Revenue: Total $44,970,967
It’s been another amazing year here at the Schaumburg Park District. Interestingly, when I think back on the 2013-14 Fiscal Year, I’ll remember it as oo one spent proudly reflecting on decades of l accomplishment, and part of it in long-range planning for the future. 2013 marked the District’s 50 year anniversary of providing quality parks and recreation facilities and services! So many of Schaumburg’s great community organizations joined the celebration including the Schaumburg Athletic Association, Bicycle Club, Boomers, Community Garden Club, Schaumburg Area Photographic Society, our Park Partners (Alexian Brothers Healthcare Network, Links Technology and Pepsi), Village of Schaumburg, Spring Valley Nature Club, Schaumburg Business Association and Schaumburg Township. In February, we gathered individuals who have served the District as volunteers, staff and elected officials. It was amazing to meet and talk with those who started and supported SPD through its formative years. We thank each and every person whose time and talent made our agency what it is today. In early 2014, staff and elected officials focused their visions ahead with the District’s Comprehensive Master Plan which includes all District operations and goals from ke a “balanced scorecard” approach. Available for your viewing on parkfun.com, ni ng the Plan tells the story of where we’re going and how we’re going to get there Par over the next three-to-five years. The plan is based on residents’ feedback k in the Community Attitude and Interest survey conducted last year by independent survey firm Leisure Vision, Inc. And, as my second year as executive director of this fantastic agency comes to a close, I’m proud to reflect on our solid mission and values. As a Schaumburg resident, I see every day the importance of parks and recreation to our quality of life. It was this importance on which our organizational values were established (please see back page). This annual report also is a good opportunity to thank my fellow staff members. Their innovation, and passion for their work, is reflected daily in exceptional service to you. As you’ll see inside this publication, all those numbers add up to spectacular programs, events and facilities. Your District has great leadership in your elected officials. They Offer you lifelong programming opportunities are committed to providing excellent service in a framework of to enhance health, wellness and quality of life. integrity and transparency. It is my pleasure to serve at their direction. Enhance your community through Together, we reinforce the District’s mission to beautification, open space serve you by providing enriching opportunities, preservation and conservation. quality facilities and environmental stewardship. Deliver opportunities aligned with your needs. I’m reminded every day how important it is to Take Time for Fun and experience Consistently strive for your parks and recreation.
nd
P
Grants $26,590
eni s e
Am b ro s e , S A P S
From Tony LaFrenere, EXECUTIVE DIRECTOR
Isla
SERVICE EXCELLENCE We exceed expectations • Deliver excellent customer service by responding to and anticipating needs. • Make our programs and facilities the best in parks and recreation. • Commit to providing an unparalleled experience for r Pa our residents. h c • Proactive in making change for o Po progress. • Go above and beyond to deliver more than expected.
2013-14 REVENUES & EXPENDITURES
e
Ph
o to
by D
Bond Proceeds $10,745,290
ad
at
Concession Sales $645,545
Program Fees $5,178,350
l Vo
TEAMWORK Great parts making a great whole • Work across organizational/departmental boundaries. • Build collaborative relationships with community members. • Promote and implement creative and innovative ideas and solutions. • Work together to successfully achieve common goals. • Achieve results and celebrate when we do. • Have a positive attitude. • Learn from mistakes and successes.
Facility Fees $3,913,606
k Par
ACCOUNTABILITY We are ethical • Demonstrate honesty, trust, integrity and transparency. • Be open to change and continuous improvement. • Respect individuals for their diverse backgrounds, experiences, styles, approaches and ideas. • Focus on finding solutions. • Responsible for our work and results.
Property Taxes $20,305,257
Other $1,804,264
e Tribut
en H ow l - O -We
At c h e r
Schaumburg Park District VALUES
Interest $19,341
Corporate Replacement Tax $227,808
Rentals $2,104,916
Schaumburg Park District 2013-14 Annual Report
Expenses: Total $43,978,142 Golf Operations $2,152,991
Our Strategies to Deliver First Class Programs, Services and Facilities:
SUSTAINABILITY TODAY, FOR TOMORROW’S PEOPLE AND PLACES • Commit to across-the-board operational standards that protect the environment. • Preserve open space and natural areas. • Promote programs that enhance personal wellness.
