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Volkswagen Passat’s

Ford Mustang GT’s

Legendary 5.0-liter V8 Engine

COLLISION NEWS SCRS RDE Sessions Registrations Opens

November 2020

redesigned for a much bolder look

Lexus LF-30 Electrified Concept

Toyota Lowers Dealer Ownership Threshold for Certified Auto Body Shops Mitchell Announces Enhanced AutocheX Digital Services Self-Driving Car Order With Udelv for Auto Parts Distribution in Texas

DEALER NEWS 3D-Printed Parts Support Over 80,000 Miles of Chevrolet Racing NADA Issued Its Analysis of U.S. Auto Sales and the Economy Following the Third Quarter of 2020

The LF-30 Electrified concept vehicle embodies the “Electrified” vision. For its exterior styling the advanced image expected of a BEV has been channeled into artistic qualities that result in a futuristic form, and an interior that assertively weaves in autonomous driving and other new technologies aims to manifest Lexus’ distinctive worldview.

Performance is rooted in Lexus Electrified components, adding Lexus’ latest technology to its leadership in development of HEV systems. Precise electric motor control enables instantaneous adjustments to posture not possible with conLexus Please To Turn Page 4

2021 Elantra

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Lexus From Cover ventional vehicles. Furthermore, the LF-30 Electrified employs numerous advanced technologies with a look ahead to the year 2030- such as a new-concept cockpit based on a human-centered design philosophy and a steer-by-wire system. The opacity of the side windows can be freely adjusted, providing occupants with expansive views of the surrounding scenery and a high level of privacy at night and in other situations. The color of the front face of the vehicle and luminescence patterns help identify from the outside whether the vehicle is being operated in its normal mode or in its autonomous driving mode, reflecting Lexus’ pursuit of both a high level of styling and functionality. The exterior color ‘voltaic sky’ employs a leading-edge metal-infused coating to achieve a unique quality tinted by a touch of blue-green. Innovative interior that leverages autonomous driving technologies, a newly designed cockpit, and more To manifest in a higher dimension Lexus’ fundamental human-centered philosophy, the cockpit was designed based on the new Lexus concept of “Tazuna.” Inspired by how a single rein can be used to achieve mutual under-

standing between horse and rider, the steering controller-mounted switches and head-up display have been coordinated to a high degree, creating a space that enables the driver to focus on driving while controlling various functions, such as the navigation and audio system and driving-mode selection, without having to shift one’s vision or operate manual switches. As an indication of the future image of a Tazuna cockpit, the LF-30 Electrified employs next-generation interfaces, such as gesture control and enhanced presentation of vehicle information through AR (augmented reality). The resulting interior is one that provides comfort and convenience for both driver and passengers. With the layout of the front passenger seat echoing that of a first-class seat on an airliner, the interior is one in which a sense of openness and a sense of envelopment coexist. All switches and other controls being comfortably within reach and a gesture-control large-screen display for the passenger seat add to the achievement of interior comfort and convenience. The rear seats use artificial muscle technology to mold to their occupant, and can support various modes such as reclining, relaxation, and alert functions.

Southern Automotive Journal

November 2020


A Mark Levinson® audio system creates a next-generation listening environment, in which minute speaker control establishes ideal acoustic spaces for music listening pleasure for the driver and each passenger, and speakers built into the headrests not only provide an optimal audio environment but also have a noisecancelling feature that contributes to enhanced quietness. A glass roof above the rear seats features voice control and a gesture controlled “SkyGate” display window that uses AR to display various types of information, such as a realistic star-filled sky, user-favorite videos, and even navigation. In addition to its unique design, the interior also indicates the direction of next-generation luxury by using sustainable materials to reduce environmental burden. Yakisugi (charred cedar), a traditional Japanese material, is used in the floor and steering controller while recycled metal was processed into fibers for use in creating the pleated door trim. This approach expresses Lexus’ distinctiveness and innovative spirit. With in-wheel electric motors, steering by wire, and Lexus Advanced Posture Control, the LF30 can offer a dynamic experience unlike any currently available. www.IneedOEMparts.com

The layout of the front passenger seat echoing that of a first-class seat on an airliner, the interior is one in which a sense of openness and a sense of envelopment coexist. All switches and other controls being comfortably within reach and a gesture-control largescreen display for the passenger seat add to the achievement of interior comfort and convenience.

Exterior styling the advanced image expected of a BEV has been channeled into artistic qualities that result in a futuristic form.

To achieve a fundamental leap in vehicle performance, handling, control and driver enjoyment, the LF-30 employs numerous state-of-the-art technologies even beyond advanced posture control. In-wheel electric motors for each of the vehicle’s four wheels and low positioning of the battery enable better handling of inertia and high-level driving performance. Autonomous driving technologies and drone support vehicle technologies look ahead to the year 2030 and the widely expanded value that vehicles can www.IneedOEMparts.com

offer. Lexus Advanced Posture Control technology regulates the drive-power output from high-torque electric motors to adjust vehicle posture in tune with human sensibilities. Completely independent control of front and rear drive wheels allows appropriate provision of front-wheel drive, rear-wheel drive, and all-wheel drive, depending on the driving situation. Compact and lightweight drivepower units expand freedom in vehicle packaging and are used to enable the November 2020

driver to enjoy ideal driving, regardless of the road surface or driving conditions. Positioning Lexus Advanced Posture Control technology as a core element of the ‘Lexus Electrified’ vision, Lexus intends to widely apply this technology throughout its lineup of electrified vehicles. The steer-by-wire system eliminates a mechanical connection to allow more flexible turning control depending Lexus Please Turn To Page 22 Southern Automotive Journal


