April 2018 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE

Beyond Belief

Jason Bishopâ&#x20AC;&#x2122;s magic astounds. His rise above hardship inspires.

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APRIL 2018

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Digital Extras

WATCH: Tour Tutorial Museum Hack founder Nick Gray [“Work/ Startup,” page 45] maps out the ultimate way to experience any museum on a self-guided tour.

WATCH: Disappearing Act Master illusionist Jason Bishop [“The Magician Who Wouldn’t Disappear,” page 66] makes his canine companion vanish into thin air, seemingly solves a Rubik’s Cube in seconds, and wows the hosts of NBC’s Today show.

This digital edition of Southwest: The Magazine is sponsored by

PHOTOGRAPHY COURTESY OF MELISSA HUNG (BABY), MUSEUM HACK (LAUGHING)

READ: Ode to Filet-O-Fish Melissa Hung [“Counter Revolution,” page 78] recounts how her immigrant family made an American fast-food staple their own tradition.

SOUTHWEST THE MAGAZINE

Beyond Belief

Jason Bishopâ&#x20AC;&#x2122;s magic astounds. His rise above hardship inspires.

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COME SEE THE Many Sides of Dallas DALLAS INTERNATIONAL FILM FESTIVAL May brings big things to the big screen in Dallas, when filmmakers from across Texas and the international film community descend on the city for eight spectacular days of storytelling through film, television, VR and more. WHEN? May 3–10

WHERE? The Magnolia Theatre in West Village

SAVOR DALLAS Dallas has something for every taste. Satisfy yours at the Southwest’s premiere foodie event. Enjoy seven days of intimate chef dinners, culinary seminars, wine and spirits tastings, and bites by more than 100 local restaurants. It’s an unforgettable epicurean journey hosted by the city’s top culinary talent. WHEN? May 14–20

WHERE? All over Dallas

BYRON NELSON

Dallas’ best golf event is back in town—literally. The storied golf tournament celebrates its 50th year with a move to the PGA Tour’s “most intriguing new venue,” the Trinity Forest Golf Club in South Dallas. See your favorite pros battle it out to benefit the Momentous Institute, which provides therapy and education services to 6,000 Dallas kids and family members each year. WHEN? May 14–20

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DA L

There the h The o meet hood

WHERE? Trinity Forest Golf Club

Get t

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CLASSIC.

Style .

LOCATION: ROSEWOOD MANSION ON TURTLE CREEK

DA L L A S I S A C I T Y W I T H M A N Y S I D E S There’s more to Dallas than a hit TV show. Sure, we all have horses. Most are just under the hood. In reality, Dallas is a city with many sides—unscripted and full of surprises. The one place where heritage meets hospitality. Southern meets modern. And legacy meets luxury. From “Howdy, folks” to “Holy cow,” it’s all just a quick road trip away— hood ornament not required. Get the most out of your getaway at VisitDallas.com.

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T: 15” x 10.5”, L: 14.5” x 10”, B:15.25” x 10.75”, Gutter: .25” each side, Bind: Perfect Bind, Linescreen: None, MD: 300%, Color: CMYK Notes: None

Dictatorial injustice? Well, literature professor Luis Martín-Cabrera is fighting to protect Latin America’s political, economic and cultural future by diving headfirst into people’s memories of its oppressive past. And now that we have a stage to highlight what a few curious minds here on the clifftops

Dedicated to the noble pursuit of unmaking the world a better place.

have been up to, perhaps Professor Robert Brill can erect us a more elaborate one. After all, he already made Broadway do a double-take with sets that incorporate

There are two types of people. Those who

audiences directly into classic stage

accept the world for what it is, and those

productions, like Cabaret. Of course,

who refuse to see it for anything less than what it could become. Here at the University of California San Diego, we

unconventional thinking like this is what each bright-eyed student should expect. That, and a grueling academic boot camp that thoroughly whips their impressionable

tend to attract the latter.

minds into peak Breaker condition.

The ever-curious ones.

So, before we send our army of motivated,

The defiant. These are

well-equipped grads off

the mischievous minds who will someday

to conquer the world’s

change our world simply because it demands

biggest problems by

change. We call them Breakers. Why? Because

applying solutions no

they are convinced that the only way to truly

one ever thought up

solve a problem is to first break it apart and

before, first we’ll cue

examine every angle to discover what makes

the victory music. Perhaps a recording from

it tick. So when the pieces are reassembled,

Professor Roger Reynolds. He’s famous for

they will work better than before. Now, if

mashing together music and technology

tackling the world’s ugliest

to create unique experiences that engage

issues with truckloads of

on multidimensional levels — smack dab

creative problem solving

in our collective “Breaker” comfort zone.

piques your interest, read on.

ucsd.edu/breakthingsbetter

We’ve got much to cover. Like the most recent global financial crisis. And how our very own writing professor Rae Armantrout wielded her poetry like a spiked club to crack Wall Street’s greed wide open.

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April 2018

Levitation, sleight of hand, teleportation— it’s all in Jason Bishop’s bag of tricks.

66 The Magician Who Wouldn’t Disappear

Growing up, Jason Bishop navigated a rocky childhood marked by foster homes. His rise to master illusionist is nothing short of magical.

6 Southwest april 2018

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78 Counter Revolution

For three decades, my grandparents’ grocery store stood on the same Texas street, a witness to their lives as immigrants, my childhood, and the comings-and-goings of everyday patrons. PHOTOGRAPHY BY DUSTIN COHEN

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CONTENTS April 2018

46 In Every Issue

Play

14 Gary’s Greeting 16 Saludos de Gary 18 Our Star 20 The A-List 22 Spotlight 24 Community Outreach 26 You Made Our Day 30 From the Editor

33 Embrace colorful prints, drink your veggies, and sleep in the former head quarters of Life magazine.

sapien

32 Feedback 121 Fun! 124 Advertiser Directory 127 The Southwest Guide 140 One Question

Work

43 Redesign your office, take a renegade museum tour, and brainstorm better ways to brainstorm.

The City You’re Missing: Dallas 52 Just what, exactly, is Dallas like? For a true taste of the city, dig into its eclectic food scene, spend time at its singular museums, and enjoy live music.

our cover / Photography by Dustin Cohen

PHOTOGRAPHY BY JAMES WOJCIK/TRUNK ARCHIVE (COFFEE FILTER); PHOTOGRAPHY COURTESY OF LIFE HOTEL, MUSEUM HACK; ILLUSTRATION BY ROB WILSON

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April 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro editors Tommie Ethington Bradford Pearson associate editor Melissa Flandreau designers Desiree Espada Kim Thwaits junior designer Natalie Perez editorial assistant Kiley Faulkner art intern Daniel Alvarez contributors Shari Biediger, Michael W. Brough, Nick Cabrera, Dustin Cohen, Brooke Lea Foster, Page Grossman, Melissa Hung, Sam Kalda, Peter Oumanski, Rob Wilson web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton

RackSack®

EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com.

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SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder marketing manager Candice Thomas media analyst Samantha Absher

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NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.778.6536, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com CARIBBEAN, MEXICO, CENTRAL AMERICA Affluentials David Antoniak, 727.466.0433 David@Affluentmedia.com PACE COMMUNICATIONS® © 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

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Gary’s Greeting

Know the Play Southwest has some of the best Pilots in the world, but I’m not one of them. Same goes for Flight Attendants, Aviation Maintenance Technicians, Customer Service Employees—and every other one of the myriad of jobs performed by our 55,000-plus Employees. It didn’t take me long after assuming the role of CEO to fully appreciate how much I would depend on those around me in order for Southwest to be successful. I always say that the airline industry is the ultimate Team sport. On your flight today, take a look at all of the activity

that goes into operating just one flight. Our folks do that more than 4,000 times a day across 100 domestic and international destinations. The only way we can operate a safe, reliable airline that gets you to your destination on time, with your bag, and with a smile is to work together as a Team. A crucial aspect of Teamwork is communication. As a Leader, one of my most important roles is to communicate to all of our Stakeholders, especially our Employees. Just as importantly as articulating yourself, you must be a good

listener. It’s a matter of respect—truly, genuinely respecting others’ opinions. It’s about hearing all views honestly, admitting mistakes vulnerably, and sharing risks and rewards jointly. It’s about embracing civility and practicing the Golden Rule. I always tell our Employees that, to be successful as a Team, they have to know the play. And they have to know their role, just as I have to know mine. There’s no “I” in Team, just as there’s no “I” in CEO. My top priority is to take care of our People, and, in turn, their job is to take care of you, our Customers. When we do our jobs well, our Customers reward us with their loyalty—thereby rewarding our Shareholders. It’s a simple formula of success that has served us well from day one. So take comfort in knowing that you are in the hands of the best Employees in the world, working together as a Team to get you to your destination while serving you with Southwest Hospitality. Thank you for flying with us!

PHOTOGRAPHY BY STEPHEN KELLER

Gary Kelly Chairman and CEO Southwest Airlines

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Stories told in stone.

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Saludos de Gary

Conocer la Obra Southwest tiene algunos de los mejores Pilotos del mundo, pero yo no soy uno de ellos. Lo mismo aplica para la Tripulación de Vuelo, los Técnicos de Mantenimiento Aeronáutico, los Empleados de Servicio al Cliente y cada uno de los cientos de trabajos realizados por nuestros más de 55,000 Empleados. Después de asumir el papel de CEO, no me llevó mucho tiempo apreciar plenamente lo mucho que dependería de los que me rodean para que Southwest tuviera éxito. Siempre digo que la industria de las aerolíneas es el mejor deporte de Equipo. En su vuelo de hoy, eche un vistazo a toda la actividad que involucra operar un solo vuelo; nuestra gente lo

hace más de 4,000 veces al día en 100 destinos nacionales e internacionales. La única forma en que podemos operar una línea aérea segura y confiable, que lo lleve a su destino a tiempo, con su equipaje y con una sonrisa, es trabajando juntos como Equipo. Un aspecto crucial del trabajo en Equipo es la comunicación. Como Líder, una de mis funciones más importantes es comunicarme con todos nuestros Grupos de Interés, especialmente nuestros Empleados. Pero tener la capacidad de expresarse claramente es tan importante como saber escuchar. Se trata de respetar verdadera y genuinamente las opiniones de los demás; de escuchar

todos los puntos de vista con honestidad, admitir los errores con humildad y compartir los riesgos y las recompensas en conjunto. Se trata de adoptar la cortesía y practicar la Regla de Oro. Siempre les digo a nuestros Empleados que, para tener éxito como Equipo, deben conocer la obra. Y tienen que saberse su papel, al igual que yo tengo que saberme el mío. No hay un “yo” en “equipo”, así como tampoco hay un “yo” en “CEO”. Mi prioridad principal es cuidar a nuestra Gente, y el trabajo de ellos es cuidar de ustedes, nuestros Clientes. Cuando hacemos bien nuestro trabajo, nuestros Clientes nos recompensan con su lealtad, lo que a su vez recompensa a nuestros Accionistas. Es una fórmula simple de éxito que nos ha funcionado bien desde el primer día. Así que siéntase cómodo sabiendo que está en las manos de los mejores Empleados del mundo, que trabajan en Equipo para llevarlo a su destino mientras le atienden con la legendaria Hospitalidad de Southwest. ¡Gracias por volar con nosotros!

PHOTOGRAPHY BY STEPHEN KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

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Our Star

“It’s the small things in life that often have the biggest impact.” —CONNIE RIVERO, STATION ADMINISTRATOR Twenty-nine years ago, while working at a bank, Connie Rivero and her Fun-LUVing Attitude caught the eye of a Southwest Airlines Employee. He passed along his business card, and when Connie was ready for a change, she applied for a job at Southwest. During her interview, she showed the card that sparked the move, and the rest, she says, is history. A Station Administrator in Orlando, Connie goes the extra mile to help others, whether she’s hosting Station events, onboarding Employees, or recognizing others for a job well done. Outside of work, Connie volunteers at the Ronald McDonald House, and she fulfills her passion for animals by raising money for Florida shelters. Thank you, Connie, for living the Southwest Way. —Melanie Graham, Communications & Outreach

CURTAIN CALL “I love crafting. One of my passions is sewing, and I enjoy making curtains for myself and loved ones.”

LIFE LESSONS “Patience and tolerance will get you far in life. You should have a passion and love for what you do.” FAMILY FIRST “Our Southwest Family is always there to lend a helping hand—we know how to cry and laugh together.”

To thank Connie for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Connie!

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OTHERS FIRST “In every aspect of my career, my main purpose is to serve our Employees. If you do a good job for them, then they will do a good job for you.”

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The A-List

“Languages have the power to unite the world.” —JUDY JENNER, CO-OWNER, TWIN TRANSLATIONS It’s been said, “Nothing is so simple that it cannot be misunderstood.” Taking on this challenge, Judy Jenner and her twin sister, Dagmar, created Twin Translations, a boutique translation and interpretation business. Judy calls Las Vegas home, but her work as a federally certified court interpreter often has her on Southwest flights to Reno for Spanish court interpretations, or traveling to speaking engagements to promote the importance of language, translation, and interpretation. Through her frequent flights, Judy has achieved A-List Preferred status and earned Southwest’s Companion Pass. Being able to change flights easily and without fees allows her to be with her clients at a moment’s notice. Thanks for your loyalty, Judy! Your passion for language and Southwest leaves us speechless. —Linnea Jordan, Customer Relations PASS IT ON “I’m passionate about teaching the next generation of linguists through my work as an adjunct professor at UC San Diego and UNLV, my alma mater.”

GAME, SET, MATCH! “My husband and I love to travel. We’re looking forward to using my Companion Pass and Rapid Rewards points to attend the U.S. Open in New York this year.”

PAGE TURNER “I’m a voracious reader of books in my three languages: English, Spanish, and German. My goal is to read around 50 books a year.”

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Spotlight

PUPPY LOVE

Following last year’s hurricanes, Southwest completed three animal relief flights.

Leading with Heart

In the wake of the natural disasters that occurred in 2017, Southwest Employees across the country have gone above and beyond in aiding relief efforts for affected communities. Southwest Family Members have donated supplies, time, and money to provide continued support in times of need. In addition to taking care of Customers and Employees affected by Hurricanes Harvey, Irma, and Maria, Southwest completed three animal relief flights, transporting cats and dogs of all breeds and ages in-cabin. In September, Southwest worked with San Diego’s Helen Woodward Animal Center to help Operation Pets Alive! (OPA), a Houston-area organization. Southwest helped relocate 60-plus animals from Houston shelters, flying them from Austin to San Diego. This relieved strain on local facilities and allowed OPA to make room for families’ displaced pets. Later that month, Southwest partnered with Miami-Dade County Animal Services in Florida to transport more than 30 animals from Ft. Lauderdale to Buffalo, New York, to make room for pets displaced by Hurricane Irma. Once in Buffalo, Dog Tales Rescue & Sanctuary, our partnering organization,

drove our furry friends to Ontario, Canada. Southwest was able to use retiring Boeing 737-300 aircraft for these two animal humanitarian flights, allowing the aircraft to complete heartfelt missions before being retired. Most recently, Southwest partnered with Lucky Dog, a Washington, D.C.–based animal rescue organization, and its partner in Puerto Rico, PR Animals, to relocate 62 cats and dogs off the island after Hurricane Maria. Along with the rescue flight, our Southwest Airlines Cargo® Team in Baltimore shipped more than 10,000 pounds of humanitarian supplies, dog food, and other necessities over several months. An additional 14,000 pounds of supplies for both pets and humans were sent down on a humanitarian flight from Baltimore to aid continued relief efforts. At Southwest, we lead with Heart, and it’s times like these where our Employees are a shining example of kindness. If you’d like to make a difference in your hometown, consider volunteering at your local animal shelter—you might even find your furever soul mate! —Dennis Post, Manager, Emergency Response

PHOTOGRAPHY BY SHELLEY CASTLE

Southwest lends a helping hand to communities in need.

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Community Outreach FASHION FORWARD

Rethreaded employee Carrie Smals repurposes discarded Southwest aircraft leather.

