Gaming for Africa Magazine - Issue 141 (Dec 2018/Jan 2019)

KZN Gaming & Betting Board Sets the

CASA Report says Casino Industry

Trend for Gambling Regulation with

Recovers Despite Challenges

Innovative Online Portal New Casino & Intergrated Resorts Software will Drive Footfall

ICE Africa Launches with Sold-Out Show

TCSJOHNHUXLEY Supplies Mthatha’s First-Ever Licensed Casino

EDITOR Roy Bannister Editor-at-Large Bill Healey ACCOUNTS & Administration Fax: 086 648 1634 Email: afrogame@mweb.co.za PUBLISHER & Advertising Headstart Productions P.O.Box 607 Langebaan 7357 Fax: 086 648 1634 Cell: 082-468-8622 e-mail: afrogame@mweb.co.za LAYOUT AND DESIGN Nicole Cook Email:nicole@graphicd.co.za PRINTED BY Headstart Productions GAMING FOR AFRICA is a bi-monthly magazine focused on casino operators and the manufacturing sector of the African gaming industry. We publish informed comment, and cover developments in legislation, new products, marketing and sales, promotions and general casino resort tourism trends in Africa Information published in GAMING FOR AFRICA or views or opinions expressed by writers are their own and not necessarily endorsed by the owner, publisher or editor of GAMING FOR AFRICA. While reasonable care is taken to report on events and occurrences in an accurate manner, we cannot accept any responsibility for inconveniences arising from misinformation. We welcome unsolicited articles and photographs but cannot accept responsibility for loss or damage.

Press releases are published in good faith and the publishers assume that information provided is correct.

Gaming for Africa is a trade publication aimed at the b2b casino and gaming industry in South Africa and across the African continent where legalized gambling is permitted. As such all advertising and editorial in this publication is aimed at professionals within the gambling industry, and not the general gambling public. Gaming for Africa endorses and promotes responsible gambling and proudly subscribes to the aims and initiatives of the legalized gambling industry thorugh the National Responsible Gambling Programme.

National Responsible Gambling Counselling Line – 0800 006 008

From the Editor: WHILE GOVERNMENT is mulling some changes to the National Gambling Act in the form of the National Gambling Amendment Bill, leaving operators uneasy with the fact that among the changes proposed are the possible centralisation of power in a single person under the new National Gambling Regulator, it appears that a softening of the government’s stance on online gaming may also be in the offing. Among other proposed changes are the transfer of the regulation of bets on the national lottery, foreign lottery, lottery results and sports pools to the National Lotteries Commission. Many of the changes will hopefully bring about a streamlined regulatory process, which often has operators exasperated by duplication of costs and effort. A regulator that has been at the forefront of streamlining procedures has been the KwaZuluNatal Gambling Board, that has recently unviled its GROP Portal, resulting in reduced lead times,increased efficiency and a radical simplification of regulator duties - the KZN Board has set the trend for future regulation in Africa.

Good news for the casino industry recently has been CASA’s report which highlights a recovery of the casino industry, reflecting a 3,5% improvement in Gross Gambling Revenue. This augurs well for the local industry, following shortly on the heels of the hugely successful inaugural sold-out ICE Africa show in late October. Industry professionals from 26 Africa nations (and 91 countries worldwide) including industry leaders, top decision makers, key operators, legislators, major buyers, business owners and media, flocked to the event. The event proved immensely successful, as gaming operators from across the continent networked with manufacturers and suppliers of the latest gaming equipment - from slots and tables technology, to sportsbetting, lottery, payment technologies and bingo, to surveillance products, advanced 3D web tech and everything gaming in-between.

If you missed the event, be sure to look out for ICE Africa 2019 - you can get a feel of the event from the photo spread in this issue.

Roy Bannister

Contents 2 4 6 8 8 10 16 16 18 20 22 24 26 28 28 30 32 33 35 36 36 37 38 40 41

Casino Industry Recovers Despite Challenges TCSJOHNHUXLEY Supplies Mthatha’s First-Ever Licensed Casino News from Novomatic Africa Cash Climb, IGT’s Latest Premium Game, Installed at Emerald Casino IGT Hosts Senior Tsogo Sun Clients at Top of the World Inaugural ICE Africa Kicks-Off with Sold-Out Show Aruze Gaming Africa Embraces Skills Development with Learnership Programmes Emerald Resort Scoops 13 Awards TCSJOHNHUXLEY Completes Refurbishment Project for Emnotweni Casino’s Prive Light up your Gaming Floor with Blaze TCSJOHNHUXLEY Enhances Avani WindhoekGaming Floor with Eye-catching Glowing Tables Sirkle Offers Marketing Platform Designed to Generate Increased Footfall for Casinos and Intergrated Resorts EZ Modulo, a First for South Africa at Emperors Palace NW Gambling Board Intensifies ‘Operation Clean-Up Introducing CRM, Specialists in Corporate Branding TCSJOHNHUXLEY Completes Extensive Refurbishment Project for Suncoast Casino KZN Gaming & Betting Board Streamlines Regulation with Innovative Gaming Regulator Online Portal (GROP) ICE Comes to Africa - Show Report by Tom Learmont The Best Service for VIPs at Montecasino West Coast Community Trust Benefits Community to Tune of R35-Million Mykonos Casino Celebrates 18th Birthday Swazi Gaming Golf Report by Peter Lobban UGT at Royal Swazi Golf Event List of African Gaming Legislators & Associations Who’s Who in the African Gaming Industry December 2018 / January 2019 I Gaming For Africa I 01

Casino Industry Recovers Despite Challenges The Casino Association of South Africa (“CASA”) recently released its 13th annual survey of the casino industry in South Africa, providing an overview of the health of the industry based on the research findings and statistics published by gambling regulators, CASA member casinos and independent studies. Among the highlights of the report are a recovery of the casino industry, reflecting a 3,5% improvement in Gross Gambling Revenue.

LAST YEAR’S Survey of Casino Entertainment in South Africa showed that the casino industry had experienced its first contraction (down 1.8%) since the industry’s inception in 1997. This year’s edition (i.e. the year ended 31 March 2018) showed it bouncing back to generate R18.5 billion in gross gambling revenue (“GGR”) - an improvement of 3.5% over last year’s figure of R17.8 billion and a testament to the industry’s resilience and sustainable business practices.

CASA warns, however, that the challenges that led to the previous decline in GGR have not gone away, and are, in fact, worsening. Difficult economic conditions, the runaway growth of illegal gambling operations and the growing uncertainty regarding the gambling regulatory framework are making it harder for the casino industry to realise its full potential.

Besides being valuable employers and supporting over 38 000 jobs, CASA members are an enormous contributor to the South African economy, paying R6.1 billion in various taxes and levies at national, provincial and local levels in the year ended 31 March 2019. This makes government the largest recipient of

value generated by CASA member casinos, collecting what amounted to 37% of the value generated by CASA members in the year under review 2018.

As Adv. Themba Ngobese explains, “Our members are committed to contributing to a better South Africa. Casinos attract investment and tourism to the country and the money members pay in taxes and levies is used to improve everything from education and healthcare to infrastructure and housing.

One of our biggest concerns is the exponential growth of illegal gambling operations. These illegal operators pay no tax or levies and contribute nothing to the South African economy, while putting players at risk of prosecution. As an industry, we once again urge law enforcement to take a tougher stance on these illegal operations, which are essentially stealing from us all.”

To download the full Survey of Casino Entertainment in South Africa for 2018, visit the Casino Association of South Africa’s website at: http://www.casasa.org.za/wp-content/ uploads/2018/10/2018_CASA_Survey.pdf

Season’s

Greetings

To all our valued customers TCSJOHNHUXLEY would like to take this opportunity to thank you for your continued support throughout 2018 and we wish you a peaceful festive season and a prosperous new year.

Our offices will be closed from 14 December 2018 and will reopen on 7 January 2019 .

For any urgent technical assistance, please contact: Phil Hockaday on +2782 328 7770 / phil.hockaday@tcsjohnhuxley.com For any urgent sales assistance, please contact : Jaco van den Heever on +2783 380 8199 / jaco.heever@ tcsjohnhuxley.com

TCSJOHNHUXLEY | 918 Morkels Close | Halfway House | Midrand South Africa t : +27 11 315 7910 | w : www.tcsjohnhuxley.com

TCSJOHNHUXLEY Supplies Mthatha’s First-Ever Licensed Casino TCSJOHNHUXLEY recently completed a prestigious turn-key project for Mthatha’s first licensed casino, Mayfair Casino. The project encompassed all live table gaming equipment for the brand new casino which is set to open to the public in early December. The R100-mil ion world-class entertainment centre forms part of developer, Billion Group’s ongoing mission to bring aspirational developments to areas that would not otherwise have access to them.

COMPRISING A shopping mall, four-star luxury hotel and casino, the new development has taken just under a year to complete. TCSJOHNHUXLEY worked closely with Billion Group throughout the project to ensure all the live gaming equipment reflected their vision for the landmark casino opening in the Eastern Cape’s third largest city.

Located next to the newly opened Mayfair hotel the casino consists of two gaming areas, the main floor and a luxurious Prive.

