14 15 handbook for 3rd years only

School of Management Undergraduate Student Handbook – 2014-2015 (For students in their Final Year)

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School of Management Moore Building Royal Holloway University of London Egham Surrey TW20 0EX Telephone: +44 (0)1784 276213 Disclaimer This document was published in September 2014 and was correct at that time. The Department* reserves the right to modify any statement if necessary, make variations to the content or methods of delivery of programmes of study, to discontinue programmes, or merge or combine programmes if such actions are reasonably considered to be necessary by the College. Every effort will be made to keep disruption to a minimum, and to give as much notice as possible.

Please note: the term ‘Department’ is used to refer to both ‘Departments’, Centres and ‘Schools’. Students on joint or combined degree programmes will need to use two departmental handbooks.

An electronic copy of this handbook can be found on the Management UG Information Vault website http://www.rhul.ac.uk/management/informationforcurrentstudents/undergraduate/home. aspx

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Contents 1

Introduction to the Department ...................................................................................... 5

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1.1 Welcome ...................................................................................................................5 1.2 How to Find Us: The Department ..........................................................................6 1.3 Map of the Egham Campus ..................................................................................6 1.4 How to Find Us: Department Academic and Administrative Staff ...................7 1.5 The Department .......................................................................................................8 Communication ............................................................................................................... 8

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2.1 FAQ’s .......................................................................................................................... 8 2.2 Academic Office Hours .......................................................................................... 9 2.3 Email........................................................................................................................... 9 2.4 Post and Pigeonholes ............................................................................................10 2.5 Telephone and Postal Address ............................................................................10 2.6 Your Details .............................................................................................................11 2.7 Where to Find Information ....................................................................................11 2.8 Personal Advisers and Student Counsellors ........................................................11 2.9 Questionnaires ........................................................................................................12 Teaching ......................................................................................................................... 12

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3.1 Study Methods and Expectations........................................................................12 3.2 Term Dates for 2013 - 2014 ....................................................................................13 3.3 Reading Week ........................................................................................................13 3.4 Attendance Requirements ...................................................................................13 3.5 Notification of Absence ........................................................................................14 3.6 Consequences of Failing to Attend ....................................................................15 3.7 Meetings with Staff.................................................................................................16 3.8 Disciplinary Action..................................................................................................16 3.9 Withdrawal of Visa .................................................................................................17 Degree Structure ............................................................................................................ 17

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4.1 Timetables and Course Details.............................................................................17 4.2 Course registrations ...............................................................................................17 4.3 Organisation of Courses ........................................................................................17 4.4 Change of Programme.........................................................................................18 4.5 Degrees Offered ....................................................................................................18 4.6 Interruption of Studies ............................................................................................18 4.7 Opportunities for Study Abroad ...........................................................................18 4.8 Useful Supplementary Courses .............................................................................24 Facilities .......................................................................................................................... 25 5.1 5.2 5.3

Library ......................................................................................................................25 Photocopying and Printing ...................................................................................25 School of Management CBT Lab ........................................................................26

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Assessment Information................................................................................................. 26

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6.1 Submission of Written Work ...................................................................................26 6.2 Example of Student Information Page for Assignments ...................................28 6.3 Essay Writing and Referencing Guide.................................................................28 6.4 Extensions to Deadlines .........................................................................................28 6.5 Return of Work ........................................................................................................29 6.6 Illness or Other Extenuating Circumstances .......................................................29 6.7 Policy and Marking Criteria ..................................................................................30 6.8 Assessment Grid for Undergraduate Examination, Essays & Presentations ...31 6.9 Assessment Grid for Undergraduate Examination Essays.................................32 6.10 Assessment Grid for Undergraduate Essays .......................................................33 6.11 Penalties for Late Submission of Work .................................................................34 6.12 Penalties for Over-Length Work ...........................................................................34 6.13 Plagiarism ................................................................................................................35 6.14 Assessment Offences.............................................................................................36 6.15 Marking of Illegible Scripts ....................................................................................36 6.16 Academic Discipline, Monitoring of Progress & Formal Warning Procedure 36 6.17 Degree Award Requirements ..............................................................................36 6.18 Outcomes of Course Assessment ........................................................................37 6.19 Academic Prizes.....................................................................................................38 6.20 Examination Results................................................................................................38 Student Support .............................................................................................................. 39

