2024 Share Ourselves Annual Report by Share Ourselves

2024

YEAR IN REVIEW

2024 in 5 Words

After another incredible year at Share Ourselves, I find myself reflecting on the moments that defined 2024. While so much transpired, there are five words that stood out— words that capture our journey, our impact, and the heart of this community.

GROWTH: In 2024, we expanded our reach in powerful ways. At our Mission Viejo clinic, we doubled our footprint , allowing us to serve more medical patients and we introduced dental services at this location. We also launched a school-based health center at the BESST Center in Costa Mesa, bringing critical medical and behavioral health care directly to students and their families across the district.

HOPE: Every day, families walk through our doors carrying uncertainty—but they leave with something else: hope. From a mother receiving groceries to keep her children fed, to a patient accessing life-changing medication, hope is what fuels our mission.

COMMUNITY: Change happens when people come together, and this year, our community showed up in incredible ways. From the volunteers who gave their time, to the donors who made our programs and services possible, to the partners who helped expand our impact, every act of kindness made a difference.

HEALING: At Share Ourselves, healing is more than medicine—it’s compassion, dignity, and care for the whole person. This year, our clinics, Food Pantry, and community programs ensured that thousands of people received the help they needed to heal, inside and out.

FUTURE: As we look ahead to 2025, we see a future filled with possibility. A future where more families have access to care, more neighbors receive support, and more lives are positively impacted.

But there’s one more word that truly defines this year: You.

You showed up. You gave back.

You made everything we did possible.

From all of us at Share Ourselves, thank you for being part of our story.

With gratitude,

Christy Ward

Christy Ward Chief Executive Officer

We are servants who provide care and assistance to those in need and act as advocates for systemic change.

Whole-Person Care

Whole-person care is a patient-centered approach that recognizes that health is influenced by more than just medical conditions —it’s shaped by social, behavioral, and environmental factors.

As a Federally Qualified Health Center (FQHC), Share Ourselves is committed to providing comprehensive, quality health and social services to underserved individuals and families, regardless of their income or insurance status. This means addressing not only immediate medical concerns but also the broader social determinants of health, such as food insecurity, unstable housing, and lack of transportation.

For many in our community, fragmented healthcare systems create barriers that lead to delayed treatment, worsening conditions, and unnecessary emergency room visits. As an FQHC, Share Ourselves plays a critical role in bridging these gaps by offering integrated, coordinated services tailored to each individual’s needs.

A patient managing diabetes, for example, may require more than medication—they might need access to nutritious food, support in navigating insurance, or behavioral health assistance to identify and work through barriers to successfully managing their blood sugar levels. By focusing on the whole person, we empower our patients to take control of their health and work toward long-term stability.

Whole-person care is especially crucial in Orange County, where economic disparities and rising costs of living make it difficult for many families to prioritize their health. Through our commitment to whole-person care, we aim to break the cycle of poverty and poor health, ensuring that everyone has the opportunity to live a healthier, more stable life.

Accessible Locations

ANAHEIM

Share Ourselves at BESST Center, Costa Mesa

• Medical

• Behavioral Health

Share Ourselves at Newport Beach

• Pediatric Medical

• Prenatal Care

• Dental

• Behavioral Health

In Anaheim and through our Health Mobile, we provide medical & behavioral health services at homeless shelters operated by our partner, Mercy House.

SANTA ANA

COSTA MESA

NEWPORT BEACH

Share Ourselves at Bridges at Kraemer Place, Anaheim

• Medical

• Behavioral Health

Share Ourselves at El Sol, Santa Ana

• Medical

• Behavioral Health

Share Ourselves at Costa Mesa

• Medical

• Dental

• Behavioral Health

• Pharmacy

• Food Distribution

• Social Services

Share Ourselves Health Mobile

• Medical

• Behavioral Health

HELPING ORANGE COUNTY THRIVE.

Accessibility to quality healthcare and social services is essential in Orange County, where many individuals and families face barriers due to financial hardship, language differences, and transportation challenges. With multiple service locations and community outreach programs, Share Ourselves adapts to the evolving needs of the population, ensuring that vulnerable populations receive the care and support they deserve. From healthcare access to food assistance, Share Ourselves remains a trusted resource, dedicated to fostering a healthier and more equitable Orange County.