Living Responsibly

In November 2017, Southwest Airlines announced the expansion of Repurpose with Purpose, a program dedicated to repurposing discarded items and materials into useful products with the help of partner organizations. The initial program launch in 2013 focused on repurposing hundreds of aircraft seat covers into soccer balls and shoes. As Southwest’s commitment to living responsibly and reducing our environmental impact has grown, so has the opportunity to expand this program. Throughout 2017, Southwest collaborated with groups in the U.S. and Mexico to repurpose aircraft seat covers and cushions, blankets, life jackets, aircraft engines, and billboards. We’ve continued to evolve the program by partnering with additional organizations that each use entrepreneurial, innovative approaches to help individuals develop skills to overcome challenges. Our various partners work with indigenous artisans in Mexico, provide career development opportunities to survivors of human trafficking, and offer art instruction and

skill-building programs for youth, veterans, seniors, and other disadvantaged groups. With our partners’ help, discarded materials have been repurposed into items like jewelry, golf club covers, tote bags, and luggage tags. Repurposing gives materials new life and reduces the amount of waste Southwest sends to landfills. By the end of 2017, Southwest had repurposed nearly 675,000 pounds of seat covers and other materials. As the program expanded, something extraordinary happened. Creating a new purpose not only applied to items and materials, but also to the participants. In many cases, the program has helped strengthen their own purpose or provided them with a new one. “At one point I had given up on society because I thought society had given up on me,” says Renata Bryan, an employee at Floridabased company Rethreaded. “But today, I am a successful businesswoman.” To learn more about Repurpose with Purpose, visit swa.is/Repurposing. —Todd Spinks, Citizenship

PHOTOGRAPHY BY ASHLEE DUNCAN

Southwest Airlines has reduced our environmental impact through Repurpose with Purpose.

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You Made Our Day

Dear Southwest, My daughter has been involved in bowling since the age of 4, and her dream has been to earn a spot on America’s international bowling team, Team USA. Team USA and Junior Team USA members earn their spots based on performance in national bowling events. My daughter and I were flying to Fort Lauderdale, Florida, so she could participate in a national youth bowling event: Teen Masters. That weekend, the increased volume of passengers caused a snafu at the Fort Lauderdale

airport: Some baggage from our flight, including my daughter’s bowling balls, did not arrive at the baggage claim. Our only option was to wait and watch (and hope) as subsequent aircraft arrived and off-loaded baggage. My daughter was despondent, and I was extremely concerned as there was no way to replace the customized equipment necessary to participate in that tournament before it began. As a last-ditch effort, I called air traffic control systems manager Bob Everson, who I, from previous experience, knew to be professional, capable, and caring. Bob quickly located an onduty customer service agent, and within 20 minutes, I received a call from Southwest baggage services confirming the bowling balls had been located in Puerto Rico and would be back in Fort Lauderdale within a few hours. The rest of the story is the things that dreams are made of. My daughter went on to win the 14U Girls Division at Teen Masters and she used the confidence and skills she gained to help win a second national title a week later. Her efforts were rewarded with a spot on Junior Team USA. I can confidently say that none of this dream would’ve occurred had it not been for Bob Everson. —Raymond Cummins IT’S THE LITTLE THINGS

Our family—grandmother, mother, three children ages 6, 3, 1 1/2—flew from SNA to SFO after our first trip to Disneyland.

ILLUSTRATION BY LEVI HASTINGS

WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

26 SOUTHWEST APRIL 2018

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Flying with three young children is never easy, but this was shaping up to be a particularly difficult start to our travel plans. On our way onto the plane, our 3-year-old dropped his beloved Lego piece (the helmet on a Batman Lego) through a gap while boarding the plane. He was inconsolable. We asked the flight attendant if it was retrievable, and understandably she said it was not. However, within minutes First Officer Gary Bernbeck quickly retrieved the tiny yet critical helmet. When he returned the piece, we expressed our gratitude but he modestly responded, “I’m a father.” We were in awe and have shared this heartwarming story with many. He is an exceptional employee, and we will always remember this experience. —Amy Stone A A A+ SERVICE

Ramp agent Marcus Curry deserves an accommodation for his customer service. He had just gotten off his shift and saw that I was stranded on the side of the road with a flat tire. I told

him AAA would be by to assist me in 1 1/2 hours. He told me that was unacceptable and took it upon himself to change my tire. He still had his badge and knee guards on from work. He carries your high level of excellent customer service in his daily life long after his shift is over. Marcus is a great asset to your company and deserves recognition for his assistance. —Julie Schaack CHEER ALL YEAR

For a few years, approximately three times a year, we’ve been flying into LAX to go to Disneyland. A couple of years ago, we met skycap Adrian Beloso at LAX. Adrian has always been cheerful and very helpful, so much so that if he’s working and already with a customer, we wait just to see him. While we only travel there a few times a year, he always recognizes us and says, “Hey, Salt Lake City.” Adrian is a true example of one of the reasons we love Southwest Airlines. While it’s always tough returning home from vacation, when we pull up to the curb,

we look forward to seeing Adrian and his bright smile. —Danny Shay OLD FRIENDS

Huge kudos to customer service agent Leigh Yang in Milwaukee! My 4-year-old son, Ethan, loves Southwest jets (he says your jets have the best colors), and we even bought him a toy Southwest jet. He was so excited to fly Southwest out of Orlando, where we live, and when we were near the baggage claim after arriving in Milwaukee, he saw Leigh and proceeded to tell her about his flight. Despite it being 10:30 p.m., she listened to him and asked him about his toy jet. When we left Milwaukee, Leigh was at ticketing. Ethan ran up to her like they were old friends and gave her a hug! She said she remembered him, and he was so excited to see her. Leigh’s name has come up multiple times since we’ve been home when Ethan has recounted his story. Leigh provided great customer service, and she made Ethan’s day—twice. —Erin Myskowski

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from the editor

ENJOY PERFECT HARMONY.

Dear Reader,

Let’s talk magic. Growing up, I always wanted to do card tricks, so I bought some books at a magic shop in town. I experimented with gadgets that hid coins and practiced my sleight of hand for hours. “Don’t quit your day job,” my dad would say, even though I was still in school. My problem wasn’t just a complete lack of manual dexterity. I never could quite believe the magic would work, so my audience of bored parents and heckling siblings didn’t believe, either. In medicine, this power of belief is called the placebo effect. Sheer faith in a pill, or in a healer’s touch, makes you better. Pharmaceutical researchers go to agonizing lengths to remove the effect from drug trials through doubleblind studies and carefully replicated conditions. And still the magic keeps creeping in.

Healers during the Middle Ages used magic to good purpose. They would put medicine on a weapon that had wounded a soldier, believing it would cure the injury itself. This probably worked better than the other cures of the day, and if the patient believed it worked, it probably helped. (Never mind how the healer would get ahold of that weapon in the first place.) The kind of magic practiced by Jason Bishop on page 66 may not seem quite as eerie; this professional magician is too funny for serious mumbo jumbo. But his art can be just as powerful. His tricks—including a feat of double levitation—helped transport him away from a rotten childhood. They healed his past, and raised him up. Tell me that isn’t magical. Art in general does this. Works of the imagination spread medicine on the evils that wound us. If we believe in the power of art, then we become participants, lifting up both ourselves and the artist, and presto! A double levitation.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

Arkansas.com

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PHOTOGRAPHY BY LEMINUIT/ISTOCK

Immerse yourself in The Natural State’s unique blend of musical heritage, interesting flavors and unmatched Southern charm.

3/5/18 3:36 PM

SOUL Naturally Made

Arkansas has a legacy of creating moving and timeless music. As the home of legendary artists like Sister Rosetta Tharpe and Johnny Cash, our musical past, present and future is waiting to be explored. Plan your getaway at Arkansas.com. What will you make in Arkansas?

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

SEEN ON SOCIAL In February, we featured Think Olio, a New York–based organization focused on adult education. Read the article at southwestmag.com/ think-olio. Recently read the Feb. 2018 issue of @southwestthemag & WOW, I was so impressed with @whatis olio. As an adjunct I completely connected w/ the struggles instructors face these days. (Holler when you plan to expand . . . #Dallas is waiting!) @CHANGEDIVA_VIC

For years, my mom had told us that Death Valley National Park was the most boring landscape. She recalled long desert drives in hot cars with her family as a kid, and her aversion must have influenced me, as it wasn’t until I read “Elevate Your Travel Plans” [November 2017] that I decided to make the trek from Baltimore. The issue highlighted how Death Valley is an International Dark Sky Park, a designation that my boyfriend and I later reveled in, supine on the ground of Badwater Basin, looking up at the stars with no one around for miles. We also enjoyed a stunning pre-dawn hike across the Mesquite Flat Sand Dunes, and a tour through the otherworldly Artist’s Drive landscape. My mom and dad were so enamored by our trip that they spent the holidays in Death Valley, just the two of them. My mom loved the adventure and is planning to return with her bridge club. You get the credit for changing her mind!

Kari Nye BALTIMORE

/ That sounds like quite the adventure, Kari! Keep an eye out for our summer travel guide, on planes next month.

@HASHTAGMARISA

Gosh, @whatisolio sounds cool. There’s no substitute for learning from an expert alongside equally interested peers—I miss those days, and [I’m] excited to hear them thinking about growing outside NYC. @HUDSONBAIRD

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

Dear Editor,

Hey @southwest themag your “After School Special” feat @whatisolio was a nice read & a reminder to take a break from hustle and enjoy the arts once in a while.

32 southwest april 2018

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A SONG OF PRICE AND FIRE Acorns also found that 76 percent of us would skip Game of Thrones’ final season for $1,000. april 2018 Southwest 33

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MAKE IT ↑ Add 1½ ounces Thai-chile-infused Deep Eddy Vodka*, 1 ounce lemongrass cordial**, ¾ ounce fresh lemon juice, and ¾ ounce fresh lime juice to an ice-filled shaker. Shake to combine, and then strain into a Collins glass with crushed ice. Top with a splash of club soda, and garnish with a lemongrass stalk, lime wheel, and Thai chile. 36 Southwest april 2018

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*Add 6 to 8 sliced Thai chiles to 1 liter vodka. Let sit for up to 24 hours, depending on preferred spice level. Strain out peppers and use.

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2/28/18 2:31 PM

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CHANGE IT UP The survey also found that 85 percent of people believe flexible workplace design is important.

April 2018 Southwest 43

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WORK Takeaway

Heidi Zak

Disruption fuels business solutions, says the co-CEO of ThirdLove.

Prior to founding ThirdLove, I worked at Google. I was tasked with helping better sell their products to big retailers, but within a few months of joining the company, my team got reorganized and I ended up in a different role on a completely different team. I went home and told my husband, “This is crazy. What’s going on? I don’t even know what I’m supposed to be doing.” He had worked there before and said, “This is how Google works. It’s all about change; they’re constantly moving people around and changing the way they work because it creates room to innovate.” That was a huge learning curve. In a fast-moving, fast-growing startup, I can’t predict the future, and every day is different. To be successful, you have to see opportunity in change.

OUT TAKES MENTORING MOMENTS I always make time for anyone who’s starting a company. It’s interesting to hear what they’re struggling with, and I get something out of it, too.

ThirdLove is focused on revolutionizing the bra-buying experience. Learn more at thirdlove.com.

THE SWITCH I knew Google would be around if I wanted to go back. The status quo will be there, so have the strong conversation with yourself and take the leap. It’s hard, but these decisions are the ones that really change the direction of your life.

PHOTOGRAPHY COURTESY OF THIRDLOVE

POWER LUNCH I would love to have lunch with Oprah— her story and how she persevered and evolved is incredibly interesting. To be the first of anything is hard, and she’s done that a lot.

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3/2/18 10:46 AM

WORK Startup

Along with its regular tours of 7-8 people, Museum Hack offers private tours and helps companies host team-building events. Visit museumhack.com for more.

Museum Hack

PHOTOGRAPHY COURTESY OF MUSEUM HACK

These offbeat tours of well-known institutions are a work of art. Here’s how founder Nick Gray describes the museum tour company: I t all started on a romantic date. A woman in New York City invited me to the Metropolitan Museum of Art. I didn’t really like museums, but she gave me a private tour that unlocked a sense of curiosity about art and history. Free tours at museums can be very standard, academic tours, so I wanted to create something fast-paced and high-energy. That’s what Museum Hack is about. There are games and challenges, and you’re using your phone to take pictures; we have a Harry Potter tour

and one focusing on women’s roles in museums. And the tours are led by the best tour guides in the world—we’re talking Broadway actors, stand-up comedians, science teachers. We tell visitors the juicy gossip and scandalous backstories behind the art. A lot of people are intimidated by art museums. They don’t think museums are a place for them—I mean, that’s what I was like. But with a Museum Hack guide, they make it relatable, they show you the best stuff, and they give you a sense of ownership over the space.

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WORK Solution

Find more brainstorming breakthroughs in Todd’s book, Herding Tigers: Be the Leader That Creative People Need.

How do you make sure everyone is involved? “It’s on you as a leader to create an environment in which every person is not only encouraged to participate but required. It’s also your job to make sure the fast-twitch people don’t walk all over the slow-twitch people. Make sure your team understands all ideas are valid. As a leader, I’m willing to throw out the first bad idea as a way to grease the wheels and get the team moving.”

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to process and think. What works well is defining the problem ahead of time. Explain the project and the specific problem your team needs to generate ideas for, and then give them a couple of days. When you get into the meeting, review the problem so everybody is reoriented. This allows everyone to bring their best ideas to the table.”

What’s the key to following through? “There need to be clearly defined action steps and clear accountability for who is going to execute what and when it’s going to be executed. As the leader you’ve got to say, ‘OK, let’s reiterate what we’ve decided, here’s the direction that we’re going to take, here are the open questions that need to be answered next. Who wants to own each of these questions? We’re going to meet back next week and have a conversation based upon what you discover, and then we’re going to determine a next action from there.’”

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STYLE AND SWAGGER Clockwise from top: Klyde Warren Park, the Dallas skyline, The Traveling Man sculpture in Deep Ellum, the George W. Bush Presidential Library and Museum, and the Dallas Arboretum

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anniversary of the premiere of the TV ’m eating at Mercat Bistro in the Uptown neighseries Dallas, which is why I’m here—not borhood of Dallas, consuming a Croque Madame: to join the celebration but to take stock of fried egg on French bread, bechamel sauce, extra sin. what this city really is. Flamenco music plays softly in the background. A I’m enough of a geezer to remember waitress with long black hair flows among the tables that show back when it seemed like the on stiletto heels. entire world was watching it. Lasting 357 Is this Dallas? I mean, is this what Dallas is supepisodes over 14 seasons, Dallas featured posed to be? the Ewings, a family whose riches came I’m sitting outside on a beautiful, cool evening from oil and scheming. Larry Hagman at Dot’s Hop House and Cocktail Courtyard, a played J.R. Ewing, the nasty, beer garden in the part of town they call Deep stop-at-nothing grown eldest Ellum, drinking a local craft red ale with a few son. At the end of the third seafriendly locals. Huge outdoor mosaics celebrate son, somebody shot him. Fans musicians with Dallas ties like Lead Belly, Blind DALLAS counted numerous legitimate Lemon Jefferson, and Stevie Ray Vaughan. I finsuspects. It was the biggest cliffish off the first ale and contemplate another. WANT MORE? hanger in television history. “How about one with a little more bite but not Browse the People around the world wore too hoppy?” the waitress suggests. Inflight Entertainment “Who Shot J.R.?” T-shirts. In NoIs this Dallas? Portal for vember 1980, we found out whoI’m lying on a massage table in Spa Habitat, the best spots dunit. (One of J.R.’s jilted lovers, swaddled in a Rainforest Body Wrap (plastic to eat, drink, stay, and play it turns out.) The episode was sheets, flannel, aromatic oils), smelling lavender. in your final seen worldwide by an estimated Is this? destination. 350 million people. This year, the city celebrates the 40th It’s free!

PHOTOGRAPHY COURTESY OF DALLAS CVB PREVIOUS SPREAD: PHOTOGRAPHY COURTESY OF DALLAS CVB, GEORGE W. BUSH PRESIDENTIAL LIBRARY AND MUSEUM; PHOTOGRAPHY BY F11PHOTO /ISTOCK (SKYLINE)

The Arts District covers 20 square blocks and includes the Dallas Museum of Art and other cultural attractions.