SCRS RDE Sessions Registrations Opens level education, while capitalizing on The 2020 program will have The Society of Collision Repair information designed to re-energize some differences from the past 10 Specialists (SCRS) announced that regany team member with knowledge years at the SEMA Show, but will conistration is now open for the 2020 and implementable solutions to realtinue to build upon attendee feedback. Repairer Driven Education (RDE) series, world problems. The sessions will also The focus remains connecting colliand can be accessed at https://rde.scrs. be available for purchase as Individual sion repair businesses with the nation’s com. The RDE series will be released Sessions ($75 in conjunction with each), just as SEMA360, on the same they have in the days of Nov. 2-6. The online RDE This is an opportunity to involve the entire staff within a past. T h e Full Series Pass ($375) provides even greater collision business to acclaimed national-level education. 2020 Repairer D r i v e n accessibility to educaEducation tional solutions, unlockseries is curing access to ALL sessions rently made possible with support leading subject matter experts on topbeing offered in the 2020 Repairer from AkzoNobel, BASF Corporation, ics relevant to today’s marketplace Driven Education series. Unlike in-perCCC Information Services, Axalta challenges. Attendees can expect the son, where attendees had to pick and Coating Systems, Enterprise Rentsame unique content they would have choose between sessions within a time A-Car, Podium, AirPro Diagnostics, in classroom settings, now delivered to slot, the RDE Full Series Pass will proSpanesi-Americas, Toyota Motor Sales the convenience of their own facility. vide access to all sessions produced and Reliable Automotive Equipment. for the program, and will remain accesThis is an opportunity to Better your business by registering involve the entire staff within a collisible through August 2021 for contintoday at https://rde.scrs.com. n sion business to acclaimed nationalued reference.

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Mustang GT’s Legendary 5.0-liter V8 Engine

Grabber Lime is one of two new feature colors available across the Mustang lineup for 2020; Twister Orange is the other. In addition, new Iconic Silver and Red Hot Metallic will freshen up the new Mustang palette, including Shelby GT350 and Shelby GT500 models. Modeled after the classic fastback, the Ford Mustang has a sleek, sporty, aerodynamic look, standard HID headlamps, and tri-bar LED taillamps with sequential turn signals. New, with a sleeker design, more advanced technology and improved performance, the Ford Mustang features a lower, restyled hood and grille, and new hood vents that give it a more athletic look. For the first time, the entire lineup features all-LED front lights, plus there are revised LED taillamps, new bumper, fascia and an available performance spoiler. Dual-tip exhaust is standard for Mustang EcoBoost®; V8-powered Mustang GT gets a standard quad-tip exhaust. A heated steering wheel is optional, while the standard rearview camera carries over. Available 12-inch, all-digital LCD instrument cluster offers unique displays for normal, sport and track modes. All-new MyMode lets customers save drive settings when ordered with the 12-inch cluster. The car’s engine note can be personalized with all-new active valve performance exhaust, available on Mustang GT.

Enthusiast continue to enjoy the original pony car’s range of powerful engines. The standard while the 2.3-liter EcoBoost® puts out 310 horsepower* and 320 lb.-ft. of torque*. The new 2.3-Liter High Performance Package puts out 330 horsepower and 350 lb.-ft. of torque, , this is the most powerful four-cylinder sports car by an American automaker. The Mustang GT’s 5.0-liter V8 engine kicks out 460 horsepower and 420 lb.-ft. of tiresquealing torque. All Mustang models come with a dual exhaust system. The Mustang chassis features an integral link independent rear suspension

Southern Automotive Journal

November 2020


that helps minimize body roll and isolate road imperfections for a responsive ride and precise handling. Mustang GT’s legendary 5.0-liter V8 engine packs more horsepower and torque than the outgoing version, and a long list of performance and technology upgrades – including an available 10-speed SelectShift® automatic transmission and new Drag Strip mode for maximum straight-line acceleration – that make Mustang more track ready than ever. Mustang GT Please Turn to Page 18 www.IneedOEMparts.com

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NADA Issued Its Analysis of U.S. Auto Sales and the Economy Following the Third Quarter of 2020 Through the first three quarters of the year, new-light vehicle sales were down 19% relative to the same time period in 2019. In September, raw sales volume totaled 1.34 million units, an increase of 6.1% compared to September of 2019; the increase in September’s volume was due, at least in part, to the inclusion of the Labor Day sales weekend and two additional selling days compared to the same month in 2019. “While we have continued to experience a steady recovery for new-vehicle demand year since the lows of April, vehicle sales have remained depressed compared to 2019 given a variety of factors including inventory,” said NADA chief economist Patrick Manzi. “September’s SAAR registered 16.3 million units, the first time sales have topped 16 million

units since February 2020. However, this is a decline of 4.3% compared to September 2019.” Despite a decline for all car segments, sales of pickups, SUVs and crossovers all posted gains relative to this time last year. In the first three quarters or 2020, three out of every four vehicles sold were light trucks. NADA sees strong retail sales despite an environment with falling manufacturer incentives, after peaking in April at $4,981 per unit. J.D. Power estimates that average incentive spend per unit will drop to $3,964, the first time since June 2019 when incentives have fallen below $4,000 and down approximately $300 compared to September of last year. Interest rates have also decreased,

while average monthly payments have increased. According to J.D. Power, the average interest rate on new vehicle financing was 4.4% in August 2020, down a little over 100 basis points compared to August of 2019, but up by 80 basis points from April 2020’s low of 3.6%. The average monthly payment on a new-vehicle finance contract was $582 in August 2020 – up $18 compared to August 2019. Inventory continues to be a concern for dealers; nationwide, franchised dealer inventory was 2.66 million units at the end of September – up 3.6% compared to August 2020, but down 26.7% compared to September of 2019. At present, dealers has an average 50 day supply of inventory – down one day from NADA Please Turn To Page 13

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Toyota Lowers Dealer Ownership Threshold for Certified Auto Body Shops programs open to independent collision repairers, a policy that has been suggested as necessary to deliver sufficient coverage nationwide. Asked about this, Irving said the company had “relatively good coverage.” “I’d always rather have one less than one more,” Irving said. Toyota wanted to drive business to its certified shops. he said. There was “at least several years worth of work” before any criteria might need to be changed further, he said. Irving told the April IBIS USA that Toyota has learned that collision work makes a huge impact upon brand loyalty. Yet as of the April 2 event, Toyota had about 215 certified body shops fixing about 19,000 vehicles a month, according to Irving. (It had a similar shop count as of our Wednesday interview, Toyota collision operations and guest experience and retention manager Eric Mendoza