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7.1 Non-academic related enquiries & support ......................................................39 7.2 Student-Staff Committee ......................................................................................39 7.3 Residential Support Team .....................................................................................40 7.4 Students in Need of Support (including disabled students).............................40 7.5 Students’ Union.......................................................................................................41 7.5 Careers Information ...............................................................................................41 7.6 Non-Academic Policies ........................................................................................41 7.7 Complaints and Academic Appeals Procedure ..............................................41 Health and Safety Information ...................................................................................... 42

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8.1 Code of Practice on Harassment for Students ..................................................42 8.2 Student Behaviour..................................................................................................42 8.3 Contract for Undergraduate Student Behaviour ..............................................42 8.4 Feedback and Participation ................................................................................43 8.5 Lone Working Policy and Procedures .................................................................44 Equal Opportunities Statement and College Codes of Practice................................ 45

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Community Action ......................................................................................................... 46

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Introduction to the Department 1.1 Welcome

Welcome to Royal Holloway School of Management. Founded in September 1990, our mission is to provide an intellectually challenging and directly relevant undergraduate education for people intending to pursue management and professional careers. The curriculum is flexible and broadly based. All the main subjects conventionally taught in university management schools and departments are offered. These include technical subjects such as: statistics and information technology. Functional specialisms such as: International Business, Marketing, Human Resources, Information Technology and Accounting; and integrating subjects such as: strategic management, organisational analysis, European business, and international and comparative business.

However, few universities offer some of the other course units taught here at Royal Holloway, University of London. There is a greater emphasis on the historical, political and cultural forces shaping modern business and on critical approaches. By using the research expertise of staff, we are seeking to broaden the definition of management and to enrich its empirical and intellectual content. Our overall objective is to encourage you to seek out experience and understanding; to study hard and improve your knowledge and skills; and in the process to develop insights and attitudes that should help advance your future career.

Helpful Telephone Numbers Accommodation Office

01784 443358

Careers Office

01784 443073

College Number

01784 434455

Health Centre

01784 443131

Management Reception

01784 276213

Security

01784 443063

Student Counselling Service

01784 443128

Student Fees

01784 443013

Student Union

01784 486300

Please note: the Counselling Service also offers advice on Exam Anxiety amongst other student specific problems. Please see their webpage and notice board for more information.

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1.2

How to Find Us: The Department

The School of Management Reception is located in the Moore Building (building number 12): turn left as you come into the main College entrance, go straight on and follow the road round until you see the Moore Building on your left.

1.3

Map of the Egham Campus

Student parking is limited and a parking permit is required. This can be obtained via security. https://www.royalholloway.ac.uk/ecampus/campuslife/gettingaround.aspx

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1.4

How to Find Us: Department Academic and Administrative Staff

A full list of Academic staff and their contact details are on the web site at https://www.royalholloway.ac.uk/management/staffdirectory/home.aspx Head of School Professor Jeffrey Unerman, Moore Building Room 1-02, Jeffrey.Unerman@rhul.ac.uk Telephone: 01784 276 606

First Year Academic Coordinator: Dr Nana Zhao, Founders East 144, Na.Zhao@rhul.ac.uk Telephone: 01784 276161

Deputy Head of School (Administration) Marie Gallagher, Moore Building Room 1- 04 Marie.Gallagher@rhul.ac.uk Telephone: 01784 443 857

Second Academic Coordinator: Dr Gideon Azumah MX120, Moore Annexe Gideon.Azumah@rhul.ac.uk Telephone: 01784 414967 Final Year Academic Coordinator: Dr Yu (Sunnie) Zheng, Founders East 167, Yu.Zheng@rhul.ac.uk Telephone: 01784 276 489

Director of Undergraduate Studies Dr Simon Foley, Moore MX11, Moore Annexe Room simon.foley@rhul.ac.uk Telephone: 01784 414 296

The Undergraduate Administration Office is located in Room 0 -11 of the Moore Building. It is open 10am-12pm and 2pm-4pm each week day. Outside office hours please see Jackie on reception in the Moore Building, 01784 276213.