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Kids Day

1 Klyde Warren Park / In the children’s area, you’ll find a playground, lawn games, and a mini amphitheater. Stick around for story time, or borrow a book from the lending library in the outdoor reading room.

A city that dreamed itself up I’ve spent stretches in Dallas for nearly 15 years, and eaten in many of its restaurants (it’s my favorite food town of all), but I’ve never really taken the time to immerse myself in the city. So this time I did. And let me cut to the chase: Dallas is exactly like the TV series. It has big wheeler-dealer business types, a shiny, neon-outlined cityscape, and the best steak money can buy. And Dallas is exactly not like the TV series. The only cowboys you’ll see are wearing football helmets. Sure, you can buy cowboy boots in this town (check out Miron Crosby in tree-lined and shop-filled Highland Park, where boots are priced in the four figures). But I saw exactly one cowboy hat, in the airport, and that dude didn’t look like he was from Dallas. When the Ewings ate, they ate steak. Yet Dallas is a terrific seafood town, an easy flight from the coasts—East, West, and Gulf. But wait. What is Dallas like, exactly? It’s like, well, it’s like whatever it wants to say it is. Old timers and fans of city history like to say that Dallas had no reason for being in the beginning. It wasn’t on a coast. It sat on a muddy, unnavigable river. No mountains, no minerals—not even oil underground. (That was in East Texas.) It wasn’t a railroad hub, or an industrial center. The only thing it had going for it were some boosters with an attitude far above their station. Former Mayor Steve Bartlett called

2 Dallas World Aquarium / This expansive facility is home to a living rainforest full of exotic birds and endangered species, as well as a 20,000gallon walk-through tunnel.

3 McKinney Avenue Trolley / Hop on one of these vintage streetcars for convenient sightseeing. The trolley offers free transportation in Dallas’ Uptown neighborhood—plus, most of the cars are air-conditioned. 4 Kokopelli Candy / In addition to the standard candy and chocolates, this old-fashioned confectionery sells freshly baked cookies and gourmet ice cream in handmade waffle cones.

Dallas “America’s City.” And for good reason. Dallas is a place that willed itself into existence. It dreamed up an attitude and followed it somewhere. Which reminds me of an old Texas joke. A rancher sits in a bar and, after having a few Lone Stars, says to the man on the next stool: “It takes two days to drive across my spread.” “Yep,” the other guy says. “I had a truck like that once.” I like to think of the first guy as a Dallas man. He’s what makes Dallas Dallas. The same goes for the aspirational young professionals in Uptown. And the glittering, elaborate hotels. Here, you don’t aspire to be the best in the world at anything; you stand as if you are. And that just might be Dallas’ secret. “Some folks look at me and see a certain swagger,” longtime resident George W. Bush said when he was president. “Which in Texas is called walkin’.” He could have been talking about Dallas.

PHOTOGRAPHY COURTESY OF DALLAS CVB (TROLLEY AND PARK); PHOTOGRAPHY BY NAMEPIC/ISTOCK (SEAHORSE), ACCEPTFOTO/ISTOCK

Though the show ended in 1991, it continued for years in syndication in other countries (with a sequel running for three seasons on TNT beginning in 2012). To people around the world, Dallas was no mere TV show. It was America, land of ranches and cowboy hats and money, lots and lots of money. It was oil and tall buildings and big-haired women, where if you had the ruthless drive you could rule the world. And so Dallas the city got the biggest branding boost in the history of television. No longer just the city where JFK was assassinated, Dallas became America’s city. (The Cowboys became “America’s Team” around that time.) Tourists started coming, no longer just to witness the scene of a tragedy. They came to see America.

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I checked in to the Hotel Crescent Court, whose recent $30 million renovation seems an exercise in calm confidence. If you want the feeling of open spaces, book a suite there. I literally had a bit of trouble finding the bedroom. It’s past the suite’s entry hallway, past the vast living room and guest bathroom, past the gigantic flat screen. Make a wrong turn (I did), and you find yourself in a master bathroom the size of a moderate spa. And this wasn’t even one of the big suites. I headed downtown to meet with Carmen Hillebrand, an official at the Dallas Area Rapid Transit. DART has been expanding in the past few years, already covering 700 square miles and 13 cities. Pink and yellow buses on the D-Link route snake through the downtown area, showing up every 15 minutes and connecting to the light

Healthy Play Day

1 Mudhen Meat & Greens / Treat yourself to a balanced breakfast at this farm-to-table restaurant. After your meal, head next door to the Dallas Farmers Market (pictured).

2 Katy Trail / Built on an old railroad line, this historic trail stretches for 3.5 tree-lined miles. For a post-jog pick-me-up, stop at Toulouse Café and Bar along the trail. 2

3 White Rock Lake / Take advantage of Dallas’ app-based bike-share programs and peddle your way along the water. This gem boasts a paved 9.3-mile trail. Pro tip: Go early to avoid the crowds. 4 Dallas Arboretum / Located on the shore of White Rock Lake, the arboretum encompasses 66 acres of botanical gardens. Take a stroll through any of the venue’s 19 distinct garden displays.

rail and a trolley line. Buses on the Love Link route will pick you up from Love Field, one of Dallas’ two main airports, and take you to the nearby light rail station. “We like to say that Love Field is Dartable,” Hillebrand says. So are many other places throughout the city. I thought I knew Dallas. I definitely didn’t know its transit system. It’s not the sort of thing the city has a reputation for. Strolling down McKinney Avenue, the main thoroughfare in Uptown, I saw a streetcar ambling by and hopped on. As with the D-Link buses, there’s no fare. When I got off a few miles south, the conductor climbed down ahead of me and held up a stop sign so I could cross a lane of traffic. Which leads to another adjective you don’t tend to use with Dallas: quaint. You also don’t expect to see a lot of bike shares in this valet-parking city. But you do, the dockless kind. Now you see the bikes scattered all over the city. For a further surprise, however, try walking. This has become a much more pedestrian-friendly city. Some years ago, I would head up McKinney Avenue, dodging cars along the way and stopping at a coffee shop. One day, the barista said to me, “I recognize you: You’re the walker!” These days, I see plenty of walkers. This isn’t Manhattan, mind you. You won’t see the kind of stroller the French call a flaneur. But people are starting to stretch their legs.

Keep strolling Another feature Dallas isn’t known for: developed parks. And this actually is the great thing about Dallas. When it notices it doesn’t have something, it manages to come up with it. Because this is America’s City, and America has everything. I walked from the trolley stop to Klyde Warren Park, a spectacular 5.2-acre green space that sits atop a highway. It has a cool children’s play area, chess and ping-pong tables, a dog park, a putting green, evening entertainment, yoga classes, and even a gastropub. For a more natural experience, there’s White Rock Lake and the nearby Dallas Arboretum. It was a cold day when I went there, and I happened to be the only visitor. The lady manning the help desk looked at me as if I were planning to tag

PHOTOGRAPHY COURTESY OF DALLAS CVB, FRIENDS OF THE KATY TRAIL (MAN AND DOGS)

The swaggering just got easier

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STREETS ALIVE

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Presidential dreams I headed to Southern Methodist University, a few miles north of Uptown. I entered the campus down a broad lane lined by live oaks. That stately presence is warranted. With its all-around academics, highly regarded business and art schools, and pipeline of graduates into Dallas’ economy and culture, SMU boasts a significant footprint in the city. Also, Dallas is a big—and I mean Big D big—sports town, and SMU fits right in. I walked through the SMU campus until I came to the George W. Bush Presidential Library and Museum. An interactive exhibit, standard in presidential libraries these days, examines the complexities of major presidential decisions. There’s also a full-size replica of the Oval Office. My plan was to eat lunch back in Uptown at Bowen House, where they serve a Sloppy Joe grilled cheese. But I had failed to notice that the place was closed at lunch, so my friend Mark and I admired the lovely wood fire in the fireplace and then headed to one of the most reliable restaurants in Uptown: S&D Oyster Company. It’s an old timey place with checkered tablecloths and waiters who look like

Art Day

1 Arts District / Spread across 20 square blocks, this walkable area is home to the Dallas Museum of Art, the Winspear Opera House, the Nasher Sculpture Center, and more. 2 Design District / Channel your inner artist at Dallas Glass Art, where you can learn glassblowing, or check out one of the nation’s largest collections of contemporary British art at the Goss-Michael Foundation gallery.

3 Deep Ellum / This former warehouse district is now a hotbed for music, innovative cuisine, and graffiti art. Off the Record is a bar, live music venue, and vinyl record shop all in one. The Free Man features live jazz every day. 4 Bishop Arts District / This area is known for its small-town feel and independently owned shops and restaurants. Pick up a page-turner (and grab a beer) at The Wild Detectives before heading to We Are 1976 for a letterpress card.

they’ve been there since the joint was founded in 1976. I had a dozen raw oysters with sauce mixed in front of me by the waiter. Afterward I paid a visit to Noelle LeVeaux, interim president and executive director of Uptown Dallas Inc. Uptown is an aspirational neighborhood; its resident population, 18,000 in 2016, has grown by 66 percent since 2010. Judging by the people walking around, most of them seem to be millennials. Actually, it’s more than 40 percent, LeVeaux says. “People ask me why all the cranes, and I tell them, ‘That’s because people want to live here.’” That evening’s meal: Salum Restaurant, a high-end restaurant run by Abraham Salum. I had a serious mission: to try his famous rack of lamb. He changes the menu every month, but the lamb stays constant. It was juicy, perfectly savory, with just a bit of bite to it, as if a Kobe beef cow had gotten itself a Middle Eastern education. Meanwhile, I needed to do some shopping for my

PHOTOGRAPHY COURTESY OF DALLAS CVB; PHOTOGRAPHY BY HOLGER OBENAUS (GLASS ART), BRETT REDMAN (DEEP ELLUM)

the North Pole. “You want to see the Arboretum, hon, I suggest you walk in there,” pointing to a nearby door, “and watch the video.” I skipped the video and wandered around the flower beds past fountains and a mansion with a small restaurant inside it. Looping back around, I paused at a water feature with the sculpture of a woman staring at the vista of White Rock Lake. This was more like Dallas Dallas, only accessible. That night I had an early dinner with Debbie, a colleague, at Bullion, a new downtown brasserie run by Bruno Davaillon, a well-known Dallas chef. I had the superb bison pot au feu, a filet with beef broth and bone marrow. The next morning, I walked a few blocks from the hotel to Mercat Bistro. In the lobby of the adjacent office building, I noticed figures of mounted samurai warriors. The horses and warriors were realistically fake. The clothing was real, a display curated by The Samurai Collection. You find art like that scattered in odd places throughout the city.

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Scaled-up downtown I kept wandering around downtown. This area used to be rather tired, with a couple big hotels, a few old restaurants, and very few residents. Fifteen years ago, 40 downtown buildings stood empty. Today, the area was jumping with pedestrians, mixed residential and office space, and several new or renovated hotels. On Commerce Street in the heart of downtown, the Statler, which opened in 1956, just underwent a major renovation that honors its jet-set

Fancy Shopping Day

1 Mercat Bistro / Start your weekend with a European-style brunch at this Parisian eatery, a quiet respite nestled in the heart of the city. A menu must-have: house-made ricotta with local honeycomb.

2 Miron Crosby / In Texas, no shopping trip is complete without a cowboy boot purchase. Highland Park Village is home to this high-end boutique where you can design a custom pair. 2

3 TenOverSix / The high-concept store may have L.A. roots, but its vibes are all Dallas. Located in The Joule Hotel, this downtown shop is a carefully curated mix of accessories, home décor, art, and gifts. 4 The Adolphus Hotel / Sip on a cup of Darjeeling while you drink in the hotel’s rich history and elegant ambiance. Afternoon tea, held Friday through Sunday, includes a selection of finger sandwiches and pastries.

origins. I checked out the hotel’s rooftop pool and bar. It should have had a sign saying, “You have to be this cool to be here.” I’m not that cool. Just off the lobby, I found a pop-up store under the ironic brand Unbranded, which specializes in opening pop-ups throughout Dallas. The woman running the store, Gisela Borghi, is an Argentine Italian who specializes in goods crafted by artisans in her home countries. She calls her store Ora et Labora, Latin for pray and work. “I don’t mean it in a religious way,” she explains. “It just stands for that attitude of contemplative, thoughtful approaches to life.” I bought a bronze bracelet with Tuscan marble made in Cortina, Italy, along with a pair of bronze earrings each in the shape of a hand. In the Statler lobby, I met with Shalissa Perry, chief marketing officer for Downtown Dallas Inc. The rentals are cheaper here (averaging $1,200 a month) than Uptown ($1,970), but the apartments are 90 percent occupied. Four downtown parks are in the works, including “the smartest park in the world.” (It has something to do with Wi-Fi and urban gardening.) This neighborhood is walkable, with good transit, and is packed with restaurants. Hungry, I stopped into Commissary, which has grab-and-go food, and had an excellent meatball sub. A short walk from Commissary lies the flagship store for Neiman Marcus, a Dallas institution. I felt I needed a dose of the old-time TV version of Dallas, and nothing in the city represents this better than Neiman Marcus, with its over-the-top Christmas catalog and fashions serving the traditional Dallas elite. I bought a floral wrap dress that cost only a little more than I could reasonably afford. Marriage rescue achieved.

Where you’re from, cold beer, and Mom Deep Ellum was next. At Dot’s, I took a seat at a picnic table set in a large, sunny patio. One of the bar’s co-founders, Jeff Brightwell, joined me, along with a pair of city planners and Emily Vanderstraaten, marketing director with the Deep Ellum Foundation. Dot’s is named after Brightwell’s mother. “If there’s three things Texas boys love,” he says, “it’s where they’re from, cold beer, and their mom.”

PHOTOGRAPHY COURTESY OF MERCAT BISTRO, TENOVERSIX; PHOTOGRAPHY BY WILL GRAHAM (BOOTS) STEVEN VISNEAU (ADOLPHUS)

wife, whose birthday I had dangerously managed to miss. Stopping into The Joule hotel downtown, I looked into TenOverSix, a store with an eclectic collection of clothes, jewelry, and expensive knickknacks. I randomly pulled from a rack a dress with pants. It was beautiful, with a sheer floral pattern. The price tag was very high-end Dallas. I had to suppress a gasp.

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In Deep Ellum, High & Tight puts the bar in barbershop, and Glazed Donut Works attracts the latenight crowd.

the set finished, the musicians played “When the Saints Go Marching In” while parading through the small bar. The place was crowded for a weeknight. I had hoped to stop by local favorite Glazed Donut Works but had completely run out of gas. Past my geezer bedtime. I headed back to my suite at the Crescent, found the bedroom, and crashed.

Dallas dreams faster than you Years ago, when I was asked to do some business in Dallas, I was pretty excited. This was a new city for me, and I thought of its glittering skyline and imagined rich people riding around in limos festooned with longhorns. I got that partly right. The city definitely glitters, and it doesn’t lack rich people. It has all the amenities of a great weekend city. I’d been before to the superb downtown aquarium, the Dallas Museum of Art, and other museums, all within a few blocks of Klyde Warren Park. But those places (except the park) weren’t open when I shot through this time around. No matter. I’ll be back. And when I am, I’ll bring with me something I learned this time: If you want to find something in Dallas, just trust that it’s there. Name it, and it’s there, even if it doesn’t seem the kind of place that would have it. Trust that somebody in Dallas dreamed of it before you did. And if they dreamed of it, it happened. As far as I can tell, this is the true Dallas. You should imagine yourself there. Jay Heinrichs is editorial director of this magazine and author of The New York Times best-seller Thank You for Arguing.

