Vol 99 issue 04 2015 by My Office

APRIL 2015 R50. inc

vat

THE OFFICIAL MAGAZINE OF THE STATIONERY, HOME AND OFFICE PRODUCTS ASSOCIATION

My Office Magazine www.facebook.com/shopsa.ZA

INSTRUCTIONAL SIGNS: ALL YOU NEED TO KNOW ONLINE UNCOVERED

HOW TO SELL

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8 60 22L

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Contents My Office Magazine is the official magazine of the Southern African Association for Stationery, Home and Office Products. It is read by over 25 000 buyers and sellers of stationery and office products each month. PUBLISHER Rob Mathews - robm@icon.co.za Kathy Gibson - kathy@futurewave.co.za EDITOR Leigh Richter - leigh@futurewave.co.za SUB-EDITOR Kathy Gibson - kathy@futurewave.co.za ASSOCIATE EDITOR AND MARKETING Wendy Dancer - wendy@shop-sa.co.za EXECUTIVE SALES MANAGER Kim Kotze - kim@futurewave.co.za

Vol 99 | April 2015 www.myofficemagazine.co.za | www.facebook.com/shopsa.za

NEWS

34 | INDUSTRY NEWS Industry-related news and trade business announcements 36 | ECO NEWS A green sustainability update, sponsored by Mondi

SALES SAVVY

06 | MY WAY OR THE HIGHWAY Aki Kalliatakis looks at how customers do things for their reasons, not yours 11 | INSTRUCTIONAL SIGNS Instructional signs in the workplace are an important aspect of compliance 22 | HOW TO SELL: SHREDDERS A good shredder is an important aspect of compliance for any business 30 | ARTS AND CRAFTS Have some fun with wax crayons and pastels

NATIONAL OFFICE Design and Layout: Vanessa Bentley New Membership: Rachel Skink Reception: Ruth Montsho Johannesburg Office

PO Box 3226, Parklands, 2121 6 Edward Street, Kensington B, Randburg, 2194 Tel: + 27 11 781 0370 Fax: + 27 11 781 2828 Email: info@shop-sa.co.za Website: www.shop-sa.co.za

RETAIL SAVVY

discretion.

33 | CLOSE AT HAND A look at the different types of dispensers available for the office environment 47 | THE BEST TOOLS FOR THE JOB Office furniture plays an important role in employee health – and your bottom line

THE LEGAL BIT

BUSINESS SAVVY

CONTRIBUTIONS Letters and editorial contributions are welcomed and should be addressed to the editor at editor@ shop-sa.co.za. Publication cannot be guaranteed and is subject to space and the editor’s

Whilst every effort is made to ensure accuracy the publisher and editor cannot accept responsibility for supplied material. The opinions of contributors are not necessarily those of shop-sa. Copyright is strictly reserved and no part of this magazine may be reproduced in whole or in part without the written permission of the publisher. Stationery sponsored by

Member of the Audit Bureau of Circulation

PRINTED BY Colorpress (pty) ltd.

Office paper sponsored by

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03 | DAMNED IF YOU DO AND DAMNED IF YOU DON’T Breeding an innovative culture in your business is not as easy as it seems, says Gavin Moffat 04 | LADY JUSTICE WEARS A BLINDFOLD All are not equal before the eyes of the law, says Brian Holmes 05 | IN WITH THE OLD … AND IN WITH THE NEW Discarding the old in favour of the new is not always the right decision, says Anton Herbst 08 | LABOUR LAW: RE-APPLICATION AFTER RETRENCHMENT Dr Ivan Israelstam looks at forcing employees to apply for their own jobs

22 SPECIAL FEATURES

09 | REGULATING ONLINE CONTENT The Film and Publication Board of South Africa is looking to regulate online content 16 | BRICK BY BRICK Bricks-and-mortar stores are still the main touch point for shoppers 17 | A QUESTION OF TRUST A guide to how online stores can generate trust 18 | BUILDING AN EFFECTIVE WEB SITE A Web site needs to be effective to succeed 32 | IT FOCUS Productivity apps will help you to keep on top of things

4 IN EVERY ISSUE 02 10 35 38 39 40 48

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EDITOR’S LETTER WEB BUTTONS DIARISE THIS CRIME ALERT PRODUCT SHOWCASE BUYERS’ GUIDE PUNCHLINE my office magazine

editor’s letter

etween 27 November and 15 December 2013, American discount retailer Target suffered an almighty data breach. During the Black Friday weekend, the company lost data that included the names, card numbers, card expiration dates and CVV numbers of approximately 70-million customers. Now, nearly a year and a half later, the company is still suffering the financial fallout of the breach: to date, a whopping $252-million in costs have been incurred as a direct result of the leak.

The theme of this month’s issue of My Office is security and compliance, and our How to Sell feature on shredders (page 22) explores the important role

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these machines play in helping the office to keep data safe while reaching the level of compliance necessitated by legislation such as the Protection of Personal Information (POPI) Act. Protecting data has become an important function of the modern business – and when it goes wrong, it can be deeply detrimental to your brand. The Spy Cables scandal (featured in our Crime Alert on page 38) is just one example of this. Building and maintaining trust in your business is not always easy, and it is a stumbling block that many online stores encounter. Take a look at a few of the pointers on generating trust for online stores offered in the article on page 17. And, while building trust in your online presence is one thing, regulating online content is quite another. We cover the Film and Publication Board’s proposals for monitoring and controlling online content on page 9. Instructional signage – particularly that which is related to employee safety – is

of utmost importance for compliance. Contravention of these regulations can result in stiff financial penalties and even prison sentences. Read more about the rules and regulations governing signage in the workplace on page 11. A change is as good as a holiday, as the saying goes. The first half of 2015 is well under way and, as we move into the year’s second quarter, there are some exciting changes afoot at the shop-sa offices. Keep a lookout for these in our editorial pages in the upcoming May issue. We’d love to hear from you about the topics you think should be covered in My Office, so send an e-mail to editor@shop-sa.co.za and let us know what’s on your mind. Until next month

Lei g h Vol 99 - April 2015

business savvy ACKNOWLEDGMENT GAVIN MOFFAT

Damned if you do and damned if you don’t

nnovation is such an overplayed, overused and often misunderstood term. These days if you produce a new piece of packaging for a chocolate bar it is considered innovation. That doesn’t mean that it isn’t; it just means that we need to think a little more deeply about how best to understand it and apply it within our own context, in a way that will give us a business thriving with ideas that are one step ahead.

Innovation is really about a number of business threads all tied together, somewhat loosely, by a fair deal of discipline and investment. This results in ideas, technologies, methods, business models or products that rock the boat and that ultimately result in an improvement for the organisation and its customers. These loosely allied aspects run the gamut from understanding why there is a need for innovation in the first place to organisational culture – including the propensity toward left-of-centre thinking and creativity; rewarding people who question the norm; and a culture of reinvention – to organisational structure, current business model and so on. Where these items intersect is in an www.shop-sa.co.za

Breeding an innovative culture in your business is not as easy as it seems incubator culture. A mentality within the organisation that says we are here to breed new business ideas and ways of keeping our current customers happy while attracting and retaining new ones. This dovetails with the concept of having an intrapreneurial approach to your business: an inwardly focused entrepreneurial outlook. Much has been written about how an organisation can remain entrepreneurial and one of the best ways is probably through creating an incubating culture – one where the ideas that will generate the future revenue of the business are grown and maintained. There is no such thing as the perfect incubator. Each is linked to its context. Using the metaphor of an actual biological incubator, the conditions that need to be considered are: • Purpose – has it been created to incubate microbes (small business ideas) or something on a larger scale? • Temperature – what is the most appropriate culture needed within the incubator to keep the creativity bubbling at the correct level? • Humidity – how is the incubator kept at the optimum energy level for the continued generation of new ideas? • Oxygen level – how much breathing room is there to be able to experiment and what reward is put

in place? Construction – the investment of resources (time, budget and personnel) into the incubation container to ensure that it is structurally sound and able to fulfil on its mandate. Probably the single most important aspect of creating an incubator culture is the willingness of senior executives to devote time, budget and follow-through to ensure that the ideas move from thoughts to being market tested in a meaningful manner. This calls for serious commitment and a large dose of management discipline. In fact, as I read recently, it’s highly probable that the discipline aspect is more important than a well-meaning motivation within the organisation to create business ideas that work. A recent Harvard Business Review article talks about studies that show that “efforts to stimulate intrapreneurship – which is entrepreneurship within an established company – more often than not fall flat”, and that, according to research on innovation models “in global companies across diverse sectors, these types of projects fail between 70% and 90% of the time. This should be a deeply troubling, motivating statistic”. A motivating statistic indeed. A case of damned if you do, and damned if you don’t? •

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business savvy ACKNOWLEDGMENT BRIAN HOLMES

Lady Justice wears a blindfold

015 is the year a friend faced criminals in the office. He’s a designer at an ad agency, and not the type to don a holster and utter the phrase: “make my day”. But who amongst us is? He worked late on a Friday night to finish a creative piece for a client - a decision that would irrevocably change his life.

Suddenly there was a bang somewhere near the front office door. As he rounded a corner to investigate, a revolver appeared inches from his nose. Two robbers had broken the magnetic door lock, and proceeded to hogtie him with a handy telephone cord. Fortunately for his personal welfare, the men were content with his immobility and spared him his life. They plundered the office technology, though, and made off with a couple of Macs apiece.

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Minutes shuffled by while my friend broke his bonds, secured the office door and called in the cavalry. Not the cops. The Hawks were keeping a low profile as their leader had been suspended pending investigations, while the President later said in a speech: “South Africa has a strong anti-corruption architecture” – R700-billion in 20 years notwithstanding. Instead, my friend called his office manager who hastily sent her husband – the IT guy – and he called the cops. My friend then lost another six hours of his life while the cops sought evidence and dusted fingerprints away. They finally left, the detritus of gobbled KFC in their aftermath. No progress has been made in the investigation but several chickens were massacred in the process. And my friend lost the Friday night’s work he had intermittently backed up to a flash drive in one of the misappropriated Macs. As he contemplated the lonely drive home, the IT guy joked: “You should have backed up to the server.” Truth cuts deep. But not all peace officers are as ineffectual. By now everyone knows two thugs perpetrated a robbery on Vuyo

Mvoko as he transmitted live on SABC news nearby Milpark Hospital. One of the thugs was apparently heard to say: “Shoot this dog.” The detectives who investigated Mvoko’s robbery were so brilliant it took only a couple of days to make four arrests: the two alleged thugs and two fences. They were assisted by the offer of R100 000 leading to arrests, according to the BBC, for a non-violent robbery that netted a laptop and some cell phones. There’s just the slimmest chance, I deduce (my name isn’t Holmes for nothing), that the definition of being equal before the law remains elastic. It is with this elasticity and criminality in mind that we must approach our own workplaces. We can no longer trust that people, data, infrastructure or equipment are secured. They are all vulnerable. And so we must act. But how? While Mvoko’s thugs perpetrated their deed on national television without a shred of caution – and were later captured – my friend’s assailants got away scot-free. So heed this warning, fellow cubicle warriors: don’t get robbed blind.

Vol 99 - April 2015

business savvy ACKNOWLEDGMENT ANTON HERBST

In with the old … and in with the new

o, it’s not a typo and yes, the saying usually goes “out with the old …”. We hear this more often in times of change and uncertainty, and we are certainly in the middle of intense change. But responding to the current changes by simply discarding the old and trusted in favour of the new and promising could well have disastrous results.

Quite often, strategic choices that portray the old and the new are painted as two extremes – and choosing is some form of binary switch that can be thrown to move us from one to the other. Reality is far more nebulous, and there are myriad choices on a continuum between the two poles – each with a blend of the old and the new. This would imply that both worlds are part of a process of change from one to the other. www.shop-sa.co.za

The rate of change, the adaption to it and the balance between old and new will define the level of success with which companies move into the future. This does not mean we can simply execute on the current business model with scant acknowledgement of the change around us. In the words of A.R Bernard: “If you don’t have a vision for the future, then your future is threatened to be a repeat of the past.” The fundamentals remain the same, but we need to get so much better at them just to remain competitive – especially with the anaemic growth in our economy and the traditional IT and office products markets. The reason for giving customers a superior experience and service is to gain customer loyalty and ensure profitable growth. The challenge revolves around how we as a channel create and deliver this experience in the company of competitors who only know the new, and customers that are searching for growth in their own companies. Providing procurement or the IT department with yet another product when the rest of the business is trying

to solve growth challenges or to gain a competitive advantage leaves you vulnerable, and you run a real risk of becoming irrelevant. Imagine being the IT manager at a big taxi company after Uber has just rolled into town. What they really don’t need is yet another CB radio or analogue metering system. Yes, many product companies continue to do very well. They are, however, most likely the leaders in their industries and have mastered operational efficiency and collaborate extensively within their ecosystem. They continue to ensure that the financial returns of the existing business remain sustainable. But they don’t stop there. They use the solid foundation of the old and existing business as a platform to become more customer-centric and build a sustainable competitive advantage. They break down silos in the organisation, they employ the best talent and they use technology to deliver more with less – all in an effort to become more agile, flexible and responsive. These are fundamental requirements for a world where change is creating the unprecedented new. It is this new that drives growth.

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sales savvy ACKNOWLEDGMENT AKI KALLIATAKIS

My way or the highway Customers do things for their reasons, not yours

e’ve all heard the expression that the three most important things when buying and selling property are “location, location and location”. We joke about it, and occasionally take it seriously, but mostly people who buy homes use it randomly at best – or perhaps ignore it altogether.

