RightCareIndex for Dorset 2012-13 by RightCareIndex

ISBN -978-0-9569220-5-2

HEALTH AND SOCIAL CARE DIREC TORY FOR DORSET 2012-13

Dorset 2012/13

Learning Disabilities Find the assistance you need

NHS Dorset

Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

Care at Home

Help at Home, Care Direct, Telehealth and so much more!

Motability

Car Share Schemes, Road Tax Exemptions and Shopability! Care choices at a loss?AND Call on 01872 321 327 or see page 79 for more details CONSULTED BY have THEyou HEALTH CARE SEC TOR - PROFESSIONALS, PROVIDERS, AND AUTHORITIES 1

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Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

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Welcome... Editor’s letter

Listings in this publication are organised by areas Gillingham

East Dorset Bournemouth Christchurch North Dorset Poole

Shaftsbury

Marnhull

Sherborne

Sturminster Newton Bradford Abbas

Welcome to RightCareIndex, we have attempted the enviable task as usual of collating useful information on health and social care for adults in a holistic fashion.

Cranborne

Shillingstone

Yetminster

Verwood

Blandford Forum

Beaminster

Wimborne Minster Corfe Mullen

Christchurch Lyme Regis

Upton

Charminster

Bridport

Poole

Dorchester

Bournemouth Wareham

Chickerell

Purbeck West Dorset Weymouth & Portland

Weymouth

Swanage

Easton

All information in this publication is available via...

www.rightcareindex.com www.rightcareindex.com/ebooks mail@rightcareindex.com

To contain this within one directory can prove to be quite a feat. We are therefore delighted to now have the web site with e books alongside our facebook page as a medium to further expand our capacity to provide and signpost information to the public and professionals alike. We look upon these new social mediums as an excellent format to engage reflect and share, interaction and communication with all please feel free to share information with us we are keen to encourage partnerships with all.

Life is for living we aim to explore the many facets within this journey

Development of the Index remains comprehensive and independent offering opportunities to voluntary and charitable organisations freely. Life is for living we aim to explore the many facets within this journey making information the key to turn the wheel on our onward journey. I hope you find this publication helpful,

01872 321 327 Please contact us with any enquiries about care services in Dorset, or to obtain your FREE copy of RightCareIndex for Dorset or other counties.

RightCareIndex Details © RightCareIndex 2012. All rights reserved for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, Unit 1 & 2 Mount Hawke Business Park, High Field Road, Truro, Cornwall, TR4 8DZ. Tel: 01872 321327. Editor: Christine Rowberry. Sales, Marketing and Operations Manager: James Rowberry. Website Design: Martin Sanders. Web Development: Dan Mitchell. Advertising Manager: Derek Phillips. Design, IT, and Listings Manager: Robert Rowberry. Accounts Manager: Tracey Rowberry. Distribution Manager: Kate Scott. Images, unless otherwise stated, courtesy of Stock Exchange. Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please contact your provider for pricing information.

Christine Rowberry Editor, RightCareIndex 01872 321 327 All listings within the RightCareIndex for care homes and home care providers are sourced from the Care Quality Commission (CQC). Neither Dorset County Council, Bournemouth Borough Council, Poole Borough Council or RightCareIndex can be held accountable for any errors, omissions or if a home varies from the facilities listed or in an advertisement. Advertisements do not act as endorsement or recommendation by any of the afore mentioned parties. Information within the directory is correct at time of print (October 2013).

You can follow us on Facebook facebook.com/rightcareindex and Twitter @RightCareIndex for latest news and information

Contents As a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website www.rightcareindex.com together with helpful information from appropriate sources.

Care for Dorset 2012-13 ISBN -978-0-9569220-5-2

HEALTH AND SOCIAL CARE DIREC TORY FOR DORSET 2012-13

Dorset 2012/13

Learning Disabilities Find the assistance you need

NHS Dorset

Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Keep RightCareIndex Free! - Please mention us when contacting our advertisers.

Home Care and Care Homes All you need to know!

Care at Home

Help at Home, Care Direct, Telehealth and so much more!

Motability

Car Share Schemes, Road Tax Exemptions and Shopability! Care choices have you at a loss? CallCARE SEC TOR - PROFESSIONALS, on 01872 321 327 orPROVIDERS, see page 79 forAND more details CONSULTED BY THE HEALTH AND AUTHORITIES 1

Your County

Self Directed Support Person-Centred Planning – Putting People First – LINKs Direct Payments – Personalisation

NHS in Dorset

NHS Services in Dorset – PALS – Out-of-Hours Services – British Red Cross in Dorset Continuing Healthcare – NHS Funded Nursing Care - Air Ambulance

Care Homes

Things to consider when choosing a care home – Paying for Services in a Care Home – Care Home Listings for Dorset

Care at Home

Help at Home – Accessing Your Care and Support Needs – The Dorset Home Care Service Telecare – Telehealth - Handiworks Plus – Roots Gardening Service – Listings for providers in Dorset

Nursing Agencies

The Different Types Nursing Agencies – Listings for Nursing Agencies in Dorset

Meal Provision

Eat Well, Live Well – Listings for Meal Provision Providers

Carers

Help and Care – Carers UK Advice Line and Telecare – Support for Carers in Dorset Short Breaks Service - Useful Contacts

Learning Disabilities

06 09 16 28 36 37 38 40

Dorset HealthCare University NHS Foundation Trust – BILD – Foundation for People with Learning Disabilities – Helen Sanderson – Aspergers & The Autism Acton – ARC Care choices have you at aAssociates loss? Call 01872 321 327 or see page 79 for more details Listings for Learning Disability Care Homes and Care Providers

Mental Health

NHS Dorset – Dorset Mental Health Advocacy – The Crisis Responce Service – Graham Burrough Charitable Trust – Dorset Mind – NHS Inpatients Wards - Eating Disorders – Addiction Services – SANEline

Disabilities

Access Dorset - Radar Keys – The Disabilities Rights Handbook -The DOTS Disability – Listings for Wheelchair Provision

Day Services and Respite Day Services – Respite Care – Dorset’s Fiftyplus Forums Listings for Day Centres in Dorset

Sheltered Housing

Sheltered Schemes and Options – Renting and Buying Sheltered Housing Listings for Sheltered Housing Providers

Motability

The Motability Scheme – Motability Dealerships in Dorset – Choosing the Right Car for You Ricability – Car Share Scheme – Blue Badge Scheme – Shopmobility – Road Tax Exemptions

Advocacy

The Advocacy Charter – Dorset Advocacy – Dorset Mental Health Forum – OPAAL Care Aware – Action for Advocacy – FirstStop —Listings for Advocates in Dorset – IMCA

Safeguarding Adults

Different Types of abuse – Safeguarding Contacts in Dorset

Activity and Therapy

Exercise Referral Scheme – Accessible Britain – Free Cinema For Carers – Map of Local Attractions RDA – Woodland Trust Woods – Alternative Therapists – Cherry Trees Nursery

Legal Services

Organising Your Affairs - Finding Free Legal Advice

End of Life

Weldmar Hospicecare Trust

Information

46 50 52 55 58 62 65 66 70 71 72

Jargon Buster – Adult Social Care Contacts – Hospital Contacts – Age UK – Citizens Advice Bureau - Local and National Contacts – Further & Advice Publications Care choices have you atInformation a loss? Call on 01872 321 327 or see page 79 for more details

Your Dorset Self Directed Support What is Self Directed Support? Supported assessments and Self Directed Support put you in control of your care arrangements and provide you with a Personal Budget to pay for the services. At Dorset County Council we believe that you should have a say in how the money you are eligible for is used. Who is eligible for Self Directed Support and a Personal Budget? Dorset County Council has a duty to assess anyone who is eligible for community care services. To make sure that services are provided fairly and used to support people in the greatest need, we use guidelines which we call Fair Access to Care Services eligibility criteria. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. What are the advantages to Self Directed Support? »» You tell us about your own care needs and what is important to you »» You identify your outcomes (what it is that you want to achieve) »» You know early on in the process how much money is available for you to spend »» You decide how you spend the money »» You have choice and control over the support you have How does it work? You will be offered a supported assessment; the form is like a questionnaire and can be sent to you prior to a social workers visit. The supported assessment can be completed on your own or with help from another person or with assistance from a social worker at the time of their visit. In Dorset we promote outcome focused assessments and this means that we encourage you to consider what is really important for you and then for you to consider the steps as to how this can be achieved. How is the amount of money worked out? The questions that you answer in the supported assessment help us to work out the sum which will be available for your Personal Budget. At the time of your referral we will arrange for you to have benefits advice and a financial assessment and this will enable us to calculate what you will be expected to contribute to your care costs. The amount of money you receive in your Personal Budget will be minus your assessed contribution. How is the money paid? You can choose how the money is paid, it could be:»» As a Direct Payment; where we make cash payments directly to you »» Into an Independent Living Trust; where a group of appointed trustees manage your funds »» If you wish, we can manage the money for you and arrange the services you want »» Or as a combination of any of the above

Who will help me decide how to spend the money? You may already know how you want to use the money but if not we want you to be able to get good support and advice, you can ask for help from one of the following:»» A family member or a friend »» A member of the local social work team »» An independent support organisation, funded by Dorset County Council How will I be able to spend the money I am given? As a part of your assessment you will have been asked to think about what your outcomes will be (what you want to achieve) and this is what your money should be spent on. You can use your Personal Budget to buy services directly from Dorset County Council or other sources; you cannot use it to buy health care or long term residential care. Some people use their money to buy care or support; help with every day tasks such as washing or getting dressed, from agencies or organisations, others may choose to employ a personal assistant. Your outcomes may have identified other areas of life; for example leisure and social activities and in this case you may wish to purchase day care or recreational pursuits. Will anyone check to see if I am spending my money properly? Yes, we will need to make sure that you are using the money to meet your agreed outcomes. You must use the money lawfully, what you buy must be to meet the agreed outcomes and must be within your Personal Budget. You have a duty to return any unused money to Dorset County Council on a regular basis. You will need to keep receipts for what you spend and if you choose to employ a personal assistant you will have the responsibilities of being an employer. This involves keeping wage records, paying tax and national insurance and other statutory details but we can provide some help with these tasks. What happens if my circumstances change? You can tell us at any time if your circumstances change and you feel that you need to reconsider your outcomes. We will also contact you regularly to see whether you are achieving what you set out to do. What if I am not able to make decisions for myself? In line with the Mental Capacity Act 2005, we believe that anyone aged 16 or over is able to make decisions for themselves, unless we have proof that this person is not able to. If you are not able to make your own decisions and we have to take action on your behalf, we will do this in your best interests. In these circumstances, we will discuss your needs with anyone who has power of attorney (is legally allowed to make decisions for you) to act on your behalf. If the Court of Protection has asked someone to act on your behalf, we will work closely with that person to make sure that we meet your best interests.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Putting People First

Traditionally, people have been told what they need after an assessment by a professional. Now people are being encouraged and helped to decide what is important to them generally in their lives, and to incorporate these preferences as part of a plan. They are then given the support they need to achieve their goals. Dorset is one of only nine areas in England to introduce this ‘person-centred planning’ approach. This approach to planning is being rolled out with self-directed support. Dorset’s transforming social care programme aims to provide: »» Greater choice and direct control over the support they need; »» Availability of a sum of money or personal budgets for eligible people to ‘buy’ the kind of care that best suits them. »» A wider choice of services to help provide a better quality of life for the whole community; »» A greater choice of support options from independent and voluntary service providers; »» Quick or access to services, especially for those at high risk; »» Clear, relevant and easily accessible information and advice to help people make informed choices; »» Support to promote independence and help people stay in their own homes; »» Increased partnership working with the NHS, voluntary and private care providers. Key projects include: »» Connecting health and social care; »» Developing community services; »» Introduction of personal budgets, direct payments and self-directed support; »» Taking a person-centred approach to people’s planning; »» Better information and advice; »» Re-ablement - helping people develop the independence and skills they need to remain at home; »» Developing the market and range of support options.

Putting People First (PPF) is a national programme to improve people’s experience of adult social care. Launched in 2007, PPF is a commitment to make sure anyone who needs care and support can exercise choice and control to live their lives as they want. PPF puts people at the heart of the decision-making process. It enables them to identify their needs and make choices about their support. It’s all about delivering high quality services tailored to individuals’ wishes and ensuring better health and well being for everyone, including families and carers. The four key components The Putting People First initiative is made up of four key components. These are: »» Universal services: ensuring that anyone requires care and support can find the services they need in their community »» Preventative services: helping people to maintain their health and well being for longer »» Choice and control: giving people as much control as they want over decisions which affect their care »» Building social capital: recognising that individuals can receive care and support from their friends, families neighbours and community groups These four interdependent themes need to be in place to support the transformation of social care in England. PPF proposes that all local authorities move to a system of Personal Budgets for anyone who is eligible for support. Through this system, PPF aims to help individuals create bespoke care services, enabling them to receive care and support at the right time. It also seeks to reduce the pressure on local authorities by investing money in prevention, rather than offering care when people’s needs are highest. Delivered by partners from central and local government and across the sector, PPF is a unique programme whose ultimate goal is the transformation of adult social care. It will enable close collaboration between the professional leadership, providers, regulators and service users. Together, these key stakeholders will work to ensure better health and wellbeing for all individuals, families and carers who require help and support.

Ever wanted to speak up about a health or social care service in Dorset but not known how? It might have been to offer an opinion on how things could be improved, or talk about an experience – good or bad. Well, now you have the opportunity. A LINk (Local Involvement Network) is a network of local people and groups. It listens to what people like you have to say about health and social care services in your area, and tells councils and the NHS what it has discovered. They are legally obliged to give the LINk any information it asks for and to respond to any recommendations the LINk makes, so that services can get better. The Dorset LINk wants to hear from you. You may want to comment on GP services, hospitals, mental health services, sexual health, day care, residential homes or older people’s services. Help and Care has been appointed the host organisation for many of the LINks in Southern England. Our role is to support the LINks to be effective voices for people in these areas. We are keen to ensure that the LINks have a broad base and are as diverse and inclusive as possible.

To have your say, or to find out more about the Dorset LINk, please visit: www.makesachange.org.uk Email: contact@makesachange.org.uk or Call: 0300 111 0102.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Your Dorset

Person-Centred Planning Project

Direct Payments What are direct payments? Direct payments are the name for money given to people by Dorset County Council to pay directly for the services they need. Direct payments can be used by you to buy-in services instead of Adult and Community Services making arrangements for you. These services could be home care services, day care services and/or short term breaks. Direct payments enable people to choose who to employ to deliver these services. Some people who use direct payments employ a personal care assistant. Who is eligible for help? We have a duty to assess anyone who is eligible for community care services but we have to work within the resources available to us each year. This means we are not able to offer services to everyone who contacts us. To make sure services are provided fairly and used to support people in the greatest need, we use guidelines we call ‘eligibility criteria’. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. Who can receive direct payments? Direct payments are available to a wide range of people over the age of 18 and who are either currently receiving care and support services from Adult and Community Services, or

you then decide to explore the option further your care manager will carry out an assessment with you to see whether direct payments would be a good choice for you. We want to make sure everyone who receives direct payments understands them fully and is able to manage them confidently.

What services will I be able to buy? You will be able to buy the equivalent of those care services you have been assessed as needing. The law does not permit you to buy long term residential care or services from Adult and Community Services with direct payments, but we will be happy to offer advice on possible alternatives. This could either be through employment of your own personal carers or you could have a contract with an agency for the services. How can I find out more? To find out more about direct payments, speak to your care manager at your social care local office. Your care manager or a member of our staff will also be able to put you in touch with an independent information, advice and guidance service which has been set up specifically to help people deal with direct payments.

have been assessed as needing them. Young people with a disability aged 16 to 18 can also receive direct payments, as can the parents/people with parental responsibility for children with disabilities of any age who want to buy services for them. In some circumstances, carers will also be eligible for direct payments to pay for services they need in their own right. Contact your Dorset County Council local office for further information. People receiving direct payments must be willing to manage the finance provided, with help if needed. There is help available to get people started, and to recruit suitable staff. How could direct payments benefit me? Direct payments give more choice and control over the way people would like their needs to be met. They are intended to encourage and support independent living, because if a person buys their own care they are likely to have greater control over how services are arranged and delivered. Will I automatically receive direct payments if I’m eligible? No, it is not automatic but if you are interested in direct payments, your care manager will tell you more about them. If

First Point of Call Dorset County Council Access Team: 01305 221 016 www.dorsetforyou.com The Borough of Poole Council Help desk: 01202 633 902 sshelpdesk@poole.gov.uk www.poole.gov.uk Bournemouth Borough Council Bournemouth Care Direct: 01202 454979 minicom: 01202 454 974 caredirect@bournemouth.gov.uk www.caredirect.gov.uk/communitycare

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

NHS in Dorset 5 MIU

Your nearest Hospitals

7 A&E

Gillingham

6 MIU

Shaftsbury

3 A&E

Marnhull

Sherborne

4 MIU Sturminster Newton Bradford Abbas

2 MIU

1 MIU

Cranborne

Shillingstone

Yetminster

Verwood

8 MIU

Blandford Forum

MIU

10 11 MIU

Beaminster

Wimborne Minster

Corfe Mullen

13 19

Lyme Regis

32 MIU

31 MIU

Upton

Charminster

Bridport

27 A&E

Dorset HealthCare University

Dorchester

A&E 20

Poole

18 A&E 17 MIU

14 15 Christchurch

Bournemouth

Wareham

NHS Foundation Trust

Dorset County Hospital NHS Foundation Trust The Royal Bournemouth and Christchurch

Chickerell

Hospitals NHS Foundation Trust

Poole Hospital NHS Foundation Trust

25 MIU

MIU 28 Weymouth

Swanage

Private Hospitals Hospitals outside of the County

A&E MIU

1. 2. 3. 4. 5. 6. 7. 8.

30 MIU

Easton

Accident & Emergency Minor Injury Units

Chard Community Hospital Crewkerne Hospital Yeovil District Hospital Yeatman Hospital, Sherborne Wincanton Community Hospital Westminster Memorial Hospital Salisbury District Hospital Blandford Hospital

9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

St. Leonard’s Hospital, Ringwood Oakcroft, Wimborne Victoria Hospital, Wimborne Wimborne Community Hospital Fairmile Hospital Pine Cottage Christchurch Hospital Nuffield Health Bournemouth Kings Park Hospital Royal Bournemouth General Hospital Alderney Hospital

20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32.

Nightingale House/Court St Ann’s Hospital Poole General Hospital BMI The Harbour Hospital Wareham Community Hospital Swanage Community Hospital BMI The Winterbourne Hospital Dorset County Hospital Weymouth Community Hospital The Westhaven Hospital Portland Hospital Bridport Community Hospital Lyme NHS Medical Centre

There are many hospitals in Dorset, of which several are community hospitals. These provide services such as Minor Injuries Units and out-patient care but are not usually 24 hours or include an Accident and Emergency department. Please check the map for MIU and A&E hospitals and opening hours before setting off. See page 73 for all hospital contacts.

What are NHS foundation trusts? NHS foundation trusts are not-for-profit, public benefit corporations. They are part of the NHS and provide over half of all NHS hospital and mental health services. NHS foundation trusts are a result of the Government’s drive to devolve decision making from central to local organisations and communities. They provide and develop healthcare according to core NHS principles - free care, based on need and not ability to pay. What makes NHS foundation trusts different from NHS trusts? »» they are not directed by Government so have greater freedom to decide their own

»» »»

strategy and the way services are run; they can retain their surpluses and borrow to invest in new and improved services for patients and service users; and they are accountable to their local communities through their members and governors, their commissioners through contracts, Parliament and to Monitor as their regulator.

NHS foundation trusts can be more responsive to the needs and wishes of their local communities – anyone who lives in the area, works for a foundation trust, or has been a patient or service user there, can become a member of the trust. These members elect the board of governors.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Patient Advice and Liaison Services (PALS) PALS is an accessible and confidential service for patients, relatives and carers. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions. If necessary we can refer patients and families to specific local or national-based support agencies. What will PALS do? PALS will help you if you: »» are unhappy with your hospital, GP or community services and need help to negotiate a solution; »» need advice, have concerns and suggestions but are unsure who to speak to; »» need to identify a problem; »» need to explore various options for sorting the problem out, including use of the formal complaints procedure; »» provide information and where necessary liaise with other staff and services on your behalf; »» would like to be put in touch with voluntary support, advocacy services or need information on other NHS services; »» feel the Trust could learn from your experiences of using its services. PALS will not: »» investigate complaints; »» deal with a problem that is currently being investigated under the NHS Complaints Procedure; »» pursue a concern that has already exhausted the NHS Complaints Procedure. PALS aims to: »» offer advice and support to patients »» provide information on NHS services »» listen and respond to queries »» help sort out problems on your behalf If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, PALS can help you with your questions and concerns.

Dorset County Hospital NHS Foundation Trust Tel: 01305 251 150 Dorset County Hospital,

Williams Avenue, Dorchester, DT1 2JY Dorset County Hospital was established in 1991 as part of a long–term project to bring together all the local services for acutely ill patients onto one hospital site. The new hospital, just outside Dorchester town centre, was completed in 1997. We were awarded Foundation Trust status in June 2007. We received a ‘good’ rating for the quality of patient services in the latest performance ratings from the Care Quality Commission (2008/09) and a ‘good’ for financial management. Our busy, modern hospital provides a full range of district general services, including an accident and emergency department, and links with satellite units in five community hospitals.

What action will be taken? PALS can informally investigate issues you raise with us. We will ensure the matter is brought before the senior managers of the area concerned. We will contact you with an explanation of what has happened and let you know what has been done to rectify matters for the future. Who do I contact? In each trust and PCT there is a Patient Advice and Liaison Service (PALS) providing on-the-spot help and information about health services. PALS is an NHS managed service designed to deal with queries and concerns quickly and to enable change within organisations based on the needs and experiences of patients, carers and the public. When raising a concern in the first instance talk to the staff involved who are providing the care e.g. ward nurse, receptionist, GP, matron or manager. In many cases problems and concerns can be sorted out locally straight away. If necessary and you wish to speak to anyone not involved with your care you can contact either the PALs officer or the Customer Care Manager.

Dorset HealthCare University NHS Foundation Trust Tel: 01202 303 400 11 Shelley Road, Boscombe, Bournemouth, BH1 4JQ

Dorset HealthCare University NHS Foundation Trust provides integrated mental health and specialist learning disability services, addictions services, community brain injury, community dental services and some primary care services. We serve a population of almost 700,000 people across the county of Dorset. Our vision is to provide services with which we ourselves would happily be treated, and which we would recommend to our family and friends. Most of our services are provided in the local communities, in people’s homes or in local centres through locally based integrated health and social care teams and facilities. We also provide specialist assessment and treatment inpatient centres. Our range of services are: Childrens Wellbeing and Emotional Services, Mental Health Services for People of Working Age, Mental Health Services for Older People, Services for People with a Complex Learning Disability, Drug and Alcohol Treatment, Community Brain Injury Team, Eating Disorders, Adult Asperger’s Syndrome Team, Community Dentistry, Primary Care Psychological Therapies, Primary Care Social Enterprise Partner We are one of only 37 UK trusts which has been rated ‘Excellent’ for both its ‘Quality of Services’ and ‘Quality of Financial Management’ in the Care Quality Commission’s Annual Health Check for 2008/09. The Trust has achieved Investors in People status and Improving Working Lives Practice Plus Accreditation.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS Dorset, PALS Officer, NHS Dorset, Quality Directorate, Customer

Care Team, Vespasian House, 2nd Floor, West Wing, Bridport Road, Dorchester, DT1 1TS Tel: 01305 361 285 | Email: PALS@dorset-pct.nhs.uk PALS at NHS Bournemouth and Poole, Health Information Shop, Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG Open Mon - Fri, 9am - 5pm. Tel: 01202 541 585 | Text: 07825 256 953 or: Healthpoint, Poole Central Library, The Dolphin Centre, Poole, BH15 1QE Open Mon - Fri, 9.30am - 5pm. Sat 9am -1pm Tel: 01202 675377 | Email: feedback@bp-pct.nhs.uk Dorset County Hospital, Patient and Customer Services, Dorset County Hospital NHS Foundation Trust, Williams Avenue, Dorchester, Dorset DT1 2JY Tel: 0800 783 8058 | Email: pals@dchft.nhs.uk Dorset HealthCare University NHS Foundation Trust, Customer Services/PALS Co-ordinator, Dorset HealthCare NHS Foundation Trust, 11 Shelley Road, Bournemouth, BH1 4JQ Tel: 0800 587 4997

NHS Bournemouth & Poole Tel: 01202 541 400

Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG NHS Bournemouth and Poole is the local NHS organisation tasked with improving the health and well-being of the local population and receives funding directly from the Department of Health. We are expected to invest our resources to tackle health inequalities, promote health and well-being and ensure a comprehensive and equitable range of health care services are available for local people. Beyond this, we aim to be an innovative and dynamic leader within the local health and social care community, known as an organisation focused on and around people, both those we employ and those we serve locally. Our vision for Bournemouth and Poole is of a health population, with informed individuals who are living independent healthy lives, supported appropriately to take care of themselves. When they do need treatment or additional support, we expect local people to be able to access a range of high quality services, at a time and place to suit them. NHS Bournemouth and Poole is the new name for Bournemouth and Poole Teaching Primary Care Trust, which is our legally established title. “The core task for Primary Care Trusts is to invest locally to achieve the greatest health gains and reductions in health inequalities, at best value for current and future service users. World class commissioners will secure effective strategic capacity and capability to turn competence into excellence, transforming people’s health and well-being outcomes at the local level, while reducing health inequalities and promoting inclusion.”

Dorset Out-of-Hours Medical Service Tel: 0845 600 1013

This service is for urgent medical situations only - if you, or a member of your family become ill and you are concerned. It is not for routine enquiries such as booking an appointment with your GP, repeat prescriptions or to obtain test results. If your medical problem is not urgent, please telephone your GP surgery when it is next open, or call NHS Direct on 0845 46 47 for general health advice. Remember: If it is a medical emergency - if you believe that you, or a member of your family might die if you do not get medical help immediately - call 999 and ask for an ambulance.

Out of hours Social Services Support Tel: 01202 657 279

The service operates seven days a week 5pm - 8.40am Mon - Thurs and from 4pm Fri - 8.40am Mon. The service provides emergency cover and access to essential services outside of the main local office working hours and covers Poole, Bournemouth & Dorset. It covers the full range of services, including: Adult services, Children’s services, Childcare, Mental health, Older people, Learning and physical disability. Information and advice is provided and, where necessary, visits are undertaken to further assess needs and provide services. During normal office hours you need to call your local office: Bournemouth, Tel: 01202 458000 (8:40am - 5pm Mon - Fri) Dorset County Council, Tel: 01305 251000 (8:40am - 5pm Mon - Fri) Poole, Tel: 01202 633902 (8.30am - 5.15pm Mon - Thurs, 8.30am-4.45pm Fri)

NHS Dorset Tel: 01305 361 219 Vespasian House, Bridport Road, Dorchester, DT1 1TS NHS Dorset is the name by which Dorset Primary Care Trust (PCT) is generally known. The Trust is responsible for the health of people in Dorset (excluding Bournemouth and Poole) and ensuring they can access high-quality health services when they need them. We do this by commissioning health services on their behalf. These include primary care services (from GPs, dentists, pharmacists and optometrists) hospital services and public health services. We are also responsible for commissioning a wide range of community services from a number of provider organisations including Dorset Community Health Services (DCHS). These include health visiting, district nursing, intermediate care, school nursing and mental health services. DCHS also provides specialist community services, for example for people with drug or alcohol problems. From 1 July 2011, Dorset Primary Care Trust has transferred the management of community based health services to Dorset HealthCare University NHS Foundation Trust.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

PALS Contacts in Dorset

Where to go for urgent medical advice and support For urgent dental treatment call

0845 7010 401

(Mon to Fri 6.30pm - 9am and all day at weekends and bank holidays).

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

Minor cuts Grazes Colds Hangover

Many common illnesses and injuries can be treated at home Talk to your pharmacist about remedies Get plenty of rest and drink plenty of fluids Keep a well-stocked medicine cabinet

Stock up with: Paracetamol, Ibuprofen, Anti-diarrhoeal medicine, Rehydration mixture, Indigestion remedy, Cold and flu remedies, First-aid kit with bandages, plasters, antiseptic wipes, and cream, eyewash, medical tape, sterile, dressing, thermometer. Always read the instructions

Unwell? Unsure? Need advice?

NHS Direct 24-hour answers to any health questions Check symptoms by phone or online Get phone numbers, addresses and opening times of GPs, hospitals and walk-in centres Get advice on what to do next.

Confidential advice 24 hours a day Phone 0845 46 47, website www.nhsdirect.uk Calls cost a maximum of 5p per minute from a BT landline. Calls from mobiles and other networks vary. Your service provider may charge a minimum cost per call. A confidential interpretation service is available in many languages.

Runny nose Headaches Stomach upset Cough & Sore throat

Pharmacy The pharmacist is a qualified expert in medicines They can advise on the best medicines for many common illnesses You don’t need an appointment Get the help you need as quickly as possible.

Find your pharmacy To find opening times of the pharmacist nearest to you, visit www.nhs.uk Or call NHS Direct on 0845 46 47

Persistent pain Chronic backache Vomiting

GP For illnesses and injuries which aren’t life threatening GPs provide medical advice, examinations and prescriptions If absolutely necessary, the GP can make a home visit out of hours

Opening Hours Most GPs are open from 8am to 6pm on weekdays with others varying slightly on those times. The majority offer extended sessions, for example before 8am or in the evenings. Check with your surgery or go to www.nhs.uk for your local times. If you need a GP when the surgery is closed, call the Dorset Emergency Care Service on 0845 600 1013

Larger cuts Sprains Strains Minor injuries

Boscombe and Springbourne Health Centre Weymouth Community Health Centre Minor Injury Units Walk-in centre treats urgent illnesses and injuries which are not life-threatening You do not need an appointment You will be seen by an experienced nurse or the GP Open every day of the year.

Boscombe and Springbourne Health Centre is open Sat and Sun 8am to 8pm. 66-68 Palmerstown Road, Boscombe, BH1 4JT, 01202 720 174. Weymouth Community Health Centre is open from 8am - 8pm 365 days of the year. 3 Melcombe Avenue, DT4 7TB, 01305 980 000. Minor Injury Units are at community hospitals at Blandford, Bridport, Portland, Shaftesbury (the Westminster), Sherborne (the Yeatman), Swanage, Wimborne (Victoria Hospital), Weymouth and at Lyme Regis Medical Centre. For opening times log on to www.dorset-pct.nhs.uk and follow the links for health services/Dorset community health services/MIUs or call contact NHS Direct as above.

NHS Direct - 0845 4647

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Your local Emergency Department Only call 999 or go to the Emergency Department if you are seriously ill or badly injured or you could delay treatment for someone more seriously ill than you are. In a real emergency, don’t delay - call 999 for an ambulance.

