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SOUTHWEST THE MAGAZINE

“It’s really our love for each other that gets these incredible feats of heroism and bravery accomplished.” APRIL 2016

/ THE SERVICE ISSUE APRIL 2016

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Digital Extras

WATCH: NASA’s Jessica Meir Find out how this polymath’s [“Work/Takeaway,” page 44] early aspirations and lifelong educational pursuits led her to astronaut training.

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WATCH: Shyp’s Kevin Gibbon The on-demand shipping service’s CEO [“Work/ Startup,” page 48] talks technology, logistics, and his company’s future at a 2015 tech conference.

PHOTOGRAPHY COURTESY OF NASA AND SHYP

WATCH: How Southwest Airlines supports Knights of Heroes Pilots volunteer at a high adventure wilderness camp for kids who have lost their fathers to war [“How to Move a Mountain,” page 56]. See what happened on a recent trek into the Colorado backcountry.

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SOUTHWEST THE MAGAZINE

“It’s really our love for each other that gets these incredible feats of heroism and bravery accomplished.” APRIL 2016

/ THE SERVICE ISSUE APRIL 2016

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Big data for a bigger purpose Albert Yu-Min Lin came to the University of California, San Diego to study engineering because he wanted to do “something hard.” Little did he know that would lead him to something much more difficult—trying to solve a centuries-old mystery. He swapped the title “engineer” for “explorer” by scouring the remote reaches of Mongolia for Genghis Khan’s lost tomb. Using data from groundpenetrating radar, remote sensors and satellite imagery, he searched underground without disturbing the natural environment or indigenous culture. “It’s not technology for technology’s sake,” Albert says. “It’s about putting data together to ask the right questions.” Now an entreprenuer and a researcher at UC San Diego, he obliterates traditional scientific boundaries to probe how we use technology to answer those questions. He mobilizes a legion of citizen scientists to sift through mountains of data, and bring meaning to them. From chaos, he creates connections. UC San Diego attracts and cultivates such risk-takers and innovators—explorers of our universe, our world and our humanity. Learn more at ucsd.edu.

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April 2016

52

The Service Issue

Tales of towering dedication, from World War II to today 52 Men of Earth and Sky I revered my uncle as a hero, but the story of my father’s overlooked sacrifices became just as crucial to pass on to my own son. By Jay Heinrichs

56 How to Move a Mountain Scaling jagged peaks, paddling white water, braving hailstorms—just an average day at Knights of Heroes, a high adventure wilderness camp for kids who have lost their fathers to war. By Matt Crossman

At Knights of Heroes, campers are challenged to rise above their limits.

PHOTOGRAPHY BY ANDY ANDERSON

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CONTENTS April 2016

38

77 In Every Issue 14 16 18 20 22 26 28 32

Gary’s Greeting Saludos de Gary Our Star The A-List You Made Our Day From the Editor Feedback Contributors

Play 104 111 112 114 115 116 117 117 118 122 124 126 128

Fun! Advertiser Directory Products and Services Spotlight Flight Service Heart of the Community International Travel Beverages Inflight Entertainment Rapid Rewards Terminal Maps Route Map One Question

35 36 38 40

Number Drink Shop Tool

Work 43 44 46 48

Trip Takeaway Solution Startup

Features 52 Men of Earth and Sky 56 How to Move a Mountain 77 Your Adventure In Orlando 87 Promotional Series: Destination Texas

our cover / Quote from retired Staff Sgt. Clint Romesha (p. 57)

PHOTOGRAPHY BY MIFLIPPO/ISTOCK (COVER), JOHN TURNER OF TRAPS EYEWEAR (MAN), AND COURTESY OF NASA (ASTRONAUT)

44

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April 2016 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda senior editor JK Nickell art director David W. Radabaugh managing editor Bradford Pearson associate editor Austin W. G. Morton assistant art directors Desiree Espada Kim Thwaits special projects editor Ben Marshall special projects designer Meagan Roach editorial interns Linda Smith Samantha Stutsman contributors Andy Anderson, Nick Cabrera, Gabbi Chee Cotherman, Matt Crossman, Chris Dent, Tommie Ethington, Chris Gash, Melinda Josie, Katherine Lagomarsino, Michael Nutting web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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Gary’s Greeting

The Low-Fare Revolution began using the phrase the “Southwest Effect” to describe the phenomenon that occurs when Southwest enters a new market: Fares decrease, and passenger demand increases. Case in point: In October 2014, the Wright Amendment (a federal law that limited travel from Dallas Love Field to neighboring states) was lifted. After 34 years of restrictions, we were finally able to offer nonstop flights from our home airport to any of our domestic destinations. In the first quarter of 2015 alone, fares in the Dallas market (at both Love

Field and Dallas/Fort Worth International Airport) decreased 14 percent, and passenger traffic rose 22 percent. While we’ve always been famous for low fares, we’ve also built a reputation of being honest and transparent. When the industry began nickel-and-diming passengers for just about everything, we stood on the side of our Customers and declared that fees don’t fly with us. Travelers flying on other airlines may pay up to $140 to check two bags for a roundtrip flight (in addition to their base fare)—not to mention change fees, phone fees when booking travel, and charges for onboard snacks and drinks. Southwest doesn’t charge for any of this, putting us in a category of one. We’re so proud of that fact, we even coined a word for it: Transfarency. It should come as no surprise that Southwest has grown to carry more Passengers in the United States than any other airline—that’s what happens when you offer the lowest price and the best Customer Service. Today, we are just as committed to offering low fares as we were when we started flying. The low-fare revolution continues, and The Southwest Effect is alive and well.

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Almost 45 years ago, Southwest Airlines launched a low-fare revolution. Back then, only 15 percent of Americans had traveled by plane. Southwest put forth the radical notion that flying was not just for the elite but should be affordable for all. We democratized the skies by offering low fares, outstanding Hospitality, and a convenient flight schedule—which made flying affordable and more attractive than driving. Today, more than 85 percent of Americans have flown. The revolution took hold so firmly that the U.S. Department of Transportation

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Saludos de Gary

La Revolución de las Tarifas Bajas Transporte de los Estados Unidos comenzó a usar el término “Efecto Southwest” para describir el fenómeno que tiene lugar cuando Southwest ingresa a un nuevo mercado: las tarifas bajan y el tráfico de pasajeros aumenta. Un caso concreto se dio en octubre de 2014, cuando se levantó la Enmienda Wright, una ley federal que limitaba los viajes desde Dallas Love Field a estados vecinos. Después de 34 años de restricciones, finalmente pudimos ofrecer vuelos sin escala desde nuestro aeropuerto de origen hacia cualquiera de nuestras rutas nacionales. Tan solo durante el primer trimestre de 2015, las tarifas en el mercado de Dallas –tanto en

el aeropuerto de Love Field como en el Aeropuerto Internacional de Dallas/Fort Worth– descendieron 14%, y el tráfico de pasajeros aumentó 22%. Si bien siempre hemos sido reconocidos por ofrecer tarifas bajas, también tenemos fama por ser honestos y transparentes. Cuando la industria comenzó a cobrar a los pasajeros por casi todo, permanecimos al lado de nuestros Clientes y declaramos que esas tarifas no vuelan con nosotros. Los viajeros que vuelan en otras aerolíneas pueden llegar a pagar hasta $140 dólares para registrar dos maletas para un vuelo redondo, además de su tarifa base; eso sin mencionar los cargos por realizar cambios en el itinerario, los cobros por reservar el viaje vía telefónica y el costo de los aperitivos y las bebidas a bordo. Southwest no cobra nada de esto, lo que nos sitúa en una categoría única. Estamos tan orgullosos de ello, que hemos acuñado una palabra para ello: Transfarency. Transfarency No es de extrañar que Southwest haya crecido al punto de ser la aerolínea que más pasajeros transporta en los Estados Unidos, pues eso es lo que pasa cuando ofrecemos el precio más bajo y el mejor Servicio al Cliente. Hoy en día estamos tan comprometidos con ofrecer tarifas bajas como lo estábamos cuando comenzamos a volar. La revolución de las tarifas bajas continúa, y el Efecto Southwest sigue vivo y está mejor que nunca.

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Hace casi 45 años, Southwest Airlines lanzó una revolución de tarifas bajas. En ese entonces, solo 15% de los ciudadanos estadounidenses habían viajado en avión. Southwest planteó la idea radical de que volar no era sólo para la élite, sino que debía estar al alcance de todos. A través de nuestras tarifas bajas, Hospitalidad excepcional y un itinerario de vuelos conveniente, hemos democratizado los cielos, logrando así que volar sea más asequible y más atractivo que conducir un auto. En la actualidad, más de 85% de los estadounidenses han viajado en avión. La revolución se afianzó con tanta fuerza, que el Departamento de

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Our Star

“I love doing something different and meeting new People every single day.” —MYKE PUENTE, FACILITIES MAINTENANCE TECHNICIAN As part of the Corporate Facilities Team, Myke helps maintain over a million square feet at our Dallas Headquarters. His Servant’s Heart is evident every day as he works to improve the spaces where our Employees work. From mentoring Interns to assisting those in need, he is there with a warm smile, a helping hand, and a camera to capture memorable moments. He also shows his Fun-LUVing Attitude by participating in the Corporate Challenge, a competition between North Texas businesses that benefits Special Olympics. Myke is a true Star of the Southwest Family. —Emily Aston, Technology FAVORITE HOBBY

BEHIND THE SCENES

“Photography! I love taking candid pictures of Employees so they can be recognized for participating in Southwest events.”

“We’re wrapping up a multiyear renovation project at Headquarters, and I’ve been able to repurpose office equipment like binders and dry erase boards to give to local schools.”

GIVING BACK “For the last 16 years, I’ve volunteered at the Wildflower! Arts and Music Festival, put on by the city of Richardson each May.”

PHOTOGRAPHY BY TREVOR PAULHUS

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The A-List

“Identify what you are naturally good at, and then go do it.” —ROCKY “ROCK-T” TURNER,

NATIONALLY SYNDICATED RADIO HOST AND DISH NATION TV PERSONALITY Rocky Turner’s career has taken him from the baseball diamond with the New York Mets to sports editor on the Rickey Smiley Morning Show Show, heard by millions daily. Known by fans as “Rock-T,” this A-Lister’s work and appearances mean he frequently travels the country on a Southwest plane, often from his Dallas home to Atlanta, where Rickey Smiley is based. Along the way, Rock-T takes pride in encouraging young people to achieve their goals by setting a positive example and offering advice and encouragement through the RockTeen youth mentoring program. —Curtis Midkiff, Social Business WHY SOUTHWEST? “They make you feel at home. Every Southwest Employee genuinely loves People. Their mindset is, How can I add value to someone’s life?” INSIDER TR AVEL TIP

“Dreamland Bar-B-Que in Atlanta is a must—great barbecue and the best banana pudding on the planet.”

PASSION PROJECT “The RockTeen youth mentoring program provides a safe haven to promote positive life choices in the areas of leadership, education, motivation, inspiration, and giving. It’s a life-changing movement that produces results.”

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

CALL FOR HELP

I am a fifth-grade teacher in Orange County, California, and my class has been studying air pressure and the atmosphere. Recently, one of my students, Braedan, was on a Southwest flight and became curious about these topics. The flight attendant encouraged Braedan to jot down his questions on a napkin, which she delivered to the cockpit. She returned later with a detailed response from the pilots. Braedan brought the napkin to class, and we had great discussion—it was so much more meaningful than just reading the textbook! Thank you, Capt. Harvey Swift and First Officer Frank Miner, for taking the time to answer a curious boy’s questions. –Susan Morrow

A LOST ART

I left an irreplaceable painting of my father in an overhead storage bin by accident. It was labeled with my contact info, but it was not packaged for shipping. I filled out a lost-and-found form; however, days went by, and I was heartbroken over my mistake. I finally

ILLUSTRATION BY LEVI HASTINGS

Dear Southwest,

In January 2015, my mom received a diagnosis of stage IV lymphoma. I made many trips to Florida to be with her, including one on the day she passed. As you can imagine, booking several last-minute flights can get costly, so I was incredibly thankful for Southwest’s affordable rates. After the funeral, however, I was struggling to find a return flight for my boyfriend and me. I didn’t have enough points for both of us and the fare for the flight we needed was too expensive. I called the A-List Member phone line for help. When I explained my situation to customer representative Debbie Jacques, she creatively found a way to secure both tickets with the amount of points I had. Debbie not only fixed the problem, she took a huge burden off of my mind. When I got home, you cannot imagine the surprise I had when I found a handwritten card in the mail from Debbie expressing condolences for the loss of my mom. Please thank Debbie for going above and beyond to touch the lives of others. –Darlene Loucks

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received a call from appearance technician Andrew Dennis who told me he had found my painting while cleaning the plane. He promised to package and ship it to me at no charge. I offered to reimburse him, but he would not accept any money. Andrew texted me with progress reports until the painting arrived safely. Please know how grateful I am to Andrew for his kindness. I have always loved Southwest, but this gesture means loyalty for a lifetime! –Eva Nelson HOSPITABLE HANDOFF

Worried I’d get cold on my flight home from Washington, D.C., to Dallas, I went searching for a hoodie to purchase from one of the airport vendors. I couldn’t find one. Just before boarding, customer service agent DéMone Grayson gave me his Redskins sweatshirt so that I wouldn’t be uncomfortable on my flight. I am a complete stranger to DéMone, and what he did was the kindest, most thoughtful act. He truly deserves to be recognized for his exemplary service. –Felicia Latson

NIGHT AND DAY

I was traveling with my four children from Oakland, California, to Buffalo, New York, when one of my daughters became ill and collapsed in the security line. Customer service supervisor Rosie Barnes was nearby and immediately took charge. She got a chair, called the paramedics, and kept me and my other children calm. Naturally, I was worried about missing my flight and needing to rebook, but Rosie assured me she would take care of those details. My daughter was taken by ambulance, and Rosie, who was just getting off work, offered to drive my children and me to the hospital. What a kind, compassionate woman. Rosie stayed with us at the hospital, picked up lunch for one of my little ones, spent much of her time on the phone rebooking us for the next day, and located a hotel for my family to stay in that night. My daughter was released, and the next day, Rosie met us at the check-in line at 4 a.m. with our boarding passes, a voucher to travel again, and plenty more hugs. A few weeks later, she called again to

check on us. I was so touched by this experience. I appreciate that Southwest Airlines doesn’t stifle their employees by making them act stoic and inhumane. I will always choose Southwest. Again, thank you. –Patricia Robillard SNACK TIME SAVIOR

In November, I was traveling from San Jose, Costa Rica, to Houston when one of the flight attendants became ill. The lead flight attendant advised passengers there would be a delay in the beverage and snack service because they were short one team member. That’s when Craig Branson, a Southwest ramp agent in Sacramento, California, who happened to be on the flight, jumped in and offered to help distribute snacks. It was heartwarming to see Craig give his vacation time to help out his team members and deliver exceptional service. As I explained to the lead flight attendant, the attitude and commitment to customer service exhibited by Craig is exactly why we only fly Southwest. –Tim Ribaul

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from the editor

Dear Reader, I live in a small town run almost entirely by volunteers who work many hours out of a sense of duty. One of them maintains the tax rolls. Another fixes our weather-battered, mostly dirt roads. In fall, volunteers hold a harvest festival that raises money for scholarships. In winter, volunteers create a children’s book about the wildlife in town and make stuffed animals of the main character to give to every child. In our little town, service is a duty and an honor. My uncle had the same motives when, just out of college, he volunteered to serve his country. He gave his life for that service; you can read about him on page 52. Duty and honor drive our volunteer armed forces today, and it inspired a band of Southwest pilots to mentor the children of those who made the ultimate sacrifice for us (page 56).

