In our April Newsletter I discussed Excellence in Every Role, now that we are finishing the third quarter of the year, I wanted to discuss the importance of this as it is one of the planks in our Mission Statement
Personal Energy do you have what it takes to lead a high energy team and take them to new heights? As a leader you must have the energy to motivate
Edge can make the tough calls? All the easy problems are solved at the lower levels. As a leader in this organization, you will get the tough decisions and the farther up, the harder those decisions will be
Ability to Energize Others as a leader in this organization, not only will you have to energize yourself, but you are also going to have to take those bumps in the road in stride because you are going to have to keep other people looking ahead to the goal as well
Passion show me a leader in any sport, organization, or business The best leaders are going to have passion about what they do every day; it’s not just a temporary thing.
Excellence in every role that's the key!
Execute do you get the job done? I have a term called "eloquent fools". Those are the people that can talk about doing a great job all day long and they sound very convincing! The problem is they never get anything done! They never beat their monthly budget much less their annual budget To execute means that in the fuzziness of all of today's distractions and issues, you still get the job done!
I close with my favorite word INITIATIVE If you have initiative, that is going "above and beyond" what is asked of you, accomplishing superior performance without being asked, along with the five attributes measured above and held together with the cement of initiative, not only will you go far, but so will our company
IN THIS ISSUE SEPTEMBER 2022 NEWSLETTER ISSUE 9 Since 2009, Simple Management Group has provided corporate leadership to non traditional financial & retail establishments throughout the Caribbean and United States. Kingston 2 Grand Opening 2-3 Store Rankings - 4 Top 10 Sales Associates 5 Team Member Spotlight - 6 Celebrations - 13 Jewelry Training Highlights 7 Security Tips When Selling Jewelry - 8 Great Teams 11-12 Green & Clean - 10 Webinar Training Schedule 14 EXCELLENCE IN EVERY ROLE John Thedford, CEO Watch Authentication - 9 Mission, Purpose & Values -15
ngston 2 is now open! NEW CASHWIZ STORE IS NOW OPEN! Kingston 2 - The Springs 16 17 Constant Spring Rd, Shop 21 Kingston, St. Andrew Parish Jamaica (876) 672 9353 KINGSTON 2 GRAND OPENING! SAT., SEPTEMBER 16 NEW STORE OPENINGS Cashwiz Kingston 3 Coming soon! Cashwiz Montego Bay 2 Coming soon! WeareexcitedtoannouncetheGrandOpening ofournewestCashwizstore-Kingston2inJamaica. Kingston2softopenedonAugust28andisopenfor businesswithtonsofgreatdeals. Checkoutphotos onthenextpage! Morestoresarecomingsoon,includingKingston3and MontegoBay2! 2 2
KINGSTON 2 3
Kingston 2
STORE RANKINGS TOP LAYAWAY BALANCE AND DEPOSIT AUGUST 2022 AUGUST 2022 TOP 3 STORES IN NET REVENUE vs. BUDGET 4 #1 George Town, Cayman $29,923 28% #2 Florida, Kissimmee $14,924 27% #3 TCI, Downtown $ 7,766 25% 1 Cayman, George Town $376,668 2 Florida, Kissimmee (S1) $251,792 3 Florida, St. Cloud (S2) $199,232 4 Bahamas, Freeport $183,446 5 Florida, Pleasant Hill (S3) $126,574 6 Bahamas, Nassau $105,772 7 Antigua, St. John's $63,874 8 Dominica, Roseau $61,427 9 Barbados, Bridgetown $59,296 10 Florida, New Smyrna Beach $57,020 11 Barbados, Oistins $55,888 12 Jamaica, Montego Bay $54,692 13 St. Vincents, Kingstown $51,785 14 Jamaica, Kingston $51,027 15 TCI, Down Town $49,995 16 Grenada. St George's $35,356 17 TCI, Up Town $34,545 18 Jamaica, Portmore $28,717 19 Jamaica, May Pen $27,793 20 Jamaica, Mandeville $21,805
TOP 10 SALES ASSOCIATES 5 1 6 5 2 3 4 8 9 10 7 Ricardo Maldonado Florida - Kissimmee $57,138 Ruben Parra Florida - Kissimmee $46,326 Kevin Ramos Olmeda Florida - Kissimmee $45,120 Austin Reyes Florida - St. Cloud $43,859 Wilmar Mazo Florida - St. Cloud $36,750 Josue Santiago Guerrero Florida - St. Cloud $35,407 Abiann Gayle Grand Cayman $29,147 Ingrid Jones Grand Cayman $29,082 Deandrea Rahming Nassau, Bahamas $26,588 Yanique Spence Montego Bay, Jamaica $26,415
Chehara carries a layaway balance of $15K and averages $12K productivity each week, takes the initiative to organize the store, helps with administrative duties and administers the markdown program.
