Our latest edition of Messenger is brimful of inspiring patient stories, exciting upcoming events, and a special celebration of St Michael’s Hospice’s 40 years of care.
Hospice Events
To view or book any of our events, please head to: bit.ly/SMH_EventsandChallenges or scan the QR code.
We invite you to join us at a St Michael’s Hospice event
Mark your calendars for these essential upcoming dates - it’s time to plan ahead! Remember, additional events are frequently added. For more details, simply scan the QR codes using your smartphone or visit our website at bit.ly/SMH_EventsandChallenges
Light up your autumn with a spectacular firework and light show.
Browse and shop a curated selection of festive gifts from local traders.
Light up a Life: St Michael’s Join us at the Hospice for this event filled with light, music and remembrance. Nov 26th
Santa Skydive ‘24
Yolanda Campbell Lunch & Demo
and
Yolanda brings her award-winning floristry skills to this festive-themed lunch.
-22nd
Santa’s Grotto & Village of the Elves
Come to see Santa and marvel in the dazzling displays at the Village of the Elves. 30th
Descend through the sky this December while dressed as Santa. Hold onto your hat!
Light up a Life: Hereford Cathedral
Join hundreds gathering at Hereford Cathedral to remember loved ones. Dec 15th
Join hundreds of Santas and run through the festive streets of Hereford.
Recycle your tree with St Michael’s and let us do the hard work!
Hereford Fireworks
Artisan Christmas Market
Rudolph Run 2024
Hundreds of local children will don a nose
antlers to take part in our Rudolph Run.
Santa Run ‘24
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Dr Jeff Kramer, Honoured with BEM (British Empire Medal)
The only surviving co-founder of St Michael’s Hospice has been recognised for his vital role in setting up the charity.
Dr Jeff Kramer helped ensure quality, free-of-charge palliative care was made available to everyone in Herefordshire by joining forces with GP Richard Miller, who died earlier this year, and Freda Pearce. Between them, they raised awareness of the need for a Hospice and, with the help of community fundraising spearheaded by Freda, saw St Michael’s welcome its first patients in 1984.
Fittingly, in the year we mark 40 years of care, Dr Kramer received the British Empire Medal (BEM) for Services to Hospice Care in Herefordshire. Dr Kramer was nominated by the Hospice’s Board of Trustees, and was presented with the medal by
His Majesty’s Lord-Lieutenant of Herefordshire, Edward Harley CBE, during a special ceremony at St Michael’s.
“I received a letter from the Cabinet Office and wondered whatever it could be,” said Dr Kramer. “When I read it, I actually thought it was someone having a joke. But it’s very nice to receive this honour, and I’d like to thank my nominees very much.”
David Teague, the Hospice’s Chair of Trustees, praised Dr Kramer, saying:
“Jeff was always strong in his belief that a hospice was so desperately needed for Herefordshire.
During a recent video celebrating the Hospice’s 40 years of care, Dr Kramer said he was “very proud” to have been associated with St Michael’s, saying every time he walks into the building, he says to himself “This is a miracle”.
St Michael’s standing in Herefordshire as its prominent charity, (with) its first-class facilities and culture of exceptional compassionate care, together with St Michael’s standing nationally in palliative care, are testament to Jeff’s beliefs and efforts.”
Dr Jeff Kramer, BEM
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
It pushed me to the limit, but I was determined to finish. Fundraising was my way of thanking St Michael’s for the incredible care they gave Dad. I just wanted to do something that would have made him proud.
Former world champion’s tribute to her dad’s memory
Riding through grief: Tracy’s story
Former mountain bike world champion Tracy Moseley is facing her first Christmas without her dad.
“I know this festive period will be particularly tough. What I keep hold of though are memories of the incredible love and care given to Dad, and us as a family, during those three weeks he spent at St Michael’s in January.”
Tracy says she would have preferred her dad to be home in his final days, but his pain became so severe that this was not possible. This is when St Michael’s stepped in.
“I know Dad was content to be there. He was amazed how helpful the staff were, and as Dad’s health deteriorated, that care just got better. From the moment we arrived, we felt at ease.
“The views of the rolling Herefordshire countryside struck a chord and helped him feel at home.”
This became Michael’s home for the last three weeks of his life.
Michael Moseley was Herefordshire born-and-bred; a farmer who spent his entire life working on the family farm near Storridge.
“It brought him so much joy,” Tracy says. “He was proud of the animals reared on the farm; proud of the milk produced there; proud of the tidy countryside landscape he tended to. He was an integral part of the community who continued his farming duties until the day he came to stay at St Michael’s.”
Tracy says she will always remember the care shown to her father, and the support given to her family.
She was so inspired that she returned to the saddle one sweltering day in June to complete the 205-mile Chase the Sun cycle challenge with three friends, raising
Photo Credit: Steve Behr - Stockfile
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Join us to celebrate loved ones this Christmas.
There are several ways your loved one’s light can shine bright throughout the festive season.
Attend one of our two Light up a Life events or dedicate a virtual light that shines on.
St Michael’s Hospice Event Tuesday 26th November, 5pm
Hereford Cathedral Service Sunday 15th December, 6pm
Find out more: bit.ly/SMH_LightupaLife
Holding Hearts, holding memories: Donald’s story
A St Michael’s volunteer has described the connection he feels to his late partner thanks to a special keepsake handed to him by Hospice staff.
Donald Davies’ partner, Brian, died just days before Christmas three years ago. They had enjoyed coming to our Day Services groups, and benefitted from the advice and support on offer, as well as making lifelong friends. In Brian’s memory, Donald was invited back to St Michael’s where there was a service in our chapel.
“The Supportive Care team handed me a Holding Heart,” said Donald. “I just remember clutching it really tightly - and I’ve held it close to me ever since.”
Wherever I go, it’s with me. Often in my pocket. I just feel close to Brian when I’m holding the heart.
HoldingHearts
We both loved coming to Day Services at St Michael’s and I’m so grateful to the Hospice for handing it to me.
Donald has since returned to St Michael’s as a volunteer, and regularly gives up his time supporting us in our Day Services.
