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ISBN - 978-0-9556187-6-5


Learning Disabilities Find the assistance you need

NHS Devon

Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

DEVON 2010/11 Strip2



NHS - Care Homes - Meal Provision - Care At Home Nursing Agencies - Sheltered Housing - Disabilities - Advocacy Learning Disabilities - Charities - Mental Health - Motability - Day Services - Leisure & Recreation - Adult Social Care - And More! Page 1


Providing the best possible care...

Family-Owned Agency

Care of the elderly in their own homes. Sunshine Care is a family-owned business that provides care in the home in the South West of England. We respond to the needs of our clients 24hrs a day, 7 days a week, allowing them the best quality of life possible. We are registered with the Care Quality Commision.

Staff Training

All staff are English speaking and go through comprehensive training which is regularly updated by A.C.E quality training.

Sunshine Care Supplies

We can supply you with Rehabilitation & Mobility Equipment along with Daily Living Aids. Visit our large Showroom for a demonstration. Tel. 01752 698736

Live-in Care

This is for clients who need continuous care for varying lengths of time. We are able to provide you with a carer to live with you in your home. Freephone 0800 1777 004

Domiciliary Care

This is for clients who need help occasionally throughout the day or night but not continuously. Tel. 01752 242454 your own home in the South West SUNSHINE CARE Strip2


City Business Park, Somerset Place Stoke, Plymouth, PL3 4BB Tel: 01752 242454 Fax: 01752 567850



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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Welcome... Listings in this publication are organised by areas

Welcome to the second edition of Rightcareindex - care for Devon. We are now published in Devon, Cornwall, Somerset and Dorset our main aims this year for Devon are to be even more inclusive, accessible and informative to those interested in both health and social care on both a professional and private level.

North Devon Barnstaple

Bideford Tiverton


Plymouth South Hams West Devon Torridge North Devon Mid Devon East Devon Exeter Teignbridge Torbay

Editors letter

Mid Devon Crediton Honiton

Exeter Exeter

West Devon Tavistock

East Devon

Teignbridge Newton Abbott


Plymouth Plymouth




South Hams

All information in this publication is available via...

RightCareIndex offers all the solutions that fall in line with the governments “personalisation agenda”. We embrace the power of choice and the right to an altruistic care approach for all. Care homes and home care form a huge part of social care, which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded though there are hugely important aspects beyond these sectors. Further Health and care decisions surrounding service users, families and professionals, to name just a few; NHS Health initiatives, social care, advocacy, mental health, learning disabilities, charities, leisure and recreation, meal provision, motability, disability and more. We champion a complete and holistic approach to health and social care. 0844 800 9708 Please contact us with any enquiries about care services in Devon, or to obtain your FREE copy of RightCareIndex for Devon or other counties.

RightCareIndex Details © RightCareIndex 2010. All rights reserved for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, 80 Kenwyn Street, Truro, Cornwall, TR1 3BZ. 0844 800 9708. Publisher/ Editor: Christine Rowberry. Media Design/Production Manager: Sophie Norman. Website Design/Development: Martin Sanders. Advertising Manager: Derek Phillips. Senior Sales Executive: Richard Hacking. Marketing: Kevin Robins. IT Manager and Listings: Robert Rowberry. Accounts Manager: Jenny Lucas. Distribution Managers: James Rowberry & Kate Scott. Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please contact your provider for pricing information.

We embrace the power of choice and the right to an altruistic care approach Development of the index remains holistic and offers opportunity to voluntary and charitable organisations. A truly comprehensive approach. In order to remain topical and local we welcome any contact and information from both the public and private sector. Please feel free to contact us with any useful information.

Christine Rowberry Editor, Rightcare Index 0844 800 9708 All listings within the RightCareIndex for care homes and home care providers are sourced from the Care Quality Commission (CQC). Neither Devon County Council, Plymouth City Council, Torbay Council or RightCareIndex can be held accountable for any errors, omissions or if a home varies from the facilities listed or in an advertisement. Advertisements do not act as endorsement or recommendation by any of the afore mentioned parties. Information within the directory is correct at time of print.



Care for Devon 2010-11

As a directory of care, it is the aim of RightCareIndex to assist the public in their search for care; and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website together with helpful information from appropriate sources. Keep RightCareIndex Free! - Please mention us when contacting our advertisers. Cover photo credit: Jen Bryant,

Your County

Local Authority • Accessing Care Services • Independent Providers Sector Representation LINks • Community Directory • Direct Payments • Putting People First

NHS in Devon

NHS Services in Devon • PALS • Continuing Healthcare • Home From Hospital NHS Health Initiatives • Devon Air Ambulance • Department of Health

Care Homes

Funding for Care Homes • Care Home Listings for Devon • Paying for Care • Types of Care Things to consider when choosing a care home

Legal Services

Lasting Powers of Attorney • Deputyship • Probate • Funding the Cost of Care Deprivation of Liberty • Mangement of Affairs

Care at Home

Help at Home • Obtaining Care at Home Services • Link Age Plus • Torbay Care Trust Lifeline Service • Telecare • The National Homecare Council • Listings for providers in Devon


The ‘Take A Break’ Scheme • Benefits for Carers • Devon Carers Link • The South Devon Carers’ Consortium • Useful Contacts

Meal Provision

Eat Well, Live Well • Eat Well Plate • Meal Providers Devon




Nursing Agencies

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National Minimum Standards • Nursing Agencies in Devon M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


© Jen Bryant

06 12 18 37 38 43 44 47

0800 99 88 33

Learning Disabilities

Devon Partnership NHS Trust • Mencap • ARC • Fulfilling Lives Service Supported Employment • SWAPS • • National Autistic Society Learning Disability Care Homes and Providers

SafeGuarding Adults

Who is a vulnerable adults • What is abuse • Signs of abuse

Mental Health

Devon Partnership NHS Trust • National Dementia Strategy • Dementia Awareness Alzheimer’s Society • SCIE • Eating Disorders • Addiction Services • Forensic Mental Health Service • Cool Recovery • SANEline


Radar Keys • Registration • Pluss Employment for Disabled People • Devon Disability Tennis • Equipment Suppliers • Shopmobility • Accessible Britain

Day and Respite Care

Day Services • Respite Care • List of Providers


The Advocacy Charter • Action for Advocacy • OPAAL • IMCA • Care Aware • FirstStop List of Advocates in Devon

Hospice Care and End of Life Hospice Care


The Motability Scheme • Motability Dealership in Devon • Blue Badge Scheme • Shopmobility Car Share Scheme • Road Tax Exemptions • Choosing the Right Car for You

Sheltered Housing

Sheltered Schemes and Options • Renting and Buying Sheltered Housing • Funding Sheltered Housing Providers

Activity and Therapy

Free Swimming for Over 60s • Free Cinema For Carers • Alternative Therapists Blue and Green Gyms • Riding for the Disabled • Community Mentoring Service





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48 55 56 60 62 64 67 68 72 74 78

Local and National Contacts • Adult Social Care Contacts • NHS PALS O V I N G Contacts I N T O A •CSafeguarding A R E H O M E Contacts – A D V I •C Age E A NConcern D I N F O•RCarers M A T I OLink N • CAB 0 8 0 0 9 9 8 8 3 3 DevonM Hospital


Your Devon Devon County Council The people of Devon tell us they want to lead full and independent lives. In response, we are working hard to ensure we promote choice and independence so that you are in control of your own services. We are working with Health and other public and community sector organisations to target those most in need of our support. The information on page 7 explains who we are and how we can help people who need our support. If you need further information, or would like to talk to someone about our services, please call Care Direct in the MyDevon Customer Services Centre on 0845 1551 007. Jennie Stephens Interim Executive Director Adult & Community Services Devon County Council Devon County Council Adult & Community Services, County Hall, Topsham Road, Exeter EX2 4QR Tel. 0845 1551 015 Email:

DICPA Devon Independent Care Providers Association (DICPA) is a group of independent companies providing care services across Devon. The membership has been formed to provide benefits including: • Respect for and representation of the views of Devon Care Providers • Act as a conduit for mutual consultation and exchange of information with all parties, including Devon Social Services and service users • Provide a forum for the review and development of service standards and issues of costing, quality and monitoring necessary to achieve best value • Enable a supporting voice with the Regional Care Commission • Allow development of partnership opportunities around European funding • Promotion of each member through the dedicated website • Work with Devon Care Training to provide an independent voice to help shape training provision for the sector. The executive committee is elected by members of the association for a term of one year and all members must be CQC registered. Members meetings are normally held quarterly, and the executive committee meets every six weeks. If you are interested in joining, please contact us via the “contact us” form on the website: Further information can be obtained by calling DICPA on 01404 822448.

Care Direct You can contact us by telephoning Care Direct, part of Devon County Council’s MyDevon Customer Service Centre on 0845 155 1007. Care Direct can offer you information and advice about care and support in your home, pensions, benefits, and keeping well. They will give you the information you need, or contact the right person to help you.

Care Direct:

0845 155 1007

The Emergency Duty Service will discharge Devon County Council’s statutory social care responsibilities whilst ensuring public safety, by providing an emergency social care crisis response outside of normal office hours. This support is available to adults, children, mental health and learning disability users, their families and carer’s, plus individuals wishing to report important information or social care concerns about Devon residents or social care users. We will respond to requests where there is a likelihood of harm without some help being offered, and those situations that cannot wait until the next working day.

Disability Information Service also part of Devon County Council’s MyDevon Customer Service Centre, is a holistic service providing information, help and support across a wide range of issues for people with disabilities, Strip2 15/5/07 11:59 Page 1 their carers and their families. Tel: 0845 155 1005.


Out of Hours, Emergency Duty Service:

0845 6000 388 MyDevon telephone lines are open weekdays 8am - 8pm Saturdays 9am - 1pm. Outside of these times please contact the Emergency Duty Team. BT 0845 calls cost a maximum of 5p per minute. Other providers may vary.

Fax: Textphone: SMS Text: Email: Web:

0845 155 1003 0845 155 1020 07773 333 321

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Your Devon

Devon Care Direct:

0845 1551 007 Are you eligible for help? Every person’s situation is unique, and we carefully consider each request for support. We use guidelines from the Department of Health called ‘Fair Access to Services (FACS)’. to make sure our services are provided fairly and used to support people in greatest need. If we think that you may need one of our services, you and/or your carer will be offered an assessment. The assessment will help us to decide whether your level of need means that you are eligible for a service. We will look at your particular difficulties and circumstances and weigh up the effect they are having on your safety and independence.

How we can meet your needs Support can include rehabilitation, personal care, community meals, residential care, supported employment, equipment, help for carers and so on. If your needs cannot be met by our Care Direct Plus team we will pass you to your local Complex Care Team (CCT) who will arrange to visit you for a more detailed assessment. These are teams of Adult & Community Services social care staff and NHS staff working together in the community, based around GP practices. We may offer you the option of ‘Direct Payments’ which enable you to buy your own care within agreed financial limits. Our personal brokerage service can arrange care specially tailored to suit your individual circumstances. In all situations our aim is to meet your agreed needs in the most cost-effective way by taking into account your cultural background.

Adult & Community Services supports the social care needs of older people, adults with disabilities - including learning disabilities, and their carers. We have teams of health and social care professionals working together in hospitals and the community – combining their resources and knowledge for the benefit of our customers, the people of Devon.

Our Standards We want you to receive excellent customer service. We aim to: • Always put you first • make it easy for you to contact us • resolve your enquiries as quickly as possible • arrange high-quality, cost-effective services

Who do we help? Everyone can get information and advice from us, and many people receive further help. We help: • vulnerable older people at risk • people with physical and sensory disabilities • people with learning disabilities • carers Wherever possible we help people to retain their independence, so that they can continue to live in their own homes

What happens when you contact us? Adult & Community Services calls are answered by Care Direct, part of Devon County Council’s MyDevon Customer Service Centre. Care Direct will offer you information and advice about care and support in your own home, pensions, benefits and keeping well. They will give you the information you need, or contact the right person to help you. If the care Direct adviser thinks that you would benefit from social care services they will contact one of our Care Direct Plus teams who can discuss your needs in greater detail and arrange for any agreed services to start as quickly as possible. ©Crown Copywrite

Care Direct 0845 155 1007

General Enquiries 0845 155 1015

Disability Information Service 0845 155 1007

Registration 0845 155 1002

Libraries 0845 155 1001

Recycling & Waste 0845 155 1010

Help for older people, vulnerable adults and carers

For all other enquiries about council services

Information and advice on registering a birth, marriage or death

Enquiries about library services, renewals and your local library

For more information Leaflets and Factsheets

In addition to our main leaflet – ‘Social Care for Adults Explained’, we have produced a series of useful free factsheets. These provide more detailed information about the services we offer and issues surrounding care. Factsheets are available from Care Direct, at your local Adult & Community office or on our website at:




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Help, care and support for disabled people

For bin collection contact your borough, city, or disrict council

Here is a list of some of our popular factsheets: • (FS1) Assessment and Fair Access to Care • (FS2a) Charges for home care, day centres and community meals • (FS2b) Charges for residential and nursing care • (FS8) Direct Payments • (FS10a) What to look for in a care home • (FS10b) Moving in to a care home • (FS55) Help with meals • (FS79a) Equipment to help in your home

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Devon Local Involvement Network

Devon Putting People First

LINk Devon is a network of groups and individuals who want to make sure that health and social care services are planned and delivered to meet the needs of the people in Devon that use them. A LINk will:-

Over the next few years we plan to revolutionise the way Devon looks after people who need social and health care. The changes will improve the services for older people, people with physical or learning disabilities and people recovering from mental illness as well as the wider community.

• • • • •

Give people a better chance to say what they think about local care services - what is going well and what is not so good. Give people a chance to check how services are planned and run. Feed back what people have said about services so that things can change for the better. What’s special about the LINk? The LINk will provide an opportunity for the whole community to say what they think about local services, to raise issues of concern and to question those who run services.

The LINk is supported by a Host organisation to help it develop and work. This means that any voluntary or community organisation can get involved and influence the work of the LINk.

A government report Putting People First identifies a shared vision for the transformation of Adult Social Care. It describes some of the key challenges we are facing today:

Contact LINk: Tel: 01404 549045 | Fax: 01404 814215 Email: | FREEPOST RRXT-TSRC-YRLC, LINk Devon, Ridgeway House, Ottery St Mary, EX11 1DT

For local health and social care information, including social and leisure activities, day care, lunch clubs and home delivery services visit the Community Directory website at: The Devon Community Directory is an initiative from the Devon Partnership of local authorities in Devon and is managed by a governing board of stakeholders, including: • Community Council of Devon • Devon Association of Councils for Voluntary Service • Devon County Council Adult & Community Services • Devon County Council Early Years and Childcare Services • Devon County Council Libraries • Mid Devon District Council • Torbay Council Libraries The purpose of the Devon Community Directory is to make it easier for citizens to find information about community groups and services provided to the community. The directory achieves this by replacing several existing databases to provide a single comprehensive location of community organisations. The Devon Community Directory went live in September 2006 and has already replaced Help-4U, and Devon and Torbay Libraries Community Organisation databases. Subsequent phases will see the directory expand even further by including childcare services, voluntary and charity organisations. Strip2 15/5/07 ©Crown Copywrite



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greater demographic pressure as people not only live longer but will be experiencing more complex conditions into their old age • changing family structures and the pressures this can put on families • changing expectations and the increasing choice which this demands • financial pressures Devon Supporting People, County Hall, The Annexe Topsham Road, Exeter EX2 4QR Tel: 01392 382973 | Fax: 01392 382363 Email: Helpline for Older People, Care Direct Customer Service Tel 0845 155 1007

An Introduction to Personalisation from SCIE Personalisation means thinking about public services and social care in an entirely different way – starting with the person and their individual circumstances rather than the service. It will require the transformation of adult social care and different approaches to personalisation are already emerging. Personalisation or person-centred support applies to all adults using social care services, including those who fund themselves and people living in residential settings. personalisationpub.asp A document by the Department of Health ‘Putting People First A shared vision and commitment to the transformation of Adult Social Care” (see right) gives a Puttin concise overview of the initiatives set by g Peop A shared le First vision to the and commitm the government and is available from transfo rmationent Adult So of cial Car e Resources/ALC/OtherOrganisation/ Putting_People_First.pdf Also see: for the latest news on personalisation. ©Crown Copywrite

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

These are payments made to individuals by Social Care departments to enable them to buy services that they have been assessed as needing. Providing money in place of social care services gives people a greater choice and control over their lives. It enables them to make their own decisions about how their care is delivered.

Who Can Get Direct Payments? Most people who have been assessed as needing a social care service and have capital and/or savings of less than £23,000 (excluding the home you live in). This includes people with physical or sensory impairment, learning difficulties, mental health problems, a long term illness or those who need help because of the effects of growing older. You can also receive Direct Payments if you wish to be in control of the services you need, and you are able to arrange and manage these services yourself or with help. You do not have to be able to do everything yourself. As long as you stay in charge or what happens, you can have as much help as you need to manage Direct Payments. Specialist staff are available to provide information, advice and support.

What can Direct Payments be used for? Direct Payments can be used to arrange support designed to meet your individual needs. You decide what sort of help you need, how you want the help provided, and the times when you want the help. Direct Payments must only be used to meet the needs that we have agreed together. You can employ your own support staff, buy services from private care agencies or pay for daytime opportunities. Direct Payments can also be used for one-off or intermittent services – such as, buying short periods of respite care or buying equipment to help you remain independent. You do not have to take full control straight away. You can continue to have some services arranged by us while you arrange only part of your support package. In this way, you only have to do what you feel confident about, giving you time to develop the skills you need to completely manage your care services.

Your Devon

Direct Payments How much will I get? Before you can access Direct Payments you will need an assessment in the same way as you would for any social care service. You will be offered a payment equivalent to our estimate of the cost that you would incur to buy the service you need. If you choose to employ your own support staff, the level of payment will include allowances for meeting all your statutory responsibilities as an employer. For further information on assessment, see our factsheet, FS1 Assessment and Fair Access to Care. You will usually have to contribute to the cost of your services. The exact amount depends on your income and savings, but it will be the same amount as you would be charged for services had Devon County Council provided them directly. See our factsheets, FS2a Charges for Home Care, Day Centres and Community Meals and FS2b Charges for Residential and Nursing Care.

How is the money paid? You must open a separate bank account for Direct Payments. Payments will be made four-weekly in advance into your account. You will have to provide records of how you have used the money to pay for the help you need. You will be provided with simple forms for this and can have help to complete the forms. You will be required to refund to Devon County Council any monies in excess of the maximum account surplus held within the Direct Payments account. You will be notified in writing if you are required to make a repayment.

Will my benefits be affected? Will I be liable for tax? No, Direct Payments are to be used only for meeting your care needs and are not counted as extra income. The payments will not be taken into account by the Benefits Agency. The payments cannot be assessed as income on which you have to pay tax.

Is there anything I can’t use direct payments for?

If Direct Payments no longer work for you

Direct Payments are not extra money to spend as you wish, they cannot be used to buy long-term residential or nursing care, or to buy a service that is managed by us – such as, our in-house home care service. Unless exceptional circumstances apply, you cannot pay a relative or partner to live with you for the support they provide. You can employ live-in personal assistants. What is important is that the relationship between you and your personal assistant is contractual rather than personal.

You simply tell us you no longer wish to have Direct Payments and we will arrange to provide services to meet your needs.

The advantages of Direct Payments You are in control and can choose who supports you, how and when. People who use Direct Payments enjoy the flexibility and choice that they can bring, and frequently comment on how they have gained greater self-esteem, Strip2 15/5/07 11:59 Page 1 confidence, and control over how they live their lives.

For more information contact Care Direct on 0845 1551 007 Further factsheets can be found online at factsheets. A large print version of this factsheet is available on but if you would like it in a different format such as Braille or tape, or in a different language, please contact our Customer Service Centre on 0845 155 1015 or email Factsheet 8 – 13 May 2009 ©Crown Copywrite

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Plymouth City Council Plymouth City Council’s adult social care service is committed to promoting the independence of adults assessed as needing social care support to further their social and economic participation. We are currently working towards implementing ‘Putting People First’ the Government’s vision for the future direction of adult social care. We are committed to put users of adult social care at the heart of decisions about their care, and promote independence, choice and control. Adult social care is about supporting and assisting people who cannot manage alone due to severe illness, frailty, disability or vulnerability. It enables people to live as independently as possible in their own homes or with their family or friends. Most adult social care is provided by family, friends and neighbours. We work with other organisations and individuals to ensure that those people in need of adult social care services and their carers are identified, given relevant information and then supported in the most appropriate cost effective way. Many people’s involvement with us will be brief, caused by an accident or temporary incapacity. For some there will be more extended or even permanent periods of vulnerability requiring longer term support. However, only a minority will require ongoing professional support Can you get help from adult social care services? - a leaflet explaining how Plymouth City Council decides who is eligible for adult social care services.

• • • • •

people with learning disabilities and / or mental health problems people who need drug and alcohol services or who have suffered neglect or abuse people with HIV or other blood-borne viruses people who provide informal care to another adult homeless people, asylum seekers or refugees

How do we decide who gets a service? If you ask us for help, we will talk to you about your needs. We call this an assessment. We can either do your assessment on the telephone or we can visit you at home. We will ask you questions about your life to help us work out what needs you have, like how you cope with the tasks you have to do everyday, if you have anyone to help you and your views about how your needs should be met. To work out who gets a care service from us, we look at a number of factors that may affect how you lead your life. They are: how safe you are in your home and outside it; how you manage your daily routines such as washing, dressing and eating; how much you are able to fulfil responsibilities to your family and within your wider community; how much control you have over your life. To make sure this is done fairly, we use the national ‘Fair Access to Care Services’ guide. If you are assessed as having needs that are critical or substantial, we may be able to provide services to help you. If the assessment shows moderate or low needs we will direct you to relevant organisations and bodies. ©Crown Copywrite

Can you get help from adult social care services? Anyone can contact us for information and advice. We have a responsibility to talk to anyone aged 18 and over who may need a social care service. People who may ask for or need our help include: • older people who are physically or mentally frail • people with a physical or sensory impairment

Plymouth City Council Contact Centre Contact Centre, Customer Services, Plymouth City Council, Plymouth PL1 2AA Tel : 01752 668000 Email :

Torbay Care Trust ‘Working in partnership to ensure the best health and social care for the community.’ Torbay Care Trust is the only NHS organisation of its kind in the South West. As well as being responsible for providing and commissioning healthcare services, we are also responsible for adult social care including learning disabilities services in the Bay.

health and adult social care services to keep the local population healthy and independent. We also work closely with partners such as Torbay Council to plan for the future needs of our communities. This includes outpatients, diagnostic investigations, inpatient and day case treatment, accident and emergency services including ambulances and emergency admission to hospital, community hospital service and domiciliary care.

Our aim is provide you with the right care, in the right place, at the right time. We are constantly developing new ways to make services more accessible for the local population, and introducing new opportunities for you to take more control over the care and support you receive to help you live your life the way you want to. Strip2 15/5/07 11:59 Page 1 We provide and commission (buy) a very wide range of

©Crown Copywrite


Torbay Care Trust Customer Service Centre Torbay Care Trust, Bay House, Nicholson Road, Torquay, Devon TQ2 7TD Tel: 01803 219700 Email:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Air Ambulance?


NHS in Devon Your Nearest NHS Hospitals There are many hospitals in Devon several of which are community hospitals. These provide services such as Minor Injuries Units and out-patient care but not usually Accident and Emergency. Please check the map for MIU and A&E hospitals before setting off. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41

2 A&E

3 7 A&E 8




Bideford Hospital North Devon & District Hospital North Devon & District Hospital Ilfracombe Hospital Lynton Health Centre Tiverton & District Hospital Nuffield Health Taunton Hospital Musgrove Park Hospital Honiton Hospital Axminster Hospital Seaton Hospital Sidmouth Victoria Hospital Ottery St. Mary Hospital Whipton Hospital The Royal Devon & Exeter Hospital The Cedars Franklin Hospital Devon Partnership Trust Nuffield Health Exeter Hospital Budleigh Hospital Exmouth Hospital Langdon Hospital Dawlish Community Hospital Teignmouth Hospital Newton Abbot Hospital Ashburton Hospital Torbay Hospital Torbay District General Hospital Capio Mount Stuart Hospital Totnes Hospital Paignton Hospital Brixham Hospital Dartmouth & Kingswear Hospital South Hams Hospital Derriford Hospital Derriford Hospital Nuffield Health Plymouth Hospital Tavistock Hospital Moretonhampstead Hospital Oakhampton & District Hospital Strip2 15/5/07 11:59 Page 1 Crediton Hospital







40 MIU 17 39 MIU

15 A&E

16 18

19 21 22 MIU23

13 MIU 12 MIU



25 MIU 24 MIU 26 MIU 27 A&E 29 28 30 MIU MIU 31

38MIU 37 A&E 36 35

33 MIU



(PCT) Primary Care Trust Hospitals (RD&E) Royal Devon & Exeter Hospitals (DPT) Devon Partnership Trust Hospitals Torbay Care Trust Hospitals Private Hospitals A&E MIU

Accident & Emergency Minor Injuries Unit

NHS Direct - 0845 4647

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Devon Doctors provide the urgent out-of-hours GP service in Devon. If your health problem cannot wait until your GP practice opens, you can contact us directly on: 0845 6710 270 (local rate) or via a telephone message at your own practice. Our service is available to anyone in Devon including unregistered patients and visitors to the county.

Call: 0845 6710 270 0800 99 88 33

We work in partnership with other health and social care providers across Devon to deliver high quality services to support the recovery of people with mental health needs. We have introduced networks of care that deliver all the necessary health and social care services through four network areas based on the following four geographical areas, with a total population of more than 850,000: North Devon, Exeter, East and Mid Devon, South and West Devon and Torbay.

Devon Primary Care Trust NHS Devon Commissioning Headquarters, County Hall Topsham Road, Exeter, EX2 4QL 01392 205205 / 0845 140 5005

Devon Primary Care Trust was formed on 1st October 2006 following the merger of similar organisations in Exeter and Mid, North, East, South and West Devon. Community Hospitals provide services including minor injuries, out-patient care, day surgery, rehabilitation, and care for older people and for patients being monitored by their GPs. If you’re not sure whether your injury can be treated in a Minor Injuries Unit, telephone NHS Direct on 0845 4647. They will be able to advise you, and can also tell you where your nearest Minor Injuries Unit is. This service is linked to the GP out-of-hours service. Please ring before you turn up -before coming to an MIU that is open 24 hours please telephone the hospital (on the main hospital number) before turning up to check that it will be the appropriate place to be treated. For the Commissioning headquarters please contact: 01392 205205 or 0845 140 5005 Fax: 0845 140 4046 see page 80 for individual hospital contacts.


0845 6710 270

South Devon Healthcare NHS Foundation Trust Lawes Bridge, Torquay, TQ2 7AA 01803 614567

South Devon Healthcare NHS Foundation Trust runs a big general hospital (Torbay Hospital) serving the South Devon area. The services that it provides are funded by Primary Care Trusts, who receive an allocation of NHS money from the government each year and who decide on the healthcare priorities for their local population. The South Devon Healthcare NHS Foundation Trust catchment area covers 300 square miles - from South Dartmoor to the length of coastline which stretches from the mouth of the River Exe (Dawlish), past the Teign and Dart estuaries (beyond Dartmouth). Torbay Hospital therefore serves a resident population of approaching 300,000 people, plus about 100,000 visitors at any one time during the summer holiday season. Contact the Torbay Hospital Switchboard: 01803 614567

Plymouth Hospitals NHS Trust Derriford Road, Crownhill, Plymouth, PL6 8DH 0845 155 8155 / 01752 202082

Plymouth Hospitals NHS Trust manages the following: Derriford Hospital, Royal Eye Infirmary and the Child Development Centre. Tel: 0845 155 8155 / 01752 202082 Fax: 0845 155 8235 Textphone: 0845 155 8281

Royal Devon & Exeter NHS Foundation Trust Barrack Road, Exeter EX2 5DW 0139 2 411611

The RD&E provides acute hospital services to around 350,000 people in Exeter, East Devon and Mid Devon, and offers specialist services such as cancer care, plastic and reconstructive surgery, orthopaedic surgery, paediatric care and renal services to people living further afield in Devon, Cornwall and the Isles of Scilly, Dorset and Somerset. Tel: 01392 411611

Torbay Primary Care Trust Bay House, Nicholson Road, Torquay, TQ2 7TD 01803 210500

Torbay Care Trust is an integrated health and adult social care organisation. We are responsible for providing and commissioning (buying) services for the population of Torbay – around 140,000 people. We employ approximately 1,300 staff including frontline health and social care staff, such as district nurses, occupational therapists and social workers, and operate from a range of different premises across Torbay such as community hospitals and clinics. Call the Customer Service Centre on: 01803 219700




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NHS in Devon

Devon Partnership NHS Trust Wonford House Hospital, Dryden Road, Exeter, EX2 5AF 01392 823172

Patient Advice and Liaison Services (PALS) You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters In particular, PALS will:

• • • • • • •

Provide you with information about the NHS and help you with any other health-related enquiry Help resolve concerns or problems when you are using the NHS Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint Provide you with information and help introduce you to agencies and support groups outside the NHS Inform you about how you can get more involved in your own health care and the NHS locally Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them

©Crown Copywrite

Contact Patient Advice and Liaison Services (PALS) DPT, NHS Walk in Centre, Access to Learning, PALS,

South Western Ambulance Services NHS Trust,

Exeter. Exeter City, Paignton, Torquay, Barnstaple, Paignton, Exeter, Exeter,

01392 823172 01392 276892 01803 554799 01803 655838 01271 314090 08000 327657 0845 1110080 0800 0730741


01392 261500

Continuing Healthcare Continuing Healthcare NHS continuing healthcare is a package of services arranged and funded by the NHS for people outside hospital with ongoing health needs. Continuing healthcare can be in your own home or in a care home. Unlike help from social services (where a charge may be made depending on your income and savings), continuing healthcare is free. This means that the NHS will pay for healthcare services in your own home (e.g. a community nurse or specialist therapist) and personal care (e.g. help with bathing, dressing and laundry). Or if you are in a care home, the NHS will pay for your care home fees, including board and accommodation. Who is eligible for NHS continuing healthcare? If your overall care needs show that your primary need is a health need, you should qualify for continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, nor on who or where the care is provided. Not eligible for NHS continuing healthcare? You may have to pay for some or all of your care, although the NHS can still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards the cost of your care. However, if you require care from a registered nurse, this will be provided free of charge through NHS-funded nursing care. How will the assessment framework operate? Strip2 15/5/07 11:59 Page 1 The NHS will make the decision on eligibility for NHS continuing


healthcare in collaboration with the local authority through a multi-disciplinary team and with the full and active involvement of you and your carers. A multidisciplinary team is made up of two or more professionals who are involved in your care. NHS-Funded Nursing Care By law, local authorities cannot provide clinical services because the NHS is responsible for any care that must be provided by a registered nurse. In care homes, registered nurses are usually employed by the care home itself and, in order to fund this nursing care, the NHS makes a payment to the care home to cover the cost for those who are eligible. Who is eligible for NHS-funded nursing care? You should receive NHS-funded nursing care if you: • have been assessed as requiring the services of a registered nurse • do not qualify for NHS continuing healthcare but have been assessed as requiring the services of a registered nurse • are not receiving registered nursing care in any other way What is happening to the nursing care bandings? Under the new National Framework, the NHS will still have to assess your need for registered nursing and decide what services to provide, but there will not be any bands. Information from DoH Publication ‘NHS continuing healthcare‘. ©Crown Copywrite

NHS Direct - 0845 4647

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What is rehabilitation about? Sometimes after sudden illness or injury people find themselves needing help to manage at home, or even having to consider going into permanent residential or nursing home care. These will be the right choices for many, but Devon Social Services is now able to offer a number of short-term services, either in your home, in a day centre, or in “special” residential care settings, which involve active programmes of rehabilitation to help you regain your independence. Equally some people in residential and nursing home care may decide they are able to manage in their own home again, but need help to make the move. Rehabilitation aims to: • rebuild your skills and confidence in doing everyday activities • teach you new skills to help you manage at home • keep you out of hospital, or permanent residential care, unless this really is the right choice for you. What will having a rehabilitation service be like? Rehabilitation is about encouraging and helping you to do things for yourself. Specially trained carers work with you under the guidance of an occupational therapist or a physiotherapist. They will give you advice on how to cope with your illness or disability, or provide you with aids and equipment to help you do things more easily. You will all be following a written care plan, which alters as you improve. How long will I have the service? Each person’s progress is different and it is difficult to predict how long recovery will take. Each service is for a set period, but this may be extended or another rehabilitation service offered, if that is the best thing to do. Where are these rehabilitation services? Most of these services are now available county-wide, but there are unfortunately some gaps which we are working to fill and most people will be able to get at least one of these services. Rapid Response / Community Support Teams Helping you stay at home in an emergency. If you have had some sort of emergency, this service may be offered to you on the same day. Usually it will be impossible for you to stay at home without extra support and these teams will prevent an unnecessary admission to hospital, or residential care. The service is free for up to six weeks. Your needs and abilities are continually assessed and support is reduced as your level of independence increases.