TCSJOHNHUXLEY designed and installed all gaming tables and a selection of their world renowned Roulete wheels. To mirror the modern aesthetic of the main gaming floor the tables feature mahogany gaming bases with vibrant red armrests and minimalist silver ombre layouts. Creating a feeling of oppoulence, the Prive showcase TCSJOHNHUXLEY popular Burlesque tables with black glitterati upholstered

bases and black leather armrests. Each gaming area also showcases Chipper Champ 2 chipping machines, Elite winning number displays, Fournier playing cards and Matsui chips and wheelchecks.

Patrick Beney, General Manager, Mayfair Casino comments “As Billion Group’s first venture into gaming and as the first licensed casino in Mthatha, Mayfair Casino was an important and prominent casino opening. We chose to work with TCSJOHNHUXLEY as we knew they would be a fantasic partner, able to deliver world-class live gaming equipment which reflected the gaming atmosphere we were aiming to create - we have not been disappointed. TCSJOHNHUXLEY’s attention to detail, service and quality products have surpassed our expectations and we are delighted with the end result.”

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THE FIRST IN A SERIES OF MULTI-GAME PACKS DESIGNED FOR THE SOUTH AFRICAN LPM MARKET

A GALAXY OF SOLUTIONS Visit SGgaming.com for more information.

The look and feel of the game(s) described and/or displayed herein and the individual components and displays of such game(s) are trade dress of Scientific Games Corp. and its Subsidiaries. © 2018 Scientific Games Corp. and its Subsidiaries. All rights reserved.

Pieter Nel & Peter Woodcock

News from Novomatic Africa Novomatic Africa has had a good year in 2018 and is excited about the potential business opportunities in the new year ahead.

VARIOUS GAMINATOR Scorpion and VIP Lounge 2.32 machines have been made available to the Peermont Group, as well as Tsogo Sun at various properties.

We saw some VIP Lounge machines being installed at Emperors Palace on the main casino floor and also in the newly build PrivĂŠ section, which was well accepted by its clients.

Due to the success of the VIP Lounge in the market, Gold Reef City introduced the V.I.P Lounge machines to their PrivĂŠ players. This product is doing well and possible roll out of this cabinet is expected at more Tsogo Sun properties in 2019.

Terrence Mushwana & Charles Louw 06 I Gaming For Africa I

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Bernard Hunter, Elana Weitz & Craig Coetzee

New highlights and the best of the classics make up this powerful package of top performers.

30 titles that guarantee every guest will find a game to suit their tastes and preferences!

NOVOMATIC AFRICA PTY LTD D. Valkenborgh +27 82 800 3243 | E. Weitz +27 72 480 9089 | T. Mushwana +27 78 704 4882 sales@novomaticafrica.co.za www.novomaticafrica.co.za

Cash Climb, IGT’s Latest Premium Game, Installed at Emerald Casino Etienne Van Rooyen from IGT recently placed the latest premium game Cash Climb at Emerald Casino`s Prive area. Cash Climb targets Multi Level Progressive Jackpot and high volatility players, featuring two themes Cash Climb Greek Glory and Cash Climb Heavenly Treasures.

IN THE Cash Climb: Greek Glory™ theme, the Free Games Bonus features a wincreating Full-Reel Wild mechanic with the potential for up to 5 Full-Reel Wilds on any spin.

In the Cash Climb: Heavenly Treasures™ theme, the Free Games Bonus awards roaming Wilds where each Wild landing on the reels is persistent and moves to random reel spots per spin.

The Cash Climb bonus is available in both themes and features an impressive 11 jackpot levels with exciting hold and draw spin mechanics.

Nic Chapman from Emerald stated that he is very excited to have the first Cash Climb install in a high roller area in South Africa and that it has been well received by his customers.

For more info on Cash Climb visit www.igt.com

Nic Chapman (Emerald Casino ) & Etienne Van Rooyen ( IGT Africa) pictured here with the Cash Climb install.

IGT Hosts Senior Tsogo Sun Clients at Top of the World During G2E Etienne Van Rooyen and Mario Vilela from IGT Africa hosted a VIP dinner for Tsogo Sun Senior Management at the Top of the World restaurant at the Stratosphere Hotel and Casino situated 245 meters high with a 360-degree view of all of Las Vegas.

“We would like to thank Tsogo Sun who visited our stand at this year’s G2E and were able to attend the dinner at the award-winning restaurant,” said Mario Vilela.

Pictured are Mario Vilela, Sidney Segal, Kiran Singh, Glenn Joseph, Tobie van Schalkwyk, Kamal Parbhoo, Ryan Nicholas.

IGT Africa at Royal Swazi Golf IGT recently teamed up with several of its valued customers for the 2018 Royal Swazi Golf Tournament at the picturesque Royal Swazi Spa Valley WE WOULD like to thank our customers for joining us and making it a memorable experience.

Pictured at the Royal Swazi Golf were Allan Scott (Goldrush Group), Charles Louw (Emperors Palace), Mario Vilela (IGT), De Waal Fourie (IGT), Etienne Van Rooyen (IGT).

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Stay on top of your floor.

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Contact your account manager and learn more at www.IGT.com © 2018 IGT. All other trademarks used herein are owned by IGT or its affiliates, may not be used without permission, and where indicated with a ®, are registered in the U.S. Patent and Trademark Office. IGT is committed to socially responsible gaming. Our business solutions empower customers to choose parameters and practices that become the foundation of their Responsible Gaming programs.

The most exciting gambling trade event to hit Africa’s shores kicked-off on 24 October, with a sold-out expo floor, top-level gaming industry figures from 26 Africa nations (and 91 countries worldwide) and a world-class conference programme.

Inaugural ICE Africa Kicks-Off with Sold-Out Show

THE EVENT, hosted by renowned gaming trade event organisers, Clarion Gaming - famous for putting on the ICE London event - proved to have the winning recipe, as industry professionals, including industry leaders, including top decision makers, key operators, legislators, major buyers, business owners and media, flocked to the event. The event proved immensely successful, as gaming operators from across the continent networked with manufacturers and

suppliers of the latest gaming equipment - from slots and tables technology, to sportsbetting, lottery, payment technologies and bingo, to surveillance products, advanced 3D web tech and everything gaming in-between. ICE Africa featured content and networking opportunities developed exclusively for top-tier participants, the likes of which have never been seen before on the continent. Agenda sessions covered all of the key issues facing traditional gaming opera-

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tions, as well as Integrated Resorts including Marketing, CRM, Business Intelligence, Cash Desk and Hospitality. World class training was delivered by the Totally Gaming Academy, which is widely regarded as being the industry’s premier training and development provider, as well as the world-renowned UNLV (University of Las Vegas) CIGR (Center for International Gaming Regulation).

Speaking at the opening event, Kate

Chambers, Managing Director of Clarion Gaming said: “We have worked closely with key industry figures to deliver a bespoke event that provides an opportunity for all sections of the business to meet, network, share best practice and see the very latest gaming innovations at first hand. ICE Africa brings a long overdue event for what many industry leaders believe to be one of the most important and exciting regions in world gaming. It’s fantastic to experience the level of support that’s been shown by attendees, speakers, sponsors,

media partners and government bodies alike who are all committed to the creation of a businessto-business gaming event that the continent can be proud of.”

John Kamara, Director of Global Gaming Africa, added: “I believe that we are currently in the eye of a beautiful storm and the ability to attract the right investment is part of the objective that we should all work together to achieve.

ICE Africa is establishing itself as a place where investors come and find opportunities, where

operators learn how to grow their business and where we provide an educational warehouse for the industry going forward. The continent as a whole presents its own unique opportunities as well as challenges that you don’t find in Europe or America and there’s no doubt - Africa is open for business and the opportunities are huge.”

Make sure you don’t miss next year’s event Pre-Register for ICE Africa 2019 here: https://info.clariongaming.com/ICEAF19-prereg

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Aruze Gaming Africa Embraces Skills Development with Learnership Programmes Aruze Gaming Africa has embraced skills development and continues to give back to the industry with their annual Learnership Programmes. These programmes have grown since their inception in 2015, with us now offering a transport & logistics learnership programme, adding to our original Gaming Operations learnership programme, and, during this year we saw our first female learner, as well as a disabled learner both completing the programme with flying colours.

ALL OUR learners have now received their certificates for this intensive theoretical and practical programme and are ready to hit the ground running. We are proud to say that any Casino employing these highly skilled individuals will reap the immediate benefits of their expertise and knowledge.

Should you be looking for well trained staff, that will instantly fit with your existing teams, please contact - Theunis Malan at: Theunis@aruzegaming.co.za

Emerald Resort Scoops 13 Awards

Pictured from l-r: Moses Gaveta (Pont de Val Riverside Escape), Tanuja Gangabishun (Emerald Resort & Casino), Mark Hands (Emerald Resort & Casino) and Petra Stuart (Vaal Explorer).

“HARD WORK certainly pays off and we’re extremely proud of this achievement, in particular the Gold Award received for the Leisure category and Silvers in the conferencing and adventure categories,” says Emerald’s Marketing Executive Tanuja Gangabishun.

The Vaal Explorer Awards recognises stakeholders who have worked hard in making their respective establishments a success, by attracting visitors and delivering service excellence while ensuring a memorable experience for patrons.

