SOUTHWEST THE MAGAZINE
10 towns that prove bigger isnâ&#x20AC;&#x2122;t always better
SOUTHWESTMAG.COM MAY 2019
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From food to entertainment, shopping to attractions, stay and experience the fun!
xperience a variety of attractions when you visit Maryland’s three major cities: Annapolis,
Baltimore, and Washington D.C. A short ride from one another, each boasts their own style of
history, charm, and entertainment. Make the BWI Region your home base as you explore each. Visit Arundel Mills Mall before trying your luck at Maryland Live! Casino, located next door.
There’s no shortage of attractions in and around the BWI region. Head to Baltimore’s Inner Harbor, Washington, D.C., or Annapolis’ Historic Downtown for a day of sightseeing and tours. No matter what you’re looking for, you’ll find it here.
Stay + Experience the Fun
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BWI AIRPORT Annapolis Washington, D.C.
ENTERTAINMENT As a mecca for live music and entertainment, Merriweather Post Pavilion, Rams Head On Stage, and Baltimore Soundstage, to name just a few, make it easy to catch a show any day of the week. New to the BWI region is the Live! Casino entertainment center, hostings national acts in their 1500+ person theater.
F I V E WAYS TO
Sports fans will be near seven elite sports teams. Camden Yards is home to the Baltimore Orioles. Right across The Yard is Ravens stadium, where fans bleed purple for their beloved NFL team. Washington, D.C. is home to pro hockey, football, basketball, and baseball as well.
Head over to Arundel Mills Mall and check out Maryland’s largest outlet shopping destination. With over 220 stores and restaurants, Arundel Mills has everything a shopper could want – from all your favorite name brands to local boutique vendors.
CUISINE & COCKTAILS
Discover countless restaurants to satisfy any craving - hang around Arundel Mills to grab a bite, or head to Baltimore and dine on the water. New to the scene is the first and only U.S. Guinness Brewery, as well as two taprooms: The Crooked Crab Brewery and Chesepiooc Real Ale Brewery.
If you’re looking for art, you’ve come to the right place. Our region boasts a vibrant display of creativity, from small galleries and street art to performances and festivals. Even as you arrive at BWI airport, you’ll see artwork on display by local residents.
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E X P E R I EN CE I T ALL!
Landry’s offers something for everyone with spectacular restaurants from casual to fine dining, luxurious hotels, resorts & casinos, and entertainment destinations from coast to coast. UPSCALE DINING
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ANYTHING BUT ORDINARY – HOUSTON’S ONLY FIVE-DIAMOND HOTEL AN EXPERI ENCE S O U NI QUE LY REFINE D THERE CAN ONLY BE ONE
The Post Oak Hotel at Uptown Houston is the city’s only AAA Five-Diamond destination boasting elegant accommodations masterfully blended with extensive conference space, designer fashion, signature dining and sophisticated amenities all in one tower. Upon arrival, the intuitive personalized service sets the tone for a unique experience, one of unrivaled quality and pleasure. Whether savoring the unmatched culinary excellence of Mastro’s Steakhouse, indulging in a world of unparalleled wellness with ancient healing practices at The Spa, arriving in style by way of helicopter, or discovering new levels of beauty at the two-story Rolls-Royce showroom, The Post Oak Hotel is sure to embrace every desire of savvy business and leisure travelers alike.
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46 Small Wonders
In Every Issue Gary’s Greeting Saludos de Gary The A-List Spotlight Community Outreach 22 Our People 26 Feedback
12 14 16 18 20
106 Fun! 110 Advertiser Directory 111 The Southwest Guide 124 One Question
Play 32 Find devilishly good deviled eggs, and drop your bags at a serene Austin hotel.
Work 39 See why Melinda Gates embraces imperfections, and take the pain out of paint shopping.
A Comeback to Remember 57 How a ragtag group of youth baseball players helped one grieving father find peace.
The City You’re Missing: Jacksonville 66 Food, football, and nature—this Florida city mixes adventure with opportunity.
COVER: PHOTOGRAPHY BY JODY HORTON (PONTOTOC VINEYARD OUTSIDE OF FREDERICKSBURG, TX)
This summer, swap out sprawling cities for getaways with tiny populations but big hearts.
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May 2019 EDITORIAL creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau Alex Macon associate editor Kiley Faulkner designers Mariela Garcia Natalie Perez Maria Williams contributors Flinder Boyd, The Brave Union, Nick Cabrera, Kasumi Chow, Kate Chynoweth, Jim Gold, Miles Howard, Andrew Joyce, Dana Robinson web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 4131 N. Central Expy., Suite 750, Dallas, TX 75204, or email firstname.lastname@example.org. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.
ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Billy Johnson director of marketing Candice Thomas media analyst Samantha Absher
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IT’S JUST LUNCH
DAT I N G C O N N E C T I O N S
THE DATING EXPERT
DANIELLE LAVER, International Liaison. Interests: music, travel, restaurants
ERIK LAVER, Entrepreneur. Interests: travel, cars, foodie
OUTSOURCING THE SEARCH
NO POLITICS OR EX’S Skip the urge to talk about politics or your ex on a first date. 71% of singles we polled do not want to go that deep when they first meet
(for someone special)
TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL.
Dating life pre-It’s Just Lunch?
Erik: I mainly met women through friends and work associates. It was always awkward and hit or miss. Danielle: I had been divorced for a few years and was trying to figure out how to get back into the dating world. The online thing was not what I wanted to do, and not the caliber of men I was looking for. A friend of mine met her husband through It’s Just Lunch so I decided to give it a try.
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Challenges of re-entering the dating scene? E: The rules had changed. It’s a part-time job and too much work to meet someone online. I wanted to meet someone face-to-face right off the bat. My time is valuable and I didn’t want to waste it getting to know someone in the virtual world only to realize “this isn’t going to work out”. D: I was out of the singles scene for a couple years. I liked It’s Just Lunch because it was a commitment to “I’m going to take that step and venture out.”
Benefits of working with a matchmaker? D: As you get older, it’s harder to meet people. I was surrounded by married people. The matchmakers introduce you to people you wouldn’t normally meet in your day-to-day life. That’s what I absolutely loved about it. I also love their feedback process after every date. You feel like you’re
SECOND DATE? First dates can be less stressful
HIRING A MATCHMAKER MIGHT BE THE ANSWER... ou’re successful, single and attractive, so why is it so hard to meet someone special? You’re not alone. Many singles share your frustration. But there are options. We sat down with Erik Laver and Danielle Merritt-Laver to find out why they turned their dating lives over to the matchmakers at It’s Just Lunch (IJL).
Melissa Brown, CEO of It’s Just Lunch, shares her top tips for moving from a first date to a second (or 10th)!
if you don’t put so much getting a little bit closer to finding that person that you want to spend time with.
Particular challenges of being an entrepreneur and dating? E: Being a business owner, my schedule is always full. My office manager turned me onto It’s Just Lunch. She sat down in my office and said, “You have to start dating and meeting some new people. It’s Just Lunch is the dating service that I wish I had gone through.” So I called and signed on as a member. My matchmaker made it so easy for me to meet new women. She set everything up. The restaurant. My date. I just had to show up. Simple. I had a fabulous experience. And met Danielle, my wife! Find out what an It’s Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visiting www.itsjustlunch.com.
| I T S J U S T LU N C H .C OM | 27 Y E A RS O F C H A N G I N G L I V E S
pressure on yourself. The only question you should be asking yourself on a first date is: “Do I want to see this person again?” instead of the stressinducing “Could I see myself married to him/her?” CHEMISTRY Determining if there is chemistry on a first date is extremely important according to the singles we talked to. That’s why we set singles up on face-to-face dates. You can only feel chemistry when you are physically with someone. It’s Just Lunch Matchmakers:
IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS
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© 2019 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded.
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Travel & Real Estate
Waves of Grace, Alabama
Meet Vacasa, the One-Stop Shop for All Your Vacation Rental Needs Demand for alternative lodging is at an all time high, with one in three travelers choosing vacation rentals over traditional hotels. This consumer trend has set the once-sleepy vacation rental industry on a trajectory to be worth $194 billion by 2021. Shaping the future of this rapidly changing industry is Portland, Oregon-based Vacasa, a next-gen hospitality company that’s emerging as a leader for all things vacation rental. Local Teams, Global Network Caring for over 12,000 properties around the world, Vacasa is North America’s largest manager of vacation properties. The company utilizes sophisticated marketing techniques to maximize bookings while their pricing algorithm adjusts rates in real time so that homeowners never leave money on the table. The company’s technology is complemented by personal service from exceptional local hospitality professionals who care for guests and vacation homeowners in every Vacasa market. End-To-End Management Vacasa’s local teams handle permitting, tax registration and other details, with comprehensive property management services covering everything from bookings and home care to 24/7 guest service.
Matt and Kathy Whitfield, owners of Waves of Grace in Dauphin Island, Alabama. “ From the smallest detail in maintenance, to providing memorable experiences for our guests, Vacasa has shown us they really care about quality and exceptional customer service.” Connecting Buyers and Sellers In 2018, Vacasa launched Vacasa Real Estate to connect vacation home buyers and sellers with local agents. With access to rental performance data, a steady stream of buyer leads, and the largest inventory of vacation homes in the country, Vacasa is uniquely positioned to streamline the process of buying and selling investment properties—and to simplify the experience of renting them out. Online booking technology has made vacation rentals an increasingly popular alternative to hotels. With guest demand growing rapidly, Vacasa’s one-stop shop model enables more people than ever to effortlessly enjoy the rewards of owning a vacation home. See how Vacasa can help with all your vacation rental needs: vacasa.com/fly or 888.873.0083
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The Magic of ‘And’ One of our Employees recently asked me, “What’s more important: the brain or the heart?” It’s an interesting question, and I found myself thinking about it in terms of operating an airline. With more than 58,000 Employees, 750 airplanes, more than 100 destinations, and 4,000 daily flights, our business is incredibly complex. I think of our daily operation as the heart, and the commercial side of the business as the brain. They are both equally important, which is where the magic of “and” comes in.
Our No. 1 priority is to deliver you to your destination safely, ontime, and with a smile. From marshaling the aircraft into the gate and loading baggage, to fueling and provisioning the aircraft, it takes a tremendous amount of Teamwork to operate just one flight. When you also consider our airport Employees who process tickets, check luggage, facilitate boarding, and fulfill various “above the wing” duties, it becomes even more impressive. And that doesn’t even begin to encompass the enormous
responsibilities of our Pilots and Flight Attendants. What you don’t see is everything that takes place behind the scenes to make the above possible—building a flight schedule, managing seat inventory, performing regular maintenance, dispatching our flights, and the many back-office functions that support these efforts. Our Customers tell us that the two most important factors they consider when purchasing an airline ticket are the price and the schedule. The airline business is extremely competitive, and if we don’t deliver on those two things, chances are another airline will. We constantly optimize our schedule to offer the most convenient flight times to the best destinations. As you can see, the commercial function of our airline is as important as the daily operation. From our inception, Southwest® has believed that if we offer the best Customer Service at the lowest price, we will be successful. Thus, the magic of “and” is at work in just about everything we do. On behalf of all our Employees, it’s an honor and a privilege to work a little Southwest magic for you today.
PHOTOGRAPHY BY STEPHEN M. KELLER
Gary Kelly Chairman and CEO Southwest Airlines
12 SOUTHWEST MAY 2019
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Saludos de Gary
La Magia de la Letra ‘Y’
Uno de nuestros Empleados recientemente me preguntó: “¿Qué importa más: el cerebro o el corazón?” Es una pregunta interesante y me descubrí pensando en ello en términos de la operación de una aerolínea. Con más de 58,000 Empleados, 750 aeronaves, más de 100 destinos y 4,000 vuelos diarios, nuestro trabajo es muy complejo. Pienso en nuestra operación como si fuera el corazón, y el aspecto comercial de la empresa como el cerebro. Ambos son igualmente importantes, lo que conlleva la magia del “y.” Nuestra prioridad número uno es llevarlo a su destino de una manera segura,
a tiempo y con una sonrisa. Desde llevar la aeronave a la puerta de embarque y cargar el equipaje, hasta reaprovisionar la aeronave de combustible, se necesita una gran cantidad de Trabajo en Equipo para operar solo un vuelo. Cuando consideramos a nuestros Empleados en el aeropuerto, quienes procesan los boletos, documentan el equipaje, facilitan el embarque y cumplen otras tareas, resulta aún más impresionante. Y eso ni siquiera abarca las enormes responsabilidades de nuestros Miembros de la Tripulación y de los Pilotos. Lo que usted no ve es todo lo que
sucede tras bambalinas para hacer que todo lo que menciono arriba sea posible—crear un horario de vuelos, gestionar el inventario de asientos, realizar mantenimiento regular, despachar los vuelos y la multitud de funciones administrativas que apoyan estos esfuerzos. Nuestros Clientes nos dicen que los dos factores más importantes que consideran al comprar un boleto de avión son el precio y el horario. La industria aeronáutica es extremadamente competitiva, y si no ofrecemos esas dos cosas, es probable que otra aerolínea lo haga. Optimizamos constantemente nuestro horario para ofrecer las horas más convenientes para volar a los mejores destinos. Como se puede ver, esta función comercial de nuestra aerolínea es tan importante como la operación diaria. Desde nuestros inicios, en Southwest Airlines® hemos creído que, si ofrecemos el mejor Servicio al Cliente al precio más bajo, tendremos éxito. Así, la magia de “y” funciona en casi todo lo que hacemos. En nombre de todos nuestros Empleados, es un honor y un privilegio trabajar para poder brindarles un poco de la magia de Southwest Airlines.
PHOTOGRAPHY BY STEPHEN M. KELLER
Gary Kelly Chairman and CEO Southwest Airlines
14 SOUTHWEST MAY 2019
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“In the music industry, it’s all about songs, and some of the best songs come from Nashville.” —MORGAN EVANS, MUSICIAN
While traveling on his U.S. tour in support of his latest album, Things That We Drink To, Morgan Evans trusts Southwest® to get him to his next gig. The Australian singer-songwriter is able to easily check his equipment when flying from city to city, and since guitars fly free,* he can bring his beloved instrument onboard with him. Prior to his current tour, Morgan wowed fans with a performance at 35,000 feet. The concert was part of Southwest’s ongoing Live at 35® series, which brings artists onboard for surprise inflight shows. Check out Southwest. fm/live-at-35 to watch the performance. We look forward to watching you rise to new heights with your career, Morgan! —Maren Kauffman, Communications & Outreach CROWD-PLEASER “I’m excited to perform my single ‘Day Drunk’ while I’m on tour with Rascal Flatts this summer. It’s a fun song to play in front of crowds because they can really feel the energy.” BEACH BOUND “I grew up on the coast [in Australia] and love to surf, so I’m always looking to get back to the coast any chance that I get.”
OFFSTAGE “I rack up Rapid Rewards® points traveling for work and use them for vacation. I like to spend time with my wife [Kelsea Ballerini] and disappear for a bit.”
Morgan’s travels earn him A-List status through
one-way qualifying flights or
tier qualifying points. *Musical instruments transported as checked baggage count toward the limit of two free bags, subject to weight and size limitations. One small musical instrument (including guitars) may be transported as a carryon item, subject to overhead or under the seat availability at time of boarding. Any carryon musical instruments will count toward the carryon baggage limit of one piece of carryon baggage and one smaller personal item.
PHOTOGRAPHY BY JOHN SCHWEIKERT
16 SOUTHWEST MAY 2019
4/8/19 9:08 AM
Somewhere between a saguaro selfie and a poolside cabana are friendly dive bars to explore, great music to discover and street art to stumble uponâ&#x20AC;&#x201D;all wrapped in a stunning desert backdrop. So come, and let Phoenix surprise you. Discover more at VisitPhoenix.com and #MYPHX.
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Spotlight VACATION MODE
Learn all about Cabo San Lucas (shown) on the new Southwest® Destinations live TV channel.
Plan Your Next Getaway
Get inspired by free entertainment on your Southwest flight. and family to join you in the planning process. Connect with your future travel partners during your flight with Southwest’s free messaging2* service, which gives you access to iMessage and WhatsApp. If you’re looking for even more inspiration and destination-focused content, check out the free movies3* section or watch free live TV.1* Time flies when you’re planning your next getaway. So sit back, relax, and tune in. Your next Southwest adventure is just around the corner. —Kiran Rayani, WiFi/Inflight Entertainment Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. 2Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3To view movies and select on-demand TV content, download the Southwest app from the Google Play store or Apple App Store before your flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.