PHOTOGRAPHY COURTESY OF HIGH & TIGHT, GLAZED DONUT WORKS

For a century, Deep Ellum centered Dallas’ industry. Dot’s is part of a former Model T factory; the door pulls look like they could have been taken from old leftover hubs. I was reluctant to leave Dot’s, but we had work to do. Actually, play to do. Vanderstraaten led us on a tour of Deep Ellum, whose core is intimately walkable. I poked my head into High & Tight, a barbershop with a bar in the back, where you can get a haircut and a cocktail in one sitting. We went on to a chicken place called Brick & Bones, sharing spicy and regular fried chicken while sitting at a large table. I washed mine down with a Lit Chickens cocktail, made with roasted pineappleinfused mezcal and rye whiskey. Time for music, which has a rich history in Deep Ellum. Blues legends played there in the early 1900s. After decades where buildings sat vacant, the neighborhood re-emerged as the center of Dallas’ music scene in the 1980s. We had a whiskey at Twilite Lounge while listening to an Americana band. The Winter Olympics were on TV, so we watched figure skating while listening to the music. Incongruous in all the right ways. The whole scene reminded me of Austin before Austin got big. We went a few doors down to Armoury D.E., where an old-time jazz band was playing. Two couples swing-danced in front of them, while the band looked on appreciatively. When 64 southwest april 2018

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★

He makes half-dollars multiply. He teleports his assistant. He levitates more than 10 feet off the stage. But Jason Bishop’s biggest trick was turning a nightmare of a childhood into a dream. � THE MAGICIAN WHO WOULDN’T DISAPPEAR

p. 67 / by brooke lea foster / photography by dustin cohen

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In a flash of light, Jason Bishop takes the stage at Allentown’s Miller Symphony Hall without ever stepping onto it. Shown on a video screen, walking closer and closer to the audience in the 1,100-seat theater in Pennsylvania, the magician and illusionist suddenly appears in person, standing under strobe lights and spotlights, as if he had sliced a seam from another dimension and stepped into this one. In the audience, mouths drop, and it won’t be the last time during this 90-minute show that people will wonder, How did he do that? It’s a question people have asked of Bishop his entire life. Whether it was during high school when he made doves appear out of his empty hands, or later when he first showed he could solve a Rubik’s Cube with a single snap of his wrist or skip cards off the floor like stones across a river, he has always wanted to amaze people. Later in this show, he sends his fearless assistant and longtime partner, Kim Hess, to levitate more than 10 feet in the air, and then somehow slowly floats to join her.

At a time when the internet robs many tricks of their surprise, Bishop still wows. At 40, he has performed in nearly every U.S. state, played hundreds of cruises, and taken his show to numerous countries, including France and China. He’s joked with Al Roker on NBC’s Today show and filmed an episode for the CW’s Masters of Illusion. In December, he headlined 39 shows in Times Square. But the smooth rise of Jason Bishop, while seemingly glamorous, romantic even, may be his greatest illusion yet. In neighborhoods not far from this Allentown theater, he endured a childhood no one should ever have to suffer. Which makes How did he do that? even more mystifying.

efore the show, Bishop is backstage in his dressing room, a few small boxes of his props (balls, coins, cards) lined up on a countertop, a mirror illuminated in fluorescent light stretching the length of one wall. He applies a mysterious substance to a deck of cards,

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and then begins to fan them. He likes to keep his hands moving right before a performance, and he always waits until minutes before he goes onstage to dress in his signature Diesel jacket, skinny jeans, and black leather boots. “If I stay busy,” he says, “then I never get nervous.” But that this is a hometown show, the first that Bishop’s done in the Lehigh Valley in 10 years, means this particular performance in early February is loaded with emotion. Bishop grew up in foster care homes in the area, living in an orphanage in his earliest years. His biological parents, whom he barely knew, were heroin addicts. Less than 20 miles from the theater is where Jason, at the age of 7, went to live with one of his first foster families. He bounced from family to family, attending the local middle and high school in an Allentown suburb, where classmates knew him as the foster kid. When he turned 18, he left government care. The memories Bishop has of his early childhood are mostly defined by hunger. At 5 years old, Jason, then Jasane Castro, remembers asking his birth father for food, his stomach empty and grumbling, and the man ordering him to go to bed: a twin mattress on the floor that he shared with his five siblings. He regularly picked through trash for food, and sometimes his birth parents left him in abandoned buildings at night while his birth mother went in search of drugs. Even now, years later, Bishop will stop himself from overeating, which is his inclination because whenever food was put in front of him as a kid, he’d eat as much as he could. He never knew when the next meal would come. At some point later, a caseworker arrived, clicking a ballpoint pen—Jason remembers staring at the tip. Soon after, he was placed into state care. Once he left his birth parents, he was fearful at the idea that he might have to go back to them. “Even though I was a little kid, I had this sense that I had to get out of there,” he says. “It may sound harsh, but I wasn’t sad to leave them. These people had never acted like my parents. They’d never even taken care of me.” That Christmas, he and his siblings were living in an orphanage, St. Joseph’s. From the doorway of his shared room, he watched as an employee pushed a cart full of donated presents down the hall, stopping at each room to hand a gift to each child. Jason was 6, but the sight struck a chord in him, and to this day, he can’t tell the story without

his voice wavering. In a past riddled with sadness, it’s this memory that rattles him; he can’t tell it without crying. “Just picturing these kids gets me,” he says. “They deserved a family, but here they were on Christmas Eve waiting on this sad and lonely present cart. To me, they were better than that.” It’s here that you get a glimpse into the unshakable mindset that has come to define Bishop’s relationship to his past: Somehow, rise above it. “Jason has always chosen to reject that kind of baggage,” says his longtime foster mother, Suzanne Ernst, whom Jason calls “Mom.” “At some point, he was able to find a filing cabinet in his mind and close the drawer on the past. He said to himself: ‘I’m not going to let this affect my life.’” Bishop was one of 25 foster children who came to live with Suzanne and her husband, Paul, in their large Victorian in Fleetwood, Pennsylvania, over a few decades. When he arrived at age 8, he had one of the longest honeymoon periods of any child she’d met. He remained on his best behavior for his new foster parents for six months, until one day he got angry about something—“It could have been that he wanted pancakes and I made eggs,” Suzanne says—and he began throwing himAs a teen, self against the stained-glass doors Bishop spent endless hours in the entryway. studying his Anger turned to sobbing. So craft.

�

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she sat with him on the living room floor for more than an hour talking to him, assuring him that she was there to listen. Finally, he admitted why he was upset: He missed the foster mother at his previous placement. It was confusing for a young child to become attached to a loving adult only to be sent to a different family. (The previous foster couple had split up.) From that moment on, Jason attached himself to Suzanne, and he came to her soon after, and while looking up at her with his sweet, big round eyes, he asked: “Will you be my forever mother?”

uzanne, who didn’t hold back in her love for the foster children she parented (she and Paul also have three biological sons), would often tell kids what they needed to hear to give them a sense of security at their new home. Of course, she’d be his forever mother, she told him, and she meant it. She was beside him through some of the toughest moments of his childhood. It was at her house that he’d learn that his birth father had been stabbed to death, and his mother was going to prison. Asked about those two events, Bishop says only, “They are very related.”

want to see you anymore. “It was a turning point for Jason,” Suzanne says. “Some foster kids hold on to the idea that their parent is going to come back for them, but he severed ties early and it allowed him to move on. He always had this determination within.” (His birth mother passed away when he was a teenager. Jason lost track of his biological siblings in the foster care system in subsequent years and has little contact with most of them today, in part because it’s emotionally draining.) Of course, there were still struggles, since for a child, even changing schools can be traumatic. His best friend, Ryan Whitaker, recalls the first month Jason arrived at his school in eighth grade. A popular student announced to a few classmates that he didn’t like “the look of that kid,” and when one of his cronies took a swing at Jason, the newcomer knocked the bully down with a hard jab to the chest. “In typical Jason style, though, he put out his hand and helped the kid up,” Whitaker says. “You could tell he’d been in some scraps, that he was tough, but he was always such a good kid.” When Jason was 12, the system took him

I’ve always been drawn to stories of self-made men. Magic was filled with these kinds of people. After Jason attended a few state-mandated visits with his birth mother at the jail, he told Suzanne and his caseworker he wouldn’t go back. Jason, then 8 or 9, was so insistent the foster care agency made him a deal: If he’d get on the phone with his birth mother and explain why he didn’t want to go, he wouldn’t have to return. Suzanne remembers this little boy standing in her kitchen, holding the big receiver to his small ear, standing with authority and speaking so clearly: I don’t

away again, not due to anything occurring in the home—he still doesn’t entirely understand why, but thinks it was agency politics—and placed him in another foster home. But the day he left, Jason promised Suzanne and Paul that he’d return as soon as he turned 18. Over the next few years, they kept in touch through visits and phone calls. And true to his promise, on his 18th birthday, Suzanne was washing the dishes in the kitchen sink when she saw Jason enter through the back

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â&#x2DC;&#x2026;

Bishop at Schaeffer Auditorium at Kutztown University, which he attended before pursuing his career on the road

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uring the show, Hess, Bishop’s assistant, steps into a rectangular-shaped box and is out of sight. Jason, enjoying the suspense building in the crowd, folds the panels of the box inward, shrinking it to roughly the height and width of four shoeboxes. After turning

the table and showing it to the audience, he pulls two of the silver swords positioned on the back of the prop and pierces through the sides of the box, and then punctures the top with a third sword. After a dramatic pause, he removes the swords, unfolds the box, glides his hands over the top, and sees Hess pop her head up and then stand with a flourish. The crowd eats it up. Perhaps it’s due to his variation of the classic box trick, or maybe it’s his dry humor. Either way, he owns the audience. “Any questions?” No pause. “Cool. Moving on,” Bishop says, flashing a boyish grin. Along with ticket buyers, critics have taken note of his craft. “There’s real elegance and even wit in the precision of his gestures, the agility of each finger,” wrote one reviewer in The New York Times. That mastery is the result of decades of study. When Jason was in high school, he would go to the library (less than 3 miles from the site of this show) and take out whatever books he could

PERSONAL PHOTOS COURTESY OF JASON BISHOP

gate and walk the path up to the back door. “Whenever kids would leave us, my husband would always prepare by distancing himself, but I’d hold on until they were driven away, and then fall apart every time,” she says. “But if you go through all of that grieving and then the child comes back to you, then that love is rekindled so quickly.” And there wasn’t any question at that moment, as mother and son hugged, tears in Suzanne’s eyes, that she loved him like one of her own. “I knew then,” she says, “that Jason would be a part of our lives forever.”

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�

Clockwise from center: Bishop with his assistant, Kim Hess, and Gizmo; with Hess and biological brother Aladine “Dino” Vargas (right), at high school graduation; Jason at 6; with Hess and foster mom Suzanne Ernst in Alaska; on Toronto’s Breakfast Television

find about great magicians like Harry Houdini, Alexander Herrmann, and Howard Thurston. “I would see a magic special on TV as a kid, and I’d wonder if I could do that,” he says. “When I realized magic was something I could actually learn, I’d stay up reading about it until my eyes were red.” When asked if magic was a form of escape for him, Bishop says there’s some truth in that. But at first, he says, the magicians fascinated him more than the magic. Houdini rose from an impoverished background to become one of the most celebrated magicians in history. Thurston, who was said to be more famous than Houdini in the 1920s, ran away from home, penniless, to join the circus before finding magic. Jason was 15 when he recognized a pattern in these legendary performers: They struggled and had no fancy educations, privileged pedigrees, or family connections. Often, they came from

nothing, relying on a mix of pluck, showmanship, and determination to rise to the top. “I’ve always been drawn to stories of self-made men,” he says. “Magic was filled with these kinds of people. These men had the most amazing lives, and reading about them made me think, This is possible for me.”

ishop’s distinctive brand of performance combines the flashy style of magic’s theatrical height 30 years ago (think David Copperfield) with the kind of intimate sleight of hand showcased by performers like David Blaine and Ricky Jay. He complements that with a down-to-earth charm, a natural gift honed by hours of practice. “Jason has a level of honesty as a performer,” says Jim Steinmeyer, one of the leading designers of magical illusions and special effects. Steinmeyer was consulted by Copperfield for the magician’s trick of making the Statue of Liberty disappear, and he has helped Bishop develop a few of his exclusive tricks. “He does the big, impressive illusions. He does intimate sleight of hand. He’s funny and chatty onstage. And in bringing all of these things together, he’s made magic feel hip again. People see his show and think, This guy is really cool.” In Bishop’s act, he’ll walk through jail cell bars in one trick and then seemingly teleport Hess from one large cabinet to another. He follows that by sitting solo for “close-up magic,” making decks of cards appear from nowhere, and making half-dollars multiply from four to eight to 12 to 16. These are serious tricks, but Bishop rarely takes himself seriously. Thanks to his lighthearted conversational style and wit—something he practiced by listening to radio personality and comedian Ron Bennington on long drives to performances—he’ll generate as many laughs as april 2018 Southwest 73

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gasps. “When he’s up there, he’s just being Jason,” says longtime friend Whitaker, who still lives in Allentown. “It’s like you’re hanging out with the same funny guy, only he’s on a stage.” Hess likens Bishop to the guy at the party who everyone wants to talk to. “He’s not a showoff,” she says. “People are just drawn to him.” At the Allentown performance, when he calls a 9-year-old boy onstage as a volunteer, the child admits to the magician that he doesn’t believe in magic. Bishop doesn’t miss a beat. “Oh, so you’re a septic. I mean, skeptic. What’s the difference really? They both stink.” Whether or not the audience laughs doesn’t matter because Bishop cracks up at himself, endearing him to the crowd; he even points out a joke if one falls flat: “Hey, I don’t come to your job and judge you, do I?” After the septic joke, Bishop turns to the boy, telling him to stare at the dollar he brought with him onstage. Bishop folds the borrowed bill down to a small square and then unfolds it back out, only this time it’s a $100 bill. The boy looks stunned, even more so when the magician tells him to keep it. Bishop, without gloating, without flourish, just smiles.

ong before bishop began his ascent as a performer, Hess was by his side. They were a pair from the start. There was an attraction, but also an ease; they were best friends months before they went to prom together. That they shared an interest in performing only drew them closer. Hess has won numerous awards as a baton twirler and has a natural stage presence. “He pursued me, which was new for me,” she says, of their senior year. “And I remember that he was very loving, right from the beginning, always making sure I was okay. Even today, he’s like that.” In the early years of their act, they would work odd jobs and put every penny toward buying magic props—linking rings, vanishing candles, decks of cards. At Christmas, he’d ask his foster parents for thick tomes on magic, some written by Steinmeyer, whom he didn’t know at the time. And in an attempt to land gigs, they would cold-call dozens of venues in the Poconos and Catskills. If 10 people said no, they’d dial another 10. “In those days, it was like we were in a hole in the ground and we just kept trying to claw our way out, even as the dirt kept coming in on us,” Bishop says. “We had no money, no experience, no

A Study in Showmanship

Jason Bishop lives to wow audiences. So what performances and ideas have wowed him? Here are four that left an impression.

flurry of wings lance burton what happens: Doves appear in his bare hands, from a glove, out of a handkerchief, and out of torn paper. bishop says: “For stage manipulation, I’m not sure anyone was smoother or better paced. Starting in magic, I wanted to be Lance Burton.”

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dancing handkerchiefs doug henning what happens: Handkerchiefs float, dance, and dart impossibly. bishop says: “It was just fun [and] amazing, and exuded the energy and charm I hope Doug is long remembered for.”

no ordinary guy penn & teller what happens: A man from the audience engages with both Penn and an obscured Teller for quite a while. Turns out, the man is Teller. bishop says: “The brazenness, shock, and creativity of the effect make me feel that, as magicians, we can push ideas further than we first think is possible.”

craziest encore andy kaufman what happens: This actually isn’t a trick. After a show at Carnegie Hall, Kaufman took his audience in buses to a nearby school for milk and cookies. bishop says: “It was that rare type of performance that crossed into personal experience. Those are the types of moments I hope to one day have with my audiences.” ILLUSTRATIONS BY PETER OUMANSKI

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awards, no press. We didn’t have photos. We just had this cockiness and confidence, and it felt like if we could just get the right person, it could change everything.” When they finally did begin booking shows a couple of years after graduating from high school, they treated each one like a Broadway-level performance regardless of the venue, practicing every twirl, every hand movement, every joke, over and over. On a whiteboard in their workspace, they drew up serious lists of goals, which were always changing. “As soon as they’d scratch one off, another would appear,” Suzanne recalls. “They both shared the same ambition from the start.” And while Hess wanted the show to succeed, she also wanted Bishop to succeed. From the moment they fell into the same group of friends as teenagers, they were always together, always scheming, planning, dreaming, and supporting each other—all the while falling deeper in love. “I think Kim always believed in him, and she’d do anything for him—she still would,” says Suzanne, who was always amazed by Bishop’s ability to endure so much rejection as a performer, an anomaly for foster kids who spend a lifetime feeling rejected. Hess knows a lot about Bishop’s past, of course, but she says he’s still figuring out the many ways it shaped who he is today. “With Jason, I always find it interesting to learn another little tidbit,” she says. “Because sometimes, when you hear it, it makes all the other things stick together.” In high school, Jason did the bare minimum to get by, Suzanne says, but then he’d spend all his free time practicing a trick for English class where he put a sheet over a classmate at the front of the room and made him vanish. His mom worried that Jason wasn’t thinking about his future in practical terms. “I wanted his feet on the

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ground,” she says. After graduating in 1996, Bishop attended Kutztown University, where he majored in theater, but he left after two years. He and Hess had been cast in a traveling game show, and they planned to take the salary they made from the show and buy larger illusions. Soon after they got back in 1998, they landed their first regular gig at Caesars Brookdale Resort in the Poconos.

