CAPABILITY STATEMENT
GLOBAL NETWORK
Founded in the UK in 1855, Savills is one of the world’s leading real estate service providers.
With a presence in Viet Nam since 1995, Savills o ers a wide range of comprehensive real estate services. Leveraging its regional network and in-depth knowledge of the domestic market, Savills delivers high-quality services to customers, including consultancy, property management, and brokerage.
SAVILLS VIET NAM
EMPLOYEES
We build our team with a focus on specialisation to meet the diverse needs of our clients.
~2,800+
Forward-thinking approach crafts industry-leading solutions. Employees
Strong resourcing guarantees continuity.
We listen We empower We challenge We collaborate
MEDIA SHARE OF VOICE
Our commanding media presence across all channels means we market our clients interests most e ectively.
Source: CommSights - Media Report, 2024
Savills Viet Nam DKRA JLL
Knight Frank
Avision Young
DIVERSE REAL ESTATE SERVICES
ADVISORY
PROPERTY MANAGEMENT
RESEARCH MANAGEMENT SERVICES
▪ Quarterly market reports.
▪ Conceptual development recommendations.
▪ Market research.
▪ Geographical information system (GIS).
▪ Market surveys.
▪ Tailored consultancy.
VALUATION
▪ Valuations.
▪ Feasibility studies and financial analysis.
▪ Highest and best use studies.
▪ Corporate real estate.
S22M
▪ ▪
▪ O ce.
▪ Commercial.
▪ Residential.
▪ Industrial.
CONSULTANCY SERVICES
LEASING
▪ Development consultancy.
▪ Developer representation.
▪ Leasing brokerage.
▪ Tenant representation.
SUSTAINABILITY DEVELOPMENT
▪ Organisational sustainability and reporting.
▪ Building and design ESG solutions.
▪ Investment and management services.
INDUSTRIAL SERVICES
▪ Developer advisory.
▪ Tenant representation.
▪ Market research.
▪ Leasing and brokerage.
▪ Sale and leaseback.
▪ Investment brokerage.
HOTEL ADVISORY
▪ Development planning.
▪ Hotel operations evaluation.
▪ Acquisition/disposal.
SAVILLS PLACE
▪ Placemaking.
▪ Branding.
▪ Marketing.
BANKING & CORPORATE
▪ Services.
▪ Residential valuations.
▪ Industrial valuations.
▪ Factories and machinery valuations.
▪ In-depth appraisal report.
INVESTMENT
▪ Consultancy services.
▪ Brokerage services.
2,500 in Viet Nam.
30 YEARS + +
Experts at headquarter.
110 Property management employees.
Areas managed by Savills Viet Nam. SQ M
Projects consulted and managed in Viet Nam.
Strategic clients across Viet Nam.
WHY US?
Specialised Experts At Headquarters International Operational Standards
5-star services.
The RISE standards developed by Savills UK for commercial projects.
Additional services for high-end customers.
Feature 110+ multi-disciplinary experts.
Monitor service quality and conduct personnel training.
Standardise management procedures.
Operate residential - o ce - commercial
Coordinate with developers and BOC
Support developers in common area
Risk Management And HSE
Advanced Technology
Property Cube - Management software developed by Savills.
IMT - Shopping application.
QR code - Service quality monitoring application.
Financial Transparency
Manage OPEX cost.
Develop, optimise, and report monthly budget.
Collect and allocate service fees clearly.
ESG And Sustainability
Successfully achieve ISO 14001 and ISO 45001 certification.
Implement ESG program to save energy and reduce carbon emissions.
Consult on operations according to green standards (LEED, Well, Edge, Green Mark, Lotus, etc.).
Marketing Support
Enhance communication to boost brand awareness and drive business objectives.
Organise diverse events and community building activities.
100% of our operational sta are trained and certified in accordance with regulations.
Employees receive full benefits and are provided with career development opportunities.
STRATEGIC CLIENTS
OUR SERVICES
PACKAGE 1
Design and technical systems consultancy.
PACKAGE 2
CONSULTANCY SERVICES
PACKAGE 4
Management systems, building rules establishment and training consultancy.
Operational budgeting.
PACKAGE 3
Common/private area division.
1
DEVELOPMENT STAGES
MANAGEMENT SERVICES
Deploy personnel. Develop budgets. Hand over M&E systems. Establish processes, regulations. Select service contractors. Manage repairs, renovations. Create rules, amenity operational plans.
