CULINARY
OPERATIONS
CEO, UPPER CRUST FOOD SERVICE
HUMAN RESOURCES
OPERATIONS
STRATEGIC GROWTH
HOSPITALITY SOLUTIONS GROUP
MARKETING AND COMMUNICATIONS
STRATEGIC GROWTH & RETENTION
OPERATIONS
Why are we here
today?
partner
WHAT MATTERS TO MIZZOU? most
MIZZOU
matterstous.
Founded in 1966 as a catering company Entrepreneurial mindset remains true today 50-year commitment
SOPHIE BELLON
Chairwoman, Owner
NATHALIE BELLON-SZABO
Sodexo Live! Global CEO, Owner, Board Member
Ensuring that we will never compromise our mission or company values
Improvethe qualityoflife
A TRUE PARTNERSHIP
FOOD TRENDS
COMMUNITY ORIENTED
RESULTS DRIVEN
INNOVATION
HIGH QUALITY
TECHNOLOGY
ANALYTICAL +
DATE DRIVEN INSIGHTS MODERN AUTHENTICITY
EXCEPTIONAL FAN EXPERIENCES
DIVERSITY
CULINARY EXCELLENCE
LOCAL HEROES
REVENUE OPTIMIZATION
FORWARD THINKING
SERVICE DRIVEN
NCAA PARTNERS TRUSTED BY TOP
Transform PERFORM
YOUR TEAM
BELINDA OAKLEY CEO
KEVIN MITCHELL SVP, Operations
DATA ANALYST
STRATEGIC ACCOUNTS HOSPITALITY SOLUTIONS FIELD MARKETING
BRIAN GASKILL RVP, Operations
MIZZOU ATHLETICS General Manager
EXECUTIVE CHEF
ACCOUNTING MANAGER
WAREHOUSE MANAGER DIRECTOR CONCESSIONS
PREMIUM MANAGER HR MANAGER
SOUS CHEF
TRAINING TABLE SOUS CHEF
CONCESSIONS MANAGER
DATA ANALYTICS
Thatdriveaction
Next-day dashboards transform post-event data into actionable intelligence Connects operational insight with emotional impact Align staffing, stand layout, and service speed with real-time demand Identifies your menu’s true MVPs Turns foresight into a competitive edge
PROVEN ABILITY TO TURN DATA INTO DECISIONS, AND DECISIONS INTO RESULTS
SMARTER STAFFING.
FasterService.
OPERATIONAL MONITORING
▪ Dashboards to performance.
▪ Queue monitoring & predictive flow tools.
▪ POS alerts signal abnormalities.
DATA-DRIVEN IN-EVENT ADJUSTMENTS
▪ Staffing reallocations based on real-time traffic patterns.
▪ Menu adjustments per location.
▪ Technology deployment when lines exceed thresholds.
STAFFING INTEGRATION
▪ Stand managers and zone supervisors communicate via radio and shared dashboards to resolve issues instantly.
▪ “Mobile fix teams” handle inventory replenishment, equipment issues, or crowd-flow challenges.
▪ A dedicated Event Command Lead reviews KPI spikes and dispatches resources accordingly.
ATHLETE NUTRITION
BUILDING YOUR TEAM
experiencemakers
RECRUITING PLAN
RECRUITING PILLARS
NCAA EXPERTISE
JOB FAIRS STUDENT HIRING COMMUNITY PATHWAYS POWER OF MU
SODEXO IN MISSOURI UPPER CRUST
MIZZOU HOSPITALITY MANAGEMENT SCHOOL
COLUMBIA AREA CAREER CENTER
NPO DEVELOPMENT
years
SVP, CULINARY
VENUE VARIABILITY
DIVISIONAL DIFFERENCE
FOUNDATIONAL FOCUS
HospitalityPURISTS
SVP CULINARY CARMEN CALLO
SVP, CULINARY
PERFORM & TRANSFORM CHEFS
1
4
REGIONAL CHEFS
EXECUTIVE/UNIT CHEFS
TRAVEL TEAM
CULINARY ORGANIZATION
14
75
200
2,000
SVP, CULINARY
PERFORM & TRANSFORM CHEFS
1 4 14 75 200 2,000 CULINARY ORGANIZATION TRAVEL TEAM EXECUTIVE/UNIT CHEFS REGIONAL CHEFS
REGIONAL CHEFS
1
4
14
75
2,000 CULINARY ORGANIZATION TRAVEL TEAM EXECUTIVE/UNIT CHEFS REGIONAL CHEFS PERFORM & TRANSFORM CHEFS SVP, CULINARY
200
BRANDON FELDER District Chef, New Orleans
MICHAEL FRAUENHEIM Regional Chef, Las Vegas
JC PULIDO Regional Chef, LA
CHAD MELINGER Regional Chef, Indianapolis
JEFF LEIDY VP Culinary West, San Diego
GRANT KELLS District Chef, Miami
RANGAN NADAKISHORE District Chef, Vancouver
WILL TSE Regional Chef, Vancouver
GEORGE MCCLAIN Regional Chef, D.C.