Rehabilitation Domiciliary Care Planned rehabilitation in your own home Many people have a long-standing medical condition, which gradually makes everyday life a struggle. Help may be needed for a short time to learn new ways of coping and gaining the confidence to remain as independent as possible in your own home. Rehabilitation Day Care - Rehabilitation in a Day Centre This service provides a programme of rehabilitation in a Day Centre, it may run as part of a package of services to enable you to live in your own home as long as possible. Meals and refreshments will be provided, but there will be a small charge for this. Transport to and from the centre can be arranged. Short Stay Residential Care Rehabilitation This service will suit people who will benefit from a programme of rehabilitation, but who in the short-term may not be safe to stay at home on their own. Most people will enter this service from hospital, although it is possible to come straight from the community. It is based in specially contracted residential homes or units and offers more care and support than can be given your own home. You will have the opportunity to recover at your own pace, to rebuild your confidence and to practice daily living skills such as washing and dressing and preparing simple meals. Some people need longer to recover from their illness and a longer-term rehabilitation programme in a residential setting may be the best option. As you will only be having a temporary stay in care, you will not be charged for this service. Who will help me to decide which is the right service for me? After assessment by a Care Manager and Occupational Therapist or Physiotherapist, your needs are discussed with you and you will be offered the most suitable choice. Once you are happy, you will be given a copy of your care plan. What if I still need help afterwards? Some people will not need any further help following rehabilitation, but some might need to have a different programme of rehabilitation, or long-term services to help them stay in their own homes. If ongoing help is needed, a Care Manager will arrange this for you. Understandably, some of our service users who still need some long-term support can feel disappointed to find that the carers who provided their rehabilitation service cannot provide this. Unfortunately, these are specially trained staff who only provide rehabilitation, not longer term support. Devon County Council, ©Crown Copywrite

Did you know Torbay Care Trust... • • •

Now has some of the lowest waiting times for hospital treatment in the country Was one of the first areas to introduce the 18-weeks maximum waiting time with the average waiting time now less than 11-weeks The majority of doctors’ practices in Torbay




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now offer weekend or evening appointments, making it easier to book an appointment If you have specific questions please contact our Customer Service Centre who will be pleased to help.

Call: 01803 219700

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NHS in Devon

Extra help at home when you leave hospital

Dept. of Health Physical Activity At every life stage it is important that we build physical activity into our daily routines. It is a basic foundation for healthier lifestyles. In early 2009 we launched Change4Life. Its message is simple: We must all “eat well, move more and live longer”. What we need is a lifestyle revolution. Be Active, Be Healthy forms part of this revolution. By working with policy makers, local government and grassroots organisations, we can help to put physical activity at the heart of every community, so that individuals are healthier, businesses more productive, and our environment is improved. With the support of the new Physical Activity Alliance, a range of initiatives across the spectrum of physical activity and new investment in the delivery infrastructure, Be active, Be Healthy will transform local communities and help us build a fitter healthier and happier nation. Alan Johnson Secretary of State for Health (Feb 2009)

Our Vision for Adult Social Care in England Our starting point is the principle that everyone in society has a positive contribution to make to that society and that they should have a right to control their own lives.

The vision we have for Social Care is one where: •

Be Active, Be Healthy, Publication 291707. Available through the Department of Health, 0870 600 55 22,

• • •

Services help maintain the independence of the individual by giving them greater choice and control the local authority and Director of Adult Social Services have key strategic and leadership roles and work with a range of partners, including Primary Care Trusts and the independent and voluntary sectors, to provide services which are well planned and integrated, make the most effective use of available resources, and meet the needs of a diverse community; Local authorities give high priority to the inclusion of all sections of the community, and other agencies, including the NHS, recognise their own contribution to this agenda; Services of high quality delivered by a well trained workforce or by informal and family carers who are themselves supported; We make better use of technology to support people, and provide a wide range of supported housing options; We provide services with an emphasis on preventing problems and ensure that social care and the NHS work on a shared agenda to help maintain the independence of individuals.

Independence, Wellbeing, Choice, Dept. of Health Publication, 2005



A plan for getting the11:59 nation 15/5/07 Pagemoving 1

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

NHS Direct - 0845 4647

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Society is going through huge change. People are living longer than ever before, and the proportion of older people in our society is growing. We have different social values, and we expect more choice and control over all areas of our lives, including public services. And too often the existing system does not live up to the expectations of those who depend upon it. We have an ageing population. In the next 20 years, the number of people over 85 in England will double and the number over 100 will quadruple. Similarly, advances in medical knowledge and practice mean that disabled people can live longer and can lead healthier lives. We expect over 1.7 million more people to have a need for care and support in 20 years’ time. A radical rethink of the care and support system is needed to address these challenges. Otherwise, it is likely that families, including dependent children within the family, will be under pressure to provide inappropriate levels of care, and in some cases people will go without support. If we fail to get to grip with these long-term issues we will fail to provide quality of life for potentially large groups of people, and consequently demand for NHS services will increase inappropriately. The Case for Change, Dept. of Health Publication, 2009

Dignity in Care Launched by the Department of Health (DH) in November 2006, the ‘Dignity in Care Campaign’ aims to end tolerance of care services that do not respect people’s dignity by stimulating national debate around dignity in care and inspiring people to take action. The objectives of the campaign are to: • Deliver a public/staff facing ‘Dignity in Care Campaign’ aimed at: » Raising awareness and stimulating a national debate around Dignity in Care » Inspiring and equipping local people to take action » Rewarding and recognising those who make a difference • Create a common understanding of what dignified health and social care services look like • Communicate dignity as a priority through consistent messages and inclusion in key levers and guidance produced by DH and other stakeholder organisations

NHS in Devon

Why England needs a new care and support system

What does Change4Life do for you?

The Change4Life advertising campaign will make the subject of weight and physical activity a hot topic and will urge us to make changes to our diet and levels of activity. The campaign talks about ‘fat in the body’ rather than ‘fat bodies’ and makes clear the link between fat and preventable illnesses. It also pins the blame on modern life, which affects all of us, rather than pointing the finger at parents. Free Change4Life materials are now available for you to order or download to use to support the movement.

Who needs Change4Life

We all know it can be hard these days to live a happy, healthy life but Change4Life can help. After all, none of us are perfect. The way we live in modern society means a lot of us, especially our kids, have fallen into unhealthy habits.

Why should I join Change4Life?

Would you like loads of ideas and help to give your family a happier, healthier future? Then you already know why you should join Change4Life. As part of Change4Life, you will receive tons of helpful information, games, tools, tips and a free welcome pack. You can also search for what is happening in your local community. We’ll update Change4Life all the time so don’t miss out – visit our website regularly.

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and may be part of inclusive minutes subject to your provider and your call package.

Editorial taken from: uk/dignityincare/DignityCareCampaign Where more information is available, including details Strip2 15/5/07 11:59 Page 1 about how to become a Dignity Champion.

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Care Homes This section provides information and things to consider before moving to a Care Home. Homes are listed alphabetically by district. Introduction Choosing where to receive the care you require can be a daunting task, particularly as it often involves leaving a home with which you are familiar and in which you may lived for many years. Whenever we choose a new place to live, we do so on the basis of a mixture of logic and emotion. Logic dictates where it should be and how close to family and friends etc. The emotional element is based on whether or not it feels like home. Written information and brochures can tell you about the practical issues but the “feeling of the place” is something you must establish for yourself. The key advice is to visit the homes which meet your practical requirements. Prepare a list of the issues which concern you and don’t be afraid to ask questions. You will find care providers more than happy to discuss your needs and concerns. Many of us have preconceptions about care homes and sadly, the image of care provision has not been well presented in the media. Television programmes and press articles tend to focus on the sensational and all too often it is the occasional problems which are highlighted. The vast majority of homes providing high standards and first class care are simply not newsworthy. Everyone has their own idea of what is nice, what suits them and what meets their own preference. The question therefore needs to be “does it suit me?” and in this respect there is no right or wrong answer. Who Provides Care? There are three principal providers of residential and nursing care. Most local authorities own and operate homes of their own although the numbers of places they provide have declined over recent years. The voluntary and charitable sector provides a relatively small but important provision and the largest group is the independent or private sector. How Do I Measure the Quality of a Home? The difficulty with quality is that it can mean different things to different people and therefore it is extremely difficult to measure. All establishments providing residential or nursing care have to be registered with the authorities and comply with the prevailing regulations. This ensures that the home complies with the requirements of health and safety, staffing levels, hygiene, drug administration and accepted good practice. Homes are inspected regularly and the latest inspection report is available by asking the owner, manager or via the Care Quality Commission. It should however be remembered that the inspection process tends to Strip2 15/5/07 11:59 Page 1 examine systems and procedures rather than caring.


How Much Will It Cost? The cost of care will vary between homes and across each region of the country. Although cost is an important consideration, affordability is perhaps the more significant issue and getting advice on benefit entitlement and how best to manage finances is crucially important. The CareAware Helpline can assist in this regard. With the requirement for higher standards, increasing wage levels and rising operating costs, care fee inflation can be an issue and so it is also important to consider the future situation, particularly if the care need increases. Demographic trends suggest that more of us will need residential care in the future and with home closures continuing, the availability of care beds can be expected to reduce and this in turn may lead to higher prices. Are There Specialist Homes? Some homes offer specialised care services. This may range from homes which provide male or female only accommodation to those which cater for particular problems and difficulties. How to Find Potential Homes Some people are aware of the home they would prefer, perhaps through a recommendation or because a friend was resident there. However, many face the prospect of making a selection from scratch. The local authority will provide a listing of all registered homes and there are the traditional information sources such as Yellow Pages etc. In addition, many homes are part of local regional or national care associations who produce directories and listings. An alternative is the Care Quality Commission which took over from the Commission for Social Care Inspection on 1st April 2009. or 03000 616161. CareAware Edition 04.09 Caring Solutions for Age Old Problems

Other publications include ‘Finding and Paying for a Care Home’ by Help the Aged (now Age UK) (available by calling 020 7278 1114 or by visiting their website: AdviceLeaflets/) and ‘The Care Home Handbook’ by Counsel + Care is available from: 0845 300 7585 or can be downloaded from:

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Care Homes

Devon County Council Paying for residential care (Factsheet 10c – 20 August 09) If you think that you may need financial support from Social Services then you must contact us for an assessment. (See our factsheet FS1, Assessment and Fair Access to Care) If you do not meet the eligibility criteria for financial support, or you wish to pay your own home fees, we will still be able to offer you information and advice with your move. Contact Care Direct on 0845 1551 007 If you are paying your own home fees you would be well advised to get independent financial advice. Age Concern (now Age UK) provide excellent information sheets covering all aspects of the subject in detail If you are eligible for support from Social Services, the weekly charge for your accommodation will be worked out by an assessment based on the financial details supplied. Social Services will decide how much you have to pay by carrying out a financial assessment that follows rules agreed by the government. Sometimes the exact amount you are required to pay is still being worked out when you move into the home. Your care manager will explain what happens in this situation. How will the amount I pay be worked out? The amount you will pay towards your care depends on how much you have in income and capital. Capital is the value of anything you own that could be sold, and any savings you have. Your capital does not include any money you regularly receive from a pension, this is your income. If you have more than a certain amount of capital in addition to your house, you will have to pay the provider the full fees for the home. You may be considering a home where the fees are more than the Local Authority would normally pay. The value of your house will not be counted as part of your capital assets if certain people continue to live there permanently. This could include your husband, wife, unmarried partner, close relatives over the age of 60 or under the age of 16, vulnerable relatives under the age of 60 or carers. If you have less than the specified amount in capital, or your savings drop to this level, the income and savings you have left will be considered when working out how much you will pay towards home fees. Under the Deferred Payments scheme, if you own your own house and have less capital than the specified amount, you do not have to sell your home immediately. The local authority can defer an amount of the fee which is claimed back when your property is eventually sold. How do I pay? If you are eligible for support then you will pay either your contribution to Social Services or directly to the home manager. If you are paying through Social Services you will be sent an account through the post every four weeks which will explain the different payment methods. You may wish to move into a home where the fee is more than Social Services would reasonably expect to Strip2 15/5/07 11:59 Page 1 pay. This is possible if someone such as a friend, relative

or charity can top up your care home fees. This third party must agree to make the payments for the whole of your stay. If at any time they are unable to pay this amount you may be asked to move to another home. You cannot use your own money to pay the additional cost. The third party contribution may increase if the fee paid to a home is reviewed. The Council normally reviews the fee it is prepared to pay in April each year. If the home will not renegotiate the fee then you will need to move to another home that will accept the council’s residential and nursing bandings which for 2009/10 are as follows: Residential band 1 - £295 Residential band 2 - £309 Residential band 3 - £330 Residential band 4 - £391 Nursing band 1 - £522 Nursing band 2 - £533 Please consider your options very carefully before entering into an agreement with a home where the fees are significantly higher, especially if you are not sure whether you can find a third party contribution. Are you eligible for our help? Every person’s situation is unique, and we carefully consider each request for support. For more information about Fair Access to Care (FACS) - in other words our eligibility criteria, the guidelines used to assess people’s needs, please read our Factsheet 1, Assessment and Fair Access to Care or telephone Care Direct 0845 1551 007 for a personal explanation. If you think you may need financial support from us we will arrange for someone to talk to you about your needs, and recommend the care and support that is most suitable for you. There is no charge for this. You can have a relative or friend present if you want. With your permission, we may need to ask for information about you from other people, such as your doctor. If we agree that you are eligible for support from us and a care home is the best place to meet your needs, you have the legal right to choose any care home provided that a place is available and we agree that the home is suitable for your care needs. The home must not cost more than we usually pay for the care you need, unless someone else can pay the difference. If someone else can no longer pay the difference then you may have to move to another care home. When you have found a care home that meets your needs, you or your representative will sign the Individual Service Contract. This is a three way agreement between you, social services and the care home. It contains details about your care, the care home fees, who you have to pay, and your rights in the home. You should not have to sign any other contract issued by the home. They may, however, ask you to sign an agreement that sets out the rules of the home of the services provided. Your contract covers accommodation, heating, lighting, food and all your basic requirements. You will also receive

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a personal expense allowance for daily items like toiletries, birthday presents, leisure activities and outings. The home should not ask you for any money except for additional facilities or services that you have chosen to purchase. If you are in any doubt, ask your care manager to explain. The first 4 weeks of your stay will be a trial period. This gives you time to get used to the home and see if it meets your needs. After this period we will ask if you wish to stay. You may feel that an alternative home would be more suitable but this must still be able to meet your needs, or you may wish to return home. We will review your needs and decide together how they can best be met. At least once a year, or more often if necessary, a reviewing officer will contact you and the staff of the home to see if you are happy in the home and getting the help that you need. You can ask for a review at any time if your situation changes. What if I have long-term healthcare needs? You should be given an assessment of your health care needs to work out what sort of care you will need. The NHS will use this assessment to make sure that you do not pay for the health care that you need. If you meet the criteria for Continuing NHS health care your care will be funded by the NHS. This may include the social elements of your care such as your nursing home fees. If you do not meet the criteria for Continuing NHS Health Care you may still be eligible for Continuing Health and Social Care. The NHS will fund all the health parts of your care, but Social Services will be responsible for your social care. Moving into a Care Home Moving into a care home is a big life change, is it the only option? If you have been finding it difficult to manage at home you might be considering moving into a care home, however it is important to remember that there are various options. We may be able to help you to continue living in your own home. We could also advise you on housing that would better suit your needs, such as sheltered accommodation, in some cases with onsite personal care support. If you have serious health difficulties you may be entitled to fully funded NHS care within a nursing home. Changing Your Home If you want to change homes you can do so after four weeks notice. We will do our best to help you find another home. Sometimes the home may be unable to continue to provide the care that you need, but the homeowner cannot demand that you leave unless we agree. You have the right to choose a home outside of the county and still receive financial and other support from us. If you wish to move into a care home in Devon from outside of the county, your current local authority will be responsible for your care, please contact them for more information.

Plymouth City Council What types of Care Homes are available? If you are thinking of moving from your home into a residential or nursing home, the following type of care is available: • A home owned or managed by the local council (usually the Adult Social Care department) • A residential care home owned and managed in the independent sector • A nursing home owned and managed in the independent sector An individual sector home could be owned by a private individual, a private company or be owned and managed by a voluntary organisation. A nursing home differs from a residential care home because full-time nursing staff are employed to provide and oversee any nursing care required. These placements are more expensive but are topped up by the Primary Care Trust (NHS) through an additional payment each week. First and Third Party Contributions A ‘third party’ contribution is a weekly sum paid by a person or organisation towards the cost of keeping someone in a care home under arrangements agreed with you, the home and us, which will be detailed in a written agreement. A third part contribution is only needed when fees of the home are greater than the price we would normally pay. Some homes, perhaps because of extra facilities or desirable locations, choose to charge more. If you choose a home that is more expensive than we are prepared to pay, you will need to find someone, such as a relative, to make up the difference. The person who makes up the difference is called the ‘third party’. Can I fund my own third party contributions? Government rules say that you cannot fund your own third party contributions from your savings or personal allowance. In some cases, however, you can fund your own third party contribution if you own your property or have other assets which make you ultimately self-funding. This is then known as a ‘first party’ contribution. First party contributions will be paid either from savings less than £23,000 or when your own home is sold. In most cases, you will pay your ‘top ups’ by four weekly invoice, which are included in the weekly assessed charge. Will the amount paid by a third party change? This amount paid by a third party is likely to be reviewed annually as prices go up with inflation. A rise in the home’s fees will not automatically be shared equally between us and the third party. We will tell you when an increase is due to take place which is normally in April each year.

©Crown Copywrite

See page 84 for a list of different factsheets available from each Council concerning FACS, Paying for Residental and Nursing Care, What to look for in a Care Home and more... Strip2




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Obligations and liability of third parties We have no powers or authority to ask anyone about their finances apart from the prospective resident (you). We do ask third parties to read this information and talk to a care manager or social worker about the implications of making contributions. Will I have to pay if I go into hospital or on holiday? Yes, you are required to pay for all periods whilst you are a resident of a home, including the day of admission but not the day of discharge. If you go on holiday, you will be charged your normal weekly rate while you are away. This is because your bed at home is kept reserved for you during your absence and because your benefits won’t change. If you are in hospital for a year or more, your entitlement to benefits will be reduced and the charge for the cost of your care home may also be reduced. What if I can’t deal with my own finances? If you can’t manage your own finances, but you are mentally capable, you may appoint a friend, relative or a professional representative as your Power of Attorney. If a service user is no longer capable and has not appointed a Lasting Power of Attorney, it will be necessary for an interested party to apply to the Court of Protection to be appointed receiver for the client’s finances on their behalf, for example, to claim benefits, sell a property or pay bills. Receivers and Lasting Power of Attorney are obliged to administer affairs for the client’s benefit. For further information about becoming a Power of Attorney, Lasting Power of Attorney or Receiver, please contact an independent solicitor. Registered nursing care contributions Everyone in a nursing home is entitled to an assessment. This will determine if you are eligible for a financial contribution to pay for the nursing element of your care. An NHS registered nurse will visit to assess you. If eligible, the contribution from the NHS will be paid to the home. Information taken from leaflet published by Plymouth City Council, May 2009 ‘Moving into a Care Home -Information About Charges’. ©Crown Copywrite




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Torbay Council Torbay Care Trust commission services from 104 residential care homes and 18 nursing homes in Torbay. Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs. Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia. The Care Quality Commission (CQC), formerly Commission for Social Care Inspection, registers and inspects all care homes (and other adult social care and health services) against national minimum standards and gives them a quality rating. Inspection reports are available to view on the CQC website or they can be ordered from the CQC order line on 0870 240 7535. Torbay Quality Care Forum (TQFC) The Torbay Quality Care Forum was set up in 2009. It currently represents 62% of all residential beds and 80% of all nursing beds in Torbay. The purpose of forum is to: • Provide Quality Care in Torbay • Engage regularly with all ‘good’ and ‘excellent’ homes in the bay • Offer assistance to ‘poor’ and ‘adequate’ homes helping them to reach ‘good’ status • Identify market development opportunities • Meet regularly with Torbay Care Trust to ensure transparency in partnership working ©Crown Copywrite

To find out more information or to request a factsheet (see page 84 for codes) contact:



01752 668000 meetingthecostofcarehomes


01823 219700 healthservices/residentialcare.htm

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Care Homes

What happens if the third party stops paying their contribution? We are not obliged to keep anyone in a home charging fees they are not prepared to pay. If first or third party contributions are not paid, we may be forced to move you to a different home with acceptable fees. Under the Department of Health Care in the Community Guildlines, we are required to ensure that the first and third parties are able to make payments for as long as you are in the home. This forms part of the contract that we have with the home.

Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Nursing Homes In East Devon

The Check House

The Old Rectory Nursing Home

Seaton 01297 21858

01392 431839


Amberwood Nursing Home

The Seaton

Exmouth 01395 263540

Seaton 01297 20882



Vanbrugh House 01392 215698


Angela Court

The Sidmouth NursingIHome

Sidmouth 08702 869456

Sidmouth 01395 514172



Woodhayes NursingiHome 01392 667290



Nursing Homes In Exeter

Nursing Homes In Mid Devon

Barnfield House Nursing Home

Ashdowne Care Centre

Bay Court Nur & Res Home Salterton 01395 442637 29

Cranford Nursing Home Exmouth 01395 263295

01392 202204


Tiverton 01884 252527


Fernihurst Nursing Home

Barton Place Independent Care Hotel 01392 211099

Exmouth 01395 224112 50


Castle Grove Nursing Home Tiverton 01398 331317


Halsdown Nursing Home

Cadogan Court

Exmouth 01395 272390

01392 251436



Culm Valley Care Centre Cullompton 01884 33142


Holmesley NursingIHome

Greenslades Nursing Home

Sidmouth 01395 513961

01392 274029



Langford Park Care Home Newton St Cyres 01392 851473



Honiton Manor Hay House NursingiHome

Honiton 01404 45204

01392 461779



Knappe Cross Care Centre

01392 431662


Exmouth 01395 273677

Lucerne House 01392 422905



Lyme Regis 01297 445444

Please see advert on page 25

The Dales NursingiHome 01392 221266


Ilfracombe 0870 2869458 48

Fremington Manor Barnstaple 01271 377990 70


Pinewood Nursing Home Budleigh Salterton 01395 446161 35 15/5/07

Edenmore Nursing Home


Lymewood Nursing Home


South Molton 01769 572646




Eastleigh Care Homes


Exmouth 01395 263643

Nursing Homes In North Devon


Page 1

Harriet Nanscawen NursiHome

The Lodge 01392 271663

Braunton 01271 812115


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33


Fairfield House Nur &iResiHome

Barnstaple 0870 2869462

01752 337938

Kingsbridge 01548 580388




Park Lane Care Home

Merafield ViewiNursingiHome

Barnstaple 01271 373600

01752 348070


Ivydene Nursing Home Ivybridge 01752 894888 57


Swimbridge House NursIHome Barnstaple 01271 830599

Nazareth House 01752 660943


Kings Acre Ivybridge 01548 830076 34


Tyspane Nursing Home Braunton 01271 816600

Parkwood House 01752 560000


Pinewood Lodge South Brent 01364 72420 22


Nursing Homes In Plymouth Bedford ParkiCareiCentre 01752 770477

Revelstoke Lodge 01752 343001

01752 482662


Roborough House Plymouth 01752 700788 51



The Lawns Brixton 01752 880465 22



St James`s Lodge

01752 790000

01752 563003



Cann House

St Peter`s Convent

01752 771742

01752 337202



Claremont NursingIHome 01752 606799

St Vincent`s 01752 336205



Consort HouseINursingIHome 01752 789861

The Manor Yealmpton 01752 880510 22

Windward Nursing Home Dartmouth 01803 770789 25

Nursing Homes In Teignbridge Bramble Down Nursing Home

Torr Home

Newton Abbot 01803 812844

01752 771710


Care Homes

Heanton Nursing Home



Down House

Warwick Park House

01752 789393

01752 772433



Drake House

Woodland Villa

01752 551859

01752 669625



Fanshawe 01752 481663

Freshfields Nursing Home 01752 360000

Nursing Homes In South Hams Adult Care Home Newberry & Gilley`s Ivybridge 01752 892461



Furzehatt Care Centre 01752 484008

Beaconville Nursing Home Ivybridge 01752 896505



Lelant Nursing Home 01752 663626 40 15/5/07

Dawlish 01626 864272 30

Forde Park NursingIHome Newton Abbot 01626 354037 47

Garston Manor Nursing Home Newton Abbot 016263 67654



Camellia Nursing Home

Bickleigh Down Care Home 11:59

Page 1

Plymouth 01752 695555


Holcombe Hall NursingiHome Dawlish 01626 862330 29

Ilford Park Polish Home Newton Abbot 01626 353961 95

Palm Court Nursing Home Dawlish 01626 866142 36


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Redmount Nursing Home

Primley Court NursingiHome

Halwill Manor NursingiHome

Buckfastleigh 01364 642403

Paignton 01803 555988

Beaworthy 01409 221233




Sefton Hall

Primley View NursingiHome

Kenwith Castle NursingiHome

Dawlish 01626 863125

Paignton 01803 559229

Bideford 01237 470060




St Benet`s Court

Rosehill RehabilitationiUnit

Lampton Court*

Newton Abbot 01626 354069

Torquay 01803 291909

Bideford 01237 470280




Wolborough Court NursingiHome

Three Corners NursingiHome

The Warren NursingIHome

Newton Abbot 01626 355191

Brixham 01803 842349

Bideford 01237 476932




Wallis Court NursingiHome

Woodtown House NursingIHome

Nursing Homes In Torbay

Torquay 01803 292530

Bideford 01237 470889

Aspreys Nursing Home

Warberries Nursing Home


Torquay 01803 294563

Torquay 01803 201500



Belle Vue House NursingIHome Paignton 01803 522112

Woodland Court NursingiHome Torquay 01803 613162


Nursing Homes In West Devon Abbotsfield Hall Nur Home Tavistock 01822 613973



Woodland House NursingiHome

Carisbrooke NursingiHome

Torquay 01803 296809

Torquay 01803 326409


Blackdown Nursing Home Tavistock 01822 810249



Woodland Park NursingIHome

Douglas House Cheshire

Torquay 01803 313758

Brixham 01803 856333


Burdon Grange Beaworthy 01409 231551



Hill House Nursing Home


Chollacott House NursingiHome

Brixham 01803 853867

Nursing Homes In Torridge

Tavistock 01822 612811

Ilsham Valley NursingIHome

Castle House Nur & ResIHome

Devonia House NursingiHome

Torquay 01803 292075

Torrington 01805 622233

Yelverton 01822 852081






Mount Olivet NursingiHome

Deer Park Nursing Home

Hatherleigh Care Village

Paignton 01803 522148

Holsworthy 01409 254444

Hatherleigh 0870 2869466



Mount Tryon Care Home

Donness Nursing Home

Ravenscroft Nursing Home

Torquay 01803 292077

Bideford 01237 474459

Yelverton 01822 853491



59 15/5/07


Page 1



M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33

Care Homes


Lymewood Nursing Home is situated on the Devon / Dorset Border in beautiful valley surroundings overlooking the village of Uplyme and the costal town of Lyme Regis. The beautiful wooded grounds of two acres provide seclusion and privacy for our residents.