Some of the awards received by Emerald Resort & Casino included Bronze for the Accommodation Category, Gold in Leisure and Silver awards for Conferencing and Adventure. According to Mark Hands, 16 I Gaming For Africa I

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At the inaugural 2018 Vaal Explorer Awards which celebrate excellence in local Vaal tourism and leisure, Emerald Resort & Casino triumphed by walking off with 13 of the awards over the course of the evening.

Emerald Resort & Casino’s Resort Director, there were some stiff categories with many tough competitors.

Hands is recognised internationally and within the industry as being passionate about customer service and this ethos has certainly rubbed off across all levels of team members at the Resort.

“This achievement is only due to the exceptional hard work that every single team member puts in day in and day out, recognising that each and every customer is a VIP and knowing that it’s the small things that add up to create the overall experience,” concludes Hands. “I’d like to thank each and every person that puts so much into this Resort, without them none of this is possible!”

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TCSJOHNHUXLEY Completes Refurbishment Project for Emnotweni Casino’s Prive When long standing customer Emnotweni Casino decided to refurbish its Salon Prive, TCSJOHNHUXLEY was delighted to be invited to design a series of tables for the refreshed gaming space.

WITH SPECTACULAR views across the Lowveld and Botanical Gardens, the new gaming tables needed to be equally captivating. With this in mind TCSJOHNHUXLEY supplied their opulent upholstered burlesque tables finished with tan coloured leather armrests and luxuorious grey solid surface drinks rails.

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Pay Yapi, Tables Manager at Emnotweni Casino comments “It is always a delight to work with TCSJOHNHXULEY and this project was no exception. We wanted to create a luxuorious Prive which was welcoming and stylish for players; the burlesque tables with premium finishes supplied by TCSJOHNHUXLEY have certainly helped us achieve our aim.”

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Players instantly benefit from seeing winning numbers clearly highlighted and with the improved visibility of these sections gaming staff can easily monitor game procedures from a distance.

With a choice of single or double table configurations depending upon game-type and with acrylic or cloth layouts available, Blaze offers an array of options to meet any casino’s need.

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TCSJOHNHUXLEY Enhances Avani Windhoek Gaming Floor with Eye-catching Glowing Tables The private room and main gaming floor at Avani Windhoek Casino in Namibia now features the latest custom designed gaming tables from TCSJOHNHUXLEY. The addition of one Poker, three Roulette and three Blackjack tables boasting vibrant colour changing LED’s below the armrests, form part of the casino’s recent gaming floor refurbishment project. Each of the tables are finished with a slick hardwearing brushed brass base which allows the colourful mood lighting to reflect down from the armrests and out across the gaming floor.

Having worked with Avani Windhoek Casino for many years, the TCSJOHNHUXLEY Africa team were able to design and manufacture gaming tables which reflect the casino’s fun and vibrant atmosphere. The tables are topped with rich purple and gold layouts and brushed brass drinks rails which marry seamlessly with the casinos wider décor.

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Ricardo Coleman, Tables Manager at Avani Windhoek Casino comments “We were delighted to be able to partner with TCSJOHNHUXLEY to create unique and eye-catching gaming tables for our private room and main gaming floor. The team’s professionalism and customer service have been outstanding and we are delighted with the tables.”

Sirkle Offers Marketing Platform Designed to Generate Increased Footfall for Casinos and Intergrated Resorts Technology is ever improving and customer behaviour changing, where it’s easy to sit on the couch and be entertained and order online. As a result, it has become more challenging for businesses to get customers to their properties. How do you attract new guests, keep them informed and gain additional revenues from existing customers? Businesses are upping the ante to include high-tech, interactive communication tools in a bid to increase revenues.

Enter Sirkle…

After launching in 2016, with an entrepreneur and software development expert as CEO, Sirkle has proprietary technology, which also includes indoor navigation functionality.

Sirkle’s platform provides its clients with the technology to take their marketing efforts into the digital age. With its cross-industry, cross-retailer, location-based, Consumer Sales Promotion Platform; providing a marketing eco-system for hospitality, retailers and brand ambassadors to communicate specific promotions to their potential and existing customers. Customers in turn use the platform as a search engine for promotions, events, shows and special offers near them.

Sirkle is not simply a listing app or an aggregator site. They deliver your promotions in real time, instantly available, and the content is managed by either yourself or Sirkle. Your consumers do not have to download multiple apps to see all your promotions or events.

They provide a cutting-edge solution to attract visitors to resorts, malls, and property tenants to keep them engaged over the long term via its iOS and Android apps.

Applications for this platform include retail, resorts and hotel & casino groups ‘white-labelling’ the Sirkle app under their own brand to engage with existing and new customers from new products on casino floors or on property to current promotions and events. Revenue opportunities are available by way of featured promotions and advertising. There is also a cost reduction for businesses as printing and resources expenses are minimised.

Sirkle is currently rolling out in three new countries (UAE, UK, and Ireland) and the international rollout plan will continue into 2019/2020.

“Our mission is to help businesses of all sizes gain more clients through personalised marketing and communication channels with which you drive customers to your properties” say Kim James from Sirkle.

For more information on this exciting product, contact Kim at kim@thesirkle.com or visit www.thesirkle.com 24 I Gaming For Africa I December 2018 / January 2019

LEAVE NO SPACE UNPLAYED

EZ Modulo, a First for South Africa at Emperors Palace EZ Modulo, the latest offering from Casino Technology has taken the world by storm and is now available for player entertainment at Emperors Palace, a first for South Africa.

Pictured here (l-r) are Andrew Stewart, Operations Director: Atomic Gaming and Charles Louw, Slots Manager: Emperors Palace.

“LAUNCHED EARLIER in 2018, EZ Modulo has already been nominated for several industry awards and boasts over a 1000 installations internationally. We are proud to bring local players the same exciting experience,” said Andrew Stewart, Operations Director: Atomic Gaming – official distributors of Casino Technology in Sub-Saharan Africa.

The EZ Modulo Cabinet is highly customisable. Every unit offers 2 monitors 27” High Definition main monitors and as an option a 24” video topper. The first two monitors allow the game to be displayed comfortably at eye level while the attractive video topper is used for advertising the various games on offer. Further options include a choice of classic button deck or exciting 15” video iDeck for dynamic game selection. The cabinet offers a choice of bill acceptors and comes standard with an illuminated and adjustable machine base, offering comfortable player positioning of any casino chair.

Casino Technology’s most popular games have been included in the multi-game package Speed King which gives the operator and player a choice of 40 unique games ranging from 5 lines – 100 line games, volatility options low to high and a range of RTP’s too. The number of games made available for play, can be enabled or deactivated at the operator’s choice.

Gorilla Wheel is another game option for the EZ Modulo cabinet and is Casino Technology’s latest 4-level progressive symbol driven jackpot.

This new game package of 6 titles offers an innovative 4 level progressive where 3 or more scatters activate a Pick Me on screen bonus that could lead to a second screen Gorilla bonus with an exciting 10 segment wheel.

“At Emperors Palace we stay at the forefront of new technology and aim to give our players the most innovative experience, EZ Modulo is an exciting offering to add to our gaming floor mix and we look forward to seeing the response from our patrons,” said Charles Louw, Slots Manager at Emperors Palace.

For further information contact Atomic Gaming, official distributors of Casino Technology and other prime gaming products in Africa on +27 11 514 5100 or solutions@atomicgaming.co.za.

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NW Gambling Board Intensifies ‘Operation Clean-Up’ The South African Police Service working hand in glove with the North West Gambling Board have confiscated forty-one (41) computers and thirty-one Central Processing Units which have been allegedly used for illegal gambling in Mahikeng recently.

ACTING CEO of the Board Ms. Segomotso Motlhabane said the operation is part of ongoing efforts by the Board and the Department of Economic and Enterprise Development to ensure that there is compliance in relation to gambling legislation.

“We are duty-bound as the Board to ensure that there is compliance. We are also mandated to ensure that we collect enough taxes and levies to help government address various matters of socio-economic concern. We are currently losing thirty million rand per annum due to illegal gambling. And we are saying that this must stop” Motlhabane maintained.

More often than not punters are lured into illegal gambling activities only to be robbed of their monies and belongings. Chairperson of the Board, Mr. Lavelle Vere maintained that failure to deal with illegal gambling operation will have serious ramifications for the gambling industry

particularly punters.

“By clamping down such illegal gambling operations we are exercising our mandate of protecting punters against unscrupulous individuals who are giving our industry a bad name,” said Vere.

MEC for Finance, Economy and Enterprise Development, Hon. Wendy Nelson, maintained that it is the responsibility of the government to ensure that there is a regulatory environment which is conducive for business to thrive and also protects employees and communities of any harmful acts.

“A more concerted effort is needed to ensure that there is also compliance in many facets such as checking if the employees are registered, check if there is adherence to things like Occupational Health and Safety Act as well and that’s where departments of Labour, Health and Home Affairs comes in,” MEC Nelson maintained.

CRM - For all Your Corporate Gifts, Branded Merchandise & Promotional Items WHO IS CONNIE MATLEJOANE? Connie Matlejoane is a Marketing professional with over 14 years’ working experience and now Owner and CEO of CRM Enterprise (PTY) LTD, she is responsible for Business Development amongst other things. She holds a Business Management Certificate from University of Johannesburg, National Diploma in Tourism Management from University of South Africa and BCom in Marketing and Management Science from IMM Graduate School.