This Christmas, you can receive a Holding Heart whilst supporting St Michael’s. As part of our Light up a Life campaign, we will send you your own Holding Heart as a special thank you when you donate £50 or more.
Our Holding Hearts are made from hand-carved olive wood, all the way from the Holy Land.
To donate, visit: bit.ly/SMH_LightupaLife or scan this QR code.
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
A successful year of art therapy in care homes
A ground breaking project bringing art therapy into care homes has been labelled a success, as its first year comes to a close.
The St Michael’s-led Care Home Art Therapy project began last summer and has seen residents at four homes benefit from the popular therapeutic intervention. The placements are led by Sue Wilkie who successfully completed an art therapy placement at St Michael’s before taking on this role.
The initial one-year Care Home Art Therapy project was made possible thanks to two key grants secured by St Michael’s - from the Mumford Memorial Trust, and the D’Oyly Carte Charitable Trust.
“It’s been a wonderful year working with some incredible people. I’ve enjoyed it immensely,” said Sue.
“The groups have built social connections through learning new things about themselves, each other and art making, while one-to-one sessions have provided deeper personal psychological support.
“It’s been such a positive project which has benefitted residents, but also myself,” added Sue. “I hope it can continue for another year.”
Sue worked closely with Karen Rees, the St Michael’s Care Home Sister, to establish the project and identify people who might benefit. The courses are in three-month blocks, with Gwen Walford, Hampton Grange, Charles Court, and Oaklands all taking part during the year.
art therapy sessions as he can’t express himself through speech due to having Alzheimer’s disease,” said Paul’s wife, Janette. “It’s great to see his artwork on the wall for family and friends to view.”
Staff of Oaklands themselves say Sue’s talents have had a really positive impact.
“The art therapy sessions went so well with Sue; she brought out real talent with some residents and they really looked forward to Monday afternoons,” said Lynn Tomkins, the home’s Activity Coordinator. “Sue had a wonderful way with our residents.”
Our single-point of access phone number allows you to speak confidentially to members of our clinical team who can provide advice and information on subjects like accessing services and controlling symptoms.
Sue Wilkie
Paul
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
A daughter’s wedding blessing at St Michael’s Hospice
& a mother's wish fulfilled:
For families receiving our care, we believe that what is important to you is important to us.
So when Chelle Rawlings feared she wouldn’t see her daughter Jodie tie the knot after taking a turn for the worse, staff on our Inpatient Unit, together with our Spiritual Care Team, stepped in to arrange a wedding blessing in less than 24 hours.
Chelle said afterwards: “It was such a wonderful day, and I can’t
thank St Michael’s Hospice enough for making it happen.”
Jodie and her sweetheart Joe held the beautiful ceremony beside the Hospice pond with a small number of close family looking on.
“It was in such a beautiful setting. I thought we had missed the opportunity for mum to share our special day, but thanks to St Michael’s we had the most beautiful time.”
We’re truly grateful to have been part of such a special moment and wish Jodie and Joe a lifetime of happiness together.
It just felt perfect, and for mum to be there was so special said Jodie, Chelle’s daughter
Jodie & Chelle
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Our new dementia café offers warmth and connection
It’s a common misconception that at St Michael’s we only care for people with cancer. Currently, almost half our patients have a non-cancer diagnosis - and the number is growing.
We’re committed to supporting anyone who has a life-limiting illness, alongside those who care for them. With this in mind, a new monthly dementia café is proving successful. The Orchard Dementia Café fills our Day Services on the first Tuesday of each month, with a mix of people living with dementia and the person who cares for them attending.
Refreshing the IPU
Our in-house team brightens up patient rooms, saving the Hospice thousands.
When patients stay on our Inpatient Unit (IPU), their experience shouldn’t just be about receiving quality care and support - it’s important to us that this takes place in a clean, bright and welcoming environment.
That’s why we are sprucing up all our IPU rooms for the first time since the state-of-the-art building opened in 2016.
The work is being carried out by our dedicated in-house Facilities team, helping save thousands of pounds compared with outsourcing to external contractors.
“It’s been over eight years since the IPU opened, and during that time the rooms have begun to look a bit tired,
“The group has been very successful so far,” said Sarah Farnsworth, the St Michael’s Dementia & Wellbeing Service Sister.
“It’s very much a social group. Somewhere people can come to meet others living with dementia, and where carers can share experiences in a relaxing and safe environment.
“Everyone attending has spoken about how much they love the Hospice environment, particularly the gardens and the views from our Day Services room.” Sarah said those attending have enjoyed quizzes, seated football, and a variety of games. They also enjoyed a visit from a therapy dog called Dudley.
If you would like to find out more about the Orchard Dementia Café, you can contact Sarah on 01432 851000.
with marks and scratches on the walls, and some of the furnishings damaged through wear and tear,” said Ian Harris, our Head of Facilities. “This work will include adding wipeable hygienic boards to each room, and improved fire protection.”
The IPU is split into five pods of four rooms, with each pod having a communal area which will also be given a facelift.
Currently, one of our five pods is being set aside for training. During this refurbishment, the ‘training pod’ will change, meaning the number of beds available for patients will not be impacted.
Mr Harris said carrying out the work ‘in-house’ was equal to a saving of over £55,000 based on contractor quotes. The work is part of a five-year programme for the whole Hospice.
Win with St Michael’s
It’s super easy to join the Lottery! To sign up online please head to: bit.ly/SMH_Lottery, call 01432 852602 or scan the QR code.
Jackpot win turned into wedding bliss
We LOVE to hear how much the St Michael’s Hospice Lottery jackpot has helped our winners.
There are few better examples of this than dedicated supporter David Morriss. David received the call everyone wants - a Friday morning chat with our Lottery team to be told he’d won £1,000 in our weekly jackpot draw.
“My immediate reaction to the win was to put it towards a new road bike,” said David, a director at Hereford-based Rees and Company Insurance Brokers Limited.”
But after a bit of persuasion, the money looks like it’s going towards a very worthwhile cause.
“But my fiancé Kate’s reaction was somewhat different, so the bike will have to wait! The wedding/ honeymoon fund is, however, £1,000 healthier!”
