July 2017 Chamber News

Chamber News Vol. 52, No. 10

July 2017

A PUBLICATION OF THE SIOUX FALLS AREA CHAMBER OF COMMERCE

FAMILY BUSINESSES

THRIVE Working through the generations, family businesses power our economy

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IN THIS ISSUE COVER STORY

Family businesses thrive

with careful focus on transitioning through generations..............24-29

Chamber News PUBLISHER

FEATURES

A nonmeandered waters solution . . . . . . . . . . . . . . . . . . . . . . . . . 30-32 Applications open for Leadership Sioux Falls. . . . . . . . . . . . . . . . . . . 36 IN THIS ISSUE: Message from the Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Events Calendars. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 Economic Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Noteworthy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Faces & Places. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-22 Community Appeals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Business Advocacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30-32

Sioux Falls Area Chamber of Commerce CHAMBER NEWS AD SALES

ARGUS LEADER MEDIA For advertising information, call Nathan O’neal at (605) 331-2372 or email noneal@argusleader.com

CHAMBER NEWS LAYOUT/DESIGN JILL BLOM

CHAMBER NEWS EDITOR

JENNIE DOYEN For editorial information, call: (605) 336-1620 Chamber News is published monthly by the Sioux Falls Area Chamber of Commerce, PO Box 1425, 200 N. Phillips Ave., Suite 200 Sioux Falls, SD 57104 Postmaster please send address changes to: Sioux Falls Area Chamber of Commerce, PO Box 1425, 200 N. Phillips Ave., Suite 200, Sioux Falls, SD 57101-1425 Phone: (605) 336-1620 • Email: sfacc@siouxfalls.com

Headlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-37

CHAMBER MISSION

Convention & Visitors Bureau . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

As the leading Sioux Falls area business advocate, the Sioux Falls Area Chamber of Commerce represents its members by advancing and promoting the economic health and quality of life of the region.

Member Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40, 44 Business News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41-43 Using Your Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ribbon Cuttings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46-50 Member Anniversaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 New Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Five Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 From the Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

ON THE COVER Family owned businesses are the core of our economy. Still, most do not survive the transition from one generation to the next – only 12 percent make it to the third generation. Read about four local family businesses in our community that are thriving in the third generation and beyond.

Communicate WITH THE

CHAMBER .com/siouxfallschamber @SFAreaChamber @SFAreaAdvocate Sioux Falls Area Chamber of Commerce

Read online or find archived issues: issuu.com/siouxfallschamber

Thank you to the following members for supporting the Sioux Falls Area Chamber of Commerce by being premium sponsors of the Chamber News magazine.

chambernews.com | Chamber News 3

What’s stronger than cancer?

Our clinical trials.

A clinical trial is a scientific research study in which patients help doctors find new ways to improve standard treatments and patients’ quality of life.

T O D A Y ' S G O L D S TA N D A R D O F C A R E WA S Y E S T E R DAY ' S R E S E A R C H S T U DY

OVER

290 400

OPEN CANCER CLINICAL TRIALS

&

Carefully conducted research studies are the fastest and safest way to find new treatments and improve the health of all

OPEN CLINICAL TRIALS (ALL DISEASE TYPES)

patients. Sanford Health provides the most advanced care and treatment that today's medical research offers and has over 290 open cancer clinical trials and over 400 open clinical trials (all disease types). Participating in a clinical trial may provide you with access to innovative treatments, while helping to improve care and find cures for future generations.

The types of studies conducted at Sanford Health include:

Treatment studies

Prevention studies

Diagnostic and screening

Quality of life studies,

to improve the

to look for better ways

studies designed to find better

which explore ways to

standard of care.

to prevent disease.

ways to detect diseases.

improve comfort and quality of life for patients.

1-87-SURVIVAL sanfordcancercenter.org/sf 011000-00528 6/17

MESSAGE FROM THE CHAIR

Message from the Chair Celebrating family-owned businesses is so appropriate for this issue of Chamber News, in this remarkable city, because our history of success as a community is due in large part to our willingness to work together. Like a family. Let me explain.

First, having lived and worked other places, I know Sioux Falls’ record of achievement is unique. Our strong neighborhoods, vibrant core, thriving business climate and deep commitment to philanthropy all work together to create a quality of life others want to emulate.

I love that!

DAVE KAPASKA, D.O. 2016-17 Chair of the Board

...we are a diverse, strong, vibrant community welcoming to all.

Like family.

Your business’s healthy bottom line is a reflection, I believe, of the efforts of countless and largely unseen hands – yesterday and today, past and present – to fashion a city where everyone, no matter their circumstances, gets a fair shot at building a life of meaning and purpose.

Like family.

Your Chamber is a dedicated partner in that noble pursuit. We work with city and county government, the Sioux Falls School District and, especially you, our 2,300 members, big and small, to focus our best efforts and resources around a common goal: to promote business and economic expansion in a way that improves our collective quality of life.

Families, of course, go through good and tough times of one kind or another, and how they handle the latter says a lot about their character and resilience. And so it goes for Sioux Falls.

Just like other places, we’ve seen our share of challenges. During each of those times, we have held fast to the values that make this city and business community great – integrity, pride, excellence, compassion.

As the old proverb goes: “In time of test, family is best.’’ And in times of economic growth, as we are now experiencing, we remain devoted to time-honored principles.

I celebrate your success and you celebrate mine. We learn from each other. We look to the horizon, always, to ensure that our foundation is in the right place – that we are a diverse, strong, vibrant community welcoming to all. Like family.

Many of you know I’ve just retired as president and CEO of Avera McKennan Hospital & University Health Center. And as I look ahead to the next few months and the end of my tenure as chair of the Chamber board on September 30, I thank you for your encouragement, support and good wishes.

That’s what families do.

God bless!

2016-17 SIOUX FALLS AREA CHAMBER OF COMMERCE LEADERSHIP AND STAFF EXECUTIVE COMMITTEE CHAIR DAVE KAPASKA, D.O. CHAIR-ELECT STEVE VAN BUSKIRK Van Buskirk Companies VICE CHAIR TIM STURDEVANT Sturdevant’s Auto Parts TREASURER BOBBI THURY Legacy Law Firm, P.C. IMMEDIATE PAST CHAIR PAUL BRUFLAT CNA Surety PRESIDENT/CEO JASON BALL Chamber of Commerce

EX-OFFICIO GERALD BENINGA Minnehaha County Commission MAYOR MIKE HUETHER City of Sioux Falls DR. BRIAN MAHER Superintendent, Sioux Falls Public School System JIM SCHMIDT Lincoln County Commission TODD THOELKE Sioux Falls School Board KYLE GROOS Sioux Falls Catholic Schools

BOARD OF DIRECTORS WENDY BERGAN JDS Industries DAN DOYLE Cutler Law Firm GARY GASPAR Interstate Office Products SHARON HASELHOFF Grand Falls Casino & Golf Resort MIKE HAUCK Accord Commercial Real Estate, LLC JOHN HENKHAUS The Everist Company JAY HUIZENGA KELOLAND-TV DEAN KARSKY Farmers Insurance Group/Karsky Agency LAURIE KNUTSON EmBe MARK MICKELSON Mickelson & Co. CHRISTY NICOLAISAN Multi-Cultural Center of Sioux Falls ALEX RAMIREZ USA Media TV CARL WYNJA U.S. Bank

CHAMBER & CVB STAFF JASON BALL President/CEO THANE BARNIER Web Development & IT Manager MATT BARTHEL CVB Communications Manager JOAN BARTLING Finance & Accounting Director JUSTIN BENTAAS Public Affairs & Research Manager JILL BLOM Graphics & Communications Specialist SHIRLEY BUSEMAN Receptionist CINDY CHRISTENSEN Agri-Business Division Manager RACHEL CRANE CVB Host City Manager JENNIE DOYEN Marketing & Communications Manager ANNA ELIASON CVB Sales Manager AMY M. FARR Membership Sales & Retention Manager JEFF FEJFAR Web Designer LAUREN FOSHEIM Small Business & Leadership Development Manager

MARY HUBLOU CVB First Impressions Manager/Project Assistant JAY KALTENBACH CVB Services/Resale Manager MARK LEE Public Affairs & Communications Director PAT LUND Membership Development Director MIKE LYNCH Forward Sioux Falls Director of Investor Relations JILL NIEDRINGHAUS CVB Sales Manager WENDY NEUHARTH Membership Services Administrative Assistant KRISTA ORSACK CVB Director of Marketing KATHIE PUTHOFF CVB Administrative Assistant TAYLOR ROLLO CVB Sales Assistant TERI SCHMIDT CVB Executive Director KAYLA SCHOLTEN Young Professionals Network Manager TERESA SCHREIER Public Affairs & Communications Assistant SUSAN SEACHRIS Administrative/Accounting Assistant EMILY SPERRY CVB Creative Development Manager TATE STENSGAARD CVB Sales Manager JACKIE WENTWORTH CVB Sales Manager VALERIE WILLSON Membership Events Manager ERIN ZIMMERMAN CVB Sales Manager

chambernews.com | Chamber News 5

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Engaged employees have choice and control over where and how they create experiences intheworkplace.

WE CAN HELP

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CALENDARS

CHAMBER

Events Calendar

Dates, times and locations are subject to change.

For a current listing of all Chamber events, visit siouxfallschamber.com, read the weekly edition of Quickly, or call (605) 336-1620.

You can register and pay for events online at siouxfallschamber.com.

TUESDAY, JULY 11

ing, food and beverages! Sponsored by University Center, who is celebrating 25 years of offering quality, public higher education in the Sioux Falls area from the South Dakota Public University System!

YPN CROSSROADS SUMMIT THURSDAY, AUG. 17

JULY MEMBERSHIP

4:30–6:30 p.m.

Architecture Incorporated, 415 S. Main Ave.

4:30–6:30 p.m.

South Dakota Public Universities & Research Center (University Center), 4801 N. Career Ave. DETAILS: Join us for the monthly Membership Mixer, featuring network-

COST: $5 or use your Mixer Pass

FEATURED EVENT

MIXER

AUGUST MEMBERSHIP MIXER TUESDAY, AUG. 15

7:30 a.m.–4:30 p.m.

Sioux Falls Convention Center, 1201 N. West Ave. DETAILS: The Crossroads Summit is for professionals from all industries SPONSORED BY:

COMPLIMENTARY HORS D’OEUVRES & BEVERAGES $5 ADMISSION OR USE YOUR MIXER PASS

RSVP to vwillson@siouxfalls.com or at siouxfallschamber.com

AG APPRECIATION DAY WEDNESDAY, AUG. 9

11 a.m.–1 p.m.

W.H. Lyon Fairgrounds Grandstand Chamber Members: we’re looking for your help to thank area farmers by sponsoring Ag Appreciation Day! Sponsorships of $150 or more come with the opportunity to help serve lunch on Ag Appreciation Day, which is sponsored by the Chamber’s Agri-Business Division in conjunction with the Sioux Empire Fair.

For more information: cchristensen@siouxfalls.com or (605) 373-2016

to network, learn and build relationships. The day-long event is filled with two keynote speakers, multiple breakout sessions, and a CEO panel to end the day!

MORE INFORMATION: kscholten@siouxfalls.com or sfcrossroads.com

INSIDE WASHINGTON WITH SENATOR JOHN THUNE FRIDAY, AUG. 18

11:30 a.m.–1 p.m.

Sioux Falls Convention Center, Ballroom A, 1201 N. West Ave. DETAILS: Hear from U.S. Sen. John Thune as he shares an update on

what’s taking place in Washington, D.C. Following his remarks, Thune will take questions from the audience.

COST: $25 per person, includes lunch RSVP: tschreier@siouxfalls.com or (605) 373-2050

SEPTEMBER MEMBERSHIP MIXER THURSDAY, SEPT. 7

4:30–6:30 p.m.

Brown & Saenger, 621 W. Russell St. DETAILS: Sponsored by Brown & Saenger COST: $5 or use your Mixer Pass

DIPLOMAT COMMITTEE 35TH ANNIVERSARY & REUNION FRIDAY, SEPT. 8 6–8 p.m.

The Country Club of Sioux Falls, 3400 W. 22nd St. DETAILS: All diplomats who have served the Chamber over the past 35 years are invited to an evening of celebration and camaraderie.

RSVP: wneuharth@siouxfalls.com or (605) 373-2037

OPERATION THANK YOU THURSDAY, SEPT. 28

7:30 a.m. Kick-off 4:30 p.m. Wrap-up Holiday Inn City Centre, 100 W. 8th St. DETAILS: Take part in this fun, one-day event where approximately 300 volunteers will hand-deliver Chamber and Sioux Falls materials to other members and say “thank you.” Volunteer and sponsorship opportunities are available. Sponsored by the Chamber’s Diplomat Committee.

MORE INFORMATION: vwillson@siouxfalls.com or (605) 373-2010

chambernews.com | Chamber News 7

JULY-DECEMBER 2017

MIXERCalendar

WE INVITE YOU AND YOUR EMPLOYEES TO ATTEND THESE UPCOMING MEMBERSHIP MIXERS:

TUESDAY

SPONSORED BY:

JULY 11, 2017 4:30-6:30 p.m.

Architecture Incorporated 415 S. Main Ave.

TUESDAY

SPONSORED BY:

AUG. 15, 2017

4:30-6:30 p.m.

South Dakota Public Universities & Research Center (University Center), 4801 N Career Ave.

THURSDAY

SPONSORED BY:

SEPT. 7, 2017 4:30-6:30 p.m.

Brown & Saenger 621 W. Russell St.

THURSDAY

SPONSORED BY:

OCT. 5, 2017 4:30-6:30 p.m.

Montgomery’s 1725 41st St.

SPONSORED BY:

TUESDAY

NOV. 21, 2017

4:30-7 p.m.

Best Western PLUS Ramkota Exhibit Hall 3200 W. Maple St. The November Mixer includes the Holiday Fair, featuring Chamber members displaying their holiday gift and service ideas. To reserve your booth, contact Valerie Willson at (605) 373-2010.

SPONSORED BY:

TUESDAY

DEC. 5, 2017

4:30-6:30 p.m.

Multi-Cultural Center of Sioux Falls 515 N. Main Ave.