WHY MY OWN BUSINESS? “Small businesses contribute to local economies by bringing growth and innovation to the community in which the business is established. Small businesses also help stimulate economic growth and larger businesses also often benefit from small businesses within the same local community, as many large corporations depend on small businesses for the completion of various business functions through outsourcing.” – J Mariah Brown Knowing that I will be contributing to the economic growth of our beautiful country is a satisfying yet humbling experience. I always dreamt of exploring my entrepreneurial skills and this is a perfect time to take the plunge – 2018 has been declared a Year of New Beginning at Care Bible Church where I fellowship, and I am excited to have launched my business this year. As a Marketing professional I always enjoyed sourcing thoughtful and unique gifts for our clients, and over the years I got to know what works and what doesn’t. Therefore, when the time to spread my wings came, this business was a natural choice for me.

ABOUT CRM ENTERPRISE (PTY) LTD CRM Enterprise (PTY) LTD. is a registered Black Female Owned company with Level 28 I Gaming For Africa I December 2018 / January 2019

1 B-BBEE rating. We are a one-stop shop for all your Corporate Gifts, Branded Merchandise, Promotional Items, Team Building and Events Management solutions. Our BRAND PROMISE is to offer our clients exciting range of high-quality and on-trend products that will inspire consumer confidence in your brand. We will do it right the first time in accordance with client’s brief and requirements.

VISION, MISSION AND STRATEGY Our vision is to build a sustainable business that will give hope to every girl child in South Africa and make a meaningful contribution to the economic growth of the country.

Mission - at CRM Enterprise our aim is to serve all our clients with passion, excellence and professionalism that will make your brand proud to be associated with our brand.

Strategy – our strategic alliances with successful suppliers such as Amrod will ensure that we deliver our products on schedule as per our lead times.

We are here and ready to all our clients with excellence!

Endorsement from Jan Snyman: Connie is an incredible, confident and well educated lady. Since joining Aruze, she was tasked to manage our marketing and social media posts.

I have no doubt that Connie will make a huge success of her new Company – CRM – I will support her and her company and wish her all the best! - Jan Snyman, Sales Manager, Aruze Gaming Africa Contact Connie at constancematlejoane@gmail.com

TCSJOHNHUXLEY Completes Extensive Refurbishment Project for Suncoast Casino TCSJOHNHUXLEY is celebrating the completion of a comprehensive eight month phased refurbishment project at Suncoast Casino.

Spanning five dedicated gaming areas including the main floor, prive and private room and consisting of seventy-one gaming tables, fifteen Saturn™ Roulette Wheels, thirty-five winning number displays and nine Chipper Champs, the stunning casino refurbishment boasts a vast array of world class live gaming equipment by TCSJOHNHUXLEY.

THE LATEST and final installation consisted of one Poker, one Blackjack and six Roulette tables all located in the non-smoking main gaming floor. Throughout the project the TCSJOHNHUXLEY team worked closely with Suncoast to ensure every aspect of the tables, wheels and other live gaming equipment married seamlessly with the casinos stunning décor.

The tables in each of the five gaming areas have their own unqiue design and colour scheme, helping to create different experiences and environments for players. The Prive and private room feature TCSJOHNHUXLEY’s opulent upholstered burlesque bases with rich burgundy, navy blue and caramel colour schemes, while the main gaing floor showcases more modern designs with vibrant layouts.

Fortuna Dogherty, Tables Manager at Suncoast Casino comments, “The refurbishment of

30 I Gaming For Africa I December 2018 / January 2019

Suncoast Casino has been a large and complex project spanning many months, TCSJOHNHUXLEY have been fantastic to work with every step of the way.

Every aspect of the live gaming equipment was well considered and expertly executed with the highest attention to detail. TCSJOHNHUXLEY’s collaborative approach ensured that each gaming table compliments the space it is positioned in, adding to the experience for players and reflecting Suncoast’s high standards.

We are thrilled with the end result and would like to thank the TCSJOHNHUXLEY team for all their hard work.”

December 2018 / January 2019 I Gaming For Africa I 31

KZN Gaming & Betting Board Streamlines Regulation with Innovative Gambling Regulator Online Portal (GROP) The KwaZulu-Natal Gaming and Betting Board in its strive to become a premier gaming regulator has embarked on a strategic plan to advance its highly manual administrative processes into a streamlined, auditable electronic environment. In the first of its kind in South Africa, the Board’s GROP sets the tone for future gaming regulation.

KZN GAMING & Betting Board’s management conducted a high level strategic review of the organization and identified administration and service delivery as key areas that required a business strategy review. Processes were highly manual and this had a significant impact on service delivery to industry. A complete review was conducted on the key performance areas of the organization and management embarked on a business re-engineering process with its appointed developers.

Change management was key to this process. Understanding how to transform a manual process and develop an electronic process was one of the aspects that needed to be clearly understood. Notwithstanding, during the initial phase of development it was clear that in order to enhance processes the Board needed to delegate operational matters to the Executive and Senior Management.

Historically the majority of manual applications were submitted by licensees and processed by the licensing, gaming and betting operational units. These applications were submitted through to the relevant Board Committee for approval. This process was time consuming and management approached the Board and requested specific operational delegations, which were approved.

Business processes and on line applications, look and feel, were initially revised and developed during 2017. The focus during the first stage of development was for the registration of employees in the licensing space. Gaming and Betting focused on applications by licensees for changes to operational environments such as game changes, surveillance changes and plans, floor plans. The development resulted in a streamlined on line application process. Licensees were trained and registered on the system and in May 2017, the Board embarked on its roll out of on line applications. Naturally

there were a few bugs and fixes were required in the first few weeks of roll out. This process has however been highly successful. Applications no longer take 4 to 6 weeks to finalize. The general turnaround time of a new application had been drastically reduced from approximately 30 days to between 10 to 15 days. The gaming unit has been successful in this aspect and has dealt with over 600 approved on line applications to date. There has been positive feedback from the majority of gaming operators in the Province.

The issue of service delivery was clearly seen as a positive outcome during this part of the development.

One of the important features of the system was that each application was allocated a unique reference number. During the process there was a complete audit trail of all persons dealing with the application including all comments, documents related to the application and outcomes. The Auditor General in its annual audit of the organization also provided a positive response into the electronic filing and audit trail of applications.

The system is also designed to include a financial accounting process. Licensees that need to pay fees for a specific application have the function to pre load a credit amount on the system. As each application that attracts a fee is applied for the system deducts the amount due and immediately issues a pro form invoice to that licensee. This has eased the internal financial processes.

A reporting dashboard was also developed in order for management to monitor individual staff performance in dealing with applications. Furthermore quarterly and annual reports statistical data is also highly accurate and affords the units the ease of electronic statistic counts. Management have the ability to review performance in that specific service level agreement

32 I Gaming For Africa I December 2018 / January 2019

time frames have been built into the system. In other words all applications are continuously monitored with nonfictions being escalated to management in the event in a delay in dealing with a specific application.

Management also has the ability to reallocate tasks in the event that a staff member is away from the office for an extended period of time such as leave or unforeseen medical issues.

Most recent developments include the implementation of the ability by gaming licensees to submit gaming tax returns on line. This is currently being tested in a parallel environment with manual tax submissions and it is envisaged that this roll out should happen during December 2018. Development of the betting tax on line return is well underway and should be finalized shortly.

Over the last month there has been training with manufacturers, this was due to the development of the registration of gaming LOC’s process on line. Management conducted one on one training with each manufacturer, this included international conference call training with representatives from manufacturers in Austria and Amsterdam.

The LOC registration application process was launched in mid-October 2018 and the processes are being monitored.

Management is also in the process of linking support units such as legal, secretariat processes into the main operations processes.

“The system is unique and a first of its kind in the SA regulatory environment. Ongoing development will only further enhance and improve service delivery. The future of the system looks exciting and will be a game changer in the way the Board regulates its industry. We are well on our way to becoming the premier regulator in South Africa,” says KZNGBB’s Richard Goodayle.

BLOCKCHAIN IS NOT BITCOIN!

ICE Comes to Africa Tom Learmont strolls the aisles and discovers that the future is already here, as Clarion unveiled its inaugural African event.

THEY CAME from all over Africa, and all over the world. Some wore robes, some wore suits and some wore jeans and tackies. ICE Africa 2018 served as a gaming industry gateway to a continent which promises to become a rich new market. The overall mood among exhibitors during the two-day event was optimistic and positive.

Edward Rall of MP Gaming said, “We have made many contacts at the show. The calibre of the customers who drop in is excellent. The show compares well with the usual South African expo. It’s very good.”

And this was the show that first publicised the blockchain breakthrough to the African casino industry. Mark Thomas is one of the Californian computer nerds who founded the outfit known as ZenSports. His colleagues are Etan Mizrahi and Adil Sher. Their plan is to offer worldwide peer-to-peer sports betting, securely based on smart contracts and a blockchain. Bets are paid in cryptocurrencies, as are winnings.

This Silicon Valley concept is an idea whose time has come, at an ICE when one other exhibitor is Quanta – an online blockchain lottery. Mark told Gaming for Africa: “Our system is based on Icon, and we’re up and running already – but in a non-crypto format. We’re planning to finance development with a token sale; an initial coin offering. And we’ve generated a lot of interest at this show.”