Share Ourselves at Mission Viejo

• Medical

• Dental

• Behavioral Health

MISSION VIEJO

Transforming health, one patient at a time.

Our clinical team works closely with each patient, developing personalized care plans that address their specific needs, whether it’s managing chronic conditions, treating illness, or supporting mental health.

TOTAL VISITS:

MEDICAL

35,947

Of the total visits 13% were telehealth visits

TOTAL VISITS:

DENTAL

12,642

TOTAL VISITS:

BEHAVIORAL

HEALTH

2,467

TOTAL CLINIC VISITS:

52,963

UNIQUE PATIENTS:

15,286

TOTAL VISITS:

PHARMACY

1,209

TOTAL VISITS:

ENABLING SERVICES:

1,085

698 TOTAL VISITS: Case management visits

SUBSTANCE ABUSE

4% ARE EXPERIENCING HOMELESSNESS

What is a Federally Qualified Health Center?

A Federally Qualified Health Center (FQHC) is a community-based healthcare provider that receives funding from the federal government to offer comprehensive primary care services to underserved populations. As an FQHC, Share Ourselves must meet certain requirements and provide care regardless of a patient’s ability to pay:

• Serve Medically Underserved Areas: Be located in communities with limited access to healthcare.

• Offer Comprehensive Services: Medical, dental, behavioral health, pharmacy, and more.

• Offer a Sliding Fee Scale: Patients are charged based on their income and ability to pay.

• Be Governed by a Community Board: At least 51% of board members must be patients.

FQHCs play a critical role in reducing health disparities by providing accessible and affordable healthcare to low-income, uninsured, and underinsured individuals.

Share Ourselves strengthens the healthcare system by providing preventive care, chronic disease management, and affordable services, which helps reduce emergency room visits, lower hospitalization rates, and improve overall healthcare efficiency. As part of a nationwide network of FQHCs, our whole-person care approach contributes to the $24 billion in annual savings* nationwide by ensuring individuals receive timely, comprehensive care in a costeffective manner.

*Health Center Advocacy Network, National Association of Community Health Centers

Our Comprehensive Health Services Include:

• Primary Care

• Preventive Care

• Chronic Disease Management

• Pediatric Care

• Women’s Health

• OB Program

• Primary Behavioral Health

• Pediatric Behavioral Health

• Specialty Behavioral Health

• Preventive Care

• Pediatric Dentistry

• Restorative Care

• Walk-in Pharmacy

• Automatic Refills

• Pharmacy App

Patient Demographics

AGE

• 0-17 years (24%) • 18-29 years (11%) • 30-39 years (12%)

• 40-49 years (16%) • 50-59 years (19%) • 60-69 years (13%)

• 70-79 years (4%) • 80+ years (1%)

RACE/ETHNICITY

• White/Hispanic (58%) • White/Non-Hispanic (18%)

• Asian (3%) • Other (21%)

GENDER

• Female (53%) • Male (40%) • Transgender (1%)

• Undisclosed (6%)

• Uninsured (15%) • Medicare (3%) • Medicaid (77%)

• Private (5%)

OUR VALUES

Strive for Excellence

We Strive for Excellence in all we do, especially in expanding access to quality healthcare. In 2024, we doubled our capacity for medical services at our Mission Viejo clinic and introduced dental care for the first time. We also opened a new school-based health center at the BESST Center in Costa Mesa, bringing essential healthcare to students, families, and the surrounding community.

Recognized Excellence

True excellence means continual growth and innovation. By listening to our patients, collaborating with partners, and investing in our facilities, we are strengthening the healthcare safety net in Orange County. As we move forward, Share Ourselves remains committed to ensuring that every individual receives the highest standard of care.

Share Ourselves Health Centers are consistently acknowledged as leaders in community healthcare, earning awards for quality measures in 2023-2024.

OUR VALUES

Lead with Dignity

For nearly a decade, Paige has relied on Share Ourselves for support through some of life’s most difficult moments. Struggling with addiction and job loss, Paige remained determined to rebuild her life, earning her bachelor’s degree at 54. Yet financial instability and a lack of affordable housing forced her into homelessness. After experiencing homelessness and immense personal hardship, she found more than just assistance—she found a community that treated her with dignity and compassion. In the face of these overwhelming challenges, Share Ourselves became her lifeline, providing essential resources, care, and a sense of belonging.

“It’s not just about the food, it’s about the fact that something’s open where people care.”

