Many companies use a Multi-Channel Communication Software, thinking it’s an omnichannel platform. Multichannel communications allow organizations to deliver information to their customers based on their preferences. If they prefer to receive an invoice or bill in the mail, multichannel communications can do that. If they’d rather get that invoice via email, a multichannel Software approach can do that as well.
https://www.aclmobile.com/multi-channel-communications-platform