On the Quanta stand, visitors were made welcome by Kostas Farris and the charming Winnie Chan. Like ZenSports, Quanta offers a game of chance which could not exist without the foolproof software which secures and controls its processes worldwide. It runs on Ethereum cryptocurrency and a state-of-the-art random number generator. Kostas said, “We have the first fully compliant blockchain lottery in the world.” He added, “This is a very nice show. I think it will help gaming in Africa very much. I’ll see you next year!”

The spectacular Gambee exhibit was put on by a highly-innovative company based in Slovenia. On display were crowd-pleasing slots and roulette set-ups based on cutting-edge technology. The belly glasses and pay tables of these slots appear on huge curved 4k screens; players may select any of four new games. One that stood out was Lucky Sigmund, with a riveting image of a big white cat. With six reels and 40 lines, this volatile game can keep a player busy for hours.

Asked for her experience on the second day of ICE, Petra Remec didn’t beat about the bush.“This show has been very impressive for Gambee! We will definitely be back.” Technical support officer Nik Pangos echoed Petra’s words and said that Gambee is a big hit in South America. On the African continent, Nigeria, Kenya and Namibia are good markets, he added.

Continued on page 34

ICE Africa panel member Athanasios Marinos told his audience that the South African public tends to confuse blockchain and Bitcoin.

The confusion is understandable, since Bitcoin transactions were the world’s first large-scale use of a blockchain, and the two newly-coined words often appeared in the same sentence. When a speculative bubble boosted the price of Bitcoin at the end of 2017, negative commentators were quick to compare the cryptocurrency (and its blockchain) with a Ponzi or pyramid scheme. But Bitcoin is a currency, and blockchain is a record of changes: two very different things. Blockchain development has been pushed largely by cryptocurrencies, but now it is being applied to other, much wider, purposes.

Blockchain is the latest form of ledger. The Assyrians made cuneiform impressions on clay tablets; the Victorians penned ink onto paper; today our ledgers consist of bits and bytes on hard drives. The next step is to spread the single ledger far and wide, all around the world, in a network open to all. Distributed in that way, the record will last for ever. This is an improvement, because clay can crumble, paper can burn, and computer files can be hacked. There is no need for a central database, because a blockchain is everywhere and nowhere. This tends to send a shiver down some bankers’ backs, because a blockchain would have prevented jiggerypokery at the infamous VBS piggy bank.

Despite being open to the world, a blockchain cannot be altered by intruders. It is protected by cryptography. Here’s the shape of the thing, like a goods train: a line of boxes linked together. Inside each box are the contents, which are available for all and sundry to read. Read only! Let’s say the box contains a smart contract, plus the title deeds to a house, the identity of the owner, what he paid for the property and the identity of the former owner. A link connects to the block behind, which contains the particulars of the house and its previous owner. And this link is the only way into the previous box to make alterations. But you’ll never cook the books with a blockchain. To open it, you would have to find its cryptographic key – a task which would take a supercomputer a million years to complete. If only blockchain had been in use 15 years ago, the Guptas would still be selling shoes in Killarney Mall.

Kostas Farris told his panel audience, “Trust! For the first time in history, technology provides trust.”

The contents of each block are fixed for all eternity. As circumstances change, a new block is added, and the chain grows. The contents, up until now, have been largely cryptocurrency transactions. But there’s an infinity of records that the right blockchain can handle, from a chemist’s account to stock market speculations. Even the intellectual property rights to an invention, literary work or movie. Now here’s the thing that frightens all the intermediaries such as bankers and lawyers: blockchain is what they call “peer to peer”. As Mark Thomas said during the panel, “When there’s a smart contract in the block, that no one can edit, the middleman’s days are numbered.”

After Mark, Kostas and Athanasios had fielded many questions, all the people present knew the score: blockchain is not Bitcoin, even though they both happen to employ cryptography.

Blockchain overshadows cryptocurrencies. And it will change our future lives in more ways than we can imagine at present.

December 2018 / January 2019 I Gaming For Africa I 33

ICE Comes to Africa Continued from page 33 GFA strolled away to hear about another sort of cat, not Lucky Sigmund. This was CAT, or Casino Automation Technology, on the Dallmeier stand, where Ep Smit and Riaan Kruger put us in the picture. The powerful CAT software helps table game management, and the motto at CAT is “organisational optimisationâ€?. CAT speeds up play, and is on the alert for any cheating attempts. A player tracking and rating module takes its data from full-time surveillance and analyses the statistics. All of this produces a finely-tuned and profitable salon privĂŠ.

Slotegrator casts a wide net, with two dozen partners. The ICE stand offered an extensive range of complementary games and casino management software developed by the company. Some of the games have UK licences, which makes them attractive to customers in Africa, a continent which is less tightly regulated than Europe. Speaking for the Ukraine and Cyprus-based outfit, Nicolaj Plugatar said, “This is my first time in Africa.

And I think it is a potential good market.� And Chief Account Executive Natalie Poltavets enthused: “The show has been worthwhile for us.�

At the big, bright Kiron stand, Caly Michaelides said, “We now sell in 55 countries and five continents. And we’ll be back in Africa next year – bigger and better!� Kiron’s

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head of business development in Africa is Ashalin Pounasamy, and he was also wearing a broad smile. Glowing Kiron screens were alive with virtual games, representing almost every conceivable sport. These games come with resolutions of up to 4K, and can be routed to the player via multiple pathways, even by satellite.

On the Aruze Gaming stand was Peter Lobban, whose casino experience in South Africa goes back longer than somewhat. And the products he enthusiastically represents come from a Japanese brand which has been a household word for many years in the local casino world. Peter was showing the latest Aruze slots to a steady stream of African visitors. He told GFA, “We’re having a positive show, with plenty of enquiries. We’re learning about African markets and how they differ.�

On the Cryptopay stand, Tom Bloor explained, “We are a payment gateway for cryptocurrencies, which makes it easy for casinos to accept Bitcoin, or Ethereum, for example. When a casino client uses Bitcoin to buy in or take his winnings, Cryptopay generates an invoice at a fixed exchange rate, then pays out in the customer’s preferred currency. We take the risk! And for this service, our commission is only 1%.�

Fredrik Bjurle of Evolution Gaming said, “This is our second show here, and it has been worthwhile.â€? The compliant, certified company is no less than a global video network, broadcasting live casino games in 10 languages from eight studios with 400 live tables and 2500 dealers. Even offline casinos may start broadcasting their live games through Evolution Gaming, and there are options for a wide range of players, right up to Salon PrivĂŠ which has high maximum bets. And Evolution players can use a PC, laptop, tablet or even a smartphone. This is a form of casino where the future is already here.

GLI Africa GM Devon Dalbock told GFA, “A lot of our clients are here, and we’ve had a very good show. We’ll be back next year.� The standards lab has been a feature since the early days of legal gambling, and serves many customers beyond South Africa’s borders.

Artur Porta is Director General of MGA. He said, “This show is smaller than London, but it has generated lots of prospects for us. We expect that the African market will grow.� His company is a powerhouse which grew from pioneer beginnings with Spain’s first slots in 1976. Now, 42 years later, it has four divisions: Industrial, Entertainment, Hotel & Restaurant and New Technologies. The Catalan company’s motto is “Constant innovation�, and MGA continues to develop advanced concepts in gaming software for casinos and family entertainment centres.

Christine Frendo of EMD had come all the way from Malta to offer African clients expert assistance with licensing, tax, corporate matters and legal compliance. “We assist investors in the African market, which is still developing,� she told GFA. The keynote of this very successful expo was probably Blockchain in Africa: a pipedream or dream come true? That was the title of a panel discussion on the second day of the show. It was moderated by Harmen Brennikmeijer of Dynamic Partners International. His panelists were Mark Thomas of ZenSports, Kostas Farris of Quanta and Athanasios Marinos of Betmaster, which accepts bets in Bitcoin, but does not use blockchain yet. No vote was taken, but the lively panelists all sounded enthusiastic about blockchain. After making its ICE debut in 2018, this wave of the future is expected to be prevalent next year.

34 I Gaming For Africa I December 2018 / January 2019

The Best Service for VIPs at Montecasino Greg Lotriet is reaching a dream that started as a young teen when he first saw the classic Al Pacino movie, Casino – to be a boss in one. As a gifted people person, he is thriving in his new position as VIP Services Manager at Montecasino (https://www.tsogosun.com/montecasino), overseeing the Privé and ensuring memorable guest experiences for casino players.

LOTRIET’S TRAJECTORY through his working career has bordered on the unconventional. He grew up in Durban with parents who loved to gamble, and many holidays were spent visiting and staying in the best casinos in the country. In 2002, Greg’s life was turned upside down when his father was retrenched and the family lost everything. By then Lotriet had achieved his South African colours in boxing, and he joined Sun International’s Sibaya Casino security team as an MIB. Within three years he was Casino Complex Security Duty Manager and had achieved a diploma in Hospitality Management from the International Hotel School.