By John Huetter Toyota in August slashed its dealership ownership requirement for certified collision repair facilities from a 51 percent interest to a 15 percent stake, the OEM confirmed this week. Toyota national manager for service and collision operations George Irving Jr. said Wednesday the OEM always felt “a Toyota dealership needs to be involved” in the process. However, it learned that many different structures scenarios existed in the marketplace, such as a dealer’s relative largely owning the collision center associated with the retailer. “We surveyed the dealers” and hit upon the 15 percent threshold as one that would create significant opportunities for new certified shops while remaining acceptable to Toyota. The new setup is “in line with the times,” Irving said. Other automakers have created

said. He said this could be taken as a sort of pre-expansion baseline given the ownership rule only changed last month.) “We know that’s not enough,” Irving said. He presented a slide that estimated 222,000 Toyotas need collision service every month. “We need more,” Irving said Wednesday. But many automakers rack up more certified shops than they have sales, he said. “I fail to find the need for more outlets than we have sales outlets,” he said in a statement. “… We want to grow this thing properly.” “It’s about brand retention,” Mendoza said Wednesday. An independent shop isn’t invested in the entire ownership cycle, he said. “That’s the key differentiator” for Toyota Please Turn To Page 34






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3D-Printed Parts Support Over 80,000 Miles of Chevrolet Racing 3D printing has taken on a powerful role in Chevrolet Motorsports, both on- and off-road. This season, the Corvette C8.R, INDYCAR, NASCAR Camaro and Silverado race teams have accumulated more than 80,000 miles of competition in vehicles built with 3D-printed parts. “Chevrolet has a long history of technology transfer between our motor-

sports and production teams, and this is a perfect example of our approach,” said Jim Campbell, GM U.S. vice president of Performance and Motorsports. “GM’s 3D-printing capability speeds up our learning cycles and, in turn, these racetrack experiences help our additive manufacturing team move one step closer to using 3D-printed parts in production vehicles.”

Two all-new mid-engine Corvette race cars – both C8.Rs – debuted at Rolex 24 at Daytona on Jan. 25, 2020, each equipped with 75 3D-printed parts, including the oil tank, tank inlet and cap, air conditioning driver cooling box and integrated hydration system, power steering pump bracket and 3D-Printed Please Turn To Page 26

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increase by roughly 35% on an annualized basis following a sharp decline of August 2020 and 16 days compared to 31.7% in the second quarter. In the labor September 2019. market, job gains are expected to continOn the production side, North ue in the fourth quarter, albeit at a slower American light-vehicle production is rate than in the months prior. According expected to be 1.36 million units, roughto the September jobs report from the ly flat compared Bureau of Labor and to September Statistic, employof 2019, accordment increased by NADA sees strong retail sales despite an environment with ing to Wards 661,000 jobs, and the Intelligence. falling manufacturer incentives, after peaking in April at $4,981 per unit. unemployment rate North America fell to 7.9%. However, production for weekly jobless claims the entire year is on track to total 13.4 continue to be elevated compared to reduced its initial 2020 light-vehicle sales million units – 20.2% below 2019’s 16.8 pre-pandemic levels with employment forecast of 16.8 million units to 13 million million. potentially falling in impacted secto 13.5 million units. “Given the better Consumers who took lease extentors such as leisure and hospitality as than expected recovery in the new lightsions in March, April and May are expectAmerican consumers return indoors vehicle market, we estimate 2020 new ed to be returning to the new vehicle during the winter months. Additionally, light-vehicle sales to be higher, reaching market in the next few months which pandemic-related job losses continue to 14.1 million units,” added Manzi. should be a positive boost for sales in impact lower-earning workers more sigAt the macro level, real GDP in the final quarter of the year. While retail nificantly than higher income workers.n the third quarter of 2020 is expected to NADA From Page 10

demand is expected to continue to recover the remainder of the year, fleet sales will continue to be depressed relative to 2019 volumes. However, NADA sees possible improvement in fleet demand in the fourth quarter of 2020. At the onset of the pandemic, NADA

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Passat’s Sheetmetal has been redesigned, giving the car a much bolder look.

The redesigned interior

For 2020, the Passat’s sheetmetal has been redesigned, giving the car a much bolder look. The sophisticated design, which carries only the roof panel from the previous car, lends the Passat Slim headlights and a dominant grille give the 2020 Passat a focused, expressive face. The powerful promise of the front end is supported by an elegant and dynamic side treatment that C-signature air intakes in gloss black and adds vertical chrome stripes to the grille. From the side, R-line models are distinguished by badging on the flitzer and black window surrounds. At the back, lighting System (AFS) with range control and cornering lights. The 2020 Passat remains a generously-proportioned four-door sedan. R-Line® models take the basic design and up the ante. The more aggressive front end treatment features a unique bumper with sporty touch. R-Line models feature striking 19-inch, two-tone, five-spoke aluminum-alloy a rear diffuser and rear spoiler add a wheels shod with 235/40R19 rubber. Like the exterior, the redesigned interior conveys sophistication and quality. The new cockpit incorporates a horizontal design that emphasizes the interior space; the concept is prominently illustrated by a long horizontal element that

stretches the length of the dashboard, incorporating the air vents and framing a new, more contemporary instrument panel. Below, a new trapezoidal center display for the infotainment system is housed in glass, updating the look and furthering the upscale ambience. Despite its new coupe-like styling, the 2020 Passat offers the same cabin space that helped make the outgoing model popular. Here, comfort continues to be a key strength. Base-level S models come with cloth seats in Titan Black. SE trims upgrade to Volkswagen’s V-Tex leatherette, which is offered in Titan Black, Shetland Beige, and Mauro Brown. R-Line trims also adopt V-Tex, with two color options—Titan Black and two-tone Titan Black and Shetland Beige.