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hose who know the couple will tell you they’re doing much of the same thing today that they were doing 20 years ago. Bishop dreams up the tricks, scribbling down designs for prototypes and pulling from a variety of disciplines to execute them—technology, physics, chemistry—while Hess, in addition to the physical demands of her stage work, manages the money, organizes the props, and tracks the performance schedule. They never married, mostly because they’d rather spend money on props than a wedding, and they don’t have kids—they aren’t sure they could raise them being on the road all the time. But they do have a sweet Yorkie named Gizmo, who is a popular part of the show; the pup vanishes in a metal box and then comes running back onto the stage. (He also gives fist bumps.) But even with all of the pair’s recent success, Bishop’s ambitions only seem to rise, and he’s yet to find the trick that will make him a household name. While he’s doing several illusions that no other magician is doing onstage today, Bishop wants to push the show to be even more original. He wants each of his acts to feel like pages in a comic book, where his tricks are like moving pictures that freeze at times, leaving the audience with a lasting sense of amazement. Steinmeyer, who has worked with dozens of magicians over the years, says he enjoys working with Bishop because he’s open to trying anything. “Jason will often say to

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★

Gizmo adds to the act’s popularity.

Celebrating

me, ‘I really want to do different things. Don’t count me out because you think it’s not quite in my style.’ And that’s rare for a performer,” he says. “To start with something brand new and put it on a stage, that’s a big adventure. It involves more time, more money, and it’s scary for some people. But Jason isn’t afraid of that.” Or, perhaps, Bishop’s already performing the illusion that will make his name as recognizable as Copperfield’s, and he just needs to get the right people to see it. In one sequence of the show, Bishop makes an illuminated ball rise out hope channel.indd of a box. With the glowing ball hovering in a fog in mid-air, Bishop sends it up and down, side to side, with an elegant flip of his hands, losing himself in the mesmerizing quality of it, until finally making the ball float in an arc over his head. Anyone watching the effortless display has no idea, of course, just how many years (21 to be exact) Bishop has spent trying to get the fog and movement and levitation just right. No one will know just how many times the ball failed, how many times Bishop wondered if it would appear as entrancing as he imagined it, how many times he could have given up. But when it comes to magic, Bishop will tell you, he never gives up.

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Brooke Lea Foster is a freelance writer in New York. Email her at brookeleafoster@me.com.

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counter revolution

by melissa hung illustration by sam kalda

My grandparents from China risked everything to start a humble grocery store in an unlikely place—and changed my family forever.

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y siblings and I stand in the utility room, in front of the giant cardboard box full of cardboard boxes. The box is large enough to fit all of us. At 15 I’m the eldest, so I have the plan. “Here,” I say to my sister as I bend into the giant box and lift a smaller-but-stilllarge box out. We make a stack of boxes, and then sort them for quality: The good ones stay with us, the beat-up ones go back into the giant box. Twice a week, a recycler stops by my grandparents’ grocery store and drags the box of boxes out of the utility room, through the store, and out the front door, emptying its contents into a waiting truck. He recycles them in Juárez, just on the other side of the border from El Paso, Texas, where our store is. My sister and I pull our boxes into the store, our 8-year-old brother following behind. We pull them past the Formica table at the rear of the store where my grandparents eat dinner, and stop in front of the freezer. Here, we set up our operation, opening up all the boxes and connecting them, fitting smaller boxes into larger ones. We construct a multi-room house, and I ask Grandpa to cut out some windows for us with his box cutter. Then we crawl into our little house and decorate the interior with markers and Wite-Out. april 2018 southwest 79

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he store was named after my grandfather: Paul Chew Grocery. Its name announced who we were—Asian—in a town with few of us. Every summer, my mother and us kids flew from Houston to El Paso to visit for two weeks. My siblings and I rang up sales on the store’s single register and helped bag groceries, but mostly we played in its aisles and raided its ice cream freezer. Everything unfamiliar was fascinating: the beer-stocked walk-in refrigerator that we’d stand in until we couldn’t take it; the roll of butcher paper that we’d tear giant pieces from to write on; the manual adding machine; the sticker price gun; the cardboard boxes. When I was learning to walk, I pulled bags of chips and boxes of light bulbs down from the shelves. I rested my head on a loaf of bread as if it were a pillow and my grandparents laughed. Not until I was much older did I understand the sacrifices my family made and the opportunities the store gave us, the lavishness of using a loaf of

The store, in the ’90s

bread as a pretend pillow. At home in Houston, my mother spoke a standard Hong Kong Cantonese with my father. But in El Paso with her family, she reverted back to village dialect. It was the Cantonese of where she was born, an accent that marked our rural origins. Today, on rare occasions in San Francisco where I live, I will hear it in passing and its melody will sing straight to my heart. I’ll want to turn around and follow the speakers, tell them I come from the same place. But I can’t speak it, can’t prove I’m one of them.

y grandfather grew up one of eight children in a family that farmed rice. Three of his siblings did not survive childhood. When he was 13, the Second Sino-Japanese War interrupted his education. He remembers bowing to the occupying Japanese soldiers whenever his family took their goods to market. He married my grandmother in an arranged marriage. The eldest of five, she had spent her childhood looking after her siblings, never attending school. Staying in the village meant that you would

always be poor. After his daughter —my mother—was born in 1950, my grandfather left by himself for Hong Kong, and eventually, America. He opted to come by plane rather than ship, a choice that would get him to America faster but cost three times as much. It took almost three days, making connections in the Philippines, Guam, and Hawaii before landing in San Francisco, where he was detained by immigration. To relieve their boredom, the detainees pooled their money and asked a janitor to buy a TV for them. Although they didn’t understand much English, they watched the images of this country they hoped to join. After two weeks, my grandfather was released, and took a train to El Paso. An ancestor had come to America to work on the railroads, and his son—my grandfather’s uncle—had trained at Fort Bliss for several months before being deployed to Europe for World War I. He liked the sun so much that he returned to El Paso after the war. This is how my family ended up in the Texas desert. Like many immigrants, my

PHOTOGRAPHY COURTESY OF MELISSA HUNG

The spot where we set up our cardboard house is still part of the store—it’s past the butcher counter, before the beer and soda coolers—but it’s filled with the personal: medications, old shoes, a small TV with a VCR. Sometimes we sit at the Formica table and watch The Sound of Music, The Wizard of Oz, or Giant, the 1956 James Dean movie about a wealthy Texas ranch family. These are the few movies my grandparents have on VHS, taped from TV broadcasts; we fast-forward through the commercials. I find Giant boring, but Grandpa seems to like it. We are Texans, but nothing like the family in Giant. We are immigrants who bet everything on this store.

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Experience Jax by day… grandfather went to work for relatives, slowly paying off the debt he owed them for bringing him to America. He learned English and Spanish on the job, working his way up from stock boy to the assistant manager of a grocery store. After seven years, he sent for his wife. After 17 years, in 1967, they struck out on their own. Because they had little money, they could only afford to buy a store in a low-income neighborhood. Everyone told them that that particular store was a bad idea. It wasn’t in a good neighborhood. It wasn’t on the corner. It cost too much for what it was. But what other chance would they get? My grandparents and their Americanborn children moved into El Segundo Barrio, living right behind the store. The living quarters were behind the utility room, which was behind the retail space. Like the cardboard house my siblings and I built, each section was arranged one behind the other, all contained within one building. They never took a day off; the store was open every day from 7 a.m. to 9 p.m. They learned what their customers liked and kept the store well stocked. They ordered apples and pears—oranges not so much. They kept more tortillas on hand than bread. They sold loose cigarettes and single postage stamps and toilet paper by the roll. They sold veladoras, tall candles with images of saints, gentle lights that burned many hours for prayer. My grandparents paid off their little store in two years. Income from the store supported not only their three American-born children, but also my mother and my great-grandmother who was raising her in Hong Kong. The long hours they put into making their store successful meant that they could finally send for my mother. She immigrated to the U.S when

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If I close my eyes, I can hear it chime, and I can hear my grandmother sweeping. Every evening, she started from the back of the store, sweeping the day’s dust and dirt out onto the sidewalk. Then, she swept the sidewalk.

n 2006, I visited my grandparents’ village with my parents, my siblings, and my mother’s cousin and his family. We took the ferry from Hong Kong to Zhuhai, a booming, skyscraper-filled city of 1.2 million people. From there, we hired a driver and piled into a ’90s-era Toyota van. After an hour or two, Mom’s cousin instructed the driver to turn left onto a small, dusty road. The village was not what I expected it to be; it was denser than I imagined. The brick buildings were two stories, with tile roofs, and close to one another. The paths between them were so narrow that if you stood between two buildings and stretched out your arms, you could almost touch them both. The driver maneuvered carefully. My mother’s cousin and his wife got out of the van to move people’s scooters out of the way so that we could pass. Our empty family home was still there, stripped of all the metal that could be taken. Someone had even come inside and pried the metal handles off of drawers. Over the decades, members of our family left one by one and scattered beyond the village. When you leave the village, you leave it for good. The visit was my mother’s first time back since she left as a child for British Hong Kong. Mom walked from room to room, remembering. This was the room where I lived with your grandma. This used to be the kitchen. The floor used to slope here. Little remained in the house, just a few pieces of wooden furniture and a collage of photos, including some

They never took a day off; the store was open from 7 a.m. to 9 p.m.

she was 19, a stranger to her family. My mother worked in the store, as everyone in the family did. She clashed with the rest of her family, having gone from being in essence an only child to a grown woman with much younger siblings. At the store, teenagers attempted to rob my grandparents, and thieves made mad dashes out the door with armloads of beer. Customers with bills on credit skipped out; checks bounced. But they persevered. I asked my grandfather once why he thought his store was successful. He knew what his customers wanted, he said. That—and luck. In the ’90s, as big, brightly lit grocery store chains became commonplace, sales slowed at my grandparents’ store. In a photo I took of my grandfather during that time, he stands with his palms flat on the counter. He looks as if he is bracing for something. Behind him in the photo, wooden shelves run to the ceiling, stocked with cigarettes, shaving cream, candy bars, padlocks, and a jar marked “Beef Jerky” filled with plastic combs. Items at the top, like stockings and shoelaces, hung from hooks and could be retrieved with a long metal stick. In front of him sits the high-backed cash register, its keys smooth and substantial. At the center of the white counter is a large patch of brown. The top layer had rubbed down to its foundation after so many decades of transactions across its surface. In the photo, my grandfather stands behind the counter, his white apron worn to near translucence. A customer in a white T-shirt and red cap is at the door. I took the photo as he opened it, and a line of light crosses the floor of mismatched tiles. The door had a screen, which swung open on a spring. A little bell hung from the spring and chimed pleasantly whenever anyone walked in.

of my grandparents and great-grandparents. Standing in the house, I thought about how my grandfather left for America and how his father would pass away before he had the chance to see him again. When he left, did he say goodbye to his parents knowing that he might never see them again? What do you take with you when you are leaving forever? How do you say goodbye? We walked back to the waiting van and made a series of complicated turns through narrow streets that were built before cars existed. We passed old men sitting beneath a tree and old women in hats riding bikes. We passed other villages, and then stopped at a cemetery to pay respects at the family grave. “Just do what I do,” my mother said, slender smoke uncurling in the air from the incense in her hand. I mimicked her motions. We bowed to our great-grandfather, who was never allowed by the government to leave the village. We bowed to our great-grandmother, who returned to the village at the end of her life. She asked my mother, whom she had raised, to return one day and visit her grave when it was safe to travel to China. My mother stood at her grave for a long time, tears flowing down her face.

ometimes I try to find the village on Google Maps, but it is too small to have a name in English and I cannot read Chinese. I retrace our steps from the trip: We drove about this long, which means we went about this far, which means

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it is somewhere in this area. I come from the same place. But I don’t even know where that is.

n 1997, after 30 years, my grandparents closed their store and retired. One night recently, I feed the address into the internet. This is how I learn that the building became a church, and then a multi-family home. The 1960s building has been remodeled and painted a nondescript white. When it was our store, the façade had maroon tile and was painted doughnut-box pink. My grandfather says he was lucky to come to America when he did. Today, everyone drives to the supermarket instead of walking to the corner store. There are not as many little grocery stores. He sees none where he lives now in Jackson, Mississippi. But in dense cities, they are still there. If you visit your local bodega, there will be a shopkeeper like my grandma who will tease you with a mean but loving nickname. There will be someone like my grandpa who knows what you’re looking for. There will be neighbors hanging outside the store, drinking soda or beer. “You know, in the evenings, in the summertime, everybody was sitting around on the sidewalk. Some of them sat right in front of my store,” my grandfather explains to me one day over FaceTime. “They’re just sitting there—there’s not even A/C—in the evening, talking and talking. I felt very comfortable.” “Did you ever go outside and talk with them?” I ask. “Once in a while. But I go back to the store. We had lots of things to do.” Melissa Hung has written for NPR, Vogue, and Catapult. She lives in San Francisco. Drop her a note: melissa@melissahung.xyz.

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SPIRIT OF BALTIMORE

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In 1817, Baltimore became the first U.S. city to illuminate its streets with hydrogen gas lamps. Those lamps have long since been replaced with electric ones, but the city continues to showcase its energy and creativity by producing one of North America’s largest annual light festivals. Light City celebrates the city’s past and present through art, music, and cultural activities. For the first time ever, the festival will be held in Baltimore over three consecutive weekends with Neighborhood Lights kicking off April 6-8 and the BGE Light Art Walk transforming Baltimore’s Inner Harbor into an interactive playground of light and music from April 14-21. Don’t miss “Projecting the Past, Illuminating the Future,” a projected shadow puppet play in Sisson Street Community Park. Other mustsee attractions include a student programming showcase featuring wearable electronics and Baltimore Hoop Love, an illuminated hula hoop performance. Labs@LightCity, 86 southwest april 2018

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In addition to Baltimore’s spectacular Light City festival in April, the rest of the state showcases art and culture throughout the year in its green spaces, parks, museums, and outdoor music venues. June in Chestertown means the National Music Festival: two weeks of orchestral concerts, including soloists, chambers, and full orchestras.

If folk music is more your style, the National Folk Festival in Salisbury is not to be missed. Held in September, the festival is the longest-running celebration of culture and traditional arts in the country. Also in June, the popular Annapolis Arts Week features three events: Paint Annapolis, First Sunday Arts Festival, and the Annapolis Arts and Wine Festival, all of which spotlight gallery exhibits, live music, and the performing arts. From July 20–22, Baltimore puts on Artscape, the nation’s largest free arts festival. The three-day event features 150 fine artists, fashion designers, and artisans. Visiting another time of year? Get your culture fix at area museums. The Baltimore Museum of Art features works by Matisse, Picasso, and Degas, while the American Visionary Art Museum is heralded as a temple of outsider art. Located in the Mount Vernon neighborhood, the Walters Art Museum houses one of the largest collections of ancient Egyptian art and artifacts in the world, and sits next door to the must-see Washington Monument.