Yes, schools, shopping malls, hospitals and even access to highways do play a role, but I’m willing to bet that most people put more thought into affordability, future resale potential, prestige and other factors, and choose one that works best for them. I recently came across an article from the US that really surprised me. Zillow is one of the largest real estate Web sites for property buying, selling and rental, and primarily makes its money from advertising. It also has a powerful online advisory service for people who want to ask questions about property – the most common being, “what’s my property worth?”. The company recently tapped into its huge database of information, and analysed a vast amount of different factors that contributed to property values. More specifically, it wanted to discover which factors will most influence prices in a particular area. While location was still important (thank goodness), they analysed what specifically about the location was so important. One important insight was that buying the worst house in the best neighbourhood is a terrible idea. They also learned why some neighbourhoods smarten up and improve while others don’t. However, one of their findings surprised

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even them: the factor that impacted home values the most in urban areas was the distance from the home to the nearest Starbucks coffee shop. In their book Zillow Talk – The New Rules of Real Estate, authors Stan Humphries and Spencer Rancoff write: “Over a 17-year period (1997 to 2014) homes within a quarter mile of a Starbucks appreciated 96%, compared to the average home’s value rising 65% … We looked at how Starbucks affected home values in 20 of the USA’s largest metros (like Chicago, Philadelphia and Boston). Starbucks had the biggest impact on home values in these areas.” Of course, it’s not that easy, and they also cite examples of urban areas where Starbucks stores had a smaller impact on property values. But it was a great predictive indicator of one thing that you should look for when buying a new property. Of course, this finding shouldn’t have surprised me; it was just another symptom of what I always say – that customers are not rational, logical and unemotional. Nor should they be, because it is their money. The fact that we are unreasonable makes us uniquely human. I see it around me all the time. Customers spend small fortunes to buy branded goods, and I wonder if they are gullible or stupid until I do the same. For some it is cosmetics or fashion items. For others it may the latest foodie places or nightclubs, or upgraded electronic gadgets, computers and mobile phones. Private schools, holiday destinations, cars, music, gyms, cold drinks and booze: you name a product category, and I’ll show you a particular brand that offers the same value, but is more expensive than its rivals’ products and services. The key question for your business is: how do you create the same perception of value for customers? How can you

get your customers to willingly pay a lot more for what you sell – even while they may be conscious that they are being ripped off? Large businesses may have the resources to create desirable brands, but most of you reading this article will be small business owners. Your best bet is to focus on giving your customers an exceptional, delightful, personal and memorable service experience, one which most of the big corporations will find it impossible to imitate. You may not be able to create the newsworthy “media buzz” that companies with huge budgets are able to organise and accomplish, but you can certainly give your customers something that will make them want to come back, and to tell their friends. For example, you can let every interaction become personal by remembering them, their names and their personal details, and engaging in conversations that are meaningful to them. Talking about their children, their holidays, their work or their cars works 90% of the time. You can welcome them into your business by saying things like “nice to see you again.” You can show flexibility by breaking the rules for them. You can build trust by trusting them, rather than forcing them to fit in with the policies, procedures and rules that large companies need in order to survive. You can create special events and parties that they are personally invited to attend, organise or perform at. You can share information with them that they would not normally have access to. You can spend time chatting to them and explaining short-cuts, or how things work. You can help them to install stuff that they wouldn’t be able to. These are just a handful of probably hundreds of examples, but you should always be thinking about new ways to make it happen for your business.

Vol 99 - April 2015

labour law ACKNOWLEDGMENT DR IVAN ISRAELSTAM

Re-application after retrenchment When it comes to retrenchment, can employees be forced to apply for their own jobs?

f you land up at the CCMA, you will see the laws of retrenchment wellsummarised on their wall notices, but many employers only get to see these summaries when it is too late – after retrenchment has occurred and the legal process has begun.

Many employers resent being told that they cannot misuse retrenchment to get rid of their deadwood or cannot cut their expensive employees. As a result of the restrictive legislation, employers threaten to close down their businesses. But it is not necessary for employers to take such drastic steps merely because the labour law interferes with their right to make business decisions. This is because every employer has the ability and opportunity to acquire the expertise necessary to implement business decisions without transgressing the law – and still maintain a viable business. Employers are not required to get their employees’ “permission” to retrench. That is, they are not required to negotiate retrenchments but only to consult with the trade union or other employee representatives (if these exist) or with the employees themselves. However, it is in the employer’s interest to negotiate the criteria for choosing retrenchees because, if the employees agree, then the agreed criteria are legal. The difference between consultation and negotiation is most important. Negotiation means that the parties must reach agreement before any idea can become a decision or is implemented. This is not required in retrenchment law, although the trade unions are pressing hard for this to be legislated. On the other hand, the law of

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consultation provides that, as long as the employer can prove that it disclosed relevant information and tried thoroughly and in good faith to reach consensus, it does not have to actually reach agreement with the employees/ representatives. The halls of the CCMA and Labour Court echo endlessly with the groans of many thousands of employers (and some ex-employers) who refused to believe the labour law requiring fair or agreed retrenchment criteria and who failed to acquire the knowledge and expertise necessary to reconcile business pressures with legal requirements. Countless cases have been decided at the CCMA and Labour Court where employers have either had to re-instate retrenchees and/or have had to pay huge amounts in compensation. This is often a disaster for the employer because the biggest reason for retrenchments is financial weakness and these awards against employers can place an unbearable burden on the alreadystrained finances of the employer. A case in point is that of Toyota SA, reported in the Business Report of 30 November 1999. Here, the employer was required to re-instate 280 employees and to pay them R15,2-million because it had failed to disclose to the employees sufficient information necessary for effective consultation. In Clive Niaker versus Q Data Consulting (2002, 23 ILJ 730) the Labour Court found that, in certain cases, it is acceptable, in a restructuring situation, to require employees to re-apply for their own jobs. This approach appears to have been acceptable to the Court in this case because: • In the IT industry it is necessary for employees to have the most up-todate skills; and

•

The use of this criterion is akin to the legally acceptable criterion of “Necessary Skills”. That is, the employer is entitled to select for retrenchment those employees who do not have the skills necessary for the job. Despite this finding, employers are warned to be very careful when using this criterion. That is, while the courts will often tolerate the employer retaining the employees with the most appropriate skills this does not mean that the employer can misuse the re-application criterion in order to get rid of poor performers. In other words, if the criterion chosen is Necessary Skills then the employer will be required to show in court that: • This was the criterion actually applied in every case; • The employees not given the available posts truly did not have the skills required; and • Potential retrenchees were given the opportunity to be considered for other posts even if they were lowerpaid positions. In Wolfaardt and another versus IDC of SA (2002, 11 BLLR 1127) the employer failed to give the two employees a chance to apply for alternative posts before retrenching them. The Labour Court found this to be procedurally and substantively unfair and awarded a total of R600 000 in compensation. The employer was, in addition, required to pay the employees’ legal costs. Proper strategic thinking and understanding of these complex legal principles would have prevented these costly awards. Employers and employees therefore require advice and training on how to restructure businesses and how to deal with retrenchments fairly and effectively.

Vol 99 - April 2015

online savvy

16 SNVL

Regulating online content

10V SV

Web sites, blogs and even your posts on Facebook: all of it constitutes online content. Now a new regulatory policy could hold you accountable for it

he Film and Publication Board (FPB) is attempting to regulate and classify all online content with its draft Online Regulatory Policy. This will apply to all content distributed via the Internet, including content on platforms such as YouTube, Facebook and blogs. The policy aims to enlist the help of Internet and mobile phone service providers to monitor and report inappropriate online content.

The Film and Publication Board was established in 1996 with a mandate to classify films, games and printed material. This was done in order to protect children from harm and provide viewers with the ability to make informed decisions. The changing media landscape has created new challenges regarding the regulation of online content. There are currently no guidelines for its creation. “There is racism on social platforms; sexual content is uploaded on YouTube; imitative acts are uploaded on YouTube, encouraging children to engage in harmful behaviour; and violent videos - such as schoolchildren attacking one another - have gone viral,” says Sipho Risiba, chief operating officer of the Film and www.shop-sa.co.za

Publication Board (FPB). In fact, a recent study by Kasperksy has indicated that more than two-thirds (68%) of users of Kaspersky Lab’s Parental Control technologies encountered inappropriate or dangerous content online during 2014. However, the draft policy has been labelled impractical and unworkable by those in the industry. Approximately 320 hours of content is uploaded onto YouTube every minute, and there are more than 1-billion Web sites worldwide. As the number of mobile users around the world grows, anyone is able to create and upload content for public consumption. The draft policy states that, from the end of March 2016, “no online distributor shall be allowed to distribute digital content in South Africa unless such content is classified in terms of the board’s classification guidelines or a system accredited by the board”. Anyone who intends to distribute online material must register with the board, pay a prescribed fee and submit electronic links to their material. The Right2Know campaign has called on the public to reject “the proposals to censor the Internet in South Africa”, as the FPB appears to be targeting individuals as well as major distributors. A public and industry consultation process is set to begin in April 2015.

Consider this There are a number of things to consider when uploading online content for public consumption: Is it appropriate? The content that you upload to a Web site, social media platform or blog should not include sexually-explicit content, gratuitous violence, prejudice or explicit language unless clearly labelled. This is particularly important in cases where content can be viewed by minors. When writing or creating online content, it is best to approach it as if people of all ages will be accessing it. Is it copyrighted? Do not upload copyrighted material without acknowledgement to the original creator. Claiming others’ content as your own is plagiarism and tantamount to theft. Is it libellous? Do not make accusations about people or organisations without sufficient evidence. Is it private? Respect other people’s right to privacy.

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online savvy Age restrictions A – Material is suitable for all ages PG – Parental guidance is advised 7 - 9 PG – Material is not suitable for children under 7 Children aged 7 to 9 require parental guidance 10 – Not suitable for children under the age of 10 10 – 12 PG – Material is not suitable for children under 10 Children aged 10 to 12 require parental guidance 13 - Not suitable for children under the age of 13 16 – Not suitable for persons under the age of 16 18 – Not suitable for persons under the age of 18 XX – Material may not be distributed or exhibited anywhere

16 SNVL

10V

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L – Language S – Sex SV – Sexual violence N – Nudity V – Violence P – Prejudice D – Drugs H – Horror

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instructional signs

It’s a sign Instructional signs in the workplace are an important aspect of compliance

he Occupational Health and Safety Act of 1993 was enacted to “provide for the health and safety of persons at work”. It makes provision for, among other things, the health and safety of employees and employers on any premises (defined as buildings, vehicles, vessels, trains or aircraft) or in any workplace, including an office as defined by the Basic Conditions of Employment Act (No. 3 of 1983). It covers the use of machinery, the management of dangerous situations and the control of occupational hygiene (involving any conditions which may cause illness or adverse health effects).

Instructional signage in the workplace is of paramount importance to meet the requirements of the Act and others like it. Not only is it a good way to convey information about different areas, but it is also key for companies to stay compliant. Safety signs must have the South African Bureau of Standards (SABS) stamp of approval. This is proof of the quality of the sign. When choosing signs, it is best for them to be made of photoluminescent material. This is a requirement for safety signage, which must be visible at all times. In the event of a power failure, these signs will glow for a minimum of five-anda-half hours by law, showing people where fire hydrants, emergency exits or stairs are. According to the Safety Sign Legislation (SANS 1186-1:2012 Edition 3.7), safety signs made of materials that can bend (such as plastics) need www.shop-sa.co.za

to be fixed to the wall or surface with a mounted plate or frame made of aluminium. Silicone and other adhesives may not be used to attach signs to their supports as they could melt or degrade. All nuts and bolts used to attach signage must be rust proof and the same colour as the sign.

Signs for room designation Signs are often used in the workplace to divide areas by what is or isn’t allowed to occur there, or who is or isn’t allowed to be there.

Bathrooms The SABS’ National Building Regulations demand that toilet facilities must be provided for all staff. One toilet must be provided for every 20 employees. According to the Occupational Health and Safety Act, signs indicating whether the facilities are for males and females must be posted at the entrance of the bathrooms. Signs indicating baby changing stations and bathrooms for disabled persons must also be displayed. my office magazine

instructional signs

Smoking areas The Tobacco Products Control Act of 1993 provides for the protection of non-smokers in the workplace. Smoking areas must be designated in the work environment, with the proviso that the designated area does not exceed 25% of the total floor area; it must be separated from the rest of the building by a solid partition; it must be signposted correctly, with “smoking area” written in black letters, at least 2cm in height and 1,5cm wide, on a white background; fumes must be exhausted directly to the outside; and a health warning must be prominently displayed at the entrance to the smoking area, written in black letters, at least 2cm in height and 1,5cm wide, on a white background. All signs indicating areas where smoking is permitted and not permitted must be permanently displayed, with a warning stating that “any person who fails to comply with this notice shall be prosecuted and may be liable to a fine”. Onus falls on the employer to enforce these laws. It is important to note that employers are entitled to totally prohibit smoking in the workplace. In the event, signs alluding to the fact must be prominently displayed.

Emergency exits All exits must be clearly signposted. People need to be able to walk unaided to safety through clearly-signposted exits along a recognisable route. Provision needs to be made for people with disabilities. Section TT of the SABS 0400 National Building Regulations states that signs saying “Exit/Uitgang” must be at least 150mm in height over any exit doors leading out of halls or auditoriums. All emergency exit signs must: • Be illuminated for night vision with an intensity of at least 50 lux; • Be illuminated by an emergency power supply for at least two hours in the event of a power outage; and • Have emergency power supply that is resistant to fire for two hours. This will make sure all emergency exit routes are legally compliant. It is important to note that any room that has fewer than 25 people in it doesn’t require exit signs over the doors.

Access restriction Instructional signs are also used to keep people out of restricted areas. This includes signs such as “staff only”, “no entry” or “delivery vehicles only”.

Safety signage Safety signs are required by law to indicate any potential hazard, obstacle or condition that requires special attention. Such signage is placed in strategic areas to alert people of possible danger, to indicate what type of protective gear must be worn, or to draw their attention to items they will need in an emergency.

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Fire equipment The South African National Standard (SANS) 10105-2:2010 regulation states that fire hose reels and above-ground hydrants must be located where they are easy to see, readily accessible and immediately available in the event of fire. They must be along normal paths of travel without causing obstruction. Signs to identify their positions must be placed on walls and on overhead signage, in accordance with the provisions of SANS 1186-1. Vol 99 - April 2015

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Protective gear and special precautions First aid boxes According to Regulation 7 of the General Health and Safety Regulations policy of 2005, first aid facilities must be provided when there are six or more employees employed at a workplace. First aid boxes must be placed at or near the workplace, be easily accessible and be properly signposted. Prominent notices or signs must be posted by the employer, indicating where the first aid boxes are kept, as well as the name of the person who is in charge of the boxes.

The Occupational Health and Safety Act requires that all workers are informed of the danger in the workplace, and must be issued protective clothing and given adequate training when working with or near dangerous machinery. All dangerous machinery must carry warnings and notices, and signs must be prominently displayed if workers are required to wear protective gear (such as hard hats) or take special precautions (such as switching off cell phones or avoiding using a naked flame).

Occupant capacity The occupant capacity of areas such as halls, elevators or transport vehicles should be prominently displayed in any workplace.