PHOTOGRAPHY BY HTRNR/ISTOCK
Need some ideas for where to go on your next Southwest adventure? If you’re trying to decide on the perfect destination for your summer vacation with family or friends, then we’re happy to help. While onboard WiFi-enabled flights, Customers can tune in to the Southwest Destinations free live TV1* channel on the Inflight Entertainment Portal for a closer look at the wide variety of cities we serve. The Southwest Destinations channel lets you learn about a few of the locales on Southwest’s Route Map, including San Jose, Costa Rica; Cabo San Lucas, Mexico; and New Orleans. For more details about each destination Southwest serves, explore the city guides on the Inflight Entertainment Portal for recommendations on local restaurants, hotels, and things to do. If you want to read other travelers’ opinions on the destinations you’re interested in, visit Southwestaircommunity.com to hear from our most experienced Customers. Since you’re already preparing for your next vacation, you might want to start rallying your friends 18 SOUTHWEST MAY 2019
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A Good Cause
Southwest® supports future leaders in the Asian Pacific American community. At Southwest Airlines®, we believe that empowering young professionals in the communities we serve is an important step in helping those communities thrive. We take great pride in partnering with groups that support this goal, including the Center for Asian Americans United for Self Empowerment. Based in Los Angeles, CAUSE is a nonprofit organization with a mission of advancing the political and civic empowerment of the Asian Pacific American community through nonpartisan voter outreach, training, education, and leadership development. Since partnering with the nonprofit in 2008, Southwest has supported the CAUSE Leadership Academy, a nine-week, paid internship program for undergraduates that prepares the next generation to lead and represent the APA community. With Southwest’s support, CLA interns have been able to attend the annual summit at the California State Capitol in Sacramento. At the conference, students learn the importance of civic engagement and political participation through mock committee
hearings, speaker panels, and meetings with top legislators, staffers, and lobbyists. At the beginning of 2019, Southwest announced that CAUSE was one of 24 organizations chosen to receive funding from our charitable grant program. CAUSE plans to use the grant money to ensure internship placements in the nonprofit and government sectors for future CLA participants. “We are so grateful and excited to have Southwest’s support of this program. As a proud CLA alumnus myself, I know firsthand the degree of impact this program has on fueling the dreams and passions of our next generation,” says Kim Yamasaki, executive director of CAUSE. “With their support, we are showing young adults that it is not only possible, but also necessary, to take on leadership positions in order to ensure that the needs and voices of our community are brought to the forefront of the decision-making process.” As Southwest celebrates Asian Pacific American Heritage Month throughout May, we are thrilled to honor CAUSE. —Kim Delevett, Community Affairs & Grassroots
PHOTO COURTESY OF ALBERT LIU
2018 CLA interns pose with CAUSE executive director Kim Yamasaki and board chair Charlie Woo.
20 SOUTHWEST MAY 2019
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Our People WANT TO SHARE YOUR STORY? Have you witnessed an act of kindness from a Southwest Airlines® Employee? Whether you’re a Southwest® Employee or a Southwest Customer, let us know at Southwest.com/ contact-us.
To thank these Employees for their work and dedication, Penn & Teller is proud to give them each two tickets to see the show in Las Vegas. Congratulations!
She Said Yes
I recently heard about the DAL Customer Service Team helping Customer Johnross Reyes propose to his girlfriend, Tracy Nguyen, in the art gallery at Dallas Love Field Airport. Ken Jinbo and Nicholas Crossland escorted Johnross and a photographer to the gallery, where they met up with Carlos Walker and hatched a plan. Tracy arrived at the gate and was informed that she had been randomly chosen as the Surprise and Delight Customer of the day. This allowed Carlos and Ayanna Perkins to escort her to the gallery without raising suspicion. Carlos signaled Ken over the radio to let him know they were on the way with Tracy. Still under the guise of the Surprise and Delight program, Ken greeted Tracy outside the gallery with a bouquet of flowers and invited her to step inside. By the time she realized something was going on, Johnross came around the corner and popped the question. The photographer was able to capture everything, including Tracy’s response—she said yes! —Maggie Hamilton, Culture Engagement Specialist
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Flight Attendant HOME BASE
THE GIFT OF COUR AGE
A LIFELONG FRIENDSHIP
We had a family of four on a return flight from California to Houston, and the youngest child, a 3-year-old boy, refused to board the plane because of his fear of flying. The father came onboard to inform his wife that he was going to have to take a bus back to Houston because their son would not get on the aircraft. The Captain and several Operations Agents tried to convince the young boy to get on the plane to no avail. Flight Attendant Kristina Fink then asked if she could try talking to the boy. At this point, the flight was fully boarded, so I informed everyone onboard of the situation. As soon as I made the announcement, Kristina and the boy walked onboard holding hands. The whole plane clapped and cheered, which was a really magical moment. When I asked her how she did it, she said, “I just asked him to fly with me, and it worked!” Kristina truly embodies the Southwest Spirit. —Mark Martin, Flight Attendant
Many years ago, Executive Assistant Hollye Gaman started a long-distance friendship with Scott, a Customer who has special needs and lives in a Houston group home. The friendship began when Hollye responded to one of Scott’s letters and the two became pen pals. In addition to writing each other regularly, they occasionally talk on the phone. Hollye also used her personal Employee points to fly him, a friend, and a caregiver to Dallas to spend the day at Southwest Headquarters. Hollye arranged for the group to take a tour of the Network Operations Control, and even threw Scott a birthday party, as the trip to HDQ coincided with his 50th birthday. I’m amazed by Hollye’s Servant’s Heart and her friendship with this Customer. I want to thank her for going above and beyond to make him feel so loved by his friends at Southwest Airlines! —Caroline Garza, Awards & Recognition Coordinator
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Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag
I was flying to San Antonio when I read Matt Crossman’s article about Herb Kelleher [“Forever Herb,” March 2019]. I grew up in Dallas and had many friends who went to work for Southwest. When I read Matt’s article, it made me laugh. And it made me cry. And it made me want to connect with others the way Herb did. I brought the magazine with me and shared the article with many of my colleagues so that they too could immerse themselves in the life and joy of Herb. There is only one Southwest Airlines and only one Herb! Thank you for sharing this delightful man with the rest of us. Charlotte Youngquist SAN ANTONIO
/ It means a lot that you felt compelled to share Herb’s story with your co-workers. You can also find the full article on our website at southwestmag.com/herb-kelleher. HEARTFELT TRIBUTE
I’ve been to a few funerals for people whom I didn’t know personally. After listening to the heartfelt stories and spirited
anecdotes told in their eulogies, I’ve often been enlightened by what I’ve heard. That’s how I felt after reading Matt Crossman’s article about Herb Kelleher from
26 Southwest May 2019
4/8/19 1:16 PM
PUT ON SOME ATTITUDE. TAKE OFF THE HESITATION.
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high in the sky on my way back from a photo tour in Cuba. The distinct magazine cover and inside feature photo caught my eye, but it was Matt’s well-written tribute that kept my attention.
Joy G. Macherone OVERLAND PARK, KANSAS
/ We felt the only way to honor
Herb’s memory was to share stories from the people who knew him best. HERB HUMOR
“Forever Herb” was the best inflight magazine article I’ve ever read. I particularly enjoyed Herb’s response when [former Southwest Airlines president] Colleen Barrett said that he was the best servantleader she had ever met. He replied, “What the hell is that?” At first, I chuckled at his apparent question, but then as I thought about it, I realized it was more likely a statement. Could it be that, to Herb Kelleher, being a servant wasn’t a pathway to leadership, but rather to service itself? Given his life
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spent serving others, I suppose it was the latter.
Bret Bernhardt ARLINGTON, VIRGINIA
/ Bret, we got a kick out of reading Herb stories too. For a man in such an esteemed position, he certainly never lost his sense of humor. POWERFUL WORDS
Not often do I read an article that is so well-written, but Matt Crossman’s writing style was so engaging that it took me through myriad emotions as I read about Herb Kelleher’s life. I want to thank Matt for taking the time to not just write, but to move people.
Kit Gallini MANSFIELD, TEXAS
/ The best writers know how to
take you on a journey, and Matt did just that. INTERVIEW OF A LIFETIME
I just read Matt Crossman’s fantastic tribute to Herb. I was sorry it had to end. When I was a reporter
for the Dallas Business Journal in 1991, I got a one-on-one interview with Herb in his office. It was magical. He moved around the office constantly, and a cigarette and lighter were always within reach. Instead of calling someone to escort me out after the interview ended, Herb walked me out himself—and stopped a half-dozen times to hug and kiss employees. Thanks for the stories.
Sean M. Wood SAN ANTONIO
/ One of the best things about this
tribute is that it’s spurred even more Herb stories. Thanks for sharing your memories with us, Sean. EARLY MORNING ENCOURAGEMENT
I read Matt Crossman’s tribute to Herb in the March issue of Southwest: The Magazine. I wanted to let you know how much I enjoyed learning about this great man—a man whom I never had the pleasure of meeting, although Matt’s
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words made me wish I had. Thanks for sharing those stories and making my morning a little brighter.
Bob Weston ROSEVILLE, CALIFORNIA
/ Reading stories about Herb is a
great way to kick off the day, especially if you want to start it with a good laugh. THE HERB WAY
I never write in about articles I read in magazines, but Matt Crossman’s tribute to Herb Kelleher was so wonderfully written that I had to say thank you. Matt has an incredible talent for creating an emotional appreciation of what Mr. Kelleher brought to this world. Reading this article gave me a sense of hope that simple decency and caring still make a difference. I hope this article encourages people to do things the Herb way.
Harry Bucher TULSA, OKLAHOMA
/ The article certainly is a good reminder that kindness is key.
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THE SOUTHWEST SPIRIT
I’m on a flight from Philadelphia to Nashville, Tennessee, as I draft this email. I’ve spent the bulk of my adult life professionally attached, in one way or another, to the aviation industry. I’ve been a loyal customer of Southwest Airlines for years, simply because of the attitude that seems to radiate from every Southwest employee I’ve ever met. Over the years, I often thought about dropping by Southwest’s headquarters in Dallas, just to introduce myself to Mr. Kelleher. I’d shake his hand and then thank him for the spirited people who have served my air-travel needs so well. While I never had the opportunity to meet the man, Matt Crossman beautifully encapsulated his spirit in the “Forever Herb” article.
Randy J. Africano CHICAGO
/ Herb’s business philosophy was to hire for attitude rather than experience, so he’d be proud to know his
legacy lives on through his beloved Southwest employees. SEEN ON SOCIAL
Why am I laughing and crying while reading about Herb Kelleher in the in-flight magazine of my Southwest flight?! He was so cool. @SHARKYSHARK19
Great article—studied his brilliance in a business class at UT San Antonio! His triangle on a napkin idea always stuck with me all these years. RIP, Mr. Kelleher. JAVIER GONZALEZ
I read [this] on one of my flights this month. I always love the issues but this one was super sweet. Wish I could’ve met Herb. @DEBINPDX
The 2019 Montgomery County Agricultural Fair will take place August 9–17. The dates were listed incorrectly in the “Discover Maryland” section of our March issue.
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DENIM DEBATE Forty-eight percent of people fold jeans, while 47 percent opt for hangers. (We assume the other five percent toss them in the corner.)
We throw away
600 pieces of clothing According to a survey by Trunk Club, a personal styling service, our ousted outfits pile up over time. The reasons we ditch parts of our wardrobe can vary, but the research found that clothes often get tossed because we aren’t properly caring for them. “People over-wash their things a lot, so always look at the tag and resist that urge to throw something in the hamper just because you wore it once,” Trunk Club brand communications manager Caroline Mattingly says. She also recommends investing in higher-quality, organic textiles like cotton, wool, and silk, which tend to last longer. You’ll reach closet nirvana in no time.
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in our lifetime.
32 southwest may 2019
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PLAY Eat SPOTLIGHT ON
Deviled Eggs HEAVENLY COMBOS
Order a glass of brut prosecco to pair with the savory red winepoached eggs at City Winery.
Where some see a classic potluck staple, others see a blank canvas. Since opening Mortar & Pestle in Chicago in 2015, executive chef Stephen Ross has dreamed up nearly 100 kinds of deviled eggs— with no repeats, mind you. Bites change weekly, or every other week, depending on seasonal ingredients and popularity. Past toppings include fried shrimp chips and freeze-dried corn. A take on a Chicagostyle hot dog, complete with green relish and celery seed, was a fan favorite. “I see the basic premise of the deviled egg as an opportunity to be creative with ingredients that might not be commonplace for a brunch concept,” Ross says. Rest assured, you’ll find no bad eggs here.
PHOTOGRAPHY BY ZACH RAMSEY (BAMBARA), ERIC WOLFINGER (MARLOWE), DAVID REAMER (CANARD); PHOTOGRAPHY COURTESY OF CITY WINERY
/SALT LAKE CITY
Bambara elevates its tasty Dijon version with pickled mustard seeds and beet chips.
Foggy mornings are no match for the eggs at Marlowe, served warm with bacon.
Canard’s oeufs mayonnaise need no translation— they’re a universal palate pleaser.
Ross marinates the egg whites in beet juice to achieve the purple hue.
PHOTOGRAPHY BY KASUMI CHOW
may 2019 southwest 33
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SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors
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Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas
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DENVER Paul C. Zwiebel, MD 2050 East County Line Road Highlands Ranch, CO 303-470-3400 DrZwiebel.com 5280 Magazine – Top Doctors
PHOENIX Deborah J. White, MD 8896 East Becker Lane Scottsdale, AZ 888-277-1869 DrWhitePlasticSurgery.com Castle Connolly – Top Doctors
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EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in LASIK, laser cataract surgery, lens implantation and KAMRA for close vision.
NASHVILLE Jeffrey D. Horn, MD 4230 Harding Pike Nashville, TN 615-434-2020 BestVisionForLife.com Castle Connolly – Top Doctors
NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40
PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors
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LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California
KANSAS CITY Daniel S. Durrie, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Castle Connolly – Top Doctors
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DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.
All MDs and DOs are Board Certified
DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors
MIAMI INFERTILITY Armando Hernandez-Rey, MD In Vitro Fertilization & Reproductive Surgery 4425 Ponce de Leon Blvd. Miami, FL 800-FERTILE (337-8453) ConceptionsFlorida.com Super Doctors – South Florida
TIFTON, GA ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 2227 U.S. Highway 41 North Tifton, GA 229-386-5222 TheSpineAndScoliosisCenter.com Castle Connolly – Top Doctors
ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Blvd. St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors
PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com
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Brush better without the baggage The perks of sky-high travel tell us that more is more, like extra legroom, snacks, and sips. But when it comes to oral care, a “little” goes a long way. The quip electric toothbrush starter set (from $25) makes it simple with a slim design that travels light and lasts 3 months on a single charge. To keep you jetsetting in style, there’s a nifty cover that sticks to mirrors at home and hotels, and slides over your bristles to stow away in your carry-on.
quip also features timed sonic vibrations with 30-second pulses to guide an elevated clean, and it’s one of the first electric brushes accepted by the American Dental Association. Subscribe to get your first refill free,* and we’ll automatically refresh your old brush head and battery for $5, and optional toothpaste ($5 more) every 3 months with free shipping, and zero delays. Now buckle up, and give your bite the oral health upgrade it deserves.
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PLAY Drink CIT Y SIPS
Rosemary Grapefruit Drop In Seattle, everyone knows Ray’s Boathouse. “It’s been here for four decades, so there’s a ton of history,” says spirits manager Darla Marchi. “Chances are, if you’ve lived in Seattle, you or someone in your family have worked here.” Tourists also know to come for the waterfront views, which you can take in at either of Ray’s dual concepts: the upscale seafood restaurant downstairs, and the down-to-earth café and bar upstairs. Wherever you’re sitting at this Ballard neighborhood institution, order a Rosemary Grapefruit Drop. The combination of Deep Eddy Ruby Red Grapefruit Vodka, lemon juice, and rosemary syrup is simple, delicious, and well-balanced. And, like Ray’s, it’s a favorite of both locals and visitors.
MAKE IT → In a tin, combine 2 ounces Deep Eddy Ruby Red Grapefruit Vodka, ¾ ounce lemon juice, and ¾ ounce rosemary simple syrup*. Shake and strain into a cosmopolitan glass. Line half the rim with sugar. Garnish with a lemon peel. *Combine 1 cup water, 1 cup sugar, and ¼ cup rosemary leaves in a saucepan. Boil until sugar dissolves, and then let sit for about 30 minutes. Strain to remove the rosemary sprigs.
34 Southwest MAY 2019
Before becoming a grunge music legend, the late Soundgarden singer Chris Cornell was a cook at Ray’s in the early ’80s.
PHOTOGRAPHY BY NICK CABRERA
4/8/19 10:59 AM
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It’s hard to know where to begin at this 220-acre wellness retreat in the Texas Hill Country. You can study beekeeping at the apiary, master glutenfree baking in the gourmet kitchen, or try stand-up paddleboarding on nearby Lake Travis. At the Yoga Barn, choose from 16 different activities, including “Yoga Twang,” a class set to Texas tunes. Looking for something a little less active? Post up by the infinity pool, or head to the spa to sample 60-plus treatments. The on-site organic farm supplies ingredients for healthy meals, snacks, and smoothies. One word of advice: Don’t skip the made-from-scratch sourdough bread. In the end, it’s all about balance, right? From $529
WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!
SAY “OM” Each room includes a meditation pillow, Tibetan singing bowl, and a TV channel with mindfulness exercises.
UNPLUG “Miraval Mode” means phones should be silent and out of sight. The resort even supplies a “cellphone sleeping bag” for your device.
PHOTOGRAPHY COURTESY OF MIRAVAL AUSTIN
EXPLORE Sign up for the daily nature walk to learn about local flora and fauna, or cover more ground with a guided hike.
