Simple Management Group Newsletter-December 2022

As many of you know we have had a busy year trying to grow our company and I would like to take this opportunity to update you on the news of our acquisition of La Familia. In being consistent with our mission “to be the best in the world at whatever we do” in the 13 months since the acquisition of CashWiz and Simple Pawn, we now have added La Familia to our family and are at 73 stores. We welcome our new team members and cannot wait to see what the future brings for us all.

As we are deep into December and the end of the year, let’s finish it strong by offering excellent customer service to everyone who walks into our doors. WOW them with a greeting and see what you can do to assist them. When with a customer attempt to add on to sales, offer gift bags or cleaning on jewelry items, show up each day with enthusiasm and be ready to work. If there was ever a time to “Execute” this is the time!

As I reflect on all the hard work each of our team members has put into our company this year, I want to wish each of you a joyful holiday season.

Happy Holidays to all!

John Thedford, CEO

Tosheri Brathwaite

EMPLOYEE SPOTLIGHT

Micheala Greene

BRIDGETOWN, BARBADOS NASSAU, BAHAMAS

Tosheri started with the company 5 months ago and is a sales associate at Bridgetown, Barbados.

Tosheri's top 3 goals for the remainder of 2022 include, being employee of the month for December, to win the current Spiff for the iPhone 14, and to increase her option book by $50K.

The best advice Tosheri ever received, "If it is to be, it is up to me." Her greatest accomplishment in her career so far is being Employee of the Month for October 2022.

Interesting facts about Tosheri, she has a degree in Culinary Arts and enjoys trying new food spots on the island.

Micheala has been with the company for less than 6 months and is truly an asset to the team. She is a team member in Nassau, Bahamas and sets the standard when it comes to customer service. She brings a lot of energy to everything she does, practices sales & loan standards every day and is a great team player.

She enjoys meeting and mixing with new people hence, why she chose to work as a Sales Associate. She enjoys friendly competition and quite frequently wins the spiffs at the store.

She is currently pursuing a degree in Business Administration. Her future aspirations are graduating from college and hopefully moving up within this great company.

MANAGEMENT TRAINING

SMG 2-Day Strategic Management Awareness Training

Thank you to everyone who made the "2-Day Strategic Management Awareness Training" such a huge success! This management training had sessions to help stores run more effectively, efficiently, and in line with business strategies. Topics covered included, day-to-day operations, financials, marketing, merchandising, loan balance growth, retail sales, and customer experience. Attendees that completed the training in November are: Juan Marrero, Cargill Brown, Oraine Fagan, Joicelyn Henry, Kerwin Boxill, Samara Williams, Takisha Williams and Kimberley Walrond.

GREAT TEAMS

Team Barbados celebrating Independance Day

Team Dominica celebrating 10 years

Team Kingston, Jamaica

Team TCI Uptown

Team Portmore, Jamaica

Team Montego Bay, Jamaica

Team May Pen, Jamaica

Team Cayman

WEBINAR TRAINING

From the Management Corner,

With the Holidays here, it is a great opportunity for us to look at our business from a different set of eyes:

From the customer standpoint, are we priced correctly?

Are we merchandising properly with point of sale to help increase sales and offering bundle items?

Are we engaging every customer to help ensure we are meeting their needs? Do we look clean and presentable or “Grand Opening Ready”, with holiday merchandising and decorating?

From a second point of view, look at your store in terms of “safety”:

Are we setting up merchandising too high and blocking the view from the isles?

Do we welcome everyone that comes into the store with hello?

Are we entering and leaving with a minimum of two people every day?

Are we asking for ID to hold for when we are showing merchandise over $500.00 in the jewelry case?

On credit card transactions does the name match the driver’s license?

These things will help us stay safe and maximize sales during the Holiday selling season. Ensure we talk to our team members daily to make these habitual tasks.

Holiday Jewelry Display & Sales Tips

Have fun decorating your showcases for Christmas but remember the focus should still be on the jewelry. The showcases should be clean, neat and convey the Holiday spirit, while making sure the jewelry remains the center of attention.

Display jewelry boxes and gift bags with tissue paper so customers visualize the way they will present the jewelry. This also helps remind them of the happy gift giving event and puts them in the buying mood!

Create excitement by using the Magnetic Sign Holders to showcase specially priced items and use Bundle Pricing strategies to encourage add on sales using the silent salesperson technique.

JEWELRY TRAINING

Add-on Display Strategy

Group jewelry into collections such as matching bracelets, charms, necklaces, rings and earrings for add-on sales and stocking stuffers and use bundle pricing signs.