Southern Automotive Journal

November 2020


conveys sophistication and quality. The new cockpit incorporates a horizontal design that emphasizes the interior space. SEL models feature leather in the same color scheme as SE models. The Passat offers heated front seats as standard on SE models and above, with heated outboard rear seats standard on SEL models. A powered driver’s seat with memory is featured on SE trims and above, while SEL models further upgrade to Sport Comfort seats, which bring power to the front passenger seat as well. Additionally, SE and SEL models feature a leather- wrapped multifunction steering wheel. In R-Line models, the 2020 Passat is equipped with a leathertrimmed sport steering wheel that features shift paddles. Vehicle Health Reports can provide Passat Please Turn to Page 32 www.IneedOEMparts.com



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2021 Elantra's New Four-Door-Coupe Look

To transform the 2021 Elantra into its new four-door-coupe look, Hyundai engineers and designers had to make it longer, lower, and wider compared to the sixth-generation model. The 2021 Elantra gains 2.2 inches in overall length and 0.8 inch in its wheelbase, and the overall width is increased one inch. The overall height also dropped 0.8 inch, and the front cowl point was moved back almost two inches. These minor changes dramatically changed the shape of the car but had limited impact on cabin space. In fact, most key interior dimensions increased. Elantra Hybrid For the first time ever, a hybrid powertrain has been added to the Elantra lineup. Elantra Hybrid demonstrates Hyundai’s commitment to expanding its eco-focused lineup of products. The new Elantra Hybrid will feature a 1.6-liter GDI Atkinsoncycle four-cylinder engine. Elantra Hybrid’s permanent-magnet electric motor delivers 32 kW powered by a lithium-ion-polymer battery with 1.32 kWh of capacity positioned under the rear seats. The 1.6-liter GDI engine combined with the electric motor in

Elantra Hybrid delivers a total system output of 139 horsepower and up to 195 lb-ft of torque. This engine mates with Hyundai’s quick-shifting, six-speed, dual-clutch transmission– differentiating Elantra Hybrid from its key competitors because of its more dynamic and engaging driving experience. The high-efficiency electric motor has an electric only driving mode that delivers instantaneous

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November 2020


Elantra has Aircraft-cockpit-like driver-oriented layout with 10.25-inch information-display cluster and 10.25-inch infotainment system torque at low speeds, with available power-assist at higher vehicle speeds. The 2021 Elantra Hybrid is projected by Hyundai to have a combined estimated fuel economy rating of more than 50 MPG (with EPA certification pending in late 2020). Engine Performance The Elantra SE, SEL, and Limited Elantra Please Turn to Page 30 www.IneedOEMparts.com

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Mustang from Page 8 The Shelby GT500 at the top of the performance spectrum is one powerful beast for both track and street use. With its 760-horsepower supercharged 5.2liter V8 engine, TREMEC® 7-speed dualclutch transmission and track-developed aero, suspension and wheel technology, Shelby GT500 reigns as the most powerful street-legal Ford ever. It gets massive 16.5-inch two-piece SHW rotors, six-piston fixed Brembo® front calipers – the largest among domestic sports coupes – plus advanced chassis tuning. Add the Carbon Fiber Track Package for exposed carbon fiber wheels, GT4 track wing and custom Ford Performance-spec Michelin Pilot Sport Cup 2 tires for the ultimate in on-track performance. FordPass Connect™, now standard for 2020, allows owners to interact with their car via a smartphone. Using the FordPass Connect app, owners can connect to their vehicle to check status, locate the car, and lock and unlock its doors. For automatic transmissionequipped Mustang models, the system has a remote start feature. Availability of features varies by market.n

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XL Parts To Place Additional Self-Driving Car Order With Udelv for Auto Parts Distribution in Texas XL Parts in Houston, Texas, places order for additional self-driving Autonomous Delivery Vans (ADVs) for deliveries. Following a highly successful client demo in July, Udelv is clearing the path towards full driverless delivery by 2021. World-leading Autonomous Delivery Van (ADV) company Udelv, has announced today it has signed an extension of its partnership with Texas-based automotive aftermarket parts distribution business XL Parts to use self-driving delivery vans in Houston, Texas. "This extension of our existing agreement with XL Parts is a testament to the remarkable technological achievements of Udelv's teams to advance the first true business application of autonomous vehicles, and it rewards the progress made in the field, in real world situations", says Daniel Laury, Udelv's CEO. "We are thankful to XL Parts to have given us the opportunity to make such progress." Despite the Coronavirus pandemic, Udelv has managed to improve its technology comprised of an autonomous driver assisted with a state-of-the-art integrated ultra-low latency tele-operation system and the world's first feature-

complete back-end delivery management system. The advanced delivery robotics technology is designed to enable the removal of the human factor in point-to-point deliveries before expanding to larger adjacent areas. The system has shown a remarkable ability to operate deliveries on a pre-set public road between two XL Parts-owned stores where autonomy and parking lot maneuvers are assisted with a robust tele-operation system located thousands of miles away from the field operation. The tele-operation meshes multiple sensor signals to augment camera views and relies on a series of modems for redundancy and packet distribution for ultra-low latency. The integration allows for major improvements in system reliability as well as early detection of situations that require intervention, resulting in 4x gains in miles per disengagement and overall safety and operability. Autonomy itself relies on a series of sensors that include Velodyne LiDARs, cameras, Continental radars, Novatel GPS/IMU and a powerful computing system comprised of NVIDIA GPUs and Intel CPUs capable of processing over 22 TFLOPS.

