Page 1

ISBN - 978-0-9569220-0-7


Learning Disabilities Find the assistance you need

NHS Devon

Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

DEVON 2011/12

NHS - Care Homes - Meal Provision - Care At Home Nursing Agencies - Sheltered Housing - Disabilities - Advocacy Learning Disabilities - Charities - Mental Health - Motability - Day Services Activity & Therapy - Adult Social Care - And More!

Care choices haveHEALTH you at a loss? Call on 01872 321 327 orPROVIDERS, see page 106 for AND more details. CONSULTED BY THE AND CARE SEC TOR - PROFESSIONALS, AUTHORITIES 1

A Partnership for Learning. DCT has a current membership of 250 organisations who provide Care and Support services across Devon. Membership benefits include: • Subsidized course programme • Quarterly Newsletter • Access to Devon County Council courses • Access to the Learning Gallery resource library • Annual Conference


You can visit our website for current news and developments as well as out comprehensive training programme at Membership starts for as little as £30 per annum

For further information please contact the DCT Office on 01392 38 3257/3591/1655 Or email us at

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

Welcome... Listings in this publication are organised by areas

Plymouth South Hams West Devon Torridge North Devon East Devon Mid Devon Exeter Teignbridge Torbay

North Devon Barnstaple

Welcome to this our third edition of RightCareIndex for Devon. We aim to enable and inform on both health and social care, both to the public and professionals alike. Achieving this in a free, easy and accessible format as a physical directory or indeed online in ebook format

Bideford Tiverton


Editors letter

Mid Devon Crediton Honiton

Exeter Exeter

West Devon Tavistock

East Devon

Teignbridge Newton Abbott


Plymouth Plymouth




South Hams

All information in this publication is available via... 01872 321 327 Please contact us with any enquiries about care services in Devon, or to obtain your FREE copy of RightCareIndex for Devon or other counties. RightCareIndex Details © RightCareIndex 2011. All rights reserved for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed.

RightCareIndex offers solutions that fall in line with the governments “personalisation agenda”. We embrace the power of choice and the right to an altruistic care approach for all a vision demonstrated within the government policy

“A Vision for Adult Social Care: Capable Communities and Active Citizens” – “Social Care is an essential human need, something most of us will need at some point in our lives, whether for ourselves or those close to us. How well we look after each other says a great deal about the strength and character of our society.” “To have real autonomy and choice, people need information and advice. Lack of good, accessible information to help support their choices is a real concern for people.” ©Crown

We embrace the power of choice and the right to an altruistic care approach The NHS, care homes and home care form a huge part of social care, which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded though there are hugely important aspects beyond these sectors. Further, health and care decisions surrounding service users, families and professionals, to name just a few: NHS Health initiatives, social care, advocacy, mental health, learning disabilities, charities, leisure and recreation, meal provision, motability, disability and more. We champion a complete and wholesome approach to health and social care. Development of the index remains holistic and independent offering opportunities to voluntary and charitable organisations. A truly comprehensive approach. In order to remain topical and local we welcome any contact and information from both the public and private sector. Please feel free to contact us with any useful information.

Published by: RightCareIndex, Units 1 & 2, Mount Hawke Business Park, Truro, Cornwall, TR4 8DZ. Tel: 01872 321327. Publisher/Editor: Christine Rowberry. Design/Production Manager: Sophie Norman. Website Design: Martin Sanders. Website Development: Dan Mitchell. Advertising Manager: Derek Phillips. Senior Sales Executive: Hayley Wood. Marketing: Kevin Robins. IT Manager and Listings: Robert Rowberry. Accounts Manager: Tracey Rowberry. Distribution Managers: James Rowberry & Kate Scott.

Christine Rowberry Editor, RightCareIndex 01872 321327

Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please contacthave your provider pricingCall information. Care choices you at for a loss?

All listings within the RightCareIndex for care homes and home care providers are sourced from the Care Quality Commission (CQC). Neither Devon County Council, Plymouth City Council, Torbay District Council or RightCareIndex can be held accountable for any errors, omissions or if a home varies from the facilities listed or in an advertisement. Advertisements do not act as endorsement or recommendation by any of the afore mentioned parties. Information the directory correct at time print (May 2011). on 01872within 321 327 or see ispage 106 for of more details.



Care for Devon 2011-12

As a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website together with helpful information from appropriate sources.

Keep RightCareIndex Free! - Please mention us when contacting our advertisers. Cover Image Credit: Sophie Norman, email:

Your County Devon County Council • Torbay Council • Plymouth City Council • Direct Payments • Personal Budgets Personalisation • LGO • Community Directory • Putting People First

NHS in Devon NHS Services in Devon • PALS • Out-of-Hours Services • Devon LINk • NHS Continuing Healthcare NHS Funded Nursing Care • Leaving Hospital • Department of Health Initatives • Air Ambulance

Care Homes Things to consider when choosing a care home • Leaving your Home • Is a care home right for you? Paying for Residential Care • Types of Care Homes • Care Home Listings for Devon

Care at Home Help at Home • Accessing Your Care and Support Needs • Care Direct • Telecare Telehealth • National Homecare Council • Torbay Lifeline • Medicine Support Service Listings for providers in Devon

Nursing Agencies Types of Nursing Agencies • Nursing Agencies in Devon

Carers Carers Assessment and Carers Grants • Help and Care • South Devon Carer’s Consortium Carers UK Advice Line • Devon Carer’s Link • Useful Contacts

Meal Provision Eat Well, Live Well • Meal Providers Devon

Learning Disabilities

© Sophie Norman

06 14 22 42 50 52 54 56

Devon Partnership NHS Trust • BILD • Foundation for People with Learning Disabilities Valuing People Now • Net Buddy • Aspergers & The Autism Act • Fulfilling Lives Service Care choices have you at a loss? Call on 01872 321 327 or see page 106 for more details. LD Liason Nurses • SWAPS • Mencap • ARC • LD Care Homes and Providers


Mental Health Devon Partnership NHS Trust • Mental Wellbeing • Dementia Strategy • Alzheimer’s Society Inpatient Mental Health Services • Workways • Complex Care and Dementia Services Addiction Services • Eating Disorders Service • Rethink

Disabilities Enable in Devon  • Radar Keys • Wheelchair Provision • Hearing problems • Accessible Britain

SafeGuarding Adults Contacts for Devon

Day Services and Respite Day Services • Respite Care • List of Day & Respite Centres in Devon

Advocacy The Advocacy Charter • Counsel + Care • Action For Advocacy • OPAAL • CareAware FirstStop • Devon Mental Health Advocacy Service • List of Advocates in Devon

End of Life Pallative Care • Dying Matters • Devon Hospice Care

Legal Services Organising Your Affairs • Community Legal Advice • Mind’s Legal Advice Service

Motability The Motability Scheme • Motability Dealerships in Devon • Choosing the Right Car for You Ricability • Car Share Scheme • Shopmobility • Road Tax Exemptions

Activity and Therapy Accessible Britain • Free Cinema For Carers • Map of Local Attractions • Countryside Mobility • RDA South West Lakes • SAS • BTCV Green Gyms • Woodland Trust Woods • Alternative Therapists

Sheltered Housing Sheltered Schemes and Options • Sheltered Housing Providers Assisted Living Homes & Extra Care Housing in Devon • Exeter Leukaemia Fund 


66 72 75 76 79 82 84 86 90 94 98

Adult Social Care Contacts • Hospital Contacts • Safeguarding • Age UK • Citizens Advice Bureau Local and National Contacts • Further Information & Advice Publications • RightCareSolutions Care choices have you at a loss? Call on 01872 321 327 or see page 106 for more details.


Your Devon Devon County Council – Adult & Community Services Adult & Community Services is part of Devon County Council and supports the social care needs of all adults in Devon. The support that we offer is all about helping you to help yourself, and enabling you to live independently in your own home for as long as possible. We work together with the NHS and a wide range of other partners, such as voluntary organisations and businesses, to provide social care services.

Our aims • • • • • • • • •

to make it easy for you to contact us to help you as quickly as we can to enable you to be independent to enable you to play an active part in your community to enable you to stay healthy and safe in your own home to help you to maintain your personal dignity to arrange the support and services you need to help you achieve your goals to provide high quality care for people who are at risk

Who do we help? • people at risk of harm • older people • people with physical and sensory disabilities • people with learning disabilities • people with mental health needs • carers • people who are leaving hospital Everyone can get information and advice from us, and many people receive further help. Whenever possible, we help you to stay independent so that you can continue to live in your own home.

Contact us When you need to contact us, simply call Care Direct to talk to one of our Care Direct Advisers. The adviser will give you the information you need, or put you in touch with the right person to help you. If our adviser thinks that you would benefit from social care support, then they will contact one of our specialist teams for you. We can offer you advice about… • care and support in your home • staying independent • personal care


Care choices have you at a loss? Call

• • • • • •

s upport for carers Blue Badges keeping safe and healthy benefits information on local services equipment and home adaptations

Contact Care Direct: 0845 1551 007 Open weekdays 8am – 8pm

(or 01884 232287)

and Saturdays 9am – 1pm Minicom: 0845 1551 020 | Text message: 07773 333 231 Email: For social care EMERGENCIES ONLY when Care Direct is closed, call Devon Emergency Duty Team on 0845 6000 388, or Torbay Emergency Duty Team 0845 0568 032, or Doctors on Call on 08456 710 270

Leaflets & Factsheets: We produce a guide to Social Care for Adults and a ‘Compliments, Comments and Complaints’ leaflet. These leaflets are also available in a range of other formats such as large print and audio, and in languages other than English. For copies please contact Customer Services: Tel. 0845 1551 015 | SMS: 0777 3333 231 Email: More detailed, up to date information on all our services is available from our comprehensive range of factsheets available from Care Direct or to download from

Other county Council Services Care Direct is part of the MyDevon Customer Service Centre, open weekdays 8am – 8pm and Saturdays 9am – 1pm. Telephone the Customer Service Centre to contact: Care Direct 0845 1551 007 Adult & Community Learning 0845 1551 014 Libraries 0845 1551 001 Disability Information Service 0845 1551 005 Children & Families 0845 1551 013 Schools & Education 0845 1551 019 Roads & Transport 0845 1551 004 Recycling & Waste 0845 1551 010 Registrars 0845 1551 002 General Enquiries 0845 1551 015 on 01872 321 327 or see page 106 for more details.

Your Devon

Are you eligible for funded help from us? Every person’s situation is unique, and we carefully consider each request for support. We give advice to everybody but we can only provide funds for those with a ‘critical’ or ‘substantial’ need, when there is no one else willing or able to support you. We have to make people with the greatest needs our top priority. To help us decide who needs our help the most, we use ‘eligibility criteria’ following national guidelines from the Department of Health called Fair Access to Care Services (FACS). For more information about these eligibility criteria, please read our factsheet: Assessments and Fair Access to Care (FS1), or telephone Care Direct on 0845 1551 007 for a personal explanation.

Assessing your needs If we think that you may need care and support, you (and if eligible your carer), will be offered an assessment. This will usually happen by telephone. Your assessment enables you to decide what help you need and what sort of support will be best for you. The assessment will help us to look at your particular situation and decide with you what we can do to make your life better. We will look at your particular difficulties and circumstances and how they affect your safety and independence. Once we’ve agreed how much support you need, we will explain how much this support would usually cost. We call this your Estimated Budget.

Your Support Plan We will use your Estimated Budget to agree with you the level and type of support you need. This will be the basis of your Support Plan – how you plan to spend your budget to meet your assessed needs. You can get help with writing this plan from your adviser, an independent broker or your family and friends. Your plan should answer these questions: • What is important to you? • What do you want to change or achieve (what are your ‘outcomes’)? • How will you be supported? • How will you use your Personal Budget? (See next page). • How will your support be managed? • How will you stay in control of your life? • What are you going to do to make this plan happen? In your Support Plan you should consider support that is available from carers, family, friends and other people including voluntary and community organisations. We will help you to organise the right mix of services to achieve the goals in your Support Plan. Care choices have you at a loss? Call

Such support could include personal care, community meals, residential care, supported employment, community equipment and help for carers. The Support Plan will need to be approved by us before your support can actually be organised. Once we have a plan that we have all agreed on, we will let you know how much your support will actually cost – this is the agreed version of your Personal Budget. We will then help you find services or activities that will enable you to meet your needs, for which you may wish to receive a Direct Payment. © Devon County Council 2011

We encourage the use of voluntary and community services. Information on hundreds of local organisations and community groups can be found on the Devon Community Directory website. This directory is available to everyone. It includes social and leisure activities, day care, lunch clubs, support groups and home delivery services. If you cannot or do not wish to view the information online yourself, please contact Care Direct who will be happy to help.

on 01872 321 327 or see page 106 for more details.


Direct Payments and Personal Budgets We have introduced Personal Budgets to give you choice and control over your care and support, by letting you know exactly what different options cost. You can have more control over your care and support by receiving a Direct Payment from us. A Direct Payment is where we pay the Personal Budget directly to you. Some people may use their money to employ a personal assistant to help with everyday tasks such as washing and getting dressed. Others may choose to use the money to buy support or services from organisations or individuals. You may also want to spend your money on transport or local services such as a day centre. You could choose to have a Direct Payment or you may want to receive more traditional social care services (like day care), or a combination of both. The important thing is that you decide what is best for you.

Personal Budgets Personal Budgets is money that is allocated by us (Devon Adult & Community Services) to you. This money can be used to arrange your own care and support, after your assessment or your review. The idea of a Personal Budget is to make you aware of the value of your care and support. We will work with you and offer you the opportunity to make choices about how your care and support is provided, or you can even take total control. A Personal Budget will be available to people who, following an assessment of their needs and financial position, are eligible for support and assistance from us. We can discuss this with you at the time, or you can read the Devon County Council factsheet FS1 Assessment and Fair Access to Care (available from Care Direct - Tel: 0845 1551 007). It is your choice about how you spend the money but your Personal Budget must be spent on meeting the needs and achieving the objectives (your ‘outcomes’) we have agreed in your support plan. Your Personal Budget cannot be spent on anything that is illegal or would endanger you or another person. Some people may use their money to employ a personal assistant to help with everyday tasks such as washing and getting dressed. Others may choose to use the money to buy support, or services from organisations or individuals. You may also want to spend your money on transport or local services such as a day centre.We will give you help to complete a plan and understand what is appropriate to meet your needs.

or a parent of a disabled child for the services that support you in bringing up your child.

You can ask for Direct Payments if you wish to be in control of the services you need, and you are able to arrange and manage these services yourself or with help. You do not have to be able to do everything yourself. As long as you stay in charge of what happens, you can have as much help as you need to manage Direct Payments. Specialist staff are available to provide information, advice and support. Find more information about Personal Budgets in our factsheets: Personal Budgets (FS7), and Direct Payments (FS8) – Available from Care Direct Tel: 0845 1551 007.

Charging for Services We have to charge for most of the services we arrange. We will ask you about your financial circumstances so that we can decide how much you may have to pay towards the cost of any services. Information about charging can be found in our factsheets:

• • •

harges for home care, day centres and community meals (FS2a) C Paying for short term/respite residential care (FS10d) Paying for long term residential care (FS10e)

Managing Your Money and Support If you think you need help to manage your money and support, a suitable organisation, a family member or a friend could help you. We are here to help you too; members of our Direct Payments Team can offer you help and advice, or you can nominate someone to act on your behalf.

Carers We value and respect the role of unpaid carers. Carers are entitled to an assessment of their needs, either separately from, or together with the person they care for. If the carer is eligible, then they can also receive services. If you want to make sure that the person you care for is safe, you will need to find out what support there might be that you could call upon. Would organised day support work for both of you?

Direct Payments Most people who have been assessed as needing a social care service and have capital and / or savings of less than £23,250 (excluding the home you live in). This includes people with:

• • • • • •


physical or sensory impairment, learning difficulties, mental health problems, a long term illness or those who need help because of the effects of growing older. You can also receive Direct Payments if you are a carer who has been assessed as needing support in your own right,

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

Your Devon

Alternatively would an alarm system help to provide a safer environment and reassure you as their carer? Or do you think that a Direct Payment would enable you to employ someone to sit with the person you care for while you are out of the house? What solution would make life better for you both? We can support you and help you find a solution. Call us at Care Direct on 0845 1551 007. There is also Devon Carers Link run by voluntary organisations to provide local support to carers. This service is funded both by us and the NHS. For further information about Devon Carers Link, or to join the Devon Carers Link Network go to: or contact: Devon Carers Link, Westbank, FREEPOST (SWB30899) (DCL), Exminster, Exeter, EX6 8ZZ

Tel. 0845 6431 341 | Email:

New Kinds of Services

How to Comment On Our Services

Our traditional care services and the way that we work with you are changing. Here are some of the new services that we may offer you:

We always endeavour to provide good services, but if you are unhappy with a service we provide and if we arrange or pay for your service from an independent provider, you have the right to complain to either the provider themselves or Adult & Community Services, Customer Services.

Community Equipment Prescriptions are for smaller items of equipment such as walking frames and raised toilet seats. If you are assessed as eligible, you will receive a prescription for the item which can be exchanged at an approved retailer, free of charge.

For more advice and information, consult our leaflet ‘Compliments, Comments and Complaints’, or contact

Customer Services on: 0800 212 783.

Social Care Reablement is designed to meet your care and independence needs, enabling you to live independently in the environment of your choice for as long as possible. This service may be offered to people who are living at home or being discharged from hospital.

If you are self-funding then you have the right to complain about the independent provider to the Local Government Ombudsman on: 0300 061 0614 (see page 11 for more information about the LGO) Anyone receiving a service from an independent provider can also contact the Care Quality Commission (CQC), to raise concerns about the provider: 03000 616161.

Telecare products help to keep you safe and independent. Discreet sensors send alerts to a 24-hour control centre, reducing risks arising from falls and other potentially dangerous situations in the home.

Managing the Social Care Market Together

Protecting Adults from Abuse

In Devon most social care services such as care homes and home care agencies are delivered by independent providers. Devon County Council is committed to working with these providers to help manage the social care market, whether or not we contract with them.

There are many types of abuse that people can experience and there are also many different circumstances in which people can be at risk of abuse or neglect. People with mental or physical health or social care needs, tend to be more vulnerable and at greater risk. We work with the Police, the NHS and other organisations to safeguard people from abuse. For more information please see page 75 or go to:

Or to report a concern, call Care Direct on 0845 1551 007.

Information About You If you contact us for information or for an assessment of your needs, then we may ask you for your personal details. If necessary, these details will be shared with agencies who work with us, such as the NHS and other service providers. Usually, this will only happen with your permission.

Having Your Say To help us improve, we monitor the effectiveness of our work and carry out regular consultations to make sure that our services are what people want. If you would like to have a say in planning the way services are delivered in your area, we welcome your suggestions or comments. Please telephone Care Direct on: 0845 1551 007, or go to:

Care choices have you at a loss? Call

In order to do this effectively, in response to the views expressed by providers, we have set up the Provider Engagement Network where Adult & Community Services regularly meet independent sector partners to discuss relevant issues, such as contracting arrangements, framework agreements and demographic trends. Quarterly forums are jointly led by an Assistant Director from Devon County Council and an elected provider representative. Relevant officers from the local authority and all Social Care Providers, private, voluntary and independent are welcome to attend the forums. Find out more:

Commissioning Services Devon County Council is always seeking to improve services and outcomes for Devon’s residents. As part of this we need to further develop our approach to the way we commission social care and build upon our partnership with providers and the wider community and voluntary sector. To achieve this it is important that we share market intelligence with providers and learn from their experience so that we can respond together in a timely way to future needs. Read the full Market Position Statement document online: on 01872 321 327 or see page 106 for more details.


su Putting People First Putting People First (PPF) is a national programme to improve people’s experience of adult social care. Launched in 2007, PPF is a commitment to make sure anyone who needs care and support can exercise choice and control to live their lives as they want. PPF puts people at the heart of the decision-making process. It enables them to identify their needs and make choices about their support. It’s all about delivering high quailty services tailored to individuals’ wishes, and ensuring better health and well being for everyone, including families and carers.

The four key components The Putting People First initiative is made up of four key components. These are: • Universal services: ensuring that anyone requires care and support can find the services they need in ther community • Preventative services: helping people to maintain their health and well being for longer • Choice and control: giving people as much control as they want over decisions which affect their care • Building social capital: recognising that individuals can receive care and support from their friends, families neighbours and community groups

These four interdependent themes need to be in place to support the transformation of social care in England. PPF proposes that all local authorities move to a system of Personal Budgets for anyone who is eligible for support. Through this system, PPF aims to help individuals create bespoke care services, enabling them to receive care and support at the right time. It also seeks to reduce the pressure on local authorities by investing money in prevention, rather than offering care when people’s needs are highest. Delivered by partners from central and local government and across the sector, PPF is a unique programme whose ultimate goal is the transformation of adult social care. It will enable close collaboration between the professional leadership, providers, regulators and service users. Together, these key stakeholders will work to ensure better health and wellbeing for all individuals, families and carers who require help and support. ©Crown Copyright

Personalisation Across Government, the shared ambition is to put people first through a radical reform of public services. It will mean that people are able to live their own lives as they wish; confident that services are of high quality, are safe and promote their own individual needs for independence, well-being, and dignity. This holistic approach is set out in ‘Putting people first: a shared vision and commitment to the transformation of adult social care’, the ministerial concordat launched on 10 December 2007.

Personalisation of social care services Personalisation, including a strategic shift towards early intervention and prevention, will be the cornerstone of public services. This means that every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings.


Care choices have you at a loss? Call

The work on direct payments and individual budgets, alongside that of In Control, are crucial to delivering greater personalisation, choice and improved quality. They are not separate initiatives or fleeting experiments, but fundamental components of a future social care system. SocialCare/Socialcarereform/Personalisation/index.htm

Personal budgets to be introduced Source : Press Association Published on 16 November 2010

Around a million older and disabled people will be put in charge of their own social care, it has been revealed. Care Services Minister Paul Burstow revealed that it is hoped ‘personal budgets’ will become a reality for everyone entitled to support by 2013. Under the changes, the recipients of the money will be given the power to choose how to spend it. People will receive anything from a few hundred pounds up to tens of thousands when the plans come into effect. Even though the idea was first mooted in 1996, only a quarter of the one million eligible people currently have personalised budgets. Mr Burstow, a Liberal Democrat, said the move supported the coalition Government’s vision of ‘the Big Society’:

‘Personal budgets can make an incredible difference to people’s lives. They give people choice, control and independence.’ ‘They look to people, not the state, to shape services, and improve outcomes, making a reality of the Big Society. I want councils to provide everyone eligible with a personal budget by 2013.’ Michelle Mitchell, Charity Director of Age UK, said: ‘The personalisation of care budgets is a welcome step forward in allowing greater choice to those older people able to manage their own care.’ ‘However, the heavy emphasis in the report on moving people onto receiving direct cash payments to pay for care concerns us as many older people have said that they don’t necessarily want to have to become employers of their carers or to have to shop around for provision.’

Our concerns Michelle Mitchell continued: ‘Many older people begin to need care following a major health crisis such as a stroke and then need to be on a managed care pathway towards reablement. Only after their needs have stabilised would it be appropriate for a personal budget to be considered, but even then their needs must be kept under constant review. Appropriate levels of support must also be provided to help older people to make decisions and manage their care effectively.’

on 01872 321 327 or see page 106 for more details.

Fr • a • w S wi

La • a • w S wi

Fr ge Pe re

Mr Burstow also announced that the Government was to spend £400 million over the next four years to pay for carers to take breaks - a key Lib Dem manifesto pledge. Michelle Mitchell, Charity Director of Age UK, said: ‘’We greatly welcome the increased budget available for respite care. Carers often make great personal and financial sacrifices to care for their loved ones and as a result save the economy an estimated £87 billion a year. ‘No matter how much someone loves the person they are caring for, it can be a physically and emotionally draining round the clock task. Having improved access to respite care would help ensure that carers are able to carry on caring for the long term.’ The issues of long-term funding are yet to be resolved. The entitlement to personal budgets was set out in the Government’s proposal, ‘A Vision for Adult Social Care’, published today (16.11.2010).

Your Devon

Age UK is also concerned that more vulnerable older people may be put at risk. Michelle Mitchell, Charity Director of Age UK, commented: ‘We are also concerned about the light touch approach to safeguarding reflected in the paper. Greater personalisation of care and direct cash payments bring greater risks in terms of safeguarding older people from abuse and we are not convinced by the approach taken in the report. £400 million for carers to take breaks.

Local Government Ombudsman From October 2010 the Local Government Ombudsman can consider complaints from people who arrange and fund their own adult social care. This is in addition to complaints about care arranged and funded by local authorities, which the LGO has dealt with for more than 35 years. The LGO’s new role includes those who ‘self-fund’ from their own resources or have a personalised budget. It will ensure that everyone has access to the same Independent Ombudsman service regardless of how the care service is funded. In most cases we will only consider a complaint once the care provider has been given a reasonable opportunity to deal with the situation. It is a free service. Our job is to investigate complaints in a fair and independent way. We do not take sides and do not champion complaints. We are independent of politicians, local authorities, government departments, advocacy and campaigning groups, the care industry, and the Care Quality Commission. We are not a regulator and do not inspect care providers.

The LGO and the Care Quality Commission The document does not address the highly contentious issue of long-term funding, however, which is subject to an independent commission review expected to report next summer. The head of the Association of Directors of Adult Social Services said the longterm funding situation needed ‘resolution’. ‘We feel that we need a resolution to the long-term position, because everyone agrees that the present system is not sustainable,’ Richard Jones said. He added that the current system was increasingly becoming a ‘safety net’ for those with the greatest needs. ‘We need to find a way of levering more resource into the care and support system given the demographics and the challenges we are aware of,’ he said.

We are fully independent of the Care Quality Commission (CQC). We deal with individual injustices that people have suffered and CQC will refer all such complaints to us. CQC deals with complaints about registered services as a whole and does not consider individual matters. We can share information with CQC but only when we feel it is appropriate. CQC will redirect individual complaints to us, and we will inform CQC about outcomes that point at regulatory failures.

Advice Line: 0300 061 0614 |

© Copyright Press Association, 2010

Devon LINk Devon Local Involvement Network LINk Devon is a network of groups and individuals who want to make sure that health and social care services are planned and delivered to meet the needs of the people in Devon that use them.

Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Its a great way to identify suitable services as listed by CQC*.  Be specific about the kind of care services you require, and  we’ll deliver appropriate results suiting your needs. See pg106   to fill out our written request form or...

LINk Devon gives the people of Devon an opportunity to independently have their say about local health and social care services and performs a statutory function to monitor and review services commissioned and provided in Devon. By telling us about your experiences of health and social services and your ideas for improvements or changes, LINk has the power to implement small changes and influence big ones.

01872 321327

*Results provided from The Care Quality Commision Listings

Care choices have you at a loss? Call Tel: 01404 549045 |

on 01872 321 327 or see page 106 for more details.


Plymouth City Council

Plymouth City Council’s Adult Social Care service is committed to promoting the independence of adults assessed as needing social care support to further their social and economic participation. We are currently working towards implementing ‘Putting People First’ the Government’s vision for the future direction of Adult Social Care. We are committed to put users of Adult Social Care at the heart of decisions about their care, and promote independence, choice and control. Adult Social Care is about supporting and assisting people who cannot manage alone due to severe illness, frailty, disability or vulnerability. It enables people to live as independently as possible in their own homes or with their family or friends. Most Adult Social Care is provided by family, friends and neighbours. We work with other organisations and individuals to ensure that those people in need of Adult Social Care services and their carers are identified, given relevant information and then supported in the most appropriate cost effective way. Many people’s involvement with us will be brief, caused by an accident or temporary incapacity. For some there will be more extended or even permanent periods of vulnerability requiring longer term support. However, only a minority will require ongoing professional support.

All our futures – services for older people Plymouth City Council’s Adult Social Care service encourages and supports people to live independently in their own home, amongst family and friends, as long as it is appropriate to do so.

Plymouth City Council’s Adult Social Care service want people to remain living independently at home for as long as possible, there are a wide range of preventive services that can be provided before considering the option of a nursing home or care home, support is also available for carers. Some services are provided directly by Adult Social Care and others are supported financially by Plymouth City Council but provided by private or voluntary organisations like Plymouth Age Concern’s Starting Point service. We will usually need to arrange an assessment to determine what help is needed. Depending on the outcome of the assessment, we may be able to arrange community care services, some examples of these are listed below: • domiciliary care - supporting you to stay at home • day services • community meals • equipment provision to assist with mobility • adaptations to your home You can call Adult Social Care for more information about being assessed or help from social care support on the following numbers. Adult Social Care 01752 668000 Access to Mental Health Services 01752 434988 Adult Services Out of Hours Team 01752 346984 Email:

Torbay Care Trust ‘Working in partnership to ensure the best health and social care for the community.’ Torbay Care Trust is the only NHS organisation of its kind in the South West. As well as being responsible for providing and commissioning healthcare services, we are also responsible for adult social care including learning disabilities services in the Bay. Our aim is provide you with the right care, in the right place, at the right time. We are constantly developing new ways to make services more accessible for the local population, and introducing new opportunities for you to take more control over the care and support you receive to help you live your life the way you want to. We provide and commission (buy) a very wide range of health and adult social care services to keep the local population healthy and independent. We also work closely


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with partners such as Torbay Council to plan for the future needs of our communities. This includes outpatients, diagnostic investigations, inpatient and day case treatment, accident and emergency services including ambulances and emergency admission to hospital, community hospital service and domiciliary care. ©Crown Copyright

Torbay Care Trust, Customer Service Centre Torbay Care Trust, Bay House, Nicholson Road, Torquay, Devon TQ2 7TD Tel: 01803 219700 Email: on 01872 321 327 or see page 106 for more details.

Your Devon UKHCA



on 01872 321 327 or see page 106 for more details.


NHS in Devon Your Nearest NHS Hospitals There are many hospitals in Devon several of which are community hospitals. These provide services such as Minor Injuries Units and out-patient care but not usually Accident and Emergency. Please check the map for MIU and A&E hospitals before setting off.



2 A&E

3 7 A&E 8



9 MIU 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41

Bideford Hospital North Devon & District Hospital North Devon & District Hospital Ilfracombe Hospital Lynton Health Centre Tiverton & District Hospital Nuffield Health Taunton Hospital Musgrove Park Hospital Honiton Hospital Axminster Hospital Seaton Hospital Sidmouth Victoria Hospital Ottery St. Mary Hospital Whipton Hospital The Royal Devon & Exeter Hospital The Cedars Franklin Hospital Devon Partnership Trust Nuffield Health Exeter Hospital Budleigh Hospital Exmouth Hospital Langdon Hospital Dawlish Community Hospital Teignmouth Hospital Newton Abbot Hospital Ashburton Hospital Torbay Hospital Torbay District General Hospital Capio Mount Stuart Hospital Totnes Hospital Paignton Hospital Brixham Hospital Dartmouth & Kingswear Hospital South Hams Hospital Derriford Hospital Derriford Hospital Nuffield Health Plymouth Hospital Tavistock Hospital Moretonhampstead Hospital Oakhampton & District Hospital Crediton Hospital





40 MIU

15 A&E

17 39 MIU

13 MIU 16 18

12 MIU



21 22 MIU 23 38 MIU 26 MIU

25 MIU 24 MIU

27 A&E 29 28 30 MIU MIU 31


A&E 36 35

33 MIU 34 MIU



(PCT) Primary Care Trust Hospitals (RD&E) Royal Devon & Exeter Hospitals (DPT) Devon Partnership Trust Hospitals Torbay Care Trust Hospitals Private Hospitals A&E Accident & Emergency MIU Minor Injuries Unit

Doctors on Call provide the urgent out-ofhours GP service in Devon. If your health problem cannot wait until your GP practice opens, you can

contact us directly on: 0845 6710 270 (local rate) or via a telephone message at your own practice. Our service is available to anyone in Devon including unregistered patients and visitors to the county.

Call: 0845 6710 270

What are NHS foundation trusts? • •

not-for-profit, public benefit corporations part of the NHS and provide over half of all NHS hospital and mental health services. • provide and develop healthcare according to core NHS principles - free care, based on need and not ability to pay What makes NHS foundation trusts different from NHS trusts? • not directed by Government so have greater freedom to decide their own strategy and the way services are run; • retain their surpluses and borrow to invest in new and improved services for patients and service users

accountable to their local communities through their members and governors, their commissioners through contracts, Parliament and to Monitor as their regulator. can be more responsive to the needs and wishes of their local communities – anyone who lives in the area, works for a foundation trust, or has been a patient or service user there, can become a member of the trust. These members elect the board of governors.

on 01872 321 327 or see page 106 for more details. NHS Direct - 0845 4647

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Wonford House Hospital, Dryden Road, Exeter, EX2 5AF 01392 208866

Devon Partnership NHS Trust provides mental health services to around 890,000 people living in Devon (excluding Plymouth). We provide services for adults, older people, people with alcohol and substance misuse issues, people with a learning disability and people who need forensic or secure mental health services. Our services focus on personal recovery, wellbeing and independence. Call 01392 823172 to receive a guaranteed response from a clinician within one hour. Available 8am-6pm Mon to Fri.

NHS in Devon

Devon Partnership NHS Trust

Outside of these hours contact numbers are (not for general enquiries): Devon Emergency Duty Team: 0845 6000 388, Torbay Emergency Duty Team: 0845 0568 032, Devon Doctors On Call 08456 710270 Local Crisis Resolution Home Treatment teams for someone in trouble.

Devon Primary Care Trust NHS Devon Commissioning Headquarters, County Hall Topsham Road, Exeter, EX2 4QL 01392 205205 / 0845 140 5005


0845 6710 270 Plymouth Hospitals NHS Trust Derriford Road, Crownhill, Plymouth, PL6 8DH 0845 155 8155 / 01752 202082

Devon Primary Care Trust was formed on 1st October 2006 following the merger of similar organisations in Exeter and Mid, North, East, South and West Devon. Community Hospitals provide services including minor injuries, out-patient care, day surgery, rehabilitation, and care for older people and for patients being monitored by their GPs. If you’re not sure whether your injury can be treated in a Minor Injuries Unit, telephone NHS Direct on 0845 4647. They will be able to advise you, and can also tell you where your nearest Minor Injuries Unit is. This service is linked to the GP out-of-hours service. Please ring before you turn up -before coming to an MIU that is open 24 hours please telephone the hospital (on the main hospital number) before turning up to check that it will be the appropriate place to be treated.

For the Commissioning headquarters please contact: 01392 205205 or Tel: 0845 140 5005 Fax: 0845 140 4046 see page 98 for individual hospital contacts.

Plymouth Hospitals NHS Trust provides the full range of general hospital services to patients in Plymouth, East Cornwall and South West Devon. The main hospital in Derriford provides services from three other sites. The hospital also offers a range of highly specialised treatments, such as heart surgery and cardiology services, kidney transplants, neurosurgery and pancreatic surgery. In 2007/8 the Trust provided services for patients at the following sites Derriford Hospital, more than 48,000 people pass through the main entrance of this hospital in a week. The Royal Eye Infirmary, Mental Health services for children and young people at Mount Gould, Developmental services for young children at the Child Development Centre, Scott Business Park. The Trust also manages community midwifery services in Plymouth and The Radiology Academy.

Tel: 0845 155 8155 / 01752 202082 Textphone: 0845 155 8281

Royal Devon & Exeter NHS Foundation Trust Barrack Road, Exeter EX2 5DW 01392 411611

South Devon Healthcare NHS Foundation Trust Hengrave House, Torbay Hospital, Newton Road, Torquay, TQ2 7AA 01803 614567

The RD&E provides acute hospital services to around 350,000 people in Exeter, East Devon and Mid Devon, and offers specialist services such as cancer care, plastic and reconstructive surgery, orthopaedic surgery, paediatric care and renal services to people living further afield in Devon, Cornwall and the Isles of Scilly, Dorset and Somerset.

Tel: 01392 411611

South Devon Healthcare NHS Foundation Trust runs a big general hospital (Torbay Hospital) serving the South Devon area. The services that it provides are funded by Primary Care Trusts, who receive an allocation of NHS money from the government each year and who decide on the healthcare priorities for their local population. The South Devon Healthcare NHS Foundation Trust catchment area covers 300 square miles - from South Dartmoor to the length of coastline which stretches from the mouth of the River Exe (Dawlish), past the Teign and Dart estuaries (beyond Dartmouth). Torbay Hospital therefore serves a resident population of approaching 300,000 people, plus about 100,000 visitors at any one time during the summer holiday season.

Contact the Torbay Hospital Switchboard: 01803 614567

Torbay Care Trust Bay House, Nicholson Road, Torquay, TQ2 7TD 01803 210500

Torbay Care Trust is an integrated health and adult social care organisation. We are responsible for providing and commissioning (buying) services for the population of Torbay – around 140,000 people. We employ approximately 1,300 staff including frontline health and social care staff, such as district nurses, occupational therapists and social workers, and operate from a range of different premises across Torbay such as community hospitals and clinics. Call the Customer Service Centre on: 01803 219700

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Patient Advice and Liaison Services (PALS)

PALS aims to:

offer advice and support to patients provide information on NHS services listen and respond to queries help sort out problems on your behalf If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, PALS can help you with your questions and concerns.

PALS is an accessible and confidential service for patients, relatives and carers. PALS acts independently when handling patient and family concerns, • liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions. If necessary we can refer • patients and families to specific local or national-based support agencies. • What will PALS do? PALS will help you if you: • are unhappy with your hospital, GP or community services and need help to negotiate a solution; • need advice, have concerns and suggestions but are unsure who to speak to; • need to identify a problem; • need to explore various options for sorting the problem out, including use of the formal complaints procedure; • provide information and where necessary liaise with other staff and services on your behalf; • would like to be put in touch with voluntary support, advocacy services or need information on other NHS services; • feel the Trust could learn from your experiences of using its services. PALS will not: • investigate complaints; • deal with a problem that is currently being investigated under the NHS Complaints Procedure; • pursue a concern that has already exhausted the NHS Complaints Procedure.

PALS Contacts in Devon Devon Partnership NHS Foundation Trust PALS, Devon Partnership NHS Trust, Wonford House Hospital, Dryden Road, Exeter, EX2 5AF Tel: 0800 0730741 |

Devon Primary Care Trust PALS, NHS Devon, County Hall, Topsham Road, Exeter EX2 4QL Tel: 0845 111 0080 or 01392 267665 | If you live in North Devon, contact PALS at: Information Centre, Level 2, N. Devon District Hospital, Raleigh Park, Barnstaple, EX31 4JB Tel: 01271 314 090 |

Plymouth Hospitals NHS Trust PALS, General Office, Level 7, Derriford Hospital, Derriford Rd, Crownhill Rd, Plymouth, PL6 8DH Tel: 0845 155 8123 |

Royal Devon and Exeter NHS Foundation Trust PALS, RD&E, Barrack Road, Exeter, EX2 5DW Tel: 01392 402093 |

South Devon Healthcare NHS Foundation Trust PALS, SDHCT, Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA Tel: 01803 655838 |

Torbay Primary Care Trust PALS, Torbay Care Trust, Paignton Hospital, Church St, Torquay, TQ3 3AG Tel: 01803 557425 ext 370 |


What action will be taken? PALS can informally investigate issues you raise with us. We will ensure the matter is brought before the senior managers of the area concerned. We will contact you with an explanation of what has happened and let you know what has been done to rectify matters for the future. Who do I contact? In each trust and PCT there is a Patient Advice and Liaison Service (PALS) providing on-the-spot help and information about health services. PALS is an NHS managed service designed to deal with queries and concerns quickly and to enable change within organisations based on the needs and experiences of patients, carers and the public. When raising a concern in the first instance talk to the staff involved who are providing the care e.g. ward nurse, receptionist, GP, matron or manager. In many cases problems and concerns can be sorted out locally straight away. If necesary and you wish to speak to anyone not involved with your care you can contact either the PALS officer or the Customer Care Manager.

Learning Disability Liaison Nurses The liaison nurse supports people with a learning disability to access mainstream services at the Royal Devon and Exeter Hospital and Torbay Hospital. This can either be for a planned admission, as an emergency, or as an out patient. The liaison nurse will support with consent issues, and follow the person from admission to discharge ensuring their needs are met and that they understand information given to them.

RD & E Hospital:

Torbay Hospital:

Room 207, Noy Scott House, Royal Devon & Exeter, Wonford Hospital, Barrack Road, Exeter, EX2 5DW

Learning Disability Liaison Nurse, Haytor Unit, Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AF

Tel: 01392 402237

Tel: 01803 654994

For more information regarding Learning Disabilities please turn to page 56

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NHS Continuing Healthcare is the name given to a package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. You can get Continuing Healthcare in any setting, including your own home or in a care home. NHS Continuing Healthcare is free, unlike help from social services for which a charge may be made depending on your income and savings. If you do not qualify for NHS Continuing Healthcare you will still receive mainstream services free of charge, i.e. GP, District Nursing Services, Specialist therapy. In your own home, the NHS will pay for healthcare (e.g. services from a community nurse or specialist therapist) and personal care (e.g. help with bathing, dressing and laundry). In a care home, the NHS pays for your care home fees, including board and accommodation. Who is eligible for NHS Continuing Healthcare? Anyone assessed as requiring a certain level of care need, can get NHS Continuing Healthcare. It is not dependent on a particular disease, diagnosis or condition, or on who provides the care or where that care is provided. The circumstances can include: • older people with chronic illness or disabilities • older people suffering from mental illness or dementia • people suffering from mental illness

• • •

hysically disabled adults p people with learning disabilities people who are terminally ill. If your overall care needs show that your primary need is a health one, you should qualify for NHS Continuing Healthcare. The primary health need should be assessed by looking at all of your care needs and relating them to four key indicators: • nature - the type of condition or treatment required (quality and quantity) • complexity - symptoms that interact; therefore difficult to manage or control • intensity - one or more health needs, so severe they require regular intervention • unpredictability - unexpected changes in condition that are difficult to manage and present a risk to you or to others.