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Soak up views of the Potomac, catch a concert, and dig into diverse fare at The Wharf.
JAM OUT ↘ The Anthem, an expansive music venue, has hosted artists ranging from Kacey Musgraves to Janelle Monáe.
READ ↓ This waterfront branch of independent bookstore Politics and Prose pairs its wide-ranging selection with frequent events and author readings.
EAT → With a focus on Afro-Caribbean cuisine, Kith/Kin serves dishes like jerk chicken, crab jollof rice, and goat roti. For a morning meal, head to the breakfast buffet.
DRINK ↓ At The Velo Café, located inside District Hardware and Bike, grab a sandwich, enjoy a glass of vino, and tune up your two wheels.
SLEEP ↑ Guests at Canopy by Hilton can visit the rooftop lounge, which overlooks the water, and then take a complimentary bike out for a spin.
ILLUSTRATION BY ANDREW JOYCE
may 2019 southwest 39
4/10/19 3:25 PM
Don’t be afraid to embrace imperfections, says the author and philanthropist.
Whenever you head into a meeting, you obviously need to know your material, but I realized early on that, like so many women, I have a perfectionist streak. I thought I needed to have every single detail stored in my head, but that meant I couldn’t listen as well to what others were saying. Whereas now, if I bring my whole self—imperfections and all—maybe I’ll miss a number here or there, or someone will ask me something that I have to look up later, but that’s OK. We don’t have to be perfect, and listening is key to how we learn.
OUT TAKES DOES NOT COMPUTE The number of women graduating with computer science degrees has gone down since I was in college. We need more women with seats at the table, creating companies and making decisions on what’s going into products.
ROLE MODEL I would have loved to have met Mother Teresa. If you go back and read her letters, she had a ton of doubt, and yet she started somewhere. Get Gates’ new book, The Moment of Lift: How Empowering Women Changes the World, out now.
PHOTOGRAPHY BY PIVOTAL VENTURES
TR AVEL MUST-HAVE I am a nut about drinking water and love my S’well bottle because it can keep things hot or cold.
40 southwest may 2019
4/3/19 2:13 PM
IT’S JUST LUNCH
DAT I N G C O N N E C T I O N S
T H E P OL I T IC S
PING MA, Owner of RollingPing Custom Cakes. MS, Columbia Univ. Interests: travel, wine, jogging
¤ LAWRENCE CHIARELLI, Sales Director at tech start up. BS, Bloomsburg Univ. Interests: golf, running, travel
TECHNOLOGY HAS MADE DATING MORE COMPLICATED & IMPERSONAL. HIRING A MATCHMAKER MIGHT BE THE ANSWER...
BREAKING UP WITH ONLINE DATING
t first, Larry Chiarelli, director at a tech start up, thought he was doing all he needed. Sign up on multiple dating websites. Meet lots of women. Eventually, the right one would come along – except she never did. So he decided to bring in the professionals and hired It’s Just Lunch. It’s Just Lunch’s matchmakers got to know him and his preferences. They selected his dates, arranged schedules, and even made the restaurant reservations. Dating became stress-free and fun. Larry was a practical guy and didn’t believe in love-at-first-sight… until IJL introduced him to Ping.
Dating life before joining It’s Just Lunch? Lawrence: Chaotic! I was meeting a lot of women but not the right women for me. Online dating was time consuming and stressful. I needed someone to relieve me of the dating busy work so I could get some breathing room. I needed to slow things down to speed them up. It’s Just Lunch fit that criteria perfectly.
8 0 0.858.6 526
It's Just Lunch.indd 2
Why join It’s Just Lunch? Ping: I fly frequently for both work and fun. When I saw It’s Just Lunch in the airline magazine, it was as if the matchmaker was talking to me! One day after a particularly long flight and wanting to snuggle with someone and watch a movie, I decided it couldn’t hurt to give it a try.
Most enjoyable part of the It’s Just Lunch process?
I’d call back, get the details and run through my availability. The next thing I knew I was in front of an interesting woman having a great conversation.
L: I tell my clients an analogy all the time: Would you rather drive across the country in a Toyota Corolla or a BMW 5 series? They always say the 5 series. You get what you pay for. Investing in yourself and your future with someone special means investing in the right matchmaking service. For me that was It’s Just Lunch.
L: Easy and convenient. The company I was working for was going through a merger so I was away from home quite a bit. I’d finish my day and there would be a message from my matchmaker telling me about my next match.
The success of It’s Just Lunch is built on creating high quality matches in low pressure situations. In 27 years, they’ve set up millions of first dates. Make meeting someone special a priority. Get in touch at 800-858-6526 or www.itsjustlunch.com.
| I T S J U S T LU N C H .C OM | 27 Y E A RS O F C H A N G I N G L I V E S
40% Not important 54% Moderately 45% Moderately 17% 29% Very Not important important Very important 15% 54% Moderately 17% Very important 29% Not important 54% Moderately 17% Very important
I could casually date someone who didn't have the same political beliefs as me, but incasually the longdate termsomeone it probably I could who won’t work out: didn't have the same political beliefs as me, but in the long term it probably I could casually won’t date worksomeone out: who didn't have the same political beliefs as True me, but in the long term it probably 52.0% won’t work out:
False True 48.0% 52.0% False 48.0%
Do you have any advice for singles who want to meet that special someone?
L: Having someone doing all the work to select and schedule a date. It was like I had my own personal dating concierge to take care of all the details. All I had to do was be on time for my date and be myself. It really was a stress-free experience. P: Invest in your own happiness, it is always worth it.
What was it like working with the It’s Just Lunch matchmakers?
How important is a person’s political party affiliation when deciding to go onHow a date with him/ important is a her? person’s political Male: party affiliation when deciding to go on a date with him/40% her?Not important How political 45% Moderately Male:important is a person’s party affiliation when deciding to go Very 15% Notimportant important 40% on a date with him/ her? Moderately 45% Female: Male: Veryimportant important 15% Not 29%
False 48.0% Talking politics on the first date is: Talking politics on the first date is: Talking 29% politics 41% on the 15%first date 15%is: Perfectly Risky. fine. 29% 41%
Source: IJL Survey
Perfectly Risky. Boring. Taboo. fine. It’s 29%Just Lunch 41% Matchmakers: 15% 15% Perfectly Risky. fine. SANDRA HATTON
IT’S JUST LUN IT’S JUST LUNCH DATING FOR BUSY PROFESSIONALS
3/27/19 11:20 AM
Forget color chips and endless shades of white. This is paint shopping, pain-free. Here’s how founder Nicole Gibbons describes the online paint company: One thing I observed as an interior designer was that paint shopping is a terrible experience for people who aren’t designers. It usually starts in a big-box store, staring at a wall of 3,000 colors. It’s a long, overwhelming process, and I wanted to build an online paint company that simplified the experience and focused on better ingredient choices. Clare removes stress by offering a curated color selection, delivering right to your door, and bundling
everything else you need to paint. We even solved for the sampling component with peel-and-stick swatches. If you have no clue where to start, you can answer questions through our online Clare Color Genius—like how much natural light your space gets or what colors are already in your home—and we’ll recommend colors. We’re not just a paint startup; we’re pioneers of a new model and new way to buy paint. Because at the end of the day, we are selling paint, but our true mission is to help people create beautiful homes.
CLARE BY THE NUMBERS
55 / paint colors $49 / per gallon of wall paint
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PHOTOGRAPHY COURTESY OF CLARE
Clare discloses all ingredients in its paints and sells only zero VOC products. Shop now at clare.com.
42 Southwest may 2019
4/1/19 10:50 AM
Grand Canyon; Go West!—Explore the Grand Canyon Region on a Fully Guided Tour with Caravan. Call Now for Choice Dates: 1-800-CARAVAN, Caravan.com.
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See the greatest national parks of America’s Southwest! Spend 4-nights in national park lodges, including 2-nights at the Grand Canyon, and 2-nights at Zion Park Lodge. Caravan is the #1 in value. These quality tours feature great hotels, national park lodges, and scenic resorts, fascinating itineraries, complete sightseeing, and professional Tour Directors. Tax and fees extra. Join the smart shoppers and experienced travelers. Caravan handles all the details while you and your family enjoy a well-earned, worry-free vacation.
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3/15/19 12:04 PM 3/18/19 1:55 PM
This smart mug means you can say goodbye to lukewarm beverages.
No need to zap your java in the microwave. The Ember Travel Mug’s temperature range is 120 to 145 degrees.
Nomodo Trio Keep your phone charged and drink warm (or cold!) with this desktop device ($80). Mighty Mug Go Spill-prone? This thermos ($30) is designed to not tip over. Contigo The Autoseal West Loop ($25) prevents leaking lids, and tea lovers can add an infuser.
PHOTOGRAPHY COURTESY OF EMBER
If you’re sick of sipping cold drinks, then the Ember Travel Mug ($150) will be your cup of tea—or coffee, if you’d prefer. The 12-ounce thermos, which comes in two colors and sports a leakproof lid, allows you to heat your beverage to the perfect temperature. To choose the desired degree, you can use the corresponding Ember app, which will then alert you when that ideal temp is reached, or simply twist the dial at the base of the mug. When you’re on the go, the thermos has a battery life of two hours, or you can keep it juiced by using the charging coaster. So tell us, are you warming up to the idea yet?
44 southwest may 2019
4/8/19 11:16 AM
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3/25/19 11:49 AM
RESTAURANT OF THE MONTH
Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard • 407.345.8770
CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com Here’s what our customers say: “Christini’s is the best, hands down. The place, the atmosphere, the service, wow! You feel special from the beginning” “Great atmosphere, incredible service and the food was just spectacular. The wines they had were just great too. It was amazing. I'll go again for sure next time I come to Orlando” “Classy, exceptional service, delicious food and traditional dining are several of the words I can use to describe this gem”
Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2018. DiRona Since 1988. Zagat Rated Excellent, 2018. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com
Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com
Tampa, FL DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave
Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com
Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms.
A M E R I C A’ S P R E M I E R
LASIK & CATARACT SURGEONS w w w. l a s i k x p r e s s . c o m
S T. L O U I S , M O
Ming Wang, M.D., PhD
Jason P. Brinton, M.D. Brinton Vision 555 N New Ballas Road St. Louis, MO 63141
Wang Vision 3D Cataract & LASIK Center 1801 West End Avenue Suite 1150 Nashville, TN 37203
SAN ANTONIO, TX
D E T R O IT, M I
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Shabbir Khambati, M.D.
Lake Lazer Eye Center 35776 Harper Ave. Clinton TWP., MI 48035
Parkhurst-NuVision 9725 Datapoint Drive Suite 200 San Antonio, TX 78229
44000 W. 12 Mile Rd., Ste. 112 Novi, MI 48377 1800 N. Milford Rd., Ste. 300 Milford, MI 48381
S A LT L A K E C I T Y, U T
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Phillip C. Hoopes, Jr., M.D.
Brooks Eye Associates 9955 Gillespie Drive Plano, TX 75025
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F T. M Y E R S , F L
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Collins Vision International Center 6900 Intl. Center Blvd. Ft. Myers, FL 33912
All M.D.’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications. Promotion
4/8/19 10:16 AM
Est. 1949 – Where the TRADITIONAL AMERICAN STEAKHOUSE began!
Northwest Chicago/Lincolnshire, IL • 847.276.2000
Lawry’s The Prime Rib invites you to a lavish dinner experience found nowhere else. Enjoy the warm hospitality, exceptional service and award-winnin menu featuring our famous Roasted Prime Ribs of Beef carved tableside from gleaming silver carts.
Northeast Indianapolis, IN • 317.846.8303
Beverly Hills • 310.652.2827
Fort Wayne, IN • 260.459.2222
Chicago • 312.787.5000
Denver/Englewood, CO • 720.744.2622 West Chicago/Burr Ridge, IL • 630.468.2089 West Chicago/Warrenville, IL • 630.393.1900
Louisville, KY • 502.584.3266
Dallas • 972.503.6688
Bloomfield Hills, MI • 248.712.4095
Las Vegas • 702.819.0125
2500 Griffin Road, Ft. Lauderdale, FL • 954.989.2500
Cincinnati, OH • 513.489.1212 Scottsdale, AZ • 480.699.0480
Ashburn, VA • 571.510.3898
A Nashville institution since 1934 217 Louise Ave., Nashville, TN • 615.329.4349
www.meatmarket.net An internationally-inspired menu of prime cuts of beef, seafood, poultry and crudo offerings
S Beach Miami, Lincoln Rd, FL • 305.532.0088
Featuring aged steaks, chops and fresh fish
EL San Juan Hotel, PR • 787.253.2007 Palm Beach Island, FL • 561.354.9800
Daytona Beach, FL • 386.226.9844 Sarasota, FL • 941.366.7788 Detroit/Birmingham, MI • 248.594.4369 Detroit/Livonia, MI • 248.679.0007 Akron, OH • 330.670.6303 Cleveland/Beachwood, OH • 216.464.0688 Cleveland/Downtown, OH • 216.344.2444 Cleveland/Westlake, OH • 440.892.4933 Columbus/Upper Arlington, OH • 614.442.3310 Columbus/Downtown, OH • 614.224.2204 Columbus/Dublin, OH • 614.717.2828 Downtown Indianapolis, IN • 317.536.0270 Pittsburgh, PA • 412.222.4014
www.stockyardssteakhouse.com Hand-Cut Aged Steaks, Slow Roasted Prime Ribs, Wild Game Features, Historic Photos and an extensive Western Art Collection await you at this Valley landmark. Definitely a “must visit” restaurant when in Arizona! 5 minutes from Sky Harbor Airport. Est. 1947. 5009 E. Washington St., Phoenix • 602.273.7378
Independently owned and operated with over 60 locations.
Minimally Invasive Spine Surgeons and Interventionalists
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Midwest Spine & Brain Institute 7373 France Avenue S, Suite 408 Edina, MN 55435
Joseph Spine: Advanced Center for Spine, Scoliosis and Minimally Invasive Surgery 2727 W. Dr. Martin Luther King Jr. Blvd., Suite 590 Tampa, FL 33607
SAN DIEGO, CA
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Desert Institute of Spine Care 9339 West Sunset Road Las Vegas, NV 89148 DiscLV.com
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Board Certified in Pain Management and Anesthesiology
Stem Cell Injections and Minimally Invasive Procedures for Spine and Joint Damage
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Mountain Spine & Pain Physicians
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When we dream up our annual summer travel guides, we usually think big—big trips, big excursions, big ideas—from attending surf camp in Costa Rica to snorkeling with whale sharks in the Caribbean. This year, though, we’re thinking small. We’re celebrating 10 tiny towns across the country, places with populations under 12,000 that show how less really can mean more: more charm, more community, more moments to slow down and connect with what’s around us. So leave behind those big-city plans and turn down roads less traveled. by melissa flandreau 46 southwest may 2019
4/5/19 10:16 AM
may 2019 southwest 47
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Discover more of Fredericksburg by booking a trolley tour—all are hosted by a local historian.
who should go? Wine aficionados, couples small-town style: Peach picking at Vogel Orchard
A “Hauptstrasse” stands in for Main Street in this Hill Country hideaway, which was founded by German immigrants in 1845. Those roots remain essential to Fredericksburg, from the schnitzel at Der Lindenbaum to the Bavarian brews at the annual Oktoberfest. Fredericksburg’s terrain has also made it a hot spot for vineyards—in fact, vino lovers can visit 19 wineries along Wine Road 290, a 45mile stretch of highway running from Fredericksburg to Johnson City. (Put Grape Creek Vineyard’s cabernet-merlot blend, Bellissimo, at the top of your to-drink list.) Don’t have sommelier aspirations? There’s still plenty to do. History buffs will love the National Museum of the Pacific War, while outdoor enthusiasts can hit the trails at Enchanted Rock, a pink granite batholith 18 miles from town. Round out your romantic getaway by booking a cozy cottage at Cotton Gin Village.