According to, Mike Odell, President & CEO of XL Parts and Marubeni Automotive Aftermarket Holdings: "We placed our trust in Udelv's technology when they reached out to us over a year ago and through our pilot project have been impressed with their ability to deliver, both literally and figuratively. Their team is highly dedicated and has continued to show steady progress. Recent events have driven increased demand for contactless delivery. XL Parts is committed to expanding its partnership with Udelv to allow us to advance our business and provide the highest quality of service at the lowest possible cost for our customers." With accelerated demand for home deliveries during COVID-19, and a serious shortage of drivers in sight, Udelv is witnessing a growing pent-up demand for driverless last- and middlemile vehicles. Retailers, distributors and logistics companies increasingly see ADVs as the main solution for keeping delivery costs in check over the next decade and are eager to get started with Udelv to experiment with the only feature-complete solution available on the market at this point.n



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SBA Forgiveness Process Questioned The U.S. House of Representatives Committee on Small Business Subcommittees held two back-to-back hearings entitled “Paycheck Protection Program: An Examination on Loan Forgiveness, SBA Legacy Systems, and Inaccurate Data” and “A Review of PPP Forgiveness”. In mid-August, the Small Business Association (SBA) opened the loan forgiveness portal for lenders and borrowers who participated in the Paycheck Protection Program (PPP). According to the Government Accountability Office (GAO), the SBA has processed only 56,000 forgiveness applications—less than one percent of the 5.2 million loans distributed through the PPP. The U.S. House of Representatives

Committee on Small Business held two hearings this week to discuss the current status and future recommendations for the Paycheck Protection Program. Subcommittee Member Jason Crow (D-CO) opened Thursday’s hearing with this statement: “Small business owners are resilient, and they are used to overcoming challenges, but the coronavirus has been a crushing blow. While the PPP has helped them retain key employees and make rent and other payments, many are anxious that their loans won’t be fully forgiven, and they will be saddled with more debt. The forgiveness forms do nothing to alleviate those concerns. They are complex, confusing, and time consuming.”

In Thursday’s hearing, SBA Chief of Staff William Manger refuted accusations that the SBA e-Tran system was unable to handle the influx of PPP loan applications, indicated that the SBA is prepared and willing to work with Congress should PPP be extended, and stated his confidence in the SBA loan forgiveness application process. However, although Mr. Manger indicated that the SBA believes the loan application process is accessible for applicants seeking forgiveness, small-business owners in Friday’s hearing gave evidence that it is not. Witness Amy Bonfig, a smallbusiness owner in Minnesota, testified SBA Please turn Page 28

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The LF-30 electrified also carries the ‘lexus airporter’ drone-technology support vehicle

The opacity of the side windows can be freely adjusted, providing occupants with expansive views of the surrounding scenery and a high level of privacy at night and in other situations. Lexus From Page 5 on driving conditions, and a more precise steering feel aligned with the driver’s intention. It also contributes to a greater sense of openness by allowing the steering controller can be shifted forward and out of the way during autonomous driving. As a next-generation BEV, LF-30 uses wireless charging technology to simplify daily charging, and AI-based energy management to enable optimal distribution of electric power to both the vehicle and the home, and charging control coordinated with the user’s daily schedule. Onboard AI distinguishes the voices of vehicle occupants, and uses personal-

ized information stored on the driver’s control key to serve as a partner. It facilitates the adjustment of elements of the interior environment, such as air temperature and audio, and the setting of navigation routes and destinations, while also making proposals for activities after arrival. It also understands the driver’s preferences and helps them control the suspension and powertrain settings in real-time according to the driving scene. The LF-30 Electrified also carries the ‘Lexus Airporter’ drone-technology support vehicle. Using autonomous control, the Lexus Airporter is capable of such tasks as independently transporting bag-

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gage from a household doorstep to the vehicle’s luggage area. Based on the latest autonomous driving technology concept of ‘Lexus Teammate’, the LF-30 Electrified features advanced driving support functions in the form of a Chauffeur mode and a Guardian mode. Occupants can enjoy both comfort and peace of mind during autonomous driving with advanced posture control technology being employed. Furthermore, a self-parking function and a front-door pickup function in which the LF-30 Electrified autonomously moves from driveway to doorstep provide an especially high level of convenience.n www.IneedOEMparts.com

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The Mazda Foundation (USA) Inc. has provided a $50,000 grant to the Food Bank of North Alabama to help the organization meet the unprecedented demand for food caused by the impact of COVID-19. The funds will enable the food bank to serve 350,000 meals to residents across several North Alabama counties. The award is the second emergency donation that the Mazda Foundation has made to the food bank since the pandemic began in March. In total, the foundation has awarded $94,000 to the Food Bank of North Alabama this year, signifying its commitment to be a strong partner in the neighborhoods in which Mazda manufactures and sells its vehicles. “The pandemic has created enormous need in communities across the country,” said Jeff Guyton, president of Mazda North American Operations and chairman of the Mazda Foundation (USA) Inc. “Addressing a fundamental need like food security is a clear expression of the Mazda Foundation’s guiding principle that what matters most is one another.” Shirley Schofield, executive director of the Food Bank of North Alabama, said, “The Food Bank of North Alabama is very appreciative of this generous funding from the Mazda Foundation as we seek to respond to the growing number of people seeking food assistance, especially families who have never needed help before.” The award is one of nine grants the foundation has made this month to address food insecurity in six major metropolitan areas across the United States. In total, the grants will enable the awardees to serve an estimated 730,000 meals in the next 12 months. “Mazda Toyota Manufacturing is committed to serving as a hometown company in our North Alabama community. We appreciate the ongoing support of this commitment demonstrated by donations to important nonprofit partners, such as the Food Bank of North Alabama, by our parent companies, Mazda and Toyota,” said Masashi Aihara, president of Mazda Toyota Manufacturing. The $2.3 billion Mazda Toyota Manufacturing plant is currently under construction in Huntsville. When production begins in 2021, the plant is expected to annually produce 150,000 Mazda crossover vehicles and 150,000 Toyota SUVs. The company is currently hiring team leader positions and is expected to resume hiring team member positions soon. The Mazda Foundation was founded in 1992 and has contributions exceeding $13.4 million since its founding. It supports programs from children’s organizations and food banks to animal shelters and STEM programs. The Food Bank of North Alabama is one of the largest non-profit hunger relief organizations in North Alabama, serving an 11-county area. It distributes more than 9 million meals annually through a network of 260 partners and programs that provide food to the area’s most vulnerable residents.n