Capital Expenses $7,360,284 Recreation Operations $9,965,534
Providing our residents with versatile leisure opportunities through enriching programs, quality facilities and environmental stewardship.
2013-14 Schaumburg Park District Annual Report | www.parkfun.com
Park Operations $6,704,094
ti da un u m b u r g P a r k Fo
Schaumburg Park District MISSION
Debt Payments $13,437,111
S ch a
DEDICATION We care deeply about our agency, who we serve and what we do • Show pride in the SPD “brand.” • Delight residents with the quality of our programs and services. • Promote a positive, energetic, optimistic and fun environment. • Make our residents/customers feel valued and appreciated. • Seek to continually improve our “product” and how it is delivered. • Maintain a reputation of reliability. • Face challenge as an opportunity for innovation.
Museum Operations $809,573
Facility Services $1,966,680 Special Recreation Operations $735,144
Liab/Audit $846,731
on
Schau
k District mburg Par
satisfaction.
’s S
Maintain your excellent programs and facilities through efficient use of resources, operational excellence and financial sustainability.
ols
Fe s t ice H e n i op & V
t
Taking attendance would take a loooong time
ce
• 584,836 sq.ft. of synthetic turf fields at Olympic Park (eight fields, 12.3 acres), and two indoor synthetic fields at the Sports Center
lf Cl ub Go rg
bu
Joh n n so
ve
Da n i e l s i ke
M
• 18,331 exercise enthusiasts in 35 land & water fitness classes • CRC has 127 pieces of exercise equipment; Meineke, 43; STP, 47
Meanwhile, back on the farm
• 11 piglets and one calf Va born at the Volkening l le Heritage Farm yN • 30 tons of hay and 10 tons a t ure of straw feed the farm’s animals each year. • 180+ animal species seen at Spring Valley Nature Center (18 mammals, 15 yearround birds/40 migrant birds, 10 reptiles/ amphibians and 100+ insects)
Da
me
g
ria
• $45,000 received this year from energy rebates and incentives, with more than $417,712 total in rebates over the past five years. • $23,450 savings this year through conversion to energy-efficient lighting and heating/cooling equipment, for a 5-year energy savings of $267,060
Keeping Fit
George Lon
Di
Ma
Green Equals Gold
ing
• Accredited by the National Association for the Education of Young Children (Only 8 percent of all preschools in Illinois have earned this distinction) • 405 children attended 27 preschool classes • 1,359 in early childhood recreation programs
Sh a r o n
BOARD OF COMMISSIONERS
• 3,500 wildflowers and natural grasses were planted at Spring Valley Nature Center • Sixty native shrubs and trees were planted throughout the nature center • 12,000 bulbs and 10,800 flowers were planted to beautify parks and buildings (the bulbs are replaced each year. “Used” bulbs are sold by the Schaumburg Garden Club at its annual fundraiser) • Keeping the greens green with 500 pounds of bent grass seed and 500 pounds of blue grass seed at Schaumburg Golf Club and Walnut Greens • 2 acres of native seed plantings including areas of Olympic and Terada Parks
• 2,730 seniors attended 68 trips to theater performances, sport events and day tours • 9,374 drop-in visits to the Senior Center (and the coffee’s always on) • 9,566 visits to senior fitness classes
Spr
• 3 of 60 playgrounds renovated • Athletic fields were meticulously maintained including 16 for softball, 20 for soccer, 6 for football, 20 for baseball, and 4 for lacrosse.
• 1,015 at-risk youth served through the LATER Program funded by the Foundation (LATER – Lending a hand through education and recreation) • 193 golfers in the Links Technology Cup • 1,000 wine lovers at the Solstice Hop & Vine Festival • 72 commemorative bricks installed at Volkening Lake Tribute Park
Active and fit seniors
Preschool, Kasper and Early Childhood
Places to play – indoors and out
Park Foundation Activities
Ce n t e r
People Serving the Community
• 107 full-time employees • 984 part-time employee (392 of the District’s part-time employees are under 22 years old) • 2,000 hours of training provided to employees each year • 11,860 volunteer hours donated to Spring Valley Nature Center and Volkening Heritage Farm (the equivalent of six full-time staff members!)
to Sc g haumbur
• 200 volunteers giving 8,500 hours of time and talent to recreation programs and events
Duckin’ and dodgin’
• 700 dodgeball games played by 116 teams at 4 National Amateur Dodgeball Association Tournaments
Golf Courses
• 600 golf lessons • 55,000 rounds of golf played at Schaumburg Golf Club • 11,000 rounds played at Walnut Greens Golf Course • 35 golf outings • 35-40 species of birds seen at the Schaumburg Golf Club, it’s a certified Audubon golf course!
