Simple Management Group Newsletter Issue 1

OCTOBER 2021

VOL. 1 ISSUE 1

INNOVATIONS The Monthly Newsletter of Simple Management Group

IT'S DAY ONE FOR SIMPLE MANAGEMENT GROUP

IN THIS ISSUE

JEWELRY TRAINING - 2

A Message From John Thedford, CEO Our Executive Team has just successfully completed a large round of capital, which means inventory for your stores, repairs and maintenance, information technology updates,

STORE RANKINGS - 3

and training. This is an incredible opportunity for you as

TEAM HIGHLIGHTS -

professionals and your family. Over the next coming weeks,

WINNERS CIRCLE - 4

look for weekly training webinars, a prestigious Presidents

WELCOME ABOARD - 5

Council, and big plans to grow our business rapidly.

CELEBRATIONS - 6

Our purpose will always be to be the best in the world for

IN THE COMMUNITY - 7

whatever we do, for our family, customers, and our company.

EMPLOYEE SPOTLIGHT - 7

I look forward to this journey with you to be the best in the world in whatever we do. This is day one for Simple Management Group!

John Thedford CEO

WEBINAR SERIES - 8

OCTOBER 2021

VOL. 1 ISSUE 1

JEWELRY TRAINING Need more jewelry? Pay customers more!

Many Pawnbrokers have been asking how they can get more jewelry in their showcases.

While buying new jewelry, refurbished jewelry, repairing broken jewelry, and stock balancing are all excellent options, the lowest cost and easiest option is often overlooked. The lowest cost and best business-building option to get more sellable jewelry is to pay customers more!

Don’t let any customer walk when they are selling or pawning sellable jewelry. Sellable jewelry is not valued based on scrap. Sellable jewelry should be valued based on what you can retail it for.

Here’s what I mean: Let’s say you have a customer that wants to sell a beautiful item for $200 and it has a scrap value of $175. Based on experience, you know you have many customers that will pay $300 for that item.

In this case, the customer will not sell for less than $200 or they will walk. Don’t let them walk, pay them $200!

There are many reasons why this is the best strategy for the business: A happy customer is going to bring you more items; A happy customer is going to tell their family and friends; and You will beat your competition and get more sellable jewelry.

If this was a loan and you loaned $200: A happy customer will get more loans and tell family and friends; More PSC if they renew or redeem; If item forfeits, you have a highly profitable sellable item.

Always begin every transaction with your exit strategy in mind. This means, you must evaluate the jewelry and make sure the item is desirable and sellable as is.

Do not use this strategy of paying more than scrap for broken and unattractive items or slow sellers.

If the sellable item has diamonds in it - pay for the diamonds!

Even the smallest, lowest quality diamonds can be sold for you through our NEW In-house Wholesale Program for 10 cents per point, and we wholesale higher quality small diamonds for you for $1.00 per point! Adding new & refurbished jewelry can be a great strategy to fill in high-demand categories…But there is no less expensive way in the world to buy jewelry inventory than to pay our customers more for their sellable jewelry. Pay customers more and increase your inventory, help more customers, beat your competition, increase retail sales, get more collateral on the street, and build your long-term business!