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3D-Printed Parts from Page 12 headlight assemblies. Fifty of these parts were designed or printed in-house by GM. Since then, the C8.Rs have accumulated nearly 8,000 miles of competition in seven races. Corvette Racing has had a dominant 2020 season, taking home five first-place wins and three 1-2 finishes, including the punishing 2020 Cadillac Grand Prix of Sebring. The INDYCAR program has also had great success leveraging 3D printing for the Chevrolet Indy V6. Components in the Chevrolet INDYCAR V6 exhaust system are 3D printed, which helps eliminate failure points in traditional manufactured components while increasing design freedom and reducing cost. Chevrolet INDYCAR engines have run over 60,000 miles since the season kicked off at Genesys 300 at Texas Motor Speedway in Fort Worth on June 6, 2020. The Silverado off-road race truck debuted at the Best in the Desert Method Race Wheels Laughlin Desert Classic in October 2019. The Silverado competes in the 1200 Stock class, which limits changes to suspension, underbody and installation of race-safety equipment. As such, the Silverado has three 3D-printed parts made in-house by GM, including a rear damper shield made with carbon-fiber reinforced plastic, which protects the rear dampers from the rocky desert terrain. Since October 2019, the Silverado race truck has accumulated 900 miles of competition in six races. Chevrolet also switched to the Camaro ZL1 1LE for the 2020 NASCAR Cup Series, replacing the Camaro ZL1. Chevrolet engineers optimized the aerodynamic performance through extensive, full-scale windtunnel testing. Over 500 3D-printed prototype parts were used in testing to develop the new ZL1 1LE body. Additionally, the Camaro ZL1 1LE is equipped with a 3D-printed gear cooling duct, which has accumulated nearly 18,500 miles of competition in 27 races. “By utilizing 3D-printed parts, Chevrolet Motorsports is demonstrating the many benefits of additive manufacturing, including manufacturing efficiencies, mass reduction, parts consolidation, creativity and cost savings,” said Audley Brown, GM director, Materials Engineering, Additive Design and Manufacturing. “3D-printed parts can offer equal strength and durability to cast or milled components, which is critical for product development and design.”n 26

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Two mid-engine Corvette C8.Rs debuted at Rolex 24 at Daytona on Jan. 25, 2020, each equipped with 75 3D-printed parts.

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Mitchell Announces Enhanced AutocheX Digital Services Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced plans to enhance its AutocheX portfolio of consumer communication services through a joint collaboration with UpdatePromise. In addition to expanding its AutocheX consumer satisfaction index (CSI) service, Mitchell will introduce new digital solutions for repair status messaging to vehicle owners and online reputation management for collision repairers. The new products will be offered under the AutocheX brand and marketed as "AutocheX, powered by UpdatePromise". AutocheX represents an iconic brand within the collision and automoSBA From Page 20 that she, along with other small-business owners in her field, “do not understand the complicated rules, the cryptic stipulations of the application, and most [of us] do not have the luxury of time to sort it out.” Similarly, Lynn Ozer, the President of SBA Lending at Fulton Bank in Pennsylvania, testified that lenders and banks are equally confused about their role in the loan forgiveness process, and have significant fears that the money they distributed to businesses in their

tive claims industry. With roots in the principles of the 3M ARMS programs of the 1990s, AutocheX was one of the first major consumer satisfaction indexing services. Over the past 30 years, millions of consumers have been surveyed on repair and claims satisfaction by AutocheX. UpdatePromise is a leading provider of communication solutions to automotive insurers, repairers and dealerships throughout North America. Since its founding in 2009, it has been a consistent innovator in leveraging the latest digital services for consumer communication. "We're excited about working with an industry leader such as UpdatePromise to bring new and enhanced services to our AutocheX product line," said Jack Rozint, Senior communities will not be refunded as promised. In addition to confusion about the loan forgiveness process, many borrowers have also expressed reluctance to file forgiveness applications, hopeful that Congress will soon pass legislation establishing an automatic loan forgiveness process for small loans under $150,000. However, legislation introduced by Ranking Committee Member Steve Chabot (R-OH) to extend the Paycheck Protection Program and establish a process for automatic forgive-

Vice President of Repair Sales at Mitchell. "This collaboration will bring state-ofthe-art enhancements to AutocheX and further demonstrate Mitchell’s commitment to ‘partner well’ with best-in-class companies that serve our industry." "This is a perfect opportunity for carriers and collision repairers to utilize our most popular Consumer Experience Solutions together with Mitchell's advanced cloud-based solutions," said Curtis Nixon, President and CEO of UpdatePromise. "AutocheX is a great brand and with the ability to add our leading-edge digital solutions, we'll deliver unmatched capabilities." The new solutions are scheduled for availability in 2021. Current AutocheX customers will continue with their existing services without change or interruption.n ness (H.R. 8365) was voted down on the House floor this week. It is currently questionable whether legislation to extend or amend the Paycheck Protection Program will pass before the November election. This issue is divided on party lines, with U.S. House Democrats advocating for a more comprehensive COVID-19 relief bill, and Republicans pushing for immediate extension. In the interim, the SBA has pledged to continue rolling out assistance and resources for borrowers attempting to apply for loan forgiveness. n

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Elantra From Page 16

High-tech “H-Tail Lamp” creates a Hyundai flying H logo-like shape. Production is at Hyundai Motor Manufacturing Alabama

offer the 2.0L MPI Atkinson Cycle engine that also has a focus on fuel economy. This engine generates 147 horsepower @ 6,200 RPM and 132 lb.-ft. of torque @ 4,500 RPM. These models are projected by Hyundai to achieve a best-in-class combined fuel economy rating, an improvement over previous models, due in part to an Intelligent Variable Transmission (IVT) (based on comparison of specifications on manufacturer’s websites at the time of press release issuance). Intelligent Variable Transmission Mated to a 2.0L Engine Hyundai’s IVT provides superior efficiency and simulates gear shifts like those in the automatic transmissions that customers are used to. This transmission performs continuous shifts by the modulating pressure of the transmission’s pulley, depending on driving conditions and driver inputs. It uses a wide-ratio pulley system, which provides a broader ratio of operation compared with its competitors. This allows for improved fuel economy at higher gear ratios and improved performance at lower ratios.