David says the win “came as a welcome shock”, adding he always regarded his membership of the
St Michael’s Hospice Lottery as a donation to “a meaningful and worthwhile local cause”.
“I visited St Michael’s for the first time in many years last September when unfortunately, my ex-wife passed away. The care and support my children received from the Hospice staff was incredibly comforting at an extremely distressful and emotional time.“
“It’s clear that the Hospice plays a vital role in the community, offering not just medical care, but also emotional support in a peaceful environment, making a profound impact during distressing times.”
JOIN TODAY! Just £1 a week will make the world of difference.
Could you be our next £1,000 Jackpot winner? BE A LIKEWINNER DAVID!
You too can support our care by playing the St Michael’s Hospice Lottery.
Each Friday, one of our players will win the £1,000 jackpot, and there are plenty of other cash prizes to be won too.
Sign up here: bit.ly/SMH_Lottery
Scan the QR code to play!
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
CEO Matt Fellows
My first six months at St Michael’s
It’s been a busy six months.
From sitting down with our new MP for a chat about fairer funding for Hospices, to spending the evening dressed as Benny our mascot bear during the Venus Midnight Walk, my introduction to St Michael’s has been nothing if not varied. I’ve learnt a lot, but above all it‘s shown me just how much love and support we have across our community.
I always knew this place was special, but I probably didn’t grasp why.
We’re a huge organisation. About 0.5% of Herefordshire’s population devotes its time to St Michael’s, either as staff members or volunteers. Each one contributes in a different way. Each with a purity of intent.
People understandably see Bartestree as our ‘home’, but there’s so much more to St Michael’s than what’s behind Frome Court. We already have a successful community presence - cafés and walking groups for the bereaved being prime examples. It’s also become clear to me that our shops are not just shops - they are St Michael’s in the community. Many are volunteer-led or supported by volunteers, and those incredible people are so often there because of a Hospice experience through someone close to them. It’s this experience which binds us together and means we’re all here for the same reason. These volunteers are invaluable, and reinforce my belief that our shops are never ‘just a shop’.
We have a difficult task ahead. St Michael’s costs almost £11 million a year. Living costs have increased for all of us, yet demand for our services is not going away. Last year, a record 2,353 people received our care. This year, it’s almost certain to be more.
Matt Fellows St Michael’s Hospice CEO
Hospice
News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
For this reason, we have to become ever-more commercial to raise our funds. We have to grow, and the launch of our Whitestone Shop and Café is proof of that. But being more business-like does not mean our quality of care will be impacted. In truth, the word ‘care’ just doesn’t do it justice. Our Lead Specialist Doctor, Dr Jim Burtonwood, described it perfectly when he said “we try to add life to days, not days to life.”
In this our 40th year, it’s perhaps appropriate to remember that our mission hasn’t changed from day one. We are here for everyone, and we are working hard to reach anyone with a life-limiting condition. However, we also need to empower the community to be more demanding of us, and not to be afraid of picking up the phone for help.
When you or someone you love is dying, you don’t want a map, you want the directions. We can provide them. And if we don’t have all the answers, we’ll know someone who does.
So call us - what’s the worst that could happen?
Thank you for making me feel so welcome, Matt Fellows
Matt Fellows
Seventeen St Michael’s staff take on Titan40 to raise vital funds
By the time you pick up this Messenger, a group of St Michael’s staff members will be recovering after (hopefully) completing an epic challenge raising funds for your Hospice.
Titan40 saw the staff raft, walk and cycle their way from Hay-on-Wye to St Michael’s in Bartestree.
At the time of going to print, the group was well on its way to reaching its target of £5,000. Group leader Siobhan MacQuillan (pictured left) said she was looking forward to the challenge.
“It won’t be easy, but that’s the whole point of it. We want to push ourselves and raise as much as we can for St Michael’s in this very special 40th year.”
You can still help Team Titan reach their goal by scanning the QR code or visiting Bit.ly/JG_Titan40
RAFt - Walk - CYCLE
St Michael’s Hospice
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Cruising through challenges: Chris and Anne’s story
Chris and Anne Hyatt only recently discovered the joy of cruise holidays having spent many summer breaks driving through France and Italy.
But after Chris was diagnosed with MSA (Multiple Systems Atrophy, also known as Parkinson’s Plus) the couple knew they had to find an alternative way to see the world.
Chris & Anne
“A couple of years ago, two of our closest friends suggested we join them on a cruise,” said Anne. “We’d never been on a cruise before - we hadn’t been keen - but decided to go to Norway and loved it!
“By last September, Chris was in a wheelchair. We went on a cruise to the Canaries but feared it might be our last ever one - but how wrong we were!”
The couple, who regularly attend our Day Services groups and have fundraised for us by creating and selling handmade Christmas decorations, shared their concerns with staff here.
“We were concerned about how we would manage as Chris had become progressively worse,” said Anne. “When we spoke about it, St Michael’s staff were so excited for us, and just encouraged us to go and have a great time. So, we decided to go on a two-week cruise to Scandinavia, which was amazing! The Hospice staff even wanted us to make a video of our adventures, which we had great fun in showing to our Day Services friends after returning.”
We loved it, and if anyone is thinking of going on a cruise, I would say ‘Just do it’.
Anne said booking an ‘assisted’ cabin helped enormously with their experience, with diligent and helpful staff onboard.
“We were so glad that we were able to share our experience with our ‘family’ at St Michael’s. Every aspect of our care from the Hospice over the last 12 months has been positive and helpful. Our new-found friends and the lovely nurses, volunteers and wider medical staff have been amazing.”
Anne says professionals are always on hand to answer any concerns, adding they both feel “safe and calm” when visiting.
“I would go as far as to say St Michael’s has been a life saver. We often reflect when we get home about the wonderful time we have just had whilst checking the date of the next visit.”
I
didn’t think we’d be able to go on a cruise holiday again - but St Michael’s made us realise a diagnosis doesn’t have to mean adventures like that must stop.
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
St Michael’s allowed me to be a wife again to Dave, instead of just a carer. I’ll be forever grateful.
From darkness to light: Julie’s story
A little over two years ago, Julie Worsfold knew very little about St Michael’s, or the role of hospices in general.
