Simple Management Group Newsletter-October 2022

Since 2009, Simple Management Group has provided corporate leadership to non-traditional financial & retail establishments throughout the Caribbean and United States.

Presidents Corner

The Presidents Corner

October is here! Now is the time to be sure we maximize every customer loan! This will accommodate our customers and provide for inventory that will be available for future sales events such as Black Friday. Why Wait Wednesday and the upcoming Holiday selling season. As a reminder, the following activities will allow us the opportunity to provide exceptional customerservicewhilemaximizingprofit.

John Thedford, CEO ManagersshouldstayintheManagersCircle

TheManagersCircleisinfrontoftheloancounter,notinthe office

The Manager can provide knowledge and experience for loan decisions EveryoneinthestorebenefitsfromtheManagerbeinginthe Manager'sCircle Remember-PrestamosMas!(WeLoanMore!)

Don't forget to offer our Christmas lay-away program to all of your customers! Check to be sure you have store signs to alert customers that we have a FREE layaway program. For those customerswhoalreadyhavelayawayswithus,dothemaservice by staying in contact with them so they can make timely payments on their layaways. This is a winning season for everyone,includingourcustomers!

These are exciting times and the best are still ahead of us! We are moving at a fast and furious pace. I thank everyone for all thatyoudotohelpusgrowandbuildoursuccessFamily!

GRAND OPENING CELEBRATION KINGSTON

Kingston 2 is officially open and we are grateful to everyone's hard work and dedication to get this store open! From the construction and store build out, to getting the store stocked with merchandise for customers, hiring and training new employees, and managing and leading this team towards success. Thank you to each member for making it happen! The Grand Opening was a huge success and a memorable event!

Joe Genovese, William TavaresFinson, Cargill Brown, and Keith Sexton

Joe Genovese, VP of Operations Cargill Brown, Regional Manager

Chyna Broderick (Sr. Recruitment Coordinator), Tannasha McNab (Store Manager), Sam Miller (HR Generalist), Kamel Whyte ( Store Manager) and Danielle Grant (Administrative Coordinator)Aldronie Desdunes (Lead Sales Associate), Nyoka Blake (Store Manager), Omar Barnaby (Sales Associate), and Lashana Haynes (Sales Associate)

GRAND OPENING CELEBRATION KINGSTON 2

Cargill Brown, Regional Manager The Journey

The CashWiz journey in Jamaica began with a dream. To be a trusted resource in the communities we serve by providing instant cash to those in need and quality retail products for everyone. Back then we were seen as the cash for gold place or the place that buys “thing weh ppl no want.”

While there are a few that still believe this ideology, our core, the people that we serve see us as a gateway for survival and continuity. For the unbanked we are their lifeline, for the working class we are their partner who keeps them going until the end of the month, for the businesses we serve, we are the pillar that keeps them open.

To our corporate team, we are “one of the most integral markets.” To our staff, we are their home away from home, to our stakeholders and corporate clients we are that demanding company, and to our community we are a necessity.

CashWiz Jamaica celebrated its 10th anniversary this year. How do I know? I’ve been here with them every step of the way. With thousands of satisfied customers (if you don’t believe check our Google reviews) our journey has taken a new path, a path of progress and structure, a path of compliance and presence, and a path of profits.

For this year, we plan to open more stores in more parishes across Jamaica. Giving the unbanked and the underbanked a legitimate means of accessing resources that will aid their sustenance and welfare through flexible Buy Back Options. CashWiz and other similar businesses in the industry should never be seen as a means to aid illicit activities. We ensure that all members of staff are equipped with annual AML and KYC, we continuously review and update our Standard Operating Procedures and ensure that every individual in the company has access to training and material. As pioneers in the industry, our ambition is to help amend the laws that govern our industry to provide more security to our country, our customers, and most importantly our people.

We will continue to provide gainful employment and invest in our teams as they are the foundation of our success. Over the years we have enrolled several members of staff in advanced courses at the University of the West Indies and the HEART Academy. We will continue to pay our employees fairly and provide an avenue for continued growth and development as we aim to be a preferred place of employment in Jamaica.