In this election year, it’s easy to misread the character of this country. Truth is, we haven’t changed all that much from the nation that the French aristocrat Alexis de Tocqueville described in the early 1800s. Tocqueville found Americans to be intensely political, divided between those who believed in a strong central government and those who wanted most of the power to stay among the states. The newspapers spilled over with personal vitriol over rival candidates’ alleged bribes and marital infidelities. But Tocqueville also discovered a culture based on “voluntary associations”—groups organized to do good things, from founding libraries to helping the poor. Both the politics and the service ring true today, don’t they? Tocqueville found nothing like our spirit of volunteerism during his travels in France and England. That communal spirit, he wrote, “enlarges the heart.” Service is an honor. And it’s our heartfelt duty to honor those who serve.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

ULTIMATE SERVICE

This cap belonged to my Uncle Ward, who died over the English Channel on Easter Sunday, 1944.

26 southwest april 2016

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com Southwest.com. letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

Dear Editor,

Great credit goes to the magazine and Gabbi Chee Cotherman for the story “Thirst Aid” [February 2016] about clean water access on the Navajo Nation. I’ve worked with Navajo students for the past few years, and my mother lived on the reservation in the late seventies. The issue of water is indeed an essential one. Many families on the reservation worry about water on a daily basis, and it is a challenge of our time to help ensure that no one has to think about where clean water will come from tomorrow. This is a real and pressing story that deserves to be told, and I applaud you for bringing it so thoughtfully to Southwest readers around the country. Joseph Horton

/ Thanks, Joseph. Gabbi is a master at finding the kind of story that has urgent meaning for us all. Soon after she wrote the piece, she gave birth to a little girl and left the staff to be a full-time mom. But we expect more great stories from her in the future. PRECIOUS REMINDER

I read “Thirst Aid” on a Southwest flight from Kansas City to Baltimore after spending a week consulting at a hospital. Southwest's pleasant staff was a delight after a long week's work, and as I settled

in on the plane, I was thinking about how many people need good health care and a little boost in life when I stumbled upon this article. It was quite a reminder how precious water is, and how most Americans take it for

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

KENSINGTON, CALIFORNIA

28 southwest april 2016

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Cozumel Nassau Punta Cana Santo Domingo St. Maarten South America Asunción Bogotá Buenos Aires Buenos Aires Aeroparque Caracas Cartagena Curitiba Lima Margarita Island Medellin Santa Cruz Santiago Pacific Rim Fiji Guam Saipan Surfers Paradise Sydney Europe Amsterdam Athens Barcelona Berlin Brussels Bucharest Budapest Cologne Copenhagen Dublin Edinburgh Florence Gdansk Glasgow Gothenburg Hamburg Helsinki Ibiza Istanbul Krakow Lisbon London Madrid Mallorca Malta Malta Airport Manchester Marbella Marseille Moscow Munich Nice Oslo Paris

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granted. The article also illuminated the conditions some people are forced to endure. But more importantly, it demonstrated the quiet patience and acceptance of a proud and resilient people. Thank you for using a small amount of time in the air to keep us all grounded.

David J. Galbo BUFFALO, NEW YORK

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LIVE

Biloxi • Hollywood, FL • Las Vegas Strip Las Vegas: The Joint • Northfield Park • Orlando

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DENVER

/ That’s a worthy cause, Kimberly.

it, David. We all can use a little bit of grounding.

Readers who want to learn more or donate can go to collegefund.org.

SPECIAL DELIVERY

SQUARE MEALS

I want to thank you for the beautifully written article about Darlene Arviso's water delivery to the Navajo Nation. I visit reservations all over the U.S., and your story captures the struggles and the kindness that are such a part of life for these people. I hope every passenger is impacted by the writer’s words.

I read Michael Graff 's “Crab Cakes with Kenny” [January 2016] on my flight from San Antonio to Baltimore. The article really hit home for me as a fellow Marylander. Maryland crab cakes are my favorite food, and I have eaten them for breakfast, lunch, and dinner! Reading this article took me on a familiar journey from my childhood and teen years into adulthood. Thank you for such a mouthwatering piece!

Scott McIntosh PHOENIX

/ You clearly do important work, Scott. Thank you.

Angelo Gamble OWINGS MILLS, MARYLAND

/ Mmmm…crab cake breakfast!

FACTS OF LIFE

I read your article “Thirst Aid” on a Southwest flight to Phoenix. Great job of reporting the facts that too many of us ignore. Thank you for sharing a few of the many stories that shape everyday life on the Navajo Nation.

Glenn Fellows LOS RANCHOS DE ALBUQUERQUE, NEW MEXICO

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Biloxi • Hollywood, FL • Las Vegas Northfield Park • Punta Cana • Tampa

Kimberly Urish

/ What a beautiful way of putting

/ You’re welcome!

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limitations these people experience and the basic human needs that they struggle to provide in these communities. The fund works to provide access and support to Native students going to college throughout the country. Thank you for playing a part by sharing this story.

FUNDING THE FUTURE

Thank you for publishing “Thirst Aid.” I hope that many travelers read it and appreciate, as I did, the thoughtful story of Darlene Arviso’s amazing work. Thank you so much to Gabbi Chee Cotherman for really investigating and writing such a wonderful article. I read it on a work trip to Seattle, where I met with donors and discussed scholarship programs for the American Indian College Fund. It is always astounding to my donors to learn of the

OMISSION STATEMENT

I was on a flight home and read the "Rise and Dine" article [January 2016]. I was surprised to not see the Pancake Pantry in Nashville, Tennessee. This is a world-renowned restaurant with a line around the building daily. Many famous people will wait with common folk to get a table for the best French toast, every type of pancake you can imagine, and incredible sides like potato pancakes. I thought I would put my two cents in. Thank you.

Malia Dubuc CALHAN, COLORADO

/ Several of us just returned from

Nashville, Malia. You make us want to head right on back.

CORRECTION

In “Your Adventure In Las Vegas” [February 2016], we listed PANDA! as a must-see show; however, the production is no longer running. We regret this error.

©2016 Hard Rock International (USA), Inc. All rights reserved.

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contributors

Melinda Josie

Meet the people behind this issue.

ILLUSTRATOR

The Service Issue / p. 52 Melinda brought to life several veterans with her stunning portraits. “I’ll often ask for a few photos of someone to get a feel for them. Working in watercolor also helps create a realistic portrait because it’s similar to the inherent transparency of skin.” @MELINDAJOSIE

Andy Anderson PHOTOGRAPHER

Chris Dent ILLUSTRATOR

Work: Trip / p. 43 The artist behind our “Trip” page transforms the way we perceive our favorite cities. “Seeing a city from a height can change your understanding. It juxtaposes areas you wouldn’t usually see together or creates space in parts that had always seemed congested. I find these vantage points inspiring.” @CHRISDENTILLUSTRATION

How to Move a Mountain / p. 56

WRITER

How to Move a Mountain / p. 56 After braving a three-day hike with a crew of teenagers at the Knights of Heroes summer camp, Matt was sore for weeks—muscles, joints, you name it. At home in Charlotte, North Carolina, he gets his wilderness kicks on Crowders Mountain. “You can see Uptown from the summit, but I actually prefer being alone on the side of the mountain as opposed to being amid a crowd at the top. Deep in the woods, the trees seem to go on for eternity.” @MATTCROSSMAN_

@ANDYANDERSONPHOTO

Gina Barreca WRITER

A frequent contributor to these pages, Gina has penned another can’tmiss book that just hit stores: If You Lean In, Will Men Just Look Down Your Blouse? Blouse?, which one reviewer described as “like dispatches from a dear friend: wonderful, witty, heartfelt, and wise.” @THEGINABARRECA

PHOTOGRAPHY BY ELENA SEIBERT (GINA)

Matt Crossman

Andy traveled deep into the Rockies to shoot our feature story. An avid outdoorsman, he makes his home in Idaho. “The Bruneau Dunes is a state park an hour east of Boise with the tallest sand dunes in the country, plus a couple of great fishing lakes and an observatory that’s open in the summer.”

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PLAY Number

40% of

Americans have always slept on the same side of the bed. It seems even old sleeping habits die hard. In a survey conducted by luxury mattress maker Saatva, approximately 800 of the 2,000-plus people polled admitted to being steadfast in their selfassigned snoozing arrangements. But what do you do if you and your partner both prefer being closest to the door? If you’re like 80 percent of respondents, you wave the white flag and move over. And if not, perhaps it’s time to get out of bed and move on— but sleep on it first.

PHOTOGRAPHY BY PAUL SIRISALEE/OFFSET

TOP PRIORIT Y Hail the almighty smartphone. When it comes to picking sides, three out of four agree that outlet access is of primo importance. The runner-up? Proximity to the bathroom.

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PLAY Drink

*Follow @Southwest Magazine on Instagram to learn how to make Hillside’s smoked simple syrup.

ORDE R TH IS

The Gomez Back when San Francisco’s Hillside Supper Club was just a pop-up, a man named Marcelo Gomez would hang around during service, sipping coffee and burning his way through a pack of cigarettes. He owned the restaurant that hosted the pop-up, and when Hillside eventually took over the space, The Gomez was created to keep his legend alive. The dessert drink highlights two of its namesake’s favorite things, coffee and smoke—the latter provided via a smoke-infused simple syrup. It’s then finished off with a touch of lemon. “In Italy you’ll notice they often give you lemon peel in your espresso,” says beverage director Austin Ferrari. “It’s actually a very old-school combination.” And you know what they say about things that ain’t broke.

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MAKE IT ↖ Combine 1 ½ ounces Alvear Solera cream sherry, 1 ounce coldbrew coffee, 1 ½ ounces smoked simple syrup**, and ½ ounce fresh lemon juice in a shaker. Add ice and shake vigorously for 10 seconds. Strain into a wine glass, and garnish with a coffee bean or a lemon peel.

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The Maine native’s designs incorporate a bounty of nautical elements. Think sailor knots, hand-braided cords, and brass. $135; cat-bates.com

Signature Apron weft & warp Former chef Erik Desjarlais makes his heavy-duty aprons out of a combination of American and Japanese denim. $85; weft andwarpmaine.com

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Snap Happy These smartphone lenses have serious street cred. Shutterbugs, rejoice: Capturing frame-worthy photos no longer means lugging around your digital SLR—or even a special smartphone case. Compatible with both iPhone and Android phones, Photojojo’s Iris Lens collection ($90)— including wide, fisheye, and macro options— offers professional-grade quality and a fuss-free mounting system. Each lens attaches with a tiny bungee cord, which works with your existing case to secure the Iris in place. (For those who go caseless, there’s an adapter that comes with the kit.) Easily swap out the various lenses, or snap on the cap and use the cord for carrying. Hey, it’s worth a shot.

Iris lenses use glass produced in the same factory as Leica, Canon, and Nikon.

ON YOUR PHONE Flic / Effectively manage your camera roll and make room for more photos with this organizational aid. Flic uses a Tinder-like interface: Users swipe right for keepers and left to send a pic to the trash. Make a hasty decision? Look back through your trash can before confirming any deletions. Free; iOS 40 southwest april 2016

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WORK Trip WALK I NG DISTANC E

San Diego

You’ve done the Gaslamp Quarter. Now visit its hip neighbor, the up-and-coming East Village. WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

DRINK ↘ A trip to San Diego isn’t complete without sampling a citrusy West Coast–style IPA. Try the seasonal Pataskala Red X IPA at Stone Brewing Tap Room.

SLEEP ↙ Take in downtown views at Hotel Solamar’s rooftop pool, or grab one of the free bikes and explore the neighborhood on two wheels.

EAT → Gobble down a Gruyère-and-bluecheese-capped burger at Neighborhood, and then ask your server about Noble Experiment, a secret bar behind the wall of kegs. WATCH ← Some of the best views at Petco Park are just outside the gates. Cheer on the Padres from Park at the Park, a 2.7-acre grassy knoll behind center field.

Every Friday the Padres are at home, Southwest sponsors Party in the Park. Catch WineFest May 6.

ILLUSTRATION BY CHRIS DENT

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PERUSE ← The new San Diego Central Library isn’t just a visual treat—it also houses the secondlargest collection of baseball books in the world, behind only the Baseball Hall of Fame. april 2016 southwest 43

3/7/16 4:24 PM


WORK Takeaway Jessica is part of the first astronaut class that could potentially travel to Mars.

OUT TAKES EX TREME MEASURES Before NASA, I was in Antarctica, capturing emperor penguins—no small feat—to study their diving physiologies. Conducting experiments in space would be similar, except I’d be looking at one of the most extreme environments and thinking, “Can this support life?” SPACE GRUB It’s not all freezedried. The food at NASA is actually quite good. We even have a lab where you can taste test it. I like the spicier dishes. They make some great curries. SMALL WORLD I’ve always imagined looking down at Earth, this fragile blue ball, thinking about how everyone I’ve ever known, every place I’ve ever been, everything I’ve ever experienced, is down there. I’ve been working my whole life to get to that point.

Jessica Meir

The cool thing about my job is that there is no “typical day.” I’m in a class of eight people and one of four women—the highest percentage ever in an astronaut class. We all have different backgrounds, but we received the same training. Over the course of two years, we learned Russian, operated a robotic arm, and practiced our

space walk underwater inside our suits, which give you a weight of 400 pounds. We really have to be generalists and experts in everything. We need to know how the electrical and life-support systems work, but also how to fix the toilet. It’s something I really value—having that diversity, but also a common goal.