NHS Continuing Healthcare Continuing Care is described by the Department of Health in its National Framework as: “Care provided over an extended period of time to a person aged 18 or over to meet physical or mental health needs which have arisen as the result of disability, accident or illness” If you need continuing care, your care needs will be complex, substantial and ongoing, caused by a disability or chronic illness, or following hospital treatment. Continuing care is also commonly known as long-term care. What Is NHS Continuing Healthcare? A package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. An assessment is carried out to determine eligibility. Your primary health need will be assessed by looking at all of your care needs and relate them to four key indicators: »» nature - the type of condition or treatment required and its quality and quantity. »» complexity - symptoms that interact, making them difficult to manage or control. »» intensity - one or more needs which are so severe that they require regular interventions. »» unpredictability - unexpected changes in condition that are difficult to manage and present a risk to you or others. Who Can Apply? Persons over 18 may apply for funding to meet physical or mental health needs that have arisen as a result of disability, accident or illness. Your needs will be assessed by a multidisciplinary team who will review your needs against twelve areas of care known as domains. How To Apply? For current and ongoing funding you can request an assessment through your GP or District Nurse. Assessments for eligibility are also carried out by the multidisciplinary team on the ward or in a care home. Alternatively you can apply in writing for reimbursement for past payments (retrospective applications) or current

NHS in Dorset

Heavy bleeding Broken bones Chest pain Suspected stroke Burns

The Royal Bournemouth Hospital, Castle Lane East, BH7 7DW Poole Hospital, Longfleet Road, BH 15 2JB Dorset County Hospital, Williams Avenue, Dorchester, DT1 2JY Yeovil District Hospital, Higher Kingston, BA21 4AT Salisbury District Hospital, Odstock Road, SP2 8BJ

funding, to the Head of Continuing Healthcare based at Discovery Court Business Centre in Poole. You will be sent an application and consent form to complete and return. The assessment for eligibility will be made and a decision sent to you in writing. What Is The Role Of NHS Bournemouth And Poole? NHS Bournemouth and Poole is responsible for assessing eligibility for NHS Continuing Healthcare funding, ensuring that the appropriate national eligibility criteria is used consistently. Where appropriate NHS Bournemouth and Poole will refer applications to the appropriate Primary Care Trust for assessment. ©Crown Copywrite, Further information available from: www.bournemouthandpoole.nhs.uk/ local-health-services/NHSContinuingHealthcare.asp

NHS Funded Nursing Care NHS funded nursing care is a contribution towards your registered nursing care made by your Primary Care Trust. You should received NHS funded nursing care if: »» you have been assessed as requiring the services of a registered nurse »» you do not qualify for NHS continuing healthcare (i.e. nursing and accommodation costs) but have been assessed as requiring the services of a registered nurse »» you are not receiving registered nursing care in any other way (e.g. directly from your primary care trust). Applying for Continuing Healthcare or NHS Funded Nursing Care in Dorset If you feel you may be eligible for either Continuing Healthcare or NHS Funded Nursing Care and you are registered with a GP in the NHS Dorset boundary, then you will need to contact the NHS Funded Continuing Healthcare Department, the details are below. NHS Funded Continuing Healthcare and NHS Funded Nursing Care, NHS Dorset, Forston Clinic, Herrison Road, Charminster, Dorset DT2 9TB Tel: 01305 361 123

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and may be part of inclusive minutes subject to your provider and your call package.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

British Red Cross Medical Loan Equipment Service in Dorset Last year, more than 3,400 people were helped by our medical loan service throughout Dorset. The medical loan service provides short-term loan of equipment for those in need including people who have been discharged from hospital, people recovering from short-term illness and those wanting to go on holiday or attend a special event. All equipment is issued with information for safe use and cleaning. Our trained volunteers will help to assist you in your choices and guide you through the process.

LOCATION

OUTLET ADDRESS

TELEPHONE

OPENING HOURS

Bridport

Inside the Café Bridport Youth & Community Centre Gundry Lane Bridport DT6 3RL

Redirect enquiries to Dorchester

Tuesday Only 11am – 3pm

Christchurch

British Red Cross Centre Unit 17 Silver Business Park Airfield Way Christchurch BH23 3TA

01202 484 074

Mon-Fri 10am – 12 Noon

Dorchester

British Red Cross Centre Unit 5 Parkway Farm Poundbury Dorchester DT1 3AR

01305 215 951

Mon-Fri 10am – 1pm

Ferndown

Dana House Spinney Lane Ferndown BH22 9BZ

01202 892 772

Mon-Fri 10am - 12 Noon

Poole

Unit 1, Albany Business Park Cabot Lane, Poole BH17 7BX

01202 699 453

Mon-Fri 10am – 12.30pm

Swanage

41A, Kings Road West, Swanage, BH19 1HF

01929 423 517

By Appointment Only

What can I loan – Wheelchairs, Commodes, Highback Chairs, Rollators, Mobility aids, and many more items.* What will it cost – The medical equipment service is free but relies entirely upon donations to cover operational costs and to acquire new equipment. A donation is vital to the survival of the service and we can give suggested guidance if required. How long can I keep things – Our service is designed to help in a crisis or to meet short term need. We have a limited supply of equipment to meet an ever-increasing demand. Our maximum loan period varies between one to three months, depending upon demand at the time of your loan. For long term needs contact your GP or Social Services, if they cannot help, you can also buy equipment you need from our local outlets*. *Please telephone outlet first for full list of equipment to loan or purchase A delivery and collection service is available throughout Dorset upon request and subject to availability. We do ask for help to cover the cost and this must be booked in advance through our local outlets or by calling our golden number 0845 331 3331 Monday to Friday, 9am – 5pm.

01305 215 951

In summary we loan, sell, repair, service, deliver and care. The British Red Cross also provides other services including Transport & Escort, Therapeutic Massage, Meet & Greet Service and are looking into extending their Home from Hospital, Care & Response service which currently operates throughout Somerset and Cornwall. If you need any further information on the services we provide locally please call the Care in the Home Team Leader on 01305 214 430. Please note these services may not be available everywhere throughout the UK, you can find contact details and local information of all our services via our website listed below.

www.redcross.org.uk The British Red Cross Society, incorporated by Royal Charter 1908, is a registered charity in England & Wales (220949) and Scotland (SC037738)

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

Dorset & Somerset Air Ambulance Any one, at any time could require the services of the Air Ambulance. The Dorset and Somerset Air Ambulance is a registered Charity. We receive no direct funding from the Government or the National Lottery so we rely entirely on the generosity of the public to support us. We pride ourselves on having an outstanding air ambulance emergency service. Our team of highly trained paramedics and pilots use their knowledge, skill and cheerful enthusiasm to save lives every day. It now costs £4,000 per day to keep YOUR Air Ambulance flying, which equates to approximately £1.5 million a year. Since our formation in March 2000, we have attended over 8,600 incidents – many of them life-saving.

The Dorset and Somerset Air Ambulance celebrated its 10th anniversary during 2010. Reaching this milestone is an achievement in its own right and we would not be here today without your continued support. Over the years, with your help, we have been able to provide one of the most outstanding air ambulance emergency services in the country. We hope that you feel proud, that with the support you give, many lives have been changed, and many lives have been saved.

Every second counts when a person’s life is in danger. Our helicopter flies at approximately 150 mph. We can deliver medical care to patients in-flight and will transfer patients direct to the hospital which best meets their needs.

Raising Funds Why The Air Ambulance Is Needed… The Air Ambulance can be anywhere within the two counties in under 19 minutes of an emergency call. We can easily reach isolated locations such as moorlands, hilltops, and cliff-tops, where there are no roads for land ambulances and we are not help up by traffic jams.

Because our service answers emergency calls 365 days of the year, our fund-raising has to be constant.

The money you raise today flies our helicopter tomorrow. Whatever you decide to do, no matter how small, it will make a difference and help us to continue saving lives.

For more information and details of how you can show your support or become a volunteer, please visit: www.dsairambulance.org.uk

NHS Direct - 0845 464701823 669604 www.dsairambulance.org.uk or call:

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes This section provides information and things to consider before moving to a Care Home. Homes are listed alphabetically by district. Introduction

Choosing where to receive the care you require can be a daunting task, particularly as it often involves leaving a home with which you are familiar and in which you may lived for many years. Whenever we choose a new place to live, we do so on the basis of a mixture of logic and emotion. Logic dictates where it should be and how close to family and friends etc. The emotional element is based on whether or not it feels like home. Written information and brochures can tell you about the practical issues but the “feeling of the place” is something you must establish for yourself. The key advice is to visit the homes which meet your practical requirements. Prepare a list of the issues which concern you and don’t be afraid to ask questions. You will find care providers more than happy to discuss your needs and concerns. Many of us have preconceptions about care homes and sadly, the image of care provision has not been well presented in the media. Television programmes and press articles tend to focus on the sensational and all too often it is the occasional problems which are highlighted. The vast majority of homes providing high standards and first class care are simply not newsworthy. Everyone has their own idea of what is nice, what suits them and what meets their own preference. The question therefore needs to be “does it suit me?” and in this respect there is no right or wrong answer. Who Provides Care? There are three principal providers of residential and nursing care. Most local authorities own and operate homes of their own although the numbers of places they provide have declined over recent years. The voluntary and charitable sector provides a relatively small but important provision and the largest group is the independent or private sector. How Do I Measure the Quality of a Home? The difficulty with quality is that it can mean different things to different people and therefore it is extremely difficult to measure. All establishments providing residential or nursing care have to be registered with the authorities and comply with the prevailing regulations. This ensures that the home complies with the requirements of health and safety, staffing levels, hygiene, drug administration and accepted good practice. Homes are inspected regularly and the latest inspection report is available by asking the owner, manager or via the Care Quality Commission. It should however be remembered that the inspection process tends to examine systems and procedures rather than caring.

How Much Will It Cost? The cost of care will vary between homes and across each region of the country. Although cost is an important consideration, affordability is perhaps the more significant issue and getting advice on benefit entitlement and how best to manage finances is crucially important. The CareAware Helpline can assist in this regard. With the requirement for higher standards, increasing wage levels and rising operating costs, care fee inflation can be an issue and so it is also important to consider the future situation, particularly if the care need increases. Demographic trends suggest that more of us will need residential care in the future and with home closures continuing, the availability of care beds can be expected to reduce and this in turn may lead to higher prices. Are There Specialist Homes? Some homes offer specialised care services. This may range from homes which provide male or female only accommodation to those which cater for particular problems and difficulties. How to Find Potential Homes Some people are aware of the home they would prefer, perhaps through a recommendation or because a friend was resident there. However, many face the prospect of making a selection from scratch. The local authority will provide a listing of all registered homes and there are the traditional information sources such as Yellow Pages etc. In addition, many homes are part of local regional or national care associations who produce directories and listings. An alternative is the Care Quality Commission which took over from the Commission for Social Care Inspection on 1st April 2009 www.cqc.org.uk or 03000 616161 www.careaware.co.uk

Other publications include ‘Finding and Paying for a Care Home’ by Help the Aged (now Age UK) (available by calling 020 7278 1114 or by visiting their website: www.helptheaged.org.uk/en-gb/AdviceSupport/AdviceLeaflets) and ‘The Care Home Handbook’ by Counsel + Care which can be downloaded from: www.counselandcare.org.uk/helping-you/ carehomehandbook 0845 300 7585

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Before deciding to go into a care home, have you considered whether it is possible for you to stay in your own home? »» Have you contacted your local social services department and asked them to assess your needs for services such as home care, meals, day care or respite care? »» Have you been in touch with your GP to make sure a medical assessment of your needs has been carried out? »» Have you been in touch with organisations such as your local Age UK to see if there is any way they can support you or perhaps tell you about social activities in your area? »» If you are finding your current home difficult to manage, have you considered a move to sheltered/ retirement housing or Extra Care Housing? »» If you are finding the stairs, bath or toilet hard to manage, have you asked your local social services department if they can provide useful equipment? »» If your house needs repairs or alterations, have you asked your local Home Improvement Agency or council housing department whether there are any grants available? »» If you are finding it difficult to manage financially, have you contacted the Pensions Service, the Housing Benefit section of your local authority or organisations such as the Citizens Advice Bureau or Age UK to see whether you are receiving all the benefits to which you are entitled? Types of Homes Care homes providing personal care vary in size and facilities. All are expected to provide a room, meals, help with personal care such as dressing, supervision of medication, companionship and someone on call at night. Care homes providing personal care give care during normal short illnesses but do not provide constant nursing care. Care homes providing nursing care also vary in size and facilities, but all provide personal and nursing care 24 hours a day for people who are bedridden, very frail or have a medical condition or illness that means they need regular attention from a nurse. There is always a qualified nurse on duty. Older people diagnosed with dementia may need a care home with an additional category of registration (DE). These were previously known as EMI homes. Care homes may be owned and operated by private individuals, companies owning groups of homes, not for profit organisations and local authority social services departments. All care homes in England are registered and inspected by the Commission for Social Care Inspection (CSCI). In Scotland this is the Scottish Commission for the Regulation of Care and in Wales, the Care Standards Inspectorate for Wales. Local authorities still retain responsibility for homes in Northern Ireland. Inspection reports are available from the home or the relevant authority. Respite Care Short term care or intermediate care is usually available in a care home, but possibly at home with the assistance of professional carers. You may consider respite care for a number of reasons: »» to build up your strength after a stay in hospital, »» after a stay in hospital, while you are waiting to move somewhere

Care Homes

Is a care home right for you?

permanent; to have a break, or to give your carers a break, or; to see whether you would like to live in the care home permanently. (See pages 52 -54 for more information on respite care and day services) »» »» »»

Choosing a care home If you can afford to pay your own fees you can choose a home and make your own arrangements. Before making any arrangements, it is a good idea to ask for a local authority assessment of need, particularly if you may need help with the fees at some point in the future. If you are paying your own fees, the care home must provide a written contract at the time you move into the home. If possible, try and arrange a trial stay in a home before making a final decision. Finding a care home Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at www.HousingCare.org or email at enquiries@eac.org.uk . Paying for a care home Fully funded NHS care: People with very high nursing or medical needs may qualify to have their care fully funded by the NHS under the Continuing Care criteria (See page 12 for more information). Care homes vary in cost. Depending on the location and services provided, the fees can vary from about £300 a week to £1,000 or more for a home providing nursing care. If you need help towards the cost of a care home you must first contact your local social services department and ask for an assessment of your needs. This will tell you whether you meet the authority’s criteria for a care home and how much the authority will ‘normally’ pay for someone with your assessed care needs. You are also advised to contact the social services department if there is any chance you may need financial help towards the cost of fees in the future. For further advice and written information on funding care contact EAC’s free Advice Line on 020 7820 1343 or at enquiries@eac.org.uk. © EAC Oct 2005

Paying for services in a care home (Residential & Nursing Care) Each person requiring funding must have their care needs assessed and must meet the eligibility criteria for funding. The amount a person has to pay will depend on their individual financial circumstances. The rules for deciding how much people pay towards service in care homes, and the capital limits for funding are laid down by the central government in the ‘Charging for Residential Accommodation Guide’. Currently people with more than *£23,250 capital will be required to pay the full care costs although they may be eligible for free nursing care. (*Rate as at April 2010) Please note that if you have been assessed as needing continuing NHS care services, or you have been placed in a care home under section 117 of the Mental Health Act 1983, you will not be charged for your care whilst you continue to be eligible for funding and this factsheet will not apply to you.

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The financial assessment If we assess that you require services in a care home and you wish to apply for funding for your placement, we will work out how much you will be required to pay towards the care costs. This is called a financial assessment. A Benefits Officer will either visit you, or a person you have nominated to act on your behalf, to collect information about your income and savings. The visiting officer will also ensure that you are receiving all the benefits you are entitled to. Any information provided will be treated in confidence in accordance with the Data Protection Act. What we will need to see It would be helpful if you could have the following information available for the visiting officer: Income »» Letter from the Department for Work and Pensions giving details of all the benefits you receive, e.g. Retirement Pension, Income Support, Pension Credit, Guarantee and Savings Credit, Attendance Allowance, and/ or a bank statement showing these payments »» Notification of any private pension or annuity »» Details of any other income you may have Savings »» Bank Statements »» Building Society Books »» National Savings Books »» Premium Bonds and National Savings Certificates »» Stock and Share Certificates »» Details of endowment insurance policies »» The value of land or property (other than your own home) that you own »» Details of any other savings and investments Calculating your charge Any savings below £14,250 are ignored. For savings of £23,250 or less but more than £14,250, we will assume an income of £1 per week for every £250 or part thereof. E.g. If you have savings of £16,500 we would ignore the first £14,250 leaving £2,250. We will assume an income of £9 a week. This is called ‘tariff income’. The charge you will be expected to pay will be your total weekly income, including any tariff income, less the statutory personal allowance, currently £22.30 weekly. If you are over 65 you may qualify for an additional savings disregard of up to £5.75 weekly. Please note that some income is disregarded from the assessment. For example, 50% of any personal pension you may have if you are maintaining your spouse at home, and if your stay at the care home is temporary, we will make extra allowances for the upkeep of your own home. Information about choice of home If you would prefer to live in a care home and the fees are more expensive than the amount that has been agreed for your placement, you can still be funded in the home if the care manager agrees that the accommodation is suitable and providing that another person is able to meet the difference in costs. This is called a ‘top-up’. The legislation prevents residents ‘topping up’ their own fees if they choose more expensive accommodation, although there is one exception to this rule. The exception is that if you own your own home you will be allowed to live in more expensive accommodation and ‘topup’ your own fees during the first twelve weeks of a permanent placement. However, if you choose to take this option, you should be aware that if your disposable capital runs out before

you can sell your property, it is unlikely that the local authority will be able to make up the shortfall in your care costs. Your care manager should be able to advise you about this. Your home When you move into a care home on a permanent basis the value of your home is disregarded for the first 12 weeks. After that we may include the value of your home, as savings, but this will depend on your individual circumstances. We will not take the value of your home into account if someone else lives in it who is: »» Your husband/wife or partner »» A relative who is aged 60 or over »» A relative who is disabled »» A dependent child (A relative means a parent, child, step-parent, step-child, brother, sister (or their husband/ wife or partner), grandparent, grandchild, uncle, aunt, nephew or niece). We do have discretion to disregard the value of your property in exceptional circumstances, for example if there is a person living in the property who has no other home and has been your long term carer. Deferred payments If your home is included in the assessment of charge you do not have to sell it. If you do not want to sell your home or can’t sell it quickly enough to pay for your care you may apply for the deferred payment scheme. Under this scheme, Dorset County Council places a legal charge on your property and in return pay your care costs, less any charges that you can pay from your weekly income. The amount that Dorset County Council pay will accrue as a debt, just like a mortgage, although no interest is added while you remain in the care home. The debt must be repaid by you or your estate as soon as the property is sold, or within 56 days of you leaving care. There is a charge for the administration costs involved in setting up the legal charge. Short term breaks If it is agreed for you to go into a care home for a planned short break, a change of scene or so that your carer can have a holiday, providing you have under £23,250 you will be asked to contribute a flat-rate weekly charge. Flat-rate charges If you move into a care home before your charge has been assessed you can opt to pay a flat–rate charge for the first four weeks of your placement whilst your charge is being assessed. ©Crown Copywrite (Dorset County Council, April 2010) More information If you require detailed information please do not hesitate to contact: Dorset Financial Assessment Team, Tel: 01305 224 945, 01305 224 894 or 01305 228 581. Bournemouth Financial Assessment and Benefits Team, Tel: 01202 451 401 Email: jointfabteam@bournemouth.gov.uk Poole Social Services Help Desk Tel: 01202 633902 Mobile 07779 880212 (for texts only) Email: sshelpdesk@poole.gov.uk Compliments and complaints Adult and Community Services Dorset: Bournemouth: Poole:

01305 228 563 01202 458 953 01202 261 158

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Care

Dementia

Respite

Physical Disability

Old Age

Mental Health

Nursing Homes in Dorset Nursing Homes in Bournemouth Avon Cliff

BH1 3PE 01202 789 998 52

Bracken Lodge

BH6 3TB 01202 428 777 18

Chine Breeze Court

BH4 8HP 01202 761 307 20

Drumconner

BH4 9DR 01202 761 420 35

Farway Grange

BH8 9EA 01202 511 399 26

Norlington Care Home BH6 3PW 01202 422 064

Queensmount

BH8 9DA 01202 391 144 52

BH5 1HQ 01202 396 933 43

BH6 3ES 01202 425 642 18

BH3 7BY 01202 291 347 12

Sunrise Operations of Westbourne BH4 9DR 01202 760 966 112

The Crescent Care Home BH3 7AG 01202 553 660

The Riseborough Care Home BH2 6BT 01202 318 567

Bramblegate

BH23 5RF 01425 276 846

Highcliffe

BH23 5JS 01425 272 093

Naseby Care Home

BH23 2BY 01202 471 096

Newtown House

BH23 5JW 01425 272 073 26

Pinebeach Nursing Home

BH23 4EW 01425 273 122 36

Silverways Nursing Home BH23 4LJ 01425 272 919 61

Windsor Court

BH2 6NJ 01202 554 637

Zetland Court

BH4 8HU 01202 769 169 63

Nightingale Nursing Home

BH23 2GZ 01202 485 170

St Bridgets

Muscliff Nursing Home BH9 3RE 01202 516 999

Avon View

Merstone Hall 45

BH5 1HF 01202 309 813

BH23 4AH 01425 272 666

St Anne’s Private Nursing Home

Avon Reach

Shelley Park

Kelso

BH6 3PA 01202 432 655

Terminally Ill

Nursing Homes in Christchurch

High Trees Nursing Home BH4 9NB 01202 761 380

Sensory Impairment

Nursing Homes in East Dorset Amberwood House

Ferndown BH22 9AX 01202 851 510 54

BH3 7JA 01202 520 120 28

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Ferndown BH22 0LQ 01202 891 333 56

Ferndown Nursing Home

Ferndown BH22 8JG 01202 875 909 23

The Mellowes Nursing Home

Gillingham SP8 4RE 01747 826 677

Blandford DT11 7BQ 01258 450 011

Forest Hill House Nursing Home Wimborne BH21 3RT 01202 631 741 36

Oakdene

Wimborne BH21 6RB 01202 813 722 45

The Wimborne Care Home

Wimborne BH21 2DJ 01202 877 614 29

Waterloo Care Home

Wimborne BH21 6RD 01202 824 807 36

Waypoints

Verwood BH31 7AH 01425 481 200 40

Nursing Homes in North Dorset Blandford Grange

Blandford DT11 7DE 01258 458 214 63

Gillingham Grange

Gillingham SP8 4LL 01747 834 020 75

Newstone House

Sturm Newton DT10 1BD 01258 474 530 59

The Cedars Nursing Home

Shaftesbury SP7 8DF 01747 852 860 30

BH14 0ER 01202 747 924 52

Ormonde

BH13 6JS 01202 760 838

Fernhill

Ferndown BH22 9AW 01202 651 800

Marlborough House

Whitecliffe House

Care Homes

Brook View

Regency Manor

Nursing Homes in Poole Ashley Court Care Home BH14 0PA 01202 715 902

BH14 0DA 01202 715 760 69

Sandringham House

BH14 8TH 01202 744 409 16

Avalon Nursing Home

BH13 6JS 01202 761 119

The Aldbury

BH12 4NA 01202 851 510 55

Avonwood Manor

BH12 1ES 01202 763 183

The Branksome Park Care Centre BH13 7BY 01202 761 449 60

Birds Hill Nursing Home BH15 2QJ 01202 671 111

The Magna Care Centre BH21 3BQ 01202 601 831 69

Burwood Nursing Home BH18 8AL 01202 693 224 16

Canford Chase

BH13 6EU 01202 766 182

Nursing Homes in Purbeck Marley House

Dorchester DT2 8JR 01305 852 858 26

Chalgrove Care & Nursing Home BH13 6JF 01202 767 493

The Old Rectory

Swanage BH19 3HB 01929 425 383 34

Delph House

BH18 8BY 01202 692 279

Wordsworth House Care Home

Swanage BH19 2HR 01929 423 614

Hillsdon Nursing Home BH14 0LG 01202 742 753 21

Magna Care Centre

BH21 3BQ 01202 601 831 69

Nursing Homes in West Dorset Abbey View

Sherborne DT9 4HD 01935 813 222 55

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Care

Belle Rose

Dorchester DT1 1PW 01305 265 787

Respite

Bridport DT6 6BS 01297 560 620

Dorchester DT1 2NH 01305 756 476

Dorchester DT2 7AL 01300 341 008

Lyme Regis Nursing Home

Lyme Regis DT7 3HX 01297 442 322 27

Lymewood Nursing Home

Lyme Regis DT7 3XA 01297 445 444 37

Dorchester DT2 9FN 01305 257 254 85

Terminally Ill

Steepleton Manor Care Home

Dorchester DT2 9LG 01305 889 316 30

The Queen Charlotte House

Chickerell DT3 4DQ 01305 773 128 51

Whitway House

Dorchester DT2 9LG 01305 889 455 39

Marley House

Dorchester DT2 8JR 01305 852 858

Chestnut House Nursing Home

Sensory Impairment

Mental Health

Cerne Abbas

Old Age

Frampton DT2 9NW 01300 320 098

Castle View

Physical Disability

Grove Lodge

Bymead House

Dementia

Riverside

Sherborne DT9 3QZ 01935 812 046 39

Nursing Homes in Weymouth & Portland Avon Lea Nursing Home

Weymouth DT4 7JZ 01305 776 094 40

Cheverels Care Home

Dorchester DT2 0BE 01300 320 348 16

Somerleigh Court

Dorchester DT1 1AQ 01305 211 833 40

Weymouth Care Home

Weymouth DT4 7QF 01305 784 141 35

Greenbushes Nursing Home

Dorchester DT1 2EN 01305 262 192 42

St James Park Nursing Home Bridport DT6 3EU 01308 421 174 40

Residential Homes in Dorset Residential Homes in Bournemouth Adamscourt Res Care Home BH3 7HP 01202 529 855 25

Alexandra Centre

BH8 9EA 01202 528 420 14

Auckland Res Care

BH6 3ET 01202 427 166 10

Beechey House

BH8 8LL 01202 290 479 16

Beechwood House

BH8 8LJ 01202 551 305 13

Blenheim Care Home

BH3 7AZ 01202 557 090 31

Broadwaters

BH6 4LA 01202 423 709 29

Castle Dene (see advert on back cover) BH8 0DB 01202 397 929 50

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

BH6 3SR 01202 420 957

BH2 5QR 01202 765 361 34

Cherry Tree Lodge

BH6 4LB 01202 429 326

Highfield Manor

BH4 9LA 01202 769 429 27

Chimera Rest Home

BH4 8DT 01202 767 144

Highview Res Home

BH6 3AT 01202 428 799 19

Clifton House

BH5 1HW 01202 393 385

James Burns House

BH8 0AS 01202 523 182 21

Clifton Lodge

BH6 3PA 01202 428 598

Kings House Care Home BH4 8JQ 01202 764 455 19

Colindale Care Home

BH8 9DL 01202 514 733

Knyveton Hall

BH1 3QR 01202 557 671 39

Coniston Lodge Care Home BH6 5AS 01202 421 492

Leybourne House(see ad on back cover) BH10 6HH 01202 574 426 41

Crosby Lodge Res Care Home BH9 1BZ 01202 517 186

Linkfield Court

BH1 3QG 01202 558 301 29

Dalvey House

BH6 3DD 01202 423 050 19

Lyndale

BH4 8HX 01202 764 425 9

Milton Grange

Fair Haven

BH1 3QQ 01202 553 503 30

Fairways Residential Care Home BH5 1AH 01202 395 435 43

Florence Lodge

BH5 1HJ 01202 397 094 25

Genesis Care Home

BH3 7AS 01202 515 713 13

Glenhurst Manor

BH4 8BB 01202 761 175 36

BH8 8LP 01202 554 351 16

Milton Lodge Res Care Home BH8 8LP 01202 556 873 18

New Horizon Centre Ltd - Eilat BH8 8NS 01202 290 305 6

Nightingales Res Home BH6 3AH 01202 429 515 11

Care Homes

Hannah Levy House Trust

Chalfont

Pinehurst Rest Home BH5 2AD 01202 418744 12

Portelet House Res Care Home BH6 3SY 01202 422 005 14

Portelet Lodge

BH5 1HD 01202 398 982 22

Primrose Lodge Southbourne BH6 4AD 01202 429 514 27

Reside at Southwood

BH6 3QB 01202 422 213 32

Retired Nurses National Home BH7 7EE 01202 396 418 52

Richmondwood

BH8 9DL 01202 511 179 22

Seabourne House Care Home BH6 3NZ 01202 428 132 48

Seacliff Care Home

BH5 1JF 01202 396 100 24

Shalden Grange

BH5 1HP 01202 301 918 35

St Albans House

BH8 9EG 01202 397 817 20

St Anne’s Court

BH2 6PD 01202 551 208 26

St Bridget’s Res Home BH3 7JH 01202 515 969 10

Overcliff House

BH6 4DL 01202 424 929 18

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Care

Summerhayes Res Home BH11 9AN 01202 574 330 21

Sunningdales Care Home BH6 3NN 01202 426 745 10

Dementia

Respite

Old Age

Physical Disability Mental Health

The Evergreens

BH3 7JJ 01202 526 925 25

The Fearnes

BH1 3QR 01202 296 906

Sensory Impairment Terminally Ill

Residential Homes in Christchurch Avon Lee Lodge

BH23 7JU 01202 476 736 23

Avondene Care Home Sunrise of Southbourne BH6 3DS 01202 437 600 102

White Lodge & St Helens BH5 1AR 01202 395 822

BH23 3LY 01202 483 991 11

Brook House Talbot View (see advert on back cover) BH10 4HG 01202 537 571 59

Wickmeads (see advert on back cover) BH6 4HR 01202 427 144

BH23 2AX 01202 483 960 11

Templeman House (see advert on back cover) BH10 6HP 01202 537 812

Queensmead (see advert on back cover) BH23 2LX 01202 485 176 40

maricare

Home made care We’re a family run care home with well-trained friendly staff. We look forward to you becoming a part of our family. 40 Prince of Wales Road, Dorchester, Dorset, DT1 1PW Tel: 01305 262274 Fax: 01305 266990 E-mail: montrosecare@aol.com Web: www.montrosecarehome.com

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Maricare_Advert_133x190_Landscape_v1.indd 1

