay

LIQUOR $7

Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

* Beverage available only on flights to/from Hawaii

We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines.

• • • • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey ® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream Deep Eddy Vodka Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila • Blue Chair Bay Coconut Spiced Rum*

†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

RECYCLING

RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

SEPTEMBER 2019 SOUTHWEST

F1_wifi beverages_MW.indd 95

8/7/19 12:16 PM

Products and Services

Need a hand? Southwest® can help you when ...

PHOTOGRAPHY BY M-IMAGEPHOTOGRAPHY/ISTOCK

… you’re on the clock. Make your business travel plans using SWABIZ®, the free online corporate booking tool from Southwest. swabiz.com

96 SOUTHWEST SEPTEMBER 2019

F1_products services_MW.indd 96

8/6/19 5:27 PM

PHOTOGRAPHY BY TOMAS MACH/ISTOCK (BREAKFAST), MONKEYBUSINESSIMAGES/ISTOCK (CAR)

… you’re ready to hit the hay. Earn up to 10,000 Rapid Rewards® points per night when you book your hotel with us. Southwest hotels.com

... YOU WANT TO SAVE TIME. Check-

ing in to your flight has never been easier. With EarlyBird Check-In® (from $15–$25 one-way per Passenger), we check you in 36 hours before your flight so you receive a better boarding position.

… you need some new wheels. Earn two, three, or four times the points with our partners, including Avis®, Budget®, and Hertz®. Southwest.com/car-rentals

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

SEPTEMBER 2019 SOUTHWEST

F1_products services_MW.indd 97

8/7/19 9:24 AM

Rapid Rewards

EXCLUSIVE INFLIGHT ENTERTAINMENT PORTAL OFFER!

Earn 50,000 Points!

Points. Perks. Priority. The new Rapid Rewards® Priority Credit Card has perks on perks on perks. Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account. Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer.

Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card, visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

A-LIST TIER BENEFITS

• 25 percent pointearning bonus • Fly By® priority check-in and security lane access* • Priority boarding to help you get on the plane faster Southwest.com/ ALstatus

A-LIST PREFERRED TIER BENEFITS

• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus

*For a complete list of available Fly By® locations, visit Southwest.com/flyby.

Enroll now! It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

Hotels COMPANION PASS

Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges* with you for an entire calendar year. Southwest.com/ companion *Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY SWISSMEDIAVISION/ISTOCK

Rapid Rewards Tiers and Companion Pass

98 SOUTHWEST SEPTEMBER 2019

F1_RR_MW.indd 98

8/7/19 10:13 AM

Earn 7,500 bonus points on your Cardmember anniversary.

Receive 4 Upgraded Boardings per year (when available).

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2019 Southwest Airlines Co.

Plan your next getaway with the $75 Southwest® annual travel credit.

Earn 20% back on all inflight purchases.

Shop, Dine, and More

Make your points go further.

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.

Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

SEPTEMBER 2019 SOUTHWEST

F1_RR_MW.indd 99

8/7/19 10:13 AM

Go International

HOLE IN ONE

Tee off on one of the eight golf courses that surround Dreams Los Cabos.

Insider’s Los Cabos Southwest® serves 13 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwestvacations.com/WinSJD and enter for your chance to win round trip air travel for four on Southwest to Los Cabos International Airport, four-night accommodations for two adults and two children at Dreams Los Cabos Suites Golf Resort & Spa, and airport/hotel transfers in Mexico.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY COURTESY OF DREAMS LOS CABOS (HOTEL), LA LUPITA TACO & MEZCAL (TACOS)

including Los Cabos.

100 SOUTHWEST SEPTEMBER 2019

F1_go international_MW.indd 100

8/6/19 5:24 PM

MISIÓN DE SAN JOSÉ DEL CABO AÑUITÍ This

18th-century Catholic church sits in San José del Cabo’s gallery district. Stop by for a photo-op on your way to the district’s art walk, which runs weekly November–June.

TURTLE RELEASE In the Baja Peninsula, September through mid-December means turtle season. At Cabo Trek, tours guided by marine biologists allow you to help hatchlings find their way to the ocean.

LA LUPITA TACO & MEZCAL

PHOTOGRAPHY BY SHANEMYERSPHOTO/ISTOCK (TURTLE), RICHARD GOERG/GETTY (CHURCH)

With locations in Cabo San Lucas and San José del Cabo, this colorful cantina offers a wide range of taco options, including roasted short rib, lamb leg, and Baja scallops. Don’t leave without tasting something off the eatery’s extensive mezcal menu.

