Responsible Business Report 2018 by Shaylor Group

Responsible Business Report 2018

Contents Meet Shaylor Group

Our Communities

Introduction

Considerate Constructors Scheme

Our Values

Community Highlights

Development in the Community

Shaylor Foundation

Health, Safety and Wellbeing

Clients and Suppliers

Health and Safety Accolades

Our Clients

Target Zero Campaign

Client Event Highlights

Site of the Month

Supply Chain

Accreditations

Wellbeing

Employees, Training and Development

Environment and Sustainability

2018 Company Accolades

Environmental Actions Overview

One Team

Environmental Accreditations

Training and Education

Carbon Footprint

Employee Success

Waste

Shaylor Group Awards

Reducing Plastics

Responsible Business Report

Meet Shaylor Group MISSION To build a secure and better future through an environment of positive engagement and collaborative working.

VISION To set the standard and pace for the construction industry through taking responsibility, earning respect, striving to improve and building a positive sustainable future.

Shaylor Group is a key player in the UK construction market providing a fully integrated service and flexible approach that encompasses major builds, interiors, heritage, small works and flexible fast track projects. Operating in both the public and private realms, we are able to deliver a broad spectrum of projects across multiple sectors. Throughout 2018 we have continued to develop a relationship led, customer focused business. We understand the challenges our clients may face and apply our vast knowledge to create appropriate, innovative and affordable spaces. As a leadership based organisation built around collaborative values, we are committed to investing in relationships with our staff, clients, suppliers and the communities in which we work. Our mission and vision statements help to define our performance standards and inspire our team to work more effectively by sharing common goals. This report, for the calendar year ending December 2018, highlights our responsible business actions.

We employ more than

230 people.

Alongside our extensive responsible business offering, throughout the year we were thrilled to be named in a number of prestigious reports including the Sunday Times BDO Profit Track 100, Financial Times Future 100, The Sunday Times Top Track 250 and the London Stock Exchange Groupâ&#x20AC;&#x2122;s 1000 Companies to Inspire Britain.

This has grown from our team of 207 people in 2016.

Above: Desk to Site visit to The Silverstone Experience, Northamptonshire.

Responsible Business Report

Our Values One Team • Offer support and help, sharing information and expertise. • Actively look for business opportunities at all levels. • Contribute to and share in the success of others.

Strive to Improve • Actively encourage, be receptive to and recognise ideas for improvement. • Help the team succeed. • Manage own self development and encourage the same in others.

Earn Respect • Do what you say you’re going to do, when you say you’re going to do it. • Always consider health, safety and welfare and ensure good stewardship of the environment. • Treat all people with dignity, in a fair and consistent way and listen to what they say.

Be Positive • Have a ‘can do’ approach and go all out to make a difference. • Think creatively around problems. • Take pride in your work and the work of others.

Take Responsibility • Regularly deliver desired results, achieve targets or deadlines and be prudent with resources. • Pay attention to customer needs, make decisions and act with the customer in mind. • Work consistently to our corporate standards and processes.

Responsible Business Report

Health, Safety and Wellbeing Health and Safety Accolades

Shaylor Group remains committed to supporting the highest levels of Health, Safety, Environment and Quality across all our sites and offices. Our dedicated HSEQ team work tirelessly to advise, implement and improve our performance. Records are audited both internally and externally on an annual basis, helping us to identify and understand areas that might need improvement. Live data is then submitted to our HSEQ team, where any trends are analysed and a rigorous action plan is prepared. We operate open two-way communication for health and safety throughout the business using a range of media including:

For the second year running, we were named Gold winner at the Royal Society for the Prevention of Accidents (RoSPA) Occupational Health and Safety Awards. Securing this prestigious award highlights our commitment to safe working practices throughout the business, while also acknowledging our contribution to raising standards across the industry as a whole.

Annual SiteLink Forum

Safety Alerts

Seasonal Newsletters

Formal Training

Digital Screens

Health & Safety Committee

16:01

Integrated Management System

Responsible Business Report

Thursday October 10

Toolbox Talks

Office and Site Tour Reports

Target Zero Campaign

Site Highlights In Birmingham, our Gilders Yard project implemented a ‘man safe’ board detailing the number of hours worked comparative to the numbers of hours accident free. At Gateway North, Swindon, we placed an Occupational Health Nurse and screening van on site for all employees. The facility provided general tests including hearing, eyesight and urine samples with health tips and information discussed as appropriate. In London, Atrium Point had a drive on mental health which included the provision of posters and leaflets. The site also held a mental health awareness week with specific toolbox talks to promote positive mental health.

In 2017 we launched our Target Zero campaign, designed to develop and uphold exceptional health and safety standards company-wide. Target Zero is an initiative created to raise awareness and understanding of potential hazards on site, with the ultimate aim of reducing accidents and incidents. Throughout 2018 we have developed this initiative further, utilising existing procedures while also enhancing our offering to give our team the tools they need to improve safety performance. Target Zero is underpinned through the delivery of: • Biannual supply chain mornings which encourage open communication. • Email enforcement notices issued by the HSEQ team upon seeing a breach in health and safety procedures. • Easy to use near miss forms. • Red and yellow card procedures. • Drug testing kits available to Site Management teams for completing random drug testing.

2018 Enhanced Target Zero Offering: 1

New and improved Integrated Management System (IMS) to enable quick access to documents and information. This is assisting with procedures, document control and quality.