“I just thought they were very dark places where people came to spend their final days,” she says. “I couldn’t have been more wrong.”
Julie’s husband, Dave, initially spent four weeks on our Inpatient Unit after deteriorating following news his prostate cancer had spread.
“We were struggling at home and just couldn’t get his symptoms under control,” said Julie. “From the moment we entered St Michael’s, we felt calm and reassured. I’ll never forget walking into the Inpatient Unit for the first time. There was just a huge beam of sunlight shining down, and it felt like a wonderful warm hug. Just being at St Michael’s, and
experiencing that love and care from the staff, helped me feel as though a weight had been lifted. I felt for the first time in a long while that I could be a wife to Dave again, instead of just a carer. They gave me hope.”
Dave’s experience of St Michael’s was equally positive, and it led to him making a decision about his care.
“During his time here, he changed his feelings about dying at home, telling me when the time came that he wanted to die at St Michael’s,” Julie added. “Dave felt safe at St Michael’s, and that reassured me and our sons. Nobody took away the stress like St Michael’s did.”
Later, Dave and Julie learnt that his cancer had spread again and was now affecting his spinal cord. He spent time in hospital, and a couple of days at home, before returning to St Michael’s.
Dave died on Saturday, 1st June - his and Julie’s 39th wedding anniversary.
“He was happy and content, and everyone at St Michael’s was full of love and compassion, as they had been throughout,” said Julie. “We were able to visit him one last time after he’d died, and it was very special.
“Without St Michael’s, it would have been the worst time ever for us both. I was wandering around in the dark before finding the Hospice, and their guidance helped us through such a difficult time.”
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Complementary Therapy at St Michael’s Hospice
Christine Cambridge is in no doubt about the positive impact St Michael’s has had on her life.
Reliant on a wheelchair after breast cancer had spread to her bones and later her brain, she was introduced to the Hospice’s complementary therapy Coordinator Beatrix and the wide range of complementary therapies. Massages, exercise, acupuncture and Seated Tai Chi followed, and combined with the chance to talk, be heard and reflect, helped rejuvenate her in a way she didn’t think possible.
“I love coming here, and always leave with a real bounce in my step,” said Christine. “It just refuels my positivity.”
Diagnosed with breast cancer in 2016, Christine later discovered her
illness had spread. “It got to the point where I couldn’t walk, but I just thought it was arthritis. But then I spoke to my oncologist who said my spine could collapse because it was so weak.”
This news meant Christine had to stop activities she loved such as gardening.
She was introduced to a Clinical Nurse Specialist. “This nurse listened and let me cry. I didn’t have to worry about her response. It was one of the most important things she did,” said Christine. “It just helped get all the emotion out.” It was then that complementary therapies offered by St Michael’s were suggested, and Christine initially started receiving massages. “They really helped me, but it was the talking therapy side of these sessions which was so beneficial, too. I remember speaking to Karilyn, who I see for acupuncture, and those chats really helped me out of denial and into acceptance.”
Last year, our Therapy Lead, Siobhan, was advising Christine on physical exercise when she noticed she still wasn’t walking properly. So, Siobhan ensured she was ‘strapped up’ and in no time her posture improved. This happened around the time that Christine was experiencing regular headaches. “It turned out I had several brain tumours. I knew I didn’t want radiotherapy because of the potential impact on my brain, so I opted for a new medication. This has helped clear the tumours, but I believe my improvement is a combination of the new medication and my positive approach to life, something St Michael’s holistic approach has been instrumental with.”
“The Hospice gives you an environment which allows your body to deal with things. The acupuncture,
for instance, takes away the pain. It helps me minimise my stress because it deals with the anxieties in my system, and maximises my endorphins. The Seated Tai Chi sessions on Zoom with Beatrix have been so helpful too. I learn something new every week. I call it a conscious, mindful, mental workout.
“My husband, Richard, has been such a great support. He has had regular chats with Kate, one of the Hospice’s Occupational Therapists, in relation to making structural improvements in our garden to make it easier for me to spend time out there. It’s also important to me how much St Michael’s has supported Richard. There are many therapies open to carers, such as the listening and talking therapies, which is something neither of us could have imagined when we were first put in touch with St Michael’s.”
As well as being free of brain tumours, Christine is able to walk again - and enjoy her gardening once more.
“Without these therapies, I would probably still be in a wheelchair,” she said. “They give me a spark when I’m feeling fragile. St Michael’s has helped me believe I can do it. Quite simply, all the amazing individuals at the Hospice helped me cope through the gruelling cancer treatments, and helped me maintain my positive outlook on life. They’re the reason I’m living my best life today with a huge smile on my face.
Christine & Richard
Kate Siobhan
Win with St Michael’s
It’s super easy to join the Lottery! To sign up online please head to: bit.ly/SMH_Lottery, call 01432 852602 or scan the QR code.
Roger’s lucky win: How our 40th Anniversary Raffle brought relief when he needed it most
Eighty five-year-old Roger Jakeman said winning our 40th Anniversary Raffle has helped ease the pressure on his smallholding.
The long-standing St Michael’s supporter chose £4,000 cash over a holiday of the equivalent value after landing our summer jackpot prize.
“It was a bit of a surprise to say the least,” said Roger, who lives on Castlemorton Common beneath the Malvern Hills. “At first I thought it was a cold call, but then I was told the cheque was on its way to me.”
He said the money came at the right time as a case of TB amongst his cattle had caused him financial pressures. His winnings have also gone towards much-needed repairs on his tractor.
Roger has a special relationship with St Michael’s dating back two decades.
“My mother died there about 20 years ago. She was cared for so well, so I always make sure I support the Hospice by buying draw tickets each Summer and Christmas.”
This year’s 40th Anniversary Raffle was a great success, raising almost £38,000.
Thank you to everyone who took part in our 40th Anniversary Raffle! Your incredible support helps us continue providing essential care and comfort to our patients and their families.
Our supporters shined bright, raising nearly £38,000 in the St Michael’s Hospice 40th Anniversary Raffle!
The impressive figure raised has already gone towards providing expert care to those in need across our community, and will help support their loved ones too.
Thank You!
Unwrap a winner on Christmas Day!