We specialise in Dementia Care for the elderly and the staff have many years of experience in this area of care. Home from Home facilities of excellent standards. Visitors are warmly welcomed to visit but an appointment is prefereable to ensure Matron is available to meet with you.

Woodhouse, Uplyme, Lyme Regis, Devon, DT7 3XA The Yelverton Nurs & ResIHome Yelverton 01822 852641

Tel: 01297 445444 Fax: 01297 445485


Ebford 01392 875670



Residential Homes in East Devon Adelaide Lodge

Davey Court

Exmouth 01395 273860 43

Dove Court

Honiton 01404 42921

Seaton 01297 22451



Alexandra House

Doveridge Care Home

Honiton 01404 44528

Colyton 01297 552196



Arcot House

Elm Cottage

Sidmouth 01395 514397

Seaton 01297 23658



Ashfield Rest Home

Exmouth 01395 264503 (see back cover) 25


Colyton 01297 552750 38

Bindon & Elmcroft Res Homes Sidmouth 01395 514500

Exebank [Warren View] Exmouth 01392 381430



Exmouth House

Exmouth 01395 275926 31

Gittisham Hill House Honiton 01404 42083 30

Green Close

Sidmouth 01395 515050 23

Hembury Fort House Honiton 01404 841334 25

Hill House, Combe Raleigh Honiton 01404 46694 25

Lees House

Honiton 01404 549429 4

Lympstone House

Exmouth 01395 270004 25

Brandon House

Exmouth 01395 267581


15/5/07 35


Page 1

All listings are available to view on our website or to advertise with us please call 01872 321 327 or email us at

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Magnolia House


Axminster 01297 34741

Sidmouth 01395 516205


Rose Lawn

Exmouth 01395 264338

Sidmouth 01395 513876


Rose Lodge

Sidmouth 01395 512264

Exmouth 01395 227071


The Court

Exeter 01404 822632 21

The Firs

Salterton 01395 443394


Manor Lodge

Seaswift House

Exmouth 01395 266691

Seaton 01297 24493



The Fourways Res Home Sidmouth 01395 513932


Moorgate Res Home


Yelverton 01822 852313

Salterton 01395 443326



The Homestead

Sidmouth 01395 263778



Silverleigh Cedars

Exmouth 01395 272897

Axminster 01297 32611



The Koppers

Axminster 01297 32427



South Garth

Seaton 01297 21646

Exmouth 01395 265422



The Manor House Seaton 01297 22433


New Mill House

St Andrews House*

Honiton 01404 47556

Exmouth 01395 223737



Oak House

St Nicholas

Axminster 01297 33163

Seaton 01297 20814


Park House, Little Knowle Budleigh Saltton 01395 443303 27

Pinhay House

The Old Vicarage

Budleigh Salterton 01395 568208 26

The Priory Res Care Home Ottery St Mary 01404 812939 21

St Saviours Res Home

Thornfield Care Home



Exmouth 01395 264127

Exmouth 01395 279349




Summerleaze Res Home

Lyme Regis 01297 445626

Seaton 01297 20039

Tudor Cottage

Axminster 01297 33016


Radway Lodge

Sunningdale House

Sidmouth 01395 514015

Honiton 01404 41677



Rest Haven

Swallowcliffe Ret Hotel

Exmouth 01395 272374

Seaton 01297 22629





Malden House


Honiton 01404 43404


Magnolia House


The Coach House


Residential Homes in Exeter 14-15 St James Road 01392 670160

30 11:59


Page 1

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Parkland House

01392 279710

01392 251144



01392 251728

01392 255588



Margaret Allen House Tiverton 01884 243169


Alphington Lodge Res Home 01392 216352

Pinbrook House 01392 465300



Orchard Lea

Cullompton 01884 33375


Amelia House

Redstones Care Home

01392 213631

01392 421385



Arthur Roberts House 01392 274388

Sainthill House 01392 436042



Beech House (Exeter) Ltd 01392 215989

Seabrook House 01392 873995



Bodley Community Care 01392 462473

Treelands Home Ltd 01392 811664



Churchill House

Whipton Barton House

01392 686490

01392 467584



Colleton Lodge

Residential Homes in Mid Devon


Dene Court

18 Spindlebury

01392 274651

Cullompton 01884 33530



Endeavour Res Home 01392 250148


Bampton 01398 331566



Highlands Care Home 01392 499201

Charlton Lodge

Tiverton 01884 253319



Jack Simpson House 01392 686486

Court House Res Home Cullompton 01884 32510



The Lilacs

Hillbrow House

01392 435271

Crediton 01363 773055



Kent Farm

Oak House

Cullompton 01884 840144

01392 430005

15 11:59



Bradninch 01392 881375 27

Ridge House

Crediton 01363 877335 15

Signpost Children’s Services Ltd Tiverton 01404 861714 3

Somerville House

Cullompton 01884 820811 28

St Andrew`s

Cullompton 01884 32369 23

St Georges House

01392 275456


Crediton 01363 772670 (see back cover)


Alphin House

10 15/5/07


Page 1

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Tiverton 01884 252436 19

St Lawrence

Crediton 01363 773173 29


Crediton 01363 777070 14

The Corners Res Home Tiverton 01884 253682 8

The Firs & Emily’s

Witheridge 01884 860679 (see back cover) 27

The Larches

Tiverton 01884 257355 20

The Paddock

Cullompton 01884 836220 4

0800 99 88 33


Care Homes

Aaron Court

Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

The Woodmill

Garson House Care Home

Cullompton 01884 836220

Lynton 01598 753202


Alban House

Le Chalet

Barnstaple 01271 342083 12

Lydiate Lodge

Ilfracombe 01271 863217

Lynton 01598 753256


Oaklands Res Home

Barnstaple 01271 343855

Barnstaple 01271 374231


Residential Homes in Plymouth Allendale

PL4 6JA 01752 670247 3

Amberley House

PL7 2HY 01752 336960 39


Beech House

Ashleigh Manor


South Molton 01769 572124

Barnstaple 01271 327252


PL7 4JU 01752 346662 66


Belmont Grange Res Home Ilfracombe 01271 863816

Astor Hall

Park View

Ilfracombe 01271 865657

PL1 5RB 01752 562729 26



Pilton House

Broadpark House

Barnstaple 01271 342188

Ilfracombe 01271 864752

Balmain Care Home PL2 1BT 01752 556546 28



Pinehurst Res Care Home

Burrow House

Ilfracombe 01271 862839

Ilfracombe 01271 863685

Bethany ChristianiHome PL4 8QE 01752 220692 26



Castle Dene, Combe Martin Ilfracombe 01271 882820

Silver Threads

Bideford 01271 860329

Camellia House

PL3 4DN 01752 509697 14



South Lodge

Chelfham House

Ilfracombe 01271 862528

Barnstaple 01271 850373

Camelot House

PL3 4ST 01752 661093 40



Cann House

The Firs


Tiverton 01884 860679

Barnstaple 01271 374066

PL5 4LE 01752 771742 62



The Manor House

Ebberly House

Lynmouth 01598 752269

Barnstaple 01271 345684

Charlton House

PL3 4SR 01752 661405 43



The Regency

Fernbank House

Ilfracombe 01271 866166




Arundel House

15/5/07 11

Braunton 01271 815195


Residential Homes in North Devon




Ilfracombe 01271 862369 Page 1


PL3 5BE 01752 660048


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33

PL3 4HE 01752 661979

PL9 7PJ 01752 403836



Nutley Lodge


PL9 8DA 01752 402024

PL3 5HG 01752 664923



Drake LodgeiCareiHome PL2 3QJ 01752 773848

Park View ResidentialiHome PL3 4NB 01752 669541 20


Durnsford LodgeiResiHome PL3 4BG 01752 562872

Penvose Residential Home PL4 8PH 01752 663191 15


Plymbridge House


PL7 4LD 01752 345720

PL3 5HQ 01752 665042



Real Lives

Frank Cowl House

PL1 5QL 01752 607050

PL1 4BG 01752 563040



Rielly`s House

Hamilton House

PL2 1JH 01752 568578

PL4 6HG 01752 265691



PL4 9RD 01752 253974

PL1 4BT 01752 606066



Lakeside ResidentialiHome PL5 2ST 01752 365677

Rockville House

PL9 7DG 01752 407130 3


Lambspark ResidentialiHome PL7 1TL 01752 330470 36


PL8 1BX 01752 872445 19

Longview ResidentialiHome PL7 4NB 01752 337203

Seaton LodgeiResiHome PL4 6QJ 01752 667077




Selkirk House

PL5 1QY 01752 360253

PL9 9BD 01752 492850



Manor Court


PL3 6ND 01752 768425

PL4 8QE 01752 667853



Maria SkobtsovaiHouse PL4 6HG 01752 221328

St Anne`s Residential Home PL4 6HH 01752 661667



Michaelstowe Residential Home Stepping Stones PL7 2HP 01752 339096 (see back cover) 15/5/07 24


Stirling House

PL5 3QA 01752 704881 32


PL6 8AE 01752 781811 30

Tamar House Residential Home PL6 5XN 01752 510810 28

The Manor House

PL6 5JE 01752 777572 (see back cover) 30

The Mount EventideiHome PL4 7PR 01752 665222 28

The Patricia VentoniHouse PL4 9ED 01752 221806 25

The Retreat

PL9 9NR 01752 242454 20

River View Day & Respite Centre Thomas Pocklington Trust

Higher Park Lodge


Care Homes

Norfolk Villa

Copper Beeches

Page 1

PL5 3QB 01752 788273 15

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

PL1 2RW 01752 662394 32

Thornbury Villa

PL3 4NE 01752 262204 14

Trenant House

PL4 7PJ 01752 663879 24

Underhill House

PL3 4BP 01752 561638 28

Vale Lodge ResidentialiHome PL4 6BN 01752 220456 19

Valley View

PL6 7JP 01752 705109 17

Vicarage House Res Home PL2 3QR 01752 779050 17

Waterloo House

PL1 5RH 01752 567199 20

0800 99 88 33


Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Waters Park House

Kahala Court

PL1 4QQ 01752 567755

Kingsbridge 01548 852520


Kingsbridge 01548 810222



Wisteria House

Leaze Court

PL1 4QX 01752 606877

South Brent 01364 73267


Residential Homes in Teignbridge Alinthia House Care Home Newton Abbot 01626 355169



Residential Homes in South Hams

Dartmouth 01803 833964

2 Seymour Terrace



Barton House

Dawlish 01626 866724


Kingsbridge 01548 852603

Totnes 01803 867506


Barton Lodge

Dawlish 01626 864474



Priors Piece

5 Priory Drive

Totnes 01803 865473

Totnes 01803 867554



Newton Abbot 01626 356465



Puddavine Court

Beacon Court

Totnes 01803 866366

Dartmouth 01803 832672


Bessmount House

Newton Abbot 01803 872188



Quay Court Care Centre


Kingsbridge 01548 852540

Totnes 01803 867161


Bishopsteignton House

Bishopsteignton 01626 770383



Ridgecourt Res Care Home

Butterpark Res Home

Totnes 01803 866152

Ivybridge 01752 891025



Teignmouth 01626 774681



South Efford House

Dawn Res Home

Kingsbridge 01548 550141

Totnes 01803 862964


Charterhouse Res Care Home Teignmouth 01626 774481



Thurlestone Court

Forder Lane House

Kingsbridge 01548 560737

Totnes 01803 863550


Coombes Wood House

Newton Abbot 01626 365101



Wells Court


Salcombe 01548 843484

Totnes 01803 868971


Coppelia House

Moretonhampstead 01647 440729



Westerlands Res Home*

Hyne Town House

Kingsbridge 01548 852268

Dartmouth 01803 770011




PL5 4DD 01752 706470

15/5/07 33

South Brent 01364 72386


Whitleigh House


Windward Court Res Home


Page 1


Croft Lodge

Teignmouth 01626 775991


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33

Moors Park House

Dawlish 01626 863447

Teignmouth 01626 775465


Newton Abbot 01626 354540

Mount Pleasant Care Home Newton Abbot 01626 353351


Newton Abbot 01626 352470


Teignmouth 01626 774221




Teignmouth 01626 778580 20

Teignbridge House Shaldon 01626 872493


Forde Park Res Home

Newton Abbot 01626 352904

Ogwell Grange Care Home Newton Abbot 01626 354576



The Croft Res Home

Newton Abbot 01626 207265


Glendale Court

Teignmouth 01626 774229

Penns Mount

Newton Abbot 01626 360274



The Grange Res Hotel

Newton Abbot 01803 813656


Glenkealey Res Home Teignmouth 01626 774214

Pinehurst Res Home Dawlish 01626 863500



The Lindons

Newton Abbot 01626 368070



Newton Abbot 01626 202642

Pottles Court

Exminster 01392 833101



The Manor

Exminster 01392 824063


Holcombe House

Newton Abbot 01647 440241

Prestbury Court Res Home Newton Abbot 01626 833246



The Rise Care Home Dawlish 01626 863245


Kenwyn, Ashburton

Rosemount Res Care Home

Ashburton 01364 652243

Newton Abbot 01626 853416



Lake View Residential Home Newton Abbot 01626 354181 see advert on back cover

Somerforde Ltd

Newton Abbot 01626 361786


The Rock

Buckfastleigh 01364 642706 14

The White House

Teignmouth 01626 774322 19



Southernhay Retirement Home

Landscore House

Teignmouth 01626 770340

Teignmouth 01626 773578 20


Mallands Care Home

Newton Abbot 01626 366244


Newton Abbot 01626 363510 30


Mapleton Comm Care Centre Newton Abbot 01626 353261

Spurfield House

Exminster 01392 8322145 12


St Andrews House

Mardon House

Newton Abbot 01364 653053

Teignmouth 01626 772911



St Maur

Mayfield Hall

Teignmouth 01626 772796 15/5/07 20

Starcross 01626 890880




Strand House



Care Homes

Daw Vale


Page 1

Newton Abbot 01626 335560 8

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Tracey House

Newton Abbot 01626 833281 24

Tracey Vale Res Home

Newton Abbot 01626 833066 35

Westlands Res Home Teignmouth 01626 773007 20

Residential Homes in Torbay Abbeywood House Torquay 01803 313909 30

0800 99 88 33


Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Abbott`s ResidentialiCareiHome Torquay 01803 327574 9

Choice Care Home

Torquay 01803 295514

Torquay 01803 403026



Torquay 01803 292762

Paignton 01803 551207


Torquay 01803 213970 8

Greycliffe Res Care Home Torquay 01803 292106 25

Hadleigh Court

Torquay 01803 327694


Arlington House

Cross Park House

Torquay 01803 294477

Brixham 01803 856619



Harbour Rise Rest Home Paignton 01803 551834


Ashbourne House

Dene House

Torquay 01803 327041

Brixham 01803 293077



Hatt House

Torquay 01803 326316


Aveland Court

Didsbury Court RestiHome

Torquay 01803 326259

Torquay 01803 329735



Highland Mist

Torquay 01803 315749


Bascombe Court

Eclipse Lodge

Brixham 01803 842360

Torquay 01803 607604


Beechcroft Retirement Home

Torquay 01803 327360 (see back cover) 24

Beechmount ResidentialiHome Torquay 01803 605607 25


Hollydale ResidentialiHome Torquay 01803 327271



Erith House

Holwell Villa



Torquay 01803 293736

Falkland Lodge

Torquay 01803 292476

Brixham 01803 854103

Innisfree ResidentialiHome Paignton 01803 552269


Belmont House

Frensham House

Brixham 01803 856420

Brixham 01803 857476



Jack Sears House

Paignton 01803 408556



Furzeham Lodge CareiHome

Torquay 01803 292466

Brixham 01803 856657



Jubilee House

Torquay 01803 311002


Burnside Court Care Home Paignton 01803 551342 21

Georgian House

Torquay 01803 295196


Kingsmount ResidentialiHome Paignton 01803 663460


Carl Court

Grange-Lea ResiCareiHome

Torquay 01803 329203




Amersham Care Home

15/5/07 15

Torquay 01803 328442 34

Alpine Lodge


Cary Lodge

Paignton 01803 522342 11:59

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Las Flores

Torquay 01803 293392


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33

Beaumont Court provides Residental Care, Respite Care and Day Care for both male and female clients in the quiet location of North Petherwin near Launceston. Beaumont Court also offers Residential Care for those with dementia care needs or those Residents with physical disabilities. The home is also only some 13 miles from the beautiful North Cornish Coast and regular trips out are made utilising the two large Minibuses belonging to the home. Beaumont Court is furnished to a high standard, in order that we provide the very best accommodation, care and service to our clients in a homely environment. • Elegant Period Feature House • Impressive & Accessible Gardens • Quiet Rural Location • En-Suite Rooms • Activities Programme • Friendly Staff • Day Care Transport • Conservatory • Home Cooked Food • Spacious Lounges • Hairdressing Salon • Garden Rooms Now Available Beaumont Court is pleased to announce that work on its 10 Suite Extension was completed and Registered with CQC in late 2009.All suites are ground floor with ensuite and have direct access to the gardens. Additional communal space has also been created with a spacious lounge in the heart of the gardens. Please contact Sally on the number below to arrange a personal viewing.

To receive a brochure or to arrange a visit, Call Sally on 01566 785 350 Beaumont Court Residential Care Home • North Petherwin • Launceston • Cornwall PL15 8LR Email: • Web:


Care Homes in Devon Nursing Home

Day Care /Respite


Physical Disability

Sensory Impairment

Residential Home

Number of places

Old Age

Mental Health

Terminally Ill

* = Homes which also include specialist Alcohol/Drug dependency care

Laywell House Ltd

Pendennis Residential Home

Brixham 01803 853572

Paignton 01803 551351


Phoenix Lodge

Paignton 01803 554728

Torquay 01803 558867


St Kilda Com SupportiCentre Brixham 01803 853158 36

St Omer


Paignton 01803 527156

Paignton 01803 525757


Torquay 01803 605336 28


Lorna House

Primley House

Torquay 01803 329908

Paignton 01803 558867


Sundial Lodge

Torquay 01803 292889 48


Lynwood ResidentialiCareiHome Quintaville Paignton 01803 551581

Torquay 01803 328289


The Nightingales

Torquay 01803 294674 23


Manor Cottage Hotel

Riviera Court

Paignton 01803 550363

Torquay 01803 215559


Tudor Court

Torquay 01803 558374 31


Manor House Res Home

Walmer House


Torquay 01803 312759

Paignton 01803 550530


Torquay 01803 292734 17


Margaret Clitherow House Torquay 01803 326056

Roundham Court

Paignton 01803 528024


Western Rise

Torquay 01803 312430 37


Moorleigh Res Care HomeiLtd Torquay 01803 326978

Rydan Lodge

Brixham 01803 858590


Widecombe House Torquay 01803 298692 18



Woodrow Res HomeiLtd

Sea Point

Paignton 01803 524414

Paignton 01803 556899


Torquay 01803 213026 16


Oldway Heights

Southbourne Res CareiHome

Paignton 01803 527088

Paignton 01803 323502



Park House

Southwater ResidentialiHome

Torquay 01803 314897

Paignton 01803 524140


Residential Homes in Torridge Arliemoor Holsworthy 01409 254232



St Andrews

Torquay 01803 294378




Little Oldway

15/5/07 14

Torquay 01803 324595


Levanto Care Home


St Edmund`s CCSC

Paignton 01803 559545 11:59

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Barn Park Res Home Beaworthy 01409 221201


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N


0800 99 88 33

Holsworthy 01409 253970

Moorgate Residential Home

Camplehaye Res Home

Yelverton 01822 852313

Tavistock 01822 612014





Spring House

Crelake House

Bideford 01237 472783

Tavistock 01822 810465

Tavistock 01822 616224




Donnington House


Harewood House

Bideford 01237 475001

Okehampton 01837 861430

Tavistock 01822 613130




Down Parks Lodge

Tawburn House

Kent House

Hartland 07977566413

Okehampton 01837 840737

Okehampton 01837 52568





The Red House

Lakenham Res Home

Bideford 01237 474554

Yelverton 01822 854376

Bideford 01237 473847




Golden Sands

Venn House

Lakeside Res Home

Bideford 01237 477730

Tavistock 01822 612322

Okehampton 01837 52078




Herons Lea Res Home Bideford 01237 476176

Venville House

Lyndale Res Home

Yelverton 01822 890557

Tavistock 01822 615681




Lakenham Res Home Bideford 01237 473847



Okehampton 01837 52570

Okehampton 01837 658922




Rosehill (Robins` Hill) Bideford 01237 477625

West View


Yelverton 01822 840674

Tavistock 01822 614336


Care Homes

Bodmeyrick Res Home



Southlands Court

Holsworthy 01288 381631 25


Bideford 01237 473147 17

West Heanton Ltd Res Home Beaworthy 01409 281754

Elderly Supported Living 24 hr Care & Support


IEW V TO Y D EA R The alternative NOW

Woodland Vale

Torrington 01805 622206 23

to residential care in Tavistock

Residential Homes in West Devon Abbotsfield Hall Nursing Home Tavistock 01822 613973 Strip2

15/5/07 28


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Call: Isla McPhie (RGN)

07779 704 790

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Taking the worry out of paying for care Our specialist care fees advisers can help you to:

Arrange your finances to meet care costs over the long term.  Understand your entitlement to local authority, health authority or state benefits. 

For over 15 years we have helped thousands of individuals and their families gain peace of mind in meeting the cost for the care of their choice whilst also preserving as much capital as possible. For expert advice on all aspects of paying for care or a free copy of our long term care guide, call our care fees advice line. Tel:

0800 99 88 33* •

Opening hours Mon - Fri 8am-7pm Sat 8am-2pm*. For quality purposes calls may be monitored and/or recorded. NHFA Limited is authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registration No.04620891


Legal Services

Legal Services Carers who look after elderly family members or those who are frail, disabled or have learning difficulties face an enormous challenge to obtain assistance from Social Services and the NHS. Experts like those from The Carers Legal Centre can be of great assistance.

Lasting Powers of Attorney Anyone who faces the possibility of losing mental capacity should make a Lasting Power of Attorney. An LPA appoints someone you trust to make decisions for you. Separate LPAs may be made for both financial and for welfare matters. The process of making an LPA is quite involved because it incorporates safeguards minimising the risk of financial abuse.

means-tested basis. Some local authority services can be provided on a discretionary basis, and others are mandatory. It may be possible to obtain funds against the value of your house through an equity release. We will guide you through the continuing care maze but also help you investigate other means of obtaining funding, and perhaps help you keep the house. Deprivation Of Liberty

Deputyship Where someone has already lost mental capacity, it is often advisable to obtain a court order so that a trusted person, called a “Deputy”, can manage that person’s finances and take decisions on their behalf. Papers are required to make an application to the Court of Protection for a Deputy.

Sometimes elderly people who have lost mental capacity are required to move into Residential Homes in their own best interests. But mistakes are sometimes made, and it is believed that many people are kept in residential homes against their wishes and without sufficient justification. Since April 2009 Local Authorities have had a duty to ensure that Deprivations of Liberty are justified. Management of Affairs

Probate Probate is the court’s authority; given to a person or persons to administer a deceased person’s estate. The document issued by the Probate Service is called a Grant of Representation. Funding The Cost of Care Caring for elderly and disabled people is expensive. There are several possible sources of funding. Sometimes you may be able to obtain all the care fully-funded by the NHS under Continuing Care. Sometimes funds will be available from your local authority, but on a Strip2



If you are elderly or disabled and struggling to cope, it is ideal to have a caring adult son or daughter to look after your affairs. For those who are not lucky enough to have a carer, legal advisors can provide a good alternative. Such support mechanisms can; administer the person’s finances, ensuring that available state benefits are claimed, bills paid, and tax returns submitted; instruct outside agencies to assist, such as tradesmen, personal carers and social workers; do everything possible to enable an elderly person to remain at home, but if a move into residential care becomes inevitable; choose the best available residential home and manage the sale of the house. ©Carer’s Legal Centre 2009

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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Care at Home Care at Home used to be called home care or domiciliary care. Listed in this section are care providers, how you can obtain services and information about care in your home and UKHCA. 0845 0551 007

Help At Home

Care Direct

The first step towards getting help from Social Services is to ask your GP or to contact your local authority. The local authority are then obliged to carry out an assessment to determine your needs. If it is assessed that you require carers in your own home, your local authority can provide services directly or arrange for services from another organisation. Alternatively local authorities can make Direct Payments to you for arranging care yourself (see Direct Payments on page 9) It may be that you are able to live with greater independence with a few adaptations to your home. Your local authority can arrange for an assessment from an occupational therapist to help you identify your needs. For more Information: Devon Care Direct :0845 1551020 or www.devon. FactSheets FS51, FS52, FS55, FS56, FS79b, FS299. Torbay Council 01803 208435, Leaflet TSS2. Plymouth City Council Contact Centre 01752 668000

Care Direct’s aim is to make life easier for older people by making information and help available when they need it. This includes: •

Care and Support: Information about social services and other groups offering care and support. It includes advice on aids, adaptations, home alarm schemes, etc.

Your Home: Advice on how to access housing benefit, council tax, sheltered housing and housing placements. Care Direct also has information about how to get help with alterations, repairs and keeping your house warm and secure.

Money and Benefits: Benefits advice including Attendance Allowance, Disability Living Allowance and Carers Allowance.

Keeping Well: Advice on how to lead an active healthy life; information on social clubs and day centres etc.

Charges and benefits: In partnership with the Department for Work & Pensions and the Citizens Advice Bureau, Devon Social Services has introduced charges for services which will be based on an assessment of your ability to pay.

©Crown Copywrite

Help With Care in Your Own Home Most of us want to live independently in our own homes for as long as possible. As we get older, we may need support and assistance to enable us to do so. This can take the form of personal care, making our home more suitable for our needs or financial assistance from benefits or elsewhere. It can be difficult to identify what assistance will benefit you, particularly if you have not sought help before. Help you might be able to get could include: personal care, help to manage and feel safe at home, financial assistance, and/or health services. For more information and details for your local Age Concern, please visit Help the Aged produces a range of free advice leaflets and information sheets for older people. These are available from the Information Resources Team Tel: 020 7278 1114 or can be downloaded from Strip2 15/5/07 11:59 Page 1 Free Leaflet Call 0800 00 99 66


An Officer from our Finance and Benefits Team (FAB) will arrange a suitable time to visit you at home or at a day centre, to complete your financial assessment. Do not worry about this because, if you prefer, you can nominate a relative or friend to help you. Before the appointment, your Care Manager will let you know which documents they will need to see (such as your Benefit books, and Building Society and Bank books). The person who visits you will ensure that you are receiving all the benefits that you are entitled to. If you are eligible to claim an extra benefit they will help you complete the necessary forms and send in the application for you. If your claim is successful we may need to recalculate your weekly charge.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care At Home

Many people who receive income support (pension credit) will probably find that they won’t have to pay a charge for their home care. For details of how much you will need to pay please see the Charges for Home Care, Day Care and Community Meals factsheet no. 2a available from or by calling Care Direct on 0845 1551 007. You will be sent an account through the post every four weeks. This will show different ways that you can pay. ©Crown Copywrite

Torbay Care Trust Lifeline Alarm Service Torbay Care Trust Lifeline Alarm Service operates a 24-hour emergency alarm monitoring service 365 days of year. All calls are voice recorded. The Torbay Care Trust Lifeline Alarm Centre Brookfield Close, Paignton, Devon TQ3 2JE Tel: 01803 522228

Link Age Plus


Devon County Council was one of eight local authorities to pilot a new national Government initiative to tackle social exclusion among people aged 50 plus, particularly those who were “harder to reach” such as frailer people and people from minority communities. Funded by the Department for Work and Pensions, Link Age Plus was modelled on the Social Exclusion Unit’s report ‘A Sure Start to Later Life’. Community Mentoring is a service being developed by Devon County Council as part of a redesigned local service system.

Similar to a community alarm, the range of telecare equipment available has been extended and is smarter. Telecare products monitor people at risk in their own homes improving their safety and helping them to stay independent and healthy for longer. It is a continuous, automatic and remote monitoring of lifestyle changes – 24 hours a day, seven days a week. It benefits all those involved in delivering care, most importantly clients, by providing the most intensive care in the least intensive setting – the patient’s own home. If you are assessed as needing this equipment and meet eligibility criteria we will supply and fit the appropriate equipment in your home for you. Contact advisers at Care Direct or order factsheets FS16b, FS16c, FS16a, FS12 by calling 0845 155 1007.

This new service is for people who are, or are at risk of social isolation and loss of independence, or who are experiencing a downturn in their lives. Mentoring tackles isolation and loss of independence by: • Encouraging and enabling ‘healthy living’ and social re-engagement; • Assessing individual psychology, needs, interests and capacities; and fostering improved self-esteem to prevent further ill health and hospital admissions; • Mentoring also supports isolated older people to improve their quality of life by helping their communities to include them. If you want to contact the Mentor service in your area, the simplest way is to phone ‘My Devon’ on 0845 1551 007 where a trained advisor will help you. ©Crown Copywrite

Medicines Support Service Joint Agency Medicines Support Service This is a joint initiative between Devon Social Services, the 6 Primary Care Trusts (PCTs), and the Local Pharmaceutical Committee involving independent sector and in-house Domiciliary Care Providers. The aim of this service is to provide a more person-centred medicines support service that promotes independence and facilitates the care of people in their own homes through the use of common policy, procedures and improved assessment. It will improve the quality of assessment for Service Users and provide them with a service that is more appropriate and efficient in meeting their needs in the management of their medicines.




Page 1

The National Homecare Council Services that support people at home are widely acknowledged as being central to the quality of life of those people who need support to regain, maintain or sustain their independence. It is essential to have a forum for debate and to learn from good practice concerning services which provide this support, recognising that, in today’s world, these services come from many sources. The National Homecare Council provides this forum, working closely with other partners active in these areas of work, regionally, nationally and internationally and is a representative organisation of public sector organisations concerned with the commissioning and direct provision of services that support people at home.

