FutureMap Service
Simple steps. Smarter futures
Helping you make the most of your
Workplace Pension -
and beyond!
At Smith & Pinching, we understand that planning for retirement and other financial milestones can be complex and often pushed to the back of your mind.
That’s why we’ve created FutureMap, an exclusive financial advice service offered only to employees enrolled in workplace pension schemes we administer.
It’s more than just advice – it’s an employee benefit, offered at a reduced rate to help you make smarter financial decisions with confidence.
This service provides ongoing, expert advice tailored to your pension savings – ensuring you maximise your benefits while we quietly do the hard work in the background. That way, when the time comes, you’re ready.
Why Retirement Planning Matters
A well-planned retirement ensures not only financial security but also the ability to enjoy a long and happy future without unnecessary stress.
Making the most of available tax allowances, structuring your pension contributions and fund choices effectively can make a significant difference to your future lifestyle.
FutureMap helps you make the most of today while preparing for tomorrow.
Why Choose FutureMap?
Exclusive Employee Benefit – This service at a reduced rate is only available to employees enrolled into a workplace pension we administer.
No Initial Fee - Our services are paid for purely by an ongoing fee.
• Expert Advice – Delivered by qualified pension and financial planning specialists who not only understand the complexities of workplace pensions but know your workplace scheme.
• Time-Saving and Convenient – Our service provides access to expert advice, saving you time and effort in researching complex pension decisions on your own.
• Confidence in Your Future – Annual reviews give you peace of mind that your retirement savings are on track.
Take Control of Your Retirement Today
Your workplace pension is a vital part of your retirement planning. FutureMap is designed to help you take control of it.
Make the most of this exclusive employee benefit today. Call the team on 01603 786820 or email business@smith-pinching.co.uk www.smith-pinching.co.uk/business
Cost
0.70% per annum of the pension fund value, subject to a minimum of £500 per annum, deducted directly from your pension account.
What’s Included in FutureMap?
Annual Pension Review
Each year, we conduct a comprehensive review of your workplace pension, assessing its performance, growth, and any areas that may require adjustments to keep you on track for retirement.
Fund Selection Advice
Choosing the right investment strategy is crucial. We help you select or adjust funds that align with your risk appetite and retirement goals.
Access to Mortgage & Protection Advisers
Life doesn’t stop at pensions. We offer guidance on key life moments like buying a home or protecting your family, so you’re supported through every stage.
Access to Financial Advisers
Our experienced team is available via email and phone to answer your pension and financial queries with clarity and reassurance.
Regulatory & Market Updates
We keep you informed about changes in pension regulations, tax laws, and market conditions, so you can respond effectively.
Guidance on Emergency Fund Savings
We provide clear guidance on building and maintaining an emergency fund, helping you stay financially secure in case of unexpected expenses or life changes.
Signposting for Arranging Will/Powers of Attorney
We can put you in touch with trusted professionals who can help you put in place a Will or Powers of Attorney, ensuring your wishes are clearly documented and legally protected.
Please note:
A pension is a long-term investment not normally accessible until age 55 (57 from April 2028 unless the plan has a protected pension age). The value of your investments (and any income from them) can go down as well as up whch would have an impact on the level of pension benefits available.
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Mid-Life MOT
This is a one-off service at a cost of £500 + VAT (which can be paid separately or from your pension fund).
This service includes:
• A review of your current pension provision and expected retirement outcome.
Advice relating to pension contributions and investment choice (not subject to ongoing review).
Guidance on emergency fund savings.
• Signposting for arranging Will/Powers of Attorney.
Signposting for protection/mortgages (advice is subject to separate fees).
Financial Planning Services
S&P can also offer comprehensive financial planning services that go far beyond the focused provisions of FutureMap. Our financial planners can provide more tailored advice to support you with the following:
Retirement Planning: helping you prepare for the future you want.
Investment Advice: making your money work harder in line with your goals and risk profile.
Tax Planning: structuring your finances to manage tax efficiently.
Estate & Inheritance Planning: ensuring your assets are passed on according to your wishes.
Protection Planning: safeguarding your income, your family and your future.
Mortgages and Equity Release: finding the right solutions for buying a home or unlocking the value from it.
Savings and ISAs: building funds for the short and long term, tax efficiently.
Long-Term Care Planning: preparing for potential care needs later in life.
Financial Planning on Divorce: providing financial clarity and guidance during times of change.
Terms of Business
While we have explained the way that we work, we are required to formalise our relationship with you, as it forms a contract. While we have covered a lot of the detail already, our Terms of Business sets out the remaining legal framework for how we work together and it outlines our mutual commitments, sets expectations and ensures transparency. It covers anything from services offered to communication channels, to protect both parties and ensure a smooth and successful client-adviser relationship.
We offer independent advice, however this will be limited to workplace pension advice as described in the section “What’s Included in FutureMap”.
This agreement sets out the terms under which we’ll provide our services to you and our respective obligations, so it’s important that you read it fully along with this “FutureMap Service Guide”.
If there’s something you don’t understand, please ask us to explain it.
It is governed by the laws of England and Wales and any dispute arising out of it shall be subject to the exclusive jurisdiction of the English Courts.
If you have any questions or concerns about any part of our services, please contact us by phone, email, through our website or in writing.
Who are we?
Smith & Pinching Financial Services Limited trades as Smith & Pinching. We are also known as S&P.