Enhanced availability of e-learning courses, making it easier for our team to access the training they need. Courses include drugs and alcohol awareness, ladder safety, manual handling, COSHH, environmental awareness and spill response.

We launched The Hub, our new intranet platform. This provides convenient access to newsletters, updates, FAQs and information on new legislation.

Above: Aerial image of The Emporium, Birmingham.

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Site of the Month Awards We recognise that people are our most valuable asset and play a vital role in ensuring our continued success in a challenging market. We award a Site of the Month (SOM) to encourage excellent health and safety practices, while providing a record of the efforts made by individual site teams across the business. While health and safety is the leading factor in all SOM decisions, the award criteria has been expanded to include client testimonials, Considerate Constructors Scheme reports, community feedback plus site branding and appearance. Winning teams receive a reward to acknowledge their hard work and commitment.

2018 Accreditations

We work with the Building Safety Group (BSG) to undertake site inspections, providing an unbiased and independent view of our projects. We stipulate that BSG should be overly critical of the practices they observe on our sites, to assist us with educating our teams on the standards we are aiming to achieve. Our percentage of ‘Good’ scores has increased from a rate of 89.22% in 2018 to our current rate of

92.04%

ISO 45001 In addition to re-accredition to all our existing standards, 2018 saw us lead the way as the first company to transition from OHSAS 18001 to NQA’s new ISO 45001 UKAS accreditation. ISO 45001 is the International Standard for Occupational Health and Safety, which supersedes OHSAS 18001. The accreditation helps businesses provide safe and healthy workplaces while preventing work-related injury and ill-health. Securing the standard took four rigorous days of auditing which reviewed everything from our occupational health and safety measures to environmental and quality management systems. Certification to this new occupational standard demonstrates our continued commitment to identifying and managing health and safety risks company-wide.

From top to bottom: Site of the Month winners - Broadmoor Hospital, Berkshire; HMP North Sea Camp, Lincolnshire; Gateway North, Swindon.

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A Selection of Our Top Employee Benefits

Wellbeing In the last 12 months we have made further investments in the professional and social wellbeing of our team. Following the ÂŁ1.2m refurbishment of our Head Office, we continue to make improvements to our facilities and act upon feedback submitted via our intranet suggestion box and health and safety committee.

Private Healthcare

Life Assurance

In our break-out facility, we have enhanced the selection of food available to purchase, ensuring there are suitable options for a range of dietary requirements. Changes have also been made to the choice of drinks to include more sugar free alternatives. To protect the wellbeing and mental health of our team, we encourage staff to take regular breaks away from their desks and make the most of the facilities provided. Healthcare Cash Plan

Critical Illness Cover

Our comprehensive employee benefits package has been upgraded to provide an innovative first rate suite to rival any competitorsâ&#x20AC;&#x2122; offering. We want our employees to know their commitment is recognised and ensure we remain an employer of choice. Benefits are managed via our online platform and administered by Ernest Grant who hold regular benefits roadshows in our offices to ensure employees get the most out of their benefits package. Our benefits package also includes a childcare voucher scheme, pension, cycle solutions, gym discounts, partner life assurance, will writing, tickets and hospitality, alongside a selection of discounts and offers.

Employee Assistance Programme

From top to bottom: Head Office break-out space; Members of our team at SiteLink 2018.

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Wellness Guides

Safeguarding our team, visitors and nearby businesses, in 2018 we were proud to install an Automated External Defibrillator (AED) in our Head Office reception. AED’s are easy to use, compact, portable and highly effective. They are designed to be used by lay persons, with the machine guiding the operator through the process via verbal instructions and visual prompts. Sudden cardiac arrest (SCA) is a leading cause of premature death, but with immediate treatment many lives can be saved. The quicker someone suffering from SCA is treated by defibrillation, the greater the chance of successful resuscitation. Wellbeing support also extends to our site teams, who are provided with ‘Wellness Guides’ including posters and information on healthy lifestyle choices. We also use enhanced wellbeing videos across a number of our sites, which display messages regarding general health, mental health, exercise and diet. Working to improve mental health within the construction industry, we have appointed a number of specialist mental health first aiders. From top to bottom: Head Office reception, Aldridge; Automated External Defibrillator.

Responsible Business Report

Employees, Training and Development At Shaylor Group we work hard to support our employees and give them the tools needed to develop their careers. In 2018 we gained re-accreditation to the Investors in People Gold Standard for our work in motivating and stimulating our workforce at all levels of the business.

At Shaylor Group we recognise that people are the key to our success. We understand that it is the individual contributions of our employees that maintains our reputation as a friendly, family run business consistently delivering quality. Our employees are involved in all aspects of the business whether it is in the wider management team supporting the development of strategy, or company-wide through annual staff forums. Living our values is important to us. Our One Team approach, pulling together, communicating, delighting our customers and sharing our success is central to the way we operate and we are committed to upholding the values inherent in the Shaylor Group brand.