Lotriet was then headhunted by a company that provided outsourced food & beverage services to Sun International and he quickly embraced his new career direction into F&B. He was sent to Johannesburg and worked throughout a variety of Sun International units. Leaving to run the Orient fine dining restaurant at Melrose Arch and Oyo in Bedfordview. He then joined Inn Staff, where he soon advanced to the position of Group Operations Manager for the company’s casino contracts. In 2015 he grabbed the opportunity to move into the casino world and he joined Gold Reef City (https://www.tsogosun.com/gold-reef-city-casino) as F&B Manager, giving him the opportunity, says Lotriet, to move into the best possible organisation to further his career.

In the new position he became a firm believer in the value of coaching to bring out the best in people. “People are only as good as the people they’re developing and you need to put time and effort into them,” he says, noting that his days at Gold Reef City were spent coaching staff and building a strong and successful team, engaging with customers, and managing a large and diverse operation. He was responsible for implementing a strategy for staff to engage with customers to fully understand the needs of the casino’s clientele – which saw the property improve its ratings according to electronic guest service comments.

This year he was invited to apply for the position he now holds, and was appointed VIP Services Manager of Montecasino, creating an anomaly as staff movement in casinos from F&B into gaming is extremely rare. Lotriet is unphased and extremely enthusiastic about his new job, which he started in July. “Montecasino really is the flagship casino of the group – it’s a beautiful property and it’s a huge personal achievement to be here. This

Greg Lotriet newly appointed VIP Services Manager at Montecasino is the A-team; they are all specialists in what they do and it feels great to be a part of it.”

Lotriet says his varied experience in security, operations, food & beverage and outsourced labour, has given him great diversity in skills, and adds, “I believe that the strengths that will stand me in good stead at Montecasino are relationship building, people skills, and the ability to read and understand situations and people, all of which is vital in a serious high roller gaming environment. Now that I have achieved my goal to move into gaming, I am setting out to show that hospitality has an important place in gaming, in engaging with customers and building relationships. It is important to make every player feel at home when they are here,” says Lotriet.

Lotriet has a staff of 18 looking after VIP guests in the smoking and non-smoking Privés (https://www.tsogosun.com/montecasino/gaming/ salon-prive) at Montecasino, covering 270 slots and 25 tables, and extending onto the main floor when VIPs choose to play there. “The Montecasino VIP staff is excellent. They are highly trained in every aspect of customer service and are skilled at reading people and situations, at conflict resolution, and at meeting the needs of the players under their care.”

To him it is vitally important for every staff member to take ownership of the business – to come to work believing that this is not just a job. “If we are all passionate about what we do, and recognise that every decision, smile or frown affects our business – and that as an owner, everything we do, from way we hold ourselves to the way we interact with guests and staff, will affect the bottom line of the business.”

Lotriet also has other priorities in his life – which include his 7-yearold son. “I am wholly committed to being the best dad I can be and I spend a lot of time with my son, creating experiences for him that will add value and great memories in his life.” He is also a gym fanatic.

His advice to youngsters starting out in the industry is down to earth.

“Every day is different so be prepared for anything. Remember that perceptions don’t equate to reality; manage them and don’t allow other people’s perceptions of you to determine who you are. Be different if that’s who you are.”

December 2018 / January 2019 I Gaming For Africa I 35

West Coast Community Trust Benefits Community to Tune of R35-Million The West Coast Community Trust was first founded in 2000 in conjunction with the opening of Mykonos Casino. The purpose of the Trust was to act as an independent body that served as a conduit to distribute an annual grant from the Casino to benefit the community within the greater West Coast region.

THE GOALS of the Trust are to help improve education in the region and also to support socio-economic development; entrepreneurism; health care and job creation (aimed mainly at the poor and needy and previously disadvantaged).

The Trustees are professional people that serve voluntarily on the Trust.

The members meet officially every quarter to scrutinize proposals received and identify successful organizations and projects for grants in accordance

Mykonos Celebrates 18th Birthday Mykonos Casino celebrated its 18th Birthday in true West Coast style, with a relaxed birthday-bash in Langebaan.

In keeping with the evening’s Outof-Africa theme, guests arrived en-masse to celebrate the casino’s 18 anniversary, where the Tsogo Sun casino, its staff and operations have become an integral part of the community, assisting in community upliftment, job creation and many CSI projects through the West Coast Community Trust. Mykonos Casino Director of Operations and Complex GM, Clive van Groeningen and his wife, Yvonne kicked off festivities with a unique African story and dance.

36 I Gaming For Africa I December 2018 / January 2019

to the criteria set out. The progress status of the projects are checked on an ongoing basis, and once a year representatives of all the various organisations are brought together at a social function to meet, and share their success stories.

Since inception, the Trust has distributed over R35-million to needy organisations and projects, over the entire West Coast region.

SWAZI GAMING GOLF – 4 TO 7 NOVEMBER – A CALENDAR MUST FOR 2019!

by Peter Lobban

After an easy 4 hour drive from Johannesburg, including an effortless stop at the Border, you arrive in the “Valley” as it is affectionately known.

THE MYSTIQUE of the place is still very prevalent, and I immediately began to relax and unwind, contemplating the days ahead.

From the Security guards when parking to the Receptionists when checking in, it was easy to feel that you had arrived at a Resort that runs like a well-oiled machine.

The Royal Swazi Spa and surrounds are kept in pristine condition, and for a property of this age, it bears testimony to the attention to detail and dedication of everyone working there.

There certainly are newer and fancier properties that could learn a thing or two about standards and service excellence from this “Grand Old Master”.

As to the Package itself, which included two rounds of Golf, D,B&B for 3 nights, room-drop gifts, a Spa visit and some fantastic prizes, courtesy of Aruze Gaming and Royal Swazi, everyone was made to feel like a winner.

The golf was of course the Main Event and with camera in hand, I tagged along with an old friend and snapped away at the proceedings.

In most cases a LOT of golf was played, with birds of any kind few far between,

but when you are out on a Course this good and having fun with friends, the winners are always the sound of laughter and camaraderie, and not that elusive eagle.

To Johann, Lance, Mbongiseni and their eager and competent teams, thank you for a great couple of days and taking care of us all.

Sometimes we should take a step back and question why we joined the Gaming Industry in the first place. We get so caught up in our day to day grind of managing crisis’s and trying to increase profits that we forget the fundamentals of what this business is actually about.

Three words immediately come to mind – Entertainment, Hospitality and Friendship.

What do these fundamentals have to do with the Swazi Golf Event. The answer is simple – Everything.

Well done Royal Swazi Spa, respect to all and see you next year.

Continued on page 38

December 2018 / January 2019 I Gaming For Africa I 37

SWAZI GAMING GOLF – 4 TO 7 NOVEMBER – A CALENDAR MUST FOR 2019!

Continued from page 37

UGT at Royal Swazi Golf Event After the long drive from Jo’burg to Swaziland, the local beers went down very well at the pool bar on the Sunday afternoon. We were well received by the staff at the unit. 2 days of golf ensued, and thankfully our team could do no worse than come third, as there was a very limited field of golfers.

MONDAY MORNING was a scorcher, and we finished around lunch time. Johann and his team had arranged a special treat for all the golfers in the form of a full body massage. This was most welcome and helped ease the pain of a poor days golf!

Tuesdays weather forecast was for rain from 11am, so we all agreed to tee off extra early to avoid the inclement weather, and fortunately we all made it back to the bar dry.

Tuesdays prize giving event was held in the golf club, with

38 I Gaming For Africa I December 2018 / January 2019

an awesome spread of braai-meat, salads and desserts.

An early departure on Wednesday was greeted by “lets do a quick 9 holes”, which never materialised. We did however stop off at the Ngwenya glass factory for a tourist visit, and to purchase memorabilia.

Thanks to Shando Molefe from Grand Palm for joining us, and also a special note of thanks to our host, Johann, and his team for an excellent event. We are already planning next years visit!

Gaming Industry Appointments WHO’S WHO IN THE LIMITED PAYOUT MACHINE, BINGO AND LOTTERY OPERATIONS IN SOUTH AFRICA ROUTE OPERATORS VUKANI GAMING CORPORATION - Head office VUKANI GAMING CORPORATION (Western Cape) GRAND PARADE INVESTMENTS LIMITED GPI Management Services Chief Operating Officer: Slots TBA Grandslots – General Manager Tyrone Jacobs Kingdomslots - General Manager Felix Mthembu Grand Gaming: Slots – General Manager Kiran Rama KZN Slots GM: Prakashnie Govender Luck@it - KwaZulu-Natal BINGO OPERATORS VIVA BINGO - Lawrence Smith GALAXY BINGO - Chris Du Toit (CEO) SA BINGO - Manny Stavrou NATIONAL LOTTERY OPERATOR Ithuba SAGMA Wavell Alexander BASA Bingo Assoc. of SA - Lawrence Smith NATIONAL CEMS OPERATOR Route Gaming Solutions

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MANUFACTURERS AND SUPPLIERS WHO’S WHO