The Occupational Health and Safety Act of 1993 (OHSA) outlines five legal safety sign obligations: •

Safety signs must be displayed in the workplace to warn anyone on the premises of any hazards or danger (General Safety Regulation 2 of the OHSA). • These signs must be clearly visible, in good line of sight and unobstructed by objects or other signs. • Signs must be placed in a conspicuous place at the entrance to any danger zone or anywhere were protective equipment is required. • The background colour of the sign must make it stand out. • All safety signs must be clean and well illuminated. Failure to comply with these regulations could result in a fine or up to six months’ prison time. A fine of R200, or one day in prison, will be levied for every day that the law was not adhered to. Anyone found guilty of damaging, obstructing or removing safety signs can be fined R50 000 or spend a year in prison, or both.

Assembly points In the event of emergency, employees need to know where to assemble so a roll-call can be taken. Clearly marked assembly points are a necessity. They should be slightly away from the main workplace to ensure safety in case of events such as a fire or a bomb scare.

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DID YOU KNOW? All the acts pertaining to labour law in South Africa are available for download from www.labourguide.co.za.

Vol 99 - April 2015

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online savvy

Brick by brick Despite the growth of online stores, physical stores are still the main touch point for shoppers both locally and globally

sk any store owner where they think the future of retail lies, and they’re likely to mention some 21st century buzzwords: mobile platforms, smartphones apps or e-commerce. And, while the popularity and incidence of online stores is definitely trending upwards, PwC’s annual consumer survey, Total Retail: Retailers and the Age of Disruption, has unearthed something interesting: consumers still want to shop at physical stores.

Based on an online survey of 19 000 respondents in 19 countries - 1 000 of which were from South Africa - the report reveals that bricks-and-mortar stores remain the favourite of consumers around the world. Around 81% of local shoppers (and 70% globally) still prefer shopping in a physical store, and 73% of people have browsed products online yet gone into bricks-andmortar stores to make a purchase. For 64% of respondents, the ability to see, touch and try on the merchandise is paramount. Having the item immediately (62%) and avoiding delivery charges (60%) are other reasons shoppers will visit a store. While mobile shopping has indeed increased, it has not grown to the extent originally expected: bricks-and-mortar retail stores continue to be resilient in the Digital Age. The survey reveals that 43% of online shoppers still doing their weekly shopping in physical stores, whereas only

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13% of shoppers use online stores for their weekly grocery shopping. “The store is not dead, but the interaction between the store and mobile channels is becoming increasingly important. The mobile phone is becoming a crucial agent for shoppers,” says John Wilkinson, Retail and Consumer leader for PwC. When it comes to shopping on social networks, uptake has been slow in Western societies. While 69% of South Africans use Facebook (higher than global average), purchase over the platform is lagging.

The four waves of disruption According to PwC, retailers are faced with four waves of disruption: • The evolution of the store – the role of the store will continue to evolve into something more connected, more customised and increasingly attuned to shoppers’ expectations of what the in-store, online and mobile “experience” should be. • Mobile technology – mobile phones are an increasingly critical factor in setting the stage for a purchase. • Social networks – social media’s impact on retail may evolve along two tracks: as a part of the daily fabric of shopping, and as a communication tool rather than a shopping tool. • Demographic shifts – global aging patterns show retailers can count on a large segment of global consumers who have a long track record of spending. The new market of Digital Natives (aged 18 to 24) will soon become key for retailers.

Did you know?

It is projected that by 2018 there will be 48,4-million smartphone users in South Africa, and 35,3-million mobile Internet subscriptions. There will be an estimated 5,1-million activated tablets in the country, while 2,1-million households will have fixed Internet subscriptions. Just 59% of respondents say that social media has influenced their buying habits, while 52% “like” brands’ social media pages to receive information about products, sales and promotions. In China, social media is used to purchase items online, while in Europe it is used as a tool to communicate and stimulate brand presence. As Eastern markets continue to grow, it is likely that Western markets will begin to mimic these patterns. An issue that is clearly concerning consumers is security: 48% of South Africans are concerned about the safety of mobile platforms, with particular focus on credit card details. More secure forms of payment, such as retina scans, may become key for the market in the future. “The store is still there. However, the shift to ‘Total Retail’ demands retailers think beyond the usual channels. Consumers are channel agnostic, meaning retailers have to think in a different way,” says Peter Hoijtink, associate director: Customer Impact and Digital Transformation at PwC. “Consumers, with all the options they have, will go their own route.” “Retailers need to think beyond channels: customers want to be connected to the retailers 24/7,” concludes Wilkinson.

Vol 99 - April 2015

online savvy ACKNOWLEDGMENT

A question of trust

CHAD FICHARDT, senior PR account director at MediaWeb

A guide to how online stores can generate trust

n a time when malls are at the mercy of criminals, load-shedding and tightened shopper budgets, e-commerce has offered an opportunity to finally step up; not so much to replace the bricks-andmortar retailer, but to enhance it.

Both online and traditional stores are hard at work trying to establish the missing ingredient: trust. Retailers are looking to rekindle a feeling of safety, and e-commerce stores are looking for checkout peace of mind amid growing fraud fears. In a study published in the Journal of Neuroscience, researchers from Dartmouth and New York University showed that our brains take just three-hundredths of a second to decide trustworthiness – far less than a blink of the eye. So how can online retailers build trust among shoppers with minute attention spans? This is where technology and retail marketing converge. “The power of the brand and how you communicate during the customer journey is key to building trust, along with highly visible and recognised security provider authentication,” says Mustapha Zaouini, CEO of electronic payment provider PayU. Superbalist co-founder Claude Hanan puts the trust issue in practical terms: “It’s more risky reading out your credit card details to a waiter when ordering a pizza over the phone (the waiter usually re-reads aloud all the card information you give them) than it is buying online through a secure channel. “Instances of fraud are rare relative to the number of orders made online, www.shop-sa.co.za

and the introduction of 3D Secure will further reduce this. If a fraudulent order is placed, our internal fraud detection system prevents 99% of these fraudulent transactions from being processed. We do not dispatch goods to the fraudster.” Even the big boys struggle. Four-monthold Apple Pay, the poster child of seamless mobile payment, is now facing a fraud headache. Six percent of all Apple Pay transactions are reported to be fraudulent. The cause: banking institutions not cross checking stolen credit card data. Once a customer has bought online three or more times, the propensity for a repeat purchase increases as the convenience of the channel is understood, and the trust is gained. Two key trust generators are discussed below:

A well-communicated payment process Transparency through the checkout process builds trust. The best way to achieve this is to hold the hand of the shopper as they head through the business end of the process. Start optimising your Web site from the checkout first, and then work your way back to the landing page or pay-per-click ad. Testing your checkout funnel will help you pick up patterns and behaviour that can be fed back into the communication loop to provide reassurance on the privacy and security of details entered. According to Business Insider, $4-trillion will be lost this year due to abandoned shopping carts. The number one reason for customers to leave a shopping cart is hidden costs. Make sure that total price is given on entry to checkout, with no hidden charges.

Indicate methods of payment, vouchers and promotion codes, shipping options and required registration prior to, and throughout, checkout, and ensure that security best practice is followed. It is always a good idea to inform the customer at the start of checkout that payment authentication will be required. Finally, choose a trusted payment partner. Zaouini says, “Our clients, like Pick n Pay, SAA and Nu Metro, will have gone through thorough due diligence based on perceived ease of use, trialability, risk and credibility.”

Online marketing Studies by Forrester Research, Yahoo and comScore show that almost 92% of purchases take place offline following online consumer activity. In addition, more than $500-billion in sales and nearly 20% of all in-store retail sales are now influenced by mobile content. In 2016, that number is expected to jump to more than 50%, according to a study by Deloitte. While online retailers are sharpening their skills, it’s more precise customer relationship management that is playing a bigger role. If you don’t have the basics of e-mail marketing, list building, retargeting and social nurturing in place to build trust, you might just be missing your mark. These factors are not only driving better shopper experiences and loyalty, but they are delivering conversions. What is clear is that today’s customer needs help trusting transactions. With a sound payment process in place, and both online and offline measures in support, there is no reason why this isn’t achievable.

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online savvy ACKNOWLEDGMENT RICHARD STUPART

Building an effective Web site A Web site is an integral part of doing business in the modern world, but it needs to be effective to succeed

o your company is getting a new Web site? Congratulations. One of the greatest advances in the last decade, after the quality of artisanal coffee sold in small, sparsely decorated stores by bearded men, is that Web sites have become an increasingly useful part of everyday business.

They can do a number of things beyond simply looking pretty and offering downloads – but the process of putting one together needs to be properly considered if the result is to be a net contribution to your business activities. Although not an exhaustive list, here

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are some of the key questions that are worth thinking about now that you are about to embark on the journey to your New Web SiteTM. What is the Web site meant to do? It’s an obvious question, but it’s one that really needs to be answered before you sit down with your developer. Back in the 1990s, a Web site was basically a kind of electronic pamphlet that was meant to include contact details, some kind of “about us” text, and directions to the office. While giving customers the basics needed to find you and learn what you are about is important, there are many more possible roles for the modern business Web site. It’s important to decide before committing time and money to development what exactly your site is going to do. Your site can sell products. It can manage customer relationships via query forms and support

tools. It can be an attempt to position your company as one that is producing original thinking and research in a specific field. It can be a showcase of past projects, and an invitation for users to get in touch with you offline. It can be all of these things, or – if it tries to be – it can be none of them at all. Who should be involved in creating it? This brings us to who in the company should be involved in defining the scope of the site and managing the development project. Frequently (and disastrously) in many organisations, this task often falls to a combination of the employee in the company who has the most free time, or the greatest affinity for “technical stuff”. Equally, Web site development can occasionally also find itself captured as a pet design project by senior management, rather than being approached as a strategic concern like any other in the business. Vol 99 - April 2015

online savvy

If there are people in the company whose core roles are dealing with branding, customer relationship building and sales (for example), then these are the people who should be driving the development of the company Web site, insofar as the site is either squarely within their responsibility (for communications and branding staff) or will substantially affect their operations (potentially your sales, logistics and client relationship staff, where your site will be taking on those functions). If you will be selling goods or taking orders on your company portal, then your order fulfilment team has to be involved. Nothing produces a wasted Web site development faster than excluding key people whose work will be affected by the project, or including people whose input is not required. Who is going to look after it? Just as important as deciding who will be responsible for driving the project of developing your new company site is the question of who will be responsible for maintaining it on an ongoing basis once it is up and running. Too many companies treat Web site maintenance as a purely technical concern and pass it on to their developer, when this is only part of the process. Is your Web site being included in updates to your company branding? Are new contact details and staff biographies reflected on the site? Does your product catalogue on the online shop still reflect what you are actually producing? Are customer queries on the site actually being routed to your current customer support staff? Managing your Web site is only partly a technical matter for the developer. Equally important is that someone in your organisation is looking after it on an ongoing basis, to make sure it remains faithful to the company’s brand, activities www.shop-sa.co.za

(and its own intended purpose) in the months after development. This task frequently falls to the marketing and communications section of the company. Strictly speaking, it doesn’t always need to, depending on what sort of maintenance is required, but responsibility for the site after launch does need to fall somewhere. How will you know that it is doing what it is meant to? So you’ve decided what the site’s function will be, and responsibility for its ongoing operation has been assigned internally. Your next step is to make sure that you are able to assess the site’s performance, and that you are actually doing so. If your site is purely informational, do you know what information it is that people are coming to find, and whether they are finding it? If you are selling products, do you know what products people are buying, and what is affecting their online purchasing decisions? Assessment and improvement are the backbone of your company’s real world operations, and are no less important to its virtual ones. When the site is launched, and responsibility for maintenance is assigned, it is important to agree on what kinds of indicators will be measured on the Web site, and that these insights will be included on overall reporting when discussing sales and marketing. These suggestions are necessarily general, and by no means exhaustive. But the critical questions of what a site is meant to do, who is going to be involved in creating it, who is responsible for maintaining it and how its performance will be measured lie at the root of a disproportionately large number of poorlyexecuted online projects. They are simple questions for sure, but for that reason all the more important to get right.

ext 2

Donâ&#x20AC;&#x2122;t let your confidential information get into the wrong hands! Secure destruction of personal information has been gazetted and will soon be passed into law! Identity theft is costing our economy close to R1billion per year. (Forensics 4 Africa) According to POPI, businesses who do not dispose of client information could face fines of up to R10 million. Shred sensitive paperwork with Rexel Auto Feed shredders.

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how to sell

Torn to shreds A good shredder is an important aspect of compliance for any business

paper shredder is a mechanical device that is used to destroy paper by cutting it into strips, small blocks or particles. Businesses, government institutions and private individuals use shredders to ensure that classified or confidential information is properly disposed of.

Why use a shredder? A good starting point when selling shredders is to explain to customers why they need to own one. Due to the increase in fraud and identity theft, it is important people shred their bills, tax documents, credit card and bank statements, and CDs that contain confidential information. Businesses are at particular risk when it comes to compliance. Acts such as the Protection of Personal Information (POPI) Act stipulate that the onus falls on the company to correctly collect, store and destroy data. Any company that fails to responsibly handle information will face

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a fine of R10-million or serve 10 years in prison. According to CNBC, R1-billion is lost in South Africa annually as a result of identity theft, while there are an estimated 20-million ghost identity books. The rising incidence of identity theft in the country is cause for concern, and shredders have an important role to play in protecting businesses and individuals from data loss.