Add-on SALES TIP

Most people have a long list of people who need gifts Once the customer commits to buying the first piece, say, "OK, that's done...so who else is on your list?" Don't ask, "Are you looking to buy jewelry for anyone else on your list?" Just assume they are. People shop with a single purpose/person/gift in mind. Once a customer has decided to make a purchase, ask them:

Are there any other gift giving occasions coming up?

We have some great values right now; have you thought about treating yourself this year?

You can use our free layaway to get this matching item for your wife for Valentine's Day!

Since you are buying the engagement ring, might as well put the wedding bands on layaway!

Jewelry Training in Session...

Antigua Training

Grenada Training

JEWELRY TRAINING

December Birthstones

All three December birthstones, Turquoise, Tanzanite and Zircon, come in various shades of blue. The word Turquoise dates back to the 13th century, drawing from the French expression pierre tourques, which referenced the “Turkish stone” brought to Europe from Turkey

From ancient Egyptians to Persians, Aztecs and Native Americans, kings, and warriors alike admired Turquoise for thousands of years It decorated everything from jewelry to ceremonial masks to weapons and bridles. Persians believed it offered protection by changing color to warn of pending doom. Native American Shamans used it in sacred ceremonies to commune with the spirit of the sky. Apache Indians believed that attaching turquoise to bows improved a hunter’s accuracy. The U.S. is the world’s largest turquoise supplier. Nevada, New Mexico, California, and Colorado have produced turquoise, but Arizona leads in production by value, as well as quality.

Tanzanite is the blue-purple variety of the mineral zoisite that is only found in one part of the world Named for its origin in Tanzania, tanzanite is only found on a few square miles of land in Tanzania, near Mount Kilimanjaro and has quickly risen to popularity since its relatively recent discovery in 1967

The name Zircon likely comes from the Persian word zargun, meaning “gold-colored.” Others trace it to the Arabic zarkun, meaning “vermillion.” Being that it comes in a wide range of colors red, orange, yellow, green, blue, and brown both origins are possible. During the Middle Ages, people believed that zircon gemstones could induce sound sleep, ward off evil, and bring prosperity and wisdom. Australia leads the world in zircon mining, producing 37 percent of the world’s supply. Other sources include Thailand, Sri Lanka, Tanzania, Cambodia, Canada, and the United States

Bernard Cooper Area Manager in Training Freeport, Bahamas

Kerwin Boxill Area Manager in Training Cayman Island

Congratulations to Abiann Gayle and Ebony Williams Stuart on their promotions to Lead Sales Associates!

Abiann Gayle Lead Sales Associate

Cayman Island

Ebony Williams Stuart Lead Sales Associate Freeport, Bahamas

Nastassia Thomas

Kaheel Foster Sales Associate Mandeville, Jamaica

Keanna Drummond Sales Associate Oistins, Barbados

Tianna Cumberbatch Sales Associate Oistins, Barbados

Calinma McGowan

Derek Stuart Manager in Training Freeport, Bahamas

Shirley Rivera Sales Associate Simple 1, Kissimmee FL

SALVATION ARMY GIVE-AWAYS & Red Kettle Challenge

Denise Horsford's husband was involved in a deadly car accident on August 3, 2021 which saw her losing her companion and the father of five of her children She, herself barely survived the effect of the accident as she had broken neck, legs and other injuries and had to spend months at the hospital. She is currently living with family member as she is unable to afford rent and other necessities. She is very appreciative to CashWiz Antigua for the assistance. Sometimes she finds it very hard to even provide snacks for the children to go to school. The Salvation Army selected the Horsford Family for the

Christina, a single mom of a 15 year old. Hurricane flooded their home they lost everything including bare necessities. We were able to give her a laptop for her son’s school work as well a Nintendo switch and a nice JBL Bluetooth speaker. She was very grateful to be able to give her son a great Christmas despite their recent loss.

IN THE NEWS

The Annual Christmas Dinner and Treat

Hosted by Cashwiz Jamaica for Kids at Windsor Lodge Children's Home

Cashwiz Jamaica hosted the Annual Christmas Dinner and Treat for the children at the Salvation Army run Windsor Lodge Children’s home in Mandeville, Jamaica. They had team members from Mandeville, Portmore, Kingston 1 and Kingston 2 (Springs). Mandeville (Lavern Osbourne, Jaheim Holness & Kaheel Foster), Portmore (Roshelle Sherwood & Renee East), Kingston 1 (Samara Williams & Natalia Thomas), Springs (Nyoka Blake, Nastassia Thomas & Aldronie Desdunes), Cargill Brown, Lazanna McNab & Chyna Broderick.

Cashwiz Jamaica Partners with Miss. Montego Bay Foundation

Cashwiz Jamaica partnered with the Miss Montego Bay Foundation to host the Annual Miss Montego Bay Pageant, in attendance were Yanique Spence, Lazanna and Tannasha McNab.

CELEBRATIONS