PHOTOGRAPHY COURTESY OF NASA

Want to survive in space? Be a jack-ofall-trades, says this astronaut.

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WORK Solution

Think Fast

Google Ventures’ Jake Knapp breaks down his five-day approach to problem solving. How did you come up with this process? “My quest for productivity started when my oldest son was born,” says Knapp, the author of Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. “I didn’t want to miss parts of his life, so I became motivated to make very good use of my time at work. The culture of experimentation at Google allowed me to apply my personal timesaving strategies to team processes, and eventually the sprint was born.”

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Summarize the concept of the sprint. “A business, a small team, or even an individual is faced with a big question, an opportunity, or a challenge. You clear the week and get everyone together. No electronic devices are allowed, and all work is done on paper. The goal is to develop a prototype of a solution by the end of the five days. On Friday, you test that prototype on five target customers.”

What are a few key takeaways? “You can move a lot faster, and take more risks, when you’re focused on creating a façade of something that works rather than a finished product, so the prototyping mindset is important. Structure is another big one. With the sprint, there are a number of set activities that happen on each day. I’ve found that if you create structure, people can focus on the work. The third key is doing some activities as a group and others as individuals. Group brainstorms tend not to be as productive, which is why we share ideas together first and then devise solutions individually.”

How might individuals implement it? “Start on paper. It’s also important to consider a wide variety of solutions before committing to one. And give yourself big, long stretches of time to focus on just one thing. That’s the spirit of the sprint, and that’s what helps you do the most important work.” For DIY resources, including videos and checklists, visit thesprintbook.com.

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WORK Startup

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Snail mail just got a whole lot faster.

Here’s how CEO Kevin Gibbon describes the ondemand shipping service: In college I had a successful eBay business that helped me pay my tuition, but I eventually shut it down because the shipping became far too time-consuming. That pain point was the inspiration for Shyp. Our goal is to make the mailing process as painless and efficient as possible, whether that’s returning an online purchase, sending a gift, selling on eBay, or decluttering your house. Just download the app, take a picture of the item you’d like to ship, and enter the address. Within 20 minutes, or at the time you specify, a courier will retrieve the item. We charge a $5 fee that covers pickup and packaging for up to 20 items, and we give you the lowest retail postage rate among all the major carriers. Shyp is currently in San Francisco, New York, Chicago, and Los Angeles, and we have our eyes on Boston and Washington, D.C., next.

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D AT in g  r e a l c o n n e c t I o n S

DAT E SM A RT ER

The Couple  GreG Steed: CEO, Northwest Brewing Company educ: BA, Western Washington Univ. IntereStS: Running, golf, skiing  JennIe (Bowen) Steed: Marketing Brand Manager – International Coffee Corporation educ: BA, University of MA, Amherst IntereStS: Yoga, Theatre and Hiking

It’s rare to hear about a love story that starts on an airplane. When single, we all secretly wish that the romance of meeting someone while traveling just might happen to us.

J

ennie Bowen Steed’s idea of finding love changed on a flight when she saw an ad for It’s Just Lunch, a personalized matchmaking service for busy professionals. Jennie had been divorced for two years, and

her time was focused on her career & family. The ad read like a good friend who could introduce her to single, professional men she wouldn’t have the opportunity to meet on her own. Today, Bowen Steed is married to

It’s Just LuNch matchmakErs sharE thEIr INsIghts:

see what they have to say 

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her match Greg Steed whom she met through It's Just Lunch. We sat down with Greg and Jennie to learn about their dating experience, lifestyle, and why they chose to invest in their pursuit of relationship happiness. 

"Dating shouldn’t feel like a job. Finding a match takes work – but let it be my job. Then you can go have the fun." -Melissa Brown

8/27/15 11:05 AM


Promotion

Where were you at in your life when you decided to join IJL?

grEg:

I’d been divorced for about two years, and it was a hectic time career wise. My company was in a transitional phase, and it demanded a lot of my time and effort, so I didn’t have time for much else.

JENNIE: I’d also been divorced about two years. Being a single mom and working full-time, it wasn’t a huge priority of mine to go out and do the legwork it took to meet someone; it felt like having another job, and I didn’t have time for that.

Favorite first date memories?

grEg: I was attracted to her right away. On the second date there was a real chemistry. Then it evolved very, very quickly. JENNIE:

When Greg and I started talking, I discovered we had similar careers. I remember the conversation was so easy and comfortable. When I shared my date feedback with my IJL matchmaker, I let her know that Greg and I had made arrangements to attend a big award dinner at his country club. The minute I walked in, I knew he was a consummate gentleman. I felt so cared for. He was attentive and made sure I was introduced to everyone.

How did IJL compare to your online dating experience?

grEg: Online dating isn’t easy, it’s work. I’ve got a full-time career; I didn’t need another job. With IJL they did everything for me. You’re busy with your career and everything else going on – IJL was just easier. The caliber of matches was much higher. JENNIE: I saw an ad for IJL on a flight and was contemplating whether I was interested when someone close to me mentioned it as an option. I thought

I’d try it because it sounded like having friends who could interview people for you so when you went on a date you would know there’s something about the two of you that someone thought would be a good fit.

What would you tell a friend who was interested in IJL but was tentative about making the investment?

What's the most challenging part of working remotely from a dating perspective?

6 in 10 people say not meeting people as often

grEg:

At the end of the day what is your end goal? Then I’d ask, what’s the cost of being happy worth to you? The kinds of people who choose IJL aren’t fooling around. It’s not someone on the Internet just looking to meet a ton of people and date up a storm. It was definitely worth it for me.

05% 10% 15% 20% 25% 30% 35% 40% 45%

How much time do you set aside for your social life? 05% 10% 15% 20% 25% 30% 35% 40% 45%

NoNe 05% 10% 15% 20% 25% 30% 35% 40% 45%

I reserve my weekeNds for socIalIzINg

Best part about dating thru IJL?

grEg: Besides choosing all my matches I would say the scheduling of my dates. They call you and ask what your schedule is like, so you don’t have to worry about it. If I said I was available Wednesday or Thursday this week and Sunday next week they would find a way to fit dating into my schedule. What sort of activities did you enjoy while you were dating?

JENNIE: We love to be outside. I also love going to places I’ve never been before. He loves to drive and take me places – whether that’s going to the beach or going to the mountains or some random lake that’s hidden away. How has your life changed since you met?

grEg: It is totally different than it was. I would say that there was a point in time when I felt a little bit lost. Everything has completely turned around. Every day I wake up, and I enjoy the day. I enjoy being around her, the kids, and our home. Life is just better. It’s Just Lunch has been matching busy singles since 1991. Find out what an It’s Just Lunch matchmaker can do for you by calling 1.800.858.6526 or visiting ItsJustLunch.com.

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DatE by NumbErs

It depeNds how busy I am wIth work a few NIghts a week a lot

Do you prefer to text or call someone you’re interested in?

vs. call: 60%

text: 40%

How often do you utilize skype in a relationship?

only if we’re apart from each other for a significant amount of time.

32%

64%

never.

4% If we can’t spend a night with each other, you’ll find us on skype!

Source: IJL Singles Survey

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8/27/15 11:02 AM


/MEN OF EARTH AND SKY

Left The author’s uncle, Arlington Ward de Canizares Jr. Right The author’s father, Charles Heinrichs, experienced the war closer to the ground—and below it.

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• I ALWAYS REVERED MY UNCLE, AN ACE PILOT WHO DIED A HERO. BUT LATER IN LIFE I REALIZED MY FATHER’S COMPLICATED LEGACY WAS JUST AS IMPORTANT TO PASS ON.

/ BY JAY HEINRICHS

PHOTOGRAPHY COURTESY THE HEINRICHS FAMILY ILLUSTRATIONS BY MELINDA JOSIE april 2016 southwest 53

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Arlington Ward de Canizares Jr.

M

Y CHILDHOOD routine almost never varied. Every Friday afternoon, I’d climb into the backward-facing backseat of our family’s Dodge station wagon with my little brother, John. My older brother and sister took the middle seat behind my parents. We’d drive 15 minutes to have dinner at my grandparents’ house in the Main Line suburbs of Philadelphia, where we’d eat under the portrait of an uncle who died in World War II. Dad always drove, with his cigarette cocked out of the little side vent window and his right hand draped over the steering wheel. He worked for his father-in-law, my grandfather; Friday evenings for Dad meant dinner with the boss. But we kids enjoyed the luxury and attention at Granddaddy’s big tan stucco house in Wayne, Pennsylvania, which had rose gardens, a shy cook named Helen, and a secret button under the carpet used to summon her. There was always roast beef for dinner, and before dinner, there was always cocktail hour. The kids had ginger ale. Dad drank Canadian Club and soda, which, as the years went by, became Canadian Club without soda. After cocktails we’d bow our heads to say grace, and I’d sneak a look around the table. Granddaddy sat at the head. Sometimes I’d catch him looking up past his second wife, Anna May, to a large portrait of his dead son, Arlington Ward de Canizares Jr., wearing the brown uniform of an Army Air Corps pilot. Ward was the

last male in the de Canizares line, a family that had sailed with the conquistadors to Cuba and once owned sugar plantations. He had an aquiline nose, translucent skin with the veins showing, and slightly bulging eyes, all of which, my mother would have us know, were signs of Spanish nobility. In the picture, Ward had his hat cocked at

“ Ward wrote letters to his parents

on thin blue airmail stationery, every day until the day he died. ” an angle that would have been called rakish on another pilot but that seemed off-balance on him. He was a delicate-looking man. He weighed all of 150 pounds.

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PROFILES IN SERVICE

BURNARDINE FLANAGAN

perfect son as any parents could wish, but I know about him only from his school record (stellar), the accounts of his relatives, and his little sister Dorothy (my mom); everyone called her Pinky. Ward became a pilot in the 56th Fighter Group, part of the Army’s Eighth Air Force, in Halesworth, England. The base lies on England’s easternmost hump, a one-minute flight from the English Channel. The group called itself Zemke’s Wolfpack. Led by legChuck Heinrichs endary ace Col. Hubert Zemke, who had 17 kills by the end of the war, Burnardine Flanagan the 56th was already served with the only allknown as one of the black, all-female battal“He was an ace,” Anna May would ion stationed overseas most successful forces during World War II. say. “He died a hero.” in the air. Just before Mom sat on Granddaddy’s right. Ward joined them, they She prayed for real, with hands folded, notched their 100th vicand she never looked up during grace tory, having shot down except to shoot a look at a squirmy child. Dad, on that many German planes. Ward and his group the other hand, was an avowed atheist who never flew in the P-47 Thunderbolt, nicknamed “the Jug” closed his eyes during grace. He looked down at the for its awkward round shape, which resembled the table, his hands unfolded, and a freshened glass of milk jugs of its day. whiskey in front of him. I doubt he ever saw GrandThe Jug was a heavy, slow-moving, nearly indedaddy gazing past him at Ward’s portrait. structible fighter. It weighed nine tons fully loaded Ward de Canizares, Mom’s adored big brother, and carried four .50 caliber machine guns on each was by all accounts a good student and a good wing, as well as a ton of bombs during ground misboy. Like many earnest children, he kept a “comsions. Pilots liked the plane because its cockpit monplace book” filled with inspiring quotations was roomy and comfortable, and you could get and his desires to become a model citizen. After a good view of the enemy from all angles except two years studying engineering at Lehigh Unithe rear. That cockpit contained one pilot. “You versity in Pennsylvania, he enlisted in the Army have to be on your toes to fly one of these planes,” and went to flight school. Naturally, he was one he cheerfully wrote his parents. He was taught to of the top cadets. He seemed as close to being a swivel his head constantly in CONTINUED ON PAGE 68 I WAS WITH the 6888th Central Postal Directory Battalion in Birmingham, England. It was quite an experience. We got 8,000 pieces of mail out a day for all the servicemen and women in Europe. We worked seven days a week, around the clock. We knew it was important for their morale because they were away from home and had to face life-anddeath situations every day. We also had to censor it so no important information got to the enemy. And of course there were the “Dear John” letters: “I’m not gonna be waiting for you when you come home.” We gave those to the commanding officers because that’s too heartbreaking. If you don’t have good morale, then what do you have?

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/H

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/HOW TO MOVE

• DEEP IN THE COLORADO BACKCOUNTRY, A WILDERNESS CAMP EMBRACES HIGH ADVENTURE TO CREATE FATHERLY MOMENTS FOR KIDS WHO HAVE LOST THEIR FATHERS TO WAR.

A MOUNTAIN

R

/ BY MATT CROSSMAN

PHOTOGRAPHY BY ANDY ANDERSON AND MICHAEL NUTTING

YAN DEKOK lays out a map of the Rocky Mountains at the headquarters of Camp Tahosa, in northwest Colorado, and the paper crackles as he traces his finger along the 30-mile, three-day hike he has planned out. The route features 16,000 feet of elevation change—roughly three miles of up and down—and crosses Pawnee Pass, known for its harrowing 1,400-foot descent. Ryan, an F-16 pilot with a muscular frame and a ready wit, will set out tomorrow with eight 13- and 14-year-old boys. An experienced hiker, he questions Tahosa camp director, Greg Robinson, about the conditions ahead. Greg warns of impending thunderstorms, and even though it’s July, snow and ice. A group of teenagers recently traversed Pawnee Pass, Greg tells him, and the wind gusted so hard they had to hold on to one another april 2016 southwest 57

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Center Beginning in their fourth year, campers embark on rugged backpacking treks. Far Right Younger kids take on challenging tasks like archery and rock climbing.

to avoid getting blown off the trail. “It’s not so steep you’d free fall, is it?” Ryan asks. “It could go either way,” Greg says. “I’m a firm believer that there has to be an element of danger,” Ryan says. Meanwhile, the kids mill around the Tahosa cafeteria, putting away their dishes and talking about their favorite subject: video games. Tall, short, athletic, slight, white, Hispanic, and African-American, they arrived yesterday from all over the country to participate in an outdoor adventure camp called Knights of Heroes. They share in common a single tragedy and little else: Their dads died in the military, most of them while serving in Iraq or Afghanistan. Once the tables are cleared, the boys retreat to their cabin to load their backpacks, and John Oglesby assists them. John is known as Cosmo, his call sign for two decades as a Navy pilot. He earned the nickname due to his hair’s likeness to that of Cosmo Kramer, the door-busting Seinfeld character. One of the boys, Noah—or Doctor Noah, I’ll call him, because that’s the career he aspires to—is whisper thin, wears braces, and has soft, blond hair that never moves. He crams a bulky jacket into his pack, but Cosmo tells him not to bring it. He doesn’t need it, and it’s too heavy besides. Doctor Noah refuses to leave it behind. The other Noah, Athlete Noah, stuffs his gear into his bag too. He is a baseball, hockey, and lacrosse player; his dad taught him how to throw by playing catch in the yard with a Nerf ball. The ball is at home, he tells me, on a shelf in his room. He never touches it. “It’s too precious,” he says. We eat breakfast early the next day and drive

an hour to Long Lake trailhead. The late morning sun cooks off the morning chill as we strap on our backpacks. Ryan rounds up the campers for a pep talk. “What I want you to focus on,” he says, “is unity as a team.” By week’s end, he says, they will feel strong because they will overcome whatever challenges await them.