*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of the 50 United States and the District of Columbia (excluding Alaska) age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $4,650. For complete details and Official Rules, visit Southwestvacations.com/WinSJD. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: Apple Leisure Group, doing business as Southwest Vacations, 8517 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on Sept. 30, 2019. International air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

SEPTEMBER 2019 SOUTHWEST

F2_go international_MW.indd 101

101

8/8/19 12:41 PM

Route Map

Your Destination Awaits

Plan your next getaway with Freedom Fares® at Southwest.com. PACIFIC TIME

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

GRAND RAPIDS

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE

SAN DIEGO

OKLAHOMA CITY PHOENIX

DALLAS (LOVE FIELD) EL PASO

LIHUE (KAUAI) *COMING SOON

LITTLE ROCK

LUBBOCK

TUCSON

HONOLULU (OAHU)

HOUSTON (HOBBY)

HILO (ISLAND OF HAWAII) *COMING SOON

MEMPHIS BIRMINGHAM

MIDLAND/ODESSA

AUSTIN

KAHULUI (MAUI) KONA (ISLAND OF HAWAII)

TULSA

AMARILLO

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

HONOLULU

The Laylow’s airy rooms, lanais, and rattan accents create a low-key feel. Take a dip in the saltwater pool or make the half-mile walk to Waikiki Beach.

BELIZE CITY

102 SOUTHWEST SEPTEMBER 2019

F2_route map_MW.indd 102

8/8/19 12:59 PM

BUFFALO

Admire Frank Lloyd Wright’s early work during a tour of the iconic architect’s Darwin Martin House.

MAKING WAVES IN THE POOL SERVICE INDUSTRY Ranked one of Entrepreneur’s Top New Franchises in 2019

EASTERN TIME

Recurring revenue business model

ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

Full training & support no experience needed

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

World-class marketing & a fun brand

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

“It made sense to be in a business that

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

CHARLESTON

JACKSONVILLE

PANAMA CITY BEACH

DALLAS

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Enjoy farm-to-fork fare and frozen Moscow mules on HG Sply Co.’s roomy rooftop patio.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

SAN JOSÉ

F1_route map_MW.indd 103

PHOTOGRAPHY BY BIFF HENRICH (BUFFALO), DESIREE ESPADA (DALLAS); PHOTOGRAPHY COURTESY OF THE LAYLOW, AUTOGRAPH COLLECTION (HONOLULU)

NORFOLK/VIRGINIA BEACH

gives you additional support and the ability to bring professionalism to an industry where it’s lacking.

”

Brent Berridge, Franchisee (Sugar Land, TX)

POOLSCOUTSFRANCHISE.COM

844-40-SCOUT

BRANDS POWERED BY

Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.

8/7/19 9:32 AM

One Question ENCORE / Out now, Threads features collaborations with Stevie Nicks, Chris Stapleton, Keith Richards, and more. For an extended interview, visit south westmag.com/sheryl-crow.

Sheryl Crow,

I loved growing up with records—the actual tangible LPs. I would read the credits, look at lyrics, and dream about the pictures on albums. I also love making records, but with technology, the way we put our playlists together now is almost antithetical to creating a whole artistic statement with a beginning, middle, and end because songs are cherry-picked and put into different playlists. I’m going to continue to make music, but Threads felt like a great way to sum up my career by paying tribute to the people who have not only inspired me but also been a part of my creative life. It’s also a way to pay it forward and acknowledge artists who are continuing the singer-songwriter tradition of connecting with an audience through truth-telling.

PHOTOGRAPHY BY DOVE SHORE

why will Threads be your last full album?

104 Southwest September 2019

F1_onequestion_MG.indd 104

8/7/19 10:53 AM

Keel-billed Toucan—Visit Costa Rica on a fully guided tour with Caravan. Tranquil land of democracy, friendly people and rare natural beauty. Call now for choice dates: 1-800-CARAVAN, visit Caravan.com

$1295

Costa Rica Natural Paradise 9-Day Tour Volcanoes, Rainforests & Beaches

Caravan makes it so easy—and affordable—to visit Costa Rica on a 9-day fully guided tour.

“

All hotels were excellent! There is no way I would’ve stayed in such superior and sophisticated hotels for the price I paid

”

Caravan is the #1 in value. —Client, Salinas, California Your Costa Rica tour includes all hotels, all meals, all ground We found the people of Costa transportation and all activities Rica very gracious and friendly. with a great itinerary. Tax and Very impressed with Caravan fees extra. A professional Tour —Client, Pottstown, Pennsylvania Director accompanies you for the entire Costa Rica vacation. The best vacation I had. Join the smart shoppers and The only way to see Costa Rica experienced travelers. —Client, Plano, Texas Caravan handles all the details while you and your family Brilliant, affordable pricing enjoy a well-earned, worry-free —Arthur Frommer, Travel Editor vacation. Happy Travels!

“ “ “

”

Choose a Fully Guided Tour 10 days 9 days 8 days 10 days 9 days 9 days 8 days 8 days 8 days

Guatemala with Tikal Costa Rica Panama and Canal Cruise Nova Scotia, Prince Edward Island Canadian Rockies, Glacier California Coast, Yosemite Grand Canyon, Bryce, Zion Yellowstone, Grand Tetons, Mount Rushmore New England Fall Colors

FREE Tour Catalog:

1-800-CARAVAN Caravan.com

The #1 In Value—Fully Guided Tours Since 1952 7.5x10.5_Southwest_SEP.2019_RI.indd 1

7/17/19 1:33 PM

caravan tours.indd 1

7/18/19 3:01 PM

Prescription eyewear starting at $6.95. REALLY.

ZENNI.COM Over 26 million frames sold.

zenni.indd 1

7/29/19 11:51 AM