TEAM MEMBER SPOTLIGHT
Chehara Thompson Cashwiz Freeport
Athaton Daniel Cashwiz Dominica
Athaton has been with the Dominica team for over seven years as a sales associate. His greatest accomplishment is making it to the company's President's Council, a group of our top outstanding performers.
Chehara joined the Freeport team in the Bahamas eight months ago and is always the first to greet customers and is always smiling. Chehara is excellent in her role and successful in her sales and loan standards.
Fun facts about Athaton...he's actually a popular (DJ) disc jockey on the island of Dominca performing for Big Village Feast and other top venues during his time off. Away from work he enjoys spending time with his daughter and family, and loves listening and dancing to good music. He works hard but loves to have a good time!
Top goals for the remainder of 2022 include, to make it to the Top 10 sales associates in the company, to keep pushing hard every day to improve the overall store performance, and as a Senior (SA) to keep encouraging and assisting colleagues to offer the best service to customers.
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Traditionally, this stone was believed to protect your loved ones from harm and symbolizes wisdom, purity, and faith. Sapphires are found in India, Myanmar, Thailand, Vietnam, Sri Lanka, China, Australia, Brazil, Africa, and North America (mainly Montana)
This month, team Jamaica completed more diamond training with Greg Weiss our GG (GGI) Gemologist. One of the most prestigious credentials in the industry, the GIA Graduate Gemologist has comprehensive knowledge of diamonds and semi precious stones. 7
Fun Facts about Saphires
JEWELRY TRAINING IN SESSION...
Sapphire is the traditional birthstone for September babies. Sapphire comes in every color of the rainbow, with blue being the traditional color for the month. The name Sapphire has many origins; the Persian word "Safir" the Greek "Sapphiros" & the Latin "Sapphirus."
Sapphire is a hard and durable gemstone, being a 9 on the MOHS Hardness scale, with the hardest gemstone, Diamond being a 10, which makes it good for everyday wear. Famous people born in September Beyonce’, Keanu Reeves, Gloria Estefan, Adam Sandler, Pink, Alfonso Ribeiro, Jada Pinkett Smith, Doug E. Fresh, Gwyneth Paltrow.
KeepYourEyesOpen
Show only one jewelry item to a customer at a time to reduce the risk of “grab-and-run” thefts. Be especially careful if a customer only wants to see the highest-priced jewelry piecesorseemspreoccupied.
TurnTheKey
Greg (GIA) Director
Weiss, GG
Jewelry Operations 8
ShowOneItemataTime
Have fun showing and selling jewelry. Show your customer how great a piece looks in the mirror, but always keep safety and security in mind. Following the security tips above can reducetheriskoftheft.
MeetandGreet
When showing items that are priced at $500 and up, be sure to get the customer’s photo ID. If the customer questions this request, respond by telling them “Our insurance company requires it”. Before taking out a second piece of jewelry, be sure to return the firstpieceofjewelrytotheshowcaseandclosetheshowcase.
One on One
If using a loupe when showing jewelry, make sure to use the proper technique: keep both eyes open and facing forward, not down. By doing this, you will see the diamond better and in your peripheral vision you will be able to see everything going on around you. Thieves look for your eyes to close so they can reach around to the back of the open showcaseorlifttheshowcaseglass.Don’tgivepotentialthievestheopportunity.
SafetyFirst
SECURITY TIPS WHEN SELLING JEWELRY
By greeting each customer and making immediate eye contact, you will help your legitimate customers feel valued, while making would-be thieves feel uncomfortable, thus abandoninganyplanstheymayhavehadtostealmerchandise.
Showing jewelry should be fun and exciting for you and the customer! At the same time, you must be aware of what is going on around you.
Keeping your focus on one customer at a time while at the jewelry counter helps avoid theft by reducing the opportunity. It can be challenging during busy sales periods with so manycustomers,butitisimportantforserviceandsecurity.
Make it a habit to lock your jewelry showcase after removing or returning jewelry items. Never leave your jewelry showcases open or unattended. Never set down your showcase keysandconsiderusingwristholderstoavoidcostlymistakes.
• Kerwin Boxill
With this service, our users will also have access to videos, artificial intelligence, and many other tools accessible online to help authenticate.
WATCH AUTHENTICATION
As their service says, “With it only taking 15 seconds to identify a known counterfeit, why wouldn’t you use Counterfeit Busters every time you deal with a watch?”
Our WatchCSA users:
Greg Weiss, GG (GIA) Director of Jewelry Operations
Make sure to ALWAYS contact one of our four WatchCSA authorized users to run the serial number whenever you are dealing with high end watches.