2018 Company Accolades • Top 10 Winner of the Best Main Contractor to Work With (Under £250m) category of the Construction Enquirer Awards. • Finalist in the Best Main Contractor To Work For (£50m-£250m) category of the Construction Enquirer Awards. • Named in the London Stock Exchange Group’s 1000 Companies to Inspire Britain report. • Project Manager Andy Ryan named as a Finalist in the Secondary Education category of the Construction Manager of the Year Awards. • Listed as number 96 in The Sunday Times BDO Profit Track 100. • Assistant Site Manager Rachel Toor named as a Finalist in the Rising Star category of the Construction News Awards. • Well Cathedral School Cedars Hall project winner of a Somerset Building Preservation Trust Historic Building Award. • Named in the Financial Times Future 100 report. • Listed as number 217 in The Sunday Times Top Track 250.

Above: Construction News Awards 2018, London.

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One Team

22% 22% of our employees are female, with 33% of these in senior or non-supportive roles.

12%

12% of our employees represent a range of ethnic backgrounds.

We are always looking for new ways to reward our team for their continuous efforts in making Shaylor Group a successful business. A number of our employees have been with us for many years and so to reward long term commitment, we have enhanced our holiday entitlement to enable additional holiday to be accrued quickly without being capped. Acknowledging our team further and helping to develop our One Team ethos company-wide, in 2018 we also began a number of social events to bring our team together. We launched our TSI Friday (Thank Shaylor Itâ&#x20AC;&#x2122;s Friday) event, held in our break-out space on the last Friday of each month. TSI Friday is an informal event bringing our departments together to share in best practices, updates and initiatives. Out of the office we launched the Shaylor Social Club, offering a programme of activities throughout the year. Our Social Club is open to all employees and provides the perfect opportunity to forge new relationships in a fun environment. The Social Clubâ&#x20AC;&#x2122;s first event saw our team spend an evening at Perry Barr Greyhound Stadium, where they enjoyed spectacular views over the track from a private box.

9% 9% of our workforce are aged 25 or under.

From top to bottom: Shaylor Group team at SiteLink 2018; TSI Friday events at our Head Office.

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Welcome Pack

Assisting New Starters Throughout the year we enhanced our ‘Welcome Pack’, issued to all new employees. The pack includes a new and improved Employee Handbook, Benefits Booklet, Vehicle Policy and Induction Handbook. During the summer we also rolled out a work place buddy scheme for all new starters joining the business. The buddies are known as ‘Work Mates’ and the scheme aims to: • Encourage people to seek support and guidance from other members of our team. • Provide new starters with an alternative source of advice and information. • Help to induct new employees as efficiently as possible. • Promote communication company-wide. • Support with the awareness of our culture and values. During the joining process each new starter is given a dedicated Work Mate who is either in a similar role or works on the same project. The Work Mate is there to help induct them into their new role and acts as their main point of contact for day to day queries. New starters are also given a list of six other available Work Mates who can assist with further questions they may have.

Above: Members of our team at SiteLink 2018.

Responsible Business Report

Training and Education

On average we spend £1200 on training for each employee per annum.

On our Gateway North project we employed a Banksman who sought wider experience to advance his career prospects. We offered him a ten week paid placement at the end of the project, which enabled him to shadow the Site Manager and gain hands-on experience.

From our humble beginnings in 1969, we are now over 230 strong. We are proud that our long standing strategy of commitment to employee engagement, development and training has been recognised with the award of the Investors in People Gold Standard. Our values relate directly to continuous improvement, people development and behavioural attributes all of which contribute to our continued success. Learning and development is fully integrated within our employee experience through comprehensive inductions, mandatory training, apprenticeship programmes, day release programmes, continuing professional development (CPD) and the Shaylor Group Academy. We are always looking to evolve what we call the ‘Shaylor Group DNA’ by upskilling our workforce and ensuring a consistent approach to training is taken. Alongside individual qualifications and position relevant training, throughout 2018 we offered a number of training sessions open to anyone within the business. Fully funded by the Skills Funding Agency, courses covered topics including presentation and project management skills.

Employee Success Throughout the year we were thrilled to see a number of our team successfully complete qualifications and CPD programmes. Project Manager Rob Miller was awarded a scholarship from the University of Bedfordshire to complete a Masters by Research degree. Continually striving to improve his construction knowledge, Rob’s decision to progress with postgraduate study followed his achievement of a first class BSc Construction Management Degree in summer 2018. Supported by Shaylor Group, Rob completed his degree part time via a day release programme while carrying out his role within the business. Trainee Estimator Mollie Teale achieved Distinction in her Level 3 Extended Diploma in Construction. This is an outstanding achievement for Mollie, with only one other student on the course obtaining the maximum standard. Maintaining a busy schedule, Mollie attended Walsall College over the past two years, while also completing the Shaylor Group Academy and carrying out her daily role in the business. Assistant Site Manager Rachel Toor achieved Chartered Membership Status to the Chartered Institute of Building (CIOB). As a recent graduate, Rachel achieved MCIOB status through the CIOB’s Professional Development Programme. From top to bottom: Members of our team at SiteLink 2018; Project Manager Rob Miller; Trainee Estimator Mollie Teale; Assistant Site Manager Rachel Toor.

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Shaylor Group Awards $&$'(0<

Trainees make up 9.2% of our workforce, with 50% of these currently completing apprenticeship programmes.

The Shaylor Group Academy provided

168 hours of training for our Apprentices, Trainees and Assistants, and

112 hours of training for other employees throughout the business.