Undergraduate Office Staff Telephone: 01784 414 653 Marianne.Bowyer@rhul.ac.uk

Final Year Administrator Anne Lang Moore Building Room 0-11 Telephone: 01784 414 305 Anne.Lang@rhul.ac.uk

Student Attendance Administrator Kayleigh Cottrell Moore Building Room 1-01 Telephone: 01784 443 830 Kayleigh.cottrell@rhul.ac.uk

Second Year Administrator Taran Sanghera Moore Building Room 0-11 Telephone: 01784 276 657 Taranjit.sanghera@rhul.ac.uk

Student Attendance Administrator Teresa Slark Moore Building Room 1- 01 Telephone: 01784 276125 teresa.slark@rhul.ac.uk

First Year Administrator Maria Wright Moore Building Room 0-11 Telephone: 01784 443 298 Maria.Wright@rhul.ac.uk Senior Administrator Marianne Bowyer Moore Building Room 0-10 7

1.5

The Department

All Undergraduate enquiries should, in the first instance, be directed to the School’s Reception Desk, located in the entrance to the Moore Building. If the reception is unattended, please ring the bell and someone will attend to you. The Reception will be open every day Monday to Friday: 9.00am to 4.30pm The Undergraduate Administrators have office hours of 10am to 12pm and 2pm to 4pm Monday to Friday, Room 0-11 Moore Building.

Students taking a degree jointly with another department and who have general enquiries about their degree should, in the first instance, contact the department first named in the degree title (for example, the Economics Department for students taking BSc Economics and Management) Departmental Equipment Most teaching rooms are equipped with computers and projectors that may be used by students for course presentations should they be needed. Rooms may be booked through the College’s Sales and Marketing Office: RoomBookingsandCatering@rhul.ac.uk

2 Communication It is vitally important that you keep in touch with us and we keep in touch with you.

Members of staff will often need to be able to contact you to inform you about changes to teaching arrangements, special preparations you may have to do for a class, or meetings you might be required to attend. You will need to be able to contact members of the Department for example, if you are unable to attend a class, or wish to arrange a meeting with a tutor or your Personal Adviser.

2.1

FAQ’s

What to do if you have a problem on a specific course, for example: I do not understand the assignment question See your workshop/seminar tutor or course lecturer first. If you cannot find them, try your personal tutor.

You need an extension for your assignment Contact your Year Administrator who will forward you a form to request an Extension.

Extensions are only given in exceptional circumstances.

You have a problem with your specific degree programme, for example: I am not sure if the choices that I made on my degree courses were entirely appropriate See your Year Academic Coordinator.

You have a general problem with your studies, for example: I want to change my degree/university See your personal tutor for guidance and approval.

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You have a general personal/social/academic problem, for example: am I studying for too long or should I take that part-time job?

See your personal tutor. Remember that you can also speak the Student Counselling Service in confidence for any personal and social problems.

The lecturer you would like to see is on sabbatical If your Tutor is on sabbatical you should approach your year Academic Coordinator.

You have a general or specific complaint In the first instance you should raise the problem with the person concerned. If this is not suitable then there are two channels to follow: a)

Arrange to see the Academic Coordinator for your year, and following that the Director of Undergraduate Studies.

or b)

Contact a student representative on the Student-Staff Committee who can raise your concern in their meetings, or bring the matter directly to the School’s attention. Student feedback questionnaires for each course are reviewed as part of our annual monitoring process. Ultimately, students have recourse to the College Complaints Procedure (available on the College website).

2.2

Academic Office Hours

Office hours for all lecturers are posted outside each lecturer’s office; details are also available on the Department’s web pages in the Undergraduate Information Vault.

Lecturers set aside a specific period of at least two hours each week to see students.

Please remember that lecturers have extensive research, teaching and administrative duties, and you should not expect to be able to see them with enquiries outside these hours. Academic Staff who are on sabbatical leave are not available for office hours.

If you have waited for at least 15 minutes to see a lecturer during their office hours and you are unable to locate them, please inform the School of Management Reception who will try to locate them for you. Please also remember to knock and wait for a reply before entering any of the Academic offices.

2.3

Email

The College provides an email address for all students free of charge and stores the address in a College email directory (the Global Address List). Your account is easily accessed, both on and off campus, via:  the student portal: https://campus-connect.rhul.ac.uk/(Campus Connect) or  direct via Outlook.com: http://outlook.com/ Email to this address will be used routinely for all communication with students.

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Email may be used for urgent communication and by course tutors to give or confirm instructions or information related to teaching so it is important that you build into your routine daily checks. Email communications from staff and all the Faculty Administrators should be treated as important and read carefully.