TEL FAX/EMAIL 3 POINT GAMING Andy Hudson (Managing Director): +27 11 468 1315 aph@3pointgaming.co.za Samantha Dennison (General Manager): +27 11 468 1315 shd@3pointgaming.co.za Kobus de la Porte (Technical Sales Manager) +27 73 396 5365 kdl@3pointgaming.co.za Alicia Nydoo (Financial Manager) +27 11 468 1315 and@3pointgaming.co.za ACE SUPPLIERS Managing Director: Cliff Lamberton (011) 514 5000 cliff@aces.co.za 24/7 Support: (011) 514 5050 support@aces.co.za UMAFRIKA TECHNOLOGIES Managing Director – Mike Alexander (011) 997 4208 mike.alexander@umafrika.co.za Sales Manager – Paul Nicole (011) 997 4200 paul.nicole@umafrika.co.za Operations manager – Ovy Litlhakanyane (011) 997 4235 ovy.litlhakanyane@umafrika.co.za Compliance Manager – Pramodh Munbodh (011) 997 4214 pramodh.munbodh@umafrika.co.za ARUZE GAMING AFRICA General Manager: Riaan Swart (011) 466 3388 riaan@aruzegaming.co.za Sales Manager: Jan Snyman (011) 466 3388 jan@aruzegaming.co.za Africa Business Development Consultant: Peter Lobban (011) 466 3388 Peter.lobban@aruzegaming.co.za Compliance Manager: Ann-Marie van Heerden (011) 466 3388 annemarie@aruzegaming.co.za Product Compliance Manager: Grantham Daniels (011) 466 3388 gratham.daniels@aruzegaming.co.za Technical Manager: Theunis Malan (011) 466 3388 theunis@aruzegaming.co.za ATOMIC GAMING Managing Director - Cliff Lamberton (011) 514 5100 cliffl@atomicgaming.co.za Operations Director - Andrew Stewart (011) 514 5100 andrews@atomicgaming.co.za Technical Manager - Bheki Manzini (011) 514 5100 bhekim@atomicgaming.co.za CASINO SPECIALISED SERVICES MD - Shaun Govender 0832001800 (011) 728 2031 CUSTOM GAMING SOLUTIONS MD Steve Diversi +27 82 5651238 steve@customgaming.co.za Operation Manager: JP Morton +27 11 805 0005 jp.morton@customgaming.co.za Deputy operation: Vincent Tokwe +27 11 805 0005 vincent@customgaming.co.za Technical; Ajay Ramdin +27 11 805 0005 ajayramdin@customgaming.co.za Technical; Nolo Msini +27 11 805 0005 nolom@customgaming.co.za CREATIVE EDGE MD - Warren Cooper 011 864 3120 credge@iafrica.com GAMER MD (Sales) - Dennis Williams (011) 784 2845 Dennis@origingamer.co.za Sales - Marc Molle (011) 8845454 Marc@origingamer.co.za GAMESMART MD - Ian Mossop (012) 6632273 Ian.Mossop@GameSmart.co.za Sales and Marketing - Dennis Meyer (012) 6632273 Dennis.Meyer@GameSmart.co.za IGT-AFRICA Sales & Marketing Dir - Mario Vilela (011) 317-1091 (011) 317-1017 Sales Manager (Bingo & LPM Africa ) - De Waal Fourie (011) 317-1041 (011) 317-1017 Sales Manager - Etienne van Rooyen 011 317 1022 011 317 1017 Sales Executive (Other Africa) - Stella Tkachova 011 317 1043 011 317 1017 Operations - Eugene Mogami (011) 317 1062 (011) 317 1017 Systems - Riaan Butler (011) 317 1122 riaan.butler@igt.com MP GAMING Eduard Rall - Managing Director 072 855 1709 Eduard.Rall@mpgaming.co.za Markus Prader - Director 076 991 8013 Markus.Prader@mpgaming.co.za Clint Young - Director 076 991 8013 Clint.Young@mpgaming.co.za Namedi Mphahlele - Director 072 139 6883 Namedi.Mphahlele@mpgaming.co.za Yolindi Duplessis - Sales and Admin Manager Yolindi.Duplessis@mpgaming.co.za NOVOMATIC AFRICA MD – Gordon Cameron 011 847 9700 gordon@novomaticafrica.co.za Sales – Deon Valkenborgh 011 847 9700 sales@novomaticafrica.co.za Technical – Einstein Luther 011 847 9700 einstein@novomaticafrica.co.za SG GAMING AFRICA Senior Director – Wavell Alexander (011) 571 7500 wavell.alexander@scientificgames.com Director of Systems & Operations – Jacques Mc Lean (011) 571 7500 jacques.mclean@scientificgames.com Director Compliance – Ishmael Masoka (011) 571 7500 ishmael.masoka@scientificgames.com Senior Manager Operations – Pieter Boers (011) 571 7500 pieter.boers@scientificgames.com Sales Manager – Juan Mc Ewan (011) 571 7500 juan.mcewan@scientificgames.com Field Services Manager – Wendall Kaba (011) 571 7500 wendall.kaba@scientificgames.com SIGNATURE GAMING Managing Director- Quentin Sargent (011) 745 0777 Quentin@signaturegaming.co.za Strategic Director- Felicia Roman (011) 745 0777 Felicia@signaturegaming.co.za Operations Director- Mike Stein (011) 745 0777 Mike@signaturegaming.co.za Commercial manager - Stephany Geremia (011) 745 0777 Stephany@signaturegaming.co.za Compliance Manager- Tamzyn Steenkamp (011) 745 0777 Tamzyn@siganturegaming.co.za Marketing & PA- Hayley Nel (011) 745 0777 Hayley@signaturegaming.co.za Technical Manager- Andries Dhlamini (011) 745 0777 Andries@signaturegaming.co.za Service Manager- Khanya Luthuli (011) 745 0777 Khanya@signaturegaming.co.za info@signaturegaming.co.za OMEGA GAMING Director- Quentin Sargent Quentin@omegagroup.co.za Managing Director- Stephany Geremia (011) 745 0777 Stephany@omegagroup.co.za Co-directors- Obert Matshili and Felicia Roman (011) 745 0777 Obert@omegagroup.co.za Felicia@omegagroup.co.za Sales and Product Manager- Stuart Browne (011) 745 0777 Stuart@omegagroup.co.za Marlien@omegagroup.co.za Commercial Manager- Marlien Henn (011) 745 0777 SIMPLICIT-E GAMING SOLUTIONS Managing Director - Charl Geyser +27 87 701 0740 charl@smpl.co.za Operations – Arnold Moffatt +27 87 701 0740 arnold@smpl.co.za Compliance – TBA +27 87 701 0740 kurt@smpl.co.za Finance - Jansie van der Merwe f inance@smpl.co.za Marketing - Kirsten Hulley-Miller +27 87 701 0740 kirsten@smpl.co.za Sales - Nick Ferguson nick@smpl.co.za Systems - Theuns Jonck theuns@smpl.co.za Technical Support 060 544 6204 +27 87 701 0741 support@smpl.co.za TCSJOHNHUXLEY Managing Director - Nicci Smith (011) 315-7910 nicci.smith@tcsjohnhuxley.com Financial Director – Christiaan Els (011) 315-7910 christiaan.els@tcsjohnhuxley .com Head of Operations – Phil Hockaday (011) 315-7910 phil.hockaday@tcsjohnhuxley.com Business Development Manager - Jaco van den Heever (011) 315-7910 jaco.heever@tcsjohnhuxley.com Compliance Officer – Tanya van Zyl (011) 315-7910 tanya.vanzyl@tcsjohnhuxley.com Technical Manager – Warren Jones (011) 315-7910 warren.jones@tcsjohnhuxley.com Sales and Marketing – Liza Wagner (011) 315-7910 liza.wagner@tcsjohnhuxley.com

Golden Horse Casino, Pietermaritzburg’s number one entertainment destination, recently announced the appointment Nigerian Government Fury of its new Customer Relationship Manager, Sipho Ngcobo.

as Illegal Operators Siphon Off ORIGINALLY FROM Imbali in Pietermaritzburg, KwaZulu-Natal, Ngcobo began a his career as a Floor WaiterNaira at Golden HorseAnnually Casino Trillion in 2002. He held this position for eight months and then moved to Vows toheStamp out the marketing department where served as a Marketing Host.Illegals After working as a Junior Host for three years, he was proThe Ni geriina2005. n Federal moted to Senior Host As the Government Casino’s businesshas grew,started moves medforata Data puttiAnalyst ng anatend to the and actithrough vities of il egal lottery there was aaineed the property, hard work and perseverance, position. ng to more than one operators, whichNgcobo leaveobtained lossestheamounti He then it upon himselfly.toTo gain knowledge about the industry tril iotook n Nai ra annual thimore s end, the federal government through hands-on mentoring from his Marketing Manager. This paid off, with Ngthrough the National Lottery Regulatory Commission cobo being promoted to his new position as Customer Relationship Manager.

(NLRC) is to police unauthorized online games.

“Initially, I joined Golden Horse Casino due to the lack of employment opportunities available at the time, but grew to love what I did as time progressed. I enjoy NATIONAL LOTTERY Regulatory is the alsoopportunity considering onea hand interacting with people from all walks of Commission life and getting to on make to enlist the help of the Central Bank of Nigeria (CBN) to monitor the payment difference in their lives; even if it is just for a brief moment. What I love most about settlement services to unauthorized lottery operations; and the Nigerian my job is having a bird’s eye view of the business, discovering opportunities, and,Communications Commission (NCC) another to bansays illegal lottery and gambling of course, providing services to Hotel andonCasino guests,” Ngcobo. activities on GSM networks.

It will be recalled that Mr Bello Maigari, acting With a full team to manage and guide, Ngcobo consistently ensures that theyexecutive secretary, National Lottery Trust Fund (NLTF) has last week raised alarm over understand their importance in realising the property’s objectives. the activities of illegal lottery operators.