Our Companies House registration number is 03487726.
Phone: 01603 789966
Email: enquiries@smith-pinching.co.uk
Website: www.smith-pinching.co.uk
Main Office Address: 295 Aylsham Road, Norwich, NR3 2RY
Who authorises us to advise you?
We are authorised and regulated by the Financial Conduct Authority (FCA), 12 Endeavour Square,Stratford, London, E20 1JN. www.fca.org.uk.
Our firm reference number is 186616. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages.
You can check our details on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
Unless we tell you otherwise, we’ll treat you as a retail client for investment business. This means that you are given the highest level of protection available under the UK’s regulatory system.
Commitment to quality
We take our regulatory responsibilities to our clients very seriously. This involves two key areas:
Our business is structured and controlled in a way that is designed to fully meet all the requirements set by the FCA and the European Securities & Markets Authority (“ESMA”).
• We regularly train our staff (advisers and administrators) to ensure that they can demonstrate ongoing competence in their roles.
Our recommendations
Before providing advice, we’ll assess your needs, consider your financial objectives, and assess your attitude to any risks that may be involved.
Before making any recommendations, we’ll carry out a suitability assessment so that we are able to act in your best interests.
We’ll confirm any recommendations we make in writing (our recommendation report) along with details of any special risks.
Please be aware that investments can fall, as well as rise and that you may not get back the full
amount invested. The price of investments we may recommend may depend on fluctuations in the financial markets, or other economic factors, which are outside our control. Past performance is not necessarily a guide to future performance.
Any specific warnings are detailed in the product literature.
Conflicts of Interest
Although we always aim to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other clients’ conflicts with your own interests, we’ll write to you and ask for your consent to proceed before we carry out any business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly.
We have a conflicts of interest policy. If you want to see a copy of it, please ask us.
Best Execution
Where we send investment applications on your behalf to third parties (for example to put an investment into force), we’ll take all sufficient steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’.
We have a best execution policy. If you want to see a copy of it, please ask us.
Financial Crime
We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime.
We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file, but it will not affect your credit rating.
Protecting personal information
To provide our services properly we’ll need to collect information on your personal and financial circumstances. We take your privacy seriously and will only use personal information to deliver our services. For further details on this, please refer to our Data Protection Notice.
Communicating with you
Our normal ways of communicating with you are in person, secure video conferencing, via our Client Portal, by phone, post, e-mail, fax or SMS text message. Our communications will be in English. It may be possible for us to arrange translations, but we reserve the right to pass the cost on to you.
We may ask you to confirm your instructions to us in writing as this helps to avoid any future misunderstandings.
Recording Telephone Calls
To ensure we carry out your instructions accurately, to help us to continually improve our service and in the interests of security, we’ll record and may monitor your telephone communications or conversations with us.
Copies of our telephone recordings will be made available on request.
Your Obligations
This section sets out your obligations in agreeing to receive our services.
Providing information about your circumstances
Our advice will be based on the information that you give so it’s important that you provide us with accurate and up to date information when we request details about your circumstances and objectives. This will allow us to provide you with suitable advice. If the information you provide is inaccurate or if you limit the information provided this could affect the suitability of the advice we give.
Client Money
We do not handle clients’ money. We never accept a cheque made payable to us or handle cash, unless it is in settlement of our fees or disbursements for which we have sent you an invoice.
Consumer Credit
The FCA permits us to engage in the following consumer credit activities:
• Credit broking (e.g. advising you on a mortgage).
• Debt counselling (e.g. advising you on how to manage a debt due under a specific regulated credit or consumer hire agreement)
• Providing credit information services (e.g. obtaining your credit score)
Our charges for consumer credit activities are described in our separate documents “Services & Fees”, “Mortgages & Equity Release Services & Costs”.
Benefits we may receive
Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (for example product providers) as this would conflict with our independent status.
From time to time, we may attend training events funded and/or delivered by product providers, fund managers and investment platforms. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. We may also use research tools and calculators offered by third-party companies, which do not require use to include client specific information. These are used to enhance the quality of the service we provide, but have no influence on our decisions in respect of our recommendations. As such these do not affect our obligation to act in your best interests. Please ask us if you want further details.
Ending this agreement
We may terminate this agreement by giving you at least 20 business days’ written notice.
You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing.
You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable.
Amendments
From time to time, it may be necessary to amend the terms set out in this agreement where it’s not necessary to issue a new agreement. If this is the case, we’ll write to you with details of the changes at least 28 business days in advance.
Product cancellation rights
Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties.
What if things go wrong?
If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns.
• Telephone: 01603 789966
• Email: warej@smith-pinching.co.uk
• In writing: Mr Jerry Ware, Director – Compliance Smith & Pinching, 295 Aylsham Road, Norwich, NR3 2RY
We have a complaints procedure and we can provide further details on request. If you do have a complaint, and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services businesses and their clients. Full details are available at www.financial-ombudsman.org.uk.
You’re protected by the FSCS.
Pension firms failing after 1st April 2019
If your pension provider fails, protection is at 100% of your claim, with no upper limit. If the operator of your self-invested personal pension (SIPP) fails, protection is up to £85,000 per eligible person, per firm. If you have received bad pension advice, you could be eligible to claim compensation up to £85,000 per eligible person, per firm.
Further information is available from the FSCS at www.fscs.org.uk.