The College provides a number of PC Labs around Campus for student use, and you can also use your own laptop/smart phone etc., so the Department expects you to check your email regularly. It is also important that you regularly clear your College account of unwanted messages or your in-box may become full and unable to accept messages. Just deleting messages is not sufficient; you must clear the ‘Sent Items’ and ‘Deleted Items’ folders regularly. It is your responsibility to make sure your College email account is kept in working order. If you have any problems contact the IT Service Desk http://itservicedesk.rhul.ac.uk/ The School of Management will only use the address in the College Global Address List and does not use private or commercial email addresses, such as Hotmail or Gmail. Students who prefer to use commercial email services are responsible for making sure that their College email is diverted to the appropriate commercial address. Detailed instructions on how to forward mail can be accessed by visiting http://help.outlook.com/ and searching for forwarding. This process is very easy, but you do have to maintain your College account. When you delete a forwarded message from, say, Hotmail, it will not be deleted from the RHUL account. It is your responsibility to then log onto your College account regularly to clear out unwanted mail from your inbox and sent items so as to ensure it can receive mail.

If you send an email to a member of staff in the Department during term time you should normally receive a reply within 3-4 working days of its receipt. Please remember that there are times when members of staff are away from College at conferences or undertaking research.

2.4

Post and Pigeonholes

The Department allocates alphabetical pigeonholes where all student post will be deposited. The pigeonholes are located in the Moore Building opposite room 14.

Please note: that your mailing address for mobiles, banks, etc. should have your Hall’s address not the Department’s. All mail not collected by the end of term will be kept until September 1st the following academic year, after which it will be destroyed.

2.5

Telephone and Postal Address

School of Management Royal Holloway, University of London Egham Hill, Egham Surrey TW20 0EX Phone: +44 (0)1784 276213 Email: Management-School@rhul.ac.uk

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2.6

Your Details

It is your responsibility to ensure that your telephone number (mobile and land line) and postal address (term time and forwarding) are kept up to date on the Student Portal (Campus Connect). There will be occasions when the Department will need to contact you urgently by telephone or send you a letter by post. The Department does not disclose student’s addresses and telephone numbers to anyone without the student’s specific permission to do so.

2.7

Where to Find Information

Most of the information you require will be posted on the UG Information Vault on our web pages www.rhul.ac.uk/management/ugmotd.html We will also use the television screen in the Reception for general information and your College email account for notices and more specific information.

It is your responsibility to check web pages, the television screen and your College email regularly.

There is a notice board next to MX34 for student use. Please do not use the notice boards in the Moore Building for personal notices as these will be removed.

2.8

Personal Advisers and Student Counsellors

A personal tutor will have been assigned to you already and you will have a time to meet with them during Welcome Week. The lists are located on the UG Information Vault and emailed to you individually. If you have not been allocated a personal tutor by the end of October, please e-mail your Year Administrator.

It is important that you establish a relationship with your personal tutor as soon as possible. Members of staff operate an “Office Hours” system, whereby they set aside two hours a week for student appointments. This may work on a first come first served basis, or the Tutor may offer specific time slots for you to sign up against. Please arrange to make an appointment to see your personal tutor as soon as possible.

The role of the tutor is to act as a friendly face; they are someone who can be relied upon to write references and should be consulted if the student has any nonacademic problems. Should you have specific academic queries, then you should make arrangements to see either the course lecturer or your workshop leader.

Personal Tutors cannot counsel students who are experiencing specific personal, health or housing problems; however they can direct students to the appropriate campus services.

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2.9

Questionnaires

Feedback Questionnaires Towards the end of each course, you will be asked to complete a short questionnaire that is designed to assess reactions to courses and lecturers. The objective is to pick up any problems that may have occurred, with a view to rectifying the situation in the future. Your co-operation in completing these questionnaires is much valued. These are then used in the School’s Annual Review where your information may help the School to improve the courses or our service to you.

3 Teaching You are expected to be in the UK and engaging with your studies during term time.

In the case of an emergency which requires you to leave the country and/ or miss lectures/ seminars/ practical’s etc., you are expected to keep your department informed and fill in a Notification of Absence Form (see attendance requirements).

During the summer term, after the summer examination period, you are expected to attend all required academic activities organised by your department(s) and to be available should you be required to meet with College staff for any reason.