PHOTOGRAPHY COURTESY OF FREDERICKSBURG TROLLEY
population: 11,369 where: 1.5 hours from Austin
48 southwest may 2019
4/5/19 10:16 AM
PHOTOGRAPHY BY STEVE LOVELESS (LIGHTHOUSE); COURTESY OF CANTEEN; PREVIOUS SPREAD: PHOTOGRAPHY BY TRISH RAWLS (BUILDING); COURTESY OF CANTEEN (WOMAN), PAIA INN (FOOD), SURFSAND RESORT (COUPLE)
Frankfort, Michigan population: 1,280 where: 2.5 hours from Grand Rapids who should go? Craft beer fans, film buffs small-town style: Friday night fish fries at Dinghy’s Restaurant & Bar
Come summer, the population of this Cape Cod destination swells. But despite the influx of visitors to America’s oldest active art colony, P-town’s allure remains. Known for its strong LGBTQ community and pristine stretch of shoreline, Provincetown blends small-town friendliness with a variety of things to do. Start with a stroll down Commercial Street, the bustling 3-mile main drag dotted with galleries, boutiques, and eateries. Pop into the nofrills Provincetown Portuguese Bakery for a malasada, and then make the walk to the Provincetown Art Association and Museum for a taste of local culture. Adventure seekers can tour the sand dunes at Cape Cod National Seashore or check out the historic Race Point Lighthouse. Stay at 8 Dyer Hotel, where the seven rooms are cozy and breakfast features homemade granola, plus java from local purveyor George Howell Coffee.
population: 2,942 where: 2.5 hours from Boston who should go? Ocean enthusiasts, arts lovers small-town style: The Provincetown Bookshop, open since 1932
What does small-town community look like? In 2008, Rick and Jennie Schmitt and Blake and Marci Brooks set out to restore Frankfort’s historic Garden Theater. When the team asked Michael Fitzhugh for help, the architect, who grew up in Frankfort, took on the project pro bono. Today, the theater hosts the Frankfort Film Festival and epitomizes small-town heart. After a flick, hit the links at Crystal Downs Country Club, or head to nearby Sleeping Bear Dunes National Lakeshore. In town, Victorian houses dot the streets, and a beer scene’s brewing. Sip a Belgian-style ale at Stormcloud Brewing Co., blocks from Frankfort Beach.
may 2019 southwest 49
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Slightly Bigger Bets
Not quite ready to give up those bigcity amenities? These midsize destinations are a good compromise. Red Wing, MN
population: 1,728 where: 1.5 hours from Portland who should go? Adventure seekers, Sloth fan club members small-town style: Home to a colony of tufted puffins
Cannon Beach, Oregon
It’s hard to miss Haystack Rock, Cannon Beach’s 235-foot centerpiece. But fans of The Goonies might recognize it for a reason beyond its size: Portions of the classic ’80s flick were filmed by the sea stack. Besides serving as a movie backdrop, this seaside town is home to stunning Ecola State Park and boasts an exciting food and drink scene. Sample spirits at Cannon Beach Distillery, or shop at Cannon Beach Hardware & Public House, a stop with everything from sandwiches to camping gear. Enjoy the arts at spots like Icefire Glassworks and Coaster Theatre, and if Fido is along for the ride, stay the night at dog-friendly Surfsand Resort and walk along leashfree Cannon Beach.
population: 23,832 The food and music make this 20-minute trip from Atlanta a no-brainer. Before a show at Eddie’s Attic, dig into elevated Southern fare at Revival.
Hot Springs, AR
population: 36,915 This retreat 55 miles from Little Rock is a gateway to Hot Springs National Park; soak in Fordyce Bathhouse, which opened in 1915 and serves as the park’s visitor center.
population: 39,321 Small businesses, art galleries, and unique dining experiences make this city the gem of the Chesapeake. Make the short drive from D.C. or Baltimore, and explore Maryland’s capital, where the brick streets hold 300plus years of history.
San Luis Obispo, CA
population: 47,541 Get a dose of history at Mission San Luis Obispo de Tolosa before heading to the Downtown SLO Farmers’ Market. Don’t forget to snap a ’gram at Bubblegum Alley.
PHOTOGRAPHY BY RYAN KETTERMAN (PIER); PHOTOGRAPHY COURTESY OF SURFSAND RESORT (OREGON)
population: 16,412 Book a stay at the riverfront St. James Hotel, open since 1875, and then head to nearby Frontenac State Park for unbeatable birdwatching.
50 southwest may 2019
4/9/19 11:00 AM
Anna Maria, Florida â&#x153;ˇ
population: 1,725 where: 1 hour from Tampa who should go? Families, beach bums small-town style: Maximum speed limit of 35 mph
Bring your fishing pole. After dinner at Rod & Reel Pier, you can cast off the dock for a small fee.
Nestled on the northern part of its namesake island, this relaxed oceanfront town has all the elements of a Sunshine State stunner: sunset views on Bean Point Beach, brightly colored vacation cottages, and oceanfront dining at Rod & Reel Pier (try the coconut-crusted mahimahi). Sea turtles, which can be spotted May through October, also enhance the experience. And although the barrier islandâ&#x20AC;&#x2122;s iconic pier was demolished last year after damage done by Hurricane Irma in 2017, a new structure is in the works and will open in 2020. As an added bonus, Anna Maria Island is home to two other vibrant small towns. Visit The Feast Restaurant in Holmes Beach, and shop along Bridge Street in Bradenton Beach. may 2019 southwest 51
4/9/19 11:01 AM
Tour Galena Cellars’ vineyard, and then try one of 40-plus wines.
population: 3,225 where: 3 hours from Chicago who should go? History hounds, beverage connoisseurs small-town style: Trolley tours of Galena’s Historic District
Even a small town can provide a big slice of history. Known for its 19th-century architecture, Galena is dotted with carefully preserved homes, including the Ulysses S. Grant Home and the Greek Revival–style Old Market House. On the outskirts of town, Casper Bluff Land & Water Reserve’s effigy mounds—raised earth molded to resemble specific shapes, animals, and symbols—date back to A.D. 700. And even the accommodation options touch on the town’s legacy. Former guests at the DeSoto House Hotel, which was built in 1855, include notable names like Abraham Lincoln. But despite its ties to the past, Galena boasts a beverage scene that feels thoroughly modern. Sample the bourbon or moonshine at Blaum Bros. Distilling Co., branch out with the jalapeno-infused wine at Galena Cellars Vineyard & Winery, or enjoy the award-winning Anna Belle’s IPA at Galena Brewing Company. In between drinks, grab a bite to eat at the Log Cabin Steakhouse, a Galena institution that’s been open since 1937.
population: 2,053 where: 1 hour from Denver who should go? Live music fans, whitewater rafters small-town style: Annual Lyons Good Old Days Celebration (June 29)
PHOTOGRAPHY BY NOCOAST (CONCERT); COURTESY OF GALENA COUNTRY TOURISM
52 southwest may 2019
4/9/19 11:08 AM
Taos, New Mexico ✷
population: 5,668 where: 2.5 hours from Albuquerque who should go? Creative types, families small-town style: Tasty ice cream cones at Taos Cow
PHOTOGRAPHY COURTESY OF VISIT TAOS (TAOS PUEBLO)
In Colorado, finding a spot with easy access to outdoor activities isn’t exactly a tall task. But Lyons pairs its picturesque surroundings with healthy doses of culture and singular charm. Along with serving as a convenient gateway to Rocky Mountain National Park, it’s home to Rabbit Mountain Open Space, where wildflowers bloom along the Rabbit Mountain Hiking Trail in the summer. Added elevation isn’t required for thrills, though; when the weather warms, LaVern M. Johnson Park offers whitewater rafting in the North St. Vrain Creek. When you’re ready to retreat indoors, try Lyons Fork’s famous truffle fries, or grab some housemade bread from St. Vrain Market. Lyons also touts an enviable music scene. Every year, crowds flock to RockyGrass Festival at Planet Bluegrass Ranch for toe-tapping tunes. This year, favorites like the Punch Brothers take the stage July 26–28.
Art abounds in this Southwestern desert gem, from the galleries surrounding Taos Plaza to the impressive museums. Taos Pueblo, too, provides a unique cultural experience. A living Native American community, it gives an in-depth look at traditions that are an essential part of the town’s past and present. Taos’ creativity also extends to its epicurean offerings and accommodations. Along with New Mexican staples like the pozole at The Alley Cantina, visitors can dig into Peruvian-Japanese fare at Aji Restaurant. And the eco-focused Earthships, which double as individual guesthouses, make for a truly out-there stay.
may 2019 southwest 53
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Hereâ&#x20AC;&#x2122;s what to take on your small-town trip.
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Shoes Go from boat deck to backyard deck with the New Endeavor. Your feet will thank you for the outsole system and leatherlined interior. $245; samuelhubbard.com
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Highlands, North Carolina ✷ population: 989 where: 2 hours from Greenville, SC who should go? Outdoor enthusiasts, epicureans
PHOTOGRAPHY COURTESY OF HAWAII TOURISM AUTHORITY/TOR JOHNSON, PAIA INN (FOOD)
small-town style: Striped awnings on Main Street
There’s nothing small about Nantahala National Forest. Stretching 500,000 acres across the southwestern corner of North Carolina, the heavily wooded wonderland is home to towering peaks and rivers ripe for whitewater rafting. Tucked inside, you’ll find Highlands, a miniature mountain town sitting at 4,100 feet, where the roar of Bridal Veil Falls replaces the din of the big city. But Mother Nature isn’t the only thing of note here. Highlands is known for its arts scene, high-end boutiques, and nationally recognized restaurants, which have earned the town its reputation as the “Aspen of the East.” Browse the permanent collection at The Bascom, a visual arts center that also offers yearround ceramics classes, before enjoying a taste of Italy at Ristorante Paoletti, which features more than 40 wines by the glass. Doze off at Old Edwards Inn and Spa, award-winning accommodations with Blue Ridge Mountain views and an 18hole golf course.
Windsurfing competitions are frequently held at Ho’okipa Beach Park.
population: 2,668 where: 15 minutes from Kahului who should go? Arts lovers, windsurfers small-town style: Colorful surfboard wall outside Aloha Surf Hostel
Once dependent on the success of its sugar mill, this laid-back town on Maui’s north shore has carved out a reputation as both an artists’ haven and a go-to destination for adventure seekers. Artisan wares abound at the Maui Crafts Guild, while Ho’okipa Beach Park—which helped Paia land its “Windsurfing Capital of the World” title—lures in water sport devotees. (Visitors in search of a more peaceful respite can relax at white-sand Baldwin Beach.) Ready to refuel? Paia Fish Market, a counter-service spot, specializes in fresh catches—try the opah, Cajun-style. After a busy day, get a good night’s sleep in one of Paia Inn’s rooms. You’ll need the energy for Maui Sunriders Bike Co.’s Haleakalā Downhill Tour, but the views at the volcano’s summit make the effort worth it. may 2019 southwest 55
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A Comeback to Remember Youth baseball teaches kids about winning and losing. One team, and one special season, taught a coach about something else: the importance of staying in the game. by flinder boyd
was a beautiful day for baseball. On a late afternoon last spring at Friendship Park in South Ogden, Utah, the red infield clay crunched with each step, and the sun sparkled off the nearby Wasatch Mountains. But despite the ideal weather, coach Curtis Breitweiser felt nervous—“half scared to death”—as he waited for the South Ogden A’s to arrive for their first practice. He hadn’t coached in more than a decade, and with no direct connection to any of the 9- and 10-year-old players, he wondered whether they would like him or respond to his teaching. Around town, the former insurance salesman, then 57, was known for his endearing smile and ever-ready nuggets of advice, but the past year had been the hardest of his life. In April 2017, his only son, J.D., took his own life at the age of 23. Breitweiser, his wife, Caron, and the couple’s three daughters tried to rally together, but the only time he felt any solace was when he was alone on his Harley-Davidson, or climbing majestic Ben Lomond Peak. When he decided to retire early, Caron suggested he take up a hobby.
ILLUSTRATION BY THE BRAVE UNION
“Why don’t you coach kids or something?” she asked. Breitweiser liked the idea. He had managed J.D.’s youth baseball team years earlier and hoped he could recreate happier times. As practice got underway, some kids were wearing basketball shoes. Others wore soccer shorts. One was using a plastic toy glove. At one point, Breitweiser told the team to meet at home plate. Confused, a few players sprinted to the dugout. In one drill, the boys formed two lines, 5 feet away from a partner, for some toss and catch, but even that was an adventure. may 2019 Southwest 57
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“It was horrible,” Breitweiser says. “They just had no concept.” The week before, the team had essentially been picked at random by Breitweiser at a league-wide draft. Few of the players knew one another, and no one knew him. Breitweiser ended practice early and gathered the team in a circle. “Listen, all I want is for you to have fun and hustle. Do we know what hustle means?” he asked. There was a smatter of yeses and an “I think so.” “Hustle means do your best.” The kids put their hands together in the middle of the circle. One … two … three … “Play hard and hustle!” they screamed. Of course, no one knew it then—not the parents, not the players, and certainly not Breitweiser—but they were about to embark on something special. For now, however, they were just a band of baseball misfits in need of some structure, and a lost middle-aged man in need of some direction.
efore the first game, against the team from South Weber, Breitweiser lined up the players to stretch in unison. They were decked out in matching gray pants and green South Ogden A’s tops. While other teams in the league were happy for their players to have one weekly practice, the A’s had gone through an intensive baseball boot camp, practicing every other day for three weeks. Luke, an undersized left fielder who wore glasses that were slightly too large for his face, learned not to sprint in the opposite direction of the ball. Corbin, the first baseman, stopped ducking every time a pitch was thrown. Gradually, the A’s worked up to the basics. For help, Breitweiser had taken on two parents as assistant coaches—Jordan Coffey, tall and spindly, with a quiet demeanor, and his best friend, Jason Muchmore, stout, fast-talking, and covered in tattoos. The pair met
when a teacher placed them side by side in junior high, and they’d been inseparable ever since. They now worked as electricians in the same office at Hill Air Force Base. The season before, Coffey and Muchmore had coached a team that included their sons, but, Coffey says, “It didn’t go well. We don’t know anything about baseball.” Over time, the team improved significantly. On the last day of boot camp, Breitweiser lined up the players in the same formation as the first practice—two rows of kids facing one another—and had them toss the ball back-and-forth. No one dropped it. Breitweiser saw a glimmer of hope. Against South Weber, he chose his shortest player, Brandon, as his starting pitcher. Painfully quiet, he had the best arm on the team, but Breitweiser had also noticed that he threw a bit like his own son. That seemed like a good omen. After three batters, though, Brandon had walked the bases loaded.