Building new places to have fun
• 25 major construction/renovation projects including renovation of the banquet rooms, Chandler’s Chophouse and outdoor event terrace at the Schaumburg Golf Club; and the K-9 dog park (to open in 2014).
Communicating with You
• 336 pages in seasonal program guides, plus a 24-page camp insert in the spring edition • 36,000 program guides delivered to residents each season (160,000) • 36,000 households pleased with direct-mail delivery of program guide • 210 marquee messages • 16 electronic messaging boards were installed in facilities throughout the District • Three interactive touch screens were installed • 64 original WSPD-TV cable shows
Teens & Tweens
• 1,197 teens enjoyed the fun of The Party’s Here, the District’s monthly youth gettogether • 1,015 summer evening LATER program participants (Lending a hand through education and recreation) • 3,157 Schaumburg residents had fun with Wacky Wagon programs throughout the District
Imagine This “Honey Do” List
• 1,049,000 sq.ft. of buildings and facilities to maintain • 495 light poles maintained • 24,764 park ranger visits to facilities • 18,707 preventative maintenance requests • 4,608 work requests • 1.02 million gallons of water pumped, per hour, for the District’s buildings and pools • 3,788 air filters changed to maintain indoor air quality
Special Populations Served
• 2,500 registrations for Northwest Special Recreation Association programs • 1,222 participants served in special recreation programs
es
Our online presence
• 11,000 customers register online for 15,000 programs each year using iSpot • 410,445 visits to Parkfun.com
mi d t
K Ra
ht
Sch
n5
lig
• 70,184 swimmer visits to outdoor pools • 1,396,100 filtered gallons of pool water is used to fill the District’s pools • 218 Barracuda Swim Team members • 94 Water Works pool rentals • 3,900 swimmers in 293 lesson programs
ye r
Bo
b
Ru
’s F
a
e
• $26,590 received in funding from public grants • $80,000 received through the Park Partner program, plus $60,000+ in in-kind services • $654,000 saved over the past four years through low interest bond refinancing
• 462 actors in 4 productions (12 performances) • 12 young actors in three Street Theater productions (18 performances) • 3,000 audience members for 4 plays produced • 1,796 dancers participated in 93 programs for youth and 14 for adults • 15,857 online votes for Schaumburg Idol contestants
nt
Dancing, acting & singing
m
um
On the financial side
Keeping Cool at Pools
Sa
• Spring Valley Nature Center celebrated its 30th birthday! • 560 birthdays celebrated at the Community Recreation Center • 33 preschool birthday celebrations
Keeping Green (with some color!)
a Sch
• 141,096 participants in sports events at Olympic Park (with 493,836 visits to the facility) • 180,578 participants at the Sport Center (with a total of 451,445 visitors!) • 142 youth teams in athletic leagues • 453 adult athletic teams • 2758 gymnasts in 433 gymnastic programs
Happy birthday!