3.1

Study Methods and Expectations

Remember that lectures provide an overview of a subject, but are not an end in themselves. Ideally, lectures should form the basis for your own further reading and research. To this end, in each course that you take, you will be given references, to academic journal articles as well as books, for further reading. Similarly, the textbook recommended for each course should be seen as a helpful introduction to the course. Seminars and workshops provide you with an opportunity to discuss a topic, ask questions, and develop practical skills. They are invariably linked with the lecture course, and in order to benefit fully from them, you should have thoroughly studied any relevant lecture notes and textbook chapters. Frequently, you will be asked to undertake particular assignments as preparation for a forthcoming seminar or workshop.

At University you are exploring knowledge for yourself within frameworks of guidance offered by lecturers. You can expect a considerable number of lectures, seminars and workshops, all of which you must prepare for. Many students on first arriving at University, to read Management are surprised to discover how much work they must do by themselves. As a general rule, we expect you to study for at least eight hours per day during the week and up to three hours per day over weekends. To benefit from your degree, you need to acquire the habits of research, reading, learning and library work. In addition to work specifically undertaken for a course, you should also begin to read on a wider basis, including quality newspapers and journals such as The Financial Times, The Economist, the British Journal of Management, and the Harvard Business Review. Such reading will inform all aspects of your degree studies, bringing home the importance and contemporary relevance of the issues under review.

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3.2

Term Dates for 2013 - 2014

Autumn term: Monday 22 September to Friday 12 December 2014 (12 weeks) (Four-week Christmas break) Spring term: Monday 12 January to Friday 27 March 2015 (11 weeks) (Four-week Easter break) Summer term: Monday 27 April to Friday 12 June 2015 (seven weeks) Graduation ceremonies 13-17 July 2015 3.3

Reading Week

November 2014: Monday 3rd to Friday 7th February 2015: Monday 16th to Friday 20th 3.4

Attendance Requirements

The Department monitors your attendance, academic engagement and progress in order to offer you appropriate academic and pastoral support, and to identify where support from outside the Department may be necessary. Inadequate engagement on a course may lead to disciplinary action, which can result in the termination of your registration (see section on Disciplinary action) Students must 

attend all classes necessary for the pursuit of their studies



undertake all assessments, and



attend meetings and other activities as required by the Department.

A class is any learning and teaching activity and the term is used to encompass such things as: lectures, seminars, tutorials, workshops, advisor meetings etc. This means not simply turning up – but arriving having undertaken whatever reading, thinking, or research was identified as necessary preparation. You are also expected to arrive punctually - teaching activities are timetabled to start at 5 minutes past the hour and finish 5 minutes before the hour. You may be marked absent if you turn up late without good reason.

The department will monitor your attendance at your lectures and workshops. It is your responsibility to complete any attendance register that is circulated and to make sure that your attendance has been noted. The activities at which your attendance is monitored may vary depending upon the discipline in which you are studying. Please note: that you are not permitted to ask fellow students to sign the attendance register on your behalf if you cannot attend.

It is important that you attend all the learning activities related to your programme of study. Whilst attendance is compulsory at all learning activities, it is recognised that emergencies may occur at any time throughout the year, and therefore a 13

minimum 70% attendance level has been set. You should also be aware that there may be some courses which you study which have a specific course attendance requirement. If you face difficulty in attending any classes or undertaking an assessment, it is your responsibility to inform the department(s) in which you are studying and provide a satisfactory explanation. As long as you are meticulous and honest in reporting and explaining these exceptions, we aim to be understanding in our response.

You must manage your time so that any paid employment, voluntary or other activities fits around the times when you are required to be in a class. You are reminded that Undergraduate Regulation: https://www.royalholloway.ac.uk/ecampus/documents/pdf/regulations/undergrad uateregulations.pdf stipulates that the amount of paid work undertaken by a student enrolled with the College on a full-time basis shall not exceed 20 hours per week during term time. No student may undertake paid work which may conflict with his/her responsibilities as a student of the College.

If you are having other problems that are causing you to miss classes, you should talk to your Personal Tutor, year Academic Coordinator or another member of staff, or visit the Student Advisory Service or Students’ Union before your problems get out of control. There are many people who can provide support - see Support on http://www.rhul.ac.uk/forstudents/home.aspx & http://www.su.rhul.ac.uk/advice/ but remember - they cannot help if you do not ask.