October 2018 saw our sixth annual Shaylor Group Awards Ceremony, held as part of our annual SiteLink conference. Shaylor Group always strives to celebrate our achievements and recognise the hard work and commitment of our team. Whilst we appreciate the efforts each individual makes to ensure the business is successful, our awards are a way of formally acknowledging teams and individuals who have displayed outstanding performance over the past 12 months. Our 2018 awards recognised outstanding commitment in the following areas: • • • • • •

Health, Safety and Environmental. Career Achievement. Unsung Hero. Team of the Year. Special Recognition. The Spirit of Fred.

A highlight of the ceremony saw West Midlands Mayor Andy Street assist CEO Stephen Shaylor in presenting the awards. Andy also honoured the graduation of our first Shaylor Group Academy cohort. The Academy launched in October 2017 and is designed to assist employees in the advancement of their construction skills and knowledge. Sponsored by the Black Country Skills Factory and the Skills Funding Agency, the Academy provides a range of modules with lessons including co-ordination and management of design, planning skills, commercial awareness and work packages. While the Academy is primarily aimed at our apprentices, trainees and assistants, more experienced employees are welcome to attend specific modules relevant to their positions to assist in continuous learning and development.

In 2018, two Trainee Quantity Surveyors began their journeys on the University of Wolverhampton’s Chartered Degree Apprenticeship.

Training delivered via the Shaylor Group Academy was worth

£25,000 Above: Shaylor Group Academy graduates with CEO Stephen Shaylor and trainer Paul Hughes, SiteLink 2018.

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Our Communities Throughout the lifecycle of our projects, we are committed to supporting and working with local communities. Our community actions range from education liaison support right through to charity fundraising. As a regional contractor with a national presence, we pride ourselves on our actions outside of our construction services. Building long term relationships with the communities in which we work is a key element to our success and we are committed to making a positive difference nationwide.

Considerate Constructors Scheme At the 2018 Considerate Constructors Scheme National Site Awards, our Atrium Point project was named as a

Silver Winner The project secured our highest ever score of 43 out of 50, achieving eight and nine out of ten in every category.

Based on the scores from

25 visits our average CCS score for 2018 was 37 out of 50. This qualifies as a four star rating.

Many of our larger projects are registered with the Considerate Constructors Scheme (CCS). Site visits are carried out to review appearance, community involvement, environmental protection and valuing the workforce against the Schemeâ&#x20AC;&#x2122;s Code of Considerate Practice. During 2018 a number of our sites achieved exceptional CCS scores, highlighting our commitment to protecting our workforce and making a positive difference to our communities. Two of our stand-out sites included Fitzjohnâ&#x20AC;&#x2122;s Avenue and Gilders Yard, both of which achieved multiple scores between 38 and 43 throughout the year.

Above: Atrium Point team at the CCS National Site Awards 2018.

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Community Highlights Charity Kitchen Refurbishment Whilst delivering a project for Bunnings Warehouse in Penge, members of our team completed a charity kitchen refurbishment for the Melvin Hall Community Centre. Situated locally to the project, the hall is run by registered charity ‘the Melvin Hall Community Group’ and provides a variety of services including coffee mornings, lunches and community events.

Newstead Academy Donates Timber Throughout delivery of our Newstead Academy project in Stoke-on-Trent, all unused timber was transported to the Aldridge Shed, a West Midlands community project, to support their skilled crafts.

Site Visit to Beaufort House While on site in Birmingham, our Beaufort House team took members of Emmaus Consulting on a tour around the project. The tour gave them the opportunity to view this high profile city centre project in action and gain valuable on site experience.

Atrium Point Residents Tours Engaging with the surrounding community, our Atrium Point team maintained a positive relationship with their neighbours throughout the project. The team held a number of site tours which were followed by afternoon tea where an open forum was held to discuss progress and upcoming activities.

Gateway North Community Initiatives Throughout our Gateway North project, our Site Manager built and maintained fantastic relationships with neighbouring businesses, which included two pubs and a gym facility. He held regular meetings to share project progress and assist in the co-ordination of deliveries to minimise disruption. In addition, upon completion our team arranged a raffle where site equipment, including LCD TVs, were sold. Upward of £750 was then donated to a local school.

From top to bottom: Melvin Hall Community Centre kitchen before (left) and after (right); Emmaus Consulting visit Beaufort House.

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Development in the Community In 2018 we provided

106 days of work experience alongside

50 weeks of paid placements.

At Shaylor Group we not only look to develop our own employees, but also the residents of our surrounding communities. We build strong relationships with local schools, colleges, universities and institutions to help prepare individuals for the world of work and enhance their life skills. Through supporting our communities via training, work experience and apprenticeship opportunities, we can help to enhance employment while also positively assisting the local economy. Alongside scheduled work experience and career events, we develop Employment Skills Plans (ESP) in relation to specific projects to assist in benchmarking targets and provide a framework for employment and skills.

Career Advice We are proud to have supported

24 students with work experience in our sites and offices.

Throughout the year we offered our knowledge and expertise to a number of education establishments through career advice talks. Our People Services team also delivered several practice interview and training sessions at schools including Shelfield Community Academy and Fairfax School. Company-wide we have a number of trained Mentors, each working with up to six students from the West Midlands Construction University Technical College (WMCUTC) to provide industry guidance. Working further to support the next generation of construction professionals, we are proud to have several employees volunteer as Ambassadors for STEM Learning. STEM Learning is the largest provider of education and careers support in science, technology, engineering and mathematics (STEM). STEM Ambassadors offer their time, enthusiasm and experience to encourage young people to progress in STEM subjects. Through a range of activities, including mentoring, careers fairs, workshops and talks, STEM Ambassadors play an essential role in inspiring the next generation. Our People Services team have attended numerous Careers Fairs to promote the opportunities available at Shaylor Group and in the wider industry. These have included events at the University of Wolverhampton, West Midlands UTC, Nottingham Trent University, Aston University and the University of Derby.

