Over the Waves
Our Vision To forge extraordinary connections with our community that support health at every stage of life.
Cancer Center nurse honored for extraordinary care
As Sarah was scheduled for her final round of chemo, she credited Katie for helping her through the two round journey.
Contents
•Pinnacle of Excellence Award...2 •Leapfrog Award
“Going through chemo is hard enough, but having an oncology nurse like Katie makes it easier,” Sarah said. “She is kind and attentive, as you would expect any nurse to be, but her compassion sets her apart. She is an asset to (L to R) Lou Giancola, President & CEO; James Smythe, MD; not only the Cancer Center but Sarah Perrone, cancer survivor; Donna Castricone, oncology the hospital as well. She deserves nutrition; Susan Hall, oncology nurse navigator; Katie recognition for her above and Ormondroyd, RN, infusion; Tina Rizack, MD; Brenda Ketner, beyond performance!” cancer survivor; Joanne St. Goddard; Kim Carlson, RN, unit manager; Kim O'Connell, VP of Strategy; Donna Gorham, oncology pharmacist; Nancy Gobin, RN; and Chanita Hall, practice manager.
South County Health recently recognized Katie Ormondroyd, RN, with the DAISY Award, an international program that rewards and celebrates the extraordinary clinical skill and compassionate care given by nurses every day. Katie was honored in a surprise ceremony with South County Health leadership along with her colleagues in the Cancer Center. Two patients – Brenda Ketner and Sarah Perrone - nominated Katie for her extraordinary care and were present to speak to their experience with her. “Every Friday, Katie makes me feel like I’m at a spa,” said Brenda who is currently undergoing treatment. “It’s transformative. She takes care and compassion to a different level and treats you like a person – not a patient. Truly one of a kind.”
The DAISY Foundation was established in 1999 by the family of J. Patrick Barnes. His family was awestruck by the care and compassion his nurses provided. One of the goals they set in creating a Foundation was to recognize extraordinary nurses everywhere who make an enormous difference in the lives of so many people by the super-human work they do every day. To nominate a nurse, fill out and submit the form on our website at www. southcountyhealth.org/daisyaward. For questions, call 401-788-1622 or email webeditor@southcountyhealth.org. Should the nurse you nominate be chosen, you will be contacted.
•Above & Beyond.........................3 •Cyber Security Champion •NEW SCH midwife •Quick Quiz...................................4 •Holiday Giving Tree returns •Welcome to SCMG.....................5 •NEW SCMG OB/GYN...............6 •Featured Video •Volunteer of the Month •Health eCooking.........................7 •Valet Parking •Welcome to the Fold •Well Beyond Calendar...............8
South County Hospital South County Home Health South County Medical Group South County Surgical Supply
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SCH Receives 2018 Pinnacle of Excellence Award South County Hospital has been named a 2018 Pinnacle of Excellence Award winner by Press Ganey. The award recognizes top-performing clients from healthcare organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three consecutive years in Patient Experience.
an honor achieved by only 19 hospitals nationwide in 2017. • A recipient of The Joint Commission’s Gold Seal of Approval for compliance with national standards for healthcare quality and safety in a disease-specific care. • The Orthopedic Center and stroke program are accredited by The Joint Commission. According to Lou Giancola, president • Designation for Nurses Improving and CEO of South County Health, Care for Health System Elders the award represents an important (NICHE). recognition from an industry leader • A Women’s Choice Award Best (L to R) Patrick Ryan, President & CEO, Press Ganey; Cynthia Turillo, RN, Orthopedics Unit; in measuring, understanding and Hospital in America for Obstetrics and Joanne Dursin, Director, Orthopedics and improving the patient experience. every year since 2015 and Stroke Care Rehabilitation Services. Missing from the photo: in 2017 and 2018. Shawna Botelho, RN, Telemetry Unit. “At South County Hospital, the patient • An established Patient Experience is at the center of all that we do,” said Advisory Council that supports the Giancola. “This culture permeates through every stage of strategic vision of South County Health by providing care throughout the Hospital. From lab work to surgery, a forum for ongoing communication and feedback our patients are treated with the same level of compassion, by consumers of health care on the quality of services quality, and expertise each day.” provided across the health care system. A multitude of initiatives that South County Hospital has implemented in its inpatient care model have contributed to the achievement of this award. This is illustrated by other recognitions that the Hospital has received as a direct result of dedicated and hardworking staff members that include: • •
An A in patient safety every year since 2012 from The Leapfrog Group in part due to vigorous implementation of High-Reliability Organization (HRO) practices. A double-5 star inpatient experience and hospital quality from the Centers for Medicare and Medicaid,
About Press Ganey Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for healthcare organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Its mission is to help healthcare organizations reduce patient and caregiver suffering while improving the safety, quality, and experience of care. For more information, visit www.pressganey.com.