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“Time!” Breitweiser yelled to the umpire and walked to the mound. “Are you OK?” he asked his pitcher. Brandon looked at his father, Jorge Bocaranda, who—along with his wife, Yamileth—was sitting in a lawn chair down the right field foul line, far away from the rest of the parents. Bocaranda had grown up around the game in Venezuela and perhaps knew more about baseball than anyone else at the field that day, but he didn’t like to be near adults he didn’t know. Twenty-five years earlier, he immigrated to Utah after coming for a short visit. He was so struck by the state’s beauty that he never left. Then, a few years later, while out one evening in Salt Lake City, he was assaulted. The experience scarred him. He moved his family to South Ogden, an economically diverse area, but in their part of town, they were the only Latino household. As Brandon grew, he inherited his father’s love of baseball, but also his resilience. Breitweiser kicked the dirt off the rubber, and Brandon retook the mound. Then he fired a strike, and then another, and another. He struck out three straight batters. In the bottom half of the inning, the A’s knocked the ball all over the field and eventually won, 7–3. The players did a victory lap around the bases, culminating with a team slide at home plate. The next game, the A’s won a thriller, 7–6, followed by a 9–0 shutout. By the fourth game, cousins and grandparents of the players were in the bleachers, Coffey says. Breitweiser’s sisters and parents, too. Breitweiser estimates the A’s would have as many as 50 people coming to games. “Winning was so awesome,” he says. The assistant coaches became more involved. Bocaranda inched closer and closer to the dugout until Breitweiser handed him a jersey and made him an unofficial third assistant coach. At work, Muchmore and Coffey
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couldn’t stop talking about baseball. They’d debate the team’s ideal pitching matchups, or who should bat leadoff. If they were confused about any aspects of the game, like how to hit a cut-off man, they’d pull up how-to baseball videos at their desk. Their favorite pastime, however, was guessing the backstory of Breitweiser, a man who had seemingly appeared out of nowhere. By now, they trusted him, but they were still curious about their initial meeting. Breitweiser told them he decided to coach because he had some free time and then cryptically said he would “explain the rest later.” “Think he won the lottery?” Muchmore asked Coffey. “Is that why he has so much time to coach?” s the season progressed, the A’s remained undefeated. After each victory, Breitweiser would drive
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to the cemetery where his son was buried. He’d sit next to J.D.’s tombstone and relive the team’s highlights. Brandon was turning into the best pitcher in the league; Luke had taken a ball to the face in the outfield, leaving him with a shiner, but he wasn’t running away. Breitweiser and J.D. had always been close. One summer before J.D. (short for James Don) started high school, Breitweiser took him on a road trip from Utah to Florida and back. Breitweiser was working on visiting every ballpark in the major leagues, and they went to seven stadiums during the trip. They stayed in dusty motels, and J.D. confided to his father that he dreamed of being a sports agent one day. The last ballpark they visited was Busch Stadium in St. Louis, and the two were randomly selected as “the fans of the game.” Their picture was put up on the scoreboard, and they were taken down to the VIP boxes where they were treated like celebrities. “It
was so cool,” Breitweiser recalls. “J.D. was like my best friend.” When J.D. died, Breitweiser’s life went into a cosmic tailspin, but coaching the A’s had given him some semblance of order. He built a routine around preparing for games, drilling the players, and texting the parents recaps after every practice. For a while, this fragility held. Then, one evening, he got an unexpected text from Coffey. In large part, Coffey had taken a coaching role to be more involved in his son’s life in a way he wished his own dad had been. Coffey’s father had recently been treated for colon cancer, and the two had been working on their relationship. Halfway through the season, Coffey’s father died of a heart attack. In the text to Breitweiser, Coffey briefly mentioned what happened and said he wouldn’t be at practice. A few days later, Breitweiser surprised Coffey by attending the viewing. Without mentioning his own son,
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Breitweiser put his arm around Coffey and told him, “I know what you’re going through.” “He helped me get through it,” Coffey says. “He was the person that needed to be there.” Shortly after the funeral, the A’s played the team from Washington Terrace. It was a wild game. The A’s were up a run in the final inning when Washington Terrace’s second baseman overthrew first base. Corbin sprinted halfway to home plate, and then stopped when the opposing team’s manager ran onto the field, screaming at the umpire that the runner shouldn’t be allowed to advance. Breitweiser, usually mild-mannered, argued his case, but Corbin wasn’t allowed to score. The game eventually ended in a 9–9 tie. Before, every victory had felt to Breitweiser like a sign from above, a reconnection with J.D. But a tie felt empty, and all he could think about was the burden of his own secret. “I needed to tell the team and the parents why I was there.” he final game of the season was against the Riverdale Bees, the only other undefeated team in the league. The A’s would have to win to finish in first place. Before that game, Breit weiser organized a team celebration at a local park for families and friends. He grilled hot dogs, and near the end of the afternoon, he handed out awards and thanked the families and the kids for their dedication throughout the season. “The first practice, your kids couldn’t hit, couldn’t run. And look at them now,” Breitweiser said jokingly. Then he took a long pause. He wanted to tell them everything about J.D.—a sports aficionado who worked at Foot Locker and collected LeBron James signature sneakers, a senior at Weber State University studying economics, a loving son with a girlfriend he adored. But it was all too painful. Perhaps there was even a part of
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him that wanted to tell them the things he couldn’t bear to think about: A week before J.D. was to graduate college, he killed himself in the Breitweisers’ home. There was no note. Maybe the only clue, which Breitweiser later discovered, was that J.D. was short a few credits to graduate. Whether or not this explained something, the family didn’t know. But the hardest part, Breitweiser says, is that J.D. never told him what was really going on. “In the end, I realized I was just his dad.” In front of the families, he turned his hat inside out and showed them the scrawled initials—J.D. “The real reason I did this was for the son that I lost,” he said, “to fill a void in my heart.” After Breitweiser spoke, the parents came up and hugged him, and the kids did what 9- and 10-year-olds do. They ran over and doused him with soda as if he’d won a championship. Even Bocaranda, so sensitive to contact,
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walked over to Breitweiser and gave him a hug. “He’s really special,” Bocaranda says. The entire team dedicated the final game, played back at Friendship Park, to J.D. However, when the game started, it was as if all of the team’s magic had evaporated. Brandon’s pitching was erratic, and the team struggled to make contact. Every game in the league had a one-hour time limit, and the A’s found themselves down two runs, with a half inning to bat before time expired. After a strikeout and a hit-bypitch, Brandon drew a walk. Another strikeout followed. With the A’s season down to its final out, Daniel, the team’s jokester but its best athlete, stepped to the plate. During the A’s boot camp, he hit the ball farther and ran faster than his teammates. However, once the season began, Daniel struggled. He would try too hard at the plate and became increasingly frustrated. Before the first pitch, Breitweiser
bent down to meet him at eye level. “I never ask my players for anything but to show up and try their best,” Breitweiser told him. “But, Daniel, I’m asking you to hit a home run.” Daniel nodded. He swung hard and missed the first two pitches. The A’s were down to their last strike. The pitch was delivered … And, of course, you can guess what happened next. Daniel cracked the ball over the first baseman’s head, past the right fielder, and into the corner. The two base runners scored, and then Daniel crossed the plate. An inside-the-park home run. Final: A’s 7, Bees 6. Maybe it was just a kids’ game in a league that didn’t officially name a champion, but if you looked around the field that day, you would have seen pure elation— parents jumped up and down; kids ran around the bases and slid into home together; Coffey and Bocaranda, who had found healing in the comforts of the team, joined
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We engage with the world. Whether through hands-on internships in Madrid or Shanghai, in semester-long service-learning initiatives, or alongside professors during faculty-led study abroad trips, Tigers gain international perspectives through purposeful, active engagement. Through partnerships with institutions in Monterrey, Mexico, Zhuhai, China, and countless countries in between, Trinity produces global citizens for tomorrow’s world. See where we’ve been and explore where we’re going at gotu.us/150StudyAbroad.
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the dogpile; and then there was Breitweiser. For 10 weeks, he had taken on 11 sons and an extended family he never knew he needed. He stood back against the dugout railing with a satisfied grin. He then handed the players medals he’d had specially made, inscribed with the team’s name. The players put their hands together and, one last time, screamed, “Play hard and hustle!” The kids ate their snacks and, one by one, headed to the parking lot with their parents. Breitweiser lingered. When the last car had finally pulled away, he soaked in the moment alone. “And just like that,” he says, “it was over.” he next day, the adults went to work and the kids went to school. The triumphs and disappointments of everyday life followed. Luke was more confident in class. Brandon tried out
for the school play, and his dad was becoming more open. Bocaranda signed up to house two Venezuelan minor leaguers playing for the local Class A team, the Ogden Raptors. “I really liked it,” he says. For others, the season left a void. Coffey and Muchmore had no more games to distract them, and Coffey says, “I kind of went into a funk.” The kids felt it, too. One day, Daniel, the home run hero, heard that Breitweiser might be visiting a home nearby. Hoping to catch a glimpse of him, Daniel grabbed his bike and snuck outside, but he never saw his coach. “He’s my family,” Daniel says. “I wanted to see him.” Breitweiser, meanwhile, looked for more ways to connect with others. He signed up to chair a committee at his alma mater, and he agreed to serve on the board of a nonprofit, MECKA, that aims to help kids overcome struggles that can lead to suicide. He and his wife even bought tickets to go to
Europe. At times, he thought about emailing the parents and checking in, but then he’d get cold feet. “What was I going to say?” he says. It wasn’t until he ran into the Bocarandas at a Raptors game that he realized how much he missed the team. The memories and the feelings flooded back. This spring, when the new season rolled around, Breitweiser called Coffey, Muchmore, and Bocaranda, and they signed up to coach together in the 11- and 12-year-old division. Because of league rules, they wouldn’t have the same team, but that was OK. For Breitweiser, the magical season had given him a life he thought he’d never have again. “I’ve tried not to let J.D.’s death define me,” he says. “That team could never replace him, but they taught me it’s OK to smile. It’s OK to be happy.” Flinder Boyd is a freelance writer in Los Angeles. Email him at flinder. email@example.com.
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THE CITY YOU’RE MISSING
Jacksonville In this diverse corner of Florida, you’ll find urban bustle, small-town charm, and outdoor adventure. BY MILES HOWARD
“Duval!” at the top of his lungs. It’s a battle cry. It’s game day, and fans are preparing to cheer on their beloved Jags. (Jacksonville is located in Duval County, so this exclamation is also a point of orientation for visitors.) There’s something disarmingly sweet about the way the guy in the truck greeted me, and the presumption that I, too, must be heading to the game. He’s right. My first stop on a three-day trip to Jacksonville is to see the Jaguars play on their home field. I already knew that football was something people enjoyed here. But as more cars and trucks
PHOTOGRAPHY BY RYAN KETTERMAN
monster steel-gray Toyota Tacoma is catching up to me fast. It’s a broiling Sunday morning, and I’m driving along the interstate just outside of Jacksonville. I had been admiring the tall slash pine trees that flank the highway just before the truck roared up from behind. I quickly move over to let it pass. And that’s when I notice the flags flapping in the breeze. The truck is festooned with miniature teal banners bearing the unmistakable insignia of the Jacksonville Jaguars, the city’s NFL team. And as the truck passes, the windows roll down and a grinning middle-aged man with wraparound shades and festively spiked hair leans out and offers me a brief brotherly fist pump before shouting
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FOLLOW ART TO UNEXPECTED PLACES.
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The home of the Jaguars
Before Hollywood On a bone-dry day in 1901, an inferno consumed Jacksonville. The city, which served as an outpost for shipping hogs and cattle during the Civil War but had since become known as a growing resort haven for the well-heeled, was in the middle of a drought. In less than 24 hours, the fire incinerated hundreds of wooden houses, destroying more than 140 city blocks and leaving thousands homeless. It was the end of the world. So the people of Jacksonville built themselves a new one. Architects from New York and Chicago came to help design the new city. Suburbs grew. Modern buildings with electric elevators sprang up downtown. During the city’s rapid reincarnation, a new industry took root—moviemaking. Before Hollywood was Hollywood, directors needed a warm climate to shoot pictures. That’s
how Jacksonville became “The Winter Film Capital of the World.” It was worldbuilding at its finest, and when the film industry eventually headed west to Southern California, the city of Jacksonville reinvented itself once again. Offering affordable real estate, a unique coastal environment, and a friendly small-town vibe, Jacksonville courted new residents and businesses whose arrival in the city would catalyze the birth of the worlds that make up today’s Jacksonville. So I kick off my journey with a foray into the most wellknown of these: the world of football.
Go Jags Professional football is a young religion in Jacksonville. Since the city won its NFL franchise in 1993, the Jaguars have transformed Jacksonville into a house of raucous worship on Sundays. As I drive across the bridge into downtown, I see TIAA Bank Field, a gargantuan white mountain on the riverbank, dwarfing the surrounding buildings. Helicopters orbit the stadium. I drop my car at the Hyatt Regency Jacksonville Riverfront,
PHOTOGRAPHY BY RICK WILSON
adorned with Jaguars flags pass me, horns honking ecstatically, I realize what an understatement that is. I feel like I’m in Star Wars, joining a fleet of Rebel X-wing fighters as they prepare to blast into light speed and head for the Death Star. Except that instead of whizzing by stars and planets, we’re cruising through palm trees, along the curves of the St. Johns River, and finally, over a bridge toward the high-rises of downtown Jacksonville. I’m about to learn that Jacksonville isn’t just a city. It’s a galaxy of its own, and it didn't happen by accident.
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slather on some sunscreen, and wander through downtown toward the stadium, which is an easy 15-minute walk from the core of the city. Before long, I’ve entered a steady procession of Jaguars fans. We’re passing by parking lots filled with multigenerational tailgaters laughing and crushing brews. (Tailgating is its own sport here. During the annual Florida–Georgia showdown, tailgaters step up their game and throw a huge outdoor soiree known as “The World’s Largest Outdoor Cocktail Party.”) Fans are decked out in jaguar-print tops, jerseys, and those polo shirts that the NFL hawks, and everyone is really friendly to each other. This is a revelation to me. I’m from Boston, where sports fans are known to throw entire pizzas at each other. (Seriously.) But in Jacksonville—or “Jax,” as it’s called by locals—you can arrive in town as a stranger to Jaguars culture and be adopted by the fans. That’s what happens to me. At a crosswalk, an elderly fellow introduces himself as Ken and gives me a recap of the Jaguars’ history. As Ken goes on, eyebrows bouncing, an SUV actually slows down to let us cross. Across the street, two young men are holding open the doors of a bustling craft brewery called Intuition Ale Works, practically ordering us to come inside. I do, of course, savoring the air conditioning and an ice-cold red IPA. But I can’t stay long. I have a game to catch. The stadium is across the street from Intuition. As I enter the belly of the beast with thousands of Jaguars fans, I’m surprised by how welcome I feel here, even as my Intuition Ale Works
The Southbank Riverwalk
fair skin crackles in the Florida sun while I track down my seat. It’s hot, and by the time the first quarter is over, I’m ready for another beer, so I start to head downstairs to the shaded lounge deck. But en route, I catch sight of something. Up on the rim of the stadium, there are glass-walled swimming pools in which fans are cooling off and watching the game. The pools were installed along with cabana lounges and even a dog park, making TIAA Bank Field the only NFL venue where you can bring your swimsuit and your schnauzer. All of which reminds you that in Jacksonville, football is more than a Sunday pastime.
After the game, I’m feeling energized and ready for more. The day is young, so I take a water taxi ride across the St. Johns River, which cuts right through the center of Jacksonville. When I disembark at the Southbank Riverwalk—a waterside pathway decorated by ethereal blue lighting and sculptures—I notice that this enchanting urban trail is surprisingly serene. The only folks I see are a jogger and a young couple on an observation bench. Geographically speaking, Jacksonville is the biggest city in the continental U.S., with borders that encompass more than 840 square miles of neighborhoods and wildlife areas. On a map, it makes New York look modest. Yet the growing population, with a median age of 36, is still only about 892,000 strong. This means that you can snag dinner reservations with ease, enjoy a romantic walk serenaded by the
PHOTOGRAPHY BY PATRICE ROSS (BEER) AND RYAN KETTERMAN (RIVERWALK)
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Jacksonville Ranked Top 10 Best Big City to Live in Right Now - Money and 4th Best City for Job Seekers - Forbes Creativity. Originality. Productivity. These are just a few qualities that inspire our residents and talented workforce due to the breadth and diversity of our waterscape. With 1,100 miles of shoreline across our river, Intracoastal, preserves and the Atlantic Ocean, many types of diverse, welcoming and innovative people have found themselves in the Jacksonville region.
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From a kayak, you can see Jax at its best.
↑ On the Water / Rent a kayak from Adven-
ture Kayak Florida and explore Jacksonville from one of its many waterways. The city is also covered in waterfront fishing spots. Try casting a line from the historic Huguenot Memorial Park.
TPC Sawgrass / Northern Florida is home to some of the best golf in the world. If you’re willing to spend some serious money on a tee time, go for the iconic Players Championship course at TPC Sawgrass. (For a more approachable option, try the Bent Creek Golf Course.) Jacksonville-Baldwin Rail Trail / Bike or jog on this paved 14-plus-mile trail, surrounded by woodlands and wildlife.
smokiness complements its tartier champagne notes in an unexpected way. I order one more without hesitation and, just like that, slip into another one of Jacksonville’s worlds, the world of creative craftsmanship.
Art walk No place offers a better glimpse of Jacksonville’s appreciation for creativity than Riverside. Once a sprawl of plantation land, this historic neighborhood is now replete with million-dollar waterfront houses and swanky apartment blocks. Fueled by a cafe au lait from Bold Bean Coffee Roasters, I roam the streets and admire the columned facades. Riverside is also home to the Cummer Museum of Art and Gardens, which contains more than 5,000 objects spanning from 2100 B.C. through the 21st century. Plunked on the riverbank, the grounds include more than 2 acres of gardens and arborways, pairing native trees and flowers with fountains and marble statues. I share these spaces with families with toddlers and a brawny dude in a WWE shirt. All of them study the art in contemplative silence. In the museum’s Italian Garden, I wander around a reflecting pool with teenagers who are Snapchatting the scenery. Art seems to be a shared language in Jacksonville. I head over to the Five Points district and duck into the colorful 5 Points Vintage to hunt for souvenirs. The owner, Cindy Barfield, greets me at the counter and explains how the store’s inventory has transitioned from antiques to kitschier retro swag from more recent decades. “It’s millennials,” Barfield explains with a smile. “Our younger residents shape the inventory. Pyrex is very in right now, and turn-of-the-century mixing bowls are out of vogue. The kids also seem to like the industrial steampunk look.” As I contemplate buying a pair of leather chaps, my messenger bag nudges a shelf and a small china poodle shatters on the ground. I wince and head straight to the register. But when I try to pay for the damage, Barfield refuses my money. “This little guy will go right on the wall,” she says, taking the pieces and nodding her head toward the entrance. I step outside and see that the entire front of the store is a mosaic of broken antique pieces. There are shards of Christmas ornaments and action figures. The work of art has been years in the making, and Barfield says it’ll only get bigger. Down the street, I find another site of constant creativity: Black Sheep, an award-winning restaurant specializing in globally influenced (and locally sourced) comfort food. Inside, the owner, a gentle giant named Jonathan Insetta, is conferring with the kitchen crew over menu changes. Insetta is something of a culinary wizard in town. He also founded the buzzy French bistro Restaurant Orsay and the newer Southern chow emporium Bellwether. In person, Insetta is gregarious, self-deprecating, and kind enough to sit down for coffee and share his story. “When I was growing up here in the ’80s, we had
PHOTOGRAPHY BY PATRICE ROSS
sound of birds and rippling water, or—if you’re an entrepreneur—find affordable but expansive spaces for pursuing your ventures. With its low cost of living and business-friendly climate, Jacksonville has long proven an appealing place for big-name employers, from Baptist Health to Amazon, which operates several fulfillment centers in the area. In Jacksonville, smaller companies also have room to grow and thrive, especially as young people continue to move to the city and start their own businesses: A 2018 study by the personal finance website SmartAsset found that Jacksonville was the No. 5 destination in the country for millennials on the move. One distinctly Jacksonville enterprise is Aardwolf Brewing Company, which I come upon after leaving the Riverwalk and trekking through the industrial north end of the San Marco neighborhood. Still coming down from the adrenaline of the Jaguars game, I order a taster and am struck by the San Marco Sour. The beer’s
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THERE’S NOTHING SEMI ABOUT US. Headquartered in Jacksonville, FL, CSX provides fast, reliable and affordable freight delivery. As part of our premium service offering, we measure our performance in hours, not days – against trip plans created for every railcar – to ensure we add value to your supply chain and grow your bottom line. So take a load off the highways, and bring it on CSX.
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The Jacksonville Zoo and Gardens invites you to explore our newest habitat, The African Forest— home to gorillas, bonobos, monkeys, and lemurs. Set among lush botanical gardens, this wellness– inspired design integrates choices and variation for animals and guests alike.