04/07/2012 12:42

BH23 1PS 01202 481 160

Highgrove

Wimborne BH21 7NF 01202 875 614 21

Holmwood

The Laurels

BH23 2AR 01202 470 179

Ferndown BH22 8PR 01202 593 662 16

Wisteria Lodge Care Home BH23 4EB 01425 272 718

Mile Oak Rest Home

Wimborne BH21 2EU 01202 885 225 20

Stoneleigh House

Residential Homes in East Dorset Abbey Rose

Sherborne BH24 2QG 01202 877 764

Wimborne BH21 1AN 01202 884 908 12

Streets Meadow

Wimborne BH21 1AS 01202 884 620 60

Ashleigh Care Home

Wimborne BH21 1BX 01202 883 314

Summerhill Residential Home

Ferndown BH22 0ER 01202 870 935 15

Autumn Care

Ferndown BH22 8RB 01202 573 746

Wimborne BH21 6SG 01202 822 908

Sturm Newton SP8 4RE 01258 472 511 24

Spetisbury Manor

Blandford DT11 9EB 01258 857 378 25

St Denis Lodge

Shaftesbury SP7 8BS 01747 854 596 21

St Martins (see ad on back cover)

Gillingham SP8 4DZ 01747 823 221 32

The Malthouse

Gillingham SP8 4EW 01747 822 667 33

The Old Rectory

Sturm Newton DT10 2LL 01963 362 624 31

Thornfield Care Home

Ferndown BH22 9AY 01202 861 845 17

Chaseborough House

Nazareth Lodge Ltd

T H Russell Charitable Trust

Ringwood BH24 2ED 01425 473 822 23

Residential Homes in Poole Alexandra House Poole (see ad on back cover) BH14 9EW 01202 746 640 39

Chestnut Lodge

Ferndown BH22 0EN 01202 892 116 10

Clarence House

Ferndown BH22 8JF 01202 894 359

Residential Homes in North Dorset Castle Hill House

Shaftesbury SP8 4BX 01747 854 699 30

Denewood House Care Home

Ferndown BH22 0LX 01202 892 008

Castleman House

Blandford DT11 7HX 01258 452 315 48

Gillingham SP8 5PB 01747 825 666

Ferndown BH22 9HB 01202 877 277

Larks Leas

Blandford DT11 7DE 01258 452 777 24

Millbrook House Ltd Ringwood BH24 2NY 01425 474 347 31

BH12 1ES 01202 763 183

Canford Cliffs Rest Home BH13 7JS 01202 700 272

Delapre House

BH11 9NE 01202 570 800

Dorset House(see advert on back cover) BH15 4HL 01202 672 427 52

Foxes Moon

Avonwood Manor

Ferndown BH22 0JF 01202 875 130

Kendal Bank Care

Five Gables Care Home

BH13 6HZ 01202 763 367

Fairlawn (see advert on back cover)

Aranlaw House Care Home

Blandford DT11 8EY 01258 860 330 33

Elizabeth House (see ad on back cover) BH12 4PX 01202 744 545 43

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes

Reside at Stour Road

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Care

Heathlands (see advert on back cover) BH14 0PZ 01202 676 858

Dementia

Respite

BH15 1TP 01202 675 411

BH14 8LH 01202 709 245

The Laurels and Pine Lodge BH15 3NA 01202 743 202 55

The Sheridan Care Home BH14 8PQ 01202 735 674

Long Close Retirement Home BH13 6DQ 01202 765 090

Two Cedars

BH18 8AF 01202 694 942

Maidment Court

BH15 2NX 01202 674 423

Mental Health

BH14 0QW 01202 715 914

Lilliput House

Old Age

Wessex Lodge

BH14 9PU 01202 738 234

Mitchell House

BH17 8US 01202 681 446 50

Park Lodge Residential Care Home BH18 8EA 01202 694 232 17

Park Manor Ltd

BH13 6BS 01202 764 071 37

Pinewood Tower

BH13 6HZ 01202 762 855 14

Southmead Rest Home BH18 8ES 01202 694 726 16

St Cecilia

BH12 1ES 01202 767 383 15

Staddon Lodge

BH12 1ER 01202 764 269 12

Sensory Impairment Terminally Ill

The Grange

Kingland House

Physical Disability

Residential Homes in Purbeck Anglebury Court

Wareham BH20 4HB 01929 552 585 36

Castle Farm Care Home

Lytchett M. BH16 6BZ 01258 857 642 22

Clifftop

Swanage BH19 1LS 01929 422 091 32

Heathcote

Swanage BH19 1JJ 01929 423 778 17

The Barn

Poole BH16 6JN 01202 631 063 4

York House

Swanage BH19 1PQ 01929 425 588 34

Residential Homes in West Dorset Avenue House

Dorchester DT1 2EN 01305 265 365 33

Broadwindsor House

Beaminster DT8 3PX 01308 868 353 21

Clarondene Res Care Home

Lyme Regis DT7 3AA 01297 442 876 12

Coneygar Lodge

Bridport DT6 3BA 01308 427 365 22

Culliford House

Dorchester DT1 1ET 01305 266 054 25

Drayton House

Bridport DT6 5BH 01308 422 835 19

Eastbury House

Sherborne DT9 3BZ 01935 812 132 19

Fairfield House

Lyme Regis DT7 3HH 01297 443 513 36

Garden House

Sherborne DT9 4HN 01935 813 188 14

Glencairn House Res Home

Dorchester DT1 1RU 01305 268 399 23

Grassington House

Dorchester DT1 1PP 01305 267 968 11

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorchester DT2 9NW 01300 320 098

Thistlegate House

Charmouth DT6 6BY 01297 560 569

Harbour House

Bridport DT6 4EY 01308 423 277

Lyme Regis DT7 3HQ 01297 443 821

Ludbourne Hall

Sherborne DT9 3LT 01935 816 382

Wolfeton Manor

Dorchester DT2 9QL 01305 262 340

Kingsley Court Care Home

Weymouth DT4 7JU 01305 782 343 18

Legh House

Weymouth DT4 9QB 01305 773 663 19

Mount Pleasant (see ad on back cover)

Dorchester DT2 8PJ 01305 853 524

cover) Dorchester DT1 2NJ 01305 251 661

Lytchetts

Maiden Castle House (see ad on back

Weymouth DT3 5LG 01305 812 667

Ingleside

Tree Tops Res Care Home

Care Homes

Grove Lodge

Weymouth DT3 5JF 01305 760 903

Residential Homes in Weymouth & Portland Agincourt Care Home

Primrose Lodge, Weymouth

Weymouth DT4 7LG 01305 786 568

Weymouth DT4 7LG 01305 777 999

Rodlands Care Home Montrose (see advert page 24)

Dorchester DT1 1PW 01305 262 274

Bay Tree Lodge

Weymouth DT4 8RS 01305 772 271

Dorchester DT2 9JN 01305 889 420

Sunny Bank Bosworth Care Home

Lyme Regis DT7 3ES 01297 442 483

Buxton House (see ad on back cover) Weymouth DT4 0QE 01305 760 834

Sidney Gale House

Bridport DT6 3QG 01308 423 782 44

The Hayes

Sherborne DT9 3ED 01935 814 043 50

The Homestead

Bridport DT6 4AY 01308 423 338 13

The Hyde Residential Home

Bridport DT6 4LB 01308 427 694

Sherborne DT9 6HL 01935 873 033 39

The Lawns

Weymouth DT4 7QU 01305 760 881 41

Trafalgar Care Home

Weymouth DT4 7LF 01305 777 567

Chestnuts Residential Home

Weymouth DT4 9QS 01305 784 996

Crecy Residential Home

Weymouth DT3 5EP 01305 769 911 40

Danmor Lodge

Weymouth DT4 7QH 01305 775 462

Complete Care Services Directory Use Right Care Index Directory online to keep up to date with all latest health and care services.

www.RightCareIndex.com

Friary House

Weymouth DT4 7PY 01305 782 574

The Old Vicarage

Weymouth DT4 9QE 01305 783 558

Weymouth DT3 6HR 01305 833 100

Shire House

Park House

Weymouth DT3 5HE 01305 782 736

Goldcrest

Weymouth DT4 7LF 01305 830 400 26 Care Homes - Home Care - News - eBooks Charities - Authorities - Motability - Many More

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care at Home “When asked, many older people would prefer to remain in their own homes if they needed care and indeed, for some time now, it has been government policy to encourage and enable this to happen. Whatever the reason for needing it there is a myriad of help, care and support available.” - First Stop

Introduction from Age UK Most of us want to live independently in our own homes for as long as possible. As we get older, we may need support and assistance to enable us to do so. This can take the form of personal care, making our home more suitable for our needs or financial assistance from benefits or elsewhere. Help you might be able to get includes: »» Personal care »» Help to manage and feel safe at home »» Financial assistance »» Health services »» The local authority social services department is the main state provider of assistance. As an older person you will almost certainly be entitled to an assessment to establish what your needs are and suggest how those needs can be taken care of. Each local authority sets eligibility criteria, which are rules identifying the services they will provide for different levels of need. Even if you do not want your authority to arrange services for you, the assessment is useful as a way of identifying what services might benefit you. Contact your local authority social services department and ask them to carry out an assessment of your needs. Their number should be in the phone book or your local Age UK partner can tell you how to contact them - call us free on 0800 169 6565 to find your nearest one.

Local voluntary services Local voluntary organisations and charities operate in most areas. They may deliver services on behalf of the local authority but can be particularly useful in covering activities that your local authority does not provide. Examples include gardening and handyperson services, befriending schemes and social activities. There are around 400 local Age UK groups, each offering a range of services and activities to the communities in which they are based. Call Age UK advice free on 0800 169 6565 to find your nearest one.

Is there any help for people who look after me? You may be helped by a family member or friend rather than a paid care worker. That person is a carer even if they do not realise it. When looking at your needs, the local authority should not make assumptions about how much support your carer can provide. Nor should your carer feel pressured to do more than they can comfortably cope with. Your carer is also entitled to ask for their own needs assessment. Carers can receive services to help them carry out their caring role. Often what carers find most valuable is the opportunity to have a break from their responsibilities, even for a short time. Financial support for carers is not generous. There is a benefit called Carers Allowance paid to carers who provide more than 35 hours’ care for a disabled person but the amount payable is low and any other income your carer has may affect their eligibility. Personal care Carers can often benefit from sharing their experiences Personal care means help with tasks like getting up and getting dressed, washing and bathing. Providers of this kind of care include with other carers. There may be a group in your area social services, private care agencies and voluntary organisations. where carers can support each other – Visit the Carers UK website: www.carersuk.org or call them free on Across the UK, agencies that provide personal care workers 0808 808 7777 for information about help available to carers. have to be registered with the regulatory body for care ‘My befriender comes in for a chat, a cup of tea and a services in that nation and are regularly inspected to ensure chocolate biscuit. It is the highlight of my week.’ that minimum standards are met. If you need personal care or assistance with your essential daily tasks, you may be eligible Short breaks for you or your carer for Attendance Allowance or Disability Living Allowance. You or your carer may need a break to recharge your Information on living independently and employing batteries. Services provided to enable you to do this are care workers is available from the National Centre for known as respite care. It might involve a short stay in a Independent Living website: www.ncil.org.uk care home or other residential establishment. Even a break for a short time, such as an afternoon to go to the cinema Help with your house and garden or attend a social club, can make a big difference to the You may require help with housework, gardening, person concerned. Ask your local authority for information shopping, laundry and other day-to-day tasks. Many local about respite care, including how it is charged for. authorities only offer limited assistance with these. Local voluntary organisations, including Age UK groups, may run services or you can employ someone privately.

©Age UK 2010

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The need for care can arise for different reasons. It might be a permanent need as a result of a disability, illness or frailty in old age or, it might be just a temporary need to get over an accident or illness. Whatever the reason it is important to obtain a professional assessment of your needs. The first port of call for this is your local social services department which has a duty to assess the care needs of anyone who has been identified as possibly needing community care services that can be provided by them. These could include home care at home, meals on wheels, day care, equipment and alterations to your home, care in a care home or respite care. There is no charge for an assessment from the council. Alternatively, if you can afford it, there are also independent agencies that can do this privately. Professionals assessing your needs decide what services or support can be provided to meet your needs. These could range from home help to a live-in carer or from adapting your home to recommending alternative accommodation. Sadly, many local authorities on tight budgets can only provide care to those people who have substantial or critical needs so it is a good idea to ask them to describe what procedures, priorities, and rules they use to decide whether they will provide services, and if they will help to pay for them. Ask them to explain about how their rules apply to your situation. There are no national eligibility criteria for community care services, but there is government guidance, on which each council must base its services on. Details of the services that your council provides should be available from the local council offices or in most cases available on their website. Your GP’s surgery or local Age UK should also be able to help you understand the local eligibility criteria and how to access services. The assessment is the first stage in getting the help and support you might need and must be carried out by your local council before they can provide or arrange any services for you. Even if you will be arranging for and paying privately for your care it is still a good idea to have a proper assessment to help you understand and decide what sort of care and support you need and is available. To get an assessment you should contact your local social services department. If you are unable to do this your GP, community nurse, any other professional worker or a friend or relative, with your permission can contact social services on your behalf. ©First Stop 2010

First Stop Advice Line 0800 377 7070 Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our Cornwall, Devon, Dorset or Somerset Publications or on our website www.rightcareindex.com, call us on 01872 321 327 or email us

mail@rightcareindex.com

Care At Home

Assessing Your Care and Support needs

The Dorset Home Care Service The Home Care service in Dorset provides a personal and practical service for people to help them stay independent and remain in their own homes. Adult and Community Services own staff may provide home care, or we may ask other organisations to provide the service for us to the same high standards. Care staff are trained to help people maintain a reasonable standard of health, hygiene, and safety in their own homes. The Home Care service operates 365 days a year from 7am until 10.30pm and provides regular help according to individual needs, ranging from one visit a week to several short visits each day. Home Care may also help with occasional needs and provide back-up in emergencies. Who is eligible for home care? You may be eligible for home care if: »» you find personal tasks difficult and need essential help to stay independent. »» you need help because of a disability. »» you care for someone who is elderly or disabled and can’t look after themselves. »» you are living at home and will be at risk if assistance is not provided to you. »» you are a family with young children having temporary difficulties (for example: mum or dad is in hospital or convalescing). We are not able to offer services to everyone who contacts us. To make sure that services are provided fairly and used to support the people in the greatest need, we use guidelines which we call ‘eligibility criteria’. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. What kind of help is available? Our care staff may provide help with any of the following: »» getting up and going to bed; »» washing and dressing; »» making sure you have something to eat; »» going to the toilet. If you are a carer we may be able to give you support by sharing some of these tasks, or provide the back-up you need to be able to take a short break. Our priority is to help people with personal tasks that they can’t manage on their own. We are not able to provide household cleaning or shopping as services on their own. How much help can be provided? The amount of help we can offer depends on your individual assessed needs. We will make an assessment of the level and type of help you need and discuss this with you when we first meet. For some people this may mean several visits each day of the week, other people will need less help to maintain their independence. We match the help we give as closely as possible to each person’s changing personal circumstances - sometimes you will need more help than at other times. How much will it cost? You will be charged the standard rate as detailed below for the total home care services stated in your care plan, unless

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

you are assessed as not being eligible to pay the full cost. (For full up to date details of financial assessments and contributions, contact your local adult social care office.) Standard rates for home care services from April 2007 The minimum charge for any visit will be £10.00. Any visit lasting over 30 minutes and up to 45 minutes will be charged at a fixed rate of £12.00. Any visit lasting one hour or more will be charged at a rate of £15.00 per hour. You can ask for a re-assessment of your charges at any time How do I apply for home care services? If you are a new customer or have no current involvement with us, please contact the Adult Access Team. Adult Access Team Dorset Direct, PO Box 7184, Dorchester, DT1 9ER Email: adultaccess@dorsetcc.gov.uk Tel: 01305 221 016 Fax: 01305 264 607 If you currently receive a service from us, please contact your allocated worker at the social care local office. Contact details for all Dorset County Council adult social care enquiries, including the out of hours service are available below. If you are already dealing with us about an adult social care issue, please remain in touch with your existing contact at the relevant local office below. However, for new enquiries contact the Adult Access Team on 01305 221 016. Email: adultaccess@dorsetcc.gov.uk Tel: 01305 221 016 | Fax: 01305 264 607 Bridport Local Office bridportsocialcare@dorsetcc.gov.uk Christchurch Local Office christchurchsocialcare@dorsetcc.gov.uk Dorchester Local Office dorchestersocialcare@dorsetcc.gov.uk Ferndown Local Office ferndownsocialcare@dorsetcc.gov.uk North Dorset Local Office northdorsetsocialcare@dorsetcc.gov.uk Purbeck Local Office purbecksocialcare@dorsetcc.gov.uk Sherborne Local Office sherbornesocialcare@dorsetcc.gov.uk Weymouth and Portland Local Office weymouthsocialcare@dorsetcc.gov.uk Out of Hours Service

01308 422 234 01202 474 106

What do I do if I want to cancel a home care visit or make changes to my programme of care? Contact the Home Care Service as follows: West Dorset 01305 228 448 East Dorset 01305 228 479 North Dorset 01305 228 420 Please give us at least 24 hours notice. We realise that in an emergency this may not be possible. However, you may be charged for home care if you do not inform us of any cancellation within 24 hours. In an emergency outside office hours you can telephone our Emergency Duty Service on 01202 657 279. Please keep us up to date with any temporary or permanent changes in your circumstances. We can quickly adapt the service to suit you What do I do if my needs change and I need more/less home care? You should contact your care manager at your social care local office. Your care manager can also put you in touch with other people or organisations that may help you. What happens if I go into hospital or I am ill at home? Contact the Home Care Services in your area as soon as possible, (see West, East and North Dorset numbers above). If you go into hospital or are ill at home then a care manager will re-assess your needs with you. ©Crown Copywrite

01305 251 414 01202 877 445 01258 472 652 01929 553 456 01935 814 104 01305 760 139 01202 657 279

How do I know when I will receive my home care and who will be providing it? You will receive a weekly programme confirming the name of the Community Support Worker you should expect, at what time they will arrive and the home care services they will provide. Sometimes we may need to change the time of a visit or ask a different Community Support Worker to visit you but, whenever possible, we will give you 24 hours notice of any changes in your programme. The Community Support Worker should normally arrive within 30 minutes of the time specified. We will always try to telephone you if they expect to be more than 30 minutes late. How do I pay the home care charges? You will receive an account for your home care every 4 weeks with details of the service you have received.

You can pay through: »» Giro at your local post office »» At the local branch of your own bank »» At any branch of the National Westminster bank »» By post to Dorset County Council Adult and Community Services, County Hall, Dorchester DT1 1XJ

Help and Support for Older people and Carers

Help and Care is a registered charity and has been working with older people, carers and communities since 1985. The charity provides older people, carers and people in need of help in the Bournemouth, Poole and Dorset area with information, advice and services that help to enable them to make decisions and find support that is right for them. Services include: • A helpline that provides information and advice to older people, Carers and people less able to assert themselves • Local Information Factsheets • Carers support services • Help from Volunteers • Home repairs and maintenance services

To find out more about how Help and Care could help you call 0300 111 3303 or visit www.helpandcare.org.uk. Help and Care is a Company Limited by Guarantee. Registered in England and Wales. Registered Company No.3187574 Registered Charity No.1055056.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

How does Telecare work? A community alarm system consisting of a Lifeline unit and pendant are linked together with a range of detectors and sensors. These include falls detectors, flood detectors, gas detectors, bed and chair sensors and many more. Most of the equipment is wireless and can be fitted easily and unobtrusively into any home. When the button on the pendant is pressed or a sensor detects a potential danger the Lifeline unit is activated and alerts the monitoring centre via the telephone line. The monitoring centre is staffed by caring and informed personnel who will initially ring the person themselves through the Lifeline, or alternatively they can contact a family member, a neighbour or whoever has been elected to be a point of contact. They can also contact the emergency services if required. Equipment, Use & Examples of Risks managed: Falls detector »» attaches to the top of trousers or is carried in a pouch on a belt around the waist. Automatically detects a fall and raises an alarm when the wearer is unable to stand up again within a set timeframe »» Having a fall and being unable to get up and summon help. e.g. heart condition causing collapse Flood detector »» this is placed on the floor near the bath / sinks »» Provides an early warning by raising an alert of potential flood situations if taps are left on by mistake. »» Memory loss with regard to use of taps »» Damage to property Carbon Monoxide detector »» Warns of dangerous CO levels within a property and alerts the monitoring centre allowing appropriate action to be taken. »» Carbon Monoxide is a potentially lethal gas emitted by faulty gas and solid fuel appliances such as boilers and fires. »» Inhalation of poisonous CO Temperature extremes sensor »» Detects low, high and rapid rises in temperature within a room e.g., could be placed above a hob in the kitchen when pans may be left on the lit hob by mistake or low down in the main living room to detect under heating of a room. »» Memory loss with regard to use of a gas hob »» Risk of fire »» Risk of hypothermia Natural Gas Detector »» Detects natural gas leaks and will trigger a call to the monitoring centre. »» Memory loss with regard to use of a gas hob / fire Bogus caller button »» Fitted near a door, this discreet button can be pressed to call for assistance when a stranger requests entry into a home »» Danger from intruders Property Exit sensor »» Provides an early warning by alerting that the individual has left their home and not returned within a predetermined timeframe. »» Danger of wandering Medication reminder / dispenser »» This product reminds the individual when to take premeasured medication. Non-compliance within a predetermined timeframe triggers an alert to the monitoring centre. »» Memory loss with regard to taking medication resulting

Care At Home

Telecare

in noncompliance or overdosing. Bed occupancy sensor »» Provides an early warning by alerting the monitoring centre that »» Night-time wandering How can I get Telecare? Telecare can be obtained either through Dorset County Council or by private purchase. Dorset County Council Telecare is currently provided under Dorset County Council Adult and Community Services eligibility criteria (Fair Access to Care Services) and you will need to be assessed. The service is aimed at assisting anyone aged over 18 years who has a disability or sensory loss or who feels vulnerable due to the ageing process. Problems being experienced by individuals might include falls, memory loss, and disorientation and communication difficulties. To request an assessment if you are a new customer or have no current involvement with us, please contact the Adult Access Team on 01305 221 016. If you currently receive a service from us, please contact your allocated worker at the social care local office. Those assessed as eligible for Telecare equipment under Adult and Community Services criteria will be provided with the equipment free of charge. Equipment provided can range from the Lifeline unit and pendant only, through to the Lifeline unit and a whole range of additional sensors. An individual’s ability to pay the monitoring charge (£3.95 per week) will be based on a financial assessment. Private purchase Telecare can be purchased privately through the monitoring centres listed. There are other providers within the county which you may wish to research also. Adult Access Team

Tel: 01305 221 016

Range of Telecare Equipment available. There are a growing number of companies who supply an ever increasing number of products. Some products work in tandem with the community alarm system and some work without the need for a community alarm system. The latter are called stand alone products. Is there anywhere in the County where I can go to see Telecare Equipment? Yes! Greenwood - Centre for Independent Living situated on Maiden Castle Road in Dorchester has many of the above products on display. You are welcome to ring 01305 257 164 to make an appointment to come and look at the equipment with the occupational therapy staff based at the Greenwood centre. In addition, a Telecare Clinic is held on the second Wednesday of the month from 9.00 -1.30pm. A Telecare Caseworker is available during these times to show and discuss the equipment with you. There are also Telecare demonstration sites at Sturminster Newton and Upton. Please contact Greenwood on 01305 257 164, for further details of these facilities.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Telehealth TeleHealth assists patients to monitor themselves. In most cases this can be done very easily, and from the comfort and security of home, without the need to attend clinics or hospitals. All they need is an easy to use Broomwell monitor and a telephone or computer connection. TeleHealth offers significant advantages to patients, those in the medical profession and the NHS itself. As well as our professional services for surgeries and walk-in centres, Broomwell HealthWatch offers patients TeleHealth Monitoring Service, for key state-of-health indicators such as: • ECG Home Monitoring • Arrhythmia Monitoring • Blood pressure Monitoring • Weight Monitoring (CHF) • SpO2 and Peak flow Monitoring (COPD)* • Glucose Monitoring*

CARDIAC DIRECT* A service which enables cardiac patients to call the centre at night and at weekends, when surgeries are closed. This will usually entail the centre giving patients advice and reassurance *available subject to demand. Monitoring key state-of-health indicators There are many benefits for patients at home. For instance, those suffering from chronic heart disease (CHD) or those who are simply ‘anxious’ about their heart condition don’t have to keep going back to hospital. They can now be monitored at home using Broomwell Healthwatch equipment issued either by the discharging hospital or GP. TeleMedical monitoring can save a great deal of inconvenience and time spent travelling to and from medical centres, save time waiting to be seen and waiting for results, and just as importantly, reduce worry.

Handiworks Plus

Handiworks Plus is a one stop shop for all home repairs and maintenance needs in your home. Handiworks Plus is completely ethical and trustworthy and is a social enterprise - this means that any profit made from the Handiworks Plus membership fee is used to fund Help and Care’s charitable work.Membership of Handiworks Plus costs just £25 a year. Members of Handiworks Plus can call one number 0300 111 3303 and report any repairs or household maintenance issues and we will arrange for an appropriate police checked tradesperson to carry out the work required. Tradespeople are; experienced, competitively priced and skilled in their trade. The contractual relationship is between you (the Handiworks Plus member) and the tradesperson.

The Handiwoks Plus Members Guide includes details about the service and our rate card lists approximate hourly charges for tradespeople Handiworks Plus is operated through Help and Care Development Ltd,a wholly owned subsidiary of the charity Help and Care. Company Number 5069415. All profits are gifted to Help and Care. Help and Care is a company limited by guarantee registered in England and Wales and a registered charity. Company Number 3187574. Charity Number 1055056.

Roots Gardening Service Roots gardening service helps older and disabled people in the Bournemouth and Poole area who can no longer manage their garden. The service is provided by a team of volunteers who are recovering from mental ill health and are trained and supervised by a part-time Help and Care Garden Services Worker. Roots has been in operation for 16 years and was the first practical service developed by Help and Care. Roots launched as a social enterprise in 2010, it also receives funding from Bournemouth and Poole NHS and Bournemouth Borough Council. Contact the Roots Team, Tel: 0300 111 3303 contact@helpandcare.org.uk The service is based in the grounds of Herbert Hospital in Westbourne. The Roots service has its owns van, trailer and a range of power and hand tools and operates three days a week, Tuesday to Thursday. Services include: Mowing lawns, Strimming edges, Hedge trimming, Moderate pruning of trees and shrubs, Planting and weeding, Sweeping up leaves, Fencing, Shed repairs, Turfing, Laying paving stones. The service costs £15 per hour and is aimed specifically at helping older and disabled people in Bournemouth and Poole who are members of Handiworks Plus. Handiworks Plus is available to anyone over the age of 18 in Bournemouth, Poole, Christchurch, East Dorset and Purbeck. Handiworks Plus can provide police checked, experienced gardeners to all members. If you would like to find out about using the Roots service please contact the team.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care At Home

Care at Home in Dorset Care at Home in Bournemouth

Enara Bespoke

BH1 2JN 01202 589 955

Willow Care Solutions BH1 2EF 01202 201 474

Home Care/ Reablement Services

Absolute Care - Grove House

BH11 8SH 01202 456 885

BH4 9HJ 01202 757 515

Age UK Bournemouth

Livability Lifestyle Choices Dorset

Care at Home in Christchurch

Newcross Healthcare Solutions

Agincare UK Christchurch

Nurse Plus & Carer Plus UK Ltd

Caremark (New Forest)

Prime Care Community Services Ltd

Carewatch (Christchurch)

SAGA Home Care Bournemouth

Inter-County Nursing & Care Services

BH3 7AJ 01202 522 144

BH9 2EG 01202 530530

Allied Healthcare

BH9 2BN 01202 539 339

BH6 3EN 01202 299 366

Alltogeter Care

BH1 3DH 01202 294 402

BH8 8JN 01202 310222

AQS Homecare Dorset

BH1 2LT 01202 589 968

BH9 2AR 01202 521252

Aspect Domiciliary Care Ltd BH8 8RX 01202 529 933

(see advert below) BH6 3EN 01202 420 022

Bluebird Care (Bournemouth & Poole)

Shelley Park

BH9 1AJ 01202 859 440

BH5 1HQ 01202 396 933

Care South Home Care Service

St Bridget`s Care Service BH3 7BY 01202 291347

(see advert on back cover) BH8 0DB 01202 394 000

Care Dynamics Ltd

Caremark (Poole & East Dorset)

BH8 8QS 01202 557 568

Christchurch BH23 1PS 01202 474 300

Christchurch BH23 5EB 01425 280 811

MC Care Solutions

Christchurch BH23 2ET 01202 496989

Nu-Staff Image Plan

Christchurch BH23 1QN 01202 484 966

Voyage Care

Christchurch BH23 3TA 01428 604 278

Talbot Manor

The Pines Home Care

UK Supported Living Services Limited

BH3 7HT 01202 512 918

BH1 3LB 01202 315 650

Custom Care (Bournemouth)

Christchurch BH23 3RU 01202 483 000

The Wessex Autistic Society Community Support Service

BH11 8LL 01202 590 509

CareService24

Christchurch BH23 1PL 01202 481636

BH8 8JU 01202 389 670

Christchurch BH23 1QL 01202 703 598

Christchurch BH23 6NX 01202 331 731

BH1 4HN 01202 399 669

Saga Homecare Provides Did you know Saga provides home care? If a little extra assistance is needed

For more information, please call

around the home, Saga can help make

0800 068 8535

life easier by providing dedicated support. Our range of services includes: n

Day-to-day help with household

stating reference SHA005. Lines open 8am-5.00pm weekdays

sagahomecare.co.uk

tasks and personal care n

Round the clock live-in care

Respite care for carers

Temporary support and care

Available throughout Dorset

before or after hospital treatment. NSL-IL0101v5

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care at Home in East Dorset

Your Life (Ferndown)

Ferndown BH22 9FE 01202 861 913

Care UK Specialist Care at Home Service Poole BH17 8US 01202 677 011 Carewatch

24 Seven Home Help Ltd

Ferndown BH22 9NG 01202 890 305

Poole BH15 2PG 01202 687 687

Care at Home in North Dorset

Agincare UK Ferndown

Ferndown BH22 9AT 01202 897 770

Coral House

Poole BH12 4AJ 01202 710 531

Agincare Live-in Care Services Ltd Blandford DT11 7AU 01258 489 480

All Time Care Ltd

Corfe Mullen BH21 3LA 01202 693057

Altogeter Care

Sturminster N.ton DT10 1FG 01258 445 040

Alltogeter Care

Verwood BH31 6HF 01202 823 863

Careline CC Ltd

Shaftesbury SP7 9QJ 0844 809 4322

Client Centred Care Ltd

Wimborne BH21 7RU 0870 6260304

Dana Care

Poole BH14 0DD 01202 730 500

Diverse Abilities Plus ‘Shapes’ (See advert on page 43) Poole BH12 4NZ 01202 718 266

Dorset Care at Home Service

Carewatch (Wessex)

Poole BH14 0QW 01202 739 538

Diverse Abilities Plus ‘Shapes’