H

IS NAME was Troy Gilbert, but everyone knew him by his call sign: Trojan. A major in the Air Force, Trojan died on November 27, 2006, when his F-16 crashed north of Baghdad. Retired Air Force Lt. Col. Steve Harrold was a friend and squadron mate of Trojan. At Trojan’s

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PROFILES IN SERVICE

OSCAR MUÑOZ

VIETNAM still lives in me. When I was there, I was counting the days. I didn’t realize then that you don’t say goodbye to war. You take it with you for the rest of your life. I still get up at 3 every morning because that’s when we would get up and set up our perimeter. My brain goes into a defensive position. But in the Marine Corps I learned that I had to become my own person, and nobody was going to accomplish something for me. It was up to me to succeed. Oscar Muñoz, a lance corporal, earned the Marksmanship Badge and the Combat Action Ribbon, among other commendations. This story was recorded by the Voces Oral History Project at the University of Texas at Austin.

memorial service, Steve watched two of Trojan’s sons file into the church. He started thinking about those boys’ lives without their father. He thought of his own sons, who were about the same ages. He wondered what male role models Trojan’s sons would have. He wondered who would take them camping, hunting, and hiking, activities Trojan loved. His concern for the boys haunted Steve for weeks. Finally, he approached his pastor at Journey Chapel in Monument, Colorado, with an idea: an outdoors camp for boys whose fathers died in Iraq and Afghanistan. The next summer, in 2007, the church sponsored 16 boys to attend the camp. Since then,

Knights of Heroes has grown to include girls, a camp for younger kids, and outdoors events for moms in Colorado Springs, such as horseback riding, white-water rafting, and hiking. Last year, 95 kids and 36 moms attended. Boys in their first three years get assigned a mentor, and they spend the week together going rock climbing, mountain biking, hiking, fishing, and skeet shooting. After three years, boys are eligible to go on multiday backpacking hikes. High Adventure Team 1, the name of our group, includes eight boys and three mentors: Ryan, Cosmo, and Yoshi Estrada, a 20-year-old former camper. The next phase for Knights of Heroes kicks april 2016 southwest 59

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off this year, when the camp moves to a 118-acre property on Pikes Peak. Eventually, cabins will be available year-round for campers and their families. From its beginning, Knights of Heroes sought to differentiate itself from other foundations that help families of fallen soldiers. Too often, Steve says, those organizations coddle the children. Knights of Heroes pushes the kids to find the outer reaches of their potential. “The toughest steel is forged in the hottest fire,” he says. “In order to get out those impurities, you’ve got to be in the fire. It’s got to get really hot. In order to strengthen these kids, they’ve got to go through some trials, because they’ll come out on the other side a lot stronger.”

O

UR HIKE starts in a dense evergreen forest, the trail crisscrossed with gnarly roots. The two Noahs far ahead, I walk in the back of the group with Logan, the funniest kid in camp, according to Ryan. But that wasn’t always the case. The year his dad died, Logan repeated second grade. He internalized that as a failure and told people about it for no reason. His confidence plummeted, says his mom, Nan. He also felt guilty about what he perceived as missed time with his dad, because he sometimes played video games instead of hanging out with him. At Knights of Heroes, the mentors pushed him to brave the ropes courses and go rock climbing—adventures that gave him newfound

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Boston Gilbert (rear), one of Trojan’s sons, was one of the original campers and has returned as a mentor.

PROFILES IN SERVICE

CLINT ROMESHA

confidence. After his first trip to Knights of Heroes, in 2010, Logan’s mom picked him up at the airport. He cried in the car. He had no idea, he told her, that so many people loved him. “His self-esteem was just an amazing transformation,” says Nan. At Knights of Heroes, Logan also discovered a passion for reading. One of his favorite books, Where the Red Fern Grows, gets its title from the plant that sprouts between the graves of the main character’s two beloved dogs. He loves the idea of beauty coming from death. Two miles in, High Adventure Team 1 pauses to grab a snack and prepare for a 1,600-foot ascent. After that lies the Continental Divide—and Pawnee Pass. “I have faith in every single one of you that we can do this,” Ryan says. “But we can only succeed if we all stick together.” The problems start soon thereafter.

O

UR LEISURELY STROLL through the woods quickly transforms into a daunting climb over rocky, harsh terrain. I try to keep pace with Caleb, a lean football player with a graceful gait. Though we’ve

WHEN PUSH comes to shove, it’s not really the hate of the enemy that you’re reacting to. It’s the sense of, I love these guys to my left and right so much that I will do anything to make sure they’re okay. And if you reverse roles—if I’m out there and I need help—I know these guys are coming for me. It’s this back-and-forth tether that’s an almost unbreakable bond, and it’s built out of love, not hate. A lot of people might look at combat soldiers as over-aggressive, as adrenaline junkies, or just as hateful tyrants, and it’s not that at all. It’s really our love for each other that gets these incredible feats of heroism and bravery accomplished.

been hiking for hours, Caleb looks like he just stepped out of an L.L.Bean catalogue: He hasn’t broken a sweat. He does a spot-on impression of President Obama. “Let me be clear,” he says. “I’m a little tired. When we get to the bottom, I’m going to buy you Obamacare.” Usually he wears his dad’s high school class ring, but he From our locked it up when his family cover moved this summer so it wouldn’t get lost. He struggled when his mom decided to remarry recently because he felt like his dad was being replaced. Retired Staff Sgt. Clint He called Cosmo, who talked Romesha received the Medal of Honor for him through it, and he seems at leading a 2009 counpeace with it now. terattack that saved As we scramble up craggy untold lives and preserved Combat Outpost rocks, I reach back to grab AthKeating in Afghanistan. lete Noah’s hand and pull him He is the author of Red up. His red face glistens with Platoon: A True Story of American Valor Valor, out sweat. An expansive tundra next month. spreads out before us. Doctor Noah, walking in the middle of the group, trips and catches himself on the edge of a rock, ripping off the top of his thumbnail. While Cosmo puts a BandAid on Doctor Noah, Athlete Noah steps off the trail. To his right, the ground slopes to a wind-worn valley. The jagged peaks behind him form an awe-inspiring background as he bends over, puts his hands on his knees, and vomits. Cosmo hustles over and wraps his arm around april 2016 southwest 61

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Athlete Noah, easing him to the ground. He pulls a tarp out of his backpack and covers him. Within seconds, Athlete Noah falls asleep. A few walk over to check on him as Cosmo monitors him from afar. “It’s so important that they inherently got it,” Cosmo says. “One of them needs a break, and they’re giving him a break. None of them are complaining. They’re acting like a team on the first day.” Ryan doles out chicken and tortillas to the rest of the group. An hour passes, and just as suddenly as Athlete Noah started vomiting, he bolts awake, rejoins the group, and asks Doctor Noah when he hurt his thumb. “Right before you started puking,” Doctor Noah says. “That makes me feel a lot better.” Ryan and Cosmo discuss what to do next. Athlete Noah’s vomiting is a symptom of altitude sickness, usually not serious but potentially dangerous if the ill person doesn’t get to a much lower altitude. Further complicating things, Athlete Noah told Cosmo before falling asleep that he hadn’t felt well earlier in the week, so maybe it’s not altitude sickness. The decision is critical: If we turn

back, we could call for help from the trailhead. If we go any farther, we’ll be forced to stay in the mountains overnight. Cosmo knows Athlete Noah well and says he would admit it if he couldn’t go on. He’s already eager to get going, so that ends the debate. We disperse Athlete Noah’s gear among the group and restart our journey. Soon I hear his voice booming across the trail, laughter from the other boys following close behind.

B

LAZE says almost nothing when he’s hiking and tells funny stories when he’s not. His dad—known by his friends as Big Friendly Giant—asked him to play navigator in the car one day. Blaze, about 5 at the time, asked his dad to go the wrong way on a one-way street, and his dad obliged. “I remember the car on the other side of the road looking over at him like, Are you crazy?”

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PROFILES IN SERVICE

MEG FOREMAN MY DESERT STORM deployment was the first time I had ever been responsible for someone else’s children. As a platoon leader, my job was to bring 20 soldiers home alive. There was no expectation when we enlisted that we’d be going off to war. These kids were suddenly leaving their newborn children and spouses. We had no idea when we were coming home, and we were totally disconnected. For these young kids, that was really hard, and it led to some legal problems. That was the first time I saw what Army lawyers do in the field, which confirmed my desire to do for other soldiers what those lawyers had done for mine.

Blaze has been coming to camp for five years. When he started, he had a hard time making friends, here and at school. “I was afraid they would just leave me,” he says. Retired Col. Meg Fore“So it was hard for me to connect man served in the Gulf to people.” War, the Iraq War, and the War in Afghanistan. Each year, Knights of Heroes She retired from the holds an opening ceremony in Army JAG Corps last which each kid shares one story year. Through a connection forged at Auburn about his or her dad. The stories University’s Executive are often silly, like the one about MBA program, she conBlaze’s dad driving the wrong way, tinues to help soldiers through Veterans Movbut it was there, in his second year, ing Forward, which uses that Blaze realized how much he canine therapy to help had in common with the others. He veterans heal. started bonding with them. Those bonds translated into the rest of his life, and now he has no problem making friends. Several others recount similar “aha” moments inspired by the opening ceremony. Now standing atop Pawnee Pass, Blaze peers down at the narrow path zigzagging through pointed rocks and wonders, Whose bright idea was this? Logan compares it to walking down an avalanche. Stones squirt from under our feet. Cosmo carries Athlete

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3/9/16 2:01 PM


Noah’s backpack in his hands, so he can’t see where he’s stepping. A third of the way down, rain starts to fall. We throw on our rain gear, and soon we face a much bigger problem: Doctor Noah curls up and passes out in the elbow of a switchback, apparently from exhaustion. Cosmo leads the other kids ahead, leaving Ryan, Doctor Noah, and me on the pass. Soon, Doctor Noah stirs, becomes sick, says he can’t walk any farther, and drifts

back to sleep. He dreams he’s soaring over Pawnee Pass wearing a wingsuit. He spots a rock formation with a hole in it. He tries to squeeze through it, but the suit gets stuck. He spits out the other side—and wakes up. He has a headache and the chills and feels dizzy, further symptoms of both altitude sickness and exhaustion, but he agrees to press on. Thirty minutes later he turns to his left and vomits. “All right,

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let’s go,” he says, barely breaking stride. He takes two steps, turns to his right, vomits again, and keeps walking. We make it to our campsite at 6 p.m., an hour after everybody else. Doctor Noah, his pale skin now ashen, disappears into his tent. In 10 hours we covered 8.6 miles, ascended 2,200 feet, and descended back down 1,700 feet. “I don’t know if I would’ve done it if I knew it was that hard,” Ryan admits. The last boy falls asleep at 8:15.

T

HE NEXT morning, Isaac, a tall, lanky kid with a nasty sunburn and a mop of brown hair, sits by the fire pit. “I’ve had a lot of fun with you this year, Isaac,” Ryan says from across the campsite. “But you’ve just done something that really disappointed me.” “What?” Isaac asks. “You put on a New England Patriots beanie,” Ryan says. “It was a gift,” Isaac tells him. Of all the kids in the camp, Isaac has changed the most in the last few years. He describes his old self as a mopey, chubby kid who wanted to play video games all day. “The first year, he wouldn’t do anything,” director Steve Harrold says. “The third year, we couldn’t stop him.” Athlete Noah wakes up cheerful, eats breakfast, throws up, and returns to his tent. Doctor Noah remains in his tent. Neither seem capable of hiking across treacherous mountain terrain. Though we’re deep in the Rockies, we somehow have cell coverage, so Ryan calls Camp Tahosa to fashion an extraction plan. They discuss various options, including a helicopter evacuation, but eventually decide on a simpler plan. A team will drive to a nearby mountain resort and hike up to meet us on the trail. Then they’ll decide whether the two Noahs need to go to the hospital. Athlete Noah rebounds, just like yesterday, and Ryan gives

03/07/16 4:47 PM


Each camper is assigned a mentor, who follows them year to year.

PROFILES IN SERVICE

CHARLES RUSHING Tracy Zillmer speaks to her father, Charles Rushing: YOU JOINED the Navy at 17 in hopes of seeing the world. You initially served at Pearl Harbor, as a guard on the USS Carpenter, and made your way up the ranks, eventually joining a special operations team that was “keeping an eye on Russia.” Then you were deployed to Vietnam. During your first tour you sustained an injury while clearing a line so your team could get out of harm’s way. After returning home, you continued to sacrifice as a single father to my sister and me, and ultimately for our children too. You managed to work a full-time job and be there for every parent-teacher meeting, doctor’s appointment, and soccer game. You say that you are no war hero, that you were just “in the wrong place at the wrong time doing the right thing.” But to us you are a true hero both on and off the battlefield.

him the nickname “Par,” short for “puke and rally.” He tries to talk Ryan into letting him stay on the hike. Ryan tells him that if he carries his full pack to the evacuation point, he can stay. Doctor Noah, meanwhile, stirs in his tent, his pale blue eyes glossy and only half open. He says he’s cold, so I grab his jacket, the heavy one Cosmo told him not to bring. It’s camouflage, with his last name printed on the breast: his dad’s Army jacket. He zips it high, sips water from his Nalgene bottle, and nibbles on crackers. Once again, we divvy up the items in his and Athlete Noah’s backpacks. Ryan calls the eight kids to a circle before departing. “It gives me chills to see the maturity you displayed,” he says. “What the Charles Rushing Noahs have done is the story of recently traveled with champions.” his family to revisit All morning, it rains so hard Pearl Harbor thanks to Dreams for Veterans, that at times the trail looks like a a Dream Foundation stream. Doctor Noah cracks jokes program that honors while hiking but admits he’s faking terminally ill veterans by fulfilling a final wish. it, because if he thinks about how miserable he feels he won’t be able to take another step. During lunch, the storm turns serious. Hail pings off of our packs. Thunder and lightning come scary close. Hikers we had passed going in the opposite direction now scramble back by. They tell us a lightning bolt hit a meadow

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chill

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within 100 yards of them. For a few minutes, the storm reaches biblical proportions. Then, just like that, it stops, and the sun appears, hovering in the afternoon sky. We forge ahead and reach a fork in the trail. Straight leads to the resort; right takes us to our campsite. Cosmo, the two Noahs, and Yoshi continue straight. The rest turn right. Ryan pulls out his map to plan a new route. This hike, Ryan says, is like

life: “You can’t always execute your first plan.”