As opposed to a more common push belt, the IVT takes advantage of a chain-design belt that improves fuel efficiency by an additional 1.2 percent compared with conventional belt systems. Hyundai’s new Shift Control Strategy used by the IVT improves linearity between driver inputs, vehicle behavior and acceleration. Shift response closely replicates automatic transmission step shifts. Elantra’s sleek design, combined with Hyundai’s expertise in interior packaging, has produced an interior that delivers outstanding comfort, functionality and practicality. A sleek roofline typically compromises headroom, but at 40.6 inches of front headroom and 37.3 inches of rear headroom, the 2021 Elantra has more front headroom and the same amount of rear headroom as its predecessor. The longer wheelbase also provides a best-in-class 38.0 inches of rear legroom and the wider track width means

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improved shoulder room in the front and rear. Even in trunk room, the Elantra shines. Elantra’s 14.2 cu. ft. of trunk space gives it an 8 percent advantage over the Corolla. Blue Link® The new Elantra line still features Hyundai’s Blue Link Connected Car System, which uses embedded telematics to allow drivers to remotestart their vehicle and control interior temperature using the MyHyundai smartphone app. The app also allows users to either remotely lock or unlock their doors, and to find their vehicle in a crowded parking lot with Car Finder and remote horn and lights. In addition, Blue Link in the new Elantra arrives with cloud-based navigation, which offers free up-to-theminute traffic information and POI searches. Dynamic Voice Recognition System The all-new Elantra has an enhanced natural language voice recognition system with more and better www.IneedOEMparts.com

Elantra owners can tailor the different vehicle functions available to each shared virtual key, and the key can be made available for only a defined amount of time. The vehicle owner can preset the duration of vehicle use or limit the use to only certain features when loaning the vehicle, and keys can also be revoked remotely. For additional convenience, such as using a valet service or visiting The interior has aircraft-cockpit-like driver-oriented layout with customizable 64-color a Hyundai dealer, Hyundai Digital Key mood lighting. A high center console completes the driver-oriented layout also works with an NFC card, which advances in technology, the all-new feature control. This natural-language is provided with each vehicle. Each Elantra has an optional smartphonevoice interface includes SpeechElantra still comes with traditional based Hyundai Digital Key. Digital to-Meaning and Deep Meaning keys. Hyundai Digital Key is compatible Key uses a dedicated mobile app, Understanding technologies powered only with phones using the Android Near Field Communication (NFC) and by Houndify, delivering unprecedentoperating system. Bluetooth Low Energy (BLE) technoled speed and accuracy in voice recogHyundai Digital Key uses Near ogy to allow a new Elantra to be nition and responses, and an ability to Field Communication (NFC) technolounlocked, started and driven without remember context, such as the user’s gy, which exhibits a high level of secua physical key via applicable Android location to support natural interacrity. NFC wireless data communication smartphones. Elantra’s Digital Key also tions. takes place only when the device and allows secure sharing of virtual keys Digital Key the reader are placed several centimewith family and friends. Continuing to promote the latest ters apart. n


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A standard feature on the 2020 Passat is Volkswagen’s automatic post-collision braking system

Passat From Page 14 owners easy access to diagnostic information. Reports generate automatically each month after enrollment and are sent directly to the email address in the owner’s profile; owners can also request updated reports anytime through the mobile app. When it’s time for scheduled service, Car-Net can not only notify the customer, but also provides a simple way to schedule a dealer visit. The DriveViewTM program is new

for 2020. By enrolling in this program, Car-Net users may be eligible for discounted rates from some of the top automotive insurance companies in the country. This program can also help Car-Net users monitor their driving by tracking activitieslikenightdriving,hardbraking,id letime,andexcessspeed. Thesefactorsall contribute to an overall driving score, which is visible within the mobile app. The 2020 Passat is powered by Volkswagen’s 2.0-liter turbocharged and direct-injection engine, which produces

174 horsepower and 206 lb-ft of torque (22 lb-ft more than the previous Passat). The power is taken to the front wheels via a standard 6-speed automatic transmission with Tiptronic® shifting, with steering-wheel mounted shift paddles on R-Line models. The TSI® engine features innovative solutions such as water-cooled exhaust gas routing through the cylinder head to the turbocharger (to efficiently reduce full-load fuel consumption) and a dual injection system with

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direct and multi-port injection. Thanks to its fully electronic coolant control system, the four-cylinder engine also offers highly efficient thermal management with a short warm-up phase; this reduces friction and decreases fuel consumption. A standard feature on the 2020 Passat is Volkswagen’s Automatic PostCollision Braking System. This builds on the premise that a collision is rarely a single, instantaneous action, but rather a series of events that follow the initial impact—the most significant of which can cause additional collisions. The Automatic Post-Collision Braking System helps address this, in certain crash scenarios, by applying the brakes when a primary collision is detected by the airbag sensors, thus potentially reducing residual kinetic energy and, in turn, the chance of additional damage. The Passat also includes Volkswagen’s Intelligent Crash Response System that shuts off the fuel pump, unlocks the doors, and switches on the hazard lights if the car is involved in certain types of collisions. To meet the demands of American