From top to bottom: University of Derby careers fair; WMCUTC careers fair.

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Community Development Highlights

We are proud to provide vast amounts of support and guidance to the West Midlands UTC, a specialist construction college in Wolverhampton. In addition to our dedicated Mentors, a number of our team have assisted in the delivery of careers talks at the school, with topics including role profiles, apprenticeship opportunities and project management. Further to providing practical career advice, in September our Birmingham based Gilders Yard project hosted a visit for year 12 students from the UTC. Guided around by Project Manager Simon Walpole, the visit began in the site office where Simon gave a brief overview of the project before taking the group out on a tour of the site. The project involves the complex refurbishment of the former J. Ashford & Son factory alongside the construction of two new apartment buildings. This provided a great scope of works for the students to view and enabled them to gain an understanding of various construction techniques and health and safety practices. The morning concluded with a short question and answer session which gave the students the opportunity to have their queries clarified. The visit was thoroughly enjoyed by all and enabled the students to connect what theyâ&#x20AC;&#x2122;d experienced on site with their classroom learning. In the higher education sector, members of our Emporium team carried out a traditional bricklaying workshop and tutorial session for students from Birmingham City Universityâ&#x20AC;&#x2122;s School of Landscape and Architecture.

From top to bottom: WMCUTC visit Gilders Yard, Birmingham; Members of our team deliver career talks at WMCUTC; Trainee Quantity Surveyor Harry Saha talking to students from WMCUTC; Bricklaying tutorial at Birmingham City University.

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The Shaylor Foundation The Shaylor Foundation is a registered charity dedicated to supporting a variety of causes throughout the UK. The Foundation is particularly committed to inspiring young people and assisting in the breakdown of unemployment barriers. Through supporting disadvantaged individuals we can help them build worthwhile careers and positive futures.

As part of our responsible business strategy, the Shaylor Foundation was formed in 2017 to help support the communities where Shaylor Group makes an impact.

Sporting Success Following the Foundation’s launch, we formed the first Shaylor Foundation football team. Comprised of Shaylor Group employees, the team have played in a number of five-a-side tournaments raising funds for charities including CRASH, The Lighthouse Trust and LoveBrum.

In addition, the Foundation aims to help those affected by health and wellbeing issues through aiding in awareness and support via research and care programmes.

“The Sutton Coldfield Sports Awards are run by Sutton Coldfield CSPAN. Sutton Coldfield CSPAN is a totally voluntary organisation and it is only through organisations like the Shaylor Foundation and their sponsorship of award categories that the Sports Awards can take place. We are delighted the Foundation will be again associated with the awards in 2019 and wholeheartedly thank them for their support.”

Helping to nurture sporting talent across the West Midlands, the Foundation was proud to sponsor the Grassroots Junior Sports Person of the Year category of the 2018 Sutton Coldfield Sports Awards. During the ceremony Foundation Manager Jan Shayor was honoured to present the accolade to Isabel Male for her extraordinary commitment and athletic performance.

Craig Edmondson, Sutton Sports Awards

From top to bottom: Shaylor Foundation football team; Foundation Manager Jan Shaylor presents award to Isabel Male at the Sutton Coldfield Sports Awards 2018.

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Charities We’ve Supported

Enhancing Education Assisted by Shaylor Group, the Foundation is delighted to be a patron of the West Midlands Construction University Technical College (WMCUTC). The Foundation assists in the provision of work placements and offers transport funding to enable easy access for students irrespective of their location. The Foundation is also proud to have representation on the WMCUTC’s Employer Engagement Group. The group influences funding and support of the college, ensuring their disadvantaged students are assisted throughout their education. Using its connections with the construction industry, the Foundation assisted the Keeling School of Dance in delivering major improvements to their premises. The Foundation helped to renovate and redecorate areas throughout the building while also securing external improvements and additional parking for the school.

“As part of our Employer Engagement Group, both the Shaylor Foundation and Shaylor Group offer a sustained programme of support. It sounds like a cliché, but the work and energy offered by them is really changing the lives of young people.” Simon Maxfield, Vice Principal, West Midlands UTC

Above: WMCUTC classroom sponsored by Shaylor Group and the Shaylor Foundation.

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Aiding Unemployment “The fantastic support from the Shaylor Foundation is helping Suited for Success achieve our mission to impact unemployment in our city. Through the generous support from our city’s business sector we are helping to remove one of the barriers stopping unemployed men and women from transitioning into the workplace and beginning their journey to self-sufficiency.”

Working closely with Birmingham charity Suited for Success, throughout 2018 the Foundation regularly provided generous donations of suits and smart clothing. Bringing together corporate, voluntary and charity organisations in Birmingham, Suited for Success is working to tackle the barriers of unemployment in the city. They provide free high quality interview clothes for those unable to purchase them for themselves, while also assisting clients with styling and interview preparation skills.