T

HAT NIGHT, hours after the evacuation, Cosmo rejoins us, and the kids turn serious. Over the crackle of a fire, stories about their dads tumble out of them. Caleb: When I saw my dad in the morning, I didn’t even say goodbye. And that was it. When some

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kids get in arguments with their parents and they say they hate their parents, it’s like, if that person left you the next day and died or passed away, how guilty would you feel about what you just said? Isaac: I don’t like it when people ask about my dad. My least favorite response is when I tell them, and they go, ‘I’m so sorry.’ I just don’t like that. I’m like, ‘What do you have to be sorry for?’ Most of the kids at my school have no idea my dad’s died. I do that on purpose. Caleb: Most of the sympathy’s not even real. They’ll be like, ‘I’m so sorry.’ And I’m like, ‘You’re really not sorry for it. You don’t know what it feels like.’ They’ll try to be like, ‘One time, my grandfather died.’ It’s not the same. Blaze: You don’t see them everyday. They don’t sometimes drive you to school or pick you up. Andrew: They don’t wake you up. Logan: I love stories about my dad. I like to look back on the life he had. My dad’s best friend’s name was Scott. When my brother (Killian, also a Knights of Hero camper) was very, very small, and my mom was pregnant with me, the moms went out to go get some stuff from Target. The two dads stayed back at home and played with Killian by tossing him back and forth. Killian started vomiting and having diarrhea. It got in my dad’s mouth.

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Isaac: Did they keep throwing him back and forth as he was vomiting? Logan: They realized it and were like, ahhh, ahhh. They called my mom up, like, ‘We’ve got a problem.’ Isaac: My dad was a horrible dancer. If you ever see a sprinkler, that was his favorite dance move. And he wasn’t even good at it.

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D

O YOU KNOW what today is?” Ryan asks the next morning before we start the final stretch. “Hump day,” someone says. “Backward day,” another guesses. “It’s Vomit-Free Wednesday,” Ryan says. “Keep that in mind as you climb this mountain.” We finish late in the afternoon, and a pair of vans pick us up and make the jaw-dropping 2.5-hour drive back to Camp Tahosa. When we arrive, the two Noahs storm the van to greet us. Team 1 is whole again, but not for long. The next morning, we hop a chairlift to a 10,700-foot peak in Winter Park, Colorado. Instead of

galvanized, pay their highest respects by vowing to eat an extra piece of pizza in Cosmo’s honor. ”

in his hand). Doctor Noah limps around with a self-diagnosed hyperextended knee. They wear these wounds like badges of courage—until Cosmo’s disastrous fall. Ryan helps carry him to an onsite clinic, where Cosmo is diagnosed with a broken right hip. This man who walked dozens of miles carrying other people’s gear now can’t walk at all. The boys gather around his bed. Cosmo, a veteran of four combat deployments as a fighter pilot, blames his own meekness for the crash. As he entered a turn, he tells them, he got scared and straightened up, which threw him off the trail. The bike landed in sand and stopped abruptly. He kept going and flew over the handlebars. If he had been bold, he says, he would’ve leaned in, physics would have taken him around the turn, and he’d still be out there riding instead of lying here with IVs in his arm. If he had confronted his fear, he tells them, he’d be able to wolf down pizza with the boys on their way back to Tahosa. Cosmo points out three boys and congratulates them for riding even though they were afraid. He tells all the boys to call him anytime, about anything. “Be bold,” he says, choking up. “I love you guys. All of you.” The boys, shaken but galvanized, pay their highest respects by vowing to eat an extra piece of pizza in Cosmo’s honor. They tell him they can’t wait for next year.

lugging backpacks down a mountain, we launch bikes down one. By midday, everybody has a crash story. On his second run, Logan accidentally ran into his brother, Killian, and wiped him out. After his fall, Athlete Noah’s left hand swells like a catcher’s mitt, but he keeps riding (a camp mentor who is an orthopedist later tells him that he cracked a bone

Matt Crossman lives in Charlotte, North Carolina, and has written more than 40 cover stories for national magazines. Tell him about your heroes and mentors at mcrossman98@gmail.com. Southwest Airlines has supported Knights of Heroes, one of their select National Military Partners, with over $230,000 in travel since 2009. Southwest pilots John Oglesby (Cosmo) and Jason Ausdemore serve on the board of directors and volunteer as mentors every summer.

The boys, “shaken but

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search of the enemy. The Germans were flying the Messerschmitt 109, a svelte, lightweight fighter with machine guns mounted on the fuselage instead of the wing, allowing for far greater maneuverability. The best way for a Jug to beat an Me 109 was to fly as high as possible and then drop out of the sky like a turkey ambushing a falcon. Of course, that only worked if you knew where the Germans were flying. Often, the 56th didn’t. Ward describes Me 109s appearing suddenly out of the clouds, often from behind. “Some character took a pot shot at me but missed,” he wrote his father in early April. “I didn’t CONTINUED FROM PAGE 55

time he flew his last mission, my 22-year-old uncle had already destroyed three enemy planes. He wrote those letters to his parents on thin blue airmail stationery, every day until the day he died. The last letter is dated April 9, 1944, Easter Sunday. A good Episcopalian, Ward promised his mother he would attend Easter Mass. Later that day, he flew across the English Channel with two wing mates. He helped to down one German and disabled two others. As they turned back for England, Ward saw that he was dangerously low on fuel. Suddenly, an Me 109 came shooting from behind, and Ward heard the group’s leader radio to stay on course, so his wing

Ward became an ace on Easter Sunday, the day he died.

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know he was there till I saw tracers going over my wing.” He added: “Although I was shot at more than somewhat, I only got one bullet hole out near my wingtip.” He downed two enemy planes that day. “All in all it was most exciting,” he wrote. “And I don’t mind telling you I was good and scared once or twice.” By the

mates could deal with the problem. Ward refused the order and turned with the enemy, drawing his fire so his mates could get a good shot. The German peeled off in retreat, and the two pilots got behind Ward and headed toward England. They droned over the Channel until Ward’s engine cut off. His

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fuel and ammunition were gone, he radioed. He was bailing out. He yanked the plane’s ejection lever, the cockpit cover flew off, and an explosive charge launched him into the air. Sprung into the slipstream, he smacked into the plane’s tail and dropped two miles into the Channel, where a waiting rescue launch pulled him out of the water. But he was dead before he fell. His body lay in the Army coroner’s office in Cambridge, England, while my grandfather played organ in the Easter service at St. David’s Church in Wayne. The Army buried Ward in a military cemetery in the rolling countryside near Cambridge. Brave youth cut down in his

prime: Ward’s story was easier to understand than my father’s. Growing up, I knew almost nothing about Dad’s war experiences. It may be hard to believe now, in this nostalgic era when the Second World War seems like some golden age of youth and heroism and swing music, but our elders didn’t talk about combat—not back then. Mine didn’t, anyway. Dad wasn’t a happy man. A submarine designer by training, he went to work for my grandfa-

3/9/16 2:15 PM


ther’s paving company in 1954. Resurfacing tennis courts was a comedown for him. But he stayed in it until he died of ALS 33 years later. He wasn’t big on choices; I suppose he didn’t believe in them. The chief wartime value he taught us was blind obedience. “Act first, ask questions later,” was his mantra. “What you kids need is a good war,” he said. I was all for it. I read every one of Hemingway’s novels and despaired of having missed the Spanish Civil War. I wore out Sgt. Fury comics. His own war was nothing like Ward’s. For one thing, Dad’s war lasted longer. Charles Ernest Heinrichs—his mates called him

heavy fire. They moved so fast that they left their chow wagons behind, and more than once the Germans stole them. Dad remembered endless truck rides, sleeping with a helmet on his lap and his head on the helmet. They sucked hard candy and smoked cigarettes to stave off hunger and exhaustion. Dad told us kids that on long overnight marches, some of the men would sleepwalk; officers would have to round up strays who

wandered into the woods. Dad never mentioned the fighting. Once, my brother John and I were shooting at each other with rubber bands, and I hilariously managed to nail John in the butt. “If you ever saw a man shot in the rear, you wouldn’t think it was funny,” Dad said. John and I froze. Dad had seen someone shot? “Did you ever kill anybody?” I asked him.

Chuck—was drafted after a brief stint as a student at the Massachusetts Institute of Technology. Originally assigned to Officer Candidate School, he got switched to status as a corporal and sent overseas in February 1945 with the 86th Infantry Division. The Black Hawk Regiment, as his unit was called, originally looked lucky. Landing at Le Havre, France, almost a year after the Normandy Invasion, they spent just 34 days fighting in Germany, crossing the Danube under

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He took a drag on his cigarette, squinting, then lifted a shoulder. “I don’t know,” he said. The Black Hawks liberated a forced-labor camp in the Ruhr Valley on April 11 and captured the Hungarian crown jewels in Austria on May 4. Four days later, the Germans surrendered. Dad began drafting a letter to the MIT administration, asking for readmission. By mid-June the Black Hawks were in New York, met by cheering crowds as the first division to return from the war. “Last in and first out,” jealous soldiers in other units said about them. But the Army had rushed them back for good reason: They were needed on the Pacific front. After a brief leave and perfunctory training in Oklahoma, Dad and the rest of the Black Hawks took ship for the Philippines. Once again, despite the redeployment, the division looked lucky: They were still on board the ship in Leyte Harbor when news came that Japan had surrendered. We kids knew about Dad and the Philippines. He showed us pictures of himself, tanned and broad-shouldered, smiling while wearing a small Army-issue bathing suit and horsing around on the beach. They played volleyball, and Dad taught swimming. One picture shows him rearing off his cot just as his tent mates poured a bucket of water on him. If this was war, I thought, sign me up. It wasn’t until my father was dying that I asked to see the war mementos he had stored in the attic. Among them was a pair of front teeth in a little paper bag, along with a note in someone else’s handwriting saying they had belonged to a Japanese soldier. There was another mystery as well: When I knew my dad, everyone called him Charlie. I didn’t learn that people called him Chuck until I went up to the attic. “He was a fun guy,” a man who served with him told me half a century after the war. “Happy-go-lucky, always smiling.”

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When his service ended, he finally re-enrolled in MIT. He roomed with a pair of Harvard students, raised African violets in his room, and met my mother, Pinky, a secretary in Boston. He told her his name was Charlie. He called her Dot. They married and lived in New Hampshire and Florida while he helped design the last class of diesel submarines for the Navy, right at the beginning of the Atomic Age. My grandfather advised him to get out of the business. With Eisenhower decommissioning the military, he said, there was no future in submarines. So Mom and Dad moved to the Philadelphia suburbs, where he went to work for his father-in-law paving tennis courts. Soon before he died, I began doing some research and discovered that many of the Black Hawks, including my dad, were scattered throughout the big island of Luzon in the Philippines. Dad was assigned to a group that worked with Filipino soldiers, hunting Japanese soldiers who were unaware of the war’s end, unwilling to accept it, or simply too scared to surrender. They had reason to be afraid: Their commanding general was already on trial in Manila, and the Allied prosecutors were unfolding evidence of atrocities against the Filipinos. The holdout Japanese were determined not to be caught; in February 1946, six months after the emperor surrendered, 30 Japanese soldiers battled the Allies, killing six Americans and two Filipinos. One of the last holdouts, discovered in 1974, escaped capture and lived on the Philippine island of Lubang for nearly 30 years. When Dad and the others went looking for the Japanese, they were still hiding by the thousands in caves and tunnels throughout the island. Removing them meant crawling after them. When I read Dad’s regimental documents, I could only imagine what he saw. While Uncle Ward died a hero in

the air, some part of my father’s life might have ended in the caves. “What did you see?” I asked him. “What did you do?” “I don’t want to talk about it,” he said. That was on Thanksgiving in 1986. The following March, when his disease made it difficult for him to walk, Dad filed his income tax, sorted his family papers, and had my mother drive him to the hospital. He died at the age of 61,

going quietly and without fuss— stoicism common among people his age. In the bestselling book The Greatest Generation, Tom Brokaw writes of accompanying his uncle and another veteran to a military cemetery in Bristol, South Dakota, where they place American flags on the graves. The newscaster sounds almost jealous of the two men: Having gone off to war, he says, “they came home to resume

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lives enriched by the values they had defended.” That sentence hits home to us Baby Boomers. My generation has always felt overshadowed by and envious of older relatives who fought the good fight and saved the world from the Axis powers. Gen. William Tecumseh Sherman, on the other hand, might have taken issue with Brokaw’s characterization. Sherman, who burned Georgia during the Civil War, made no distinction between good wars and bad. They are all hell, he said. Families bear the chief memory of war and pass it on in story—all myths begin in the household. At dinnertime, I would tell my son, George, the stories of his dead great-uncle and grandfather. He preferred the ones about Ward; his favorite toy was a model of a World War II P-51 Mustang fighter. In high school, George toured war sites in Europe and became the first member of our family to visit Ward’s grave in England. My son was no different from the rest of us. After all, Ward’s story tells us what good can come from a young man’s death. Yet I wonder whether our war lust didn’t start with just such a household tale. At the time George visited the Cambridge war cemetery, he was only two years younger than my dad when he went to war. When I think of my dad today, I’m struck that we didn’t give his sacrifice enough credit. He lived through hell—crawled through it—and maybe he never entirely left it. Some other family now lives in my grandfather’s house in Wayne. But I think of it as still haunted by a pair of ghosts, and I have made sure George knows them both. One is my uncle, who died in the air. The other is my father—the man who looked down, eyes open, as the rest of us prayed. Jay Heinrichs is the editorial director of this magazine. Tell us your family’s most seminal stories at letters@southwestmag.com.

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Orlando ART ENTHUSIASTS flying colors A stained glass panel, circa 1905, from the William Watts Sherman House

DIFFERENT STROKES

Where to eye art if museums aren’t your thing

HARRY P. LEU GARDENS Plant your eyes on abstract paintings in the welcome center, and then watch for whimsical sculptures scattered among the botanical offerings.