- Paige, Share Ourselves Patient

Champion Justice

Now, housed and thriving, Paige is a testament to the power of perseverance and community support. Her journey wasn’t just about securing housing—it was about reclaiming her independence and sense of purpose. With a hopeful outlook, she is eager to give back, particularly by working with animals, a lifelong passion she now has the opportunity to pursue. Paige’s story reflects Share Ourselves’ deep commitment to Lead with Dignity, fostering long-term stability and ensuring that no one is defined by their past struggles.

Championing Justice means ensuring that everyone, regardless of their circumstances, has equal access to health and social services. Through Care Management, we help individuals navigate complex systems, removing barriers to essential resources and empowering them to achieve better health and stability.

When Maria’s husband suffered a severe brain injury, she and their five children faced overwhelming hardship. Without his income, they lost their home and were forced to live in their van, struggling to meet basic needs. Navigating healthcare and social services alone felt impossible. That’s when Share Ourselves stepped in. A dedicated care manager connected them to medical care, food assistance, and housing resources, helping Maria apply for financial aid and advocating for the family’s long-term stability. Maria’s experiences demonstrate our value: Champion Justice—ensuring that no one has to face hardship alone and that every family has a fair chance at a healthier, more secure future.

We go beyond traditional healthcare by offering social services designed to support overall well-being. These services—including care management, food distribution, housing navigation resources, financial assistance, and mail services—are designed to help our patients receive the support they need in all aspects of life.

Health Beyond the Exam Room

True health involves physical, mental, emotional, economic, and social well-being. When we provide resources beyond the exam room, we’re not just improving health outcomes—we’re giving people hope and a chance to thrive. Our impact in 2024:

Food Distribution

88,966 Bags of groceries distributed through our Food Pantry

Care Management

1,085

Care management assistance visits provided

1,482

Households received utility assistance

256

Unique care management patients

Financial Assistance

1,692

Households received financial assistance

108

Households received rent/mortgage assistance

102

Individuals experiencing homelessness received economic aid

11,448 hours

$221,899 Together, we can do more. in services.

In 2024, volunteers donated which is the equivalent of AT THE FOOD PANTRY: COMMUNITY PROGRAMS:

Average number of volunteers per month:

232

Average hours per month:

661

Total volunteers at community programs:

448

Total number of volunteer hours:

3,521

OUR VALUES

Serve with Heart

At Share Ourselves, our volunteer programs embody our core value: Serve with Heart. We create a compassionate community where service fosters meaningful connections. Whether distributing food, conducting drives or assisting in community programs, every act of service is rooted in empathy and dedication. Our volunteers ensure that everyone who walks through our doors feels seen, heard, and cared for, reinforcing our belief that healthcare and social services should always come with kindness.

Through programs like Adopt A Family, Back to School, Family Service Night and Thanksgiving Food Distribution, volunteers uplift neighbors facing economic hardships. They are the hands that distribute meals, the friendly faces that greet individuals and families, and the support system that brings dignity and hope. Their impact extends beyond the moment, strengthening the health and well-being of our community.

Service is not just about what we do—it’s about how we do it. To Serve with Heart means approaching every opportunity with warmth, respect, and a desire to make a difference. We welcome individuals, families, and organizations to join us in creating a community where kindness is a way of life.

“I’ve always loved kids, and being part of Adopt A Family was something that really wrapped around my heart.

These families are often choosing between feeding their kids and paying rent. They’re not all experiencing homelessness or in extreme situations; they’re just doing the best they can.”

- Kathy Stefano, Share Ourselves Volunteer

Scan the QR code to learn more about volunteer opportunities

“This year was difficult for us financially, and we weren’t sure if we were going to be able to get presents for the kids. Thanks to your donations, my kids had gifts to open.”

- 2024 Adopt A Family Recipient

Uplifting the Community

Our diverse community programs, from providing holiday gifts and groceries to awarding scholarships and supporting students through backpack distribution, offer meaningful ways to uplift and connect with the community. Our impact in 2024:

First in Family College Scholarship recipients

5,745

Adopt A Family wish lists fulfilled for 1,172 families

1,777

Back to School backpacks distributed

681 Thanksgiving meal bags distributed

Community Partners

“Our OC community clinics provide care to about 300,000 of our CalOptima Health members. CalOptima insures about 950,000 people in Orange County. That’s a third of the county. That means a third of the county lives below the federal poverty level. We cannot do this work without the support of our partners and that includes clinics like Share Ourselves.”