Gillingham SP8 5FB 01747 826 505

(See advert on page 43) Poole BH12 4NZ 01202 718 266

Scope Care at Home

Poole BH15 3EF 01258 840 789

Gillingham SP8 4RE 01747 822241

Enhance

Eleanor Homecare

Faulkner House

Poole BH14 0AX 01202 731 440

Wimborne BH21 1JS 01202 883 503

Prama Care

Care at Home in Poole

Essential Nursing & Care Services Ltd

Ferndown BH21 7PT 01202 612 087

Premier Care Dorset Limited

Abicare Services Ltd

Fairhope

Agape Care Solutions Ltd

First Choice CSS Ltd

Agincare UK Poole

Harbourside Home Care Services

Home Care Angels

Headway Dorset

Ferndown BH21 7PT 01202 870 032

Poole BH12 4QT 01202 711 144

Wimborne BH21 3AA 01202 880 697

Priority Home Care

Verwood BH21 6RR 01202 933 115

Poole BH15 4LR 01202 738 262

Prospects

Ferndown BH22 9NG

Poole BH15 2PG 01202 710 600

Sturts Farm Community

West Moors BH22 0NF 01202 854 762

Poole BH12 1ES 01202 761 789

Poole BH13 7RD 01202 709 091

Poole BH15 2PG 01202 668 864

Poole BH17 7FJ 01202 749 329

Poole BH17 7BX 01202 606 560

Hillcrest Dorset

SureCare (Dorset)

Poole BH12 5AG 01202 853 148

Ferndown BH21 7SH 01202 862 310

Soluti ns N

Pointing you in the Right Direction

Find the care you need with RightCareSolutions RightCareSolutions is a free service. Available online, over the phone, and via email, its a great way to identify suitable services as listed by CQC*. Be specific about the kind of care services you require, and we’ll deliver appropriate results suiting your needs. Fill out the form on the inside back cover if you are looking for Care Homes, Nursing Agencies, or Domicillary/Home Care.

rightcareindex.com/solutions

01872 321 327

mail@rightcareindex.com

*Results provided from The Care Quality Commision Listings

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Purbeck

Home Instead Senior Care

Nightingales (Purbeck) Ltd

Poole BH15 1SH 01202 666 513

Poole BH12 5AG 01202 853 197

Horizon Home Care

Poole BH14 0AA 01202 737 456

Lifeways Community Care (Poole) Poole BH17 0HL 01329 241 720

Swanage BH19 1HT 07505 796398

Wareham BH20 5HG 01929 480822

Nightingales Home Care Service Swanage BH19 1BJ 01929 48162

The Right Hand

Swanage BH19 2LJ 01929 426053

Everycare (Wessex) Limited

Dorchester DT1 1UW 01305 257 777

Lyme Care Limited

Lyme Regis DT7 3BS 01297 444 986

Nurse Plus & Carer Plus (UK) Ltd Dorchester DT1 3QY 01305 757 555

Park House

Onshore Healthcare

Dorchester DT2 9JN 01305 889 420

Poole BH14 0JX 01202 742 411

Pramacare

Phoenix Care Ltd

Poole BH15 2AA 01202 207 300

Care at Home in West Dorset

Prospect Tree Health Care South Ltd

Agincare UK Bridport

St Jude’s Care

Poole BH12 3LN 01202 716 101

Bridport DT6 3NQ 01308 459 777

Weymouth DT4 9GH 01305 779 888

Regard Partnership -South Regional Office Poole BH17 7FL 01202 606 006

Agincare UK Dorchester

The Wessex Autistic Society - Com Support Service Dorchester

SCA Community Care Services

All About Care

Poole BH12 5AG 01202 853 241

Dorchester DT1 1AH 01305 261 177

Shapes

Angel Carers (UK) Ltd

(See advert on page 43) Poole BH12 4LB 01202 737 549

Somerset Care Community (Poole & Bournemouth) BH12 4NZ 01202 738 577 The Care Division Limited

Poole BH12 4QT 0845 5210 424

Welcome Care Limited

Poole BH12 4AQ 01202 732 061

Wimborne Nursing Agency

Poole BH18 8AX 01202 600734

Dorchester DT1 1RX 01305 265 666

24 Hour Home Care Services

Wareham, BH20 7NX 01929 472810

Altogeter Care

Dorchester DT1 1TT 01305 251 804

DT1 1TU 01305 213 130

Together (Dorset) Ltd

Crossways DT2 8BS 01305 854 951

Bridport DT6 3DN 01308 459 204

Apex Care

Dorchester DT1 3AE 0330 202 0200

Care at Home in Weymouth & Portland

Bluebird Care Weymouth & West Dorset DT4 9DN 01305 230 770

AA-I-Care

Candlelight Homecare Services Ltd

Agincare UK Weymouth

Sherborne DT9 4EF 01935 817 800

Daley Home Care

Bridport DT6 4RN 01308 898 345

Dorset Learning Disability Services Dorchester DT2 9RL 01305 213 815

Care at Home in Purbeck

Care At Home

HMR Medical & Nursing Service

Dorset Residential Homes

Dorchester DT1 1RU 01305 267 483

Enable Support Services

Sherborne DT9 4HP 07850 517117

Essential Nursing and Care

Dorchester DT1 3AH 01305 757 590

Portland DT5 2DP 01305 821 001

Weymouth DT4 9DN 01305 777 977

Altogether Care

Weymouth DT4 7PY 01305 766 099

Candlelight Homecare Sherborne Sherborne DT9 4EF 01935 817 800

Dorset Blue Care Limited

Portland DT5 2NA 01305 824 776

Housing 21 - Foylebank

Portland DT5 1BA 0370 1924 180

Lloyds Care Ltd

Weymouth DT4 7SP 01305 834 365

Wareham BH20 4DY 01929 556566

Dorset Befriending And Support Service When family and friends live too far away to visit every day, Good Neighbours services provide company and help with the small practical things that can make all the difference – from small jobs around the home, shopping, collecting pensions, going on outings, being around when workmen or officials visit or just stopping by and having a chat. Contact information Telephone: 0845 600 5885 Email: amanda.whitlock@wrvs.org.uk Or to find out more about volunteering, call: 0845 601 4670

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Nursing Agencies Nursing Agencies

Nursing Agencies in Dorset

Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week.

Abacus Care Bournemouth Nursing, Bournemouth,

Dorchester DT1 1UW 01305 257777

BH8 8BN 01202 443450

Nurse Plus & Carer Plus Ltd, (See Allied Healthcare Group Ltd,

About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home.

Everycare (Wessex) Ltd,

Bournemouth, BH1 2EE 01202 299 366

Care Dynamics Ltd (NA), There are two types of nurses agency: »» The first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help at home. »» The other type of agency employs, trains and supervises its own staff.

Bournemouth, BH8 8QS 01202 557 568

Good Nurse Plus & Carer Plus (UK) Ltd, Bournemouth,

Newcross Nursing Agency, Bournemouth, BH9 2BN 01202 539 339

advert below) Dorchester, DT1 3QY 01305 757 555

Essential Nursing & Care Services Ltd, Poole, BH12 4QT 01202 765 588

HMR Medical and Nursing Service, Poole, BH15 1SH 01202 666 513

Prohealth Recruitment Ltd, Poole, BH14 0JW 0844 8484 648

BH2 5AR 01202 294 402

Team Medical Solutions Dorset Blue Care Ltd,

Poole, BH15 2PG 01202 677 070

Portland, DT5 2NA 01305 826 169

Wimborne Nursing Agency Ltd, Poole, BH18 8AX 01202 600 734

                     

     



Meal Providers in Dorset Agincare Home Cuisine

08000 121 247

Poole Home Cuisine Distributed through Poole Council

01202 717 885

Forerunner Personal Catering Hot meals on Wheels, Bournemouth

01202 814 179

Oakhouse Foods Fresh food to your door, BH31 6AZ

01202 814 179

Manna Organic Food Frozen Organic Meals DT2 8BF

01305 851 551

Wiltshire Farm Foods Frozen food to your door

0800 678 060

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Meal Provision

Meal Provision Eat Well, Live Well These practical tips can help you make healthier choices. The two keys to a healthy diet are eating the right amount of food for how active you are and eating a range of foods to make sure you’re getting a balanced diet. 1. Base your meals on starchy foods – Starchy foods should make up about a third of the food we eat. They are a good source of energy and the main source of a range of nutrients in our diet. As well as starch, these foods contain fibre, calcium, iron and B vitamins. 2. Eat lots of fruit and veg – Try to eat at least 5 portions of a variety of fruit and veg every day. It might be easier than you think. You can choose from fresh, frozen, tinned, dried or juiced, but remember potatoes count as a starchy food, not as portions of fruit and veg. 3. Eat more fish – Most of us should be eating more fish including a portion of oily fish each week. It’s an excellent source of protein and contains many vitamins and minerals. Aim for at least two portions of fish a week, including a portion of oily fish. You can choose from fresh, frozen or canned - but remember that canned and smoked fish can be high in salt. 4. Cut down on saturated fat and sugar – we need some fat in our diets. What is important is the kind of fat we are

eating. Try to cut down on food that is high in saturated fat and have foods that are rich in unsaturated fat instead, such as vegetable oils, oily fish, avocados, nuts and seeds. Try to eat less salt – no more than 6g a day. Remember to check the label to find out the figure for salt per 100g. High is more than 1.5g salt per 100g (or 0.6g sodium) Low is 0.3g salt or less per 100g (or 0.1g sodium) Get active and try to be a healthy weight –It’s not a good idea to be either underweight or overweight. If you’re worried about your weight, ask your GP or a dietitian for advice. Drink plenty of water – We should be drinking about 6 to 8 glasses (1.2 litres) of water, or other fluids, every day to stop us getting dehydrated. Alcohol – Alcohol is also high in calories, so cutting down could help you control your weight. Women can drink up to 2 to 3 units of alcohol a day and men up to 3 to 4 units a day, without significant risk to their health. Don’t skip breakfast – Breakfast can help give us the energy we need to face the day, as well as some of the vitamins and minerals we need for good health. Missing meals doesn’t help us lose weight and it isn’t good for us, because we can miss out on essential nutrients. © www.eatwell.gov.uk/

A healthy balanced diet contain a variety of foods including plenty of fruit and vegetables, plenty of starchy foods such as wholegrain bread, wholegrain cereals, pasta rice, some protein-rich foods such as meat, fish, eggs and lentils and some dairy foods. It should also be low in fat (especially saturated fat), salt and sugar.

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Carers Help and Care

Carers UK Advice Line

“Help and Care is a charity focussed on helping people get the best from life – particularly those people who need more support than others like people in their later life, people who care for someone or people less able to assert themselves in the world.

Carers UK provides high quality advice and information to carers and the professionals who support carers. We do this through our website, information booklets, factsheets and through mailings to our members. We also have an advice line which is staffed by experts and has many years experience of dealing with the problems carers face. We provide free and confidential information and advice on: »» benefits and tax credits »» carers employment rights »» carers assessments »» theservicesavailableforcarers, and how to complain effectively and challenge decisions.

Help and Care’s name speaks for itself; it will help people and care for them. It will do this based on a clear set of values that embrace the principles of equality and respect. Help and Care performs many functions with a ‘can do’ attitude. It will not be deterred by every day challenges; at a national level in its role as influencer of policy or for local people as it provides a day to day service. Help and Care will ensure that the people it serves are empowered to make choices and speak out for themselves and their communities. Help and Care will continue to grow in order that it can help more people, more often and across more of the country. It will do this by being a fair employer and taking an open approach to communication about its aspirations, intentions and challenges. Help and Care will work as efficiently as possible seeking to make best use of its income whether generated by trading or from contract funding. It will take responsibility for the outputs of its services and use customer feedback, in whatever form, to continually ensure that it is serving its customers well.”

Information Helpline Gateway: 0300 111 3303 Anyone can call our Gateway information helpline to access information that relates to older people, carers or people in the community who are in need of help in Dorset, Bournemouth and Poole. The Gateway team are trained to answer calls in an understanding and professional manner, offering information on particular issues or sign posting to other organisations that may be able to assist. A whole range of areas are covered by the team, from information about holidays and meal delivery services to how to access carers allowance, financial and legal support. Whatever your question our friendly team of Information and Support Workers is here to answer your call. Email: contact@helpandcare.org.uk Text phone: 01202 416 047 Dorset County Council commissions Help and Care to provide and manage a Dorset short breaks scheme, Carers Link information service and an outreach service which includes elements of carer training and advocacy. They also arrange events during carers’ week and Carers rights day. ©Crown Copywrite

Our freephone number is 0808 808 7777 and we are open on Wednesday and Thursday 10am -12pm and 2pm - 4pm. You can email us at adviceline@carersuk.org Please note that we are a small expert team and are often very busy. We will try to answer your email as soon as possible but we may not be able to do so on the same day. If English is not your first language we can provide you with an interpreter and our advisers can also be contacted through typetalk. Alternatively, you can write to us or send us a fax: Carers UK, 20 Great Dover Street, London, SE1 4LX Fax: 020 7378 9781

Carers UK is the voice of the UK’s six million carers.

That’s six million people who give up their time and energy to look after someone in need, quite often to the detriment of their own health. Carers give so much to society yet as a consequence of caring, they can experience ill health, poverty and discrimination. Carers UK is fighting to raise awareness of the true value of carers’ contribution to society and to ensure they get the practical, financial and emotional support they need. We are here to provide information and advice for carers, and we believe telecare could be a fantastic source of support for them. Telecare has been heralded as one of the key elements in modernising and transforming care services, harnessing technology to provide greater choice about services and supporting the right to live at home. Telecare has huge potential, and recently has been pushed to the forefront of the minds of government, service providers, service users and carers. Telecare services are transforming the lives of carers, by giving them 24 hour peace of mind and reassurance. It is this peace of mind that makes telecare so unique, and we do hope you find this guide a useful introduction to what is available and how it can make a difference to carers lives, across the UK. Heléna Herklots, Chief Executive, Carers UK www.carersuk.org Carersline: 0808 808 7777

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Our carers outreach team provides a range of support to help people in their role as a carer. Support includes: »» Information and advice sessions »» One-off events »» Working closely with individuals. »» Supporting carers groups - if you are a member of a Carers Support group and would like information about how Help and Care can support you contact us. Carers Information and Support Sessions Information and support sessions give carers in Dorset the opportunity to access useful information, advice and skills to help people in their role as a carer. Topics on the course include: »» Local support to help you in your caring role »» How to cope with stress and look after yourself »» Information about carers benefits »» Relaxation techniques »» Assertiveness skills »» Ongoing support Help and Care work in partnership with Dorset County Council to provide Information and Support Sessions Short Break Service The Short Break Service is available to carers in Dorset who look after a friend or relative with an illness or disability and who cannot be left alone. Our team organise for a carer from a registered agency to stay with the person you care for so you can enjoy peace of mind while you take a break. The Short Break Service strives to provide a service which is tailored to individual needs and recognises the importance of providing care which is suited to you and the person you care for. How to use the Short Break Service To take advantage of this service, the cared for person must be over the age of 18, and must pay council tax to Dorset County Council and will need to have a carers needs assessment - this is not a financial assessment, but a tool to ensure your needs as a carer are recognised. Please contact us to find out how to access this service. Due to the funding from Dorset County Council there is only a small charge of £2 per hour for the Short Break Service. Help and Care work in partnership with Dorset County Council to provide the Short Break Service Our Carers Services Do you look after someone who could not manage without your help? Carers are relatives, friends or neighbours who provide support and care to a partner, child, relative, friend or neighbour who could not manage without their help. Every year thousands of carers provide help to ill, frail and disabled people but many are not aware of the advice and support available to them. Support for Carers If you care for someone and you would like to find out about the support available to you or if you would like some free confidential advice we can help. We treat every Carer as an

individual and help you to find the support that you need for your circumstances. We can offer you advice whether you are retired, self employed or in full time or part time employment. Our carer support services are available to carers in Bournemouth, Poole and Dorset. Our Carers Centre is based in Bournemouth, there are many ways that our team at the Centre can support you and the person you care for. If you are a carer or if you would like to access information on behalf of someone else please take a look at our factsheets for carers or contact our helpline for Carers, Carerslink 0300 111 3303

Contacts for Carers Advocare - Caring for Carers Tel: 01202 737 592

www.advocare.org.uk

Bournemouth Care Direct Town Hall Annexe, St Stephen’s Road, Bournemouth, BH2 6EA Tel: 01202 454 979 | Fax: 01202 454 975 Email: caredirect@bournemouth.gov.uk

www.bournemouth.gov.uk

Carers rights www.nhs.uk/CarersDirect/guide/rights/ Pages/carers-rights.aspx

Carers support groups There are carers support groups throughout the county. These are variously supported by voluntary organisations such as Help and Care, or specialist agencies such as the Alzheimer’s Society, the Multiple Sclerosis Society and Age UK. Some are supported by national carers’ organisations such as Carers UK. These support groups are a valuable channel for communication with grass roots carers.

Help and Care (Dorset excluding Bournemouth) Pokesdown Centre, 896 Christchurch Road, Bournemouth, Dorset BH7 6DL Tel: 0845 450 0418 | Fax: 01202 432 299 Bournemouth (Head Office) Tel: 0300 111 3303 Email: contact@helpandcare.org.uk

www.helpandcare.org Factsheets Available from: www.helpandcare.org.uk/ services/factsheets/free-factsheets.aspx?n=f30

Rethink Rethink are commissioned to support carers of people with mental health needs in the west of the County

The Richmond Fellowship is commissioned to support carers of people with mental health needs in the East of the county. Tel: 020 7697 3300 communications@ richmondfellowship.org.uk www.richmondfellowship.org.uk

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Carers

Support for Carers In Dorset

Learning Disabilities Included is information about life enhancing opportunities for training in Dorset. Information on accessing service and listings for learning disability providers, supported living and Care Homes.

Dorset HealthCare University NHS Foundation Trust The Trust Learning Disability Service (Adults) provides a comprehensive range and choice of services based on underlying philosophies of individuality, dignity, and personal development. The majority of our clients and their carers are supported at home by community learning disabilities teams of nurses, psychologists, speech therapists, physiotherapists, occupational therapists, and dietitians in conjunction with Social Services. For people needing specialist medical and nursing care, we provide a range of community homes, including homes for people with particularly challenging behaviour. They provide assessment, rehabilitation, respite and/ or continuing care using a person centred approach. Certain specialised services are available to people from other parts of the country. Community Homes: The Cedars, Parkstone, St. Gabriel’s, Verwood, Douglas House, Southbourne Hillcrest, Ensbury Park

The Oaks, Bournemouth Delphwood, Canford Heath Albany Close, Sherborne

Day Centres: Whitehouse, Sherbourne Specialist Units: Finigan Centre, Westbourne (includes services for people with challenging behaviour and associated behavioural problems). Addington Clinic, Kinson (for people with severe learning disabilities who exhibit challenging behaviour). Challenging behaviour community team - consultant psychiatrist, psychologist, occupational therapist and LD nurses. Community Learning Disabilities Teams for Poole, Bournemouth, Christchurch, Wimborne and Purbeck (community nurses working with social workers and other professionals). Outpatients Clinics Alderney Hospital and Kings Park Hospital

BILD BILD is the British Institute of Learning Disabilities. Founded in 1971, we celebrated our 40th birthday last year. We want people with learning disabilities to be valued equally, participate fully in their communities and be treated with dignity and respect.

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Whether you are an organisation or an individual, our services and our experience in learning disabilities - can help support your development. Like you, we want people with learning disabilities to be valued equally, participate fully in their communities and be treated with dignity and respect. We use our training and qualifications our events and conferences our books and journals, as well as the information we provide to our, to help spread good practice. We put people with learning disabilities and family carers at the centre in all our work. That way we play a part in making sure people are supported with dignity and respect and can make choices and decisions about their lives. BILD is a membership organisation. We have around a thousand members who we make sure get the latest news in learning disabilities - why don’t you join us at www.bild.org.uk/membership Welco

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Contact: British Institute of Learning Disabilities Campion House, Green Street, Kidderminster, Worcestershire DY10 1JL Tel: 01562 723 010 Email: enquiries@bild.org.uk Web: www.bild.org.uk

BILD

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NHS Bournemouth & Poole

The Foundation for People with Learning Disabilities works to promote the rights, quality of life and opportunities of people with learning disabilities and their families. We do this by working with people with learning disabilities, their families and the people who support them.

NHS Bournemouth and Poole are leading the way on making health care better for people with learning disabilities. The new Big Yellow Health Book was created by Debbie Hopper, with input from carers and individuals and other groups. The books have been so successful that Debbie is now advising other PCTs across NHS South West on how they can use the books to improve the health of people within their services.

We carry out research, promote the rights of people with learning disabilities, improve services and spread knowledge and information. The Foundation for People with Learning Disabilities is part of the Mental Health Foundation, a national charity, and operates as a directorate within the charity. 2009 marked the 60th anniversary of the Mental Health Foundation. We are a member of the Learning Disability Coalition with 14 other leading disability charities. The Foundation for People with Learning Disabilities believes it is important that people with learning disabilities can take part in daily life where they live. We are working to make sure that they have interesting things to do during the day.

Current Projects: Community Connecting: this programme is about working with individuals and the people close to them to find out their strengths, talents and interests. It goes beyond simply helping people to be in the community and aims to make people part of their community. Learning for Leadership: this programme will provide a comprehensive framework for participants to develop their knowledge, skills and behaviour to become innovative leaders. People with learning disabilities are increasingly taking on leadership roles and positions where they create and influence change. Life in the Community: a project focusing on community inclusion for people with high support needs. This project looks at new approaches to day activities and community participation.

National Advisory Group on Learning Disabilities and Ethnicity: a national group which focuses on policy development, working closely with other organisations and bringing together people who are leading work in this area. www.learningdisabilities.org.uk/our-work/communityand-inclusion/community-connecting/

Learning Disabilities

Foundation for People with Learning Disabilities

Debbie Hooper, Service Improvement Manager for People with Learning Disabilities at NHS Bournemouth and Poole, said: “We have had a fantastic reaction to the Big Yellow Health Books. They empower people with learning disabilities to take control of their health in a way that hasn’t been possible before. The book also means that health professionals and carers can work with people with learning disabilities with a better understanding of their needs.” “The Big Yellow Book gives people a health action plan. They also ensure that any health professional who comes into contact with the individual knows how they communicate, who they live with, and all about their likes and dislikes, fears, and history.” People with learning disabilities have more health ailments and health conditions than the general population. This group do not always have the ability to tell people how they feel, so ill health can often go untreated. The book gives details of extra support someone may need so that health professionals can plan appointments for treatment to suit the individual and ensure a positive outcome. Lack of information can have a negative impact on health and relationships with health staff. It also gives people somewhere to keep a record of their annual health checks and other aspects of their health. *The Big Yellow Book was devised with the input from people with learning disabilities, family carers, health professionals such as Speech and Language Therapists, Physiotherapists, Occupational Therapists, Dentists, Learning Disability Nurses and auser Forums for people with learning disabilities in Bournemouth and Poole called Bournemouth People First and Poole Forum. The Health Action Group which also helped with the design of the Big Yellow Book, is a Sub Group of the Learning Disability Partnership Boards in both Bournemouth and Poole. NHS Bournemouth and Poole, Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG Tel: 01202 541 400 | feedback@bp-pct.nhs.uk www.bournemouthandpoole.nhs.uk/bigyellowbooklearningdisabilities.asp

Helen Sanderson Associates Person centred planning is a process for continual listening and learning, focusing on what is important to someone now and in the future, and acting upon this in alliance with their family and friends. It is the foundation of self directed support. Put simply, person centred planning is a way of assisting people to work out what they want, the support they require and helping them get it. For people being supported by services, it is not person centred planning that matters as much as the pervasive presence of person centred thinking. If people who use services are to have positive control

over their lives those who do the day to day work need to have person centred thinking skills. Only a small percentage of people need to know how to write good person centred plans, but everyone involved needs to have good skills in person centred thinking, in the value based skills that underlie person centred planning. Helen Sanderson Associates, 34 Broomfield Road, Heaton Moor, Stockport, SK4 4ND Tel: 0161 442 8271 kerry@helensandersonassociates.co.uk www.helensandersonassociates.co.uk

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Aspergers - Autistic Spectrum Conditions (ASC) In November 2009 the Government passed the Autism Act covering all people with an Autistic Spectrum Condition (ASC), including people with Aspergers Syndrome. NHS Dorset and Dorset County Council are jointly developing a Dorset Autistic Spectrum Conditions Strategy. Aspergers presents many challenges for the individual, their families and statutory and non statutory services. To help people understand more about Aspergers a conference was held in June 2010. This raised awareness and provided an opportunity to explore the nature of Aspergers and support for individuals with this condition. The conference involved people with Aspergers, their families and professionals across Dorset. It highlighted the need for understanding Aspergers, issues arising in the family setting and how to provide positive support and interventions for people who have Aspergers. Particular aspects considered were: relationships and sexuality; assessment and service provision; and Aspergers and UK law. www.dorset-pct.nhs.uk/healthy_living/aspergers/aspergers.asp

Update – June 2010 National Developments

There have been 3 key publications over the last 6 months: »» The Autism Act was passed by Parliament in November 2009. It required the Department of Health (DH) to issue a national strategy and guidance for NHS bodies and Local Authorities on the support they should provide for people with an ASC. »» Following a lengthy consultation period, The DH published the National ASC Strategy “Fulfilling and Rewarding Lives” in March 2010. The strategy sets out proposals for: better awareness of ASC; diagnostic provision; access to services; personalisation (personal budgets); work; and local capacity building. It required each locality to develop a commissioning strategy. »» A national first year delivery plan for the implementation of the strategy was published in April 2010. This delivery plan for the adult autism strategy: »» Sets out how the Department will check that the implementation of the strategy is actually happening on the ground. »» Makes it clear that people with autism and parents/ carers should be involved in the development of regional and local plans on autism services. »» Restates the importance of local leads on autism (both local commissioning leads and leads on diagnosis and assessment). »» Explains the support the Department of Health will provide to local areas in implementing the strategy. »» Sets out plans for a national autism awareness campaign. »» Sets out plans for developing training of frontline staff. Next Steps »» The plan sets out actions for national, regional and local bodies to take forward in 2010/11. »» Plans for 2011/12 and 2012/13 will be published by the end of this year. As a result of the Autism Act, later this year the Government will also publish guidance for local authorities and health bodies in England, which will tell

them what they must provide, by law, for people with autism. The Government will be consulting publicly about what should be in this guidance. The final guidance will be published by the end of 2010. Local Developments »» Awareness Raising. »» Diagnosis. Service covering the areas of Bournemouth, Poole and East Dorset. »» Access to Services. The strategy will address access to specialist NHS and social care services as well as raising awareness of ASC with mainstream organisations such as The Police, housing and employment agencies. »» Personalisation. Rather than providing or arranging services directly, people eligible for social care services will be given cash payments to arrange their own support. »» Employment. From October there will be a change from the Workstep and Stepping Stones programmes operated by DCC to a “Work Choice” programme run by The Shaw Trust. The National Autistic Society and Wessex Autistic Society also provide employment information, advice and guidance. »» Local Capacity Building. The strategy group has provided support for DAAS to bid for funding available under the Transforming Social Care Programme. The Dorset social care innovation fund offers “pump priming” monies for innovative community developments that can provide evidence of unmet needs and have a long term sustainable programmes. DAAS are well placed to offer support to people with ASC and their carers through information, advice and support groups. If you have any comments or suggestions please contact Allyson Evans: Tel: 01305 216 613 Email: Allyson.Evans@dorsetcc.gov.uk www.dorset-pct.nhs.uk/healthy_living/aspergers/documents/ BriefingJune2010.pdf

»»

The Association for Real Change.

»»

ARC’s mission is to champion the development of high quality person centred services for everyone with a learning »» disability in the UK. ARC seeks to put this ‘mission’ into practice by doing things such as: »» »»

promoting and/or participating in research into improving services

»»

helping support staff to get appropriate training producing materials aimed at improving training or practice sharing information and advice between providers of services

»»

for the benefit of all working with people with learning disabilities themselves to develop best practice projects helping to change the way services are provided in line with current policies in the four countries assisting in better decision making by providing information to policy makers promoting a better understanding of the support needs and rights of people with a learning disability and their legitimate place in society, both nationally and internationally

rod.landman@arcuk.org.uk

Tel: 01237 441 786

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Learning Disabilities

Learning Disability Care Homes Mental Health

Number of places

Old Age

Learning Disability Care Homes in Bournemouth

Harleith 8

Abbotsford 8 BH6 3TB 01202 428 156

BH9 2JE 01202 389 901

Physical Disability

Talbot Woods Lodge 15

BH6 3TA 01202 426 544

BH3 7AR 01202 293 390

Helene Lodge 5

The Elms 4

BH6 3HU 01202 431 886

Ivy Lodge 7

Acorn Lodge 9 BH6 3SY 01202 426 085

The Piers 3

BH10 5NZ 01202 593 593

BH10 4DT 01202 520 937

Liam House 10

Apple House 4

The Pines 13

BH1 3TE 01202 294 148

BH6 5LJ 01202 485 597

BH8 8JU 01202 555 048

Lowther Road 4

April Court 18

The White House 7

BH8 8NS 01202 290 305

BH6 5LJ 01202 576 110

Ashwood 2 BH10 6BS 01202 770 242 Blue Roof Bungalow 3

BH1 4EZ 01202 399 471

Marion House 8 BH9 2UW 01202 522 110

Ventana Homes Limited 8

Pinehaven 9

Wallfield 14

BH5 1HJ 01202 390 209

BH5 2BS 01202 427 941

BH8 0DW 01202 529 508

Cambian 14 Southwood Avenue 14

BH6 3QA 01202 436 140

Sensory Impairment

BH6 5EJ 01202 428 048

Redcroft 10

Willowbeech Ltd 33 Ophir Road 5

BH6 3BD 01202 485 597

BH8 8LT 01202 200 910

River View Care Home 6 BH8 0DG 01202 516 411

Cambian 18 Kings Park Road 9 BH7 7AE 01202 729 911

Stratfield Lodge Res Home 17

Cambian 30 Milton Road 8 BH8 8LP 01590 554 212

BH8 8JL 01202 553 596

Cambian 46-48 Stourcliffe Avenue 12

Talbot Manor 12

Learning Disability Care Homes in Christchuch Bramblegate 4

BH3 7HT 01202 512 918

BH23 5RF 01425 276 846

BH6 3PX 01590 419 537

Diverse Abilities Plus is a charity that provides support for children and adults with disabilities, and their families. The charity has over 50 years experience supporting people across Poole, Bournemouth and Dorset. SUPPORTED LIVING: Diverse Abilities Plus provides innovative and flexible support to people with physical and learning disabilities. We believe that people who have a disability should have the opportunity to live in their own homes and have control over their day-to-day lives. REACH OUT: Support for people who are living at home with their family to access and participate in their communities. SHORT BREAKS: Support for people to enjoy short breaks and holidays. We have supported people in all sorts of places including the USA, Tenerife, Mediterranean cruises and across the UK.