COMPLIMENTARY HORS D’OEUVRES • BEVERAGES AVAILABLE $5 ADMISSION OR USE YOUR MIXER PASS (pictured left) If you purchased a 2016-17 Mixer Pass, it is good through the September 2017 Mixer. The 2017-18 Mixer Pass will be valid from October 2017-September 2018 and will be available for purchase beginning September 2017.

UPCOMING EVENTS To RSVP to any of these events, email kscholten@siouxfalls.com or call (605) 373-2002. Visit siouxfallsypn.com for a full list of events.

SOCIAL ACTION TEAM MEETING TUESDAY, JULY 11 4–5 p.m.

Chamber of Commerce 200 N. Phillips Ave., Suite 200

DETAILS: The YPN Social Team focuses on

social events that showcase our community while providing a positive environment for networking, socializing and developing connections. The Social Team meets the first Tuesday of the month at 4 p.m., and is open to any member looking to get more involved. Join us!

COST: Free to attend, open to everyone!

MORNING BUZZ WEDNESDAY, JULY 12

7:30–8:30 a.m.

Scooters Coffee 7710 S. Dakota Hawk Ave. DETAILS: Are you unable to make it to noon-

hour and evening YPN events? We have an option for you! Caffeine-loving, networkingminded young professionals are invited to get their “morning buzz” on with us. Join us for a cup of coffee before work to make new connections and re-connect with old ones. Come and go as you wish!

COST: Free to attend, drinks/food on your own

A SEAT AT THE TABLE WITH VICKI KERKVLIET WEDNESDAY, JULY 12

Noon–1 p.m.

Chamber of Commerce 200 N. Phillips Ave., Suite 200 DETAILS: Join us for A Seat at the Table with

Vicki Kerkvliet! Vicki is the Executive Director of Business Resource Network in Sioux Falls. She has a B.A. in religion with a minor in psychology from Augustana University. She has worked in the field of disabilities for 25 years striving for full inclusion of people with disabilities in employment, community living and all aspects of society. Vicki was born with the disease Osteogenesis Imperfecta (OI) and uses a wheelchair for mobility. Vicki is a member of South Dakota RehabACTion, the Sioux Falls Irish Club and the South Dakota Coalition of Citizens with Disabilities. She is also a Peer Visitor for Independent Living Choices and plays flute at church and other community events. Vicki was Ms. Wheelchair South Dakota in 1998. She also received the Governor’s Award for Outstanding Employee with a Disability in 2000. A Seat at the Table is reserved for YPN members only, and is limited to the first 20 people to sign up.

COST: $10, includes lunch

MEMBERSHIP ACTION TEAM MEETING WEDNESDAY, JULY 12

4–5 p.m.

Chamber of Commerce 200 N. Phillips Ave., Suite 200 DETAILS: The YPN Membership Team focuses

on membership engagement, growth and retention, and is open to any member looking to get more involved and have an input on YPN events and activities. The Membership Team meets the second Wednesday every other month at 4 p.m.

Join us!

COST: Free to attend, open to everyone!

YPN NEW MEMBER MIXER THURSDAY, JULY 13 5–7 p.m.

BIN 201, 201 E. 11th St.

DETAILS: New to YPN but not really sure what

it’s all about? Join us at our New Member Mixer at BIN 201. You’ll have the opportunity to meet other new members as well as find out how to get more involved. This is a come-and-go event from 5-7 p.m.

COST: Free to attend, drinks/food on your own

YPN NIGHT AT THE SIOUX FALLS CANARIES TUESDAY, JULY 18

7:05–10 p.m.

Sioux Falls Stadium, 1001 West Ave. N. DETAILS: Bring a friend and join us for YPN

Night at the Canaries! We reserved the Double Deck and $25 gets you your game ticket, plus an all you can eat & drink wristband! Spots are limited, and tickets can only be purchased in advance.

COST: $25

JULY OFF THE CLOCK THURSDAY, JULY 27

4–7 p.m.

Callaway’s, 500 E. 69th St. DETAILS: This month’s Off the Clock will be held at Callaway’s! Off the Clock is great way to build business connections and make new friends. Bring a co-worker or friend and enjoy mingling with people of the Sioux Falls area community. See you there!

COST: Free to attend, drinks on your own

YPN GOLF TOURNAMENT THURSDAY, AUG. 3

10 a.m. start Grand Falls Casino & Golf Resort DETAILS: Join fellow young professionals for

an afternoon of fun, sun and 18 holes of golf at the annual YPN Golf Tournament!

Connect WITH THE

YPN

COST: $75/person or $275/team

Find us on social media or visit siouxfallsypn.com chambernews.com | Chamber News 9

Events listed are compiled from siouxfallsevents.com and visitsiouxfallsevents.com.

Siouxfallsevents.com is the community’s free, comprehensive community events calendar. Anyone can post an event happening in the Sioux Falls area. It’s free and it’s a great way to promote your event.

The Sioux Falls Convention & Visitors Bureau developed the visitor-related calendar to provide visitors a list of events they may be interested in attending.

By combining the calendars, you can see when there’s going to be a large number of visitors in the community and learn about events and activities you want to attend.

For more information about visitor-related activities, contact the Sioux Falls Convention & Visitors Bureau at (605) 275-6060. Learn more details about any of the following events by logging on or contact the Sioux Falls Area Chamber of Commerce at (605) 336-1620.

JULY 6-9

22nd Annual Hot Harley Nights

7

Downtown First Friday

7

Downtown Block Party on the Eastbank

7-9

Canaries Baseballs vs. Wichita Wingnuts

8

Super Second Saturday

8

Family Fest

10

Catie Menke Cheer and Dance Camp

11

Jason Isbell

12

Hot Summer Nites

13-15

26th Annual JazzFest

14-15

Comedian Carlos Mencia

14-16

Downtown Crazy Days

15

Back to SoDak

18-20

Canaries Baseball vs. Fargo-Moorhead RedHawks

22

3rd Annual PVA Poker Run

27

Rooftop Cinema - Downtown Sioux Falls

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10 Chamber News | JULY 2017

27-29

Canaries Baseball vs. Lincoln Saltdogs

18-20

Canaries Baseball vs. Laredo Lemurs

29

Folk-Off & Rib Challenge

19

Downtown Riverfest

30

Canaries Baseball vs. Sioux City Explorers

19

Fiddles & Friends

19

Migration Celebration

22-24

Canaries Baseball vs. Fargo-Moorhead RedHawks

24

Rooftop Cinema at the First Avenue ramp

26-27

Lifelight’s City Fest

28-31

Canaries Baseball vs. Gary-SouthShore RailCats

31

LPGA Symetra Tour/Sioux Falls GreatLIFE Challenge

AUGUST 3-6

Canaries Baseball vs. Texas Air Hogs

4

Special Olympics 11th Annual Golf Classic

4

Downtown First Friday

4

Downtown Block Party at 8th & Railroad

4-13

78th Annual Sioux Empire Fair

5

Outdoor University at The Outdoor Campus

SEPTEMBER

6

Evening for the Kids benefit for Children’s Home Society

9 Germanfest

7

Orion Classic golf benefit for Children’s Home Society

9

Sidewalk Arts Festival

7-9

Canaries Baseball vs. Winnipeg Goldeyes

10

Sioux Falls Marathon

9

Ag Appreciation Day at the Sioux Empire Fair

16-24

Fall Parade of Homes

10

Legends for Kids 2017

12-13

PRCA Rodeo

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When you donate plasma, you are also putting a little extra money in your pocket.

New donors can earn up to $415 in a month.

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chambernews.com | Chamber News 11

IT DOESN’T MATTER

WHAT YOU

SAY...

IF YOU’RE NOT TALKING TO YOUR CUSTOMERS. BE WHERE YOUR CUSTOMERS ARE WHEN THEY’RE READY TO BUY. With our innovative mobile, video, and branded content solutions, we help target your customer and inspire them to action. It’s digital marketing that connects, with results only we can deliver.

ECONOMIC INDICATORS Tracking trends in business is just one way that the Sioux Falls Area Chamber of Commerce is looking out for our members. Sioux Falls is a great place to do business, in part because of its diverse economy. Check here for economic indicators that help show growth and development.

City of Sioux Falls Building Permit Data

Regional Unemployment Rates

MAY 2017

APRIL 2017

CUMULATIVE YEAR TO DATE

5391 PERMITS

2015

2969 PERMITS

2016

BISMARCK

3.3%

2671 PERMITS

2017 0

1000

2000

3000

4000

5000

FARGO

2.4%

6000

MINNEAPOLIS/ ST. PAUL

Source: City of Sioux Falls

3.3%

RAPID CITY

City of Sioux Falls Total Construction Value

3.1%

MAY 2017

SIOUX FALLS

CUMULATIVE YEAR TO DATE

2.4%

ROCHESTER

3.1%

CEDAR RAPIDS

3.1%

$400 OMAHA

2.9%

$350

DES MOINES

2.7%

LINCOLN

2.5%

$300

Source: Bureau of Labor Statistics Note: figures represent Metropolitan Statistical Areas (MSA), not just city; rates are not seasonally-adjusted

$250

Agriculture Trends $200

APRIL 2017

$353.0 million $179.3 million

$10

$9.69 $9.32

$150

$9.01

0

$294.1 million $77.6 million

(IN MILLIONS)

$50

$9.17

$267.4 million $110.5 million

$100

$8.72

$8.61

$8

SOYBEANS

(PER BUSHEL) U.S. SOUTH DAKOTA

2015

2016

Source: City of Sioux Falls

Total Construction Value

2017 New Non-Residential Construction Value

$6

CORN

(PER BUSHEL) U.S. SOUTH DAKOTA

Sioux Falls Region Housing Overview MAY 2017

$4

New Listings: 656 Days on the Market Until Sale: 87 Median Sales Price: $194,450 Inventory of Homes for Sale: 1,416 Source: RASE (Realtor Association of the Sioux Empire)

$2

$3.56

$3.49

$3.43

$3.24

$3.16

$3.15

April 2016

March April

2017

2017

Source: U.S. Department of Agriculture chambernews.com | Chamber News 13

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Tyler Parr

Digital Strategist

Mobile: 605.321.6544 Office: 605.331.2298 tparr@gannett.com

NOTEWORTHY Headlines, accolades and rankings — Sioux Falls is often in the news for our community’s excellent business climate and high quality of life. Look for that information to be shared again here along with other topical quick hits.

Family business can be big business Family businesses can take a lot of different forms. It may be that multiple members of a family are involved in running the business simultaneously, or it could be in succession over the course of generations. Most are small – fewer than 20 employees. But family companies can be very large too; in fact, according to Dr. John Davis with the Harvard Business School, at least half of the largest companies in the United States are family businesses. Global estimates vary, but it is safe to say that family companies represent at least two-thirds of businesses worldwide. Davis says, “family companies are the backbone of every market economy around the world.”

Net sales in billions

Number of employees

$37.9

16,800

$35

72,000

• Self-assembled Furniture • “Flat-pack” Houses and Apartments • Solar PV Systems • Virtual Mobile Phone Network (Family Mobile)

$34.2

155,000

• Alamo Rent A Car • Enterprise Rent-A-Car • National Car Rental *Controls 95% of the worldwide car rental market

$20.9

83,000

Brands/products

Kristiansen Family Est. 1932

Mars Family Est. 1891

Kamprad Family Est. 1943

Taylor Family Est. 1957

Johnson Family Est. 1886

Smucker Family Est. 1897

Hershey Family Est. 1894

Kohler Family Est. 1873

• Lego Toys • Board Games • Films and TV Series • Software and Video Games • Candy (M&M’s, Snickers, Twix, Skittles, Starbursts) • Gum (Juicy Fruit, Double Mint, Big Red) • Altoids • Uncle Bens • Pet food (Iams, Pedigree, Cesar)

• Glade • OFF! • Pledge • Raid • Saran

• Scrubbing Bubbles • Shout • Windex • Ziploc

$9.6

13,000

• Smucker’s • Folgers • Pillsbury • Jif

• Hungry Jack • Crisco • Dunkin’ Donuts

$7.8

6,900

• Hershey’s Chocolate • Ice Breakers • Jolly Rancher

• Kit Kat • Reese’s • Twizzlers

$7.4

16,300

$6

35,000

$4.6

13,200

• Kitchen and Bath • Engines and Generators • Golf and Resort Destinations • Decorative Products

• Levi’s • Dockers Haas Family Est. 1853

Share of family holdings

75%

100%

100%

100%

100%

100%

80%

96%

100%

Sources: Dr. John A. Davis, Harvard Business School; Family Business Index; annual reports of the individual companies.

Data on revenue and employees is the most recent available – either from 2015 or 2016.

chambernews.com | Chamber News 15

FACES & PLACES

Faces & Places

LYNDA BILLARS

The Lynda B. Advantage/ Team Billars & Associates KW

DAREN ANDERSON Big D Technology Solutions, Inc.

LARRY AYRES

Our members do more than follow the news. They make the news. Job promotions and hirings. New projects. New partnerships.

Awards. Every day we hear about exciting accomplishments, historic milestones and other positive aspects of our member businesses that deserve to be shared.

BERNIE DEWALD

Ayres Group

McKinneyOlson Insurance

JACK DYVIG

JASON BALL

Sioux Falls Morning Optimists Club

Sioux Falls Area Chamber of Commerce

CINDI JOHNSON Spectrum Marketing Services

BRAD NELSON

The Lynda B. Advantage/ Team Billars & Associates KW

AMY FARR

Sioux Falls Area Chamber of Commerce

Recognition of Chamber Volunteers The Ambassador Team of the Month for May was Team Billars: Lynda Billars, The Lynda B. Advantage/Team Billars & Associates KW; Larry Ayres, Ayres Group; and Bernie DeWald, McKinneyOlson Insurance.

The Ribbon Cutting Attendance Award went to Bernie DeWald, McKinneyOlson Insurance.

Cindi Johnson, Spectrum Marketing Services, was awarded Diplomat of the Month honors for May and also won the Ribbon Cutting Attendance Award. Second place honors went to Brad Nelson, The Lynda B. Advantage/Team Billars & Associates KW, and Daren Anderson, Big D Technology Solutions, Inc., was awarded third place honors. Jack Dyvig, Sioux Falls Morning Optimists Club, won the Reinvestment Award.

Diplomat Team of the Month for May went to Captain Stefanie Engebretson, American Bank & Trust, David Johnson, DAKOTACARE, Lindy Hill, Avera Medical Group Pediatric Cardiology Sioux Falls, Aaron Neiman, Dacotah Bank, and Brad Nelson, The Lynda B. Advantage/Team Billars & Associates KW.