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The Baltimore-Washington International Thurgood Marshall Airport is just a 15-minute drive from downtown Baltimore. In the area, there are more than 30 hotels to choose from, including Marriott, Hilton, and Westin brands, many of which offer abundant meeting and special event spaces, as well as customized weekend getaway and Baltimore sports packages. One of the newest additions to the hotel scene is the much-anticipated Live! Hotel, opening this spring

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TASTE THE CITY

Last year, Zagat named Baltimore one of the most exciting food cities in America. It’s not surprising, given that some of the city’s top chefs, most innovative menus, and artfully designed dining rooms can be found at six homegrown restaurants founded by Alexander Smith, a native son and owner of Baltimore’s Atlas Restaurant Group. Enjoy courtyard seating and nightly music in a European chic setting at Tagliata. Or head next door to the Elk Room, its sister speakeasy. The intimate bar and restaurant serves dishes like elk tacos and venison tartare, as well as handcrafted classic cocktails. Find house-made spirits and the

Loch Bar city’s famous coastal fare at Loch Bar, an upscale oyster bar that overlooks the Inner Harbor from the elegant Four Seasons. Azumi, a Japanese fine dining restaurant with inventive sushi rolls and an extensive sake selection, is also tucked inside the hotel. For a quick, casual spot, stop at the Harbor East Delicatessen and Pizzeria, which serves tasty and

affordable soups, salads, pizza, and sandwiches. More seafood is on the menu at the upscale, Greek-inspired Ouzo Bay. Opt for the grilled seafood meze sampler, lobster orzo, or—for a real showstopper—the flaming saganaki tiganito. The meal comes with an unobstructed view of the bay and a complimentary shot of the eponymous Greek liqueur.

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EXPLORE A VIBRANT NEIGHBORHOOD

Baltimore is known for its neighborhoods, each with distinct character and attractions. For the most contemporary of them all, visit the 12 square blocks that form Harbor East. This fully pedestrian urban district is a shopper’s dream, where a directory of upscale and high-end retail stores includes Under Armour’s flagship Brand House, along with the fashion and style brands you know and love—plus a few serendipitous surprises in between. Catch the latest Oscar-winner at Landmark Harbor East Cinema, and then rest and recharge at any of the neighborhood’s four modern and comfortable hotels—Hilton Garden Inn, Homewood Suites, Marriott Waterfront, or the Four Seasons, the site of a spacious and luxurious fullservice spa. Harbor East is also home to more than two dozen exciting dining and drinking options. Choose from an Irish pub, Lebanese taverna, tasty taco house, and traditional tapas bar to fuel your fun.

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Paradise awaits in warm ocean breezes and panoramic vistas. In Baltimore, adventure is within easy reach via the Cruise Maryland Terminal. Conveniently located near downtown, this “gateway to your getaway” is situated near an Amtrak station and is within minutes of BWI. The terminal offers a secure, on-dock parking lot adjacent to the cruise terminal building, and the check-in process for your cruise is so fast that you’ll go from baggage to beverage in 15 minutes. Choose from 100 departures annually, with destinations including the Bahamas, Bermuda, the Caribbean, Canada, and New England. Both Royal Caribbean’s Grandeur of the Seas and Carnival’s Pride, a Spirit-class ship, sail from this port. Many cruise passengers also stay a few extra days before or after their cruise to enjoy all that Baltimore, Annapolis, and Washington, D.C., have to offer.

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About an hour’s drive from Baltimore, you can pick your own apples or peaches, tour wineries and breweries, and shop for fresh produce at the 93,000-acre Agricultural Reserve, a centerpiece of Montgomery County. Its proximity to the nation’s capital makes it easy for visitors to walk right through history at sites like the Great Falls Tavern Visitor Center in the Chesapeake & Ohio Canal National Historical Park and the Woodlawn Manor Cultural Park’s Underground Railroad Experience. There are multiple shopping districts within this affluent county, including Bethesda Row and Downtown Silver Spring, and restaurants like the Silver Diner in Rockville and the popular Normandie Farm Restaurant in Potomac. Get tickets to see a show at the three-screen AFI Silver Theatre and Cultural Center or the historic Music Center at Strathmore, home to the National Philharmonic, Baltimore Symphony Orchestra, and Maryland Classic Youth Orchestras. No visit to Montgomery County would be complete without a stop at one of its many breweries. Visit Montgomery recently started offering a Maryland Brewery Tour, but you can also go it alone. Favorites include Waredaca Brewing Company, Denizens Brewing Co., and the Brookeville Beer Farm.

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TEXAS

DE S TINATI ON

Texans take a lot of pride in their state. And why not? Austin is home to some of the best live music around, Dallas boasts cosmopolitan charm, South Padre Island has miles of beautiful beaches, and then thereâ&#x20AC;&#x2122;s everything in between. The Lone Star State has a little something for everyone. By Page Grossman

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DESTINATION TEXAS

SPECIAL ADVERTISING SECTION

Hotel Valencia

San Antonio River Walk

SAN ANTONIO

San Antonio is known for the Alamo, but its small-town vibes are sure to win you over. Stroll along the River Walk, sample the city’s fiery flavors, or simply relax in a rustic hotel. Cowboy boots are recommended, but not required.

SAVOR

At Boudro’s, located on the River Walk, diners can eat next to the river or even on it: It’s one of the few restaurants to offer a dining experience on a river barge. The nightly cruise menu consists of four courses and lets diners pick from black angus beef tenderloin served with a smoked shrimp and gulf crab enchilada, or grilled Atlantic salmon with Creole mustard butter. Prefer to stay on land? The restaurant serves all of the cruise menu items, as well as freshly prepared tableside guacamole, chile-fried gulf oysters, and a can’t-miss crispy tortilla fan that comes covered in cinnamon, sugar, berries, and Chantilly cream.

Located in the cellar of the Bottling Department—a food hall at the historic Pearl Brewery—Jazz, TX offers music lovers and dance enthusiasts a cozy place to sip drinks and enjoy live tunes Tuesday through Saturday. Music is the focus, but the small plates menu also hits the right notes. Favorites include the roasted bone marrow with blackberry jam and the chicharrón fries with chorizo gravy. Wash your meal down with a pour from the extensive wine menu or a craft cocktail like the St. Charles Punch—made with brandy, port, lemon juice, and thyme-rosemary orgeat.

STAY

Set along a tranquil section of the San Antonio River, the newly renovated Hotel Valencia Riverwalk offers guests a luxurious stay within reach of the downtown action. Spanish colonial and modern Mediterranean architecture serves as a backdrop for 213 well-appointed guest rooms. Each comes equipped with designer linens and Italian marble countertops, and some even feature balconies overlooking the water. Grab a drink or enjoy a wine flight at Naranja, the hotel bar, where a local guitarist treats guests to flamenco music four days a week. Hungry? Reserve a table at Argentinian-inspired Dorrego’s. Executive chef Anthony Mesa draws from his travels through South America to create specialties like candied pepitas, smoked short-rib ravioli, and charred apple empanadas topped with house-made dulce de leche ice cream. During the day, the hotel’s location makes it easy to hop on a water taxi and sightsee. Top attractions include the historic Majestic Theatre, San Fernando Cathedral, and, of course, the Alamo.

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Tito’s

SMASH 2 oz Tito’s Handmade Vodka 5 grapes 1 slice of serrano pepper 1 lime wedge 1 sugar cube dash of orange bitters

DIRECTIONS: Muddle all ingredients in a cocktail shaker with ice. Shake well and pour everything (including the shaken ice) into a cocktail glass. Garnish with remaining serrano pepper and a lime wedge.

21 YEARS OR OLDER, ENJOY RESPONSIBLY

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DESTINATION TEXAS

SPECIAL ADVERTISING SECTION

University of the Incarnate Word

SEE

Most people don’t think of visiting a college campus when they travel to San Antonio—but they haven’t seen the University of the Incarnate Word. UIW is home to Headwaters, a 53-acre nature preserve in the heart of the city. Open dawn to dusk daily, Headwaters is the perfect urban escape. Walk on the trails to see the outdoor classroom and the Blue Hole, a natural spring and the source of the San Antonio River. Tours are also offered to educate visitors on invasive plants and insects, which are steadily being replaced with natural greenery and native species. For the art- and architectureobsessed, wander the campus and take in the mix of ornate and modern structures. The administration building, listed on the National

Register of Historic Places, was built in 1921 by architect Frederick B. Gaenslen. Outside the Fine Arts Complex’s Kelso Art Center, a 40-by-20-foot aluminum sculpture depicts a sun rising over a river. The piece was created by local artist Cakky Brawley. At night, it comes alive with the help of LED lights that create a faux sunrise and sunset at various times. Inside the complex, there are also art galleries (many of which highlight student work), recording studios, and a music therapy suite.

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. ah ou m H stonâ&#x20AC;&#x2122;s e K a gr rite o y o b v und. a f BREEZE INTO KEMAH.

Boardwalk

Outdoor Recreation Downtown Entertainment District Gateway to Galveston Bay Seafood & Spirits

Food & Family Fun

Houston

Visit

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@VisitKemahTX

2/27/18 2:59 PM

DESTINATION TEXAS

SPECIAL ADVERTISING SECTION

SOUTH PADRE ISLAND

Get into an island state of mind with miles of sandy beaches, freshly caught fish, and gorgeous sunsets.

STAY

On the island’s southern tip, the Pearl South Padre offers guests ocean-view rooms, easy beach access, and a full-service spa. Enjoy the sunset from the Beachside Bar & Grill, or soak up the sun with a fruity cocktail in hand at the swimup bar. For travelers with kids, there’s a Kids Camp, a kids-only pool, and group activities like sandcastle building. On Friday nights during the summer, head to the beach to enjoy a fireworks show.

South Padre Island is a prime habitat for the endangered Kemp’s ridley sea turtle. Animal lovers will delight in a trip to Sea Turtle Inc. for an up-close encounter. The rescue center rehabilitates and releases between 40 and 100 turtles each year and also teaches visitors about current reptile residents that are un-releasable due to injuries or genetic abnormalities. Be sure to say hello to the world-famous Allison, the first turtle to successfully use a prosthetic flipper. If you’re on the island between June and August, you might also get the chance to cheer on released hatchlings as they make their way to the ocean.

SAVOR

Sea Ranch Restaurant & Bar serves fresh filets of ahi tuna, red snapper, and gulf flounder, or you can bring your own catch for the chef to cook up. Landlubbers will appreciate the hand-cut angus steaks and spectacular pastas. Save room for dessert, or just order another round of peel ’n’ eat shrimp. No judgment here.

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Your TROPICAL ISLAND

is waiting.

Hold your family closer on your very own island. South Padre Island has miles of beautiful white sand and clear emerald water. We have a large selection of accommodations and countless ways for your family to have fun in the sun. Start your adventure at sopadre.com.

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DESTINATION TEXAS

SPECIAL ADVERTISING SECTION

Blanco Valley Lodge

AUSTIN

GATHER

The “Live Music Capital of the World” pairs its distinct rhythm with artsy boutique hotels and fusion cuisine.

STAY

Located in the heart of The Domain, an outdoor shopping, eating, and drinking destination in north Austin, Lone Star Court is a picturesque home away from home. The retroinspired digs feature furnished porches with classic wooden rocking chairs, as well as 123 vibrant guest rooms outfitted with cowhide desk chairs and barn-style sliding doors. Need a ride around town? Get picked up in a 1954 Buick Roadmaster as part of Lone Star Court’s car service. Located on more than 4 acres, the hotel also offers guests the chance to enjoy fire pits, a pool modeled after a swimming hole, live music, and showings of classic films. Pull up a chair at the Water Trough and dig into fried pickles or smoked brisket tacos. Either pairs well with a signature cocktail like the Chill Cowboy, made with Dripping Springs vodka, hibiscus liqueur, mint, peach bitters, and Topo Chico sparkling water.

SAVOR

What do you get when you cross Japanese sushi with Texas barbecue? Kemuri Tatsu-ya. Helmed by chefs Tatsu Aikawa and Takuya Matsumoto, the east Austin joint includes a little bit of everything, from a daily sashimi special to Texas chilitopped octopus fritters. Don’t pass on the spirits list, which boasts numerous Japanese and Texas whiskeys. If you’re in town for awhile or are a ramen aficionado, be sure to check out sister restaurant Ramen Tatsu-ya.

Head an hour outside Austin to the charming Blanco Valley Lodge, set on 9 acres in the Texas Hill Country. The seven-bedroom, sixbathroom oasis comfortably sleeps 30 guests, while the kitchen’s dishwashers, two ovens, farmhouse sink, and two 16-foot farmhouse tables make cooking, dining, and entertaining a breeze. The lodge frequently hosts family gatherings, yoga retreats, business luncheons, and guest speakers, so no matter the event, the property lets guests get away from the city and enjoy all the area has to offer. Take a dip in the nearby Blanco River, relax in the hot tub, or spend a quiet evening by the fire pit. Games also abound, and guests can pick from foosball, shuffleboard, basketball, and washers. If you’re looking for a fun day trip, there are wineries, a golf course, and two state parks within driving distance.

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DESTINATION TEXAS

SPECIAL ADVERTISING SECTION

Kemah Boardwalk

KEMAH

Forty minutes from Houston, Kemah is an idyllic coastal escape offering visitors ample opportunity to indulge in fresh seafood and their favorite pastimes—like riding on a wooden roller coaster.

No trip to town is complete without a visit to the Kemah Boardwalk. This waterfront amusement park has something for everyone. There’s the Boardwalk Bullet, a 3,000-footlong classic wooden coaster with a 92-foot drop, and Stingray Reef, a touch pool with live stingrays. In between rides, delight in classic midway games, dine at the Saltgrass Steak House or Cadillac Bar, or hunt for a souvenir in one of the many gift shops. In April, don’t miss two fun-filled festivals: the Crawfish & Zydeco Festival and the Kemah Craft Beer Fest.

SAVOR

It’s hard to find a better late-night hangout than T-Bone Tom’s, a local treasure that’s been serving up comfort food since 1974 and was famously featured on Diners, DriveIns and Dives. Hungry patrons can get tender popcorn shrimp or tasty hushpuppies until 1:30 a.m., and six nights a week, the adjoining Tom’s Back Yard hosts live music.

PHOTOGRAPHY BY TYPHOONSKI/ISTOCK

STAY

Located on nearly an acre in downtown Kemah, Clipper House Inn & Cottages features 1930s-era bungalows. The family-owned bed and breakfast equips each with a porch, kitchen, and freshly cut flowers from the garden. The inn partners with Clear Creek Vineyard just around the corner, so guests can sample wines made with grapes grown on-site at the inn.

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RECOGNIZED AS ONE OF THE BEST BOURBONS 10 YEARS & YOUNGER 7

Sin Responsibly. Must be 21 and up. Devils River Bourbon Whiskey, 90 proof, 45% Alc/Vol. Produced and Bottled by Devils River Whiskey, Dallas TX.

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ALPINE

In far West Texas, near Big Bend National Park, this likable desert town boasts good eats and sweaterweather evenings, even in the summer.

SEE

It’s unclear whether they were seeking a better spot to study or if it was a practical joke, but in the 1980s, a group of students hauled a desk to the top of Hancock Hill. After a short 20-minute hike, add your signature to the notebook, and be sure to snap a photo for Instagram.

SAVOR

YOUR STORY. YOUR PATH. YOUR TIME.

IT’S HERE.

Inside the historic Holland Hotel, the Century Bar & Grill pairs delicacies like slow-roasted stuffed quail and chicken-fried wild boar with craft beer from nearby Big Bend Brewing Co. Grab a seat at the chef’s table for a view of the kitchen, or head out to the porch for an unforgettable evening under the West Texas sky.

Railroad Blues

SIP

At Railroad Blues, you can sip on house-made sangria, order off the extensive beer menu, sway to country music, or grab a cue and head to the pool table. Outside, a large patio and fire pit await.

Your future begins at the University of the Incarnate Word. Here you’ll find small classes with personal attention and more than 90 academic programs. You’ll find Division I sports and over 90 student organizations all at a university built on a foundation of faith and commitment to service. Most of all, you’ll find a pathway to discover something truly amazing. The power of you. uiw.edu. DISCOVER THE POWER OF YOU

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San Antonio, TX

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DALLAS

Dallas is home to big business, world-class art museums, and a booming restaurant scene.