CONTACT DETAILS To find out more and discuss how Diverse Abilities Plus could help you and your family call Nick or Kate in our Supported Living Team on: 01202 718266 Or: nick.bold@diverseabilitiesplus.org.uk

ADVICE & ADVOCACY SERVICES: Assistance with disability benefits for people who have a disability, people with chronic and acute health conditions and their To talk with one of our advisors call families or carers, plus assistance arranging deputyships 03003 305514

Dorset’s Disability Charity www.diverseabilitiesplus.org.uk

Charity No. 282197

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Learning Disability Care Homes Mental Health

Number of places

Principle House 6

BH23 5RA 01425 277 707

Rivendell [Christchurch] 3 BH23 2SD 01202 476 663

Old Age

Physical Disability

Learning Disability Care Homes in North Dorset Hillcrest House 7

Sturm Newton DT10 2LR 01963 363 861

Touchwood 5

BH23 2ED 01202 487 575

Hyde Road 2

Gillingham SP8 4BX 01747 822 241

Learning Disability Care Homes in East Dorset

Ivers 24

Marnhull DT10 1JU 01258 820 164

Ladignac Care Home 3

1 and 1a Orchard Villas 3 Chard TA20 2QF 01460 220 747

Shaftesbury DT10 1JU 01747 854 978

Lewis House 7 Wimborne BH21 3EG 01202 887 255

Gillingham SP8 4TQ 01747 822 241

Orchard Mews 3

Phoenix House 16

The Gables 8

Ferndown BH22 9SA 01202 855 909

The Woodpeckers 3

Verwood BH31 7LR 01202 813 708

Blandford Forum DT11 7TP

Sandhills 10

Sturm Newton DT10 2NJ 01963 362 247

Smallwood 8

Blandford Forum DT11 9LZ 01284 884 51

Two Wells 4

Cranborne BH21 5PU 01725 517 458

Sensory Impairment

Learning Disability Care Homes in Poole Amberwood 10

BH14 9JN 01202 743 390

Anchor House 7

BH12 4JF 01202 735 914

Beach House 9

BH14 9EP 01202 739 930

Coral House 7

BH12 4AJ 01202 706 160

Ocean House 4

BH14 0LG 01202 715 362

Sandbourne House 8

BH14 8NT 01202 742 284

The Dunes 3

BH14 8NT 01202 742 284

The Moorings 6

BH12 3EY 01202 734 752

The Pebbles 3

BH12 4HY 01202 722 867

The Shores 7

BH12 3EZ 01202 730 653

Are you on the internet? ..... the Complete Care Services Directory

Easy to use National Health & Social Care Website

RightCareIndex.com features Care Homes, Home Care, Mental Health, Charities, Authorities, Motability, Latest News, Care Information and a Job Vacancies page.

Acce s Profe sed by ssion als and G Publ eneral ic ali ke.

www.RightCareIndex.com 44

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Learning Disabilities

Learning Disability Care Providers (-Care in your own home) Agincare UK Ltd 01305 777 977 All Time Care 01202 693 057 Anchor Weymouth 01305 773 423 Bournemouth Borough Council 01202 454 979 The Care Division Bournemouth 0845 521 042 Care Dynamics 01202 557 568

Dorset People First Dorchester 01305 257 600 Hillcrest Dorset 01202 853 148 Independent Living Group 01276 418 000 Magna Care 0808 1661 227 Poole Borough Council 01202 633 902 Prospects Poole 01202 516 055

Diverse Abilities Plus (See advert page 43) Poole BH12 4NZ 01202 718 266

Regard Partnership 01202 606 006

Dorset County Council 01929 557 746

Gillingham SP8 4RE

Scope Inclusion Dorset (See advert on the right)

Do you need support at home or in your local community? Whether it’s with support in the home or local community our customers enjoy the time with us and develop confidence, independence and new skills. Our inclusion service offers individuals the opportunity to continue something they enjoy, try something new or be supported with personal care. If you would like to find out more call the Service Manager on 01747 826 490 or email inclusion.dorset@scope.org.uk

01747 822 214 United Response 01202 607 447

The Tides 7

5 Grosvenor Crescent 3

Dorchester DT1 2BA 01305 269 547

Rawleigh House 6 Sherborne DT9 3AJ 01935 816 630

The Waves 3

56 Maiden Castle Road 4

Wessex Autistic Society Barnes Lane 6

BH18 8NZ 01202 706 160 BH12 2JD 01202 734 857

Dorchester DT1 2ES 01305 265 097

97 Monmouth Road 3

Dorchester DT1 2DF 01305 266 430

Learning Disability Care Homes in Purbeck Penrose 3

Wareham BH20 7AP 01929 552 100

Peveril 3

Wareham BH20 5HS 01929 480 764

Purbeck Care 52

Wareham BH20 6AT 01929 552 201

Walc House 3

Swanage BH19 1HZ 01929 422 200

Beaminster DT8 3LS 01308 862 534

Whitway House 39

Dorchester DT2 9LG 01305 889 455

3 Prince of Wales Road 8

Dorchester DT1 1PW 01305 269 208

5 Prince of Wales Road 8

Dorchester DT1 1PW 01305 251 935

4 Romulus Close 4

Dorchester DT1 2TH 01305 263 479

193 St Andrews Road 8

Learning Disability Care Homes in Weymouth & Portland 25-27a Alexandra Road 21

Weymouth DT4 7QQ 01305 770 236

Bridport DT6 3BW 01308 425 824

2 Thornhill Close 3

Dorchester DT1 2RE 01305 266 589

Colcombe Cottage 4

Beaminster DT8 3QT 01308 867 547

3 Cranford Avenue 4

Weymouth DT4 7TN 01305 839 318

Casterbridge House 10

Weymouth DT3 5LF 01305 813 466

Learning Disability Care Homes in West Dorset

Dick O`th Banks 4

23 Birchway 4

Douglas Jackman House 8

Kirtleton Avenue 14

Dorchester DT1 1QR 01305 251 598

Weymouth DT4 7PT 01305 267 483

Greenhills 9

Raglan House 7

Dorchester DT2 9XX 01305 259 852

20 Edward Road 4

Dorchester DT1 2HL 01305 266 813

11 Friars Close 4 Dorchester DT1 2AD 01305 262 046

Dorchester DT2 7BJ 01305 852 081

Bridport DT6 3BQ 01308 422 159

Foresters 15

Weymouth DT4 7QQ 01305 777 189

Weymouth DT4 7PL 01305 784 192

Highcroft and Valley View 6

Beaminster DT8 3QT 01308 867 444

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Mental Health One in four people suffer from mental health problems a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems. What is Mental Illness? NHS Dorset provides mental health services for West Dorset. The Trust is committed to improving mental health services for its local population and works in close partnership with social care and health departments. For mental health services provided in east Dorset please go to Dorset Healthcare Trust website What is mental illness? Occasional anxiety, grief, stress or depression are common to us all, but we usually ‘get back to normal’ relatively quickly. For some people though, these feelings may be unusually intense or prolonged and can seriously affect their ability to cope with the demands of their every day life. They may also experience extreme mood swings, feelings of persecution or hear voices that no one else hears. Like physical illness, mental illness can be mild and easily treated, or more serious and need lengthy treatment. There are many different types of mental illness and people react to their illness in different ways, but most people become well again with the right treatment and support. Could it be me? Mental illness can affect anyone at any time. It is very common, and it’s possible that you or someone in your family will be affected at some time in your lives. Mental illness can be very worrying and upsetting for the person with the illness and also for their family, friends and carers. They may all need some support and someone to talk to. Accessing services It’s often difficult to admit to a mental illness, even more difficult to ask for help. Many people talk first to their GP or someone in the practice. They can refer people with less severe illness to a counsellor or voluntary organisation who may be able to help solve their problems by talking things through. People with a developing serious mental illness should be referred to their local community mental health team. Everyone being treated by the specialist mental health services in the community is supported by members of one of west Dorsets joint CMHTs. The team uses the integrated care programme approach. Staff work closely with the person with mental illness, their family and carers, putting together a care plan that suits the needs of the person who is ill and helps them and their family live as normal a life as possible. The care plan names a care co-ordinator from the CMHT who will be the regular contact with the team. It also clearly sets out how to get help in an emergency.

The integrated care programme approach is the way in which the specialist mental health services help you. It means that as well as looking at your mental health needs, they can also offer support with a range of other help that might affect your recovery from mental illness or return to independent living. So as well as arrangements for your psychiatric care, treatment and medication, your care plan could include practical help, support or advice on housing, employment, personal relationships, money matters and benefits. Confidentiality All details about patients and their illness are subject to NHS Trust, Social Care and Health Services and Nursing and Midwifery Council guidelines on confidentiality. This means that staff cannot disclose any information about patients or clients in the community without their knowledge or permission. Only other health professionals or social care and health services who are involved in your care may refer to your medical notes. ©Crown

Dorset Mental Health Advocacy (DMHA) and Independent Mental Health Advocacy (IMHA) Dorset Mental Health Advocacy The service offers assistance on a range of matters. There are certain issues we cannot help with however, which may require you seeking more specialist advice. We can: »» Offer support to accepted clients at meetings, court appearances, tribunals, ward rounds and Care Programme Approach (CPA) reviews »» Help make official complaints and prepare documents »» Help you express your point of view to the right people and get your voice heard »» Find expert advice, and liaise with official agencies - including benefits agencies »» Ensure you are treated in accordance with your rights But we cannot: »» Give you money or benefits »» Give detailed legal, personal or medical advice »» Offer counseling, befriending or emotional support »» Help you if your problem is more appropriately dealt with by another agency »» Respond to a crisis or respond out of hours

How do I contact a DMHA? »» You can telephone the main Advocacy number or call an advocate for your area »» You can ask someone else to contact us on your behalf

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Independent Mental Health Advocacy The service is a free and confidential service for people who are subject to the Mental Health Act. What is an IMHA? An IMHA is an advocate who is specially trained to work with people who are subject to the Mental Health Act. This means most people who are detained or ‘sectioned’ under the Act. You can also get help from an IMHA if you are conditionally discharged, under Guardianship or on Supervised Community Treatment. If you are an ‘informal’ patient you will also be eligible for help from an IMHA if you are being considered for serious treatment, such as neurosurgery for a mental disorder, or ECT if you are under 18 years old. Our IMHAs are completely separate from the NHS and Social Services and work for the Dorset Mental Health Forum, which is an independent charity. How can an IMHA help you? An IMHA can help you obtain information and understanding about: »» The parts of the Mental Health Act which apply to you and what these mean »» Your rights under the Act »» The rights other people (such as your nearest relative) have under the Act »» Any conditions or restrictions that apply to you »» Any medical treatment you are receiving or which is being proposed »» An IMHA can also help you exercise your rights, including: »» How you can appeal about your detention under the Act »» Support you in putting forward your views and wishes at ward rounds and other meetings, such as Managers’ meetings and Tribunals »» Speak on your behalf and represent you »» Access other support services »» Help you obtain suitable support for when you leave hospital How do I contact an IMHA? »» You can telephone the main Advocacy number (01305 261483) or call an advocate for your area using the numbers supplied on the right »» You can ask someone else to contact us on your behalf We will aim to return your call within 5 working days and, if you wish, visit you as soon as possible after our call. Although anyone can ask an IMHA to visit you, including your nearest relative or a health professional, it is your choice if you wish to meet with one or not. What if I am not entitled to an IMHA? Our organisation also provides the Dorset Mental Health Advocacy service for people who are not eligible for an IMHA. Dorset Mental Health Advocacy, 29-29a Durngate Street, Dorchester, Dorset DT1 1JP Tel: 01305 261 483 email: dmha@dorsetmentalhealthforum.org.uk

The Crisis Response Service The Crisis Response Service is an out-of-hours service which has been established in accordance with the NHS Plan and the National Service Framework for Mental Health. The service will respond to adults of working age (16 years and over), including older people who have a mental health crisis out of hours. The Referral Process The crisis response worker will triage all referrals. This includes new referrals and re-referrals, such as service users who are currently receiving a service but do not have a care plan that includes emergency contact with the in-patient or community support units out of hours. Referrals will also include an offer of advice to carers or families of people in crisis. Who may be referred? Referrals will target people in crisis or who need something that cannot wait until the next working day. Referrals could be from: »» Service-users and carers »» Other health care professionals »» NHS Direct »» Police »» Accident and Emergency Services »» Local Authority Out-of-Hours Services Referrers will be asked to provide some basic information to determine the eligibility of an emergency response. What does the service offer? The service will provide telephone support and, where appropriate, will undertake face-to-face assessments. The following options will be available: »» Inviting people to the community support unit at Forston Clinic or the treatment centre at Dorset County Hospital for assessment »» Co-ordinating a response to include arrangements for seeing urgent cases at Dorset County Hospital minor injuries unit or other hospital settings. These urgent responses can include medical and social care staff from the out-out-hours services provided by the local authority: »» Signposting people to other services more appropriate to meet their needs »» Providing a care management pathway that screens »»

people to other community mental health services Providing information or advice to service users or carers which meets their immediate needs

©Crown Copywrite

The unit is based at:

Forston Clinic, Charminster, Dorchester, Dorset, DT2 9TB Telephone:

01305 361 269

Opening hours: Monday - Friday: 5pm - 11pm Saturdays and Sundays: 9am - 11pm Bank Holidays: 9am - 11pm

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Mental Health

We will aim to return your call within 5 working days and, if you wish, visit you as soon as possible after our call. Although anyone can ask a DMHA to visit you, including your nearest relative or a health professional, it is your choice if you wish to meet with one or not.

The Graham Burrough Charitable Trust Care, Education, Homes, Research

The trust was set up in 1998 by Graham Burrough’s widow to support mental health projects that will help both sufferers and their carers. The man who inspired the trust was Graham Burrough, born in Bridport, Dorset in 1931. He was a diabetic from age 2, lost his eyesight at 28, but tackled these physical problems with courage and style. He was both successful in his career and his private life. The trust provides grants for local mental health support, housing and relevant mental health research projects. Financial support is also given for direct action mental health initiatives.

Aims: »»

»»

To promote education into the causes of mental illness and to carry out for the public benefit, research into mental illness and to publish the results of such research; To provide either scholarship, bursary or grant to a suitably qualified candidate chosen

»»

by the Trustees to investigate a specific subject in the field of mental health, such subject to be chosen by the Trustees. To relieve the suffering of those with mental illness and to provide practical relief in the way of enhanced staffing and improved facilities psychiatric hospitals and psychiatric care centres. For the financial support for respite and/ or long term care for families of patients suffering from psychiatric illness and disorders where those families are in financial needs.

Consultation Process: Applications can only be accepted between 1st May and 31st August, the applicants would be notified of the outcome after our November meeting before Christmas.

Tel: 01202 292 424 office@prestonredman.co.uk

If you wish to apply for a grant, please complete the online form on the website.

www.gbmentalhealth.org

Dorset Mind

Dorset Mind provides services in Bournemouth, Poole and East Dorset for people with mental health problems. Contact: Ollie Reid, Dorset Mind, 11 Shelley Road, Bournemouth, BH1 4JQ Tel: 01202 392 910 | Information Line: 0845 6036 309 lgbt@dorsetmind.org.uk | www.dorsetmind.org.uk

Women in Mind The Women in Mind groups provide a secure and understanding atmosphere in which women with mental health problems can support one another. The groups meet at; Kinson Community Centre, Pelhams Park Monday 2.00 - 4.00 p.m.

The Befriending Service The Befriending Service provides one to one support to people in Bournemouth and Poole in their own homes and in the community. Trained volunteers support people and may encourage them to access the community, thereby reducing social isolation and increasing confidence. Owing to demand, this service is only available to people on an enhanced care plan by referral. We are always looking for volunteers to help us to provide this service. If you are aged 18+ (no upper limit) and can give a commitment of two hours a fortnight, during the day, evening or at weekends, and would like to make a real difference to someone’s life, then please contact the service coordinator, Jackie, 01202 392910 or email befriending@dorsetmind.org.uk

Panacea in Mind Panacea in Mind is a support service for people suffering from anxiety conditions, including Agoraphobia, Social Phobia, Panic Disorder and related conditions such as Obsessive Compulsive

Contact: c/o Preston & Redman Solicitors, Hinton House, Hinton Road, Bournemouth, BH1 2EN

Disorder. The group has a newsletter and telephone mutual support service, as well as meetings every fortnight in Bournemouth.

The Turbary Park Friday Group & Monday Morning Club The Well Being In Mind Friday Group at the Turbary Centre offers light lunch and a desert. The menu is discussed, suggested and agreed by the Service Users and includes a variety of light snacks ranging from quiche and salads, soup and garlic bread, freshly baked baguettes with a variety of fillings, baked potatoes with a variety of fillings and salads and a fish and chips lunch once a month. All accompanied by a various deserts. The lunch costs £2.40 per person. The Monday Morning Club is open every Monday morning from 10.00 a.m. to 12.00 noon. If interested please contact the service coordinator, Val, 07816 640 294

Mind OUT Dorset Mind OUT Dorset is the lesbian, gay, bisexual and transgendered support group which meets at Over The Rainbow, St Michaels Road, Bournemouth. The group meets every Thursday, from 1.00 to 3.30p.m.

The Trinity Club The Trinity Club meets on Monday and Thursday afternoons, from 2.00 p.m. to 4.00 p.m. The Club meets at the Wesley Hall at Trinity Methodist Church, Southbourne Road, Bournemouth Activities include Badminton, Pool, Indoor Hockey and other sports and games. The first visit is free! There’s a 50p charge to cover the ea, coffee and biscuits.

SANEline

0845 767 8000

The lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Florence House 01202 584 320 49 Alumhurst Road, Bournemouth, BH4 8EP Email: jagoda.banovic@dhft.nhs.uk or liz.james@dhft.nhs.uk Leven House, 11 Leven Avenue, Bournemouth, BH4 9LH Email: leven.house@bournemouth.gov.uk

01202 764 415

Nightingale 49 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8EP Nightingale House, ward office 01202 584 303 Nightingale Court, ward office 01202 584 318 St. Ann’s Hospital 01202 708 881 69 Haven Road, Canford Cliffs, Poole, Dorset, BH13 7LN

Alcohol and Drug Dependency Community Drugs and Alcohol Services (CADAS) What can the service offer me? The team provide the following: »» Counselling, advice and support »» Support and counselling for families, friends and colleagues of people who have an alcohol or drug-related problem »» Needle and syringe exchange »» Support for people through their GP if prescribing is likely to be helpful in dealing with drug or alcohol problems »» Community detoxification programmes and in-patient detox if appropriate »» Support from other agencies who advise people with drug and alcohol-related problems »» Education and training about drugs and alcohol issues »» Alternative therapies, including ear acupuncture

Eating Disorders Adult Services Somerset & Wessex Eating Disorders Association Sweda is a user-led, pro-recovery charity based on the principles of self-help. Our aim is to serve those in Somerset & surrounding counties affected by eating disorders, which affect people of all ages; the majority being between 14 - 35 years of age. “Around 11% of sufferers are male.” Eating disorders are a severe and enduring mental illness, with the highest suicide and co-morbidity rates in mental health. Eating disorders have an impact on family members and friends of sufferers. Based in Street, Sweda can offer help and support to anyone in our area who is affected by eating disorders. This includes sufferers, carers, friends, and professionals.

Sweda Provides: • • • • • • • •

Telephone helpline Online chat Email/letter-writing support Website & online forums Information & leaflets Support groups Community support Counselling

For more information, please see our website;

www.swedauk.org To contact us, Email: support@swedauk.org Call: 01458 448 600

Who can seek help from CADAS? Anyone can ask for help. We can see people at Dorchester, Weymouth, Bridport, Blandford Forum, Sherborne, Shaftesbury, Gillingham, Lyme Regis and Portland. For people in West Dorset who cannot get to us, we will willingly visit at home. The service gives priority to people with complex needs.

Other informative & supportive websites: •

www.b-eat.co.uk

How to contact us You can contact CADAS by talking to one of the team by telephone, writing or calling in at the CADAS office in Dorchester. The office is open weekdays from 9 am-5pm and has a 24-hour answerphone.

•

www.caraline.com

•

www.bodywhys.ie

•

www.disordered-eating.co.uk

•

www.i-eat.org.uk

•

www.something-fishy.org

•

www.eatingdisorderssupport.co.uk

•

www.nice.org.uk/CG009

CADAS, 01305 265 635 28 High West Street, Dorchester, Dorset DT1 1UP E-mail: CADAS@northdorset-pct.nhs.uk Genesis, 01305 779 706 5 Belle Vue, Weymouth, Dorset DT4 8DR

Mental Health

NHS Inpatient Wards for Adult Services

WWW.I-EAT.ORG.UK

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Disabilities

Disabilities Information about Disability in Dorset and listings are provided for wheel chair and equipment provision. For physical disabilities in care homes please see our care homes section page 16. The Disability Rights Handbook Access Dorset Welcome to Access Dorset! Access Dorset aims to enhance the everyday lives of disabled people, older people, carers and other people who may benefit from support or information. Access Dorset is a ‘user-led’ organisation, run by disabled and older people. We are a membership organisation and welcome the involvement of our members in furthering the inclusion of disabled and older people in society. We bring together a partnership of 17 user-led organisations and provide a gateway to their services and information. If you need advice or information or would like to get involved please do not hesitate to contact us: Telephone: 01202 771 336 Email: officemanagers@accessdorset.org.uk Or for more information please visit our website: www.accessdorset.org.uk

Disability Rights Handbook 2012-2013 £19.99 post free (£9.99 for people claiming benefits) The 37th edition of the Disability Rights Handbook is written by benefits specialists and provides information and guidance on benefits and services to advisors, disability organisations and disabled people. “This Handbook is easyto-use, accurate, packed with vital information and is an invaluable aid to any front-line worker who needs to keep up-to-date with the ever changing welfare system”. The Handbook provides: User-friendly guidance on how the benefit system works and how to make a claim Up-to-date information about how 2012 changes will affect your client The answers you need to help ensure the quality of your advice or claim what’s due to you.

Access Dorset Centres

Tel: 02072 503 222 | Email: enquiries@disabilityrightsuk.org

Access Dorset is creating two building based centres, in Wimborne and in Weymouth. These will be one stop shops for information and advice related to:

Radar NKS Key Scheme

• • • • •

The National Key Scheme (NKS) offers disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can now be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations in most parts of the country.

Aids and adaptations Healthy living Community safety Leisure and social connections Transport

The centres will be led by the local community. If you would like to get involved in shaping and running the centres please do not hesitate to contact Access Dorset: Telephone: 01202 771 336 Email: officemanagers@accessdorset.org.uk Or for more information please visit our website: www.accessdorset.org.uk

Radar Key The Radar Key enabling entry to toilet facilities for people with disabilities is obtainable from Disability Rights UK £4.00 (includes p&p).

Tel: 02072 503 222 | Email: enquiries@disabilityrightsuk.org

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Disabilities

Complete Care Services Directory Use Right Care Index Directory online to keep up to date with all latest health and care services.

www.RightCareIndex.com

What is DOTS Disability? DOTS Disability is an innovative social enterprise formed and led by local disabled people and carers. It was formed in response to a determination to achieve a progressive organisation, based on peer support, engaging with all disabled people whatever their impairment type. Disabled people and carers run the organisation, and the management and membership reflects the diversity of impairment types, and includes disabled people from varying backgrounds and age groups; carers and people recovering from drug and alcohol dependency. Since inception in 2007, our membership has grown to over 100 and is set to increase to 300 within the next year. Out of our existing membership, about 50% are currently actively involved in DOTS activities

Care Homes - Home Care - News - eBooks Charities - Authorities - Motability - Many More

Wheelchair Provision Dorset Mobility, Unit 14 Jubilee Close, Weymouth Dorset Wheelchairs (NHS): (East) The Acorn Building, St Leonards Hospital, Ringwood Rd, BH24 2RR

01305 781 122

01202 892 874

(West) Unit F2, Marabout Industrial Estate, Dorchester, DT1 1YA

01305 261 210

Freedom Mobility, The Old Wagonworks, Birdbush, Shaftesbury, SP7 9HH

01747 829 549

Mobility UK Solutions, 59 High Street, Poole, BH16 6BL

01202 625 524

Care Store, Unit 1 / Jubilee Enterprise Centre, 15 Jubilee Cl, Weymouth, DT4 7BS

01305 776 644

Purbeck Mobility, St. Johns Hill, Wareham, BH20 4NB

01929 552 623

Bridport Mobility, 55 East Street, Bridport, DT6 3JX

01308 424 266

Colmer Care, 01308 459 000 Unit 7 / Hounsell Building, Bridport, DT6 3BE

Who do we provide? We are a user led organisation using our income to provide services for disabled people and carers, promoting access to leisure/health, education and work. Our income is generated by providing disability equality services to statutory, voluntary and business sectors. Our disability equality services include: »» Consultation »» Disability Equality Schemes »» Impact Assessment Consultation Groups »» Disability Equality Training »» Access and Mystery Shopper Audits »» Customer Satisfaction Surveys We provide a peer led information, advice and advocacy service, supporting individuals to make their own choices and exercise control over their lives. Through our information and advocacy service, and our corporate services, we continually work within the social model of disability, supporting individuals and organisations to recognise, reduce and remove barriers to access. Our Clients Our current clients include: »» Bournemouth Borough Council »» Dorset County Council »» Bournemouth and Poole NHS Trust »» Synergy Housing Group »» Castlepoint Shopping Park »» Condor Ferries Action and Learning Site DOTS Disability are funded by the Department of Health as a User Led Organisation ‘Action and Learning Site’. The grant was successfully won by DOTS in partnership with the charity Help and Care. We are working with disabled people and the organisations that represent them to explore a collaborative model for a Centre for Independent Living in Bournemouth. Please Email DOTS Disability or call us anytime for more information. Telephone: 01202 771 336

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Day & Respite Care The listings in this section include   Day Services and Respite Centres throughout Dorset. Some home care agencies (page 33) and care homes (page 20) also provide these services.

Day Services Day care is provided for people who need support to enable them to live as independent and fulfilling a life as possible in their own homes. Dorset has a range of centres throughout the county. There are small centres in villages and towns, which may be in converted buildings or community rooms as well as larger modern purpose built centres. We also have arrangements with some private and voluntary organisations to provide day care on our behalf. Our aim is to provide care for people in their own communities where they can continue or develop new friendships close to home, taking advantage of other locally organised support. Day care services are run by qualified and experienced staff who are trained to provide the care and support you need. We provide day care for those: »» Who are old and frail »» Who have dementia »» Who have a physical or sensory disability »» Who have a learning disability »» Who have, or are recovering from, a mental illness People may also attend a day centre for respite care to give carers a break from their caring responsibilities. Who is eligible for day care services? We have a duty to assess anyone who is eligible for community care services, but we have to work within the resources available to us each year. This means we are not able to offer services to everyone who contacts us. To make sure that services are provided fairly and used to support people in the greatest need, we use guidelines which we call ‘eligibility criteria’. We assess people’s assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. We will do this to find out if the level of your individual needs qualifies you for a day care service. We have a factsheet ‘Fair access to care services’ which explains this further. What is day care? Day care is provided for people who need help and support to continue living at home. This may be support to retain or regain independence or respite care, to give carers a break. The level of help needed and a plan of activities is discussed and agreed with each person before they come to the centre. This plan will be recorded and a copy given to you, which we will then check together on a regular basis to ensure it meets your needs.

You will be encouraged to take an active part in this planning. Activities that may be available are: »» Gentle exercise groups and help with mobility »» Learning, or relearning daily living skills, such as cookery »» Quizzes, board games, arts and crafts, reminiscence, singing, gardening, debates and discussion groups, stories and poetry »» Visiting speakers on a variety of interests »» Visiting advisers on pensions, benefits, housing, health and safety »» Special equipment advice to help overcome disability »» Special projects which can sometimes take place out in the community »» Training or work projects for people with learning or physical disabilities Charges for day care service There is no charge to you for day care services. Where there is a catering service, you will be able to choose from a menu of reasonably priced meals and drinks. Many people are assessed as able to make their own way to their day centre, but for people who can’t get to the centre any other way, Dorset County Council have a fleet of vehicles which are specially adapted to carry wheelchairs. The vehicles collect people from home, take them to the centre and return them home at the end of the session. How do you apply for day care services? If you think you or someone you know needs the support that day care can provide you can ask for an assessment. If you are a new customer or have no current involvement with us, please contact the Adult Access Team, Dorset Direct, PO Box 7184, Dorchester, Dorset DT1 9ER. Tel: 01305 221 016 Minicom: 01305 267933. Email: adultaccess@dorsetcc.gov.uk If you currently receive a service from us, please contact your social care local office (see information section for contact details). ©Crown Copywrite

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Day Care & Respite

Dorset’s Fiftyplus Forums There are currently 13 fiftyplus forums across Dorset, run by local over 50s volunteers. These independent action groups work to influence the planning and delivery of local services by providing opportunities for the over 50s to have their say on issues that concern them, looking for constructive ways to combat difficulties. They provide information about services and developments, while working together to help improve the wellbeing of older people. Regular meetings are held and the majority of forums produce their own newsletters, which are widely distributed. Fiftyplus forums also provide a social and communication network for many isolated people. Collectively, Dorset’s fiftyplus forums work together in an association known as Dorset Fiftyplus, which has representatives on key strategy groups aiming to influence positive change. Forums are supported by a Forum Development Officer, Hilary Foggo, who is employed through Age UK Dorchester that jointly funds the initiative with Dorset County Council, NHS Dorset, Bluebird Care and national Age UK . She says “Dorset’s Fiftyplus forums currently have a contact membership of 3,500 over 50s and this is growing all the time. 70 volunteers are organising the forums through their planning groups.”

Image courtesy of Age UK Dorchester

Free training is provided to planning group members and Dorset Fiftyplus has run countywide conferences on issues such as housing, transport and day services. A research project was also undertaken into the provision of Dorset’s care services. For more information, or to contact individual fiftyplus forums, Tel: 01305 269 444 | forums@acdorchester.org or visit the forum pages on www.acdorchester.org ©Age UK Dorchester

Respite Care

Day Centres in Dorset

When you are taking care of somebody you also need to think about caring for yourself. Depending on the type and intensity of care needed, your own health and well-being can be compromised by looking after someone else. In most jobs you get paid holidays - you should try to take some time off from caring too!

The Acorns Day Centre, 5 Grosvenor Road, Weymouth, DT4 7QL

You can get some respite from your caring role in a number of different ways: 1. Residential respite: The Person you care for goes away to be looked after by someone else for a while – residential or nursing care or on holiday. 2. Domiciliary care: Someone comes into your home and takes over care for a while (a few hours or sometimes overnight) so you can go out or have some time to yourself. 3. You can sometimes get a break when the person you care for is involved in other activities – for instance at school, at a Day Centre.