PACKAGE 5
Technical system assessment and solutions.
PACKAGE 6
Establishment of Building Owner’s Committees.
STAGE 3
OPERATIONS
Manage daily operations. Provide customer service. Oversee technical systems. Manage finance.
Supervise service contractors. Manage HSE. Manage energy usage. Deliver periodic reports.
STAGE
STAGE 2
CONSTRUCTION PRE-OPENING
CONSULTANCY SERVICES
DESIGN
AND TECHNICAL SYSTEMS CONSULTANCY
OPERATIONAL BUDGETING PACKAGE 1
▪ Assess the design, premise layout, functional subdivisions.
▪ Review M&E systems.
PACKAGE 3
COMMON/PRIVATE AREA DIVISION
▪ Determine ownership.
▪ Define ownership areas based on colour codes.
▪ Consult on cost allocation for common/private areas.
PACKAGE 5
TECHNICAL SYSTEM ASSESSMENT
AND SOLUTIONS
▪ Research technical documents and evaluate the current state of the building.
▪ Consult on addressing limitations and enhancing the quality of technical operations.
2
▪ Estimate revenue.
▪ Estimate operational cost.
▪ Calculate service fees.
4
MANAGEMENT SYSTEMS, BUILDING RULES ESTABLISHMENT AND TRAINING CONSULTANCY
▪ Develop management models and Management Team structure.
▪ Establish operational procedures and building regulations.
▪ Establish specialised training programs for each department.
6
ESTABLISHMENT OF BUILDING OWNERS' COMMITTEES
▪ Consult on organising the first annual Owners’ Committees Meeting.
▪ Consult on establishment procedures.
MANAGEMENT SERVICES
PRE-OPENING
HUMAN RESOURCE
▪ Recruit and train personnel.
▪ Establish management models and organisational structures.
M&E HANDOVER
▪ Participate in trial runs and report.
▪ Support developer in receiving the contractors’ handover.
SERVICE CONTRACTORS
▪ Evaluate and select suitable contractors.
▪ Sign service contracts.
AMENITY MANAGEMENT
▪ Establish regulations.
▪ Develop management plans for amenity activities.
FINANCE
▪ Calculate CAPEX and OPEX costs.
▪ Develop operational budget and financial models.
PROCESSES
▪ Design SOPs, building regulations and resident handbook.
▪ Prepare risk management plans.
REPAIR & RENOVATIONS
▪ Provide forms and registration instructions.
▪ Supervise floor plan construction and repairs.
OPERATIONS
OPERATIONS
▪ Monitor daily operations.
▪ Manage sta and service quality standards.
SYSTEM MAINTENANCE
▪ Develop maintenance plans promptly.
▪ Supervise contractors in system maintenance.
SERVICE CONTRACTOR
MANAGEMENT
▪ Monitor service quality.
▪ Coordinate with all service providers.
REPORTS
▪ Handle financial reports (revenueprofit, payables, receivables, etc.).
RESIDENT/TENANT
▪ Manage customers and contracts, receive and process daily requests.
▪ Support in registering temporary residence with local authorities.
FINANCE MANAGEMENT
▪ Create annual budgets and reports.
▪ Monitor financial issues.
SAFETY MANAGEMENT
▪ Establish evacuation and fire prevention plan.
▪ Prepare risk management plans.
ENERGY MANAGEMENT
▪ Propose locations for installing additional energy meters.
▪ Set KPIs to optimise energy savings.
PROPERTY
Savills is an innovator in real estate technology.
Property Cube is a management system application exclusively designed and implemented at Savills managed projects. With its outstanding features, the software enhances customer experience and operational efficiency while optimising and ensuring transparency in building operating costs.
PROPERTY CUBE
Key Features For Residents And Tenants
▪ Amenity booking.
▪ Online payment.
▪ Documents and forms.
▪ Repair request.
▪ Events and activities.
▪ Management Team contact.
Smart Management Solutions
▪ Service fees notification.
▪ Resident and project profiles.
▪ Task allocation.
▪ Residents’ request management.
▪ Personnel management.
▪ Online reports.
Marketing For Partners
▪ Access to more than 9,000
▪ customers at Savills managed projects.