Ho
• 820 acres mowed and maintained each week at 100 different park sites • 126 ash trees removed due to the emerald ash borer • 88 new trees planted • Park Rangers kept areas safe during 27,768 visits
• 177,143 visits to Parkfun.com mobile • 26,502 visits to dodgeballusa.com • 47,871 visits to Schaumburggolf.com • 9,242 visits to Schaumburgparkfoundation.org
Sports, Teams, Leagues & Tourneys
• 1,245 children in the KASPER before-andafter school program, and full-day summer camps
• 9,126 attended 80 special events organized by the Recreation Department • 4,254 participated in Spring Valley Nature Center programs • 12,266 attended special events at Spring Valley Nature Center & Volkening Heritage Farm (3,000 pancakes were served at this year’s Sugar Bush Fair!) • 15,509 children visited Spring Valley during school visits • 105,670 visitors to Spring Valley Nature Center & Volkening Heritage Farm
Well-Tended & colorful parks
BY THE NUMBERS
The Sil ver Ga m
Schaumburg Park District 2013-14
2013-14 Schaumburg Park District Annual Report | www.parkfun.com
Taking attendance would take a loooong time
ce
• 584,836 sq.ft. of synthetic turf fields at Olympic Park (eight fields, 12.3 acres), and two indoor synthetic fields at the Sports Center
lf Cl ub Go rg
bu
Joh n n so
ve
Da n i e l s i ke
M
• 18,331 exercise enthusiasts in 35 land & water fitness classes • CRC has 127 pieces of exercise equipment; Meineke, 43; STP, 47
Meanwhile, back on the farm
• 11 piglets and one calf Va born at the Volkening l le Heritage Farm yN • 30 tons of hay and 10 tons a t ure of straw feed the farm’s animals each year. • 180+ animal species seen at Spring Valley Nature Center (18 mammals, 15 yearround birds/40 migrant birds, 10 reptiles/ amphibians and 100+ insects)
Da
me
g
ria
• $45,000 received this year from energy rebates and incentives, with more than $417,712 total in rebates over the past five years. • $23,450 savings this year through conversion to energy-efficient lighting and heating/cooling equipment, for a 5-year energy savings of $267,060
Keeping Fit
George Lon
Di
Ma
Green Equals Gold
ing
• Accredited by the National Association for the Education of Young Children (Only 8 percent of all preschools in Illinois have earned this distinction) • 405 children attended 27 preschool classes • 1,359 in early childhood recreation programs
Sh a r o n
BOARD OF COMMISSIONERS
• 3,500 wildflowers and natural grasses were planted at Spring Valley Nature Center • Sixty native shrubs and trees were planted throughout the nature center • 12,000 bulbs and 10,800 flowers were planted to beautify parks and buildings (the bulbs are replaced each year. “Used” bulbs are sold by the Schaumburg Garden Club at its annual fundraiser) • Keeping the greens green with 500 pounds of bent grass seed and 500 pounds of blue grass seed at Schaumburg Golf Club and Walnut Greens • 2 acres of native seed plantings including areas of Olympic and Terada Parks
• 2,730 seniors attended 68 trips to theater performances, sport events and day tours • 9,374 drop-in visits to the Senior Center (and the coffee’s always on) • 9,566 visits to senior fitness classes
Spr
• 3 of 60 playgrounds renovated • Athletic fields were meticulously maintained including 16 for softball, 20 for soccer, 6 for football, 20 for baseball, and 4 for lacrosse.
• 1,015 at-risk youth served through the LATER Program funded by the Foundation (LATER – Lending a hand through education and recreation) • 193 golfers in the Links Technology Cup • 1,000 wine lovers at the Solstice Hop & Vine Festival • 72 commemorative bricks installed at Volkening Lake Tribute Park
Active and fit seniors
Preschool, Kasper and Early Childhood
Places to play – indoors and out
Park Foundation Activities
Ce n t e r
People Serving the Community
• 107 full-time employees • 984 part-time employee (392 of the District’s part-time employees are under 22 years old) • 2,000 hours of training provided to employees each year • 11,860 volunteer hours donated to Spring Valley Nature Center and Volkening Heritage Farm (the equivalent of six full-time staff members!)
to Sc g haumbur
• 200 volunteers giving 8,500 hours of time and talent to recreation programs and events
Duckin’ and dodgin’
• 700 dodgeball games played by 116 teams at 4 National Amateur Dodgeball Association Tournaments
Golf Courses
• 600 golf lessons • 55,000 rounds of golf played at Schaumburg Golf Club • 11,000 rounds played at Walnut Greens Golf Course • 35 golf outings • 35-40 species of birds seen at the Schaumburg Golf Club, it’s a certified Audubon golf course!
Building new places to have fun
• 25 major construction/renovation projects including renovation of the banquet rooms, Chandler’s Chophouse and outdoor event terrace at the Schaumburg Golf Club; and the K-9 dog park (to open in 2014).