Asked if he has any advice for people who would like to achieve similar sucMaigari, said to thatpush thereyourself were many in the country without cess, he said: “Be ready to thelottery edge operators and sacrifice.

Education is a licence, adding that this has resulted to leakages in terms of what they were always key, so keep gaining more knowledge on what you’re working towards.” remit to thedescribes trust fund.himself “Nigerian losing more than Onsupposed a personaltonote, Ngcobo as a government firm, religiousisand thoughtone trillion Naira every year because of illegal operators.

There are a lot of illegal ful person. The husband and father of two also believes that he is composed, genoperators in the industry and these are part of the reasons why there are leakerous and goal-driven. ages.

Some are conducting this business without being regulated and there “As Pietermaritzburg’s number one entertainment destination, we do not hesi- are chances will be and money tate to pull out allthat the such stopsproceeds to make sure thatchannelled our gueststowards receive crime, the bestfraud treatment laundering,” he said. and hospitality ever,” he concludes.

List of S.A. Gaming Legislators & Associations PROVINCE

CONTACT

TELEPHONE

FAX

WEBSITE

NATIONAL GAMBLING BOARD LOTTERIES BOARD EASTERN CAPE

Ms Caroline Kongwa (Accounting Authority) Ms Charlotte Mampane (CEO) Adv. Ncumisa Mayosi (Chairperson) Mr. Mabutho Zwane (CEO) Mr Oompy Goeieman (Acting CEO) Mr Dali Mjila (Chairperson) Mr Primo Abrahams (CEO) Ms. Althea Lapoorta (Chairperson) Mr Tiego Kgomo (Chairperson) Mr. Nathan Oliphant (CEO) Mr Bheki Mlambo (CEO) Mr. Mdoda Eric Mbhele (Chairperson) Mr. Mashile Mokono (Chairperson) Mr Gregory Makoko (CEO) Mr Mxolisi Zwane (Chairperson) Mr Steven Ngubeni (Chief Executive Officer) Ms Sibusisiwe Ngubane (Chairperson) Ms Portia Baloyi (CEO) Mr Dhilosen Pillay (CEO) Mr Dhilosen Pillay (Chairperson) Adv. Themba Ngobese CEO

010 003 3475 012 432 1300 043 702 8300 0437 028 300 053 832 0490 053 832 0490 021 480 7400 021 480 7400 018 381 3215 018 381 3215 013 750 8000 (013) 750 8000 015 230 2300

0866185729 012 362 2591 043 748 2218 0437 482 218 053 830 4838 053 830 4838 021 422 2603 021 422 2603 018 381 4421 018 381 4421 013 750 8099 013 750 8099 015 295 3566 015 230 2300 011 581 4900 011 581 4900 086 501 8126 086 501 8126 051 404 0322 051 875 2460 +27(0)11 011 9091

www.ngb.org.za www.nlb.org.za www.ecgbb.co.za

NORTHERN CAPE WESTERN CAPE NORTHWEST MPUMALANGA LIMPOPO GAUTENG KWAZULU-NATAL FREE STATE CASINO ASSOCIATION OF SA

011 581 4800 011 581 4800 033 345 2714 033 345 2714 051 404 0300 051 405 5483 011 011 9032

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African Gaming Regulators & Associations

Ghana Gaming Commission www.gamingcommissiongh.com GRAF Gaming Regulators Africa Forum www.gamingregulatorsafricaforum.com

Kenya Betting Control & Licensing Board www.presidency.go.ke/index.php/betting-controland-licensing-board

Uganda Lotteries and Gaming Regulatory Board www.lgrb.go.ug

Malawi Gaming Board www.gamingboard.org.mw Tanzania Gaming Board www.gbt.go.tz

WESTERN CAPE

EASTERN CAPE

NORTHERN CAPE

FREE STATE

KWAZULU-NATAL

NORTH/WEST

GAUTENG

MPUMALANGA

Maintenance and supplier licence holders

LIMPOPO PROVINCE

Botswana Gambling Authority www.gamblingauthority.co.bw

3 Point Gaming

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ACE (African Casino Equipment) (Pty) Ltd

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083 448 4444

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087 701 0470

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(011) 315 7910

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Viscount Portfolio (Pty) Ltd Viva Bingo

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Vukani Gaming Corporation (Pty) Ltd

(011) 268 6420

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WMS Gaming Africa

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(National Licence)

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General Manager Federal Palace Gaming Manager

General Manager Flamingo Casino Gaming Manager

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PEERMONT GLOBAL Nigel Atherton Thabo Mokoena Sharon de Leur Bob Yearham Dave Milne Billy Gray Greg Harker & Corporate Security

Group Chief Executive Officer Deputy Group Chief Executive Officer Group Marketing Manager Peermont COO: Gaming Group Hotel and Resort Executive Group Gaming Slots Executive Group Manager, Surveillance

CASINO POLANA General Manager – Jacques Els Deputy General Manager – Russell Clark Financial Manager - Mario Ingo Human Resources Manager – Antonio Macuacua Surveillance Manager - Sarel Maree

011 557 0557 011 557 0557 011 928 1185 011 928 1495 011 928 1435 011 928 1495 011 928 1954

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General Manager Carousel Casino Gaming Manager

Carousel Casino Harry Swart Kevin Brett

011 898 7070

HAPPY VALLEY CASINO - SWAZILAND Terrance Leibbrandt Managing Director David Neary Gaming Manager Barbara Thomson Cashdesk Manager TBA Tables Manager Wayne Thomson Slots Manager John Horn IT Manager

General Manager Carnival City Gaming Manager

Carnival City Casino Annemie Turk Jacques Venter

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General Manager Boardwalk Gaming Manager

Boardwalk Casino Mike Van Vuuren Colin Saunders

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LEGACY HOTELS AND RESORTS Paddy Brearly Managing Director TBA Regional Gaming Mngr Namibia Tony Boucher Windhoek Country Club GM Sinisa Obendorfer Windhoek Country Club Tables Mngr Bobby Sissing Windhoek Country Club Slots Mngr Robert Hodson Swakopmund Hotel & Entertainment GM Janet Wilson-Moore Swakopmund GM Ricardo Coleman Swakopmund Hotel Tables Mngr Mike de Jager Swakopmund Hotel Slots Mngr

Chief Executive Group Chief Strategy and Operations Officer Chief operating Officer Director Casino (SA) Regional General Manager Gaming Marketing Manager Group Tables Manager South Africa Chief Financial officer Group Marketing Manager Group Communications Manager Group PR Manager Chief Information Officer Vice President VIP Sales Africa Group Manager VIP Services Group Slots Manager

Head Office Anthony Leeming Rob Collins Thabo Mosololi Tristan Kaatze Ruben Gooranah Rob Dalton Kevin Caswell Norman Basthdaw Liam Oddie Zoleka Skweyiya Claudia Henkel Zaine Miller Karin White Andre van Heerden Bianco Marini

SUN INTERNATIONAL

natherton@peermont.com tmokoena@peermont.com sdeleur@emperorspalace.com byearham@peermont.com dmilne@peermont.com bgray@peermont.com gharker@peermont.com

jacques@casinopolana.co.mz russell@casinopolana.co.mz mario@casinopolana.co.mz antonio.macuacua@casinopolana.co.mzco.mz sarel@casinopolana.co.mz

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011 806 6868 0926461 205 5711 0926461 205 5205 0926461 205 5711 0926461 205 5711 0926464 410 5360 0926464 410 5360 0926464 410 5287 0926464 410 5287

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myan.moodley@suninternational.com karthy.padayachee@suninternational.com

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melville.vogel@suninternational.com robin.kennedy@za.suninternational.com

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david.kliegl@ng.suninternational.com paul.vingas@ng.suninternational.com

harry.swart@za.suninternational.com kevin.brett@za.suninternational.com

annemie.turk@suninternational.com jacques.venter@suninternational.com

mike.vanvuuren@suninternational.com colin.saunders@za.suninternational.com

anthony.leeming@suninternational.com rob.collins@suninternational.com Thabo.mosololi@suninternational.com tristan.kaatze@suninternational.com ruben.gooranah@suninternational.com rob.dalton@za.suninternational.com kevin.caswell@suninternational.com Norman.basthdaw@suninternational.com Liam.oddie@suninternational.com zoleka.skweyiya@suninternational.com Claudia.henkel@suninternational.com zaine.miller@suninternational.com karin.white@suninternational.com andre.vheerden@suninternational.com bianco.marini@suninternational.com

maureen.kivits@tsogosun.com philip.hockaday@tsogosun.com caroline.naidu@tsogosun.com odelia.sharp@tsogosun.com theo.naidoo@tsogosun.com

033 395 8010 033 395 8015 033 395 8386 057 391 5700 057 391 5700 021 851 3408 054 338 4100 054 338 4100

016 982 8714 016 982 8069 016 982 8388 082 559 2689

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TBA keshav.rambaran @tsogosun.com

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013 757 4400 013-757 4300 013-757 4402

markh@emeraldcasino.co.za nicholasc@emeraldcasino.co.za tanujag@emeraldcasino.co.za karenwp@emeraldcasino.co.za

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045 807 9705 045 807 9704

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