Alumhurst Day Centre, Alumhurst Road, Bournemouth, BH4 8ER

01202 761 183

Beechwood Day Centre, 2A Owls Road, Bournemouth, BH5 1AA

01202 302 910

Boscombe Day Centre, 2a Owls Road, Bournemouth, BH5 1AA

01202 309 745

Assessment of needs by the Local Authority The first step is usually to approach the local authority to ask for an assessment for the person you care for – and for you as his/her carer. The Local Authority social worker doing the assessments will consider the needs of the person you care for, and your needs as their carer, and consider what services they may be able to provide (bearing in mind local priorities and availability of services). They will also do a Financial assessment under their Charging Policy which means that you (or – more usually – the person you care for) may be charged for the services according to means. © Copyright 2005 - 2010 The Princess Royal Trust for Carers

01305 760 583

Altogether Care LLP 01305 230 279 21 Glendinning Avenue, Weymouth, DT4 7QF

Bourne Pursuits LLP, 07872 627 301 60 Leybourne Avenue, Redhill, Bournemouth, BH10 6HF bournepursuits.co.uk Broadwaters, 55 Wick Lane, Bournemouth, BH6 4LA

01202 427 933

Christchurch Day Centre, 01425 278 644 250 Lymington Road, Christchurch, BH23 5ET Darracott Day Centre, 01202 419 693 Darracott Road, Pokesdown, Bournemouth, BH5 2AY Diverse Abilities Plus, (See ad page 43) 01202 739 560 ‘Barnabas’ Centre for adults, Poole, BH12 4NZ www.diverseabilitiesplus.org.uk/adults/barnabas

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorchester Day Centre, Acland Road, Dorchester, DT1 1SH

01305 269 073

Dorset Community NHS Trust,

01305 250 731

My-Cubes Day Support,

0844 544 898

PO Box 7048, Verwood, BH31 9BJ | www.my-cubes.co.uk/

Herrison Road, Dorchester, DT2 9RJ

Poole Day Centre,

01202 721722

12A Commercial Road, Poole, BH14 0JW

Fairfield Day Centre,

01305 821 337

East Street, Portland, DT5 1NF

Purbeck Day Centre,

01929 557 746

Sandford Lane, Wareham, BH20 4DY

Fourways Centre,

01202 670 225

Constitution Hill Road, Parkstone, Poole, BH14 OQA

Garland Road Day Centre,

Sea View Centre,

01202 721 590

Croft Road, Parkstone, Poole, BH12 3LD

01202 673 632

Garland Road, Poole, BH15 2LD

Spetisbury Manor,

01258 857 378

Spetisbury, Blandford, DT11 9EB

Greenfields,

01308 425 988

Hospital Lane, Bridport, DT6 5DR

Stourview Day Centre,

01258 473 152

Stour View, Bath Road, Sturminster Newton, DT10 1DR

Juniper Centre,

01202 486 114

32A, Jumpers Road, Christchurch, BH23 2JT

Malvern Day Centre,

The Verwood Day Centre,

01202 828 345

West Abbey Care Centre

01935 411 136

Jenner Close, Verwood, BH31 7QE

01202 537 876

1005 Wimborne Road, Bournemouth, BH9 2BS

Stourton Way, Yeovil, BA21 3UA

Dorset Reclaim

Dorset Reclaim began in 1998, and for ten years we have been fullfilling our aims and objectives by: Supplying low income families with good quality furniture, electrical and household goods. Providing training and volunteering opportunities to help develop work and social skills. Encouraging local people to re-use and recycle, thereby reducing the amount going to landfill. Dorset Reclaim is dependant on a voluntary workforce to keep the wheels turning, with a variety of jobs on offer. These include:• Assisting and advising our clients • Helping to organize the warehouse, recieving

• • •

•

deliveries, and sorting orders Van driving Assisting with deliveries and collections Repairing furniture, and a host of other work needed around the warehouse Helping test and repair

For general enquiries about Dorset Reclaim, please contact:

Bournemouth Depot:

Poole Depot:

General enquiries: 01202 394 963 or for Bournemouth area collections: 01202 773 384

Dorchester Depot:

85 Stanley Road, Springbourne, Bournemouth, BH1 4SD

our electrical goods • Office and administration, taking phone calls etc. • I.T., helping with donated computers etc.

3, Didcot Road, Nuffield Trading Estate, Nuffield Road, Poole, BH17 0GD Tel: 01202 679 080

Unit 5, Poundbury West Industrial Estate, Poundbury Road, Dorchester DT1 2PG Tel: 01305 267 711

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Sheltered Housing

Sheltered Housing Sheltered Housing (Retirement Housing) in Dorset is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early. Schemes and options Sheltered housing is often called retirement housing or wardenassisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 60 dwellings which may be bedsits, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. Scheme Manager (Warden) The scheme manager/warden is usually expected to: »» Get to know older people living in their scheme; giving them information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate. When in the building the scheme manager will also respond to the emergency alarm. »» Manage the scheme, e.g. looks after the maintenance of the communal areas. However, the scheme manager is employed by the management organisation and the duties vary considerably between schemes. Some have a resident manager/warden and a 24- hour service; others have visiting or part time staff. The scheme manager/warden is NOT expected to provide personal care for residents, nor to carry out tasks like shopping or cleaning. The scheme manager/warden’s salary and overheads account for a large part of the service support charges paid by both tenants and owner-occupiers. Community alarms »» Offer reassurance that help is at hand if needed »» By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day

»» »»

If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services. Alarm Systems are often used to provide assistance when the scheme manager/warden is not on duty or not in the scheme.

Is It Right For You? There are some important issues to consider when deciding whether sheltered or retirement housing is right for you. These included: »» if you need additional support or services, is it possible to organise them in your current home? »» how do you feel about moving into smaller accommodation, the possibility of having to buy smaller furniture, getting rid of possessions and the loss of a private garden? »» how do you feel about living in accommodation exclusively occupied by older people? »» if you are considering moving to a new area, are you moving away from friends, family and surroundings you know well? »» although you will want to discuss this with loved ones, make sure the final decision is yours. Moving to please someone else is not a good idea. Choosing a scheme Once you have decided to move to sheltered/retirement housing, you will need to consider which features are important to you. It is advised to visit several schemes and meet the scheme manager/warden and other residents. You may want to consider: location, local facilities and transport, communal facilities, whether pets are allowed, design and accessibility of the building, noise, security, whether there is a residents/tenants association, cost of rent/service/support charge, whether the cooker and fridge is provided, what kind of heating system is there and how it is controlled and what will happen if you become frail and need help with domestic tasks and personal care. Finding a scheme Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at www.housingcare.org or email at enquiries@eac.org.uk Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called

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Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: »» Some degree of housing need because of the physical condition of their present home; »» Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; »» That they are not easily able, for whatever reason, to buy rather than rent; »» That (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country, councils and RSL’s receive applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in

the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit. Buying You may also consider purchasing property. Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided. Information Sourced from the Elderly Accommodation Counsel (EAC). Visit www.housingcare.org, or call 020 7820 1343.

Companies offering sheltered housing for rent Abbeyfield Blackmore Vale Society Ltd, Pepperell House, Bleke Street, Shaftesbury, Dorset SP7 8JZ Tel: 01747 854 922

Abbeyfield Dorchester Society Ltd, 52 Prince of Wales Road, Dorchester DT1 1PP (Contact: Sheila Mitchell, Housekeeper, on 01305 263 894) Tel: 01305 837 579

BML Healthcare Ltd, 2-6 Cromer Road, Branksome, Poole, Dorset BH12 1NB Tel: 01202 767 776 mail@bmlhealthcare.co.uk

Boscombe Rotary & Inner Wheel Housing Association, 18 Owls Road,

Christchurch Housing Society, 35 Stour Road, Christchurch, Dorset BH23 1PP Tel: 01202 483 243 christchurchhousingsociety@hotmail.com

Bournemouth BH5 1AF Tel: 01202 301 103

Concord House Association Ltd, Bourne Housing Society Ltd, 44

Abbeyfield Lyme Regis & District Society Ltd, West Hill, Silver Street, Lyme

Nr Ringwood, Hampshire BH24 4AB Tel: 01425 403 767 info@broadleaf.com

Anchor Road, Bear Cross, Bournemouth, Dorset BH11 9HS Tel: 0845 600 1006

2 Montague Road, Boscombe, Bournemouth BH5 2EP Tel: 01202 481 141

Corfe Castle Charities,

Regis, Dorset DT7 3HS Tel: 01297 443 783

Abbeyfield Society, c/o the Area Housing

Bournemouth Ace Housing Association,

The Spinney, Springbrooke Close, Harmans Cross, Dorset BH20 5HS Tel: 01929 480 873

Manager: 07501 250 367 / House Manager: 01935 475 768 post@abbeyfield.com

89 Wimborne Road, Winton, Bournemouth BH8 9PH Tel: 01202 526 343

Countrywide Managing Agents,

Abbeyfield Wessex Society Ltd,

Bournemouth Borough Council, Housing & Voluntary Services,

Central House, Clifftown Road, Southend-on-Sea, Essex SS1 1AB Tel: 01702 330 073

Town Hall, St Stephens Road, Bournemouth BH2 6LL Tel: 01202 451 451

Cyril Wood Memorial Trust,

Bournemouth Housing Society for the Elderly,

Faulkner House, 31 West Street, Wimborne, BH21 1JS Tel: 01202 842 689

Ground Floor Annexe, 31 West Street, Wimborne, Dorset BH21 1JS Tel: 01202 880 958 info@abbeyfieldwessex.org

Abbeyfield Weymouth Society Ltd, The Lupins, 1-3 Greenhill, Weymouth, Dorset DT4 7SP Tel: 01305 772 458

Anchor Trust,

Woodlands, 11 Stourwood Avenue, Southbourne, Bournemouth BH6 3QD Tel: 01202 430 848 info@bhse.org.uk

Milestone Place, 100 Bolton Road, Bradford BD1 4DH Tel: 08457 75 85 95 enquiries.wy@anchor.org.uk

Bristol Churches Housing Association, 1-3 Surrey Street,

Banner Property Services, Riverside

St Pauls, Bristol BS2 8PS Tel: 0800 432 0004 enquiries@bcha.com

House, Holtspur Lane, Wooburn Green, High Wycombe, Buckinghamshire HP10 0TJ Tel: 01628 536 200

Faulkner House, 31 West Street, Wimborne, BH21 1JS Tel: 01202 883 503 info@ebht.org.uk

East Dorset Housing Association,

Bristowe Mini Homes,

Enterprise House, Old School Close, Ferndown, Dorset BH22 9UW Tel: 01202 864 200 info@edha.co.uk

Hotel Bristowe, Grange Road, Southbourne, Dorset BH6 3NY Tel: 01202 423 692

English Courtyard Association Ltd,

Beechcroft Trust Ltd, 1 Church Lane, Wallingford, Oxfordshire OX10 0DX Tel: 01491 825 522 info@beechcroft.co.uk

East Boro Housing Trust Ltd,

Glebe Barn, Cuxham Road, Watlington,

Broadleaf Management Services Ltd, Manor View Offices, The Cross, Burley,

Oxfordshire OX49 5NB Tel: 01491 615 960 info@englishcourtyard.co.uk

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Knightstone Housing Association Ltd, 129a Commercial Road, Parkstone,

Rotary Club of Wimborne Housing Association, c/o East Dorset Housing

Blandford Forum, Dorset DT11 8EY Tel: 01258 860 330

Poole, Dorset BH14 0JD Tel: 01202 505 480 poole@knightstone.co.uk

Association, Enterprise House, Old School Close, Ferndown, Dorset BH22 9UW Tel: 01202 886 143

Grange Management Southern Ltd,

Magna Housing Association Ltd,

Fifty5plus.com Retirement PropertySearch, Lower Green, Inkpen, Hungerford, Berkshire RG17 9D2 Tel: 01488 668 655

Hollands House, Poundbury Road, Dorchester DT1 1SW Tel: 01305 216 000 hollands@magna.org.uk

Guardian Management Services,

Millstream Management Services,

Milestone Place, 100 Bolton Road, Bradford BD1 4DH Tel: 01274 386 035 guardiansales@anchor.org.uk

Millstream House, Parkside, Christchurch Road, Ringwood, Hampshire BH24 3SG Tel: 0800 988 0786

Hadrian Properties Management Co, P.O. Box 80, Lichfield, Staffs WS13 6YR

Mill Street Housing Society Ltd,

Tel: 01543 410 922

Hanover Housing Association, Gateway House, Cornbrash Park, Bumpers Way, Chippenham, Wiltshire SN14 6RA Tel: 0800 280 2575 southwest. housingservices@hanover.org.uk

Unity Chambers, 34 High East Street, Dorchester DT1 1HA Tel: 01305 251 333

Municipal & Owen Carter Almshouse, 11 Winchester Place, North Street, Poole, Dorset BH15 1NX Tel: 01202 673 344

Peverel Retirement, Hanover Property Management, Nelson House, Alington Road, Eynesbury, St Neots, Cambridgeshire PE19 6RE Tel: 0800 280 2575 service.centre@hanover.org.uk

12 Centre Court, Vine Lane, Halesowen, West Midlands B63 3EB Tel: 0845 880 5560

Places for People Homes, 1st Floor, 4

Home of Devenish, Post Office

Horsefair Mews, Romsey, Hants SO51 8JG Tel: 0800 432 0002

Chambers, 67 St Thomas Street, East Chaldon, Weymouth, Dorset DT4 8HB Tel: 01305 768 888 ejl@pengillys.co.uk

Poole Borough Council, Poole Housing Partnership Ltd,

Housing 21, 9 Avro Court, Ermine Business Park, Huntingdon, Cambridgeshire PE29 6WG Tel: 0370 192 4000 lettings@housing21.co.uk The Triangle, Baring Road, Beaconsfield, Buckinghamshire HP9 2NA Tel: 0370 192 4000 enquiries@housing21.co.uk

Jonathan & Rebecca Edwards Charity, c/o Battems Solicitors, 26 St Thomas Street, Weymouth, Dorset DT4 8EJ Tel: 01305 774 666

Beech House, 28-30 Wimborne Road, Poole, Dorset BH15 2BU Tel: 01202 633 800 enquiries.php@poole.gov.uk

Poole Old Peoples Welfare & Housing Society Limited, 11 Winchester Place, North Street, Poole, Dorset BH15 1NX Tel: 01202 673 344

Purbeck Housing Trust, Prospect House, Sandford Lane, Wareham, Dorset BH20 4DY Tel: 01929 558 400 info@purbeckhousing.co.uk

Johnson Cooper Limited, Phoenix House, Christopher Martin Road, Basildon, Essex SS14 3EZ Tel: 0845 002 4444 info@johnsoncooper.co.uk

Raglan Housing Association Ltd, 22-24 Oxford Road, Westbourne, Bournemouth, Dorset BH5 1JF Tel: 0845 070 7772 south@raglan.org

King Alfred Housing Association

Salvation Army Housing Association, Barber Surgeons Hall, 1a Monkwell Street, London EC2Y 5BL Tel: 020 7332 4800 head.office@saha.org.uk

Sanctuary Shaftesbury, Estuary House, Peninsula Park, Rydon Lane, Exeter, Devon EX2 7XE Tel: 0800 083 9283 sanctuary.shaftesbury@sanctuary-housing.co.uk

Signpost Housing Association Ltd, Signpost House, Sunrise Business Park, Blandford Forum, Dorset DT11 8SA Tel: 01258 484 800 customerservices@sha.co.uk

Soroptimist (Poole) Housing Association, 111 North Road, Parkstone, Poole, Dorset BH14 0LU Tel: 01202 722 061

St John the Baptist & St John the Evangelist, The Abbey Close, Sherborne, Dorset DT9 3LH Tel: 01935 846 770 stjohnsalmshouse@btconnect.com

Sunrise Senior Living, Crofton House, 16 Warwick Road, Beconsfield, Buckinghamshire HP9 2PE Tel: 01494 739 000

Tateland Management Company Ltd, Valley House, Union Street, Cheddar, Somerset BS27 3NB Tel: 07990 592 646

Teachers Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU Tel: 020 7440 9440 enquiries@teachershousing.org.uk

Tregonwell Almshouse Trust, Brookside, Milton Mills, Milton Abbas, Blandford Forum, Dorset DT11 0BQ Tel: 01258 880 481 davbreda@tiscali.co.uk

Twynham Housing Association Ltd, 2nd Floor, Dolphin House, Wick Lane, Christchurch, Dorset BH23 1HX Tel: 01202 460 460 info@twynham-housing.co.uk

Ltd, Spillers House, Old Boundary Road, Shaftesbury, Dorset SP7 8EP Tel: 01747 853 128

Remus Management Ltd, 36 St Ann

Kingsdale Group,

Retirement Lease Housing Association, 1 Pickford Street, Aldershot,

Christchurch, BH23 4GE Tel: 0800 7837 837 call.centre@westernchallenge.co.uk

Hampshire GU11 1TY Tel: 01252 356 000 info@rlha.org.uk

Weymouth & Portland Housing, Egdon

Kings House, Greystoke Business Centre, High Street, Portishead, Bristol BS20 6PY Tel: 01275 817 111 estates@kingsdale.co.uk

Street, Salisbury, Wiltshire SP1 2DP Tel: 01722 328 685 info@remus.uk.com

Western Challenge Housing Association, Spinnaker House, Grange Rd,

Hall, Lynch Lane, Weymouth, Dorset DT4 9EU Tel: 01305 206 800 info@wphousing.co.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Sheltered Housing

Four Seasons Healthcare (Dorset) Ltd, Millbrook House, Child Okeford,

Motability Telephone: 0845 456 4566 (8.30am till 5.30pm Monday to Friday)

Website: www.motability.co.uk

Motability, the national charity (registered charity no:

»»

299745), has overall responsibility for the Motability Scheme: We direct and oversee the Scheme. We raise funds to provide financial help to Scheme customers who would otherwise be unable to afford the type of car and any adaptations that they need. We administer the Government's Specialised Vehicles Fund which provides financial assistance for customers who need to travel in their wheelchairs. We provide technical support to customers and the adaptation and conversion industry.

»» »»

»»

The Motability Car Scheme is administered on a contract basis by Motability Operations, a not-for-profit private company owned by the major banks. The Wheelchair and Scooter Scheme is operated by Route2mobility, a limited company, under contract to Motability. The Motability Scheme enables disabled people to obtain a car, powered wheelchair or scooter simply by using their government-funded mobility allowances. Customers exchange their allowance for a worry-free mobility package, including: »» Car, powered wheelchair or scooter »» Insurance »» Servicing »» Tyres »» Breakdown cover »» Adaptations and wheelchair accessible vehicles are also available. The Scheme is open to anyone who receives one of the following benefits, and has at least 12 months’ award length remaining when they apply: »» Higher Rate Mobility Component of Disability Living Allowance »» War Pensioners’ Mobility Supplement.

‘‘

Around two-thirds of our customers drive, but nondrivers can get a car as a passenger. Similarly, parents Thanks to and carers can also apply on behalf of a child. Motability I now have

my independence to travel Over 530,000 disabled people currently use the Motability Mrs Lockyer, Hampshire Scheme and 97% of them would recommend it to their friends. A further 1.3 million are eligible to join but have not taken advantage of doing so, simply because they may be unaware that they can. 95% of our customers choose to lease a car through Motability’s Contract Hire agreement, which gives you: »» A new car of your choice every 3 years »» Insurance and personal accident cover »» Servicing and maintenance »» Full breakdown assistance from RAC »» Replacement tyres fitted by Kwik-Fit »»

Window or windscreen replacement at no extra cost.

Our worry-free policy continues right to the end of your threeyear lease with a seamless transfer to your new car. What’s more, you can choose from over 4,000 cars - no wonder 97% of our customers would be happy to recommend us. Some customers may prefer to buy their own car, in which case our Hire Purchase scheme might be for you. If you choose Hire Purchase, you negotiate the actual purchase price with your Motability dealer. With Hire Purchase, you will also be responsible for organising and paying for comprehensive insurance, breakdown recovery, your car tax disc, servicing and repairs. (If you choose to buy a car with a Hire Purchase agreement, you will need to be receiving the allowance for the full length of your agreement.) For more information call our general enquiries phone number: 0845 456 4566, or go to www.motability.co.uk

Images courtesy of Motability

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

’’

Motability

Dealerships in your area Mitsubishi Poole Mitsubishi

Nissan

Alfa Romeo Meridien Majestic Bournemouth

01202 844800

BMW/ Mini Westerly Dorchester Wood of Bournemouth

George Hartwell Ferndown Howards Dorchester Westover Christchurch/Poole

01202 545700

Renault

01305 751444 01202 431883 01202 893589

01202 520000

Ford Chesil Beach Motors Portland/Weymouth Dorchester Ford English Ford Poole Harbour Bonfield Garage Ltd Bridport Hine Motors Shaftesbury Keith Motors Ltd Christchurch St Michaels Garage Swanage Verwood Ford Wool & Bovington Motors Ltd Wareham

01305 820483 01305 217000 01202 715577 01308 421777 01747 852333 01425 271371 01929 480221 01202 825222 01929 462248

Honda Ash Honda Dorchester Horizon Motor Co Ltd Poole/Christchurch

01305 251844 01202 740270

Hyundai Sewards Christchurch Westover Hyundai Bournemouth

01202 862286 01305 266066 01202 703603

Bride Valley Motors Dorchester Westover Renault Poole

Fiat Westover Fiat Poole

01305 263031 01202 532100

Peugeot

Citroen M M C Dorchester Penton Bournemouth Simon Hartwell Ltd Ferndown

Dorchester Nissan Dorcester Westover Nissan Bournemouth

01305 267411 01202 535535

Chevrolet Seward Chevrolet Poole

01202 243000

01202 489000 01202 635025

01305 889421 01202 635000

Seat Snows Seat Poole

01202 627455

Skoda Westover Skoda Wimborne

01202 696579

Sukuki Horizon Suzuki Poole Lanehouse Suzuki Dorchester

01202 730589 01305 257975

Toyota Westover Toyota Bournemouth

01202 532020

Vauxhall Lanehouse Vauxhall Bridport/ Weymouth Eden Vauxhall Poole/Christchurch

01305 760000 01202 489000

Volkswagen Breeze Volkswagen Poole Heritage Dorchester

01202 713000 01305 267881

Volvo Snows Volvo Poole

01202 627450

Jeep Majestic Garage Ltd Bournemouth

01202 525111

Kia Westover Kia Ferndown

01202 974039

Land Rover Westover Land Rover Christchurch

01202 462222

Mazda Magna Mtr Co Ltd Christchurch/Poole Wey Valley Mazda Weymouth

01202 476789 01305 812683

Mercedes Benz Mercedes-Benz of Dorchester/Poole

01305 264 494

help: your questions answered Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details Q. I know that I can get in and out of my present car in a way that suits me. Should I

Q. Will I get my advance payment back at the end of my car lease?

That might simply be because they are ‘different’ from your present car. Or it could be that the vehicle really isn’t suited to your needs. Don’t ignore those first instincts. If you are less than comfortable when trying out a new vehicle, there could be a simple solution to the problem – or you may need to try a different vehicle.

Make sure your ‘new car feeling’ is a good one. Don’t settle for a car which has inconvenience or discomfort built in!

measuring up

Being able to compare key measurements, either between your existing car and any potential new car, or between cars that you are considering, can be a great help. Motability has worked measurements of our most popular cars to help you with anaccessibility. independent consumer research charity, and find outRicability, more about car Below are the top five panel measurements you could people, use when to take over 65 measurements their of disabled considering your new car: of our most popular cars to help you find out more about car accessibility. Below are the considering your new car:

Some cars just don’t feel right...

That might just be because they are ‘different’ from your present car. Or it could be that the vehicle really isn’t suited to your needs. Don’t ignore those first instincts. If you are less than comfortable Being able to compare key measurements, either when trying out a new vehicle,between thereyour could becara and simple solution existing any potential new car, or between carsdifferent that you arevehicle. considering, can be a to the problem - or you may need to try great help. Motability has worked with Ricability, an Make sure your ‘new car feeling’ is a good one. Don’t settle independent consumer research charity, and their for a car which has inconvenience discomfort in! 65 panel ofor disabled people, to built take over

Measuring Up

Carrying a w heelchair: Does your wheelchair fit? Test with the wheelchair folded and the car seats upright; and with the wheelchair partially folded and the rear car seats folded down.

Entry space: Can you easily and comfortably get into the car?

Seat Height:

Head room (door):

Door opening angle:

Are the seats at the right height to reach the controls and have good all-round vision?

When your seat is in the right position, is there comfortably enough headroom for you and for any passengers?

Does the door open wide enough for you to get in, but not so wide that you can’t then close the door?

assess: start with a car you know

research and information for older and disabled people Ricability is the trading name of the Research Institute for Consumer Affairs (RICA). We are a national research charity dedicated to providing independent information of value to disabled and older consumers. Under our trading name of Ricability, we research and publish consumer reports. They are all based on rigorous research and provide practical information needed by disabled and older consumers. As the Research Institute for Consumer Affairs we also work with manufacturers, service providers, regulators and policy makers to improve products and services. Our aim is to increase their awareness of the needs of disabled and older consumers through specialist research. Find a car -car measurement database. This car measurement database can help you draw up a shortlist of cars if you have a disability. It helps you find the car models that are easiest for you to get in and out of and stow a wheelchair or other equipment. It includes detailed measurement data on over 500 cars. New ones are added continuously. »» Car measurement database search for cars with particular dimensions e.g low sill, high seat, wide door »» List of cars measured to see all the 500 + car models and print a factsheet that has measurements and photos »» Things to look for tells you what dimensions are important »» Explanation of ratings used by Motability Mobility address list -Address information for companies and organisations that provide mobility services and products.

Car controls -This guide is for disabled and older drivers who need to adapt the controls in their car. The range of controls is now so wide that almost anyone can drive, providing they meet DVLA requirements. It will give you a starting point to think about what type of adaptation you might need and to help you explore what is possible. Getting a wheelchair into a car -This guide describes what equipment is available to help get a wheelchair into a car and transport it safely. It includes information about different types of hoists, racks and trailers. Getting in and out of a car -Whether you’re in a wheelchair, or just find it difficult to get in and out of a car, this guide can help. It starts with advice on techniques you may find useful, and then covers aids for those who need more help getting from a wheelchair and into a car. Motoring if you have a particular disability -Series of seven guides for people with particular disabilities with tips, information about adaptations and where to go for further help: Motoring after amputation, Motoring with arthritis, Motoring after brain injury, Motoring with cerebral palsy, Motoring with multiple sclerosis, Motoring after a stroke, Motoring with restricted growth.

Ricability, Unit G03, The Wenlock Business Centre, 50 - 52 Wharf Road, London, N1 7EU www.ricability.org.uk 020 7427 2460

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Motability Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre. Visit www.carsharedorset.com for more info

Blue Badge Scheme

The blue badge scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: »» receive the Higher Rate of the Mobility Component of the Disability Living Allowance »» are registered blind »» receive a War Pensioner’s Mobility Supplement You may also be eligible for a badge if you are over two years old and either: »» have a permanent and sustainable disability which means you cannot walk, or if walking is very difficult »» drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter »» If you are a parent of a child who is less than two years old, you may apply for a badge for your child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times. The concessions provided under the scheme apply to on-street parking only. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Car/Road Tax Exemptions

You may claim exemption from vehicle excise duty (road tax) if you’re receiving one of the following: »» The higher rate mobility component of the Disability Living Allowance »» The War Pensioner’s Mobility Supplement If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. Be registered either to you or your nominee 2. Only be used for your benefit 3. Be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions. Vehicle excise duty (road tax) exemption can only apply to one vehicle. Once you get your tax exemption status and once you have your tax exemption disc, you can apply for a refund for any whole months remaining on your existing tax disc at the day the DVLA gets your application. For DLA exemption call 0845 712 3456 For War Pensioners Scheme call 0800 1692 277 Information courtesy of www.disabledinfo.co.uk/

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Bournemouth Boscombe Shopmobility, Ground Floor Car Park, Sovereign Centre Boscombe Bournemouth, BH1 4SX Day: 01202 399 700 | Fax: 01202 399 700 bmthcommunitytransport@googlemail.com Castle Point, Ground Level Car Park, Castlepoint, Hamblin Way, Castle Lane West, Bournemouth, BH8 9XA Day: 01202 598 295 | Fax: 01202 598 295 bmthcommunitytransport@googlemail.com ------------------------------------------------------

C/O Poole Shopmobility Christchurch c/o Poole Shopmobility, Wheels for Freedom, Christchurch Dorchester c/o Poole Shopmobility, Wheels for Freedom, Dorchester Ferndown c/o Poole Shopmobility, Wheels for Freedom, Ferndown Poole Poole Shopmobility, Wheels for Freedom, Level B, Multi Storey Car Park, Kingland Crescent, Poole Out n` About Mobile Unit c/o Poole Shopmobility, Wheels for Freedom, Poole Weymouth c/o Poole Shopmobility, Wheels for Freedom, Weymouth Wimborne c/o Poole Shopmobility, Wheels for Freedom, Wimborne

Contact for all the above: Ross Smith Day: 01202 661 770 | Fax: 01202 670 450 ross@pooleshopmobility.org.uk www.pooleshopmobility.org.uk --------------------------------------------------------

Wareham

Purbeck Mobility, St Johns Hill, Wareham, BH20 4NB Day: 01929 552 623 | Fax: 01929 552 623 info@purbeckmobility.com | www.purbeckmobility.com

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Advocacy Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice. (Action for Advocacy) Advocacy can help people become more aware of their own rights, to exercise those rights and be involved in and influence decisions that are being made about their future. Crucially advocacy can empower people to speak up for themselves. Independent or impartial? People feel more able to speak to someone who does not have any control over their care or access to services. This makes it important that advocates are independent of those services. Advocates are not impartial. They are there to express their client’s wishes as if they were their own. An advocate’s first duty is to support their client. It is important those advocates stay, and are seen to be, independent of those services. Clarity Of Purpose The advocacy scheme will have clearly stated aims and objectives and be able to demonstrate how it meets the principles contained in this Charter. Advocacy schemes will ensure that people they advocate for, service providers and funding agencies have information on the scope and limitations of the schemes’ role. Putting People First The advocacy scheme will ensure that the wishes and interests of the people they advocate for direct advocates’ work. Advocates should be non-judgmental and respectful of peoples’ needs, views and experiences. Advocates will ensure that information concerning the people they advocate for is shared with these individuals. Empowerment The advocacy scheme will support self-advocacy and empowerment through its work. People who use the scheme should have a say in the level of involvement and style of advocacy support they want. Schemes will ensure that people who want to, can influence and be involved in the running and management of the scheme. Equal Opportunity The advocacy scheme will have a written equal opportunities policy that recognises the need to be proactive in tackling all forms of inequality, discrimination and social exclusion. The scheme will have in place systems for the fair and equitable allocation of advocates’ time.