MARC SPOONER VP Culinary East, Atlanta
JASON DRYSDALE Regional Chef, Miami
TYRONE RODMAN Regional Chef, Boston
GERHARD "BRAD" BUSSEN Regional Chef, Chicago
STEPHAN BLASER District Chef, Detroit
EXECUTIVE CHEFS
SVP, CULINARY
PERFORM & TRANSFORM CHEFS
REGIONAL CHEFS
EXECUTIVE/UNIT CHEFS
TRAVEL TEAM
CULINARY ORGANIZATION
1
4
14
75
200
2,000
TRAVEL TEAM
SVP, CULINARY
PERFORM & TRANSFORM CHEFS
REGIONAL CHEFS
EXECUTIVE/UNIT CHEFS
1 4 14
75
TRAVEL TEAM
200 2,000 CULINARY ORGANIZATION
2,000
FUTURE EXECUTIVE CHEFS.
SVP, CULINARY
PERFORM & TRANSFORM CHEFS
EXECUTIVE/UNIT CHEFS REGIONAL CHEFS
TRAVEL TEAM
CULINARY ORGANIZATION
1
4
14
75
200
2,000
TRAINING
MICHELIN STAR AWARDS MICHELIN STAR AWARDS
detail
detail
INDUSTRY-LEADING capabilities
Design
DETAILED Timeline
MONTHS 1–2 | DESIGN, ENGINEERING & PERMITTING
• Finalize MEP coordination
• Confirm utility loads
• Submit permits to City of Columbia
• Release long-lead equipment orders
MONTHS 3-4 | CONSTRUCTION & INFRASTUCTURE
• Prep “white box,” install waste lines, panels, water/gas
• Hoods, ductwork & fire suppression
• Flooring, wall protection, framing
• Walk-in installation & testing
MONTH 5 | EQUIPMENT DELIVERY & TIE-INS
• Set-in-place equipment
• Gas, power, water, drainage connections
• Set-in-place equipment
• Gas, power, water, drainage connections
MONTH 6 | COMMISSIONING & READINESS
• Final inspections + fire suppression certification
• Staff training & mock production events
• Health Department approval & punch list closeout
DETAILED Timeline
CONCEPT & DESIGN:
6–8 WEEKS
• Brand alignment, menu strategy, FOH layouts
• Prioritize high
• Custom millwork & fixtures 2. 3. 1.
FABRICATION & PROCUREMENT: 8-12 WEEKS
• Graphics, signage, kiosks
• Digital hardware (POS, menu boards, self
INSTALLATION & COMMISSIONING:
2–4 WEEKS PER AREA
• Sequenced during off
• Technology integration + testing
• Phased rollout across stadium venues
INFRASTRUCTUREAssessment
CONSIDERATIONS
ONGOING MAINTENANCE & EQUIPMENT LIFECYCLE
MEP / UTILITY LIMITATIONS
BOH INFRASTRUCTURE GAPS
ASSET OWNERSHIP
UNDERINVESTMENT IN SELECT PREMIUM AREAS
APPROACH TO MITIGATION
EARLY JOINT SITE WALKS
FULL EQUIPMENT INVENTORY + OWNERSHIP
RECONCILIATION
ENGINEERING VALIDATION OF ALL UTILITY SYSTEMS
PRIORITIZED LIFECYCLE AND REPLACEMENT PLAN
FACILITY VALIDATION
OUR PATH TO 2026Readiness
OUR PATH TO 2026Readiness
Heart EVERYTHING WE DO THE FAN IS AT THE OF
Experience HOW FANS DESCRIBE THEIR IDEAL NCAA
EXCITING EXCITING WHAT’S
Themed options are exciting for sports fans overall and especially for those with access to premium spaces.
*How would the following affect your excitement about visiting the venue?
CELEBRATING MIZZOU
KEEPING OUR PROMISES
✓ LEADERSHIP COLLABORATION
✓ PROFITABILITY EXAMPLES
✓ PRICING IMPACT
✓ STAFFING DETAILS
✓ ORG CHART + RECRUITMENT
✓ RETENTION
✓ EVENT MONITORING
✓ NUTRITION SOFTWARE
✓ FACILITY & CAPITAL GAPS
✓ KITCHEN RETROFIT TIMELINE
“Change is never easy, but we remain highly energized by the collective will to win of the Mizzou faithful. We will continue to lock arms together to take Mizzou
new heights.”
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