New Year, New Beginnings
Friday, January 10th
Happy New Year! We hope you had a wonderful holiday season filled with joy, love, and cherished moments with your loved ones. As we step into this exciting new year, we’re thrilled to continue creating memorable experiences for our community. Keep an eye out for upcoming events we can’t wait to see you there and make 2025 a year to remember together!
All members of community associations managed by GrandManors have access to the robust CiraNet Owner/Resident Portal This helpful and convenient tool puts a wealth of information and community-specific resources at your fingertips, 24 hours a day, 365 days a year.
Using the Owner / Resident Portal is the fastest and most efficient way to:
Interact with your account
Pay your assessments (or you can make a one-time payment here without logging on)
Access necessary documents
View any see your account correspondence including statements, notices or violation letters.
Read your community’s documents such as the governing documents, annual budget, etc.
Update your mailing address or other contact information Report rule violations
And so much more!
LOGIN Homeowner/Resident Portal
MOBILE APP
Download the CiraMobile app today to login to your account from your Mobile Device. You will be able to pay assessments, check your account status, access necessary documents and see your account correspondences on-the-go quickly and easily CiraMobile is available for both Android and iOS.
OWNER/RESIDENT PORTAL USER GUIDE
This user guide is designed to introduce you to the Owner / Resident Portal, the information available to you on the portal, and how to locate the information you are looking for.
Owner-Resident Portal User Guide
For Additional Information and frequently asked questions, you can visit the RealManage Resident & Homeowner Help Center HERE
S U B M I S S I O N G U I D E
If you are planning to submit proposed changes to your home or property, we’re here to assist you every step of the way. Below are the steps to help you submit an Architectural Approval form:
Email savannca@ciramail.com to receive a form, or save from here.
Complete the Architectural Approval Form:
Fill out the attached form describing your proposed changes, including details such as location, colors, materials, and contractor information.
Submit Your Form:
You can submit the completed form by:
Emailing it to savannca@ciramail.com, or Dropping it off at the clubhouse office.
For questions or further assistance, contact our Resident Service Group tollfree at 1-855-9-GrandM (1-855-947-2636). Resident Service office hours are Monday through Friday from 7:30 AM to 7:00 PM Central Time.
Submitting your Architectural Approval request through the portal ensures efficient processing and review by the Architectural Review Committee. They will provide a decision within 30 days, communicated through the management office
We appreciate your cooperation in maintaining our community’s aesthetic and architectural standards. Please follow these steps to ensure your proposed changes are reviewed promptly
Assessment Payment Instructions
1. Using the link, Sign in to the Owner / Resident Portal.
2. This link directs you to your Documents, where you can find all documents about your Account.*
3. Specifically, it opens the Statement folder to the most recent period where you can view your latest generated statement document.
4. To view this file, simply click the row to open the document. Easily Make a Payment from the Quick Links on the Dashboard for each property.*
*If you have more than one property, please use the My Activities feed from your Dashboard to review all accounts. Thank you for helping to reduce waste and cost by selecting electronic delivery notification for your Account Statement; you will not receive an account statement by postal mail. If you wish to modify your notification options, please update your settings from the Contact Information Page.
Please note that there are several alternative methods available for making payments.
ASSESSMENT PAYMENT METHODS:
Your assessment payments can be made by one of several options, including check, money order, credit card, or e-check, stop by the on-site office, call customer service, or an online billpay through your bank:
Electronic Check (e-Check) Payments - You may also make your assessment payments via Electronic Check through the Resident Portal.
Check and Money Order Payments (Mail) - If paying by check or money order, please note the following:
• Make your check payable to Isabella Village Homeowners Association
• Notate your customer ID on your check/money order (the 16-digit account number beginning with R)
• If you own multiple units or lots, pay one unit/lot per check/money order to ensure proper payment application
Credit Card Payments - Assessment payments may be made via Credit card through the Resident Portal; simply select the One-Time Payment option and enter the appropriate information.
Online Bill Pay - If paying through your bank’s bill pay service, please note that the day your bank debits your account is not the same day the funds are sent to your association. Many banks still need to cut and mail a paper check to the association’s bank. That check is often unaccompanied by a coupon, necessitating manual processing upon receipt. Please be certain to allow sufficient time for these additional processes, which will delay receipt and application of your payment, and could cause late fees to be incurred (i.e., approximately 10 days before the due date), and ask your bank to include your account number on their check.
Please contact us at 855-877-CIRA(2472), Option #2 (855-947-2636) and we will gladly take electronic payment via echeck or credit card or provide mailing instructions for checks.
Resident Portal