Improving Health and Wellbeing

Patricia White, Managing Director, Suited for Success

“We never imagined that anyone would be able to help us the way the Shaylor Foundation has and continues to do so. They have installed hot water to the toilets and kitchen, air conditioning so we have an effective, efficient heating system and have helped us resolve the terrible damp issues. We are immensely grateful to the Shaylor Foundation.” Elaine, Jane, Sarah and Clare, Directors, Keeling School of Dance

In summer 2018, the Foundation was thrilled to support the Childhood Cancer Parents Alliance (CCPA) at Lichfield Food Festival through sponsorship of their ‘More Tea Vicar’ tent. The CCPA provides support, encouragement and advice for families whose children have a cancer diagnosis; both during and after treatment. Spreading festive cheer, in December a number of Shaylor Group employees spent a morning putting up Christmas decorations throughout Birmingham Women’s Hospital. Located in Edgbaston, the hospital provides a range of specialist health care services to more than 50,000 women, men and families every year.

From top to bottom: Members of the CCPA at the Lichfield Food Festival; Members of Shaylor Group decorating Birmingham Women’s Hospital on behalf of the Shaylor Foundation.

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Events and Activities Throughout 2018, the Foundation was thrilled to host a number of successful events to help raise funds for a range of worthy causes.

Construction Rocks Construction Rocks provided an evening of music and entertainment. Raising over £2000, the night saw a headlining performance from Midlands rock band Under Construction and support from soul, rock and pop group The Amps.

Fred Shaylor Golf Classic The Fred Shaylor Golf Classic is a bi-annual event which commemorates Shaylor Group’s late founder, Fred Shaylor. A combination of Shaylor Group employees, clients and supply chain attended the fully accommodated day held at Little Aston Golf Club in June, raising a total of £14,700.

Blanc et Noir Fashion Soiree In November, the Foundation hosted its Blanc et Noir Fashion Soiree at Sutton Coldfield’s Moor Hall. The event provided guests with an evening of fashion, music and shopping, raising a total of £7700 for the Foundation.

From top to bottom: Under Construction play at Construction Rocks; Volunteers at the Blanc et Noir Fashion Soriee; Little Aston Golf Club; Volunteers at the Fred Shaylor Golf Classic.

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Clients and Suppliers At Shaylor Group, more than

80%

of our business is made up of relationship led contracts and frameworks.

It is our long term strategy to continue developing a relationship based, customer focused business. We seek to operate in an environment where the qualitative aspects are a significant part of the selection criteria, providing the best opportunity for us to demonstrate our credentials and deliver added value. Our internal divisions work together to provide a single source solution to our clients, ensuring we deliver a broad spectrum of construction projects across a nationwide marketplace, from concept to completion.

In 2018 we achieved an average score of

96.3% in our customer satisfaction surveys, carried out with our clients at project completion.

Our Clients Bromsgrove School Performing Arts Project We are so very grateful for the support that you have shown to the school. You have all worked so hard and I have been most impressed with both your professionalism and your commitment. I feel very proud of what we have achieved and I hope that you all do too. Lesley Brooks, Bursar, Bromsgrove School

At Shaylor Group we fully acknowledge the benefits of collaborative working. We have developed our responsible business service to include pre-construction evaluation of commercial and residential buildings with a view to helping our clients evolve their design briefs and building management infrastructure through the use of 3D design/BIM. Following the completion of a project, our Business Development team complete detailed customer satisfaction surveys with our clients. We analyse the data to ensure we deliver the best possible value and service across all our future opportunities. These surveys cover the following key project areas: • • • • •

Supply chain. Health and safety. Project cost. Project time. Quality of product.

• • • • •

Quality of service. Defects. Predictability of cost. Predictability of time. Output. Above: easyHotel Birmingham opening.

Responsible Business Report

Client Event Highlights We are mandated to

24 frameworks & relationship led contracts across the country.

Newstead Academy Project “Shaylor Group’s Site Manager was an invaluable part of the team in terms of communication and realising our vision. His attention to detail and commitment to the job was fantastic and we feel extremely fortunate to have had such a font of knowledge leading the build.” Helen Stocking, Executive Head Teacher, Newstead Academy

We put our clients at the heart of the business and work closely with them to understand their needs. Our continual focus on surpassing expectations, delivering on time, to budget and in a sustainable way keeps our customers returning again and again. 2018 was a fantastic year for Shaylor Group, marking the start of a number of flagship projects. We take extreme pride in watching our clients’ ideas become a reality, and collaboratively celebrating key milestones is a great reward for all stakeholders. March saw an exciting day at our Silverstone site as His Royal Highness Prince Harry officially marked the start of the construction programme. Acting in his capacity as Royal patron of The Silverstone Experience, Prince Harry launched the project by switching the Silverstone start lights from red to green. CEO Stephen Shaylor, Business Development Director Lana Shaylor, trustees of The Silverstone Experience, as well as local dignitaries and representatives from British motor sport had the chance to meet Prince Harry and discuss the upcoming works. The Silverstone Experience Centre, supported by a £9.1m Heritage Lottery Fund grant, is expected to attract over 500,000 visitors a year. It will bring to life the history of Silverstone and British motor sport through the creation of a dynamic, interactive and educational visitor experience.

Southam United Football Club Project “Southam United FC is pleased to have worked with Shaylor Group for the delivery of Phase One of our new sports and community facilities. They have been professional and responsive throughout; so much so that we are now moving forward with them on Phase Two of our development.” Charles Hill, Southam United Chairman

Above: The Silverstone Experience ground breaking, Northamptonshire.