In recognition of its legal responsibilities under the Equality Act 2010, the College may adjust the attendance requirement. It will only do this when such adjustment does not compromise competence standards, or the ability of the student to reach the learning outcomes of the course. Any need to adjust attendance requirements will be treated case by case and discussed by the department with the Disability and Dyslexia services and Academic Development Services.

3.5

Notification of Absence

This guidance applies if you are absent from classes for any reason.

You must: a. Advise your department – You must advise your Year Administrator b. Complete the Notification of Absence Form available from the ‘Studying’ tab on the Student Home page. www.rhul.ac.uk/attendance c. Copies of the Notification of Absence Form – Self certification are also available from the Health Centre. d. Submit the paperwork to your Year Administrator either before your absence or within FIVE working days of the end of the period of absence.

Failure to do so may result in the absence being counted as unacceptable and counting against the minimum attendance level. This can either be via hard copy or soft copy to the Year Administrator. e. Ensure that you meet any departmental requirements concerning notification of absence or request for leave of absence as you may be required to meet formally with the Programme Director.

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Please note that filling in a Notification of Absence Form does not mean that your absence will be excused. It is your responsibility to follow up with your department to check whether or not your absence has been deemed acceptable (excused) or unacceptable (not excused).

This table shows the documentation that is required should you be absent for any reason.

Reason for absence Illness up to and including 5 consecutive term-time days (excluding Saturdays and Sundays) Illness for more than 5 consecutive term-time days (excluding Saturdays and Sundays) Unrelated to sickness

Leave of absence request

Documentation required Completed Notification of Absence Form – Self Certification www.rhul.ac.uk/attendance Completed Notification of Absence Form - Self Certification plus Formal Medical Certification signed by the Health Centre, your GP or hospital consultant Notification of Absence Form plus supporting evidence (see www.rhul.ac.uk/attendance for details of documentation required.)

Notification of Absence Form plus any departmental requirement must be met

Note:  If you should be absent for a prolonged period, it is important that you keep in touch with your department.  Departments will monitor the frequency of self-certified absences, and a Head of Department may request that you provide a doctor’s medical certificate, in multiple and sustained instances of self-certified illness.  It is at the discretion of the Department as to whether any absence is deemed acceptable or unacceptable (see www.rhul.ac.uk/attendance for details of what constitutes ‘acceptable’ and ‘unacceptable’ circumstances relating to absence). If deemed unacceptable the absence will be recorded as such and will count against the minimum attendance level.

If you are absent from an examination or assessment then you must follow the guidance in the Essential Examinations Information. https://www.royalholloway.ac.uk/ecampus/academicsupport/examinations/exami nations/home.aspx For further details on the kinds of circumstances where absence may be deemed as ‘acceptable’ and ‘unacceptable’ and for the type of supporting evidence that you may be required to provide, as justification of absence, please click on ‘Studying’ tab on the Student Home page. www.rhul.ac.uk/attendance.

3.6 Consequences of Failing to Attend The Department will follow College Regulations on non-attendance. Please refer to the College Student Handbook and Regulations for details. http://www.rhul.ac.uk/forstudents/studying/academicregulations/home.aspx 15

Communication with Lecturers if you have a problem You may have issues or difficulties about a particular course that you wish to discuss.

You should approach the lecturer or the tutor of your seminar/workshop group. If they are unavailable, then please contact the Course Co-ordinator. If you would like to discuss issues related to your specific degree programme as a whole, rather than an individual course, you should talk to your year Academic Coordinator. The best time to do this is during the Lecturer or Workshop tutor’s office hours (see section 2.2).

3.7

Meetings with Staff

You are likely to be ‘invited’ to meet with a member of academic staff in your department:  If you fail to attend all learning activities in two consecutive weeks without providing an explanation.

If your pattern of absence is:  Considered to be having an effect your work or causing concern for your wellbeing  Pointing to a possible disability that you may not have disclosed.  Where your attendance is approaching the minimum attendance level.

You should take any meeting ‘invitation’ seriously. If you should have problems you are being offered an opportunity to seek advice and assistance. At the meeting the Department’s expectation of you will be made clear and the formal disciplinary process will be outlined to you.