Communicating with You
• 336 pages in seasonal program guides, plus a 24-page camp insert in the spring edition • 36,000 program guides delivered to residents each season (160,000) • 36,000 households pleased with direct-mail delivery of program guide • 210 marquee messages • 16 electronic messaging boards were installed in facilities throughout the District • Three interactive touch screens were installed • 64 original WSPD-TV cable shows
Teens & Tweens
• 1,197 teens enjoyed the fun of The Party’s Here, the District’s monthly youth gettogether • 1,015 summer evening LATER program participants (Lending a hand through education and recreation) • 3,157 Schaumburg residents had fun with Wacky Wagon programs throughout the District
Imagine This “Honey Do” List
• 1,049,000 sq.ft. of buildings and facilities to maintain • 495 light poles maintained • 24,764 park ranger visits to facilities • 18,707 preventative maintenance requests • 4,608 work requests • 1.02 million gallons of water pumped, per hour, for the District’s buildings and pools • 3,788 air filters changed to maintain indoor air quality
Special Populations Served
• 2,500 registrations for Northwest Special Recreation Association programs • 1,222 participants served in special recreation programs
es
Our online presence
• 11,000 customers register online for 15,000 programs each year using iSpot • 410,445 visits to Parkfun.com
mi d t
K Ra
ht
Sch
n5
lig
• 70,184 swimmer visits to outdoor pools • 1,396,100 filtered gallons of pool water is used to fill the District’s pools • 218 Barracuda Swim Team members • 94 Water Works pool rentals • 3,900 swimmers in 293 lesson programs
ye r
Bo
b
Ru
’s F
a
e
• $26,590 received in funding from public grants • $80,000 received through the Park Partner program, plus $60,000+ in in-kind services • $654,000 saved over the past four years through low interest bond refinancing
• 462 actors in 4 productions (12 performances) • 12 young actors in three Street Theater productions (18 performances) • 3,000 audience members for 4 plays produced • 1,796 dancers participated in 93 programs for youth and 14 for adults • 15,857 online votes for Schaumburg Idol contestants
nt
Dancing, acting & singing
m
um
On the financial side
Keeping Cool at Pools
Sa
• Spring Valley Nature Center celebrated its 30th birthday! • 560 birthdays celebrated at the Community Recreation Center • 33 preschool birthday celebrations
Keeping Green (with some color!)
a Sch
• 141,096 participants in sports events at Olympic Park (with 493,836 visits to the facility) • 180,578 participants at the Sport Center (with a total of 451,445 visitors!) • 142 youth teams in athletic leagues • 453 adult athletic teams • 2758 gymnasts in 433 gymnastic programs
Happy birthday!
Ho
• 820 acres mowed and maintained each week at 100 different park sites • 126 ash trees removed due to the emerald ash borer • 88 new trees planted • Park Rangers kept areas safe during 27,768 visits
• 177,143 visits to Parkfun.com mobile • 26,502 visits to dodgeballusa.com • 47,871 visits to Schaumburggolf.com • 9,242 visits to Schaumburgparkfoundation.org
Sports, Teams, Leagues & Tourneys
• 1,245 children in the KASPER before-andafter school program, and full-day summer camps
• 9,126 attended 80 special events organized by the Recreation Department • 4,254 participated in Spring Valley Nature Center programs • 12,266 attended special events at Spring Valley Nature Center & Volkening Heritage Farm (3,000 pancakes were served at this year’s Sugar Bush Fair!) • 15,509 children visited Spring Valley during school visits • 105,670 visitors to Spring Valley Nature Center & Volkening Heritage Farm
Well-Tended & colorful parks
BY THE NUMBERS
The Sil ver Ga m
Schaumburg Park District 2013-14
2013-14 Schaumburg Park District Annual Report | www.parkfun.com
Revenue: Total $44,970,967
It’s been another amazing year here at the Schaumburg Park District. Interestingly, when I think back on the 2013-14 Fiscal Year, I’ll remember it as oo one spent proudly reflecting on decades of l accomplishment, and part of it in long-range planning for the future. 2013 marked the District’s 50 year anniversary of providing quality parks and recreation facilities and services! So many of Schaumburg’s great community organizations joined the celebration including the Schaumburg Athletic Association, Bicycle Club, Boomers, Community Garden Club, Schaumburg Area Photographic Society, our Park Partners (Alexian Brothers Healthcare Network, Links Technology and Pepsi), Village of Schaumburg, Spring Valley Nature Club, Schaumburg Business Association and Schaumburg Township. In February, we gathered individuals who have served the District as volunteers, staff and elected officials. It was amazing to meet and talk with those who started and supported SPD through its formative years. We thank each and every person whose time and talent made our agency what it is today. In early 2014, staff and elected officials focused their visions ahead with the District’s Comprehensive Master Plan which includes all District operations and goals from ke a “balanced scorecard” approach. Available for your viewing on parkfun.com, ni ng the Plan tells the story of where we’re going and how we’re going to get there Par over the next three-to-five years. The plan is based on residents’ feedback k in the Community Attitude and Interest survey conducted last year by independent survey firm Leisure Vision, Inc. And, as my second year as executive director of this fantastic agency comes to a close, I’m proud to reflect on our solid mission and values. As a Schaumburg resident, I see every day the importance of parks and recreation to our quality of life. It was this importance on which our organizational values were established (please see back page). This annual report also is a good opportunity to thank my fellow staff members. Their innovation, and passion for their work, is reflected daily in exceptional service to you. As you’ll see inside this publication, all those numbers add up to spectacular programs, events and facilities. Your District has great leadership in your elected officials. They Offer you lifelong programming opportunities are committed to providing excellent service in a framework of to enhance health, wellness and quality of life. integrity and transparency. It is my pleasure to serve at their direction. Enhance your community through Together, we reinforce the District’s mission to beautification, open space serve you by providing enriching opportunities, preservation and conservation. quality facilities and environmental stewardship. Deliver opportunities aligned with your needs. I’m reminded every day how important it is to Take Time for Fun and experience Consistently strive for your parks and recreation.