Types of shredders

have a medium level of security. They use two contra-rotating drums to cut rectangular, parallelogram or diamondshaped shreds. These strips are very difficult to reassemble, as an A4 page will be cut into approximately 300 strips. Cross-cut shredders cut paper into smaller pieces and five times as much chad can fit in the waste bin, which means that your customers will have to empty it much less often than with a strip-cut shredder. Cross-cut shredders are suitable for disposable of confidential

Shredders range in size from small, inexpensive units designed for light office use to large commercial shredding units. Shredders are classified according to the size and shape of the shreds (or chad) they produce. Strip-cut shredders are the least secure. They use rotating knives to cut narrow strips that are as long as the original sheet of paper. Because the strips are neither compressed nor randomised, they can easily be reassembled by anyone with time and patience. An A4 sheet of paper will be cut into 39 strips. This level of security is acceptable for home use, where general information is being shredded. It is not ideal for personal information such as bank statements or passwords. Cross-cut or confetti-cut shredders Vol 99 - April 2015

how to sell documents, including personnel details and sales and marketing plans. Particle-cut or micro-cut shredders create tiny square or circular pieces of paper that are almost impossible to reassemble. If your clients are shredding highly confidential documents, such as those that would jeopardise personal or institutional safety, a micro-cut shredder is ideal. It will cut an A4 sheet of paper into more than 3 700 particles. Disintegrators or granulators repeatedly cut the paper at random. They have a single cutting shaft called a rotor. The material to be shredded is cut into different sized pieces, much like happens in a wood chipper. Shredded material is passed through the holes of a mesh screen. These screens are swappable and have different sized holes, creating finer or courser chad. These machines are used in highly-secure environments, such as government departments. Hammermills are similar to disintegrators, as they pound the paper through a screen. Rotating hammers pulverise the material to be shredded and pass it through a sizing screen for high-level destruction. The hammers may be blunt, have blades or a combination of the two. Users can change the screen size to fit their particular needs. A hammer mill can reduce paper to dust if the right screen is fitted. Pierce-and-tear shredders have multiple rotating blades that pierce the paper and then tear it apart. These types of shredders are used primarily in industrial applications and manufacturing operations, to dispose of cardboard or specialty papers like newsprint. Pierce-and-tear shredders are the devices of choice for mobile shredding companies. Grinders have a rotating shaft with cutting blades that grind the paper until it is small enough to fall through a screen. Cardboard shredders are designed to shred corrugated material into either strips or a mesh pallet.

level of security, the smaller the cut size. There are numerous standards for the security levels of paper shredders. DIN standards are used to indicate the level of shredder security in South Africa. DIN stands for Deutsches Institut für Normung (German institute for standardisation). The levels according to DIN 66399 are: • Level P-1 (strip shredders) – ≤12mm wide strips of any length; • Level P-2 – ≤6mm wide strips of any length; • Level P-3 (cross-cut shredders) – ≤2mm wide strips of any length or ≤320mm² particles (of any width); • Level P-4 – (micro-cut shredders) ≤160mm² particles with width ≤ 6mm; • Level P-5 – ≤30mm² particles with width ≤ 2mm; • Level P-6 – ≤10mm² particles with width ≤ 1mm; and • Level P-7 – ≤5mm² particles with width ≤ 1mm.

Additional features Aside from the main specifications of a shredder, there are other features that you can sell to your customers. Anti-jamming technology is important for shredders that are used in an office environment and have heavy duty cycles. This feature will eliminate paper jams, and some shredders are even able to reverse a paper jam before it occurs. Versatility is another important criterion that your customers will need to consider before purchasing a shredder. What type of materials do they want to shred? Some machines are capable of shredding staples, paper clips, credit cards, CDs and DVDs in addition to paper. This is an important aspect to consider in an office environment.

Security levels Your customers’ security needs will depend on the confidentiality of the materials they are shredding. There are four main levels of security: low, medium, high and very high; the higher the ext 2 www.shop-sa.co.za

POPI POPI Act Act The POPI The POPI Act which Act which puts South puts South AfricaAfrica in lineinwith line international with international privacy privacy laws -laws was signed was signed into law intoinlaw November in November 2013.2013.

POPI POPI ??

WhatWhat typetype of personal of personal documentation documentation should should be destructed be destructed via shredding via shredding ? ?

- Bank- Statements. Bank Statements. - Expired - Expired or cancelled or cancelled creditcredit cards.cards. - Expired - Expired passports passports & Id’s.& Id’s. - Payroll - Payroll information information - Credit - Credit applications applications What What is POPI? is POPI? - Medical - Medical records records Protection Protection of Personal of Personal Information Information Act. Act.- Tax records - Tax records - Cv’s - Cv’s - Any document - Any document that records that records your personal your personal information information (name,(name, address, address, phonephone number, number, ID numbers ID numbers & bank & account bank account details). details).

What What does does it mean? it mean?

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Consider Consider the following: the following:

- How-often How often will the will shredder the shredder be used be -used Volume Volume ( High( ,High low, medium) , low, medium) - Sheets - Sheets (Number (Number of pages) of pages) - Warranty - Warranty (years)(years) - Bin size - Bin(litres) size (litres) - Paper - Paper cut ( straight cut ( straight cut, cross cut, cut, crossmicro cut, micro cut) cut) - Secutity - Secutity level (level High,( High, low, medium) low, medium)

Parrot Parrot Products Products hashas certainly certainly seen seen a huge a huge increase increase in the in the demand demand for its forshredders its shredders over over thethe lastlast 12 months 12 months .With .With a range a range of shredders of shredders created created for for most most home home andand ofce ofce requirements, requirements, oneone of twenty of twenty oneone shredders shredders in our in our range range is sure is sure to meet to meet youryour needs. needs.

Shredder Shredder Comparison Comparison Sheet Sheet

The Auto Feed Range by

Micro Cut Shredding

FACTS

Implementation of eﬀective information destructive practice. Safeguard against document reconstitution. Oﬀers protection against identity theft. Prevents leakage of con�dential information.

S610

Sheet

Capacity

23L Waste Bin

3*10mm

Sheet

Auto Feed Micro Cut Medium security Medium Volume

S801 8

Sheet

Capacity

22L Waste Bin

4*30mm

Sheet

Auto Feed Micro Cut Medium security High Volume

S605

Sheet

Capacity

2yr

warranty

23L Waste Bin

3*9mm

Sheet

Auto Feed Micro Cut High security Medium Volume

how to sell

Shredders and POPI The Protection of Personal Information (POPI) Act, gazetted on the 26 November 2013, calls for businesses and organisations to set up and implement a policy with regards to the processing, storage and destruction of personal information. The Act stipulates that the destruction or deletion of a record of personal information must be done in a manner that prevents its reconstruction in an intelligible form. We expect that the POPI legislation will have the effect of increasing market demand for shredding. Companies and individuals not already shredding unwanted confidential information will begin to do so. Those in the habit and discipline of shredding will have cause to consider higher levels of security. In the UK, for example, the Data Protection Act changed market demand from predominantly straight cut shredding to predominantly cross-cut shredding in the space of two to three years. Information by its very nature has differing levels of confidentiality. Credit applications include company as well as personal information. CVs, salaries, wages and retirement planning information will need a higher level of shredding security than would general office communications. Customer information such as banking account details, ID numbers and credit card details will have to be securely destroyed when the retention of this information can no longer be justified. Rexel believes that personal information should be destroyed with, at the very least, cross-cut shredders. Our Auto+ range of shredders provide an ideal and secure solution when used in support of a POPI compliance policy. Auto+ 60 page and 80 page shredders situated at the desk side of low volume users provides immediate and secure destruction of paperwork. For higher volume desk side users we offer the Auto+ 100 page or 200 page models. For users in larger shared offices we offer the Auto+ 300 page, 500 page or 750 page which feature a lockable chamber ensuring that the paperwork remains secure until the shredding cycle is complete. Auto+ shredders save time as the user does not need to stand and feed the machine. Auto+ shredders are quiet and therefore do not disturb the working environment. Simply load the machine, start the shred cycle and get on with whatever needs doing next. How long will it take to shred 500 or 750 sheets? You don’t care, because you’re not there. - By Bill Bayley, MD of Rexel

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How to select the correct shredder for your customer When helping your customer select a paper shredder, be sure to ask these five questions to ensure they have the best machine for their requirements: How much shredding will be done weekly? Less than a ream a week? Over 2 000 pages? More than a tonne? This will help correctly identify what type of machine is required, and the work load the machine needs to handle. What kind of documents are going to be shredded? Shredding bank statements, daily work spread sheets, junk mail or price lists? The types of documents your customer shreds will determine what security level they will need. How many people will use the paper shredder? Will it be one user, fewer than five users, or five or more? Determining this will help

narrow down the selection of machines, so your customer will have the correct size motor for the number of users. Where will the machine be located? Will the machine be placed under a desk, in a central position in the office or in a shredding department? This information will determine how big the machine should be with regards to the bin size, weight and dimensions. How often will your customer have to use the shredder? Will they use the machine for less than five minutes at a time, or more than 30 minutes? This will determine if they need a machine with a continuous duty cycle and no cool down period, or if a cool down period is OK. It will also open up the option of an auto feed machine, as it saves time. - By Theo Denton, sales and marketing manager at Denton Office Solutions

Glossary of terms • • • • • • • • • • • -

Auto feeder – automatic feeder that would shred one page at a go from a loading area. Cutting knives – the blades on the paper shredder. For example, our Kobra machines have carbon harden blades for sharper stronger blades. DIN level – this is the term used for security level when referring to paper shredders. Duty cycle – how long a machine can operate before it turns off to cool down. Energy Smart System – this is a feature specific to our Kobra shredders, which indicates that the machine uses no power in standby mode. EPC – electric power control Hopper – a large opening on top of the machine where you can put paper. Jam-proof systems – this is a feature that will automatically reverse a paper jam to prevent a problem. SOHO – small office home office Super potential power system – sturdy steel gear and metal chain drive system. Throat of the shredder – where the paper enters the paper shredder. By Theo Denton, sales and marketing manager at Denton Office Solutions Vol 99 - April 2015

arts & crafts

Wax crayons and pastels Have some fun with these brightly coloured staples of the crafting kit Wax crayons

Something different

Affordable and available in a vast array of colours, wax crayons are a favourite among children. Crayons are made primarily of a white clay called kaolin, wax or fatty acids, and dyes. Crayons differ from oil pastels in that they are harder and contain more filler materials. Because they are firmer in texture, they can be sharpened to a point or shaved. Generally speaking, crayons are not ideal for artists as they do not have a good level of colour permanence. Exposure to light will dull the colours of wax crayons, especially blues.

Crayons donâ&#x20AC;&#x2122;t have to be used in their original form. Peel the paper wrappers off wax crayons and melt them down to create interesting works of art. To melt crayons, place similar colours in a muffin tin. Put the muffin tin into a warming drawer or a water-filled electric frying pan and melt on low heat. Once the crayons have melted, use a bristle brush, palette knife or cotton swab to apply the liquid crayon thickly to cardboard. This will give you a similar effect to encaustic painting. Also known as hot wax painting, encaustic painting involves heating coloured beeswax and applying it to wood or canvas. Shave or grate peeled wax crayons and scatter them in patterns on a piece of wax paper. Place another sheet of wax paper on top, and place a sheet of newspaper on top of that. Put your iron on its lowest setting and then carefully move the iron over the newspaper to melt the crayon. Allow to cool.

Oil pastels Oil pastels differ from wax crayons by the amount of pure wax they contain. The higher the wax content, the greasier and less chalky the oil pastel will be. Originally, oil pastels were made by blending pigments into a solution of oil and resin dissolved in turpentine. Wax was added to give the mixture body, and it was then rolled into shape and dried. The turpentine evaporated, creating hard sticks. However, these had a limited shelf-life. Modern oil pastels are made with pigment dissolved in fossil wax. Shelf-life is improved with the addition of a non-drying oil, such as mineral oil. High quality oil pastels contain large amounts of wax and are difficult to blend by hand. The surface of the drawing will remain tacky for a while, so painting over it is not recommended. Pastels cope better with exposure to light than wax crayons do, and good quality ones are non-acidic.

my office magazine

Vol 99 - April 2015

arts & crafts

Blending oil pastels Because of their high wax content, oil pastels are not always easy to blend by hand. Using a solvent, such as turpentine or mineral spirits, helps the blending process along. The oil pastel itself can be dipped in solvent, or the surface you are working on can be washed with solvent and then drawn on with oil pastel. When using solvents, be careful when choosing the type of surface, as some solvents will stain. Another useful tool for blending oil pastels is a tortillon or blending stump. This is a cylindrical tool used by artists to smudge or blend. They are usually made of rolled paper and are tapered at the ends for greater precision.

ensure that the fixative does not react with the pastels and alter their colour. Pastel colours are mixed on paper as you draw, rather than premixed on a palette. White chalk can be used as a filler to alter the colour of the pastels.

Soft pastels Chalk-like soft or French pastels are a popular choice among artists. Their velvety texture makes them easy to blend with your fingers or a cloth. Soft pastels are made from pure powder pigments and a gum binder (such as cellulose). Soft pastels have more pigment and less binder than other varieties, which makes their colours brighter. Because of their texture, they create a lot of dust and pastel paintings are easily smudged. They must be protected by framing behind glass or using a fixative (such as casein or hairspray). Care must be taken to www.shop-sa.co.za

Did you know? Create a water colour effect on your pastel drawing by wetting the tip of an artistâ&#x20AC;&#x2122;s paint brush with water. Paint over parts of your pastel drawing and blend. my office magazine

IT focus

Unproductive? Thereâ&#x20AC;&#x2122;s an app for that Productivity apps will help you to keep on top of things

he office can be a very busy place, and keeping everything organised and on schedule is a challenge. Luckily, almost every employee has a smartphone, tablet or mobile device of some sort. Using productivity apps will help you and those around you to keep things on track.

A productivity application (app) is defined as a program dedicated to producing and/or sharing information, such as documents, presentations, worksheets, databases, charts and graphs. It is also used to document and schedule tasks and events. Apps like these will help you to organise events, delegate tasks and remember things.

E-mail apps E-mail applications come in many different guises, but the central idea of any e-mail app is that it allows workers to receive and answer e-mail on the go. When choosing an e-mail app, it is necessary to consider your needs. Some apps will help you to categorise incoming messages by importance, while others will cut through the clutter and deliver only messages with a high priority. Each app will offer a different set of features, a different user interface and a different level of security. Because of this, they will fit into your workflows in

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different ways. E-mail apps should be able to sync different kinds of accounts, such as Gmail, Microsoft Exchange, Microsoft Outlook and Appleâ&#x20AC;&#x2122;s iCloud. They should also offer features such as sync intervals (how frequently e-mail is downloaded) and retrieval size, which limits the download of large files when on mobile data.

more complex app will have additional features such as mapping calendar entries for easy navigation; tagging your friends in calendar events; adding Facebook birthdays to the calendar; setting events to repeat; and even allowing for customisation of the look and feel of the app itself.

To-do list apps

Office suites

No matter what your responsibilities at work are, chances are good you canâ&#x20AC;&#x2122;t keep track of everything you need to do in your head. Because our brains sometimes fail us, to-do lists have featured in the office environment for years. Now mobile apps allow productivity to be taken much further than a traditional paper list. A simple to-do app allows you to create a list that you can check off as each item is completed. On the other end of the spectrum, to-do list apps can allow you to organise projects, set deadlines, manage recurring tasks and even set location-based reminders. There are almost as many ways to get things done as there are people in the world, so it is important to choose an app that fits in with your workflow. Integration with other applications, like Gmail and Microsoft Outlook, are important considerations.

Office suite apps bring the essential tools from a desktop office suite to a mobile device. Although not every feature from the desktop suite will be present, most will have the basics: a document creator; a PDF viewer; and a spreadsheet creator. Some offer advanced editing options, such as the ability to comment or track changes, add pictures to a slideshow presentation, or add cells to a spreadsheet equation. The app must be easy to use and present information in a way that makes sense for smartphones and other mobile devices. Cloud storage is also important, allowing documents and presentations to be saved to a location other than the device itself.