▪ Increase website traffics and other communication channels.
▪ Optimise advertising costs: 10$/month/project.
PLACEMAKING
As part of Savills global strategy, Property Management Team leads the integration of Placemaking into operations.
KEY OCCASIONAL EVENTS
Placemaking is a customer-focused approach designed to transform spaces into vibrant destinations with distinct identities, emotional appeal, and immersive experiences, where customers feel a deep sense of enjoyment and belonging.
This strategy boosts the project's value and competitive edge, aligning with long-term business objectives.
COMMUNITY CAMPAIGNS
AD-HOC ACTIVITIES
PORTFOLIO CONSULTANCY AND
AND MANAGEMENT
PORTFOLIO
BERRIVER JARDIN
BRG DIAMOND RESIDENCE
HERITAGE WESTLAKE
Developer: BRG Group
Location: Long Bien, Ha Noi
Area: 30,000 sq m
Management scope:
▪ 476 apartments
Developer: BRG Group
Location:
25 Le Van Luong, Thanh Xuan, Ha Noi
Area: 12,825 sq m
Management scope:
▪ 600+ apartments
▪ Shopping centre
▪ 5 basements, 1 mezzanine
Developer: CapitaLand Hien Duc
Location:
677 Lac Long Quan, Tay Ho, Ha Noi
Area: 8,971 sq m
Management scope:
▪ 173 apartments
Apartment
HOANG HUY COMMERCE
Developer: Hoang Huy Group
Location:
18 Vo Nguyen Giap, Le Chan, Hai Phong
Area: 415,067 sq m
Management scope:
▪ 2,496 apartments
▪ Amenities: Swimming pool, gym,
▪ kindergarten
HOANG HUY GRAND TOWER
Developer: Hoang Huy Group
Location:
2A So Dau, Hong Bang, Hai Phong
Area: 90,502 sq m
Management scope:
▪ 800 apartments
▪ 16 shophouses
▪ Shopping centre
Developer: MIK Group
Location:
423 Minh Khai, Hai Ba Trung, Ha Noi
Area: 38,156 sq m
Management scope:
▪ 1,886 apartments
▪ 69 shophouses
▪ Amenities: Basement, BBQ garden, library,
▪ basketball court, swimming pool
IMPERIA SKY GARDEN
PORTFOLIO
IMPERIA SMART CITY
LE CAPITOLE
LUXURY APARTMENT
Developer: MIK Group
Location:
Tay Mo - Dai Mo, Nam Tu Liem, Ha Noi
Area: 284,764 sq m
Management scope:
Phrase 1 Phrase 2
▪ 1,398 apartments
▪ 22 shophouses
▪ Basement
Developer: Handico52
▪ 1,390 apartments
▪ 18 shophouses
▪ Basement
Location: 27 Thai Thinh, Dong Da, Ha Noi
Area: 27,937 sq m
Management scope:
▪ 167 apartments
▪ 3 basements
Developer: Alphanam
Location: 120 Vo Nguyen Giap, Son Tra, Da Nang
Area: 62,320 sq m
Management scope:
▪ 234 apartments
▪ 3 basements
SKY PARK RESIDENCE
THE MATRIX ONE
Apartment
Developer: Thanh Hoa Construction
Location: 3 Ton That Thuyet, Cau Giay, Ha Noi
Area: 82,515 sq m
Management scope:
▪ 496 apartments
▪ Amenities: Playground, swimming pool, gym, yoga studio, community room, walking trail
Developer: MIK Group
Location: Le Quang Dao, Nam Tu Liem, Ha Noi
Area: 125,919 sq m
Management scope:
▪ 762 apartments
▪ 21 shophouses
▪ Amenities: Swimming pool, gym, garden
Developer: HDMon THE NELSON
Location:
29 Lang Ha, Dong Da, Ha Noi
Area: 1553.01 sq m
Management scope:
▪ 175 apartments
▪ Shopping centre
PORTFOLIO
BIDV TOWER
BRG TOWER
Developer: BIDV
Location: 194 Tran Quang Khai, Hoan Kiem, Ha Noi
Grade: A
Management scope:
▪ 25 levels
▪ 2 basements
Area: 25,000 sq m
Developer: BRG Group
Location: 198 Tran Quang Khai, Hoan Kiem, Ha Noi
Grade: A
Management scope:
▪ 21 levels
▪ 4 basements
Area: 15,000 sq m
Developer: S.A.S.-CTAMAD
Location: 44B Ly Thuong Kiet, Hoan Kiem, Ha Noi
Grade: A Area: 13,417 sq m
Management scope:
▪ 17 levels
▪ 6 parking levels
HCO BUILDING
HERITAGE WESTLAKE
O ce & Commercial
Developer: CapitaLand Hien Duc
Location:
677 Lac Long Quan, Tay Ho, Ha Noi
Grade: A Area: 8,971 sq m
Management scope:
▪ 202 serviced office apartments, leased offices,