Faces & Places is great way to use your membership to be seen. This column appears each month in Chamber News and features information about Sioux Falls Area Chamber of Commerce members and volunteers. Submissions may include grand openings, changes in management, moves, expansions, major developments and award recognition. Submit news using the Faces & Places form at chambernews.com or email jdoyen@siouxfalls.com.

16 Chamber News | JULY 2017

FACES & PLACES

New Faces & Promotions Kacey McCarthy has joined Maximizing Excellence, LLC as Project & Brand Director.

Her background includes more than 14 years of fundraising experience, most recently as the Sioux Empire United Way Campaign Director.

MetaBank has hired one new employee and promoted three. Janelle Vis joined as Project Manager; James Herr is promoted to Software Engineer; Nicole Harding is promoted to Branch Manager at the Western Ave. location; and Cassandra Loebs is promoted to Senior Product Manager.

Jodi Glanzer, RN, Telephonic Nurse Case Manager comes to OHARA, LLC with a wide

array of patient care and nursing experience. OHARA, LLC is a Midwest managed care organization specializing in workers’ compensation.

Sioux Falls marketing and public relations agency Epicosity has expanded two of its departments with the addition of new staff members. Megan Hotchkin joins as administrative assistant. She has a background in design and event planning. Jay Bachmayer is an account executive in the client relations department. He has a background in healthcare marketing and previously worked for Avera Health.

Jennifer Coomes has joined RAS as an Accounting Clerk. She brings a strong background in accounting and customer service.

The First National Bank in Sioux Falls welcomes two new team members to their downtown Sioux Falls office. David Peterson joins as a Personal Trust Account Administrator. He is a graduate of both the University of Sioux Falls and Creighton University and has 10 years of industry experience. Paul Renken joins as an Ag Banker. He is a North Dakota State University graduate with 16 years of experience in the ag industry.

Honors & Awards Sioux Falls Area Chamber of Commerce President & CEO Jason Ball graduated from the Institute for Organization Management, the professional development program of the U.S. Chamber of Commerce Foundation, receiving the recognition of IOM. The IOM Graduate Recognition signifies the individual’s completion of 96 hours of course instruction in nonprofit management. In addition, participants can earn credit hours toward the Certified Chamber Executive (CCE) or Certified Association Executive (CAE) certifications. Sales and retention manager Amy M. Farr completed her first year at the Institute. The program requires four years to complete and nearly 1,000 individuals attend Institute annually. IOM is the premier nonprofit professional development program for association and chamber professionals, fostering individual growth through interactive learning and networking opportunities.

Mud Mile Communications was one of the most recognized agencies in the region by the Telly Awards. Mud Mile Communications received two Silver Telly Awards, the organization’s top honor, and four Bronze Telly Awards for its web, advertising, documentary and event video work with Augustana University, Lloyd Companies, Coca-Cola Scholars Foundation

and others. The Telly Awards reviews more than 12,000 international entries from all 50 states and five continents, awarding Silver Tellys to less than 10 percent of entries.

The Sioux Falls International Association of Insurance Professionals (IAIP) recently honored two team members from Howalt+McDowell Insurance, a Marsh & McLennan Agency LLC company.

Tammy Carlson received the “Client Service Professional of the Year” award, recognizing IAIP members whose primary responsibility is in a service capacity with internal and/or external customers. Candidates are judged on IAIP involvement, insurance-related education, and client service/support experience. Tammy is an account manager in the special accounts department. Nancy Garry was honored for her 30 years of membership with the IAIP and the National Association of Insurance Women (NAIW). Nancy will be retiring from her role as an account manager in the personal lines division later this year.

Hilton Garden Inn-Downtown Sioux Falls has been named a 2017 Family Vacation Critic Favorite. The hotel met a set list of criteria, based on reviews from the Vacation Critic site’s editors and community of family travelers. The

award is given to the top 6 percent of hotels on the site. The Hilton Garden Inn-Downtown is managed by Hegg Hospitality.

The Sioux Falls Business Resource Network recognized Millennium Recycling, Inc., Center of Hope and Walmart North with a Disability Friendly Recognition Program award.

Dawn Aspaas was awarded the Baker’s Cup for her extraordinary fundraising efforts for the Boys & Girls Clubs of the Sioux Empire annual campaign. The Baker’s Cup originated in 2011 and is awarded yearly to the campaign volunteer that displays the most passion and dedication to creating great futures for kids at the Club. Boys & Girls Clubs of the Sioux Empire’s campaign volunteers are made up of more than 30 community business leaders that volunteer their time to educate the public and other business leaders about the mission of the Boys & Girls Club in an effort to secure funds.

EAPC Architects Engineers was awarded two Marketing Excellence Awards by the Zweig Group. The awards recognize outstanding and effective marketing in the architecture, engineering, planning and environmental consulting industry.

chambernews.com | Chamber News 17

FACES & PLACES

Leadership

Good Deeds

Architecture Incorporated announces changes to its senior leadership. Mark Aspaas, a principal architect with the firm for 39 years, retired in January 2017. As of June 1, Dick Dempster transitioned from his full time role as principal architect and President of the Board to a part time role as mentor and advisor to the team. Principal Architect Steve Jastram has moved from his role as Corporate Secretary to Board President. To round out the Board, Andrew Eitreim has been appointed Vice President, Patti Monson has been appointed Corporate Secretary and Lisa VandeVoort will continue as Treasurer.

The Boys & Girls Clubs of the Sioux Empire raised $38,648 at their Bloom fundraising event. The third annual event took place Friday, April 28 at Grand Falls Casino and Resort with a record number of attendees. The Boys & Girls Clubs of the Sioux Empire serves nearly 1,500 children (ages 4 weeks – 18 years) daily in Sioux Falls, Brandon and Harrisburg.

Boys & Girls Club of the Sioux Empire received a $50,000 grant from Lowe’s as part of their Renovation Across the Nation grant program. The funds are being used to complete a playground and green space renovation. In addition to the monetary award, many Lowe’s employee volunteers have made completing multiple projects possible.

REGISTER NOW! Thursday, Aug. 17, 2017

Sioux Falls Convention Center

DocuTAP donated three hand-made “mud pie kitchens” to the Boys & Girls Clubs of the Sioux Empire through their monthly initiative “Go For Whoa” which also coincided with National Volunteer Week.

Sanford Health has committed $360,000 over the next three years to the American Heart Association in support of its lifesaving mission in North and South Dakota. The commitment will support events across both states and in targeted markets, including Bismarck, Fargo and Sioux Falls.

2 01 7

Cross roads SUMMIT

Keynote Speakers:

LIVING YOUR MISSION

John T. Meyer, Co-Founder/CEO of Lemonly Bert Jacobs, Co-Founder/CEO of Life is Good

Register online at sfcrossroads.com Presented by the Sioux Falls Young Professionals Network, a program of the Sioux Falls Area Chamber of Commerce 18 Chamber News | JULY 2017

FACES & PLACES

Be Seen

1

3

2

4

1-5 The annual June Membership Mixer and Business Fair was

sponsored by the Denny Sanford PREMIER Center and held at the Sioux Falls Convention Center. The event featured 35 Chamber members displaying their goods and services, with more than 300 members in attendance.

5 chambernews.com | Chamber News 19

FACES & PLACES

Be Seen

6-7 U.S. Senator Mike Rounds updated Chamber members on activities taking place in our nation’s capital during the Inside Washington event on June 1 at the Holiday Inn City Centre. Following the luncheon, Sen. Rounds met with a small group of Young Professionals Network members for a Sit Down with the Senator discussion. Photos by Mike Shafer. 8 YPN members network during a recent Off the Clock mixer at CRAVE.

6

7

8 20 Chamber News | JULY 2017

FACES & PLACES

10 9 9-10 The Chamber debuted a new morning networking opportunity on June 2 called Morning Mingle. The first event was hosted by Girl Scouts-Dakota Horizons and Caribou Coffee & Einstein Bagels provided complimentary coffee and bagels to attendees.11-12 Approximately 40 YPN members attended After Hours at the Kirby Science Discovery Center. The event offered an opportunity to experience the venue in an adults-only atmosphere.

Photos by Mike Shafer.

11

12 chambernews.com | Chamber News 21

FACES & PLACES

Be Seen

13

14

15

13 Candy Hanson shared the mission and vision

of Sioux Falls Thrive during a recent Our Sioux Falls session with the YPN. 14-15 The Chamber New Member Mixer was held at Cherry Creek Grill with more than 50 attendees. The New Member Mixer is a smaller scale event designed to provide those new to the Chamber a chance to become better acquainted with the organization and to network with other new member and Chamber volunteers.

16 Paul Ritter, Elev8 Coaching, taught Business Sense Workshop attendees tools for getting the most out of your time and resources.

16 22 Chamber News | JULY 2017

COMMUNITY APPEALS SIOUX FALLS AREA CHAMBER OF COMMERCE

Community Appeals applications now being accepted Aug. 1, 2017 is the deadline for Chamber Appeals scheduling consideration for the campaign cycle beginning November 2019. Organizations defined as non-profit and educational are encouraged to apply.

The basis for selection from the Chamber Community Appeals Committee will be those organizations that show there is an unmet need that exists within the Sioux Falls community and provide evidence that the solicitation plans have taken the private, public and business sectors of the community into consideration when targeting available dollars for the capital campaign drive.

Applicants will present to the committee early this fall, with a selection for those scheduled being made by February 2018.

The Community Appeals process is highly regarded as a way to help facilitate the

capital campaign process for both the organizations soliciting, as well as for the businesses contributing to these causes.

The committee has a responsibility to discourage unnecessary or overlapping drives and to provide input on realistic drive goals.

For more information and to download an application visit siouxfallschamber.com/ community-appeals.cfm or contact Mike Lynch at (605) 373-2008.

Community Appeals scheduled fund drives STOCKYARDS AG EXPERIENCE NOV. 1, 2017-MARCH 31, 2018 $1.19 MILLION Create a living heritage outdoor plaza on the site of the original Sioux Falls Stockyards.

GREAT PLAINS ZOO & DELBRIDGE MUSEUM OF NATURAL HISTORY APRIL 1-JULY 31, 2018 $1.41 MILLION Create a new “Big Cats of Africa” exhibit.

AMERICAN CANCER SOCIETY NOV. 1, 2018-MARCH 31, 2019 $1.2 MILLION

Construct a Hope Lodge for patients who live at least 40 miles or one hour from cancer treatment in Sioux Falls.

BOY SCOUTS OF AMERICASIOUX COUNCIL APRIL 1-JULY 31, 2019 $1.57 MILLION

Renovate existing facilities to meet the increasing safety and program standards necessary to equip local youth to be “Prepared for Life.”

Better Banking Financing A State-Of-The-Art Dental Clinic.

Dr. Aaron Aadland, DDS

Gary Dybsetter, President, SNB of SD

Dr. Cody Henriksen, DDS

The Dental Comfort Center had outgrown their facility. They chose Security National Bank for their experience and Business Banking team.

“They advised us and helped us finance the purchase of our new state-of-the-art dental clinic in southeast Sioux Falls,” said Dr. Cody Henriksen, DDS, and Dr. Aaron Aadland, DDS. That’s what Better Banking is all about.

Security National Bank’s Business Bankers are ready to listen to your plans.

Call Gary Dybsetter 605-977-9000

74TH & SOUTH LOUISE

snbsd.com

26TH ST & I-29

chambernews.com | Chamber News 23

Family businesses thrive

with careful focus on transitioning through generations

BY JODI SCHWAN

For the Sioux Falls Area Chamber of Commerce

They might be the ultimate experts in work-life balance.

Mom or Dad doubles as boss, and the dining room table could just as easily become the boardroom table for hundreds of Sioux Falls-area family-owned businesses.

Navigating those unique dynamics can be as challenging as it is rewarding. Managing to do it for multiple generations has proven impossible for all but a select few.

Several Sioux Falls-area businesses aren’t just surviving but thriving. Prairie Family Business Association, which serves more than 200 businesses in five states, calls them solid models that others can emulate.

“The trends I notice about the businesses featured are that these families are dedicating time to working on their business rather than only in the business,” executive STEPHANIE LARSCHEID Prairie Family director Stephanie Larscheid said. “They Business Association are in peer groups that help them with critical business and family decisions. They seek out experts and build an effective advisory team around the family and the business.”

24 Chamber News | JULY 2017

NELSON & NELSON CPAS Chuck Nelson and his daughter, Jill, are the “number people” in their family. That helped draw them into the family business, Nelson & Nelson CPAs LLP, which was founded by Chuck’s grandfather James in 1923. It’s South Dakota’s oldest homegrown CPA firm and now includes clients in more than 25 states and many foreign countries.

Chuck’s father, Wes, joined the firm in 1957. “Growing up with it, you see what’s involved,” Chuck said. “I saw how my dad handled the business, and it just always intrigued me. By the time I was in middle school, I knew that was the direction I would be going.”

His daughter took a little longer to decide. Jill also grew up in the office, but first gravitated toward becoming a chiropractor. A semester in college quickly showed her accounting “was a more natural and better fit and more of what I wanted to do,” she said. She graduated from USD in 2013, earned a master’s degree at the University of Sioux Falls two years later and has been working in the business since then.

“I like it,” she said. “Right now, it’s just working and trying to understand all the rules and regulations and how everything works, and within the last year understanding more of

COVER STORY

(Left) Nelson & Nelson CPAs founder James C. Nelson and his son Wesley C. Nelson in 1975. (Right) L to R: Wes Nelson, Jillian Nelson, Chuck Nelson.

the operations has been fun. Who better to learn from than your dad?”

Chuck and Jill also take their father-daughter team on the road, teaching a tax course statewide in November. “We travel together and do a team approach, so I like that part of the year and sure enjoy spending time with her,” Chuck said.

Wes continues to be involved in the business but has transitioned it gradually to Chuck over the past 15 years.

Because Nelson & Nelson also helps family-business clients in transitioning, they have had a chance to see potential pitfalls.

“Sometimes, the oldest generation has a hard time letting go because they’ve been in control,” Chuck said. “I was in a unique situation where my father was very open to me taking over, so the transition has been seamless.”

