Bluebird care booklet - Colchester

Bluebird Care Care in your own home

www.bluebirdcare.co.uk

Introduction Care in your own home Our Services

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Care visits at home

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Live-in Care

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Helping with Physical Disability

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Helping with Learning Disability

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Helping with Dementia

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Bluebird Care Club

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A list of the services we offer.

A flexible service.

A realistic alternative.

People who have Physical Disabilities have the right to a full and active life and it is our role to make this possible.

At Bluebird Care we firmly believe that care is not about doing things TO people, it is about doing things WITH them.

A professional service with respect and kindness.

Great company great fun and much, much more!

Our Services Care in your own home Personal Care Visits

• Help getting up and going to bed • Assistance with washing and dressing • Assistance with getting into the bath or shower • Assistance with meal preparation • Assistance with continence care • Assistance with meal preparation • Assistance with medication • Assistance with mobility issues.

Dementia care and support

This can include all aspects of personal care, one to one, reminiscent work, companionship and social outings.

Live In Care

As an alternative to residential care let one of our personal assistants support you in the comfort of your own home.

Respite Care

To provide a break for family members. This can be a one off break or on going, from as little as 30 minutes a week to full days.

End of Life care

We can be part of your Palliative Care Team to support you in the comfort of your own home.

Reablement Support

Work with our occupational therapist to regain your confidence and daily living skills.

Carers Support

Share your experiences, either one to one or as part of a supportive group.

Active At Home group

Be part of our afternoon at home chit chat group.

Inside Out Group

Enjoy trips out to various local attractions with one of our care staff.

Bluebird Care Club

An exciting way to meet new people, enjoy new experiences and generally have a good time.

Registered

Home from Hospital Service

We can collect you from hospital and organise everything for you to settle you in at home.

We are registered to provide care to: • People over 65 years • People 18-65 years with physical disability • People over 65 years with physical disability • People over 18 with learning disability and mental health issues

Overnight Care

We can provide staff who will be awake throughout the night, or sleep-ins, which is when someone stays with you and is woken when you need them.

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Care visits at home

Find out more The first step is to contact Bluebird Care to arrange an initial visit. This is nothing more than an opportunity to ask all your questions face-to-face.

Care visits at home A flexible service A flexible service

For many people, the question of care at home doesn’t arise until, suddenly, there is a need. And most of us think that the stark choice is either living self-sufficiently (without help) in our own familiar surroundings or then ‘going into a home’.

Bluebird Care stops all that. We offer a realistic alternative to allow people to stay at home, with familiar friends, relatives and possessions around them.

No upheaval, no stress and no trouble. Bluebird Care ‘just happens’.

Care visits can be from 30 minutes upwards. There is no top limit but, in reality, most of our care visits are between 30 minutes and one hour long.

Some of the services we offer;

• Assisting with ‘starting the day’. Help to get up, wash, shower get dressed and have breakfast.

• We can prepare food and drink and prompt medication when it is due.

• We can do tasks like cleaning, laundry, ironing either on a regular basis or as a ‘spring clean’.

• We can provide a respite service. There may be need for relief to allow that person time for themselves.

• A nice bath and then clean clothes, a changed bed and a nice meal before bedtime.

Bliss!

• And at the end of each day, some help with getting ready for bed.

• We also provide care services through the night for those people who need them.

• This can either be on a ‘sleeper night’ basis, where the care worker expects a reasonable night’s sleep but is on hand for emergencies, or a ‘waking night’ where the care worker is on duty throughout the night.

• This is only a small selection of the things we can do. If you don’t see something suitable for your needs, please just ask.

Services We can go shopping, either taking our customer out with us or go to the shops, come back and put it all away!

www.bluebirdcare.co.uk 5

Live-in Care

Questions?

The first step is to contact Bluebird Care to arrange an initial visit. This is nothing more than an opportunity to ask all your questions face-to-face.

Live in Care A realistic alternative

What does it mean?

Live in care comes into its own when, typically, someone needs a personal assistant around the house at various times of the day. This may involve all aspects of care (assistance with getting up, washing, personal hygiene etc.) and generally ‘keeping house’. The need may include shopping or accompanying their customer on visits to friends.

One of the beauties of live in care is its flexibility. No two days need be the same and our customers can, if they wish, choose a different agenda each day.

The daily tasks of everyday living can be fulfilled by the Personal Assistant but he/she can also help with pastimes and activities if required. This does not mean,

however, that the Personal Assistant will be some ‘holiday camp entertainer’ who will take over the house and everyone within it. Bluebird Care Personal Assistants are trained to be active when required but to be as unobtrusive and retiring when their presence is not needed. In that way, our clients can relax and enjoy the comforts of their own home (which is, after all the object of the exercise).

How to start up your live in care service

The first step is to contact Bluebird Care to arrange an initial visit. This is nothing more than an opportunity to ask all your questions face-to-face.

Only when you are entirely happy with the service and comfortable with instructing us, will we move 7

to the next stage. One of our supervisors will visit to carry out the necessary safety you assessments and to note all the details we need to go through before we start the care.

How the service starts

On the first day the Personal Assistant and the Supervisor arrive at an agreed time. The job of the Supervisor at this point is to introduce the Personal Assistant to you, and to the way you want the job done. But it doesn’t stop there and the Supervisor will keep in contact on a regular basis to make sure that everything continues to run smoothly.

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Helping with Physical Disability

Tailor-made People who have Physical Disabilities have the right to a full and active life and it is our role to make this possible.

Get in touch People who have Physical Disabilities have the right to a full and active life and it is our role to make this possible.

