CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Malcolm Eller, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Dee Wilson SUPPLIER DIRECTORS Jill Krantz, CAS® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson STATISTICS Bobbi Turner, ARM® MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe
CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS
FEATURES
02 05 07 09 11 13 17
Diamond Awards
Nominate someone today!
It’s the Law
CertaPet Documentation Deemed Unreliable
Management
Adapting Amenities
Now Featuring
NTS Development Company
In the Spotlight
Lighthouse Property Management, The Liberty Group, CORT
Marketing
How to Marketing During Hard Times
Maintenance
PPE and Summer Maintenance
ASSOCIATION NEWS
08 12 15 16 18 19 20 21
2020 Golf Scramble
Around the World in 18 Holes
Budget Bootcamp
Great refresher course to get ready for 2021 budgets
New Members
JULY 2020
2020 BOARD OF DIRECTORS
Welcome!
Maintenance Mania
It’s time to show your best!
Customer Service for Maintenance Professionals
Learn how to provide excellent customer service
Calendar
Something special noted on the calendar
Zoom Webinars
Don’t miss chances for online learning!
Supplier Success
Sales are about the details!
ABOUT THE COVER NTS Development Company L-R: Taylor Chamblin, Aubrey Lazur, Stephanie Burns, Meredith Dixon, Tara Vaccaro, Anita Thomson, Anna Dearen
Thank you to our sponsors:
Maintenance Supply Headquarters Cover photo by: John Albani, John Albani Photography
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