NHS Funded Nursing Care NHS Funded Nursing Care (FNC) is provided to clients residing in registered nursing homes only. The NHS is responsible for any care that must be provided by a registered nurse. For people in care homes providing registered nursing care, registered nurses are usually employed by the home itself. In order to fund this nursing care the NHS makes a payment to the care home to cover the cost of providing the care for those who are eligible. Registered nursing care can involve many different aspects of care. Typically, those with a need for registered nursing care will receive some of the following: • supervision or monitoring of nursing needs • planning, review or amendment of their care plan • identification and tackling of potential health problems • referral to other healthcare professionals (GPs, therapists, etc.) • monitoring of and support for self-medication • drug therapies and medication as necessary Who is eligible for NHS Funded Nursing Care? You should be eligible to receive NHS funded nursing care if: • you have been assessed as requiring the services of a registered nurse • you do not qualify for NHS Continuing Health Care (CHC) but have been assessed as requiring the services of a registered nurse

y ou are not receiving registered nursing care in any other way (e.g. directly from your primary care trust). A single band is applied for NHS FNC on a monthly basis, the value of which is determined by Department of Health on an annual basis.

Applying for Continuing Healthcare (CHC) and Funded Nursing Care (FNC) There are several means by which an individual in Devon may have their health needs assessed to determine whether they are eligible for funding: Community When an individual living in the community is identified as having a significant change in need, typically when the individual needs to go into a home with nursing care or have some level of care at home. The first point of access for an assessment would be through the relevant local area office: Eastern area – 01392 267637 Northern area – 01769 575123 Southern area – 01626 358650 Mental Health Mental Health Services cover both bed based inpatient services and services in the community. This covers a wide range of settings, ages and illness. However, the overall process still remains the same. Learning Disabilities The statutory learning disabilities services in Devon are integrated between health and social care, therefore, the process of considering someone is usually done on a joint agency basis. End Of Life Care (Palliative) and the Fast Track process The National Framework has established a Fast Track process to assist professionals in securing End Of Life (EOL) services in a very short space of time. In order to satisfy the criteria the professional must ensure that the person has a terminal illness or diagnosis and their condition is rapidly deteriorating. Multi Disciplinary Team (MDT) A multi disciplinary team is a group of professionals from different disciplines, who have a role in contributing to an assessment of an individuals needs. This could include two health professionals, i.e. nurse, clinician or therapist, as well as a representative from social care services, i.e. a social worker, along with a family member or representative. Receiving application Once the Decision Support Tool is received and is adequate, any clear judgments that can be taken outside of panel will be made to ensure the care package can be put into place quickly. When the decision support tool indicates a borderline decision, or there is any complexity surrounding the case, it will go to panel for discussion and endorsement. Role of CHC Eligibility Panel It is the role of the Eligibility Panel to listen to the cases, to be satisfied that enough evidence is produced to make a judgment and to either endorse a recommendation or decline it with clear rationale. The panel considers eligibility only, financial decisions and procurement are done separately. NHS Devon retains the right to make the decision on eligibility. Appeals Procedure For disputes between individuals applying for Continuing Healthcare (CHC) and the NHS, in line with the appeals procedure, the first step for the claimant (e.g. relative, carer, advocate) is to seek a review of the decision by the original decision making body. This can be done in the form of a written appeal to the Appeals Administrator, Continuing Healthcare Team, NHS Devon, Floor 2, Main Building, County Hall, Topsham Road, Exeter, EX2 4QB. Further evidence to support an individual’s case can be gathered and the case submitted again for the Panel to review. Thereafter, if an appellant remains dissatisfied with the decision, they are entitled to request a Stage 2 Independent appeal. If the appellant remains dissatisfied with the decision they are further entitled to seek independent review by Strategic Health Authority.

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NHS in Devon

NHS Continuing Healthcare


New support for people discharged from hospital Health Secretary, Andrew Lansley Emergency re-admissions increased by 50 per cent between 1998 and 2008, and Health Secretary Andrew Lansley said: ‘Too often, patients end up back in hospital because they haven’t had help readjusting to life at home. We need to do more to prevent this from happening.’ ‘Re-ablement will give opportunities for the NHS and councils, by working together locally, to make savings. Services of this kind have shown dramatic benefits in supporting people and cutting readmission to hospital. Our objective is for people to be once again independent, in their own homes. ‘This new funding will mean people will benefit right now and around 35,000 will start to get the help and support they need.’ The additional funding for re-ablement has come from savings from central Department of Health budgets.

Did you know about Community and Hospital Transport? Some hospitals and volunteers provide a transportation service to take patients to and from their medical appointments. Community transport services can include Ring & Ride services and Volunteer Community Cares where driver can pick you up from home, some towns also have Shopmoility schemes.

Please see page 89 for shopmobility or visit for community and hospital transport ©Crown Copyright, Department of Health, 14 Oct 2010

Extra help at home when you leave hospital Rehabilitation aims to: • rebuild your skills and confidence in doing everyday activities • teach you new skills to help you manage at home • keep you out of hospital, or permanent residential care, unless this really is the right choice for you. What will having a rehabilitation service be like? Rehabilitation is about encouraging and helping you to do things for yourself. Specially trained carers work with you under the guidance of an occupational therapist or a physiotherapist. They will give you advice on how to cope with your illness or disability, or provide you with aids and equipment to help you do things more easily. You will all be following a written care plan, which alters as you improve. How long will I have the service? Each person’s progress is different and it is difficult to predict how long recovery will take. Each service is for a set period, but this may be extended or another rehabilitation service offered, if that is the best thing to do. Most of these services are now available county-wide, but there are unfortunately some gaps which we are working to fill and most people will be able to get at least one of these services. Rapid Response / Community Support Teams Helping you stay at home in an emergency. If you have had some sort of emergency, this service may be offered to you on the same day. Usually it will be impossible for you to stay at home without extra support and these teams will prevent an unnecessary admission to hospital, or residential care. The service is free for up to six weeks. Your needs and abilities are continually assessed and support is reduced as your level of independence increases. Rehabilitation Domiciliary Care Planned rehabilitation in your own home Many people have a long-standing medical condition, which gradually makes everyday life a struggle. Help may be needed for a short time to learn new ways of coping and gaining the confidence to remain as independent as possible in your own home.


Rehabilitation Day Care - Rehabilitation in a Day Centre This service provides a programme of rehabilitation in a Day Centre, it may run as part of a package of services to enable you to live in your own home as long as possible. Meals and refreshments will be provided, but there will be a small charge for this. Transport to and from the centre can be arranged. Short Stay Residential Care Rehabilitation This service will suit people who will benefit from a programme of rehabilitation, but who in the short-term may not be safe to stay at home on their own. Most people will enter this service from hospital, although it is possible to come straight from the community. It is based in specially contracted residential homes or units and offers more care and support than can be given your own home. You will have the opportunity to recover at your own pace, to rebuild your confidence and to practice daily living skills such as washing and dressing and preparing simple meals. Some people need longer to recover from their illness and a longer-term rehabilitation programme in a residential setting may be the best option. As you will only be having a temporary stay in care, you will not be charged for this service. Who will help me to decide which is the right service for me? After assessment by a Care Manager and Occupational Therapist or Physiotherapist, your needs are discussed with you and you will be offered the most suitable choice. Once you are happy, you will be given a copy of your care plan. What if I still need help afterwards? Some people will not need any further help following rehabilitation, but some might need to have a different programme of rehabilitation, or long-term services to help them stay in their own homes. If ongoing help is needed, a Care Manager will arrange this for you. Understandably, some of our service users who still need some long-term support can feel disappointed to find that the carers who provided their rehabilitation service cannot provide this. Unfortunately, these are specially trained staff who only provide rehabilitation, not longer term support. © Devon County Council,

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Dept. of Health Equity and excellence: Liberating the NHS White Paper executive summary 1. The Government upholds the values and principles of the NHS: of a comprehensive service, available to all, free at the point of use and based on clinical need, not the ability to pay.

2. We will increase health spending in real terms in each year of this Parliament.

3. Our goal is an NHS which achieves results that are amongst the best in the world.

Putting patients and public first 4. We will put patients at the heart of the NHS, through an information revolution and greater choice and control: • Shared decision-making will become the norm: no decision about me without me. • Patients will have access to the information they want, to make choices about their care. They will have increased control over their own care records. • Patients will have choice of any provider, choice of consultant-led team, choice of GP practice and choice of treatment. We will extend choice in maternity through new maternity networks. • The Government will enable patients to rate hospitals and clinical departments according to the quality of care they receive, and we will require hospitals to be open about mistakes and always tell patients if something has gone wrong. • The system will focus on personalised care that reflects individuals’ health and care needs, supports carers and encourages strong joint arrangements and local partnerships. • We will strengthen the collective voice of patients and the public through arrangements led by local authorities, and at national level, through a powerful Commission. • We will seek to ensure that everyone, whatever their need or background, benefits from these arrangements.

Improving healthcare outcomes 5. To achieve our ambition for world-class healthcare outcomes, the service must be focused on outcomes and the quality standards that deliver them. The Government’s objectives are to reduce mortality and morbidity, increase safety, and improve patient experience and outcomes for all: • The NHS will be held to account against clinically credible and evidence-based outcome measures, not process targets. We will remove targets with no clinical justification. • A culture of open information, active responsibility and challenge will ensure that patient safety is put


above all else, and that failings such as those in Mid-Staffordshire cannot go undetected. Quality standards, developed by NICE, will inform the commissioning of all NHS care and payment systems. Inspection will be against essential quality standards. We will pay drug companies according to the value of new medicines, to promote innovation, ensure better access for patients to effective drugs and improve value for money. As an interim measure, we are creating a new Cancer Drug Fund, which will operate from April 2011; this fund will support patients to get the drugs their doctors recommend. Money will follow the patient through transparent, comprehensive and stable payment systems across the NHS to promote high quality care, drive efficiency, and support patient choice. Providers will be paid according to their performance. Payment should reflect outcomes, not just activity, and provide an incentive for better quality.

Autonomy, accountability and democratic legitimacy 6. The Government’s reforms will empower professionals and providers, giving them more autonomy and, in return, making them more accountable for the results they achieve, accountable to patients through choice and accountable to the public at local level: • The forthcoming Health Bill will give the NHS greater freedoms and help prevent political micro management. • The Government will devolve power and responsibility for commissioning services to the healthcare professionals closest to patients: GPs and their practice teams working in consortia. • To strengthen democratic legitimacy at local level, local authorities will promote the joining up of local NHS services, social care and health improvement. • We will establish an independent and accountable NHS Commissioning Board. The Board will lead on the achievement of health outcomes, allocate and account for NHS resources, lead on quality improvement and promoting patient involvement and choice. The Board will have an explicit duty to promote equality and tackle inequalities in access to healthcare. We will limit the powers of Ministers over day-to-day NHS decisions. • We aim to create the largest social enterprise sector in the world by increasing the freedoms of foundation trusts and giving NHS staff the opportunity to have a greater say in the future of their organisations, including as employee-led social enterprises. All NHS trusts will become or be part of a foundation trust.

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Monitor will become an economic regulator, to promote effective and efficient providers of health and care, to promote competition, regulate prices and safeguard the continuity of services. We will strengthen the role of the Care Quality Commission as an effective quality inspectorate across both health and social care. We will ring-fence the public health budget, allocated to reflect relative population health outcomes, with a new health premium to promote action to reduce health inequalities.

NHS in Devon

Cutting bureaucracy and improving efficiency 7. The NHS will need to achieve unprecedented efficiency gains, with savings reinvested in front-line services, to meet the current financial challenge and the future costs of demographic and technological change: • The NHS will release up to £20 billion of efficiency savings by 2014, which will be reinvested to support improvements in quality and outcomes. • The Government will reduce NHS management costs by more than 45% over the next four years, freeing up further resources for front-line care. • We will radically delayer and simplify the number of NHS bodies, and radically reduce the Department of Health’s own NHS functions. We will abolish quangos that do not need to exist and streamline the functions of those that do.

Conclusion: making it happen 8. We will maintain constancy of purpose. This White Paper is the long-term plan for the NHS in this Parliamentary term and beyond. We will give the NHS a coherent, stable, enduring framework for quality and service improvement. The debate on health should no longer be about structures and processes, but about priorities and progress in health improvement for all. 9. This is a challenging and far-reaching set of reforms, which will drive cultural changes in the NHS. We are setting out plans for managing change, including the transitional roles of strategic health authorities and primary care trusts. Implementation will happen bottom-up.

What does Change4Life do for you?

The Change4Life advertising campaign will make the subject of weight and physical activity a hot topic and will urge us to make changes to our diet and levels of activity. The campaign talks about ‘fat in the body’ rather than ‘fat bodies’ and makes clear the link between fat and preventable illnesses. It also pins the blame on modern life, which affects all of us, rather than pointing the finger at parents. Free Change4Life materials are now available for you to order or download to use to support the movement.

Who needs Change4Life

We all know it can be hard these days to live a happy, healthy life but Change4Life can help. After all, none of us are perfect. The way we live in modern society means a lot of us, especially our kids, have fallen into unhealthy habits.

Why should I join Change4Life?

Would you like loads of ideas and help to give your family a happier, healthier future? Then you already know why you should join Change4Life. As part of Change4Life, you will receive tons of helpful information, games, tools, tips and a free welcome pack. You can also search for what is happening in your local community. We’ll update Change4Life all the time so don’t miss out – visit our website regularly.

10. Many of the commitments made in the White Paper of which this is an executive summary require primary legislation and are subject to Parliamentary approval.

Responding to the White Paper We are consulting on how best to implement these changes and draw your attention to the full version of the White Paper and to related consultation documents, available on the DoH website at:

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and may be part of inclusive minutes subject to your provider and your call package.

In particular, the Department would welcome comments on the implementation of the proposals requiring primary legislation, and will publish a response to the views raised on the White Paper and the associated papers, prior to the introduction of the Bill. ©Crown Copyright Comments should be sent to: or to the White Paper Team, Room 601, Department of Health, 79 Whitehall, London SW1A 2NS. on 01872 321 327 or see page 106 for more details. NHS Direct - 0845 4647

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Care Homes This section provides information and things to consider before moving to a Care Home. Homes are listed alphabetically and by district. Introduction Choosing where to receive the care you require can be a daunting task, particularly as it often involves leaving a home with which you are familiar and in which you may lived for many years. Whenever we choose a new place to live, we do so on the basis of a mixture of logic and emotion. Logic dictates where it should be and how close to family and friends etc. The emotional element is based on whether or not it feels like home. Written information and brochures can tell you about the practical issues but the “feeling of the place” is something you must establish for yourself. The key advice is to visit the homes which meet your practical requirements. Prepare a list of the issues which concern you and don’t be afraid to ask questions. You will find care providers more than happy to discuss your needs and concerns. Many of us have preconceptions about care homes and sadly, the image of care provision has not been well presented in the media. Television programmes and press articles tend to focus on the sensational and all too often it is the occasional problems which are highlighted. The vast majority of homes providing high standards and first class care are simply not newsworthy. Everyone has their own idea of what is nice, what suits them and what meets their own preference. The question therefore needs to be “does it suit me?” and in this respect there is no right or wrong answer. Who Provides Care? There are three principal providers of residential and nursing care. Most local authorities own and operate homes of their own although the numbers of places they provide have declined over recent years. The voluntary and charitable sector provides a relatively small but important provision and the largest group is the independent or private sector. How Do I Measure the Quality of a Home? The difficulty with quality is that it can mean different things to different people and therefore it is extremely difficult to measure. All establishments providing residential or nursing care have to be registered with the authorities and comply with the prevailing regulations. This ensures that the home complies with the requirements of health and safety, staffing levels, hygiene, drug administration and accepted good practice. Homes are inspected regularly and the latest inspection report is available by asking the owner, manager or via the Care Quality Commission. It should however be remembered that the inspection process tends to examine systems and procedures rather than caring.


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How Much Will It Cost? The cost of care will vary between homes and across each region of the country. Although cost is an important consideration, affordability is perhaps the more significant issue and getting advice on benefit entitlement and how best to manage finances is crucially important. The CareAware Helpline can assist in this regard. With the requirement for higher standards, increasing wage levels and rising operating costs, care fee inflation can be an issue and so it is also important to consider the future situation, particularly if the care need increases. Demographic trends suggest that more of us will need residential care in the future and with home closures continuing, the availability of care beds can be expected to reduce and this in turn may lead to higher prices. Are There Specialist Homes? Some homes offer specialised care services. This may range from homes which provide male or female only accommodation to those which cater for particular problems and difficulties. How to Find Potential Homes Some people are aware of the home they would prefer, perhaps through a recommendation or because a friend was resident there. However, many face the prospect of making a selection from scratch. The local authority will provide a listing of all registered homes and there are the traditional information sources such as Yellow Pages etc. In addition, many homes are part of local regional or national care associations who produce directories and listings. An alternative is the Care Quality Commission which took over from the Commission for Social Care Inspection on 1st April 2009. or 03000 616161. CareAware Edition 04.09 Caring Solutions for Age Old Problems Other publications include ‘Finding and Paying for a Care Home’ by Help the Aged (now Age UK) (available by calling: 020 7278 1114 or by visiting their website: AdviceSupport/AdviceLeaflets/) and ‘The Care Home Handbook’ by Counsel + Care which can be downloaded from: carehomehandbook or Tel: 0845 300 7585

on 01872 321 327 or see page 106 for more details.

What to look for Leaving your home and familiar surroundings to move into a care home is a big step. It is important to consider your choices carefully before making a decision about where to move. All care homes in England are registered and inspected by the Care Quality Commission (CQC), formerly the Commission for Social Care Inspection (CSCI). The CQC regulates health and adult social care services in England. CQC carries out inspections to make sure that each care home is meeting essential standards of quality and safety. ©Counsel + Care, Care Homes: What to look for 2009-10:1 2

Is a care home right for you? Before deciding to go into a care home, have you considered whether it is possible for you to stay in your own home? • Have you contacted your local social services department and asked them to assess your needs for services such as home care, meals, day care or respite care? • Have you been in touch with your GP to make sure a medical assessment of your needs has been carried out? • Have you been in touch with organisations such as your local Age Concern to see if there is any way they can support you or perhaps tell you about social activities in your area? • If you are finding your current home difficult to manage, have you considered a move to sheltered/ retirement housing or Extra Care Housing? • If you are finding the stairs, bath or toilet hard to manage, have you asked your local social services department if they can provide useful equipment? • If your house needs repairs or alterations, have you asked your local Home Improvement Agency or council housing department whether there are any grants available? • If you are finding it difficult to manage financially, have you contacted the Pensions Service, the Housing Benefit section of your local authority or organisations such as the Citizens Advice Bureau or Age Concern to see whether you are receiving all the benefits to which you are entitled? Types of Homes Care homes providing personal care vary in size and facilities. All are expected to provide a room, meals, help with personal care such as dressing, supervision of medication, companionship and someone on call at night. Care homes providing personal care give care during normal short illnesses but do not provide constant nursing care. Care homes providing nursing care also vary in size and facilities, but all provide personal and nursing care 24 hours a day for people who are bedridden, very frail or have a medical condition or illness that means they need regular attention from a nurse. There is always a qualified nurse on duty. Older people diagnosed with dementia may need a care home with an additional category of registration Care choices have you at a loss? Call

(DE). These were previously known as EMI homes. Care homes may be owned and operated by private individuals, companies owning groups of homes, not for profit organisations and local authority social services departments. All care homes in England are registered and inspected by the Commission for Social Care Inspection (CSCI). In Scotland this is the Scottish Commission for the Regulation of Care and in Wales, the Care Standards Inspectorate for Wales. Local authorities still retain responsibility for homes in Northern Ireland. Inspection reports are available from the home or the relevant authority. Respite Care Short term care or intermediate care is usually available in a care home, but possibly at home with the assistance of professional carers. You may consider respite care for a number of reasons: • to build up your strength after a stay in hospital, • after a stay in hospital, while you are waiting to move somewhere • permanent; • to have a break, or to give your carers a break, or; • to see whether you would like to live in the care home permanently. (See pages 76-78 for more information on respite care and day services) Choosing a care home If you can afford to pay your own fees you can choose a home and make your own arrangements. Before making any arrangements, it is a good idea to ask for a local authority assessment of need, particularly if you may need help with the fees at some point in the future. If you are paying your own fees, the care home must provide a written contract at the time you move into the home. If possible, try and arrange a trial stay in a home before making a final decision. Finding a care home Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at or email at Paying for a care home Fully funded NHS care: People with very high nursing or medical needs may qualify to have their care fully funded by the NHS under the Continuing Care criteria. Care homes vary in cost. Depending on the location and services provided, the fees can vary from about £300 a week to £1,000 or more for a home providing nursing care. If you need help towards the cost of a care home you must first contact your local social services department and ask for an assessment of your needs. This will tell you whether you meet the authority’s criteria for a care home and how much the authority will ‘normally’ pay for someone with your assessed care needs. You are also advised to contact the social services department if there is any chance you may need financial help towards the cost of fees in the future. For further advice and written information on funding care contact EAC’s free Advice Line on 020 7820 1343 or at ©EAC Oct 2005

on 01872 321 327 or see page 106 for more details.


Care Homes

Leaving your Home

Paying for Long Term Residential Care Devon County Council amount you may be asked to move to another home.

(Factsheet 10e - 06 Oct 2010 -information correct at time of print)

• Are you eligible for our help? Every person’s situation is unique, and we carefully consider each request for support. For more information about Fair Access to Care (FACS) - in other words our eligibility criteria, the guidelines used to assess people’s needs, please read our Factsheet 1, Assessment and Fair Access to Care or telephone Care Direct 0845 1551 007 for a personal explanation. If you think you may need financial support from us we will arrange for someone to talk to you about your needs, and recommend the care and support that is most suitable for you. There is no charge for this. You can have a relative or friend present if you want.

If your former home is subject to a 12 week property disregard or you have been accepted for a Deferred Payment Agreement you may be able to pay a First Party Contribution. If there is no willing Third Party or you do not own your own property then you may have to find an alternative residential home willing to accept the Banded Rate.

How much will I have to pay?


Nursing: (excluding NHS FNC)

You are required to make a contribution towards the banded rate quoted above which will be determined following the outcome of a financial assessment of your weekly income and capital resources. • Income is the money that you receive such as State Retirement Pension, War Pensions, State Benefits, Occupational Pensions, Trust Fund income etc. • Capital is the value of any savings, investments, property and land that you have/own. Devon County Council will review the amount that you will have to pay from April each year following the increases in all State Benefits and Statutory Personal Allowances.

Band 1 - £295 per week* Band 2 - £309 per week* Band 3 - £330 per week* Band 4 - £391 per week*

Standard - £416.30 per week* High - £427.30 per week*

Will all my Income and Capital be taken into Account?

If you have savings over the capital threshold (currently £23,250) excluding the value of your home then you will not be eligible for financial assistance. When your support/ care needs have been established you will usually fall into one of the following banded rates for funding purposes:

* It is important to realise this is not the actual amount we will pay towards your care because you will be required to make a contribution towards your banded rate. Your contribution will be determined by a financial assessment being undertaken. For Mental Health, Learning Disabilities and Physical Disabilities (aged under 65) people the banded rates do not apply as your fees will be individually negotiated.

No. From your weekly income we will automatically disregard a Personal Expense Allowance (PEA) of currently £22.30 which is our statutory requirement. This is to cover items such as newspapers, toiletries etc. Additionally if your weekly income exceeds £132.60 per week an additional weekly sum of up to £5.75 (savings disregard) will be allowed. If you are in receipt of an occupational pension and your spouse/partner remains at home 50% of this pension will be disregarded unless it will have a detrimental effect on the benefits claimable by the spouse/partner remaining at home. Capital held in joint accounts will be automatically halved. See below with regards to the treatment of property and land. The first £14,250 of your capital will be fully disregarded.

Funded Nursing Care If you are in a Nursing Home the Health Authority will pay for the nursing care element of the homes weekly fee, currently £108.70 per week. This is over and above the banded nursing rates quoted above.

Nursing: (including Funded Nursing Care) Standard £525.00 per week High £536.00 per week

What if the Home of your choice is charging more than the Banded Rate? If the home fees exceed your banded rate you may not be able to go to the home of your choice unless someone else can pay the difference. This is known as a Third Party Contribution and will need to be paid over and above your own assessed contribution: You will have to find a Third Party, for example a family member to pay the difference. This is known as a Third Party Contribution and cannot be made from your own weekly income or capital assets. The latest version of this fact sheet can be found on or from Care Direct. • The Third Party must agree to make the payments for the whole of your stay. If at any time they are unable to pay this


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What if my capital assets are above £14,250 but are below £23,250? You will be required to pay a notional tariff income on your capital charged at £1.00 per week for every £250.00 (or part thereof) between £14,250 and £23,250 for example: • You have capital of: £17,580.51 • We disregard: £14,250.00 • Assessable capital: £3,330.51 (Divided by £250) • Notional Tariff Income* £14.00 (To be added to your weekly income for assessment purposes) * Notional tariff income is a formula set by Central Government and does not represent the income earning capacity of that capital.

Treatment of Property and Land Your home: The value of your home which was your main place of residence prior to admission to residential care will be ignored if it continues to be occupied by: • Spouse or partner • Relative aged over 60 • A relative who is registered disabled • Someone aged under 16 who you are financially responsible for

on 01872 321 327 or see page 106 for more details.

If your home does not qualify for an automatic disregard (as above) then its value will still be disregarded for up to a maximum of 12 weeks, thereafter its value will be taken into account. This is known as the 12 week property disregard During this 12 week property disregard period you will still have to pay an assessed contribution based on your weekly income and other capital. At the end of the 12 week property disregard period the value of your home will then be included as part of your capital assets and therefore your accommodation contribution will increase to the full weekly fee charged by the residential home.

Deferred Payment Agreements (DPA) If you do not wish to sell your home or if a sale is likely to take sometime you may wish to apply for a DPA. A DPA is only available to people who, in addition to the value of their home, have other capital assets of less than £23,250. Once completed a DPA allows for a proportion of the residential home fee to be deferred. The amount to be deferred will vary depending on your financial circumstances. The deferred sum becomes repayable to the Council upon either the sale of your property or when you leave residential accommodation (usually upon your death). No interest charges are payable on the amount deferred unless it is still outstanding 56 days after it has become due. Whilst a DPA is in place you will be required to contribute your available weekly income. A DPA only becomes effective from the date it is completed therefore it is essential you apply as soon as possible. All fees due prior to that date are payable in the usual manner.

Care Homes

12 Week Property Disregard Period

Plymouth City Council What types of Care Homes are available? If you are thinking of moving from your home into a residential or nursing home, the following type of care is available: • A home owned or managed by the local council (usually the Adult Social Care department) • A residential care home owned and managed in the independent sector • A nursing home owned and managed in the independent sector An individual sector home could be owned by a private individual, a private company or be owned and managed by a voluntary organisation. A nursing home differs from a residential care home because fulltime nursing staff are employed to provide and oversee any nursing care required. These placements are more expensive but are topped up by the Primary Care Trust (NHS) through an additional payment each week.

First and Third Party Contributions Other Property/Land Any other property or land owned is not subject to a disregard and will form part of your capital assets. If these assets exceed £23,250 then you will be required to pay the full weekly fee charged by the residential home effective from your admission.

How do I pay my assessed weekly accommodation charge? Client Finance Services will advise you of your weekly contribution and if your payments will be made Net or Gross: Net Agreement: This is when you pay your assessed accommodation charge directly to the residential home, this is the preferred choice adopted by Devon County Council (DCC). Gross Agreement: This is when you pay your assessed accommodation charge directly to DCC. You will be sent an account through the post every four weeks by Client Finance Services which will explain the different payment methods available. You should not receive any additional requests for payment in relation to your care requirements other than those notified to you by Client Finance Services. This does not include payments for sundry items such as toiletries etc. The latest version of this factsheet with and additional factsheets can be found online at A large print version of this factsheet is available on but if you would like it in a different format such as Braille or audio, or in a different language, please contact our Customer Service Centre on 0845 155 1015 or email

A ‘third party’ contribution is a weekly sum paid by a person or organisation towards the cost of keeping someone in a care home under arrangements agreed with you, the home and us, which will be detailed in a written agreement. A third part contribution is only needed when fees of the home are greater than the price we would normally pay. Some homes, perhaps because of extra facilities or desirable locations, choose to charge more. If you choose a home that is more expensive than we are prepared to pay, you will need to find someone, such as a relative, to make up the difference. The person who makes up the difference is called the ‘third party’.

Can I fund my own third party contributions? Government rules say that you cannot fund your own third party contributions from your savings or personal allowance. In some cases, however, you can fund your own third party contribution if you own your property or have other assets which make you ultimately self-funding. This is then known as a ‘first party’ contribution. First party contributions will be paid either from savings less than £23,000 or when your own home is sold. In most cases, you will pay your ‘top ups’ by four weekly invoice, which are included in the weekly assessed charge.

Will the amount paid by a third party change? This amount paid by a third party is likely to be reviewed annually as prices go up with inflation. A rise in the home’s fees will not automatically be shared equally between us and the third party. We will tell you when an increase is due to take place which is normally in April each year. (…continued overleaf)

©Devon County Council

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


What happens if the third party stops paying their contribution?

Torbay Council

We are not obliged to keep anyone in a home charging fees they are not prepared to pay. If first or third party contributions are not paid, we may be forced to move you to a different home with acceptable fees. Under the Department of Health Care in the Community Guildlines, we are required to ensure that the first and third parties are able to make payments for as long as you are in the home. This forms part of the contract that we have with the home.

Obligations and liability of third parties We have no powers or authority to ask anyone about their finances apart from the prospective resident (you). We do ask third parties to read this information and talk to a care manager or social worker about the implications of making contributions.

Will I have to pay if I go into hospital or on holiday? Yes, you are required to pay for all periods whilst you are a resident of a home, including the day of admission but not the day of discharge. If you go on holiday, you will be charged your normal weekly rate while you are away. This is because your bed at home is kept reserved for you during your absence and because your benefits won’t change. If you are in hospital for a year or more, your entitlement to benefits will be reduced and the charge for the cost of your care home may also be reduced.

What if I can’t deal with my own finances? If you can’t manage your own finances, but you are mentally capable, you may appoint a friend, relative or a professional representative as your Power of Attorney.

Torbay Care Trust commission services from 104 residential care homes and 18 nursing homes in Torbay. Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs. Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia.

The Care Quality Commission (CQC), formerly Commission for Social Care Inspection, registers and inspects all care homes (and other adult social care and health services) against national minimum standards and gives them a quality rating. Inspection reports are available to view on the CQC website or they can be ordered from the CQC order line on 0870 240 7535. © Torbay Quality Care Forum (TQFC)

The Torbay Quality Care Forum was set up in 2009. It currently represents 62% of all residential beds and 80% of all nursing beds in Torbay. The purpose of forum is to: • Provide Quality Care in Torbay • Engage regularly with all ‘good’ and ‘excellent’ homes in the bay • Offer assistance to ‘poor’ and ‘adequate’ homes helping them to reach ‘good’ status • Identify market development opportunities • Meet regularly with Torbay Care Trust to ensure transparency in partnership working ©Crown Copyright

If a service user is no longer capable and has not appointed a Lasting Power of Attorney, it will be necessary for an interested party to apply to the Court of Protection to be appointed receiver for the client’s finances on their behalf, for example, to claim benefits, sell a property or pay bills.

To find out more information or to request a factsheet (see page 103 for particular factsheet codes) contact:

Receivers and Lasting Power of Attorney are obliged to administer affairs for the client’s benefit. For further information about becoming a Power of Attorney, Lasting Power of Attorney or Receiver, please contact an independent solicitor.

DEVON COUNTY COUNCIL Tel: 0845 1551 007

Registered nursing care contributions Everyone in a nursing home is entitled to an assessment. This will determine if you are eligible for a financial contribution to pay for the nursing element of your care. An NHS registered nurse will visit to assess you. If eligible,


the contribution from the NHS will be paid to the home.

TORBAY COUNCIL Tel: 01823 219700

Information from ‘Moving into a Care Home -Information About Charges’ a leaflet published by Plymouth City Council, May 2009


©Crown Copyright

Care choices have you at a loss? Call healthservices/residentialcare.htm on 01872 321 327 or see page 106 for more details.

Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Mental Health

Sensory Impairment Terminally Ill

Nursing Homes in Devon Nursing Homes in East Devon

Pinewood Nursing Home

The Lodge, Exeter

B. Salterton EX9 6JP 01395 446161

EX1 1SY 01392 271663


Amberwood Nursing Home Exmouth EX8 3ED 01395 263540 24

The Check House

The Old Rectory Nursing Home

Seaton EX12 2PR 01297 21858

EX4 6NG 01392 431839


Angela Court Sidmouth EX10 0AG 0870 2869456 37



The Seaton Seaton EX12 2AN 01297 20882 31

Bay Court Nursing & Res Home B. Salterton EX9 6BS 01395 442637


The Sidmouth Nursing Home Ltd Seaton EX10 9EX 01395 514172 29

Cranford Nursing Home


Halsdown Nursing Home

Nursing Homes in Exeter Barton Place Independent Care Hotel EX4 5AX 01392 211099

Hay House Nursing Home

Brendoncare Woodhayes EX2 4LR 01392 667290


Holmesley Nursing Home

Cadogan Court 70

Honiton EX14 1AL 01404 45204

Greenslades Nursing Home EX2 8BE 01392 274029

Exmouth EX8 5DL 01395 263643 42

Exmouth EX8 2EY 01395 273677 24

Newton St Cyres EX5 5AG 01392 851473

South Molton EX36 3DF 01769 572646 56

Edenmore Nursing Home


Ilfracombe EX34 9HW 0870 2869458

EX4 6BH 01392 431662



Fremington Manor

Lucerne House


Langford Park Care Home



Knappe Cross Care Centre

Cullompton EX15 1DA 01884 33142

Eastleigh Care Homes,


Honiton Manor

Culm Valley Care Centre

Nursing Homes in North Devon

EX4 1TA 01392 251436

Sidmouth EX10 9QG 01395 513961




Exeter EX5 3JL 01392 461779

Tiverton EX16 9NS 01398 331317



Exmouth EX8 3NA 01395 272390 17

Tiverton EX16 6SJ 01884 252527

Castle Grove Nursing Home


Exmouth EX8 2HA 01395 224112

Ashdowne Care Centre 60

Exmouth EX8 2HS 01395 263295

Fernihurst Nursing Home

Nursing Homes in Mid Devon

(See advert page 107, Inside back cover)

EX2 8TU 01392 422905

Barnstaple EX31 2NX 01271 377990



Lymewood Nursing Home

The Dales Nursing Home

Harriet Nanscawen Nursing Home

Lyme Regis DT7 3SQ 01297 445444

EX4 4LG 01392 221266

Braunton EX33 2BT 01271 812115



Care choices have you at a loss? Call


on 01872 321 327 or see page 106 for more details.


Care Homes

Care Homes in Devon

Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Mental Health

Sensory Impairment Terminally Ill

Heanton Nursing Home

Furzehatt Care Centre

Woodland Villa

Barnstaple EX31 4DJ 0870 2869462

PL9 8QX 01752 484008

PL3 4HE 01752 669625



Park Lane Care Home

Lelant Nursing Home

Barnstaple EX32 9AL 01271 373600

PL3 5AP 01752 663626




Swimbridge House Nursing Home

Meadowside & St Francis

Barnstaple EX32 0QT 01271 830599

PL7 4LE 01752 337938



Tyspane Nursing Home

Merafield View Nursing Home

Braunton EX33 2LH 01271 816600

PL7 1ZB 01752 348070

Bedford Park Care Centre PL3 5JF 01752 770477


Cann House PL5 4LE 01752 771742

PL1 5RH 01752 606799

PL3 5TX 01752 789861

PL6 8AA 01752 789393

PL1 5RH 01752 551859


Revelstoke Lodge

Kings Acre

PL7 4DZ 01752 343001

Ivybridge PL21 0LQ 01548 830076



Springfields Care Centre PL9 8EJ 01752 482662 85

St James’s Lodge PL1 5PF 01752 563003 38

St Peter`s Convent PL7 2LL 01752 337202 45

St Vincent`s PL7 1NE 01752 336205 25


Roborough House Woolwell PL6 7BQ 01752 700788 51

The Lawns, Brixton Brixton PL8 2AX 01752 880465 31

The Manor, Yealmpton Yealmpton PL8 2JN 01752 880510 22

Windward Nursing Home Dartmouth TQ6 0QS 01803 770789 25

Torr Home

Fanshawe PL9 9QS 01752 481663 23

Freshfields Nursing Home PL5 2EW 01752 360000 38


Ivybridge PL21 0UJ 01752 894888



Drake House

Ivydene Nursing Home

PL1 4QJ 01752 560000


Down House


Parkwood House


Consort House Nursing Home

Plymouth PL6 7JW 01752 695555



Claremont Nursing Home

Bickleigh Down Care Home

PL1 3QR 01752 660943


Beaconville Nursing Home Ivybridge PL21 0AQ 01752 896505


Nazareth House

Nursing Home in Plymouth

Adult Care Home Newberry & Gilley`s Ivybridge PL21 9HQ 01752 892461



Nursing Home in South Hams

PL3 5SY 01752 771710 45

Warwick Park House PL5 3NW 01752 772433 50

Care choices have you at a loss? Call

Nursing Home in Teignbridge Bramble Down Nursing Home Newton Abbot TQ12 6DY 01803 812844 40

on 01872 321 327 or see page 106 for more details.

Care Homes

Camellia House Nursing Home Ltd

Ilsham Valley Nursing Home

Halwill Manor Nursing Home

Dawlish EX7 0DE 01626 864272

Torquay TQ1 2JA 01803 292075

Beaworthy EX21 5UH 01409 221233




Forde Park Nursing Home

Mount Olivet Nursing Home

Newton Abbot TQ12 1DE 01626 354037

Paignton TQ3 2DY 01803 522148



Mount Tryon Care Home

Newton Abbot TQ12 2PW 01626367654

Torquay TQ1 1RR 01803 292077

Primley Court Nursing Home

Dawlish EX7 0JW 01626 862330

Paignton TQ3 3JP 01803 555988

Primley View Nursing Home

Newton Abbot TQ12 6QH 01626 353961

Paignton TQ3 3JW 01803 559229

Rosehill Rehabilitation Unit

Buckfastleigh TQ11 0BY 01364 642403

Torquay TQ1 1QY 01803 291909 27

Sefton Hall

Three Corners Nursing Home

Dawlish EX7 9DS 01626 863125

Brixham TQ5 0LW 01803 842349



Wallis Court Nursing Home

Newton Abbot TQ12 1EQ 01626 354069

Torquay TQ2 5NY 01803 292530 42

Woodland Court Nursing Home

Newton Abbot TQ12 1EQ 01626 355191

Torquay TQ2 7EJ 01803 613162 39

Aspreys Nursing Home Torquay TQ1 2NL 01803 201500 33

Torquay TQ1 1RN 01803 296809 30


Woodland Park Nursing Home Torquay TQ1 3SJ 01803 313758 31

Nursing Home in Torridge Castle House Nursing & Res Home Torrington EX38 8EZ 01805 622233 33


Blackdown Nursing Home 33

Burdon Grange 30

Chollacott House Nursing Home 42

Devonia House Nursing Home

Deer Park Nursing Home

Brixham TQ5 9EL 01803 856333

Holsworthy EX22 6HZ 01409 254444 56

Donness Nursing Home

Brixham TQ5 0DT 01803 853867

Westward Ho! EX39 1JD 01237 474459

Care choices have you at a loss? Call

Hatherleigh EX20 3GZ 0870 2869466 48

Ravenscroft Nursing Home Yelverton PL20 6BT 01822 853491

The Yelverton Nursing & Res Home Yelverton PL20 6BT 01822 853491 33

Hill House Nursing Home


Hatherleigh Care Village


Douglas House Cheshire Home


Abbotsfield Hall Nursing Home


Torquay TQ1 4ET 01803 326409


Nursing Home in West Devon

Yelverton PL20 6DJ 01822 852081

Carisbrooke Nursing Home 25


Tavistock PL19 9BD 01822 612811

Belle Vue House Nursing Home Paignton TQ4 6ER 01803 522112

Woodtown House Nursing Home

Beaworthy EX21 5LX 01409 231551

Woodland House Nursing Home

Nursing Home in Torbay


Tavistock PL19 9QB 01822 810249

Wolborough Court Nursing Home 25

The Warren Nursing Home

Tavistock PL19 8EZ 01822 613973

St Benet`s Court 40


Bideford EX39 4PP 01237 470889


Redmount Nursing Home 42

(see advert page 107, Inside back cover)

Bideford EX39 3QF 01237 476932


Ilford Park Polish Home 95

Kenwith Castle Nursing Home

Bideford EX39 5BE 01237 470060


Holcombe Hall Nursing Home 29

Great Torrington EX38 7HP 01805625721 48

Garston Manor Nursing Home 26

Hatchmoor Nursing Home Ltd

Please turn the page for Residential Homes >>>

on 01872 321 327 or see page 106 for more details.


Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Mental Health

Residential Homes in Devon Residential Homes in East Devon 24

Adelaide Lodge Honiton EX14 1HW 01404 42921 48

CQC only allows newly registered homes to register old age, so please contact the home to confirm its services. If your care home supplies different services to what we have listed please let us know. Call: 01872 321327

Malden House

Seaton EX12 2AX 01297 23658

Sidmouth EX10 9LR 01395 512264




Manor Lodge

Colyton EX24 6QJ 01297 552750

Exmouth EX8 2BS 01395 266691



Exebank [Warren View]


Exmouth EX8 3EG 01392 381430

Exmouth EX8 4AA 01395 272897


Alexandra House Honiton EX14 1AJ 01404 44528 2


Exmouth House


Exmouth EX8 1TS 01395 275926

Seaton EX12 2LE 01297 21646


Arcot House (see advert on page 41) Sidmouth EX10 9HR 01395 514397 23

Ashfield (see advert on back cover) Exmouth EX8 1JX 01395 264503 25

Bindon & Elmcroft Res Homes Sidmouth EX10 9EX 01395 514500 46

Brandon House Exmouth EX8 2HE 01395 267581 35

Bronte Ebford EX3 0QT 01392 875670 20

Davey Court Exmouth EX8 2JB 01395 273860 43

Dove Court Seaton EX12 2JD 01297 22451 19

Doveridge Care Home Colyton EX24 6PS 01297 552196 20


Terminally Ill

Elm Cottage

Amberwood Nursing Home Exmouth EX8 3ED 01395 263540

Sensory Impairment


Gittisham Hill House

New Mill House

Honiton EX14 3TY 01404 42083

Honiton EX14 1AQ 01404 47556



Green Close

Oak House

Sidmouth EX10 9JU 01395 515050

Axminster EX13 5EB 01297 33163



Hembury Fort House

Park House, Little Knowle

Honiton EX14 3LD 01404 841334

B’leigh Salterton EX9 6QT 01395 443303



Hill House, Combe Raleigh

Pinhay House

Honiton EX14 4UQ 01404 46694

Lyme Regis DT7 3RQ 01297 445626



Lees House

Radway Lodge

Honiton EX14 1DN 01404 549429

Sidmouth EX10 8TS 01395 514015



Lympstone House

Rest Haven

Exmouth EX8 5JZ 01395 270004

Exmouth EX10 8TS 01395 514015



Magnolia House Care Home

Ridgeway Residential Home

Axminster EX13 5BH 01297 34741

Sidmouth EX10 8JR 01395 516205 16


Magnolia House, Exmouth

Rose Lawn

Exmouth EX8 1BA 01395 264338

Sidmouth EX10 8EX 01395 513876


Care choices have you at a loss? Call


on 01872 321 327 or see page 106 for more details.

The Koppers

Exmouth EX8 2EZ 01395 227071

Axminster EX13 7RJ 01297 32427




Seaswift House

The Manor House

Seaton EX12 2QT 01297 24493

Seaton EX12 2AD 01297 22433


The Old Vicarage [Otterton] B’leigh Salterton EX9 7JF 01395 568208 26

The Priory Residential Care Home

Axminster EX13 5AF 01297 32611

Ottery St Mary EX11 1DP 01404 812939 21

Thornfield Care Home

Exmouth EX8 2EL 01395 265422

Seaton EX12 2ST 01297 20039 38

Tudor Cottage

Seaton EX12 2TA 01297 20814

Axminster EX13 5AD 01297 33016 19

Summerleaze Retirement Home Exmouth EX8 2EW 01395 279349 26

Sunningdale House Honiton EX14 1HW 01404 41677 19

Swallowcliffe Retirement Hotel Seaton EX12 2PZ 01297 22629 30

The Coach House Honiton EX14 1AJ 01404 43404 3

The Court Exeter EX5 2EF 01404 822632 21

The Firs B’leigh Salterton EX9 6AE 01395 443394 29

The Fourways Residential Home Sidmouth EX10 8RW 01395 513932 19

The Homestead Exmouth EX8 2EL 01395 263778 24

EX2 4DG 01392 275456

Dene Court EX2 5HU 01392 274651

Dorothy Thornton House EX1 2ND 01392 221648 34

St Saviours Residential Home 18

Colleton Lodge (see advert on page 41)


St Nicholas

Exmouth EX8 1AZ 01395 264127

EX1 1SE 01392 686490


South Garth


Churchill House (see advert on page 41) 11

Silverleigh Cedars


EX2 4LR 01392 667290 26

B’leigh Salterton EX9 6RS 01395 443326


Brendoncare Woodhayes


Shandford 25

Bodley Community Care Support Centre EX1 3LF 01392 462473

Residential Homes in Exeter 14-15 St James Road

Endeavour Residential Home EX2 8TS 01392 250148 20

Highlands Care Home

EX4 6PY 01392 670160

EX2 4LS 01392 499201



Aaron Court


EX4 8AS 01392 279710

EX4 6BH 01392 431662



Alphin House

Jack Simpson House (See ad pg 41)

EX2 8SG 01392 251728

EX1 2RH 01392 686486



Alphington Lodge Residential Home EX2 8XH 01392 216352

Oak House EX2 4LS 01392 430005



Amelia House

Parkland House

EX2 9SX 01392 213631

EX4 1TA 01392 251144



Arthur Roberts House


EX2 6NB 01392 274388

EX4 6BZ 01392 255588



Barnfield House (see advert on page 41) EX1 1SR 01392 202204

EX4 1PB 01392 421385



Beech House (Exeter) Ltd EX2 4TT 01392 215989 23

Care choices have you at a loss? Call

Redstones Care Home

Seabrook House EX2 7DR 01392 873995 26

on 01872 321 327 or see page 106 for more details.


Care Homes

Rose Lodge

Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care

The Lilacs EX4 6NG 01392 435271 29

Whipton Barton House EX1 3JN 01392 467584



Old Age

18 Spindlebury Cullompton EX15 1SY 01884 33530 2

Barnhaven Bampton EX16 9NB 01398 331566 15

Charlton Lodge Tiverton EX16 5HB 01884 253319 30

Court House Residential Home Cullompton EX15 1BE 01884 32510 23

Hillbrow House Crediton EX17 3BS 01363 773055 24

Kent Farm Cullompton EX15 3AR 01884 840144 15

Kenwyn (see advert on back cover) Crediton EX17 2BZ 01363 772670 25

Margaret Allen House (see ad on pg41) Tiverton EX16 6RH 01884 243169

Mental Health

Cullompton EX15 1EJ 01884 33375 26

Arundel House Barnstaple EX32 9HP 01271 343855



Signpost Children’s Services Ltd

Beech House

Tiverton EX16 7LQ 01823 681353

South Molton EX36 3AZ 01769 572124



Somerville House

Belmont Grange Residential Home

Cullompton EX15 2PP 01884 820811

Ilfracombe EX34 8DR 01271 863816



St Andrew`s

Broadpark House

Cullompton EX15 1JX 01884 32369

Ilfracombe EX34 8DR 01271 864752



St Georges House

Burrow House

Tiverton EX16 6AU 01884 252436

Ilfracombe EX34 9JP 01271 863685



St Lawrence

Castle Dene, Combe Martin

Crediton EX17 2EF 01363 773173

Ilfracombe EX34 0HS 01271 882820




Chelfham House

Crediton EX17 4LN 01363 777070

Barnstaple EX31 4RP 01271 850373



The Corners Residential Home


Tiverton EX16 4HW 01884 253682

Barnstaple EX32 8NP 01271 374066



The Larches

Ebberly House

Tiverton EX16 4JD 01884 257355

Barnstaple EX32 7DJ 01271 345684



The Paddock

Fernbank House

Cullompton EX15 1PA 01884 836220

Ilfracombe EX34 8AZ 01271 866166



The Woodmill

Garson House Care Home

Cullompton EX15 1EA 01884 836220

Lynton EX35 6HU 01598 753202



Bradninch EX5 4RD 01392 881375 27


Le Chalet

Residential Homes in North Devon Alban House


Terminally Ill

Crediton EX17 6PJ 01363 877335


Orchard Lea

Sensory Impairment

Ridge House


Residential Homes in Mid Devon

Physical Disability

Ilfracombe EX34 9JU 01271 863217 22

Care choices have you at a loss? Call

Barnstaple EX31 2DB 01271 342083 12

Lydiate Lodge Lynton EX35 6DN 01598 753256 15

on 01872 321 327 or see page 106 for more details.

Taking the worry out of paying for care Our specialist care fees advisers can help you to: � Arrange

your finances to meet care costs over the long term. � Understand your entitlement to local authority, health authority or state benefits. For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible. For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line. Tel: 0800

99 88 33*

Opening hours Mon - Fri 9am-5pm, excluding bank holidays *For quality purposes calls may be monitored and/or recorded. NHFA is a division of HSBC Bank plc which is authorised and regulated by the Financial Services Authority. Care choices have you at a loss? Call

AC12723 on 01872 321 327 or see page 106 for more details.


Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Mental Health

Oaklands Residential Home,

Amberley House Plympton

Barnstaple EX31 2DY 01271 374231

PL7 2HJ 01752 336960


Sensory Impairment Terminally Ill

Frank Cowl House PL1 4BG 01752 563040 22



Ashleigh Manor

Hamilton House

Barnstaple EX31 2JZ 01271 327252

PL6 4JU 01752 346662

PL4 6HG 01752 265691


Higher Park Lodge

Park View (Ilfracombe)

Astor Hall

Ilfracombe EX34 8HQ 01271 865657

PL1 5RB 01752 562729


Balmain Care Home

Barnstaple EX31 1PQ 01271 342188

PL2 1BT 01752 556546


Ilfracombe EX34 9QN 01271 862839


Lambspark Residential Home PL7 1TL 01752 330470 36


Camellia House PL3 4DN 01752 509697


Longview Residential Home PL7 4NB 01752 337203 15


South Lodge

Charlton House

Ilfracombe EX34 8AQ 01271 862528

PL3 4SR 01752 661405


The Manor House Lynmouth

PL5 2ST 01752 365677

PL4 8QE 01752 220692

Bideford EX39 4HS 01271 860329


Lakeside Residential Home

Bethany Christian Home

Silver Threads

(see ad on back cover) Tiverton EX16 8AH 01884 860679




The Firs and Emily’s, Witheridge

PL1 4BT 01752 606066


Pilton House

Pinehurst Residential Care Home,



Maddalane PL5 1QY 01752 360253 9


Manor Court


PL3 6ND 01752 768425

PL3 5BE 01752 660048



Maria Skobtsova House

Copper Beeches

PL4 6HG 01752 221328

PL9 7PJ 01752 403836

Lynmouth EX35 6EN 01598 753356




The Regency Ilfracombe EX34 8AZ 01271 862369

Michaelstowe Residential Home

Dewi-Sant PL3 5HG 01752 664923

(see ad on back cover) PL7 2HP 01752 339096




Drake Lodge Care Home

Westmead Braunton EX33 1HD 01271 815195

PL2 3QJ 01752 773848

PL3 4HE 01752 661979




Durnsford Lodge Residential Home

Residential Homes in Plymouth

PL3 4BG 01752 562872



PL4 6JA 01752 670247 3



PL3 5HQ 01752 665042 26

Care choices have you at a loss? Call

Norfolk Villa

Nutley Lodge PL9 8DA 01752 402024 25

Park View Residential Home PL3 4NB 01752 669541 20

on 01872 321 327 or see page 106 for more details.

PL4 8PH 01752 663191

The Patricia Venton House

5 Priory Drive

PL4 9ED 01752 221806

Totnes TQ9 5AQ 01803 867506

Plymbridge House PL7 4LD 01752 345720

The Retreat

Beacon Court

PL9 9NR 01752 204044

Dartmouth TQ6 9AQ 01803 832672

PL2 1JH 01752 568578

Thomas Pocklington Trust


PL1 2RW 01752 662394

Totnes TQ9 5BN 01803 867161

PL4 9RD 01752 253974

Thorn Park Care Home

Butterpark Residential Home

PL3 4ST 01752 224800

Ivybridge PL21 0AX 01752 891025

PL9 7DG 01752 407130

Thornbury Villa

Dawn Residential Home

PL3 4NE 01752 262204

Totnes TQ9 6HE 01803 862964

PL4 6QJ 01752 667077

Trenant House

Forder Lane House

PL4 7PJ 01752 663879

Totnes TQ9 6HT 01803 863550

PL9 9BD 01752 492850

Underhill House


PL3 4BP 01752 561638

Totnes TQ9 5LJ 01803 868971

PL4 6HH 01752 661667

Vale Lodge Residential Home

Hyne Town House

PL4 6BN 017522 20456

Dartmouth TQ6 0RU 01803 770011

PL3 4ER 01752 564944 37

Stepping Stones PL5 3QB 01752 788273 15

Stirling House PL5 3QA 01752 704881 32


PL6 8AE 01752 781811 30

Tamar House Residential Home PL6 5XN 01752 510810 28




St Michael’s




St Annes Residential Care Home




Selkirk House




Seaton Lodge Residential Home




Rockville House




River View Day Care & Respite Cen




Rielly`s House




Valley View

Kahala Court

PL6 7JP 01752 705109

Kingsbridge TQ7 1JN 01548 852520 28


Vicarage House Residential Home


PL2 3QR 01752 779050

Kingsbridge TQ7 4AZ 01548 810222 17


Waterloo House

Leaze Court

PL1 5RH 01752 567199

South Brent TQ10 9AY 01364 73267 32


Waters Park House


PL1 4QQ 01752 567755

Dartmouth TQ6 9HL 01803 833964 14


Wisteria House


PL1 4QX 01752 606877

Kingsbridge TQ7 1JL 01548 852603 13


Priors Piece

The Manor House (Please see advert on back cover) PL6 5JE 01752 777572 30

The Mount Eventide Home PL4 7PR 01752 665222 28

Care Homes

Penvose Residential Home

Residential Homes in South Hams 2 Seymour Terrace Totnes TQ9 5HU 01803 867554 4

Care choices have you at a loss? Call

Totnes TQ9 5HU 01803 865473 3

Puddavine Court Totnes TQ9 6EU 01803 866366 38

on 01872 321 327 or see page 106 for more details.


Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Sensory Impairment

Mental Health

Terminally Ill

Quay Court Care Centre Kingsbridge TQ7 1HN 01548 852540 38

Ridgecourt Residential Care Home Totnes TQ9 5BH 01803 866152 15

Roborough House

“Care for the elderly in our homely bungalow in Tavistock”

Plymouth PL6 7BQ 01752 700788 51

Rosemont Plymouth PL8 1BX 01752 872445 19

South Efford House Kingsbridge TQ7 4NX 01548 550141



Thurlestone Court


Kingsbridge TQ7 3LY 01548 560737 26

24hr Care & Support

Wells Court Salcombe TQ8 8HU 01548 843484

01822 616020


Windward Court Residential Home South Brent TQ10 9JN 01364 72386 42

Residential Homes in Teignbridge Alinthia House Care Home Newton Abbot TQ12 1BX 01626 355169

Bessmount House

Coombes Wood House

Newton Abbot TQ12 3PP 01803 872188

Newton Abbot TQ12 3DZ 01626 365101


Barton House Dawlish EX7 9QH 01626 864474


Bishopsteignton House

Coppelia House

Bishopsteignton TQ14 9SE 01626 770383

M’hampstead TQ13 8LZ 01647 440729


Barton Lodge Dawlish EX7 9NF 01626 866724 11

Belma Newton Abbot TQ12 4AH 01626 356465 12






Croft Lodge Residential Care Home

Teignmouth TQ14 8TG 01626 774681

Teignmouth TQ14 8LA 01626 775991



Charterhouse Res Care Home

Daw Vale

Teignmouth TQ14 8TL 01626 774481

Dawlish EX7 9DY 01626 863447


Care choices have you at a loss? Call


on 01872 321 327 or see page 106 for more details.


Newton Abbot TQ12 1EQ 01626 354540

Teignmouth TQ14 8QB 01626 774221


Care Homes


Teignbridge House Care Home Teignmouth TQ14 0AX 01626 872493 24



Ogwell Grange Care Home

The Croft Residential Home

Newton Abbot TQ12 1HE 01626 352470

Newton Abbot TQ12 6AH 01626 354576

Newton Abbot TQ12 1EG 01626 207265




Forde Park Residential Home

Penns Mount

The Grange Residential Hotel

Newton Abbot TQ12 1BZ 01626 352904

Newton Abbot TQ12 3BA 01626 360274

Newton Abbot TQ12 5RT 01803 813656




Glendale Court

Pinehurst Residential Home

The Lindons

Teignmouth TQ14 9JT 01626 774229

Dawlish EX7 9LN 01626 863500

Newton Abbot TQ12 1RJ 01626 368070




Glenkealey Residential Home

Pottles Court

The Manor

Teignmouth TQ14 9JW 01626 774214

Exminster EX6 8DG 01392 833101

Exminster EX6 8AP 01392 824063




Greenhill (see advert on page 41)

Prestbury Court Residential Home

The Rise Care Home

Newton Abbot TQ12 3QT 01626 202642

Newton Abbot TQ13 9JS 01626 833246

Dawlish EX7 0QL 01626 863245




Holcombe House

Rosemount Residential Care Home

The Rock

Newton Abbot TQ13 8PW 01647 440241

Newton Abbot TQ13 0JX 01626 853416

Buckfastleigh TQ11 0BU 01364 642706




Kenwyn, Ashburton

Somerforde Ltd

The White House

Ashburton TQ13 7ED 01364 652243

Newton Abbot TQ12 1DE 01626 361786

Teignmouth TQ14 8QB 01626 774322




Landscore House

Southernhay Retirement Home

Tracey House

Teignmouth TQ14 9JU 01626 770340

Teignmouth TQ14 9JS 01626 773578

Newton Abbot TQ13 9LE 01626 833281




Mallands Care Home

Southlands, Highweek

Tracey Vale Residential Home

Newton Abbot TQ12 5NL 01626 366244

Newton Abbot TQ12 1PY 01626 363510

Newton Abbot TQ13 9DA 01626 833066


Mapleton Community Care Centre Newton Abbot TQ12 1RB 01626 353261



Spurfield House (See ad on page 41) Exminster EX6 8BU 01392 8322145


Treelands Home Ltd Exeter EX6 6AQ 01392 811664 40


Mardon House

St Andrews House, Ashburton

Westlands Retirement Home Ltd

Teignmouth TQ14 8JS 01626 772911

Newton Abbot TQ13 7DU 01364 653053

Teignmouth TQ14 9EH 01626 773007




Mayfield Hall

St Maur

Teignmouth TQ14 9BX 016267 72796

Newton Abbot TQ12 2PW 01626 335560



Moors Park House

Strand House

Teignmouth TQ14 9RH 01626 775465

Exeter EX6 8PA 01626 890880




Newton Abbot TQ12 1AS 01626 353351

Teignmouth TQ14 8JD 01626 778580 20

Care choices have you at a loss? Call

Abbeywood House Torquay TQ1 3NH 01803 313909 30

Mount Pleasant Care Home 14

Residential Homes in Torbay

Abbott’s Residential Care Home Torquay TQ1 1SX 01803 327574 9

on 01872 321 327 or see page 106 for more details.


Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Sensory Impairment

Mental Health

Terminally Ill

Alpine Lodge

Choice Care Home

Hadleigh Court

Torquay TQ1 1RB 01803 295514

Torquay TQ1 3QT 01803 403026

Torquay TQ1 3JZ 01803 327694




Amersham Care Home


Harbour Rise Rest Home

Torquay TQ1 1HW 01803 292762

Paignton TQ3 2HS 01803 551207

Paignton TQ4 6DN 01803 551834




Arlington House

Cross Park House

Hatt House

Torquay TQ1 2NN 01803 294477

Brixham TQ5 9NB 01803 856619

Torquay TQ1 4QR 01803 326316




Ashbourne House

Dene House

Highland Mist

Torquay TQ1 3JT 01803 327041

Torquay TQ2 5BE 01803 293077

Torquay TQ1 3HA 01803 315749




Aveland Court

Didsbury Court Rest Home

Holwell Villa

Torquay TQ1 3PT 01803 326259

Torquay TQ1 4QR 01803 329735

Brixham TQ5 8BY 01803 854103




Bascombe Court

Eclipse Lodge

Innisfree Residential Home

Brixham TQ5 0JS 01803 842360

Torquay TQ2 6PQ 01803 607604

Paignton TQ3 2AD 01803 552269




Beechcroft Retirement Home

Erith House

Jack Sears House (See ad on page 41)

Torquay TQ1 3NW 01803 327360

Torquay TQ1 2PX 01803 293736

Paignton TQ4 5BH 01803 408556


Beechmount Residential Home (Please see advert on back cover) Torquay TQ2 6PB 01803 605607 25

Belmont House


Falkland Lodge

Jubilee House

Torquay TQ2 5JR 01803 292476

Torquay TQ1 3HA 01803 311002


Kingsmount Residential Home

Brixham TQ5 8BY 01803 857476

Paignton TQ3 2LT 01803 663460



Furzeham Lodge Care Home

Las Flores

Brixham TQ5 8BL 01803 856657

Torquay TQ1 3JG 01803 293392



Torquay TQ2 5UD 01803 292466 23

Paignton TQ3 2AA 01803 551342 26


Georgian House (Torquay) Ltd

Laywell House Ltd

Torquay TQ1 2DZ 01803 295196

Brixham TQ5 0DL 01803 853572


Burnside Court Care Home


Grange-Lea Residential Care Home

Levanto Care Home

Paignton TQ3 2RL 01803 522342

Paignton TQ4 5EX 01803 554728


Carl Court Torquay TQ1 3NN 01803 329203 15



Little Oldway

Torquay TQ1 2HH 01803 213970 8

Cary Lodge Torquay TQ1 3NW 01803 328442 34

Paignton TQ3 2TD 01803 527156 35

Greycliffe Residential Care Home

Lorna House

Torquay TQ1 1QY 01803 292106

Torquay TQ1 3PR 01803 329908




Frensham House

Brixham TQ5 9LY 01803 856420 24


Care choices have you at a loss? Call


on 01872 321 327 or see page 106 for more details.

Park House


Paignton TQ4 5DY 01803 551581

Torquay TQ1 3JX 01803 314897

Paignton TQ3 2NT 01803 550530




Manor Cottage Hotel


Roundham Court

Paignton TQ3 2TN 01803 550363

Torquay TQ1 3BB 01803 294378

Paignton TQ4 6DG 01803 528024




Manor House Residential Home

Pendennis Residential Home

Rydan Lodge

Torquay TQ1 3JX 01803 312759

Paignton TQ4 5AW 01803 551351

Brixham TQ5 8BH 01803 858590




Margaret Clitherow House

Phoenix Lodge

Sea Point

Torquay TQ1 4NY 01803 326056

Torquay TQ2 7JP 01803 615538

Paignton TQ4 6AW 01803 556899


Care Homes

Lynwood Residential Care Home



Moorleigh Residential Care Home Ltd


Southbourne Residential Care Home

Torquay TQ2 8ET 01803 326978

Paignton TQ3 2AT 01803 525757

Torquay TQ1 3QT 01803 323502





Primley House

Southwater Residential Home

Paignton TQ3 2AB 01803 524414

Paignton TQ3 3SB 01803 558867

Paignton TQ4 5LG 01803 524140




Oldway Heights

Riviera Court

St Andrews

Paignton TQ3 2EL 01803 527088

Torquay TQ1 1QB 01803 215559

Paignton TQ4 6HA 01803 559545




Beaumont Court provides Residental Care, Respite Care and Day Services for both male and female clients in the quiet location of North Petherwin near Launceston. Beaumont Court also offers Residential Care for those with dementia care needs or those Residents with physical disabilities. The home is also only some 13 miles from the beautiful North Cornish Coast and regular trips out are made utilising the two large Minibuses belonging to the home. Beaumont Court is furnished to a high standard, in order that we provide the very best accommodation, care and service to our clients in a homely environment.

• • • • • • • • • • • •

Elegant Period Feature House Impressive & Accessible Gardens Quiet Rural Location En-Suite Rooms Activities Programme Friendly Staff Day Care Transport Conservatory Home Cooked Food Spacious Lounges Hairdressing Salon Garden Rooms

To receive a brochure or to arrange a visit, Call Sally on 01566 785 350 Beaumont Court Residential Care Home • North Petherwin • Launceston • PL15 8LR Email: • Web:

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Care Homes in Devon Nursing Home No. of beds

Residential Home Day Care



Physical Disability

Old Age

Sensory Impairment

Mental Health

Terminally Ill

St Edmund`s CCSC

Donnington House

Harewood House

Torquay TQ1 3QH 01803 321100

Westward Ho! EX39 1JD 01237 475001

Tavistock PL19 8BU 01822 613130




St Kilda Community Support Centre


Brixham TQ5 9JU 01803 853158

Bideford EX39 3QE 01237 474554


Kent House Okehampton EX20 1HR 01837 52568



St Omer

Golden Sands

Lakeside Residential Home

Torquay TQ2 6JE 01803 605336

Bideford EX39 1LF 01237 477730

Okehampton EX20 4NL 01837 52078




Sundial Lodge

Herons Lea Residential Home Ltd

Lyndale Residential Home

Torquay TQ1 2EA 01803 292889

Bideford EX39 3PT 01237 476176

Tavistock PL19 8BS 01822 615681




The Nightingales

Lakenham Residential Home


Torquay TQ1 3JG 01803 294674

Bideford EX39 1JJ 01237 473847

Tavistock PL19 8BS 01822 614336




Tudor Court

Rosehill (Robins’ Hill)

Moorgate Residential Home

Paignton TQ4 5BD 01803 558374

Bideford EX39 3PA 01237 477625

Yelverton PL20 7RZ 01822 852313




Walmer House

Southlands Court, Bridgerule

Spring House

Torquay TQ1 3HZ 01803 292734

Holsworthy EX22 7EW 01288 381631

Tavistock PL19 9NP 01822 810465




Widecombe House



Torquay TQ1 2QJ 01803 298692

Bideford EX39 2RG 01237 473147

Okehampton EX20 4ER 01837 861430




Woodrow Retirement Home Ltd

West Heanton Ltd - Res Home

Tawburn House

Torquay TQ1 2QN 01803 213026

Beaworthy EX21 5PJ 01409 281754

Sticklepath EX20 2NL 01837 840019


Residential Homes in Torridge



Woodland Vale

The Red House

Torrington EX38 8DN 01805 622206

Yelverton PL20 6EF 01822 854376



Venn House


Residential Homes in West Devon

Tavistock PL19 8RX 01822 612322

Barn Park Residential Home

Abbotsfield Hall Nursing Home

Venville House

Beaworthy EX21 5UQ 01409 221201

Tavistock PL19 8EZ 01822 613973

Holsworthy EX22 6NX 01409 254232 8



Camplehaye Residential Home

Holsworthy EX22 6HB 01409 253970

Tavistock PL19 8QD 01822 612014

Okehampton EX20 1PY 01837 52570 21

West View

Crelake House

Bideford EX39 2RG 01237 472783

Tavistock PL19 9BB 01822 616224




Cheverells 36

Yelverton PL20 6QE 01822 890557


Bodmeyrick Residential Home 28



Care choices have you at a loss? Call

Yelverton PL20 7DU 01822 840674 28

on 01872 321 327 or see page 106 for more details.

Care Homes

Flexible care and support built around you

Specialising in services for older people and people with a learning disability, we care for and support over 10,000 people nationwide. We help people to remain independent, lead positive and fulfilling lives and, when needed, make critical life choices. We are able to support you in your own home or in the community, and we also have a wide variety of accommodation that you are able to move into when the time is right for you.

Within Devon we have a range of services, including: • Home care • Care homes for older people • Extra care and sheltered housing for older people • Support at home or in the community for people with learning disabilities • Supported living schemes and care homes for people with learning disabilities • Technology to help you at home • Day care Care choices have you at a loss? Call

When needed, we’re here to help. To find out more, please contact our Infoline or visit our website.

on 01872 321 327 or see page 106 for more details.


Care at Home “When asked, many older people would prefer to remain in their own homes if they needed care and indeed, for some time now, it has been government policy to encourage and enable this to happen. Whatever the reason for needing it there is a myriad of help, care and support available if you know where to turn to get it.” – First Stop Introduction from Age Uk Most of us want to live independently in our own homes for as long as possible. As we get older, we may need support and assistance to enable us to do so. This can take the form of personal care, making our home more suitable for our needs or financial assistance from benefits or elsewhere. Help you might be able to get includes: • Personal care • Help to manage and feel safe at home • Financial assistance • Health services • The local authority social services department is the main state provider of assistance. As an older person you will almost certainly be entitled to an assessment to establish what your needs are and suggest how those needs can be taken care of. Each local authority sets eligibility criteria, which are rules identifying the services they will provide for different levels of need. Even if you do not want your authority to arrange services for you, the assessment is useful as a way of identifying what services might benefit you. Contact your local authority social services department and ask them to carry out an assessment of your needs. Their number should be in the phone book or your local Age UK partner can tell you how to contact them - call us free on 0800 169 6565 to find your nearest one.

Personal care Personal care means help with tasks like getting up and getting dressed, washing and bathing. Providers of this kind of care include social services, private care agencies and voluntary organisations. Across the UK, agencies that provide personal care workers have to be registered with the regulatory body for care services in that nation and are regularly inspected to ensure that minimum standards are met. If you need personal care or assistance with your essential daily tasks, you may be eligible for Attendance Allowance or Disability Living Allowance. Information on living independently and employing care workers is available from the National Centre for Independent Living website:

Help with your house and garden You may require help with housework, gardening, shopping, laundry and other day-to-day tasks. Many local authorities only offer limited assistance with these. Local voluntary organisations, including Age UK and Age Concern groups, may run services or you can employ someone privately.


Care choices have you at a loss? Call

Local voluntary services Local voluntary organisations and charities operate in most areas. They may deliver services on behalf of the local authority but can be particularly useful in covering activities that your local authority does not provide. Examples include gardening and handyperson services, befriending schemes and social activities. There are around 400 local Age UK / Age Concern groups, each offering a range of services and activities to the communities in which they are based. Call Age UK advice free on 0800 169 6565 to find your nearest one.

Is there any help for people who look after me? You may be helped by a family member or friend rather than a paid care worker. That person is a carer even if they do not realise it. When looking at your needs, the local authority should not make assumptions about how much support your carer can provide. Nor should your carer feel pressured to do more than they can comfortably cope with. Your carer is also entitled to ask for their own needs assessment. Carers can receive services to help them carry out their caring role. Often what carers find most valuable is the opportunity to have a break from their responsibilities, even for a short time. Financial support for carers is not generous. There is a benefit called Carers Allowance paid to carers who provide more than 35 hours’ care for a disabled person but the amount payable is low and any other income your carer has may affect their eligibility. Carers can often benefit from sharing their experiences with other carers. There may be a group in your area where carers can support each other – Visit the Carers UK website: or call them free on: 0808 808 7777 for information about help available to carers. ‘My befriender comes in for a chat, a cup of tea and a chocolate biscuit. It is the highlight of my week.’

Short breaks for you or your carer You or your carer may need a break to recharge your batteries. Services provided to enable you to do this are known as respite care. It might involve a short stay in a care home or other residential establishment. Even a break for a short time, such as an afternoon to go to the cinema or attend a social club, can make a big difference to the person concerned. Ask your local authority for information about respite care, including how it is charged for. ©Age UK 2010

on 01872 321 327 or see page 106 for more details.

Assessing Your Care and Support needs The need for care can arise for different reasons. It might be a permanent need as a result of a disability, illness or frailty in old age or it might be just a temporary need to get over an accident or illness. Whatever the reason it is important to obtain a professional assessment of your needs. The first port of call for this is your local social services department which has a duty to assess the care needs of anyone who has been identified as possibly needing community care services that can be provided by them. These could include home care at home, meals on wheels, day care, equipment and alterations to your home, care in a care home or respite care. There is no charge for an assessment from the council. Alternatively, if you can afford it, there are also independent agencies that can do this privately. Professionals assessing your needs decide what services or support can be provided to meet your needs. These could range from home help to a live-in carer or from adapting your home to recommending alternative accommodation. Sadly, many local authorities on tight budgets can only provide care to those people who have substantial or critical needs so it is a good idea to ask them to describe what procedures, priorities, and rules they use to decide whether they will provide services, and if they will help to pay for them. Ask them to explain about how their rules apply to your situation. There are no national eligibility criteria for community care services, but there is government guidance, on which each council must base its services on. Details of the services that your council provides should be available from the local council offices or in most cases available on their website. Your GP’s surgery or local Age Concern should also be able to help you understand the local eligibility criteria and how to access services. The assessment is the first stage in getting the help and support you might need and must be carried out by your local council before they can provide or arrange any services for you. Even if you will be arranging for and paying privately for your care it is still a good idea to have a proper assessment to help you understand and decide what sort of care and support you need and is available. To get an assessment you should contact your local social services department. If you are unable to do this your GP, community nurse, any other professional worker or a friend or relative, with your permission can contact social services on your behalf.


Advice Line: 0800 377 7070

©Crown Copyright

Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our Cornwall, Devon, Dorset or Somerset Publications or on our website, call us on 0844 800 9708 or email us Care choices have you at a loss? Call

Care At Home

2. Getting support

Help At Home

The first step towards getting help from Social Services is to ask your GP or to contact your local authority. The local authority are then obliged to carry out an assessment to determine your needs. If it is assessed that you require carers in your own home, your local authority can provide services directly or arrange for services from another organisation. Alternatively local authorities can make Direct Payments to you for arranging care yourself (see Direct Payments on page 8)

If you are new to Adult Care and Support and need support, contact our Access Team on  0300 1234 13 It may be that you are able to live with greater independence with a few adaptations your home. local authority We will toask youYoursome questions to can arrange for an assessment from an occupational out if you are eligible for suppor therapistfind to help you identify your needs. For more Information: Devon Care Direct :0845 1551020 or www.devon. FactSheets FS51, FS52, FS55, FS56, FS79b, FS299. Torbay Council 01803 208435, Leaflet TSS2. Plymouth City Council Contact Centre 01752 668000

If you are not eligible for support, you can get advice from Disability Cornwall, Age Concern Cornwall or other people who could help. HelpContact With Caredetails in Your are on page 8.

©Crown Copyright

Own Home

Most of us want to live independently in our own homes for as long as possible. As we get older, we may need support and assistance to enable us to do so. This can take the form of personal care, making our home more suitable for our needs or financial assistance from benefits or elsewhere. It can be difficult to identify what assistance will benefit you, particularly if you have not sought help before.

If you are eligible, we will ask a trained worker to visit you at home

Help you might be able to get could include: personal care, help to manage and feel safe at home, financial assistance, and/or health services. For more information and details for your local Age Concern, please visit Help the Aged produces a range of free advice leaflets and information sheets for older people. These are available from the Information Resources Team Tel: 020 7278 1114 or can be downloaded from

The worker will talk with you about your needs and how these can be Free Leaflet Call 0800 00 99 66 met. This is called a community care assessment. ©Crown Copyright

The National Homecare Council Services that support people at home are widely acknowledged as being central to the quality of life of those people who need support to regain, maintain or sustain their independence. It is essential to have a forum for debate and to learn from good practice concerning services which provide this support, recognising that, in today’s world, these services come from many sources. The National Homecare Council provides this forum, working closely with other partners active in these areas of work, regionally, nationally and internationally and is a representative organisation of public sector organisations concerned with the commissioning and direct provision of services that support people at home.

©Crown Copyright

on 01872 321 327 or see page 106 for more details.


Care Direct

Tel: 0845 0551 007 Care Direct’s aim is to make life easier for older people by making information and help available when they need it. This includes: •

Care and Support: Information about social services and other groups offering care and support. It includes advice on aids, adaptations, home alarm schemes, etc.

Your Home: Advice on how to access housing benefit, council tax, sheltered housing and housing placements. Care Direct also has information about how to get help with alterations, repairs and keeping your house warm and secure.

Money and Benefits: Benefits advice including Attendance Allowance, Disability Living Allowance and Carers Allowance.

Keeping Well: Advice on how to lead an active healthy life; information on social clubs and day centres etc.

Charges and benefits: In partnership with the Department for Work & Pensions and the Citizens Advice Bureau, Devon Social Services has introduced charges for services which will be based on an assessment of your ability to pay.

An Officer from our Finance and Benefits Team (FAB) will arrange a suitable time to visit you at home or at a day centre, to complete your financial assessment. Do not worry about this because, if you prefer, you can nominate a relative or friend to help you. Before the appointment, your Care Manager will let you know which documents they will need to see (such as your Benefit books, and Building Society and Bank books). The person who visits you will ensure that you are receiving all the benefits that you are entitled to. If you are eligible to claim an extra benefit they will help you complete the necessary forms and send in the application for you. If your claim is successful we may need to recalculate your weekly charge. Many people who receive income support (pension credit) will probably find that they won’t have to pay a charge for their home care. For details of how much you will need to pay please see the Charges for Home Care, Day Care and Community Meals factsheet no. 2a available from factsheets or by calling Care Direct on 0845 1551 007. You will be sent an account through the post every four weeks. This will show different ways that you can pay.

Torbay Care Trust Lifeline Alarm Service Torbay Care Trust Lifeline Alarm Service operates a 24-hour emergency alarm monitoring service 365 days of year. All calls are voice recorded. In order to provide the service, the Lifeline Alarm Centre requires personal details about each individual client; this enables Alarm Centre staff to decide what action to take in the event of an alarm call. These details include names, addresses and telephone number of the client, relevant medical facts, his/her doctor, next of kin and family or friends who are to be contacted in case of emergency. The Alarm Control Officers are highly trained, and take a personal interest in your well being. Upon receiving an alarm call, the Control Officer will take appropriate action to deal with the situation. They will reassure the client by a direct voice link. In an emergency, the operator will contact such persons as the client previously agreed should be contacted in such circumstances, and/or the appropriate emergency service. The client will be kept informed by the operator of what is happening. We aim to answer 96% of alarm calls within 30 seconds of arrival at the alarm centre. The Torbay Care Trust Lifeline Alarm Centre, Brookfield Close, Paignton, Devon TQ3 2JE Tel: 01803 522228 |

Peninsula Care Devon Our Aims Community Care that is: • Organised around the need of the Service User. • Easy to access and quick to respond. • Reliable, consistent and safe. • Designed to work in the interest of the Service User.

Peninsula Care Devon is a Domiciliary Care Agency that’s been established since 2000 covering areas: • Tavistock • Okehampton • Lamerton • Chipshop • Bere Alston • Yelverton • Horrabridge & other areas

©Crown Copyright

Call: 01752 695448

Tel: 0845 0551 007

Airport Business Centre, 10 Thornbury Rd, Plymouth PL6 7PP


Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

Care At Home


– Intelligent reassurance at the heart of the home What is Telecare? In its simplest form its not new – you may have heard of a community alarm which links a client to a control centre. Now the range of telecare equipment available has been extended and is basically added on to that, but it is smarter. Often, instead of relying on the client to press a button to summon help, sensors attached to bits of equipment, for example, a movement sensor or a fall detector, will automatically alert the centre when a client has left their home or had a fall. This then allows an appropriate response to be provided to the client, often by carers or relatives. Telecare products monitor people at risk in their own homes improving their safety and helping them to stay independent and healthy for longer. It is a continuous, automatic and remote monitoring of lifestyle changes – 24 hours a day, seven days a week. It benefits all those involved in delivering care, most importantly clients, by providing the most intensive care in the least intensive setting – the patient’s own home. Who needs telecare equipment? People at risk of harm through falls or accidents in their home, especially people with dementia who may forget to turn off taps etc. Very often, it is relatives, and carers who most value the peace of mind that this equipment can give them about the safety of their loved ones. The purpose of the telecare equipment is that it helps to support a client at home in a less intrusive way, It does not replace essential care and all face to face contact, and it is not a solution to every problem.” How does it work? When a pendant or sensor is activated a signal is sent to a base unit located close to the main telephone.

The base unit calls the Control Centre automatically. At the Control Centre the staff have a database of information on the user’s name and address, doctor, medical history. They also have the names and telephone numbers of people - relatives, friends or neighbours - who have keys to the user’s home and are available to help in an emergency. If a relative, friend or neighbour is unable to help out, then the operator will contact one of the emergency services. What equipment is available ? Community alarms - Sometimes a simple base unit and pendant alarm is all that is needed, there are a variety of types which can be easily obtained and fitted for a reasonable cost. There is a large range of further equipment available. For example: For environmental risks -There are a range of detectors such as smoke, carbon monoxide, natural gas, floods. For personal risks - There are devices which monitor movement, falls, imminent epileptic seizures, night time incontinence, bed or chair occupancy, medication, exiting property, bogus caller/ panic buttons and visual alert door access. In Devon we have chosen to use a well known and established provider called Tunstall How can I get this equipment? If you are assessed as needing this equipment and meet our eligibility criteria we will supply and fit the appropriate equipment in your home for you. Contact our advisers at Care Direct on 0845 155 1007 What will it cost? When you are assessed by us as needing this equipment it will be provided for you free of charge.