Our approach

We are not here to take over or to tell people what they can or cannot have, we are here to provide a thoroughly professional service which makes the most of any opportunities available.

The requirements our customers have vary hugely. Very frequently there is an element of personal care in the package - help with getting up, with everyday tasks like cooking or laundry, or washing and showering.

Our service

But the Bluebird Care service goes much further than this because we believe that care should be about making people’s lives as full as they want them to be.

This may involve organising a local trip to the park or the shops, or a bigger trip (we recently took someone on the London Eye for their birthday!), it is whatever you want it to be.

service, because we seek to do the very best job we can.

Every time.

Our staff

Our staff are trained in the very specific art of moving people.

This includes the use of hoists and other specialist equipment as well as making sure that all activities are undertaken as smoothly and safely as possible.

It is the high standards of care which make the difference.

Attention to detail, respect and professionalism are all things which our customers tell us they value and that is why we try so hard when it comes to customer 9

Personal care The Bluebird Care service goes much further because we believe that care should be about making people’s lives as full as they want them to be.

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Helping with Learning Disability

Tailor-made Your care plan will be tailor-made for you. We will listen to you and find out your needs whilst always respecting your wishes throughout.

Get in touch At Bluebird Care we firmly believe that care is not about doing things TO people, it is about doing things WITH them.

Care for people with Learning Disabilities

People with Learning Disabilities often tell us that they need trained staff to work with them to help them to get the most out of their lives.

That is why we spend so much time setting up a care package which suits the individual and just what they want. The care we provide for people who have learning disabilities is absolutely tailored to each individual’s needs.

There is no “one size fits all” here. We start by talking not only to our customers but also to any advocates or stakeholders, involved with family members and healthcare professionals. It is always our customer’s wishes which form the centre of our

plan. We never take the view that we know best. If we are asked for our professional view on how a care plan might be put together we are happy to help, and we will always make sure that no unnecessary risks are taken but at the top of the list every time will be the personal wishes of our customer.

Our care can be wide ranging and flexible

It is not just about personal care - it can be about going out and having a full and varied life. It may be a trip into town to look at the shops, or a visit to the supermarket or just a visit to the local park.

It depends on what our customer wants and what facilities are available. A live-in care service is also available.

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Please phone us to talk about the options which may be available in the area and just what we can do.

Tailored The care we provide for people who have learning disabilities is absolutely tailored to each individual’s needs.

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Helping with Dementia

Our Values Your care plan will be tailor-made for you. We will listen to you and find out your needs whilst always respecting your wishes throughout.

Get in touch Each customer is dealt with not only with good professional service but also with respect and kindness.

Respect and Kindness

There are several different forms of dementia and it affects people in different ways. That is why it is so important that each customer is dealt with not only with good professional service but also with respect and kindness.

Far too many times, people with dementia find themselves pigeonholed when, in fact, each is an individual and it is only the dementia they have in common. Sometimes care will be of a practical nature, help with getting up, washing or dressing or perhaps help with meals, laundry and ironing.

But it may be about going out to the shops, or a walk in the park or a visit to relatives or friends. Many people with dementia are looked after on

a day to day basis by a spouse or other family member.

But caring relatives need a break from time to time and this is where our “sitting service” comes into its own on a fixed day every week we will come to allow the family member time to themselves, to go out for a well-earned rest. Some of our customers want live in care, which is also available.

Our staff

Bluebird Care runs regular training updates for its carers.

This makes sure that our staff understand the practical and emotional aspects of caring for people with dementia. Visits are usually from 30 minutes to an hour long but there is no upper limit for our care visits, indeed 13

many of our customers who have some form of dementia have one of our live in carers to provide that extra dimension to their care.

Practical help Sometimes care will be of a practical nature, help with getting up, washing or dressing or perhaps help with meals laundry and ironing.

www.bluebirdcare.co.uk

Bluebird Care Club

Questions?

The first step is to contact Bluebird Care to arrange an initial visit. This is nothing more than an opportunity to ask all your questions face-to-face.

Great company, great fun and much, much more!

What is Bluebird Care Club?

The Bluebird Care Club is an exciting way to meet people, enjoy new experiences and generally have a good time.

individual needs and we will always ensure that everyone is safe and well cared-for.

Membership

Anyone who would like to join!

Many of our members are in the older age group and we also run specialist half-day sessions for people with physical disabilities or other sessions for those with learning difficulties.

You only pay for the activities you choose. Sessions are usually for half a day, mornings or afternoons, and you can choose which activities to attend. It is always best to book in advance to avoid disappointment but we will always do our best to accommodate your requirements.

The Bluebird Care Club is run for its Members, and we will do everything we can to accommodate everyone’s requirements. We have trained and friendly staff on duty to assist our Members with their

Special outings will sometimes require a longer time to allow for travel and to make the most of the opportunity, so these details will be announced well in advance to ensure you have the time to plan your day.

Who is it for?

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How do I start?

Please call our friendly team to find out what activities are available in your area. We will talk to you about the activities you are interested in and answer any questions you may have about our Club.

www.bluebirdcare.co.uk

Bluebird Care Get in touch Get in touch Call and talk to one of our friendly, professional team Bluebird Care Colchester 4 Lanswood Park, Broomfield Road Elmstead Market, Essex CO7 7FD Telephone 01206 827 605 Email colchester@bluebirdcare.co.uk Bluebird Care Tendring 4 Lanswood Park, Broomfield Road Elmstead Market, Essex CO7 7FD Telephone 01255 427113 Email tendring@bluebirdcare.co.uk

www.bluebirdcare.co.uk