Hartley Home Care A discrete and affordable service provided at home by professional carers. Tel: 01840 213294 | Fax: 01840 211462 Penclease House, Clease Road, Camelford, Cornwall, PL32 9QX Email:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Care at Home in Devon EAST DEVON

Guinness Care & Support, EX2 8NL 01392 686421

1st React Healthcare, Exmouth EX8 3DL 01395 268091

Help Unlimited, EX4 3RP 01392 218015

Active Care Partnerships Supported Living Service, Honiton EX14 1PR 01404 549325

Newcare (Devon) Ltd, EX4 8AJ 01392 460046

Agency Assistance, Exmouth EX8 4AB 01395 266846 Axe Valley Home Care Limited, Seaton EX12 2LE 01297 24753 Bindon Care Ltd, Sidmouth EX10 9EX 01395 514500 Care South, Honiton EX14 1SF 01404 548680 Courtesy Care Limited, Axminster EX13 5DL 01297 35985 Direct Home Assistance, Exmouth EX8 4EZ 01395 222757 East Devon Domiciliary Care Service, Honiton EX14 1HU 01392 385888 Exmouth Court Home Care, Exmouth EX8 1TS 01823 270694

Harcombe Valley Care Ltd. Sidmouth EX10 9TZ 01395 513222 Helping Hands Exmouth Limited, Exmouth EX8 1QN 01395 277835 Manor Lodge - Premier Community Services, Exmouth EX8 2BS 01395 266691 Nestor Primecare Services Ltd TA Care Initiative, Sidmouth EX10 9BQ 01395 578855 Nestor Primecare Services Ltd TA Medico Nursing & Homecare, Exmouth EX8 1AL 01395 227386

Partners in Care (South West) Ltd, EX3 0EA 01392 876700 Premier Living, EX1 3RB 01392 208353

Phoenix Care At Home Ltd, Barnstaple EX31 4AY 01271 816577

Prospects for People, EX4 1DU 01392 498973

Prime Care (Marwood Care Ltd), Barnstaple EX31 3UD 01271 335430

Purple Balm Ltd DCA, (see advert on page 42) EX2 7LL 01392 350010

Sanctuary Home Care, Barnstaple EX32 8PA 01271 345602

Reed Community Care, EX4 3AY 01392 430690 Sense Intervenor Outreach Services, EX4 3ER 01392 666157 MID DEVON Agincare UK Limited, Collompton EX15 1JS 01884 839753 Charlton Lodge Domiciliary Care Service, Tiverton EX16 5HR 01884 253319 Community Care Line Services, Tiverton EX16 4JD 01884 258701 Forward Living Domiciliary Care, Tiverton EX16 7AZ 01626 202221 Home Life Carers Limited, Tiverton EX16 6GT 01884 233700 Horizon Care Agency Limited, Crediton EX17 5AD 01363 82713 Insight Dynamics, Tiverton EX16 5AQ 01884 255777

SeeAbility - Devon Support Service, Honiton EX14 1HL 01404 46936

Oakfield Independent Care and Support Services, Tiverton EX16 6QB 01884 230555

Surecare, Broadclyst EX5 3DF 01404 822448

Self Unlimited Choice, Tiverton EX16 9JT 01398 341252

Unity Community & Care Services, Honiton EX14 1AF 01404 548448

Trenovissick Domiciliary Care, Agency Crediton EX17 2EP 01363 84089



Allied Healthcare Group, EX2 5JL 01392 360002 Assisted Living South West Ltd, EX1 3QS 01392 314631 Careplus Agency Ltd, EX4 1DW 01392 256161 Exeter Domiciliary Care Services, EX1 3LF 01392 462406 Strip2




Page 1

Larkstone Supported Living Ltd, Barnstaple EX32 8HR 01271 322819 Northern Devon Domiciliary Care Services, Barnstaple EX31 2JZ 01271 346450

Mid-Devon Domiciliary Care, Tiverton EX16 4HQ 01884 243822

Priory Home Care Service, Ottery St Mary EX11 1DP 01404 815511

Hadley Care Limited, Combe Martin EX34 0NS 01271 889152

Carrington Care Agency, Barnstaple EX32 7BZ 01271 344072 Cygnet Care, Bideford EX39 4PG 01271 858271 Dome Community Care Services Ltd, Barnstaple EX32 0QH 01271 831222 Elite Care & Nursing Agency, Barnstaple EX32 8HR 01271 346666

PLYMOUTH 1st Call Homecare Ltd, PL4 9EF 01752 603100 Allied Healthcare, PL1 3JB 01752 604555 Apex Care Solutions, PL4 9BJ 01752 261445 Arrow Support Ltd, PL4 0EG 01752 264408 Caretime Services Ltd, PL3 4ND 01752 666688 Carewatch (Tamar), PL1 3HQ 01752 275100 Carewatch Care Services Ltd, PL1 3HQ 01803 311188 Caring First Ltd, PL4 6PD 01752 249703 Core Disability Services, PL1 3JB 01752 254554 Durnford Society Ltd, PL7 4DX 01752 347005 Havencare, PL6 8LD 01752 251476 Housing 21 Care Options, PL4 8LL 03701 924455 JM Healthcare Ltd, PL1 2HR 01752 202288 Network Healthcare Professionals Ltd, PL1 1LB 01752 604600 Newcross Homecare Ltd, PL1 2DH 01752 218860 Next Generation Staffing Group, PL1 3AB 01752 669990 Peninsula Care Devon, PL6 7PP 01752 695448 Plymouth Care Services Ltd, PL3 4BB 01752 569402 Plymouth City Council Social & Housing Services Dept, PL1 2AA 01752 308700 Pocklington Rise, PL7 1LJ 0208 9950880

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Care At Home

RightNurse Care Services Providers of specialist quality care

Live in care support. Support to remain living in your own home in Devon & Cornwall. Care provided by live in carer’s for periods of convalescence, respite, holidays or long term. Free assessment by trained nurse managers with on going supervision. 29A Lemon Street, Truro, Cornwall, TR1 2LS

01872 274120

Premier Care Ltd, PL3 4BB 01752 547252

Lifeways Community Care, Ivybridge PL21 9EF 01752 691122

HFT Domiciliary Care Agency, Chudleigh TQ13 0NE 01626 853943

Prestige Nursing Ltd Domiciliary, Care Agency, PL6 5AD 01752 213213

Mencap Totnes Domiciliary Care Service, Dartington TQ9 6EB 01803 864085

Newcare (Devon) Ltd, Newton Abbot TQ12 2HB 01626 334261

New Key, Totnes TQ9 5AL 01803 863778

Nurse Plus and Carer Plus (UK) Ltd, Newton Abbot TQ12 3ET 01626 366398

PULSE, PL1 2DH 01752 229193 Safe Hands Homecare Services, PL9 7AZ 01752 318622 Steps Ahead Care & Support Ltd, PL3 4BB 01752 547257

Sunshine Care Ltd, (see advert inside front cover) PL3 4BB 01752 242454 The Regard Partnership Domiciliary, Care Agency PL1 5LX 01752 660822 Valuing Independenc, PL6 5DS 01752 659298 Yourway Support Services Ltd, PL4 0EG 01752 264434 SOUTH HAMS Advent Care Team Ltd, Totnes TQ9 5RU 01803 866414 Care Quest, Kingsbridge TQ7 1BB 07974969573 Carers Direct (SW) Ltd, Kingsbridge TQ7 4PU 01548 810195 Devon County Council Domiciliary 15/5/07 11:59 Page 1 Care Service, Ivybridge PL21 0AX 01392 385147


S.S Care Ltd, Totnes TQ9 7DG 01803 712308 Sanctuary Home Care Ltd, Roborough PL6 7BB 01752 777196

Saraton Domiciliary Care Agency, Newton Abbot TQ12 1NU 01626 337710

Simply Caring, Ivybridge PL21 9SZ 01752 896909

South Devon Homecare Associates, Teignmouth TQ14 9LG 01626 879900

South Hams Support Services Ltd, Kingsbridge TQ7 1QJ 01548 856501

Step by Step Supporting Independence Ltd, Dawlish EX7 0DE 01626 867624

The Care Company (SW) Ltd, Totnes TQ9 7QE 01548 521789 TEIGNBRIDGE Allied Healthcare Group Ltd DCA, Newton Abbot TQ12 4AA 01626 204804

The Lady Anne Care Agency, Teignmouth TQ14 8UR 01626 778808 Westcountry Case Management Ltd, Teignmouth TQ14 9QL 01626 770729 TORBAY

Angel Home Care, Tracey TQ13 9HE 01626 834328

ACCORDS, Paignton TQ3 1RN 01803 527463

Bluebird Care (Teignbridge & Torbay), Newton Abbot TQ12 3AJ 01626 335321

Caretakers, Paignton TQ4 7EJ 01803 540715

Devon County Council Domiciliary Care Service, Tracey TQ13 9DA 01626 830751

Crisis Response Team - Torbay Care Trust, Torquay TQ1 3QH 01803 313372

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Devon C. Air Ltd, Paignton TQ3 2NX 01803 529993

0800 99 88 33


Devon Home Care Ltd, Torquay TQ1 4LX 01803 320023

Riviera Outreach Service, Torquay TQ1 2JG 01803 293388

Deer Park Homecare, Holsworth EX22 6HZ 01409 254444

Domiciliary Care (Sandwell Community Caring Trust), Brixham TQ5 9JU 01803 853249

Rydancare, Brixham TQ5 8BH 01803 882246

Direct HomeCare Ltd, Torrington EX38 8ED 01805 625999

Somerset Care at Home Ltd, Torquay TQ2 5RN 01803 212823

Mulholland Care, Bideford EX39 2BA 01237 420498

Standard Care SW Ltd, Torquay TQ1 4NP 01803 315999

Q Care Ltd, Bideford EX39 3DX 0845 4816003

Homecare 2000 Ltd, Paignton TQ3 3EN 01803 553222

Summerland Support Ltd, Torquay TQ1 3TB 01803 292555

Quay Care, Bideford EX39 3HN 01237 471355

Leonard Cheshire Torbay Home Based Carers Breaks, Brixham TQ5 9EL 01803 859760

Summon Bonum Support and Care, Torquay TQ1 4TB 01803 293512

West Heanton Ltd, West Heanton EX21 5PJ 01409 281754

The Intensive Home Support Service, Torquay TQ2 7AD 01803 654727


The Laurels Group, Torquay TQ2 6RA 01803 605069

Caretime Services Limited, Okehampton EX20 1NR 01837 54167


Devon and Cornwall Care Services, Tavistock PL19 0AA 01822 610734

Ark Nursing and Care Agency Ltd, Bideford EX39 1BJ 01237 420777

Lyndridge Community Care Service, Okehampton EX20 1QF 01837 54782

Bridgeland Care Ltd, Bideford EX39 2EZ 01237 422500

(see Haven Housing ad on pg35)

Guinness Care & Support- Torbay Dom Care, Paignton TQ3 2AB 01803 696079

Nestor Primecare Services Ltd TA Medico Home Care, Paignton TQ4 5BW 01803 663300 Newcross Nursing Group, Torquay TQ2 5RF 01803 292299 Olive Branch Care Agency, Torquay TQ2 6HP 01803 607625 Phoenix Care Domiciliary Service Ltd, Torquay TQ2 5UN 01803 214426 Pinnacle, Torquay TQ1 2AL 01803 292281 Platinum Plus Healthcare Ltd, Paignton TQ4 7EJ 07830292701

Chapter Care, Winkleigh EX19 8HW 01837 680006

Comficare Ltd, Bideford EX39 3DX 01237 426440 Quality Care Agency Ltd, PurpleBalm_Devon Life_V3 09/09/2009 11:29 Page 1 Torquay TQ2 5LH 01803 322290

Moorcare Devon Limited, Tavistock PL19 0NU 01822 616020

Reach Out, Okehampton EX20 1EQ 01837 55209 Springfields Community Care Ltd, Okehampton EX20 4ER 01837 861430

Sometimes real freedom means staying at home... Changing Government legislation is making it easier for people to choose how they want to live their lives. Everyone who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the support in any care setting, including their own home. Purple Balm is a small local company with a big heart. All our staff are professionally trained and security checked to the highest standards. You will receive a regular member of staff who really understands you and your care and support needs. We can offer a minimum of one hour up to 24 hours, plus live in care. Let Purple Balm help you

keep your independence.

For more information contact Hazel Procter on 01392 350010 Purple Balm is registered with the Care Quality Commission & Devon County Council, and is a member of the United Kingdom Home Care Association (UKHCA)

Purple Balm 8 Orchard Court, Heron Road, Sowton, Exeter EX2 7LL Nursing, Care, Recruitment, Holistic Care


Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our 15/5/07 11:59 Page 1 publications or on, call us on 0844 800 9708 or email us at



M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Carers “Carers look after family, partners or friends in need of help because they are ill or have a disability; the care they provide is unpaid.”Carers UK

1 in 10 people in Devon are carers. If you help to look after a family member or a friend on a regular basis... You are a CARER. Nationally, carers save the government £87 billion a year. Many carers experience ill health, financial disadvantage and fatigue so it is essential that they can access information, advice and support at the earliest opportunity to enable them to get help at the right time and ease there caring role. The ‘Take a Break’ scheme is a county wide subsidised scheme which gives carers of adults a single route to arrange day time or evening breaks from their caring responsibilities. The breaks are provided by a care worker coming to look after the cared for person so the carer can have a break. The care worker may stay in the carers home in a ‘sitting’ arrangement or may ‘escort’ the cared for person out of the home for a social activity. Factsheet 602 The service is available for all carers who look after an older person, or someone with a physical or sensory disability over the age of 18 years. Young carers can access the scheme if they are looking after an eligible adult. Tel: 01392 823315 Benefits for Carers - Carers Assessment How can a Carers Assessment help you as a carer? If you are an unpaid carer you are entitled to a Carers Assessment. An assessment is about you as a person rather than the person you care for and looks at your needs. It explores how your caring role is affecting you, and what might help to support you in your caring role and life. To request a Carers Assessment contact your appropriate local social care office. Tel. 0845 155 1007 Other Information for Carers The Devon Cares Information for Carers booklet is available to you as a carer when you join your local Devon Carers Link. In the booklet you will find important information about the services and support available to you. The booklet is produced by Carers in Devon, which Strip2 15/5/07 11:59 Page 1 is made up of social care, health and voluntary

organisations, who work together to support carers. You can find out more about Carers in Devon, online at For further information and help, you can join the Devon Carers Link. It’s FREE! For more Information Call Devon Care Direct: 0845 1551007 or See Factsheet FS602

The South Devon Carers’ Consortium

The consortium co-ordinates its activities to raise awareness, make improvements to the information network, and involve carers in planning and monitoring services. The sort of work the consortium is involved with include the Torbay’s Carers’ Register, The Teignbridge Carers’ Action Group, and the South Hams & West Devon Carers Link. The consortium holds regular liaison meetings, both local and cross-district, to which members are invited to share information, find support and contribute to steering the work of the consortium.

What Help is there for Carers? Carers Direct, Tel: 0808 802 0202 Textphone: 0800 988 8657 Carers Champions, Colebrook Housing Society Tel/SMS: 01752 211348 Carers Link, Support Centres, Tel: 01392 382331 East Devon, Tel: 01404 44411 South Hams & W.Devon, Tel: 01803 862 622 Carers UK, Tel: 0808 808 7777

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

DIAC, Tel: 01752 201065 Textphone: 01752 201766 Signposts for Carers, Tel: 01803 666 620 South Devon Carers Consortium, Tel: 01803 294275 Exeter Carers Focus, Exeter CVS, Tel: 01392 202 055 Mid Devon, UNITE, Tel: 01884 257511 North Devon, The Castle Centre, Tel: 01271 372811

0800 99 88 33


Meal Provision Eat Well, Live Well Eating well is a positive choice to make. A healthy balanced diet contains a variety of types of food‚ including lots of fruit‚ vegetables and starchy foods such as wholemeal bread‚ protein rich foods such as meat‚ fish‚ eggs, pulses and some dairy foods. Fat is a good source of energy, but eating too much fat can make us more likely to put on weight. Eating foods that are high in saturated fat increases the risk of developing heart disease by raising your cholesterol levels. Oily fish contain ‘omega 3 fatty acids’, which are good for your heart and vitamin D which is important for healthy bones. You should aim to eat at least two portions of fish a week, one of which should be oily. Vitamin D is also found in fortified cereals and soft spreads such as margarine. If you do not eat any of these foods, or you rarely get any sunshine you should consider taking a daily supplement. Base your meals on foods that are high in starch and fibre, such as wholemeal bread, pasta, rice, cereals and potatoes. Oats, fruits and vegetables, pulses, such as kidney, butter or baked beans are all good sources of fibre. Eating fibre rich foods and drinking plenty of fluid – around 6 to 8 glasses throughout the

Frozen Meals

day – can help prevent constipation, which also reduces the risk of some common disorders in the intestine. Have some protein such as meat, eggs, pulses (peas, beans and lentils) and fish every day. Many of these protein rich foods also include iron, which is important to prevent anaemia. Other foods that contain iron include bread, dark green vegetables and fortified breakfast cereals. Because having (more than 1.5mg per day) might increase the risk of bone fracture you should avoid taking any supplements that contain vitamin A, including fish oils which have a high content. Information from Age Concern/Age UK leaflet ‘Eat well‚ age well’. To order contact Age Concern 0800 00 99 66.


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Oakhouse Foods Pitts Cleave, Tavistock, ......................................................................Postcode: ............................................................. Devon M O V...................................... I N G I N T O A email: C A R................................................................... E H O M E – A D V I C E A N D I N FPL19 O R M0PW AT I O N Phone number: Address: .....................................................................................................................................



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257 ✆00845 800 99 8 8 3 3 1132

Meal Provision

Providers in Devon Age Concern Exmouth

Lunch Club 7 days a week. 10.00am Coffee Morning, 12.00noon Lunch (2/3 courses). Landon House, 11 New North Road, EX8 1RU 01395 271242

Age Concern Tiverton

Lunch Club Monday & Thursday 11am-1pm Beck House Drop-in Centre, Beck’s Square, Tiverton, EX16 6PJ 01884 242052

Anthony’s Catering Service

Durant Arms Public House, Hotel & Restaurant

Ashprington, Totnes, Devon, TQ9 7UP 01803 732240 (Ashprington area only)

Haven Hotpots

48 Old Exeter Street, Chudleigh, Devon, TQ13 0JX 01626 853416

Holcombe House Meals

Butterdon Lane, Moretonhampstead, TQ13 8PW 01647 440121

Kings Acre Care Home - Meals Service (Ermington Only)

Meals on Wheels - Torquay

St Edmunds, Victoria Park Road, Torquay, Devon, TQ1 3HQ 01803 313164

Oakhouse Foods Advert left Unit One, Pitts Cleave, Tavistock, PL19 0PW, 0845 257 1132/ 01822 610077 Park Hotel Meal Delivery Service Esplanade Road, Paignton, TQ4 6BQ 01803 552505

Racehorse Hot Meals Delivery

The Racehorse, Wellbrook Street, Tiverton, Devon, EX16 5JW 01884 252606

Unit 9, Salterton Workshops, Salterton Road, Budleigh Salterton, EX9 6RJ 01395 445495

Ermington, Ivybridge, Devon, PL21 0LQ 01548 830076

Baptist Luncheon Club

8 Whitefield, Wilmington, Honiton, EX14 9JJ 01404 831504

Rydan Lodge, 3 Nelson Road, Brixham, Devon, TQ5 8BH 01803 882246 / 858590

Marine Cuisine Mobile Lunches

Thorverton Arms Meal Delivery

(First Thursday of the month) Tiverton, EX16 6EN 01884 256017

Community Meals Service Devon County Council Tiverton, EX16 6LB 0845 1551007

Community Meals Service Plymouth Chaucer House, 83 Chaucer Way, Mannaton, Strip2 Plymouth,15/5/07 PL3 3EQ 11:59 Page 1 01752 305151

Lunches Direct

18 The Esplanade, Paignton TQ4 6BE 01803 857560

Marine Cuisine Mobile Lunches Meal Delivery Service Long Park, Newton Road, Torquay, Devon, TQ2 7AL 01803 615531

Meals Direct Meals on Wheels

Chaucer Primary School Kitchen, Chaucer Way, Plymouth, PL5 3EJ 01752 305162

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Rydan Care

Thorverton, Exeter, Devon, EX5 5NS, 01392 860205 (Local delivery only)

Wiltshire Farm Foods Advert overleaf

The Old Quarry, Caton Cross, Ashburton, TQ13 7LH, 01626 821182 Unit 1 Budlake Road, Marsh Barton, Exeter, EX2 8PY, 01392 829970 1 Hacche Lane Business Park, South Molton, EX36 3LH, 01769 573135

0800 99 88 33


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Page 1



M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Nursing Agencies

Nursing Agencies Agencies in this section are listed in alphabetical order. For more information about services in your area or about a particular agency please contact them directly.

Nursing Agencies

Minimum Standards

Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week. About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home. Care Quality Commission website:

A set of guidelines to help providers, inspectors and service users understand the expected minimum level of service. These guidelines are not enforceable by law, but providers should abide by them. They also give service users the ability to judge care providers to ensure the correct service is employed. You could expect a nursing agency to provide a wide range of services for example: • Ad hoc, • Emergency cover, • Joint planning to manage seasonal shortages, • Bank management, • Permanent recruitment. The NMS publication can be ordered from the Department of Health by calling 0870 155 54 55

There are two types of nurses agency. The first type simply acts as an employment or introductory agency which places self-employed nurses into employment with people who need nursing help at home. The other type of agency employs, trains and supervises its own staff. Nursing Agencies

Plymouth, Tel: 01752 218860 Torquay, Tel: 01803 292299

Allied Healthcare Group Ltd,

Nurse Plus and Care Exeter, Tel: 01392 360002 Newton Abbot, Tel: 01626 204804 Plus (UK) Ltd. Newton Abbot, Tel: 01626 366398 Plymouth, Tel: 01752 604555, Ark Nursing and Care Agency,

Platinum Plus Healthcare Ltd.

Bideford, Tel: 01237 420777,

Paignton, Tel: 01803 540687


Prestige Nursing Ltd.

Torquay, Tel: 01803 292281

Exeter, Tel: 01392 314072 Plymouth, Tel: 01752 213213

Staff Guardian

“ Our staff now feel much safer when working on their own” Joan, Sedgemoor Citizens Advice Bureau

Elite Care & Nursing Agency,


Barnstaple, Tel: 01271 346666

Plymouth, Tel: 01752 229193

Healthcare at Home,

Purple Balm Ltd.

Staff guardian is an innovative staff protection software that makes the working environment safer for lone workers allowing you, as an employer, to know where they are, and what they are doing, every minute of the working day.

Ivybridge, Plymouth, Tel: 01752 262603

Exeter, Tel: 01392 350010

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Newcross Healthcare Solutions Ltd.

Strip2 15/5/07 11:59 Exeter, Tel: 01392 459982

Sunshine Care Nursing Agency (See inside front cover) Plymouth, Tel: 0845 2600 670 Page 1

Tel: 0844 811 2380 Email: Web:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Learning Disabilities Included is information about life enhancing opportunities for training in Devon. Information on accessing services and listings for Learning Disability providers, supported living and Care Homes.

Mencap Gateway Clubs

The Learning Disability Health and Social Care Partnership has responsibility for all health and social care services for people aged 18 and above. Children’s services are now part of a Children’s directorate. All services for people with a learning disability in Devon are subject to co-ordination and scrutiny by the Devon Learning Disability Partnership Board - multi agency forum which fully includes service users and carers. The Chief Executive of Devon County Council chairs this Board. The Partnership Board’s task is to co-ordinate the implementation of the White Paper ‘Valuing People’. This has four key principles: • choice • independence • inclusion • rights The Health and Social Partnership is organised around three localities: • Exeter and East Devon • North and Mid Devon • South and West Devon The Service that they provide include: • In-patient units - providing inpatient care that includes short-term assessment and treatment, specialist provision for autism and long-term care. These are consultant led. • Specialist learning disability residential and nursing services, contributing a significant of staff to some similar services delivered by a partner housing association. • Premier Living, who operate a range of Registered Residential Homes, Supported Living Schemes and provide support through Domiciliary Care funded by direct payments in Devon. • Community team involvement of professions including nursing, physiotherapy, occupational therapy, speech and language therapy, consultant psychiatry, and psychology. Some associated services including therapeutic day time services and Additional Support Teams are linked to community teams. Contact on: 01392 823172 or PALS 0800 0730741 Strip2 15/5/07 11:59 Page 1


exist to promote leisure, recreation, social and educational opportunities for people with learning disabilities. Each club in Devon tailors its activities to suit the interests and abilities of its members. A club acts as a bridge into the community by giving individuals the confidence and support to participate in community activities in the same way as the rest of us. Abbey: 01271 373831 Exeter: Exmouth: 01395 279928 Paignton: 01803 551624 Teignbridge: 01626 364 096 Tiverton: 07866 210611 Torbay: 01803 551624

ARC is a membership organisation, which supports providers of services to people with a learning disability to promote real change. Members’ services include daytime and leisure activities, support to people in their own homes, residential services, training for employment, special schools and colleges, staff training and information and advice. ARC’s vision is to achieve excellence through diversity of provision for people with a learning disability. It achieves this vision by: • campaigning on behalf of members • promoting best practice in services • providing information and support to members The ARC Devon branch meets 3 times a year. This year’s dates are March 24, September 14 and December 9. Speakers include Learning Disability leads for each of the local authorities, CQC, and commissioners. Topics covered include LD Parliaments, Health Action Plans, and the National Minimum Dataset as well as local strategic plans. To find out more, contact ARC’s Regional Development Officer for the South West, Rod Landman, on 01237 441 786 or or call 01246 555 043

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Learning Disabilities

Fulfilling Lives Service In Devon the aim is to provide a range of flexible and varied support for people with learning disabilities planned to suit the needs of each person. We have an ambition for all areas of Devon, to move away from the historic service delivery style and large segregated buildings based services. In the delivery of this support, we acknowledge the needs of carers to receive short breaks to help them continue with their valuable caring role. To this end, many of these services have been relocates into community bases called ‘Community Hubs’ or in some places CRCs (Community Resource Centres), and other more specialist services (i.e. supported employment projects). A person’s support is based on their needs, wants and aspirations. For some people, the support provided can be a stepping stone to employment or community based activity. For others, they can be a long term or permanent placement that enables the individual to learn, socialise and be cared for as well as providing valuable day-time short breaks for carers. The services provided are constantly reviewed and and monitored in order to ensure that they are of a high quality and led by the need of the people who use them. ©Crown Copywrite, Devon County Council. East Devon Fulfilling lives The Phillips CRC, Axminster, 01297 33793 The Beach Hub, Exmouth, 01395 269286 Doyle CRC, Exmouth, 01395 264789 Durham Way, Honiton, 01404 44420 Short Breaks Copperfields, Exmouth, 01395 269680 Pine Park House, Honiton, 01404 42549 Exeter Fulfilling lives Nichols Day services, Exeter, 01392 218194 Community Hub, (Tues & Fri’s), Exeter, 01392 219725 Short Breaks New Treetops, Exeter, 01392 251726 Haldon View, Exeter, 01392 411229

Mid Devon Fulfilling lives The Leaze CRC, Okehampton, 01837 54133 Puzzletree Community Hub, Okehampton, 01837 659796 Old Bartows, Tiverton, 01884 252335 The Old Bakery, South Tiverton, 07970 978525 Community House, Cullompton, 07968 690711 The Chambers, Crediton, 07855 781989 North Devon Fulfilling lives Greenfields, Barnstaple, 01271 343709 Silver Hill Lodge, Barnstaple, 01271 343623 Hub Barnstaple, Barnstaple, 01271 375743 Mob. 0779 1887201

image: Community Hub Robins Nest, Bideford, 01237 471001 Wellpark CRC, Holsworthy, 01409 254531 Two Lanes CRC, Ilfracombe, 01271 866176 Eric Palmer Centre, Torrington, 07800808988 South Hams & West Devon Fulfilling lives Ropewalk CRC, Kingsbridge, 01548 853163 Molly Owen CRC, Tavistock, 01822 612981 / 613125 The Boatshed, Totnes, 01803 849509 Teignbridge Fulfilling lives Kingsteignton CRC, Newton Abbot, 01626 365996 Ryefields, Newton Abbot, 01626 216210

Learning Disabilities Carer Groups in Devon North Devon Northern Devon Family Carers Group Bi-monthly meeting in Barnstaple/Bideford area Contact Jenny Williams at Torridge CVS, 14 Bridgeland Street, Bideford, EX39 2QE Tel: 01237 470995 Mobile: 07530 070987 e-mail: Mid-Devon Jenny Williams will also run Carer Support groups in the Mid Devon area. Contact Jenny as above. Exeter & East Devon Tracey Adams, Learning Disability Carers Worker, runs carers groups in the Exeter area. Contact Tracey at Exeter CVS, Wat Tyler House, King William Street, Exeter, EX4 6PD. Tel: 01392 202055 Strip2 15/5/07 11:59 Page 1 e-mail:

Exeter and District Mencap Contact: Anne Brand Tel: 01392 494694 We offer support to all families and carers who have a person with a learning disability. Membership costs £5 a year for the whole family. For this they receive three newsletters a year. We also hold meetings on topics of interest throughout the year and support individual needs as they arise. We also hold a holiday fund. Teignbridge Teignbridge Learning Disability Forum Meets quarterly in Newton Abbot, Group attended by Family Carers and Learning Disability staff from Health, Social Services and Voluntary Sector Contact: Julie Roberts on 01626 216216 e-mail:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Jackie Milan, Learning Disability Carers Worker, runs Carer Support Groups from Dawlish to Ashburton. Contact Jackie on 07879 881298 or at South Devon Carers Consortium on 01803 294275 e-mail: Teignbridge Parent Carers (for people with a learning disability) Meets on a regular basis in Kingsteignton. Group attended and run by Family Carers Contact Jackie Milan as above South Hams & West Devon Jackie Milan, Learning Disability Carers Worker, runs Carer Support Groups from Totnes to Tavistock. Contact Jackie on 07879 881298 or at South Devon Carers Consortium on 01803 294275 e-mail:

0800 99 88 33


Supported Employment Countywide Supported Employment, Exeter Industrial Services (PLUSS), 22 Marsh Green Road, Marsh Barton, Exeter, EX2 8PQ, Tel. 01392 438329 Fax. 01392 221046 Exeter Employment Training, Access Employment services, Exeter Community Centre, 17 St David’s Hill, Exeter, EX4 3RG, Tel. 01392 667765 Employment Training, Axcess Enterprises, Behind Mount Pleasant Health Centre, Mount Pleasant Road, Exeter EX4 7AE Tel. 01392 219725 Mid Devon Supported Employment Services, Access to Employment Alexandra Lodge 5 Old Road Tiverton EX16 4HQ Tel. 01392 381102 Fax. 01884 243825 North Devon Supported Employment, Barnstaple Industrial Services (PLUSS) Riverside Road Pottington Business Park Barnstaple EX31 11QN Tel. 01271 345109 Fax. 01271 323250 Community work placement schemes, Branching Out The Lodge, Silverhill Day Centre, Sowden Lane, Barnstaple EX31 8DJ Tel. 01271 377597

The South West Adult Placement Scheme - also known as SWAPS - is an organisation providing Adult Placements in the South West of England. SWAPS is a registered charity and a not for profit company. It currently operates within the geographical area of Devon and Cornwall. SWAPS is a member of the National Association of Adult Placement Schemes (NAAPS). It is also registered with the Care Quality Commission (CQC) SWAPS supports placements for vulnerable and disabled people over the age of 18 who may have learning disabilities, mental health problems and/ or physical disabilities and for older people. For more information, please visit the SWAPS website: Or for the Devon Office: Tel: 01626 360170 / Fax: 01626 368252

Down’s Syndrome Association The Down’s Syndrome Association aims to help people with Down’s syndrome to live full and rewarding lives. They campaign about issues affecting people with learning disabilities.