Why not add some extra cheer to your holiday feast with a St Michael’s Lottery Favour?
With our Christmas Eve draw, your guests could unwrap a winning ticket right at the table!
Hospice at Home
To find out more about our Hospice at Home service visit: bit.ly/SMH_HospiceatHome or scan the QR code.
“They bring such joy to our home”
Receiving a visit from our Hospice at Home team is one of the brightest parts of the day for art lovers Stephen Brooks and his wife Veronica.
“It’s like having punctuation marks in your diary that are just really uplifting. It means I’m not on my own, and that Stephen is receiving such wonderful care,” said Veronica.
Stephen has received regular care visits in recent months following worsening heart and lung problems. However, it’s not just the care which benefits the couple.
“The nursing teams bring such an energy and vibrance,” added Veronica.
“They also bring wonderful stories into the house which is invaluable for Stephen, who can’t leave his room. They really do bring such joy to our home.”
Prior to Stephen’s involvement with St Michael’s, he was admitted to A&E in severe pain more than a dozen times. Each time he returned home, only to return again a short time later.
“We were just left in limbo until we found St Michael’s Hospice,” said Veronica.
“A friend of mine, who volunteers at St Michael’s, recommended the classes they put on there, so we attended Fatigue and Breathlessness (FAB), and Teacakes & Chat, which is a group for carers and the person they are caring for. These classes were so relevant that it just gave us hope.
“Whilst there you speak to people like Occupational Therapists who said, ‘We can help you’. It was wonderful to hear. Having the Hospice in our life has made such a positive difference.”
Stephen admits he didn’t know much about St Michael’s before his experiences, but is so glad their paths crossed.
“There was no way I wanted to die in hospital; I just wanted to be at home,” he said.
“The Hospice at Home staff are just stunning. They are so enthusiastic and just make you feel good.”
“I’m actually enjoying the Hospice experience. I wish I wasn’t going through it, obviously, but the Hospice has helped me so much, and the care I’m receiving is absolutely phenomenal.”
*St Michael’s Hospice and Marie Curie partner with the Herefordshire and Worcestershire Integrated Care Board to provide the Herefordshire Hospice at Home service.
Stephen
Hospice at Home
To find out more about our Hospice at Home service visit: bit.ly/SMH_HospiceatHome or scan the QR code.
Delivering care, rain or shine!
Since launching in 2016, the Herefordshire Hospice at Home service has brought loving care to patients, and comfort to families across our county.
Here, we champion this vital service which sees St Michael’s and Marie Curie partner with the Herefordshire and Worcestershire Integrated Care Board.
If ever proof was needed of the growing demand for Hospice services, just consider the following:
In 12 months our Hospice at Home team made
15,742 visits
785 patients visiting 50 visits a day that’s almost
Safety first: Hospice team learns the ropes
Travelling miles across Herefordshire and beyond, our Hospice at Home team faces a variety of challenges; from bad weather and dirt tracks, to overprotective pets and locating remote homes.
It makes sense, therefore, for them to prepare for all eventualities.
So, since the summer, our Registered Nurses and Senior Healthcare Assistants have benefitted from expert self-defence classes, led by Hereford-based Matt Hudd Martial Arts.
“This isn’t about teaching people to be confrontational or anything like that, it’s about teaching them to get away should they find themselves in a particular situation,” said our Head of Facilities, Ian Harris, who has led the self-defence classes alongside club instructor Nikki Smith.
“It’s about helping them get free from someone grabbing hold of you, or learning why shouting ‘fire’ to raise an alarm is better than ‘help’.” *
The training hasn’t been prompted by any specific incident, but Ian said it was worthwhile given the nursing
staff spend a great deal of time in people’s homes dealing with hugely emotive issues.
“Sometimes, they might enter a home on their own,” he said. “This tuition isn’t to scare them, it’s to provide a little bit of prompting should they get themselves in a situation they quickly need to get out of.
“We’ll remind them to double-check where the nearest door is; to think about how they might get out if they need to.
“There’s one or two techniques we can teach them about self-defence, such as how to hit safely without causing damage to yourself, covering particular ‘target areas’.
“We also cover basic law, reminding them what you can and can’t do. The chances are, they will never need this information. But it’s better to have it and not need it, than the other way around.”
St Michael’s Hospice is very grateful to Matt Hudd Martial Arts for allowing this vital tuition.
*The reason, in case you’re wondering, is that few people respond to cries of ‘help’, whereas people shouting ‘fire’ tends to attract much more attention.
Ian Harris
Hospice at Home
To find out more about our Hospice at Home service visit: bit.ly/SMH_HospiceatHome or scan the QR code.
Hitting the road with five new KGM Tivolis!
As well as having expert nursing professionals on board, the effective delivery of the Hospice at Home service relies on clinicians being able to reach people’s homes, and for this we’re grateful to have a fleet of five cars.
Almost every inch of Herefordshire’s green and pleasant land is covered by the service.
In fact, in the last 12 months, our team has covered more than 91,000 miles. That’s almost four times around the world!
Now, with an ever-growing number of patients, we have never been in a better place to tackle whatever Herefordshire’s roads throw at us thanks to the acquisition of five KGM Tivoli’s from KGM Hereford, trading as Hereford Motor Group Ltd.
“We are very proud to support St Michael’s Hospice, which has a special place in the hearts of the directors at Hereford Motor Group Ltd,” said HMG Director, Samantha Davies.
“The Palliative Care Nurses can enhance wellbeing and resilience, supporting family members in meeting the needs of their loved ones facing terminal illness. We know they can provide this support by driving a KGM Tivoli, and we look forward to supporting them on their journeys.”
During the past five years the Hospice at Home team has clocked up an incredible 396,000 miles. Now, they’re looking forward to reaching even more people in the KGM Tivoli’s.
Meanwhile, St Michael’s Hospice would like to thank John Wood Tyres for their invaluable support and advice which is helping to keep our Hospice at Home teams on the road.
Fuelled by kindness: a mystery motorist pumps up our spirits
Our supporters never fail to amaze us. Most of you, we know. But not all.
Taryn, one of our Hospice at Home nurses, couldn’t believe it when a member of the public paid her fuel bill as she was returning from visiting a patient.