SEE

With an abstract exterior and an interior featuring captivating exhibits, you can’t miss the Perot Museum of Nature and Science. Through May 6, see the special exhibition Journey to Space. Find out how much force it takes to launch a rocket, experience weightlessness, and listen to real astronauts describe what it’s like to live in space. Other museum highlights include a hands-on children’s discovery area, a 35-foot Malawisaurus dinosaur fossil, and exhibits dedicated to engineering and technology, sports, and geodes.

SAVOR

Owner and chef Giuliano Matarese opened Mille Lire, a new restaurant in the Oak Lawn neighborhood, to pay homage to la dolce vita: the sweet life. This idea played a foundational role in his life growing up in Italy and inspired many of the menu’s classic dishes. Start the meal with the roasted octopus with chickpeas, chorizo, and a cherry tomato ragu. Continue with the tender Chianti-braised short ribs or house-made black winter truffle pasta. If you still have room, try the decadent panna cotta with strawberry coulis.

An Unforgettable Escape

nestled in the heart of the Texas hill country

Blanco Valley Lodge is a beautiful 7,000 square foot vacation home where friends, families, and colleagues can comfortably gather. Luxurious linens, inviting spaces, modern design, privacy, spectacular views, and a peaceful stretch of the Blanco River, allow guests to relax, recharge, and reconnect. Just 45 minutes from Austin and San Antonio, Blanco Valley Lodge is ideal for workshops, retreats, reunions, seminars, vacations, holidays, small conferences, and celebrating life's special occasions.

Visit www.blancovalleylodgetx.com for tours and reservations

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@blancovalleylodge

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SIP

your BIG BEND starts here

ALPINE TX

A Lakewood neighborhood favorite, Lounge Here is a midcenturyinspired hangout with powder blue leather bar stools, low lighting, and an impressive list of mezcal-based cocktails. Try the Ultima Palabra, which combines pineapple-infused mezcal, green chartreuse, lime, and maraschino.

Texas’ Big Bend region boasts spectacular national and state parks in a desert mountain landscape. From Alpine, you can enjoy shopping, dining, live music and easy day trips to Marfa, McDonald Observatory and more. Apr 14-May 27: 32nd Annual Trappings of Texas May-July: Alpine Cowboys Baseball For hotel & event information, give us a call at (432) 837-2326 or

visitalpinetx.com

W h at Sa M h O U S tO N r e a l ly Sa i d

— Sam Houston

Had Sam Houston and Gen. Santa Anna sat at a Boudro’s riverside table to share a Blackened Prime Rib and a nice Cabernet Sauvignon, things may have turned out more amicably. So, if you want to write some Texas history for yourself, join us for lunch or dinner. Frommers says “Everybody loves this old standby on the River Walk.” Join us riverside, inside or (with reservations) on a barge dinner cruise. a t e XaS B i S t r O

on the

Denton Arts & Jazz Festival

Forty-five minutes from downtown Dallas, Denton is a quirky college town that comes alive each spring during the annual Denton Arts & Jazz Festival. The free event, which takes place April 27–29, will feature headliners like Randy Brecker, Los Lobos, and Brave Combo across seven stages at the 32-acre Quakertown Park. Bring the whole family to enjoy music, face painting, children’s art-making stations, and an expansive arts and crafts market featuring local talent and artists from as far away as Maine. Feel good knowing that purchases also raise funds to support Denton artists and programming throughout the year.

riVer WalK

2 1 0 . 2 2 4 . 8 4 8 4 / 4 2 1 e. c o m m e r c e / s a n a n t o n i o / b o u d r o s . c o m

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Fun, Food, Family...

Fantastic Music!

sti

20 18

9 &2

EXAS ON, T DENT

LOS LOBOS

MIX

• 7 STAGES • FINE ARTS • CRAFTS • ART TENT • FOOD • GAMES FUN FOR THE ENTIRE FAMILY!

, 28 l 27 Apri

dentonjazz fest .com

RANDY BRECKER FRIDAY, APRIL 27, 2018

SATURDAY, APRIL 28, 2018 9PM • JAZZ STAGE

It’s only the best water for Devils River Whiskey, distilled in Dallas. Naturally fi ltered through limestone, the water flowing from the Devils River (named in 1840 by Texas Ranger John Coffee Hays) is considered some of the purest in the state and is unrivaled when it comes to craft ing whiskey. To get a taste of Texas at home, look no further than the Devils River Bourbon–based Rio Diablo cocktail.

INGREDIENTS

1½ ounces Devils River Bourbon ½ ounce Chambord ½ ounce lime juice ¼ ounce simple syrup 1½ ounces ginger beer Red (or black) Himalayan sea salt

9PM • JAZZ STAGE

BRAVE COMBO SUNDAY, APRIL 29, 2018 7PM • JAZZ STAGE

APRIL 27, 28 & 29, 2018 April 28, 2911&a.m. 30, -2017 Friday 5-11p.m. • Saturday 10 a.m. - 11 p.m. • Sunday 9 p.m. Quakertown Park • 321 E. McKinney • 2 blocks NE of the Courthouse Square

No Coolers or Dogs! Denton Festival Foundation Denton Convention and A Litter-Free & Recycling Event! P.O. Box 2104 Visitor Bureau Take the A-Train— Denton, Texas 76202 Accommodations: an easy 3-block walk to the park! 940-565-0931 • 1-940-566-7007 fax 1-888-381-1818 www.dentonjazzfest.com www.discoverdenton.com

ENTER FOR A CHANCE TO WIN THE ULTIMATE TRIP TO TEXAS

TO ENTER, VISIT SOUTHWESTMAG.COM/SWEEPSTAKES (ONE ENTRY PER PERSON)

DIRECTIONS

In an ice-fi lled shaker, combine Devils River Bourbon, Chambord, lime juice, and simple syrup. Shake to combine, and then pour over ice into an Old Fashioned glass rimmed with salt. Top with ginger beer, and garnish with a lime wedge and a slice of jalapeno.

PACKAGE INCLUDES: • Two-night stay at Schlitterbahn Waterpark & Resort on South Padre Island and up to four waterpark admissions a day • Breakaway Cruises Deep Sea Fishing package for two • Breakaway Cruises Dolphin Watch/Eco Cruise package for four • $100 South Padre Island gift basket • $500 in Southwest Airlines® gift cards

NO PURCHASE NECESSARY. Void where prohibited. Open to legal residents of 48 contiguous United States and Wash. D.C. age 21 or older. Employees of Pace Communications, Inc., Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. Limit one entry per person. Sweepstakes begins 4/1/2018 and ends 4/30/2018. Approximate retail value of prize: $1,440. For complete details and Official Rules, visit southwestmag.com/sweepstakes. By submitting this entry, you agree to the Official Rules. Information collected will be used in accordance with Sponsor’s Privacy Policy at paceco.com/privacy-policy/. Sponsor: Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. Southwest Airlines is not a sponsor, co-sponsor, or administrator of this sweepstakes.

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

The Johnsons

BECOME THE ULTIMATE

FRANCHISEE

Entrepreneurs around the country are finding success with franchises. The appeal lies in being part of a recognized brand and a far-reaching support network, as well as having access to an existing business model. But what do franchisees bring to the business? Here are some traits that make for a successful owner. By Michael W. Brough

A WINNING ATTITUDE

Effective franchisees recognize and take full advantage of the franchise’s established wisdom. “The most successful franchise owners don’t waste time shooting holes in the franchise’s plan,” says Jack Johnson, CEO of The Franchise Insiders, a company he co-founded with his wife, Jill, to help clients find the franchise opportunity right for them. “They recognize they’re buying into a tried-and-true formula, so they commit to it and do the things the franchise recommends.” For more than a decade, the Johnsons have consulted with potential

franchisees, helping them to weigh the pros and cons of various franchise concepts, seek financial backing, and understand the real cost and earnings of owning a franchise. They’ve found that the best way to approach a potential franchise opportunity is to go all in. “You must be a passionate brand advocate,” Jack says. When you become a franchise owner, you get instant access to the franchise’s support system. Operations manuals, employee training, benefits schedules, statistical tools— all of these things have already been created for you. You also gain access to a network of other like-minded franchisees. Jack says it’s important to recognize that peers in the franchise are col-

laborators rather than rivals. “When your fellow franchisee takes up a location close to yours, it can benefit your business too, since brand recognition is key,” says Jack, adding that increased signage and advertising in the area can benefit both businesses and the franchise as a whole. “This is a case where the sum truly is greater than the parts.” By being a good team player and supporting fellow franchisees, Jack says you’ll increase your likelihood for success.

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With over a decade in the franchise industry, we’ve helped hundreds of prospective entrepreneurs, people from all walks of life, become successful franchise business owners -many of whom have gone on to own million dollar businesses. Our proven system makes it easy to find your perfect franchise match.

• Personal introductions to the most profitable and successful franchise brands • Exclusive info on new, growing franchises that have industry insiders abuzz & investing • The “truth” about the real costs & earning potential of today’s top franchise opportunities • Options to finance a franchise without breaking the bank

Whatever your business ownership goals may be, The Franchise Insiders will help you make a smart investment in franchising!

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

Dogtopia

A SHARED PASSION FOR BUSINESS

One of the biggest advantages of owning a franchise is being able to choose a business in line with your passions. According to Mark Wayne, a Michigan-based Dogtopia franchisee, finding something you’ll enjoy is the key to long-term satisfaction. After working for 25 years in personal finance, he was looking for a new entrepreneurial challenge. What initially attracted him to the pet industry was its strong potential for growth, but his family’s own connection to their pets sold him on

Dogtopia, a daycare, boarding, and grooming facility. “I’ve had dogs all my life,” Wayne says, “and my wife and daughters are very passionate dog lovers.” In becoming a Dogtopia franchisee, Wayne didn’t realize his own passion for dogs would grow, too. “The first unexpected thing I found was that my love for dogs increased tremendously,” he says. “How cool is it to have dozens of these furry four-legged pals coming into your place every day, wagging their tails a million miles an hour?” Wayne retains control of the entire enterprise and is responsible for three Dogtopia locations. He provides leadership and vision for each business and determines the marketing approach for their area, while also implementing Dogtopia’s processes. In short, his day is filled

with the same kind of day-to-day operations that most business owners have, but it’s his interaction with the canine customers that continues to make the job meaningful. “Picture a 6-year-old coming down to see his or her presents under the tree on Christmas morning,” Wayne says. “We have that excitement every morning. Dogs have taught me what unconditional love really is.”

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

Home Care Assistance

AN INDEPENDENT STREAK

If you feel hemmed in by your current job or industry, you may be a good candidate for owning a franchise. Prosperous franchise owners find fulfillment knowing that they are responsible for their own success, says Barbara Schuh, vice president of franchise operations for Home Care Assistance, a company that provides long-term care for the elderly. “Some of our best franchisees are folks who find themselves caught up in the rat race,” Schuh says. “They’ve tried working for someone else and are looking for a change … something that lights a fire.”

Franchising can be perfect for those individuals who yearn for more responsibility, but don’t want the headache of starting a new business from scratch. According to Schuh, franchising opportunities like Home Care Assistance “provide a powerful balance between autonomy and a business model that’s immediately ready to be put into practice.” Home Care Assistance franchise owners get access to a proven 12-month marketing plan, as well as a dedicated coach who can assist with lead generation. In addition to operations support, owners are given the tools and flexibility to make decisions that make sense within their communities. They are their own bosses, and financial success or failure rests firmly on their shoulders. They set their own goals, and, on average, only need to add one new client a

month to be successful within the Home Care Assistance model. Schuh adds that Home Care Assistance franchisees delight in earning money for themselves, rather than for a corporate headquarters. With fewer and fewer companies offering pensions, franchisees can create their own resources to depend on through retirement. It allows owners to build an enterprise for themselves —and create something to pass on to their children.

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A Brand People Trust and Admire!

Love

The Waddell Family, Franchise Owners in Placer County, CA

Franchise Owners

Home Care Assistance!

With high average revenues and the ability to do well by doing good, what’s not to love? No other franchise opportunity provides the personal and professional satisfaction that Home Care Assistance does for its franchise partners. We’ve been helping people from a variety of professional backgrounds become business owners for the past sixteen years and we now have over 165 locations worldwide! • The average revenue for sites open at least 12 months is $1.46 million! • More than 70% of locations open at least 24 months are in our Million Dollar Club. • Every Franchise Owner gets a dedicated coach and support team to help with all phases of their business, including lead generation! “Joining the Home Care Assistance family was the best career decision I ever made.” – Carol White, Franchise Owner Prescott, AZ

• Home Care Assistance trains and supports you every step of the way, including a PROVEN 12 Month Marketing Plan to help jump-start your business growth. • To be successful with our model you only need to add one new client a month on average!

This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does not constitute approval. *Ask to see our item 19 for system revenue averages.

Call 888-834-3844 or visit franchise.homecareassistance.com to learn more. Join us in our mission to Change the Way the World Ages.

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Personal growth. For them & you.

Looking to make a difference in your life, career, and in the community? Now is the time! • Average revenue of over $1,400,00* • Vast educational child care demand • Financial independence • True work-life balance • Option to own or lease

Learn what separates us from every other franchise opportunity Call (410) 777-5352 or visit KAFranchising.com

Kiddie Academy

AN EAGERNESS TO CONTRIBUTE

A strong desire for self-fulfillment drives many successful franchisees, but there’s another equally important component: the ability to contribute to a larger community. As much as franchises improve the lives of franchise owners and their families, they can also improve the cities and neighborhoods they’re in. “Our most effective franchisees combine their passion, dedication, experience, and creativity with a keen desire to serve their communities,” says Greg Helwig, president of Kiddie Academy, a franchise focused on child development and early education for children. Helwig also notes that Kiddie Academy franchisees are encouraged by the idea that their business goals go hand-in-hand with a bigger contribution to society. Case in point: In the last year, Kiddie Acad-

emy achieved 22 percent growth and opened its 200th location, enriching the lives of more children and parents who are seeking quality full- or part-time childcare. For Kiddie Academy—and other franchises—the community benefits aren’t limited to the goods or services they provide. Franchises also add to the economic diversity and strength of the local landscape and provide employment opportunities. “As a Kiddie Academy franchisee, you work with people every day who are dedicated to your success,” Helwig says. “You gain a proven financial model that enriches your life and the lives of the families you serve.”

*As reported by 102 mature academies in item 19 of the current Kiddie Academy Domestic Franchising FDD. This advertisement is not an offering. An offering can only be made by a prospectus first filed according to state law and which complies with the FTC rule.

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SPECIAL ADVERTISING SECTION

FOCUS ON FRANCHISES

A DESIRE TO LEARN

As a franchise owner, you’re constantly learning. In the beginning, you have to research the ins-andouts of potential franchises to see whether that business model is a good match for your aspirations. “Every franchise system is different,” says Rick Simon, the director of franchise operations for SealMaster, a company that manufactures and distributes pavement maintenance materials and equipment. “It’s important to do your homework when you’re looking for a franchise.” As an example, Simon points to the capitalization requirements. Some franchises may require thousands of dollars as an initial investment, and others take millions, although a bigger initial investment can increase the chance of a bigger future payoff.

SealMaster Before jumping into a franchise partnership, meet with corporate leadership, read all collateral material, and attend industry days. Spend time talking with current franchisees, too. And know that your education doesn’t stop after you’ve bought your business. With SealMaster, Simon says you don’t need experience in the industry, but you do need to be willing to learn and uphold the hallmarks of

Bold Ambition? “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs –SealMaster Franchise Owner “The ability to create wealth for yourself within SealMaster is staggering” Darrel Stein –SealMaster Franchise Owner “I couldn’t be more excited for my career and my family’s future.” Chad Sayler –SealMaster Franchise Owner

the brand. “This means delivering quality and a great customer experience and exhibiting the virtues that reflect our industry leadership.” For SealMaster franchisees specifically, this involves soaking up the intricacies of pavement maintenance and learning about SealMaster’s operations, materials, equipment, and more.

Business Opportunity “We just keep growing and growing and to me, the market is limitless.” Jake Bernath –SealMaster Franchise Owner “With my SealMaster franchise, my net worth and income have grown heartily and consistently.” Mike Bashir –SealMaster Franchise Owner “It was the best business decision I ever made.” Dave Musgrove –SealMaster Franchise Owner

$6.5 Million Average Gross Sales SealMaster manufacturing territories in FY 2017*

Manufacture Asphalt Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325 *More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only.