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Also at Silverstone, Project Manager Andy Ryan hosted an exciting client tour around site. The group comprised of Silverstone Heritage Limited CEO Sally Reynolds and other key individuals involved in delivering and running the experience upon completion. Leading them around the site, Andy took the team through the frame of the existing World War II aircraft hangar and on to the first floor space that will house their offices. The team thoroughly enjoyed their time on site and were excited to see the project’s progress.

Commemorating the start of our first project with ethical developer Pocket Living, a ground breaking ceremony took place at the Barking site in late August. The event saw members of Shaylor Group join Pocket Living CEO Marc Vlessing, Barking and Dagenham Council Leader Cllr Darren Rodwell, Deputy Leader Cllr Saima Ashraf and other key stakeholders to mark the beginning of the construction process. The project will see the transformation of an existing brownfield site into three one bedroom apartment blocks. Like all of Pocket Living’s properties, the homes are being constructed for first time buyers living or working in the borough and earning less than the Mayor of London’s threshold for affordable housing. April saw an exciting day for Birmingham based Gilders Yard, as West Midlands Mayor Andy Street attended site to celebrate the project’s commencement. The occasion was marked by a ground breaking ceremony at the Great Hampton Street site, where Andy learned about the complex refurbishment of the former J. Ashford & Son building taking place alongside the construction of two new apartment buildings.

From top to bottom: The Silverstone Experience client team on site, Northamptonshire; Pocket Living ground breaking, Barking; Gilders Yard ground breaking, Birmingham.

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Our Supply Chain Supply Chain Targets

An efficient, flexible and committed supply chain is an essential part of our business and our aim is to develop strong long term relationships that are mutually beneficial to both parties. We actively engage with our supply chain and host regular supplier engagement days. Feedback is offered through performance monitoring reviews and we welcome two-way communication. Excellent supplier performance is rewarded with repeat opportunities.

• To maintain 90% or higher performance rating for all preferred partners across the company. • Gain 95% ratings from our supply chain on Shaylor Group performance feedback. • Work to deliver every project to no less than the specified standard, within the agreed cost and to programme.

Key Actions Completed in 2018 Our dedicated Supply Chain team are continually working to streamline our approval process and create a supply chain that is efficient and dynamic in delivering our projects. Throughout 2018, our Supply Chain team rolled out a number of new initiatives and key actions to help our business develop the best possible list of suppliers and subcontractors. These actions included:

Exor provides an efficient, outsourced supply chain service to public and private sector organisations. It enables organisations to meet their compliance and procurement policies. Since its launch, Exor has become one of the leading independent providers of supply chain risk management solutions in the UK.

• Creation and implementation of Monthly Project Reviews. Each month subcontractor information is collated on a site by site basis, with a poster made to highlight individual company performance. This information is then distributed company-wide and displayed on the site. • A new project closedown and lessons learnt procedure carried out within three to four weeks of project completion. We hold meetings which include members of our team, the client and supply chain to help drive continuous improvement. • On a monthly basis we compile a subcontractor suspension list to ensure our teams are only utilising companies on our approved supplier database.

Above: On site at Wells Cathedral School, Somerset.

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Key Actions Continued... • All reports and reviews are made available on the supply chain page of our intranet platform for easy access. • Our Supply Chain team carry out full reviews of our subcontractor PQQs. This ensures relative information is being captured and shared across the company. • The Supply Chain team successfully completed our application to become Fleet Operator Recognition Scheme (FORS) Champions.

Supply Chain Approval Process Building strong relationships with our supply chain is an important aspect to project success. All prospective suppliers must meet the high standards and criteria expected by Shaylor Group in order to join our approved Supply Chain Database. When reviewing applications to join our approved supplier database, our dedicated Supply Chain and HSEQ teams work together to ensure all applicants meet our required standards in terms of skill-set, health and safety performance and community engagement.

We also request links to accredited member registers for SSIP, HSE Notices, Waste License Carriers, Asbestos Licences, FORS and UKAS to assist with our internal review process and ensure authenticity of the information provided by subcontractors.

Throughout the application process we request details of:

If all compliancy is met from commercial, financial and health and safety aspects, the company is approved and added to our supply chain. Those who do not meet our criteria are declined supply chain status and offered feedback to support future applications.

• HSE notices. • Financial standing. • BIM capabilities. • Apprenticeship opportunities. • Insurance levels. • SSIP accreditations if held (e.g. CHAS, SafeContractor, SMAS). • Company type (e.g. SME or MLE). • Health and safety policies and procedures. • Environmental accreditations, policies and procedures. • Waste and pollution. • Training. • Accident/incident history. • Mandatory completion of all questions within the Environmental and Quality sections.

Above: On site at The Silverstone Experience, Northamptonshire.

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Environment and Sustainability Our annual average of waste diverted from landfill is

96.7%

Shaylor Group recognises the seriousness of the findings of the UK Climate Change Risk Assessment and is proud to play a leading part in the battle to arrest climate change and its expected future impacts. As a forward looking organisation, we believe there is an obligation for our employees, supply chain and suppliers to seek out and utilise solutions that avoid causing further harm to our planet. We understand that every contribution we make towards reducing our impact on the planet, no matter how small, will have a positive influence and help reduce adverse effects on our climate.