SCH Receives an ‘A’ for Patient Safety South County Hospital was awarded an ‘A’ from The Leapfrog Group’s Fall 2018 Hospital Safety Grade. South County Hospital is one of only 63 hospitals nationwide to attain the straight A rating and the only hospital in Rhode Island to earn straight A’s since 2012. The designation recognizes South County Hospital’s efforts in protecting patients from harm and meeting the highest safety standards in the United States. The Leapfrog Hospital Safety Grade uses 28 measures of publicly available hospital safety data to assign grades. The Hospital Safety Grade’s methodology is peer-reviewed and
fully transparent, and the results are free to the public. The Safety Grade assigns an A, B, C, D or F grade to hospitals across the country based on their performance in preventing medical errors, infections and other harms among patients in their care. Visit www.hospitalsafetygrade.org to see South County Hospital’s full grade details. South County Hospital was one of 855 hospitals across the United States awarded an A in the Fall 2018 update of grades.
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Above & Beyond A small note to show you care To the staff of Frost 2 (Telemetry) and Frost 3 (MedSurg): thank you from the bottom of our hearts for the beautiful flowers and gift basket you sent to us. Our staff were so touched by your thoughtfulness and concern. —Women & Newborn Care Unit I would like to thank my Garden Club volunteers for putting in extra time and effort to make each season special at South County Health! —Nadine McCauley, Volunteer Services I would like to put out a THANK YOU to the Diagnostic Imaging staff for going above and beyond to welcome me and help me in my transition into the department. They have all taken the time to guide and help me get acclimated. They all have a TEAM attitude. They put helping patients and coworkers as a first priority. —Ann Kinsley, Diagnostic Imaging
Thank you, Kathy Sylvander and Sharon Graichen, for the great job on the tree in the switchboard lobby. It looks wonderful. It was a nice idea. Great holiday spirit. —Chris Hull, HIM I wanted to reach out to say thank you to Dr. Aaron Weisbord! He is my mom’s cardiologist and she ran into quite a few issues from the summer through fall. She was in another hospital for a cardiac cath and needed stent placement, but due to adverse reaction with medications, the stents could not be placed and she was discharged. I spoke to Dr. Weisbord three days later and advised him of her poor condition. He then reached out to the cardiologist at the other hospital, the cardiologist agreed to perform the procedure again, and it was a success. Dr. Weisbord is a very caring, compassionate doctor. Thank you, Aaron! —Lisa Bettey, Case Management
Cyber Security Champion MIS would like to congratulate this month’s Cyber Security Champion: Dr. William Sabina, Emergency Department A Cyber Security Champion is someone that goes above and beyond to protect our patient data from being compromised. Thank you for keeping the safety of our patients’ data always in mind!
Center for Women’s Health Welcomes New Midwife The South County Health Center for Women’s Health is pleased to welcome Emily Hoffman, CNM, WHNP, to their provider team. Earlier this fall, Emily began seeing patients at the Wakefield and Westerly practice locations. Emily received her Bachelors of Science degree in Nursing from the University of Vermont and later received her Masters of Science degree with a concentration in Nurse Midwifery and Women’s Health Nurse Practitioner from San Diego State University. Before joining South County Health, Emily worked as a High Risk Labor and Delivery Nurse at the University of California Medical Center in San Diego, CA; worked in an outpatient clinical setting at Mt. Hood Women’s Health P.C. in Gresham, OR; and attended in-hospital vaginal deliveries along with outpatient triage at the Kaiser Permanente in San Diego, CA. Emily Hoffman, CNM, WHNP
To make an appointment with Emily, contact the Center for Women’s Health at 401-789-0661. She is now accepting patients in Wakefield and Westerly.