South Hams & West Devon Employment services, South Hams Supported Employment services, Unit 2 Lower Union Road, Kingsbridge, TQ7 1EF Tel. 01548 853855 Teignbridge Assessment and training unit, Pluss Adult Training Unit 6 Pottery Road, Kingsteignton, Newton Abbot TQ12 3BN Tel. 01626 356700

Down’s Syndrome Association Langdon Down Centre 2a Langdon Park Teddington TW11 9PS E-mail: website:

0845 230 0372 Learning Disability Devon - A website specifically tailored for people with learning disabilities in Devon was one of the first in the country. Originally a one-stop information shop for people with learning disabilities, their carers, families and other people with an interest in learning disabilities, the site is currently undergoing a fundamental re-design. The ‘new’ website will aim to significantly improve accessibility as well as allowing people to keep in touch with each other using innovative new web technologies. A key aim will be to address the social isolation often experienced by people with learning disabilities living in widely dispersed rural communities. The redesign is underway and the new site should be operating from July 2010 onwards. Keith Duncan, Team Leader, Access to Employment, ACS, Strip2 15/5/07 11:59 Page 1 Devon County Council


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Mental Health

Number of places

Old Age

Physical Disability

Sensory Impairment


These listing are of care homes with 5 or more beds, for smaller please see our website

Learning Disability Care Homes in East Devon

63 & 65 Whipton Barton Rd 6 EX1 3NE 01392 462515

Dean View 5 Crediton EX17 3EN 01363 775333

29 Albion Hill 8 Exmouth EX8 1JS 01395 276323

Andlaw House 10 EX4 3AJ 01392 490366

Forge House 11 Cullompton EX15 1AJ 01884 32818

5 Seafield Road 6 Exmouth EX12 2QS 01297 22423

Belmont House 9 EX1 1TL 01392 213405

Applemead 6 Exmouth EX5 2QH 01404 823332

Denis Taylor House 14 EX1 2QE 01392 686482

Housemartins 5 Cullompton EX15 1PB 01884 35443

Ashley House 9 Seaton EX12 2AD 01297 24598

Dennyshill 9 EX4 4QU 01392 259170

Barley Close 10 Axminster EX13 8AQ 01297 552913

Fair Bungalows Nursing Home 7 EX2 9HS 01392 438430

Barnfield Farm 11 Honiton EX14 4SJ 01404 891627

Fernley Nursing Home 12 EX1 2QE 01392 493640

Brimley 6 Exmouth EX8 4NP 01395 265775

Haldon View 8 EX4 6HE 01392 411229

Bystock Court 41 Exmouth EX8 5EQ 01395 266605

Holly Tree House 9 EX4 6BH 01392 491162

Cornerstones 5 Exmouth EX8 4DD 01395 275892

Longcombe 5 EX2 5AQ 01392 275103

Lisburne 6 Honiton EX14 2DB 01404 42364

Manor Mews 10

Miramar 14 Exmouth EX8 3DX 01395 264131

New Treetops Shortbreaks 6 EX1 2HN 01392 251726

Norwyn House 5 Axminster EX13 5ST 01297 35111

Pennsylvania House 25 EX4 6DA 01392 256346

Otterhayes Trust 6 Otty St Mary EX11 1RH 01404 816300

Shaftesbury House 7 EX4 6TB 01392 430023

Pine Park House 6 Honiton EX14 2HR 01404 42549 Stallcombe House 27 Exeter EX5 1EX 01395 232373 The Lawns 12 Tavistock EX8 2EJ 01822 610233 15

The Old Rectory Axminster EX13 8AR 01297 552532 Trianon Nursing Home 6 Exmouth EX8 4DD 01395 269637/8 Windsor Lodge 11 Exmouth EX8 2QD 01395 263211

Learning Disability Care Homes in Exeter Strip2 15/5/07 11:59 5 1 St Anne`s Road

Page 1

EX1 2QD 07071 780795

EX2 9JG 01392 438048

Wellpark 8 EX2 8AU 01392 217387 West Avenue 6 EX4 4SD 01392 270760

Learning Disability Care Homes in Mid Devon Bellever 6 Crediton EX17 2EJ 01363 776170 Bolealler House 21 Cullompton EX15 1RJ 01884 38275 Bryher 6 Tiverton EX16 4ND 01884 242457

Ivor Macey House 5 Tiverton EX16 7AZ 01884 821668 Oak Tree House 7 Tiverton EX16 9NB 01823 331446 Orchard View Care Services 6 Crediton EX17 6HX 01363 881093 Parikia Res Care Home 12 Teignmouth 01626 770189 Self Unltd Blackerton Hse 36 Tiverton EX16 9JT 01398 341252 Woodcote 6 Crediton EX17 3NH 01363 775068

Learning Disability Care Homes in North Devon Berry House 5 Barnstaple EX32 9AS 01963 323879 Bourne Bridge House 8 South Molton EX36 4NL 01963 860909 Greenfields 11 Barnstaple EX32 7EZ 01271 343709 Lawrence House 12 Barnstaple EX32 9BX 01271 377189 St Denys 12 Barnstaple EX32 9BB 01271 343295 The Meadows 14 Bideford EX39 4JE 01271 861124 Wellesley 10 Barnstaple EX32 9BZ 01271 373755

Chantry Care Services 16 Crediton EX17 3EN 01363 772301

Learning Disability Care Homes in Plymouth

Coombe House 16 Crediton EX17 5BY 01363 85910

28 Pasley Street 10 PL2 1DP 01752 561459

Creedy Court 17 Crediton EX17 1AD 01363 773182

8 Restormel Terrace 10 PL4 6BJ 01752 253179

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Learning Disabilities

Learning Disability Care Homes

Learning Disability Care Homes Mental Health

Number of places

Old Age

Physical Disability

Sensory Impairment


These listing are of care homes with 5 or more beds, for smaller please see our website Badgers Holt Res Care 8 PL2 1RW 01752 569229

Victoria House 10 PL4 6BL 01752 661171

Clearview 7 PL4 8RG 01752 256980

Welby Community Unit 12 PL2 3PF 01752 794544

Colwill Lodge 12 PL6 8UE 01752 768646

Learning Disability Care Homes in South Hams

Fair Glen Gate & Maurice Hse 22 PL5 4AB 017527 70358

Bramblewood 5 Totnes TQ9 5LH 01803 866156

Farm Lane House 9 PL5 3PH 01752 775848

Camphill Devon Comm. Buckfastleigh TQ11 0JN 01364 642631

Halcyon House 9 PL2 2PJ 01752 605541


PL7 3UF 01752 342056

Deanbrook 6 South Brent TQ10 9BY 01364 72446

Heather Grange 10 PL7 1UE 01752 347982

Heversham 5 Totnes TQ9 5BD 01803 867044

Highbury House 9 PL2 3PF 01752 753710

Laura House 16 Totnes TQ9 5QB 01803 866541

Honeybourne House 21 PL5 3HA 01752 242789

Primrose House 5 Ivybridge PL21 9AW 01752 894222

Inglenook House 10 PL4 8RG 01752 229448

Learning Disability Care Homes in Teignbridge

Kanner Project 5 PL9 8AA 01752 482670

1-4 Windsor Drive 12 Dawlish EX7 0SA 01626 888481

May Terrace 5 PL4 8PP 01752 668139

9 Powderham Road 10 Newton Abbot TQ12 1EU 01626 352581

Hardwick View 20

Oaklands 10 PL9 9BD 01752 481166

Alston Court 11 Newton Abbot TQ12 5JD 01803 873558

Pendeen Res Home 9 PL6 6RF 01752 794447 Priory View 6 PL7 3QW 01752 348539 Ridgecott 12 PL7 2HJ 01752 330495 Silvermead 13 PL6 5SS 01752 709757 Southleigh Res Home 5 PL6 6EJ 01752 211136 St Winnow 5 PL9 7DQ 01803 882296 PL2 1AF 01752 211135 Tor Vale 5 Plymouth PL8 2BJ 01752 480950 28 TwoStrip2 Trees 15/5/07 11:59 PL3 4AF 01752 561189


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Fairfield House 17 Dawlish EX7 0QQ 01626 862173 Fairview Lodge 5 Newton Abbot TQ12 2PL 01626 362001 Glenlyn 5 Exminster EX6 8AT 01392 824222 Halsham 6 Teignmouth TQ14 8NQ 01626 777440 Home Orchard 8 Newton Abbot TQ13 0JJ 01626 852254 Kings Court 9 Newton Abbot TQ12 3SP 01626 363871 Laburnum House 13 Teignmouth TQ14 9JS 01626 774662 Lakeview Res Home 29 Newton Abbot TQ12 1HL 01626 354181 See Advert on Back Cover Meadowside Res Home 10 Newton Abbot TQ12 1TR 01626 363243 Merthyr 5 Exminster EX6 8AT 01392 823702 Oakleigh 6 Dawlish EX7 0PD 01626 866740

Ashdown 12 Teignmouth TQ14 8QB 01626 772995

Oakleigh House 6 Teignmouth TQ14 8PN 01626 870331

Ashlea 7 Dawlish EX7 0BP 01626 867182

Oakwood Court 12 Dawlish EX7 0DE 01626 864066

Botchill House 15 Dawlish EX7 0QX 01626 863047

Palm Court 36 Dawlish EX7 9DJ 01626 866142

Brynsworthy 5 Teignmouth TQ14 8RB 01626 779364

Parikia Res Care Home 12 Teignmouth TQ14 8TG 01626 770189

Cameroon 13 Exeter EX4 2HR 01647 61540

Stoke View 9

Eldra Court 7 Teignmouth TQ14 9JT 01626 774834

College House 12 Newton Abbot TQ12 1BX 01626 351427 Eastleigh House 10 Teignmouth TQ14 8TJ 01626 776611

Pippin House 8 Newton Abbot TQ12 1BZ 01626 354521 Radfords 12 Totnes TQ9 6BD 01803 813622 Ralmar Residential Home 12 Dawlish EX7 9LN 01626 863500

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Mental Health

Number of places

Old Age

Physical Disability


Sensory Impairment

These listing are of care homes with 5 or more beds, for smaller please see our website Rivendell 36 Newton Abbot TQ13 0NE 01626 853943 9

St David`s APL Dawlish EX7 9QJ 01626 865597 The Hollies 8 Newton Abbot TQ13 9DN 01626 832270 Tower House 8

Westcliff House 34 Dawlish EX7 9DN 01626 862260 Westward 6 Dawlish EX7 0AW 01626 864825

Learning Disability Care Homes in Torbay Andelain 7 Paignton TQ3 2PQ 01803 559336 Arundel House 12 Paignton TQ3 2SF 01803 551450 Baytree House 10 Torquay TQ2 5UE 01803 211300 Braemar House 12 Paignton TQ3 2NZ 01803 666011 Brioc 5 Brixham TQ5 8PL 01803 882823 Burlington House 13 Torquay TQ2 5TQ 01803 298810 Burrow Down Cottages 6 Paignton TQ3 1RN 01803 527463 Burrow Down Res Home 14 Paignton TQ3 1RN 01803 663445 Dean House 12 Torquay TQ1 3RQ 01803 313117 Eastcombe 8 Torquay TQ1 4NR 01803 311952 5

Liesse Paignton TQ3 1LW 01803 559075 Lindisfarne Nursing Home 7 Paignton TQ3 2DY 01626 202221 11

Magnolia Lodge Torquay TQ2 6RP 01803 605348 New Redvers 19 Torquay TQ1 3HA 01803 409174 15/5/07


Northdown Lodge 6 Bideford EX39 3LJ 01237 424318

Overcliff 12 Torquay TQ1 3TB 01803 292276

Sandhurst 23 Bideford EX39 3AQ 01237 477195

Quintaville 25 Torquay TQ1 3RJ 01803 328289

Santosa 5 Holsworthy EX22 6NR 01409 254434

Rawlyn House 15 Torquay TQ2 6PL 01803 272633 Renaissance 17 Torquay TQ1 3JE 01803 201513

Teignmouth TQ14 8JU 01626 776515


Occombe House 12 Paignton TQ3 1RN 01803 556605

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St Michael`s 8 Torquay TQ1 3HA 01803 325189 Summon Bonum 9 Torquay TQ1 3JE 01803 293512 Tanfield House 6 Torquay TQ1 4ES 01803 324514 The Chimes 10 Paignton TQ4 5AZ 01803 559205 Tobias Centre 11 Torquay, TQ1 4NW 01803 312867 Warberries Nursing Home 49 Torquay TQ1 1QS 01803 294563 Warwick House 7 Paignton TQ4 5AY 01803 663421

Learning Disability Care Homes in Torridge Acorn House 6 Westward Ho! EX39 1HG 01237 420777 9

Acorn Manor Bideford EX39 3PG 01237 420777 Beachfield 6 Westward Ho! EX39 1LQ 01237 420777

The Anchorage 9 Bideford EX39 3AF 01237 421002 The Old Galleries 8 Bideford EX39 3AA 01237 425601 The Vicarage 5 Holsworthy EX22 7RJ 01409 241200 Veilstone (Atlas Project Team) Buckd Brewer EX39 5NT 01237 451127


Learning Disability Care Homes in West Devon Bracken Tor House 7 Okehampton EX20 1EQ 01837 55209 Camplehaye House 5 Tavistock PL19 8QD 01822 612014 Curlews 5 Okehampton EX20 3RH 01837 810856 Davie House 8 Yelverton PL20 7TF 01822 854656 Easterbrook Farm 12 Okehampton EX20 3QY 01837 851674 Heatherside House 25 Yelverton PL20 6NN 01822 854771 5

Bidna House 12 Bideford EX39 1NU 01237 470714

Meadowcroft, South Zeal Okehampton EX20 2NX 01822 840916

Burrough Farm 10 Bideford EX391SU 01237 472579

Moor Lodge 9 Yelverton PL20 6SR 01822 890359

Credence House 5 Bideford EX39 3LR 01237 477313

Okecroft Nursing Home 5 Okehampton EX20 1QF 01837 52144

Cromwell House 10 Torrington EX38 8EZ 01237 624847 Gatooma 5 Holsworthy EX22 7YD 01409 281778 Northam Lodge 24 Bideford EX39 3PG 01237 477238

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

The Lawns 12 Tavistock 01822 610233 Tregarland Care Home Tavsk PL19 9BD 01822 618460/618533 0800 99 88 33



Learning Disabilities

Learning Disability Care Homes

Learning Disability Care Providers Bay Training & Support Services Tall Trees

Michael Batt Foundation

Renney Road, Heybrook Bay, Plymouth, PL9 0BD T: 01752 862183

3rd Floor Posiedon House, Neptune Business Park, Cattedown, Plymouth, PL4 0SN T: 01752 310531

The Dove Project

Passmore Care Services

Devon: Highland House, 1 Highland House, Ivybridge, PL21 9AG T: 01752 896883 Plymouth: PL1 3AB T: 01752 676840

Lydia House, 140 Cowick Street, St Thomas, Exeter, EX4 1HS T: 01392 270227

Hartley Home Care

Plymouth Guild (Ridley Courtlands Centre)

Robert Owen Communities Dom Care Services Paignton, TQ4 5PB T: 01803 552955

ROC Head Office The Boatshed, Steamer Quay Road, Totnes, TQ9 5AL T: 01803 868550 F: 01803 868560 E:

Scope Inclusion Team Penclease House, Clease Rd, Camelford PL32 9QX T: 01840 213294 (see advert on page 39)

Belgrave House, 73 Mutley Plain, Plymouth, PL4 6JJ T: 01752 204337

Lifeways Community Care Exeter

Plymouth Highbury Trust

Unit 5A, Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, EX2 8PW T: 01392 823400

Highbury Centre, 207 Outland Road, Plymouth, PL2 3PF T: 01752 773333

Unit 2, Bridge Court, Kingsmill Road, Saltash, PL12 6LE T: 01752 840059

South West Adult Placement Scheme Suite 3, Zealley House, Greenhill Way, Kingsteignton, TQ12 3SB T: 01626 360170

Prospects South and South West Lifeways Community Care Ivybridge

The Kings Centre, Unit 6, Blackdown Business Park, Sylvan Road, Wellington, TA 21 8ST T: 01823 653620

Bowker House, Lee Mill Bridge, Lee Mill, Ivybridge, PL21 9EF T: 01752 691122

Mencap 7 Hammet Street, Taunton, TA1 1RZ T: 01823 288061

Referral hotline: 0800 840 0313

The National Autistic Society The South West Regional Team

NAS champion the rights and interests of all people with autism and aim to provide individuals with autism and their families with help, support and services that they can access, trust and rely upon and which can make a positive difference to their lives. The South West Regional team: • Works with NAS branches to provide support and advice • Works with the statutory, voluntary and independent sectors to improve the lives of people affected by autism in the South West • Organises regional conventions and events • Delivers a range of services for people with autism across the region • Deliver autism awareness sessions and training Autism Helpline: 0845 070 4004




15 Lopes Road, Milehouse, Plymouth, PL2 3DZ T: 01752 558028

The Walkway The Regard Partnership


Time Out Enabling Service

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37 Milehouse Road, Milehouse, Plymouth, PL3 4AF T: 01752 561189

A Devon Partnership for Learning • Access to the latest learning & development opportunities • Members Website • Learning resources • Access to the Learning Gallery • Quarterly Newsletter • Training Conferences • Subsidised and Supported Training • Information, Guidance and support to develop your workforce Devon Care Training Corporate Resources Directorate Room A301, The Annexe, County Hall, Topsham Road, Exeter EX2 4QR General Enquiries: 01392 38 3257 Membership/newsletter: 01392 38 3591 TSI Funding: 01392 38 3197 Fax: 01392 38 2959 Email: Web:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Safeguarding Adults

Safeguarding Vulnerable Adults in Devon Who is a vulnerable adult? A vulnerable adult is someone aged 18 or over who is in need of care services because of mental, physical or learning disabilities, age or illness. Vulnerable adults are unable to take care of themselves, or unable to protect themselves against significant harm or exploitation.

What is abuse? Abuse is a violation of a person’s human and civil rights by any other person. It may be a single or repeated act, be physical, verbal, emotional, sexual, institutional, discriminatory or financial, or be an act of neglect.


Signs of possible abuse may include: • Injuries, for example, from being restrained in a chair or given too much medication • Weight loss • Dehydration • Lack of personal care • Bills not being paid • Sudden loss of assets • Failure to attend medical appointments • Submission to a suspected abuser • Changes in behaviour or mood • Isolation from usual network of friends, family or community



Working together to stop abuse

To report abuse call Care Direct

0845 1551 007 For more information go to

Working together to stop abuse




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M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Mental Health One in four people suffer from mental health problems a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems. Devon Partnership NHS Trust

Alzheimer’s Society

Devon Partnership NHS Trust has supported the publication of a new guide for carers of people with dementia in the county. Dementia Carers’ Pathways Devon provides a range of useful information about local dementia services and support organisations.

The Alzheimer’s Society is the UK’s leading care and research charity for people with or affected by dementia. Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia. In over 250 locations across the UK, Alzheimer’s Society staff and volunteers work together to provide help and information to people affected by dementia in their communities. Our branch services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring. For your nearest Alzheimer’s Society Branch you can call the national helpline on 0845 300 0336 or visit us at

For a hard copy of the guide, call 01392 208701 or email: ©Crown copywrite

National Dementia Strategy Launched on 3rd February 2009 to transform the quality of dementia care, including improved community personal support services and domiciliary care services. The strategy aims to develop services for people with dementia and their carers that are fit for the 21st century, with services that meet the needs of everyone, regardless of age, ethnic group or social status. The strategy is designed for: • People with dementia • Carers • Health and social care professionals • Anyone affected by dementia (Getting high-quality care and an equal quality of care, are involved in decisions about their care.) To find out more about the National Dementia Strategy visit or call 0300 123 1002 ©Crown copywrite

Dementia Awareness ‘Living well with dementia in Devon’ is a joint commissioning Strategy which lays out Devon’s response to the National Dementia Strategy for 2009 – 2013. It aims to ensure that significant improvements are made to dementia services across three key areas: • Improved awareness • Earlier diagnosis and intervention • A higher quality of care. This is available to view or download from: dementia/dementia-awareness.htm Strip2 15/5/07 ©Crown copywrite



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The Dementia Gateway The Dementia Gateway is a new website on the Social Care Institute for Excellence’s (SCIE) website. The Gateway comprises a comprehensive set of resources on dementia aimed at staff, managers, carers, commissioners and people with dementia. The goal of the Gateway is to increase good practice in care homes and within domiciliary care, and in turn to improve the lives of people living with dementia. The website contains practical tips, tools and activities on key areas in an accessible and userfriendly format. Visitors can check for quick updates, or look in detail at dementia issues and the site also includes free e-learning programmes, developed in conjunction with the Alzheimer’s Society. Sections of the site include: • Getting to know a person with dementia • Eating well for health and enjoyment • Tackling difficult situations • Keeping active and occupied • Making living places safe and enjoyable In addition, the site offers access to a series of new films developed by SCIE for its Social Care TV service. These films cover dementia and other relevant topics such as nutrition and personalisation. 02070896840

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Networks of Care have introduced a network to deliver all the necessary health and social care services through four network areas based on the following four geographical areas: • North Devon

Mental Wellbeing and Access For people: • presenting with a mental health problem for the first time who need more help than their GP can provide • experiencing common mental problems • experiencing a potential first episode psychosis

• Exeter, East and Mid Devon • South and West Devon • Torbay Each network area has three core network functions:

Urgent and  Inpatient  Care For people who require care and treatment at home and in hospital in times of crisis and acute illness

Recovery and  Independent  Living  For people living with longer term mental health needs

Mental Wellbeing and Access Service Enabling people to receive care and treatment as quickly and conveniently as possible by providing more and better primary care services Our Mental Wellbeing and Access Function teams work closely with GPs and their team to provide a service that is easily accessible for: • People presented with a mental health problem for the first time who need more help than their GP can provide • People who have previously used special mental health services and need further help • People experiencing common mental health problems • People experiencing a potential first episode psychosis We provide services that respond to the needs of each person, whether they are a new referral or someone who has received care from us previously. We offer specialist assessment, consultation and advice between 8am and 6pm Monday to Friday and link with our other network function teams to respond outside if these hours. ©Crown copywrite

You can contact our Mental Wellbeing and Access teams on the following numbers: North Devon Barnstaple, 01271 378781 Bideford, 01237 472379 Ilfracombe, 01271 866349 STEP (Specialist Early1 Psychosis), 01271 312981 Strip2 15/5/07 Team 11:59 forPage

Exeter, East and Mid Devon Crediton, 01363 778600 Exeter, Mental Wellbeing and Access 01392 207799 Exmouth, 01395 280300 Honiton, 01404 540100 Tiverton, 01884 235710 Liaison Psychiatry, 01392 403634 Prison Mental Health, 01392 208902 STEP (Specialist Team for Early Psychosis), 01404 540119 South and West Devon Ivybridge, 01752 891700 Newton Abbot, 01626357335 Tavistock, 01822 610159 STEP (Specialist Team for Early Psychosis), 01803 866225 Torbay Brixam, Paignton, Torquay, 01803 290782 STEP (Specialist Team for Early Psychosis), 01803 866225

Central Contact Number:

Contact our central number: 01392 823172 between 8.00am and 6.00pm, Monday to Friday, and we can guarantee you a response within one hour.

Out-of-Hours Numbers:

Outside of normal hours please call: NHS Direct: 0845 46 47 Devon Emergency Duty Team: 0845 6000 388 Torbay Emergency Duty Team: 0845 0568 032 Devon Doctors: 08456 712 270

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Mental Health

Networks of Care – Devon Partnership NHS Trust

Urgent and Inpatient Care

Recovery and Independent Living

Providing care and treatment at home and in hospital for people in times of crisis and acute illness The Urgent and Inpatient Care function is for people with severe mental health difficulties, in crisis or experiencing severe distress and who may require a period of stay in hospital. People requiring specific dementia services will receive their care from our specialist Older People Mental Health Teams. Our Urgent and Inpatient Care Teams include our hospital wards and the Crisis Resolution and Home Treatment Teams. Together they provide a flexible 24 hours a day, 7 days a week service to care for someone who has an urgent need or who is in a crisis, and for people who require a stay in hospital. You can contact the Urgent and Inpatient Care Teams on the following phone numbers:

Assisting people to recover and regain as much independence as possible. The Trust specifically provides the following services in this function: • Assertive Outreach • Rehabilitation and Recovery • Vocational Rehabilitation

North Devon Crisis Resolution Home Treatment Team, Barnstaple EX31 4JB 01271 311835 Inpatient Team, Barnstaple, EX31 4JB Moorland View: 01271 322716 or 322669 Ocean View: 01271 322650 or 322651 Exeter, East and Mid Devon Crisis Resolution Home Treatment Team, Exeter EX2 5SN 01392 208540 Inpatient Team, Exeter, EX2 5SN Coombehaven: 01392 403601 Delderfield: 01392 403602 South and West Devon Crisis Resolution Home Treatment Team, Newton Abbot TQ12 4PT 01626 357351 or 357327 Crisis Resolution Home Treatment Team, Derriford PL6 5AF 01752 439644 Inpatient Team, Torquay, TQ2 7AA Haytor Unit: 01803 654904 / 654917 Oak Ward: 01803 654920 Torbay Crisis Resolution Home Treatment Team, Torquay, TQ2 7AA 01803 654904 / 654917 Inpatient Team, Torquay, TQ2 7AA Haytor Unit: 01803 654904 / 654917 Oak Ward: 01803 654920 Please see green box on pg 57 for out-of-hours numbers

Contact the following numbers for more information in your area: North Devon Ilfracombe, EX34 8DR 01271 866349 Barnstaple, EX32 8ND 01271 378781 Bideford, EX39 3BU 01237 472379 Assertive Outreach Team, Barnstaple, EX31 4JB 01271 311835 Exeter, East and Mid Devon Crediton, EX17 2AN 01363 778600 Exeter, EX2 5AF 01392 208900 Exmouth, EX8 1QS 01395 280300 Honiton, EX14 2DB 01404 540100 Tiverton, EX16 6NP 01844 235710 Assertive Outreach Team, Exeter, EX2 5AF 01392 208900 Crediton, EX17 2AN 01392 778600 Rehabilitation Team, Exeter, EX2 5AF 01392 208800 Vocational Rehabilitation Services, New Leaf, Exminster, EX6 8AB 01392 823720 Workways, Exeter, EX1 1BQ 01392 208833 South and West Devon Ivybridge, PL21 9AB 01752 819700 Newton Abbot, TQ12 4PT 01626 357350 Tavistock, PL19 8AB 01822 610159 Teignmouth, TQ14 8DS 01626 775951 Totnes, TQ9 5NJ 01803 866225 Assertive Outreach Team, South Hams West, Ivybridge, PL21 9AB 01752 819700 West Devon, Tavistock, PL19 8AB 01822 610159 Teignbridge & South Hams East 01626 357350 Newton Abbot, TQ12 4PT Torbay Torquay, TQ2 5NU 01803 214597 Paignton, TQ4 5BD 01803 526808 Assertive Outreach Team, Torquay, TQ2 5NU 01803 214597

Eating Disorders Eating Disorder Support

The Haldon Unit

Eating Disorder Support has two main aims: 1. The relief of persons suffering eating disorders 2. To promote the education and training of the public in the subject of eating.