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Black Sheep Restaurant
illegal chickens in our backyard, and my mom grew lots of vegetables,” Insetta tells me. “Back then, ‘farm-to-table’ wasn’t even a thing, and none of my friends were doing anything like this. I didn’t embrace it at the time—it just meant more chores for me to do—but it really influenced my food philosophy.” Black Sheep’s chef and Insetta’s former high school classmate, Waylon Rivers, joins us. “Sports was our gateway into the culinary world,” Rivers says. “I played baseball and football, Jon played basketball, and in the kitchen, you’ve got a similar team mentality where you’re working toward a common goal that’s bigger than you.” Insetta has been nodding vigorously. “That basically describes this moment in the Jacksonville food scene,” he adds. “People are now starting to recognize this city as a food town. And for us, that’s huge.” It’s Black Sheep’s off day, so I decide to have lunch at Bellwether, which is back downtown. The cilantro and scallion-garnished chile pepper boiled peanuts are amazing, savory, and infernally spicy, but juicy enough to dissolve in your mouth. The main course remixes shrimp and grits by swapping out the grits for johnnycakes, dressed in a garlic cream and topped with bread-and-butter jalapenos, house bacon, hot sauce, and roasted corn. Another excellent place to witness more of Jacksonville’s creative side is the public library, which I visit after lunch. The stairways are decorated with enormous murals depicting a thriving community of readers. I take the free
Jax monorail on a scenic trip back over the river to San Marco to visit another untraditional art venue: Baptist MD Anderson Cancer Center. The new 330,000-squarefoot treatment center contains more than 700 works of art. “One of the things we strive for here is curating a patient environment that facilitates healing,” oncology administrator LeeAnn Mengel tells me as I admire some stained-glass butterflies near an elevator. “There’s been so much research done on the effect of placing artwork in treatment centers. It can add color and soften the light in a room.” By now, I can’t help but ponder what feeds this local proclivity for the arts. Plenty of cities lack the color, craftsmanship, and quirks of Jacksonville. What makes this place so expressive? I contemplate this while ambling over to Treaty Oak Park, which contains one the oldest live oak trees in Jacksonville. It reminds me of an octopus, with thick branches so long and tentacle-esque that they touch the ground. Walking beneath the mammoth tree, watching my step as some tiny orange lizards scurry across the sidewalk, I wonder what it is that fuels Jacksonville’s creativity, without realizing that the likely answer is staring me in the face. That evening I’m sitting by the edge of the rooftop lounge at River & Post, a chic seafood restaurant back in Riverside, and I’m finishing my glass of Graffigna malbec when several birds soar overhead. They’re
PHOTOGRAPHY BY PATRICE ROSS (BLACK SHEEP) AND RYAN KETTERMAN (MURAL)
Murals adorn the Jacksonville Public Library.
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flying east along the St. Johns, beyond downtown, toward the sunset. And I know what awaits out there. It’s the wildest and most ancient of Jacksonville’s unique worlds—the great outdoors.
Ready for the country
Well, that was easy The sun is rising as I drive through the thick, chirping woods of Kathryn Abbey Hanna Park at the north end of Atlantic Beach. I get out of my car, move through the trees, and emerge at a long stretch of beach where Kristen Huth, a surfing instructor with Jacksonville Surf and Paddle, is waiting for me with two colorful boards. She hands me one, and the water is warm as we walk into the ocean. I’m really doing this. “You should have seen how choppy it was last week,” Huth tells me before an oncoming wave cuts the memory short. We both take a deep breath and are submerged as the wave passes over us. After popping back up, we continue into chest-deep water, where Huth helps me point my board toward the beach. I try to mount the thing and slide right back into the sea, a process I repeat at least 15 times before managing to plant both knees on the board and stay balanced. “OK, here we go,” Huth says as another wave surges behind us.
THERE GO THE NEIGHBORHOODS
↑ Downtown / Visit the beautiful Florida Theatre, take in some culture at the Museum of Contemporary Art Jacksonville, or try one of more than 90 restaurants in the city's core.
Northside / Offering easy access to Jacksonville’s ample great outdoors, the Northside is also home to the Jacksonville Zoo and Gardens and the Timucuan Ecological and Historic Preserve, which covers thousands of acres of nature along with historic sites of interest.
Springfield / This historic neighborhood features some of Jacksonville’s most remarkable architecture and is enjoying an influx of new business, including the Strings Sports Brewery.
“Try to keep centered.” I barely hear her as the wave picks up my board and hurls it toward the beach. I get up on both feet and enjoy a millisecond of surfing before flying straight into the drink. The wave crashes, and I resurface. Time seems to stop as I tread water. What am I doing? How did I get here? What’s happening to me? In the past 72 hours, I’ve transformed into a Jaguars fan, a sour beer drinker, and a really bad surfer. I’ve become a bit player in an ongoing, decades-old story about a city that built worlds within a world—because that’s what Jax does. You enter this city a tourist and leave a different person. Joining the characters here and becoming part of their shared narrative is easy. You should try it sometime. Miles Howard is a freelance writer living in Boston. Email him at mileswhoward@ gmail.com.
PHOTOGRAPHY BY PATRICE ROSS
Jacksonville has the largest urban park network in America. We’re talking 80,000 acres of vivid green forests, mangroves, riverways, and, most famously, beaches. You don’t have to go far to step into any of these environments. I’ve barely driven 20 minutes from downtown when I stumble upon Castaway Island Preserve, where I stroll along a boardwalk past an estuary that is literally buzzing with life. I push on to Big Talbot Island State Park. A hike through the verdant forests delivers me to a secluded beach covered with twisted trees. Birds sing overhead. Talk to locals and you’ll hear tales of kayak fishing off the coast, cycling along the beaches, paddleboarding on the rivers, and more. But the outdoor activity on my mind today is surfing. The waves are intense, creating “tubes” that crash and spray water everywhere. As I drive south along the coastline, passing bungalows, I can spot daredevils surfing the break on their boards without a care in the world. It looks scary, but also kind of fun. I end up in nearby Atlantic Beach. After checking into the Hotel Palms, a former motel refashioned as a gorgeous boutique inn, I borrow a complimentary beach cruiser to pedal down to the water. As the sky darkens and the lights of Atlantic Beach come on, the world transitions from golden to deep blue. I venture into town and score a last-minute table at Restaurant Doro, where I enjoy crispy short ribs in an intimate space. When I step outside after dark, I spot surfers lugging their boards to the beach. I watch them disappear into the moonlight, listening to the gentle roar of the waves.
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DISCOVER CALIFORNIA SPECIAL ADVERTISING SECTION
Every year, millions of visitors flock to the Golden State to bask on its sun-drenched beaches and get a glimpse of Hollywood. But California’s diversity is what truly makes it a sought-after destination for festive food, relaxation, and education. By Dana Robinson
san jose embodies the
Silicon Valley lifestyle: Work hard and play even harder. For many, this means treating yourself to life’s luxuries and exciting experiences while squeezing in some self-care. Stay at Hotel Valencia Santana Row, a boutique hotel located on bustling Santana Row, also referred to as the
Rodeo Drive of Silicon Valley. While in your Spanish-influenced room, you’ll be whisked away to another place and time. Make the most of the California sunshine at the rooftop bar. Being on Santana Row also puts you in prime position for a shopping spree. High-end brands like Gucci, Kate Spade, Tommy Bahama, and Ted Baker London all call Santana Row home, making it easy to
elevate your style with a wardrobe upgrade. In the mood to relax? Treat yourself to a massage or facial while you’re in San Jose. Next door to Hotel Valencia Santana Row, a Burke Williams Spa offers a tranquil retreat with a wide array of treatments. If you’re more into clay pottery than clay masks, get your hands dirty by creating a one-of-a-kind souvenir at Higher Fire Clayspace and
The views from Mount Hamilton GrandView Restaurant are hard to beat. PHOTOGRAPHY COURTESY OF VISIT SAN JOSE
enjoy silicon valley,s playground
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A NEW WAY TO SAN JOSE
Located in Northern California and an hour from San Francisco, San Jose is the heart of Silicon Valley and your gateway to the greater Bay Area. Tap into San Jose’s dynamic creative spirit with diverse arts and culture, a thriving maker scene, acclaimed dining and world-class shopping.
Enter for your chance to win a trip to San Jose at SouthwestMag.com/Sweepstakes.
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change (through October 6). End your day with an epic meal. At the Mount Hamilton GrandView Restaurant, take in the views of Silicon Valley while enjoying handcrafted cocktails, an extensive California wine collection, and an unforgettable meal prepared with seasonal ingredients sourced from the eatery’s nearby farm.
feast on authentic flavors
charming sidewalk cafes, popular food trucks—California is known for its variety of fantastic culinary experiences. Chefs here often take inspiration from their neighbors to
the south in Mexico, and SOL Mexican Cocina puts its own spin on the coastal cuisine from the Mexican state of Baja California by emphasizing fresh flavors and colorful presentation. The restaurant’s flagship location, overlooking the waterfront in Newport Beach, turns 10 years old this year and welcomes guests to raise a glass in celebration. Choose from a curated selection of premium tequilas and mezcals or a rainbow assortment of specialty margaritas that are made with fresh-squeezed juices—think blackberry ginger, watermelon, and mango con chile. Spice lovers can indulge in more than two dozen salsas, made from scratch daily. From
Do your taste buds a favor and order the grilled agave-chile shrimp tacos at SOL Mexican Cocina.
PHOTOGRAPHY COURTESY OF SOL MEXICAN COCINA
Gallery. Choose from a variety of ceramic pieces to sculpt, and don’t forget to stamp the San Jose trademark into your piece before you leave. While your imagination is engaged, get inspired by other artists at the San Jose Museum of Art. This season, visitors can look forward to two exhibitions that feature works by prominent female artists. On view now, Catherine Wagner’s Paradox Observed photography exhibition highlights the parallels of art and science (through August 18). Rina Banerjee’s Make Me a Summary of the World opens May 16 and features her iconic mixedmedium, large-scale pieces, which explore identity, globalization, feminism, and climate
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SUMMER IS CALLING MARGARITAS AT SUNSET, FRESH SEAFOOD, BAJA TACOS TAKE A TRIP TO SOL TONIGHT.
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the lineup of specialty tacos, standouts include “Canarditas” Duck, a deep-fried duck leg with tequila-laced blackberry salsa cradled in a warm tortilla, and Taco Vampiro, a combination of serrano peppers, carne asada, and chipotle sauce. For a lighter but equally fiery option, try the Hot & Raw Tropical Ceviche, featuring habanero peppers, citrus fruits, and sweet potato and red beet chips. For dessert, there’s the churro “donut” or the inventive passion fruit crème brûlée with chocolatepistachio cookies. If you can’t make it to Newport Beach just yet, SOL Mexican Cocina also has a location in Playa Vista as well as a sister concept, solita Tacos & Margaritas, in Huntington Beach and Valencia. All locations offer lunch, dinner, weekend brunch, Taco & Tequila Tuesday, and happy hour specials (schedules vary by location).
receive a world-class education
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and sustainable energy. Set on 106 lush acres, the university is literally grounded in the Catholic tradition. Campus is centered around Mission Santa Clara de Asis, the eighth mission in a chain of 21 Franciscan missions established in part by Father Junipero Serra in the 1700s. Nearly every aspect of campus life incorporates Jesuit values, from community outreach and
cultural immersion programs to interfaith dinner discussions and ethics workshops for local teachers. The university also supports a number of cultures and communities. These include Movimiento Estudiantil Chicano Aztlan-El Frente (supporting the Chicano/Latino community), Igwebuike (supporting the black and PanAfrican community), and the
A sculpture of St. Ignatius of Loyola adorns the lawn in front of Mission Santa Clara de Asis. PHOTOGRAPHY BY CHAD RILEY
was founded in 1851 in Northern California, a region now known for innovation and Silicon Valley. The university shares that same entreprenurial spirit, offering a curriculum that blends hightech innovation with social consciousness. Undergraduate programs focus on business, engineering, and the arts and sciences, and offer more than 50 possible majors. Students can also further their education with graduate programs in six disciplines, including theology
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Chinese Student Association. The school has also racked up quite a few accolades. Ranked the No. 1 regional university in the West by U.S. News & World Report, SCU has among the best four-year graduation rates in the nation at 88 percent. And students who are ready to polish up their resumes and enter the workforce can feel confident knowing that PayScale ranked SCU in the top 15 universities for the earning potential of its graduates. The university even produced seven Fulbright Scholars in 2018.
live the island life
on a clear day, you can see
Catalina Island from some of the highest points in Los Angeles. The view makes it easy to imagine simply floating
across the scant 22 miles of Pacific Ocean to reach Avalon, the island’s main resort town and a perfect place to unwind. Floating may be out of the question (although you can take a helicopter!), but it’s easy to hop aboard a boat for a quick ride from the coastal ports of Long Beach, San
Catalina Island is California's only island resort escape.
Pedro, Newport Beach, or Dana Point. Although visitors can get a taste of the island’s diverse activities on a day trip, Catalina is best explored on a multiday getaway. Revel in the coastal scenery, stay at a boutique hotel, and immerse yourself in the island culture.
PHOTOGRAPHY COURTESY OF CATALINA ISLAND CHAMBER OF COMMERCE & VISITORS BUREAU
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YET WORLDS AWAY Just an hour from southern California’s coast is an island treasure with miles of pristine beauty and a charming seaside village with friendly locals — Catalina Island. Here you’ll ﬁnd lodging options including hotel and rental cottages plus plenty of activities for everyone from the outdoor adventurer to the barefoot beachgoer. Escape to the extraordinary, visit CatalinaChamber.com.
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Catalina Island is also a haven for adventure-seekers. Hikers trek the Trans-Catalina Trail, which traverses more than 30 miles of protected wilderness and is considered one of the most beautiful and challenging hikes in Southern California. Offshore, visitors can scuba dive, snorkel, or kayak to explore the kelp forests, marine life, and dramatic seascapes found in the Pacific Ocean.
Life is Sweet. Enjoy the Ride. SAN DIEGO’S ICONIC BEACHFRONT AMUSEMENT PARK
Since 1925 20+ Rides and Attractions, Gift Shops, Boardwalk Dining
SOAK UP FUN AT A BEACHFRONT PARK
SINCE THROWING OPEN its
gates in 1925, Belmont Park has been a top destination for nostalgic fun at San Diego’s Mission Beach. The historic beachfront amusement park, which sits 6 miles from San Diego International Airport, features more than 20 rides and attractions, including the Liberty Carousel that depicts events in San Diego’s history. The park is also home to the Giant Dipper, a National Historic Landmark and one of the few remaining wooden roller coasters on the West Coast. But Belmont isn’t just for thrill-seekers. Boardwalk The Giant Dipper roller coaster
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shopping and dining are big draws, too. There’s a grab-andgo taco shop, a beachfront tiki bar, and a rooftop sushi restaurant with views of the ocean. Looking for a spot to post up and watch the big game? Make your way to Draft, a laid-back sports bar with a 31-foot TV screen and nearly 100 brews.
AWAITING DISCOVERY on San Diego’s Point Loma Peninsula, Cabrillo National Monument is named after Juan Rodriguez Cabrillo, the first European explorer to set foot on the West Coast. Today, the 144-acre park continues to be a place for exploration, serving as a home for cultural, historical, and natural resources. Travel through three eras, starting your journey at the
visitor center to learn about Cabrillo’s voyage in 1542. Then, tour the Old Point Loma Lighthouse, which was first lit in 1855, and continue your cliffside stroll among coastal defense systems from World War II. After soaking in the history, get your feet wet (literally) at the tidepools in the rocky intertidal zone. You can use the iNaturalist app to share your park discoveries
with other nature enthusiasts. Scientists, park rangers, and their partners with the Cabrillo National Monument Foundation preserve the park by conducting research studies and inspiring thousands of local students during field trips. If people are not able to make it to the park, CNM officials bring the park to the people via community outreach events like festivals and school visits.
Cabrillo National Monument overlooks San Diego Bay.
PHOTOGRAPHY BY WILLIAM GRISWOLD
EXPLORE THE OUTDOORS
EXPLORE SAN DIEGO’S ONLY
NATIONAL PARK Photo Courtesy of: McKenna Pace
Photo Courtesy of: Bill Griswold
Photo Courtesy of: Bill Griswold
CABRILLO NATIONAL MONUMENT Plan your visit today:
OPEN DAILY 9AM to 5PM
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SPIRIT OF NEW MEXICO SPECIAL ADVERTISING SECTION
SPIRIT OF NEW MEXICO
With unmatched natural wonders, a vibrant multicultural heritage, and those famous chile peppers, New Mexico is like no other place on earth. By Kate Chynoweth
filled with natural
beauty and rich in culture, New Mexico is called the Land of Enchantment for good reason. Go sightseeing at historic pueblos and spectacular state parks. Seek outdoor adventure against the backdrop of the soaring Sangre de Cristo Mountains. Visit Santa Fe and Taos for relaxation and creative inspiration. There are endless ways to explore what
makes New Mexico unique and one of the most beautiful parts of the Southwest. In the summer, be sure to check out the state’s many one-of-a-kind festivals. Albuquerque’s Festival Flamenco, the longest-running flamenco festival held outside Spain, draws world-class performers to the city every June. The Gallup Inter-Tribal Indian Ceremonial in Red Rock Park kicks off in August. The annual event brings together Native
Americans from across the U.S. for art exhibits, a rodeo, tribal dances, parades, and much more. And on the Friday before Labor Day, it’s time for the 95th annual Burning of Zozobra festival in Santa Fe. After daytime food and fun, torchbearers arrive at dusk to light up Zozobra, a 50-foot-tall effigy also known as Old Man Gloom. The puppet represents the woes and worries of the people of Santa Fe, who triumph over
The Gallup Inter-Tribal Indian Ceremonial is a celebration of Native American cultures.