Medicines Support Service Joint Agency Medicines Support Service This is a joint initiative between Devon Social Services, the 6 Primary Care Trusts (PCTs), and the Local Pharmaceutical Committee involving independent sector and in-house Domiciliary Care Providers. The aim of this service is to provide a more personcentred medicines support service that promotes independence and facilitates the care of people in their own homes through the use of common policy, procedures and improved assessment. Why it is needed: • It will improve the quality of assessment for Service Users and provide them with a service that is more appropriate and efficient in meeting their needs in the management of their medicines. • It contributes to the National Service Frameworks (NSF) requirement for improved medicines management

Care choices have you at a loss? Call

• •

by PCTs and the Domiciliary Care National Minimum Standards’ requirement to have clear policy and procedures around this area of work in place. It will assist in meeting performance indicators/targets around emergency admissions and supporting people at home. There is potential for cost benefits to the PCTs in terms of reduction in medicines wastage, reduction in use of monitoring dose systems (MDS), and more efficient use of Community Nurse time in addition to the reduction in emergency admissions. It will mean more efficient use of staff time and facilitate the development of Generic Health / Social Care workers at different levels, which will also begin to create a career path for domiciliary care assistants.

Please visit: for more details. ©Crown Copyright on 01872 321 327 or see page 106 for more details.


Care at Home in Devon Care at Home in East Devon

Care at Home in Exeter

1st React Healthcare

Allied Healthcare Group

Exmouth, EX8 3DL 01395 268091

(Exeter) [DCA] EX2 5JL 01392 360002

Agency Assistance Exmouth, EX8 4AB 01395 266846

Assisted Living South West Ltd EX1 3QS 01392 314631

Axe Valley Home Care Ltd

Bluebird Care

Seaton, EX12 2LE 01297 24753

EX1 2LX 01392 426006

Bindon Care Ltd

Careplus Agency Ltd

Sidmouth, EX10 9EX 01395 514500

EX4 1DW 01392 256161

Courtesy Care Ltd Axminster, EX13 5DL 01297 35985

Exeter Domiciliary Care Services DCC EX1 3LF 01392 462406

Diamond Plus Home Care

Guinness Care & Support (Please see ad on page 41)

Seaton, EX12 2AT 01297 22964

EX2 8NL 01392 686421

Direct Home Assistance

Lean On Me Community Care Services Ltd

Exmouth, EX8 4EZ 01395 222757

East Devon Domiciliary Care Service Honiton, EX14 1HU 01392 385888

Exmouth Court Home Care Exmouth, EX8 1TS 01823 270694

Harcombe Valley Care Ltd. Sidmouth, EX10 9TZ 01395 513222

EX2 8PN 01392 421476

Leap EX1 2RS 01392 209109

Lifeways Community Care, EX2 8PW 01392 823400 Lucerne Domiciliary Care Service EX2 8TU 01392 422905

Helping Hands Exmouth Ltd

Nestor Primecare Services Ltd TA Care Initiative EX2 7LA

Exmouth, EX8 1QN 01395 277835

01392 446084

Manor Lodge - Premier

Nestor Primecare Services Ltd / TA Medico Nursing & Homecare EX2 7AL

Community Services Exmouth, EX8 2BS 01395 282740

Pinewood Home Care Salterton, EX9 6JP 01395 441090

Priory Home Care Service

Service] EX4 8DY 01392 464348

Sense Intervenor Outreach Services EX4 3ER 01392 666157 Surecare [Exeter] EX5 3DF 01404 822448

Care at Home in Mid Devon Agincare UK Ltd Cullompton, EX15 1JS 01884 839753

Charlton Lodge Dom Care Service Tiverton, EX16 5HR

EX1 3RB 01392 208353

True Life Care (TLC)

EX2 6HG 01392 314072

01392 498973

Purple Balm Ltd [DCA] EX2 7LL 01392 350010

Care choices have you at a loss? Call

EX32 0QH 01271 831222

[DCA] Barnstaple, EX32 8HR 01271 346666

Hadley Care Ltd Combe Martin, EX34 0NS 01271 889152

Larkstone Supported Living Barnstaple, EX32 8HR 01271 322819

Community Care Line Services (Tiverton) EX16 4JD

Barnstaple, EX31 4JL 01271 850904

01884 258701

Home Life Carers Ltd Tiverton, EX16 6GT 01884 233700

Horizon Care Agency Ltd

Northern Devon Dom Care Services Barnstaple, EX31 2JZ 01271 346450

Phoenix Care At Home Ltd

Crediton, EX17 5AD 01363 82713

Barnstaple, EX31 4AY 01271 816577

Insight Dynamics Tiverton, EX16 5AQ 01884 255777

Sanctuary Home Care

Mid-Devon Domiciliary Care

Barnstaple, EX32 8PA 01271 345602

Tiverton, EX16 4HQ 01884 243822

Oakfield Independent Care & Support Services Ltd

Trenovissick Domiciliary Care Agency Crediton, EX17 2EP 01363 84089

Prestige Nursing Ltd Prospects for People with Learning Disabilities EX4 1DU

Dome Community Care Services Ltd. Barnstaple,

Nestor Primecare Services Ltd [ TA Primecare Ltd]

West Region) Dom Services Tiverton, EX16 9NB 01398 341252

Service Honiton, EX14 1HL 01404 46936

Bideford, EX39 4PG 01271 858271

01884 253319

Self Unlimited Choice (South

EX3 0EA 01392 876700

Cygnet Care [Devon] Ltd

Elite Care & Nursing Agency

EX4 8AJ 01392 460046

Premier Living


SeeAbility [Exeter Support

Newcare [Devon] Ltd

SeeAbility - Devon Support

EX14 1AF 01404 548448

Barnstaple, EX32 7BZ 01271 344072

Tiverton, EX16 6QB 01884 230555

Partners in Care (SW) Ltd

Unity Community & Care Services Honiton,

Carrington Care Agency

EX4 3AY 01392 430690

01395 227386

Ottery St Mary, EX11 1DP 01404 815511

Exmouth, EX8 5DL 01395 267745

Reed Community Care

Care at Home in Plymouth 1st Call Homecare Ltd PL4 9EF 01752 603100

Allied Healthcare [Plymouth] PL1 3JB 01752 604555

Apex Care Solutions PL4 0EG 01752 264408

Caretime Services Ltd PL3 4ND 017526 66688

Care at Home in North Devon

Carewatch [Tamar]

Braunton Care Ltd

Caring First Ltd

Braunton, EX33 2JB 01271 814010

PL4 6PD 01752 249703

PL1 3HQ 01752 275100

on 01872 321 327 or see page 106 for more details.

We breed and train guide dogs which provide life changing mobility and there are currently 4,500 working guide dog partnerships in the UK. A guide dog is trained to guide its owner in a straight line unless told otherwise, avoiding obstacles. It will stop at kerbs and steps, find doors, crossings and places which are visited regularly; it will guide its owner across the road but cannot decide where and when to cross safely which is the responsibility of the owner.

We promise

to provide a guide dog for as long as it is a safe and suitable means of mobility for a blind or partially sighted person and depend entirely on voluntary and legacy income to fund our services. The full lifetime cost of a guide dog from birth to retirement is £49,800 but guide dog owners only have to pay a nominal 50p for their dog to ensure no-one is prevented from having one due to a lack of funds. To deliver the guide dog and other mobility services Guide Dogs relies on the skills and energy of around 10,000 volunteers who do everything from fundraising to boarding dogs in training. We also campaign passionately to break down barriers – both physical and legal – to enable blind and partially sighted people to get around on their own.

How to get in touch with Guide Dogs and find out more about … Volunteering: 0845 371 7771 Ownership: 0845 372 7499 Donating or fundraising: 0870 240 6993 Visit Email The Guide Dogs for the Blind Association, Burghfield Common, Reading, RG7 3YG | Tel: 0118 983 5555

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Care At Home

The ability to get around is vital in order to live a full life yet thousands of blind and partially sighted people never leave home alone. Guide Dogs empowers visually impaired people to do that and relies on the support of the public to fund its services.

Core Disability Services PL1 3JB 01752 254554

Durnford Society Ltd PL7 4DX 01752 347005

Havencare PL6 8LD 01752 251476

Housing 21 Care Options PL2 3DU 0303 1231521

JM Healthcare Ltd PL1 2HR 01752 202288

Network Healthcare Professionals Ltd PL1 1LB 01752 604600

Newcross Homecare Ltd PL6 5WR 01752 218860

Next Generation Staffing Group PL1 3AB 01752 669990 Peninsula Care Devon (See ad on pg 44)

PL6 7PP 01752 695448

Plymouth Care Services Ltd. PL3 4BB 01752 569402

PCC Social & Housing Services Dept. PL1 2AA

Prestige Nursing Ltd Domiciliary Care Agency PL6 5AD 01752 213213

PULSE PL1 2DH 01752 229195

Safe Hands Homecare Services PL3 4BB 01752 546730

Steps Ahead Care & Support Ltd PL3 4BB 01752 547257

Sunshine Care Ltd

(See advert to the right) PL3 4BB 01752 242454

The Dove Project PL1 3AB 01752 676840

The Regard Partnership Domiciliary Care Agency PL1 5LX 01752 660822

Valuing Independence PL6 5DS 01752 659298

Yourway Support Services Ltd. PL4 0EG 01752 264434

01752 308700

Pocklington Rise PL7 1LJ 02089 950880

Premier Care Ltd PL3 4BB 01752 547252

Care at Home in South Hams

Care Quest

South Hams Support Services Ltd. Kingsbridge,

Advent Care Team LTD

Dartmouth, TQ6 9RL 07974969573

TQ7 1QJ 01548 856501

Totnes, TQ9 5RU 01803 866414

Carers Direct (SW) Ltd

The Care Company (SW) Ltd

Kingsbridge, TQ7 4PU 01548 810195

Totnes, TQ9 7QE 01548 521789

Devon County Council Dom Care Service Ivybridge,

Ivybridge, PL21 9PS 01752 896883

The DOVE Project

PL21 0AX 01392 385147

Lifeways Community Care

Help and Support for Older people and Carers Help and Care is a registered charity and has been working with older people, carers and communities since 1985. The charity provides older people, carers and people in need of help, with information, advice and services that help to enable them to make decisions and find support that is right for them.

To find out more about how Help and Care could help you call 0300 111 3303 or visit Help and Care is a Company Limited by Guarantee. Registered in England and Wales. Registered Company No.3187574 Registered Charity No.1055056.


Care choices have you at a loss? Call

Ivybridge, PL21 9EF 01752 691122

Mencap Totnes Dom Care Service Dartington, TQ9 6EB 01803 864085

New Key Totnes, TQ9 5AL 01803 863778

Robert Owen Communities Totnes, TQ9 5AL 01803 868550

S.S Care Ltd

Care at Home in Teignbridge Allied Healthcare Group Ltd [DCA] Newton Abbot, TQ12 4AA 01626 204804

Angel Home Care Bovey Tracey, TQ13 9AB 01626 830343

Bluebird Care (Teignbridge &

Totnes, TQ9 7DG 01803 712308

Torbay) Newton Abbot, TQ12 3AJ 01626 335321

Sanctuary Home Care Ltd

DCC Dom Care Service

[Plymouth] Roborough, PL6 7BB 01752 777196

Bovey Tracey, TQ13 9DA 01626 830751

Simply Caring

HFT Dom Care Agency

Ivybdge, PL21 9SZ 01752 896909

Chudleigh, TQ13 0NE 01626 853943

on 01872 321 327 or see page 106 for more details.

Newton Abbot, TQ12 2HB 01626 334261

Nurse Plus and Carer Plus (UK) Ltd (see ad on page 50) Newton Abbot, TQ12 3ET 01626 366398

Saraton Domiciliary Care Agency Newton Abbot, TQ12 1NU 01626 337710

South Devon Homecare As. Teignmth TQ14 9LG 01626 879900

Step by Step Supporting Independence Ltd Dawlish, EX7 0DE 01626 867624

The Lady Anne Care Agency Teignmth TQ14 8UR 01626 778808

Westcountry Case Mgmt Ltd Teignmth TQ14 9QL 01626 770729

Care at Home in Torbay ACCORDS Paignton, TQ3 1RN 01803 527463

Active Care Partnerships Supported Living Service

Nestor Primecare Services Ltd / TA Medico Home Care

Torquay, TQ1 3EF 01404 549325

Paignton, TQ4 5BW 01803 663300

[Carewatch North Devon & Torridge] Bideford, EX39 2PS 01237 422500

Newcross Nursing Group

Chapter Care

(Torquay) Torquay, TQ2 5RF 01803 292299

Winkleigh, EX19 8HW 01837 680006

Olive Branch Care Agency

Comficare Ltd

Torquay, TQ2 6HP 01803 607625

Bideford, EX39 3DX 01237 426440

Caretakers South West Ltd Paignton, TQ4 7EJ 01803 540715

Carewatch Care Services Ltd [Torbay & South Hams] Torquay, TQ1 3HW 01803 311188

Crisis Response Team - (TCT) Torquay TQ1 3QH 01803 313372

Devon C. Air Ltd Paignton, TQ3 2NX 01803 529993

Devon Home Care Ltd Torquay, TQ1 4LX 01803 320023

Domiciliary Care (Sandwell Community Caring Trust) Brixham, TQ5 9JU 01803 853249

Guinness Care & Support -

Phoenix Care Domiciliary Service Ltd Torquay, TQ2 5UN 01803 214426

Pinnacle Platinum Plus Healthcare Ltd

Torrington, EX38 8ED 01805 625999

Quality Care Agency Ltd Torquay, TQ2 8BX 01803 322290

Riviera Outreach Service

Homecare 2000 Ltd

(ROC) Domiciliary Care Services Paignton, TQ4 5PB 01803 552955

Leonard Cheshire Torbay Home Based Carers Breaks Brixham, TQ5 9EL 01803 859760

Torquay, TQ1 2JG 01803 293388

Robert Owen Communities

Rydancare Brixham, TQ5 8BH 01803 882246

Somerset Care at Home Ltd

Hartley Home Care

Torquay, TQ1 4EX 01803 212823

Summon Bonum Support & Care Torquay, TQ1 4TB

is th

w ay

One d

Torquay, TQ1 3TB 01803 292555



Summerland Support Ltd

A discrete and affordable service provided at home by professional carers. Tel: 01840 213294 | Fax: 01840 211462 Penclease House, Clease Road, Camelford, Cornwall, PL32 9QX Email: Care choices have you at a loss? Call

01237 470060

Mulholland Care Bideford, EX39 2BA 01237 420498

Q Care Ltd Bideford, EX39 3DX 0845 4816003

Quay Care Bideford, EX39 3HN 01237 471355

West Heanton Ltd Domicillary Care Agency West Heanton, EX21 5PJ 01409 281754

Torquay, TQ1 2NA 01803 213622

Torquay, TQ1 4NP 01803 315999


Kenwith Castle Dom Care Agency Bideford, EX39 5BE

Spice Standard Care SW Ltd

ll be care fo a l ri e’l

Deer Park Homecare Holsworthy, EX22 6HZ 01409 254444

HomeLife Carers Ltd

Torbay Domicilliary Care Service (see ad on page 41) Paignton, TQ3 2AB 01803 696079

Paignton, TQ3 3EN 01803 553222

Bridgeland Care Ltd

Torquay, TQ1 2AL 01803 292281

Paignton, TQ4 7EJ 07830292701

Care At Home

Newcare (Devon) Ltd

Care at Home in West Devon Caretime Services Ltd Okehampton, EX20 1NR 01837 54167

01803 293512

Devon and Cornwall Care Services Tavistock, PL19 0AA

The Bay Care Group

01822 610734

Paignton, TQ3 2RL 01803 710002

The Intensive Home Support Service Torquay, TQ2 7AD

Lyndridge Community Care Service

01803 654727

Okehampton, EX20 1QF 01837 54782

The Laurels Group

Moorcare Devon Ltd

Torquay, TQ2 6AU 0757 8201195

Okehampton, EX20 1AW 01822 616020

Reach Out

Care at Home in Torridge Ark Nursing & Care Agency Ltd [DCA] Bideford, EX39 1BJ 01237 420777

Okehampton, EX20 1EQ 01837 55209

Springfields Community Care Ltd Okehampton, EX20 4ER 01837 861430

on 01872 321 327 or see page 106 for more details.


Nursing Agencies Nursing Agencies Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week. About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home. There are two types of nurses agency: • The first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help at home. • The other type of agency employs, trains and supervises its own staff.

© Care Quality Commission (CQC), Tel: 03000 616161 |

Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Its a great way to identify suitable services as listed by CQC*.  Be specific about the kind of care services you require, and  we’ll deliver appropriate results suiting your needs. See pg106   to fill out our written request form or...

*Results provided from The Care Quality Commision Listings

Exeter: 01392 423445 Newton Abbot: 01626 366398


Care choices have you at a loss? Call

01872 321327

Plymouth: 01752 266802

on 01872 321 327 or see page 106 for more details.

Nursing Agencies

Nursing Agencies in Devon Allied Healthcare Group Ltd Newton Abbot, 01626 204804 Exeter, 01392 360002 Plymouth, 01752 604555

Nurse Plus and Care Plus (UK) Ltd (See advert on bottom left) Newton Abbot, 01626 366398

Ark Nursing and Care Agency Bideford, 01237 420777

Platinum Plus Healthcare Ltd


Prestige Nursing Ltd

Torquay, 01803 292281

Elite Care & Nursing Agency Barnstaple, 01271 346666

Healthcare at Home

Plymouth, 01752 262603

Locum Link (Direct) Limited Teignmouth, 01242 702460

Newcross Healthcare Solutions Exeter, 01392 459982 Plymouth, 01752 218860 Torquay, 01803 292299

Paignton, 01803 540687

Exeter, 01392 435142 Plymouth, 01752 213213


Plymouth, 01752 229193

Purple Balm Ltd

Exeter, 01392 350010

South West Staffing Solutions Ltd

Kingsbridge, 01392 350010

Sunshine Care (See advert below)

Plymouth, 01752 242454

Margaret, 75, living with cancer My day didn’t start too well. Everything had got on top of me and I felt really low. When I called the Macmillan Support Line, I didn’t know where to start. But somehow they helped me find the words. Just talking honestly about how I felt was such a relief. Now I don't have to cope with the bad days on my own. For cancer support at home, over the phone, call the Macmillan Support Line free

0808 808 00 00 (Monday to Friday, 9am–8pm) Member

Care choices have you at a loss? Call

Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604).

on 01872 321 327 or see page 106 for more details.


Carers The South Devon Carers’ Consortium 1 in 10 people in Devon are carers. If you help to look after a family member or a friend on a regular basis... You are a CARER. Nationally, carers save the government £87 billion a year. Many carers experience ill health, financial disadvantage and fatigue so it is essential that they can access information, advice and support at the earliest opportunity to enable them to get help at the right time and ease there caring role.

The ‘Take a Break’ scheme is a county wide subsidised scheme which gives carers of adults a single route to arrange day time or evening breaks from their caring responsibilities. The breaks are provided by a care worker coming to look after the cared for person so the carer can have a break. The care worker may stay in the carers home in a ‘sitting’ arrangement or may ‘escort’ the cared for person out of the home for a social activity. Factsheet 602 The service is available for all carers who look after an older person, or someone with a physical or sensory disability over the age of 18 years. Young carers can access the scheme if they are looking after an eligible adult. Tel: 01392 823315

Benefits for Carers - Carers Assessment How can a Carers Assessment help you as a carer? If you are an unpaid carer you are entitled to a Carers Assessment. An assessment is about you as a person rather than the person you care for and looks at your needs. It explores how your caring role is affecting you, and what might help to support you in your caring role and life. To request a Carers Assessment contact your appropriate local social care office.

Tel. 0845 155 1007

Other Information for Carers Devon Carers Link provides information and support for carers living in the Devon County Council area or caring for someone living in the Devon County Council area. We can provide advice and support; access to Flexible Breaks Grants for help towards a holiday, hobbies or leisure activities; a Carer Alert Card to ensure the person you care for gets help if something unexpected happens to you; access to a subsidised short break sitting service; a regular newsletter with information about events in your area; Carer Support Groups and training opportunities; Local and Countywide Carer Forums that give you chance to be involved in shaping services that affect you as a carer and there are also opportunities to become carer representatives.

Telephone: 08456 431341 |


Care choices have you at a loss? Call

“Identifies, values, supports and promotes carers” We are a resource for carers, professionals and other interested people. The consortium co-ordinates its activities to raise awareness, make improvements to the information network, and involve carers in planning and monitoring services. The sort of work the consortium is involved with include the Torbay’s Carers’ Register, The Teignbridge Carers’ Action Group, and the South Hams & West Devon Carers Link. The consortium holds regular liaison meetings, both local and cross-district, to which members are invited to share information, find support and contribute to steering the work of the consortium.

Tel: 01803 294275 | Fax: 01803 201763 11 Castle Road, Torquay, TQ1 3BB

Help and Care “Help and Care is a charity focussed on helping people get the best from life – particularly those people who need more support than others like people in their later life, people who care for someone or people less able to assert themselves in the world. Help and Care’s name speaks for itself; it will help people and care for them. It will do this based on a clear set of values that embrace the principles of equality and respect. Help and Care performs many functions with a ‘can do’ attitude. It will not be deterred by every day challenges; at a national level in its role as influencer of policy or for local people as it provides a day to day service. Help and Care will ensure that the people it serves are empowered to make choices and speak out for themselves and their communities. Help and Care will continue to grow in order that it can help more people, more often and across more of the country. It will do this by being a fair employer and taking an open approach to communication about its aspirations, intentions and challenges. Help and Care will work as efficiently as possible seeking to make best use of its income whether generated by trading or from contract funding. It will take responsibility for the outputs of its services and use customer feedback, in whatever form, to continually ensure that it is serving its customers well.” ©Crown Copyright

Help and Care Head Office, The Pokesdown Centre, 896 Christchurch Road, Bournemouth, BH7 6DL Tel: 0300 111 3303 | Text phone: 01202 416047 | on 01872 321 327 or see page 106 for more details.

Do you look after an adult family member or friend who has a Learning Disability in North, South or East Devon?

Carers UK is the voice of the UK’s six million carers. That’s six million people who give up their time and energy to look after someone in need, quite often to the detriment of their own health. Carers give so much to society yet as a consequence of caring, they can experience ill health, poverty and discrimination. Carers UK provides high quality advice and information to carers and the professionals who support carers. We do this through our website, information booklets, factsheets and through mailings to our members. We also have an advice line which is staffed by experts and has many years experience of dealing with the problems carers face. We provide free and confidential information and advice on: • benefits and tax credits • carers employment rights • carers assessments • the services available for carers, and how to complain effectively and challenge decisions.

Our freephone number is 0808 808 7777 and we are open on Wednesday and Thursday 10am -12pm and 2pm - 4pm. You can email us at Please note that we are a small expert team and are often very busy. We will try to answer your email as soon as possible but we may not be able to do so on the same day. If English is not your first language we can provide you with an interpreter and our advisers can also be contacted through typetalk. Alternatively, you can write to us or send us a Fax. Carers UK, 20 Great Dover Street, London, SE1 4LX

Tel: 0808 808 7777 | Fax: 020 7378 9781

Regular up to date information and support is available to you from the Carers Development workers in each area. Informal meetings for Carers throughout the area are held on a regular basis. There is also a County Carers Learning Disability Forum where Carers and professionals meet to discuss relevant topics and steer issues forward. For more about local events, to meet your Development Worker and your Carer Chair or for details of Carer meetings in your area or to receive a copy of the latest newsletter please contact: County Chair, Barry Minshall, Tel: 01626 205624

North & Mid Devon Development Worker, Laura Clements, Tel: 01237 420137 | 07944562808 TTVS. 14 Bridgeland Street, Bideford, Devon, EX39 2QE

Southern & Western Devon Development Worker, Sarah Johns, Tel: 07879 881298 South Devon Carers Consortium 11 Castle Road, Torquay, TQ1 3BB

Eastern Devon & Exeter Development Worker, Jackie Milan, Tel: 01392 202055 | 07775 990111 Exeter CVS, Wat Tyler House, King William Street, Exeter, EX4 6PD Devon Carers Support Line & Counselling Service Coordinator, Henri Treece, Office Tel: 01803 220651 Freephone: 0808 801 0878 The Devon Carers Support Line supports Carers by listening and understanding to find the best possible outcome. The counselling service provides one to one counselling via self referral. It is a free, independent and confidential support service helping you to look after your own needs.

What Help is there for Carers? Carers Champions,

Carers UK,

Signposts for Carers,

Colebrook Housing Society Ltd. 3 Woodland Terrace, Greenbank Rd, Plymouth, PL4 8NL Tel/SMS: 01752 211348/211244

Tel: 0808 808 7777

Chadwell Annexe, Torquay Rd, Preston, Paignton TQ3 2DW Tel: 01803 666 620

Counsel + Care

Carers Direct, Tel: 0808 802 0202 Textphone: 0800 988 8657

Carers Link, Support Centres, Tel: 01392 382331

-Exeter, East or Mid Devon, Tel: 08456 435 071 -North Devon, Tel: 08456 435 072

-South Devon, West Devon or Teignbridge, Tel: 08456 435 073

Carers Rights rights/Pages/carers-rights.aspx

Twyman House, 16 Bonny Street, London, NW1 9PG Tel: 020 7241 8555

South Devon Carers Consortium, 11 Castle Road, Torquay, TQ1 3BB Tel: 01803 294275 info@sdcarers.

DIAC, (The Disability Information

Tel: 01884 257511

& Advice Centre), Plymouth Guild, Ernest English House, Buckwell Street, Plymouth, PL1 2DA Tel: 01752 201065 Textphone: 01752 201766

UNITE Mid Devon,

North Devon, The Castle Centre, Tel: 01271 372811

Exeter Carers Focus,

Torbay Young Carers Service,

Torbay Council, Old Town Hall, New Street, Paignton, TQ3 3HL Tel: 01803 208365

Exeter CVS, Tel: 01392 202 055

First Stop, on 01872 321 327 or see page 106 for more details.

Adviceline: 0800 377 70 70

Care choices have you at a loss? Call



Carers UK Advice Line

Meal Provision Eat Well, Live Well These practical tips can help you make healthier choices. The two keys to a healthy diet are eating the right amount of food for how active you are and eating a range of foods to make sure you’re getting a balanced diet.

1. Base your meals on starchy foods – Starchy foods should make up about a third of the food we eat. They are a good source of energy and the main source of a range of nutrients in our diet. As well as starch, these foods contain fibre, calcium, iron and B vitamins.

and have foods that are rich in unsaturated fat instead, such as vegetable oils, oily fish, avocados, nuts and seeds.

5. Try to eat less salt – no more than 6g a day. Remember to check the label to find out the figure for salt per 100g.

High is more than 1.5g salt per 100g (or 0.6g sodium) Low is 0.3g salt or less per 100g (or 0.1g sodium) 6. Get active and try to be a healthy weight –It’s not a good idea to be either underweight or overweight. If you’re worried about your weight, ask your GP or a dietitian for advice.

2. Eat lots of fruit and veg – Try to eat at least 5 portions of a variety of fruit and veg every day. It might be easier than you think. You can choose from fresh, frozen, tinned, dried or juiced, but remember potatoes count as a starchy food, not as portions of fruit and veg.

3. Eat more fish – Most of us should be eating more fish including a portion of oily fish each week. It’s an excellent source of protein and contains many vitamins and minerals. Aim for at least two portions of fish a week, including a portion of oily fish. You can choose from fresh, frozen or canned - but remember that canned and smoked fish can be high in salt.

4. Cut down on saturated fat and sugar – we need some fat in our diets. What is important is the kind of fat we are eating. Try to cut down on food that is high in saturated fat


Care choices have you at a loss? Call

7. Drink plenty of water – We should be drinking about 6 to 8 glasses (1.2 litres) of water, or other fluids, every day to stop us getting dehydrated.

8. Alcohol – Alcohol is also high in calories, so cutting down could help you control your weight. Women can drink up to 2 to 3 units of alcohol a day and men up to 3 to 4 units a day, without significant risk to their health.

9. Don’t skip breakfast – Breakfast can help give us the energy we need to face the day, as well as some of the vitamins and minerals we need for good health. Missing meals doesn’t help us lose weight and it isn’t good for us, because we can miss out on essential nutrients. ©

on 01872 321 327 or see page 106 for more details.

Meal Provision

Meal Providers in Devon Age Concern Lunch Club

Haven Hotpots

Exmouth 01395 271242 7 days a week. 10.00am Coffee Morning, 12.00pm Lunch (2/3 courses). Landon House, 11 New North Rd, EX8 1RU Tiverton 01884 242052 Monday & Thursday 11am-1pm Beck House Drop-in Centre, Beck’s Square, Tiverton, EX16 6PJ


Anthony’s Catering Service

01395 445495

01626 853416 01647 440121

Racehorse Hot

01884 252606


Meals Delivery Kings Acre 01548 830076 Care Home - Meals Service


Ermington, (Ermington Only)

Rydan Care Brixham

01803 882246 / 858590

Thorverton Arms Meal Delivery

01392 860205

Marine Cuisine Mobile Lunches

Baptist Luncheon 01884 256017 Club (First Thursday of the month)

01803 857560 01803 615531

Meals Direct,

01752 305162

Tiverton, EX16 6EN


Community Meals Service

Meals on Wheels

Devon County Council 0845 1551007 Tiverton Plymouth 01752 305151 Mannaton, Plymouth


Durant Arms Hotel 01803 732240 & Restaurant Ashprington only

01803 552505


Holcombe House Meals

Paignton Torquay

Budleigh Salterton

Park Hotel Meal Delivery Service

01803 313164

Thorverton, Exeter (Local delivery only)

Wiltshire Farm Foods

01392 829970

Unit 1 Budlake Road, Marsh Barton, Exeter, EX2 8PY

Oakhouse Foods Advert below Unit One, Pitts Cleave, Tavistock, PL19 0PW,

0845 2571132 01822 610077

Wiltshire Farm Foods Ashburton South Molton

01626 821182 01769 573135

The complete home meals service At Oakhouse Foods we provide quality home delivered meals, desserts and groceries at affordable prices. Our freshly frozen meals are simple to cook straight from the freezer giving you a delicious hot meal with the minimum of fuss. Our convenient grocery range also offers hundreds of household essentials from breakfast cereals to bathroom cleaner. With no minimum order, no obligation and regular deliveries you can simply order as and when you want to.


audio brochures (amount) n More information about your grocery service (please tick) n Please contact me to arrange a food demonstration (please tick)


Please send me: n brochures (amount)

For more information call us on the number below or return the coupon to us.

Name: ........................................................................................................................................... Organisation:................................................................................................................................ Address: ....................................................................................................................................... Postcode: ...........................................Phone number: ......................................................... email: ............................................................................................................................................ Please send to: Oakhouse Foods, Pitts Cleave, Tavistock, Devon, PL19 0PW

Care choices have you at a loss? Call

✆ 0845 257 1132

Quality food for independent living on 01872 321 327 or see page 106 for more details.


Learning Disabilities Included is information about life enhancing opportunities for training in Devon. Information on accessing service and listings for learning disability providers, supported living and Care Homes.

Valuing People Now The Learning Disability Health and Social Care Partnership has responsibility for all health and social care services for people aged 18 and above. Children’s services are now part of a Children’s directorate. All services for people with a learning disability in Devon are subject to co-ordination and scrutiny by the Devon Learning Disability Partnership Board - multi agency forum which fully includes service users and carers. The Chief Executive of Devon County Council chairs this Board. The Partnership Board’s task is to co-ordinate the implementation of the White Paper ‘Valuing People’.

This has four key principles: • c hoice • independence • inclusion • rights The Health and Social Partnership is organised around three localities: • E xeter and East Devon • North and Mid Devon • South and West Devon The Service that they provide include: • In-patient units - providing inpatient care that includes short-

term assessment and treatment, specialist provision for autism and long-term care. These are consultant led. Specialist learning disability residential and nursing services, contributing a significant of staff to some similar services delivered by a partner housing association. Premier Living, who operate a range of Registered Residential Homes, Supported Living Schemes and provide support through Domiciliary Care funded by direct payments in Devon. Community team involvement of professions - including nursing, physiotherapy, occupational therapy, speech and language therapy, consultant psychiatry, and psychology.

Some associated services including therapeutic day time services and Additional Support Teams are linked to community teams.

Contact on: 01392 823172 or PALS 0800 0730741


Care choices have you at a loss? Call

Valuing People Now is the Government’s 3-year strategy (big plan) to improve the lives of people with learning disabilities and their families. It covers all aspects of life, including health, housing, getting a paid job, personalisation, transition, advocacy, hate crime and relationships. The vision remains in Valuing People Now is that all people with a learning disability are people first with the right to lead their lives like any others, with the same opportunities and responsibilities, with the same dignity and respect. This strategy is inclusive of those groups who are least often heard and most often excluded. These groups include: • people with more complex needs • people from black, and minority ethnic groups and newly arrived communities. • people with autistic spectrum conditions; and • people who are offenders in custody and in the community. Making it happen requires leadership at all levels. The Valuing People Now team below is working to support the implementation of Valuing People Now, nationally, regionally and locally.

DH Publications Orderline, PO BOX 777, London SE1 6XH

ARC - a national membership organisation with a local presence. ARC supports providers of services to people with a learning disability to promote real change. Join ARC Devon! Our members’ services include daytime and leisure activities, support to people in their own homes, residential services, training for employment, special schools and colleges, staff training and information and advice. We: campaign on behalf of members • promote best practice in services • provide information and support to our members ARC Devon holds quarterly meetings across the county. The meetings are great for networking, getting the latest news and insights, and a chance to meet influential figures from the local authority, Skills for Care, CQC, Health and others. If you want to know more about ARC Devon and meetings in 2011 call Rod Landman on 01237 441786 | If you would like to know more about ARC or how you can become a member call 01246 555 043 or go to

on 01872 321 327 or see page 106 for more details.

The British Institute of Learning disabilities (BILD) is a national charity committed to improving the quality of life for the 1.2 million people in the UK with a learning disability.

We work with government agencies and other organisations to

Foundation for People with Learning Disabilities The Foundation for People with Learning Disabilities works to promote the rights, quality of life and opportunities of people with learning disabilities and their families. We do this by working with people with learning disabilities, their families and the people who support them. We carry out research, promote the rights of people with learning disabilities, improve services and spread knowledge and information.

Learning Disabilities


All about people – books from BILD

help shape UK policy and strategic thinking, contributing to a shared vision of better services. We also carry out research on topics of national interest and publish our findings through conferences and workshops, publications and policy development. We encourage the development of advocacy for people with learning disabilities by supporting local advocacy groups and carrying out reviews and evaluations of advocacy provision. We provide education and training for care staff and managers, professionals, family carers and people with a learning disability. Many of our resources and services are mapped to the Learning Disability Awards Framework (LDAF). Our Quality Network helps commissioners and providers to measure outcomes – what life is really like for people who use services – and to use their findings to improve services. People with learning disabilities take part in assessing the services they use. We publish books, training materials and journals to improve practice among professionals and to help adults and children with a learning disability achieve a better quality of life. We also offer information and resources on all aspects of learning disability policy and practice. ©Crown Copyright

‘Welcome to BILD’ We have an leaflet, ‘Welcome to BILD’ which gives an introduction to our work, you can download it as a .pdf document. Available from:

docs/02introduction/This%20is%20 BILD.pdf Contact:


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British Institute of Learning Disabilities, Campion House, Green Street, Kidderminster, Worcestershire, DY10 1JL

Tel: 01562 723 010 | Email:

The Foundation for People with Learning Disabilities is part of the Mental Health Foundation, a national charity, and operates as a directorate within the charity. 2009 marked the 60th anniversary of the Mental Health Foundation. We are a member of the Learning Disability Coalition with 14 other leading disability charities. The Foundation for People with Learning Disabilties believes it is important that people with learning disabilities can take part in daily life where they live. We are working to make sure that they have interesting things to do during the day.

Current projects: Community Connecting: this programme is about working with individuals and the people close to them to find out their strengths, talents and interests. It goes beyond simply helping people to be in Understanding autism the community and aims to make people part of their community. Learning for Leadership: this programme will provide a Positive behaviour support comprehensive framework for participants to develop their knowledge, skills and behaviour to become innovative leaders. and well-being People with learning disabilities areHealth increasingly taking on leadership roles and positions where they create and influence change. Developing the workforce Life in the Community: a project focusing on community inclusion for people with high support needs. This project looks at People’s life stories new approaches to day activities and community participation.

National Advisory Group on Learning Disabilities Communication and Ethnicity: a national group which focuses on policyis a human right development, working closely with other organisations and Practical bringing together people who are leading work insupport this area. ©Crown Copyright

for better lives

The BILD Guides

Net Buddy From brushing teeth to managing challenging behaviour, lists over 800 practical tips and suggestions from people with first-hand experience of special needs. And the tip count grows daily as more people contribute. Netbuddy Director Deborah Gundle, who’s son has learning disabilities, said: “The idea for Netbuddy came about when my son was small. I spent so much time and energy solving dayto-day problems, which I felt sure other people had overcome before me. Then, one day it came to me – I should start writing down my ideas for other people to use, and encourage them to share their own.” If you are caring for someone with a Learning Disability, Netbuddy wants to hear from you.

Care choices have you at a loss? Call

Please send your tips and ideas to: or simply visit the website. on 01872 321 327 or see page 106 for more details.



– Getting it right Charter,

See the person, Not the disability

All people with a learning disability have an equal right to healthcare. All healthcare professionals have a duty to make reasonable adjustments to the treatment they provide to people with a learning disability. All healthcare professionals should provide a high standard of care and treatment and value the lives of people with a learning disability.

By signing this charter, we pledge to: • Make sure that hospital passports are available and used • make sure that all our staff understand and apply the principles of menatl capacity laws appoint a learning disability liason nurse in our hospital(s) make sure every eligible person with a learning disability can have an annual health check provide ongoing learning disability awareness training for all staff listen to, respect and involve families and carers Provide practical support and information to families and carers provide information that is accessible for people with a learning disability display the ‘Getting it right’ principles for everyone to see

• • • • • • •

- Autistic Spectrum Conditions (ASC) In November 2009 the Government passed the Autism Act covering all people with an Autistic Spectrum Condition (ASC), including people with Aspergers Syndrome.

Update – June 2010 National Developments

There have been 3 key publications over the last 6 months: • The Autism Act was passed by Parliament in November 2009.

This delivery plan for the adult autism strategy: • Sets out how the Department will check that the implementation

For guidance on implementing this pledge, please see:

Mencap Gateway Clubs exist to

promote leisure, recreation, social and educational opportunities for people with learning disabilities. Each club in Devon tailors its activities to suit the interests and abilities of its members. A club acts as a bridge into the community by giving individuals the confidence and support to participate in community activities in the same way as the rest of us.

Abbey: 01271 373831 Exeter: Exmouth: 01395 279928 Paignton: 01803 551624 Teignbridge: 01626 364 096 Tiverton: 07866 210611 Torbay: 01803 551624

It required the Department of Health (DH) to issue a national strategy and guidance for NHS bodies and Local Authorities on the support they should provide for people with an ASC. Following a lengthy consultation period, The DH published the National ASC Strategy “Fulfilling and Rewarding Lives” in March 2010. The strategy sets out proposals for: better awareness of ASC; diagnostic provision; access to services; personalisation (personal budgets); work; and local capacity building. It required each locality to develop a commissioning strategy. A national first year delivery plan for the implementation of the strategy was published in April 2010.

of the strategy is actually happening on the ground. Makes it clear that people with autism and parents/ carers should be involved in the development of regional and local plans on autism services. Restates the importance of local leads on autism (both local commissioning leads and leads on diagnosis and assessment). Explains the support the Department of Health will provide to local areas in implementing the strategy. Sets out plans for a national autism awareness campaign. Sets out plans for developing training of frontline staff.

• • Next Steps • The plan sets out actions for national, regional and •

local bodies to take forward in 2010/11. Plans for 2011/12 and 2012/13 will be published by the end of this year. As a result of the Autism Act, later this year the Government will also publish guidance for local authorities and health bodies in England, which will tell them what they must provide, by law, for people with autism. The Government will be consulting publicly about what should be in this guidance.

©Crown Copyright

National Autistic Society NAS champion the rights and interests of all people with autism and aim to provide individuals with autism and their families with help, support and services that they can access, trust and rely upon and which can make a positive difference to their lives.

The South West Regional team: • Works with NAS branches to provide support and advice • Works with the statutory, voluntary and independent sectors to improve the lives of people affected by autism in the South West


Care choices have you at a loss? Call

• • •

Organises regional conventions and events Delivers a range of services for people with autism across the region Deliver autism awareness sessions and training

Autism Helpline: 0845 070 4004 on 01872 321 327 or see page 106 for more details.