The timber we use across

all of our projects is compliant with the UK Governmentâ&#x20AC;&#x2122;s Timber Policy.

We are determined to play a leading part in the facilitation of positive measures that help our clients combat climate change and reduce the impact future environment challenges will have on their built assets. Internally, we are committed to measuring our own carbon footprint and reducing this annually. We are also working with our employees to help drive down their family and work related carbon footprints. Externally, we seek to influence our clients, end users and consultant teams to engage with us in the use of new technologies and innovative ways of working. Our aim is to remove carbon expenditure from the way projects are designed and delivered. We recognise the journey we are embarking on will not be without potential commercial penalties. We believe that by taking a stand out position in support of our planet we will positively impact the people and environments we work with, becoming standard bearers for the UK construction industry.

Above: Views from our Chester Farm project, Northamptonshire.

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Environmental Accreditations We are committed to ensuring our actions and operations as a business do not adversely affect the environment. We recognise that protecting the environment now, for the wellbeing of future generations is of prime importance. Environmental considerations have been included into all areas of our business decision making via our Integrated Management System. In 2018 we were re-accredited to the ISO 14001 Environmental Management standard. ISO 14001 is an internationally accepted standard that outlines how to put an effective Environmental Management System in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities and can help companies to grow while reducing the environmental impact of this growth. We are also extremely proud to have been approved as a Fleet Operator Recognition Scheme (FORS) Champion. FORS is a voluntary accreditation scheme aiming to raise the quality of fleet operations and demonstrate exemplary levels of best practice in safety, efficiency and environmental protection. The scheme specifically addresses legal requirements for the operation of commercial vehicles that are involved in the movement of materials, products, equipment, waste and food. As a FORS Champion we have indirect accountability for all site vehicles and plant, and are therefore responsible for promoting this initiative throughout our supply chain.

Working to Reduce our Carbon Footprint We are committed to reducing our carbon footprint company-wide and look to continually develop sustainable design and construction practices which maintain and preserve finite environmental resources. We want to eliminate the risks of our activities and prevent pollution through the implementation of enforceable control measures. In 2017 we invested in the reduction of our carbon footprint by encouraging over 50% of company car users to opt for hybrid electric vehicles, installing numerous charging points in our car park to support this initiative. In 2018 we reviewed the efficiency of our fleet, removing a number of low performing vehicles. Due to the harmful effects of diesel, all staff opting for new company cars only receive a selection of petrol or hybrid vehicles to choose from.

Above: Birmingham Institute of Forest Research, Staffordshire.

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To help reduce our carbon footprint further, wherever possible, we encourage our team to utilise conference call facilities to negate the need to commute. We also promote regular usage of our Egencia platform, which enables the easy booking of trains and hotels. Having these options available provides our team with easier travel options and reduces their need to drive. As part of our comprehensive benefits package, we offer a HMRC approved cycle to work scheme. The scheme allows our team to hire a bike and accessories through a salary sacrifice agreement. A number of employees have taken advantage of this benefit, utilising their bikes to cycle to our Head Office and project sites on a regular basis. One Contracts Manager cycles a 45 mile round trip every day to attend site in Birmingham city centre. To encourage more employees to do the same, we offer bike storage and shower facilities across our sites.

2018 Annualised Percentage of Waste Diverted from Landfill

96.64%

96.57%

96.74%

Jun-18

Jul-18

Aug-18

Sep-18

96.84%

96.95%

97.00%

Dec-18

96.61%

Nov-18

96.55%

Oct-18

96.48%

May-18

Feb-18

96.39%

Apr-18

96.67%

Mar-18

96.82%

Jan-18

100.00%

90.00%

Above: Views from our Chester Farm project, Northamptonshire.

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Reducing Plastics Wherever possible, we are taking steps to reduce our plastic consumption. In our Head Office, one change made in 2018 was the switch from plastic to glass milk bottles. We estimated our use at around 448 plastic bottles every month, amounting to a total of 5376 bottles a year. Making the switch to glass bottles is just one way we are working to drastically cut our waste of single use plastics. We are also working with our Head Office vending provider, Coinadrink, to reduce the quantity of plastic bottles in our break-out space fridges. Taking steps in the right direction, we are working collaboratively to encourage all suppliers to switch to glass bottles or cans.

Project Highlights In Birmingham, our Gilders Yard team are playing their part in protecting the environment. The apartments are being constructed using timber framed panels which are assembled off-site and the project is currently recycling 96% of all waste. Helping to reduce the consumption of single use plastics, in the site office they have also introduced recyclable paper cups.

In Swindon, our team delivering Gateway North liaised with an Ecology Specialist throughout the projectâ&#x20AC;&#x2122;s duration. The specialist completed an Ecology Survey which informed our Environmental Plan to protect and conserve the surrounding environment. We instigated a public garden within the works to act as a legacy project, incorporating hedgerow trees within the original site compound and the provision of new trees and landscaping to complement the existing biodiversity. During the construction process our team built bee hives, bird boxes and insect hibernacula to further protect the environment and wildlife.

From top to bottom: On site at Gilders Yard, Birmingham; Insect hibernacula at Gateway North, Swindon.

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01922 741 570 www.shaylorgroup.com @ShaylorGroup

Frederick James House 52-54 Wharf Approach Anchor Brook Business Park Aldridge, West Midlands, WS9 8BX