As a family, they bond over common interests other than work, he said, spending time lakeside or hunting. “Work doesn’t consume us while we’re actually having family time,” Jill said.

They also try to make it a family atmosphere inside the business for their 26 employees, Chuck added. “We’ve always said family comes first, and we try to run the business not only for the blood family members but the entire staff.”

PRIDE NEON SIGN Dan Menke grew up mowing the lawn, picking up nuts and bolts and sweeping the floor at Pride Neon Sign Co., which his grandfather George Menke Sr. co-founded 70 years ago.

“And my dad said, ‘I want you to go to college, get a degree and work elsewhere before we talk about you coming back.’ And that’s how it worked,” Dan said.

He gravitated toward accounting, eventually becoming treasurer at the former VeraSun Energy Co. and rejoined the family business in 2009. “I just decided it could be a good deal, and carrying on what they started is a huge challenge, but it’s something we’re all trying to do,” he said.

He and his cousins each work in different areas of the business, including sales, production and service and installation.

Dan, an accountant, works alongside his father, Dick, the company’s secretary-treasurer and his uncles, George Jr., who is CEO, and Bob, who leads production and art design. The family has been more deliberate in succession planning than the prior generation, Dick said.

“Communication is vital,” he said. “What helped us is getting an outside advisory board, getting really good advisors chambernews.com | Chamber News 25

and having regular family business meetings to give everyone a chance to speak their mind, and we work through those issues together.”

A family-business agreement set protocol for future generations to buy into Pride Neon. It requires they get a degree, work somewhere else at least two years and work in the family business at least five years before they have a chance to buy stock. “We want them to be good stewards and be involved in the community, so we’ve laid that all out so there’s no misunderstanding going forward,” Dick said.

A sign under construction in the Pride Neon shop.

Outside advisers have helped with transitioning, Dan said, adding that while there are challenging days in family businesses, the benefits outweigh them. “When you look at the statistics, they don’t make it to generation three very often,” he said. “A lot of that is personality and work ethics, and I think we’re blessed me and my cousins have a strong work ethic and we don’t let any of that get in our way.”

Pride Neon has earned a regional reputation for quality and innovation, and its leaders are eager to see their successors build on it. “It’s great. We’re so excited about it,” Dick said. “Owning a small business is living the American dream. I think they see it, and they’re committed to it. We didn’t want to force them, but at the same time it’s really exciting for us.”

Pride Neon founder George Menke, Sr. (second from right) with some of the original company employees.

Back row L to R: Dan Menke, Mitch Menke, Nick Menke, Bret Menke. Front row L to R: Bob Menke, George Menke Jr., Dick Menke.

26 Chamber News | JULY 2017

COVER STORY

L to R: Jeff Fiegen, Lucas Fiegen, Rusty Fiegen.

FIEGEN CONSTRUCTION Jeff Fiegen’s father, Ron, was a premier ironworker. He traveled the country fabricating large bridges and towers before returning to South Dakota to start Fiegen Construction Co. 50 years ago.

Jeff and his brother, Rusty, grew up changing oil in equipment, “watching Dad’s hard work and Mom do payroll,” he said. “It was small beginnings like many family businesses.”

At 17, he was a certified welder working in Aberdeen and eventually transitioned to the office.

The family talked openly about eventually transitioning the business, he said. The brothers were made vice presidents. But it was “more difficult for Dad to let go,” Jeff said, so Ron retained most ownership until he died eight years ago.

“He retired from the daily business, but we reviewed monthly financials, we talked openly and talked strategy and business direction,” Jeff said. “I personally believe people who don’t work within a family business don’t really comprehend how many are out there, from large corporations like Ford to small mom-and-pop restaurants.”

He and Rusty split duties but share ideas, equipment and team members, he said. A year ago, they began transitioning part of the business to Jeff’s son, Lucas, and their chief financial officer, Mark Stortgle.

Lucas, an architect, has worked full time at the business since finishing graduate school at the University of

Fiegen Construction is leading the construction of the new facility that will house the Sanford Foundation. The project is expected to be completed near the end of October.

Nebraska-Lincoln in 2012. He started while in high school, though, working in the field.

“It was valuable. It was nice having that hands-on experience,” he said. “I realize that more now than I did then.” He said working in the family business is a lot of fun, though his dad and uncle “don’t hold anything back, and I don’t get special treatment.”

Lucas also is helping evolve the business. While his dad’s generation helped Fiegen get into design-build construction projects, he is tackling marketing and technology, and recently helped rebrand the company with a new logo and website for its 50th anniversary. “It’s little ways I can provide insight, but they’ve started to open up to it, too, which has been nice,” Lucas said. chambernews.com | Chamber News 27

Sharing information and striking a balance is key in making the family business work, Jeff said. “You need to work plenty of hours, (and) communication is good, but sometimes you just need to step away and enjoy family,” he said.

Providing information doesn’t just extend to the family, he added. About two-thirds of Fiegen’s workforce has been with the company more than a decade. “It’s not just the persons with the name Fiegen in the family business. It’s many, many of our staff that have been with us a long time, and I respect them like family.”

AUSTAD’S GOLF A group of Fiegen Construction ironworkers and operators take a break during construction of Frost Arena at South Dakota State University in 1973.

TIPS FOR FAMILY BUSINESSES Prairie Family Business Association offers education and resources to family businesses. As baby boomers retire, Prairie Family is noticing that the next generation can struggle to get a handle on everything that is in Mom and Dad’s mind. Families that succeed at this are setting aside regular designated times to talk through business decisions and strategy.

Some of the most common questions the association receives from family businesses are: Question: How do we start a conversation around succession?

Where do we begin our succession?

Answer: Start with a family meeting, either with or without an outside facilitator.

Question: Personality challenges and dynamics are impacting our family business. How do we address this?

Answer: Communication is key. Assessments can be a powerful tool for leadership development and personality changes.

Question: Mom and Dad are trying to exit the business, but they keep meddling in decisions that have been turned over to the next generation. How do Mom and Dad find their new role?

Dave Austad knows only about 10 percent of family businesses find themselves where he is – successfully passing down the business to the third generation. “The ones that seem to struggle the most don’t confront issues,” said Dave, whose father, Oscar, founded Austad’s Golf in 1963. It has grown to nine locations in five states. “The beauty of a family business is you have people who know each other. The struggle is you bring that family dynamic into the business as well, and sometimes that’s great and sometimes that will kill you. I’ve seen a lot of family businesses where you don’t talk about the elephant in the room.”

It was “trial by fire” for Dave when he took over at age 28, and while that proved an effective education, he’s taking a different route with his son, Ryan, and daughter Sara. Ryan has started running most of the day-to-day business, and Sara leads the e-commerce operation.

“It’s fun to see them work together,” Dave said. “They truly believe this is a family business and it’s their baby, so there’s ownership there, which I think is really cool. A lot of times, my job is just to get out of the way, and I think there’s a lot of family businesses where that’s part of the problem.”

He also keeps the rest of the family – including two daughters who don’t plan to be in the business – informed. “We haven’t had any major concerns (transitioning) at this point, so we just keep plugging along,” he said.

Answer: The creation of an advisory board or board of directors can be a powerful exit strategy. This allows Mom and Dad to continue having a role in the business without interfering with day-to-day decisions and management.

To learn more about Prairie Family Business Association, visit fambus.org

Austad’s moved to their current location at 10th and Cleveland in 1987.

28 Chamber News | JULY 2017

COVER STORY

L to R: Ryan Austad, Dave Austad, Sara Austad.

Ryan and Sara worked for other large businesses before returning to the family business. “I think it’s the best thing for someone in a family business to do,” Ryan said. “I never felt entitled to a job – any job – at Austad’s. I knew if I wanted to work at Austad’s, I better be able to produce results.”

He and Sara tend to defer to one another on issues in their areas of expertise, but they do enjoy “fun and lively” brainstorming sessions, he said. “We were raised in a house where debate over dinner was the norm. We were taught to articulate our thoughts and engage in discussion,” Ryan said.

“My sister, my dad and I actually enjoy that sort of productive conflict. One dinner guest described the Austads as ‘The Osbornes without the swearing.’ ” All joking aside, he said he’s fortunate his dad has allowed him to lead. “We’ve had our occasional boardroom spat, but nothing that nine holes of golf can’t solve,” he said. “It helps we share the same philosophy: We work in golf. If we aren’t having fun, we are doing it wrong!”

Most families do find the rewards of working together outweigh the challenges, said Larscheid, at the Prairie Family Business Association. Their success is reflected in the broader community, too, she added.

In this photo from 1973, workers process orders in a warehouse formerly used by Austad’s at 10th and Sycamore. At peak, Austad’s processed over 10,000 orders per day, shipping to all 50 states and some 30 foreign countries.

“Family businesses are critical to our local economy and the economies of communities throughout the states we serve,” Larscheid said. “The survival of the business throughout generations will directly impact the community where the business resides.”

chambernews.com | Chamber News 29

BUSINESS ADVOCACY

A meandering road to a nonmeandered waters solution On June 12 the State Legislature met in a special session and passed HB 1001. The Governor signed the bill. In this article, we’ll trace the history of the issue of nonmeandered waters and outline some specifics in the compromise legislation. Be warned, however, that HB 1001 includes a sunset clause for June 30, 2018 meaning the 2018 Legislature will need to address the issue at some level. Also, this is a highly technical issue and somewhat difficult to explain.

HISTORICAL CONTEXT MARK LEE

Sioux Falls Area Chamber of Commerce

All these positions seem to have some merit...conflict seems inevitable

In 1868, a survey of all the state’s waters was authorized by the federal government using the following guidelines. Any body of water over 40 acres and deemed to be of a permanent nature would be surveyed as a meandered or navigable water. These waters were deemed “public” and available for a variety of public uses. In short, the state owns the lakebed and the water above it.

Any body of water that was less than 40 acres or shallow or likely to be dried-up due to weather or other reasons, resulted in it identified as a “nonmeandered water.” The land in these lakebeds was available for settlement and dryland uses. Thus, whoever settled the land owned the lake bed of nonmeandered waters.

In 1955, the state legislature passed significant water rights legislation that embraced the “public trust doctrine” with respect to all the waters of this state (meandered and nonmeandered). In short, declaring the public’s interest and specifying that all water is the property of the people of the state and subject to appropriation for public use.

For nearly all of South Dakota’s history, this issue was rather dormant. But, beginning in the late 1980s and more significantly in the early 1990s, unusual amounts of precipitation changed the landscape significantly and in particular for eastern and northeastern South Dakota. What once were dry sloughs or lakebeds swelled to enormous proportions. In some instances 20-30 feet of water stood over previously dry land. The unique topography of northeastern South Dakota and the lack of natural drainage basins meant these new ‘lakes’ were held hostage – the water had nowhere to go. And, as they swelled, they swallowed-up farms and farmland and they traversed over many county and township roads. By about 2001, these new waters were viewed as viable fisheries and many were stocked by Game, Fish and Parks. The position of the state was that as long as a fisherman could gain access via a public right-of-way, they could access the surface of the water and use the waterbody. In numerous instances, GF&P built boat ramps and facilities to support access.

We would summarize the dispute in few ways. First, many landowners believe they have a legitimate property right that should allow them to control access to these waters based on the fact they own the underlying ground. Second, sportsmen believe that these waters are held in the public trust for the beneficial use of the public and recreation is a beneficial use. Third, landowners have logged complaints about sportsman behavior and the disruptions caused by access.

All these positions seem to have some merit. Based on these contrary positions, conflict seems inevitable.

PARKS V. COOPER So, why would we believe that the public should have access to these waters over private land?

That was the question posed in Parks v. Cooper and the State Supreme Court issued their unanimous opinion in February 2004. In this case, the Circuit Court found for the landowners, but the Supreme Court reversed the finding. Section 37 in Parks says the following, in part: “Their (landowners) claim is that because they own the land underlying the lakes, they own the water as well. Yet, notwithstanding private ownership of beds underlying water bodies, a number of state courts have recognized the application of the public trust doctrine to their water resources, holding that where a body of water is suitable for public use according to state law standards, a public right to use that water will be recognized.”

30 Chamber News | JULY 2017

BUSINESS ADVOCACY

Images from Google Earth show the area around Waubay, South Dakota as it was in 1984 (left) and in 2016 (right).

The court went on to conclude that the State of South Dakota retains the right to use, control and develop the water in these lakes as a separate asset in trust for the public. Even further, the Court noted that the public trust doctrine imposes an obligation on the State to preserve water for public use. Since the people of the State own the waters themselves, and that the State controls the water for the benefit of the public, it is ultimately up to the Legislature to decide how these waters are to be beneficially used in the public interest.

Going forward it seems that Parks is important for at least three reasons: 1) Parks affirmed the public trust doctrine for waters of the state laying over private land. Thus, the public has a legitimate interest in these waters and recreation could be a permissable use; 2) The Court’s affirmation of the public trust doctrine stops short the argument that allowing public use of water over private land is an illegal taking; and 3) Determining the extent of public use of these waters is the province of the Legislature.

DUERRE V. HEPLER Following Parks, the Legislature attempted to address this issue during the 2006, 2013 and 2014 sessions, but failed in each instance to reach a compromise. In August 2014, another group of landowners brought suit regarding the public’s right to access and use water overlaying private property. They argued, in part, that the Parks decision is controlling and the Legislature has not specified recreational use as a beneficial use so these waters should be off limits.

The State, on the other hand, relied on a broad policy of the Legislature that the public has a right to the recreational use of nonmeandered waters as a beneficial use of the waters of the state.

In a unanimous decision filed March 15, 2017, the Court held that until the Legislature acts neither the underlying landowner nor the public have rights to these waters existing in their favor and that the State is prohibited from providing access to these waters. Legal uncertainty and the removal of access facilities rendered these waters unusable from a practical perspective and activity on these waters and in the communities and businesses near them dwindled.

Continued on next page.

chambernews.com | Chamber News 31

BUSINESS ADVOCACY

Continued from previous page.

SPECIAL SESSION The Legislature’s Executive Committee identified the regulation and use of nonmeandered waters as a key topic for the interim. Once committee members were identified, they moved quickly and held public hearings in northeast South Dakota and Pierre. These were supplemented by other listening sessions where landowners and sportsmen gathered to share their opinions. Official testimony from over 70 people helped inform the process. The interim committee agreed to a draft bill on a 13-2 vote on June 2.