Learning Disabilities

Adapted with kind permission from a poster provided by the Estia Centre

How to support people with autism � Explain at every stage what you are about to do, what will happen next and why. � Give the person enough time to understand the information you are sharing and wait a few seconds for a response if it is not given immediately. � Questions should be clear and direct using language that is easy to understand and pictures where necessary – do not rely on the person to pick up on the meaning of your questions or body language. � People with autism might take what you say literally so avoid words with a double meaning and humour that could be misunderstood. � Maintain a routine – familiarity is often important to some people with autism. � Social difficulties may include lack of eye contact and unusual body language, talking at inappropriate moments or about inappropriate topics. � Repetitive behaviours might be a coping mechanism and therefore should be respected. � The environment is important – some people with autism are particularly sensitive to light, movement, sounds, smell and touch. Try to keep the immediate environment as calm as possible to help alleviate any anxiety. � Always consider the person’s behaviour in terms of his or her autism, even if it becomes challenging. � Ask the person and/or parent, carer or advocate what support they might need. Produced by RCN Publishing in partnership with: British Psychological Society, Department of Health, National Autistic Society, Royal College of General Practitioners, Royal College of Nursing, Royal College of Psychiatrists, Skills for Care, Skills for Health, Care Institute for Excellence, University ofon Oxford Care choices have youSocial at a loss? Call 01872 321 327 or see page 106 for more details.


Devon Partnership Trust NHS Services Directory

Ivycroft Assessment Treatment Unit A service for people whose behaviour is challenging and or suffering with a mental illness. (Inpatient service currently suspended) Ivycroft, Old Totnes Road, Newton Abbot, TQ12 6AA

Tel: 01626 336149 / 01626 335043 Here in the services directory you will find details for all Trust services that are currently listed. Please use the options below to search by postcode, by category, or by the name of the service, ward or unit you wish to find.

Knightshayes Assessment and Treatment Unit A five bed inpatient unit for the assessment and treatment of adults with a learning disability and physical health problems, including epilepsy. 4 Hospital Lane, Whipton, Exeter, EX1 3RB Tel: 01392 208396

Additional Support Team An acute assessment and treatment unit for adults with learning disabilities who also have mental health problems and challenging behaviour. The Exeter team also provides staff training and support.

Exeter, Ashclyst Centre, Hospital Lane, Whipton, Exeter, EX1 3RB Tel: 01392 208352 East and Mid Devon, The Briars, Crabb Lane, Exeter, EX2 9JD Tel: 01392 271189 North Devon, 1st Floor, Greenfields, Derby Road, Barnstaple, EX32 7EZ Tel: 01271 345103 South West, Unit 4, The Barns, Delamore Park, Cornwood, PL21 9QP Tel: 01392 385103 / 385129

Adult Learning Disability Abuse Team The Adult Learning Disability Abuse Team (ALDAT) is a multiprofessional group of practitioners with specific skills and interest in abuse. ALDAT aims to raise awareness and prevent all forms of abuse through training, consultation and service developments. They also provide therapeutic support to adults with learning disabilities who have experienced abuse and offer consultation and training to those who support them. The Briars, Crabb Lane, Exeter, EX2 9JD Tel: 01392 271189

North Devon Learning Disability Liaison Nurse The liaison nurse supports people with a learning disability to access mainstream services at North Devon District hospital. This can either be for a planned admission, as an emergency, or as an out patient. The liaison nurse will support with consent issues, and follow the person from admission to discharge ensuring their needs are met and that they understand information given to them. Level 5 Pathfinders Office, North Devon District Hospital, Raleigh Park, Barnstaple, EX31 4JB Tel: 01271 314171

South Devon Specialist Support Team A specialist outreach team for adults with a learning disability and challenging behaviour who are living in South Devon. Ryefied, Avery Hill, Kingsteignton, Newton Abbot, TQ12 3QG Tel: 01392 388338

For general enquiries please contact PALS on: 0800 0730741 or see for more information.

Briars Creative Therapy Team A creative arts therapy service including art, drama, music therapies, providing services to adults with a learning disability or adult mental illness. Crabb Lane, Exeter, EX2 9JD Tel: 01392 221241

Community Learning Disability Team A multidisciplinary, multiagency health and social services team for adults with a learning disability.

East Devon, Exmouth Hospital Annexe, Claremont Grove, Exmouth, EX8 2JN Tel: 01395 282082 Exeter, Franklyn House, Franklyn Drive, Exeter, EX2 9HS Tel: 01392 208373 Mid Devon, Alexandra Lodge, 5 Old Road, Tiverton, EX16 4HQ Tel: 01392 381122 North Devon, Abbotsham Road, Bideford, EX39 3AT Tel: 01271 388850 South West Devon LD Team, Unit 4, The Barns, Delamore Park, Cornwood, PL21 9QP Tel: 01392 385103 / 385129 Teignbridge, Ryefields, Avery Hill, Kingsteignton, TQ12 3QT Tel: 01392 388338 Torbay, 4th Floor, Union House, Union Street, Torquay, TQ1 3YA Tel: 01803 217650


Care choices have you at a loss? Call

  The South West Adult Placement Scheme - also known as SWAPS - is an organisation providing Adult Placements in the South West of England.

SWAPS is a registered charity and a not for profit company. It currently operates within the geographical area of Devon and Cornwall. SWAPS is a member of the National Association of Adult Placement Schemes (NAAPS). It is also registered with the Care Quality Commission (CQC)

SWAPS supports placements for vulnerable and disabled people over the age of 18 who may have learning disabilities, mental health problems and/ or physical disabilities and for older people. For more information, please visit the SWAPS website: Or for the Devon Office:

Tel: 01626 360170 / Fax: 01626 368252

on 01872 321 327 or see page 106 for more details.

Learning Disabilities

Fulfilling Lives Service In Devon the aim is to provide a range of flexible and varied support for people with learning disabilities planned to suit the needs of each person. We have an ambition for all areas of Devon, to move away from the historic service delivery style and large segregated buildings based services. In the delivery of this support, we acknowledge the needs of carers to receive short breaks to help them continue with their valuable caring role. To this end, many of these services have been relocates into community bases called ‘Community Hubs’ or in some places CRCs (Community Resource Centres), and other more specialist services (i.e. supported employment projects). A person’s support is based on their needs, wants and aspirations. For some people, the support provided can be a stepping stone to employment or community based activity. For others, they can be a long term or permanent placement that enables the individual to learn, socialise and be cared for as well as providing valuable day-time short breaks for carers. The services provided are constantly reviewed and and monitored in order to ensure that they are of a high quality and led by the need of the people who use them. ©Crown Copyright, Devon County Council.

East Devon Fulfilling lives The Beach Hub, Exmouth, 01395 269286 Newholme, Honiton, 01404 444420 Short Breaks Copperfields, Exmouth, 01395 269680 Pine Park House, Honiton, 01404 42549

Cullompton, 07968 690711 Lyric House, Okehampton, 01837 659796 The Old Bakery, South Tiverton, 07970 978525 Old Bartows, Tiverton, 01884 252335 Puzzletree Community Hub, Okehampton, 01837 659796


North Devon

Fulfilling lives Making Moves, Exeter, 07990 524275 Nichols Centre, Exeter, 01392 218194 Short Breaks New Treetops, Exeter, 01392 251726 Haldon View, Exeter, 01392 411229

Fulfilling lives Berry House, Barnstaple, 01271 323879 Community Hub Robins Nest, Bideford, 01237 471001 Greenfields, Barnstaple, 01271 343709 Midway Unit, Barnstaple, 01271 377403 Plough Arts Centre, Torrington, 01271 866176 Silver Hill, Barnstaple, 01271 343623 Tarka Hub, Barnstaple, 01271 375743 Mob. 0779 1887201

Mid Devon Fulfilling lives The Chambers, Crediton, 07855 781989 Community House,


South Hams & West Devon Fulfilling lives Ropewalk CRC, Kingsbridge, 01548 853163 Molly Owen CRC, Tavistock, 01822 612981 / 613125 The Boatshed, Totnes, 01803 849509

Teignbridge Fulfilling lives Kingsteignton CRC, Newton Abbot, 01626 365996 Next Door Unit, Tavistock 01822 617253 Wywurree, Newton Abbot, 01626 368757

Learning Disability Care Homes Mental Health

Number of places

Old Age

Physical Disability

Sensory Impairment

Learning Disability in East Devon

Barley Close 10

Cornerstones 5 Exmouth EX8 4DD 01395 275892

Perry Cottage 3 Ottery St Mary EX11 1RJ 01404 814961

29 Albion Hill 8

Barnfield Farm 11

Forton House 3

Pine Park House 6

Lisburne 6

Stallcombe House 33

Miramar 14

The Lawns, Exmouth 10 Exmouth EX8 2EJ 01395 275382

Exmouth EX8 5EQ 01395 266605

Norwyn House 5 Axminster EX13 5ST 01297 35111

The Lodge, Exmouth 4

Chessington 3 Seaton EX12 2HN 01297 20383

Otterhayes Trust 6

The Old Rectory [Musbury]

Exmouth EX8 1JS 01395 276323

5 Seafield Road 6

Seaton EX12 2QS 01297 22423

73 The Marles 3 (see ad page 41) Exmouth EX8 4NE 01395 265276

Applemead 6

Whimple EX5 2QH 01404 823332

Axminster EX13 8AQ 01297 552913

Honiton EX14 4SJ 01404 891627

Brimley 6

Exmouth EX8 4NP 01395 265775

Bystock Court 41

Care choices have you at a loss? Call

Exmouth EX8 4BY 01395 222621

Honiton EX14 2DB 01404 42364

Exmouth EX8 3DX 01395 264131

Ottery St Mary EX11 1RH 01404 816300

Honiton EX14 2HR 01404 42549

Salterton EX5 1EX 01395 232373

Exmouth EX8 3DZ 01395 276457 12 Axminster EX13 8AR 01297 552532

on 01872 321 327 or see page 106 for more details.


Learning Disability Care Homes Mental Health

Number of places

Trianon Nursing Home 6

Andlaw House 10

(See advert on page 41) Exmouth EX8 4DD 01395 269637

EX4 3AJ 01392 490366

Windsor Lodge 11

EX2 8TZ 01392 439321

Exmouth EX8 2QD 01395 263211

Old Age

Budlake 4(See ad on page 41) Denis Taylor House 14 (See advert on page 41) EX1 2QE 01392 686482

Learning Disability in Exeter 1 St Anne`s Road 5

Dennyshill 9

EX4 4QU 01392 259170

Fair Bungalows Nursing Home 7 (See ad on page 41)

EX1 2QD 0707 1780795

EX2 9HS 01392 438430

47 Regents Park 3

EX1 2NZ 01392 423847

Haldon View 8 EX4 6HE 01392 411229

49 Regents Park 3

Highbray 3

EX1 2NZ 01392 423847

55 Langaton Lane 3

EX4 7AE 01392 676863

Longcombe 5 (See ad on

EX1 3SP 01392 465115

page 41) EX2 5AQ 01392 275103

59 & 61 Whipton Barton Rd

Manor Mews 10

4 EX1 3NE 01392 462512

63 & 65 Whipton Barton Rd

6 (See advert on page 41) EX1 3NE 01392 462515

EX2 9JG 01392 438048

New Treetops Shortbreaks 6

EX1 2HN 01392 251726

Physical Disability

Pennsylvania House 25 EX4 6DA 01392 256346

Sainthill House 17

EX2 9JG 01392 436042

Tremona Care Home 2 EX1 3TA 01392 460945

Wellpark 8

EX2 8AU 01392 217387

West Avenue 6

EX4 4SD 01392 270760

Sensory Impairment

Bolealler House 21 Cullompton EX15 1RJ 01884 38275 Bryher’s 6 (See ad on page 41) Tiverton EX16 4ND 01884 242457 Chantry Care Services 16

Crediton EX17 3EN 01363 772301

Creedy Court 17

Crediton EX17 1AD 01363 773182

Dean View 5 (See ad on pg 41)

Crediton EX17 3EN 01363 775333

Learning Disability in Mid Devon

Forge House 11

1 Pound Square 3 Cullompton EX15 1DN 01884 32673

Housemartins 5

3 Water Meadows 2

Ivor Macey House 5

Cullompton EX15 1QS 01884 34287

Cullompton EX16 7AZ 01884 821668

Bellever 6 (See ad on page 41) Crediton EX17 2EJ 01363 776170

Little Eastbrook Farm 3

Cullompton EX15 1AJ 01884 32818

Cullompton EX15 1PB 01884 35443

Tiverton EX16 7JT 01823 672373

A Small and Personal Organisation providing quality and bespoke Supported Living Services across the South West. REAL people.......REAL lives

As part of providing integrated support to individuals with severe learning difficulties and other complex care needs, ALSW: • Delivers advice and support to other organisations • Develops transitional services • Creates bespoke accommodation options • Takes a lead from our clients as to the way we work


We believe that our clients should truly be “part” of their communities and not just “in” them. To ensure this happens, we offer: • Assessments, service guidance and professional liaison provided by a clinically qualified team • Person-centred activities with carer, family or multidisciplinary team (MDT) involvement • Complete flexibility with respect to a client’s needs and developing their support options • Total commitment to client choice and independence • Active partnerships with other providers for seamless services Care choices have you at a loss? Call

• Services based on current best practice and research methodology • Support models that are adapted to ensure continuity for new clients • Autism and Asperger’s Syndrome

Physical Disability Acquired Brain Injury Mental Health Complex and Multiple Needs 24 hour Support to Enabling and Bespoke Services Housing available in all areas Want to know more or just want some advice? Call John or Sam on 01392 314631 or email 1 Emperor Way Exeter Business Park Exeter EX1 3QS Visit us at on 01872 321 327 or see page 106 for more details.

Orchard View Care Services 6

Crediton EX17 6HX 01363 881093

The Old Bakery 4

347 Old Laira Road 2

Premier Care Ltd 3

46 Grenville Road 3 PL4 9PY 01752 310531

Premier Care (Plymth) Ltd. [Bud House] 2

PL3 6DH 01752 310531

8 Restormel Terrace 10 PL4 6BJ 01752 253179

PL2 1NH 01752 510362

PL2 3NG 01752 510362

Priory View 6

PL7 3QW 01752 348539

Tor Vale 5

Brixton PL8 2BJ 01752 480950

Learning Disability in Teignbridge

Badgers Holt Residential Care Home 8

Quality Lifestyle Ltd 4

PL2 1RW 01752 569229

PL6 8AL 01752 777243

1-4 Windsor Drive 12 (See advert on page 41) Dawlish EX7 0SA 01626 888481

Bella Care Home 3 PL4 9EW 01752 246145

Ridgecott 12 PL7 2HJ 01752 330495

16 Hill Park Road 1

Brookland House 3

Silvermead 13

PL4 9QN 01752 690684

PL6 5SS 01752 709757

Learning Disability in North Devon

Bull Point House 5

Southleigh 5

PL5 1ER 01626 899930

PL6 6EJ 01752 211136

PL4 8RG 01752 256980

Southview Care Home Ltd 3

Alston Court 11

Berry House 5

Clearview 7

St Winnow 5

Ashdown 12 Teignmouth TQ14 8QB 01626 772995

Tiverton EX16 7AZ 01884 821668

Valona 4

Crediton EX17 3JB 01363 776331

Woodcote 6 (See ad on pg 41)

Crediton EX17 3NH 01363 775068

Barnstaple EX32 9AS 01271 323879

Bourne Bridge House 8 South Molton EX36 4NL 01884 860909

Colwill Lodge 12

PL6 8UE 01752 768646

Coolhaze 3

PL9 7ER 01803 882296

PL2 1BP 01752 240800

PL2 7DQ 01803 882296

Stoke View 9

PL2 1AF 01752 211135

Newton Abbot TQ12 1NU 01626 337710

9 Powderham Road 10 Newton Abbot TQ12 1EU 01626 352581 Newton Abbot TQ12 5JD 01803 873558

Bidna House 12

Bideford EX39 1NU 01237 470714

Greenfields 11 Barnstaple EX32 7EZ 01271 343709

Fair Glen Gate House & Maurice House 22 PL5 4AB 01752 770358

PL5 3SN 01752 701057

Botchill House 15

Lawrence House 12 Barnstaple EX32 9BX 01271 377189

Farm Lane House 9 PL5 3PH 01752 775848

The Lodge, Plymouth 3 PL2 3PF 01752 773333

Brynsworthy 5

Self Unlimited Blackerton House 36

Foster House 2

Trevithick House 3

PL2 3NG 01752 510362

PL4 8ND 01752 269431

Tiverton EX16 9JT 01398 341252

Halcyon House 9 PL2 2PJ 01752 605541

Two Trees 28 PL3 4AF 01752 561189

St Denys Care Home 12

Hardwick View 20

Victoria House 6

Barnstaple EX32 9BB 012713 43295

The Meadows 14 Bideford EX39 4JE 01271 861124

Wellesley 10

Barnstaple EX32 9BZ 01271 373755

PL7 3UF 01752 342056

Highbury House 9

PL2 3PF 01752 753710

Honeybourne Hse 21 PL5 3HA 01752 242789 Inglenook House 10 PL4 8RG 01752 229448 Kanner Project (Wixenford) 5

Learning Disability in Plymouth

PL9 8AA 01752 482670

Kazdin 3

PL6 5ES 01752 702105

The Bungalow 3

PL4 6BL 01752 661171

Welby Community Unit 12

PL2 3PF 01752 794544

Learning Disability in South Hams Camphill Devon Community 48

Buckfastleigh TQ11 0JN 01364 642631

Deanbrook 6

Dawlish EX7 0QX 01626 863047

Teignmouth TQ14 8RB 01626 779364

Cameroon 13

Whitestone EX4 2HR 01647 61540

College House 12

Newton Abbot TQ12 1BX 01626 351427

Eastleigh House 10 Teignmouth TQ14 8TJ 01626 776611

Eldra Court 7

Teignmouth TQ14 9JT 01626 774834

Fairfield House 17 Dawlish EX7 0QQ 01626 862173 Fairview Lodge 5

Newton Abbot TQ12 2PL 01626 362001

117 Mount Gould Road 3

Kendler House 4

PL4 7PX 01752 295406

PL2 1RP 01752 550479

South Brent TQ10 9BY 01364 72446

Glenlyn 5 (See ad on page 41)

12 Florence Street 3 PL5 1QL 01752 298425

May Terrace 5 PL4 8PP 01752 668139

Laura House 16

Home Orchard 8

12 Ryder Road 3

Oaklands 10 PL9 9BD 01752 481166

PL2 1JA 01752 219779

124 Pasley Street 3

Parkstone Lane 4

PL2 1DS 01752 319370

PL7 4DX 01752 344144

28 Pasley Street 10

Pendeen 9

PL2 1DP 01752 561459

PL6 6RF 01752 794447

Care choices have you at a loss? Call

Totnes TQ9 5QB 01803 866541

Exminster EX6 8AT 01392 824222

Newton Abbot TQ13 0JJ 01626 852254

Ivybridge PL21 9AW 01752 894222

Primrose House 5

Kingsacre 3 Teignmouth TQ14 9AT 01626 772180

The Spinney 4

Laburnum House 13

Roborough PL6 7BD 01752 695537

Teignmouth TQ14 9JS 01626 774662

on 01872 321 327 or see page 106 for more details.


Learning Disabilities

Oak Tree House 7

Tiverton EX16 9NB 01398 331446

Learning Disability Care Homes Mental Health

Number of places

Lake View Residential Home 29 (see advert on back cover) Newton Abbot TQ12 1HL 01626 354181

Meadowside Residential Home 10 Newton Abbot TQ12 1TR 01626 363243

Merthyr 5 (See ad on page 41) Exminster EX6 8AT 01392 823702

Oakleigh 6

Dawlish EX7 0PD 01626 866740

Oakleigh House 6

Teignmouth TQ14 8PN 01626 870331

Oakwood Court 12

Dawlish EX7 0DE 01626 864066

Palm Court Nursing Home

38 Dawlish EX7 9DJ 01626 866142

Old Age

Parikia Residential Care Home 12 Teignmouth TQ14 8TG 01626 770189

Pippin House 8

Newton Abbot TQ12 1BZ 01626 354521

Radfords 12

Physical Disability

Tower House [Teignmth] 8

Teignmouth TQ14 8JU 01626 776515

Westcliff House 34

Dawlish EX7 9DN 01626 862260

Westward 6

Dawlish EX7 0AW 01626 864825

Sensory Impairment

Renaissance 17

Torquay TQ1 3JE 01803 201513

Rawlyn House 15

Torquay TQ2 6PL 01823 272633

Sesame 4

Torquay TQ1 3HA 01803 329082

St Michael`s 9

Torquay TQ1 3HA 01803 325189

Totnes TQ9 6BD 01803 813622

Dawlish EX7 9LN 01626 863141

Ralmar Care Home 11

Learning Disability in Torbay

Summon Bonum 9 Torquay TQ1 3JE 01803 293512

Rivendell [Chudleigh] 36

1 Empire Road 1

Paignton TQ4 5AZ 01803 559205

Newton Abbot TQ13 0NE 01626 853943

Torquay TQ1 4LA 01803 326215

St David`s APL 9

Paignton TQ3 3JX 01803 556319

Dawlish EX7 9QJ 01626 865597

Teignmead 9 Teignmouth TQ14 9PP 01626 864702 The Annex 2

Kenton EX6 8JB 01626 899930

110 Primley Park 1

The Chimes 10

The Firs, Paignton 4 TQ3 2TJ 01803 523191

2 Battersway Court 4

Tobias Centre For Autistic Support Services 11

Paignton TQ4 7EY 01803 527230

Torquay TQ1 4NW 01803 312867

Andelain 7 Paignton TQ3 2PQ 01803 559336

Warberries Nursing Home 49

Arundel House 12

Paignton TQ3 2SF 01803 551450

Baytree House 10

Torquay TQ1 1QS 01803 294563

Warwick House 7 Paignton TQ4 5AY 01803 663421

Torquay TQ2 5UE 01803 211300

Braemar House 12

Paignton TQ3 2NZ 01803 666011

Burlington House 13

Torquay TQ2 5TQ 01803 298810

Burrow Down Cottages 6

Paignton TQ3 1RN 01803 524651

Burrow Down Residential Home 14

Paignton TQ3 1RN 01803 527463

Dean House 12

Torquay TQ1 3RQ 01803 313117

Magnolia Lodge 11

Torquay TQ2 6RP 01803 605348

Acorn Manor 9

Bideford EX39 3PG 01237 420777

Beachfield 6

Westward Ho! EX39 1LQ 01237 420777

Burrough Farm 10 Northam EX39 1SU 01237 472579

Occombe House 12

Cromwell House 10

Torquay TQ1 3TB 01803 292276

Terrace EX39 3LR 01237 477313

Torrington EX38 8EZ 01805 624847

Enigma Care Ltd 6

Quintaville 25

Winkleigh EX19 8EY 01837 680157

Rawlyn House 15

Gatooma 5 Holsworthy EX22 7YD 01409 281778

Torquay TQ1 3RJ 01803 328289

Care choices have you at a loss? Call

Westward Ho! EX39 1HG 01237 420777

Credence House 5

Overcliff 12


Acorn House 6

New Redvers 19 Torquay TQ1 3HA 01803 409174 Paignton TQ3 1RN 01803 556605


Learning Disability in Torridge

Torquay TQ2 6PL 01823 272633

on 01872 321 327 or see page 106 for more details.

Bideford EX39 3PG 01237 477238

Northdown Lodge 6 Bideford EX39 3LJ 01237 424318 Sandhurst 23

Bideford EX39 3AQ 01237 477195

Cornerways Residential Home Ltd 3 Tavistock PL19 8QD 01822 618724

Curlews 5

Okehampton EX20 3RH 01837 810856

Davie House 8

Santosa 5

Yelverton PL20 7TF 01822 854656

The Anchorage 9

Easterbrook Farm 12 Okehampton EX20 3QY 01837 851674

Holsworthy EX22 6NR 01409 254434

Bideford EX39 3AF 01237 421002

The Old Galleries 8

Heatherside House 25

Bideford EX39 3AA 01237 425601

Yelverton PL20 6NN 01822 854771

The Vicarage (2008) Ltd 5

Homeland 3

Holsworthy EX22 7RJ 01409 241200

Yelverton PL20 7QT 01822 859480

Veilstone (Atlas Project Team)

Meadowcroft 5 (See ad on

9 Buckland Brewer EX39 5NT 01237 451127

Learning Disability in West Devon Bracken Tor House 7

Okehampton EX20 1EQ 01837 55209

Camplehaye Hse 5 Tavistock PL19 8QD 01822 612014

page 41) South Zeal, Okehpton EX20 2NX 01837 840916

Okecroft Nursing Home 5 (See ad on page 41) Okehampton EX20 1QF 01837 52144 Stone Cottage 3

Okehampton EX20 3EP 01805 804683

The Lawns, Tavistock 12

Supported Employment Countywide Supported Employment, Exeter, EX2 8PQ, Tel. 01392 438329 Fax. 01392 221046 Exeter Employment Training, Exeter, EX4 3RG, Tel. 01392 667765 Employment Training, Exeter EX4 7AE Tel. 01392 219725 Mid Devon Supported Employment Services, Tiverton EX16 4HQ Tel. 01392 381102 Fax. 01884 243825 North Devon Supported Employment, Barnstaple EX31 11QN Tel. 01271 345109 Fax. 01271 323250 Community work placement schemes, Barnstaple EX31 8DJ Tel. 01271 377597 South Hams & West Devon Employment services, Kingsbridge, TQ7 1EF Tel. 01548 853855 Teignbridge Assessment and training unit, Newton Abbot TQ12 3BN Tel. 01626 356700

Tavistock PL19 8BU 01822 610233

Tregarland Care Home 20 Tavistock PL19 8BD 01822 618460

Learning Disability Care Providers provide a similar method of care to the Care at Home providers, they provide care in your own home, but they specialise in Learning Disabilities.

Learning Disability Care Providers Assisted Living SouthWest (see advert on pg 62) Exeter, EX1 3QS T: 01392 314631

Bay Training & Support Services Tall Trees

Lifeways Community Care Exeter, EX2 8PW T: 01392 823400 Ivybridge, PL21 9EF T: 01752 691122

Plymouth, PL9 0BD T: 01752 862183


The Dove Project

Taunton, TA1 1RZ T: 01823 288061

Ivybridge, PL21 9AG T: 01752 896883 Plymouth, PL1 3AB T: 01752 676840

Hartley Home Care (see advert on pg 49) Camelford, PL32 9QX T: 01840 213294

Michael Batt Foundation Plymouth, PL4 0SN T: 01752 310531

Passmore Care Services Exeter, EX4 1HS T: 01392 270227 neil@passmorecare

Care choices have you at a loss? Call

Plymouth Guild Plymouth, PL4 6JJ T: 01752 204337

ROC Head Office

Plymouth Highbury Trust

Totnes, TQ9 5AL T: 01803 868550

Plymouth, PL2 3PF T: 01752 773333

Scope Inclusion Team

Prospects South & South West

Saltash, PL12 6LE T: 01752 840059

Wellington, TA 21 8ST T: 01823 653620

South West Adult Placement Scheme

The Regard Partnership Referral hotline: 0800 840 0313

Robert Owen Communities Dom Care Paignton, TQ4 5PB T: 01803 552955

Kingsteignton, TQ12 3SB T: 01626 360170

Time Out Enabling Service Plymouth, PL2 3DZ T: 01752 558028

The Walkway Plymouth, PL3 4AF T: 01752 561189

on 01872 321 327 or see page 106 for more details.


Learning Disabilities

Northam Lodge 24

Mental Health One in four people will experience suffer from mental health problems each year, depression and anxiety are the most common. However, help and support is available for all types of mental health problems. Devon Partnership NHS Trust Devon Partnership NHS Trust has supported the publication of a new guide for carers of people with dementia in the county. Dementia Carers’ Pathways Devon provides a range of useful information about local dementia services and support organisations.

For a hard copy of the guide, call 01392 208701 or email: ©Crown Copyright

National Dementia Strategy Launched on 3rd February 2009 to transform the quality of dementia care, including improved community personal support services and domiciliary care services. The strategy aims to develop services for people with dementia and their carers that are fit for the 21st century, with services that meet the needs of everyone, regardless of age, ethnic group or social status. The strategy is designed for: • People with dementia • Carers • Health and social care professionals • Anyone affected by dementia (Getting high-quality care and an equal quality of care, are involved in decisions about their care.)

To find out more about the National Dementia Strategy visit or call 0300 123 1002 ©Crown Copyright

Dementia Awareness ‘Living well with dementia in Devon’ is a joint commissioning Strategy which lays out Devon’s response to the National Dementia Strategy for 2009 – 2013. It aims to ensure that significant improvements are made to dementia services across three key areas: • Improved awareness • Earlier diagnosis and intervention • A higher quality of care.

This is available to view or download from: ©Crown Copyright


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Alzheimer’s Society The Alzheimer’s Society is the UK’s leading care and research charity for people with or affected by dementia. Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia. In over 250 locations across the UK, Alzheimer’s Society staff and volunteers work together to provide help and information to people affected by dementia in their communities. Our branch services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring. For your nearest Alzheimer’s Society Branch you can call the national helpline on:

0845 300 0336 or visit us at

The Dementia Gateway The Dementia Gateway is a new section of the Social Care Institute for Excellence’s (SCIE) website. The Gateway comprises a comprehensive set of resources on dementia aimed at staff, managers, carers, commissioners and people with dementia. The goal of the Gateway is to increase good practice in care homes and within domiciliary care, and in turn to improve the lives of people living with dementia. The website contains practical tips, tools and activities on key areas in an accessible and userfriendly format. Visitors can check for quick updates, or look in detail at dementia issues and the site also includes free e-learning programmes, developed in conjunction with the Alzheimer’s Society. Sections of the site include: • Getting to know a person with dementia • Eating well for health and enjoyment • Tackling difficult situations • Keeping active and occupied • Making living places safe and enjoyable In addition, the site offers access to a series of new films developed by SCIE for its Social Care TV service. These films cover dementia and other relevant topics such as nutrition and personalisation. | Tel: 02070 896 840 on 01872 321 327 or see page 106 for more details.

Mental Health

Networks of Care – Devon Partnership NHS Trust Networks of Care have introduced a network to deliver all the necessary health and social care services through four network areas based on the following four geographical areas: • North Devon

Mental Wellbeing and Access For people: • presenting with a mental health problem for the first time who need more help than their GP can provide • experiencing common mental problems • experiencing a potential first episode psychosis

• Exeter, East and Mid Devon • South and West Devon • Torbay Each network area has three core network functions:

Urgent and  Inpatient  Care For people who require care and treatment at home and in hospital in times of crisis and acute illness

Recovery and  Independent  Living  For people living with longer term mental health needs

Mental Wellbeing and Access Service Enabling people to receive care and treatment as quickly and conveniently as possible by providing more and better primary care services Our Mental Wellbeing and Access Function teams work closely with GPs and their team to provide a service that is easily accessible for: • People presented with a mental health problem for the first time who need more help than their GP can provide • People who have previously used special mental health services and need further help • People experiencing common mental health problems • People experiencing a potential first episode psychosis We provide services that respond to the needs of each person, whether they are a new referral or someone who has received care from us previously. We offer specialist assessment, consultation and advice between 8am and 6pm Monday to Friday and link with our other network function teams to respond outside if these hours.

Honiton, Tiverton, Liaison Psychiatry, Prison Mental Health, STEP (Specialist Team for Early Psychosis),

01404 540100 01884 235710 01392 403634 01392 208902 01404 540119

South and West Devon Ivybridge, Newton Abbot, Tavistock,

01752 891700 01626357335 01822 610159

STEP (Specialist Team for Early Psychosis), 01803 866225

Torbay Brixam, Paignton, Torquay, 01803 290782 STEP (Specialist Team for Early Psychosis), 01803 866225

©Crown Copyright

You can contact our Mental Wellbeing and Access teams on the following numbers: North Devon Barnstaple, Bideford, Ilfracombe,

01271 378781 01237 472379 01271 866349

STEP (Specialist Team for Early Psychosis), 01271 312981

Exeter, East and Mid Devon Crediton, Exeter, Mental Wellbeing and Access Exmouth,

01363 778600 01392 207799 01395 280300

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Central Contact Number: Contact our central number: 01392 823172 between 8.00am and 6.00pm, Monday to Friday, and we can guarantee you a response within one hour.

Out-of-Hours Numbers: Outside of normal hours please call: NHS Direct: Devon Emergency Duty Team: Torbay Emergency Duty Team: Devon Doctors:

0845 46 47 0845 6000 388 0845 0568 032 08456 712 270

on 01872 321 327 or see page 106 for more details.


Urgent and Inpatient Care Providing care and treatment at home and in hospital for people in times of crisis and acute illness. The Urgent and Inpatient Care function is for people with severe mental health difficulties, in crisis or experiencing severe distress and who may require a period of stay in hospital. People requiring specific dementia services will receive their care from our specialist Older People Mental Health Teams. Our Urgent and Inpatient Care Teams include our hospital wards and the Crisis Resolution and Home Treatment Teams. Together they provide a flexible 24 hours a day, 7 days a week service to care for someone who has an urgent need or who is in a crisis, and for people who require a stay in hospital. You can contact the Urgent and Inpatient Care Teams on the following phone numbers:

North Devon Crisis Resolution Home Treatment Team, Barnstaple EX31 4JB

01271 311835

Moorland View: Ocean View:

01271 322716 / 322669 01271 322650 / 322651

Inpatient Teams, Barnstaple, EX31 4JB

Exeter, East and Mid Devon Crisis Resolution Home Treatment Team, Exeter EX2 5SN

01392 208540

Coombehaven: Delderfield:

01392 403601 01392 403602

Inpatient Teams, Exeter, EX2 5SN

South and West Devon Crisis Resolution Home Treatment 01626 357351 / 357327 Team, Newton Abbot TQ12 4PT Crisis Resolution Home Treatment 01752 439644 Team, Derriford PL6 5AF

Inpatient Teams, Torquay, TQ2 7AA Haytor Unit: Oak Ward:

01803 654904 / 654917 01803 654920

Torbay Crisis Resolution Home Treatment Team, Torquay, TQ2 7AA

01803 654904 / 654917

Haytor Unit: Oak Ward:

01803 654904 / 654917 01803 654920

Inpatient Teams, Torquay, TQ2 7AA

Please see green box on pg 67 for out-of-hours numbers

The Forensic Mental Health Service The Forensic Mental Health Service is part of Devon Partnership NHS Trust and primarily provides services to people from Devon, Cornwall and the Isles of Scilly. The word ‘forensic’ relates to the courts of law and the legal system. Our service supports people who, as a consequence of their mental health problems, have had contact with the legal system and require a safe and secure environment that enables them to receive a wide range of treatments, therapies and care to assist in their recovery. The majority of our service users are subject to the Mental Health Act (1983). ©Crown Copyright

Forensic Mental Health Service, Langdon Hospital, Exeter Road, Dawlish, EX7 0NR 01626 888372


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Recovery and Independent Living Assisting people to recover and regain as much independence as possible. Who is the function for? The purpose of the Recovery and Independent Living function is to support people’s recovery through being holistic and promoting social inclusion, self-management and independence. It is for people who have complex relationships with services and whose needs are unable to be met through the Mental Wellbeing and Access function. By providing more flexible, tailored services for people that address their individual needs, we can support them far more effectively in living a full and satisfying life. This will include support to live where they choose, get access to education, training and employment and to have social activities and relationships outside mental health services. Alongside the services we provide is our commitment to put recovery at the heart of all we do and to work together to fulfil the 10 Network Core Standards for recovery oriented services.

What services do the Recovery and Independent Living team provide? The Trust specifically provides the following services in this function: • Assertive Outreach • Rehabilitation and Recovery • Vocational Rehabilitation In addition, our staff in Recovery and Independent Living teams also work closely with local providers in the public, private and voluntary sector to address the individual needs of people to help and support them lead the life they choose.

How do I access Recovery and Independent Living services? You can find details of our Recovery and Independent Living Teams by visiting the services directory. Alternatively contact our central number on 01392 823172 between 8am - 6pm, Monday to Friday, and we guarantee you a response within one hour. Please see green box

on pg 67 for out-of-hours numbers or contact the following numbers for more information in your area: on 01872 321 327 or see page 106 for more details.

Ilfracombe, EX34 8DR Barnstaple, EX32 8ND Bideford, EX39 3BU

01271 866349 01271 378781 01237 472379

Assertive Outreach Team, Barnstaple, EX31 4JB

01271 311835

‘Cool Recovery’ is an independent charity providing support, information, volunteering opportunities and a range of activities for family, friends and people recovering from or affected by mental health issues. It provides opportunities and space to make changes, to use and develop skills, pursue aspirations and recover a good quality of life.

Exeter, East and Mid Devon Crediton, EX17 2AN Exeter, EX2 5AF Exmouth, EX8 1QS Honiton, EX14 2DB Tiverton, EX16 6NP

01363 778600 01392 208900 01395 280300 01404 540100 01844 235710

Assertive Outreach Teams, Exeter, EX2 5AF Crediton, EX17 2AN Rehabilitation Team, Exeter, EX2 5AF Vocational Rehabilitation Services, New Leaf, Exminster, EX6 8AB Workways, Exeter, EX1 1BQ

01392 208900 01392 778600 01392 208800 01392 823720 01392 208833

South and West Devon Ivybridge, PL21 9AB Newton Abbot, TQ12 4PT Tavistock, PL19 8AB Teignmouth, TQ14 8DS Totnes, TQ9 5NJ

01752 819700 01626 357350 01822 610159 01626 775951 01803 866225

Assertive Outreach Teams, South Hams West, Ivybridge, PL21 9AB West Devon, Tavistock, PL19 8AB Teignbridge & South Hams East Newton Abbot, TQ12 4PT

01752 819700 01822 610159 01626 357350

Torbay Torquay, TQ2 5NU Paignton, TQ4 5BD

01803 214597 01803 526808

Assertive Outreach Team, Torquay, TQ2 5NU

We offer a unique, friendly and easily accessible resource, a street / lane level access point for the people in our community who need us. We successfully work with carers and the ‘cared for’ of all ages in the rural and urban areas. Our Young Carers Project at the Cool House is one of the few projects in the UK specifically for young people affected by a parent or sibling’s mental health problems. Cool Recovery evolved from a South Devon carers’ network with one home - based worker, to an all inclusive project now based in a large house in central Torquay, with an extensive range of support services also available in the surrounding rural area. We are now entering our third year of development. “All are welcome at the Cool House” We are a dynamic, lively organisation. Our members support one another and involve themselves in a diverse range of activities to promote recovery, mental and physical well-being and meaningful employment. Cool Recovery Membership involves each person volunteering and taking part in the running of the charity, with a yearly membership fee of just £12. The Cafe is run by members and promotes healthy eating by serving tasty, nutritious, freshly cooked food which is locally sourced and reasonably priced. We are currently developing a service for young parents. Working together with Surestart we will offer support to combat postnatal depression and training in parenting skills for the whole family. Cool Recovery is totally independently funded and works successfully in partnership with statutory and non statutory organisations. Operational funds are generated from the Café, membership fees and room rental. Recovery involves integration in the local community, as such, we have developed good working relationships with local businesses by using their services, as a result helping reduce the stigma of mental illness.

01803 214597

The Cool House, 17 Morgan Avenue Torquay, TQ2 5RP 01803 299511

Addiction Services The Trust’s Addictions Service offers a specialist service to those suffering from severe alcohol or drug problems. Shared care schemes for drug users have been developed with specialist community psychiatric nurses working in partnership with Primary Care teams. The Addictions Service works with the Devon and Torbay Drug Action Teams to plan new and improved services. We also work closely with Partner agencies such as the Police, Probation Service, Primary Care Trusts and Acute Trusts - supporting them through Arrest Referral Schemes, Drug Treatment and Testing orders and other services.

Devon Drug & Alcohol Service - Exeter, East and Mid Devon - ENDAS Wonford House Hospital Dryden Road Exeter EX2 5AF Tel: 01392 208210

Devon Drug & Alcohol Service - North Devon - Quay Centre, 22 Litchdon Street, Barnstaple, EX32 8ND Tel: 01271 344454

Drug & Alcohol Service - South and West Devon - The Willows, Old Totnes Road, Newton Abbot, TQ12 6AA Tel: 01803 656992

Torbay Drug and Alcohol Service - Shrublands House, 8 Morgan Avenue, Torquay, TQ2 5RS Tel: 01803 291129 Care choices have you at a loss? Call


0845 767 8000

SANE is a charity set up in 1986 concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more. The three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services. • To undertake research into the causes of serious mental illness. • To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline. The lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

on 01872 321 327 or see page 106 for more details.


Mental Health

Cool Recovery

North Devon

Five Ways to Wellbeing WorkWays

Vocational Rehabilitation Services WorkWAYS provides advice, information and practical support focusing on helping people find or remain in employment, training, learning opportunities and voluntary work. WorkWAYS is available to people living in Exeter, East or Mid Devon who are aged 1865 and supported in their mental health by their GP. There is no ‘referral’ system, people complete a simple application form in order to access the service.

Second floor, 11-15 Dix’s Field, Exeter, EX1 1QA Tel: 01392 677050

Look out for a new initiative from Devon Partnership NHS Trust which aims to promote the mental health and personal wellbeing of staff. Five ways to wellbeing is part of the National Foresight Campaign which developed a set of recommendations for actions to improve people’s personal wellbeing. The recommendations are based on evidence from over 400 scientists worldwide and have actually been proven to work. Devon

New Leaf Print

Wood Works offers a wide range of supported training opportunities in a fully equipped workshop environment. Courses in basic and more advanced hand tool use are offered, leading to a certificate of competence.