CIT YARTS FACTORY Hop between six rotating galleries, meet creatives, and jive to live music during the monthly third Thursday art walks.

Gaze at Glass Art

A city built on imagination deserves a vibrant art scene, right? Enter the Morse Museum of American Art in nearby Winter Park. The gallery houses paintings and graphics, nearly 500 pieces of Rookwood pottery, and the world’s most comprehensive collection of glasswork by Louis Comfort Tiffany. A can’tmiss: Tiffany’s Byzantine-inspired chapel interior, originally created for the 1893 Chicago World’s Fair. The intricate chapel was reassembled here in the late 1990s, a painstaking process that took nearly two-and-a-half years to complete. Three more esteemed institutions worth a look

CAFÉ TU TU TANGO Original works adorn the walls at this lively tapas joint, where artists are known to paint while you dine. See a piece you like? Everything’s for sale.

Cornell Fine Arts Museum This lakeside gallery offers a range of early Renaissance to modern works, at no charge. Orlando Museum of Art Marvel at the diversity of artistic styles among the Maya, Aztec, Zapotec, Moche, and Inca in A Trek from North to South. Albin Polasek Museum & Sculpture Gardens Glimpse more than 200 pieces by sculptor Albin Polasek inside his former home.

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Orlando OUTDOOR ADVENTURERS THE OUTSIDERS

Lesser-known parks that merit a stop ORL ANDO WATERSPORTS COMPLEX First time wakeboarding? Learn the ropes during the “Get Up Guarantee,” which includes a lesson, a four-hour pass, and basic gear.

DISNEY WILDERNESS PRESERVE This 12,000-acre, donation-only sanctuary is home to bald eagles, gopher tortoises, and Central Florida’s best hike.

WEKIWA SPRINGS STATE PARK Rent a kayak and paddle through parts of the Wekiva River that haven’t changed much since the Timucuan people hunted and fished here.

Bay Hill Club & Lodge Open to club members and resort guests only, the par-72 Challenger/ Champion course hosts the PGA’s Arnold Palmer Invitational. Champions Gate The brainchild of Aussie golf legend Greg Norman, the links-style International Course features grassy dunes and slick, undulating greens. Southern Dunes Although many of the course’s nearly 200 bunkers never come into play, high handicappers might wear out their wedges by the 18th.

float your boat Watch for actual swans during an afternoon paddle on Lake Eola.

Break Away from the Bustle

How did The City Beautiful earn its nickname? We think it has something to do with its serene—and swan-filled—43-acre centerpiece: Lake Eola Park. Jog the nearly mile-long path that rings the lake, feed waterfowl, and take in a live concert at the amphitheater. Want to get even closer to the water? Rent a swan-shaped paddleboat and float toward Centennial Fountain, the city’s official icon. After working up an appetite, sate your hunger at Relax Grill, a casual spot serving fish and finger foods, or explore the neighboring Thornton Park District for plenty of patio dining options.

PHOTOGRAPHY BY FOTOGUY22 /iSTOCK (TORTOISE), AND COURTESY OF SHAWN GEORGE (SWAN) AND DOUG ALDERSON (WEKIWA)

Test your handicap at these area courses

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Supplying America’s oilfields.

DRAGONUSEDEQUIPMENT.COM due@modernusa.com | 844-423-7246 © Copyright 2016 The Modern Group, Ltd. All rights reserved.

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SPECIAL ADVERTISING SECTION

TEXAS

TION

PHOTOGRAPHY BY LANIER/ISTOCK

DESTINA

DESTINATION TEXAS

From rolling plains and piney forests to bluebonnets and Big Bend—and the big cities and small towns sprinkled in between—the Lone Star State is as vast in variety as it is in size. No matter your style, you’ll find plenty to do (and see and sip and savor) deep in the heart of Texas. By Samantha Stutsman

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

HOUSTON

The adage “everything’s bigger in Texas” certainly rings true in H-Town. America’s fourth most populated city is so spread out that you could cram New York City, San Francisco, and Boston inside its city limits. Don’t be overwhelmed by its size, though. You can get a good taste of its celebrated museum district and flourishing food scene in just a weekend.

SAVOR

For a true Southern start to your day, order a plateful of The Breakfast Klub’s signature wings and waffles. Want the recipe? Owner Marcus Davis isn’t handing out those secrets, but he is hawking the Klub’s house waffle mix and chicken coating (both in-store and online) for you to serve at home.

SIP

Family-owned and operated, Warren’s Inn is well-known for its heavy pours, old-school jukebox, and catbird-seat gazebo. At the end of the night, join the locals in their tradition of having one final drink at this downtown dive.

SLEEP

Steps away from high-end shops and dining in Houston’s upscale CityCentre development, Hotel Sorella’s rooms are elegantly appointed with dark hardwood floors, floorto-ceiling windows, and luxurious walk-in showers. After a night at the European-inspired rooftop bar and infinity pool, refuel in the morning with a complimentary breakfast.

DO

Decorated with a scrap-metal exterior, the Art Car Museum lures patrons into what’s better known as the “Garage Mahal.” Once everyday vehicles, these rides have been metamorphosed into hand-assembled works resembling everything from a shell-covered beach to a cockroach.

PHOTOGRAPHY COURTESY OF VISIT HOUSTON

SOUTHEAST TEXAS

The Atomic Dog art car by Rebecca Bass

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WINE ENTHUSIAST RATINGS SCORE OUT OF 100 POINTS

PTS

My American Handmade Vodka beats the giant “Imports” every day. That’s because it’s distilled six times, we use old-fashioned pot stills we built ourselves, and taste test every batch to make sure you get only the best. Try American! Tito’s is made from corn, so it’s naturally gluten-free.

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

Kayak tour offered through Riva Row Boat House

THE WOODLANDS

Thirty miles north of Houston, this master-planned community offers plenty in the way of outdoor entertainment and activities. A large amphitheater attracts some of the country’s top music and comedy acts, and its waterway provides a source of recreation. The Woodlands Waterway

Who says it’s hard to maintain a healthy diet while traveling? Load up on fruits and veggies with a freshly blended juice or smoothie at Pure Healthy Eatery. It looks intense, but the Green Monster—made with spinach, apple, celery, broccoli, cucumber, parsley, and kale—is just the boost you need to kick-start your day. Add a scoop of protein for an extra jolt of energy. Cynthia Woods Mitchell Pavilion

SEE

Boasting a capacity of more than 16,000 people, the Cynthia Woods Mitchell Pavilion is one of the topselling amphitheaters in the world.

Bring a blanket and post up on the lawn, or splurge on a box seat under the white canopy for a more intimate view. Coming soon: Dave Matthews Band (May 13) and the Dixie Chicks (August 6).

DO

Kids in tow? Strap them into a life jacket and pile into a kayak for a Woodlands Waterway tour offered through the Riva Row Boat House. Paddle to the 22-acre Mitchell Island, or stop off for a hike through Northshore Park. Tip: The lake teems with paddlers on warm summer weekends, so reserve your boat early.

PHOTOGRAPHY COURTESY OF THE WOODLANDS CVB

SIP

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FAR FROM ORDINARY. CLOSE TO PERFECT.

With 28,000 forested acres, The Woodlands leaves you free to focus on your team and business. This singular meeting destination has over 1,650 guest rooms and 155,000 square feet of meeting and event space. It also has over 400 premier shops, The Woodlands Waterway, and more. Just 30 minutes from Houston, The Woodlands is close enough, yet far enough away.

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

HARD ROCK CAFE

NORTH TEXAS

Hard Rock Cafe

SAVOR

Housed in downtown Dallas’ Joule Hotel, CBD Provisions offers guests a front-row seat to the culinary artistry of executive chef Richard Blankenship. Watch the kitchen cook up the restaurant’s specialty, Berkshire pig-head carnitas—snout and all. For the less ambitious, we recommend the red chili loaded with grass-fed beef and paired with a hunk of cornbread.

SIP

Downtown Dallas

DALLASFORT WORTH

There’s more to this metropolitan pair than football, barbecue, and big hair. Want proof? An alluring mix of culture, commerce, and a whole lot of character, the duo is home to time-worn music venues, upscale shopping, the nation’s largest arts district, and two-stepping.

Boot-scoot across the dance floor at Billy Bob’s Texas, grab a shot of whiskey from one of the 30 bar stations, and go exploring. The Fort Worth icon—once a World War II airplane factory—is the largest honky-tonk in the world and is packed with pool tables, a bull-riding ring, and a live music stage. Arriving by car? Don’t worry, there’s plenty of parking—20 acres to be exact.

SEE

Recount the events leading up to the assassination of President John F. Kennedy during a 90-minute audio tour at the Sixth Floor Museum. Experience firsthand accounts of November 22, 1963, and then walk

PHOTOGRAPHY COURTESY OF HARD ROCK CAFE, DIBROVA/iSTOCK (SKYLINE)

With locations in San Antonio, Houston, and Dallas, it’s not hard to find the authentic tastes of Texas at Hard Rock Cafe. Try The Texan, a hearty sandwich with your choice of pulled pork or chicken, topped with chipotle barbecue sauce, cheddar and Monterey Jack cheeses, and fried jalapeños. For those who don’t mind getting messy, feast on the hickorysmoked ribs prepared using in-house smokers.

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Hotels as unique as their guests. CONDÉ NAST TR AVELER R ANKS VALENCIA GROUP HOTELS # 1 Our urban Valencia Group hotels are ranked #1 in each of their markets by Condé Nast Traveler Magazine’s 2015 Readers’ Choice Awards. This esteemed recognition reflects Valencia’s passion and deep commitment to ensure that every experience is as unique as its guests.

We look forward to your arrival at any of our award-winning hotels in the near future. HOTEL SORELLA COUNTRY CLUB PLAZA #1 in Kansas City #2 in the Midwest

HOTEL VALENCIA RIVERWALK #1 in San Antonio #2 in Texas

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

STAY

Choosing a hotel in town will be a no-brainer come summertime when the Design District’s 1,606-room Hilton Anatole Hotel unveils its new resort-style pool. The $15-milliondollar project will draw on the hotel’s modern Asian influences in its design and landscaping. The JadeWaters Pool Complex will span three acres and include heated pools, a 23-seat swim-up bar, a lazy river, and a splash zone with two 180foot slides. If your group is hosting

a large gathering, two event lawns complement the hotel’s existing park space.

DO

Free to the public, the Denton Arts & Jazz Festival (April 29–May 1) showcases more than 3,000 musicians, artists, and performers on seven stages. Quakertown Park, an hour north of Dallas, will play host to headliners Patrice Rushen and Friends, The Flatlanders, and Brave Combo. For the youngsters, swing by the petting zoo and track down balloon-twisting aficionado Al Curlett. When hunger strikes, sample fare from one (or all) of the seven food courts.

Rendering of JadeWaters at the Anatole

Dealey Plaza

CENTRAL TEXAS AUSTIN

The state’s capital and the live music capital of the world is also a growing hub for world-class distilleries. Sample locally produced spirits, step back in time at the Lone Star Court Hotel, and adventure into the woods for a dip in the local grotto. After all this time, Austin is still managing to keep it weird.

SAVOR

Downtown Austin

At Franklin Barbecue, snag a spot in line ASAP: It’s not uncommon for ’cue cravers to wait upwards of two hours outside this lunch-only spot to get their hands on a pile of smoky brisket. Owner Aaron Franklin

DEEP EDDY Pair Deep Eddy’s recently released peach vodka with ginger ale or iced tea to quench your summer thirst. Or, for a signature taste, grab a bottle of Deep Eddy Ruby Red, the brand’s grapefruitinfused spirit. The distillery, just outside of Austin, is open Thursday through Sunday for tours and tastings. Learn about the distillation and filtration processes, and sample different cocktail combinations from a Deep Eddy mason jar.

PHOTOGRAPHY BY ROSCHETZKYISTOCKPHOTO/iSTOCK (AUSTIN), ISITSHARP/iSTOCK (DEALEY PLAZA), AND COURTESY OF HILTON ANATOLE (POOL)

across Elm Street to the memorial at Dealey Plaza. On your way, see the white X that marks the spot on the road where JFK was shot.

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SAIL AWAY, SURF AWAY, FISH AWAY, PLAY AWAY, GET AWAY. Great rates, accommodations, and activities ideal for families who enjoy all forms of quality time. Discover your island at sopadre.com

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

SIP

TITO'S HANDMADE VODKA For years, Tito Beveridge delivered Christmas spirit to his friends in the form of, well, spirits. When word of his flavored vodkas spread beyond his inner circle, “the vodka guy,” as he became known, started thinking about selling his concoctions. Nineteen maxed-out credit cards later, Tito created the first legal distillery in Texas since before Prohibition. Today, Tito’s Handmade Vodka still uses pot stills and taste tests each batch—a process that takes time and effort but pays off.

Vodka is no longer the only specialty at San Luis Spirits, located 25 miles west of downtown Austin. Dripping Springs Gin hit the market in 2014 and has since become another award-winning product. And believe it or not, the distillery is also in the animal business: Leftover oranges, whose zests were used to make Dripping Springs Orange Vodka, are donated to the Austin Zoo. Visit the distillery for a tasting and tour, and bring home a free souvenir glass.

DO

Thousands of years of water erosion created the Hamilton Pool Preserve,

a collapsed grotto about 45 minutes outside of town. The 45-foot waterfall and the surrounding lush greenery are a cool way to beat the Texas heat. Guided tours are available to the swimming hole, or visitors can make the hike unattended.

STAY

Modern amenities meet retro funk at the Lone Star Court Hotel, located in The Domain, a retail and residential center north of downtown. Rooms at this hip spot include vintage soda crates and barn-style bathroom doors alongside modern amenities like a full-size Smeg fridge, free Wi-Fi, and a 42-inch TV. At night, crowd around an outdoor fire pit, listen to live music, and take a dip in a pool reminiscent of a country swimming hole.

SAN ANTONIO

Remember the Alamo? Sure you do. But don’t forget about Mission City’s other noteworthy draws: its cypress-lined River Walk, bold flavors, multicultural influences, and overall natural beauty.

The San Antonio River Walk

SAVOR

For some of the best tastes of NOLA this side of the French Quarter, check out chef Pieter Sypesteyn’s soulful offerings at The Cookhouse, which opened in 2014. Our favorites

PHOTOGRAPHY BY DAVID SUCSY/iSTOCK

smokes his hormone- and antibioticfree beef for 12 to 18 hours, and the results are nothing short of sublime.

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Get to because you’re going to need all day.

– for the West of Your Life.