The Haldon Unit is dedicated to providing care for those affected by eating disorders. The unit is situated within Wonford House Hospital in Exeter, has twelve beds and accepts both female and male patients from 16 years old, from across the South West Peninsula. The unit opened in September 2006, following a successful 18 month pilot project undertaken at North Devon District Hospital in Barnstaple. Call us on: 01392 208263

©Crown copywrite

Eating Disorder Support, Trinity House, 3 Friars Strip2 15/5/07 11:59 Page 1 Lane, Plymouth, Devon PL1 2LG 01752 228027


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Addiction Services Devon Primary Care Trust’s Addictions Service offers a specialist service to those suffering from severe alcohol or drug problems. Shared care schemes for drug users have been developed with specialist community psychiatric nurses working in partnership with Primary Care teams. The Addictions Service works with the Devon and Torbay Drug Action Teams to plan new and improved services. We also work closely with Partner agencies such as the Police, Probation Service, Primary Care Trusts and Acute Trusts - supporting them through Arrest Referral Schemes, Drug Treatment and Testing orders and other services. Quay Centre: 01271 344 454, ENDAS: 01392 208 210 Shrublands House: 01803 291 129 ©Crown copywrite

The Forensic Mental Health Service The Forensic Mental Health Service is part of Devon Partnership NHS Trust and primarily provides services to people from Devon, Cornwall and the Isles of Scilly. The word ‘forensic’ relates to the courts of law and the legal system. Our service supports people who, as a consequence of their mental health problems, have had contact with the legal system and require a safe and secure environment that enables them to receive a wide range of treatments, therapies and care to assist in their recovery. The majority of our service users are subject to the Mental Health Act (1983). ©Crown copywrite Forensic Mental Health Service, Langdon Hospital, Exeter Road, Dawlish, EX7 0NR 01626 888372

Make a Difference Cafe in Tavistock The relief of persons in Tavistock, who are experiencing, or have experiences of mental health problems, through the provision of information, advice, oneto-one and group supprt and the operation of a community cafe in an effort to build their self esteem, independence and sense of well being. 7 Plymouth Road, Tavistock, Devon, PL19 8AU Strip2 15/5/07 11:59 Page 1 01822 614 814 ©Crown copywrite

‘Cool Recovery’ is an independent charity providing support, information, volunteering opportunities and a range of activities for family, friends and people recovering from or affected by mental health issues. It provides opportunities and space to make changes, to use and develop skills, pursue aspirations and recover a good quality of life. We offer a unique, friendly and easily accessible resource, a street / lane level access point for the people in our community who need us. We successfully work with carers and the ‘cared for’ of all ages in the rural and urban areas. Our Young Carers Project at the Cool House is one of the few projects in the UK specifically for young people affected by a parent or sibling’s mental health problems. Cool Recovery evolved from a South Devon carers’ network with one home - based worker, to an all inclusive project now based in a large house in central Torquay, with an extensive range of support services also available in the surrounding rural area. We are now entering our third year of development. “All are welcome at the Cool House” We are a dynamic, lively organization. Our members support one another and involve themselves in a diverse range of activities to promote recovery, mental and physical well-being and meaningful employment. Cool Recovery Membership involves each person volunteering and taking part in the running of the charity, with a yearly membership fee of just £12. The Cafe is run by members and promotes healthy eating by serving tasty, nutritious, freshly cooked food which is locally sourced and reasonably priced. We are currently developing a service for young parents. Working together with Surestart we will offer support to combat postnatal depression and training in parenting skills for the whole family. Cool Recovery is totally independently funded and works successfully in partnership with statutory and non statutory organisations. Operational funds are generated from the Café, membership fees and room rental. Recovery involves integration in the local community, as such, we have developed good working relationships with local businesses by using their services, as a result helping reduce the stigma of mental illness. The Cool House, 17 Morgan Avenue Torquay,TQ2 5RP 01803 299511


0845 767 8000

SANE is a charity set up in 1986 concerned with all mental illnesses including depression and manic depression, schizophrenia, anxiety, obsessions, phobias, as well as alcohol and drug addiction, and more. The three main objectives: • To raise awareness and respect for people and their families with mental illness, improve education and training, and secure better services. • To undertake research into the causes of serious mental illness. • To provide information and emotional support to those experiencing mental health problems, their families and carers through SANEline. The lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Mental Health

Cool Recovery


Disabilities Information about Disability in Devon, includes listings for wheelchair and equipment providers. For physical disabilities in care homes please see our care homes section page 22. Radar Keys


The Royal Association for Disability and Rehabilitation (RADAR) is a national organisation of and for disabled people. The National Key Scheme offers independent access to disabled people to around 7,000 locked public toilets around the country. It ensures that people who need them can always find a suitable and accessible toilet in a good clean condition. Keys can be obtained from some Social Services offices, District Council offices, Tourist Information offices, branches of Age Concern, or you can order direct from RADAR.

The law requires every local authority to maintain a register of people with disabilities. Anyone who has a disability can apply to go on the register. With the help of a register the local authority, through its Adult & Community Services Directorate, can recognise the general need of disabled people in Devon. Registration may help in the following ways: • Local concessions may be available, for instance, libraries, theatres, Further Education and Training and other social outlets. • The National Bus Pass which entitles the pass holder to free off peak travel on local buses anywhere in England Tel: 01392 383688 or 01271 383688 for details. • BT Textphone users are entitled to a rebate on their telephone bill for any typed part of the conversation. For more information call Freetext 18001 0800 500 888. And for people who are registered Blind: • Reduction in television licence. Application forms are available from local post offices. Tax allowances. Check with the Inland Revenue for updated figures. You do not need to be registered for the following benefits: • You do not have to pay VAT on some goods, directly relating to your disability. (See HM Revenue and Customs - VAT relief for Disabled people). Your retailer can give you a claim form or you can print off your own from the HM Customs & Excise web site. Although you do not need to be registered you will need to sign a declaration that you have a disability. • If you are a wheelchair user, and have adapted your house, you may be entitled to a reduction in your Council Tax. Ask at your local District Council Housing Department for more details. If you have a disability and think you may qualify for registration, contact Care Direct on 0845 1551 007 who will be able to provide you with more information.

020 7250 3222 | | Public toilets in the South Hams area do not require RADAR keys. © Crown Copywrite

Devon Disabilty Tennis Devon Disability Tennis was formed in February 2007 from the former group Tennis for the Disabled, with the sole aim of providing everyone with a disability the opportunity to experience the game of tennis. We currently coach wheelchair tennis, visually impaired tennis and tennis for those with learning difficulties. For the future we are looking to introduce tennis for the hearing impaired liaising closely with the relevant organisations. Our main objectives are for players to enjoy participating in the game and to develop / enhance skills for life, be given the opportunity to play at local community clubs and also to enter local, regional and national competitions / events. The group also encourages those with the necessary skills and ability to achieve recognised qualifications as tennis assistants and / or coaches. Devon Disability Tennis / Deaf Tennis C/o South Devon Tennis Centre, Ermington Rd, Ivybridge, PL21 9ES | 01752 316084 Strip2 15/5/07 11:59 Page 1


Employment At Pluss, we believe that everyone with a disability should have access to the independence and self-esteem that comes through working. Pluss is a social enterprise that offers a range of training and recruitment services, and also direct employment in our own manufacturing and mobility equipment businesses. For more information and a chat, contact us on 0800 91 777 92 or email or visit our website at ©

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Adaptacar, -Motability South Molton, EX36 3LH T: 01769 572785 E:

Shopmobility provides manual and powered wheelchairs and scooters to help people with limited mobility to shop and use city centre facilities. It can be used by young or old no matter whether their disability is temporary or permanent. Shopmobility is available both to residents and visitors alike. First time visitors need to register and training in the use of the vehicle will be provided. Shopmobility Schemes are located next to car parking facilities so that when passengers arrive, they are able to park and transfer directly to their chosen vehicle. Alternatively, Ring & Ride transport may be provided door to door for those requiring it. The user pays a deposit on the vehicle, which is refunded when the vehicle is returned. In some locations in the county, leisure mobility schemes are being developed to take the concept of Shopmobility and apply it to other destinations such as the seaside, the moor, and special events widening access for all in Devon. To find out where your nearest Shopmobility scheme operates in Devon, turn to page 70 or see for more details.

Aid To Living Centre, -Motability and Home adaptations Paignton, TQ3 3EN T: 01803 528716 F: 01803 663437 AM Care Mobility, -Specialist seating, mattress, motability and handling equipment Bideford, EX39 3HN T: 01237 479553 F: 01237 479560 Honiton Hearing Centre Honiton, EX14 1EY T: 01404 47070 / 01884 255722 Maldan Audiological Consultants -Hearing Aids Barnstaple, EX31 2DB T: 01271 378832 E: New Ability, -Rehabilitation Equipment Paignton, TQ3 2BT T: 01803 555961 F: 01803 523023 E: Red Cross Medical Equipment Service. We provide short term loans of medical equipment, such as wheelchairs, for people with a disability or illness. Exeter, EX2 7HA, 0845 331 3331, Opening times: Mon - Fri, 10am - 4pm Barnstaple, EX31 3UD, 01271 329241, Tues & Fri, 9.30am - 12noon Newton Abbot, TQ12 2ET, 01626 369731, Opening times: Mon - Fri, 10am - 12noon Okehampton, 0845 331 3331, By appointment Plymouth, PL5 3AN, 01752 768546, Opening times: Mon - Fri, 10am - 12noon & 2pm - 4pm Tavistock, 0845 331 3331, By appointment Torrington, EX38 8HQ, 01805 625405, Opening times: Mon - Sat, 10am - 4pm, half day on Wed Totnes, 0845 331 3331, By appointment Stairlifts South West -Stairlifts Tel: 01288 361113 Unity Community & Care Services Ltd -mobility equipment Honiton, EX14 1AF T: 01404 548 448 F: 01404 548 449 Strip2 15/5/07 11:59 Page 1

©Crown copywrite

The Guide to Getting Out! The new Rough Guide to Accessible Britain contains details of over 175 of the UK’s best attractions catering for disabled people. Now in its second year, the Rough Guide to Accessible Britain was compiled by an army of disabled writers across the country, as well as readers of the first edition of the guide who answered a call from the publishers to give details of their favourite days out. It includes more hidden and off-the-beaten track attractions, and features additional ideas such as bars and restaurants to make the most of a day out. Highlights of the new edition of the Rough Guide to Accessible Britain include: • Over 175 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly. • Reviews by readers of the first edition of the Rough Guide to Accessible Britain. • Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors. • Listings of useful organisations to make getting out and about even easier. The book is FREE to Blue Badge holders by calling 0800 953 7070 or visiting

–not available in shops.

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Equipment Suppliers

Day & Respite Care Listings below include Day Care and Respite Centres throughout Devon. Some home care agencies (page 40) and care homes (page 22) also provide these services.

Day Services

Respite Care

Day Services offer help and support to older people and to people with disabilities. They offer social contact and stimulating activities for people who are finding it difficult living at home. Day care also enables carers to have a break from their caring. Centres are run by local authorities, the NHS, voluntary organisations and commercial businesses such as care homes. Day Services offer care for adults with physical and / or learning disabilities and people recovering from mental illness. Day Services aim to give them the skills they need to live as independently as possible. Most are run by the Adult Services department and are for people who have been assessed as needing this kind of help.

Caring for someone at home may sometimes feel like having a full time job and you might feel that you need to take a break from time to time. Respite Care for the person you look after may give you the opportunity to do just that. It may be possible to admit them to a residential or nursing home for a short period of time, giving you time at home or perhaps enabling you to take a holiday away. You may also like regular short breaks for a few hours to pursue a hobby, to take time for yourself, or perhaps just a good night’s sleep. There are a range of services that can provide trained people to look after the person you care for, during the day or night.

For further information on accessing services contact PALS, see page 14 and 78 for contacts. Learning Disability

Day Care


Physical Disability

Sensory Impairment

Outdoor Activity


Old Age

Mental Health

Respite Care

Day Care & Respite Centres in East Devon Age Concern, Salterton 01395 445510, Axminster 01297 630428, Seaton 01297 21611, Exmouth 01395 275408, Sidmouth 01395 515050 East Devon Special Needs Action, Honiton 01392 385867 Exebank Day Centre, Exmouth 01392 381430

Phillips Resource Centre, Axminster 01297 33793 Radway Lodge, Sidmouth 01395 514015

Estuary League of Friends - Assisted Bathing Service & Day Centre, 01392 875334

Ridgeway, Sidmouth 01395 516205

Headway, 01392 211822

Robert Owen Com. Honiton 01404 891627

MIND - Springboard, 01392 204491

seeABILITY -Activity and Resource Centre, Wellington 01823 665091

Headway, Exmouth 01392 211822 Honiton 01404 44070

Stowford Lodge, Sidm. 01395 578726

Otterhayes Trust, Ot. St Mary 01404 816300 Ot. St Mary Day Care Cen. 01404 813539 (> 50), Pathways, 0139511:59 264789 Page 1 Strip2Exmouth 15/5/07


Millbrook Centre Exeter 01392 259947 Nichols Resource Centre, 01392 21814

St Michael’s, Honiton 01392 385850

Mind E. Devon Project, Honiton 01404 42343

Clyst Centre, The, Exeter 01392 465364

Rethink, Exmouth 01395 224166

Greendale, Exmouth 01395 274727

Marshlands, Seaton 01297 23612

Clyst Caring Friends, 01392 464940

Day Care & Respite Centres in Exeter Acorn Community Support, 01647 252701 Age Concern, 01392 202092 Park Club Neighbourhood Day (Homes of ‘host carers’), West Exe Bodley Community Care Support 01392 462473

St Petrocks Ltd, 01392 422396 Treetops Resource Centre, 01392 218194 Westbank - Community Support & Day Care, Exeter 01392 824752

Day Care & Respite Centres in Mid Devon Age Concern Deep Lane Centre Crediton 01363 775008 Cameo Club Cullompton 01823 680750 Beck House Tiverton 01884 255369

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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The Dove Project, 01752 671971

Baseline Tiverton 01392 381100 (1to1 rehab)

(skills training)

CARE Blackerton H. Tiverton 01398 341252

Day Care & Respite Centres in Torbay

Headway, 01752 550559 PLUSS, 01752 306660

Age Concern, Paignton 01803 841839 Aveland Court, Babbacombe 01803 326259

Castle Grove Tiverton 01398 331317

Plymouth & Dist. Disabled Fellowship, 01752 562729

Charlton Lodge Tiverton 01884 253319

Highbury Trust, 01752 773333

Fairwinds, Paignton 01803 529939 Adults with profound

Plymouth Guild, 01752 222267

Hollacombe Community Resource Centre,

Chestnut Crediton 01363 83752 Headway Crediton 01392 211822 Tiverton 01392 211822 Friday Club Crediton 01363 775588 Honeytree Crediton 01363 772661 Hospiscare Tiverton 01884 242777 Kent Farm Cullompton 01884 840144 Kenwyn Crediton 01363 772670 Larches Tiverton 01884 257355 Marie Curie Community Palliative Care Services Tiverton 01884 703500 Melrose Tiverton 01884 259171 Orchard View Crediton 01363 881093 seeABILITY Wellington 01823 665091

Day Care & Respite Centres in North Devon

Rockville House, 0845 241342 SCOPE- Community Skills Project, 01752 671971 Social Space, 07805 720519 Torr Day Centre, 01752 771710

Day Care & Respite Centres in South Hams Devon Action for Youth & South Hams Centre, Totnes 01803 868505 D.O.V.E Project, Ivyb. 01752 698479 Dartmouth Day Care Unit, 01803 832255 (medical/therapy needs) Douro Court, Ivybridge 01752 898241 Fairfield House, Kingsbridge 01548 580388 Fulfilling Lives Ropewalk - Community Resource Centre, Kingsbridge 01548 853163 Fulfilling Lives Service, Totnes 01803 849509

Age Concern, Evergreen Club / Helping Hand Club / The Square Club, Barnstaple 01271 324488

Paignton 01803 523711 Harbour Rise, Paignton 01803 551834 Horizons Day Opportunity, Paignton 01803 527463 Leonard Cheshire. Brixham 01803 856333 (severe, young adults) Lodge Day Care, Torquay 01803 322230 Magnolia House, Torquay 01803 294674 Primley House, Paignton 01803 558867 Robert Owen Communities (ROC)- Aspects Day opportunities / Creative, Paignton 01803 552955/ 526846 Rosehill Rehab Unit, Torquay 01803 291909 Teignmouth Day Cen. 01626 773739 Torquay Community Resource Centre, 01803 215531

Day Care & Respite Centres in Torridge

Ilbert Day Hosp. Kingsbridge

Abbotsvale Unit, Bideford 01237 420240

01548 852349

Cygnet Care Ltd, Bideford 01271 858271

Firs, Witheridgem 01884 860679

Quay Court, Kingsbridge 01548 852540

Deer Park, Holsworthy 01409 254444

Greenfields, Barnstaple 01271 343709

Tumbly Hill Day Centre, Kingsbridge 01548 853033

Headway, Barnstaple 01271 323088 Link Resource Centre, Ilfracombe 01271 864700

Day Care & Respite Centres in Teignbridge

Mariners Close, Braunton 01271 815263

Ashdown, Teignmouth 01626 772995

Oasis Day Centre, Barnstaple

Community Care Trust, Newton Abbot 01626 364863

01271 323793


Rest A While, Witheridge 01884 860721

Dawlish Garden Trust, Dawlish 01626 864307

Hartland Day Centre, Bideford 01237 441909 Holsworthy Day Centre, 01409 254677

Springfield Centre, Bideford 01237 475240 Winkleigh, Torrington 01805 622079

Day Care & Respite Centres in West Devon

Fulfilling Lives Resource Centre, Rosebank Day Centre, Barnstaple 01271 378651

(> 50)

Two Lanes Community Centre, Ilfracombe 01271 866176

Day Care & Respite Centres in Plymouth Age Concern, Elspeth Sitters House 01752 665424 William & Patricia Venton Centre 01752 405632 River View 01752 253974 Strip2 15/5/07 11:59 Page 1 Broadreach, Plymouth 01752 500003

Newton Abbot 01626 365996 Kingskerswell, Newton Abbot 01803 875901 Lindons, Newton Abbot 01626 368070 Old Peoples Social, Dawlish 01626 863679

Burdon Grange, Beaworthy 01409 231551 Devon and Cornwall Care Services (DACCS), Tavistock 01822 610734 Leaze Centre, Okehampton 01837 54133

Teignmouth Day Centre, Teignmouth 01626 773739 Thornley House Hotel, Teignmouth 01626 775270

Poppy Day Care, Okehampton 01837 52487

Puzzle Tree, Okehampton 01837 659796

Westb. League Of Friends, Exmouth 01392 824752

Red House, Yelverton 01822 854376

White House, Teignmouth 01626 774322

Tawburn House, Okehampton 01837 840737

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I N F O R M AT I O N

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Day Care & Respite

Ambers Crediton 01392 384741

Advocacy “Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.” (Action for Advocacy) Advocacy can help people become more aware of their own rights, to exercise those rights and be involved in and influence decisions that are being made about their future. Crucially advocacy can empower people to speak up for themselves. Independent or impartial? People feel more able to speak to someone who does not have any control over their care or access to services. This makes it important that advocates are independent of those services. Advocates are not impartial. They are there to express their client’s wishes as if they were their own. An advocate’s first duty is to support their client. It is important that advocates stay, and are seen to be, independent of those services. Clarity Of Purpose The advocacy scheme will have clearly stated aims and objectives and be able to demonstrate how it meets the principles contained in the Advocacy Charter. Advocacy schemes will ensure that people they advocate for, service providers and funding agencies have information on the scope and limitations of the schemes’ role. Putting People First The advocacy scheme will ensure that the wishes and interests of the people they advocate for direct advocates’ work. Advocates should be non-judgmental and respectful of peoples’ needs, views and experiences. Advocates will ensure that information concerning the people they advocate for is shared with these individuals. Empowerment The advocacy scheme will support self-advocacy and empowerment through its work. People who use the scheme should have a say in the level of involvement and style of advocacy support they want. Schemes will ensure that people who want to, can influence and be involved in the running and management of the scheme. Equal Opportunity The advocacy scheme will have a written equal opportunities policy that recognises the need to be Strip2 15/5/07 11:59 Page 1 proactive in tackling all forms of inequality, discrimination


and social exclusion. The scheme will have in place systems for the fair and equitable allocation of advocates’ time. Accountability The advocacy scheme will have in place systems for the effective monitoring and evaluation of its work. All those who use the scheme will have a named advocate and a means of contacting them. Accessability Advocacy will be provided free of charge to eligible people. The advocacy scheme will aim to ensure that its premises, policies, procedures and publicity materials promote access for the whole community. Confidentiality The advocacy scheme will have a written policy on confidentiality, stating that information known about a person using the scheme is confidential to the scheme and any circumstances under which confidentiality might be breached. The advocacy scheme will be structurally independent from statutory organisations and preferably from all service provider agencies. The advocacy scheme will be as free from conflict of interest as possible both in design and operation, and actively seek to reduce conflicting interests. Supporting Advocates The advocacy scheme will ensure advocates are prepared, trained and supported in their role and provided with opportunities to develop their skills and experience. Complaints The advocacy scheme will have a written policy describing how to make complaints or give feedback about the scheme or about individual advocates. Where necessary, the scheme will enable people who use its services to access external independent support to make or pursue a complaint. Editorial from: The Advocacy Charter. Developed in 2002 by Advocacy Across London (AAL). An accessable leaflet is available from the publication section of Action for Advocacy’s website:

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aa 4


Since its launch in 2002, advocacy organisations from across the country have adopted the Advocacy Charter. In total over 75 organisations contributed to its development and many more advocacy organisations use it regularly as a tool to focus on key advocacy issues and guide their work.


Action For Advocacy

OPAAL DVD - Voices for Older People’s Advocacy OPAAL UK has launched a DVD called Voices for

for advocacy Older Peoples Advocacy. The DVD can be used to:

Developed as a set of core principles for advocacy, the Charter is designed: • To inform advocacy practice and training • To raise awareness of the value of Advocacy • As a tool for negotiating with funding and commissioning bodies • As a quality assurance mechanism

Planet Advocacy Magazine Do you want to keep up to date with the latest developments in the advocacy sector? Planet Advocacy is Action for Advocacy (A4A)’s quarterly magazine. It is the UK’s leading generic advocacy publication and is essential reading for anyone involved in the delivery or development of independent advocacy. To receive more information contact us on: Tel: 020 7820 7868

IMCA Independent Mental Capacity Advocacy Service Living Options and Age Concern (Age UK) Devon are in partnership, providing a statutory advocacy service in response to the Mental Capacity Act of 2005. The service is only available through Devon County Council and Torbay Care Trust. Independent advocates will represent your wishes in relation to important decisions about serious medical treatment, changes in accommodation, care reviews and adult protection cases. Advocates will support professionals to make these decisions on the person’s behalf. For more information contact: The IMCA Service Manager on 01392 459222 Devon Safeguarding Adults Team on 01392 382339 Torbay Safeguarding Adults Team on 01803 219831 Devon




Page 1

Introduce advocacy to older people who know nothing about it, including those who are considering whether an advocate could benefit them. • Introduce advocacy to people who are considering training as citizen advocates themselves. • To provide information to groups for example, with a group of social work students, a tenants association, or a neighbourhood planning group where there is a good opportunity to promote independent advocacy. OPAAL UK are keen to ensure a wide audience for this work so do not make a charge for the DVD. However, as they are hoping to further their Multi-Media work with older people they would welcome donations. Postage and packing costs £1.50 for one DVD. If you require multiple copies please contact the administrator Jo Swinswood at to obtain the correct price to meet your request. Tel: 01782 844036.

The CareAware Advocacy Service provides a ‘one stop’ facility to answer all of your care funding questions. The Advocacy service can provide information, advice and guidance on: • Understanding social services assessment procedures • Sourcing appropriate home care services and support • Finding and selecting a suitable care home • Establishing entitlement to state benefits • Maximising support from the local authority • Paying care fees, protecting assets Ensuring your wishes are respected and using Enduring/Lasting Power of Attorney or equivalent Tel: 0161 707 1107 |

In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website, a free, independent and good quality advice and information service about housing and care options for older people, their families and carers. FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: Money and benefits, Care in any setting, from your own home to a care home, housing options from adapting your own home or choosing retirement housing to care homes. Tel: 0800 377 7070 |

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Advocacy Listings for Devon Action for Blind People tel: 01392 332818, mobile: 07793443568, Visual impairments.

Age Concern Devon East Devon, Exeter, South Hams and

Teignbridge, tel: 0845 2967 810, fax: 01392 435421,, Older People (50+).

Age Concern Exeter

tel: 01392 202092, Older People.

Care Direct (Devon County Council) tel: 0845 1551 007, Carer’s Link

tel: 08456 431 341.

Citizens Advice Bureau’s

See Information pages.

Coalition of Disabled People South Devon, Torbay, Teignbridge and South Hams, tel: 01803 215871, fax: 01803 293128,

Crediton Advocacy Team (CAT) tel: 01363 772804 Newcombes or The Station Café, Crediton.

Devon Children’s Rights Torrington Office: 01805 625396,, Paignton Office: 01803 668080, Bath Head Office: 01225 780145,

Devon Link-Up East Devon, tel: 01404 41930,, Learning Disabilities.

Devon People First

The Intercom Trust Devon, Cornwall, Dorset and Somerset tel: 0845 6020 818, Lesbian, Gay, Bisexual and Transgender people.

Langdon Hospital Independent Advocacy Service tel: 01626 884563, mobile: 07967361834,

MENCAP tel: 01823 340030, fax: 01823 253199 Learning Disabilities and Mental Health. PAGES -Plymouth Advocacy Gaining Empowerment and Support tel: 01752 700202 / 763104,

Plymouth Age Concern tel: 01752 318037,, Plymouth Guild DIAC tel: 01752 201065 / 201766,,

Plymouth & District Racial Equality Council

Plymouth and district, tel: 01752 224555, fax: 01752 220258, Black, Minority and Ethnic (BME).

Plymouth Guild Community Mental Health and Well Being Advocacy Service tel: 01752 201766,

Mid Devon, North Devon, Torridge and Okehampton, tel: 01884 251769, fax: 01884 251924, Learning Disabilites.

Plymouth Highbury Trust tel: 01752 77 33 33,

Devon Racial Equality Council (REC)

Rainbow ME Group tel: 01392 433366,

Exeter Office: tel: 01392 422566, fax: 01392 437941, Plymouth Office: tel: 01752 224555, fax: 01752 220258,, Black, Minority and Ethnic (BME).

Devon and Torbay Independent Mental Advocacy Service (IMCA) tel: 0845 2311 900, fax: 01392 829594, sms: 07958 517919,

East Devon Volunteer Service East Devon,

tel: 01404 549113, fax: 01404 549048, Text: 07816 938386, Mental Health.

Learning Disabilities and Mental Health. People with ME and carers.

Rethink – Devon Mental Health Advocacy Service

tel: 01884 257070, Mobile: 07855 269704, Mobile: 07779 571690, email:,, Plymouth Office: Tel: 01752 253231, Mental Health.

RNIB (Royal National Institute for the Blind)

tel: 0845 7023 153 Fax: 01733 371555 Minicom: 0845 7585 691, Blind or visually impaired.

Safeguarding Adults Team

Devon: 01392 383131, Torbay: 01803 219831 Plymouth: 01752 306459

South Devon Carers Consortium tel: 01803 294275,

Eddystone Trust tel: 01752 257077,, Carers.

Exeter CVS tel: 01392 202055, fax: 01392 202054, Learning Disabilities.

Southwest Advocacy tel: 0845 388 6971, fax: 0845 388 6981,,

Haven Advocacy tel: 01392 456524, fax: 01392 423427

START -Students and Refugees Together, Text: 07901834128 Physical & Sensory Disability and Older People.

tel: 01752 255200,

Hear Me Now Advocacy tel: 01364 644520, Young people aged between 14 and 17 who have a Statement of Educational Need, S.E.N.

SURF (Service Users Regional Forum)

ICAS (Independent Complaints Advocacy Service)

info@ unitemd. org. uk, Carers.

South West, tel: 0845 1203 782, Strip2 15/5/07 11:59 Page 1 All disabilities in all areas regarding NHS complaints.


tel: 07919690121,, Learning Disabilities.

UNITE Carers Support Line: 0800 783 0763 VOCAL tel: 01803 528714, Fax: 01803 408030,, Learning Disabilities.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

End of Life


Four Devon Hospices

There are four hospices in Devon providing adult

knowledge helps to advise patients on pharmacies,

illness. All provide practical and emotional support for

with local hospitals and services allows us to provide

services free of charge to people with a life-limiting

patients and their families, with nurses who visit at home as well as centres of care and therapies.

benefits and social care, our doctors relationship

seamless care for each patient, and we rely on local volunteers to enrich our service.

Local charities

Local support

patients in rural, urban and coastal locations, with

Devon every year, which is why hospices receive such

Devon Hospices face the unique challenge of caring for their nurses in the community making over 32,000 visits to patients in their own homes every year.

Being local is important to all hospices. Nurses’ local

North Devon Hospice, St Luke’s Hospice, Deer Park, Newport, Stamford Road, Turnchapel, Barnstaple, EX32 0HU Plymouth, PL9 9XA Strip2 15/5/07 11:59 Page 1 Tel: 01271 344248 Tel: 01752 401172

Terminal illnesses touch thousands of families in

great support from all members of the community. We

rely on the community for over 70% of our funding, so that we can provide all our services free of charge.

Hospiscare, Dryden Road, Exeter, EX2 5JJ Tel: 01392 688000

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Rowcroft Hospice, Avenue Road, Torquay, TQ2 5LS Tel: 01803 210800

0800 99 88 33



choice: a brand new car that’s just your style!