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Ask Me
why I’m South County Health - Quick Quiz
As part of our ongoing Ask Me campaign, the Marketing Department invites you to participate in a monthly contest! Answer each question correctly and you’ll be entered to win a $25 gift card to Amazon, Panera Bread, or Dunkin Donuts (prizes are taxable)! You must send your answers to hcosta@southcountyhealth.org. Winners will be announced in the next issue of Over the Waves. 1. Flu season usually begins: a. in the summer. b. late fall and lasts until spring. c. in the spring and lasts until fall.
Influenza Vaccination Awareness Month
AND THE NOVEMBER QUICK QUIZ WINNERS ARE... 1. Margaret Gabriele 2. Michelle Owens 3. Ann Kinsley To claim your prize, email Hillary Costa at hcosta@southcountyhealth.org or call 401-788-8597. Answers from Bladder Awareness Month: 1. True 2. B 3. False
2. The Fluzone High dose vaccine is only for: a. persons 65 and older. b. children under 4 years old. c. those who work in high risk areas such as hospitals. d. none of the above. 3. Who is at highest risk for influenza complications requiring hospitalization? a. Persons 65 and older b. Children younger than 5 years old c. People with chronic conditions such as diabetes, cardiac and/or pulmonary disease d. Pregnant women in their second and third trimester during flu season e. all of the above 4. How do you prevent spreading flu? a. Get vaccinated yearly b. Wash your hands often with soap and water c. Do not touch your eyes, nose or mouth d. If you are sick, stay home e. All of the above
SCH Giving Tree Returns for Second Year The South County Health volunteers would like to again invite the SCH community to participate in our Giving Tree, located in the main lobby of South County Hospital. The items collected will be donated to the Johnnycake Center, who will distribute to community members & local schools. Here’s how it works: 1. Take an envelope from the Giving Tree, located in the main lobby. 2. Purchase item requested. 3. Return donation unwrapped to the front desk of the main lobby by Friday, December 14. Thank you for helping your community & participating in our holiday giving. For more information, contact Nadine McCauley, Manager, Patient Experience & Volunteer Services Department at 401-788-1982 or email nmccauley@ southcountyhealth.org. December 2018 4
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Welcome to SCMG, Drs. Caporaso and Miller!
Anthony Caporaso, MD, South County Medical Group Primary Care
E. Bradley Miller, MD, South County Urology
Anthony M. Caporaso, MD, is now scheduling new patients South County Urology is pleased to announce that E. Bradley Miller, MD, is part of the team of expert urologists at South within South County Health’s Family Medicine practice in County Health. Dr. Miller will continue to treat adult patients East Greenwich. in the areas of urologic oncology and reconstructive urology, using laparoscopic and daVinci Xi robotic assisted surgical Dr. Caporaso received his medical degree from S.U.N.Y. Downstate in Brooklyn, New York, earning a Distinction in procedures. Research and recognized as Physician High Potential.
Prior to joining the South County Health medical staff, he was the chief resident at South Nassau Family Medicine and was the director of quality for the Housecalls Program, Advanced Illness Management at Northwell Health Solutions in New Hyde Park, NY. Dr. Caporaso’s experience attracts patients from adolescence through geriatric, providing care for men and women. His patient-centric approach engages those in his care, as well as their loved ones in delivering the optimal care plan specific to an individual’s lifestyle and wellness objectives. To schedule an appointment with Dr. Caporaso at the South County Health Medical & Wellness Center, 3461 South County Trail (Rt. 2), Suite 301, East Greenwich, call 401-4716760.