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DESTINATION TEXAS SPECIAL ADVERTISING SECTION

include the rainbow trout and barbecue shrimp, but save room for the Creole cream-cheese ice cream.

SIP

Founded in 2009, Rebecca Creek Distillery boasts five brands in its portfolio: Enchanted Rock UltraPremium Vodka, Enchanted Rock Fredericksburg Peach Vodka, Rebecca Creek Texas Spirit Whiskey, Rebecca Creek Texas Single Malt, and—its latest—Texas Ranger Blended Whiskey. Try a sample on a visit to the distillery in north San Antonio (tours are available Fridays and Saturdays). Or pick up a bottle of the peach variety and mix up a peach mule at home: 1.5 ounces Enchanted Rock Fredericksburg Peach Vodka, 6 ounces ginger beer, and a splash of peach juice, served over rocks in a copper mug. Garnish with a peach wedge and enjoy.

STAY

SEE

Opening April 29, Battle for Texas: The Experience is the newest addition to the Shops at Rivercenter, just steps from the Alamo Mission. The 11-gallery experience, lasting an

SAN ANTONIO SHOEMAKERS

The Alamo Mission

average of 75 minutes, uses interactive multimedia and state-of-the-art displays to recreate the events of the 13-day battle. Mark the 180th anniversary of the conflict by journeying back to 1836 and experiencing what life was like leading up to the Texas Revolution.

DO

It’s rodeo season, y’all. For a true Texas experience, head to the town of Bulverde, 25 miles north of the River Walk, where the Tejas Rodeo Company entertains every Saturday night through November. Bull

riding, calf roping, barrel racing—it’s all here. Also included in admission: access to live country and swing bands following the rodeo. Curious what lies beneath San Antonio? Descend 180 feet and explore extensive sections of stalagmites and stalactites inside Natural Bridge Caverns. For the extra daring, a three- to four-hour hidden-passage adventure tour lets you climb, hike, crawl, and even rappel through the cave by the light of your helmet. Above ground, find a maze and a high-ropes challenge with a zip line.

Celebrating 40 years of shoemaking, San Antonio Shoemakers is releasing a limited-edition line of shoes and handbags. The company will roll out select customer-favorite styles in limited-edition colors: ruby, blue, tan, pink, teal, and more! (If the shoe fits, wear it, right?) Thanks to 88 available sizes for women and 104 for men, finding the right handcrafted fit is effortless. Pay special attention to company announcements for anniversary shopping events throughout the year.

PHOTOGRAPHY COURTESY OF TRAVELTEXAS.GOV

Overlooking the River Walk, Hotel Valencia Riverwalk provides easy access to many attractions, including the Alamo, Tower of the Americas, Market Square, and a number of golf courses. Posh rooms are finished with leather headboards, plantationstyle shutters, and white Italian marble in the bathroom. Before calling it a night, though, head down to the sleek Vbar for a cocktail on the stone terrace.

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No Coolers or Dogs! A Litter-Free & Recycling Event!

TAKE THE A-TRAIN! An easy 3-block walk to the park!

WEST TEXAS MIDLAND

• 7 STAGES • FINE ARTS • CRAFTS • ART TENT • FOOD • GAMES

Founded in the 1880s as a railroad stop, this West Texas town was named for its location: midway between Dallas and El Paso. Today, Midland offers plenty of other reasons to stay awhile, including one-of-a-kind museums and mouth-watering eats.

• FUN FOR THE ENTIRE FAMILY!

Friday 5-11p.m. • Saturday 10 a.m. - 11 p.m. • Sunday 11 a.m. - 9 p.m. Quakertown Park • 321 E. McKinney • 2 blocks NE of the Courthouse Square Denton Convention and Visitor Bureau Accommodations: 1-888-381-1818 www.discoverdenton.com

Never a dull moment in The Tall City.

KD’s Bar-B-Q

SAVOR

Grab a butcher paper–covered tray at KD’s Bar-B-Q, a no-frills smoke shack right off of Interstate 20, and pick out your meat from the pit’s generous selection. Slide down the line and grab a side of slaw, potato salad, and a cobbler (go for the peach). Without the confines of a plate, don’t be surprised if your eyes end up bigger than your stomach.

DO

Come Feel the Energy for yourself:

April 2: Energy City Half Marathon April 9: Hops & Props April 15-23: MCT presents La Cage aux Folles at Yucca Theatre May 6-8: Celebration of the Arts May 7: A Day at the Races Kentucky Derby Party July 8-9: Tall City Blues Fest

(800) 624-6435 | WWW.VISITMIDLANDTEXAS.COM

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For those with a Texas-sized sweet tooth, don’t miss Susie’s South Forty Candy Factory. In 2002, Susie’s set the world record for the largest piece of toffee (Texas-shaped, of course), which weighed in at 2,940 pounds and contained a total of 7,056,000 calories. The candy was donated to local soup kitchens, but during a factory tour you can still see the mold that was used to shape the treat.

PHOTOGRAPHY COURTESY OF KD’S BAR-B-Q/MIDLANDCVB

Denton Festival Foundation P.O. Box 2104 • Denton, Texas 76202 940-565-0931 • 1-940-566-7007 fax

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DESTINATION TEXAS SPECIAL AD SECTION

EL PASO In sun-swept and mountainous El Paso, you’re about as far west as you can go in the Lone Star State. Situated in the Chihuahuan Desert along the banks of the Rio Grande, the city boasts sweeping views and endless opportunities for outdoorsy types.

SEE

Stunning vistas await atop Ranger Peak, which is 5,632 feet above sea level. A four-minute cable ride on the Wyler Aerial Tramway gives visitors a panoramic view of roughly 7,000 square miles of land that includes three states and Mexico. Make sure you call ahead, though: Throughout the year, the tramway may be closed due to high winds.

AMARILLO Named for its yellow subsoil and blooms, Amarillo is the largest city in the Texas Panhandle and roughly the halfway point between Chicago and Los Angeles on historic Route 66. The shops along one of America’s first highways are still worth a stop—in between steak dinners, of course.

SAVOR

At the Big Texan Steak Ranch, scarf down the 72-ounce steak meal in an hour and your food is on the house. Not up for the challenge? Order the slow-roasted prime rib served with au jus and horseradish sauce, or a 21-ounce top sirloin.

DO

The section of historic Route 66 that runs through Amarillo still buzzes with activity. Dozens of small businesses have set up shop in the U.S. Route 66-Sixth Street Historic District. Former drugstores, theaters, and cafes now house music venues, antique stores, and other specialty shops.

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Escape to JadeWaters, Hilton Anatole’s luxurious new resort pool and park, with a lazy river, water slides, swim-up bar, cabanas and more. Book your stay today at 214.748.1200 or HiltonAnatoleHotel.com. #JadeWaters

3/8/16 10:38 AM


COASTAL TEXAS SOUTH PADRE

This 34-mile long, half-mile wide slice of land in the Gulf of Mexico appeals to spring breakers in March and April, snowbirds in the fall and winter, and families all year-round. If you’re ready to escape the big-city scene, SPI’s long stretches of white-sand beaches and warm turquoise waters might make you forget you’re still in the Lone Star State.

SAVOR

Tour of the tanks at Sea Turtle, Inc.

After a morning walk along the shoreline, stop for breakfast at Café on the Beach. Tucked behind the Palms Resort, this restaurant is the essence of island life. You can’t go

PHOTOGRAPHY COURTESY OF THEATKINSGROUP (SEA TURTLE), AND BY ARTPRITSADEE/iSTOCK (EGGS)

DESTINATION TEXAS SPECIAL ADVERTISING SECTION

PACKAGE INCLUDES:

Weekend stay at the Hilton Anatole (check-in Friday, check-out Sunday) $250 resort credit Good for any food and beverage in hotel, spa services, gift shop merchandise, and more!

ENTER FOR A CHANCE TO WIN A WEEKEND GETAWAY TO DALLAS!* ENTER ONLINE AT FACEBOOK.COM/SOUTHWESTMAG OR SOUTHWESTMAG.COM/SWEEPSTAKES (only one entry per person)

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Two Southwest Airlines® Gift Cards Uber transportion credit during stay—up to $100 Admission to downtown Dallas museum of choice *Valid for use July 1 through December 31, 2016. Hotel cancellation must be made no less than 72 hours in advance of stay. Based upon space availability; blackout dates apply.

FOR COMPLETE SWEEPSTAKES RULES, VISIT FACEBOOK.COM/SOUTHWESTMAG OR SOUTHWESTMAG.COM/SWEEPSTAKES

3/9/16 4:02 PM


THE PERFECT COMPLEMENT TO YOUR ALAMO VISIT

NS OPE 016 IL 2 APR

LEGENDS, HEROES & LEGACY

wrong with the eggs Benedict or the spicy migas, with a fresh fruit martini on the side. Hint: Snag a seat along the porch railing for unobstructed gulf views.

J U ST ST E P S F R O M T H E A L A M O. . . Showcasing more than 250 Alamo - related historical artifacts bringing one of the most pivotal battles in American history to life!

Downtown San Antonio

W h at Sa M h O U S tO N r e a l ly Sa i d

DO

Observe the release of sea turtles back into their natural habitat through Sea Turtle, Inc. The nonprofit rescues more than 100 turtles each year in hopes of rehabilitating them for the wild. Peak release months are in the summer (June through August) but dates vary each year.

STAY

Situated right on the edge of the coast, Isla Grand Beach Resort offers island-inspired condos and cabanas. Shuffleboard and tennis courts are available on property, along with two large pools nestled conveniently next to the Whiskey Shack. It’s always a party at the Quarterdeck Lounge, so swing by for nightly live entertainment.

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— Sam Houston

Had Sam Houston and Gen. Santa Anna sat at a Boudro’s riverside table to share a Blackened Prime Rib and a nice Cabernet Sauvignon, things may have turned out more amicably. So, if you want to write some Texas history for yourself, join us for lunch or dinner. Frommers says “Everybody loves this old standby on the River Walk.” Join us riverside, inside or (with reservations) on a barge dinner cruise. a t e XaS B i S t r O

on the

riVer WalK

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dulla e P . r D Let legs r u o y get or ready f ime! T r e m Sum Serving US & Mexico

Nunca esperecuando tieneproblemas devenas… que sonfácilesde tratar.

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Crossword Answers on page 108 Across

1 PC key below Shift 5 Notify 10 Unit named for a

20 Go on and on

23 24 25 28

Scottish engineer

14 Jaunty greeting 15 Ohio or Delaware 16 Element of change,

overseas

Oklahoma Vein & Endovascular Center Dr. Dominic Pedulla, MD 3300 NW 56th St, Suite 200 Oklahoma City, OK 73112 (405) 947-2228

17 Differently 18 “Lovergirl” singer

___ Marie 19 About midmonth

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35 36 37 38 39 40

44

about a trip to the supermarket? Jackie on Nurse Jackie Dined on Call for Grammy-winning Tonight Show house band Tribute to an unforgettable plate of sushi? Density symbol, in physics Pre-reception lines? Word with shot or bang FDR’s mother Org. spoofed on American Dad! One who scams his way onto roller coasters? Radius and humerus, for example

46 Boxers’ earnings 47 Mileage 48 Smoker in the

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62 63 64 65

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Always Always Call Call 811 811 Before You Dig.

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Products and Services

How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. Southwest. com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. Southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) Southwest.com/jet

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112 SOUTHWEST APRIL 2016

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. Southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to surf the Web or enjoy one of our inflight entertainment options. (Fees may apply. Only available on WiFi-enabled aircraft. See page 118 for more information.)

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APRIL 2016 SOUTHWEST

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113

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Spotlight

COUNTING BEANS

The Perfect Blend

The More You Drink, the More We Give Whether you enjoy it at home, the office, or on a Southwest Airlines flight, coffee is an important centerpiece of today’s culture. Drinking coffee cultivates a space for authentic conversations and creates fellowship for those who share it. For more than 44 years, we’ve nurtured relationships with our loyal Customers by consistently delivering friendly, reliable, and low-cost air travel. Now, we’re adding to the perfect blend of premium products by teaming up with Baton Rouge, Louisiana-based Community Coffee Company to serve the finest coffee onboard every Southwest flight. Made from high-quality, 100 percent Arabica coffee beans and roasted to perfection, Community® Signature Blend coffee has a rich and bold flavor that’s good any time of day. It’s available onboard in both regular and decaffeinated.

As our route map has expanded beyond the United States, so has the opportunity to give from the Heart to people in international locations. We’re proud to share that for every pound of Community coffee our Customers enjoy on our flights, Southwest and Community Coffee Company will help fund educational programs to support the children, families, and farmers in some of the areas where Community’s coffee is grown. We’re partnering with like-minded organizations in each location to identify the unique needs of coffee-producing communities and provide them with resources for years to come. We hope you’ll enjoy a cup of Community coffee and join us in giving back to the communities that make it all possible. To learn more about our program with Community Coffee Company, please visit Southwest.com/coffee. -Haley Mulvey

PHOTOGRAPHY BY MICHAEL NUTTING

For each pound of coffee our Customers drink, Southwest and Community Coffee Company give back to coffee growers.

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Flight Service

Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Inflight Entertainment

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than Wifi Entertainment 2 poundsInflight may be used in AIRPLANE Inflight Entertainment mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed Wifi in clothing or a seatback pocket. Devices andWifiaccessories may not block Movies access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and Movies landing. It is recommended that laptops be placed in a case when stowed Messaging Movies under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use Messaging headphones for all audio and video. Siempre puedes usar dispositivos elecInflight Entertainment trónicos portátiles y pequeños (PEDs) Messaging TV tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras TV en modo AVIÓN en los vuelos domésticos, excepto si un

Movies

Messaging

Laptop Computers

TV

Wifi

Inflight Entertainment

TV

NFL Redzone

Smart Phones

Movies

Audio Players Reproductores Two-Way Radios de audio

Pacemakers

Tablets or Smartphones Tablets orPacemakers E-readers E-readers (in (in AIRPLANE AIRPLANE mode) mode) Tabletas o lectoTeléfonos Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN) Flight Service

Tablets or E-readers

Satellite Radio Radio por satélite

Hearing Aids Radios Two-Way

Smart Phones

Electronic Cigarettes and

DVD/CD Players Reproductores de DVD/CD

Smoking Devices Video Camcorders Videocámaras

Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices

Hearing Aids Laptop Computers

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

GPS Receivers GPS

Laptop Computers Laptop Computers Computadoras Permitted Flight Service portátiles Laptop Computers

Remote-Controlled Toys

Always Permitted

NFL Redzone

Flight Service

Smart Phones Always Permitted

Hand-Held Never Permitted Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles

Pacemakers

Television or AM/FM Radio Receivers

Two-Way Radios

Always Permitted Pueden usarse en todo momento dentro del avión Permitted Inflight Entertainment

Wifi

Never Permitted Flight Service

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos Inflight Entertainment de estimulación electrónica de los nerWifi Permitted viosMessaging y otros aparatos médicos implan-Tablets or E-readers Pacemakers Smart Phones Pacemakers Pacemakers Two-Way Radios tados también son permitidos. Marcapasos

Permitted

Always Permitted

Smart Phones

por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden Always Permitted Permitted en un estuche debajo del Never asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en Never Permitted aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares Pacemakers Two-Way Radios Never Permitted para cualquier sonido o video.

Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la Permitted Service Flight ropa o en un bolsillo en el respaldo Flight Service del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras Permitted Always Permitted o más deben de ser guardados debajo del asiento o en los compartimentos Smart Phones Permitted Always Permitted superiores mientras el avión avanza

Remote-Controlled Toys

Television or AM/FM Radio Receivers

NFL Redzone

Flight Service

Movies

Inflight Entertainment

Hearing Aids

Wifi

t Laptop Computers

Flight Service

Electronic Cigarettes and

Laptop Computers

Movies

Smart Phones

Permitted

Always Permitted

NoiseCanceling Headphones Auriculares que aislan el ruido

Never Permitted

Sometimes Permitted Pueden usarse en ocasiones dentro del avión

NFL Redzone

TV

Never Permitted

Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos

Permitted

Smart Phones

Smoking Devices Laptop Computers TV Tablets or E-readers Hearing Aids We understand you may want to document your travel on Southwest Airlines. Want to photograph and/ Permitted Always Permitted or record Southwest Airlines Customers or Employees? Let themFlight know first! The useMovies of cameras and Tablets or E-readers Messaging Service mobile devices is permitted onboard to capture perRemote-Controlled Toys sonal events but can never interfere with the safety of a flight and should always respect others’ privacy.

Messaging

Electric Shavers Rasuradoras eléctricas Flight Service

Hearing AidsRadios Hearing Aids Two-Way Auxiliares auditivos

Flight Service

Wifi

Movies

Tablets or E-readers

Always Permitted

Television or AM/FM Radio Receivers

Pacemakers

Messaging

Pacemakers

Two-Way Radios

Remote-Controlled Toys Electronic and Entendemos queCigarettes es posible que desees documentar Smoking Devices tu viaje en Southwest Airlines. ¿Quieres fotografiar Never Permitted y / o grabar Clientes o Empleados de Southwest Smart Phones Pacemakers Airlines? ¡Hazles saber primero! El uso de cámaras y Two-Way Radios Hearing Aids Electronic Cigarettes and Devices para capturar dispositivos móviles se permiteSmoking a bordo eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la Toys Television or AM/FM Radio Receivers privacidadRemote-Controlled de los demás. Two-Way Radios

Tablets or E-readers

Remote-Controlled Toys

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Remote-Controlled Toys

Never Permitted Nunca pueden usarse dentro del avión Always TV Permitted

Never Laptop Permitted Computers

Television or AM/FM Radio Receivers

Never Permitted

Always Permitted

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca Tablets son orpermitidos los Messaging E-readers NFL Redzone dispositivos con capacidad para transTV NFL Redzone Smart Phones Pacemakers mitir datos, excepto que se especifique Pacemakers Two-Way Radios lo contrario.

TV

Hearing Aids

Laptop Computers

Tablets or Electronic E-readers Cigarettes and Smoking Devices

Hearing Aids

Electronic Cigarettes and Radio Receivers Television or AM/FM Smoking Devices

Hearing Aids

Two-Way Radios

Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies)

NFL Redzone Electronic Cigarettes and Smoking Devices

Laptop Computers

Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y Remote-Controlled Toys dispositivos para fumar

Television or AM/FM Radio Receivers Televisión o radios de AM/ FM

RemoteControlled Toys Juguetes de control remoto

Television or AM/FM Radio Receivers

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido. PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

APRIL 2016 SOUTHWEST

115

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

F1_swabob_kt.indd 115

Remote-Controlled Toys

3/4/16 1:30 PM


Heart of the Community

SEEDS OF CHANGE

An Investment of Hearts and Hands

Project for Public Spaces empowers Employees to revitalize their city. In the heart of downtown San Antonio lies Travis Park, a lively space bustling with food trucks, a popcorn wagon, yoga classes, and a kiosk filled with books and games. Over the past three years, Southwest Employees from our San Antonio Customer Support and Services center, along with Employees from the San Antonio International Airport, have helped transform the park from an idle gathering space to a community destination. We’re privileged to have been a part of the revitalization. Southwest Airlines is committed to connecting our Customers to what’s important in their lives not only through air transportation but also through our Heart of the Community grant program. For this project, we partnered with the city of San Antonio’s City Center Development & Operations Department to ensure that Travis Park is a place that

families, tourists, and residents continue to visit for years to come. “The revitalization of Travis Park would not have happened without the partnership with Southwest Airlines,” says San Antonio Assistant City Manager Lori Houston. “The Heart of the Community grant, combined with other public funding, transformed this quiet and underutilized space into a vibrant gathering place for tourists and residents. Southwest Airlines’ incredible Employees have provided more than 200 volunteer hours to date.” As Employees of Southwest, we rally together any time there is a need for volunteers in our community. One of the highlights of volunteering is spending time with generous peers. It’s rewarding to come together in the city we love and call home. –Christal Campbell, Customer Support and Services Center Leader, and Gary Dipasquale, Customer Service Manager In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. To date, the program has supported 13 innovative and transformative projects. To learn more, visit pps. org/Heart-of-the-Community.

PHOTOGRAPHY COURTESY OF THE CITY OF SAN ANTONIO

Southwest Employees teamed up to enliven San Antonio’s Travis Park.

116 SOUTHWEST APRIL 2016

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International Travel & Beverages

Customs & Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

Liquor $5

3

Customs Declaration

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Cheers!

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

• • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin

Beer $5 • Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Summer Shandy • Fat Tire®

• • • •

Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka Sauza® Gold Tequila

Wine $5 • Hacienda Chardonnay • Carmenet Cabernet Sauvignon

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Complimentary Beverages • • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix Tomato Juice

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee • Community® decaf instant coffee • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

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Inflight Entertainment Portal

Getting Connected: iOS To connect to our entertainment portal using your iOS device*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Safari icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*Instructions shown on an iPhone® 6. Your iOS device may vary slightly.

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Getting Connected: Android

™

To connect to our entertainment portal using your Android device**, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Internet icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

**Instructions shown on Samsung Galaxy SÂŽ 6. Your Android device may vary slightly.

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Inflight Entertainment Portal

Getting Connected: Laptops To connect to our entertainment portal using your Mac or PC laptop*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi MAC

PC

1. Click the WiFi icon.

MAC

PC

2. Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options. MAC

PC

3. Open your preferred Web browser. MAC & PC

MAC & PC

4. Our entertainment portal should load automatically. If not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft

only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. 5. Select your entertainment option and enjoy.

*The appearance of content on your laptop may vary slightly.

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Business Select® means you’re one of the first ones on. So go ahead, choose your favorite seat. Here’s a little taste of what you get with Business Select. Guaranteed priority boarding A1–A15 Fully refundable tickets Maximum Rapid Rewards® Points Fly By® Security Lane Access* Premium drink on your day of travel Same-day changes to your destination

*Participating locations. All Rapid Rewards rules and regulations apply. ©2016 Southwest Airlines Co.

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Rapid Rewards

Rapid Rewards.®

The name says it all. What makes Rapid Rewards so great? With unlimited reward seats and no blackout dates, you can use your points to fly any day of the year, and if a seat’s available, it’s yours. Plus, your points won’t expire.* When you reach tier status, you’ll enjoy the same great benefits of Rapid Rewards, along with a whole lot more!

A-List tier benefits

A-List Gary Kelly 378076624

A-List Preferred Gary Kelly 378076624

Companion Pass Gary Kelly 378076624

• Priority boarding • Fly By® priority check-in and security lane access** • 25% point-earning bonus

A-List Preferred tier benefits All the benefits of A-List, plus: • 100% point-earning bonus • Free Inflight WiFi (available only on WiFi-enabled aircraft)

Companion Pass Earn Companion Pass and you can choose one person to fly free*** with you for an entire year!

Earn even faster with the Rapid Rewards Credit Card. Premier Card Exclusive Benefits: • Earn 2 points per $1 spent on Southwest Airlines® purchases made directly with the airline. • Earn 2 points per $1 spent on Rapid Rewards Hotel and Car Rental Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn 6,000 bonus points after your Cardmember Anniversary. • Redeem points for international flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit Southwest.com/applytoday to learn more.

***Does not include taxes and fees from $5.60 one-way.

Enroll now

It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. **For a complete list of available Fly By locations, visit Southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwest.com/applytoday for pricing and rewards details. ©2016 Southwest Airlines Co.

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Earn faster with our Partners. From dining to driving, making purchases with our Partners gives you even more ways to earn points doing things you normally do. How easy is that?

Hotels Paint the town red, then turn in at your favorite hotel. Book on Southwest.com® with Rapid Rewards® Partners and receive up to 750 points per qualifying stay.^ Visit Southwest.com/hotels to book now.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

Rental Cars

Shop & Dine

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.^

From haute couture to haute cuisine, you can earn Rapid Rewards Points with every dollar you spend. Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com. Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Visit Southwest.com/car-rentals to book now.

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more.

Rapid Rewa Re rds Shopping®

To view a full list of Partners, visit Southwest.com/partners. To learn how to earn more points with our current promotions, visit Southwest.com/promotions.

Earn up to 22 points per $1 spent on tickets to your favorite sports, concert, and theater events. Visit scorebig.com/southwest to get started. Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club – plus 3 complimentary bottles. Learn more at laithwaiteswine.com/southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest.com/pointscenter to get started.

^Potential to earn additional points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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Terminal Maps

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Houston (HOU)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and C

Main Terminal

Main Terminal

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Airside 2

From Nassau and Oranjestad: Concourse C

From Cancún, Montego Bay, Punta Cana, and San José: Concourse E

TICKET COUNTERS

INTERNATIONAL ARRIVALS

RECHECK LOCATION

From other destinations: Concourse F

Concourse F

From Montego Bay: Airside 1 or 4 Concourse A

Concourse A

West Concourse

Concourse A, lower level

Main Terminal

Main Terminal, lower level

From other destinations: Concourse A, B, or C For arrivals from Cancún, Montego Bay, Punta Cana, and San José: Concourse E

From other destinations: Airside 2

For arrivals from Montego Bay: Airsides 1 and 4

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

William P. Hobby Airport (HOU) Lower Level

Main Terminal

Upper Level

West Concourse Lower Level

Lower Level

Upper Level

Main Terminal Central Concourse

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5 Level 6

Level 6

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5

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Route Map

Where We Fly PACIFIC TIME

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DAYTON

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

NEW ORLEANS

CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚ CANC ÚN PUERTO VALLARTA

You’re on Your Way

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule.

MEXICO CITY BELIZE CITY

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND AKRON/ CANTON

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE ORLANDO

Southwest proudly serves more than 90 destinations. Book your next trip on Southwest.com.

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

TRAVEL TO A GALAXY FAR, FAR AWAY...

MONTEGO BAY

BELIZE CITY

ARUBA

AMERICANTOURISTER.COM LIBERIA

SAN JOSÉ

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© &MONTH TM Lucasfilm 2016 Ltd.

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One Question Watch the Gods of Egypt star in season six of Game of Thrones, which premieres April 24.

Nikolaj CosterWaldau,

Early in my career I moved to London because I wanted to work outside of Denmark— that was my ambition. The head of the Royal Danish Theatre pulled me aside and said, “Listen, that’s the stupidest thing you could ever do. If you stay here in Denmark, you’re just perfect for all of these Shakespearean roles. You can have a great career here. If you go to England or America, you’re just going to be unemployed for the rest of your life.” He meant well, but, to be honest, it made me want to leave even more. So, it’s the advice I didn’t take.

PHOTOGRAPHY BY WILLIAM LACALMONTIE/GETTY IMAGES

what advice has stuck with you throughout your career?

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Amelia Island, FL • 904.432.2201 Austin, TX • 512.222.2627 Dallas (on Lamar), TX • 214.652.4800 Dallas (on Lemmon), TX • 214.528.9446 Fort Worth, TX • 817.350.4100 Grapevine, TX • 817.481.5555 Houston (The Woodlands), TX • 281.292.2627 Plano, TX • 972.608.2627 San Antonio, TX • 210.222.2627 San Francisco, CA • 415.273.3088 Tucson, AZ • 520.877.2377 Carlsbad, CA (Coming Soon)

www.stockyardssteakhouse.com 5 minutes from Sky Harbor International Airport - est 1947 Phoenix, AZ • 602.273.7378

www.HydeParkRestaurants.com Featuring aged steaks, V…œ«Ã>˜`vÀiÅwÅ Daytona Beach, FL • 386.226.9844 Sarasota, FL • 941.366.7788 Birmingham, MI • 248.594.4369 Akron, OH • 330.670.6303 Cleveland/Beachwood, OH • 216.464.0688 Cleveland/Downtown, OH • 216.344.2444 Cleveland/Westlake, OH • 440.892.4933 Columbus/Arlington, OH • 614.442.3310 Columbus/Downtown, OH • 614.224.2204 Columbus/Dublin, OH • 614.717.2828 Columbus/Worthington, OH • 614.438.1000 Pittsburgh, PA • 412.222.4014

www.pampasusa.com Seemingly endless parade of sizzling skewers Las Vegas, NV • 702.737.4748 Palo Alto, CA • 650.327.1323

www.carnechophouse.com Steak and Seafood in historic Ybor City with a Cuban Flair Tampa/Ybor City, FL • 813.341.9555

www.tropicalacres.com www.theprimerib.com www.jimmykellys.com A Nashville institution since 1934 Nashville, TN • 615.329.4349

www.basteaks.com

Top 5 Romantic Restaurants in the U.S. Top 20 steaks – live piano music

Est. 1949 – Where the TRADITIONAL AMERICAN STEAKHOUSE began! SE Ft. Lauderdale, FL • 954.761.1744

Washington, DC • 202.466.8811 Baltimore, MD • 410.539.1804 Philadelphia, PA • 215.772.1701

Independently owned and operated with over 50 locations.


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April 2016  

Tales of towering dedication, from World War II to today.