PHOTOGRAPHY BY DARYL CUSTER
the state’s magic season
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Chile capital of the world.
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their troubles with the celebratory burning every year. Make sure to enjoy the state’s vibrant culinary scene. No trip is complete without New Mexico chile. Many of the best-loved regional favorites showcase chile peppers, from fiery red chile pozole studded with hominy to hatch green chile calabacitas. At least one order of chiles rellenos is a must. Stuffed with cheese, dipped in batter, and fried to crispy perfection, they are a local specialty. In the northern part of the state, blue corn is a beloved staple. Try a breakfast of blue corn pancakes or cheese enchiladas made with blue corn tortillas. After every memorable meal, you’ll have to agree: The food in this great state is just as distinctive as the landscape.
ENCHANTED STATE OF MIND THE UNIVERSITY OF New
Mexico is known for its unparalleled educational opportunities, trailblazing breakthroughs in arts and technology, and comprehensive medical care. UNM is a nationally recognized public research institution, designated as R1—a doctoral university with the highest research activity—by the Carnegie Classification. It is one of only 131 such institutions in the country and the only one in the state. This allows the university to share knowledge and develop new research projects. UNM researchers collaborate with some of the world’s most technologically advanced laboratory partners. And
UNM’s Top Secret Facility clearance by the U.S. Department of Defense gives students unrivaled opportunities. The Innovation Academy, UNM’s entrepreneurial program, offers a curriculum for students interested in innovation, creativity, and entrepreneurship. While completing the degree, students create new companies with help from InnovateABQ, a public–private partnership that has built a
7-acre Innovation District in the heart of Albuquerque. Here, students and entrepreneurs collaborate on projects, pioneering new startups and creating jobs. At the UNM Health Sciences Center, scientists produce life-changing results. Groundbreaking biomedical research has contributed to major breakthroughs in the treatment of Alzheimer’s, brain trauma, cancer, diabe-
UNM professors and strategic partners do world-changing research in Category III research centers.
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SPIRIT OF NEW MEXICO SPECIAL ADVERTISING SECTION
tes, and other diseases. UNM Hospital serves as the state’s only Level I trauma center, and the UNM is also proud to be the home of the state’s only comprehensive cancer center, as designated by the National Cancer Institute. Research, innovation, and collaboration are part of UNM’s institutional DNA, says Garnett S. Stokes, the university’s president. “Learning and discovery are central to our mission and interconnected to driving economic and social prosperity,” she says. “There is no end to how we can imagine ourselves, individually or as a university, if we act with intention to realize a positive and far-reaching impact.” With a collaborative environment unlike any other, the University of New Mexico is an
educational destination where some of the top minds in the arts and sciences unearth the unexpected, and new knowledge is born.
a truly authentic travel
experience is one that sticks with you. Santa Fe County delivers exactly that to the many visitors drawn to its mesas, mountains, and adobe buildings. The region in scenic northern New Mexico is known for its outdoor adventure, luxurious spas, extraordinary shopping and dining, and fascinating history. Experience the past with a visit to El Rancho de las Golondrinas, the Southwest’s premier living history museum, which uses interpreters
dressed in period-appropriate clothing and hands-on demonstrations to explore the culture and daily life of 18th- and 19th- century New Mexico. Or make the 23-mile drive north to the Pueblo de San Ildefonso, found at the base of the beautiful Black Mesa on the banks of the Rio Grande. One of the most visited pueblos in the state, it is home to a flourishing community of Native American jewelry makers, weavers, seamstresses, potters, and other artisans. In a place that naturally invites wonder and contemplation, it’s not hard to find relaxation and rejuvenation— and Santa Fe’s spas make the task even easier. At the Four Seasons Resort Rancho Encantado Santa Fe, spa treatments evince a deep reverence for
Kick back at The Spa at Four Seasons Resort Rancho Encantado Santa Fe.
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Dale Ball Trails
Quiet is a feeling.
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SPIRIT OF NEW MEXICO SPECIAL ADVERTISING SECTION
the natural world, relying on fragrant sage, adobe clay, and juniper to awaken the senses. You can also unwind at the city’s standout restaurants, or the many shops and galleries that showcase traditional art forms, including jewelry, weavings, stone sculptures, and hand-carved drums. Once you’ve recharged, there’s still
much more to explore. The summer months are an ideal time to sightsee in the stunning high desert. Northern New Mexico boasts 600 miles of hikeable trails, covering terrain in the beautiful Pecos Wilderness and the Valles Caldera National Preserve. Mountain bikes are another popular way
to enjoy these outdoor destinations, with technical routes and scenic cross-country loops making adventure possible for all experience levels.
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the santa fe plaza is a National Historic Landmark packed with talented artists, attracting visitors year-round. It makes sense then that Santa Fe’s premier jewelry store, Santa Fe Goldworks, has its long-established home here. The local jewelry business was founded in 1972 by David Griego. As a young child, he loved to use his imagination to create things by hand. After serving in the military, he pursued his passion to design and create jewelry, eventually becoming a master goldsmith. From idea to finished product, all of his designs are completed under his personal guidance. Santa Fe Goldworks’ jewelry is handcrafted in his studio by local master artisans using both traditional and modern techniques. Griego creates his designs by hand because he believes this process brings life to each piece and communicates the inspiration he finds in New Mexico’s enchanting scenery and vibrant culture.
PHOTOGRAPHY COURTESY OF SANTA FE GOLDWORKS
heart of gold
60 E. San Francisco Street Santa Fe, New Mexico 87501 505.983.4562 SantaFeGoldworks.com
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May 2019 Southwest 95
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FRANCHISES SPECIAL ADVERTISING SECTION
WHAT IT TAKES TO BUY A FRANCHISE
Make sure your investment will pay off financially and personally. Ask these key questions to find out which business opportunity is the right fit for you. By Jim Gold
get ahead of the pack when bill and kevin
Blackmore began searching for the right dog daycare business, the father-son team had a lot of questions. Dogtopia had the answers. The Blackmores visited many franchise and independent dog daycare centers. The owners of Dogtopia franchises shared advice on how to keep dog owners happy and build a business. The Blackmores liked what they heard. The Blackmores asked Dogtopia franchisees how to attract and maintain a customer base and build a team. They asked questions about hiring, training, and keeping canine coaches motivated—in short, they wanted to know what their organization should look like. Some owners operated multiple locations and hired general managers for each; others had single locations they managed themselves. The Blackmores decided to adopt the latter model. They asked the Phoenixbased Dogtopia franchise team about support, training, growth plans, and more. “Economic analysis was very important to us,” says Bill. After getting the answers they were looking for, the Blackmores decided to become business owners. In 2017,
they opened their franchise in Pewaukee, Wisconsin. The space has three dog playrooms, a special air filtering system, compressed rubberized flooring that aids long-term joint health, canine grass, and other amenities that make the franchise stand out. Bill helped launch and oversee the business. Kevin is the full-time general manager, which allows him to combine a passion for dogs with his business acumen. Their franchise continues to grow and attract new customers. “We’re pleased with our progress,” Bill says. “We’ve exceeded expectations on every front.”
Live webcams allow pet parents to watch their dogs online or through the recently upgraded Dogtopia mobile app. Prospective clients can tour Dogtopia any time it’s open, no appointment necessary. “When we give tours, we emphasize transparency,” Kevin says. Dedicated employees also help ensure customer satisfaction and build trust with clients. When the Blackmores started, Dogtopia had around 40 centers. The company, now the fastest-growing franchise in the booming pet industry, is on track to have about 400 open by 2023.
Transparency is key to running a successful Dogtopia franchise.
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get on track with the franchise insiders asking the right ques-
tions can help determine if a franchise opportunity is right for you. But how will you know what to ask? “We help our clients with the questions they need to ask the franchisor and franchisees of the system,” says Jack Johnson, who co-founded The Franchise Insiders with his wife, Jill. Their no-fee consulting
firm connects clients to their best-suited franchise opportunities. The Franchise Insiders’ business builder assessment is a proven matchmaking tool for potential franchise owners. At any given time, The Franchise Insiders is working with about 30 clients looking to invest in a franchise, Johnson says. The Johnsons ask current franchisees: If you had to do it again, would you buy this franchise? “We typically only connect our clients to franchisors where franchisees are happy and say they would do it again,” Johnson says. “That’s just part
Jack and Jill Johnson can help you ask the right questions.
of how we help give our clients the insider’s advantage.” When questioning a franchisor, Johnson says, seek information on the company’s strengths and goals. Clients should know where a franchise system plans to be in five years, and what steps the company is taking to reach that goal. You’ll want to know about startup money, including expenses and fees, Johnson says. Is additional capital required after launch? You will also want to research the competition and find out how the franchisor protects your territory. “Ask, ‘What does your training program look like?’ and ‘What ongoing training do you offer?’” Johnson says. Find out if franchises awarded in your state remain unopened and, if so, why. Also ask if franchised units failed and why. He also suggests getting information from operating franchisees. Find out the basics, including how long they’ve been in business, whether they work full-time, and what their main duties are as owners. Current franchisees can also tell you about their experiences with franchisors and offer insight into whether the company provides ongoing training, marketing, promotions, and advertising. “Ask, ‘If you need assistance, do you get it easily?’” Johnson says. Franchisees can also give you earnings and growth details. “We have helped hundreds of people become franchise owners,” Johnson says.
PHOTOGRAPHY COURTESY OF REALITY AND RETROSPECT
FRANCHISES SPECIAL ADVERTISING SECTION
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Recession Proof - Million Dollar Franchise Opportunity Experts
THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.
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create a community with senior helpers town square
find out what makes a franchise innovative and unique. Look for something that stands out and can make a real difference.
Senior Helpers Town Square offers cutting-edge reminiscence therapy.
Take Senior Helpers Town Square, which offers reminiscence therapy in adult daycare centers built to look and feel like quaint small towns of the 1950s, complete with replicas of diners, movie theaters, hair salons, and more. “It’s a new, fresh concept that provides a one-of-a-kind experience for seniors,” says Peter Ross, co-founder and CEO of Senior Helpers. Town Square Franchising is part of the Senior Helpers family of companies owned by Altaris Capital Partners, a health care private equity firm that Ross says has more than $2.7 billion under management. “There isn’t anything like it in
the market. It’s going to be an industry changer,” he says. When investing in a franchise, find out if the company’s values match yours. Learn how it will support you and how it can help you find a suitable location for your business. Ask about the company’s financial fitness as well, Ross says. Town Square training covers all aspects of operating the center, including instructions on filling the roles of a center director, marketing director, and activity director. You’ll also learn how to work with your local Senior Helpers office. The company doesn’t leave you on your own. “You will want to feel comfortable with the level of support that will be available to you after you open your doors,” Ross says.
PHOTOGRAPHY BY ISTOCK/SHAPECHARGE
FRANCHISES SPECIAL ADVERTISING SECTION
make sure you ask about a
company’s culture when you look into franchise opportunities, says Rob Cantrell, Senior Helpers’ vice president of franchise development. Senior Helpers’ 300-plus franchises specialize in care for dementia, Alzheimer’s, and Parkinson’s patients who live at home. Franchises also provide care and support for seniors facing age-related illnesses, limited mobility, and other challenges. Senior Helpers is more than a business. “Senior Helpers culture is mirrored around the company’s core values, which were established by its founders,” Cantrell says.
Senior Helpers co-founder and CEO Peter Ross adopted a set of values built on trust and providing the best experience for clients. Those values are: “Integrity Without Compromise, Improve Quality of Life, Open and Effective Communication, Positive Attitude, Continuous Advancement, and Celebrate Life.” “In establishing these values, Ross built a team that works extremely well together and is passionate about the work we do,” Cantrell says. Members of the Senior Helpers brand are treated like family, Cantrell says. And that family is growing more and more at a rapid rate.
Senior Helpers is committed to celebrating life and improving quality of life.
About 10,000 baby boomers turn 65 every day. More seniors are living longer and want to keep living at home. The need to provide help will continue to expand. “Our business model has a long-term upside for success,” Cantrell says.
PHOTOGRAPHY BY ISTOCK/SQUAREDPIXELS
invest in a business built on values of service
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FRANCHISES SPECIAL ADVERTISING SECTION
home care assistance makes it meaningful ask not only what operating a franchise can do for you, but also what you as a franchisee can do for your community. “We’re looking for people who are not just interested in a new job or stream of income. We’re looking for people who want to make an impact in their communities,” says Barbara Schuh, Home Care Assistance’s vice president of franchise operations. “More people are walking away from corporate life and seeking something more meaningful, more than a job,” Schuh says. “They want meaning and purpose in their
lives. We provide meaning and purpose for elders, and you can have that as well in your own daily life.” A good example is the father-son team of Kirk and Mark Febus, who own and operate Home Care Assistance of Dayton, Ohio. “They’re not just about growing a business. They’re about giving back,” Schuh says. Among other charitable activities, Mark is on the board of their local Rotary Club, and both father and son always make sure to participate in the annual Walk to End Alzheimer’s fundraiser. Being able to positively impact the lives of older adults and their families means a great deal to Mark and Kirk, who say the testimonials they receive are priceless. They’re grateful, too, to have the op-
From left: Home Care Assistance of Dayton co-owner Mark Febus, “Caregiver of the Year” winner Quanita Tucker, VP of franchise operations Barbara Schuh, and Russell Gesher, head of franchise operations.
portunity to support and live out Home Care Assistance’s mission: changing the way the world ages. From the beginning, Mark and Kirk focused on ensuring the highest quality care for their clients and attracting top-tier professional caregivers. About four years into growing their franchise, Mark and Kirk say they’ve become more strategic, which allows them to adapt quickly and prepare for the future. Home Care Assistance helps seniors live well at home through innovative practices, including the Balanced Care Method™, a holistic approach to longevity based on scientific studies, and the Cognitive Therapeutics Method™, an activities-based program designed to promote brain health and improve quality of life.
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The Waddell Family, Franchise Owners in Placer County, CA
FRANCHISE OWNERS LOVE HOME CARE ASSISTANCE A Brand People Trust and Admire!
No other franchise opportunity provides the personal and professional satisfaction that Home Care Assistance does for its franchise partners. Franchise Owners We’ve been helping people from a variety of professional backgrounds become business owners for the past seventeen years and we now have over 165 locations worldwide!
The Waddell Fa
Home Care Assistance!
• Invest in a high-demand industry • Accelerate growth by following a revenuesand and proven the abilityfranchise to do well by doing go baby boomers are aging rapidly withWith high average time-tested No othermodel franchise-opportunity provides the personal and profess 10,000 turning 65 every day the average revenue for sites Home Care Assistance does for its franchise partners. We’ve been • Position our holistic brand and open at least 12 months is $1,430,307 a variety of professional backgrounds become business owners for unique approach to care - our • Train with best - our has worldwid andthe we now have overteam 165 locations programs are proprietary and years of experience coaching business • Home • The average for capitalize sites open smart research-backed ownersrevenue how to and Care Assi supports you ev at least 12 months is $1.46 million! scale effectively including a PROV • More than 70% of locations open at least 24 months are in our Million Dollar Club. • Every Franchise Owner gets a dedicated
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coach and support team to help with CALL 888-834-3844 OR VISIT FRANCHISE.HOMECAREASSISTANCE.COM all phases of their business, including TO LEARN MORE ABOUT lead JOINING OUR FAMILY! generation! “Joining the Home Care Assistance decision I ever made.” – Carol White, Franchise Owner Prescott AZ
• To be successful wi only need a month on av
This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does notthe constitute approval. family was best career *Ask to see our item 19 for system revenue averages.
This advertisement is not an offering; prospectus filed with the referenced
3/20/19 2:43 PM
MAKING WAVES IN THE POOL SERVICE INDUSTRY
POOLSCOUTSFRANCHISE.COM • 844-40-SCOUT
“It made sense to be in a business that
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Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by the New York Department of Law as required by New York law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York.
pool scouts keeps it personal
Pool Scouts.indd 1
before getting into any business, look in the mirror. “Ask yourself, ‘Can I see myself doing this?’” says Michael Wagner, president of Pool Scouts, the pool cleaning, maintenance, and minor repairs franchise. For example, a Pool Scouts operation requires being out in the field, working on pools, as well as various other front-end duties, such as talking on the phone with customers, scheduling services, ordering materials, and handling marketing. If you can see yourself doing either role, then ask, “How will you prep me?”