Need a primary care physician? South County Medical Group Primary has multiple providers accepting new patients. Visit www. southcountyhealth.org to find the provider that’s right for you today in Wakefield, East Greeenwich, or Westerly. 401-471-6760 - East Greenwich 401-789-8543 - Wakefield 401-604-2530 - Westerly
He currently sees patients in East Providence and Wakefield, and in early 2019, will have office hours in East Greenwich. Certified by the American Board of Urology, Dr. Miller received his medical degree from the University of Massachusetts Medical School (Worcester), and completed a urology residency at Eastern Virginia Graduate School of Medicine in Norfolk, VA. He also received extensive training in reconstructive urologic surgery at the Devine Reconstructive Center in Norfolk, VA. Prior to joining the South County Health Medical Staff, Dr. Miller taught as a clinical assistant professor in surgery (urology) at the Warren Alpert Medical School of Brown University. Dr. Miller’s experience with the da Vinci Xi robotic assisted technology will expand South County Hospital’s ability to treat urological conditions and urologic cancer patients with minimally invasive surgery. South County Urology has offices in East Providence, Newport, and Wakefield, with an East Greenwich office anticipated for early 2019. Dr. Miller’s East Providence office is located at 950 Warren Avenue, Suite 303. Phone 401-788-8780 for all locations. The urology surgical team includes Dr. Miller, Dr. John Heffernan, Dr. Joseph Heineman, Dr. Joseph Renzulli II, and Dr. Arnold Sarazen, along with Lauren Houle, APRN.
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Center for Women’s Health welcomes Dr. Mohamad Hamdi
VOLUNTEER OF THE YEAR: Rich & Muffy Hawkins
Rich and Muffy Hawkins with Nadine McCauley, Volunteer Services Manager.
Mohamad Hamdi, MD, South County Health Center for Women’s Health
The South County Health Center for Women’s Health is pleased to announce the addition of Mohamad Hamdi, MD. Certified by the American Board of Obstetrics and Gynecology, Dr. Hamdi received his medical degree from Beirut Arab University in Lebanon and completed residencies in obstetrics and gynecology at American University Beirut and the University of Cincinnati. Dr. Hamdi, formerly of Women & Infants Hospital of Rhode Island, was Chief of the Department of Obstetrics and Gynecology at UnityPoint Health’s Allen Memorial Hospital in Waterloo, IA. He is a member of the American College of Obstetricians and Gynecologists, reviewer for Obstetrics and Gynecology, and a member of the Association of Professors of Gynecology and Obstetrics. The South County Health Center for Women’s Health has offices in Wakefield, East Greenwich, and Westerly. Dr. Hamdi will primarily practice at the Wakefield office, 70 Kenyon Avenue, Suite 103. To make an appointment, please call 401-789-0661.
Over the years, we have often honored one individual who stands out by their commitment to our vision and represents our values. This year our nominating committee chose to nominate not one person, but two unique individuals, Rich & Muffy. They share many of the same qualities - like their dedication to the hospital and staff, raising funds through their commitment to the Auxiliary and the love they share for their own family. Together they have 25 years of service. Although, Muffy represents 22 of those years! Muffy came to volunteer in 1996, after retiring from teaching. She was assigned to the Coffee Shop where she met lifelong friends. Rich has always been a supportive Coffee Shop patron until in 2015 when we realized that he was helping out so much, we should sign him up too! During the kitchen repairs last year, Rich kindly began volunteering twice weekly and has been a fixture ever since. The Hawkins family is no stranger to volunteerism. The South County YMCA presented them with the Volunteer of the Year award in 1995, which also included their two daughters, Courtney and Ashley. We feel privileged that they have chosen South County Health to spend their time making a difference.
Featured Video: Sarah Perrone, Cancer Survivor Sarah Perrone delivered her two children at South County Hospital, but little did she know that their Cancer Center would later save her life. Visit www.southcountyhealth.org or our Youtube page to watch Sarah’s amazing story. December 2018 6
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Health eCooking: Holiday Nog Calories: 56 | Serving Size: 1/2 cup | Fat: 0g | Sodium: 21mg | Fiber: 1g | Protein: 2g A delicious alternative to traditional egg nog, this holiday treat is low fat and low calorie. Try this healthy egg nog for your next holiday party. Preparation
In a blender, combine the soy milk, orange juice, banana, vanilla and ice cubes. Blend until smooth. Pour into serving glasses and sprinkle with allspice or cinnamon.