As he had promised to do, the Governor called a special session.

The Legislature met in Special Session June 12, and passed HB 1001 as a compromise bill with a sunset clause of June 30, 2018. The original sunset clause on the bill was June 30, 2021, but the Senate insisted on this change and the House felt obligated to accept it or face the probability of nothing happening.

When multiple parties have legitimate – and maybe competing – interests in an issue, compromise is needed to move forward.

A few key provisions include (as summarized): •

All nonmeandered waters are considered open unless specifically marked by a landowner using signs or buoys. Thus, it takes an affirmative action by the landowner to close the water or any part of the water.

•

The access the public has is to the surface of the water for fishing and ice fishing, for example. It does not include wading and standing on the lakebed or hunting or trapping on the frozen surface.

•

The state is authorized to negotiate with landowners for access.

•

Section 8 of the bill reclassifies 27 well-known bodies of water. These bodies were previously nonmeandered waters and part of the dispute. Now they are open and not subject to landowners closing them unless they successfully petition the GF&P Commission.

•

The bill limits liability for landowners for injury to people using these waters.

•

Nothing requires a landowner to provide access across private dryland property to a nonmeandered water. Thus, if it cannot be accessed from a public right-of-way, permission is required.

•

Landowners cannot charge for access to water that has been closed to the public.

Please do not rely on this brief summary to cover all the issues relating to the regulation and use of nonmeandered waters by the public. Guidance from GF&P and the text of the bill itself will have more details.

RECREATION AND RESPECT - FOR NOW We acknowledge that both landowners and sportsmen have legitimate interests to consider. Further, the State of South Dakota has a legitimate interest in the issue from the perspectives of stable public policy, tourism, commerce and tax revenues. When multiple parties have legitimate – and maybe competing – interests in an issue, compromise is needed to move forward. Further, we believe given the nature of the conflict, and the language and timing of the Supreme Court ruling, a special session of the legislature was an appropriate way to address the issue.

Finally, we encourage compromise on issues like this. It was the failure to compromise that derailed legislative attempts in years past and brought us to this point. Due to the sunset provision we will remain engaged in this issue as we consider our position on proposals offered during the 2018 session.

Now, that the section 8 lakes are open – as are other nonmeandered waters if they are not marked – the hope is that sportsmen and landowners abide by the tenor of the compromise which is recreation and respect.

32 Chamber News | JULY 2017

USA Today Network Local Digital Benchmarks The Proof You’ve Been Waiting For HIGH ENGAGEMENT Local interaction for standard display ads is

2.4x

HIGHER

than industry average

USA Today Network Local

.18%

Google Benchmark

.10%

Billboard Video Takeover

.23% .27%

Interactive Takeover

.31% .37%

Gravity Pushdown

(Compared to .11% CTR)

.53% 1.67%

Transitional

100% of local sites exceeded IAB ad viewability benchmarks across standard units

Mobile ads have a

42%

HIGHER

viewability than industry average

USA Today Network local high impact ad units average

30%

HIGHER

In view rate compared to industry average

WHY DO WE PERFORM BETTER?

Audience

CTR than Industry Average CTR Performance – STD AD Units

Our High Impact Ad Units Also Perform Significantly Above Google Benchmarks

.18%

Hero Flip

USA TODAY NETWORK LOCAL SITES AVERAGE 80% HIGHER

Brand

Content

USA Today Network Local Sites Provide A Brand Safe Environment.

1.

2.

3.

HIGH QUALITY JOURNALISM LESS CLUTTER (1 AD PER SCREEN) 3RD PARTY VERIFICATION (MOAT AND IAS)

In today’s digital media environment, clients demand transparency and validation that their ads are being seen. USA Today Network local sites provide a desirable audience, engaging content, proven performance and results from trusted local brands.

In 2016, USA Today Network’s local sites managed more than

82,500 DIGITAL CAMPAIGNS

In 2016, Netw managed

Local expertise & national scale = ROI for business.

Our network of 109 sites provide local digital and marketing expertise to drive results for your business. We have analyzed data from thousands of campaigns and can leverage insights and best practices data across the entire USA Today Network to help inform and develop customized digital marketing solutions for local businesses.

Contact us at 605.331.2341 or www.almediasolutions.com

Source: USA Today Network Local 2016 Digital Campaigns. DFP, 2016 Google display benchmarks.

chambernews.com | Chamber News 33

HEADLINES

FSD: The Airport of Choice in the Region The Sioux Falls Regional Airport (FSD) has seen exceptional progress over the past several years. Both business and pleasure travelers alike are utilizing FSD with more frequency as their airport of choice.

In 2016, FSD experienced a record year for passenger enplanements (510,487), the sixth consecutive year of record traffic.

Additionally, FSD surpassed the one million traveler mark last year, which was 5.3 percent higher than in 2015. In 2017, the trend has continued as FSD has seen a 3.4 percent increase in travelers through the first five months of the year.

A decade ago, the leakage rate (the number of area travelers who choose to drive to other airports within the region) was fairly significant; however, this trend has shifted dramatically. The most recent data from year-end 2015, indicated FSD captured 86.1 percent of the airport traffic. This level was more than five percentage points greater than the previous data from 2013. Of the leakage, Minneapolis ranked the highest at 7.6 percent, followed by Omaha at 5.5 percent—an amount half of what it was in 2013.

Along with the convenience FSD offers its travelers, much of the improvement shown in leakage rates can be attributed to Sioux Falls closing the gap with airports in the region for the average cost of non-refundable airfares. Current figures show Sioux Falls with a $348 average, compared to $340 for Omaha and $288 for Minneapolis.

Some airlines have also recently expanded their destination offerings out of FSD, which has also contributed to the desire to fly locally.

• In the fall of 2013, Delta began offering daily flights to Atlanta.

• This summer, United has expanded its capacity to Denver.

• American Airlines began offering flights to Phoenix this past December.

• Allegiant expanded capacity to Las Vegas this summer.

• Frontier resumed its daily flights to Denver as well as flights to Las Vegas this summer.

The waiting and security clearance areas have been updated and expanded at FSD and the U.S. Customs area upgrades are scheduled for completion this fall. Local artists have been commissioned to visually depict the beauty of our area through their artwork.

Forward Sioux Falls, through its Air Service Committee and in conjunction with the Sioux Falls Airport Authority, assists to market the airport and also to attract airlines and destinations to FSD. Recent marketing messages include a focus on the extensive airport upgrades, along with the ease and convenience of flights taken out of Sioux Falls. A dedicated online presence has been established with ongoing analysis and metrics. Automated content such as flight schedules, parking and weather have been added to make the travel experience even more desirable.

Taking a flight in and out of Sioux Falls has never been more flierfriendly and economical. With recent facility upgrades, a minimal difference in flight costs among other airports in the region and ease at which travelers can depart and return, it’s very understandable why FSD continues to impress.

Governing body of Forward Sioux Falls expands The Joint Venture Management Council (JVMC), the governing body of Forward Sioux Falls, has added four appointed members, bringing the total number of seats on the Council to a maximum of 15. The JVMC is comprised of executive committee members from both the Sioux Falls Development Foundation and the Sioux Falls Area Chamber of Commerce, as well as up to five appointed members.

Raquel Blount, Lloyd Companies; Daren Ketcham, City of Sioux Falls; Stephanie Herseth-Sandlin, Augustana University; and Chris Ekstrum, The First National Bank in Sioux Falls, will begin their terms in July 2017.

First PREMIER Bank President Dave Rozenboom serves as the remaining appointed member and was recently named Chair of the JVMC. Rozenboom was appointed to replace Mark Shlanta, SDN Communications, who is term-limited.

34 Chamber News | JULY 2017

JVMC members serving as Sioux Falls Area Chamber of Commerce representatives include Dr. Dave Kapaska; Paul Bruflat, CNA Surety; Steve Van Buskirk, Van Buskirk Companies; Bobbi Thury, Legacy Law Firm; and Tim Sturdevant, Sturdevant’s Auto Parts.

Those representing the Sioux Falls Development Foundation include Dale Froehlich, Prairie Winds Capital LLC; Steve Statz, Avera Health; Jay Rasmussen, Journey Group Companies; Bob Thimjon, Ramkota Companies, Inc.; and Colleen Stratton, PREMIER Bankcard.

Forward Sioux Falls is the proven and successful joint venture economic development partnership between the Sioux Falls Area Chamber of Commerce and the Sioux Falls Development Foundation. Since 1987 more than $52 million has been raised to enhance economic development efforts and improve the quality of life of the region.

HEADLINES

Applications open this month for next Leadership Sioux Falls class The Evan C. Nolte Leadership Sioux Falls program will accept applicants for its 32nd class beginning July 10 through August 16.

The signature leadership program of the Sioux Falls Area Chamber of Commerce has graduated more than 900 people since its launch in 1986.

Leadership Sioux Falls (LSF) identifies current and future leaders of Sioux Falls and educates them on the different aspects that tie the community together, with the intention of inspiring program participants to take action to make a positive impact on the future of Sioux Falls. The program is built around providing educational experiences; thereby helping participants identify ways they can serve and engage in active citizenship of this community in alignment with their individual strengths, talents and purpose.

Chris Filsinger, a business banker with CorTrust Bank, credits his Leadership Sioux Falls experience with strengthening his leadership abilities and helping him understand how he can impact Sioux Falls.

“It is rare for most people to take the time out of their busy lives to really look at what internal values and behaviors guide us as individuals and how we can utilize those qualities to better ourselves and the community we live and work in. Leadership Sioux Falls provided that opportunity for me that I probably wouldn’t have taken otherwise.”

The Leadership Sioux Falls program runs October through April, and concludes with a graduation in May. All seven sessions of the program focus on different facets of the Sioux Falls community, and include topics such as education, local and state government, public safety, business and industry and service.

Minnehaha County Sheriff Mike Milstead was a member of the 10th LSF class. When the opportunity to run for Minnehaha County Sheriff presented itself, he dusted off his notes from a Leadership Sioux Falls session on running for public office. “I had never thought about being an elected official, but I knew I could impact the community in a positive way, and wanted to lead this community in the best way I knew how. Leadership Sioux Falls helped provide me with the tools I needed to follow through on that.”

Similarly, Filsinger reflects on the city bus tour and how it helped him develop a deeper awareness of Sioux Falls as a whole. “Jeff Schmitt of the Sioux Falls Planning & Building Services Department gave us some insight into the challenge of planning for future infrastructure needs for our growing city, while continuing to maintain what we already have in place,” he said. “As Sioux Falls’ footprint grows every year, it is important to have the required roads and utilities in place to support the growth.”

Members of LSF class 31 participate in a recent class session.

LEADERSHIP SIOUX FALLS GOALS:

• To develop awareness of the Sioux Falls area, its challenges and opportunities.

• To strengthen leadership abilities by identifying leadership styles, skills and possibilities.

• To form a network of informed, concerned citizens who can help guide the future growth of the community.

• To educate and motivate leaders to greater involvement in the community.

The Leadership Sioux Falls Selection Committee reviews all applications and selects 30 people to comprise the class. Applicants must be a current resident or employed in the Sioux Falls metro area, be over the age of 25, attend all required sessions, and commit to serving and strengthening the community upon completion of the program.

Previous applicants who were not selected are strongly encouraged to apply for the program again.

The program application, as well as a complete schedule for Class 32, will be available at siouxfallschamber.com under the Programs tab. Applications will be accepted until August 16. Tuition is $495 and is non-refundable. For more information contact Lauren Fosheim at (605) 373-2009 or lfosheim@siouxfalls.com.

chambernews.com | Chamber News 35

HEADLINES

Advertise in the Sioux Falls Community Guide Sioux Falls Area Chamber of Commerce members have an opportunity to promote their businesses to individuals interested in learning more about living and working in Sioux Falls and to fellow Chamber members in the annual Sioux Falls Community Guide.

The guides will initially be distributed at Operation Thank You, a one-day event where volunteers visit Chamber members to share information about the Chamber and thank them for their membership investment; this year it will be held Sept. 27. The publication is distributed year-round and can also be found as a digital flipbook at siouxfalls.com.

mailed from the Chamber office to people requesting relocation information about Sioux Falls. It’s also a great recruiting tool for employers to use when seeking new employees.

The Chamber contracts with Argus Leader Media to produce the Sioux Falls Community Guide. Advertising is open only to Chamber members, with sales closing in early August. For more information about advertising in the Community Guide, contact your Argus Leader Media sales executive at (605) 331-2349.

The Sioux Falls Community Guide includes information on all facets of life in Sioux Falls. This is the official publication

Call Us in Sioux Falls Phone: 605-336-4444 Toll Free: 877-789-3773

2300 W 49th St. Sioux Falls, SD 57105 FischerRounds.com

At Your Service. At Your Side.

Fischer, Rounds & Associates, Inc. is an independent insurance agency with a broad range of personal, commercial, health and life insurance products.

SF-0000363106

Offices also in Mitchell, Pierre, Watertown and Rapid City

36 Chamber News | JULY 2017

HEADLINES

Zeal Growth Accelerator accepts four start-ups The Zeal Center for Entrepreneurship has chosen four companies to participate in its Zeal Growth Accelerator, which launches June 29.

A panel of Zeal’s partners heard pitches from seven early-stage companies and chose Bravo Youth Sports, Gravana 605, Jobiki and Well 365 for this year’s accelerator. These four companies will participate in a 12-week intensive program including a one-day kickoff event and five semi-weekly sessions. The objective of the program is for each participant to develop a strategic, scalable plan to grow revenue and/or increase capacity. Successful completion of the program will culminate to a presentation pitch to potential investors and/or banks to secure funding for the strategy developed during the Growth Accelerator program.

Participants in the Growth Accelerator have access to $20,000 in seed funding, branding and marketing strategy development sponsored by Lawrence & Schiller, mentorship and coaching from Zeal entrepreneurs-in-residence and professional partners and access to the E@Z Co-working space, sponsored by Interstates Office Products.

“It’s great to see the next generation of entrepreneurs working to build high-growth businesses here in Sioux Falls,” said Mike Vetter, president and chief technology officer of DataSync Corp. and a Zeal board member who helped evaluate the applicants. “The Accelerator program provides key tools to help entrepreneurs not only launch successfully, but grow.”