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Fun!

Cracking a Smile BY DOUG PETERSON 1

7 “At Last” singer

___ James

8 Polygraph flunker 9 NPR journalist

Shapiro

high hemline

12 Rug shape, often 13 Haunted house

hangings

10 Mark Twain or Dr. Seuss 11 ’60s fashion with a

omelet

26 Judge ___ 28 Serious suffering 29 Slip-on garment 30 Throw to a batter 31 Seller of Ekby

18 Buffalo NHLer 23 Rap concert blaster 25 Tasting like an

Bjärnum shelves

32 Part of CNN 33 Performed by a choir 34 “Monster Mash” lab assistant 35 “Rocket Man”

rocker

Easy Crossword A puzzle for starters. Answers on page 125 Across

1 House, in Honduras 5 Quarter mile, on

many tracks 11 Cut the grass 14 Gateway ___ (St. Louis landmark) 15 Conclude a career 16 “Now ___ seen everything!” 17 Auto mechanic’s laundry problem 19 Arrest 20 Incredibly long time 21 Where many knots are tied? 22 Manicurists polish them

24 Nerdy types 26 Traffic snarls 27 Unseen figure in a

Peanuts Halloween special 33 Battle of the Alamo, for example 36 Tour director 37 President between Harry and Jack 38 “The ___ Duckling” 39 ___ Python (British comedy troupe) 40 Use an espresso machine 41 “Just kidding!” 42 Like some booms 43 Breads served with hummus 44 Franchise focused on food 47 All’s antonym 48 Peaceful swimming spot

52 Action figure since 1964 54 Smart person,

informally

57 61, in Roman

numerals

58 Troop-entertaining

gp. 59 Colorful SpiderMan villain 62 “I’m so not impressed” 63 Reach, as a goal 64 Assistant 65 Calligraphy tool 66 Acquires knowledge 67 Bambi, for one

Down

1 Like pet parakeets 2 Weapon for

Robin Hood 3 Film snippet 4 “Eureka!” 5 Ultimatum words 6 Home on a limb

39 Something

additional

40 Google alternative 42 African country

whose capital

is Dakar 43 35-Down’s

instrument

45 Dove’s sound 46 Straightens 49 Skateboarder’s

jump

50 Zinc ___ (sunblock

ingredient)

51 Bay Area football

player, for short

52 Oscar-winning role

for Hanks

53 “Got it” 54 Letter after alpha 55 Caboose’s position 56 Has ___ with (is

connected to)

60 GPS calculation 61 Poorly behaved

april 2018 Southwest 121

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Fun!

Oo La La! BY DOUG PETERSON 1

Bay

1 Interchangeable 2 Big Apple pro 3 Cold pad 4 Jan. honoree 5 Funny 6 Ruined, perhaps 7 Modest structures 8 City on Guanabara

Down

9 Eye, in Uruguay 10 Small chicken 11 Goes it alone 12 Musical set in

Manhattan’s

East Village 13 One-third of a Fab

Four refrain

18 Swiftly, briefly 23 Cabinet dept.

created in 1979

25 Tuna at a sushi bar 26 It has cherry and

grape varieties

27 Org. headquartered

in Vienna

29 Accepts, as a coupon 30 Initial phase 31 Retired Monopoly

token

Vega, familiarly 57 Like microbes 59 Cookbook phrase 61 Bud holder 62 Genre for the novel Naked Lunch? 66 Moo ___ pork 67 Mark just shy of 70 68 Element used in lasers 69 Big jerk 70 Handle 71 Glittering accessory

55 Don Diego de la

Across

about a dairy farm? 19 ___ way 20 Earth Day prefix 21 Gets something out of 22 Effectiveness, figuratively 24 A young one is called a joey 26 Swamp croakers 28 Cool tunes played at NBA arenas? 33 Shade in old pictures 36 “Put your wallet away” 37 Geological sample 38 Pronoun for a pair 39 Turn upside-down 42 Titter on Twitter 43 School house 45 Frost, say 46 Petulant refusal 48 Plastic trumpets in a kid’s playroom? 51 Brothers at the O.K. Corral 52 Planner headings

Daniels

17 Animated film

1 Make do with less 6 Beat 11 Feel the heat 14 Right ___ 15 Mystical board 16 The Butler director

A puzzle for experts. Answers on page 125

Hard Crossword

32 Early European 33 Partially melted 34 Two-tone coin 35 Mat that’s knelt on 40 Not collectively 41 Furry companion 44 Crimean War leader 47 Compass pt. 49 Palm features 50 Former Dodge

model

53 Subarctic forest 54 Throw for a loop 55 Ivory alternative 56 Home of golf’s Sony Open 57 Carpentry fastener 58 “Based on that ...” 60 The King and I role 63 “Why should I ___

thy melancholy eyes?”: Keats 64 Chanted word 65 14-Across opening?

122 Southwest april 2018

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Sudoku BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 125

Warm-Up

Easy 1

Easy 2

Medium 1

Medium 2

Hard

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Advertiser Directory

ucsd.edu

wurf.com

itsjustlunch.com

p. 2-3

p. 17

p. 48-49

goldennugget.com

sdsu.edu

fl exispot.com

p. 4-5, 139

p. 28

p. 50-51

landrysinc.com

arkansas.com

swedish.org/radiosurgery

p. 4-5, 139

p. 30, 31

p. 76

thewalkingcompany.com

deepeddy.com

supershuttle.com

p. 7

p. 37

p. 76

newmexico.org

dragonproductsltd.com

marylandlivecasino.com

p. 9

p. 39

p. 89

weathertech.com

sclv.com

sopadre.com

p. 10

p. 42

p. 103

thirdlove.com

bobs-steakandchop.com

valenciagroup.com

p. 11

p. i 44

p. 105

k1speed.com

madametussauds.com

devilsriverwhiskey.com

p. 12

p. i 44

p. 107

theparkingspot.com

rodiziogrill.com

uiw.edu

p. 12

p. i 44

p. 108

miraclemileshopslv.com

riseabovevegas.com

trinity.edu

p. 13

p. 47

Inside Back Cover

visitalbuquerque.org

untuckit.com

p. 15

Back Cover

124 southwest april 2018

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Answers For more brain-training games from Gareth Moore, visit brainedup.com.

Cracking a Smile C A G E D

A R R O W

S C E N E

S U N G

I G O R

G U M P

I S E E

E L T O N J O H N

A H A S A E B G R G E Y S C E O N O E G A L

O R E L S E

N E S T

E T T A

L A P I R E A I N R N A J A M P U M P I D E T Y B C P I H A I N L A G A I N N G O B I N A N S D

M I N I S K I R T

O V A L

W E B S

A G M O O N R Y E B R E T T E A

T U N I C

I K E A

N E W S

O L L I E

O X I D E

N I N E R

H R O B U I J A T O O N S T E T O A D O O P M U N M E C S A C K E T I W T O O T S M T W T I N Y N F I C T U S A R T O T I

F L I E S S O L O

R E N T

Y E A H

I R O N

C E L T

T A I G A

F L O O R

A N N A

R E A R

Warm-Up

Easy 1

Easy 2

Medium 1

Medium 2

Hard

Oo La La! S A M E

K N I C K

I G L O O

S O F T

E U R O

Z E S T

O A H U

P R A Y E R R U G

M P L E K C A U S A L A H I P I A R A T P S F O A R P R O N O D P S E

T O R E H O N O R S O L E

WhiteWalls

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TO ADVERTISE IN MARKETPLACE, CONTACT ADVERTISING@SOUTHWESTMAG.COM 126 Southwest april 2018

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The Guide GET IN THIS SCENE

San Jose, California

PHOTOGRAPHY BY TAI POWER SEEFF

1 At Southwest.com®, book your flight to San Jose. 2 A trip to Silicon Valley isn’t complete without visiting The Tech Museum of Innovation, where you can build a robot, tour the BioDesign Studio, and more. 3 Enjoy the Bay Area weather at Plaza de Cesar Chavez, outside the museum. DID YOU KNOW? Southwest offers more than 75 nonstop flights from San Jose International Airport. IN THIS ISSUE / 128 Travel Tips / 130 Inflight Entertainment / 131 Beverages / 132 Products and Services / 134 Rapid Rewards® / 136 Go International / 138 Route Map

* Based on DOT published schedules for April 2018.

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience. SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

For your next trip, try EarlyBird Check-In® ($15 one way†). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.†† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

* Price depends on Customer’s itinerary; subject to availability. ** We serve peanuts. Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. † Price is subject to change. †† Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

APRIL 2018 SOUTHWEST

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered. HOW TO CONNECT: SOUTHWESTWIFI.COM*

Handheld Devices

Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

* WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight

Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Leinenkugel’s Summer Shandy RING IN THE warmer months

with Leinenkugel’s refreshing Summer Shandy. Available through August, it blends the tart flavor of lemonade with the company’s traditional weiss beer. Enjoying a shandy after your flight? Leinenkugel’s suggests pairing it with barbecue chicken and fruit salad.

COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Regular creamer available.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s Summer Shandy ($7) • Lagunitas® 12th of Never Ale ($7) • Fat Tire® ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • St Roc Sparkling Wine • Whistling Thorn Chenin BlancChardonnay

• Deep Eddy® Vodka • Deep Eddy® Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Airlines Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. Expires Dec 31, 2018

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers. RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

Need a hand? Southwest can help you when ...

PHOTOGRAPHY BY ANN TYER/OFFSET (BASEBALL) AND MALCOM MAYO (FRIDAY NIGHT SOUND WAVES)

... you’re in the mood for peanuts and Cracker Jack. Baseball season is underway, and as the official airline partner of the Baltimore Orioles, San Diego Padres, and Texas Rangers, we’re happy to take you out to the ball game. Southwest.com

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... you want to stay in the loop. Follow @SouthwestAir on Instagram, Facebook, and Twitter to see what we’re up to. Join the conversation by using #SouthwestHeart.

... YOU NEED A WEEKEND OF WAVES AND MUSIC. Southwest is the

official airline of Friday Night Sound Waves, a free beachfront concert series in Ft. Lauderdale. This month, one of the featured artists is Edan Archer, an Artist on the Rise® who recently performed a Live at 35 concert on Southwest. Visit Southwest.fm to watch Edan play at 35,000 feet.

APRIL 2018 SOUTHWEST

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Rapid Rewards

Hey, Frequent Flyers!

Earning Rapid Rewards® points is easy—and so is redeeming them. Southwest makes it easy to redeem your points for any seat, any day, any time. Visit Southwest.com/pointscenter to buy, gift, or transfer your points. ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

Earn 50,000 Points and Enjoy These Exclusive Credit Card Benefits: • Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 2X points on Southwest purchases • 2X points on Rapid Rewards hotel and car rental partner purchases • 1X point on all other purchases • Bonus points after your Cardmember anniversary • Redeem your points for flights, hotel stays, rental cars, access to exclusive events, and more

Hotels

Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Visit our Inflight Entertainment Portal at Southwestwifi.com to apply. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards credit card link for offer details. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY MINT IMAGES/OFFSET

The Rapid Rewards® Credit Card

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Rapid Rewards Tiers and More A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access (where available)†, a dedicated phone line to answer any questions, and more. Southwest. com/ALstatus

A-LIST PREFERRED Want even more perks? As an AList Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus

COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass†† lets you choose one person to fly free of airline charges (does not include taxes and fees for $5.60 one-way) with you for an entire calendar year. Southwest.com/CPstatus † For a complete list of available Fly By locations, visit Southwest.com/flyby. †† Visit Southwest.com/rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

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From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

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Go International

TAKE A DIP

Enjoy four pools and Sea of Cortez views at the all-inclusive Hyatt Ziva Los Cabos.

Insider’s Los Cabos Southwest serves 14 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwest vacations.com/wincabo and enter for your chance to win round trip air travel for two on Southwest Airlines to Los Cabos International Airport (does not include taxes and fees starting from $5.60 one-way); four-night double accommodations at Hyatt Ziva Los Cabos; and round trip airport/hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

CBP Form 6059B (04/14)

sat.gob.mx

aduanas.gob.mx

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY BY JOSH HUMBERT/NATIONAL GEOGRAPHIC CREATIVE (CABO PULMO NATIONAL PARK)

including Los Cabos.

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ACRE BA JA Make a reservation at this farm-to-table restaurant, which serves up fresh picks like scallop ceviche and charred octopus alongside views of the Sierra de la Laguna.

QUESTRO GOLF Practice your swing on one of Questro Golf’s three area courses: Cabo Real, Puerto Los Cabos, and Club Campestre San Jose.

CABO PULMO NATIONAL MARINE PARK About two

hours from San Jose del Cabo, this marine park is home to beautiful beaches and a coral reef where you could spot some 800 species. Book a guided tour for the ultimate snorkeling experience.

* NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $3,600. For complete details and Official Rules, visit Southwestvacations.com/wincabo. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on April 30, 2018. Air travel does not include taxes and fees starting from $5.60 one-way.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com. PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE

SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

TULSA

AMARILLO

LITTLE ROCK

OKLAHOMA CITY PHOENIX

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN

SAN ANTONIO

HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

PORTLAND

The menu at Teardrop Cocktail Lounge touts both house and classic drinks, as well as a “Friends” section with offerings from bartenders nationwide.

MEXICO CITY BELIZE CITY

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CLEVELAND

Enjoy in-room yoga, thoughtful artwork, and access to downtown attractions at the Kimpton Schofield.

• 16 Amusement Rides • Midway Games • Shopping • Live Music • Kiddie Big Top Area • Bubba Gump Shrimp Co.

EASTERN TIME

• 5D Theater Ride ATLANTIC TIME

• Pier Party Zone

PORTLAND

• Group Events & Packages

MANCHESTER ROCHESTER FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

• Much More!

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

CHARLESTON

ATLANTA

ORLANDO TAMPA FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

On April 27, Southwest is proud to present Discovery Discussions: “Harvey Heroes” at Discovery Green.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

PHOTOGRAPHY BY WHIT PRESTON (KIMPTON SCHOFIELD); COURTESY OF DISCOVERY GREEN

HOUSTON JACKSONVILLE PANAMA CITY BEACH

2501 Seawall Blvd • Galveston Island, TX 77550 409.766.4950 • 855.789.7437 pleasurepier.com

SAN JOSÉ

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One Question

Eva Longoria, I’m proud of my producing career and that I get to create jobs for people. When I created Telenovela, I was on set as they were constructing everything— walls were going up, painting was happening, wood was being cut. My friend [and the writer-producer], Shaun Cassidy, said, “Isn’t this amazing? You had an idea and now 300 people have a job.” I hadn’t looked at it that way. I’m proud to give people opportunities and help keep productions in the United States. There are so many things outside of accolades and fame that are way more important. Catch Eva in a remake of the comedy Overboard, in theaters April 13.

PHOTOGRAPHY BY JSQUARED PHOTOGRAPHY/CONTOUR BY GETTY IMAGES

what’s your proudest career accomplishment?

140 southwest april 2018

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Chicago / Downtown Italian Village Restaurants Visit Italy right in Chicago

RESTAURANT OF THE MONTH

ITA L IA N S T E A K H O U S E

Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence, 2001-2017. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat Italian immigrant Bruno Serato took over the ownership of the restaurant, which now features Northern Italian cuisine. His award-winning excellence and signature entrees bet the establishment, now Anaheim White House Restaurant, and his philosophy is simple: to treat each and every one of his patrons as a distinguished guests in his home. Simple as it may be, Anaheim's once "hidden treasure" is now recognized worldwide, and is now a "home" to many. Numerous celebrities such as Danny De Vito, Madonna, Andrea Bocelli and even former president Jimmy Carter have graced the home's threshold.

THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steakhouse and Seafood Restaurant VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITEDSTATES. www.christinis.com

Ft. Lauderdale/Boca Raton, FL

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

Tampa, FL - DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. Try the Filet Mignon, it’s over the top! www.donatellotampa.com

CASA D’ANGELO Boca Raton: 171 E. Palmetto Park Rd.-561.338.1703 Ft. Lauderdale: Sunrise Square Plaza, 1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's nest Italian restaurants. www.casa-d-angelo.com

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