Calendar apps A good calendar app will help you maximise productivity by effectively organising your time. Functionality, ease of use and user interface are key focus areas when choosing a calendar app. A straightforward app will allow you to mark dates for meetings and appointments. A

The app you choose to boost productivity in your business will depend on things like workflow, budget and the types of devices employees use. Productivity apps are available for Apple, Android and Windows Phone devices, and can be either free or paid for. Paidfor apps may involve a once-off fee per download, or involve a subscription type fee structure which is renewable on a monthly or yearly basis.

Vol 99 - April 2015

jan/san

Close at hand Dispensers come in all shapes and sizes for a variety of products Paper towel dispensers

Soap dispensers

A paper-towel dispenser is a device that dispenses paper towels in a communal area, such as an office bathroom or a kitchen. Paper dispensers are either manually operated, via a handle, or use a sensor for automatic dispensation. The dispensed paper is either white or coloured and, in the case of a manual dispenser, will have perforations to allow the sheets to be torn easily. These dispensers are often used in tandem with hand dryers. Paper towel dispensers are available in plastic or stainless steel finishes. The advantage of plastic is that it can be colour co-ordinated with the décor, while stainless steel offers durability and won’t age or fade.

Soap dispensers are ideal in communal bathrooms with a high volume of people. A soap bar that is constantly wet not only becomes soggy but can also harbour germs. Soap dispensers can be manually operated or be sensored for automatic dispensation. The type of soap used – liquid, powder or foam – will be determined by the design of the dispenser. Soap dispensed in a liquid form is generally in a squeeze bottle or pump. Disposable pump bottles are the most popular soap dispensers of this type. Manual dispensers of foam soap often consist of a large button which squeezes the foam out of a tube. Many liquid soap dispensers operate in this way as well. A few dispensers operate with a lever that pulls forward and squeezes the soap out. Most manual foam soap dispensers hold the soap in a bladder in the dispenser in liquid form: as the pump is pressed the liquid soap is pushed through a small foaming nozzle which aerates it. Foam soap dispensers come in both manual and automatic varieties. They have dual pumps that infuse the soap with air, injecting both through small openings to create a lather. An automatic soap dispenser is handsfree, and can be used for other liquids

Toilet roll dispensers Toilet roll dispensers are convenient in an office environment. They are made of plastic or stainless steel and sit inside each bathroom cubicle. Different dispensers will hold different capacities (such as two rolls, three rolls or five rolls of toilet paper). The capacity of the dispenser will determine how often it is refilled. Toilet roll dispensers generally come with some kind of lock and are often vandal-proof and designed to inhibit over-use. www.shop-sa.co.za

such as hand sanitisers, shampoos or even hand lotions. When the sensor detects motion under the nozzle, a dosage of soap is dispensed. Occasionally, automatic soap dispensers will contain a timing device or signal (such as a light) which can indicate whether or not you have washed your hands for the correct amount of time. This function is important in environments like schools and restaurant kitchens, where hygiene is of utmost importance. Automatic soap dispensers are mostly battery-powered. Soap dispensers not only have hygienic advantages, but they can also save you money. The flow of soap is controlled, saving on costs and clean-up. Soap dispensers are available in both plastic and stainless steel varieties, and are easily affixed to a wall.

Fragrance dispensers Automatic fragrance dispensers use a timer or sensor to release bursts of air freshener into the air. They are ideal for communal bathrooms, office areas, reception areas and smoking areas. The timers can be set to desired intervals, while a sensor-operated one will release fragrance when it detects movement. Fragrance dispensers are generally battery operated, and are available in plastic and stainless steel.

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industry news Paperworld Middle East reports growth

Inovocom strengthens member support

The Middle East’s largest stationery, paper and office supplies trade show has opened in Dubai, with exhibitor numbers up 18% year-on-year. Six country pavilions from Germany, Italy, Taiwan, Pakistan and Sri Lanka complemented almost 300 exhibitors from 40 countries, including a record 35 UAE companies. The Middle East is considered to a key area for the paper industry. Industry researcher RISI expects regional paper and board demand to reach 9,2-million tonnes by the end of 2015, up from 8,1-million tonnes in 2013. In the UAE, demand for stationery and office supplies is being driven by the growth of the education and SME sector, according to RISI. Messe Frankfurt Middle East CEO Ahmed Pauwels says: “The Middle East is growing into one of the more significant markets for paper, stationery and office supplies, driven by ongoing economic development across all sectors.” Sustainability was a key theme for the 2015 show, with more than 50 exhibitors launching new products, many of which addressed growing environmental and awareness and sustainable production concerns from regional consumers. Source: OPI

Over the last few months several staff changes have taken place at Inovocom. This has been necessary due to resignations, the expanded services offered by Inovocom, and the continued growth of members’ electronic solutions. There has also been far greater awareness from members as to the importance of having an effective electronic solution within their business. New appointments: • Chantel Maree – marketing manager; • Denton du Preez – graphic designer; • Kurt Rohlandt – web developer; and • Nadia de Sousa – membership assistant. Resignation: Roxi Dodkins – Dodkins and her husband have decided to follow a new path in the United Kingdom. She will be leaving us at the end of April 2015 and the hand over process has already started, ensuring that there is no disruption in services to members. Dodkins has been with the company from almost the beginning and has grown with it, becoming a key member of staff. Inovocom would like to thank Dodkins for all her support, passion and drive to ensure that the Inovocom members received only the best. We wish Dodkins well with her new life in the UK.

Epson launches new photo printer range Epson has launched two six-colour ink tank system (ITS) photo printers designed to deliver low-cost, high-volume photo printing. The A4 Epson L850 and Epson’s first A3 ITS printer – the Epson L1800 are ideal for event photographers, photo labs, advertising agencies, education facilities and consumers looking for fast and affordable photo printing.

The Epson L1800 printer is the first ITS printer from Epson that produces A3 photographic prints. It is perfect for highvolume print environments and can print photos in approximately 191 seconds, with a maximum print speed of up to 15 pages per minute (ppm) for colour and black and white prints. The A3 ITS photo printer is capable of printing up to 1 500

Wendy Dancer, associate editor and marketing

Kim Kotze, executive sales manager at My Office Online

A3 photos, or 2 600 black and 4 700 colour A3 text pages from one set of inks. The Epson L850 was created for photographers and consumers who are looking for a quick and easy way to print high-quality images. With a printing rate of as little as 12 seconds per print, the L850 can print up to 1 800 15 x 10cm photos from one set of inks. A memory card slot allows users to print directly from their cameras, without the hassle of plugging into a laptop. In addition to delivering reliable, topquality photo prints, the Epson L850 also offers the advanced functionality of an A4 scanner, LCD display and CD/DVD printing. Lizette Ebersohn, product manager at Epson South Africa, says that Epson is excited about the new product offering. “Extending our range of ITS printers to print in A3 is just another way that Epson is delivering high-quality, innovative products that are talking to the needs of our consumers.” Both printers contain Epson’s Micro Piezo technology and genuine Epson ink, which together guarantee precise, consistent and low-maintenance photo and colour document printing. They come with a 3 000-page manufacturer’s warranty.

my office magazine

Vol 99 - April 2015

industry events

Diarise this A list of industry-specific events and exhibitions to mark on your calendar

03 - 12 April

20 - 21 April

21 April

THE RAND SHOW, JOHANNESBURG EXPO CENTRE, NASREC As South Africa’s oldest and bestloved consumer show, the Rand Show offers lifestyle exhibits, shopping, great deals and entertainment perfect for the whole family. Approximately 250 000 people are expected to visit the seven themed exhibition areas. For more information, visit www.randshow.co.za.

RETAILTECH FORUM AFRICA, THE VINEYARD HOTEL, CAPE TOWN RetailTech Forum is about harnessing technology to create business opportunities. If you’re an African retailer looking to find the right technology-based solution, or a vendor looking to build new contacts and develop relationships in the retail sector, then contact Emma Faure on emma@openroomevents.com.

ITWEB DIGITAL ECONOMY SUMMIT, THE FORUM, BRYANSTON, JOHANNESBURG The ITWeb Digital Economy Summit 2015 will see innovative thinkers, digital economists, futurists and thought leaders provide insight into how disruptive technologies are transforming life, business and the global economy. Learn about current trends, tools and technologies from expert international and local speakers.

21 - 25 April

24 - 27 April

SCHOLASTICA EDUCATION, CAREERS AND TRAINING EXPO, ZIMBABWE INTERNATIONAL EXHIBITION CENTRE, BULAWAYO, ZIMBABWE This international education and training expo features products and services covering every aspect of the sector. Exhibitors from all fields related to the learning industry will display and demo the latest developments in their specialised areas. It is aimed at offering a platform to introduce various products and services to major decision-makers and prospective buyers on a one-on-one basis. Visit www.exsa.co.za/events for more information.

DECOREX CAPE TOWN CAPE TOWN INTERNATIONAL CONVENTION CENTRE, CAPE TOWN Cape Town’s finest decor, design and lifestyle expo promises to provide plenty of design and decor ideas and inspiration by showcasing the latest decor trends. Demos and how-tos promise to inspire a whole new approach to home living.

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my office magazine

eco news

Six myths of sustainable design

ance Hosey, chief sustainability officer with the global design leader RTKL, recently surveyed hundreds of architects and designers to understand the obstacles to going green. What emerged were six misperceptions about sustainable design.

Sustainability equals technology People perceive the problem as global warming, and the cause as emissions from outmoded energy mechanisms. The solution? Smarter mechanisms. Many architects seem to believe that sustainable design equates to solar panels and wind turbines. Technology has hijacked sustainability. Smarter techniques can make us better at making things worse. Sustainability is a choice of values, not a choice of tools.

Sustainability equals environmentalism Conventional wisdom suggests that sustainability deals exclusively with environmental concerns. Wikipedia, for example, defines green building as “environmentally responsible and resource-efficient” structures. Yet, the original understanding of sustainability was that it integrates the “triple bottom line” of social, economic and environmental value – people, profit and planet. Sustainability encompasses everything.

Sustainable design costs too much Perhaps the most common criticism about green building is that it’s too expensive. In a 2008 survey of over 700 construction professionals, 80% cited “higher first costs” as the biggest obstacle to green building. A decade ago the average surcharge for such projects was only 2%, and the additional investment typically yielded operational savings worth 10 times that much. Now, green building can actually cost less than conventional construction. By relying more on natural light and outdoor fresh air, the

San Francisco Federal Building saved $11-million in mechanical cooling with a total construction cost of 13,5% below the market average. Sustainable design takes more time Architects often complain that green building is too time-consuming. The additional research, analysis and hunt for alternative products simply cannot be done with limited schedules and fees. Yet, the process known as integrated design, which brings together a project’s key stakeholders, designers, consultants and contractors early to get consensus on goals, actually can save time by ensuring more thorough co-ordination and avoiding costly changes later. Sustainable design can lead to a better product faster. Sustainability isn’t about design Some of the most celebrated architects dismiss sustainability because, in the words of National Design Award winner Peter Eisenman, it “has nothing to do with architecture”. Performance specifications are

eco news hidden in the technical manual, not visible on the napkin sketch. Yet, basic decisions about a design’s shape have a significant impact on both the resources needed and the people who use it. It’s been estimated that 80% to 90% of the impact of a building or product is determined in the earliest stages of development: When just 1% of a project’s up-front costs are spent, up to 70% of its life-cycle costs have been committed already. Sustainable design isn’t beautiful Designers care about image, and the green movement, like it or not, has a reputation for being all substance and no style – ethics without aesthetics. Yet the “look and feel” of design is essential to sustainability. If design doesn’t appeal to the senses, it’s destined to be discarded. We don’t love something because it’s non-toxic and biodegradable – we love it because it moves the head and the heart. Following the lessons of sustainability to their logical conclusion will inspire more designers to reconsider the impact of every decision, including form and image. We can be as smart about the way things look as we’re becoming about the way they work. Source: www.go-green.ae

Paperworld goes green Paperworld, which was held in the Middle East this year, featured the Green Office Area – a dedicated section showcasing sustainably-produced office supplies. Singapore-based Grandluxe took advantage of the Area to launch a range of Forest Stewardship Council (FSC)certified products. Grandluxe sales and marketing director James Quan says: “The demand for environmentally friendly and energyefficient products is growing significantly in the Middle East and it’s becoming increasingly clear that consumers are very receptive towards socially responsible products.” Source: OPI

Green cleaning for corporate sustainability The latest Intergovernmental Panel on Climate Change (IPCC) confirms that climate change is progressing at an alarming rate as the direct result of non-eco-friendly practices by mankind. It is essential that individuals and organisations around the world do their part in curbing climate change. Yet corporations often state that they are a “green-company” without truly encompassing the meaning of the word. One South African manufacturer, Green Worx Cleaning Solutions, has taken on the “green” challenge by developing and manufacturing green cleaning products. The company’s product range is based on proven, world-class, eco-friendly solutions that are capable of eliminating all forms of dirt and grime without using harmful chemicals. Green Worx was the first greencleaning product manufacturer to develop active-enzyme products. These products work with specially selected bacteria and natural enzymes to break down dirt and grease into organic nutrients which are then released safely back into the environment. The key benefits of utilising such products are that harmful chemical compounds are not released into the atmosphere or into water systems, while cleaning staff are not exposed to toxic fumes and chemicals. “Although there has been a noticeable shift to the use of green cleaning products, when compared to the amount of chemicals remaining in use, there is still a very long way to go,” says Chris Kettley, CEO of Green Worx Cleaning Solutions. In developing truly environmentallybeneficial standards and reducing

their carbon footprint, corporations and consumers alike can minimise the impact that their actions have on the environment without sacrificing a clean home or office. In the hospitality and medical industries, providers should use laundry detergents that do not contain phosphates. Phosphates cause unnatural algae growth in waterways which starves natural living organisms of oxygen, effectively killing them. Cleaning companies should ensure that they utilise cleaning products that contain little-to-no volatile organic compounds (VOCs). These VOCs are heavily polluting and biodegrade slowly and incompletely. They cause allergic reactions, worsen asthma when inhaled, cause brain damage, cause skin, nose throat and sinus irritations, and have been linked to infertility and miscarriages. Products such as Green Worx’s Odorite Ultra Deep Clean Enzymatic 30 offer greater effectiveness than chemical and germicidal cleaners, due to the fact that the enzymes digest host material where the germ and odour-causing bacteria live and reproduce. Enzymatic products break down residual organic soils such as fats, greases and starches. It is safer to use in the kitchen as enzymes are non-toxic, non-irritating, non-gaseous, non-flammable, non-pathogenic and non-hazardous. Being aware of the chemicals present in cleaning products and their effect on the environment, as well as the health and safety of those utilising the products, is essential. Turning a blind eye to these dangerous ingredients will lead to a more damaged environment and a sickly, unproductive workforce.

crime alert ACKNOWLEDGMENT IT-ONLINE

Preventing data leaks The recent Spy Cables leak has highlighted how vulnerable data is

l Jazeera, a Dohabased broadcaster, recently published details from hundreds of secret intelligence documents that it gained access to through what it describes as a “digital leak”. The so-called “Spy Cables” cover the period from 2006 to December 2014 and include the details of several operations, briefings and analyses written by South African State Security Agency (SSA) operatives.