The mystery motorist who didn’t leave his name, settled the £30 bill at the Texaco Service Station on Ledbury Road in Hereford.
“He was behind me in the queue, tapped me on the shoulder and told me he would pay for the fuel,” said Taryn, who was on her way back to St Michael’s in Bartestree.
“It was just so thoughtful of him. He didn’t tell me his name, but I just want to say thank you.”
Whoever you are, we can’t thank you enough for your kindness.
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Honouring Norma: 40 years of unwavering service
Loyalty and dedication are two of the most important characteristics of a volunteer. In Norma Russell, we have both of those in abundance.
This St Michael’s supporter has quite literally been with us since day one, providing manicures to patients ever since we first opened our doors back in 1984. She remains one of our longest-serving volunteers.
Norma herself now receives support from our Day Services team. In recognition of her sterling work, her friends, volunteers and staff members surprised her with a gorgeous rose as a thank you for 40 years’ service to St Michael’s. They also wrote a poem in recognition of their love for Norma.
Benjamin Pardoe, St Michael’s Hospice Volunteer Co-ordinator, said: “Our volunteers embody the love, care and commitment for which St Michael’s is renowned.
“There is no better example of this than Norma, who for 40 years has given her time to support St Michael’s by manicuring patients’ nails in Day Services.”
“Norma is a very special lady. Her quiet grace, no matter the situation, has set the tone when she is on site. We can’t thank her enough, she richly deserves this recognition.”
Well Norma, what can we say This is truly a special day For forty years we’ve known your smile We can’t help loving you all the while
A Scottish lass well turned out We love your style we have to shout In Barbie Pink and hair just so Your manicure skills made all folks glow
Over the year, Through laughs and tears, You’ve been there And shown you care
So, now’s the time to celebrate our Norma, Who is just simply great.
Could you make a world of difference?
Volunteering for St Michael's is hugely rewarding. If you think you could share some of your time with us, please get in touch.
Contact: Benjamin Pardoe - Volunteer Coordinator. bpardoe@smhospicehereford.org or call: 01432 852090
Scan me to find out more
Norma Russell with CEO Matt Fellows
Help us raise £400K in 40 hours!
For 40 hours across 27-28 October, we are aiming to raise £400,000!
Hospices across the country are experiencing increasing costs and some are having to cut services. Here at St Michael’s we remain committed to raising sufficient funds to secure our future.
Find out how you can get involved by scanning this QR code, or heading to: bit.ly/SMH_CFTF_Appeal
Our Caring for the future appeal rounds off our 40th anniversary year and will encourage our community to raise as much money as possible to meet our £400,000 target in just 40 hours!
Why are we doing it?
We are proud to have such a wonderful, compassionate and supportive community here in Herefordshire, we’re asking you rally round and come together to support us.
On 31st October it’s our 40th Birthday! That’s 14,600 days that we have cared for someone, held a hand, made final wishes possible or relieved fear, pain or loneliness.
For 350,400 hours, we’ve been here for the people of Herefordshire in every way possible. To mark this occasion, we are not putting up streamers and banners, instead we’re asking you to help make sure we’re here for today, tomorrow and the future. It costs a staggering £19,900 every day to provide our vital care, both at the Hospice and across the community. Help us to ensure we are here for the next 4 decades by getting involved.
To find out more about the appeal and how you can become a champion, get in touch today with Rachel Jones – rjones@smhospicehereford.org
You can help ensure the Hospice is here for future you, future friends, family, and neighbours.
Thanks to the generosity of a group of early pledgers, every donation made during our 40-hour sprint will be matched! Together, lets ensure the Hospice is here for the next four decades of care.
Rachel Jones Income Generation, Marketing & Communications Director
St Michael’s: 40 Years of Care
To find out how you can join the celebrations scan the QR code or visit: bit.ly/SMH_40Years.
Supporters share their St Michael’s stories for our £400K Appeal
To sit alongside our £400K appeal, we asked a small number of supporters who have witnessed our care whether they would like to speak on camera about their experience of St Michael’s.
Carol, Donald, Jodie, Dan and Adam, together with Tash, one of our Healthcare Assistants, braved the bright lights of our makeshift Hospice studio to describe so eloquently how St Michael’s has touched their lives, and why they would like others to support our appeal.
These touching, often emotional accounts, were expertly captured by our friends Shooting Reels who have put together a video incorporating everyone’s stories.
You can watch the video and donate from the 27th October here: bit.ly/SMH_CFTF_Appeal
A drone’s-eye view
As it’s our 40th we thought we’d do something a bit special. So, to show off our wonderful gardens, and to get as many staff and volunteers together
Mark’s mission
The keen walker, who is also a Breathworks Mindfulness practitioner and bank nurse at the Hospice, is hiking to the top of 40 hills over 2,000 feet throughout this year.
Whilst on the summit of each one he will read a different poem unique to that climb.
The fundraiser is similar to one he did for St Michael’s five years ago when we marked 35 years of care. “I really enjoy walking, so this seemed a good idea to combine a fundraiser with something I love,” said Mark.
as possible, we invited St Michael’s supporter Ade Radnor to capture some shots of the Hospice from his drone. And how wonderful is this shot?!
Huge thanks to Ade for giving up his time to help St Michael’s.
“I have done about 25 already, allowing myself to sometimes do more than one in a day!”
As Messenger was going to print, Mark was due to complete his adventures during a walking holiday taking in the Lake District and Scotland - but hinted that he may even extend his challenge to coincide with a special work anniversary.
“If I do, I will probably do another 20 to mark my 20th anniversary at St Michael’s, which comes in October!”
Fabulous Fundraisers
To find out more about fundraising for us, please scan the QR code or head to: bit.ly/SMH_FundraiseForUs.
Our supporters put their heart and soul into raising money for St Michael’s.
Here’s just a glimpse of what some of them have been up to over the summer.
Fundraiser hits the right note for St Michael’s!
Ledbury Community Brass Band and Hereford’s Vocalise Choir are in harmony when it comes to raising money for St Michael’s.
Both musical groups staged a Summer Concert at St John Methodist Church in Hereford, raising £1,000 for us.