With the global volatility and uncertainty that we now face and the continued shortages of resources, the continued effects of global inflation our solution is to continue to provide quality retail products backed by our Simple Protection Plan. Our world class layaway program allows ordinary Jamaicans to afford the items of their dream with peace of mind from bailiffs and creditors breathing down their necks. With over 100,000 satisfied customers we have not even scratched the surface of our full potential in this market.

To our corporate team, we thank you and encourage you to continue to guide us and hold us accountable to international standards as we are the best in the world.

Competition Rules

Following on from the great success last month between Simple 1 and Cayman, we'vedecidedtogobigontherematch! Forthelastthreemonthsof2022wewill have a Company wide competition for all stores, with a Grand Champion being crownedattheendofDecember.

October will be Round 1, the regional pools, where stores in each region will compete. The top store from each region will go on the next round...in the event of a tie, the store with the highest percentageoverbudgetwins.

November will be Round 2, the Semifinals,wherethefourtopstoreswillplay each other for a spot in the December finals(Round3).

Note: the store with the highest percentageoverbudgetinRound1will be able to choose their opponent for Round2.

Q4 SALES COMPETITION

PRIZES!

Store managers of the winning stores of each round will receive as follows: Round 1 winners - $250 Round 2 winners - $500 Round 3 / Grand Champion - Weekend trip to Miami (Flights & Hotel) with $1,000 spending money!

If the company hits Net Revenue budget for the month, prizes for each round will be doubled!

EMPLOYEE SPOTLIGHT

Kimberley Walrond Shashana WIlson

5-STAR GOOGLE REVIEWS

Cashwiz Grenada

Amazing Customer Service!!��

Simple Pawn 4 New Smyrna Beach, FL

Tony, the store manager was extremely nice and funny. Very down to earth and definitely did me a solid. We will be returning customers for sure. Thanks Tony!!!

Cashwiz Jamaica Kingston 1

Great place filled with amazing customer service.

Cashwiz Barbados Oistins

Tameka Payne was a breath of fresh air and a great example of how a sales rep should interact with customers. Professional, eager to help and friendly. Keep up the great work!

Cashwiz Jamaica Montego Bay 1

Yanique Spence had great customer service. She assist me in a timely manner and I was overall pleased with the service. Would definitely recommend her.

Cashwiz Antigua

Great service, product and customer service

Cashwiz Bahamas Freeport

Great customer service!!

Cashwiz Cayman Islands

Ingrid was awesome!

Good customer service from Abby! Would recommend her to everyone.

Cashwiz Barbados Bridgetown

Special thanks to the Cashwiz team in Bridgetown especially Brittney who helped me. The service was very professional the ladies were really well mannered overall my entire experience was wonderful I will definitely be doing business with these ladies again.

Simple Pawn 1 Kissimmee, FL

First off Juan is was amazing. My husband and I decided run in and find a quick item. We didn’t see anything that stuck out and he went to the back bringing out more items. We found something we absolutely loved and in our budget. The staff was really friendly. Really clean and offering several options. Check it out and ask for Juan the manager.

Cashwiz Dominca

The employees are nice and the service there is very good, I always get great customer service!

Capture new customers, use your Magnetic Signs!

JEWELRY TRAINING IN SESSION...

This month, we completed Level 4 Diamond Training in Nassau and Turks & Caicos. Our sales teams are ready to provide the best services to our customers!

One of the best tools you have to utilize your Silent Salesperson and grab your customers attention are with the Magnetic Signs that comewithyournewjewelrydisplays.

These should be used to highlight specially priced items, point out managers specials, identify clearance items and other such things that will get the customers attention. The goal is to get the customer to wait for a salesperson when team members are busy with other customers.

If you do not have specially priced items clearly marked, the customer may walk out of the store before a salesperson can get to them, leaving them thinking they cannot afford the jewelry they desire. The danger is that they may never come back, and they may tell everyone they know that our prices are too high.

This is why the new displays are magnetic and allow the signs to stick to them. And in the case of non-magnetic elements, like the pillows, you can place the metal stand next to the display and the sign will stick to that.

In addition to the flexibility to make your own sign inserts, you can also find pre-printed sign inserts on our Simple Pawn/CashWiz online supplies portal.

Create excitement and point out specially priced items with your magnetic signs so your new customers will buy the items they want at the price that captured their attention!