▪ and commercial services
LEADVISORS TOWER
THE WEST
Developer: Phuong Bac
Location: 643 Pham Van Dong, Bac Tu Liem, Ha Noi
Grade: A
Management scope:
▪ 25 levels
▪ 3 basements
Area: 27,726 sq m
Developer: Gateway Hanoi
Location: 265 Cau Giay, Ha Noi
Grade: A
Management scope:
▪ 38 levels
▪ 4 basements
▪ Shopping centre
Area: 29,700 sq m
PORTFOLIO
AVENUE GARDEN
EMBASSY GARDEN
Developer: OSI Holdings
Location: Tay Tuu, Bac Tu Liem, Ha Noi
Area: 20,776.7 sq m
Management scope:
▪ 101 shophouses/villas
Developer: Vietnam Asset Development Corporation
Location: Tay Ho Tay, Ha Noi
Area: 38,851 sq m
Management scope:
▪ 53 villas
▪ 77 shophouses
▪ 2,123 sq m of trees
Developer: An Khanh
Location: Hoai Duc
Area: 276,392 sq m
Management scope:
▪ 496 apartments
▪ 394 villas
▪ 236 townhouses
▪ Amenities: Tennis court,
▪ basketball court,
▪ pedestrian street,
▪ electric vehicles, buses
MAILAND HANOI CITY
Low–rise Projects
STARLAKE
Developer: THT
Location: Tay Ho Tay, Bac Tu Liem, Ha Noi
Area: 186.3 ha
Management scope:
▪ 364 villas
▪ Amenities: Swimming pool, gym, yoga studio, sports area
Developer: Sudico
Location: An Khanh, Hoai Duc
Area: 78,688 sq m
Management scope:
▪ 160 villas
▪ 77 shophouses
▪ Amenities: Public areas (pond, lawn, flower garden, playground), and technical systems
ORANGE GARDEN
Developer: Vinapol
Location: Van Canh, Hoai Duc
Area: 46.18 ha
Management scope:
▪ 693 villas
▪ Amenities: School, green park, sports and entertainment complexes
VISTA LAGO
MEET OUR EXPERTS
Savills Viet Nam
Savills Ha Noi
Savills Ha Noi
Savills
KEY PROFESSIONALS
MATTHEW POWELL
Director
Savills Ha Noi
Bachelor of Science (Hons)
Member of the Royal Institution of Chartered Surveyors (MRICS)
Matthew has been with Savills since 2004. He now oversees operations across the North and Central regions in terms of consultancy, agency, property management and investment business lines.
Matthew works with leading developers on notable real estate projects throughout Viet Nam. He directly oversees the provision of consultancy, brokerage, and strategic consultancy on residential, hotel and commercial segments. With over 20 years of experience in Viet Nam, Matthew’s clients include prominent domestic and international real estate developers, such as VinaCapital, Ecopark, Indochina Land, Mapletree, Lotte Group, Gamuda Land, etc.
VU KIEU HANH
Director
Property Management, Savills Ha Noi
Certificate of Hotel Operations, Building Operations and Management
BA, Foreign Language University
Accounting and Finance – National Economics University of Viet Nam
Administration Management – Human Resource Cooperation Centre Viet Nam – Japan
Having been with Savills since 2012, Hanh is currently the Director of Property Management Department, Savills Ha Noi, overseeing teams of over 300 staff across nearly 30 projects throughout Northern and Central Viet Nam.
Hanh has over 20 years of experience in consulting and managing diverse property types, from apartments and office buildings to shopping centres. Hanh delivers a deep understanding of the legal regulations related to property management, such as Housing Laws, Fire Prevention and Fighting Laws, Environmental Laws, and Government Decrees and Circulars. She gives her customers accurate, detailed, and practical strategic consultancy to optimise costs and ensure long-term operational efficiency. Her strategic partnerships with leading developers such as MIK Group, BIDV and BRG Group reflect the international service standards and her team’s expertise.