New Leaf Print offers


The Trust plans to pilot a number of educational sessions, initially with clinical teams, and a downloadable team educational package is currently in development.

opportunities to learn most

Clothing Works

working in the community

Hillcrest Growers New Leaf Café New Leaf Print Wood Works PALS TEAM Devon Partnership NHS Trust, Wonford House Hospital, Dryden Road, Exeter EX2 5AF Email:

With th e peop With fam le aroun d you ily, frien ds, colle agues an neighbo d e, work, urs school or in yo ur loc Think of thes commun al ity life and e as the corn erstone invest time in s of yo ur develop ing them Buildin g thes e conn ections will su and en pp rich yo u ever ort y day At hom

around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community. Think of these as the cornerstones of your life and invest time in developing them. Building these connections will support and enrich you every day.

2. Keep Learning... Try something new. Rediscover an

New Leaf Farm House Rise Exminster Exeter, EX6 8AB

Telephone: 01392 823720 Fax: 01392 829068

If you have any concerns, would like to make a complaint or would like a copy of this leaflet in a different language or format, please contact our PALS Team:

Freephone: 0800 0730741

This Dev on Par Foresig tnership ht cam NHS paig See ‘Loo n to promot Trust initiativ e men king afte e r yoursel tal health is part of the nati f’ at www and pers onal wel onal .devonp artnersh lbeing. ip.nhs.u k

of typesetting, design New Leaf is part of Devonaspects Partnership NHS and printing, using full colour digital printing technology Trust’s Vocational Rehabilitation Service. and operating all print Run by qualified and experienced staff, finishing machinery. various skills can be learnt including the use of Thisprofessional is awoodwork modern developed The team produces a wide range of printing for the machinery. service A range of NHS and commercial sector. Individual print needs products for the commercial market and private for the general public are also undertaken. sectormany are produced for sale. from years of providing therapy, As part of a team and with The service also offers opportunities to be involved support of the staff, with the production of high quality photo identity training andthe supported employment to people are able to work badges for NHS Trusts, commercial and individual achieving their requirements. people livingtowards with mental health issues. vocational aspirations using many transferable skills can be taken intooverlooking Set in a ruralwhichsetting today’s workplace. Exminster and the Exe Estuary the service offers a variety of opportunities Clothing works offers a supportive working environment where a to learn new or revisit old wide skills within its uniforms range of clothing and professional are marketed and distributed, in particular to occupational therapists, physiotherapists and different departments, which include: paramedics. People can be involved in packaging,

• • • •



1. Connect... With the people Wood Works bringing wood to life


Fiv to welle ways being 1. Con nect...

IT, basic design and garment printing. Reference: 164/10/08

Access to New Leaf is gained through WorkWAYS at this address: Unit 1 King Street Business Centre, 7 – 9 King Street, Exeter, EX1 1BQ

Tel: 01392 208 833 The above leaflet provides further information and is available to download from: publications/info/New_Leaf_Leaflet08.pdf Contact details New Leaf, Farm House Rise, Exminster, Exeter, EX6 8AB Tel: 01392 823 720 | Fax: 01392 829 068

old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Set a challenge you will enjoy achieving. Learning new things will make you more confident as well as being fun. 3. Be Active... Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity you enjoy and that suits your level of mobility and fitness. 4. Take Notice... Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are walking to work, eating lunch or talking to friends. Be aware of the world around you and what you are feeling. Reflecting on your experiences will help you appreciate what matters to you. 5. Give... Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. Seeing yourself, and your happiness, linked to the wider community can be incredibly rewarding and creates connections with the people around you For more information see: or

Eating Disorder Support

The Haldon Unit

Eating Disorder Support has two main aims: 1. The relief of persons suffering eating disorders 2. To promote the education and training of the public in the subject of eating.

The Haldon Unit is dedicated to providing care for those affected by eating disorders. The unit is situated within Wonford House Hospital in Exeter, has twelve beds and accepts both female and male patients from 16 years old, from across the South West Peninsula. The unit opened in September 2006, following a successful 18 month pilot project undertaken at North Devon District Hospital in Barnstaple.

©Crown Copyright

Eating Disorder Support, Trinity House, 3 Friars Lane, Plymouth, Devon PL1 2LG 01752 228027


Care choices have you at a loss? Call

Call us on: 01392 208263 on 01872 321 327 or see page 106 for more details.

Mental Health

Rethink We were founded over 30 years ago to give a voice to people affected by severe mental illness and today, with over 8,500 members, we remain determined that this voice will continue to be heard. We help over 52,000 people every year through our services, support groups and by providing information on mental health problems. Our website receives over 500,000 visitors every year.

monitoring systems aim to make all the services we provide as effective and efficient as possible, while encouraging continuous improvement. In all its work, Rethink is committed to promoting equality, choice, dignity, respect and access to care and support. As part of this committment Rethink has signed up to The Charter for Employers who are Positive about Mental Health

Our aim is to make a practical and positive difference by providing hope and empowerment through effective services, information and support to all those who need us. People who use our services and their carers are at the heart of our vision and we believe that all those who experience severe mental illness are entitled to be treated with respect and as equal citizens. We carry out research which informs both our own and national mental health policy and actively campaign for change through greater awareness and understanding. And we are dedicated to creating a world where prejudice and discrimination are eliminated.

Mission statement: Working together to help everyone affected by severe mental illness recover a better quality of life. Rethink’s work is overseen by the Board of Trustees, of whom the majority are carers and users. Rethink Northern Ireland is from 1st April 2009 a separate organisation. Most of Rethink’s funds come from statutory funders such as health authorities, but these are bolstered by sources including central government departments, the European Social Fund, trusts, companies and individuals. Rethink’s income is currently over £41 million per year. Rethink services are designed to display best practice and to be sensitive to local needs. Our quality strategy promotes and monitors consistency and coherence, and ensures that users’ and funders’ requirements are met. At the same time, Rethink’s planning and

Our wide range of services includes advocacy, carer support, community support, criminal justice, crisis, employment and training, helpline and advice, housing, nursing and residential care, respite, IAPT talking treatments and young people. The support we offer spans from acute and long-term care through to practical support and advice. The people who use our services play a central role in determining how we run our services. We provide high quality services that are carefully planned, managed and monitored and we support the people who use our services towards achieving their potential. We rigorously examine our services to find better approaches to their provision and continuous improvement. We explore innovative and imaginative strategies for developing and delivering services that build new partnerships and ways of working with people with severe mental illness and other mental health problems.

Rethink, Head Office, 15th Floor, 89 Albert Embankment, London, SE1 7TP Tel: 0845 456 0455 | Rethink Advice and Information Service Tel: 020 7840 3188 (Mon - Fri 10:00 - 13:00) Membership: Tel: 0845 456 0455 (for membership queries)

Join us Rethink works tirelessly to improve the lives of those affected by severe mental illness. If we are going to continue to succeed we’ll need your help. You can support us in any number of ways for example becoming a member, making a donation or becoming a campaigner.

Devon Floating Support Devon Floating Support is a housing related support service working with people aged between 18-65, who have high and complex mental health needs and live in: • North Devon, Torridge and Mid Devon • Exeter and East Devon • Teignbridge, South Hams and West Devon


Please support us today to help transform the lives of generations to come. To find out how you can help visit, phone 0845 456 0455 or email

• •

Information on mental health For more information about Rethink publications and other products on mental health, please visit or call 0845 456 0455.

Support and signpost family members and carers Help reduce the need for hospital admission Make a donation We cannot achieve our goals without the vital funds donated by supporters. Donate today by calling 0845 456 0455 or donate online

Confidentiality We believe in respecting and maintaining your confidentiality. We will not share personal information unless we have your permission or we have to because of our duty of care to protect your health, safety and wellbeing and that of others.

Working together to help everyone affected by severe mental illness recover a better quality of life Rethink Devon Floating Support 8 Richmond Road Exeter Devon EX4 4JA Phone 07918741922 Email For further information on Rethink Phone 0845 456 0455 Email

Referrals are invited from professionals working within the Community Mental Health Team. A referral pack can be accessed by contacting the Service Lead using the details below. Printed on 100% recycled paper

Registered in England Number 1227970 Registered Charity Number 271028 Registered Office 89 Albert Embankment, London SE1 7TP Rethink is the operating name of National Schizophrenia Fellowship, a company limited by guarantee © Rethink 2010

The service has been developed between Rethink, Supporting People, Devon County Council and Devon Partnership Trust. We provide a flexible service, seven days a week which will support and empower service users to: • Improve their ability to live independently and manage their tenancy • Improve their ability to engage in employment and social activity within their local community • Reflect on their goals, achievements and any set backs they may have experienced as a means of moving forward • Reduce the risk of service users being victimised or being vulnerable to abuse

Care choices have you at a loss? Call

Housing Related Floating Support Devon

Contact: Rethink, Devon Floating Support, 8 Ricmond Road, Exeter, EX4 4JA Tel: 07918 741922 | For further details on Rethink: Tel: 0845 456 0455 |

on 01872 321 327 or see page 106 for more details.



Disabilities “The Equalities Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long term adverse effect on his or her ability to carry out normal day-to-day activities.” – What does this mean? • ‘Physical impairment’ - This

• • •

term covers a wide range of disabilities including physical disabilities (for example, a bad back or loss of a limb) sensory impairments (for example, hearing and sight) and long term health conditions (for example, HIV, cancer and Multiple Scelorisis). ‘Mental impairment’ - This term includes learning disabilities (for example, Downs Syndrome and dyslexia) and mental health issues (for example, manic-depression and schizophrenia) ‘Substantial’ means the impairment is neither minor nor trivial ‘Long term’ means that the effect of the impairment has lasted or is likely to last for at least 12 months ‘Normal day-to-day activities’ include everyday things like eating, washing, walking and going shopping. A normal day-to-day activity must affect daily living such us mobility, manual dexterity, speech, hearing, seeing and memory The definition also includes people who have had a disability in the past

In 2005 the definition removed the requirement that a mental illness should be ‘clinically well-recognised and ensured that people with HIV, cancer and multiple sclerosis are included from the point of diagnosis.

Did you know? • Based on research, around one in five people of working • • • •

age are considered by the Government to be “disabled”. Someone with a severe facial disfigurement is also covered by the definition. Most people who have a disability or a health condition develop it in later life - only 17 per cent are born with a particular condition. A recent survey showed that 52 per cent of people with a disability or health condition did not consider themselves disabled. An increasing proportion of the population have some form of health condition or disability, partly because many of us are living longer and because treatments are improving. People are able to live for a long time, after cancer, after a heart attack, after an accident – a cause for celebration. The Disability Discrimination Act provides disabled people with rights and it also places duties on employers. More importantly, it helps encourage employers and employees to work together to break away from rigid employment practices, identify what adjustments and support might be needed, and find flexible ways of working that may benefit the whole workforce.

For more information contact us: 0800 91 777 92 or email:


Care choices have you at a loss? Call

The Disability Information Service The Disability Information Service provided by Care Direct, gives information and impartial advice on a wide range of issues to people with disabilities, their carers and their families. Including: Accommodation, Advocacy, Carers, Disability Specific Information, Employment and Education, Equipment, Money and Benefits, Quailty of Life, Transport, Community Directory etc We are part of the My Devon Customer Service Centre 8am to 8pm Weekdays 9am to 1pm Saturdays Tel: 0845 155 1005 | Textphone 0845 155 1020 Fax: 0845 155 1003 SMS: 07773 333 231 Email:

Devon Access Wallet What is the Devon Access Wallet scheme? People with disabilities often find public transport difficult to use and can find the experience stressful and isolating. This can reduce their confidence to travel independently. The Devon Access Wallet scheme has been developed to help make journeys by bus or train easier for anyone with communication difficulties, people with disabilities, deaf people and those whose first language is not English. It will also give transport staff a better understanding of the requirements of all disabled passengers. Devon County Council has worked in partnership with First Devon & Cornwall, First Great Western and Stagecoach Devon to devise the scheme. The wallet has been carefully designed with a fluorescent orange cover to let transport staff know that people carrying it may need help with their journey. Inside there are plastic inserts containing information in a written or pictorial format in order to communicate with staff. Devon Access Wallet Scheme, Transport Co-ordination Service, Devon County Council, Matford Lane Offices, County Hall, Exeter, EX2 4QW

Tel: 01392 383509 | Fax: 01392 382904 Email: on 01872 321 327 or see page 106 for more details.

There are many types of equipment that can help you in your daily life. These range from small items like bath aids and hand rails to large specialist equipment designed to help people with particular disabilities. If your Adult and SocialCare or Health Professional has assessed you as needing this equipment and you meet the eligibility criteria then this will be arranged for you. With help from the Department of Health, Devon County and local NHS Devon organisations have created a joint Devon Community Equipment Service. We are sharing our planning with service users and voluntary organisations to ensure we meet people’s needs as closely as possible. Social Services already has a county wide service operating from Exeter supplying equipment direct to peoples own homes or to local stores for onward delivery by health and social care professionals. The Equipment catalogue for our service can be viewed on-line for general interest, but please note this is not a retail catalogue. If you would like to share your views on our equipment services, contact the Community Equipment Project Manager, Tel. 07980 905126. If you would like your own community care assessment for service contact your Care Direct Tel: 0845 1551 007. If you have equipment that needs collecting for recycling please contact the Community Equipment Services, Tel. 01392 678533. Care choices have you at a loss? Call



We can help to identify the right equipment for you, tell you how much it should cost and can look into grants or other sources of funding when purchasing equipment. We keep up to date information P r a c tic al s o l ut on equipment from all local i and national suppliers. Our qualified occupational therapists can assess your needs and demonstrate a large range of equipment for daily living and mobility, displayed Eq Th in realistic settings,u an ip ne kitchen, bathroom, im d m men ra e bedroom, living room.o p t in ar b liv nge fo i f Can’t find clothes t l in o i r i pe rm al ty g to fit? Need ophelp awith getting ad . A Inde a W le tiniotouch?viWe f p around or keeping can help. r e ce ee en in nbooklets b d We provide information Guides to u an asanWisedBuy De ser known tc on e a n v d n d help you make informed choices when buying equipment. o a v c i


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Tel: 01803 863168 Email:

The Independent Living Centre (ILC) in Exeter offers a free and impartial assessment and information service to anyone in Devon who is looking for equipment to enhance their independence. The Team at the Centre comprises of Occupational Therapists, an Occupational Therapy Technical Instructor and an Office Administrator. The Centre does not sell equipment but has a large range of equipment on display for you to try. Our range covers all aspects of life including; mobility, personal care, clothing, bathing, cooking, seating and beds. Come and visit us at our centre and talk to our friendly approachable staff. You can telephone, email or write to make an appointment for an assessment at the Centre from Monday to Friday or call in on a Wednesday morning for a look around.


Note: In South Hams no public toilets require RADAR keys, however they can be purchased for use elsewhere from Totnes Tourist Information Centre, Town Mill (next to Morrisons Supermarket Car Park), Totnes rather than the District Council or Social Services Offices.

Who are we?


The Royal Association for Disability and Rehabilitation (RADAR) is a national organisation of and for disabled people. The National Key Scheme offers independent access to disabled people to around 7,000 locked public toilets around the country. It ensures that people who need them can always find a suitable and accessible toilet in a good clean condition. RADAR would like all providers of accessible toilets to keep their toilets unlocked if at all possible. The National Key Scheme (NKS) is suggested only if the provider concerned has to keep the toilets locked to stop vandalism and misuse. There is a wide variation across Devon on where these are sold: Keys can be obtained from • some Social Services offices • some District Council offices • some Tourist Information offices • some branches of Age Concern • or you can buy a key on line. Order direct from RADAR who also produce a guide which lists over 7,000 toilets fitted with the NKS lock throughout the UK (NKS Guide 2007).

Independent Living Centre

O T Thn r l


What is the Radar Key Scheme?

Equipment for Independence and mobility. A free and oimpartial advicee and fin inf n h t n. ce f or d orm elp ne for How to contact us information service as w u e Independent Living Centre, ISCA House, Haven Road,eExeter, EX2 q o people in Devon. ui r s8DSppl d ch Tel: 01392 687276 | Fax: 01392 423427 email:


When to visit

e ie en con r of dh t an

Drop in for an informal chat on any Wednesday morning between 10am and 1pm or make an appointment to see an occupational therapist Monday to Friday from 10am to 3pm. Unfortunately we are unable to make home visits. You can contact your local Social Services office via Care Direct on 0845 155 1007 instead, who can also provide you with a list of equipment suppliers. There is plenty of parking in a large car park but you will need to follow the directions carefully as we are not that easy to find. Bus PR5 from South Street to The Range and walk through car park onto Haven Road, turn right and follow the river (on your left). Walk past the Welcome Inn and there are a few steps up to the building which is on the right.

For more information Go to: where you can download our leaflet and the latest newsletter. If you have used equipment for sale or are looking for good second hand items contact us, we can help.

on 01872 321 327 or see page 106 for more details.


Useful Links

Devon County Council information on: Aids, Adaptions & Equipment • Independent Living Centre, offers free and impartial assessment

• • • • • • •

and information by occupational therapists. Independent Living Centre, ISCA House, Haven Rd, Exeter, EX2 8DS Tel: 01392 687276 | Independent Living Centre Wisebuy Guides, aim to answer some of your questions that you need to ask before spending your money, in addition to useful tips to consider before you buy. Tel: 01392 687276 | Independent Living, Assist UK, Tel: 0161 238 8776 | PLUSS, Tel: 0800 334 5525 | Whizz-Kidz, Tel: 020 7233 6600 | Disability Living Foundation, Tel: 020 7289 6111 | Medic Alert, Tel: 0800 581420 Disability Equipment Register, - privatly run, not for profit organisation for second hand disability equipment Tel: 01454 318818 | REMAP, - custom made equipment for people with disabilities

Clothes • Wheeliechix, - beautifully tailored designer wear for wheelchair •

women. Tel: 0208 392 9617 | Tanni & Anni, - Adaptive clothing that works with you, your wardrobe and your lifestyle.

Hoists • Molift UK, - inventors of the world’s first battery powered

Registration The law requires every local authority to maintain a register of people with disabilities. Anyone who has a disability can apply to go on the register. With the help of a register the local authority, through its Adult & Community Services Directorate, can recognise the general need of disabled people in Devon. Registration may help in the following ways: • Local concessions • The National Bus Pass -free off peak travel on local buses anywhere in England Tel: 01392 383688 or 01271 383688 for details. • BT Textphone -entitled to a rebate on their telephone bill for any typed part of the conversation. For more information call Freetext 18001 0800 500 888. And for people who are registered Blind: • Reduction in television licence. Application forms are available from local post offices. • Tax allowances. You do not need to be registered for the following benefits: • You do not have to pay VAT on some goods, directly relating to your disability. (See HM Revenue and Customs - VAT relief for Disabled people). Your retailer can give you a claim form or you can print off your own from the HM Customs & Excise website. Although you do not need to be registered you will need to sign a declaration that you have a disability. • If you are a wheelchair user and have adapted your house, you may be entitled to a reduction in your Council Tax. Ask at your local District Council Housing Department for more details.

If you have a disability and think you may qualify for registration, contact Care Direct on 0845 1551 007 who will be able to provide you with more information.


Care choices have you at a loss? Call

patient hoist Tel: 0844 8004236 Ceiling Hoist Users Club,

Mobility Scooters • Pluss Mobility Scooters, Tel: 0800 334 5525 Nebuliser’s • Schill Nebulisers, Tel: 01923 676499 • Evergreen Nebulisers Ltd, Tel: 01942 701210 • Maplin (Portable Nebuliser), Tel: 0844 557 6000

Sensory Equipment • D evon Sensory Team, Tel: 0845 155 1007 • British Wireless for the Blind Fund, Tel: 01622 754757

Wheelchairs • Aid To Living Centre, Paignton, Tel: 01803 528716 | • AM Care Mobility, Bideford, Tel: 01237 479553 | • British Red Cross, Barnstaple, Tel: 0845 3313331 • • • • • • •

/ 01271 329241 | Da Vinci Wheelchairs, Tel: 0151 548 1999 | Direct Gov, HealthAndSupport/Equipment/DG_4000495 Exeter Disability Centre, Exeter, Tel: 01392 824 428 Exeter Mobility Centre, Exeter, Tel: 08457 626883 New Ability, Paignton Tel: 01803 555961 | Plymouth Wheelchair Service, Plymouth, Tel: 0845 8940634 Rehabilitation Manufacturing Services Ltd, Tel: 01634 578881 |

on 01872 321 327 or see page 106 for more details.

Safeguarding Adults

Safeguarding Vulnerable Adults in Devon Who is a vulnerable adult? A vulnerable adult is someone aged 18 or over who is in need of care services because of mental, physical or learning disabilities, age or illness. Vulnerable adults are unable to take care of themselves, or unable to protect themselves against significant harm or exploitation.

What is abuse? Abuse is a violation of a person’s human and civil rights by any other person. It may be a single or repeated act, be physical, verbal, emotional, sexual, institutional, discriminatory or financial, or be an act of neglect.


Signs of possible abuse may include: • Injuries, for example, from being restrained in a chair or given too much medication • Weight loss • Dehydration • Lack of personal care • Bills not being paid • Sudden loss of assets • Failure to attend medical appointments • Submission to a suspected abuser • Changes in behaviour or mood • Isolation from usual network of friends, family or community



Working together to stop abuse

To report abuse call Care Direct

0845 1551 007 For more information go to

Working together to stop abuse

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Day & Respite Care Caring for someone at home can sometimes feel like having a full time job, it is natural to feel that you need to take a break from time to time. The information below gives information about where to find this sort of help and support.

Day Services Day Services offer help and support to older people and to people with disabilities. They offer social contact and stimulating activities for people who are finding difficulty living at home. Day care also enables carers to have a break from their caring. Centres are run by local authorities, the NHS, voluntary organisations and commercial businesses such as care homes (see page 27). Day Services offer care for adults with physical and/or learning disabilities and people recovering from mental illness. Day Services aim to give them the skills they need to live as independently as possible. Most are run by the Adult Services department and are for people who have been assessed as needing this kind of help.

Age Concern’s Care and Social Clubs are ideal for those people who wish to maintain an independent lifestyle living in their own home but also enjoying the benefit of a varied social life. Among the services offered are: Nutritional home cooked meals, Rehabilitation, Refreshments, Entertainment, Bathing facilities, and Personal care. For more information call: 0845 296 7810 or see listings on the right for individual centre numbers.

Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Its a great way to identify suitable services as listed by CQC*.  Be specific about the kind of care services you require, and  we’ll deliver appropriate results suiting your needs. See pg106   to fill out our written request form or...

01872 321327

*Results provided from The Care Quality Commision Listings


Care choices have you at a loss? Call

Image: © Age Concern

Respite Care When you are taking care of somebody you also need to think about caring for yourself. Depending on the type and intensity of care needed, your own health and well-being can be compromised by looking after someone else. In most jobs you get paid holidays - you should try to take some time off from caring too! You can get some respite from your caring role in a number of different ways: 1. Residential respite: The Person you care for goes away to be looked after by someone else for a while – residential or nursing care or on holiday. 2. Domiciliary care: Someone comes into your home and takes over care for a while (a few hours or sometimes overnight) so you can go out or have some time to yourself. 3. You can sometimes get a break when the person you care for is involved in other activities – for instance at school, at a Day Centre.

Assessment of needs by the Local Authority The first step is usually to approach the local authority to ask for an assessment for the person you care for – and for you as his/her carer. The Local Authority social worker doing the assessments will consider the needs of the person you care for, and your needs as their carer, and consider what services they may be able to provide (bearing in mind local priorities and availability of services). They will also do a Financial assessment under their Charging Policy which means that you (or – more usually – the person you care for) may be charged for the services according to means. © Copyright 2005 - 2010 The Princess Royal Trust for Carers

on 01872 321 327 or see page 106 for more details.

Day Care & Respite

Day & Respite Centres Learning Disability

Day Care


Physical Disability

Sensory Impairment

Outdoor Activity


Old Age

Mental Health

Respite Care

These listings include Day Care and Respite Centres throughout Devon. Some home care agencies (see page 46) and care homes (page 27) also provide these services.

Services in East Devon

Services in Exeter

Age Concern Salterton Axminster Seaton Exmouth Sidmouth

Acorn Community Support

East Devon Special Needs Action Honiton Exebank Day Centre Exmouth Greendale Exmouth Headway Exmouth Honiton Marshlands Seaton

01395 445510 01297 630428 01297 21611 01395 275408 01395 515050

01392 385867 01392 381430 01395 274727 01392 211822 01404 44070 01297 23612

Mind E. Devon Project Honiton

01404 42343

Otterhayes Trust, Ottery St Mary

01404 816300

Age Concern Park Club Neighbourhood Day (Homes of ‘host carers’) West Exe

Castle Grove Tiverton

01398 331317

01647 252701

Chestnut Crediton

01363 83752

01392 202092

Headway Crediton Tiverton

01392 211822 01392 211822

Friday Club Crediton

01363 775588

Honeytree Crediton

01363 772661 01884 242777

Bodley Community Care Support

01392 462473

Clyst Caring Friends

01392 464940

The Clyst Centre

01392 465364

Hospiscare Tiverton

01392 875334

Marie Curie Community Palliative Care Services Tiverton

Estuary League of Friends (Assisted Bathing Service & Day Centre) Headway Exeter

01392 211822

MIND (Springboard)

01392 204491

Millbrook Centre

01392 259947

Nichols Resource Centre

01392 21814 01392 422396

Ottery St Mary Day Care Centre (> 50)

01404 813539

St Petrocks Ltd

Pathways Exmouth

01395 264789

Treetops Resource Centre

01392 218194

Phillips Resource Centre Axminster

01297 33793

Westbank (Community Support & Day Care)

01392 824752

Radway Lodge Sidmouth Rethink Exmouth Robert Owen Community Centre Honiton seeABILITY (Activity and Resource Centre) Wellington

01395 514015 01395 224166

01404 891627

01823 665091

St Michael’s Honiton

01392 385850

Stowford Lodge Sidmouth

01395 578726

01884 703500

Melrose Tiverton

01884 259171

Orchard View Crediton

01363 881093

seeABILITY Wellington

01823 665091

Services in North Devon Age Concern Evergreen Club / Helping Hand Club / The Square Club, Barnstaple

01271 324488

Greenfields Barnstaple

01271 343709

Headway Barnstaple

01271 323088

01363 775008

Link Resource Centre Ilfracombe

01271 864700

01823 680750 01884 255369

Mariners Close Braunton

01271 815263

Ambers Crediton

01392 384741

Baseline Tiverton (1to1 rehab)

Oasis Day Centre Barnstaple

01271 323793

01392 381100

Rest A While Witheridge

01884 860721

01398 341252

Rosebank Day Centre Barnstaple (> 50)

01271 378651

Services in Mid Devon Age Concern Deep Lane Centre Crediton Cameo Club Cullompton Beck House Tiverton

CARE Blackerton H. Tiverton

For further information on accessing services see page 6 for Adult Care and Support or page 16 for PALS. Alternatively call Care Direct on 0845 1551 007. Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Day & Respite Centres Learning Disability

Day Care


Physical Disability

Sensory Impairment

Outdoor Activity


Old Age

Mental Health

Respite Care

These listings include Day Care and Respite Centres throughout Devon. Some home care agencies (see page 46) and care homes (page 27) also provide these services.

Two Lanes Community Centre Ilfracombe

01271 866176

Broadreach The Dove Project (skills training) Headway Plymouth

Ashdown Teignmouth

01626 772995

Community Care Trust Newton Abbot

01626 364863

Dawlish Garden Trust Dawlish

01626 864307

01752 500003 01752 671971 01752 550559

Fulfilling Lives Resource Centre Newton Abbot

01752 562729

Kingskerswell Newton Abbot

01752 773333

Old Peoples Social Dawlish

01752 222267

Teignmouth Day Centre Teignmouth

Plymouth Guild SCOPE- Community Skills Project

01752 671971

Social Space

07805 720519

Torr Day Centre 01752 771710

Rosehill Rehab Unit Torquay

01803 291909

Teignmouth Day Centre

01626 773739

Torquay Community Resource Centre

01803 215531

Services in Torridge

Cygnet Care Ltd Bideford

01271 858271

01803 875901

Deer Park Holsworthy

01409 254444

Hartland Day Centre Bideford

01237 441909

01626 863679

01626 773739

Holsworthy Day Centre

01409 254677

01626 775270

Springfield Centre Bideford

01237 475240

Westb. League Of Friends Exmouth

01392 824752

Winkleigh Torrington

01805 622079

Services in West Devon

01803 529939

01752 698479

Fairwinds Paignton (Adults with profound) Hollacombe Community Resource Centre Paignton

01803 523711

01752 898241

Horizons Day Opportunity Paignton

Fairfield House Kingsbridge

01548 580388

Leonard Cheshire Brixham (severe, young adults)


01803 552955 / 526846

01626 365996

Age Concern Paignton

01548 853163

Robert Owen Communities (ROC) (Aspects Day opportunities / Creative) Paignton

Thornley House Hotel Teignmouth

Douro Court Ivybridge

Fulfilling Lives Ropewalk (Community Resource Centre) Kingsbridge

01803 294674

01237 420240

01803 868505

01803 832255

Magnolia House Torquay

Abbotsvale Unit Bideford

Services in Torbay

Services in South Hams

Dartmouth Day Care Unit (medical/therapy needs)

01548 853033

01752 253974

Highbury Trust

D.O.V.E Project Ivybridge

01548 852349

Services in Teignbridge

01752 306660

Devon Action for Youth & South Hams Centre Totnes

Ilbert Day Hosp. Kingsbridge

01752 665424 01752 405632

PLUSS Plymouth & District Disabled Fellowship

01803 849509

Tumbly Hill Day Centre Kingsbridge

Services in Plymouth Age Concern Elspeth Sitters House William & Patricia Venton Centre River View

Fulfilling Lives Service Totnes

Lodge Day Care Torquay

Care choices have you at a loss? Call

01803 841839

01803 527463 01803 856333

01803 322230

Burdon Grange Beaworthy

01409 231551

Devon and Cornwall Care Services (DACCS) Tavistock

01822 610734

Leaze Centre Okehampton

01837 54133

Poppy Day Care Okehampton

01837 52487

Puzzle Tree Okehampton

01837 659796

All this information and more can be found on our website

on 01872 321 327 or see page 106 for more details.


Advocacy Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice. (Action for Advocacy) Advocacy can help people become more aware of their own rights, to exercise those rights and be involved in and influence decisions that are being made about their future. Crucially advocacy can empower people to speak up for themselves. Independent or impartial? People feel more able to speak to someone who does not have any control over their care or access to services. This makes it important that advocates are independent of those services. Advocates are not impartial. They are there to express their client’s wishes as if they were their own. An advocate’s first duty is to support their client. It is important those advocates stay, and are seen to be, independent of those services. Clarity Of Purpose The advocacy scheme will have clearly stated aims and objectives and be able to demonstrate how it meets the principles contained in this Charter. Advocacy schemes will ensure that people they advocate for, service providers and funding agencies have information on the scope and limitations of the schemes’ role. Putting People First The advocacy scheme will ensure that the wishes and interests of the people they advocate for direct advocates’ work. Advocates should be non-judgmental and respectful of peoples’ needs, views and experiences. Advocates will ensure that information concerning the people they advocate for is shared with these individuals. Empowerment The advocacy scheme will support self-advocacy and empowerment through its work. People who use the scheme should have a say in the level of involvement and style of advocacy support they want. Schemes will ensure that people who want to, can influence and be involved in the running and management of the scheme. Equal Opportunity The advocacy scheme will have a written equal opportunities policy that recognises the need to be proactive in tackling all forms of inequality, discrimination and social exclusion. The scheme will have in place systems for the fair and equitable allocation of advocates’ time. Care choices have you at a loss? Call

Accountability The advocacy scheme will have in place systems for the effective monitoring and evaluation of its work. All those who use the scheme will have a named advocate and a means of contacting them. Accessability Advocacy will be provided free of charge to eligible people. The advocacy scheme will aim to ensure that its premises, policies, procedures and publicity materials promote access for the whole community. Confidentiality The advocacy scheme will have a written policy on confidentiality, stating that information known about a person using the scheme is confidential to the scheme and any circumstances under which confidentiality might be breached. The advocacy scheme will be structurally independent from statutory organisations and preferably from all service provider agencies. The advocacy scheme will be as free from conflict of interest as possible both in design and operation, and actively seek to reduce conflicting interests. Supporting Advocates The advocacy scheme will ensure advocates are prepared, trained and supported in their role and provided with opportunities to develop their skills and experience. Complaints The advocacy scheme will have a written policy describing how to make complaints or give feedback about the scheme or about individual advocates. Where necessary, the scheme will enable people who use its services to access external independent support to make or pursue a complaint.

aa 4

Editorial from: The Advocacy Charter. action Developed in 2002 by Advocacy Across London (AAL). for advocacy An accessable leaflet is available from the publication section of Action for Advocacy’s website: To access more information about Action For Advocacy: Tel: 020 7820 7868 | on 01872 321 327 or see page 106 for more details.


Counsel + Care Counsel and Care is the national charity working with older people, their families and carers to get the best care and support. Advice and information » Counsel and Care’s independent, dedicated and sympathetic Advice Service offers information and support to around 250,000 older people, their families and carers a year. We can advise on a range of community care issues, including finding and paying for care, welfare benefits, and hospital discharge. Policy Influencing & Campaigning » The Policy and Communications Team at Counsel and Care works to influence government, the media and other stakeholders to get the best care and support for older people. Older people’s concerns and experiences reported to our advice service inform our campaigning work. Our independence means that we are able to campaign and lobby on more controversial issues. Fundraising » Counsel and Care relies entirely on the generosity of the public for income, as we receive very little statutory funding. Without your generous donations and legacies we would be unable to continue our valuable work. You can help ensure that no older person has to live in poverty, social isolation and difficulty by supporting Counsel and Care with a donation or remembering us in your will. Working in Partnership » Counsel and Care’s expert advice and information service can partner with other organisations including local authorities, healthcare providers, housing associations and employers to help them meet the care and support needs of residents, patients, tenants and employees. Advice Line: 0845 300 7585

OPAAL DVD - Voices for Older People’s Advocacy OPAAL UK has launched a DVD called Voices for Older Peoples Advocacy. The DVD can be used to: Introduce advocacy to older people who know nothing about it, including those who are considering whether an advocate could benefit them. Introduce advocacy to people who are considering training as citizen advocates themselves. To provide information to groups for example, with a group of social work students, a tenants association, or a neighbourhood planning group where there is a good opportunity to promote independent advocacy. OPAAL UK are keen to ensure a wide audience for this work so do not make a charge for the DVD. However as they are hoping to further their Multi-Media work with older people they would welcome donations. Postage and packing costs £1.50 for one DVD. If you require multiple copies please contact the administrator Jo Swinswood at to obtain the correct price to meet your request. 01782 844036.


Care choices have you at a loss? Call

Devon Mental Health Advocacy Service Devon Advocacy and Torbay Advocacy have now amalgamated to become Devon Mental Health Advocacy Service. Staff at the service primarily work on all acute wards in Barnstaple, Exeter, Torbay, and Newton Abbott. We will soon also be working in Plymouth’s Derriford Hospital and the PICU unit in Bodmin, Cornwall, with patients from Devon Partnership Trust. We work with people on their care and treatment, and will work with people in the community if they are on CPA. We also support people with child protection meetings. We can also help people who are not on a CPA to get a referral to secondary mental health services. Devon Mental Health Advocacy Service 8 Richmond Road, Exeter, EX4 4JA Tel: 01392 218006 | Area covered: All acute wards in Devon - Barnstaple, Exeter, Torbay, and Newton Abbott. Also Plymouth and Bodmin. North Devon Office: 01271 378530 or 07779 571691 19c Alexandra Road, Barnstaple, EX32 8BA Torquay office: 01803 380515 73 Abbey Road, Torquay, TQ2 5NN

The CareAware Advocacy Service provides a ‘one stop’ facility to answer all of your care funding questions. The Advocacy service can provide information, advice and guidance on: • Understanding social services assessment procedures • Sourcing appropriate home care services and support • Finding and selecting a suitable care home • Establishing entitlement to state benefits • Maximising support from the local authority • Paying care fees, protecting assets • Ensuring your wishes are respected and using Enduring/Lasting Power of Attorney or equivalent Tel: 0161 707 1107 |

In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website, a free, independent and good quality advice and information service about housing and care options for older people, their families and carers. FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: Money and benefits, Care in any setting, from your own home to a care home, Housing options from adapting your own home or choosing retirement housing to care homes. 0800 377 7070 | on 01872 321 327 or see page 106 for more details.

Action for Blind People Tel: 01392 332818 mobile: 07793443568 | Age Concern Devon East Devon, Exeter, South Hams and Teignbridge Tel: 0845 2967 810 | Fax: 01392 435421 Older People (50+)

Age Concern Exeter Tel: 01392 202092 Older People Care Direct (Devon County Council) Tel: 0845 1551 007 | Carer’s Link Tel: 08456 431 341 Citizens Advice Bureau’s

See Information (page 100)

Coalition of Disabled People South Devon, Torbay, Teignbridge & South Hams Tel: 01803 215871 |

Crediton Advocacy Team (CAT) Tel: 01363 772804 Newcombes or The Station Café, Crediton

MENCAP Tel: 01823 340030 | Learning Disabilities and Mental Health

PAGES -Plymouth Advocacy Gaining Empowerment and Support Tel: 01752 700202 / 763104 |

Plymouth Age Concern Tel: 01752 318037 Plymouth Guild DIAC Tel: 01752 201065 / 201766 | Plymouth & District Racial Equality Council Tel: 01752 224555 | Black, Minority and Ethnic (BME)

Plymouth Guild Community Mental Health and Well Being Advocacy Service Tel: 01752 201766 |

Plymouth Highbury Trust Tel: 01752 77 33 33 Learning Disabilities and Mental Health

(Mid Devon, North Devon, Torridge and Okehampton) Tel: 01884 251769 | Fax: 01884 251924 Learning Disabilites

Independent Representational Service - 01752 75371 Self Advocacy - 01752 753713 Citizen Advocacy - 01752 753719

Devon Racial Equality Council (REC)

Rainbow ME Group Tel: 01392 433366

Exeter Office: Tel: 01392 422566 Plymouth Office: Tel: 01752 224555 | Black, Minority and Ethnic (BME)

Rethink – Devon Mental Health Advocacy Service

Devon Link-Up (East Devon) Tel: 01404 41930 Learning Disabilities Devon People First

Devon and Torbay Independent Mental Advocacy Service (IMCA) Tel: 0845 2311 900 | sms: 07958 517919 | People with ME and carers

Tel: 01884 257070 | Mobile: 07855 269704 / 07779 571690 | Mental Health Plymouth Office: Tel: 01752 253231 Torbay Office: Tel: 01803 380515

Diabetes UK Tel: 020 7424 1840

RNIB (Royal National Institute for the Blind)

East Devon Volunteer Service

Tel: 0845 7023 153 | Minicom: 0845 7585 691 Blind or visually impaired

Tel: 01404 549113 | Text: 07816 938386 Mental Health

Safeguarding Adults Team Tel: 0845 155 1007

Eddystone Trust Tel: 01752 257077 |

SEAP (Support Empower Advocate Promote)

Exeter CVS Tel: 01392 202055 | Learning Disabilities

South Devon Carers Consortium Tel: 01803 294275

Haven Advocacy Tel: 01392 456524 | Text: 07901834128 Physical/Sensory disability & older people

Southwest Advocacy Tel: 0845 388 6971 Fax: 0845 388 6981 |

Hear Me Now Advocacy Tel: 01364 644520 Young people aged between 14 and 17 who have a Statement of Educational Need, S.E.N.

ICAS (Independent Complaints Advocacy Service) Tel: 0845 1203 782 in all areas regarding NHS complaints

The Intercom Trust Devon Tel: 0845 6020 818

Tel: 0845 155 1007 | Older People Carers

START Tel: 01752 255200 | Students & Refugees


(Service Users Regional Forum) Tel: 07919690121 Learning Disabilities

UNITE Carers Support Line: Tel: 0800 783 0763 LGBT advocacy Carers

Langdon Hospital Independent Advocacy Service

VOCAL Tel: 01803 528714

Tel: 01626 884563 | mobile: 07967361834 | Care choices have you at a loss? Call Learning Disabilities on 01872 321 327 or see page 106 for more details.