Greg Weiss Director of Jewelry Operations

OCTOBER 2021

VOL. 1 ISSUE 1

STORE RANKINGS SEPTEMBER 2021

1

Cayman, George Town

$76,348

TOP 3 STORES IN NET REVENUE

2

Jamaica, Montego Bay

$58,083

3

Jamaica, Kingston

$52,352

LAYAWAY BALANCE TOP 10 - SEP 2021

GOOGLE REVIEWS TOP 10

1

Cayman, George Town

$377,669

1

Florida, St. Cloud

370

2

Florida, Kissimmee

$198,183

2

Jamaica, Kingston

304

3

Florida, St. Cloud

$158,079

3

Florida, Pleasant Hill

280

4

Barbados, Bridgetown

$150,488

4

Barbados, Bridgetown

252

5

Barbados, Oistins

$129,330

5

Florida, Kissimmee

247

6

Bahamas, Freeport

$127,346

6

Jamaica, Montego Bay

223

7

Florida, Pleasant Hill

$124,616

7

Jamaica, May Pen

202

8

Bahamas, Nassau

$100,748

8

Grenada, St. George's

195

9

Dominica, Roseau

$81,515

9

Barbados, Oistins

195

10

Jamaica, Montego Bay

$76,027

10

St, Kitts, Basseterre

185

OCTOBER 2021

VOL. 1 ISSUE 1

WINNERS CIRCLE Q3 Sales Executives

Q3 Sales Professionals

Ricardo Maldonado Kissimmee, FL $113,477

Kayla Orrett Montego Bay $61,888

Austin Reyes St. Cloud, FL $102,964

Deandrea Rahming Bahamas, Freeport $60,805

Daniel Wilson Kissimmee, FL $95,331

Whitney Isaacs Grand Cayman $60,693

Tena Wilson Montego Bay $68,293

Rafael Sanchez Pleasant Hill, FL $54,262

Ruben Parra Kissimmee, FL $62,065

Lianabell Vargas Pleasant Hill, FL $52,326

OCTOBER 2021

VOL. 1 ISSUE 1

WELCOME ABOARD

Say Hello to the Newest Members of the Team!

Douglas Anderson MIT - Montego Bay Kumarr Prescord SA - Oistins Cassandra Bannister SA - Oistins Jason Rankine SA - Montego Bay Krystal Daniel SA - Oistins Aldith Scott SA - Montego Bay

Alison Verni Controller

Alison Verni is coming to Simple Management Group with significant accounting & industry experience. With that being said, she brings a wealth of knowledge of both our industry and accounting systems which will ensure a smooth transition. Alison will be responsible for the group’s accounting functions, including monthly P&L reviews, budgeting, local reporting, and other ad hoc financial queries. She graduated from the University of Central Florida with a B.S. in Accounting and from Saint Leo University with a Master’s in Business Administration.

Apart from work, Alison enjoys spending time with friends and family, and kayaking on the weekends at some of the many Florida springs.

OCTOBER 2021

VOL. 1 ISSUE 1

CELEBRATIONS SERVICE ANNIVERSARIES Tasha Thomas Dominica October 6th - 6 Years

BIRTHDAYS Debra Allen - Oct. 1 Kamel Whyte - Oct. 3 David Skibinski - Oct. 4

Michael Gordon

Montego Bay October 7th - 2 Years Nakita Coppin Bridgetown October 8th - 9 Years Oriel Cox Nassau October 10th - 5 Years

Toni Estwick - Oct. 5 Shanique Wright - Oct. 16 Tashara Pilgrim - Oct. 17 Tannasha McNab - Oct. 20 Kamala Kydd - Oct. 27 Samantha Miller - Oct. 27 Shavet Stone - Oct. 30

PROMOTIONS Lanajia Burrows

Joicelyn Henry

Samantha Miller

Assistant Manager Freeport

Acting General Manager Grenada

Employee Experience Coordinator

OCTOBER 2021

VOL. 1 ISSUE 1

IN THE COMMUNITY BACK TO SCHOOL

COMMUNITY INVOLVEMENT PROVIDING NEEDED SCHOOL SUPPLIES TO OUR LOCAL COMMUNITIES

Employee Spotlight Congratulations to Grand Cayman store manager, Kerwin Boxill, for being named Vice President of the Barbados - Cayman Islands Overseas Association

OCTOBER 2021

VOL. 1 ISSUE 1

WEBINAR HIGHLIGHT Initial Contact

CIRCLE OF

Needs Assessment

THE GOAL: Get the Customer to Say: "I'LL TAKE IT"

THE SALE

Demonstration

Closing the Sale & Adding On

STEP 1: Initial Contact Remember: Our goal is to get the customer to say ""I'LL TAKE IT" by providing world class customer service in every interaction.

You have ONE SHOT at making a great first impression Your initial icebreaker should always be a warm & friendly greeting to our customers to make them feel welcome The final outcome of Step One is to put the customer at ease and proceed to the Needs Assessment

OCTOBER 2021

VOL. 1 ISSUE 1

Your Corporate Support Team John Thedford - CEO Chad McGhee - COO Gethin Huckle - CFO Alison Verni - Controller Rebecca Vieira Cox

- Director of HR Andrew McGhee - Marketing Director Viktoria Williamson - Executive Legal Assistant

Corporate Office: 625 Main Street, Suite 27 Windermere, Florida 34786 +1 321.424.5919