drivers, the 2020 Passat offers a comprehensive suite of driver-assistance technology. Available features include: Forward Collision Warning an Autonomous Emergency Braking with Pedestrian Monitoring (Front Assist); Blind Spot Monitor; Rear Traffic Alert; Adaptive Cruise Control (ACC); Lane Keeping System (Lane Assist); Park Distance Control; Parking Steering Assistant (Park Assist); and High Beam Control (Light Assist). Front Assist, standard on all models, is intended to warn drivers of potential frontal collisions (Forward Collision Warning) with vehicles and pedestrians, and in some cases provide automatic braking assistance (Autonomous Emergency Braking). Within physical system limits, Forward Collision Warning warns the driver of potential critical front-end collision situations, both acoustically and visually by a warning symbol in the instrument cluster if the car is traveling above 18 mph. Furthermore, an automatic jolt of the brakes can warn the driver of the danger. If the driver fails to brake, or if the car

is traveling below 18 mph, Autonomous Emergency Braking is activated to help slow the vehicle. If the brake pedal is applied but the driver brakes too lightly, the brake pressure is increased by the system (Braking Support). Parking Steering Assistant (Park Assist) is included on SEL models. This system can automatically steer the car into parallel and perpendicular parking spaces (the latter in reverse). While driving below 25 mph, pressing the Park Assist button in the center console will activate the system to scan the left and right sides of the vehicle for parking spots. By using the turn signal indicator, the driver can indicate which side of the road they would like to park. When the system detects a space, “Parking Space Found” will appear in the multifunction display. The driver only needs to activate the accelerator pedal and brake once a gear is selected, as Park Assist can automatically help steer the vehicle into the parking space. The driver can override or deactivate the steering assistance at any time by turning the steering wheel, or pressing the button.n

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Southern Automotive Journal


Toyota From Page 11 the OEM, Mendoza said. A dealer-owned collision center will hold that business accountable and keep customers coming back. “I’m OK that we’re different,” Irving said. Irving said Toyota wouldn’t grant certified collision center status to an intake center — a storefront which received customers’ cars but sent them to an offsite collision center for an actual work — owned 15 percent by a dealership. “We don’t care who owns the building,” he said. The Toyota dealership must own 15 percent of the business operations, he said. Irving in April described Toyota’s target as its dealers who own less than 51 percent of a body shop, rather than a body shop selling off 15 percent of their company to a dealership. But connecting good collision repairers with dealers in growth markets would be a “bonus for us.” As to what kind of national coverage the OEM sought, Irving said Wednesday “there is no target.” Toyota would make sure everyone eligible had an opportunity to certify a shop, he said. But Mendoza said dealers have collision exclusivity within the same marketing areas granted for their retail operations. Toyota also will use a new certification signage initiative to head off customers mistaking a Toyota dealer’s uncertified collision center as part of the OEM’s certified network. They can’t “leverage that equity,” Mendoza said in a statement. If a dealership’s auto body shop isn’t Toyotacertified, it can’t purchase or lease the new signs, he said. “That’s a new point too,” Irving said. The dealership could still use its own brand name on the body shop, he said. “It will take time to flush the system,” Irving said. The branding distinction between certified and uncertified Toyota dealer body shops will arise as the new interior and exterior network signage spreads across the country. “We’re just rolling that out now,” Irving said. This new branding might benefit the certified shops by presenting what Mendoza described as cohesion with the broader Toyota brand. He likened it to

Target — when you see something branded by the company, “it looks Target.” Toyota is ensuring its brand “bleeds” into its collision network so “it inherently has that brand reputation” at first sight, according to Mendoza. Irving noted that Toyota had offered a certified collision program for 24 years, calling such longevity rare among the OEM’s initiatives. “Dealers obviously see value in what we’re offering to them,” he said. “… We’re just trying to keep up with the times.” We asked if many Toyota dealerships would be left with uncertified collision centers after the change. “I certainly hope not,” Irving said. “It certainly opens up the opportunity,” Mendoza said. “… It’s much easier to get in to the business.” A dealer could buy a piece of the collision center already receiving the retailer’s referrals, he said. Mendoza said Toyota support would offer another incentive for a dealership to open a certified center. When an entrepreneur qualifies to open a dealership, Toyota provides the support to run a service center successfully, he said. “We don’t want you to fail,” he said. If the dealer comes back in a year and says they’d like to open a collision center, the “only opportunity” to obtain that Toyota support similar to the service center would be through the certified collision center program, according to Mendoza. Toyota offers its certified shops business intelligence like reporting and consultation services, according to

Southern Automotive Journal

November 2020


Mendoza, who said Toyota also viewed the annual audit of certified shops more like a consultation. He described an industry professional sitting down with the certified shop’s staff and offering guidance so that the manager says, “‘This is the best program ever.'” Irving said Toyota will help certified shops analyze their business and find opportunities, and it wants the program to drive business to a shop to have a “very profitable collision center.” Collision repairers who join the program will have a huge marketing advantage. By 2023, Toyota would have more than 7 million connected vehicles on the road — allowing the OEM to know whenever a crash occurs. “First notice of loss will come from the car,” Irving said in April. “… The car will help direct the actual collision process.” He noted Wednesday that connectivity also permits an interesting partnership with Avis allowing a rented Toyota to carry the user’s normal radio stations and operate the vehicle without picking up new keys from the vendor. Toyota had “a lot of cool things coming down the road,” he said. Irving said Wednesday that Toyota’s own insurance — now available in about 40 states — would also promote certified shops. Between connected cars and Toyota’s insurance, there would be a “great advantage to be a certified shop,” he said. ”Reprinted Contented: Copyright © 2020. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n www.IneedOEMparts.com

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Southern Automotive Journal - November 2020  

SCRS RDE Sessions Registrations Opens Toyota Lowers Dealer Ownership Threshold for Certified Auto Body Shops Mitchell Announces Enhanced...

Southern Automotive Journal - November 2020  

SCRS RDE Sessions Registrations Opens Toyota Lowers Dealer Ownership Threshold for Certified Auto Body Shops Mitchell Announces Enhanced...