Microsoft dynamic crm and office 365

MICROSOFT DYNAMIC CRM AND OFFICE 365 CAN BUILD PRODUCTIVE RELATIONSHIP WITH CUSTOMER SBASE TECHNOLOGIES

Long-term customer relationship is an increasingly important factor for companies to thrive in today’s competitive business world. To win and retain the existing customers, it is necessary for organizations to manage customers, partners and prospects information in place and deliver exceptional business services as per customer’s expectation.

It is not an easy task to maintain a long-term business relationship with customers as it needs an organization to touch all the context of sales such as who the customer is, customer’s regular business transactions, what’s the actual business requirements of customers, etc. Intelligent customer management not only enables organizations to build customer trust and loyalty but also leverages the marketing, services and sales productivity of organizations.

Dynamic CRM with Office 365 is the most productive service from Microsoft that makes proper sales solution for improving business relationship with customers as well as it also assists organizations in driving sales with maximum returns. The Sales force automation, customer service and marketing modules of Dynamic CRM and Office 365 platform enable your marketing team to focus more on what’s most important.

Dynamics CRM with Outlook:

When Dynamic CRM integrates with outlook it synchronizes emails, contacts, tasks, appointments, etc., critical to achieve sales and marketing goals. This integration might help you view the contextual information of the customers who send you the email as well as helps you track the incoming email and also enables you to create new CRM record directly from the outlook.

Dynamic CRM with SharePoint:

Integrating SharePoint with Dynamic CRM helps you store, manage and view the version history of customer-centric documents that adversely increase the productivity and improve the collaboration among sales, marketing and support team of an the organization. With Dynamic CRM and SharePoint integration, sales, accounts and marketing people work together by sharing the document and customer details from anywhere.

Dynamic CRM with Excel:

Many organizations prefer to forecast sales, calculate commission and analyze other CRM data in Excel. Eliminating the need for switching between the apps, Dynamic CRM enables sales people import any CRM data and view the metrics in the most familiar Excel spreadsheet. Users can perform what-if analysis, use pivot charts and other excel functions to analyze the CRM data and deliver exceptional services to customers by using the blend of amazing Microsoft Dynamic CRM and Office 365 features.

These are the just 3 benefits of adopting Dynamic CRM and Office 365 features into business and how it leverages the productivity of marketing team. Microsoft Dynamic CRM is abundant with a range of features and advantages that can leverage the sales productivity and helps organization maintain better business relationship with customers.