“My wife was at St Michael’s 15 years ago,” said Kevin Jeffery, Ledbury Community Brass Band’s Chairman.
“Putting on a performance like this is a great way to raise funds for the Hospice.
The evening featured performances from Ledbury Community Brass Band and Vocalise Choir.
Walk
£3,500
Sue and James smash 100-mile ‘Woko’s Walk’!
Sue Watkins and her son James completed a 100-mile walk around Herefordshire in just five days!
The summer just gone marks five years since Sue’s other son, Andrew, died at St Michael’s, just six weeks before her husband, Charlie, died here. Three months later, Sue then lost her mum who was cared for by St Michael’s.
‘Woko’s Walk’ also featured friends and family for various stages - and Sue’s dog Freddie.
Stuart Bennett and two friends, Richard and Ben, spent a fortnight cycling the length of the British Isles. The trio completed LeJog - Land’s End to John O’Groats - and raised almost £4,000 for St Michael’s in the process.
Stuart said he wanted to help St Michael’s after witnessing the care the Hospice has given to three people close to him.
Thank you Stuart, Richard and Ben for saddling up for St Michael’s!
Fabulous Fundraisers
To find out more about fundraising for us, please scan the QR code or head to: bit.ly/SMH_FundraiseForUs.
The Hommedinger raised almost £40,000
Homme House marks 20 years with a dazzling fundraiser
Iconic Herefordshire wedding venue Homme House vowed to raise funds for St Michael’s to celebrate 20 years of helping couples tie the knot.
The Much Marcle venue raised almost £40,000 for us this year alone through a host of
celebrations which tie-in with our own 40th anniversary.
A huge chunk of this incredible figure was raised during The Hommedinger - a 1920s-themed black-tie ball attended by more than 200 guests.
The venue will continue its fundraising in the run-up to Christmas through a festive raffle.
Brothers’ annual cricket match hits the sweet spot
Since 2012, brothers Adam and Robert Matravers have held an annual cricket match for us in memory of their dad Richard and mum, Mim, who both died at St Michael’s.
The twins gather friends, relatives and colleagues for the game, with a brother captaining each team.
The latest match was won by Adam’s side - and raised £1,317, pushing the total over the years to within touching distance of an incredible £15,000!
We caught up with them after the latest game to ask why St Michael’s is so special to them. Scan the QR Code below to watch:
We rely on our amazing community and businesses to fundraise for us, so that we can keep our Hospice running. No matter how big or small your contribution we cannot thank you all enough.
To everyone who has fundraised for us – YOU make the world of difference!
Hospice Barbarians Match raised £12,000
Moorcourt Fruit donation for patients & family
Lilli-Ann Hair Cut raised £583
WATCH: Charity Cricket Match raises over £1,200
Shop News
To find a full list of our Hospice shops, scan the QR code or head to: bit.ly/SMH_ShopFinder.
Jingle All the Way to a Greener Christmas: Christmas and shopping. They just go together, much like Mary and Joseph, mince pies and cream, or baubles and tinsel.
5 Festive Eco-Friendly tips
But when searching for festive gift ideas this winter, we’ve come up with some tips which might just benefit the environment, as well as the recipient.
Sustainable Christmas gift-wrapping workshops:
Join the St Michael’s team for a series of sustainable Christmas gift wrapping workshops.
We are keen champions of sustainable shopping and regularly celebrate the power of pre-loved when choosing items for your wardrobe, home, or as gifts. For the festive season, you can visit our newest shop at Whitestone to watch demonstrations of sustainable alternatives for Christmas gift wrapping and even have a go yourself.
Sustainable gift-wrapping options will include fabrics, scarves, pillowcases, and other items for decorating the gifts.
When: Sat 30 Nov or Sat 14 Dec 10:30 - 11:30am or 1:00 - 2:00pm Where: St Michael’s Hospice Whitestone Shop
To find out more, visit: bit.ly/SMH_GiftWrappingWorkshop or scan the QR Code.
1. Make tree-rific choices
Research shows that when used for over seven years, artificial tree’s can be more sustainable than buying a fresh one each year! That means hanging on to your current one or buying second-hand. Our shops regularly stock artificial trees in various sizes and colours.
For real-tree fans, don’t worry, you can reduce your trees carbon footprint too by recycling! Either chop it up and compost at home or take advantage of St Michael’s Hospice’s handy tree collection scheme, which is available to book online now! bit.ly/SMH_ChristmasTreeCollection
2. Wrap responsibly
When wrapping your gifts, there are plenty of sustainable options.
In addition to buying donated wrapping paper and bags, you can visit your local St Michael’s Hospice shop and get creative with different materials and accessories. Use vintage scarves or bedding to wrap gifts and find pre-loved yarn and costume jewellery to add finishing touches.
3. Think about your decoration decisions
Decorations are a big part of Christmas for many, but with the average household spending £185 on decorations each year, it might be time to seek out pre-loved offerings instead.
A visit to your local St Michael’s Hospice shop can provide a treasure trove of festive bargains. From stocking hangers to vintage baubles, you can find gorgeous items that are looking for a new home.
4. Think outside the (gift) box
It really is the thought that counts and thinking about how you gift as well as what you gift, can help reduce the impact on the environment and save you some money too!
Charity shops and online resellers, such as eBay or Vinted, are great places to find fantastic gifts for friends and family. From toys and games to stylish clothing and homeware, you can bag a bargain without buying brand new.
Shop News
To find a full list of our Hospice shops, scan the QR code or head to: bit.ly/SMH_ShopFinder.
5. Donate don’t dump
If there’s only one change you remember to make this year, this is the one we think is most important!
With tons of Christmas decorations ending up in landfill, making the decision to donate your unwanted but still good quality items is a great step towards being more sustainable this Christmas.
Whether it’s lightly used wrapping paper rolls, last year’s decorations, or unwanted Christmas gifts, we encourage you to consider donating them to your local St Michael’s Hospice shop.
By shopping and donating at St Michael’s Hospice shops, you’ll not only be doing your bit for sustainability but will be helping us continue to provide vital hospice care to our patients.
Raising vital funds can be as simple as having a cuppa!