Training in Nassau, Bahamas

Training in Turks & Caicos

WEBINAR TRAINING

From your Training Coordinator, Jackie Garcia

As a company our vison, purpose and core values are what make us the best at whatever we do. Our company has a winning culture and the reason we are successful is due to our practices.

Our non-negotiable sales and loan standards are some of the practices we encourage everyone to use because they Simply work. Utilizing these steps will guide you thru the interaction with your customers and help you achieved Excellence in every Role

Non-negotiable Sales Standards

Greet every customer within 5 seconds

2. 3.

WEBINAR

Sales StandardsOctober 3rd

Circle of the SaleOctober 10th

Upselling - October 17th

Core values part 1October 24th

values part 2October 31st

5.

Must explain the layaway program to every customer Explain and demonstrate the features and benefits of all merchandise presented Must attempt to “add-on” to every sale Must attempt to close the sale and when successful, give a loan guarantee card Thank every customer and invite them back

Non- negotiable Loan Standards

1.Greet every customer within 5 seconds

2.Use probing questions to qualify the customer

the customer test the merchandise to ensure it functions properly

the 30-day contract and circle the due date and one month charge

5.If a customer wants to pick up their loan, politely attempt to extend the loan 6.On all redeems, thank the customer, and offer more money next time, and give a loan guarantee card

FROM YOUR HR TEAM

Employment Verification Email Important Update for all EMPLOYEES

GREAT TEAMS

Team Cashwiz May Pen

A great team may not be comprised of the greatest players but is formed by a group of people with an understanding of a mutual goal, and what is individually required of them for the overall success of the organization.

At CashWiz May Pen we work together and we stick together. The management team works very effectively to identify Sale and Loan Associates’ strengths and weaknesses. Where any such deviations are identified, our managementteamtrainsandcoacheseachteammemberinthosespecificareas. Wethenworktogetherwithour team members to develop strength in those weak areas while on the job. Team members are always rewarded for doingagoodjobtokeepthemmotivatedandalsotoencouragethemtoworkevenharder.At CashWiz May Pen as their team leader, I allow each member to be involved in store morning huddles, be knowledgeable of the dashboardnumbersandtopracticeeffectiveproblemsolvingskills.

Most of all we stick to our Mission and Vision which states:

MISSON: To be the largest and most profitable chain of pawn store in the world.

VISION: Best at what we do;

PROMOTIONS

Vanessa Ambuslery

Sales Associate

Congratulations!

Aldrones Desdunes Lead Sales Associate The Springs, Jamaica

Danielle Sturrup Store Manager

Kimberley Walrond Store Manager Bridgetown, Barbados

Lavern Osbourne Store Manager Mandeville, Jamaica

Jamaica

NEW HIRES

Welcome to the

Omar Barnaby Sales Associate Montego Bay, Jamaica

Iman Cumberbatch Sales Associate Oistins, Barbados

Orlando Delgado Manager in Training Simple 3, Kissimmee FL

Ceena Green Sales Associate Mandeville, Jamaica

Lashana Haynes Sales Associate The Springs, Jamaica

Jhonell Jennings Manager in Training Montego Bay, Jamaica

Keena Laing Sales Associate Kingston 1, Jamaica

Rishanna Lorde Sales Associate Bridgetown, Jamaica

Tameka Payne Sales Associate Oistins, Barbados

Olando Robinson Sales Associate Montego Bay, Jamaica

Renay Stone Sales Associate Mandeville, Jamaica

Natalia Thomas Sales Associate Kingston 1, Jamaica

IN THE NEWS

Team Dominica Walk for Cancer Awareness

Cancer Awareness Month in Oistins, Barbados

Spiff Winners from Simple Pawn 3!

The team at Simple Pawn 3 is throwing a customer appreciation tent event and drawing in customers!

Special shout out to Chyna Broderick who is our Sr. Recruitment Coordinator, we woold like to celebrate her for getting straight A's!

Team Nassau job fair, look at the great table set up for Cashwiz!

IN THE NEWS

Aged items have to be talked about to sell them!

Simple Pawn 1 is busy getting stuff together to help our island family for the sales floors!

Getting stuff together to help our island family for the sales floors

Juan from Simple Pawn 1 trying on the championship belt!

Simple Pawn 3 team is ready to sell!