2017 GROWTH ACCELERATOR PARTICIPANTS Bravo Youth Sports has a developed product called The Bravo Board. It is a full-functioning portable LED message center combined with a scoreboard that lets teams keep score and generate revenue with customized advertisements.

Gravana 605 empowers students to become clear and confident communicators. Gravana started as a small summer tutoring program and expanded to a licensed classroom and district curriculum. It is now expanding to an online interface intended to create a learning management ecosystem.

Jobiki intends to change the way millennials and others looks for work. Instead of looking for jobs, Jobiki will enable people to look for and discover companies that match their interests and desires.

Companies will use Jobiki to get in front of potential employees in a new and interactive way that matches to those desires and interests.

Well 365 is an independent, corporate wellness company that understands wellness is more than healthcare costs. Well 365 offers a unique and creative way to create customized wellness programs through an intuitive and customized online portal, as well as inperson health coaching, along with many other programs.

The Zeal Growth Accelerator program is generously sponsored through partnerships with The First National Bank Sioux Falls, Eide Bailly, Lawrence & Schiller, Midco and Interstate Office Products.

Since its inception, Zeal client companies have collectively created more than 728 new jobs with an average salary of nearly $70,000 and secured more than $172 million in equity funding. In addition, entrepreneurs associated with Zeal hold 65 patents with an additional 49 pending.

chambernews.com | Chamber News 37

CONVENTION & VISITORS BUREAU

Enjoy summer in Sioux Falls Summer is here. It’s warm outside, the skies are blue and the city of Sioux Falls is buzzing with activity!

The visitor industry in the community is excited and ready to welcome all of our out-of-town visitors vacationing this summer…the attractions, restaurants, retailers, hotels, gas stations and many more are rolling out the red carpet to welcome our guests with warm hospitality and experiences they will treasure for years to come.

TERI SCHMIDT

Sioux Falls Convention & Visitors Bureau

...visitors choose to come here to enjoy the many opportunities we all enjoy each day

Sioux Falls is known for wonderful people and exceptional quality of life…visitors choose to come here to enjoy the many opportunities we all enjoy each day. As they visit Sioux Falls they create experiences with their families and friends, whether it’s a picnic and photo at Falls Park, a soccer or softball tournament or an evening in downtown. It’s up to each one of us to continue to extend a warm smile and share more activities with visitors we come in contact with…let’s keep them here even longer and invite them back again!

I recently asked a few Sioux Falls people this fun question: If you had only 10 seconds to tell why Sioux Falls is a great place to visit, what would you say? Here are a few of their answers: Jessie Schmidt, Better Business Bureau: “Oh so many things, lovely art and architecture, SculptureWalk, Cathedral of Saint Joseph, great local food choices, great outdoor features, Falls Park, Good Earth State Park and the best and most kind people you will meet anywhere on the globe. Come on over, we would love to have you!”

Sara McMahon, Comfort Inn & Suites: “Iowa has the Field of Dreams. South Dakota has Sioux Falls.

People do come and they stay because we have heart; this is our little slice of heaven.”

Alex Ramirez, USA Media TV: “Sioux Falls is a safe place to visit with good people, good food and good places to see! There is something for everyone, whether you’re into food, history or art…and don’t forget the wine!”

Cindy Walsh, GreatLIFE: “Friendly people, great downtown attractions, Falls Park, great sporting events and entertainment, top of the line medical facilities, low unemployment and many more attractions are just a few reasons to come to Sioux Falls.”

Jan Grunewaldt, Best Western PLUS Ramkota Hotel: “Sioux Falls has it all! Culture, arts, diversity, culinary savvy, shopping, breweries, wineries, gorgeous parks, waterparks, the zoo, the butterfly house, The Outdoor Campus—with the most genuine friendly people ever. We’re the Heart of America!”

Char Roth, J&L Harley-Davidson: “The people. And there is always something going on with a great variety of things to see and do!”

Thea Miller Ryan, The Outdoor Campus: “You can get wet, see a koala, touch a historic rock and eat chislic, all in one day!”

Matt Brunick, AmericInn Hotel & Suites: “The customer service that they will receive is outstanding.”

Enjoy your Summer in Sioux Falls!

Sioux Falls Convention & Visitors Bureau Mission To market the city of Sioux Falls as a one-of-a-kind visitor destination, and to provide premier visitor services, and increase visitor spending in order to enhance economic impact throughout the community.

The Sioux Falls Promise The CVB stands committed to exceeding visitor’s expectations. We will provide superior visitor hospitality in the city best recognized as “The Heart of America.”

For all your convention, meeting and event needs, contact the Sioux Falls Convention & Visitors Bureau: (605) 275-6060, email sfcvb@siouxfalls.com or visit visitsiouxfalls.com; for more updates about the visitor industry, go to pgs. 42-43.

38 Chamber News | JULY 2017

Share your best photos! #WEAREHERESF #FALLSPARKFRIDAY @VISITSIOUXFALLS Find your perfect Sioux Falls memorabilia at the Visitor Information Center and snap a picture of your favorite panoramic view of Falls Park!

Chill down with some ice cream at Falls Overlook Cafe.

Falls Park Visitor Information Center is open daily 9am-9pm.

605.367.7430

CONVENTION & VISITORS BUREAU

MEMBER VOICE

The Value of Peace of Mind The value of professional security services is often overlooked. An ounce of prevention is worth a pound of cure, but how do you measure the ROI on prevention?

JOSHUA D. CALLAHAN Sioux Merchant Patrol

there must also be balance between the cost of protection and the realism of risk

In a time where the status quo changes rapidly, businesses must consider the total cost of their security liability. Businesses carry the burden to defend against theft and shrink, even when insured. Employers have a legal obligation to provide a workplace free from conditions that may cause physical harm to employees. This includes the threat of workplace violence.

Culture can shift in an instant if employee safety is not a priority. Brand reputation can be shredded in a matter of hours in the age of social media if a business appears negligent during a time of crisis.

In this environment, there must also be balance between the cost of protection and the realism of risk and corporate exposure. Security experts around the globe agree that having a well thought out, balanced security plan can save companies money and increase revenues.

Case after case can prove their point, yet prevention and risk mitigation are often intangible.

So, this is the question to answer. How much value do you place on peace of mind?

Security plans need to include a few key elements. The plans must include both cyber security and physical security. These aspects of security are no longer exclusive. Plan creation should include members of the business with great knowledge of the company, its risks and liabilities. It should also include security experts that may or may not be employees of the business. An outside perspective can be of great value even if you have an internal security team when conducting a risk assessment. Finally, keep the peace of mind for all stakeholder’s front of mind throughout the planning process. If the end product still leaves folks feeling vulnerable, there is more work to do.

Hope for the best but plan for the worst. Factors to consider in physical security include: location, top causes of loss in your industry, hiring processes, use of electronic devices such as cameras and alarms, global and local environments, a list of operation critical assets and of course a realistic budget. Select trusted vendors with long track records of delivering results.

Look at both the immediate needs from your security plan and the capability of a vendor to meet future needs. Ask for references. Treat this decision like making a critical hire.

At Sioux Merchant Patrol, our process involves a visit to the client’s property for a oneon-one consultation with the business owner or key personnel responsible for security to understand their concerns and the exposures they have. If the client does not have a security plan in place, we help identify critical areas to address. We look for solutions that will provide business continuity and ROI for the client. A sound physical security plan adds value and peace of mind. It ensures that the business can respond and adapt to threats while allowing you to sleep well at night.

Joshua D. Callahan is the CEO of Sioux Merchant Patrol. He leads security operations for the company and has 15 years of experience working in both private physical security and public service security fields.

Sioux Merchant Patrol was founded in 1950 by Lester Kearney, who later sold the company to his son David. When David passed away suddenly in 2011, his nephews Jesse and Joshua Callahan took the helm of Sioux Merchant Patrol, ensuring that it would stay a family operated, locally-owned business that cares about its clients, employees and community.

40 Chamber News | JULY 2017

BUSINESS NEWS

Sioux Falls Arts Council unveils study showing impact of local arts and culture The results of an economic study commissioned by the Sioux Falls Arts Council indicate that the local nonprofit arts and culture sector generates more than $105 million in economic activity each year in the Sioux Falls area. This is the second time the study has been conducted in Sioux Falls.

The study was conducted by the Americans for the Arts in conjunction with 250 partners in the greater Sioux Falls area. Project economists from the Georgia Institute of Technology customized an input-output analysis model for the region to provide specific and localized data on four measures of economic impact: full-time equivalent jobs, household income, local government revenue and state government revenue. Similar studies were conducted in 341 communities and regions across the country.

The study found that on top of admission costs to events, arts and culture audiences spend an additional $30.35 per person per event.

This figure is up from $21.57 reported in a similar study released in 2012. The effect of these dollars is felt throughout the local economy: organizations pay employees, purchase supplies, contract for services, and acquire assets within the community while audiences spend money locally on meals, hotel rooms and gas, among other things.

Sioux Falls Arts Council Executive Director Kara Dirkson says, “The good work of arts and cultural organizations has intrinsic value,

Sioux Falls Arts Council Executive Director Kara Dirkson speaks at the press conference announcing the results of the recent study on the economic impact of the arts.

adds to our quality of life, and—as this study demonstrates—injects our community with dollars and jobs.”

The Sioux Falls Arts Council coordinates and represents the arts and culture sector in the Sioux Falls region and promotes existing arts programming.

Governor appoints tourism board members Tom Biegler, CEO and President of Ramkota Companies and Regency Hotel Management, and Steve Westra, CEO of Esprit Memory Care and COO of Hegg Hospitality Management, have been appointed by Governor Dennis Daugaard to serve as members of the South Dakota Board of Tourism.

Tom Biegler has more than 25 years in the hospitality industry with Regency Hotel Management and has served as general

manager for franchises including Sheraton, Holiday Inn, Best Western and Radisson.

Steve Westra has been with Hegg Companies since 2009 where he is responsible for business acquisitions and development activities. Both Biegler and Westra have been strong supporters of the visitor industry throughout South Dakota and will bring strong expertise to the board.

TOM BIEGLER

Regency Hotel Management

STEVE WESTRA

Esprit Memory Care/Hegg Hospitality Management

chambernews.com | Chamber News 41

BUSINESS NEWS

Visitor Industry Updates STRAWBALE WINERY TO HOST FOLK OFF & RIB CHALLENGE Strawbale Winery is hosting its fifth annual Folk Off & Rib Challenge on Saturday, July 29. The event features five rib vendors: 2016 champion Big Rig BBQ, 2015 champion Squealers Smoke Shack, Tim’s Grilling, Big J’s Roadhouse and Berke’s BBQ. Sampling for the People’s Choice Award will be from 10-11:30 a.m. The vendors will have their full menu available until 9 p.m.

The Folk Off music competition starts at 11 a.m. Up to 16 acts will compete for the cash prize and a spot as the opener for the Sioux River Folk Festival the following weekend. The award-winning Red Willow Band will provide evening entertainment. There will be several local craft breweries and local wine to enjoy during the day.

Folk Off & Rib Challenge tickets are $15 in advance or $20 the day of the event and are available at either Strawbale Winery or brownpapertickets.com. Kids under 12 are free with an adult.

Cecily Fogarty, Best Western PLUS Ramkota Hotel, and Alan Sunderland, TownePlace Suites, were the grand prize winners of the Sioux Falls Tour Contest. The contest challenged local visitor industry employees to familiarize themselves with area attractions in order to better inform tourists visiting our community this summer.

Thank you to everyone who participated.

This event is a fundraiser for The Boys and Girls Club of the Sioux Empire and The South Dakota Friends of Traditional Music. For more information, contact Strawbale Winery at (605) 543-5071 or strawbalewinery.com.

TWIN CITIES TARGETED IN SALES BLITZ Sioux Falls Convention & Visitors Bureau (CVB) sales managers Anna Eliason, Jill Niedringhaus, Tate Stensgaard, Jackie Wentworth and Erin Zimmerman will travel to Minneapolis, Minnesota July 17-19 to conduct a sales blitz. This is the third year the CVB sales team has targeted the Twin Cities area. The team visits planning professionals for various associations and sports organizations, as well as group tour managers located in the Minneapolis and St. Paul area.

The sales blitz strategy generates new sales opportunities for the CVB by allowing staff to meet one-on-one with planners to discuss future meetings, events and how Sioux Falls could become a future host city. Please contact the Sioux Falls CVB if you have a connection to any organization or association located in the Twin Cities area.

VOLUNTEERS NEEDED FOR SIOUX FALLS GREATLIFE CHALLENGE The Sioux Falls GreatLIFE Challenge is scheduled for August 31 through September 3 at Willow Run Golf Course. Part of the LPGA Symetra Tour, the tournament features some of the best up-and-coming female golfers from around the world competing to earn a spot on the LPGA circuit. Last year’s winner, Nelly Korda of Bradenton, Florida, took home $31,500.

Sioux Falls is fortunate to be a host city for the Symetra Tour.

Tom Walsh and Cindy Walsh are leading a great group of volunteers who are working hard to make this an outstanding event. Additional volunteers are needed for a variety of positions throughout the duration of the tournament. They also need volunteers to serve as host families for the competing players. For a full list of volunteer opportunities and more information, visit greatlifechallenge.com.

42 Chamber News | JULY 2017

Governor Daugaard presents Jerry Dahmen with an official proclamation of June as “I Love Life Month” in South Dakota.

GOVERNOR HONORS JERRY DAHMEN Governor Dennis Daugaard proclaimed June 2017 as “I Love Life Month” in South Dakota. The proclamation recognizes Jerry Dahmen and his “I Love Life” show on KXRB Radio. One of radio broadcasting’s longest running shows, “I Love Life” is celebrating its 37th anniversary. The program airs on KXRB and has featured more than 1,600 guests who have shared their stories of turning adversity into victory. The show has supported a variety of community groups via donations and has been featured on many local and national television programs, including Oprah, Nashville Now and the 700 Club.

Jerry Dahmen is the News Director of Townsquare Media’s KXRB in Sioux Falls. He created and hosts the “I Love Life” program. Dahmen is also an Edward R. Murrow and George Foster Peabody Honoree, has written two best-selling books and produced five CDs, all based on the “I Love Life” concept.