- Michael Hunn, CalOptima CEO

Collaboration is at the heart of Share Ourselves’ mission. With over a third of Orange County residents living at or below the federal poverty level, partnerships with other healthcare providers, social service agencies, community organizations, and local businesses are critical in executing our mission.

By working together with partners such as CalOptima Health, Hoag Hospital, and fellow nonprofits, Share Ourselves strengthens the safety net that so many individuals and families rely on. These partnerships enable us to expand access to care, coordinate services, and provide comprehensive support that goes beyond medical treatment.

Whether it’s connecting patients to housing resources, offering nutritional assistance through our Food Pantry, or ensuring they have access to affordable medications, our ability to meet these needs is amplified through strong, strategic collaborations.

Beyond healthcare, our partnerships also extend to schools, faith-based organizations, and corporations that share our vision of a healthier community.

Programs and services like our Back to School initiative, Thanksgiving food drives, Adopt A Family, and First In Family scholarship program demonstrate how collective action can make a meaningful difference in people’s lives. By uniting our efforts, we can provide not only essential healthcare services but also the social and economic support needed for long-term well-being.

No single organization can address the complex challenges facing our community alone. It is only through deep collaboration, shared resources, and a commitment to working together that we can create lasting change. The work we do is made possible by our partners and supporters.

One of our trusted healthcare partners, supporting our mission to provide comprehensive care to the Orange County community.

One of our community program collaborators, particularly with our school-based health center.

A generous supporter and partner in quality inpatient and emergency medical services.

A key partner that operates homeless shelters and transitional housing. Share Ourselves provides onsite medical health services in 3 of their local shelters.

2024 Wild & Crazy Taco Night Partners

24 Carrots Catering

CaliFino Tequila

California Love Drop

Descanso Restaurant

Dessert Box

dj IRV

Dr. Swami & Bone Daddy’s Margarita Mix

Driftwood Kitchen, The Deck, Hendrix Restaurant & Bar

Farmhouse Restaurant

Five Crowns & Side Door

Happy Dad

Herdez

Hi-Time Wine Cellars

One of our local county food network providers and significant resource for our Food Pantry services.

Mariachi Juvenil Herencia Michoacana

Melissa’s Produce

New Belgium Brewing

Newport Rib Company

Northgate Gonzalez Markets

Orange Hill Restaurant

Primal Alchemy Puesto

Rasta Taco

SOHO Taco

Topo Chio

Verdant

Yelp

Fiscal Year 2024

Revenue Sources

Patient Revenue

Federal & Other Grants

In-Kind Donations Philanthropic Contributions

Other (investments, etc.)

Expenses

How does Share Ourselves use revenue to further its mission?

While patient revenue directly supports the care provided, additional funding sources play a crucial role in ensuring we can provide whole-person care. These funds help us expand services, provide uncompensated care for those unable to pay, and support essential resources like our Food Pantry, social services, and community programs. We also reinvest in our operations to ensure long-term sustainability, allowing us to continue serving those who rely on us most.

Share Ourselves is proud that an average of 80 cents of every dollar we spend is invested in delivering care and comfort to those in need, with total administrative and fundraising expenses at 20%.

ADMINISTRATIVE 20%

Admin Overhead (16%)

Fundraising & Marketing (4%)

The complete audited financial statements for Fiscal Year 2024 are posted at shareourselves.org/ financial-statements

DIRECT SERVICES & PROGRAMS 80%

Medical & Pharmacy Services (48%)

Dental Services (14%)

Behavioral Health Services (4%)

Social Services & Community Programs (14%)

Share Ourselves receives 4 out of 4 stars on Charity Navigator and the Gold Seal of Transparency from GuideStar

The impact of our generous philanthropic community is truly limitless. Your unwavering support allows us to break down barriers to care, ensuring that individuals and families— regardless of their financial situation—receive the quality care and support they need.

Because of you, we are not only able to provide essential healthcare but also address critical social determinants of health, such as food insecurity and housing instability. Your generosity fuels our mission, and we are deeply grateful for your partnership in this life-changing work.

$1,693,445 TOTAL DOLLARS RAISED:

To contribute or learn more about our philanthropic initiatives, visit shareourselves.org/donate