nd
P
Grants $26,590
eni s e
Am b ro s e , S A P S
From Tony LaFrenere, EXECUTIVE DIRECTOR
Isla
SERVICE EXCELLENCE We exceed expectations • Deliver excellent customer service by responding to and anticipating needs. • Make our programs and facilities the best in parks and recreation. • Commit to providing an unparalleled experience for r Pa our residents. h c • Proactive in making change for o Po progress. • Go above and beyond to deliver more than expected.
2013-14 REVENUES & EXPENDITURES
e
Ph
o to
by D
Bond Proceeds $10,745,290
ad
at
Concession Sales $645,545
Program Fees $5,178,350
l Vo
TEAMWORK Great parts making a great whole • Work across organizational/departmental boundaries. • Build collaborative relationships with community members. • Promote and implement creative and innovative ideas and solutions. • Work together to successfully achieve common goals. • Achieve results and celebrate when we do. • Have a positive attitude. • Learn from mistakes and successes.
Facility Fees $3,913,606
k Par
ACCOUNTABILITY We are ethical • Demonstrate honesty, trust, integrity and transparency. • Be open to change and continuous improvement. • Respect individuals for their diverse backgrounds, experiences, styles, approaches and ideas. • Focus on finding solutions. • Responsible for our work and results.
Property Taxes $20,305,257
Other $1,804,264
e Tribut
en H ow l - O -We
At c h e r
Schaumburg Park District VALUES
Interest $19,341
Corporate Replacement Tax $227,808
Rentals $2,104,916
Schaumburg Park District 2013-14 Annual Report
Expenses: Total $43,978,142 Golf Operations $2,152,991
Our Strategies to Deliver First Class Programs, Services and Facilities:
SUSTAINABILITY TODAY, FOR TOMORROW’S PEOPLE AND PLACES • Commit to across-the-board operational standards that protect the environment. • Preserve open space and natural areas. • Promote programs that enhance personal wellness.
Capital Expenses $7,360,284 Recreation Operations $9,965,534
Providing our residents with versatile leisure opportunities through enriching programs, quality facilities and environmental stewardship.
2013-14 Schaumburg Park District Annual Report | www.parkfun.com
Park Operations $6,704,094
ti da un u m b u r g P a r k Fo
Schaumburg Park District MISSION
Debt Payments $13,437,111
S ch a
DEDICATION We care deeply about our agency, who we serve and what we do • Show pride in the SPD “brand.” • Delight residents with the quality of our programs and services. • Promote a positive, energetic, optimistic and fun environment. • Make our residents/customers feel valued and appreciated. • Seek to continually improve our “product” and how it is delivered. • Maintain a reputation of reliability. • Face challenge as an opportunity for innovation.
Museum Operations $809,573
Facility Services $1,966,680 Special Recreation Operations $735,144
Liab/Audit $846,731
on
Schau
k District mburg Par
satisfaction.
’s S
Maintain your excellent programs and facilities through efficient use of resources, operational excellence and financial sustainability.
ols
Fe s t ice H e n i op & V
t