Pool Scouts provides training and a playbook for the business side of the franchise, as well as instructions on pool chemistry, water circulation, and equipment, Wagner says. You’ll also want to know about your franchisor’s Item 19 in any Franchise Disclosure Document, Wagner says. That’s the “Financial Performance Representations,” where you might find the
Franchisors and franchisees need each other to succeed, says Pool Scouts president Michael Wagner.
answer to the important 3/25/19 ques- 11:04 AM tion of, “How much money can I make?” It’s also important to ask about the franchisor’s core values, Wagner says. Your typical franchise agreement is like signing up for a 10-year marriage, so make sure you’re on the same page. Think long-term. Pool Scouts is always researching new developments, like connecting pools to Wi-Fi networks so homeowners can turn on fountains and pumps from their phones. “Franchisor success depends on franchisees’ success,” Wagner says. “It becomes personal.” Franchisors get to know franchisees on a close, personal level. “It’s a pretty strong bond, more so than in the corporate world.”
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chemistry is critical
ries cover entire states. “We’ll max out at about 50 total U.S. owners,” Petok Hufford says. “You can open as many storefronts as the market can profitably bear.” SealMaster provides phone numbers of franchise owners to potential franchisees. “They can pick their brains about what it’s like to own a SealMaster franchise,” she says. “And they should definitely ask, ‘Would you buy this franchise if you had to do it all over again?’” Dave Musgrove, a SealMaster franchise owner in Phoenix, can answer that one. “I bought my SealMaster franchise 21 years ago, and if I had to do it all over again, I would do it in a heartbeat,” Musgrove says. “It was the best business decision I ever made.”
when looking for success
with a franchise, consider how you and the franchisor will maintain your relationship. “Potential franchisees should ask themselves, ‘How are we going to get along? Is the chemistry right?’” says Debbie Petok Hufford, SealMaster’s communications director. SealMaster, which manufactures and distributes pavement maintenance materials and equipment, is a very different franchise system from others, she says. “Everyone knows one another,” she says. “We don’t have thousands of owners. We’re like a family.” Most U.S. SealMaster franchise territo-
A performance by Jerrod Niemann at the Country Music Hall of Fame was a highlight of SealMaster’s national meeting.
Other questions may address earnings expectations and the level of franchisor support available at startup and beyond. Prospective owners should ask what makes a SealMaster franchise successful. “We have a proven system,” Petok Hufford says. “Following the procedures in our operations manual is critical to success.”
PHOTOGRAPHY BY MOLLY MCFADDIN
FRANCHISES SPECIAL ADVERTISING SECTION
FRANCHISE BUSINESS OPPORTUNITY
SUPPLY THE PAVEMENT MAINTENANCE INDUSTRY “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner Charlotte, N.C.
$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*
“The ability to create wealth for yourself within SealMaster is staggering.”
“We just keep growing and growing and to me, the market is limitless.”
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SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325
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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only. This advertisement is not offering a franchise. An offer of a franchise can only be made by a franchise disclosure document.
New & Existing Territories Available yesvember 2016 southwest 105
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Once in a Wild
BY DOUG PETERSON 1
Answers on page 109 Across
1 Aim for a star 6 Far from flashy 10 Makes the cut? 14 Potions professor
at Hogwarts 15 Part of the Corn Belt 16 Russell who played Earp 17 Snowball? 19 Writer’s block ender 20 Slender instrument 21 Grant permission to 22 Wide open 24 Flexible choice 26 1962 crisis site 27 Hang on to a bunch of fabric? 33 It may fade in the fall 34 Historical records 35 Didn’t give away 37 Smooth and glossy 39 Word with pie or hole 40 Rainwater diverters 41 Get off the bench 42 He asks, “Do you like green eggs and ham?” 44 Press coverage 45 Robot’s physique?
48 Exhibit petulance 49 Key in a corner 50 Add more locations 53 Show that’s
spawned many films, briefly 55 Send out 59 Juice ingredient? 60 Defensive remark from an error-prone shortstop? 63 Firm hotshot 64 ___ and Basie! (1963 jazz album) 65 Some etiquette rules 66 Ancient mariner 67 Tent flap, essentially 68 Go-between
1 City with a Viking
2 Brush off 3 GI garb, at times 4 Fundraising effort 5 ___ Speedwagon 6 Rollers without
7 Carrot, for example 8 Hole-punching tool 9 Ones to root against 10 Hooded garment
often worn with goggles 11 Imported wheels
12 Source of tweets 13 Forest male 18 Errol of old Hollywood 23 Litigators’ org. 25 Minn. neighbor 26 Like the war goddess
27 Berry picked for parts 28 Either Paper Moon
29 Not completely 30 Grammy winner Judd 31 Handsome ___ 32 Lose your balance? 33 Baking amt. 36 “I expected better” 38 Accessory sold at a
40 They lay green eggs 42 Read up on 43 “Does this ring ___?” 46 Debate position 47 Arctic weather
50 Knotted up 51 Love letter sign-off 52 Subject of bargaining 53 Fodder holder 54 Within reach 56 Do groundbreaking
57 Not shut out of 58 Blood ___ 61 Character in
Progressive Insurance ads 62 Inheritance at birth
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Answers Once in a Wild O S L O
S N U B
D T S P
H A L L E
E V E N
X O X O
C A M O
A P P E A O L N E E A Y L E C P P A L T E C A H
R E O F L N Y D N A N K S C T O U N D I E D
D I C E I N P A R T F L O
R A B O W A O L D T G A C U B N E Y A A L S O T E M I A M I C B U E S S N L I E L D L A N O R A
S K I P A R K A
A U D I
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W R E N
S T A G
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GET IN THIS SCENE
PHOTOGRAPHY COURTESY OF EVAN SEMON/DENVER CVB
1 At Southwestvacations.com®, book your flight to Denver. 2 In addition to its beautiful scenery, the Mile High City is known for having a thriving arts scene. Public art can be found throughout the city, but the Denver Performing Arts Complex’s Sculpture Park is a great place to start. 3 Southwest® is a sponsor of the iconic Red Rocks Amphitheatre, which hosts concerts, yoga classes, and film screenings. IN THIS ISSUE / 112 Travel Tips / 114 Inflight Entertainment / 115 Beverages / 116 Products and Services / 118 Rapid Rewards® / 120 Go International / 122 Route Map
MAY 2019 SOUTHWEST
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Fly Like a Pro
Check out these reminders to enjoy a stress-free travel experience. SAY CHEESE!
Please be respectful of Employees and Customers when capturing photos or videos onboard.
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SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.
Permitted Pueden usarse dentro del avión
Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,
excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.
Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD
Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth
Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines®. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.
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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.
With EarlyBird Check-In® (ranging from $15–$25 one-way per person), we check you in 36 hours before your flight so you receive a better boarding position—and earlier access to overhead bin space.
BEFORE YOU GET UP, REMEMBER ...
Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.
CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.
*Price depends on Customer’s itinerary; subject to availability. **Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. †Business Select Customers receive a free premium drink on the day of travel.
Always Permitted Pueden usarse en todo momento dentro del avión
Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos
DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Please notify a Flight Attendant if you use a needle/syringe while onboard so we may provide you with access to a disposal container. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. Por favor, notifícale a un Auxiliar de Vuelo si necesitas usar una jeringa durante el vuelo para que podamos proporcionarte
implantados también son permitidos.
Electronic Watches Relojes electrónicos
Noise-Canceling Headphones Auriculares que aislan el ruido
Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico
acceso al contenedor de desperdicios. CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.
ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.
Never Permitted Nunca pueden
usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.
Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)
Remote-Controlled Toys Juguetes de control remoto
Samsung Galaxy Note 7 Smartphone
LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.
ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone at our Employees’ discretion. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el
derecho de negar la venta de bebidas alcohólicas a cualquier persona a discreción de nuestros Empleados.
PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.
Television or AM/FM Radio Receivers Televisión o radios de AM/FM
Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.
PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave. MAY 2019 SOUTHWEST
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100% free inflight entertainment has arrived. Make time fly with free movies,1* messaging,2* and music.3*
To view movies and select ondemand TV content, download the Southwest® app from the Google Play store or Apple App Store before your flight. 1
HOW TO CONNECT: SOUTHWESTWIFI.COM
Tap the Settings icon, and then put phone on Airplane Mode. Choose the WiFi icon. Turn WiFi On with On/Off button.
Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.
Select your entertainment option and enjoy.
Click the WiFi icon.
Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.
Select your entertainment option and enjoy.
2 Messaging service allows access only to iMessage and WhatsApp (must be downloaded before the flight). 3Free live TV and iHeartRadio on WiFi-enabled international flights may not be available for the full duration of the flight. *Free inflight entertainment available only on WiFi-enabled aircraft. Limited-time offer. Where available.
• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous
U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free Southwest app. • Pricing information for purchasing WiFi can be found on the
Inflight Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony
applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.
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THIS ONE’S ON US
Business Select Customers receive a free premium drink† on the day of travel.
A GOLDEN PILSNER-STYLE beer,
Dos Equis Lager Especial is made from pure spring water. Although the U.S. didn’t import the beverage until 1983, its history dates back to the 1890s, when German immigrant Wilhelm Hasse arrived in Mexico and brewed the beer we know today as Dos Equis. Enjoy a cold one and stay thirsty, friends. COMPLIMENTARY BEVERAGES
• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix
• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water
* Regular creamer available
All alcoholic beverages purchased onboard must be consumed onboard the aircraft.
• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)
• • • • • •
Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream
• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Mossel Bay Chenin Chardonnay
• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila
†You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.
Valid Southwest Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards® and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. RECYCLING
We’re happy to recycle the following items for you: empty plastic bottles, empty aluminum cans, and newspapers/magazines. RECEIPTS
Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.
MAY 2019 SOUTHWEST
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Products and Services
Need a hand? Southwest® can help you when ...
PHOTOGRAPHY BY PEOPLEIMAGES/ ISTOCK
... you have a reason to celebrate. Springtime is full of special occasions, and Southwest gift cards make the perfect present for Mother’s Day, Father’s Day, and graduation. Southwest.com/giftcard
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… you need to make summer travel plans. Earn up to 10,000 Rapid Rewards® points per night when you book your hotel stay with us. South westhotels.com
PHOTOGRAPHY BY VLADIMIR VLADIMIROV/ ISTOCK (POOL), MONKEYBUSINESSIMAGES / ISTOCK (CAR)
… YOU WANT TO SAVE TIME. Check-
ing in to your flight has never been easier. With EarlyBird Check-In® (from $15–$25 one-way per passenger), we check you in 36 hours before your flight so you receive a better boarding position.
… you’re ready for a summer road trip. Earn two, three, or four times the points with our partners, including Avis®, Budget®, and Hertz®. Southwest.com/car-rentals All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
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Earn Points This Spring
No matter what events are on your calendar this season, earning Rapid Rewards® points is easy. MORE REWARDS Use More Rewards to redeem points for the perfect present, from gift cards to merchandise. Southwest.com/morerewards
1-800-FLOWERS.COM Gift a beautiful bouquet of spring blooms and earn 1,000 points on an order of $29.99 or more. 1800flowers.com/rapidrewards
LAITHWAITE’S WINE National Wine Day is May 25! Earn 2,000 bonus points when you join the 4 Seasons Wine Club. laithwaiteswine.com/southwest
RAPID REWARDS SHOPPING® Shop online to find great gifts for whoever you’re celebrating, and earn points while you do it. rrshopping.southwest.com
RAPID REWARDS DINING® Enjoy a nice meal for one of spring’s special occasions and earn points while dining out. rapidrewardsdining.com
ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.
All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 7,500 anniversary points • 4 Upgraded Boardings* per year • $75 Southwest® annual travel credit • 20% back on inflight purchases
Paint the town red; then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.
Visit our Inflight Entertainment Portal at Southwestwifi.com to learn more about the exclusive 50,000 point offer. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. 50,000 point offer is exclusive to the Southwest Inflight Entertainment Portal and airport kiosks (where available) and is subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards Credit Card link for offer details. To learn more about the Rapid Rewards Priority Credit Card visit Southwest.com. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.
Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.
PHOTOGRAPHY BY EVA-KATALIN/ ISTOCK
Earn 50,000 Points
EXCLUSIVE INFLIGHT PORTAL OFFER
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Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.
†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2019 Southwest Airlines Co.
Rapid Rewards Tiers and More A-LIST TIER BENEFITS
• 25 percent pointearning bonus • Fly By® priority check-in and security lane access* • Priority boarding to help you get on the plane faster Southwest.com/ ALstatus *For a complete list of available Fly By® locations, visit Southwest. com/flyby.
A-LIST PREFERRED TIER BENEFITS
• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus
Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges* with you for an entire calendar year. Southwest.com/ companion *Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules.
Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.
MAY 2019 SOUTHWEST
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FUN IN THE SUN
Grand Cayman Marriott Beach Resort is steps from Seven Mile Beach.
Insider’s Grand Cayman SOUTHWEST VACATIONS® SWEEPSTAKES Visit South westvacations.com/WinGCM and enter for your chance to win round trip air travel for two on Southwest to Owen Roberts International Airport, four-night double accommodations at Grand Cayman Marriott Beach Resort, a $100 resort credit, and airport/hotel transfers in Grand Cayman.* Boarding, Customs, and Immigration 1
U.S. CUSTOMS DECLARATION FORM*
Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and
state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”
PHOTOGRAPHY COURTESY OF GRAND CAYMAN MARRIOTT BEACH RESORT, PEDRO ST. JAMES (HOUSE)
Southwest® serves 13 international destinations, including Grand Cayman.
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CAYMAN TURTLE CENTRE Get up
close with a variety of turtle species, including Kemp’s ridleys and loggerheads. During breeding season (May to October), view the hatchery.
BARKERS NATIONAL PARK The undeveloped shoreline and secluded beaches found at the Cayman Islands’ first national park provide an ideal spot for horseback riding.
PHOTOGRAPHY BY FLAVIO VALLENARI/ISTOCK (HORSES), FLAVIO VALLENARI (TURTLES)
PEDRO ST. JAMES Travel back in time to the 18th century with a trip to the oldest building in Grand Cayman. The three-story Great House was restored in the 1990s, and guided tours are available. The site is also home to cottages and gardens.
MEXICAN CUSTOMS DECLARATION FORM
Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.
MEXICAN IMMIGRATION FORM
Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.
• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered
at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.
MAY 2019 SOUTHWEST
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Your Destination Awaits
Planning your next getaway? It’s a snap at Southwest.com. YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest® destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.
PACIFIC TIME MOUNTAIN TIME
MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE
SALT LAKE CITY
SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE
OMAHA INDIANAPOLIS DENVER
CINCINNATI KANSAS CITY
LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH
OKLAHOMA CITY PHOENIX
BIRMINGHAM DALLAS (LOVE FIELD)
LIHUE (KAUAI) *COMING SOON
HONOLULU (OAHU) AUSTIN
KONA (ISLAND OF HAWAII)
PENSACOLA NEW ORLEANS
PANAMA CITY BEACH
SAN ANTONIO CORPUS CHRISTI
HAWAII SERVICE START DATES SJC–HNL 5/5/19 HNL–KOA 5/12/19 SJC–OGG 5/26/19
HARLINGEN/SOUTH PADRE ISLAND
CABO SAN LUCAS/LOS CABOS
CANCU CANC UN PUERTO VALLARTA
PANAMA CITY BEACH
Living by the motto “keeping it fresh,” Finns Island Style Grub serves up seafoodstuffed tacos, burritos, and quesadillas at two area locations.
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The eclectic menu at Victoria Bar pairs Southern cuisine with The Princess Bride– themed cocktails.
EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER
BUFFALO/ NIAGARA FALLS
LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)
BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD
WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH
PANAMA CITY BEACH
FT. MYERS/ NAPLES
WEST PALM BEACH
At Doctor’s Cave Beach, you can swim, snorkel, or kayak in the crystalclear waters.
FT. LAUDERDALE (MIAMI AREA) NASSAU TURKS AND CAICOS
HAVANA PUNTA CANA GRAND CAYMAN
MONTEGO BAY TE
Must be 21 to drink. Enjoy Responsibly.
PHOTOGRAPHY BY DINA AVILA (BAR), COLEONG/ ISTOCK (BEACH); PHOTOGRAPHY BY COURTESY OF VISIT PANAMA CITY BEACH (FINNS)
RUBY ROSÉ GRAPEFRUIT
Available at Your Favorite Wine Store
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what do you remember about your first acting gig?
ready for action /Anjelica stars in John Wick: Chapter 3 – Parabellum, in theaters May 17. For an extended interview, visit southwestmag.com/anjelica-huston.
PHOTOGRAPHY BY PAUL JASMIN
My first big gig was in the hallway of my parents’ house in Ireland with Peter O’Toole and his wife as my audience. I was 9 years old, and it was a failed attempt at the witches from “the Scottish play.” I forgot my lines over the burning cauldron, so I didn’t get very far with that, but then I made a movie with my father [director John Huston] when I was 16 called A Walk with Love and Death. That was my first official gig.
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DROP-RESISTANT* BUILT-IN CABLE POCKET-SIZED MAC + PC COMPATIBLE
WD, the WD logo and My Passport are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Product specifications subject to change without notice. Pictures shown may vary from actual products. ÂŠ 2019 Western Digital Corporation or its affiliates. All rights reserved. *Up to 2 meters.
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