BUSINESS NEWS

CVB SET TO WELCOME VISITORS AT REST STOPS The CVB and several local hospitality partners will greet visitors at two interstate information centers this summer. Team members will be at the Valley Springs Information Center along Interstate 90 from 9 a.m.–4 p.m. on July 21 and August 4. Visitors will also be greeted at the Vermillion Information Center along Interstate 29 on July 28 from 9 a.m.–4 p.m.

These rest stop welcome events are an opportunity for the local hospitality industry to draw visitors off the interstate and into Sioux Falls to experience the community. They also serve to promote Sioux Falls attractions and events, restaurants, and hotels. The CVB team will hand out Sioux Falls visitor guides, visitor maps and Falls Park brochures with warm hospitality!

Performers participate in The Greatest Show on H2O at Catfish Bay.

BUILDING DREAMS AT CATFISH BAY The Greatest Show on H20 at Catfish Bay is about more than just water skiing. The family-friendly show that has something for everyone, including a great message to inspire people to chase their own dreams: “Dream Big and Never Give Up!” The volunteer-run show has three main aspects to it: a stage show, stunt show and ski show. The stage show includes comedy acting and takes place on land. The stunt show takes place with high performance snowmobiles, boats and a jet ski flyboard. The main part of the show—the ski show—involves water skiing behind several high-powered boats.

Since 1994 Catfish Bay has trained 33 young adults to ski in professional shows around the world. They have helped people achieve their dream of becoming a professional water skier. Catfish Bay skiers have gone on to perform in places like Japan, Germany, China, Sea World, Cypress Gardens and more. This year, Catfish Bay has one skier at Universal Studios in Japan, three skiers at Lego Land in Florida, one in Germany and one at Tommy Bartlett’s in Wisconsin.

Catfish Bay has been putting on water shows for almost 25 years.

Going to a show is a summer tradition for many families in the Sioux Falls area. Catfish Bay shows are held every Friday evening at 7 p.m. from Memorial Day to Labor Day, with 2 p.m. shows on holidays. For ticket and schedule information go to catfishbay.com

CVB CREATES NEW GUIDE TO CITY VENUES

Jackie Wentworth visits with travel and tour operators at IPW.

CVB ATTENDS IPW TRAVEL SHOW The Sioux Falls CVB partnered with the South Dakota Department of Tourism and other South Dakota communities to collectively market the region to international travel and tour operators at the U.S. Travel Association’s IPW in Washington D.C. Sales manager Jackie Wentworth represented the CVB at the event. IPW is one of the largest international travel trade shows connecting United States destinations with tour operators from 70 countries. Over the course of three days, the South Dakota delegation met with 97 travel professionals representing 22 countries. The goal of attending IPW is to consistently grow the number of international visitors that travel to and through Sioux Falls. Currently 7 percent of the guests signing in at the Falls Park Visitor Information Center are coming from other countries.

The Sioux Falls CVB has created a new venue guide to sell the city as a premier host destination for meetings, conventions, tradeshows and sports events. The guide features meeting spaces and sports facilities in Sioux Falls with updated diagrams, room charts and vivid imagery. An overview of the city, transportation options, entertainment and attractions provides a brief look into the offerings an attendee can expect to experience. Services that the CVB provides to roll out the red carpet for each group are also included. The guide will be used and distributed at tradeshows across the country, in direct mail communications and viewable on visitsiouxfalls.com.

chambernews.com | Chamber News 43

MEMBER VOICE

Allow family members to find their place in the company Working with family can present some interesting challenges – not only for the family member, but also for the staff and yourself. My son, Joey Schultz, just celebrated his 15th anniversary with our creative services company, HenkinSchultz, and is in his first year of being one of three new partners. His transition from becoming ‘the son of the boss’ to a wellrespected talent all on his own has been an honor for me to watch and participate in.

KIRBY SCHULTZ HenkinSchultz Creative Services

He had to work harder to prove to others that he belonged with our talented group.

Unfortunately, human nature can handicap and overshadow a family member’s ability to fit in and contribute. That’s a challenge that must be overcome. I didn’t want Joey to be known around the office by the title ‘Boss’s Son’ – I didn’t want that for him, for the staff, or for me.

From the beginning, I wanted him to be working with us – worthy of his position all on his own. He had to prove himself every day. He still does. We all do.

I’m his worst critic and my instinct naturally made me hold him to a higher standard than anyone else. He had to work harder to prove to others that he belonged with our talented group. He started – slowly, quietly, deliberately – earning his stripes with the staff. He walked in the door and went to work – part-time, at first, doing those little tasks that no one else wanted to do: pulling crab grass from the front yard, running errands and lugging heavy photo and video gear at all hours for shoots.

After high school, he showed interest in motion graphics. He’d always had considerable artistic talent and he was able to develop himself into a well-respected motion graphic artist, videographer and team player all on his own. His quiet demeanor and extremely witty understated observations have made him an enjoyable and invaluable member of the HenkinSchultz team. I can honestly and proudly say that everyone loves Joey.

In fact, he worked with one of our teammates for over 4 months before they found out that Joey was actually my son. During a random conversation, Joey was asked what his father did for a living. “He sits over there and edits video sometimes,” Joey replied in his dry manner. The employee hadn’t had a clue that Joey was related to me at all. To me, that’s the way it should be.

Joey and our other new partners – 17-year HenkinSchultz veteran Becka Burger and 15-year veteran Jason Jellis – are helping to take HenkinSchultz to the next level. We’re poised to grow in wonderfully creative ways. I’m proud to say I’m part of that team and I’m excited to watch and help develop our future growth.

My advice to other business owners considering adding family members to their team is: be fair, show no favors, set an example of hard work, always show consideration for your current staff and their positions, and understand the added pressures on staff, your family and yourself. Above all, allow them to succeed on their own.

Kirby Schultz is an owner and partner at HenkinSchultz Creative Services – a full service marketing agency founded more than 25 years ago. Kirby’s son, Joey, has been working at HenkinSchultz since 2002 and recently became a partner in the agency.

44 Chamber News | JULY 2017

USING YOUR MEMBERSHIP

Networking Works

The Chamber offers events at all times of the day

BY PAT LUND

Sioux Falls Area Chamber of Commerce

It’s said in business, it’s not just what you know, but who you know that creates success. Throughout the years, the Chamber has provided several opportunities to make connections in our community. The Membership Mixers were launched in December 1982, shortly after the Diplomat Committee was established to enhance the membership experience. They are held monthly from 4:30-7 p.m.

Businesses reserve the sponsorship opportunity to share their hospitality with the business community and to promote their business or organization.

Mixers have always been a popular sponsorship option for local businesses. In the early years, when they were held at local event venues, there was always strong interest in sponsorship. When the option was made available to hold the event at the sponsor’s business, the popularity skyrocketed. This practice offers an opportunity for members to visit the business’ physical location and get a better understanding of their mission and operation. Currently, Mixer sponsorships are booked into the year 2020 and average attendance is 300. With so many people in attendance, it offers a great opportunity meet several people from various industries of our community.

In the past year, the Membership team at the Sioux Falls Area Chamber of Commerce has created two additional networking events intended to offer an enriched personal experience in a smaller venue.

ChamberHood is a luncheon that brings the Chamber to the neighborhood areas of the city—northwest, northeast, downtown, southwest, southeast. Attendance is open to all Chamber members who may live, work or commute through that area of town … or perhaps someone who just likes to stay up to date on local happenings. The program features an update from the City Planning Office regarding development and activity in that specific part of town, a briefing from the Chamber’s Public Affairs Team regarding local, state and national legislative activity, as well as self-introductions so that attendees can meet some of the people in their neighborhood.

Attendance is typically capped at 75 participants and it’s held at a neighborhood business which allows the host to showcase their operation, and attendees can visit some of the businesses who play an important role in the economy of our business community. At the close of each ChamberHood event, we are amazed how many people

Chamber members enjoy networking at a monthly membership mixer.

linger to visit with other attendees. It confirms that people are seeking opportunities to make meaningful business connections.

To further accommodate that desire among the membership, we launched a new event in June called Morning Mingle. The first event was held from 7:30-9 a.m. at the Girl Scouts - Dakota Horizons office on Marion Road. Morning Mingle is a low-key event. There’s no agenda, no program…just an opportunity to meet some new friends over a cup of coffee and bagel, which were generously donated by Caribou Coffee & Einstein Bros. Bagels. Each attendee left Morning Mingle with some delicious Girl Scout cookies provided by our gracious hosts.

Young Professionals Network members are invited and encouraged to attend to become immersed in the business community. YPN also hosts network-wide connection events, including Off the Clock and Morning Buzz.

So whatever your interest, time availability or experience, the Chamber has a networking opportunity for you. For more information, please contact membership events manager Valerie Willson at vwillson@siouxfalls.com or (605) 373-2010.

We can’t wait to meet you at a Chamber event soon!

chambernews.com | Chamber News 45

RIBBON CUTTINGS

Ribbon Cuttings

The Sioux Falls Area Chamber of Commerce holds ribbon cutting ceremonies for members to celebrate joining the Chamber, milestone anniversaries, grand openings, expansions or remodelings. Ribbon cutting ceremonies are organized free of charge for members and are held Monday through Friday at 11:30 a.m. and 4:30 p.m. The public and all Chamber members are invited to share in the celebration. Call (605) 336-1620 for more information or to schedule your event.

Groundbreaking ceremonies are coordinated by the Sioux Falls Development Foundation. Call (605) 339-0103 for more information or to schedule your event.

American Bank & Trust

3405 S. SYCAMORE AVE. abt.bank American Bank & Trust has opened a new full service branch at 41st and Sycamore. L to R: Preston Steele, Jay Rasmussen, Steve Van Buskirk, Trisha Moe (branch manager), Nathan Stallinga, Doug Tribble (market president), Brad Nelson and Jack Steele.

NEW LOCATION

Campbell Supply RibFest

100 N. LYON BLVD. sfarena.com The Sioux Empire RibFest event draws thousands of visitors to the fairgrounds each spring.

L to R: Nathan Stallinga, Sheila Hoff, Mark Luke, Rick Huffman, Joey Rotert, Chris Semrau (SMG assistant general manager) and Chops.

MILESTONE ANNIVERSARY

Caribou Coffee & Einstein Bros. Bagels

4200 S. LOUISE AVE., SUITE 1000 The goal of the Coffee & Bagel concept is to bring the best coffee and the best bagels together under one roof. L to R: Steve Spindler, Laurie Knutson, Larry Ayres, Jeffry Umberger (catering operations manager), Paula Kellogg, Nathan Stallinga and Tammy Beintema.

NEW MEMBER

Copper Pass Apartments

3630 S. SPARTA AVE. Costello Companies broke ground on a new apartment complex – the building is designed using the rigorous “Passive” standards for energy efficiencies. L to R: Brad Dietzenbach, Randy Reese, Mark Lauseng, Tom Costello, Governor Dennis Daugaard, Dan Costello, Kent Paulson, Jay Rasmussen, Paul Bruflat and Les Kinstad.

GROUNDBREAKING

46 Chamber News | JULY 2017

RIBBON CUTTINGS Dow Rummel Village

1321 W. DOW RUMMEL ST. “Building Our Caring Community” will allow Dow Rummel to build new Memory Care and Assisted Living centers and expand the Village Center and Main Street. L to R: Darla Van Rosendale (CEO), Mike Jamison, Holly Swedeen, Rich Garry, Arlene Kirby, Dan Kirby, Mayor Mike Huether and Dr. Dave Kapaska.

GROUNDBREAKING

Eide Bailly LLP

200 E. 10TH ST., #500 eidebailly.com Founded in 1917, Eide Bailly is pleased to celebrate its 100th Anniversary. L to R: Aaron Clayton, Julie Nelson, Dan Doyle, Keith Severson (partner), Derrick Larson (partner-in-charge), Jay Soukup, Nathan Stallinga, Christie Aberson and Peggy Rang.

MILESTONE ANNIVERSARY

Fahrendorf Family Chiropractic & Wellness, P.C.

NEW MEMBER

229 W. 39TH ST., SUITE 300 fahrendorfchiropractic.com Fahrendorf Family Chiropractic & Wellness is a third generation chiropractic practice focusing on inspiring patients to take control of their personal health and the health of their families.

L to R: Dave Fahrendorf, Eric Anderson, April Meyerink, Dr. Eric Fahrendorf (president), Dr. Donn Fahrendorf, Mike Hauck, Sheila Hoff and Julie Carlson.

First Dakota Title

6340 S. WESTERN AVE., SUITE 100 thetitleresourcenetwork.com First Dakota Title has relocated its south office location to better accommodate its clients and customers. L to R: Mark Wahlstrom, Tom Ries, Mark Luke, Kyle Aspaas, Lucas Fiegen, Michael Anderson (corporate counsel), Ashley Hoffman, Nathan Stallinga, Lynda Billars and Cory Weeden.

NEW LOCATION

The First National Bank in Sioux Falls

5205 E. ARROWHEAD PKWY. fnbsf.com First National Bank is excited to celebrate the opening of their new east side branch on Arrowhead Parkway. L to R: Emily Blackwelder, Nathan Stallinga, Jay Rasmussen, Val Lemkau (branch manager), Gary Gaspar, Chris Ekstrum (president), Christine Bruning and Mel Gollnick.

NEW LOCATION chambernews.com | Chamber News 47

RIBBON CUTTINGS Good Earth State Park at Blood Run Visitor Center

EXPANSION

26924 480TH AVE. Good Earth State Park is an important cultural and historical site and a unique nature retreat adjacent to the most populated part of our state.

They recently opened a new Visitor Center.

L to R: Dick Brown, Jeff Scherschligt, First Lady Linda Daugaard, Larry Wright, Jr., Karen Gundersen Olson, Governor Dennis Daugaard, Calvan Harlan, Dr. Dave Kapaska, Cathy Peterson, Doug Hofer, Katie Ceroll and Kelly Hepler.

Grand Living at Lake Lorraine

NEW MEMBER

2815 S. WESTLAKE DRIVE grandliving.com Grand Living at Lake Lorraine is a senior living community, featuring independent and assisted living and memory care services. They have a hospitality focus providing a remarkable personalized experience. L to R: Kelly Woldt, April Meyerink, Steve Van Buskirk, Nathan Stallinga, Ashley Vogt, Laura Preheim (executive director), Chris Filsinger, Mayor Mike Huether, David Johnson and Matt Munterfering.