It’s still unclear exactly how the so-called Spy Cables were leaked, but Al Jazeera reports that a security assessment in 2009 concluded that the South Africa’s secrets were at serious risk and would remain so for the long-term – a prognosis that would seem to have been borne out by the current leaks. A range of vulnerabilities has been uncovered: • Poor access controls meant that many civil servants had regular access to secret documents by foreign agencies. • Too many outsiders have access to government and security systems.

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•

Corruption also played a part, with some documents suggesting that tender information for the arms deal may have been tampered with. • The merging of five foreign and domestic intelligence agencies into the State Security Agency in 2009 created gaps in security. While the Spy Cables leak shocked the country, data protection is not a new topic. The Protection of Personal Information (POPI) Act states that if you or your company process personal information about individuals, you are responsible for the storage, retrieval and ultimate destruction of the data. It is essential that you understand how to process, protect and manage this information, because you will be held liable if something goes wrong. To keep your company and its data safe, you will need protection on a number of levels:

Protecting your data Companies need to protect the data itself, as loss of data can be a serious threat to business – and even national security. Data loss prevention requires companies to classify sensitive data, enforce controls and ensure policy compliance. A holistic strategy that focuses on people, processes and systems is key: the majority of problems result from poorly-understood data practices and user error.

Protecting your network Your network will need to be robust and secure to prevent data leaks. Network architecture must be properly planned and implemented by a professional. Hackers will often map a network to find areas with weak filtering and easy access. They will use “holes” in firewalls, routers and switches to gain access to your network. Other points of entry include poorly configured Web servers, mail servers, file and print services, and domain name system (DNS) servers. Network devices often become less secure over time as employees demand access to the network via their personal devices. Keeping network protection up to date will help to prevent data leaks.

Protecting your devices Devices proliferate in any modern company. A single employee can use three or more devices for work at any one time – all of which will require access to your network. Ensuring that all devices are protected by antivirus and antispyware software can help protect your company against data loss. Many security software packages offer encryption features and remote wiping capabilities. Should a device be lost or stolen, the IT department can delete all sensitive data on it.

SILVER SPONSORS:

Keeping shop-sa members abreast of criminal and fraudulent activity in the stationery and office products industry. To sponsor the Crime Alert page contact (011) 781 0370. REPORT CRIME TO wendy@shop-sa.co.za Renew your Crime Alert sponsorship today! Call Wendy Dancer on (011) 781 0370 to book your logo placement on the Crime Alert page as an industry leader in transparency, information sharing and anti-crime business ethics. 38

my office magazine

Vol 99 - April 2015

product showcase

ANTI-GLARE & PRIVACY FILTERS Whether you are battling with glossy LCD screen glare of worrying about prying eyes staring at your confidential financial data, 3M screen filters have the solution for you. Both the Anti-Glare and Privacy filters come in a variety of screen sizes for any type of notebook or desktop display. the filters are very eassy to apply with bubble free application, can be reapplied multiple times and it doubles as a screen protector, protecting your display from dirt and scratches. the filter adhesive is optically clear, which means it will not affect your display clarity, and it comes with a convenient storage folder. To clean the product, simply use the enclosed cloth with water.

Tel: (011) 467 0227 E-mail: helpdesk@techexpress.co.za Web: www.techexpress.co.za

TB1000: 10.1” ANDROID WIFI TABLET Capture every detail perfectly with advanced 2.0 MP front and 5.0 MP rear cameras, view every detail with the high resolution 1280x800 IPS 10.1” screen, waste no time in your busy schedule by performing your tasks utilizing the onboard 1GB DDR3 memory and by browsing the internet with the fast and powerful QuadCore 1.8GHz processor. Saving documents, photos, music, movies and TV shows, apps and games will be no problem with the 16GB harddrive with the capability of upgrading via SD Card a further 32GB. Running the latest Android 4.4 KitKat OS and using the Bluetooth and WiFi capabilities makes near instant communication of the future a standard for the present.

Tel: 0861 262 737 Web: www.parrot.co.za

TB1001: 10.1” ANDROID WIFI & DUAL 3G TABLET Capture every detail perfectly with advanced 2.0 MP front and 5.0 MP rear cameras, view every detail with the high resolution 1280x800 IPS 10.1” screen, waste no time in your busy schedule by performing your tasks utilizing the onboard 1GB DDR3 memory and by browsing the internet with the fast and powerful QuadCore 1.3GHz processor. Saving documents, photos, music, movies and TV shows, apps and games will be no problem with the 16GB harddrive with the capability of upgrading via SD Card a further 32GB. Running the latest Android 4.4 KitKat OS and using the Bluetooth, WiFi and Dual 3G capabilities makes near instant communication of the future a standard for the present.

Tel: 0861 262 737 Web: www.parrot.co.za

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To showcase your products here, call Wendy Dancer on (011) 781 0370 for pricing and availability.

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SA (PTY) Ltd

SHOWCASE

Wendy ts here, call your produc

pricing and 0370 for (011) 781 Dancer on

b - Decem Vol 98

zi e maga my offic

er 2014

w w w . s h o p - s a . c o . z a

my office magazine

SOURCE PRODUCTS HERE A ADDING MACHINE, POINT OF SALE AND MACHINE ROLLS PaperGeni Rotun ADHESIVES, GLUES AND SPRAYS BIC South Africa (Pty) Ltd - Correction Fluid, Glue sticks & Super Glue Palm Stationery Manufacturers - New Wave Freedom Stationery - Marlin ART, CRAFT, GRAPHIC AND DRAWING MATERIALS CTP Stationery - A4 coloured poster boards Freedom Stationery - Marlin Max Frank - Uni, Artline Pentel S.A (Pty) Ltd. - Oil pastels and watercolour paint

B 40

BAGS AND CASES D.O.S - iStay Flip File - Business cases. Freedom Stationery - Space Case and Marlin Global Bag And Sportswear Manufactures Custom schoolbags ,tracksuits Kolok - Kenton Topmark - School Bags, Laptop Bags, Pencil Cases, Sports Bags, Luggage BATTERIES Nikki Distributors - Duracell Batteries Nikki Distributors - Energizer Batteries BIN RANGE Krost Office Products BINDING ACCESSORIES AZ Trading - Plastic Comb, Wire, Thermal & Covers CTP Donau - Donau files and slide binders, A4 poster board Parrot Products - Parrot Comb Binding Machines Press Products - wire, combs, coil, covers Rexel Office Products - Rexel and GBC

BINDING MACHINES AZ Trading - DSB, Neorel D.O.S - Prima, DSB Parrot Products - Parrot Comb Binding Machines Press Products - Bindquip Rexel Office Products - GBC and Rexel ranges

BOARDS BIC South Africa (Pty) Ltd - BIC Velleda School Whiteboards CTP Stationery - Flip Chart Pads Hortors Stationery - Legal Notices i.e. Basic Conditions & OSH Act and Leave and Absence Chart Freedom Stationery - Marlin Max Frank - Artline Flipchart Markers, Artline, Maxi whiteboard markers Palm Stationery Manufacturers - New Wave Parrot Products - Full range of boards and accessories. Custom boards printed to your specification Rexel Office Products - NOBO whiteboards, pinboards, easels and accessories. Quartet magnetic white/cork boards BOOK COVERS CTP Stationery - Poly Prop Donau heavy duty covers Empire Toy & Stationery - Butterfly paper Freedom Stationery Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Palm Stationery Manufacturers - brown paper rolls, poly rolls, gift-wrap RBE - Papersmart BOOKS AND PADS BSC Stationery - Treeline CTP Stationery - Impala and premier books and pads Freedom Stationery - Manufacturers Hortors Stationery - Legal registers Impala Vuwa Stationery Manufacturers

Palm Stationery Manufacturers Power Stationery - Powerstar RBE - NCR Business Books Rexel Office Products - Colourhide notebooks BOXES AND CARTONS CTP Stationery - Archiving Systems Rexel Office Products Specialised Filing Systems - Archive and Off-Site Tidy Files - Acid free archiving products

C CALCULATORS Kolok - HP Nikki Distributors - Truly calculators Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar Rexel Office Products - IBICO CALENDARS CTP Stationery - Diaries assorted sizes CALLIGRAPHY Max Frank - Artline CANTEEN Kolok - Tea, Coffee, milk etc, Sunbeam (appliances), Cleansui (water filters and refills) CARBON PAPER AND FILMS RBE - NCR Business Books CD’S, DVD’S AND DISKETTES Kolok - Verbatim, Kenton CLIP BOARDS CTP Stationery - DONAU brand Parrot Products - Masonite and whiteboard CLIPS, FASTENERS AND PINS Freedom Stationery - Marlin Grip Binders - Essentials, Stephens, Penguin Tidy Files - Filing solution

Effortless binding with perfect results CombBind 100

CombBind 110

CombBind C200

CombBind C210

buyers’ guide COLOURING BOOKS Empire Toy & Stationery - Empire books Freedom Stationery - Marlin Palm Stationery Manufacturers - New Wave COMPUTER ACCESSORIES Kolok - Verbatim, Kenton Krost Office Products Pyrotec - Tower Inkjet-laser labels, business cards and photo paper COMPUTER CLEANING Kolok - ComputerCare Pyrotec - Tower computer cleaning range

See page 46 for contact details Rexel Office Products - NOBO planners, refills and T-card kits, Quartet Monthly/ Weekly planner South African Diaries - For all your diary

FAX ROLL MANUFACTURERS Rotunda

needs DICTATION - TRANSCRIPTION Olympus Audio S.A - Digital Voice Recorders, Transcription Kits and Accessories. Powerhouse Dictation for Philips - Dictation, transcription, meeting recording, mini-tapes, foot pedals, accessories DRAUGHTING AND DRAWING OFFICE SUPPLIES

COMPUTER CONSUMABLES CTP Stationery - Full range of DONAU files KMP - for computer consumables Kolok Unlimited - Penguin (Ribbons, Toners, Inkjets,) ,Till and fax rolls Redfern Print Services - Redfern inkjet/laser/ copier labels and a full range of stationery labels

CTP Stationery - A4 Poster Boards

E EMBOSSERS AND ENGRAVING

COMPUTER HARDWARE Kolok Unlimited - Blazer UPS systems, Geha (Interactive white boards) CORPORATE STATIONERY & GIFTING Star Stationers and Printers CRAYONS AND CHALKS Freedom Stationery - Marlin Palm Stationery Manufacturers - Chalks and Crayons Power Stationery - Powerstar

Rubber Stamp & Engraving Co - Ideal & Trodat Embossers (pocket, desk and electronic), Trotec ENVELOPES AND MAILING BSC Stationery - Leo Envelopes CTP Stationery - Commercial envelopes Global Envelopes - CelloWrapped, peel+seal and FullGum Grafton/Star KZN Envelopes - Manufactures of Printed and Plain Envelopes Merpak Envelopes - Complete range of quality envelopes

Narayan Wholesaler - Wholesaler of Quality Envelopes, Peel and Seal RBE - Papersmart ERASERS & ERASING / CORRECTION FLUIDS BIC South Africa (Pty) Ltd - Tippex tape, bottle and Pen Freedom Stationery - Marlin Max Frank - Uni Palm Stationery Manufacturers - Tape/Erasers

DIARIES, PLANNERS AND ORGANISERS CTP Stationery - CTP Brand Hortors Stationery - Legal diaries

CombBind C250 Pro

WireBind W20

Pentel S.A (PTY) LTD - Hi-Polymer and Ain eraser, correction tape and pens Power Stationery - Powerstar

MultiBind 230 Comb & Wire

FILES AND FILING African Filing Systems - Top retrieval filing and arching products BSC Stationery - Treeline, Mobifile CTP Stationery - Full range of quality DONAU brand Flip File - Executive display files, expanding files, Document folders, dividers Freedom Stationery - Edo / Unifile Palm Stationery Manufacturers - Lever arch, Ringbinder files, Manilla flat folders Grafton/Star Kolok - Geha (Binding machines) Palm Stationery Manufacturers - leaver arch, ring binder files, manilla flat folders. Pentel S.A (Pty) Ltd. - Display book Vivid, document file, clip file and presentation file Rexel Office Products - Prima and Rexel ranges Specialised Filing Systems - Top Retrieval, Archive and Off-Site Tidy Files - Filing solutions

FILES MECHANISMS Press Products - Lever arch, Ring binders FOLDERS CTP Stationery - DONAU Brand Freedom Stationery - Marlin Palm Stationery Manufacturers - View files, polypropylene & board folders Tidy Files - Specialised FORMS - LEGAL AND MISCELLANEOUS Hortors Stationery - complete range of custom, company, miscellaneous, magisterial, etc.

PaperGeni

DESK SETS AND ACCESSORIES BIC South Africa (Pty) Ltd - Desk Set Solo Delux Freedom Stationery - Marlin Krost Office Products Rexel Office Products - Rexel Eco Range

FURNITURE - OFFICE & SCHOLASTIC Krost Office Products - accessories New Era Office cc - Specialising in all office furniture desks, chairs, credenzas, boardroom tables, etc Reboni Furniture Group - Manufacturing and distribution of educational and office furniture Specialised Filing Systems - Cabinets, Shelving and Hi-Density

www.rexelsa.co.za ThermaBind T400

SOURCE PRODUCTS HERE G

GUILLOTINES AND TRIMMERS AZ Trading - DSB, Kobra Beswick Office Products - Fellowes, Vivid Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors Press Products - BindQuip Rexel Office Products - SmartCut and ClassicCut

LABELS Freedom Stationery - Marlin Nor Paper Pyrotec - Tower stationery, inkjet-laser labels Redfern Print Services - Redfern Inkjet/laser/ copier labels and a full range of stationery labels Specialised Filing Systems - Filing Tidy Files - Filing solutions LABELLING MACHINES Kemtek Imaging Systems - Distributor of Brother P-Touch Labelling System

I 42

INDEX TABBING AND DIVIDERS CTP Stationery - DONAU Brand board and P.P Flip File - Index Tabs, Flip tabs Freedom Stationery - Marlin Grip Binders Palm Stationery Manufacturers Rexel Office Products - Rexel, Mylar and Prima board INKS KMP - for computer consumables. Max Frank - Shachihata, Artline Rexel Office Products - Numbering machine ink Rubber Stamp & Engraving Co - Trodat, Noris fastdry, security, numbering, franking. Laundry.