Ingredients
1 cup plain soy milk 1 cup orange juice 1 medium banana 1 tsp vanilla extract 8 ice cubes 1/2 tsp ground allspice or cinnamon
Reminder: Valet Parking is Available Complimentary valet parking is available to patients and visitors under the main entrance dome. This service is available to all patients of South County Hospital, Diagnostic Imaging, Medical Office Building visits, New Moms Support Group, Lactation Consultation, visitors, and more! Avoid that cold walk inside or being late for an appointment by taking advantage of this free service.
Welcome to the Fold New Staff
Bethany Barner, Urology Russell Berscheid, MD, Westerly Primary Care Shannon Brassil, Operating Room Jason Clarke, Facilities Mary Combs, Laboratory Jessica Cyckevic, Telemetry Blair Daniels, EG Express Care Carissa DeSantis, EG Primary Care Sean Donohue, Facilities Frances Falsey, Center for Women's Health/Urology/Surgery Daniel Fried, Urology Susana Furtado-Nappi, SCMG Patient Accounting Joseph Gabriel, EVS Haley Gaccione, Home Health Suzanne Gilbert, Urology Shane Gorton, Med Surg Unit Joseph Greenwell, Transportation Robert Hernandez, EVS Emily Hoffman, CNM, Center for Women's Health Thelma Howard, Laboratory
Debra Karinski, Neonatology Services Mohammed Kattan, Telemetry Katie Lacroix, Home Health Kyle Lafontaine, Operating Room Cameron MacDonald, Urology Emily Maguire, Central Supply E. Bradley Miller, MD, Urology Kimberly Mossman-Yee, Operating Room Lisa Recio, Operating Room Sandra Redman, Float Barbara Ann Roberts, Telemetry Andrew Rushton, EG Express Care Kimberly Sepe, Center for Women's Health Joshua Silva, Dietary Meranda Silveira, Telemetry Sandra Tremblay, Urology Juliet Veltri, Dietary Marissa Yandoc, Urology Catherine Zerbarini, Operating Room
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December 2018 Well Beyond Events Activity must be recorded in the tracker within 7 days of the next month to be eligible for incentive rewards for the previous month’s activities
Wednesday, December 5 Chair Massage Wellness Kiosk
Reduce stress, increase blood circulation, and ease pain with massage
10 a.m.—2 p.m.
for $1 a minute!
Tuesday, December 4
Schedule on line at: https://simplicityhealthplans.acuityscheduling.com/schedule.php
Home Health
Log as “Well Beyond Chair Massage-WB” for 5 points & support your Emotional
8 a.m.—12 p.m.
Wellbeing!
Friday, December 7 & 14 Adult Mental Health First Aid Potter 12:30 p.m.—5 p.m.
Learn how to help a person who may be experiencing a mental health related crisis or problem. Topics covered include anxiety, depression, psychosis, and addictions. Log as “Adult
Mental Health First Aid Training – WB” for 25 points & support your Emotional Wellbeing!
Saturday, December 8
Holiday Party!
Quidnesset Country Club
Tickets are on sale until December 4th.
5:30 p.m.—11 p.m.
Join your colleagues and enjoy the holiday festivities! Photo booth, buffet dinner, DJ and more! Log as “SCH Holiday Party—WB” for 5 points & support your Community Wellbeing!
Monday, December 10
Coastline EAP On-Site Workshop
Lab Conference Room
Forgiveness: Learn the power of healing and well being through Forgiveness.
1 p.m.
Call Human Resources at x 1405 to register. Log as “Coastline Workshop WB” for 25 points & support your Emotional Wellbeing!
January 2019
Healthy Lifestyles Program One hour weekly workshops designed to help you eat healthier, lose weight and fit exercise into your daily routine. Register at 788-1696. Log as “Healthy Lifestyles Program—WB” for 100 points & support your Nutritional Wellbeing!! *Must complete program to earn points.
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