Advocacy Listings for Devon

End of Life Palliative Care “Palliative care is an approach that improves the quality of life of patients and their families facing the problem associated with life-threatening illness, through the prevention and relief of suffering by means of early identification and impeccable assessment and treatment of pain and other problems, physical, psychosocial and spiritual. Palliative care: • provides relief from pain and other distressing symptoms • affirms life and regards dying as a normal process • intends neither to hasten or postpone death • integrates the psychological and spiritual aspects of patient care • offers a support system to help patients live as actively as possible until death • offers a support system to help the family cope during the patient’s illness and in their own bereavement

ses a team approach to address the needs of patients and u their families, including bereavement counselling, if indicated will enhance quality of life, and may also positively influence the course of an illness is applicable early in the course of illness, in conjunction with other

• •

therapies that are intended to prolong life, such as chemotherapy or radiation therapy, and includes those investigations needed to better understand and manage distressing clinical complications.” - World Health Organization (WHO), 2011 |

Cruise Bereavement Day by Day Helpline 0844 477 9400 Email: General Email: Devon Area Branches South Devon 01626 332450 North Devon 01271 379719 Exeter 01392 272406 Plymouth 01752 408134

Dying Matters is a broad based and inclusive national coalition of just under 14,000 members, which aims to change public knowledge, attitudes and behaviours towards death, dying and bereavement. Our members include organisations from across the NHS, voluntary and independent health and care sectors (including hospices, care homes, charities supporting old people, children and bereavement); social care and housing sectors; a wide range of faith organisations; community organisations; schools and colleges; academic bodies; trade unions; the legal profession and the funeral sector.

We all deserve to die well. Together we can achieve this. If you want to make sure everything is prepared for your death or that of a loved one but don’t know where to start... We can help. Pick up a leaflet, call freephone 08000 21 44 66 or visit: The National Council for Palliative Care. Registered Charity Number1005671.


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The Coalition’s Mission is “to support changing knowledge, attitudes and behaviours towards death, dying and bereavement, and through this to make ‘living and dying well’ the norm”. This will involve a fundamental change in society in which dying, death and bereavement will be seen and accepted as the natural part of everybody’s life cycle. Changes in the way society views dying and death have impacted on the experience of people who are dying and bereaved. Our lack of openness has affected the quality and range of support and care services available to patients and families. It has also affected our ability to die where or how we would wish. The Dying Matters Coalition is working to address this by encouraging people to talk about their wishes towards the end of their lives, including where they want to die and their funeral plans with friends, family and loved ones. Talking about dying makes it more likely that you, or your loved one, will die as you might have wished and it will make it easier for your loved ones if they know you have had a ‘good death’. Tel: 08000 21 44 66 |

on 01872 321 327 or see page 106 for more details.

End of Life

Four Devon Hospices

There are four hospices in Devon providing adult

knowledge helps to advise patients on pharmacies,

illness. All provide practical and emotional support for

with local hospitals and services allows us to provide

services free of charge to people with a life-limiting

patients and their families, with nurses who visit at home as well as centres of care and therapies.

benefits and social care, our doctors relationship

seamless care for each patient, and we rely on local volunteers to enrich our service.

Local charities

Local support

patients in rural, urban and coastal locations, with

Devon every year, which is why hospices receive such

Devon Hospices face the unique challenge of caring for their nurses in the community making over 32,000 visits to patients in their own homes every year.

Being local is important to all hospices. Nurses’ local

North Devon Hospice, Deer Park, Newport, Barnstaple, EX32 0HU Tel: 01271 344248

St Luke’s Hospice, Stamford Road, Turnchapel, Plymouth, PL9 9XA Tel: 01752 401172

Care choices have you at a loss? Call

Terminal illnesses touch thousands of families in

great support from all members of the community. We

rely on the community for over 70% of our funding, so that we can provide all our services free of charge.

Hospiscare, Dryden Road, Exeter, EX2 5JJ Tel: 01392 688000

Rowcroft Hospice, Avenue Road, Torquay, TQ2 5LS Tel: 01803 210800

on 01872 321 327 or see page 106 for more details.


Legal Services There are many sources of free legal information and advice; for example, you may be able to find the information you need through a helpline or on the internet. In some situations you will need to see a solicitor, but you may be able to get the help you need from an advice agency or another organisation. Organising your affairs

Getting legal advice

One of the commonest reasons older people look for legal advice is to set up formal arrangements to organise their affairs. These include Wills‚ to establish what happens to your estate after your death; estate planning during your lifetime‚ to minimise tax liabilities and achieve any other objectives you have; and arrangements to manage your affairs if you no longer have the mental capacity to do so yourself.

There are many reasons why you may want to seek legal advice. For example: if you are buying a house, making a will or setting up arrangements to manage relative’s financial affairs. When choosing an advisor it is important to check they have experience in the problem or issue you want help with and they are suitable qualified to offer you the assistance you need. The following may be able to either advise you or help you find a suitable advisor.

Seeking professional advice

Commercial Solicitors/Barristers deal with a range of legal matters. However not all private firms cover all types of work. Some may offer free legal advice and representation through the legal aid scheme. There are several bodies you could approach to find a lawyer. • Solicitors for the Elderly are a national organisation of lawyers, who specialise in advising older people, their family and carer. Tel: 0870 067 0282 | www.solicitorsforthelderly • The Solicitors Regulatory Authority (SRA) can give you details of solicitors in your area including the areas of law they practice. Tel: 0870 606 2555

As a general rule you do not need a solicitor to validate any formal documentation but you should consider how comfortable you are dealing with these matters and also what the consequences will be if you make a mistake. Solicitors and other professionals usually have insurance that you can claim against if they commit an error. If you do the work yourself‚ you will not have this protection.

Free legal advice Advice agencies: You may not need to go to a solicitor to get the advice and assistance you need. Using a solicitor can be very expensive. A general advice agency such as your local Age Concern or Age UK, Citizens Advice Bureau‚ or another independent advice agency‚ may be able to provide free information and advice to help you resolve your problem. They can sometimes also provide specialist advice and representation. If not‚ they should be able to refer you on to someone else who can help. (Please see the information section for direct telephone numbers for your area.) Trade unions: If you are a member of a trade union you may be able to get free legal advice through the union‚ and not just on issues relating to your employment. You should contact your union to find out what they can offer. Financial advice: Access to legal advice is also offered as a benefit of some bank accounts‚ insurance policies and other products. Check the terms and conditions of any you hold to see whether you qualify for such a service. Law Centres: Law Centres provide free independent legal advice from solicitors‚ in areas of social welfare law such as welfare rights‚ discrimination law‚ housing‚ employment and community care. ©Age UK


Care choices have you at a loss? Call

Community Legal Advice Is a government funded helpline which offers free legal advice, in connection with partner organisations, to people who qualify for legal aid. The Community Legal Advice Service is affiliated with Counsel and Care. Lines are open: Mon-Fri 9am-8pm, Sat 9am-12:30pm Calls from 4p/min - or get us to call you back. General Advice line: 0845 345 4345 or find a solicitor Tel: 0845 608 1122

Mind’s Legal Advice Service Provides legal information and advice on mental health related law: mental health, community care, capacity, discrimination/equality and human rights. Tel: 0845 2259393 | Mind LAS, PO Box 277, Manchester, M60 3XN ©Crown Copyright

on 01872 321 327 or see page 106 for more details.

Legal Services

Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604)

We are Macmillan Devon East, Mid & S.Devon Tel: 01803 528004 N.Devon, Plymouth & The Tamar Valley Tel: 01566 770810 Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Motability Motability, the national charity (registered charity no: 299745), has overall responsibility for the Motability Scheme: • We direct and oversee the Scheme. • We raise funds to provide financial help to Scheme customers who would otherwise be unable to afford the type of car and any adaptations that they need. • We administer the Government's Specialised Vehicles Fund which provides financial assistance for customers who need to travel in their wheelchairs. • We provide technical support to customers and the adaptation and conversion industry. The Motability Car Scheme is administered on a contract basis by Motability Operations, a not-for-profit private company owned by the major banks. The Wheelchair and Scooter Scheme is operated by Route2mobility, a limited company, under contract to Motability. The Motability Scheme enables disabled people to obtain a car, powered wheelchair or scooter simply by using their government-funded mobility allowances. Customers exchange their allowance for a worry-free mobility package, including: • Car, powered wheelchair or scooter • Insurance • Servicing • Tyres • Breakdown cover • Adaptations and wheelchair accessible vehicles are also available. The Scheme is open to anyone who receives one of the following benefits, and has at least 12 months’ award length remaining when they apply: • Higher Rate Mobility Component of Disability Living Allowance • War Pensioners’ Mobility Supplement. • Around two-thirds of our customers drive, but non-

• A new Vauxhall of your choice every 3 years • Insurance and personal accident cover • Servicing & maintenance • Full breakdown assistance from the RAC • Replacement tyres fitted by Kwik-Fit • Window/windscreen replacement at no extra cost

If you receive the Higher Rate Mobility Component of the Disability Living Allowance, or the War Pensioners’ Mobility Supplement, getting a new Vauxhall is easier and more affordable than ever. Through Westcars & Motability, you simply turn part or all of that allowance into the new Vauxhall of your choice. For more information come and visit Kathryn Benton at: Westcars of Tiverton, 11 Blundells Rd, EX16 4DB or email:

Westcars of Tiverton 01884 257143 Images courtsey of Motability


Mon-Fri 8:00 - 18:00 Sat 8:30 - 17:00 Sun Closed

Care choices have you at a loss? Call


Thanks to Motability I now have my independence to travel Mrs Lockyer, Hampshire

drivers can get a car as a passenger. Similarly, parents and carers can also apply on behalf of a child. Over 530,000 disabled people currently use the Motability Scheme and 97% of them would recommend it to their friends. A further 1.3 million are eligible to join but have not taken advantage of doing so, simply because they may be unaware that they can. 95% of our customers choose to lease a car through Motability’s Contract Hire agreement, which gives you: • A new car of your choice every 3 years • Insurance and personal accident cover • Servicing and maintenance • Full breakdown assistance from RAC • Replacement tyres fitted by Kwik-Fit • Window or windscreen replacement at no extra cost.

Our worry-free policy continues right to the end of your threeyear lease with a seamless transfer to your new car. What’s more, you can choose from over 4,000 cars - no wonder 97% of our customers would be happy to recommend us. Some customers may prefer to buy their own car, in which case our Hire Purchase scheme might be for you. If you choose Hire Purchase, you negotiate the actual purchase price with your Motability dealer. With Hire Purchase, you will also be responsible for organising and paying for comprehensive insurance, breakdown recovery, your car tax disc, servicing and repairs. (If you choose to buy a car with a Hire Purchase agreement, you will need to be receiving the allowance for the full length of your agreement.) on 01872 321 327 or see page 106 for more details.



Dealerships in your area

Mercedes Benz Mercedes-Benz of Exeter

01392 822700

Mitsubishi Aixam/ Microcar Berrybrook Motors Ltd. Exminster

01392 833301

Alfa Romeo/ Subaru Vospers, Exeter

01392 274700

Audi Audi, Exeter

01392 825425

01752 202828 01271 325444

01626 333334 01392 219395

Citroen Yeomans, Torquay/Plymouth/Exeter

01752 236699

Daihatsu Pollitt Devon, Exeter Highweek Garage, Newton Abbot

Nissan Hamiltons, Barnstaple/Sidmouth J F E Nissan Motor, Exeter Vospers, Plymouth

01395 578131 01392 411440 01752 309030

Truscotts, Barnstaple/Exeter/Honiton A J Blackler, Torquay

01392 826666 01803 400804


Chevrolet Chevrolet, Newton Abbot St Davids, Exeter

01803 605858 01271 342600 01392 224906 01752 402623


BMW/Mini Ocean BMW, Plymouth/Paignton Westerly, Barnstaple/Exeter

David Meek Group, Torquay Devonshire Motors, Barnstaple Livery Dole, Exeter Rodgers of Plymouth

01392 496900 01626 354702

Highweek Garages Ltd. Exeter

01395 232241

Renault A J Blackler, Newton Abbot Bristol Street, Exeter Devco MVS, Tiverton Prideaux of Barnstaple Harts of Honiton Vospers, Plymouth

01626 201201 01392 423300 01884 254318 01271 349500 01404 540924 01752 309030


Fiat Alan Kerr Ltd. Paignton Roundswell Fiat, Barnstaple Vospers Fiat, Plymouth/Exeter/Torquay

01803 556234 01271 335400 01392 274700

Ford Blights Motors, Bideford Lovells of, Ottery St. Mary Quay Auto Centre, Kingsbridge Swanson Motor Co. Newton Abbot Taw Garages Ltd. Barnstaple Vospers, Plymouth/Tavistock/Torquay/ Exeter/Tiverton/Exmouth/Bideford

01237 472282 01404 812007 01548 852323 01626 352000 01271 347917 01752 636363

01271 342600 01392 423800 01803 554484 01752 364400

Hyundai Bristol Street Motors, Exeter David Meek Ltd. Torquay Rodgers of Plymouth Ltd. Plymouth Roundswell Hyundai, Barnstaple

01392 477377 01271 327328 01752 402623

Land Rover County Land Rover, Barnstaple Matford Land Rover, Exeter

01271 349400 01392 825825

01752 332780

Mazda Vospers, Plymouth/Exeter County Garage, Barnstaple Central Garages, Torquay

County Garage Ltd. Newton Abbot Croyde Motors, Braunton SMC, Exeter Seat, Plymouth

01626 333433 01271 890260 01392 457700 01752 773399

Skoda Croyde, Motors, Croyde Murray Skoda, Plymouth/Newton Abbot SMC Skoda, Exeter

01271 890260 01752 349850 01392 422611

Smart of Exeter

01392 823888

Suzuki Parkside Suzuki, Barnstaple Tracks of Exeter

01271 327328 01392 421333

Marsh, Exeter/Plymouth/ Paignton/Honiton Roundswell Toyota, Barnstable

01392 434761 01271 346699

Vauxhall Eden Vauxhall, Exeter/Honiton Evans Halshaw Vauxhall, Plymouth Vauxhall, Newton Abbot Parkside Ltd. Barnstaple Torbay Vauxhall, Paignton

01392 202800 01752 668886 0844 6624 617 01271 327328 0844 6624 641

Westcars of Tiverton

01884 257143

Tiverton (See advert left)


Lexus Lexus, Plymouth


Toyota 01392 423300 01803 313553 01752 721500 01271 344411

Kia Marsh Kia, Exeter Parkside Kia, Barnstaple Rodgers of Plymouth, Plymouth

01392 219395


Honda Devonshire Motors, Barnstaple Hendy Honda, Exeter Speedwell Honda, Paignton Rowes Garage Ltd. Plymouth

St Davids, Exeter

01392 203800 01271 349400 01803 616150

Care choices have you at a loss? Call

Mann Egerton VW, Exeter Murray, Plymouth/Newton Abbot Volkswagen, Barnstaple

01392 215151 01752 668351 01271 373373

Volvo Kastner, Exeter/Barnstaple

01392 201040

on 01872 321 327 or see page 106 for more details.


instincts. If you are less than comfortable when trying out a new vehicle, there could be a simple solution to the problem – or you may need to try a different vehicle.

Some cars just don’t feel right... measuring up That might just be because theytoare ‘different’ from your present Being able compare key measurements, either between your really existing car suited and any new car, car. Or it could be that the vehicle isn’t topotential your needs. or instincts. between cars that you arethan considering, can be a Don’t ignore those first If you are less comfortable great help. Motability has worked with Ricability, an when trying out a new vehicle, there could be a simple solution independent consumer research charity, and their to the problem - or you mayofneed to try different vehicle. panel disabled people, to take over 65 Make sure your ‘new car feeling’ is a good one. Don’t settle for a car which has inconvenience or discomfort built in!

Measuring Up Being able to key measurements, either between your measurements of compare our most popular cars to help you find out more car accessibility. Below the existing carabout and any potential new car,are or between cars that topyou fiveare measurements could when considering,you can be ause great help. Motability has worked considering your new car: with Ricability, an independent consumer research charity, and their panel of disabled people, to take over 65 measurements of our most popular cars to help you find out more about car accessibility. Below are the considering your new car:

Carrying a w heelchair: Does your wheelchair fit? Test with the wheelchair folded and the car seats upright; and with the wheelchair partially folded and the rear car seats folded down.

Entry space: Can you easily and comfortably get into the car?

Seat Height:

Head room (door):

Door opening angle:

Are the seats at the right height to reach the controls and have good all-round vision?

When your seat is in the right position, is there comfortably enough headroom for you and for any passengers?

Does the door open wide enough for you to get in, but not so wide that you can’t then close the door?


Ricability is the trading name of the Research Institute for Consumer Affairs (RICA). Wea car are national research charity assess: start with youaknow 10 dedicated to providing independent information of value to disabled and older consumers. Under our trading name of Ricability, we research and publish consumer reports. They are all based on rigorous research and provide practical information needed by disabled and older consumers. As the Research Institute for Consumer Affairs we also work with manufacturers, service providers, regulators and policy makers to improve products and services. Our aim is to increase their awareness of the needs of disabled and older consumers through specialist research. Ricability, Unit G03, The Wenlock Business Centre, 50 - 52 Wharf Road, London, N1 7EU

Mobility address list -Address information for companies and organisations that provide mobility services and products. Car controls -This guide is for disabled and older drivers who need to adapt the controls in their car. The range of controls is now so wide that almost anyone can drive, providing they meet DVLA requirements. It will give you a starting point to think about what type of adaptation you might need and to help you explore what is possible.

Getting a wheelchair into a car -This guide describes what equipment is available to help get a wheelchair into a car and transport it safely. It includes information about different types of hoists, racks and trailers. 020 7427 2460 Getting in and out of a car -Whether you’re in a wheelchair, or Find a car -car measurement database. This car measurement database can help you draw up a shortlist of cars if you have a disability. It helps you find the car models that are easiest for you to get in and out of and stow a wheelchair or other equipment. It includes detailed measurement data on over 500 cars. New ones are added continuously. • Car measurement database search for cars with particular dimensions e.g low sill, high seat, wide door • List of cars measured to see all the 500 + car models and print a factsheet that has measurements and photos • Things to look for tells you what dimensions are important • Explanation of ratings used by Motability


Care choices have you at a loss? Call

just find it difficult to get in and out of a car, this guide can help. It starts with advice on techniques you may find useful, and then covers aids for those who need more help getting from a wheelchair and into a car.

Motoring if you have a particular disability -Series of seven guides for people with particular disabilities with tips, information about adaptations and where to go for further help: Motoring after amputation, Motoring with arthritis, Motoring after brain injury, Motoring with cerebral palsy, Motoring with multiple sclerosis, Motoring after a stroke, Motoring with restricted growth.

on 01872 321 327 or see page 106 for more details.


Car/Road Tax Exemptions The person you are looking after may be entitled to a free road tax disc if they have a condition or disability that affects their mobility. A free tax disc is available if they have: • a disability which means they get the higher rate of the mobility component of the Disability Living Allowance, • a War Pensioner’s Mobility Supplement, or • an ‘invalid carriage’ (this includes vehicles such as powered wheelchairs and scooters intended for use on roads). Road tax is also known as car tax or vehicle excise duty. The vehicle must be registered in the name of the person you are looking after, or in your own name as their carer (their nominee). It can be used only for the benefit of the person with the disability, which might include activities such as taking them to and from places or doing their shopping. You or any other nominee cannot use the vehicle for your own personal needs. How to apply: In order to get a free tax disc you will first need to apply for an exemption certificate. The exemption certificate will show the name of the disabled person and that of the nominee, if they have nominated someone to drive for them.

Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre.

North Devon Shopmobility Go North Devon Ltd. The Shopmobility Centre, Albert Lane, Barnstaple, EX32 8RL

Contact: Sharon Lynch, Tel: 01271 328866

Crediton and District Community Transport 10 Market Street, Crediton, EX17 2AJ

Contact: Ellen Sanders (Day), Tel: 01363 773303

Exeter Shopmobility 8 - 10 Paris Street, Exeter, EX1 1GA

Contact: 01392 494001 (Office)

Honiton Shopmobility If the person you are looking after receives Disability Living Allowance, they should apply (using form DLA 404) to the Disability Living Allowance Unit, Warbreck House, Warbreck Hill, Blackpool FY2 0YE Tel: 08457 123456 (textphone 08457 224433).

29-31 New Street, Honiton, EX14 1HG

Contact: Neil Hurlock, Tel: 01404 46529

Paignton Shopmobility If the person you are looking after receives War Pensioner’s Mobility Supplement, they should apply (using form WPA 442) to the Service Personnel and Veterans Agency, Norcross, Thornton Cleveleys, Lancashire FY5 3WP, or telephone 0800 169 2277 (textphone 0800 169 3458).

Victoria Car Park, Garfield Road, Paignton, TQ4 6AU

Contact: 01803 521771

Plymouth Shopmobility and Community Transport Mayflower East Car Park, Mayflower Street, Plymouth, PL1 1QJ

You will also need the entire vehicle registration certificate. You will need to fill in the taxation class as ‘disabled’ in section 7 of the certificate. You will also need a valid insurance certificate or cover note and a valid MOT or GVT certificate (if applicable). If you have all the documents listed, you can apply directly for a free disabled person’s tax disc at your local post office. Also see for blue badges: health/access-and-mobility/dis/distransport/disbluebadge.htm

Contact: 01752 600633 / 01752 229826 (Minicom)

Teignmouth Shopmobility Quay Road Car Park, Teignmouth, TQ14 8EL

Contact: 01626 777775

Tiverton (Mid Devon) Shopmobility Invalid carriages: This is the term used to describe any powered wheelchair or scooter intended for use on the road. You do not need an exemption certificate to get a free tax disc for an invalid carriage if: • it weighs less than 509kg and is adapted for, used or kept on a road for a disabled person (although it must be registered in the name of the driver), or • it weighs less than 113.4kg, is for pavement use only and has a maximum speed of 4mph, in which case it does not need to be registered or have a tax disc.

Phoenix Lane Multi Storey Car Park, Tiverton, EX16 6NB

Contact: Dave Griffey, Tel: 01884 242099

Torquay Shopmobility 1 Lymington Road, Torquay, TQ1 4BW

Contact: 01803 380982

Motability schemes If you hire a vehicle through a Motability scheme, they will arrange to tax your vehicle each year and will send a tax disc to you. Refunds If you have a valid tax disc and wish to apply for a vehicle tax refund, complete form V14, available from your post office. If you wish to apply for a vehicle tax refund and you do not have the tax disc, complete form V33, which is only available from your local DVLA office or by calling 0870 240 0010.

Visit: for more info Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


Activity & Therapy Leisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age.

Accessible Britain Packed with 180 inspiring days out, all reviewed by an enthusiastic and dedicated team of disabled visitors, the Rough Guide to Accessible Britain is an invaluable travel guide for anyone with accessibility needs. 2010 brought the Rough Guide to Accessible Britain Awards. Comprising 5 categories, including Best Family Venue and Readers’ Choice Venue, they showcase the exceptional attractions that make a day out as easy and enjoyable as it should be. Highlights of the new edition of the Rough Guide to Accessible Britain include: • Over 180 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly. • Reader Reviews by readers of the first edition of the Rough Guide to Accessible Britain. • Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors. • Listings of useful organisations to make getting out and about even easier. The book is FREE to Blue Badge holders by calling 0800 953 7070 or visiting – not available in the shops. Produced in association with Motability.

Free Cinema for Carers Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (see below) or can be downloaded from, or by calling 0845 123 1292.

Cinemas Participating in CEA (see map opposite) 1 Apollo 9 Cinema 2 Scott Cinemas - Newton Abbott 3 UCI / Odeon Plymouth 4 VUE Plymouth 5 Plymouth Arts Centre 6 UCI / Odeon Exeter 7 Scott Cinemas - Barnstaple 8 Scott Cinemas - Exmouth 9 Scott Cinemas - Sidmouth 10 Beaford Arts Centre 11 Plough Arts Centre

0871 22 33 475 0871 230 3200 0871 22 44 007 0871 2240 240 01752 206 114 0871 22 44 007 0871 230 3200 0871 230 3200 0871 230 3200 01805 603 201 01805 622 552

Countryside Mobility The Countryside Mobility (South West) Project will improve access to the countryside for people with disabilities living in and visiting the South West region. Over a two year period Tramper all-terrain mobility scooters and wheelchair accessible Wheelyboats will be placed at 30 sites across the region including urban and country parks, woodlands and lakes. This will provide disabled people with a real outdoor experience, and will allow them to access new areas of the countryside with independence,


Care choices have you at a loss? Call

whether alone or with family. Living Options Devon will be working in partnership with the countryside sites, other disability groups and private companies to start hiring the equipment out from summer 2010. Email: Tel: 01392 456522 | Fax: 01392 423427 on 01872 321 327 or see page 106 for more details.

1 2 3 4 5 6 7 8

Acorn & Squirrels Group East Devon Group Erme Valley Group Hittisleigh Group Powderham Castle Group South Dartmoor Group Tavistock Group Torbay & District Group

Riverside Leisure Centre Pyramids Swimming & Leisure Centre North Devon Leisure Centre Honiton Sports Centre Flamingo Pool - Axe Valley Doyle Healthy Living Centre Swim & Gym D. C. Leisure Wonford Sports Centre Colyton Sports Centre Clifton Hill Sports Centre - Exeter Brixham Swimming Club Bodyzone Health Club Axe Valley Sports Centre - Axminster Coombe Dean Sports Centre Lipson Community Sports Centre Mayflower Leisure Centre Plymouth Pavillions Derriford Health & Leisure Centre

5 6

0845 241 1337 0845 241 4374 0845 241 4388 0845 241 5355 0845 450 6721 0845 450 6816 0845 450 6911 0845 450 6925

7 8 9 10 11 12 13 14 15

Leisure Centres in Devon

16 17

1 2 3 4

Torridge Pool Swim Torquay Ltd Smart Fitness - South Molton Riviera International Centre

01237 471794 01803 323400 01769 572766 01395 443637

The Big Sheep 01237 472366

Broomhill Sculpture Gardens 01271 850262

Dartington Crystal 01805 626269 Milky Way Adventure Park 01237 431255

18 19 20 21

01392 221771 01392 253553 01271 73361 01404 42325 01297 35800 01822 832900 01392 253453 01297 552000 01392 253353 01803 857151 01822 611013 01297 35235 01752 307000 01752 263284 01752 564564 01752 222200 01752 792840

Combe Martin Wildlife and Dinosaur Park 01271 882486

Grand Western Horseboat Co. 01884 253345

Tapeley Park Gardens 01271 342558

Quince Honey 01769 572401

Tiverton Museum 01884 256295

Bideford Bicycle Hire 01237 424123

Castle Drogo 01647 433306

Quad World 01392 881313

Clovelly Court Gardens 01237 431781 Hartland Abbey 01237 441264

Crealy Adventure Park 01395 233200

Docton Mill 01237 441369

Bicton Park 01395 568465

77 3 1

RHS Garden Rosemoor 01805 624067

Beer QuarryCaves 01297 680282


The Gnome Reserve & Wild Flower Garden 0870 845 9012

Burrow Farm 01404 831285


Dingles Steam Village 01566 783425

8 2


Morwellham Quay 01822 832766

56 1 13 5 6 11

Crownhill Fort 01752 7937540

9 10


Plymouth Ski Centre 01752 600220 Smeaton’s Tower 01752 600608

Powderham Castle 01626 890243 Canonteign Falls 01647 252434



Cardew Teapottery 01626 832172

2 84

6 19 21 5 18 3 20 4 17

Plymouth Pavillions 0845 146 1460

9 16 12


Babbacombe Model Village 01803 315315




Prickly Ball Farm & Hedgehog Hospital 01626 362319

Barbican Glassworks 01752 2224777 National Marine Aquarium 01752 600301

Paignton Zoo 01803 697500 South Devon Railway 01364 642338

Dartmoor Zoological Park 01752 837645 River Dart Adventures 01364 652511 =

Buckfast Abbey 01364 642519

Sorley Tunnel 01548 857711

PHAB (Physically Handicapped and Able Bodied) clubs Care choices have you at a loss? Call for more information go to

Becky Falls 01647 221259 =

Otters & Butterflies 01364 642916

Quaywest Waterpark 01803 555550


Gateway Clubs, social and leisure opportunities from MENCAP. Visit: on 01872 321 327 or see page 106 for more details. for the latest updates.

Activity & Therapy

Riding for the Disabled

South West Lakes Trust South West Lakes Trust was established as a charity in April 2000, to manage, provide and promote public access, recreation, and conservation on and around inland waters in the South West of England. Around 2 million visits are made to sites managed by the Trust each year, many by visitors who come from outside the region. South West Lakes Trust operates in the counties of Devon, Cornwall and Somerset and divides its work between charitable, administrative and trading activities as follows: Charitable: Countryside Service, Public access, Education and Conservation and management of forestry and land at fifty locations covering 5,000 hectares of land. Administrative: Central support in administration, marketing, finance, development and planning. Trading: Fisheries - 13 game & 14 coarse, Watersports - 5 training centres, Catering, Functions and Gifts

Other Projects Since its inception in 2000 South West Lakes Trust has successfully secured a variety of funding from numerous awarding bodies, some other projects are listed below and further information is available in our annual reports and from Head Office on 01566 771930 or

Past Projects Example case study: Porth Environmental Enhancements Project In the spring of 2005 the Trust received confirmation of funding for the long-awaited Porth Reservoir Environmental Enhancements Project. Porth Reservoir near Newquay is a designated Bird Sanctuary and a popular coarse fishery attracting a large number of anglers, in particular for competitions. The main aim of the project was to enhance facilities and to provide new access for both able and less-able visitors. A variety of educational resources have been introduced to the Lake; including interpretation boards. Other aspects have included awareness raising days, the creation of a local schools partnership and guided walks to develop a Walking to Health programme.

• • • • • • • • • •

Access at the site has been vastly improved with installation of wheelchair-friendly fishing platforms and two bird hides. There are also improvements to the visitor centre and a nature trail with links to other footpaths in the area.

Contact South West Lakes Trust Head Office, Lidn Park, Launceston Tel: 01566 771930 |

Lopwell Local Nature Reserve Lakeside Function Suite & Visitor Centre, Roadford Lake Stithians Lake Angling and Watersports Centre West Devon and Dartmoor Sustainable Education Project Greenbridge Working Wonders for Wildlife Conservation Volunteers Working for a Cleaner Future Conservation Through Education & Knowledge Waste Management

BTCV Green Gyms

If gardening as a form of physical activity appeals to you or if you’re just looking for a way to connect more with the earth on a personal level, consider joining a Green Gym. Green Gyms provide a fun, socially interactive environment that offers a great way to get fit and connect with people in your community who are interested in doing something great for the planet. BTCV is a conservation charity that runs Green Gyms, local programs whereby you are led through some warm-up exercises followed by conservation or gardening work at your own speed, with the guidance of a trained leader. Green Gyms are a great way to take care of yourself and the planet at the same time. According to BTCV’s website, “Physically active people are up to 50% less likely to suffer from a heart attack or stroke, but over 70% of us are not active enough to benefit.” You don’t need to be pumping iron all the time to lead an active lifestyle.


Visit or contact your local office for more details. Plymouth Office: contact Fran Bryant, tel: 01752 301416 email: Exeter Office: contact Kari Bettoney, tel: 01392 666460 email: Torbay office: tel: 01803 293479

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

The Woodland Trust has over 1,000 woods across the UK covering more than 20,000 hectares (50,000 acres). Why not pack up a picnic and explore your local Woodland Trust wood? They are free to visit. Woodland guides The Woodland Trust’s Exploring Woodland guides, in assoication with publisher Frances Lincoln, describe beautiful woods to visit in different regions and countries of the UK. Fully illustrated with maps and photographs, these are essential for anyone who enjoys kicking up autumn leaves, likes to relax in the dappled shade of an ancient tree or loves catching the spring glory of carpets of bluebells. Both public and privately-owned woods are featured and all are accessible. Colourfully written entries capture the wood’s atmosphere, describing historical features, seasonal interest, setting and wildlife to spot.

Abbey Mead Natural Health Centre 7 Plymouth Road, Tavistock, PL19 8AU, 01822 614814 The Devon Clinic 55 Hyde Rd, Paignton, TQ4 5BP 01803 500300 Exeter Natural Health Clinic Queens Walk, 83/84 Queen St, Exeter, EX4 3RP, 01392 422555 The Haven 24 West Street, Ashburton, TQ13 7DU, 01364 654 954

Mid Devon Natural Health Centre, Call: Carol 01363 82794 or Sarah-Jayne 01363 877851 Plymouth Natural Health & Healing Centre Unity House, 175 Outland Road, Plymouth, PL2 3PY 01752 770048

Woodland Trust membership

North Devon Natural Health Centre, Broad Lane, Appledore, Bideford, EX39 1NE 01237 472064

The Woodland Trust is the UK’s leading woodland conservation charity. We own and care for over 1,000 woods, covering 50,000 acres (20,000 hectares), virtually all of which are open for all to visit. We have the support of 194,000 members who are crucial to our work. Their support helps us acquire and restore ancient woodland sites, fight to save woods under threat, campaign on important issues such as climate change, and create new woodland for wildlife and people to enjoy. Membership of the Woodland Trust costs from as little as £2.75 a month and every new member will receive a free tree dedicated in their name. Joining us is easy!

Riding for the Disabled Association

For every new member who joins, we can care for and protect half an acre of native woodland. Membership Sign up: Freephone: 0800 026 9650 Email:

Surfer’s Against Sewage SAS represents all recreational water users in the UK, from surfers and sailors, through to bodyboarders and windsurfers. The campaigns protect the coastal environment for all to enjoy, and promote a clean and safe water environment for people to enjoy and practice a wide variety of sports that rely on these marine resources. Membership and Shop Enquiries: Campaign Enquiries: Fundraising and Sponsorship Enquiries:

01872 553001 01872 555950 01872 555945

Care choices have you at a loss? Call

RDA is proud to be celebrating over 40 years of delivering opportunities for therapy, achievement and enjoyment to people with disabilities. Founded as a National organisation in 1969, RDA now has 500 Member Groups across the UK – together, these Groups help 23,000 people to take part in riding, carriage driving and vaulting activities. RDA gives individuals the opportunity to: Reach therapeutic goals Achieve their personal ambitions Combat social isolation Develop life skills Experience the outdoors Connect with animals

• • • • • •

We recommend that you phone your Local County Chairman on 0845 450 7027 for further details on the groups in your area, volunteering or riding. Please remember that our County Chairmen are also volunteers so if you can not contact them immediately please do try again.

on 01872 321 327 or see page 106 for more details.


Activity & Therapy

Treatments & Therapies

Woodland Trust Woods

Sheltered Housing Sheltered Housing (Retirement Housing) in Devon is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early. Schemes and options Sheltered housing is often called retirement housing or wardenassisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 60 dwellings which may be bedsits, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. Scheme Manager (Warden) The scheme manager/warden is usually expected to: • Get to know older people living in their scheme; giving them information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate. When in the building the scheme manager will also respond to the emergency alarm. • Manage the scheme, e.g. looks after the maintenance of the communal areas. However, the scheme manager is employed by the management organisation and the duties vary considerably between schemes. Some have a resident manager/warden and a 24- hour service; others have visiting or part time staff. The scheme manager/warden is NOT expected to provide personal care for residents, nor to carry out tasks like shopping or cleaning. The scheme manager/warden’s salary and overheads account for a large part of the service support charges paid by both tenants and owner-occupiers. Community alarms • Offer reassurance that help is at hand if needed • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day • If help is needed the centre will alert relatives or friends,


Care choices have you at a loss? Call

or contact your doctor or the emergency services. Alarm Systems are often used to provide assistance when the scheme manager/warden is not on duty or not in the scheme.

Is It Right For You? There are some important issues to consider when deciding whether sheltered or retirement housing is right for you. These included: • if you need additional support or services, is it possible to organise them in your current home? • how do you feel about moving into smaller accommodation, the possibility of having to buy smaller furniture, getting rid of possessions and the loss of a private garden? • how do you feel about living in accommodation exclusively occupied by older people? • if you are considering moving to a new area, are you moving away from friends, family and surroundings you know well? • although you will want to discuss this with loved ones, make sure the final decision is yours. Moving to please someone else is not a good idea. Choosing a scheme Once you have decided to move to sheltered/retirement housing, you will need to consider which features are important to you. It is advised to visit several schemes and meet the scheme manager/warden and other residents. You may want to consider: location, local facilities and transport, communal facilities, whether pets are allowed, design and accessibility of the building, noise, security, whether there is a residents/tenants association, cost of rent/service/support charge, whether the cooker and fridge is provided, what kind of heating system is there and how it is controlled and what will happen if you become frail and need help with domestic tasks and personal care. Finding a scheme Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at or email at Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the on 01872 321 327 or see page 106 for more details.

in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit. Buying You may also consider purchasing property. Prices and types of property vary enormously. A small second-hand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided. Information Sourced from the Elderly Accommodation Counsel (EAC). Visit, or call 020 7820 1343.

Companies offering sheltered housing for rent Abbeyfield Society,

South West Society Ltd,

Tel: 020 7898 1800

c/o the Area Housing Manager on 07733 890 200

Abbeyfield House, Saffron Park, Kingsbridge, TQ7 1RL


Buckland Monachorum Society Ltd,

Tel: 01548 854 090 South West Society Ltd (Paignton),

c/o Pilcher’s Field, The Crescent, Crapstone, Yelverton, PL20 7PS

Abbeyfield Park House, 13-15 Garfield Rd, Paignton, TQ4 6AX

Tel: 01392 273462

Tel: 01822 853 448 Colyton Society Ltd,

Tel: 01803 550 190 South West Society Ltd (Torquay),

Dartington Housing Association Ltd,

Abbeyfield Sanders Court, 4 Manor Rd, St Marychurch, Torquay, TQ1 3JX

Forder Lane House, Forder Lane, Dartington Totnes, TQ9 6HT

Tel: 01803 316 164 South West Society Ltd (Torrington),

Tel: 01803 863550

Marjorie Baker House, Vicarage St, Colyton, EX24 6LJ

Tel: 01297 553 800 Exmouth Society Ltd, Harding House, 101 Salterton Rd, Exmouth, EX8 2NG

Tel: 01395 277 404

Holsworthy Society Limited, Densham Court, Croft Rd, Holsworthy, EX22 6BW

Tel: 01409 254 249 Honiton Society Ltd, Stanhope House, 36 High St, Honiton, EX14 1PJ

Tel: 01404 43322 Plymouth Society Ltd, 7 Lockington Avenue, Hartley, Plymouth, PL3 5QR

Tel: 01752 709 306 Seaton & District (Devon) Society Ltd, Far End, Common Hill, Seaton, EX12 3AQ

Tel: 01297 24039

Sidmouth Society Ltd, Abbeyfield Court, Station Rd, Sidmouth, EX10 8NW

Tel: 01395 515 366

South Molton Society Ltd, 10 Oak Meadow, South Molton, EX36 4EY

Tel: 01769 572 813

Glen Torr, Villa Rd, Torrington, EX38 8DZ

Tel: 01805 625 455 Tavistock Society Ltd (Tavistock), 60 Plymouth Rd, Tavistock, PL19 8BU

Tel: 01822 614 934 Tiverton Society Ltd, 6 Butterleigh Drive, Tiverton, EX16 4PN

Tel: 01884 256033 Teignmouth Society Ltd, Abbeyfield House, Heywoods Rd, Teignmouth, TQ14 8LN

Tel: 01626 778 011

Devon & Cornwall Housing Association, 5 Heathlands Business Park, Heathlands Rd, Liskeard, Cornwall PL14 4DH

Tel: 0300 123 8080 East Devon District Council, Communities Directorate, Council Offices, Knowle, Sidmouth, EX10 8HL

Tel: 01395 516551 Eden Cottages Trust, Luscombe Maye, 6 Fore St, South Brent, TQ10 9BQ

Affinity Sutton, Level 6, 6 More London Place, Tooley St, London SE1 2DA

Tel: 020 8313 0660

Tel: 01364 646175 Exeter City Council, Housing Advice Centre, Civic Centre, Paris St, Exeter, EX1 1RQ

Anchor Trust,

Tel: 01392 265 726

Milestone Place, 100 Bolton Rd, Bradford BD1 4DH

Exeter Municipal Charities,

Tel: 0845 140 2020

Chichester Mews, 22A Southernhay East, Exeter, EX1 1QU

Church of England Pensions Board, Church House, 29 Great Smith St, London SW1P 3PS

Care choices have you at a loss? Call

18 Southernhay East, Exeter, EX1 1QD

Tel: 01392 201 550

on 01872 321 327 or see page 106 for more details.