LAMINATING MACHINES AZ Trading - DSB, Speedlam, Lamiace Kolok - GEHA and Galaxy Parrot Products - Parrot A4 and A3 Laminators Press Products - GMP Rexel Office Products - GBC and Rexel ranges LAMINATING POUCHES AND MATERIALS AZ Trading - A0 to ID card size Kolok - GEHA, Penguin laminating pouches and rolls Parrot Products Press Products - GMP Rexel Office Products - GBC

JANITORIAL Kolok - Goldenmarc (Cleaning products), Brooms, Mops and equipment.

MATHEMATICAL GEOMETRY SETS & ACCESSORIES Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar MINUTE AND GUARD BOOKS Hortors Stationery - Company registers, minute books and other legal registers

N NUMBERING MACHINES Rexel Office Products Rubber Stamp & Engraving Co - Reiner Dater/Numberer (manual/electronic), Trodat

LEGAL STATIONERY Hortors Stationery - All legal registers, forms, diaries etc LETTER TRAYS Krost Office Products

MARKERS BIC South Africa (Pty) Ltd - Permanent Markers, Highlighters, whiteboard Freedom Stationery - Marlin Interstat Agencies - Edding Max Frank - Artline , Maxi, Uni Parrot Products - White board, permanent and OHP markers. Wide range of highlighters Penflex - White board, flipchart, permanent markers, highlighters Pentel (Pty) Ltd. - Maxiflo, white board marker and paint marker Power Stationery - Powerstar

M MAILING TUBES CTP Stationery

O OFFICE ERGONOMICS Rexel Office Products - Kensington copyholders, risers, footrests, Rexel range of electric staplers and punches which reduces chances of RSI (repetitive strain injury) OFFICE FURNITURE IXAXA Office Furniture - Office furniture (Desks and Chairs) from reception to CEO’S office

Simply faster to the finish... TM

Introducing the new line of Fusion Laminators

Fusion 1000L

Fusion 1100L

Fusion 3000L

buyers’ guide

See page 46 for contact details

OVERHEAD PROJECTION AND ACCESSORIES Kolok - Penguin Transparencies Max Frank - Artline Parrot Products - Data Projectors, OHPs, screens and rear projection film Penflex - Penflex Overhead projector pens Rexel Office Products - NOBO

Rexel Office Products - Rexel HB & Derwent Staedtler SA (Pty) Ltd - Tradition, Wopex, Technical, Clutch Pencils and lead PENCIL LEADS BIC South Africa (Pty) Ltd - Criterium 0.5mm leads Freedom Stationery - Marlin Max Frank - Uni Pentel S.A (Pty) Ltd - Ain lead, standard lead - various grades

P PACKAGING Merpak Envelopes - Postsafe packaging range PAPER AND BOARD Antalis South Africa - Office paper and packaging solutions CTP Stationery - DONAU A4 poster boards Empire Toy & Stationery - Butterfly paper Freedom Stationery Grafton/Star Kolok Unlimited - Geha (paper media), EPSON, HP, CANON, Nor Paper Palm Stationery Manufacturers - Cubes and board Paper World Handmade Paper, Embossed Paper, Specialty Papers, Scented Paper Board, Paper Products Peters Papers - Rotatrim, Typek and Smart Copy Power Stationery - Powerstar RBE - Papersmart Rexel Office Products - Prima Paper & Board TRIBE - TRIBE Inkjet Paper and Film PAPER FOLDING MACHINES Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors PENCILS BIC South Africa (Pty) Ltd - BIC Evolution Graphite, BIC Matic Clutch ,Velocity Clutch, Atlantis Clutch, BU4 Clutch Freedom Stationery - Marlin / Edo Max Frank - Uni Palm Stationery Manufacturers Pentel S.A (Pty) Ltd - Hotshot, Mechanical Pencil, Techniclick Pencil. Power Stationery - Powerstar

PENCIL SHARPENERS Freedom Stationery Palm Stationery Manufacturers Power Stationery - Powerstar PENS BIC South Africa (Pty) Ltd - Clic, Crystal, Orange and Prismo Freedom Stationery - Marlin and Edo Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Penflex - Penflex ballpoints and rollerballs Pentel S.A (Pty) Ltd - Superb Ballpoint, Energel Pen Power Stationery - Powerstar Staedtler SA (Pty) Ltd - Ball point, Fineliner, Gel and Pigment liner pens PEN CARBON BOOKS Freedom Stationery - Marlin Power Stationery - Powerstar RBE - NCR Business Books PERSONAL STATIONERY CTP Stationery - Home office and personal filing system, diaries Grafton/Star PLANNING BOARDS AND ACCESSORIES Parrot Products - Range of year planners, term planners, maps and in/out boards. custom printed boards designed to specification. Rexel Office Products - NOBO planners

PRINTING Olivetti Imports - Distributors of Multifunctional Printers / Copiers Star Stationers and Printers Kolok - Epson, Lexmark (Hardware), Hp Printers, Oki (Hardware) PRINTER CONSUMABLES Impression Management - Prinart, Logic, Q-Ink, Sanchi, Oliser and ATIKMP - For computer consumables. Ink Spot Suppliers - Suppliers of all brands of inkjet and LaserJet cartridges Kolok - EPSON (inkjet, large format etc), LEXMARK, HP, Brother (Toners and Inks), Oki (Toners, inks and Ribbons), Tally Genicom (Ribbons), Seikosha (Ribbons), Panasonic (Toners and Ribbons), Kyocera (Toners), Printronix (Ribbons), IBM (Ribbons), Ricoh (Toners), Fujitsu (Ribbons) Nor Paper PaperGeni Royce Imaging Industries - Remanufacturers and suppliers of inkjet and laser cartridges Technical Systems Engineering - Suppliers of quality compatible cartridges and bulk inks for Epson, Canon, Lexmark, HP and Samsung

PUNCHES AND PERFORATORS Freedom Stationery - Marlin Krost Office Products Parrot Products - Parrot range of punches Power Stationery - Powerstar Rexel Office Products - Rexel

R RUBBER STAMPS Max Frank - Schachihata X Stampers Rubber Stamp & Engraving Co. - Trodat RUBBER STAMP MANUFACTURING EQUIPMENT Rubber Stamp & Engraving Co - AZ Liquid polymer, TROTEC laser engraver, flash system

POINT OF SALE PRINTER ROLLS PaperGeni Rotunda

www.rexelsa.co.za Fusion 3100L

Fusion 5000L

Fusion 5100L

SOURCE PRODUCTS HERE RULERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Penflex - PENFLEX rulers

Nikki Distributors - Nikki shredders Parrot Products - Parrot range of value shredders Rexel Office Products - Rexel range Maynards Office Technology - IDEAL Shredders & Guillotines – SA Distributors

SCHOLASTIC SUPPLIES BSC Stationery Sales - Treeline CTP Stationery Empire Toy & Stationery - Butterfly Flip File - Flip File display books A5, A4, A2, A3 Freedom Stationery - Marlin and Edo Gordon’s Productions - contact paper woodgrain, marble, pattern designs. Magic cover back to school clear and coloured self adhesive paper. (4M rolls, A4 and lever arch). Plastic coated brownkraft rolls and pre-cut polythene covers. Grafton Paper Products Impala Vuwa Stationery Manufacturers Max Frank - Artline, Maxi, Uni Palm Stationery Manufacturers Parrot Products - chalk boards/slates Power Stationery - Powerstar Pyrotec - Tower Adhesive Book Cover 45cm x 2m SCISSORS AND CUTTERS Freedom Stationery - Marlin Palm Stationery Manufacturers Power Stationery - Powerstar Rexel Office Products

SPIKE FILES Grip Binders

SHREDDERS AND ACCESSORIES AZ Trading - DSB, Kobra, Roto, Repairs to all makes D.O.S - Kobra Kolok - GEHA entry level and high-end shredders

STAMPS, STAMP PADS AND INKS Rubber Stamp & Engraving Co - Trodat, pre-inked stamps, stamp and fingerprint pads

STAPLING MACHINES AND STAPLES Freedom Stationery - Marlin Interstat Agencies - Genmes Krost Office Products Parrot Products - Parrot range of staplers Rexel Office Products - Rexel range

STENCILS Freedom Stationery

TABLET AND ACCESSORIES D.O.S - Clarys, iStay TAPES Freedom Stationery Palm Stationery Manufacturers

TELEX ROLLS AND TELETEX PAPER Rotunda THERMAL ROLLS Rotunda TONERS AND CARTRIDGES KMP - Computer consumables Kolok - PENGUIN (Inkjets and Laser toners), EPSON, LEXMARK, HP. PaperGeni TOP RETRIEVAL FILING Optiplan a div of Waltons - Paper based top retrieval filing systems Specialised Filing Systems - Total Solution and more Tidy Files - Complete onsite and offsite filing solutions TOYS, HOBBIES AND GAMES Freedom Stationery Pyrotec - Toby Tower Stickers and Activities TRANSFER LETTERING AND SIGNS Parrot Products - Vinyl lettering

STORAGE SYSTEMS CTP Stationery - Archiving Systems Suspension Files Kolok - VERBATIM (hard drives, USB sticks etc), HP Rexel Office Products - Storage boxes Specialised Filing Systems - Filing

STACK SHUT DONE

TELECOMMUNICATIONS Nikki Distributors - Siemens office phones

STATIONERY SUNDRIES - SCHOLASTIC CTP Stationery - DONAU Scissors and cutting knives Freedom Stationery - Marlin, Edo and Unifile Palm Stationery Manufacturers - New Wave Power Stationery - Powerstar

SCRAPBOOKING Rexel Office Products - Trimmers and guillotines Rubber Stamp & Engraving Co - Making memories, Clearsnap, Marvy, Ranger, Bazzill, Carl

The World Leader in Auto Feed Shredding

SLATES Freedom Stationery - Marlin Parrot Products - Whiteboard and chalk board

Tidy Files - Filing solutions

Auto+ 60X

TRANSPARENCIES Kolok - Penguin transparencies for inkjet and laser OEM, Penguin and HP Transparencies Rexel Office Products - NOBO range

Auto+ 80X

Auto+ 100X | 100M

buyers’ guide

See page 46 for contact details

DID YOU KNOW? • The Buyers’ Guide is an affordable way of highlighting your brands while also introducing up and coming new stockists to the trade. • The Buyers’ Guide is a valuable sourcing tool to market your business and the brands that you carry. • To book space, contact Wendy on wendy@shop-sa.co.za or (011) 781 0370.

www.rexelsa.co.za Auto+ 200X

Auto+ 300X | 300M

Auto+ 500X | 500M

Auto+ 750X | 750M

CONTACT DETAILS HERE African Filing Systems 011 896 5279

www.africanfiling.co.za

(

011 624 8000

Box 86173, City Deep, 2049

(

021 521 2400

Box 36964, Chempet, 7442

086 540 6892

info@africanfiling.co.za

0866 101 185

labelling@kemtek.co.za

021 521 2402/3

info@penflex.co.za

Antalis South Africa (Pty) Ltd

Kemtek Imaging Systems - Cape

Pentel S.A (Pty) Ltd

(

011 688 6000

Box 6893, Johannesburg, 2000

(

021 521 9600

Box 181, Cape Town, 8000

(

011 474 1427/8

Box 202, Crown Mines, 2025

011 688 6162

marketing.office@antalis.co.za

021 551 5032

brenth@kemtek.co.za

011 474 5563

www.pentel.co.za

Antalis South Africa (Pty) Ltd - Cape Town (

021 959 9600

021 959 9640

Box 19231, Tygerberg, 7505

Antalis South Africa (Pty) Ltd - Durban (

031 714 4000

031 700 9253

Box 284, Umhlanga, 4320

Antalis South Africa (Pty) Ltd - Pretoria (

012 379 0060

012 379 0052

Box 4013, Pretoria, 0001

Antalis South Africa (Pty) Ltd - Bloemfontein (

051 447 8681

051 447 6765

Box 1795, Bloemfontein, 9300

Antalis South Africa (Pty) Ltd - Port Elizabeth (

041 486 2020

041 486 2219

Box 9088, Estadeal, 6012

Antalis South Africa (Pty) Ltd - Pietermaritzburg (

033 386 2078

Box 1425, Pietermaritzburg, 3200

Antalis South Africa (Pty) Ltd - Botswana (

00267 391 2139

00267 397 5459

Box 1705, Gaborone

AZ Trading

Kemtek Imaging Systems - KZN

Peters Papers

(

031 700 9363

Box 15685, Westmead, 3608

(

011 677 9000

sadlerly@peterspapers.co.za

031 700 9369

Sandim@kemtek.co.za

011 622 6646

www.peterspapers.co.za

Kemtek Imaging Systems - PE

Powerhouse Dictation

(

041 582 5222

Box 15685, Westmead, 3608

(

011 887 1056

info@speech.co.za

041 582 5224

clinth@kemtek.co.za

086 555 3833

www.speech.co.za

Kemtek Imaging Systems - PTA

Power Stationery

(

012 804 1410

PO Box 816, Silverton, 0127

(

032 533 4003

Box 1305, Verulam, 4340

012 804 4286

johlettat@kemtek.co.za

032 533 3254

powersta@netactive.co.za

Press Products

KMP (

021 709 0190

Box 183, Steenberg, 7947

(

011 493 6332

marketing@pressproducts.co.za

021 709 0199

kmppty@iafrica.com

011 499 1019

www.pressproducts.co.za

Kolok Unlimited - Head Office

Pyrotec

(

011 248 0300

Box 4151, Johannesburg, 2000

(

021 787 9600

PvtBag X1, Capricorn Square, 7948

011 248 0381

infojhb@koloksa.co.za

021 787 9791

tower@pyrotec.co.za

Kolok Unlimited - Cape Town

RBE Stationery Manufacturers (Pty) Limited

(

021 597 2700

Box 6385, Roggebaai, 8012

(

011 793 7321

021 297 2799

infoctn@koloksa.co.za

011 793 7348

sales@rbe.co.za www.rbe.co.za

Reboni Furniture Group

Kolok Unlimited - Durban (

031 570 4900

Box 4206, Riverhorse Valley East, 4017

(

086 173 2664

www.reboni.co.za

031 569 6880

infodbn@koloksa.co.za

086 627 7737

sales@reboni.co.za

Redfern Print Services - Cape Town

Kolok Unlimited Polokwane

(

086 111 4407

www.aztradingcc.co.za

(

015 298 8795

Box 862, Ladanna, 0704

(

021 552 9680

Box 403, Milnerton, 7435

011 792 9732

sales@aztradingcc.co.za

015 298 8315

infopol@koloksa.co.za

021 552 9681

sales@redfern.co.za

BIC South Africa (Pty) Ltd

Kolok Unlimited - Port Elizabeth

Redfern Print Services - Durban

(

011 474 0181

PO BOX 43144, Industria, 2042

(

041 406 9900

Box 3163, North End, 6056

(

031 205 9598

dbnoffice@redfern.co.za

011 474 6068

16 Maraisburg Road, Industria, 2042

041 406 9920

infope@koloksa.co.za

031 205 7092

www.redfern.co.za

BSC Stationery Sales

Redfern Print Services - Johannesburg

Kolok Unlimited - Namibia

(

011 420 3250

Box 278, Brakpan, 1540

(

00264 (61)370500

Box 40797, Ausspannplatz, Namibia

(

011 837 4119

Box 1445, Crown Mines, 2025

011 420 3322

sales@treeline.co.za

00264 (61)370525

valne@kolok.com.na

011 837 8917

jhboffice@redfern.co.za

CTP Stationery

Kolok Unlimited - Nelspruit

Rexel Office Products

(

011 226 5600

Box 43501, Industria, 2042

(

013 758 2233

Box 4338, White River, 1240

(

011 226 3300

www.rexelsa.co.za

011 474 9242

sales@versafile.co.za

013 758 2235

infonel@koloksa.co.za

011 837 2781

sales@rexelsa.co.za

D.O.S (Denton Office Solutions)