Accountability The advocacy scheme will have in place systems for the effective monitoring and evaluation of its work. All those who use the scheme will have a named advocate and a means of contacting them. Accessibility Advocacy will be provided free of charge to eligible people. The advocacy scheme will aim to ensure that its premises, policies, procedures and publicity materials promote access for the whole community. Confidentiality The advocacy scheme will have a written policy on confidentiality, stating that information known about a person using the scheme is confidential to the scheme and any circumstances under which confidentiality might be breached. The advocacy scheme will be structurally independent from statutory organisations and preferably from all service provider agencies. The advocacy scheme will be as free from conflict of interest as possible both in design and operation, and actively seek to reduce conflicting interests. Supporting Advocates The advocacy scheme will ensure advocates are prepared, trained and supported in their role and provided with opportunities to develop their skills and experience. Complaints The advocacy scheme will have a written policy describing how to make complaints or give feedback about the scheme or about individual advocates. Where necessary, the scheme will enable people who use its services to access external independent support to make or pursue a complaint. Editorial from: The Advocacy Charter. Developed in 2002 by Advocacy Across London (AAL). An accessable leaflet is available from the publication section of Action for Advocacy’s website: www.actionforadvocacy.org.uk/

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorset Advocacy aims to help individuals who are struggling to speak up for themselves. They might be in a crisis situation, or they might want to bring about some sort of change in their life. An example might be someone who is unhappy where they are living and would like to move, but is not being given the support they need to do it. An advocate could help them to look at the choices that need to be made, and get other people involved so that the move becomes possible. Another example might be someone who is admitted to hospital and is not getting the care they need. An advocate could challenge hospital staff and highlight the patient’s needs while providing a valuable support for the person. Dorset Advocacy tries to influence and challenge services in order to make people’s lives better. Advocates can visit people wherever suits them. This might be at home, in the pub or at their offices in Dorchester and Poole. Dorset Advocacy also has an IMCA (Independent Mental Capacity Advocacy) hotline available on: 0845 389 1762. email: enquiries@dorsetadvocacy.co.uk

Advocacy

Dorset Advocacy

OPAAL DVD - Voices for Older People’s Advocacy OPAAL UK has launched a DVD called Voices for Older Peoples Advocacy. The DVD can be used to: Introduce advocacy to older people who know nothing about it, including those who are considering whether an advocate could benefit them Introduce advocacy to people who are considering training as citizen advocates themselves To provide information to groups for example, with a group of social work students, a tenants association, or a neighbourhood planning group where there is a good opportunity to promote independent advocacy. OPAAL UK are keen to ensure a wide audience for this work so do not make a charge for the DVD. However as they are hoping to further their Multi-Media work with older people they would welcome donations. Postage and packing costs £1.50 for one DVD. If you require multiple copies please contact the administrator Jo Swinswood at jo@bjf.org.uk to obtain the correct price to meet your request. 01782 844 036.

Dorset Mental Health Forum The Dorset Mental Health Forum is an independent charity established in 1992. We provide information and signposting for mental health service users and their carers, as well as for other interested parties such as members of the general public and the statutory services. Practical advice is offered through our own dedicated Advocacy Service which also has a statutory responsiblity to provide Independent Mental Health Advocacy (IMHA) across Dorset. Tel: 01305 257 172 | Fax: 01305 261 049 Email: admin@dorsetmentalhealthforum.org.uk www.dorsetmentalhealthforum.org.uk/advocacy.html

Action For Advocacy

aa 4

Since its launch in 2002, advocacy organisations from across the country have adopted the Advocacy Charter. In total over 75 organisations contributed to its development and many more advocacy organisations use it regularly as a tool to focus on key advocacy issues and guide their work. Developed as a set of core principles for advocacy, the Charter is designed: »» To inform advocacy practice and training »» To raise awareness of the value of Advocacy »» As a tool for negotiating with funding and commissioning bodies »» As a quality assurance mechanism

action

The CareAware Advocacy Service provides a ‘one stop’ facility to answer all of your care funding questions. The Advocacy service can provide information, advice and guidance on: Understanding social services assessment procedures Sourcing appropriate home care services and support Finding and selecting a suitable care home Establishing entitlement to state benefits Maximising support from the local authority Paying care fees, protecting assets Ensuring your wishes are respected and using Enduring/Lasting Power of Attorney or equivalent 0161 707 1107 | www.careaware.co.uk »» »» »» »» »» »» »»

In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website, a free, independent and good quality advice and information service about housing and care options for older people, their families and carers.

for advocacy

To receive more information access us at: Tel: 020 7921 4395 Email: info@actionforadvocacy.org.uk Web: www.actionforadvocacy.org.uk

FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: Money and benefits, Care in any setting, from your own home to a care home, Housing options from adapting your own home or choosing retirement housing to care homes. 0800 377 7070 | www.firststopcareadvice.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Advocacy Listings for Dorset A4e Tel: 0800 345 666 Physical Disabilities & Sensory Impairment

Age UK Dorset Tel: 0800 169 6565 (See information page 78)

AdvoCare Carers Tel: 01202 737 592 Bournemouth Housing Advice Service (SHELTER) Tel: 01202 209 419 Email: bournemouth@shelter.org.uk Web: www.shelter.org.uk

Bournemouth & Poole Advocacy Tel: 01202 399 813 Citizens Advice Bureau - A full range of advocacy and information services across offices in Dorset. See page 74

Diverse Abilities Plus Advice & Advocacy Tel: 0300 3305514 (See advert page 43) Web: www.diverseabilitiesplus.org.uk/a-a

Dorset Advocacy Tel: 01305 251 033 Dorset Mental Health Advocacy (DMHA) Tel: 01305 261 483 | Fax: 01305 261 049 Email: dmha@dorsetmentalhealthforum.org.uk

Dorset Mind Mental Health Tel: 01202 392 910 Dorset People First Tel: 01305 257 600 Learning Disabilities Self-Advocacy

Help and Care Tel: 0845 4500 418 Older People Email: info@helpandcare.org www.helpandcare.org.uk

Independent Complaints Advocacy Services (ICAS) Complaints about NHS

Tel: 0845 120 3782

Independent Mental Health Advocacy (IMHA) Tel: 01305 261 483

Independent Mental Capacity Advocate (IMCA) Mental Health (run by Dorset Advocacy) Tel: 0845 389 1762

Intercom Trust Tel: 01392 201 015 Gay, Lesbian, Bisexual, Transgender

Positive Action South West Tel: 0800 328 3508 Sexual Health

RETHINK (Dorset) Tel: 01308 459 762 Shelter Dorset Tel: 0800 800 0380 Housing & homeless Dorset Racial Equality Council Tel: 01202 553 003 SCA Tel: 01202 853 242 Learning Disabilities, Disabilities, Sensory Loss

SPAEDA Tel: 01458 440 315 Resources for arts in education

Independent Mental Capacity Advocacy Statutory advocacy for those who lack capacity to make decisions about their care. The Mental Capacity Act 2005 states that anyone who lacks capacity has no family or friends able to speak for them and who is the subject of a decision regarding Serious medical treatment or a move to accommodation arranged by the local authority or the NHS (other than short-term) must have an Independent Mental Capacity Advocate (IMCA). Those who have family or friends but are subject to Protection of Vulnerable Adult Procedures may still be eligible for IMCA. What is IMCA? Referring to IMCA Referrals will usually be made by doctors or social workers (though they may delegate this task). Referral details are on the back page of this leaflet. If you need to refer in the evening or at weekends, please download a referral form from www.dorsetadvocacy.co.uk/imca and fax back to us on the number given. This will speed up our reply. We will see the person and complete an IMCA report as soon as possible. Working with IMCA IMCA advocates will need to work quickly, so as not to hold up the provision of treatment or care. We recognise that health and social care staff are extremely busy, but would ask that you respond to requests for information as soon as possible. Under the Code to the Mental Capacity Act, IMCA advocates can ask to see the person in private, ask to see, and to take copies from, individuals’ health and care records or request a further medical opinion. The advocate will write a report from an independent viewpoint commenting on the decision to be made, and how the individual’s best interests could be promoted. However, the final decisions rests with the doctor or local authority; though IMCA advocates can appeal if they think their report has not been given due weight. Dorset Advocacy has been commissioned to run the IMCA service by the local authorities in Bournemouth, Dorset and Poole. This site also contains a guidance pack on IMCA., giving fuller details of the scheme. If you have a complaint about the service, please contact the Manager Mike Pochin at the number below. Dorset Advocacy is an independent voluntary organisation with over 12 years experience of advocacy with people who have learning difficulties . We work across Dorset (including Poole and Bournemouth) and provide advocacy in many settings in accordance with individuals’ wishes and needs. To refer someone to IMCA, please contact:

0845 389 1762 Please be ready to give full details of the person, and to say who has decided they lack capacity for the decision.

www.dorsetadvocacy.co.uk/imca

IMCA, Dorset Advocacy, 13-15 Jubilee Court, Paceycombe Way, Poundbury, Dorchester, DT1 3AE Landline: 01305 251 033 Email: imca@dorsetadvocacy.co.uk Fax: 01305 268 324

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Safeguarding Adults

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What should you do if you suspect or have seen someone being abused? You should contact the local Social Services Office or the Police. Family, friends, neighbours and colleagues are being urged to say NO, and report signs of adult

What if you are the person being abused? Contact Social Services or the Police; or ask someone you trust to contact them for you

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What should you do if someone tells you they are being abused? »» Stay calm and listen to them »» Take what you are being told seriously »» Offer support to help them stop the abuse happening »» Be aware that medical or other evidence might be needed so keep the evidence safe »» Make a written note of what you have been told »» Contact Social Services or the Police Do Not »» Press the person for more details (these can be taken later) »» Assume that someone else is aware of the situation and will take action »» Contact the alleged abuser »» Promise to keep it a secret »» Be afraid to contact Social Services or the Police to discuss it

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Abuse can take many different forms and may include: Physical »» Being hit or injured on purpose »» Restraining someone inappropriately Emotional »» Intimidation, threats, humiliation, extortion »» Racial, verbal or psychological abuse »» Exploitation, coercion, harassment Sexual »» Involvement in a sexual activity which is unwanted or not understood. »» Unwanted sexual attention Neglect / Deprivation »» Not providing food, clothing, attention or care »» Withholding of aids or equipment (continence, walking, hearing, glasses) »» Putting someone at risk of infection »» Failure to provide access to appropriate health or social care »» Imposed Isolation / Confinement »» Being refused the company of others either at home or outside »» Sensory deprivation »» Misuse of Medication »» Inappropriately giving medication, overdosing or withholding it. Financial / Material »» The theft or misuse of money, property or personal possessions »» Pressure in connection with wills, property or inheritance Discriminatory »» Treating people less favourably and

unfairly on the grounds of race, ethnicity, religion, age, gender, disability, sexual orientation. Self-inflicted injury may be a sign that abuse is taking place, e.g because someone feels disturbed.

Abuse can happen anywhere. It may happen at home, in a care home, hospital, day centre or in a public place. It may be deliberate or caused by ignorance. It is sometimes referred to as bullying.

ON COMM

abuse as part of a new public awareness campaign in Dorset. The initiative aims to raise awareness of abuse suffered by vulnerable adults, who due to age, disability or illness are too frail or vulnerable to protect themselves. Pictured above are a few examples of the leaflets available from the local authorities.

If you wish to discuss your concerns outside of normal office hours you may contact the

OUT OF HOURS SERVICE on 01202 657 279 If you think they may be at immediate risk or harm then you should contact the police by calling 999.

Contacts: Adult Access Team 01305 221 016 adultaccess@dorsetcc.gov.uk For Dorset, contact the nearest Local Office: Sherborne 01935 814 104 Bridport 01308 422 234 Christchurch 01202 474 106 Dorchester 01305 251 414 Ferndown 01202 877 445 North Dorset 01258 472 652 Purbeck 01929 553 456 Weymouth & 01305 760 139 Portland For Bournemouth Borough Council please contact 01202 454 979 For The Borough of Poole please contact 01202 633 902

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Activity & Therapy Leisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. Exercise Referral Scheme!

Accessible Britain

GPs and health professionals across the UK all agree that becoming more active can help improve a variety of health conditions and lead to a much healthier lifestyle; and those people who may already have a pre-existing medical condition, such as high blood pressure, obesity, or anxiety can benefit from a scheme that allows their doctor to refer them into local activities. The Fitness Industry Association estimates that there are around 600 such schemes in England, which involve an individual’s GP referring them to take part in an exercise programme tailored to the persons needs at a reduced cost. This is not however just about going to the gym, but can also include other activities such as, swimming classes, aerobics and pilates, badminton or other sports depending on the participating facility. Across Dorset there are a number of leisure centres taking part in a variety of schemes to encourage physical activity and a healthier lifestyle. These include; Purbeck Sports Centre, Verwood Leisure Centre, Ferndown Leisure Centre, Two Riversmeet Leisure Centre (Christchurch), Queen Elizabeth Leisure Centre (Wimborne), Thomas Hardye Leisure Centre (Dorchester), Bridport Leisure Centre, St Osmund’s Community Sports Centre (Dorchester), Budmouth Community Sports Centre (Weymouth), Gryphon Leisure Centre (Sherborne) and Healthy Living Wessex (Weymouth and Portland). If you feel this type of scheme could help you, either speak to your GP or local leisure centre.

Poole Active HealthLink Exercise on Referral Scheme has been operating successfully for over 12 years and is currently delivered through local partnership between Bournemouth and Poole NHS and our leisure partner ‘Everyone Active’. The aim of the scheme is simple - more physical activity in our daily lives whether it be walking, dancing or gardening will improve our health. The scheme provides the correct advice and support to encourage people with a variety of health conditions back to regular exercise and physical activity. It is accessible to all GP practices in Poole as well as through a small number of agreed health referral points in the community.

Packed with 200 inspiring days out, all reviewed by an enthusiastic and dedicated team of disabled visitors, the Rough Guide to Accessible Britain is an invaluable travel guide for anyone with accessibility needs. 2012 brought the Rough Guide to Accessible Britain Awards. Comprising 5 categories, including Best Family Venue and Readers’ Choice Venue, they showcase the exceptional attractions that make a day out as easy and enjoyable as it should be. Highlights of the new edition of the Rough Guide to Accessible Britain include: »» Over 175 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly. »» Reader Reviews by readers of the first edition of the Rough Guide to Accessible Britain. »» Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors. »» Listings of useful organisations to make getting out and about even easier. The book is FREE to everyone by calling 0800 953 7070 or visiting www.accessibleguide.co.uk – not available in the shops. Produced in association with Motability.

Free Cinema for Carers Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (see page map to the right) or can be downloaded from www.ceacard.co.uk, or by calling 0845 123 1292.

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Bridport Leisure Centre, Bridport 01308 427464 Gryphon Leisure Cen, Sherborne 01935 814011 Oxley Sports Cen, Sherborne 01935 818270 Thomas Hardye Leisure Cen, Dorchester 01305 266772 St Osmunds Community Cen, Dorchester 01308 756472 Redlands Comm. Sports Hub, Weymouth 01305 813113 Budmouth Comm. Sports Cen, Weymouth 01305 830508 Weymouth College Comm, Weymouth 01305 761100 Osprey Leisure Cen, Portland 01305 824378 Sturminster Newton Leisure, Stur. Newton 01258 471832 Shaftesbury Leisure Cen, Shaftesbury 01747 854637 Clayesmore School Sports, Blandford F. 01747 813135 Blandford Leisure Cen, Blandford Forum 01258 455566 Purbeck Sports & Swim, Wareham 01929 556454 Queen Elizabeth’s Leisure Cen, Wimborne 01202 888208

Cinemas Participating in CEA (see free cinema for carers) 1 2 3 4 5 6 7

Broadstone Leisure, Broadstone 01202 777766 The Rossmore Leisure Cen, Poole 01202 738787 Dolphin Swimming Pool, Poole 01202 677217 Haven Sport & Leisure, Poole 01202 700211 Ashdown Leisure Cen, Poole 01202 604224 Tower Park, Poole 01202 723671 Lytchett Manor, Poole 01202 632765 St Peters Centre, Poole 01202 736474 Ferndown Leisure Centre, Ferndown 01202 877468 Sir David English Sports Cen, B.mouth 01202 437800 Littledown Centre, Bournemouth 01202 417600 Stokewood Leisure Cen, Bournemouth 01202 529658 Splashdown, Bournemouth 01202 716123 Oakmead Sports, Bournemouth 01202 774644 Two Riversmeet Leisure Cen, Christchurch 01202 477987

16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Riding Stables (Please check services with stables before visiting) 1 2 3 4 5 6 7

Odeon, Bournemouth 0871 22 44 007 Empire Cinemas, Poole 0871 4714 714 Lighthouse, Poole 0844 406 8666 Cineworld, Weymouth 0871 200 2000 Electric Palace, Bridport 01308 456 288 Plaza Cinema, Dorchester 0845 166 2382 Scott Cinemas, Lyme Regis 0871 230 3200

8 9 10 11 12 13

Bovington Group, 0845 241 1385 Bridport Grp, 0845 241 1393 Bryanston Grp, 0845 241 4302 East Holton Cen, 0845 241 4375 Hanford Grp, 0845 241 5330 Holtwood Grp, 0845 241 5357 Lytchett Grp, 0845 241 6325

Milton Abbas, 0845 241 5391 Miss Bush Grp, 0845 241 6350 Portman RDA Grp, 0845 450 6720 Southfields Grp, 0845 450 6822 Stella Hayward, 0845 450 6835 Weymouth Grp, 0845 450 6957

Attractions Ferndown: Oakdene Forest Park, Paintball, Challenge Leisure, Aviation Museum

Attractions Blandford Forum: Hall and Woodhouse, Badger Brewery and Visitor Centre; Cavalcade of Costume; Blandford Forum Museum; Royal Signals Museum

Attractions Christchurch: Regent Cinema Theatre, Snowtrax Dry Ski Slope, Adventure Wonderland, The Museum of Electricity

Attractions Dorchester: Terracotta Warrior Museum; Dinosaur Museum; Tutankhamun Museum; Teddy Bear Museum; Dorset Museum; Athelhampton House and Gardens

Gillingham = Tourist Information Centre

Shaftesbury

Sherborne Castle

HoneyBrook Farm

Beaminster Museum

Heavy Horse Centre

2 3

Sherborne

Sturminster Newton

Blackmore Vale

Verwood

10 5

Blandford Forum 8

12 13

Wimborne

Beaminster 7

15 24

Ferndown

Lyme Regis 2

12 5 1

Bridport

Dorchester

Abbotsbury Swannery Abbotsbury Subtropical Gardens Abbotsbury Children’s Farm Attractions Poole: KUBE Art/Design/Architecture Centre; Tower Park - Splashdown, Cinema, Bowling, Bingo, Fitness, Play Area, Laser Battles, Amusement Centre, Restaurants; The Old Poole Lifeboat Station Museum, Poole Pottery; Compton Acres Garden; Exbury Chesil Beach Centre Island Garden; Farmer Palmers Farm Park; Brownsea Ferries; Superhawk Marine Charters

Purbeck Downs 1

30 25 26 27 28 29 1 2 3 Christchurch 17 18 19 20 21 22 23 Bournemouth

Purbeck Bike Hire

Wareham

Abbotsbury 6,7,8 4

4 9

Poole

Wareham Boat Hire Shell Bay & Sailing Centre

Weymouth

Swanage

Swanage Coast Park Sansom Art Gallery

Portland 9

Tank Museum Chesil Beach Centre

Cider & Clock Museum

Attractions Bournemouth: Bournemouth International Centre, Bournemouth Balloon, Bournemouth Seafront, All Fired Up, Ceramics Cafe, Russell-Cotes Art Gallery & Museum, Oceanarium, Boscombe Surf Reef (2010)

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Activity & Therapy

Leisure Centres in Dorset (Please check details/services/times before visiting)

Here in Weymouth & Portland we are the only venue outside London that have hosted a full programme of Paralympic sport, with Paralympic Sailing which took place between 1st – 6th September 2012. Recognising this, areas across Weymouth and Portland were dressed with official London 2012 ‘Look and Feel’ including banners, flags, bunting, signage, etc. specifically for the duration of the Paralympic period. Paralympic sailing took place within Portland Harbour breakwaters with 80 Paralympian sailors competing in 3 sailing classes for a total of nine medals; so far, Team GBR has won 2 sailing medals a Gold and a Bronze, thanks to the advantage of ‘home turf’ we were very pleased with the outcome, well done!.

were undertook, planned specifically for the Paralympic period providing an opportunity to celebrate not only the sailing and other Paralympian sports but also the achievements and participation of people with disabilities. Plans are in place for the Specialist School Festival held annually in Dorset, where children with special educational needs come together for a sporting event, to be held during the Paralympic period. Around 200 children from across Dorset will celebrate their own sporting achievements through an event to be hosted on Weymouth Beach. This will be part of a two day programme joined on the second day by disabled adults.

www.london2012.com/weymouth-and-portland It was possible to view the Paralympic sailing from nearby shore-side vantage points. Various local screening options were also on offer. A series of innovative and exciting Cultural Olympiad activities

RDA is proud to be celebrating over 40 years of delivering opportunities for therapy, achievement and enjoyment to people with disabilities. Founded as a National organisation in 1969, RDA now has 500 Member Groups across the UK – together, these Groups help 23,000 people to take part in riding, carriage driving and vaulting activities. RDA gives individuals the opportunity to: »» Reach therapeutic goals »» Achieve their personal ambitions »» Combat social isolation »» Develop life skills »» Experience the outdoors »» Connect with animals We recommend that you phone your Local County Chairman on 0845 450 7029 for further details on the groups in your area, volunteering or riding. Please remember that our County Chairmen are also volunteers so if you can not contact them immediately please do try again. Bovington 0845 241 1385 Bridport 0845 241 1393 Bryanston 0845 241 4302 East Holton Driving Centre 0845 241 4375 Green Cottage 0845 241 5357 Hanford 0845 241 5330 Henstridge 0845 241 5343 Lytchett 0845 241 6325

Milton Abbas 0845 241 5391 Miss Bush Memorial 0845 241 6350 Portman RDA 0845 450 6720 Southfield Riding 0845 450 6822 Stella Hayward 0845 450 6835 Weymouth 0845 450 6957

Open the door at Pebble Beach and discover a gem of a restaurant in Barton on Sea. Since Mike Caddy established Pebble Beach as a charitable trust in 2005 over £45,000 has been raised in donations. Fifty percent of the monies are given to local Hampshire and Dorset charities while the other half provides computers and educational equipment to schools and youth projects in Brazil. Other local charities that have received donations include the Isle of Wight Air Ambulance, Southampton Hospital’s Paediatric Unit and Lymington Sailability.

Tel: 01425 627777 | www.pebblebeach-uk.com

pebble beach charity

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The Woodland Trust has over 1,000 woods across the UK covering more than 20,000 hectares (50,000 acres). Why not pack up a picnic and explore your local Woodland Trust wood? They are free to visit.

Treatments & Therapies The Awareness Centre Chard Street. Axminster EX13 5DZ Tel: 01297 32331 info@awarenesscentre. org.uk

The Beltain Centre of Natural Therapies, The Courtyard, 1 Colliton Walk, Dorchester, DT1 1TZ Tel: 01305 267069

www.poinfre.com

Branksome Park Chiropractic

Relax Hyponotherapy & Treatment Room

Chiropractic at Lansdowne, 1-2 Lansdowne House, Christchurch Road, Bournemouth BH1 3JP Chiropractic at Parkstone, 3 Springfield Road, Parkstone, Poole BH14 0LG Tel: 01202 767576 bpchiro@btinternet.com www.branksomeparkchiropractic.co.uk

Studio 31, 19b Moor Road, Broadstone, BH18 8AZ Tel: 07806 661025 www.relaxinbroadstone.co.uk

Ringwood Natural Health Clinic 16-18 Southampton Rd Ringwood, BH24 1HY Tel Jane: 07594562405 www.ringwoodhealthclinic.com

The Seventh Portal Namaste Holistic Therapy Tel: 07968 108361 info@namastetherapy.co.uk www.namastetherapy.co.uk

Woodland Trust Woods Visiting a wood is one of life’s simplest pleasures, and one that provides so many benefits to physical and mental health. The Woodland Trust, the UK’s largest woodland conservation charity, aims to inspire everyone about the importance of trees and woods and encourage people to make the most of them.

VisitWoods.org.uk is a website hosted by the charity which contains information on over 11,000 publicly accessible woods across the UK from a range of landowners including the Woodland Trust, RSPB, Forestry Commission, Wildlife Trusts and National Trust. In Dorset alone 180 woods are listed.

Gold Hill Organic Farm Blandford Forum, DT11 8HB Tel: 079 7471 2289 www.theseventhportal.co.uk

You can enter your postcode to find your nearest woods and search for woods with particular attributes, such as wheelchair access, baby-change facilities or a cafe. VisitWoods.org.uk also contains ideas for things to do once in a wood as well, it really is a one-stop shop for visiting a wood. Freephone: 0800 026 9650 Email: membership@woodlandtrust.org.uk

Cherry Tree Nursery A charity based on horticulture providing meaningful occupation in a supportive environment, aiming to restore well-being to people with mental illness. Nr Bournemouth Tel: 01202 593537 | contactus@cherrytreenursery.org.uk | www.cherrytreenursery.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Activity & Therapy

Woodland Trust Woods

Legal Services There are many sources of free legal information and advice; for example, you may be able to find the information you need through a helpline or on the internet. In some situations you will need to see a solicitor, but you may be able to get the help you need from an advice agency or another organisation.

Organising your affairs One of the commonest reasons older people look for legal advice is to set up formal arrangements to organise their affairs. These include Wills‚ to establish what happens to your estate after your death; estate planning during your lifetime‚ to minimise tax liabilities and achieve any other objectives you have; and arrangements to manage your affairs if you no longer have the mental capacity to do so yourself.

Seeking professional advice As a general rule you do not need a solicitor to validate any formal documentation but you should consider how comfortable you are dealing with these matters and also what the consequences will be if you make a mistake. Solicitors and other professionals usually have insurance that you can claim against if they commit an error. If you do the work yourself‚ you will not have this protection.

Free legal advice Advice agencies: You may not need to go to a solicitor to get the advice and assistance you need. Using a solicitor can be very expensive. A general advice agency such as your local Age UK, Citizens Advice Bureau‚ or another independent advice agency‚ may be able to provide free information and advice to help you resolve your problem. They can sometimes also provide specialist advice and representation. If not‚ they should be able to refer you on to someone else who can help. Trade unions: If you are a member of a trade union you may be able to get free legal advice through the union‚ and not just on issues relating to your employment. You should contact your union to find out what they can offer. Financial advice: Access to legal advice is also offered as a benefit of some bank accounts‚ insurance policies and other products. Check the terms and conditions of any you hold to see whether you qualify for such a service. Law Centres: Law Centres provide free independent legal advice from solicitors‚ in areas of social welfare law such as welfare rights‚ discrimination law‚ housing‚ employment and community care. ©Age UK

Getting legal advice There are many reasons why you may want to seek legal advice. For example: if you are buying a house, making a will or setting up arrangements to manage relative’s financial affairs. When choosing an advisor it is important to check they have experience in the problem or issue you want help with and they are suitable qualified to offer you the assistance you need. The following may be able to either advise you or help you find a suitable advisor. Commercial Solicitors/Barristers deal with a range of legal

matters. However not all private firms cover all types of work. Some may offer free legal advice and representation through the legal aid scheme. There are several bodies you could approach to find a lawyer. »» Solicitors for the Elderly are a national organisation of lawyers, who specialise in advising older people, their family and carer. Tel: 0870 067 0282 or www.solicitorsforthelderly.com »» The Solicitors Regulatory Authority (SRA), the independent regulatory body of The Law Society of England and Wales, can give you details of solicitors in your area including the areas of law they practice tel: 0870 606 2555 www.lawsociety.org.uk/choosingandusing/findasolicitor.law »» Your local Citizens Advice Bureau and telephone directory may also have details

Citizens Advice Bureaux are locally run charities that have volunteers and some paid staff who can provide free legal advice, about a wide range of issues. The level of help they provide and who they can help will very between different bureaux. You can find your local office contact number on page 74 or see www.citizensadvice.org.uk for more information.

Law Centres are locally based charities that employ specialist legal advisors to provide free legal advice and representation about a range of issues. This includes such subjects as: housing, welfare benefits, health and care services, mental health, immigration, debt, employment, education, family. What they can advise about and who they can help will depend on the policies of the individual law centre. You may be able to find details of a local law centre in your local telephone directory or through the website: www.lawcentres.org.uk

Community Legal Advice is a government funded helpline which offers free legal advice, in connection with partner organisations, to people who qualify for legal aid. They can advise about: benefits, education, employment, debt, and housing. Legal aid is means tested, government funded legal assistance about social welfare law issues. Your local CAB or Community Legal Advice can advise you about what issues may be funded by legal aid and whether you may qualify. If Community Legal Advice cannot advise you they may be able to direct you to other legal advisors including those offering advice through the legal aid scheme. The Community Legal Advice Service is affiliated with Counsel and Care. Lines are open: Mon - Fri 9am - 8:00pm, Sat 9am - 12:30pm Calls from 4p/min - or get us to call you back. General Advice line: 0845 345 4345 or find a solicitor tel: 0845 608 1122 www.communitylegaladvice.org.uk

Mind’s Legal Advice Service provides legal information and advice on mental health related law: mental health, community care, capacity, discrimination/equality and human rights. Tel: 0845 2259393 legal@mind.org.uk Mind LAS, PO Box 277, Manchester, M60 3XN © Crown Copywrite

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End of Life

Weldmar Hospicecare Trust is a charitable organisation which supports people from North, South and West Dorset who have an illness which significantly limits their life. Weldmar specialises in palliative care. This is care given to help people live as good a life as possible when, unfortunately, their illness cannot be cured. All our services are provided free of charge. Our care is available for patients with a life-limiting illness and we support patients at home through our specialist community nursing service and our day hospices in Weymouth, Dorchester and Shaftesbury. Patients needing inpatient care come to Joseph Weld Hospice in Dorchester for symptom control, respite and end of life care. As well as our specialist doctors and nurses we offer specialist expertise and skills in physiotherapy, occupational therapy, complementary therapy, art and music therapy. We also have Family Support Workers including social workers and bereavement support workers for both adults and children. Our Chaplain provides spiritual support for people of all faiths or none. Our work is also supported by trained volunteers who help in many areas across the Trust. For further information about how to access our care please call us on 01305 215300 or visit our website www.weld-hospice.org.uk Weldmar relies on the support of its community to raise £10,000 per day towards the cost of providing patient care. If you would like to donate or fundraise for us please call 01305 261800 If you would like to find out about volunteering with us please call 01305 756930 Weldmar Hospicecare Trust

Joseph Weld Hospice, Dorchester 01305 215300 Trimar Hospice, Weymouth 01305 767527 Weldmar in North Dorset, Sturminster Newton 01258 472405 Hammick House, Dorchester 01305 269898

Registered Charity No: 1000414

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information This section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed. Dorset County Council’s Jargon buster Common terms used in social care and their definitions:

at delivering a better quality of life for people through improving performance on a range of national and local priorities.