Sheltered Housing

greatest housing need, at rents which are affordable perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: • Some degree of housing need because of the physical condition of their present home; • Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; • That they are not easily able, for whatever reason, to buy rather than rent; • That (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country, councils and RSL’s receive applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is

Fox & Crewdson’s Charity,

North Devon Homes,

Sarah Roope Almshouses Trust,

6 St Austin Close, Ivybridge, PL26 9BZ

Westacott Rd, Barnstaple, EX32 8TA

18 Raddicombe Close, Brixham, TQ5 0HB

Tel: 01752 698 139

Tel: 01271 312 500

Tel: 01803 856 729

Frances Almshouse Charity,

Officers Association,

St Petrocks & Heavitree, Parish Lands Charity, Council Chambers, Stations Rd, Buddleigh Salterton, EX9 6RL

Mountbarrow House, First Floor, Elizabeth St, London SW1W 9RB

Tel: 01395 442 223

Guinness Care and Support Ltd, (Please see advert on page 41) Hillfields House, Matford Court, Sigford Rd, Exeter EX2 8NL

Tel: 01392 686686

Hanover, Nelson House, Alington Rd, Eynesbury, St Neots, Cambridgeshire PE19 6RE

Tel: 0800 280 2575

Signpost Housing Association Ltd,

Tel: 0845 873 7143

Signpost House, Sunrise Business Park, Blandford Forum, Dorset DT11 8SA

Tel: 01258 484 800

Sir George Cary Almshouses, Pilton United Charities,

4 Court Rd, Torquay, TQ2 6SE

Little Orchard, Braunton Rd, Barnstaple, EX31 1GA

Tel: 01803 607586

Tel: 01271 342 590

Sir Warwick Hele’s Almshouses, 37 Knighton Rd, Wembury, PL9 0EA

Plymouth Almshouse & Assistance Charity,

Tel: 01752 862 579

Salt Quay House, c/o Foot Anstey, 4 North East Quay, Plymouth PL4 0BN

South Devon Hotel,

Tel: 01752 266 371

St Margarets Rd, St Marychurch, Torquay, TQ1 4NP

Tel: 01803 327 018

Plymouth Charity Trust, 41 Heles

Haven Homes Devon,

Terrace, Prince Rock, Plymouth, PL4 9LH

South Western Housing Society,

Tel: 01752 663 107

504 Worle Parkway, Weston Super Mare, Somerset BS22 6WA

Plymouth Community Homes,

Tel: 0117 968 0110

Sheltered Housing Team, 106 Whinbank Rd, Crownhill, Plymouth PL5 3AZ

Sovereign Housing Association,

Mohuns Close, Tavistock, PL19 9BJ

Tel: 01822 612520 or 07779704790

Highweek Charities, Lark Rise, 18 Gaze Hill, Newton Abbot, TQ12 1QL Tel: 01626 353 831

Housing 21, 9 Avro Court, Ermine Business Park, Huntingdon, Cambridgeshire PE29 6WG Tel: 0370 192 4000

Lanyon Almshouses, Charity Trustees Office, Greenbank House, Greenbank Rd, Plymouth PL4 7LY

Tel: 01752 663107 Mackrell’s Charity, Church House, Queen St, Newton Abbot, TQ12 2QP Tel: 01626 202 404

Mid Devon District Council, Housing Division, Phoenix House, Phoenix Lane, Tiverton, EX16 6PP

Tel: 01884 234 289 MHA, Lyon Court, Walsworth Rd, Hitchin, Herts SG4 9SX

Tel: 0113 271 5805

Mount Dinham Cottage Trust, Cornerstone Housing Ltd, 18 southernhay east, Exeter, EX1 1QD

Tel: 0800 917 9452

Abbey House, North Rd. West, Plymouth, PL1 5DH

Raglan Housing Association Ltd,

Tel: 0845 872 5353

Unit 4, Vincent Court, 89 Soundwell Rd, Staple Hill, Bristol BS16 4QR

St Annes & St Francis Almshouses,

Tel: 0845 070 7772 Ridgeway Community Housing Association,

Tel: 01395 442 223

Sarsen Court, Horton Avenue, Cannings Hill, Devizes, Wiltshire SN10 2AZ

Sutcombe Almshouses,

Tel: 01380 735 383

Culverden Cottage, Sutcombe, Holsworthy, EX22 7PR


Tel: 01409 241 882 Riviera Housing Trust,

Torbay Business Park, Woodview House, Woodview Rd, Paignton, TQ4 7HP

Tarka Housing,

Tel: 01803 696 123

Gammaton Rd, East the Water, Bideford EX39 4FG

Riverside ECHG,

Tel: 01237 428 080

2 Estuary Boulevard, Estuary Commerce Park, Liverpool L24 8RF

Teachers Housing Association,

Tel: 0845 111 0000

Rugby Chambers, 2 Rugby St, London WC1N 3QU

Sanctuary Shaftesbury,

Tel: 020 7440 9440

Estuary House, Peninsula Park, Rydon Lane, Exeter, EX2 7XE

Tel: 0800 083 9283

Teign Housing,


Templar House, Templar’s Wharf, Collett Way, Newton Abbot, TQ12 4PH

Tel: 01392 260535


St Petrocks & Heavitree, Parish Lands Charity, Council Chambers, Station Rd, Buddleigh Salterton, EX9 6RL

Care choices have you at a loss? Call

Tel: 01626 322 722

on 01872 321 327 or see page 106 for more details.

Market House, 18A Bampton St, Tiverton, EX16 6AA Tel: 01884 251 444

Thomas Pocklington Trust,

Sheltered Housing

Tiverton Almshouse Trust,

Assisted Living Homes & Extra Care Housing in Devon

5 Castle Row, Horticultural Place, Chiswick, London W4 4JQ

Astor Court,

Norah Bellot Court,

Tel: 020 8995 0880

6 Cattedown Rd, Plymouth, PL4 0PF

Vicarage St, Barnstaple, EX32 7ES.

Managed by Signpost Housing Association Ltd,

Tel: 0113 271 5805

Tel: 01258 484 800

Castle Ham Lodge,

Pocklington Rise, George Lane, Plympton, Plymouth, PL7 1LJ.

Tor Homes, Tor House, St Peters Quay, Totnes, TQ9 5SH

Tel: 01803 869 600

1 Castle Rd, Okehampton, EX20 1HT

Managed by MHA,

Twyford Trust, The Island, Lowman

Managed by Guinness Care and Support Ltd,

Managed by Thomas Pocklington Trust,

Green, Tiverton, EX16 4LA

Tel: 01275 395 300

Douro Court,

Runnymede Court, Leypark Walk, Estover, Plymouth, PL6 8UE

Tel: 01884 254 899 Westcountry Housing Association Ltd,

Brook Rd, Ivybridge, PL21 0LS.

Tel: 020 8995 0880

Managed by Guinness Care and Support Ltd,

Managed by Hanover

Hatfield House, Hatfield Rd, Torquay, TQ1 3HF

Tel: 01803 200 300

Tel: 01275 395 300

Tel: 0800 280 2575



West Devon Homes Ltd,

St Barnabas Court, 1a St Barnabas Terrace, Stoke, Plymouth, PL1 5NL

Westhill Rd, St Marychurch Rd, Torquay, TQ1 4NS.

         by Ridgeway Community Managed Managed by Sanctuary Shaftesbury, Housing Association  083 9283 Tel: 01380 735 383   Tel: 0800      sanctuary.shaftesbury@ info@          exeter Whiteford Charity, leukaemia 37 Scott Rd, Plymouth, PL2 3DX      St Pauls Court, fund Tel: 01752 559 994 Jack Sears House, 17 Torridge Way, Efford, Plymouth PL3 6JG  The Quay, Plymouth Rd, Tavistock, PL19 8AB

Tel: 01822 813 770

Dartmouth Rd, Paignton, TQ4 6LG.

Managed by Ridgeway Community

Managed by Guinness Care and Support Ltd, Tel: 01392 686686

Housing Association,


Wilton Memorial Trust,

Waterloo House, 15a Duke St, Dartmouth, TQ6 9PY Tel: 01803 834  766 

Tel: 01380 735 383

          info@                           

  Fund Leukaemia Exeter

                  Patient Care Our vision is to support the excellent work of the          ELF provides support to both Haematology Centre based at the RD&E Hospital, for the          patients and their relatives. We do benefit of patients in Devon and beyond. The ultimate            exeter this holistically, aiming to care for vision is to try and help make leukaemia, lymphoma and leukaemia   fund patients’ emotional and other blood disorders history across the South West.         physical 


exeter wellbeing whilst they are treated              fund at the Haematology Centre. We Equipment  have a counsellor, aromatherapist, The charity purchases and maintains specialist equipment for everyday     masseuse          from and physiotherapist. the Centre. This ranges pieces that make patient’s                     We also supply Yarty Ward with Wii games consoles and lives easier, like electric beds, to very specialised apparatus that        exercise bikes for the ELF Physical Wellbeing programme. enable the medical team to diagnose illness with greater efficiency.

   

      leukaemia 

 

     Patrons       Research            is  Our Patron Steve Rider, former      ELF  provides  funds for               Sports Presenter,    ITV       scientists, and students,  Senior  and is supported by Sir John including the purchase of 

                        

consumables to undertake a variety of haematological research projects,       including molecular genetics studies.

Evans, Jo Pavey and David FitzGerald as Vice Patrons.

     Tel: 01392 493344 | | Facebook |      

Care choices have you at a loss? Call 

on 01872 321 327 or see page 106 for more details.


Information This section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed. Contact Adult Social Care Devon County Council Care Direct

Devon Partnership NHS Trust 0845 1551 007

The first point of contact for all calls -for older people and adults with physical & sensory disabilities -part of MyDevon Customer Service Centre. e-mail:

Emergency Duty Team (out-of-hours):

0845 6000 388

Mon-Thurs from 5pm-9am the next working day Fri’s from 4pm and throughout every weekend and all bank holidays until 9am on the next working day.

Plymouth Adult Social Care:

01752 668000

Contact Centre Customer service, Fair Access to Care Department of Community Services.

Emergency Duty Team (out-of-hours): 0845 6000 388 or 01752 668000 Torbay Adult Social Care:

01803 219700

Torbay Care Trust’s Customer Service Centre is open from 8am-6pm five days a week.

Emergency Duty Team (out-of-hours): 0845 0568 032 or 01803 524519 Devon Doctors On Call:

Safeguarding Adults Devon: 0845 155 1007 Plymouth: 01752 306459 Torbay: 01803 219831 Police: 08452 777 444 or in emergencies: 999


01392 208866

Devon Primary Care Trust

0845 140 5005

(PALS,) NHS Devon Commissioning (PALS) 01392 267665 Headquarters, County Hall, Topsham Road, Exeter, EX2 4QL | If you live in North Devon (PALS) 01271 341555 Information Centre, Level 2, North Devon District Hospital, Raleigh Park, Barnstaple, EX31 4JB |

Plymouth Hospitals NHS Trust

0845 1558123

(PALS,) General Office, Level 7, (PALS) 0845 155 8123 Derriford Hospital, Crownhill Rd, Plymouth, PL6 8DH |

Plymouth Teaching 01752 434111 Primary Care Trust (PALS) 0845 155 8121 (PALS), Local Care Centre, Mount Gould, Plymouth, PL4 7PY |

RD&E NHS Foundation Trust

01392 411611

(PALS), RD&E NHS Foundation Trust, (PALS) 01392 402093 Health Information Centre, Main Concourse, Wonford Hospital, Barrack Road, Exeter, EX2 5DW |

South Devon Healthcare Trust PALS, South Devon Healthcare Trust, (PALS)

01803 614567

South Western Ambulance Service NHS Trust (PALS)

01392 261585

Torbay Care Trust

01803 210500

01803 655838 Level 4, Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA |

01392 261585 (PALS,) South Western Ambulance Service NHS Trust, Governance Department, Unit 3 Abbey Court, Eagle Way, Exeter, EX2 7HY |

01392 382338

If concerned about a person living in an adult placement:

South West Adult Placement Schemes (SWAPS):

(PALS,) Devon Partnership Trust, (PALS) 0800 0730741 Wonford House Hospital, Dryden Rd, Exeter, EX2 5AF |

0845 6710 270

Devon Doctors provides the urgent out-of-hours GP service in Devon. You can also contact us via a telephone message at your own practice. Our service is available to everyone in Devon, including unregistered patients and visitors to the county.

Safeguarding Adults Team:

Hospital Trusts

01626 360170

Care choices have you at a loss? Call

PALS, Torbay Care Trust, (PALS) 01803 557425 Paignton Hospital, Church Street, Torquay, TQ3 3AG |

on 01872 321 327 or see page 106 for more details.

Axminster Hospital

Launceston General Hospital

01297 630400

Chard Road, Axminster, EX13 5DU

Ashburton & Buckfastleigh Hospital

01566 765650

College Road, Launceston, Cornwall, PL15 9JD

Lynton Resource Centre Lee Rd, Lynton, EX35 6BP

01364 652203


Moretonhampstead Hospital

01598 753226 01598 753310

01647 440217

9-15 Eastern Road, Ashburton, Newton Abbot, TQ13 7AP

Ford Street, Moretonhampstead, Newton Abbot, TQ13 8LN

Barnstaple Health Centre

Mount Gould Hospital

01271 371761

Vicarage Street, Barnstaple, EX32 7BH

Bideford Community Hospital

01237 420200

Abbotsham Road, Bideford, Devon, EX39 3AG

Bovey Tracey Hospital

01752 268011

Mount Gould Road, Mount Gould, Plymouth, Devon, PL4 7QD

Musgrove Park Hospital

01823 333444

Musgrove Park, Parkfield Drive, Taunton, TA1 5DA

01626 832279

Newton Abbot Hospital

01626 324500

Furzeleigh Lane, Bovey Tracey, Newton Abbot, TQ13 9HJ

West Golds Road, Jetty Marsh, Newton Abbot, TQ12 2TS

Brixham Hospital

North Devon District Hospital

01803 881399

Greenswood Road, Brixham, Devon, TQ5 9HW

Budleigh Salterton Hospital

01395 442020

East Budleigh Road, Budleigh Salterton, EX9 6HF

Capio Mount Stuart Hospital

01271 322577

Raleigh Park, Barnstaple, EX31 4JB

01803 313881

St Vincent’s Road, Torquay, TQ1 4UP

The Cedars Coombehaven: Delderfield: Dryden Road, Wonford, Exeter EX2 5SN

01392 403601 01392 403602

Crediton Hospital

01363 775588

Nuffield Health

0800 015 5020

Exeter Hospital: Wonford Road, Exeter, EX2 4UG Plymouth Hospital: Hospital Equiries: Customer Advice Line: Derriford Road, Plymouth, PL6 8BG Taunton Hospital: Staplegrove Elm, Taunton, TA2 6AN

01392 276591

Okehampton Community Hospital

01837 658000

01752 775861 01752 788088 01823 286991

Cavell Way, Okehampton, EX20 1PN

Western Road, Crediton, EX17 3NH

Ottery St Mary Hospital Dartmouth & Kingswear Hospital

01803 832255

01404 816000

Keegan Close, Ottery St. Mary, EX11 1DN

South Embankment, Mansion House Street, Dartmouth, TQ6 9BD

Paignton Hospital Dawlish Community Hospital

01626 868500

01803 557425

Church Street, Paignton, TQ3 3AG

Barton Terrace, Dawlish, EX7 9DH

Plympton Hospital Derriford Hospital

0845 155 8155

Market Road, Plymouth, Devon, PL7 1QR

01395 279684

Royal Devon and Exeter Hospital (Wonford)

01752 314 500

Derriford Road, Crownhill, Plymouth, PL6 8DH

Exmouth Hospital Claremont Grove, Exmouth, EX8 2JN

Franklyn Hospital

Barrack Road, Exeter, EX2 5DW

01392 208400

Franklyn Drive, Exeter, EX2 9HS

Heavitree Hospital

01392 411611

01409 253424

01404 540540

01395 512482

South Hams (Kingsbridge) Hospital

01548 852349

South Molton Hospital

01769 572 164

Widgery Drive, South Molton, EX36 4DP

01271 863448

St. Brannocks Park Road, Ilfracombe, EX34 8JF

Langdon Hospital,

Sidmouth Hospital (Victoria Hospital)

Plymouth Road, Kingsbridge, TQ7 1AT

Marlpits Lane, Honiton, EX14 2DE

Ilfracombe Tyrrell Hospital

01297 23901

All Saints Road, Sidmouth, EX10 8EW

Dobles Lane, Holsworthy, EX22 6JQ

Honiton Hospital

Seaton Hospital Valley View Road, Seaton, EX12 2UU

Gladstone Road, Exeter, Devon, EX1 2ED

Holsworthy Hospital

01392 411 611

Stratton Hospital

01288 287700

Stratton, Bude, Cornwall, EX23 9BR

01626 888372

Exeter Road, Dawlish, Devon, EX7 0NR

Care choices have you at a loss? Call

Tavistock Hospital

01822 612233

Spring Hill, Tavistock, PL19 8LD

on 01872 321 327 or see page 106 for more details.



Hospital Contacts

continued‌ Teignmouth Hospital

Citizens Advice Bureau

01626 772161

Mill Lane, Teignmouth, TQ14 9BQ

Axminister Tiverton and District Hospital

01884 235400

01404 44213

Lea Combe House, Lyme Close, Axminister, EX13 5BA

Kennedy Way, Tiverton, EX16 6NT

Barnstaple Torbay District General Hospital

01803 614567

01271 377077

Ground Floor, Belle Meadow Court, Albert Lane, Barnstaple, EX32 8RJ

Lawes Bridge, Torquay, TQ2 7AA

Bideford Torrington Hospital

01805 622208

01237 473161

28a Bridgeland Street, Bideford, EX39 2PZ

Calf Street, Torrington, EX38 7BJ

Bude Totnes Hospital

01803 862622

01288 354531

Neetside, Bude, Cornwall, EX23 8LB

Coronation Road, Totnes, TQ9 5GH

Crediton Whipton Community Hospital

01392 208333

01363 778410

Council Offices, Market Street, Crediton, EX17 2BN

Hospital Lane, Whipton, Exeter, EX1 3RB


01884 234926

Town Hall, 1 High Street, Cullompton, EX15 1AB

Age Concern / UK


01626 864110

Tunnicliffe, Barton Hill, Dawlish, EX7 9QQ

Barnstaple & District Association

01271 324488 East Devon (Exmouth)

1 Litchdon Street, Barnstaple, EX32 8ND


01363 775008

Deep Lane Centre, Deep Lane, Crediton, EX17 2BX


0845 296 7810




01395 271242

01837 55838

2 Crediton Road. Okehampton, EX20 1LU |

01752 318037

Elspeth Sitters House, Hoegate Street, Barbican, Plymouth PL1 2JB |

01271 863 549

The Candar, Ilfracombe EX34 9ES

01803 862392

The Watermark Community Room, Erme Court, Leonards Road, Ivybridge, PL21 0SZ

Newton Abbot Plymouth

01404 44213

Library & Information Centre, 48-50 New St, Honiton, EX14 1BS

Ivybridge Okehampton & Torridge

01409 25337

Manor Offices, North Road, Holsworthy, EX22 6DJ

Unit 1, Manaton Court, Manaton Close, Matford Business Park, Marsh Barton Trading Estate, Exeter, EX2 8PF |

36a Rolle Street, Exmouth, EX8 2SH |

0844 4994101

Wat Tyler House, 3 King William Street, Exeter, EX4 6PD

Holsworthy Devon (Exeter),

01395 264645

Town Hall, St Andrews Road, Exmouth, EX8 1AW

01626 203141

5b Bank Street, N. Abbot TQ12 2JL


01803 521726

29 Palace Avenue, Paignton

Tiverton, Cullompton & District,

01884 242052/

Beck House, Beck’s Square, Tiverton, EX16 6PJ 255369 |


Torbay (Paignton),


01803 555181

Sandwell House, 4 Dendy Road, Paignton, TQ4 5DB |

08448 269 717

2nd Floor, Cobourg House, 32 Mayflower Street, Plymouth PL1 1QX

01837 52105

The Village Centre, Tavistock Road, Princetown, PL20 6QE


01404 44213

The Community Partnership, Mill St, Sidmouth EX10 8DF

Plymouth Senior Voice Services consists of five different services, namely Information & Advice, Housing Advocacy, Carers Support, Phone Friends, and Holiday Friends. We are based at Elspeth Sitters House, Hoegate Street, Plymouth PL1 2JB Tel: 01752 665424

South Molton

01271 377077

The Amory Centre, South Molton, EX36 3BU


01822 612359

Kingdon House, North Street, Tavistock, PL19 0AN


Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

01626 776770

Teignmouth Library, Fore Street, Teignmouth, TQ14 8DY

Torquay (Barton)

South Hams CVS

01803 862266

The Cottage, Follaton House, Plymouth Road, Totnes TQ9 5NE |

01803 323761

Lymington House, Barton Hill Way, Torquay, TQ2 8JG

Teignbridge CVS

Torquay, Brunel Surgery (Fore St)

Forde House, Brunel Road, Newton Abbot TQ12 4XX |

01803 325123

01626 215907

Fore St, St Marychurch, Torquay, TQ1 3LA

Torridge Voluntary Services Torquay, Brunel Surgery (St Albans Rd) 01803 312233 St Albans Rd, Babbacombe, Torquay, TQ1 3SL

Torquay, Old Mill

01237 420130

14-14a Bridgeland Street, Bideford, EX39 2QE |

01803 605939

19 Old Mill Rd, Chelston, Torquay, TQ2 6HW

Torridge, Mid Devon and Bude (Tiverton) 01884 234926

National Contacts

The Town Hall, St Andrew Street, Tiverton, EX16 6PG

Admiral Nursing DIRECT Torrington

01237 473161

Castle Hill, South Street, Torrington, EX38 8AA

South Hams (Totnes)

01803 862392

The Cottage, Follaton House, Plymouth Road, Totnes TQ9 5NE

West Devon (Okehampton)

01837 52574

The Ockment Centre, North Street, Okehampton, EX20 1AR

0845 257 9406

The Admiral Nursing Direct Helpline, has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance. The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back, or email questions to us Wonford Community Centre Action on Elder Abuse,

Wonford District Centre, Exeter, EX2 6NF

020 8835 9280

Action on Elder Abuse, PO Box 60001, Streatham, SW16 9BY |

Devon Association of Councils for Voluntary Service

Devon Carers’ Link

The Alzheimers Society,

08456 431 341 |

Arthritis Care

East Devon CVS

Working with and for all people with arthritis to put them in control of their arthritis, and their lives.

01404 549045

Ridgeway House, Ridgeway, Ottery St Mary, EX11 1DT |

Exeter CVS

01392 202055

Wat Tyler House, King William Street, Exeter EX4 6PD |


01884 255734

0808 800 4050

08705 134925

A non profit making public information, advisory and advocacy service elderly care funding advice. |

Care Quality Commission (CQC) Involve - Mid Devon CVS

020 7306 0606

The UK’s leading care and research charity for people with dementia, their families and carers. Fax: 020 7306 0808 |

03000 616161

Raymond Penny House, Phoenix Lane, Tiverton EX16 6LU |

Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

North Devon Voluntary Services

Carers UK

01271 866300

149 High Street, Ilfracombe, EX34 9EZ |

020 7490 8818

Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. |

West Devon CVS Okehampton 01837 53392 13 East Street, Okehampton EX20 1AS Tavistock 01822 618224 5 King Street, Tavistock, PL19 0DS |

Care choices have you at a loss? Call

Counsel and Care

0845 300 7585

National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London, NW1 9PG Advice line open: Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. |

on 01872 321 327 or see page 106 for more details.




Leonard Cheshire Disability

020 3242 0200

66 South Lambeth Road, London, SW8 1RL


0808 808 1111

The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups.

Mind (National Association for Mental Health)

020 8519 2122

Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. |

The National Homecare Council

Down’s Syndrome Association Langdon Down Centre 2a Langdon Park Teddington TW11 9PS E-mail: website:

01379 678243

0845 450 0230

Advice & information, support group for people with osteoporosis

NHS Direct

0845 46 47


0808 8000 306

Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon

Parkinson’s Disease Society

They aim to help people with Down’s syndrome to live full and rewarding lives. They campaign about issues affecting people with learning disabilities.

0845 230 0372

is a representative of public sector organisations concerned with the commissioning and direct provision of homecare services, supporting people in their own homes.

National Osteoporosis Society

Down’s Syndrome Association

EMERGENCY SERVICES Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers.

999 or 112

You can use either number in the UK, from a landline or your mobile. When in Europe it is well worth remembering 112.

Someone to turn to...

0800 800 0303

Police Enquiries

01202/01305 222222


Emergencies: 999

0845 767 8000

Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone. They can advise of the nearest offices for help and offer solutions when there seems to be no way out. 0800 77 66 00 • •

SANEline volunteers currently handle an average of over 2000 calls every month from men, women and children affected by mental health problems as well as their carers and health professionals. The lines are open 6pm to 11pm every day. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Stroke Association

0845 3033100

Advice & information for stroke patients & their families. Bradley House, Harrier Way, Exeter EX2 7NY |


0300 123 2000

If you’re feeling stressed because of job insecurity, redundancy, debt or financial problems, don’t wait for things to get really bad before you seek help. Lines are open daily, 8am-10pm

Willow Foundation

01707 259777

The only charity of its kind providing special days for seriously ill 16 to 40 year olds throughout the UK.


029 2023 2668

A volunteering service which offers a range of practical services to help and support older people to live well, maintain their independence and play a part in their local community.


Care choices have you at a loss? Call



STARS - THE BLACKOUTS Common CausesTRUST and Preventative Advi HELPING PEOPLE WITH ASyncope HELPING in HAND Older People

The STARS charity (Syncope Trust And Reflex anoxic Seizures) Orthostatic Hypo SYNCOPE is the medical term for blackout that is causedand by support a suddentolack of blood provides information people who suffer with (Low blood pres supply to the brain. In older people (65 years syncope and lossmore of consciousness. Orthostatic Hypotension o and unexplained over) there is often than one potential cause of syncope. Syncope can have many different underlying causes; some can be

blood pressure falls excessive Orthostatic Hypotension ca

Remember – helpwhilst is at others hand. can If you or a family butsuffers can be commonly due to complex be easily treated. member from these symptoms – you are not alone. You can call our 24 Prevention Advice: Elevate Medication hour dedicated helpline – 01789 450564 – and talk in confidence your bed. Sleep with your h Syncope can beand caused by a side STARS effect ofteamdegrees. to one of our dedicated professional who willThis should help pressure up and decrease t some medications. The biggest culprits are listen andheart offerand help, advice andmedications, support ifsleeping needed. pressure drop when you get blood pressure

pills, anti-depressants and anti-inflammatory Patients with low blood pr drugs. These medications can decrease blood pressure and can chance Sometimes having someone toincrease talk to your – is all it takes. support stockings which wi blood pooling in the legs and of fainting.

Remember – you are not alone.

Postprandial Hypo Prevention Advice: Once prescribed, your (Lowering of blood pressu doctor should review your medications 01789 450564 | regularly to ensure they |are not causing Postprandial Hypotension is problems. Take medications as prescribed; do pressure within two hours o not take extra pills to make up for missed doses. Postprandial Hypotension o If you have any concerns, you can discuss circulation is needed to as these with youror healthcare professional. on 01872 321 327 see page 106 for more details. and this leads to a drop in Symptoms of Postprandial Dehydration be subtle with a slight dizzin


Information & Advice Publications Listed here different publications produced by Devon County Council and other bodies which you might find helpful Help with mobility problems

Devon County Council Care Direct Publications Call: 0845 1551 007 or visit: socialcare/factsheets.htm

Social Care for Adults Compliments, Comments & Complaints Getting the most out of life

Housing & Accommodation Fairer Charging Assessments for Supporting People Is a care home right for me? Choosing a care home what should I ask? I’ve chosen a care home - what happens next? Paying for short term/respite residential care Paying for long term residential care Housing related support Types of housing related support services and where to find them Supported Living Shared Lives - Adult Placements Devon Home Choice - Social Rented Housing Residential/Nursing Care for Younger Adults with Disabilities Living in my home with support - can I afford it?


FS50a FS50b FS50c FS58a

FS58b FS58c FS58d FS79a FS299 FS405

FS10a FS10b FS10c FS10d FS10e FS20a FS20b FS21 FS22 FS23 FS24 FS25

Help at home Charges for home care, day centres & community meals Domiciliary care services and how they are arranged Do you need day services? Help with meals Getting more out of life Community Mentoring Monitoring Care Services Social Care Reablement Adapting your home Moving and handling

Help with bathing and showering Bathing problems and simple solutions Bathing diagrams appendix Community Equipment Prescriptions Community Equipment Retailers - Exeter & East Devon - South Devon - North Devon Equipment to help in your home Moving and handling Where to buy RADAR keys in Devon

Safety in the home & personal safety Falls are no laughing matter Keeping well and safe at home Are you safe at home? Guide to Serious Case Reviews Safeguarding adults from abuse Mental Capacity Act Deprivation of Liberty Safeguards

FS16a FS16b FS16c FS11 FS12 FS14 FS104

Services for carers Helping carers to pursue leisure,education, training and work Carer Assessment guidance notes Take a Break Scheme for carers of adults Short-term breaks in residential or nursing homes Looking after your back information for carers


FS601 FS602

FS52 FS55 FS56


FS57 FS59 FS79b FS299

FS403 FS501 FS502 FS503 FS504 FS505 FS506

Other information Assessment and Fair Access to Care Your Information - the records we keep about you Seeing your Records Coping with a major personal crisis What is Advocacy? Mental Capacity Act What is a review? Guide to Personal Brokerage Single Assessment Process (SAP) What is a Memory Cafe Ethnic Monitoring Deprivation of Liberty Safeguards What does a Rehabilitation Officer for Visually Impaired do? What does a Rehabilitation Officer for Hearing Impaired do? An easy guide to what we do with information about you What do we mean by Registration?

FS1 FS3 FS4 FS5 FS13 FS14 FS17 FS18 FS68 FS90 FS103 FS104 FS200 FS201 FS310 FS401

Plymouth City Council

Adult Social Care Publications

Applying for or renewing a Blue Badge Blue Badges Parking for Blue Badge holders



FS2a FS51

How much we pay for your community-based care Help to complete DLA forms Attendance Allowance Completing an Attendance Allowance form Disability Living Allowance Pension Credit Council Tax Carers Allowance

FS9 FS400

Call: 01752 668000 or visit: socialcareandhealth/adultsocialcare/ leafletsandpublications.htm Sheltered housing - thinking about a change Self-directed support, personal budgets and direct payments explained

Financial support Estimating your Personal Budget Personal Budgets Direct Payments Equipment and Minor Adaptations paid for by a Direct Payment

Care choices have you at a loss? Call

FS6 FS7 FS8 FS8b

Information Leaflets Am I eligible for adult social care support Are you a carer?

on 01872 321 327 or see page 106 for more details.


Charges for support at home

Carers Strategy 2010 to 2013


Comparing care homes Dignity fund awards

Extra care housing Older people and their carers

Direct payments service policy and guidance

Support, personal budgets and direct payments explained

Fair access to care services (practice guidance)

Services for people with learning disabilities and their carers

Fairer charging policy

Short break voucher scheme Support for people with learning disabilities Thinking about a change?

Equality impact assessment - all our futures - sets out how Plymouth will respond to the opportunities and challenges of an aging society, enabling people to make the most of life as they grow older.

Guidelines for people with profound multiple learning disabilities Plymouth Joint Dementia Strategy 2010 to 2013

Not all abuse happens to children, it happens to adults too Protection of vulnerable adults Say no to abuse booklet Alerters handbook Safeguarding vulnerable adults Annual Report 2009 to 2010 Full multi-agency alerter’s guidance (for providers) Develop and implement multiagency policies and procedures Mental capacity advocacy checklist

Booklets and Directories Advocacy service directory - A to Z of advocacy services in Plymouth. Stroke services booklet - a directory of stroke services.

Torbay Council

Care Trust Publications Torbay Council are currently conducting a review of their leaflets

Policy indicator 124 EIA Policy indicator 130 EIA Policy indicator 135 EIA

Call: 01803 217900 Email:

Policy indicator 136 EIA Policy indicator 141 EIA Our shared futures EIA

People First Strategy

Equality Impact Assessments Transitions protocol for young people - to set out a multi-agency protocol for the transition pathway for young people with additional needs. Health and Social Care - well being strategy - to guide, inform and influence work across the partnerships within Plymouth to improve Health, Social Care and Well-being.To further promote greater integration of our services and help people to live independently. Equality impact assessments

Mental health services - resource directory - mental health services that are available in Plymouth.

LAA124 - an equality impact assessment summary relating to the Adult Social Care Local Area Agreement indicator 124.

Keep Warm Keep Well - a guide for families - advice on getting financial help, saving energy and money and staying well and healthy.

Equality impact assessment LAA130 - an equality impact assessment summary relating to the Adult Social Care Local Area Agreement indicator 130.

Keep Warm Keep Well - a guide for people over 60 - advice on getting financial help, saving energy and money and staying well and healthy.

Equality impact assessment LAA135 - an equality impact assessment summary relating to the Adult Social Care Local Area Agreement indicator 135.

Keep Warm Keep Well - a guide for people with disabilities or long-term health conditions - advice on getting financial help, saving energy and money and staying well and healthy.

Equality impact assessment LAA136 - an equality impact assessment summary relating to the Adult Social Care Local Area Agreement indicator 136.

Keep Warm Keep Well - easy read version (learning disabilities) - advice on saving money on fuel and staying well and healthy.

Strategies and policies Adult Social Care reward and recognition policy All Our Futures strategy 2008 to 2011


Equality impact assessment - safeguarding - safeguarding adults, adult protection multi agency policy and procedures.

Plymouth facts table Disability EIA

Adult Protection Information

Equality impact assessment - employment opportunities - employment opportunities for people with a learning disability.

Equality impact assessment LAA141 - an equality impact assessment summary relating to the Adult Social Care Local Area Agreement indicator 141. Equality impact assessment - our shared futures - an equality impact assessment summary relating to Adult Social Care’s strategy for the over 50s. Equality impact assessment - learning disability comissioning strategy 2008 to 2011 - a guide to the 2008 to 2011 strategy.

Care choices have you at a loss? Call

Strategy for people aged 50+ which aims to improve quality of life and to enable people to unlock their potential, shedding outdated stereotypes and changing mindsets about being an older person. Torbay’s Ageing Population Statistical information on Torbay’s ageing population. ‘People First’ launches in Torbay - Press Release October 1 is International Older Persons Day and will also see Torbay Council and its partners launch the consultation for its strategy for people aged 50 +

Age UK Advice line: 0800 169 6565 publications

Information guides Staying Safe Lesbian, gay or bisexual When someone dies Going solo Avoiding scams Care homes Going into hospital Housing options Health services Useful contacts Claiming benefits: a guide for people of working age Advice for carers Staying Steady Managing incontinence Tax Guide

on 01872 321 327 or see page 106 for more details.

IG01 IG02 IG03 IG04 IG05 IG06 IG07 IG08 IG09 IG10 IG12 IG13 IG14 IG15 IG16

IG17 IG18 IG19 IG20 IG22 IG23 IG24 IG25 IG26 IG27 IG28 IG29 IG30 IG32 IG33 IG34 IG36 IG37 IG43 IL1 IL2 IL3 IL4 IL5 IL6 IL7 IL9 ID7589

Information sheets Planning a Holiday


Factsheets Later Life in the UK Help with heating costs Buying retirement housing Television licence concessions Rights at work Dental care – NHS and private treatment Finding help at home Making a will Council and housing association housing Anti-social behaviour in housing Paying for permanent residential care Help with looking for work or

FS1 FS2 FS3 FS4 FS5 FS6 FS7 FS8 FS9 FS10 FS11

starting your own business Planning for retirement: money and tax Funding repairs, improvements and adaptations Dealing with an estate Income tax Transgender issues in later life Housing benefit and council tax benefit Information about telephones State pension NHS continuing healthcare and NHS-funded nursing care Council tax Arranging for someone to make decisions about your finance or welfare Help with continence Self-directed support: Direct Payments and Personal Budgets Returning from abroad Public transport and concessions Planning for a funeral Tracing lost money Finding care home accommodation Attendance allowance Tenants rights: rent Hospital discharge arrangements Treatment of property in the means test for permanent care home provision Paying for care in a care home Deprivation of assets in the means test for care home provision LA assessment for community care services Disability equipment and how to get it Getting legal advice NHS services Paying for care and support at home Pension credit The Social Fund Disability living allowance Capital, income and means-tested benefits Carer’s allowance Guide to benefits for people under state pension age Paying for temporary care in a care home How to resolve problems and make a complaint about the local authority Choice of accommodation Help with health costs Deprivation of liberty safeguards Finding private rented accommodation Retirement (sheltered) housing Equity release Resolving problems and making a complaint about care

Care choices have you at a loss? Call

FS12 FS13 FS14 FS15 FS16 FS17 FS18 FS19 FS20 FS21 FS22

FS23 FS24 FS25 FS26 FS27 FS28 FS29 FS34 FS35 FS37 FS38

FS39 FS40

Tenants rights: repairs Tenants rights: Security of tenure Water advice Dealing with disputes at work Park Homes Advance decisions, advance statements and living wills Driving and parking Challenging welfare benefit decisions Debt management Intermediate care The law on age discrimination Safeguarding older people from abuse

FS67 FS68 FS69 FS70 FS71 FS72 FS73 FS74 FS75 FS76 FS77 FS78

NHFA Advice line: 0800 99 88 33 Choice and Interim Finance Treatment of Property The Legal Framework L A Charging Procedures Deprivation of Assets Case Studies / Top Ten Tips Treatment of Couples NHS Nursing Care Contribution Inheritance Tax (IHT) Enduring Power of Attorney

1 2 3 4 5 6 7 8 9 10

FS41 FS42 FS43 FS44 FS46 FS48 FS49 FS52 FS53 FS55 FS56 FS58 FS59 FS60 FS61 FS62 FS63 FS64 FS65 FS66

First Stop Advice Line: 0800 377 7070 uk/library.aspx FirstStop has a large range of publications which cover topics such as Care Homes, Help and Care, Finance, Health, Housing, Legal and Leisure. First Stop is also twinned with the Elderly Accommodation Counsel’s other site which provides specialist directories & information on nursing homes and residential care homes, as well as sheltered housing, extra care housing and retirement villages, across the UK. Including over 2,000 sales and lettings vacancies every week.

Please turn over for Right



on 01872 321 327 or see page 106 for more details.



Adapting your home Help with legal advice Managing your money Money matters Making the most of the internet Care at home Healthy living Retiring abroad Personal budgets Winter wrapped up Can I afford to retire? Looking after someone else’s affairs Save energy, pay less Bereavement Your rights at work Working past retirement Your consumer rights Caring for your eyes More money in your pocket Staying cool in a heatwave Tracing lost money Flu prevention Internet security Care home checklist Equity release Home safety checker Digital switchover Healthy eating An introduction to scanners Better hearing Better sight Buying a computer Chat sites Digital cameras Fitter feet Healthy bones Make surfing easier Setting up an email account Strength and balance exercises for healthy ageing Ten hints for silver surfers

Soluti ns N

Pointing you in the Right Direction


Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Available online, over the phone, and via email, its a great way to identify suitable services as listed by CQC*. Be  specific about the kind of care services you require, and we’ll deliver appropriate results suiting your needs. Fill out the  form below if you are looking for Care Homes, Nursing Agencies, or Domicillary/Home Care.

Enquirers Details (if applicable)

Care Required 


Care Home with Nursing


Care Home without Nursing


Home Care


Domicilary Care


Learning Disabilities Supported Living

Post Code

Adult Placement Services

Telephone Number

Nursing Agency

Where did you hear about us?

Further Requirements Details of person requiring care Long Stay Title

Day Care





Relationship to enquirer

Respite Nursing Care

County of Residence



Preferred Areas


Further information

Please photocopy and send this form to; RightCareindex, Unit 1 & 2 Mount Hawke Business  Park, Highfield Rd, Mount Hawke, Truro, Cornwall,  TR4 8DZ. Or contact us below...


I authorise RightCareIndex to conduct the search on my behalf I authorise RightCareIndex to pass my details to relevant providers

01872 321 327

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

*Results provided from The Care Quality Commision  Listings


Care South

fremington manor, barnstaple, devon

High quality care in elegant and comfortable surroundings. Care South provides nursing and close care in beautiful locations in North Devon, Somerset and West Sussex. Each setting has been developed around a sympathetically adapted historic house set in mature landscaped grounds, designed to make life pleasant, comfortable and secure for those who live there. Care South is a leading provider of high quality nursing, residential, close and home care in the south of England. Our specialist trained staff deliver professional care at a level to suit your needs in environments which combine a positive attitude with excellent facilities.

A well appointed and elegant manor house near Barnstaple, Devon, set in attractive grounds.

An 18th century castle near Bideford, Devon, which has been sympathetically converted and developed, with close care bungalows in the castle’s grounds

An elegant Georgian manor house in the village of Hatch Beauchamp, Somerset, offering residential and nursing care, with close care at Beauchamp Gardens within the walled garden.

fremington manor barnstaple, North Devon 01271 377990

kenwith castle bideford, North devon 01237 470060

beauchamp house & gardens hatch beauchamp, somerset 01823 481500

Care South, a registered charity based in Dorset, is an experienced provider of high quality residential and nursing care, close care living, and home care across the south of England.

Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.


They always made sure you had the very best. Now it’s their turn.

At South West Care Homes we believe we provide a level of care that is truly unique. We understand the value of the individual and appreciate how people, of all ages, value their independence and privacy. All our homes are relaxed, feature properties where residents can live their lives how they choose, safe in the knowledge that help is on hand should they need it. With homes throughout the South West we are the region’s leading independent provider of care for the elderly, with all our homes run by professional, passionate and caring staff. We provide specialist services such as dementia care, disability support, as well as access to financial and legal advice.

Kenwyn Crediton, Ashfield Exmouth, Ashley House Langport, Lake View Newton Abbot, Sunningdale House Perranporth, Manor House Plymouth, Michaelstowe Plympton, Cambrian Lodge Portishead, Beechmount Torquay, The Firs and Emily’s Witheridge Nr Tiverton.

0800 324 7007

For more information, give us a call or visit our website.

South West Care Homes, the care they deserve.


Care choices have you at a loss? Call

on 01872 321 327 or see page 106 for more details.

RightCareIndex for Devon 2011-12  
RightCareIndex for Devon 2011-12  

The health and social care directory for Devon 2011-12. Consulted by the health and care sector – Professionals, Providers and Authorities