Kolok Unlimited - Bloemfontein

Rotunda

(

086 000 7468

info@dosptyltd.biz

(

051 433 1876

PvtBag X01, Brandhof, Bloemfontein

(

021 552 5135

Box 189, Maitland, 7404

086 237 4614

www.dosptyltd.biz

051 433 2451

infobfn@koloksa.co.za

021 551 3070

rotunda@iafrca.com

Empire Toy & Stationery

Kolok Unlimited - Botswana

Royce Imaging Industries

(

011 614 2243

Box 261524, Excom, 2023

(

00267 393 2669

PvtBag B0226, Bontleng, Gaborone

(

011 792 9530

www.royceimaging.co.za

011 614 3075

empire@netactive.co.za

00267 317 0762

clemencem@vbn.co.bw

011 792 9480

sales@royceimaging.co.za

Flip File

Rubber Stamp & Engraving Co - Head Office

Krost Office Products

(

021 638 3105

Box 2190, Clareinch, 7740

(

011 626 2067

Box 75401, Gardenview, 2047

(

011 262 1400

Box 931, Wendywood, 2144

021 633 6942

ashly@flipfile.co.za

011 626 2912

sales@krost.co.za

011 262 1414

trodat@rse.co.za

Freedom Stationery - Johannesburg

Rubber Stamp & Engraving Co - Cape Town

KZN ENVELOPES

(

011 314 0953/4

Box 6459, Halfway House, 1685

(

031 465 3992

P O Box 41259, Rossburgh, 4072

(

021 448 7008

Box 931, Wendywood, 2144

011 314 0957

gpsales@freedomstationery.co.za

031 465 1669

info@kznenvelopes.co.za

021 448 7014

cpt@trodat.co.za

Freedom Stationery - Cape Town

Rubber Stamp & Engraving Co - Durban

Max Frank

(

021 557 9152/3

36-38 Silverstone Rd Killarney Gardens

(

011 921 1811

Box 200, Isando, 1600

(

083 377 4109

Box 931, Wendywood, 2144

021 557 9155

cptsales@freedomstationery.co.za

011 921 1569

sarah.schoeman@tigerbrands.com

031 266 1082

dbn@rse.co.za

Freedom Stationery KZN (Head Office) (

032 459 2820

Box 478, Mandini, 4490

032 459 3255

sales@freedomstationery.co.za

Freedom Stationery - East London

Maynards - Olympus Audio S.A / Olivetti Distributors (

0860 00 1922

South African Diaries

sales@maynards.co.za

(

021 442 2340

Box 4862, Cape Town, 8000

www.maynards.co.za

021 442 2341

phoneyman@sadiaries.co.za

Staedtler SA (Pty) Ltd

Merpak Envelopes

(

043 731 2422

Box 14111 West Bank 5218

(

011 719 7700

sales@merpak.co.za

(

011 579 1600

www.staedtler.co.za

043 731 2421

elsales@freedomstationery.co.za

011 885 3174

www.merpak.co.za

011 608 3497

admin@staedtler.co.za

Global Bag And Sportswear Manufactures

Specialised Filing Systems

Narayan Wholesaler

(

031 305 6507

P.O Box 18586, Dalbridge, 4014

(

083 444 0959

031 301 6553

www.globalbags.co.za

011 869 7243

Global Envelopes

narayantextiles@gmail.com

(

011 477 0640

011 477 3528

www.specfiling.co.za

Star Stationers and Printers

New Era Office cc

(

031 465 5544

envelopes@absamail.co.za

(

011 334 2013

Box 10383, Lenasia, 1821

(

031 569 1061

luke@starstat.co.za

031 465 5634

www.envelopes.co.za

011 334 7358

kuban@neweraoffice.co.za

031 569 1094

www.starstat.co.za

Gordon’s Productions

Technical Systems Engineering

Nikki - Cape Town

(

031 705 8713

Suite 69, PvtBag X4, Kloof, 3640

(

0860 006731

cpt@nikki.co.za

(

011 708 2304

Box 1532, Northriding, 2162

031 705 8714

jacquie@gordons.co.za

0800 204868

www.nikki.co.za

011 708 1799

sales@tse.co.za

Grafton/Star Paper Products

Tidy Files

Nikki - Durban

011 943 4210

(

011 262 0777

Box 550, Bergvlei, 2012

(

0860 006731

dbn@nikki.co.za

(

011 262 0780

sales@graftonpaper.co.za

0800 204868

www.nikki.co.za

Topmark

Grip Binders (

011 421 1300

Nikki - Johannesburg orders@tigerpaper.co.za

Hortors Stationery

(

011 837 8045 011 837 7442

www.tidyfiles.co.za info@topmarksa.com

(

0860 006731

jhb@nikki.co.za

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Cape Town

(

011 620 4800

Box 1020, Johannesburg, 2000

Nikki - Pretoria

(

021 787 9600

086 612 4663

orders@hortors.co.za

(

0860 006731

pta@nikki.co.za

021 787 9791

0800 204868

www.nikki.co.za

Tower (Division of Pyrotec) - Johannesburg

Impala Vuwa Stationery Manufacturers (

036 634 1535

Box 389, Ladysmith, 3370

Nor Paper

036 634 1890

impalastat@mweb.co.za

(

011 011 3900

011 011 4099

Ink Spot Suppliers (

011 854 3013

011 852 3013

sales@nor.co.za

Optiplan a division of Waltons info@inkspotsuppliers.co.za

Interstat Agencies - Durban

011 611 1820

59 Lepus Rd, Crown Mines, 2025

011 611 1834

tower@pyrotec.co.za

Tower (Division of Pyrotec) Durban (

031 701 0192

Box 594, Pinetown, 3600

(

011 620 4000

Pencil Park, Croxley Close, Herriotdale

031 701 1285

tower@pyrotec.co.za

086 681 8256

rcurrin@gp.waltons.co.za

Tribe (

011 314 4746 (Jhb)

Box 6280, Halfway House, 1685

021 386 4261 (Cpt)

tribe@global.co.za

031 569 6550

Box 201707, Durban North, 4016

Palm Stationery

031 569 6559

interstat@mweb.co.za

(

031 507 7051

viran@palmstat.co.za

031 507 7053

www.palmstat.co.za

Versafile

(

021 551 9555

Box 36696, Chempet, 7442

PaperGeni

021 557 5456

Capetown@interstat.co.za

(

011 011 3900

info@papergeni.co.za

011 011 4099

www.papergeni.co.za

Interstat Agencies - Port Elizabeth (

041 453 2558

Box 27693, Greenacres, 6057

Paper World

041 453 8504

pe@interstat.co.za

(

012 250 1477/8

info@paperworldsa.com.

012 250 0322

www.paperworldsa.com

IXAXA Office Furniture (

011 392 3628

14 Isando Road Isando

Parrot Products

IXAXoffice@gmail.com

(

011 607 7600

debbie@parrot.co.za

011 615 2502

www.parrotproducts.biz

my office magazine

PvtBag X1, Capricorn Square, 7948

(

Interstat Agencies - Cape Town

Penflex

Kemtek Imaging Systems

(

011 226 5600

Box 43501, Industria, 2042

011 474 9242

sales@versafile.co.za

Vol 99 - April 2015

furniture ACKNOWLEDGMENT

The best tools for the job

DAUPHIN HUMANDESIGN GROUP

Office furniture is no longer just a place for employees to complete work. It can play an important role in their health – and your bottom line

ealthy employees are happy employees, and they will positively affect the bottom line of any business. While perks such as 13th cheques, medical aid benefits or flexi-hours enhance an employee’s work life, it’s at the workstation where employee optimisation and overall well-being begins.

Current office space design trends encourage comfort and efficiency, and office furniture manufacturers are leading the way.

Sitting Research suggests that no two people sit in the same way, and that correct seating, positioning and ergonomics of an employee within their specific work environment is of utmost importance for the health - and happiness – of workers. The most natural position for the spine is when we stand as it forms an S-shape. However, when we sit there is a tendency to hunch forward creating a C-shape. Done day-in and day-out, it leads to a whole host of health concerns, such as acute back and neck ache, digestive problems and increased LDL-cholesterol levels. Cherine Leishman, Dauphin HumanDesign Group’s seating specialist, believes in the concept of good ergonomic seating, where the office chair has the ability to be adjusted from a static to a dynamic position, enabling freedom of movement and good healthy work habits. A seat tilt that tips the pelvis forward raises the thorax and www.shop-sa.co.za

thus stretches and straightens the spine. This encourages an active seated posture so that the muscles work harder to support the spine as if one was standing.

Moving Another accepted maxim in the pursuit of healthy office behaviour is that employees should get up and move around regularly. “Sitting for long periods in a static position can be described as ‘the new smoking’. Office workers should indeed break their hours into more dynamic movement, whether it is within the seated position or breaking away from their workstations all together. This allows for greater flow of blood circulation and thus more oxygen flow throughout the body, thereby reducing muscle strain and lethargy, and promoting energy and greater concentration,” says Leishman. The best way to manage this is to segment the day with standing, walking or stretching breaks, suggests Andrew Todd, lecturer at Rhodes University Department of Human Kinetics and Ergonomics and chairman of the Ergonomics Society of South Africa (ESSA). “These breaks should be short and frequent and involve movement; for example, alternating between sitting (60% of your day), standing (30%) and walking (10%), two to four times an hour,” he says.

Standing Considering the amount of time the average person has to spend at a desk, standing workstations are the way of the future: mimicking the standing position of the spine offers numerous health benefits.

The American Council on Exercise’s chief science officer, Cedric X Bryant, says that working at a desk that includes a treadmill makes people feel more energetic and improves their mental processing. Trend forecaster and analyst Dion Chang is a proponent of 30-minute standing meetings, which enables more focus, alertness and productivity - the direct results of having no chairs. According to Chang, this idea of standing meetings is part of a greater trend he calls agile working: office workers flourish in environments that allow them to move and work freely. “By creating different working areas within an office, the staff has the freedom to work wherever they want, whenever they want,” says Chang. The implications of this for office design, according to Leishman, would mean a different approach. “The work station footprint would remain the same; it is simply the operating function of the workstation that would change. This means that desking would no longer be static and cabling would have to accommodate height-adjustable desks,” she says. According to Leishman, it’s all about staying mobile and customising your work station to accommodate healthy office behaviour and habits, whether that means sitting at a desk in an ergonomic chair, getting up and stretching every hour, or having an adjustable workstation that allows you to stand.

my office magazine

punchline

Caption this! Send us your funniest caption for the photograph below and you stand a chance to win a Rexel Laminator GBC Fusion 1100 A4 valued at R2 000. Send your Punchline and contact details to competitions@ shop-sa.co.za with Punchline in the subject line

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The Rexel Laminator is 33% faster than competitor machines, taking just 45 seconds to laminate a standard A4 pouch or 80 pouches per hour, with an additional cold setting for heat sensitive documents. Other features include: • Automatic switch off after 30 minutes of inactivity. • Exit tray keeps pouches straight as they come through the heated rollers for a perfect, warp-free finish • Incorporates SureFlow™ Technology that reduces jamming significantly for stress-free laminating and maximum productivity • Laminates up to A4 size including ID cards, notices and certificates • Modern, compact design is easy to move around and suits most office and home environments • Single touch button interface: simple to use, no previous experience required • Three heat settings • Accepts 2 x 75 micron (150 in total) pouches, 2 x 100 micron (200 in total) and 2 x 125 micron (250 in total).

WIN ME WINNING CAPTION MARCH ISSUE Winning Caption: “The yum is not on top. It’s inside!” - Suzanne van Rensburg, Dibukeng Bookshop, Pretoria

my office magazine

Vol 99 - April 2015

SHOPPING FOR STATIONERY? NEED OFFICE PRODUCTS DELIVERED TO YOUR DOOR? LOOK NO FURTHER… My Office magazine – the only accredited publication for the office and home products industry is mailed monthly to office professionals across South Africa. Register on www.myofficemagazine. co.za to receive your free magazine subscription. • L earn about cutting edge office technologies • How to work smarter and faster and with best business practice • Get updates on events, promotions and latest offers • Be inspired by the hottest trends in interiors, furniture, and workplace ergonomics • Do business with accredited industry suppliers. Connect to the largest and most comprehensive database of likeminded professionals in the workplace environment.

Join this expanding community of office professionals, managers, procurement buyers and business owners now when you register on www. myofficemagazine.co.za

My Office magazine is the official publication of the Stationery, Home & Office Products Association of Southern Africa.

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FILA CARTORAMA SA (PTY) Ltd

sales@filacartorama.co.za