ConRes Season of Appreciation

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The Tax team does great work. They complete requested tasks in a timely manner.

The Cloud/Microsoft team has made the quoting and ordering process very easy and they’ve been very helpful with all the subscription orders.

My appreciation goes to Lou Novakis and the Contract and Compliance Team. I have had the pleasure of knowing Lou since I started at ConRes in October 2008, and he has been a constant source of advice and support throughout my career. Lou is an invaluable asset to ConRes!

The Accounting/Finance department has had a lot of personnel changes over the last couple of years. It’s great to see some people have a positive attitude and work to make improvements. They also worked tirelessly on the T&M sale, providing a ton of data on top of their regular roles, which enabled us to have a successful and seamless divestment. Thanks for all the behind the scenes work you do; it’s noticed and appreciated!

The Customer Service/Order Entry team organizes some chaotic situations and keeps customers happy.

The Customer Service/Order Entry team suppors order flow and invoicing and provides SAP support for all types of reporting. They have to be on point and available at all moments of the workday. They are always willing to help solve order issues and work late if needed for urgent high priority sales. They work well together at supporting my accounts.

I greatly appreciate the Customer Service/Order Entry team’s consistent willingness to assist and their proactive approach in directing issues to the appropriate team for effective resolution.

Customer Service/Order Entry is always eager to help and resolve any issues quickly and painlessly. They make day-to-day tasks a lot easier for everyone.

Customer Service/Order Entry gets the work done every day!

The Customer Service/Order Entry team is so helpful every day. They always go above and beyond, and are very helpful and explain when I make a mistake, which is very rare!! Thank you.

Diana, Robin and the Customer Service/Order Entry team have been immensely helpful throughout the year. We couldn’t do our jobs without their help. They often go above and beyond to ensure things go smoothly for all involved.

- Joe Cardia

Ben’s Data Center team does a phenomenal job supporting our customer’s cluster in cabinet deployments. It entails complicated wiring requirements, and the attention to detail is impeccable.

- Janet Gray

The Data Center team has gone above and beyond this year in helping us stay on track with meeting our customer’s strict delivery timelines. The PS team was able to overcome many roadblocks including fixing cabinets that arrived damaged, identifying customer errors on the build and power cable shortages. By the end of 2024, this team will have completed well over two dozen clusters for our customer. Because of the quality of work this team puts out, our customer’s sales have grown over 42% from last year alone! Thank you so much Jordan, Tucker and Pete! Truly could not have done this without you all!

- Heidi

The HR department, especially Michelle Varga, were very helpful to me on several occasions this past year.

HR is awesome because not only do they handle the policies, benefits and paperwork for ConRes, they help me address challenges, achieve goals for the division, advocate for employees and work tirelessly behind the scenes to make ConRes the best place to work!

Not your mother’s HR department”......

The HR department always makes me feel comfortable when working with them. They keep me informed on all company policy changes, 401k information, health insurance changes and many other important topics related to my employment at ConRes. Their combination of professionalism and friendliness make them very approachable. Thank you for all that you do.

I had a few questions for HR this past year and they have been great with all the assistance with paperwork and getting the additional help when needed.

Whether it’s employee relations, benefits, recruiting or simply being there to guide me through the complexities of workplace challenges, the HR team is always ready to step in and provide me with their support.

- Peter Mirabile

I’ve just joined the team here at ConRes and the HR staff was great in helping me through the process!

HR is always willing to lend a helping hand with whatever comes their way. Even if it has nothing to do with them, they go the extra mile with no questions asked.

BR15 Warehouse - Congrats to receiving; they are always on top of all of our PO’s when any actions are needed, and especially Corey Fournier.

I truly appreciate the support the Warehouse has given me all year.

I’m grateful for the BR15 Warehouse, and shipping department for being so thorough with all the parts we need to complete orders!

- Tucker Kram

The Warehouse has been very helpful.

- Benjamin Muise

Everyone on the Warehouse team does such a great job servicing our customers. With one of our services projects, they went above and beyond and were so easy to work with.

Thank you to all of you for everything you do!.

The Warehouse’s response time is unbeatable. All are very professional and helpful.

I appreciate all the excellent support that the Managed Services team provide to our customers and our internal teams.