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• Rosa Wedge
• Bernard Cooper
Watch Certification Services of America
We have joined WatchCSA so that we have the right tools to help authenticate high end watches.
By running serial numbers through their Counterfeit Buster Database, you will be able to catch at least 80% of all fakes.
• Dave Skibinski
WatchCSA started in 2009, supports over 1,100 stores and has a proven database of over 165,000 “known counterfeit” serial numbers for over 90 high end watch brands, with 1500 2000 reported fakes each month.
GREEN & CLEAN Green & Clean Every Day! Keeping our stores green & clean! Simple 1 & 2 are getting freshened up! 10 Keeping your store Green & Clean is a day to day activity; each day someone should be looking to see what needs to be done to keep the stores appearance looking nice. The following are actionable items your store can do to be Green & Clean: • Cleantheareaonandbehindtheloancounterbyremovingallunnecessaryitems. •Cleanthejewelrycasesandfrontdoorstoremoveallfingerprintsanddirt. •Mopandsweepthesalesfloor. •Removeanytrashanddebrisaroundthebuilding. •Cleantheshelvesonthesalesfloor. •Replacestainedceilingtiles. •Repairbrokentoiletsandsinksinthebathroom.
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Great marketing event and a lot of customer engagement...and have had new customers from the event for the first time in the store!
GREAT TEAMS of your people...it's the little things...Sip Dip Donuts for Simple 2
Winners of the revenue contest for the market from Simple 3...Jazz, Lianabell and Martita
Gregg's appraisals are great and help sell our products...he is GIA certified and when displayed properly will practically sell themselves!
Winner of the lap top giveaway! Pictured with Jessie from Simple 1, Austin from Simple 2 and Martita from Simple 3
Take care
Teams from S1, S2 and S3 raffled off a laptop and giveaways at a local wrestling event
'N
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Left to right: Team Freeport Bernard Cooper (store Cassinique,manager),Chehara, John and Ebony
Left to right: Teams Simple 1 & 3 Austin and his girlfriend, and Jessie
Celebration moments for Team Cayman for the best Net Revenue month ever!
Left to right: Team Simple 1 Jessie, Dave Skibinski (Region Leader) and Mike
Teams Simple 1 & 3 at a monthly networking event at Escobar Kitchen in Kissimmee, Florida. We advertise with them and invite our top sales producers to come celebrate! Team Freeport Bahamas celebrating! To be included in next month's newsletter please submit your photo's and team news to Julie Brownewell at jbrownewell@smg.inc
Left to right in group pic: Team Cayman - Brian, Abiann, Sashana, Tania, Ingrid, Kerwin Boxill (Store Manager) and his daughter Siri
GREAT TEAMS
Joicelyn Henry Sept. 9 8 Years Grenada Stephanie Watson Sept. 13 1 Year Simple 4 Franklyn Allen Sept. 14 6 Years Montego Bay Carlos Bustamante Sept. 24 4 Years Simple 2 13
Jonathon Joseph Sept. 1 Omar Barnaby Sept. 2 Antoine Fontaine Sept. 4 Shakira Scott Sept. 6 Samara Williams Sept. 8 Kimberley Headlam Sept. 12 Chehara Thomson Sept. 13 Chrisceilla Cornwall Sept. 13 Bradley Leacock Sept. 18 Georgia Graham Sept. 18 Rodane Thomas Sept. 21 Dameisha Chase Sept. 24 Heidi Newman Sept. 28 Rochelle Sherwood Sept. 30
CELEBRATIONS
WEBINAR TRAINING Webinar Training Schedule Sept. 5 Loan Qualifying Sept. 12 The 3P's (Part 1) Sept. 19 The 3P's (Part 2) Sept. 26 Loan Standards 14
John Thedford Chief Executive Office
Jennifer
David
Greg
Weiss - Director, Jewelry Operations Samantha Miller - Human Resources Generalist Chyna Broderick - Sr. Recruitment Coordinator Alison Verni - Controller Nanci Wynn - Accountant Leslie Matthews - Payroll Accountant Debbie Smith - Bookkeeper Jackie Garcia - Training Coordinator Julie Brownewell - Administrative Coordinator Corporate Office Address 625 Main Street Windermere, Florida 34789 OUR MISSON To be the largest and most profitable chain of pawn stores in the world. OUR PURPOSE Best at whatever we do; because our family, customers, community & company derserve it. CORE VALUES Great Teams Excellence in Every Role Green and Clean Open Culture of Trust and Accountability Celebrate Our Accomplishments Your Corporate Support Team
Johns - VP of Human Resources Joe Genovese - VP of Operations Keith Sexton - Director, Corporate Development
Kanistras - Director, Corporate Administration
- Chief
Gethin Huckle Financial Officer
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