Field force tracker field service tracking software

Field Force Tracker Overview

A VERY COMPREHENSIVE SOLUTION The most comprehensive feature set in the industry with benefits for customers, operations, executive management, and IT.

MOBILE ARCHITECTURE Built to support Mobile Clients on iPhone and Android. Make

The

Intelligent

Platform

for

Advanced

Field

Service

best use of the power of Mobile

Management enables companies to deliver world class customer

technologies.

experiences in the field while maximizing efficiency and minimizing

FLEXIBLE & EASY DEPLOYMENT

costs. The platform incorporates state-of-the art Job management,

Cloud or on premise, any

Task scheduling, Inventory Management, Flexible Customer and

browser, plus native apps for all

partner communications capabilities, Service Contracts and robust

major mobile platforms.

reporting and business intelligence.

ON-DEMAND CONFIGURATION

Features include:

No code, point-and-click

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Trouble ticket and incident management

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Complete customization of the interface, including your own fields and data forms

Interactive Tracking & maps

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Dynamic, interactive, scheduling with proven optimization facilities

Comprehensive Inventory Management, Multiple Warehouse

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Support for Multiple Branch, Departments and Services

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Personalization of each user role with different screen layouts.

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Service Contracts, Invoicing and Estimates

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Full, detailed audit log

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Extensive work order creation and control & Reports.

Recurring jobs, Calendar, dashboards and Timesheets

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Optimum scheduling of customers and field resources

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Flat Rate Service Integration

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Automatic dispatch, Timesheets

RAPID DEPLOYMENT

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Driving immediate business

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configuration means faster implementation and easier modification.

impact and the fastest ROI— guaranteed!

Field Force Tracker

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Automated work order routing

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Automatic determination of the best resource and route for any field call

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7 Diamond Ct. Princeton Jct, NJ 08550 609-439-4775 www.fieldforcetracker.com

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Reporting on demand, allowing managers and executives to quickly and easily dive into business metrics, gaining critical business insight Centralized administration

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Field Force Tracker Add-Ons Mobile Apps From dispatch and routing to completing work orders, managing invoices, even upselling and cross selling, Sky Mobile delivers the capabilities and resources your people in the field need to provide customers with the best service possible on virtually any mobile device. Extend the power of FFT to the field with Native Apps for IOS, Android and Windows mobile devices, or co nnect a ny smartphone, tablet, or laptop.

Telephony Notify Automated Telephone Outbound Notification (ATON). FFT Notify provides a robust platform of call management functions designed to enable FFT to perform dialer functions including automatic outbound voice calls without the need for costly hardware and software. 

Custom CRM Full-featured version of custom designed CRM can help reduce costs and increase profitability by organizi ng and auto mating business processes. Increase opportunities for cross-selling and up- s e ll i n g , e x c e e d c u st o m er satisfaction and loyalty with insights and analysis into what they truly need, innovate with multichannel marketing automation and analytics, and even integrate daily communications in social media. All customizable for the way your business runs.

Customer Web Portal You can add the customer portal as an optional module. This will allow your customers to add their own login and access the account history and view pending invoices. They can create service tickets from their web portal.

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Call both landlines and cell phones to notify customers of a new pending service call or status of a currently scheduled call.

Schedule calls or send immediately.

Schedule an SMS or IVR (Interactive Voice Response) activity and set a time when you want to send it.

Transfer calls to live operator.

Auto Job Assignments The industry’s most advanced automated resource routing engine optimizes your mobile workforce and asset utilization, enhances service and improves customer satisfaction. 

Real driving directions, not point to point

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Dispatch Technicians

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Optimized Routes

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Meet Time Windows

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Scheduled Service Times

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Skill-based Assignments

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Workload Balancing

QuickBooks Integration The system provides integration with QuickBooks for synchronizing invoices and estimates with QuickBooks.