Commissioning The process by which local authorities decide how to spend their money to get the best possible services for local people. - Connecting health and social care, this project involves social care and health working together to make processes more efficient for the customer.

Outcomes The end results or impact something has on a service user’s life eg. Improved quality of life

Personal budget This is an individual budget made up solely of social care funding.

Continuing Healthcare (CHC) This is a different service to social care. Social care refers to help, such as getting out of bed, getting dressed, help with meals and other events involved with daily living and is paid for by the NHS. NHS continuing healthcare is used to describe care given to anyone who does not need acute hospital care but nevertheless has primary health needs. It can be provided by the independent sector and/or the NHS in a care home or your own home.

Direct payments These are monthly payments given to service users as the means of controlling their own care - allowing more choice and flexibility. They enable people to purchase their own care rather than use council services.

Individual budgets Individual budgets (IBs) give a clear allocation of cash to an individual to control the way money is spent to meet his or her care needs. IBs can bring together a variety of income streams from different agencies as well as social care. People can use individual budgets to ‘buy’ services from public, private and voluntary sectors.

Person Centred planning (PCP) A process designed to assist someone to make plans for their future. People are able to formally list their preferences as part of a plan so that no matter where they go people can understand what is important to them. It is used most often as a life planning model to enable individuals with disabilities to increase their personal independence.

Personalisation The process by which state provided services can be adapted to suit service users. This means everyone having choice and control over the shape of their support along with a greater emphasis on prevention and early intervention.

POPPS (Partnerships for Older People Project) A Government-led programme, where local authorities work with older people to develop innovative schemes to help them remain independent, healthy and active in their communities for as long as they wish.

Putting People First The Government’s shared vision and commitment to the transformation of adult social care

Intermediate care

Re-ablement

Intermediate care provides intensive, short-term (usually no longer than six weeks) support to prevent unnecessary hospital admissions, or help people discharged from hospital regain their levels of independence at home.

A service provided to help people re-build the independence skills that they need to continue to live in their own home.

Local Area Agreement This is an agreement that sets out the priorities for a local area in certain policy fields as agreed between central government, the local authority and Local Strategic Partnership (LSP). The agreement is made up of outcomes, indicators and targets aimed

Resource Allocation Systems (RAS) Self directed support initiatives involve the cash value of individual budgets being derived from an agreed resource allocation system which links an individual’s needs to a consistently applied way to determining a cash or budget value. ©Dorset County Council

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Borough of Poole Office

01202 633 902

Hospital Contacts Alderney Hospital

Adult Social Services Commissioning Civic Centre Annexe, Park Road, Poole, BH15 2RU sshelpdesk@poole.gov.uk

Ringwood Road, Poole, Dorset, BH12 4NB

Bournemouth Borough Office

Milldown Road, Blandford Forum, DT11 7DD

01202 454 979

Blandford Hospital

Bournemouth Care Direct, Town Hall Annexe, Bournemouth, BH1 6EA caredirect@bournemouth.gov.uk

BMI The Harbour Hospital

Dorset County Council

BMI The Winterbourne Hospital

01305 221 000

Adult Access Team, Dorset County Council, County Hall, DT1 1XJ dorsetdirect@dorsetcc.gov.uk

01308 422 234

The Grove, Rax Lane, Bridport, DT6 3JL bridportsocialcare@dorsetcc.gov.uk

Christchurch Local Office

01202 244 200 01305 263 252

Herringston Road, Dorchester, DT1 2DR

01202 727 969

Centre 11 Shelley Road, Bournemouth BH1 4JQ

Bridport Community Hospital

01308 422 371

Hospital Lane, Bridport, DT6 5DR

01202 474 106

Loring Road - Off Jumpers Road, Christchurch, BH23 2GZ christchurchsocialcare@dorsetcc.gov.uk

Dorchester Local Office

01258 456 541

St Mary’s Rd, Poole, Dorset BH15 2BH

Boscombe & Springbourne Health Bridport Local Office

01202 735 537

01305 251 414

Acland Road, Dorchester, DT1 1SH dorchestersocialcare@dorsetcc.gov.uk

Chard Community Hospital

01460 238 220

Chard, Somerset, TA20 1NF

Christchurch Hospital

01202 486 361

Christchurch Hospital, Fairmile Road, Christchurch, BH23 2JX

Crewkerne Hospital

01460 724 91

Middle Path, Crewkerne, Somerset, TA18 8BG

Ferndown Local Office

01202 877 445

Penny’s Walk, Ferndown, BH22 9JY ferndownsocialcare@dorsetcc.gov.uk

North Dorset Local Office

01258 472 652

01929 553 456

01935 814 104

Portland Hospital Royal Bournemouth Hospital

01305 760 139

01305 820 341 01202 303 626

Castle Lane East, Bournemouth, BH7 7DW

Salisbury District Hospital

01722 336 262

Odstock Road, Salisbury, Wiltshire, SP2 8BJ

01202 708 881

69 Haven Road, Poole, Dorset, BH13 7LN

Complaints 01202 458 953

Social Care Compliments and Comments, Room 100, 3rd Floor, Town Hall, Bourne Avenue, Bournemouth, BH2 6DY socialcarecomplaints@bournemouth.gov.uk

01305 228 563

Hilary Butcher, Complaints Manager, Dorset County Council Adult and Community Services, County Hall, Colliton Park, Dorchester, DT1 1XJ h.butcher@dorsetcc.gov.uk

Poole

01202 665 511

Castle Road, Castletown, Portland, DT5 1AX

St Ann’s Hospital

Dorset

01202 303 757

Gloucester Road, Bournemouth, Dorset, BH7 6JF

Longfleet Road Poole Dorset, BH15 2JB

Local Office, Jubilee Retail Park, Jubilee Close, Weymouth, DT4 7BG weymouthsocialcare@dorsetcc.gov.uk

Bournemouth

01202 751 018

49 Alumhurst Road Bournemouth, Dorset BH4 8ET

Poole Hospital NHS Trust

The Shielings, The Avenue, Sherborne, DT9 3AJ sherbornesocialcare@dorsetcc.gov.uk

Weymouth/Portland

Finigan Clinic

Kings Park Hospital

19 Bonnets Lane, Wareham, BH20 4HB purbecksocialcare@dorsetcc.gov.uk

Sherborne Local Office

01305 251 150

Williams Avenue, Dorchester, DT1 2JY

Bath Road, Sturminster Newton, DT10 1DR northdorsetsocialcare@dorsetcc.gov.uk

Purbeck Local Office

Dorset County Hospital

01202 261 158

The Complaints Manager, Adult Social Services, Borough of Poole, Freepost (SWB20248), Poole BH15 2ZZ comments.adultcommissioning@poole.gov.uk

Swanage Community Hospital

01929 422 282

Queens Road, Swanage, BH19 2ES

Tiverton and District Hospital

01884 235 400

Kennedy Way, Tiverton, EX16 6NT

Verrington Hospital

01963 828 444

Verrington, Wincanton, Somerset, BA9 9DQ

Wareham Outreach Day Hospital

01929 551 992

Streche Road, Town Centre, Wareham BH20 4QQ

Wimborne Community Hospital

01202 858200

Victoria Road, Wimborne, BH21 1ER

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information

Contact Adult Social Care

The Westhaven Hospital

01305 786 116

Radipole Lane, Weymouth, DT4 0QE

Westminster Memorial Hospital

01747 851 535

Abbey Walk, Shaftesbury, SP7 8BD

Weymouth Community Hospital

Christchurch CAB,

01202 482 023

Dorset Rural Out of Hours Advice Line 2 Sopers Lane, Christchurch, BH23 1JG

0844 477 2022

Cranborne Surgery,

01725 517 272

Pennys Lane, Cranborne, Wimborne, BH21 5QE

01305 760 022

Melcombe Avenue, Weymouth, Dorset, DT4 7TB

Dorchester & District CAB, 1 Acland Road, Dorchester, DT1 1JW

Yeatman Hospital

01935 813 991 East Dorset Citizens Advice Bureau

Hospital Lane, Sherborne, DT9 3JU

Yeovil District Hospital

01935 475 122

NHS Foundation Trust, Higher Kingston, Yeovil, BA21 4AT

01202 530 530

01305 269 444

Rowan Cottage, 4 Prince of Wales Road, Dorchester, DT1 1PW info@acdorchester.org www.acdorchester.org

Age UK Lytchett Minster & Upton

01202 622 744

Silver Birches, Eldons Drove, Lytchett Matravers, Poole, BH16 6HH maureenmunford@onetel.com

Age UK North Dorset

01258 473 038

Office 4, The Exchange, Old Market Hill, Sturminster Newton, DT10 1FH c.o.acnd@btconnect.com

Age UK Poole

Ferndown CAB,

Gillingham Debt Project

700 Wimborne Road, Winton, Bournemouth, BH9 2EG info@acbournemouth.org www.ageconcernbournemouth.org.uk

Dorchester

01202 884 738

Hanham Road, Wimborne, BH21 1AS

01202 893 838

1A Princes Court, Princes Road, Ferndown, BH22 9JG

Age UK Bournemouth

0845 231 0400

www.dorchestercab.org.uk

01202 666 195

Community Hall, Old Rope Walk, Blandford Road, Hamworthy, Poole, BH15 4AU ageconcern@dimagen.co.uk

01747 835 016

The Courtyard, Newbury Court, Gillingham, SP8 4QX northdorsetcab@cabnet.org.uk

North Dorset Citizens Advice Bureau,

01747 822 117

The Courtyard, Newbury Court, Gillingham, SP8 4QX

Poole CAB,

01202 680 838

54 Lagland Street, Poole, BH15 1QG advice@poolecab.co.uk

www.poolecab.co.uk

Portland Centre

01305 824 333

74 Fortuneswell, Portland, DT5 1LZ

Purbeck Citizens Advice Bureau,

01929 551 257

Mill Lane, Wareham, BH20 4RA bureau@purbeckcab.cabnet.org.uk

Shaftesbury Outreach,

01747 822 117

Toby’s court, No. 1 Bimport, Shaftsbury, SP7 8AT

Sherborne & District CAB,

0844 848 7939

Home visits answerphone - 01935 815 305 Manor House, Newland, Sherborne, DT9 3JL www.sherbornecab.org.uk

Citizens Advice Bureau Beaminster,

01308 863 993

Youth & Community Centre, 6 Prout Bridge, Beaminster School, Beaminster DT8 3AY

Bere Regis, Manor Farm Road, Bere Regis, Wareham BH20 7HB

Blandford Outreach,

01747 822 117

3 Nightingale Court, East Street, Blandford, DT11 7ED

Boscombe Library

01202 29 0967

Hawkwood Road, Boscombe, Bournemouth, BH5 1BY

Bournemouth CAB,

01202 290 967

Advice Line - 08444 994 105 West Wing, Town Hall, Bourne Avenue, BH2 6DX admin@bournemouthcab.co.uk Bournemouthcabadvice@hotmail.com

Bovington, The Hive, Bovington Camp, Wareham BH20 6AJ

01929 403 185

Stalbridge Outreach,

01963 364 177

Stalbridge community office, Stalbridge, DT10 2LZ

Sturminster Newton Outreach,

01258 474 500

Barnes close, Sturminster Newton, DT10 1BN

Swanage,

01929 427 134

Town Hall, High Street, Swanage, BH19 2NZ

Upton,

01202 632 080

Town Council Offices, 1 Moorland Parade, Moorland Way, Upton, BH16 5JS

Verwood Surgery,

01202 822 825

Lake Road, Verwood, BH31 6EH

Weymouth & Portland CAB,

01305 7827 982

Mulberry Terrace, Great George Street, Weymouth, DT4 8NQ

Wimborne CAB,

01202 884 738

Hanham Road, Wimborne, BH21 1AS

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

01305 782 226

Local & Regional Contacts British Red Cross in the Southwest

British Red Cross regional office on 01823 273 700.

0808 800 4050

Working with and for all people with arthritis to put them in control of their arthritis, and their lives.

CareAware

08705 134 925

A non profit making public information, advisory and advocacy service elderly care funding advice. www.careaware.co.uk | enquiries@careaware.co.uk

Care Quality Commission (CQC)

03000 616 161

Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA www.cqc.org.uk

Carers UK 01202 315 331

020 7490 8818

01202 677 557

Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. Fax: 020 7490 8824 | www.carersuk.org | info@carersuk.org

01305 755 160

Counsel and Care

5 & 6 Lansdowne House, Christchurch Road, Bournemouth, BH1 3JP

Poole Connexions Centre

Arthritis Care

01258 454 454

7 & 8 Barnack Walk, Blandford, Dorset, DT11 7AL

Bournemouth Connexions Centre

020 7306 0606

01823 273 700

The British Red Cross is always looking for new volunteers for all its services. Volunteers are the lifeblood of the Red Cross. If you have any amount of spare time on your hands you could make a significant difference to people living in your area. If you enjoy meeting people and want to become part of one of the largest humanitarian organisations in the world please contact the

Connexions Centres Blandford Connexions Centre

The Alzheimers Society,

The UK’s leading care and research charity for people with dementia, their families and carers. Fax: 020 7306 0808 www.alzheimers.org.uk | enquiries@alzheimers.org.uk

Portland Road, Wyke Regis, Weymouth, DT4 9BE

3 Kingland Road, Poole, BH15 1SH

Weymouth Connexions Centre 29 St Thomas Street, Weymouth, Dorset, DT4 8EJ

Head Office,

01305 260 600

Ansbury House, 2 Pendruffle Lane, Poundbury, Dorchester, DT1 3WJ

The Samaritans

01935 476 455

25 The Park, Yeovil BA20 1DG

Turning Point

0845 300 7585

National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London, NW1 9PG Advice line open: Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. www.counselandcare.org.uk advice@counselandcare.org.uk

01935 471 826

We know we can’t reach everyone but by offering innovative services in the right place, at the right time it is our ambition to help alcohol and drug dependent people, people with profound learning disabilities, adults experiencing at least one diagnosable mental health problem in any one year and the people who live in the ten most underfunded health trusts in England and Wales which cover some of the poorest areas in the country with above-average levels of ill health.

Cruse Bereavement Care

01305 260 216

Department of Health

0870 600 55 22

Department of Health, Richmond House, 79 Whitehall, London SW1A 2NS Tel: 0207 210 4850 | Fax: 0207 210 5952 Textphone: 0207 210 5025 dhmail@dh.gsi.gov.uk | www.dh.gov.uk

DIAL (Disability Information Advice Line)

01736 759 500

35 Higher Kingston, Yeovil BA21 4AS www.turning-point.co.uk Directgov

National Contacts Admiral Nursing DIRECT

0845 257 9406

The Admiral Nursing Direct Helpline, has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance.The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back, or email questions to us direct@fordementia.org.uk.

Action on Elder Abuse,

020 8835 9280

Action on Elder Abuse, PO Box 60001, Streatham, SW16 9BY www.elderabuse.org.uk | enquiries@elderabuse.org.uk

www.Directgov.uk

Directgov is the UK government’s digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web, on your mobile or on your television. The government uses Directgov to get information to the public in times of crisis or emergency.

Elderly Accommodation Council

020 7820 1343

www.eac.org.uk

First Stop

0800 377 7070

www.firststopcareadvice.org.uk | info@firststopadvice.org.uk

Hearing Dogs for the Deaf

01844 348 100

www.hearingdogs.org.uk

Help the Aged/Age UK

020 7278 1114

www.helptheaged.org.uk | info@helptheaged.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information

Wyke Regis GP Practice,

Leonard Cheshire Disability

020 3242 0200

66 South Lambeth Road, London, SW8 1RL info@LCDisability.org

Mencap

0808 808 1111

The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. helpline@mencap.org.uk

Mind (National Association for Mental Health) Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. Tel: 020 8519 2122 | Fax: 020 8522 1725 www.mind.org.uk contact@mind.org.uk

The National Homecare Council

Down’s Syndrome Association They aim to help people with Down’s syndrome to live full and rewarding lives. They campaign about issues affecting people with learning disabilities. Down’s Syndrome Association Langdon Down Centre 2a Langdon Park Teddington TW11 9PS

0845 230 0372 E-mail: info@downs-syndrome.org.uk website: www.downs-syndrome.org.uk

01379 678 243

is a representative of public sector organisations concerned with the commissioning and direct provision of homecare services, supporting people in their own homes mary.humphrey@nationalhomecarecouncil.co.uk

National Osteoporosis Society

0845 450 0230

Advice & information, support group for people with osteoporosis

NHS Direct

0845 46 47

Nightlink

0808 8000 306

Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon

Parkinson’s Disease Society

EMERGENCY SERVICES

Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers.

999 or 112

You can use either number in the UK, from a land-line or your mobile. When in Europe it is well worth remembering 112.

Someone to turn to...

0800 800 0303

www.parkinsons.org.uk

Police Enquiries

01202/01305 222 222

Emergencies: 999

SANEline

0845 767 8000

SANEline volunteers currently handle an average of over 2000 calls every month from men, women and children affected by mental health problems as well as their carers and health professionals. The lines are open 6pm to 11pm every day.

Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone. They can advise of the nearest offices for help and offer solutions when there seems to be no way out. 0800 77 66 00 | frank@talktofrank.com | talktofrank.com

Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Stroke Association

0845 303 3100

Advice & information for stroke patients & their families. Bradley House, Harrier Way, Exeter EX2 7NY www.stroke.org.uk | southwest@stroke.org.uk

Stressline

0300 123 2000

If you’re feeling stressed because of job insecurity, redundancy, debt or financial problems, don’t wait for things to get really bad before you seek help. Lines are open daily, 8am-10pm

Willow Foundation

01707 259 777

The only charity of its kind providing special days for seriously ill 16 to 40 year olds throughout the UK. www.willowfoundation.org.uk

WRVS

029 2023 2668

A volunteering service which offers a range of practical services to help and support older people to live well, maintain their independence and play a part in their local community.

Care choices have you at a loss?

Causes and Preventative Adv STARS - THECommon BLACKOUTS TRUST HELPING PEOPLE WITH A HELPING HAND Syncope in Older People

is the medical term Reflex for blackout The STARS SYNCOPE charity (Syncope Trust And anoxic Seizures) Orthostatic Hyp (Low blood pr that is caused by a sudden lack of blood provides information and support to people who suffer with supply to the brain. In older people (65 years Orthostatic Hypotension and over) there is often than one potential syncope and unexplained loss more of consciousness. cause of syncope. Syncope can have many different underlying causes; some can be complex whilst others can be easily treated.

blood pressure falls excess Orthostatic Hypotension c but can be commonly due

drugs. These medications can decrease blood pressure and can increase your chance

Patients with low blood support stockings which w blood pooling in the legs a

Remember – help is at hand. If you or a family member suffers Prevention Advice: Eleva Medication from these symptoms – you are not alone. You can call our 24 your bed. Sleep with your hour dedicated helpline – 01789 450564 – and talk in confidence degrees. This should hel Syncope can be caused by a side effect of pressure some medications. The biggest culprits to one of our dedicated and professional STARSare team who will up and decrease pressure drop when you ge heart and blood pressure medications, sleeping listen and offer help, advice and support if needed. pills, anti-depressants and anti-inflammatory Sometimes of having someone to talk to – is all it takes. fainting. Remember – you are not alone.

Postprandial Hy Prevention Advice: Once prescribed, your (Lowering of blood pres doctor should review your medications regularly to ensure they are not causing 01789 450 564 | www.stars.org.uk | jenni@stars.org.uk Postprandial Hypotension problems. Take medications as prescribed; do pressure within two hours not take extra pills to make up for missed doses. Postprandial Hypotension If you have any concerns, you can discuss is needed to these your Call on 01872 321with 327 orhealthcare see pageprofessional. 79 for more detailscirculation and this leads to a drop Symptoms of Postprandia Dehydration be subtle with a slight diz

Information

Information & Advice Publications Listed here different publications produced by Dorset County Council and other bodies which you might find helpful Dorset County Council

- Many available in Large Print Tel: 01305 221000 Text phone: 01305 267933 dorsetdirect@dorsetcc.gov.uk Opening hours for switchboard Mon to Fri: 8am - 7pm Sat & Sun: Closed Closed bank holidays, Christmas and New Year’s Day

Adult and Community Services - General Access to your records Community Care Services in Dorset

Carers

Older people

Information for carers

Information for older people Statement of Purpose - Care Home Provision for Older People

Learning Disability Services About Registered Homes About Supported Living Have you got a complaint? How we look after your personal information Information for adults with a learning disability Making Decisions - Your Rights Person Centred Planning Say no to abuse

Dorset’s Long-term Care Charter

Supported Living - What you should expect from your support worker

Extra Care Housing

What is a Tenancy Agreement?

Fair Access to Care Services

Workstep - Employing people with disabilities

Hanham Centre, The (community activities) Home care services including charges How to complain about Adult and Community Services Information for people in hospital Paying for Non Residential Care Services Paying for Supporting People Services Person Centred Planning

Workstep - Helping people with disabilities into work

Mental Health Information for people with mental health problems

Promise to you (Adult Social Care) Re-ablement Service - East Dorset Project

Workstep - Helping people with disabilities into work

Re-ablement Service Weymouth and Portland Single Assessment Process - your health and social care needs Statement of Purpose - Community Support Services Supporting People in Dorset Telecare Service Transforming Adult Social Care

Benefits for young people who are disabled aged Blue Badge Abroad Can I get a Blue Badge Disability Equipment Centre Greenwood Centre for Independent Living Hanham Centre for Independent Living Information for adults with a physical disability Information for people with a hearing impairment Information for people with a visual impairment Occupational therapy

Workstep - Employing people with disabilities

Safeguarding Adults

Physical Disability and Sensory Loss Services

Miscellaneous (Other Organisations Leaflets)

Transport for young people who are disabled aged 16-19 years Workstep - Employing people with disabilities Workstep - Helping people with disabilities into work

Residential and Day Care Services Care home provision for adults including charges Care Services Directory Day Care Services including charges

Help Scheme

Information pack for Anglebury Court

Dorset Advocacy ‘Do you want help’

Information pack for Avon View

Heatwave - A guide to looking after yourself and others during hot weather

Information pack for Castleman House

Keep Warm Keep Well - A guide for people over 60

Information pack for Streets Meadow

Keep Warm Keep Well - A guide for people with disabilities Suspect a stroke? Act FAST

You’re almost there! Turn the page for Right

Information pack for Sidney Gale House Information pack for The Hayes Information pack for The Lawns NHS funded nursing care in nursing homeswhat it means for you

Solutions >>>>

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Complete Care Services Directory

44 Local NHS services (Sep 09) 61 Help with health costs (Jun 09) 66 Resolving problems and making a complaint about NHS care (Aug 09) 76 Intermediate Care (Nov 09)

Use Right Care Index Directory online to keep up to date with all latest health and care services.

www.RightCareIndex.com

Care Homes - Home Care - News - eBooks Charities - Authorities - Motability - Many More

Paying for services in a Care Home Statement of Purpose - Care Home Provision for Older People

Housing 1 Help with heating costs (Sep 09) 2 Buying retirement housing (Jul 09) 8 Council and housing association housing (May 10) 9 Anti-social behaviour in housing (Oct 09) 13 Funding repairs, improvements and adaptations (Sep 09) 35 Tenants’ rights – rents (Aug 09) 42 Disability equipment and how to get it (Sep 09) 63 Finding private rented accommodation (May 10) 64 Retirement (sheltered) housing (May 10) 65 Equity Release (Aug 09) 67 Tenants’ rights – repairs (Aug 09) 68 Tenants’ rights – security of tenure (Aug 09) 69 Water advice (Sep 09) 71 Park Homes (Oct 09)

Self Directed Support Direct Payments - Are Direct Payments right for me? Direct Payments - General Information about Direct Payments Direct Payments - How to help ensure your personal safety when recruiting your own staff Direct Payments - Independent Support Agency Direct Payments - Managing Direct Payments Direct Payments Scheme Policy Self Directed Support Self Directed Support (Easy Read) Setting up an Independent Living Trust for Direct Payments

Age UK Advice line: 0800 169 6565 www.ageuk.org.uk/publications

Income and Benefits 15 Income Tax (Apr 10) 17 Housing Benefit and Council Tax Benefit (Apr 10) 19 The State Pension (Apr 10) Briefing – Changes to women’s state pension age and the impact on other benefits and concessions (March 10) 21 Council Tax (Apr 10) 34 Attendance Allowance (Apr 10) 48 Pension Credit (Apr 10) 49 The Social Fund (Apr 10) 52 Disability Living Allowance (Apr 10) 53 Capital, income and meanstested benefits (Apr 10) 55 Carer’s Allowance (Apr 10) 56 Benefits for people under State Pension age (Jun 09) 74 How to challenge a benefits decision (Nov 09) 75 Debt management (Nov 09)

Consumer 3 Television licence concessions (Dec 09) 27 Planning for a funeral (Feb 10) 33 Crime prevention for older people (Oct 08)

Health 5 Dental care: NHS and private treatment (Aug 09) 23 Help with continence (Feb 10)

Social Care 6 Finding help at home (Oct 09) 10 Paying for permanent residential care (Apr 10) 20 NHS continuing healthcare and NHS-funded nursing care (Sep 09) 24 Self-directed support: direct payments, personal budgets and individual budgets (Jul 09) Supplementary Sheet (Nov 09)

29 Finding care home accommodation (Oct 09) 37 Hospital discharge arrangements (May 10) 38 Treatment of property in the means test for permanent care home provision (Apr 10) 39 Paying for care in a care home if you have a partner (Apr 10) 40 Deprivation of assets in the means test for care home provision (Aug 10) 41 Local authority assessment for community care services (Aug 09) 46 Paying for care and support at home (Apr 10) 58 Paying for temporary care in a care home (Apr 10) 59 How to resolve problems and make a complaint about the local authority (Aug 09) 60 Choice of accommodation: care homes (Aug 09) 78 Safeguarding older people from abuse (Apr 10)

Legal 7 Making a will (Sep 09) 14 Dealing with an estate (Oct 09) 22 Arranging for others to make decisions about your finances or welfare (Sep 09) 43 Getting legal advice (Sep 09) 62 Deprivation of Liberty Safeguards (Jun 09) 72 Advance decisions, advance statements and living wills (Oct 09) 77 The law on age discrimination (Dec 09)

Leisure, Learning and Work 4 Rights at work (Sep 09) 11 Help with looking for work or standing your own business (Nov 08) 26 Public transport and concessions (Nov 09) 30 Learning and Leisure (July 08) 70 Dealing with disputes at work (Sep 09) 73 Driving and parking (Nov 09)

To advertise, in RightCareIndex or on our website: www.rightcareindex.com

please call us on:

01872 321 327

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Soluti ns

Pointing you in the Right Direction

Information

Find the care you need with RightCareSolutions RightCareSolutions is a free service. Available online, over the phone, and via email, its a great way to identify suitable services as listed by CQC*. Be specific about the kind of care services you require, and we’ll deliver appropriate results suiting your needs. Fill out the form below if you are looking for Care Homes, Nursing Agencies, or Domicillary/Home Care.

Enquirers Details (if applicable)

Care Required

Title

Care Home with Nursing

Forename

Care Home without Nursing

Surname

Home Care

Domicilary Care

Address

Learning Disabilities Supported Living

Post Code

Adult Placement Services

Telephone Number

Nursing Agency

Where did you hear about us?

Further Requirements Details of person requiring care Long Stay Title

Day Care

Forename

Respite

Surname

Convalescent

Relationship to enquirer

Respite Nursing Care

County of Residence

Languages

Gender

Preferred Areas

Age

Further information

Please photocopy and send this form to; RightCareindex, Unit 1 & 2 Mount Hawke Business Park, Highfield Rd, Mount Hawke, Truro, Cornwall, TR4 8DZ. Or contact us below...

rightcareindex.com/solutions

01872 321 327

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Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details *Results provided from The Care Quality Commision Listings

Compassionate care that can be adapted to suit individual needs In every one of our residential care homes, we know that it’s the care that counts – the high quality care of all our residents by our well-trained and attentive teams. As a leading provider of residential and home care across the South of England, Care South offers high quality, innovative residential care in a home-from-home atmosphere. Whether you’re looking for a short stay, a change of scenery to give you and your family a break, or a new home, we offer a warm welcome, comfort, security and peace of mind.

Our residential care homes in Dorset Alexandra House

Elizabeth House

Maiden Castle House

Talbot View

Parkstone, Poole BH14 9EW

Parkstone, Poole BH12 4PX

Dorchester DT1 2NJ

Ensbury Park BH10 4HG

% 01202 746640

% 01202 744545

% 01305 251661

% 01202 537571

Buxton House

Fairlawn

Mount Pleasant

Templeman House

Weymouth DT4 0QJ

Ferndown BH22 9HB

Weymouth DT3 5JF

Northbourne BH10 6HP

% 01305 760834

% 01202 877277

% 01305 760903

% 01202 537812

Castle Dene

Heathlands

Queensmead

The Fearnes

Bournemouth BH8 0DB

Poole BH14 0PZ

Christchurch BH23 2LX

Bournemouth BH1 3QR

% 01202 397929

% 01202 676858

% 01202 485176

% 01202 296906

Dorset House

Leybourne House Northbourne BH10 6HH

St Martins Gillingham SP8 4DZ

Wickmeads

Hamworthy, Poole BH15 4HL

% 01202 672427

% 01202 574426

% 01747 823221

% 01202 427144

Southbourne BH6 4HR

To arrange a visit or find out more about Care South residential care in Dorset, go to our website at

www.care-south.co.uk RESIDENTIAL

DEMENTIA

or call us on

RESPITE

% 01202 712400 · info@care-south.co.uk NURSING

ASSISTED LIVING

HOME CARE Registered Charity No. 1014697

Care South Delivering Quality Care in Your Own Home Personalised care and support to help you to live independently in your own home Home Care services in and around Dorchester • Weymouth • Portland • Bridport Beaminster • Poole • Bournemouth • Christchurch Our highly skilled and caring staff will make sure you continue to get the most out of life. We work with everyone who requires care and support in their own home, from young people or adults with disabilities, to older people who need a helping hand with their daily lives. A not-for-profit organisation, Care South offers high quality, innovative care and support. From as little as 30 minutes a week, to 24/7– 365 days a year – our care is tailored to suit your individual needs. Please visit our website at www.care-south.co.uk/home-care or contact us directly Poole, Bournemouth & Christchurch 01202 394000 email: hcbournemouth@care-south.co.uk West Dorset & South Somerset 01460 270500 email: hccrewkerne@care-south.co.uk

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HOME CARE

ASSISTED LIVING

RESPITE

NURSING

RESIDENTIAL

DEMENTIA