Motability, the national charity (registered charity no: 299745), has overall responsibility for the Motability Scheme: Now I am ableWe’re to delighted you’re interested in the Motability Car Scheme and because • We direct and oversee the Scheme. go out wherever and Motability takes away the hassleofofour car ownership, youdrive, can concentrate • We raise funds to provide financial helpwhenever to Scheme • Around two-thirds customers but non-on I want a brand new car that suits the life you lead. Elizabeth,to London customers who would otherwise be unable afford choosingdrivers can get a car as a passenger. Similarly, Your newparents Motability carcarers will be an integral of your life for the three the type of car and any adaptations that they need. and can alsopart apply on behalf of anext child. years, so investing a little time now will help you find the best possible ‘fit’. • We administer the Government's Specialised Vehicles Fund which provides financial assistance for Over 530,000 disabled people currently use the customers who need to travel in their wheelchairs. Motability Scheme and 97% of them would recommend a car that’s suited to you • We provide technical support to customers it to their friends. A further 1.3 million are eligible to Withjoin cars from manufacturers now available Each chooses a car according and the adaptation and conversion industry. but40have not taken advantage ofMotability doingcustomer so, simply through Motability, you’ve got lots of options. to their own priorities. This guide uses the experiences The Motability Car Scheme is administered on a contract Somebecause they may be unaware that they can. makes and models will be more suitable than of thousands of Motability customers to highlight others – but several manufacturers may produce of the that will help you find the car basis by Motability Operations, a not-for-profit private 95% of our customers choose tosome lease afactors car through equally suitable vehicles. that’s right for you. company owned by the major banks. The Wheelchair Motability’s Contract Hire agreement, which gives you: and Scooter Scheme is operated by Route2mobility, • A new car of your choice every 3 years a limited company, under contract to Motability. • Insurance and personal accident cover • Servicing and maintenance The Motability Scheme enables disabled people • Full breakdown assistance from RAC to obtain a car, powered wheelchair or scooter • Replacement tyres fitted by Kwik-Fit simply by using their government-funded mobility • Window or windscreen replacement at no extra cost allowances. Customers exchange their allowance Our worry-free policy continues right to the end choice: a brand new car that’s just your style for a worry-free mobility package, including: of your three-year lease with a seamless transfer • Car, powered wheelchair or scooter to your new car. What’s more, you can choose • Insurance from over 4,000 cars - no wonder 97% of our • Servicing customers would be happy to recommend us. • Tyres • Breakdown cover Some customers may prefer to buy their own car, in • Adaptations and wheelchair accessible which case our Hire Purchase scheme might be for vehicles are also available. you. If you choose Hire Purchase, you negotiate the actual purchase price with your Motability dealer. The Scheme is open to anyone who receives one of With Hire Purchase, you will also be responsible for the following benefits, and has at least 12 months’ organising and paying for comprehensive insurance, award length remaining when they apply: breakdown recovery, your car tax disc, servicing • Higher Rate Mobility Component of and repairs. (If you choose to buy a car with a Hire Disability Living Allowance Purchase agreement, you will need to be receiving Strip2 15/5/07 11:59 Page 1 • War Pensioners’ Mobility Supplement. the allowance for the full length of your agreement.)




M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Alfa Romeo/ Subaru Vospers Subaru Exeter 01392 203844 / 01392 274700

Audi Exeter Audi 01392 825425

BMW/ Mini Ocean BMW Plymouth/Torbay 01752 202828 Westerly Barnstaple/Exeter 01271 325444

Chevrolet Chevrolet Newton Aboot 01626 333334 St Davids Exeter 01392 490780

Chrysler / Dodge / Jeep Carrs Exeter 01392 822890

Citroen Yeomans Torquay/Plymouth/Exeter 01752 226699

Daihatsu Pollitt Devon Exeter 01392 496900 Highweek Garage Newton Abbot 01626 354702

Fiat Alan Kerr Ltd Paignton 01803 556234 Vospers Fiat Plymouth/Exeter 01392 274700

Ford Vospers Tavistock/Plymouth/Torbay/Exeter/Tiverton/ Exmouth 01752 636363 Swanson Motor Co Newton Abbot 01626 352000 Quay Auto Centre Kingsbridge 01548 852323 Taw Garages Ltd Barnstaple 01271 347917 Lovells of Ottery St. Mary 01404 812007 Blights Motors Bideford 01237 472282

Honda Hendy Honda Exeter 01392 423800 Speedwell Honda Paignton 01803 554484 Rowes Garage Ltd Plymouth 01752 364400

Hyundai David Meek Ltd Torquay 01803 313553 Rodgers of Plymouth Ltd 01752 721500 Roundswell Hyundai Barnstaple 01271 344411 Renwicks Exeter 01392 206206


Dealerships in your area

Nissan Hamiltons Barnstaple 01271 344888 Mumfords Plymouth 01752 342011 J F E Exeter 01392 411440 Hamilton Garage Sidmouth 01395 578131

Peugeot Renwicks Garages Exeter 01392 206206 Truscott Barnstaple 01271 326622 Renwicks Honiton / Plymouth 01752 206206 A J Blackler Torquay 01803 400800

Proton Peninsula Cars Exeter 01395 232241

Renault A J Blackler Newton Abbot 01626 201201 Bristol Street Exeter 01392 423300 Devco MVS Tiverton 01884 254318 Prideaux of Barnstaple 01271 349500 Mumfords Plymouth 01752 309030 Harts of Honiton 01404 540924

Saab St Davids Exeter 01392 219395

Seat Croyde Motors Braunton 01271 890260 SMC Exeter 01392 457700 County Garage Ltd 01626 333433 Plymouth Seat 01752 773399

Skoda Murray Plymouth/ Newton Abbot 01752 349850 SMC Skoda Exeter 01392 422611

Suzuki Tracks of Exeter 01392 421333

Toyota Marsh Exeter/ Plymouth/ Paignton/ Honiton 01392 434761 Roundswell Toyota Barnstable 01271 346699

Vauxhall Eden Vauxhall Exeter/ Honiton 01392 202800 Newton Abbot Vauxhall 01626 333334 Parkside Barnstaple Ltd 01271 327328 Torbay Vauxhall 01803 523506 Westcars of Tiverton (see advert below) 01884 257143 Evans Halshaw Vauxhall Plymouth 01752 668 886

Kia Marsh Kia Exeter 01392 477377 Rodgers of Plymouth 01752 402623

Land Rover County Land Rover Barnstaple 01271 349400 Matford Land Rover Exeter 01392 825825

Lexus Lexus Plymouth 01752 332780

Westcars of Tiverton


Where your satisfaction is our driving passion

Vospers Plymouth/Exeter 01392 203800 County Garage Barnstaple 01271 349400 Central Garages Torbay 01803 616150

Westcars of Tiverton, Blundells Road, EX16 4DB Tel: 01884 257143

Mercedes Benz / Smart Mercedes-Benz of Exeter 01392 823888



Murray Plymouth / Newton Abbot 01752 668351 Volkswagen (Barnstaple) 01271 373373 Mann Egerton VW Exeter 01392 215151

David Meek Group Torquay 01803 605858 Livery Dole Exeter 01392 224906 Strip2 15/5/07 11:59 Page 1 Devonshire Motors Barnstaple 01271 342600 Rodgers of Plymouth 01752 402623

Volvo Kastner Exeter / Barnstaple 01392 201040

M O V I N G I N T O A C A R E H O M E â&#x20AC;&#x201C; A D V I C E A N D I Stratsone N F O R MPlymouth A T I O N01752 334444 0800 99 88 33


Blue Badge Scheme

Check out for more information

Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/ amenities of the area or shopping centre. AXMINSTER 01297 34684 Tues and Wed 10am - 4pm BARNSTAPLE 01271 328866 Mon- Sat 9.15am - 4pm BRIXHAM 01803 521771 Summer: 10.00am - 4.00pm Winter: 10.00am - 2.00pm EXETER 01392 494001 Mon - Fri 9.30am - 4.30pm Sat 10.00am - 4.00pm Plus special events and Xmas shopping. HONITON 01404 46529 Mon - Fri 9:00am - 5:00pm Sun 9:00am - 1:00pm Closed Bank Holidays NEWTON ABBOT 01626 335775 Mon - Fri 9.30am 4.00pm Sat 9.30am - 2.00pm PAIGNTON 01803 521771 Summer: Mon - Sat 10.00am - 4.00pm Winter Mon - Sat 10.00am - 1.00pm Winter pm available if pre-booked PLYMOUTH 01752 600633 Mon - Fri 9.15am - 4.30pm Sat 9.15am - 4.00pm Minicom: 01752 229826 TEIGNMOUTH 01626 777775 Mon - Fri 10.00am - 1.00pm TIVERTON 01884 242099 Mon - Thurs 9.00am - 4.30pm Fri 9.00am - 4.00pm The Mid Devon and Tiverton mobile unit visits Cullompton and Crediton TORQUAY 01803 380982 Mon - Sat 10.00am - 4.00pm 1st December - 1st March: Mon - Sat 10.00am - 2.00pm Please contact providers for a list of services, be aware Strip2 15/5/07 11:59 Page 1 that some services need to be booked in advance.


The blue badge scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: • Receive the Higher Rate of the Mobility Component of the Disability Living Allowance • Are registered blind • Receive a War Pensioner’s Mobility Supplement You may also be eligible for a badge if you are over two years old and either: • Have a permanent and sustainable disability which means you cannot walk, or if walking is very difficult • Drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter • If you are a parent of a child who is less than two years old, you may apply for a badge for your child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times The concessions provided under the scheme apply to onstreet parking only. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival. The quickest and simplest way for a Devon resident to apply for a Blue Badge is to call Devon County Council. In most cases, we will be able to tell you at the end of the call if you are eligible for a badge. Devon residents who are over retirement age can apply for a badge over the telephone by calling Care Direct on 0845 1551 007. Devon residents of working age can apply for a badge over the telephone by calling the Disability Information Service on 0845 1551 005.

Car / Road Tax Exemptions You may claim exemption from vehicle excise duty (road tax) if you’re receiving one of the following: • The higher rate mobility component of the Disability Living Allowance • The War Pensioner’s Mobility Supplement If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. Be registered either to you or your nominee 2. Only be used for your benefit 3. Be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions. Vehicle excise duty (road tax) exemption can only apply to one vehicle. Once you get your tax exemption status and once you have your tax exemption disc, you can apply for a refund for any whole months remaining on your existing tax disc at the day the DVLA gets your application. For DLA exemption call 0845 712 3456 For War Pensioners Scheme call 0800 1692 277 Information courtesy of

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

measuring upfeel right... Some cars just don’t That might just be because they are ‘different’ from Being able to compare key measurements, either your present car. Or it could be that the vehicle really between your existing car and any potential new car, isn’t suited to or your needs. ignore those firstcan be a between carsDon’t that you are considering, instincts. If you are less than comfortable when trying an great help. Motability has worked with Ricability, out a new vehicle, there could be a simple solution to independent consumer research charity, and their of disabled people, to take over 65vehicle. the problem -panel or you may need to try different Make sure your ‘new car feeling’ is a good one. Don’t settle for a car which has inconvenience or discomfort built in!


the problem – or you may need to try a different vehicle.

Measuring Up Being able to compare key measurements, either

measurements of our most popular cars to help you between your existing car and any potential new car, find out more about car accessibility. Below are the orfive between cars that you are can be top measurements you could use considering, when a great help. Motability has worked with Ricability, considering your new car:

an independent consumer research charity, and their panel of disabled people, to take over 65 measurements of our most popular cars to help you find out more about car accessibility. Below are points to consider when trying out a new car:

Carrying a w heelchair: Does your wheelchair fit? Test with the wheelchair folded and the car seats upright; and with the wheelchair partially folded and the rear car seats folded down.

Entry space: Can you easily and comfortably get into the car?

Seat Height:

Head room (door):

Door opening angle:

Are the seats at the right height to reach the controls and have good all-round vision?

When your seat is in the right position, is there comfortably enough headroom for you and for any passengers?

Does the door open wide enough for you to get in, but not so wide that you can’t then close the door?

Customer Profile 10

assess: start with a car you know

Namik Ozturk suffered with heart disease for seven years before he received a heart transplant at Harefield Hospital, part of the Royal Brompton & Harefield NHS Trust. Although the transplant saved his life, complications from having heart disease left the 47-year-old with walking and mobility issues. Thanks to his Motability car, Namik now has the independence to get on with everyday life, doing things people may ordinarily take for granted. He explains how the Scheme has helped him get on with life: “Motability has made a huge difference. Before joining the scheme, it was difficult to get around but now I am able to do a lot of things I was struggling to do before, like taking the children to school or even going to the hospital for regular appointments. Without Motability it would be very difficult to have a normal life and I would have to rely on other people’s support.” As a heart transplant recipient, Namik knows only too well how life changing being a donor recipient can Strip2 15/5/07 11:59 Page 1 be and is using his talent as an artist to raise money

for charity. He is currently working on an art project ‘Permission to Live’, and has run an exhibition to raise funds for two charities close to his heart, Motability and the Royal Brompton & Harefield Charitable Fund. His paintings capture his pre and post-operation emotions and experiences and he hopes his work will raise awareness of organ disease and donation, and support other sufferers and their families. Source: Motability – January 2010 K.Baptist

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Sheltered Housing Sheltered Housing (Retirement Housing) in Devon is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early. Schemes and options Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 60 dwellings which may be bedsits, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. Scheme Manager (Warden) The scheme manager/warden is usually expected to: • Get to know older people living in their scheme; giving them information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate. When in the building the scheme manager will also respond to the emergency alarm. • Manage the scheme, e.g. looks after the maintenance of the communal areas. However, the scheme manager is employed by the management organisation and the duties vary considerably between schemes. Some have a resident manager/warden and a 24- hour service; others have visiting or part time staff. The scheme manager/warden is NOT expected to provide personal care for residents, nor to carry out tasks like shopping or cleaning. The scheme manager/warden’s salary and overheads account for a large part of the service support charges paid by both tenants and owner-occupiers. Strip2




Page 1

Community alarms • Offer reassurance that help is at hand if needed • By pressing a button on a pendant or pulling a cord, a message is relayed to a monitoring centre, staffed 24 hours a day • If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services • Alarm Systems are often used to provide assistance when the scheme manager/ warden is not on duty or not in the scheme Is It Right For You? There are some important issues to consider when deciding whether sheltered or retirement housing is right for you. These included: • If you need additional support or services, is it possible to organise them in your current home? • How do you feel about moving into smaller accommodation, the possibility of having to buy smaller furniture, getting rid of possessions and the loss of a private garden? • How do you feel about living in accommodation exclusively occupied by older people? • If you are considering moving to a new area, are you moving away from friends, family and surroundings you know well? • Although you will want to discuss this with loved ones, make sure the final decision is yours. Moving to please someone else is not a good idea. Choosing a scheme Once you have decided to move to sheltered/retirement housing, you will need to consider which features are important to you. It is advised to visit several schemes and meet the scheme manager/warden and other residents. You may want to consider: location, local facilities and transport, communal facilities, whether pets are allowed, design and accessibility of the building, noise, security, whether there is a residents/ tenants association, cost of rent/service/support charge, whether the cooker and fridge is provided, what kind of heating system is there and how it is controlled and what will happen if you become frail and need help with domestic tasks and personal care.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: • Some degree of housing need because of the physical condition of their present home; • Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; • That they are not easily able, for whatever reason, to buy rather than rent; • That (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country, councils and RSL’s receive applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit. Buying You may also consider purchasing property. Prices and types of property vary enormously. A small secondhand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided. Information Sourced from the Elderly Accommodation Counsel (EAC). Visit or call 020 7820 1343.

Soluti ns N

Pointing you in the Right Direction

Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Its a great way to identify suitable services as listed by CQC*. Be  specific about the kind of care services you require, and we’ll  deliver appropriate results suiting your needs. See pg 86 to fill out  our written request form or... Strip2 15/5/07 11:59 Page 1

0844 800 9708

Sheltered Housing

Finding a scheme Phone EAC’s free Advice Line: 020 7820 1343, search directly on-line at: or email at

Companies offering sheltered housing for rent North Devon Homes Ltd, Tel: 01271 312500 Email: Ocean Housing Ltd, Tel: 01726 874450 Email: Sanctuary Housing, Tel: 0800 083 9283, Email: West Devon Homes Ltd, Tel: 01822 813770 Email: Westcountry HA Torquay (Head Office): Tel: 01803 200300 Plymouth Office: Tel: 01752 254200 Teign Housing Tel: 01626 322722 Fax: 01626 322800 Email: Devon & Cornwall Housing Exeter: Tel: 01392 252566 Barnstable: Tel: 0300 123 80 80 Plymouth: Tel: 0300 123 80 80 Exeter Home Choice (Soon to be Devon Home Choice) Tel: 01392 265889 Email: Devon Home Choice Devon Supporting People Tel: 0845 155 1005 SMS text: 0777 333 3231 Tarka Housing Tel: 01237 428 080 Guinness Care & Support Tel: 01392 686686 Tor Homes Tel: 01803 869600 Email:

*Results provided from The Care Quality Commision Listings

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

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Activity & Therapy Leisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. In addition there are holidays and leisure attractions, in Devon and further afield, specifically for people with disabilities. Live your Life to the Full - Being active in body and mind is a positive choice which can help you stay healthy and happy. Some of the benefits include:

• • • • • • •

Enjoying the company of others. Being part of a community that will support you Feeling good about yourself Learning new skills Taking part in local activities which will keep you fit and well Speaking up for yourself and your community Developing skills and sharing them with others

Make a Splash... There are swimming clubs available for short term and long term disabilities, memberships available, some clubs may require certification. See opposite page for facilities in your area.

FREE SWIMMING FOR ADULTS OVER 60! Contact your local swimming facility to find out more. Proof of age required. Devon County Council will be offering free of charge swimming at local authority swimming pools to anyone over 60 years of age. The scheme is subsidised by the Department for Culture, Media and Sport as the centrepiece of the government’s plan to ensure a lasting sporting legacy from the London 2012 Olympic Games and Paralympic Games. Simon Blamey, a senior leisure officer, explains, “We are delighted to be able to offer those over 60 the chance to improve their health and wellbeing by participating in totally free of charge swimming sessions. I hope that Devon’s silver swimmers take full advantage of the offer, which will not only help them keep fit, but also provide a chance to socialise with other people with similar interests.” Anyone over 60 who would like to take advantage of free swimming shall go along to the local authority owned leisure centre and fill in a registration form, taking a form of ID such as bus pass, passport, birth certificate or driving licence. Once registered, you will be able to access sessions that are Strip2 15/5/07 11:59 Page 1 designated ‘general swimming sessions’ at participating pools.


Countryside Mobility The Countryside Mobility (South West) Project will improve access to the countryside for people with disabilities living in and visiting the South West region. Over a two year period Tramper all-terrain mobility scooters and wheelchair accessible Wheelyboats will be placed at 30 sites across the region including urban and country parks, woodlands and lakes. This will provide disabled people with a real outdoor experience, and will allow them to access new areas of the countryside with independence, whether alone or with family. Living Options Devon will be working in partnership with the countryside sites, other disability groups and private companies to start hiring the equipment out from summer 2010. Email: Tel: 01392 456522 Fax: 01392 423427

Free Cinema for Carers Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (see below) or can be downloaded from, or by calling 0845 123 1292.

Cinemas Participating in CEA (see map opposite) 1 Apollo 9 Cinema 2 Scott Cinemas- Newton Abbott 3 UCI / Odeon Plymouth 4 VUE Plymouth 5 Plymouth Arts Centre 6 UCI / Odeon Exeter 7 Scott Cinemas- Barnstaple 8 Scott Cinemas- Exmouth 9 Scott Cinemas- Sidmouth 10 Beaford Arts Centre 11 Plough Arts Centre

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0871 22 33 475 0871 230 3200 0871 22 44 007 0871 2240 240 01752 206 114 0871 22 44 007 0871 230 3200 0871 230 3200 0871 230 3200 01805 603 201 01805 622 552

0800 99 88 33

1 2 3 4 5 6 7 8

Acorn & Squirrels Group East Devon Group Erme Valley Group Hittisleigh Group Powderham Castle Group South Dartmoor Group Tavistock Group Torbay & District Group

5 6

0845 241 1337 0845 241 4374 0845 241 4388 0845 241 5355 0845 450 6721 0845 450 6816 0845 450 6911 0845 450 6925

7 8 9 10 11 12 13 14 15

Leisure Centres in Devon

16 17

1 2 3 4

Torridge Pool Swim Torquay Ltd Smart Fitness - South Molton Riviera International Centre

01237 471794 01803 323400 01769 572766 01395 443637

18 19 20 21

The Big Sheep 01237 472366

Broomhill Sculpture Gardens 01271 850262

Dartington Crystal 01805 626269 Milky Way Adventure Park 01237 431255

Riverside Leisure Centre Pyramids Swimming & Leisure Centre North Devon Leisure Centre Honiton Sports Centre Flamingo Pool - Axe Valley Doyle Healthy Living Centre Swim & Gym D. C. Leisure Wonford Sports Centre Colyton Sports Centre Clifton Hill Sports Centre - Exeter Brixham Swimming Club Bodyzone Health Club Axe Valley Sports Centre - Axminster Coombe Dean Sports Centre Lipson Community Sports Centre Mayflower Leisure Centre Plymouth Pavillions Derriford Health & Leisure Centre

Activity & Therapy

Riding for the Disabled

01392 221771 01392 253553 01271 73361 01404 42325 01297 35800 01822 832900 01392 253453 01297 552000 01392 253353 01803 857151 01822 611013 01297 35235 01752 307000 01752 263284 01752 564564 01752 222200 01752 792840

Combe Martin Wildlife and Dinosaur Park 01271 882486

Grand Western Horseboat Co. 01884 253345

Tapeley Park Gardens 01271 342558

Quince Honey 01769 572401

Tiverton Museum 01884 256295

Bideford Bicycle Hire 01237 424123

Castle Drogo 01647 433306

Quad World 01392 881313

Clovelly Court Gardens 01237 431781 Crealy Adventure Park 01395 233200

Hartland Abbey 01237 441264 Docton Mill 01237 441369 RHS Garden Rosemoor 01805 624067


77 63

Bicton Park 01395 568465 3


Beer QuarryCaves 01297 680282


The Gnome Reserve & Wild Flower Garden 0870 845 9012

Burrow Farm 01404 831285

3 10

Dingles Steam Village 01566 783425

8 2


Morwellham Quay 01822 832766

56 1 13 5 6 11 2

Crownhill Fort 01752 7937540 Plymouth Ski Centre 01752 600220 Smeatonâ&#x20AC;&#x2122;s Tower 01752 600608 Plymouth Pavillions 0845 146 1460

9 10


9 16 12

Powderham Castle 01626 890243 Canonteign Falls 01647 252434



42 84 1 4 1

6 19 21 5 18 3 20 4 17

Cardew Teapottery 01626 832172




Babbacombe Model Village 01803 315315


Prickly Ball Farm & Hedgehog Hospital 01626 362319

Barbican Glassworks 01752 2224777 National Marine Aquarium 01752 600301

Paignton Zoo 01803 697500 South Devon Railway 01364 642338

Dartmoor Zoological Park 01752 837645 River Dart Adventures Strip2 15/5/07 11:59 Buckfast Page 1Abbey 01364 652511 01364 642519 =

Sorley Tunnel 01548 857711

PHAB (Physically M O V I N GHandicapped I N T O A and C A Able R E Bodied) H O M Eclubs â&#x20AC;&#x201C; A for more information go to

Becky Falls 01647 221259

Otters & Butterflies 01364 642916

Quaywest Waterpark 01803 555550


Visit: D V I C E A N D =I NGateway F O R MClubs, A T I Osocial N and leisure 0 8opportunities 0 0 9 9 8from 8 3MENCAP. 3 for the latest updates.

Wet and Well The Blue Gym project aims to promote physical and mental well being and strengthening of communities through encouraging people to get out and get active in the coastal and water environments. The Blue Gym will act as an umbrella and a portal to the amazing range of activities that are already taking place in, on, under or around water. These range from walking on the coastal footpaths and beaches through to rock pool rambles and full immersion sports like swimming, sailing and surfing. The NHS and PCTs will be encouraged to direct patients through the Blue Gym to activities they can take part in as an alternative or supplement to other forms of treatment. The South West will be a test bed for the scheme especially in terms of research to prove that using the Blue Gym works! The Blue Gym will work with all organisations such as local authorities and sporting organisations to improve ease of access and engagement.


blue gym


The project is based at the Peninsula Medical School and funded and supported by Natural England, the Environment Agency and the Department of Health.

BTCV Green Gyms If gardening as a form of physical activity appeals to you or if you’re just looking for a way to connect more with the earth on a personal level, consider joining a Green Gym. Green Gyms provide a fun, socially interactive environment that offers a great way to get fit and connect with people in your community who are interested in doing something great for the planet. BTCV is a conservation charity that runs Green Gyms, local programs whereby you are led through some warm-up exercises followed by conservation or gardening work at your own speed, with the guidance of a trained leader. Green Gyms are a great way to take care of yourself and the planet at the same time. According to BTCV’s website, “Physically active people are up to 50% less likely to suffer from a heart attack or stroke, but over 70% of us are not active enough to benefit.” You don’t need to be pumping iron all the time to lead an active lifestyle. Visit or contact your local office for more details. Plymouth Office: contact Fran Bryant, tel: 01752 301416 email: Exeter Office: contact Kari Bettoney, Strip2 15/5/07 11:59 Page 1 tel: 01392 666460 email: Torbay office: tel: 01803 293479 M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33


RDA is proud to be celebrating 40 years of delivering opportunities for therapy, achievement and enjoyment to people with disabilities. Founded as a National organisation in 1969, RDA now has 500 Member Groups across the UK – together, these Groups help 23,000 people to take part in riding, carriage driving and vaulting activities. RDA gives individuals the opportunity to: • Reach therapeutic goals • Achieve their personal ambitions • Combat social isolation • Develop life skills • Experience the outdoors • Connect with animals We recommend that you phone your Local County Chairman on 0845 450 7028 for further details on the groups in your area, volunteering or riding. Please remember that our County Chairmen are also volunteers so if you can not contact them immediately please do try again.

Abbey Mead Natural Health Centre 7 Plymouth Road, Tavistock, PL19 8AU, 01822 614814 Exeter Natural Health Clinic Queens Walk, 83/84 Queen Street, Exeter, EX4 3RP, 01392 422555 The Haven 24 West Street, Ashburton, TQ13 7DU, 01364 654 954 North Devon Natural Health Centre, Broad Lane, Appledore, Bideford, Devon, EX39 1NE 01237 472064

Mid Devon Natural Health Centre, Call: Carol 01363 82794 or Sarah-Jayne 01363 877851 Plymouth Natural Health & Healing Centre The Plymouth Natural Health & Healing Centre, Unity House, 175 Outland Road, Plymouth, PL2 3PY 01752 770048 Devon Therapy Directory

Community Mentoring Service This is a free service for people aged 50 or over who feel they have had some kind of down turn in their lives, perhaps because of bereavement, disability or illness either themselves or sometimes because of caring responsibilities for someone in their family. It is for people who have a loss of confidence, are feeling lonely or isolated. The service is for you if: • you are experiencing difficulties because of isolation or you are at risk of isolation. It may be that you live in Community Mentoring Leaflet a rural area with little or no public transport in an area with no sense of community belonging. You could be lacking support networks around you or have recently Exeter: Link2 (Age Concern Exeter) moved to a new area which you do not know very well. Call: 01392 454383 or 202092 • If you have had a recent life change, perhaps Outside of Exeter: Time for Life (Age Concern you have lost a loved one or perhaps you or a Devon, Upstream and Westbank) is providing the member of your family has an illness, a physical service across the County. Call: 0845 296 7997 or sensory impairment or a disability. • If you are experiencing stress through everyday life, maybe you are having problems managing your money The Sahara project is offering a specialist service across the County for people of broadly Chinese or maybe where you are living is causing you distress. and Asian backgrounds. Call 01392 314753 The service is most likely to be of benefit to you if you have been affected by loss or isolation, if your habits have been changed and you are ill or at risk of suffering ill health [Please note that the service is not available to people as a result – in particular mild depression or anxiety. We who live in Torbay or Plymouth which are not part can also help some people with dementia. Increased of Devon County for these purposes.] A leaflet is Strip2 15/5/07 11:59 Page 1 social contact and activity can help many people with available from: www.mylifemychoiceindevon. depression, anxiety or a long term medical condition. M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N 0800 99 88 33


Activity & Therapy

Treatments & Therapies

Information This section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed. Contact Adult Social Care Devon County Council Care Direct 0845 1551 007 The first point of contact for all calls -for older people and adults with physical & sensory disabilities -part of MyDevon Customer Service Centre. e-mail: Emergency Duty Team (out-of-hours): 0845 6000388 Mon-Thurs from 5pm-9am the next working day Fri’s from 4pm and throughout every weekend and all bank holidays until 9am on the next working day. Plymouth Adult Social Care: 01752 668000 Contact Centre Customer service, Fair Access to Care Department of Community Services. Emergency Duty Team (out-of-hours): 01752 346984 or 01752 668000 Torbay Adult Social Care: 01803 219700 Torbay Care Trust’s Customer Service Centre is open from 8am-6pm five days a week. Emergency Duty Team (out-of-hours): 0845 0568032 or 01803 524519 Devon Doctors: 0845 6710 270 Devon Doctors provides the urgent out-of-hours GP service in Devon. You can also contact us via a telephone message at your own practice. Our service is available to everyone in Devon, including unregistered patients and visitors to the county.