Jacky’s Restaurant

3308 E. 10TH ST. Jacky’s Restaurant has expanded to the east side of Sioux Falls. L to R: Mariah Marroquin, Polo Marroquin, Dean Karsky, Ashley Marroquin, Mayor Mike Huether, Christopher Marroquin, Barbara Roberts Hass, Tim Sturdevant, Apolonio Marroquin, Estefana Marroquin, Cindi Johnson, Jackelyn Vanloh (owner), Nathan Stallinga and Leslie Reyes Marroquin.

NEW MEMBER

JuliAna’s Boutique LeFemme

NEW MEMBER

196 E. 6TH ST. siouxfallsboutique.com JuliAna’s is an upscale women’s boutique that offers not only timeless and elegant styles, but edgy and unique trends as well. L to R: Brittany Olshove, Marty DesLauriers, Mayor Mike Huether, Nathan Stallinga, Lana Olshove (co-owner), Dan Doyle, Julie Haagenson (co-owner), Julie Nelson, Nancy Weber-Sweere and Vonda Barnes.

MK Threads Boutique

mkthreadsboutique.com MK Threads Boutique specializes in clothing the active woman who wants to be on trend without breaking the bank. L to R: Chad Huston, Hannah Nehlich-Arobba, Amy O’Connor Hoback, Amber Schwiesow, Melanie Huston (owner), Laurie Knutson, Kelly Grovijahn (owner), April Meyerink, Nickole Karleen, Julie Nelson and Jess Schaap.

NEW MEMBER

48 Chamber News | JULY 2017

RIBBON CUTTINGS Nature’s Way Juice Bar

2604 S. LOUISE AVE. Nature’s Way is a healthy alternative for your family specializing in fresh juice and smoothies. L to R: Gary Steen, Kristin Hoefert, Amber Schwiesow, Kelly Grovijahn, Heather Steen (owner/operator), Sage Sisson (owner/operator), Eric Anderson, Gary Gaspar and Rose Steen.

NEW MEMBER

Place My Heart

placemyheart.com Place My Heart is a new child care employment agency locally serving Sioux Falls. L to R: Kim Frey, Chris Filsinger, Derrick Karsky, Jenna Neth (owner), Derrick Fischer, Laurie Knutson, April Meyerink and Jay Soukup.

NEW MEMBER

Revolution Yoga and Cycle

NEW MEMBER

3824 S. WESTERN AVE. revolutionsiouxfalls.com Revolution Yoga and Cycle is Sioux Falls’ first and only boutique cycle and yoga studio. They are proud to feature the area’s best instructors and state-of-the-art equipment. L to R: Steve Moeckly, Colleen Schurrer (co-owner), Joe Millar, Mark Luke, Braden Bradfield (co-owner), Alex Ramirez, Julie Nelson, Mike Hauck and Brooke Moeckly.

Sioux Falls U.S. Army Recruiting Center

NEW MEMBER

5019 S. LOUISE AVE. goarmy.com Sioux Falls U.S. Army Recruiting Center is the active duty and army reserve recruiting center for southeastern South Dakota. L to R: SSG Samuel Simondet, SSG Raymond Vrbsky, Kristin Hoefert, Nathan Stallinga, SFC Adam Olson, Daren Anderson, SSG Daniel Modugno, Rod Carlson, CPT Brenden Burson and SGT Trevor Silva.

USD Discovery District

GROUNDBREAKING

4800 N. CAREER AVE., SUITE 100 The USD Discovery District, an 80-acre corporate and academic research park, broke ground for construction of the initial roads and utilities that will provide the foundation and main intersection for the district. L to R: Mike Rush, Angie Belden Martinez, Eddie Sullivan, Christine Hamilton, Rich Naser, President James W. Abbott, Governor Dennis Daugaard, Bob Sutton, Christine Erickson, Daren Ketcham, Dr. Dave Kapaska, Mark Shlanta and Russel Olson. chambernews.com | Chamber News 49

RIBBON CUTTINGS Wendy’s Restaurants

400 S. LYONS AVE. Wendy’s at 400 S. Lyons has a new modern design, including a fireplace, television, comfortable seating and wi-fi bar. L to R: Lexie Frankman, Larry Ayres, Mark Luke, James Payer II, Debbie Boyle, Timothy Boyle (CEO), Jason Taylor (district manager), Mike Hauck and Kristina Myers.

REMODEL

Wireless World

7760 S. DAKOTA HAWK AVE. wirelessworldus.com Wireless World/Verizon opened their third location in Sioux Falls at 85th and Minnesota Avenue. L to R: Andrew Ness, Jered Schock, Kristin Cooke, Todd Van Tol (CFO), Vince Lubben (president), April Meyerink, Nathan Stallinga, Bobbi Thury and Matt Misner.

NEW LOCATION

Strong Partnerships We believe strong community partnerships strengthen neighborhoods and cities, enhance a community’s livability, and empower those who live in it.

At Bank Midwest, we understand that these partnerships are the foundation of our success, and the strong ties we work toward

11th and Minnesota • 605.275.9559 Apply Online at BankMidwest.com/Mortgage • Member FDIC 50 Chamber News | JULY 2017

MEMBERSHIP

Member Anniversaries 35 YEARS

Rehfeld’s Art & Framing Framing Galleries-Retail rehfeldsonline.com

20 YEARS

AMERI/STAR Real Estate, Inc. Harlan E. TenNapel Affiliate-Real Estate housesbyharlan.com

Mrs. Murphy’s Irish Gifts Gift Shops mrsmurphys.com

Sioux Falls Christian Schools Association Associate Member siouxfallschristian.org

Steever House Bed & Breakfast Bed & Breakfast steeverhouse.com

TownePlace Suites

By Marriott/Homefield Drive Hotels & Motels towneplacesuites.com\fsdts

Washington Pavilion Associate Member washingtonpavilion.org

15 YEARS

G.A. Johnson Construction, Inc. Contractors-General gajci.com

G’s Storall

Storage-Personal & Commercial

Sioux Falls Woman Magazine, LLC Magazine/Advertising siouxfallswoman.net

Waddell & Reed, Inc. - Chad Belitz Affiliate-Insurance

10 YEARS

The Bergquist Company Manufacturing bergquistcompany.com

C-Lemme Companies, LLC Construction c-lemme.com

Congratulations to the following members who are celebrating their milestone membership anniversaries this month. They are part of a continued commitment to our community through their investment in the Sioux Falls Area Chamber of Commerce. To learn more about Chamber membership, contact (605) 336-1620 or sfacc@siouxfalls.com. Find a complete Membership Directory online at siouxfallschamber.com or on your smartphone using the Chamber’s app — search “Sioux Falls Chamber” in the Google Play or iTunes stores.

Legacy Wealth Group - Keith Schaefbauer Affiliate-Insurance legacywealthsf.com

Reliabank Dakota Associate Member reliabank.com

5 YEARS

Arthritis Foundation Upper Midwest Region Associate Member

Audiology Specialty Clinic Hearing Aids audiologyspecialtyclinic.com

CO-OP Architecture Architects co-oparch.com

Dakota Management Corp LLC dba Dakotah Lodge Hotels & Motels dakotahlodge.com

Keller Williams Realty Sioux Falls Real Estate kwrsf.com

FIRST-YEAR MEMBERS WHO REINVESTED IN THEIR MAY ANNIVERSARY MONTH

Allstate - Pickering Agency

Insurance agents.allstate.com/daniel-pickering-sioux-falls-sd.html

Blue Haven Barn and Gardens Banquet Facilities bluehavenbarn.com

Compass Health

Home Health Care Equipment & Supplies compasshealthbrands.com

Dr. Dennis L. and Casey Murschel Associate Member

Hartman Architecture, LLC Architects

MarketBeat.com Financial Services marketbeat.com

Olgetree Deakins Nash Smoak & Stewart Attorneys ogletreedeakins.com

South Dakota Wind Energy Association

Keller Williams Realty Sioux Falls Diane Rust

Associate Member sdwea.org

Keller Williams Realty Sioux Falls Tara Allen

Department Stores walmart.com

Affiliate-Real Estate

Wal-Mart South

Affiliate-Real Estate

Meredith & Bridget’s Flower Shop Florists-Retail mbpflowers.com

NCB Management Services, Incorporated Financial Services ncbi.com

No Streaking Window Cleaning Window Cleaning nostreakingsiouxfalls.com

Simply Nails Nail Salon

South Dakota Parks & Wildlife Foundation Associate Member parkswildlifefoundation.org

chambernews.com | Chamber News 51

MEMBERSHIP

New Members

New members are printed in each issue of Chamber News. Following is a list of businesses or individuals who have invested in the greater community by joining the Sioux Falls Area Chamber of Commerce.

An online Membership Directory can be found at siouxfallschamber.com or by using the Chamber’s App, available in the iTunes and Google Play stores. Want to become a member? Call (605) 336-1620.

605 Chiropractic & Wellness Chiropractors, DC Jordan Fey, DC, (605) 271-2261 3822 S. Western Ave., 57105 605chiropractic.com

Careers Unlimited Staffing LLC Employment Agencies Carol Dane, (605) 336-9800 3905 S. Western Ave. #201, 57105 dakotacareers.com

Conversation Piece

Game Changer

Simmons Presentations

The Green Back App

Tommy Jacks Pub

kRav’N

Williams-Manny Insurance

Associate Member Marcelo Krunitzky, (605) 767-1630 510 N. Cliff Ave., Harrisburg, SD 57032

Business Service Pete Havard, (605) 310-9042 1617 S. Point Dr., 57103 thegreenbackapp.com

Decor/Gifts-Home Chelsea Tracy, (605) 271-4783 301 S. Minnesota Ave., 57104

Restaurants Mark Fonder, (605) 274-3338 3512 W. 74th St., 57108 kravn.com

Customs Direct LLC

New You Infrared Sauna Spa

Consultants Jim Masloski, (605) 626-6271 2329 N. Career Ave. #1, 57107

Speaker W. Tom Simmons, (605) 274-7469 wtsimmons.com

Bars & Lounges Justin Johnson, (605) 367-9706 214 E. 12th St., 57104 tommyjacks605.com

Insurance Keith Halgerson, (605) 310-4476 5024 S. Bur Oak Pl., Suite 117, 57108 williamsmanny.com

Spas Sonya Wilson, (605) 809-1431 2525 S. Shirley Ave., 57106 newyouinfrared.com

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52 Chamber News | JULY 2017

FIVE QUESTIONS

Five questions is a monthly feature on a Chamber volunteer, Chamber member or staff member. Want to be featured here? Call (605) 336-1620.

Five questions with Wendy Dooley Wendy Dooley is approaching her one year anniversary of employment at the Zeal Center for Entrepreneurship, where she serves as a Program Manager and Relationship Builder. She holds a B.A. in Business Management and M.Ed. in Adult/Higher Education Administration. Wendy has been married to Rodger for nearly 17 years, and together they have three sons; Ethan (16), Sawyer (11) and Rylan (9). She stays active with kids’ school and church activities.

What is your favorite thing about Sioux Falls?

It’s hard to define one thing, because I truly love this city. It has provided me a safe place to raise our kids, incredible opportunities to connect with passionate and dedicated people and plenty of amazing places to eat and enjoy time with family and friends.

Name a tool could you not live without. Why? Social media. I know it can get a bad rap, but I truly believe that social media (when used for its intended purpose) provides a platform to stay connected both personally and professionally.

Plus it can serve as a catalyst for businesses to start and grow.

WENDY DOOLEY

Zeal Center for Entrepreneurship

What is something that you think would surprise people about the Chamber?

I would guess many people don’t know that the Chamber is a stakeholder in Zeal. They, along with the Sioux Falls Development Foundation and Forward Sioux Falls, helped make Zeal (formerly the South Dakota Technology and Business Center) a reality. I am very grateful to their leadership, past and present, for having the vision to bring entrepreneurial resources to Sioux Falls.

What are some ways to foster connections between the entrepreneur community and the broader business community?

It’s not meant to be a criticism, but I think many of us tend to work in siloes. When I’ve had the chance to introduce the broader business community to an entrepreneur or vice versa, the synergy and excitement is there. We need to create more opportunities for these kinds of collisions to occur, because there is value for everyone.

Make a prediction! What change(s) do you expect might happen in Sioux Falls and the region in the next five years?

There is a committed group of entrepreneurs and business leaders who are passionately working to create a vibrant culture that actively supports entrepreneurial collaboration with the greater business community. I predict that in the next five years or less, Sioux Falls will be a nationally recognized entrepreneurial hub.

chambernews.com | Chamber News 53

FROM THE ARCHIVES As a membership organization with a history spanning more than a century, the Sioux Falls Area Chamber of Commerce has influenced progress across the community in a number of ways throughout the decades.

Lewis Drug celebrates 75 years

Lewis Drug, founded in 1942, was South Dakota’s first self-service drugstore. John Griffin was the store’s first manager, and by 1946 he had become co-owner. The lower left photo from the 1940s shows John working with other employees to clean the sidewalk in front of the original store on South Phillips Avenue.

The company grew, and by 1956 Lewis opened a new, larger location at 35th and Minnesota Avenue called Lewis Southgate. In the top photo, shoppers are shown filling the Southgate store. Its success resulted in several additions to the store, and eventually relocation a few blocks south to 41st and Minnesota. Southgate will move again in November this year to a new store under construction at 37th and Minnesota. In the lower right photo, John Griffin and son Mark Griffin are shown in front of the Westgate store on 12th and Kiwanis in the early 1980s.

Lewis Drug is celebrating its 75th anniversary this year, and is still led by members of the Griffin family. Mark Griffin serves as President and CEO. His daughter Nikki is Corporate Vice President – the third generation of Griffin family leadership.

54 Chamber News | JULY 2017

Do What

You Love Let Midco® Hosted Phone take care of the rest.

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Midco Business internet is required. Service is not available in all areas. Some restrictions may apply. Visit Midco.com/Business for details. © 2017 Midcontinent Communications. All rights reserved.

Thomas Ambrose II, MD

Samuel Schimelpfenig, MD

Matthew Blake, MD Michael Devish, DO* Kathlyn Drexler, MD Patrick O’Brien, MD

Starting September 2017

Brian Dix, DPM

Starting September 2017

Gustavo Diaz, PA-C

Tyler Krome, PA-C James Ramos, PA-C

Aaron Pemberton, MD*

Kerry Van Overbeke, PA-C