Could you host a Coffee Morning?
Ensuring quality donations for St Michael’s Hospice care
At St Michael’s Hospice, we are incredibly grateful for the continued generosity of our community. Your donations have always played a crucial role in supporting the care we provide, and for that, we cannot thank you enough.
However, due to recent changes in the global textile recycling market, we are currently unable to recycle most of the unsellable items. In the past, we were able to ensure that donations we couldn’t sell were still put to good use, avoiding landfill and raising vital funds through textile recycling. Sadly, due to global market difficulties, our current provider is no longer able to provide this service as the demand for textiles has plummeted.
With this in mind, we kindly ask for your help by ensuring that the items you donate are in a condition that we can sell. If you wouldn’t give the item to a friend or buy it yourself, then the likelihood is we will not be able to sell it in our shops. We ask that clothing is clean, undamaged, and free from stains, while homewares and other items should be in working order and unbroken.
Disposing of unusable items results in significant waste costs for the Hospice and diverts our funds away from helping more patients.
We deeply appreciate your continued support and understanding. By ensuring that donations are suitable for sale, you’re helping us to avoid unnecessary waste and cost, whilst also allowing us to continue providing much-needed care for our patients and their families.Thank you for standing by us through these challenging times.
For more information on what we can accept Scan the QR Code or visit: bit.ly/SMH_DonatingGoods
Scan the QR Code to find out more Help us make every donation count!
Hospice News
To read our latest news and stories, please head to: bit.ly/SMHLatestNews or scan the QR code.
Building a stronger future
Trustees and the important role they play in St Michael’s success!
One of the roles of the Chair of Trustees is, with the other Trustees and our Chief Executive, to identify the skills and experience required on the Board of Trustees, seek new trustees and maintain a succession plan. This of course is an on-going process.
Having the right mix of Trustee skills is one of the key components for the Board to function effectively. The chemistry around the Board table is also important, as is having Trustees who are dedicated to St Michael’s and what we do for our community.
Hospices are complex organisations, with the intensity of providing high levels of care, generating the funds necessary to do this and all of the support work and regulations that apply to us. Trustees are volunteers, but we have the ultimate responsibility for the running of St Michael’s. Trustees are the statutory directors for St Michael’s. For new trustees all of this can be quite daunting, especially for those who have never held trustee or directorship positions before.
To take account of this, a new role of Associate Trustee has been created. The purpose of the role is to further the objectives of St Michael’s by providing personal experience, expertise, knowledge and skills to the Board of Trustees and, where appropriate, the St Michael’s management team.
Associate Trustees will attend Board meetings and the relevant Committee Meetings. They will be expected to contribute at these meetings but will not have voting rights. The intention is that Associate Trustees do become Trustees in due course as part of the succession process and to fill skills gaps. However, some may prefer to stay as Associate Trustees. This may well be fine depending on circumstances and the composition of the Board at the time. We want the best people helping us in whatever roles work for them, whether that is as Trustees or Associate Trustees.
I am pleased to tell you that four Associate Trustees have been appointed; Rebecca Kirk, who was previously co-opted to the People and Facilities Committee, Di Holloway, Gavin James and Catherine Davies. You will be able to read their profiles on our website.
David Teague Chair of Trustees
Lunch & floral demonstration with Yolanda Campbell
Brighten the shorter days as we approach Christmas by joining RHS Gold Medallist, Yolanda Campbell as she demonstrates her award-winning floristry skills.
Yolanda will expertly demonstrate a range of beautiful festive floral arrangements which will be raffled off at the end of the day.
This exciting new event, taking place on Tuesday, 19th November
at St Michael’s, is themed ‘It’s beginning to look a lot like Christmas’.
Your ticket will include a welcome drink of Mulled Gin from Penrhos Spirits, and a two-course lunch, plus truffles from Tipsy Truffles.
Tickets cost £50 per person, or a table for ten people is £480.
Book your place, Scan the QR code or visit: bit.ly/SMH_YolandaCampbellLunch
Bookings will close at 9am on Monday, 11th November.
Work for St Michael’s
To find out more about working for St Michael’s head to: st-michaels-hospice.org.uk/vacancies or scan the QR code.
I love working at St Michael’s Hospice. It’s a very rewarding place to work and I’m so glad I joined.
Paula - Health Care Assistant
When people talk about how special St Michael’s is, they often say a similar thing...
It’s not the building, it’s the people.
We couldn’t agree more, and we’re proud of our colleagues who each make such a positive impression on all those they meet.
If you’re looking for a rewarding career in a caring, supporting environment, St Michael’s could be for you.
At St Michael’s, we have an exciting range of clinical and non-clinical roles, all offering a great range of benefits.
Scan the QR code above to see our vacancies, or email: recruitment@smhospicehereford.org
These are just some of the benefits I enjoy:
• Competitive salary
• Transferable NHS pension
• Hospice pension
• Superb working environment
• Generous study leave allowance
• Discounts with local suppliers
• Employee counselling service
• Free on-site parking
• Free tea, coffee and chilled water
• Friendly, welcoming work environment
• 30 days’ annual leave, plus bank holidays
St Michael's 2024
Christmasdraw
RRP: £4,300
Dazzling 1st Prize: Tanzanite & Diamond Platinum Ring
Inside your Messenger Pack, you’ll find a book of tickets for just £2 each! The more you purchase, the better your chances to win BIG in our dazzling draw on Thursday, 19th December 2024!
How to take part:
By Post: Return your ticket stubs and payment via the prepaid envelope provided.
In Person: Purchase tickets from reception at the Hospice or from one of our representatives at our Winter events.
Online: Scan the QR code below or visit: st-michaels-hospice.org.uk/draw
By Phone: call us on 01432 851000
Thank you and good luck!
Scan to get your tickets today!
Helping us to care
By taking part in the St Michael’s 2024 Christmas Draw, you are helping us to care for patients and families across Herefordshire.
£1.67 from each £2 ticket goes straight back into patient care, ensuring that we can deliver our essential services free of charge to anyone who might need them.
Kindly sponsored by:
A high quality vibrant oval tanzanite surrounded by 12 brilliant cut diamonds