- Katye Pederzani

The entire Managed Services team has been there for me everytime I needed assistance, whether it is computer related or phone issues. Thank you.

The entire Warehouse is a well-oiled machine, where everyone communicates with one another, and nothing is left hanging. They respond promptly to requests and notify us if there are any issues, or corrections needed. They never complain when we have multiple changes, or equipment that needs to be pulled together in a hurry, and it’s rare that there’s ever a misshipment due to anything on their part. My team and I are grateful to have the warehouse folks, as it’s one less thing we have to worry about during the hectic pace of our daily work. Thank you!

- Diana Rotelli

Mark and Rachel with Marketing always come up with new and creative ideas not only for customer and vendor events, but also for Conres employees and do it in a very professional manner. They make us all look good.

- Stephanie Desmarais

Our Marketing department at ConRes goes above and beyond to make sure that sales reps have the resources that they need to be successful. They are always working hard to create content and planning enjoyable and unique events both for ConRes employees and for our customers. Thank you for all that you do!

- Samantha Patterson

Rachel and Mark with Marketing do an amazing job of keeping our teams and branches connected with fun activities.

- Angela Vance

The Marketing department turns marketing material around very quickly. They’re always very helpful and responsive.

Mike Weber

Mark and Rachel with Marketing are very responsive to sales. Whenever I need a white paper, it is quickly available. Mark has always been supportive in providing swag items for new customers.

- Stephen Thombs

Tim Brown and MIS have worked hard this year to try and fix some of the lingering issues. His team is always reponsive.

- Dave Bader

While I appreciate the entire MIS organization, I wanted to particularly commend Tim Brown and the relatively new Finance IT group who have been doing a fantastic job of implementing continuous improvement when it comes to SAP and other financial systems at ConRes. I appreciate the way the team tracks the needs and initiatives of the broader ConRes community and provides communication to all parties. So much meaningful progress has been made in such a short amount of time.

- Katelin Downer

MIS is always trying to improve our SAP system and the way we do our processes, and for that, I am grateful.

The MIS team is great to work with.

MIS has helped swiftly resolve many PEBKAC errors and keeps the organization going, especially after going fully remote. This team is not getting the recognition they deserve for their role in making sure we stay connected.

- Rebekka Popov

The MIS team provides timely assistance and are cooperative; they are great contributors to shared efforts.

- Virginia Lyon

I appreciate the Networking team for always helping with computer problems and login issues.

- Dave Thorne

I appreciate the MIS team for supporting ConRes and its employees on a daily basis.

- Louis Novakis

To all PS for supporting IT On Demand--from PS Management to PS Engineering you are always there for me. Thank you team, you’re the best!

- Mark Giannelli

I truly appreciate the support the Networking team has given me all year.

- Carl Smith

Rick and Liz with Payroll are great to work with. They go out of their way to make sure everything is processed correctly. They are very knowledgeable about the numerous commission plans within ConRes.

Rick and Liz with Payroll are an asset to ConRes. They are always there to support employees and the amount of work done in the background is above and beyond! Working with Rick and Liz daily is always a pleasure.

- Michelle Varga

Payroll really works hard to make sure everything is correct. It is not easy to keep people confident that they are paid correctly and do not have to worry about it.

Sue and Jon with Project Management are the best, always available and always helpful. We could NOT survive without them, and they are great people too! :)

- Dave Palma

We are grateful for Purchasing for all the help on late night/last minute orders you process for us. Thank you!

- The Bader Team

Jim and the Purchasing team are incredibly supportive and responsive to issues both for Order Entry and Customer Support. They go above and beyond to assist with Vendor issues and returns. Jim is always available to help with questions and with providing resources for Customer Support to resolve problems.

- Suzanne Hersey

Purchasing works so hard every day with all of our orders. I know we sometimes ask too much of them, but without them we’d have a lot of unhappy customers. Thank you, Purchasing team, for all that you do and for always supporting me with our last minute orders and lots of questions. Even when I try to rush you, you always get it done! You are all appreciated much more than you think!

- Jackie Hughes

Renewals is a well-run machine that handles a large amount of our company’s recurring revenue. They are always helpful and professional.

- Keith Lombardo

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