Patient Advice and Liasion Service (PALS) Devon Partnership NHS Trust 0800 0730 741 Wonford House Hospital, Dryden Road, Exeter, EX2 5AF Devon Primary Care Trust 0845 111 0080 or 01392 385694 PALS, St Edmunds Court, Okehampton Street, Exeter, EX4 1DU North Devon Primary Care Trust Strip2 15/5/07 11:59 Page 1


01271 341555

Information Centre, Level 2, North Devon District Hospital, Raleigh Park, Barnstaple, EX31 4JB Plymouth Hospitals NHS Trust 0845 1558123 Patient Advice & Liaison Service, General Office, Level 7, Derriford Hospital, Plymouth, PL6 8DH Plymouth Teaching 0845 1558121 Primary Care Trust or 01752 435204 Patient Advice & Liaison Service (PALS), Nuffield Clinic, Baring Street, Greenbank, Plymouth, PL4 8NF RD&E NHS Foundation Trust 01392 402093 Patient Advice & Liaison Service, Royal Devon and Exeter NHS Foundation Trust, Health Information Centre, Main Concourse, Wonford Hospital, Barrack Road, Exeter, EX2 5DW South Devon Healthcare Trust 01803 655838 or 0800 0282037 Patient Advice & Liaison Service, South Devon Healthcare Trust, Level 4, Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA South Western Ambulance 01392 261585 Service NHS Trust Patient Advice & Liaison Service, South Western Ambulance Service NHS Trust, Governance Department, Unit 3 Abbey Court, Eagle Way, Exeter, EX2 7HY Torbay Care Trust 0800 0327657 or 01803 210500 Patient Advice & Liaison Service, Torbay Care Trust, Bay House, Nicholson Road, Riveria Park, Torquay, TQ2 7TD

Safeguarding Adults Devon: Plymouth: Torbay: Police: or in emergencies:

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0845 155 1007 01752 306459 01803 219831 08452 777 444 999 0800 99 88 33

01392 382338

If concerned about a person living in an adult placement: South West Adult Placement 01626 360170 Schemes (SWAPS):

Age Concern / Age UK Age Concern Barnstaple & District Association 1 Litchdon Street, Barnstaple, EX32 8ND Tel: 01271 324488 Fax: 01271 321050 Email: Age Concern Crediton, Deep Lane Centre Deep Lane, Crediton, EX17 2BX Tel: 01363 775008 Fax: 01363 775008 Email: Age Concern Devon, Unit 1, Manaton Court Manaton Close, Matford Business Park, Marsh Barton Trading Estate, Exeter, EX2 8PF Tel: 0845 296 7810 Fax: 01392 829594 Email: Age Concern Exmouth 36a Rolle Street, Exmouth, EX8 2SH Tel: 01395 271242 Email: Age Concern Okehampton & Torridge 2 Crediton Road. Okehampton, EX20 1LU Tel: 01837 55838 Email: Age Concern Tiverton, Cullompton & District, Beck House, Beck’s Square, Tiverton, EX16 6PJ Tel: 01884 242052/255369 Fax: 01884 251333 Email: Age Concern Torbay, Sandwell House, 4 Dendy Road, Paignton, TQ4 5DB Tel: 01803 555181 Fax: 01803 555182 Email: Plymouth Senior Voice Services consists of five different services, namely Information & Advice, Housing Advocacy, Carers Support, Phone Friends, and Holiday Friends. We are based at Elspeth Sitters House, Hoegate Street, Strip2 15/5/07 11:59 Page 1 Plymouth PL1 2JB Tel: 01752 665424

Carers Link Devon Carers’ Link 08456 431 341 Barnstaple Office, The Castle Centre, 25 Castle Street, Barnstaple, Devon, EX31 1DR, 0845 643 5072 Exeter office, Exeter CVS, King William Street, Exeter, EX4 6PD, 08456 435 074 Exminster office, Westbank, The Healthy Living Centre, Farm House Rise, Exminster, Exeter, EX6 8AT, 08456 431 341 Ottery St Mary office, East Devon CVS, Ridgeway House, Ridgeway, Ottery St Mary, EX11 1DT, 08456 435 071 Tiverton office, Unite Mid Devon, 2 Bridge Street, Tiverton, EX16 5LY, 08456 435 071 Torquay office, 11 Castle Road, Torquay, TQ1 3BB, 08456 435 073 Totnes office, Totnes Community Hospital, Coronation Road, Totnes, TQ9 5GH, 01803 662 622 ext 2204

Citizens Advice Bureau Axminister:

Lea Combe House, Lyme Close, Axminister, EX13 5BA Tel: 01404 44213 Barnstaple: Ground Floor, Belle Meadow Court, Albert Lane, Barnstaple, EX32 8RJ Tel: 01271 377077 Bideford: 28a Bridgeland Street, Bideford, EX39 2PZ Tel: 01237 473161 Bude: Neetside, Bude, Cornwall, EX23 8LB Tel: 01288 354531 Crediton: Council Offices, Market Street, Crediton, EX17 2BN Tel: 01363 778410 Cullompton: Town Hall, 1 High Street, Cullompton, EX15 1AB Tel: 01884 234926 Dawlish: Tunnicliffe, Barton Hill, Dawlish, EX7 9QQ Tel:01626 864110 Exeter: Wat Tyler House, 3 King William Street, Exeter, EX4 6PD Tel: 0844 4994101 Exmouth: Town Hall, St Andrews Road, Exmouth, EX8 1AW Tel: 01395 264645 Holsworthy: Manor Offices, North Road, Holsworthy, EX22 6DJ Tel: 01409 25337 Honiton: Honiton Library & Information Centre, 48-50 New Street, Honiton, EX14 1BS Tel: 01404 44213 Ilfracombe: The Candar, Ilfracombe EX34 9ES Tel: 01271 863 549 Newton Abbot: 5b Bank Street, N. Abbot TQ12 2JL Tel: 01626 203141 Paignton: 29 Palace Avenue, Paignton

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33



Safeguarding Adults Team:

Plymouth: Sidmouth: Tavistock: Teignmouth: Tiverton: Torrington: Totnes:

Tel: 01803 521 726 2nd Floor, Cobourg House, 32 Mayflower Street, Plymouth PL1 1QX, Tel: 08448 269 717 The Community Partnership, Mill St, Sidmouth EX10 8DF Tel: 01404 44213 Kingdon House, North Street, Tavistock, PL19 0AN Tel: 01822 612359 Teignmouth Library, Fore Street, Teignmouth, TQ14 8DY Tel: 01626 776770 The Town Hall, St Andrew Street, Tiverton, EX16 6PG Tel: 01884 234926 Castle Hill, South Street, Torrington, EX38 8AA Tel: 01237 473 161 The Cottage, Follaton House, Plymouth Road, Totnes TQ9 5NE Tel: 01803 862392

Hospital Contacts

Barton Terrace, Dawlish, EX7 9DH Tel: 01626 868500 | Fax: 01626 868543 Derriford Hospital Derriford Road, Crownhill, Plymouth, PL6 8DH Tel: 0845 155 8155 | Fax: 0845 155 8235 Exmouth Hospital Claremont Grove, Exmouth, EX8 2JN Tel: 01395 282 000 Franklyn Hospital Franklyn Drive, Exeter, EX2 9HS Tel: 01392 208400 | Fax: 01392 208415 Honiton Hospital Marlpits Lane, Honiton, EX14 2DE Tel: 01404 540540 Ilfracombe hospital St. Brannocks Park Road, Ilfracombe, EX34 8JF Tel: 01271 863 448 | Fax: 01271 867 813 Langdon Hospital, Exeter Road, Dawlish, Devon, EX7 0NR Tel: 01626 888372

Axminster Hospital Chard Street, Axminster, EX13 5DU Tel: 01297 630400 | Fax: 01297 35464

Lynton Health Centre Burvill Street, Lynton, EX35 6HA Tel:01598 753226 | Fax: 01598 752433

Ashburton and Buckfastleigh Hospital 9-15 Eastern Road, Ashburton, Newton Abbot, TQ13 7AP Tel: 01364 652203

Moretonhampstead Hospital Ford Street, Moretonhampstead, Newton Abbot, TQ13 8LN Tel: 01647 440217

Bideford Hospital Abbotsham Road, Bideford, Devon, EX39 3AG Tel: 01237 420 200

Musgrove Park Hospital, Taunton, TA1 5DA Tel: 01823 333444

Brixham Hospital Greenswood Road, Brixham, Devon, TQ5 9HW Tel: 01803 882153

Newton Abbot Hospital Jetty Marsh Road, Newton Abbot, TQ12 2TS Tel: 01626 324500 | Fax: 01626 324702

Budleigh Salterton Hospital East Budleigh Road, Budleigh Salterton, EX9 6HF Tel: 01395 442020

North Devon District Hospital Trust Headquarters, Raleigh Park, Barnstaple, EX31 4JB Tel No: 01271 322577 | Fax No: 01271 311541

Capio Mount Stuart Hospital St Vincent’s Road, Torquay, TQ1 4UP Tel: 01803 313881 | Fax: 01803 321698

Nuffield Health Exeter Hospital: Wonford Road, Exeter, EX2 4UG Tel: 01392 276591 | Fax: 01392 425147 Plymouth Hospital: Derriford Road, Plymouth, PL6 8BG Tel: Hospital Equiries 01752 775861 | Fax: 01752 768969 Customer Advice Line 01752 788088 Taunton Hospital: Staplegrove Elm, Taunton, TA2 6AN Tel: 01823 286991 | Fax: 01823 338951

The Cedars Dryden Road, Wonford, Exeter EX2 5SN Coombehaven: 01392 403601 Delderfield: 01392 403602 Crediton Hospital Western Road, Crediton, EX17 3NH Tel: 01363 775588 Dartmouth Hospital South Embankment, Mansion House Street, Dartmouth, TQ6 9BD 15/5/07| Fax: 11:59 Page 1 Tel: Strip2 01803 832255 01803 833693 Dawlish Community Hospital


Okehampton Community Hospital Cavell Way, Okehampton, EX20 1PN Tel: 01837 658000 Ottery St Mary Hospital Keegan Close, Ottery St. Mary, EX11 1DN Tel: 01404 816000

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Royal Devon and Exeter Hospital (Wonford) Barrack Road, Exeter, EX2 5DW Tel: 01392 411 611 Seaton Hospital Valley View Road, Seaton, EX12 2UU Tel: 01297 23901 | Fax: 01297 24252 South Hams (Kingsbridge) Hospital Plymouth Road, Kingsbridge, TQ7 1AT Tel: 01548 852349 | Fax: 01548 857727 Tavistock Hospital Spring Hill, Tavistock, PL19 8LD Tel: 01822 612233 | Fax: 01822 610025 Teignmouth Hospital Mill Lane, Teignmouth, TQ14 9BQ Tel: 01626 772161 Tiverton and District Hospital Kennedy Way, Tiverton, EX16 6NT Tel: 01884 235400 Torbay District General Hospital Newton Road, Torquay, TQ2 7AA Tel: 01803 614567 | Fax: 01803 616334 Torbay Hospital Lawes Bridge, Torquay, TQ2 7AA Tel: 01803 614567 Totnes Hospital Coronation Road, Totnes, TQ9 5GH Tel: 01803 862622 | Fax: 01803 868349 Victoria Hospital (Sidmouth) General Hospital, Sidmouth, EX10 8EW Tel: 01395 512482 Whipton Community Hospital Hospital Lane, Exeter, EX1 3RB Tel: 01392 208333

Local and Regional Contacts British Red Cross

0845 331 5000

Devon Care and Repair Free advisory service to home owners & those with repairing obligation on lease who live within West Devon Borough & are over 60 yrs. Assistance given organising repairs, adaptations & improvements. For disabled people of all ages assisted with adaptations. Discusses options, arranges repairs. Helps find and organise builders, grants, loans, benefits, form filling, applications to charities, Strip2 15/5/07 11:59 Page 1 home safety, security, insulation, energy efficiency. Also

runs handy person scheme, small jobs undertaken for a minimum charge. West Devon Team: The Quay, Plymouth Road, Tavistock, PL19 8AB Tel: 01822 613638 Fax: 01822 611034 Mrs. Margaret Conkey (Manager) Monday - Friday 9.00 am - 5.00 pm Teignbridge Team: Leatside House, Bradley Lane, Newton Abbot, TQ12 1LZ Tel: 01626 355793 Fax: 01626 355822 email: The Devon Community Directory Search for health and social care resources and services for people in Devon and Torbay, provided by nearly 3000 organisations: • Find organisations and services that serve a specific location. You can search the entire county, a town or village • identify organisations that specialise in services for specific groups of people, such as carers or older people • Create your own list of favourites. • Choose from three printable reports on the information that is of interest to you - a brief report of contact details, a more detailed summary for each service or a full report on each service and what it offers Hospital Transport Services North Devon Cancer Care Car Service Braunton & District Volunteer Bureau Combe Martin & Berrynarbour Okehampton Community Transport Service British Red Cross, Transport & Escort Service Dartmouth Caring Colyton Link Chawleigh Community Car Service Culm Voluntary Care Scheme Lapford Voluntary Car Aid Crediton & District Community Transport Service Tedburn Outreach Silverton, Thorverton & Stoke Canon Link Up South Molton & District Voluntary Bureau Totnes Caring

01271 328866 01271 815222 01271 882406 01837 55000 0845 3315000 01803 839354 01297 552212 01769 581234 01884 33161 01363 83755 01363 773303 01647 61655 01392 860656 01769 573167 01803 865684

Memory Cafés East: Exmouth, Last Fri of the month, 2-4pm The Imperial Hotel, Esplanade, 01392 385761 Exeter: Exeter, Last Sat, 3-4.30pm Millbrook Centre, Alphin House, Mill Lane, Alphington, 07790 331475 Mid: Crediton, 1st Wed, 3-4pm Age Concern, Deep Lane 01884 257511 Okehampton, 1st Tues, 2-4pm The Glen, Castle Road 01884 257511 Tiverton, 1st Tues, 2.30-4.30pm Alexandra Lodge, Old Road 01884 257511

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33



Paignton Hospital Church Street, Paignton, TQ3 3AG Tel: 01803 557425


Barnstaple, 1st Fri, 10am-12 noon Castle Centre, Castle street 08442 253791 Ilfracombe, 3rd Mon, 10-12 noon Brookdale Church, Brookdale Ave 08442 253791 South Molton, 2nd Thurs, 11am-1pm Garden Room, Amory Centre, 125 East St, 01769 573101 Torrington, 1st Thurs, 10am-12 noon Torrington, Methodist Church, Mill Street, Great Torrington 01237 473049 South Hams: Ivybridge, alt Tues, 2pm-4pm Methodist Church Hall, Fore St, 01752 893952 Teignmouth: Ashburton, 1st Tues, 10am-12 noon St John Ambulance Hall, West St 01364 653073 Bovey Tracey, 3rd Wed, 2-4pm Methodist Church Hall, Molay-Littry Way, 01803 669216 West: Tavistock, alt Sat, 2-4pm Tass, The Anchorage Centre, Chapel St. 01822 616958 / 617726 Torbay: Paignton, Thurs 2-4pm Christ Church Hall, Torquay Rd 01803 669216

National Contacts Admiral Nursing DIRECT 0845 257 9406 The Admiral Nursing Direct Helpline, has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance.The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back, or email questions to us Action on Elder Abuse, 020 8835 9280 Action on Elder Abuse, PO Box 60001, Streatham, SW16 9BY The Alzheimers Society, 020 7306 0606 The UK’s leading care and research charity for people with dementia, their families and carers. Tel: 020 7306 0606 Fax: 020 7306 0808 | Arthritis Care 0808 800 4050 Working with and for all people with arthritis to put Strip2 15/5/07 11:59 Page 1 them in control of their arthritis, and their lives.


CareAware 08705 134925 A non profit making public information, advisory and advocacy service elderly care funding advice. | Care Quality Commission (CQC) 03000 616161 Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Carers UK 020 7490 8818 Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. Tel: 020 7490 8818 | Fax: 020 7490 8824 Counsel and Care 0845 300 7585 National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London, NW1 9PG Advise line: 0845 300 7585 Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. Cruse Bereavement Care 3 Palace Gate, Exeter 9A Church Lane, Barnstaple Dignity House, 17 Devon Square, Newton Abbot

01392 272 406 01271 379 719 01626 332 450

Department of Health 0870 600 55 22 Department of Health, Richmond House 79 Whitehall, London SW1A 2NS Tel: 0207 210 4850 | Fax: 0207 210 5952 Textphone: 0207 210 5025 | DIAL (Disability Information Advice Line) 01736 759 500 Directgov Directgov is the UK government’s digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web, on your mobile or on your television. Directgov can help you with many things, for example: • finding local services such as NHS clinics, solicitors and nurseries • Carers and support etc The government uses Directgov to get information to the public in times of crisis or emergency. Elderly Accommodation Council

020 7820 1343

First stop

0800 377 7070

Hearing Dogs for the Deaf

01844 348100

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Help the Aged/Age UK 020 7278 1114 Leonard Cheshire Disability 020 3242 0200 66 South Lambeth Road, London, SW8 1RL Mencap 0808 808 1111 The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. Mind (National Association for Mental Health) Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. Tel: 020 8519 2122 | Fax: 020 8522 1725 The National Homecare Council 01379 678243 is a representative of public sector organisations concerned with the commissioning and direct provision of homecare services, supporting people in their own homes National Osteoporosis Society 0845 450 0230 Advice & information, support group for people with osteoporosis. NHS Direct

Dr. Mary Curtis 01209 716150 Courses, programmes and workshops specifically for the health and social care sector

Someone to turn to... Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone. They can advise of the nearest offices for help and offer solutions when there seems to be no way out. 0800 77 66 00 • •

0845 46 47

Nightlink 0808 8000 306 Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon

STARS PO Box 175 Stratford-upon-Avon Warwickshire CV37 8YD UK 01789 450 564

Information For Anaesthetists, Dentists etc


Parkinson’s Disease Society

0800 800 0303

Police Enquiries Emergencies: 999

08452 777444

Stroke Association 0845 3033100 Advice & information for stroke patients & their families. Bradley House, Harrier Way, Exeter EX2 7NY | Stressline 0300 123 2000 If you’re feeling stressed because of job insecurity, redundancy, debt or financial problems, don’t wait for things to get really bad before you seek help. Lines are open daily, 8am-10pm Willow Foundation 01707 259777 The only charity of its kind providing special days for seriously ill 16 to 40 year olds throughout the UK.

• Introduction of anaesthesia especially by endotracheal incubation causes rapid increase in vagal dishcharges

It is common to find a precipitating cause The STARS charity (Syncope Trust And Reflex• anoxic Seizures) for Syncope and Reflex Anoxic Seizures, as people are susceptible to them when provides information and support to people who suffer with anaesthesia is being induced syncope and unexplained loss of consciousness. • This is often prevented by pre-medication with Atropine

• The anaesthetist (doctor who carries out the anaesthetic) should be informed in simple terms that the patient has Syncope or Reflex Anoxic Seizures, and that their heart can stop due to increase in the vagal tone for up to one minute

ANOXICIf SEIZURES Remember – help isREFLEX at hand. you or(RAS) a family member suffers Reflex Anoxic Seizures occur mainly in You can call our 24 from these symptoms – you are not alone. young children but can occur at any age. Any such as pain, shock, hour dedicated unexpected helplinestimulus, 01789 450564 and talk in confidence or fright, causes the heart and breathing to stop, the eyes to roll up into the head, the • This is NEVER a contra indication to giving to one of our dedicated and professional STARS team who will complexion to become deathly white/grey, an anaesthetic and with normal careful often blue around the mouth and under the monitoring the anaesthetic should cause listen and eyes, offer help, advice and support if needed. the jaw to clench and the body to stiffen; no problems as the heart will always sometimes the arms and legs jerk. After 30 seconds or so, the body relaxes, the heart and breathing resume. One or two minutes later the person may regain consciousness but, some individuals can remain unconscious for well over an hour. Upon recovery the person may be very emotional and then fall into a deep sleep for two to three hours and looks extremely pale. RAS attacks may occur several times per day/week/month. The attacks appear to come in batches.

restart spontaneously • The only danger is giving an anaesthetic to a person in an upright posture when, during the period the individual’s heart has stopped, the blood can pool in the legs causing problems when the heart normally restarts

Sometimes having someone to talk to – is all it takes. Remember – you are not alone.

• Thus ALL people 01789 450564 | |

Unfortunately, because of the symptoms, it is known that RAS is often mis-diagnosed as temper tantrums, breath holding or epilepsy.

with Syncope and Reflex Anoxic Seizures should be anaesthetised lying down rather than standing up and should usually have atropine for pre-medication


Approved by: STARS Medical Advisory Committee

For further information contact STARS

Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers. The Heart Rhythm Charity

WRVS 029 2023 2668 Womens Royal Volunteering Service offers a range of practical services to help and support older people to live well, maintain their independence Strip2 15/5/07 11:59 Page 1 and play a part in their local community.


HELPING PEOPLE WITH A HELPING HAND Syncope is the result of the temporary cutting off of the supply of oxygenated blood to the brain. The mechanism of the syncope in susceptible individuals includes reflex cardiac standstill (always reversible) commonly following a surprising bump to the head or elsewhere. The term Reflex Anoxic Seizures (RAS), has been used to describe the convulsion which accompanies a particular type of syncope. Associated marked pallor of the skin has led to these attacks being called Pallid Syncope.

Affiliated to Arrhythmia Alliance

Founder and Chief Executive: Trudie Lobban Trustees: Susan Broatch Andrew Fear Rose Anne Kenny Cathrine Reid William Whitehouse Registered Charity No. 1084898 ©2009 Printed October 2009

endorsed by by endorsed

999 or 112

You can use either number in the UK, from a landline or your mobile. When in Europe it is well worth remembering 112.

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33


Information and Advice Publications Devon County Council Care Direct Publications Call: 0845 1551 007 or visit: socialcare/factsheets.htm Housing & Accommodation

Carer Assessment guidance notes


An easy guide to what we do with information about you


Take a Break Scheme for carers of adults


What do we mean by Registration?


Short-term breaks in residential or nursing homes

FS603 FS605

Plymouth City Council Adult Social Care Publications

What to look for in a Care Home


Looking after your back information for carers

Moving into a Care Home


Charges for home care, day centres & community meals


Applying for or renewing a Blue Badge

Charges for residential and nursing care


Fairer Charging Assessments for Supporting People


Direct Payments


Paying for residential care



Housing related support


Equipment and Minor Adaptations paid for by a Direct Payment

Types of housing related support services and where to find them


An easy guide to Direct Payments


Carers Week newsletter

How much we pay for your community-based care


Adult Social Care reward and recognition policy

Social Rented Housing


Help to complete DLA forms


Attendance Allowance


Completing an Attendance Allowance form


Blue Badges


Parking for Blue Badge holders


Financial support

Help at home

Call: 01752 668000 or visit: socialcareandhealth/adultsocialcare/ leafletsandpublications.htm St John’s Ambulance Carer Support Programme All Our Futures strategy 2008 to 2011 Consultation guidelines for people with profound multiple learning disabilities Mental health services - resource directory

Alerters handbook Annual report 2007 to 2008 Are you a carer

Domiciliary care services and how they are arranged


Do you need day services?


Disability Living Allowance


Better care higher standards information

Help with meals


Pension Credit


Can you get help from adult social care

Community Mentoring


Council Tax


Carers information strategy 2006 to 2008

Adapting your home


Carers Allowance


Carers strategy 2006 to 2008

Moving and handling


Help with mobility problems

Better care higher standards feedback form

Charges for support at home

Other information

Help with bathing and showering



Bathing problems and simple solutions


Your information - the records we keep about you Seeing your records


Bathing diagrams appendix



Equipment to help in your home


Coping with a major personal crisis

Moving and handling


A guide to advocacy


Where to buy RADAR keys in Devon


Mental Capacity Act


Fair access to care services (practice guidance)

What is a review?


Fairer charging policy

Guide to Personal Brokerage


Foreword from Councillor D Salter

Safety in the home & personal safety


Comparing care homes

Assessment and Fair Access to Care

Complaints Dignity fund awards Direct payments for adults Direct payments service policy and guidance Extra care housing leaflet

Keeping well and safe at home


Single Assessment Process (SAP)


Full multi-agency alerter’s guidance (for providers)

Are you safe at home?


Ethnic monitoring


Independent living strategy

Falls are no laughing matter



Keep Warm Keep Well - a guide for families

Safeguarding adults from abuse


Deprivation of Liberty Safeguards


Keep Warm Keep Well - a guide for people over 60

Services for carers

What does a Rehabilitation Officer for Visually Impaired do?

Helping carers to pursue FS600 leisure,education, training and Strip2 15/5/07 11:59 Page 1 work

What does a Rehabilitation Officer for Hearing Impaired do?


Keep Warm Keep Well - a guide for people with disabilities or long-term health conditions


Keep Warm Keep Well - easy read version (learning disabilities)

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Help with looking for work or starting your own business


Disability Living Allowance



Capital‚ income and meanstested benefits


Raising income or capital from your home


Carer’s Allowance


Plymouth facts table

Funding repairs‚ improvements and adaptations


Protection of vulnerable adults

Dealing with an estate


Benefits for people under State Pension age

Income tax


Paying for temporary care in a care home


Say no to abuse booklet Service for people with physical or sensory impairments and their carers

Housing Benefit and Council Tax Benefit



Service for people with sensory impairments

Housing Benefit and Council Tax Benefit


How to resolve problems and make a complaint about a local authority


A brief guide to money benefits


Choice of accommodation care homes

Support for carers

The State Pension


Help with health costs


Disability EIA (an equality impact assessment template, learning disabilities)

NHS continuing health care and NHS-funded nursing care


Deprivation of Liberty Safeguards


Policy indicator 124 EIA (People with a long term condition)

Council Tax



Arranging for others to make decisions about your finances or welfare


Finding private rented accommodation Retirement (sheltered) housing


Equity release


Help with continence


Self-directed support: direct payments‚ personal budgets and individual budgets


Resolving problems and making a complaint about NHS care


Policy indicator 136 EIA (People of all ages supported to live independently through social services)

Tenants’ rights - repairs


Policy indicator 141 EIA (Number of vulnerable people achieving independent living)

Public transport and concessions


Tenants’ rights - security of tenure


Policy indicator 130 EIA (Social care clients receiving self direct support, direct payments and individual budgets)

Planning for a funeral


Water advice


Finding care home accommodation


Dealing with disputes at work


Leisure and learning


Park homes


Disability and ageing: your rights to social services


Advance decisions‚ advance statements and living wills


Crime prevention for older people


Driving and parking

FS73 FS74

Attendance Allowance


Challenging welfare benefit decisions

Tenants’ rights - rents


Debt management


Hospital discharge arrangements


Intermediate care


The law on age discrimination


Treatment of property in the means test for permanent care home provision


Paying for care in a care home if you have a partner


Call 0800 998833

Deprivation of assets in the means test for care home provision


Long Term Care Guide


Moving into a care home No secrets Older people and their carers

Services for people with learning disabilities and their carers

Policy indicator 135 EIA (Carers receiving needs assessment or review and a specific carers service, or advice and information)

Our shared futures EIA (Plymouth’s strategy for the over 50s)

Torbay Council Care Trust Publications Torbay Council are currently conducting a review of their leaflets Call: 01803 217900 Email:

Age Concern Resource Packs Call 0800 00 99 66

NHFA Infosheets

Buying retirement housing


Television licence concessions


Rights at work


Dental care - NHS and private treatment


Local authority assessment for community care services

Finding help at home


Disability equipment and how to get it


Direct payments from social services


Getting legal advice


Making a will


Local NHS services


Council and housing association housing


Paying for care and support at home


Anti-social behaviour in housing


Pension Credit


The Social Fund


Housing options


Paying for permanent residential FS10 Strip2 15/5/07 11:59 Page 1 care


Mental capacity advocacy checklist

Care Fees Advice Application Form Infosheet 1 - Choice and Interim Finance Infosheet 2 - Treatment of Property Infosheet 3 - The Legal Framework Infosheet 4 - Local Authority Charging

M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

Procedures Infosheet 5 - Deprivation of Assets Infosheet 6 - Top Ten Tips Infosheet 7 - Treatment of Couples Infosheet 8 - NHS Nursing Care Infosheet 9 - Inheritance Tax Infosheet 10 - Enduring Power of Attorney

0800 99 88 33


Soluti ns N

Pointing you in the Right Direction


Find the care you need  with RightCareSolutions RightCareSolutions is a free service.  Available online, over the phone, and via email, its a great way to identify suitable services as listed by CQC*. Be  specific about the kind of care services you require, and we’ll deliver appropriate results suiting your needs. Fill out the  form below if you are looking for Care Homes, Nursing Agencies, or Domicillary/Home Care.

Enquirers Details (if applicable)

Care Required 


Care Home with Nursing


Care Home without Nursing


Home Care


Domicilary Care


Learning Disabilities Supported Living

Post Code

Adult Placement Services

Telephone Number

Nursing Agency

Where did you hear about us?

Further Requirements Details of person requiring care Long Stay Title

Day Care





Relationship to enquirer

Respite Nursing Care

County of Residence



Preferred Areas


Further information

Please photocopy and send this form to; RightCareindex, 80 Kenwyn St, Truro, Cornwall,  TR1 3BZ. Or contact us below... Strip2



I authorise RightCareIndex to conduct the search on my behalf I authorise RightCareIndex to pass my details to relevant providers

0844 800 9708

Page 1 *Results provided from The Care Quality Commision  Listings


M O V I N G I N T O A C A R E H O M E – A D V I C E A N D I N F O R M AT I O N

0800 99 88 33

Chelston Gardens Serving the Community

Chelston Gardens Dementia Care Home Luxury, new purpose-built care home opened in November 2007 Chelston Gardens has 4 independent living areas accommodating 12 or 13 residents

Home facilities • 6 lounges • 4 dining rooms • Large windows with beautiful views • Activities room • Reminiscence room • Hairdressing salon • Hydrotherapy baths • Designed around a secure sensory garden • Under floor heating • Covered terraces • Staff specifically trained to deliver person centred dementia care

Room facilities • Large, ensuite bedrooms with walk in shower • Telephone • LCD TV with freeview • Electric profiling beds • Light, airy, colour coordinated rooms

New, clean, safe, modern, designed with thought, providing individualised care and support. Conveniently located within 5 minutes reach of M5 junction 26 For more information please contact our Nurse Manager on:

01823 667066

or visit our website: Chelston Gardens • West Buckland Road • Wellington • Somerset TA21 9PH

They always made sure you had the very best. Now it’s their turn.

At South West Care Homes we believe we provide a level of care that is truly unique. We understand the value of the individual and appreciate how people, of all ages, value their independence and privacy. All our homes are relaxed, feature properties where residents can live their lives how they choose, safe in the knowledge that help is on hand should they need it. With homes throughout the South West we are the region’s leading independent provider of care for the elderly, with all our homes run by professional, passionate and caring staff. We provide specialist services such as dementia care, disability support, as well as access to financial and legal advice. For more information, give us a call or visit our website.

South West Care Homes, the care they deserve.

Kenwyn Crediton, Ashfield Exmouth, Ashley House Langport, Lake View Newton Abbot, Sunningdale House Perranporth, Manor House Plymouth, Michaelstowe Plympton, Cambrian Lodge Portishead, Beechmount Torquay, The Firs and Emily’s Witheridge Nr Tiverton.

0800 324 7007

RightCareIndex for Devon 2010-11  

The Health and Social Care Directory for Devon 2010-11

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