TRAN NGOC DUY
Associate Director
Property Management, Savills Ha Noi
Certificate of Professionalism and Operations Management of Apartment Buildings – Ministry of Construction
Certificate of Management and Use of Apartment Buildings for Board Members - Ministry of Construction
Certificate of Human Resource Management – VTOS (VNAT and EU)
Bachelor's Degree in Foreign Languages – English Major - Viet Nam National University, Ha Noi (VNU)
Master of Business Administration - University of Transport and Communications (UTC)
Duy has over 20 years of experience working in customer service, hotel management, and property management at Melia Ha Noi Hotel, Quoc Hoa Hotel, Sunway Ha Noi Hotel, Vinhomes Real Estate Business and Management JSC. With his experience with leading Vietnamese and International corporations, he builds, trains, and implements 5-star operational and management systems for diverse properties, including hotels, complex buildings, residential buildings, office buildings, and shopping centres.
KEY PROFESSIONALS
PHAM THI TRUNG HA
Head of Residential
Property Management, Savills Ha Noi
University of Economics - Technology for Industries - Chemical Engineering
Ha Noi University of Business and Technology - Accounting
National Economics University - Economic Law
Certificate of Operations Management of Apartment Buildings
Certificate of Professional Training in Fire Prevention, Firefighting and Rescue
With more than 12 years of experience working in property management, Ha has held many important positions, from Head of Training and Service Control to Property Manager at high-rise apartment buildings and complexes.
Ha is responsible for monitoring the operational quality at all residential projects managed by Savills, aiming for consistent service quality following Savills international standards and a satisfying experience for residents and tenants.
VU HUONG LAN
Head of Commercial
Property Management, Savills Ha Noi
Hanoi University of Finance and Accounting
Hanoi University of Foreign Languages
Certificate of Operational Management
Certificate of Internal Trainer and Information Systems Management
Lan has over 20 years of experience working in operational management and asset exploitation services for major joint ventures and financial institutions such as Keppel FELS (Singapore), Vietcombank, Military Bank, Asahi Japan, etc. In her new role, Lan is responsible for overseeing the operational quality of all commercial o ce projects managed by Savills, helping developers maximise project value and enhance long-term competitiveness.
PHAM HUY TUAN
Head of M&E
Property Management, Savills Ha Noi
Certificate of Professionalism and Operations Management of Apartment Buildings –Ministry of Construction
Electronic engineering and information technology – Ha Noi University of Science and Technology
Marketing Management – University of Commerce
Foreign Language University
With over 20 years of experience in operational management and consultancy on technical systems for diverse property types, including hotels, complex shopping malls, urban areas, and apartment buildings, Tuan has built trust and good relationships with developers. Some typical projects include The Manor Central Park, Ecopark, CornerStone, Sun Red River, Roygent Park, etc.
Tuan also holds the position of Chairman of the Ha Noi Chief Engineers Association and participates in professional teaching at the Institute of Financial Management.
NGUYEN DUC THEM
Head of Business Development
Property Management, Savills Ha Noi
Bachelor of Business Administration - Hanoi University
Certificate of Management and Sales - Human Resource Cooperation Centre Viet Nam – Japan
Them joined Savills in 2015 as the Sales Team Leader and then Senior Sales Manager for many high-end housing projects and resort villas in Ha Noi, Da Nang, Nha Trang, and HCMC. In 2023, Them was promoted as Head of Business Development for operational management services with outstanding expertise in project management consulting and operational planning.
Some typical projects: Central Park Residence Nghe An, T&T Group Headquarters, The May Legend Hai Phong, HCO Building, Grand Terra, PVI Tower, etc.
Savills Viet Nam
Property Management Department
21st floor, West Tower, Lotte Center, 54 Lieu Giai Street, Ba Dinh District, Ha Noi
savills.com.vn
Vu Kieu Hanh Director
Property Management, Savills Ha Noi
VKieuHanh@savills.com.vn
Nguyen Duc Them
Head of Business Development
Property Management, Savills Ha Noi
NDucThem@savills.com.vn