3.8

Disciplinary Action

Should you choose not to pay attention to your studies, then formal disciplinary action may be implemented. You could be issued with a formal warning which can escalate to the termination of your registration at the College: https://www.royalholloway.ac.uk/ecampus/documents/pdf/undergraduateregulati ons;terminationofregistration.pdf On courses where there is a specified attendance level requirement, the Departmental Sub-Board of Examiners may judge that you have not fulfilled the learning outcomes of a course and award the outcome of Attendance Fail (AF) for the course. Students who receive the outcome of AF for a course have not passed the course; they are not permitted to re-sit the assessment for the course and must repeat the course in attendance in order to complete it.

Thus the outcome of AF can prevent your progress to the next year of your degree programme, or even from graduating.

In situations where documented severe difficulties are experienced by a student, the College will make every effort to support the student and counsel them as to the best course of action.

However, there may be cases where, although nonattendance is explained by an acceptable reason, the student’s level of attendance falls to a level which compromises educational standards or the ability of the student to reach the learning outcomes of the course. In such cases it will be necessary to implement disciplinary procedures as detailed above.

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3.9

Withdrawal of Visa

If you are in receipt of a Tier 4 (general) student visa you should be aware that it a legal requirement for Royal Holloway to report any student admitted to the College on a student visa which does not appear to be in attendance to the UKVI. Such students will be issued with warnings, both formal and informal, and failure to respond to these warnings will result in the College notifying the UKVI and the student having their student visa withdrawn.

4 Degree Structure Full details about your programme of study, including, amongst others, the aims, learning outcomes to be achieved on completion, courses which make up the programme and any programme-specific regulations are set out in the programme specification available on: http://www.rhul.ac.uk/coursecatalogue/home.aspx 4.1

Timetables and Course Details

Timetables and course details are posted on the UG Information Vault on the web and on relevant Moodle pages. Make a point of regularly checking these pages, particularly at the beginning and end of term. Notices about the collection and return of assignments, and, in the Summer Term, examination details will be displayed on these pages as well as emails sent by your tutors or year administrators.

The School of Management also requires you to check your college e-mail regularly for messages regarding courses, return of assignments, changes to lecture/workshop timetables, notes, etc.

4.2 Course registrations You can only register for a total of four course units (120 credits) in each academic year (this excludes courses which are being re-sat). While you have the option of changing courses early in an academic term subject to agreement from the department, once you have submitted assessment for the course, you may not replace it with another either in that term or in a subsequent term (e.g. Spring term).

Any courses that you wish to take on an extracurricular basis (that is, as extra and not counting towards your degree) must be identified at the start of the academic year or before any assessment has been completed for the course.

4.3

Organisation of Courses

Most Management courses have a weekly lecture. You are expected to read recommended texts and other works which give a fuller and more specialised treatment of topics covered in lectures. All reading materials should be available from the Moodle site for each course. You are expected both to prepare carefully and to participate actively in workshops and seminars. Selected practical and theoretical issues are treated in workshops or seminars as appropriate. Once you have been allocated your workshop you may not change, unless there is a clash, and then only with the consent of both workshop tutors.

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4.4 Change of Programme You are only permitted to change programmes up to a maximum of three weeks after the start of teaching (excluding Welcome Week) with the following exceptions: • •

If the change is only in degree pathway title, which does not affect the course units taken and you are still taking the correct course units (worth 120 credits in total) as detailed in the relevant programme specification; If the change does affect the course units taken and you have to pick up an extra half unit in the Spring term but you would be taking the correct course units as detailed in the relevant programme specification and would have no less than 120 credits.

4.5

Degrees Offered

Management courses are available to six categories of students: Single Honours Students reading for the BSc in Management Single Honours with Pathways Students reading for the BSc in Management with a specialisms in Marketing, Accounting, Information Technology, International Business, Human Resources, Sustainability or Entrepreneurship Major Honours Students combining Management with another subject; (75% in Management 25% in the Minor subject) Joint Honours Students combining Management and another subject in equal proportion; (50% in Management and 50% in the other Department) European Studies Students reading Management as a part of their Social Sciences Options Minor Honours Students reading Management as a minor part of a combined degree (25% in Management with 75% in the Major subject) 4.6

Interruption of Studies

In the case that you might be contemplating an Interruption of Studies, you need to arrange for your request to be formally processed, prior to the issue of the examination entry which is sent to students in November each year. You should see your year Academic Coordinator should you wish to interrupt or withdraw from the College.

4.7

Opportunities for Study Abroad

If you are interested in studying in another country, you should speak to the Overseas 18

Exchange Co-ordinator, Dr Chin-Ju Tsai, Founders Building FBE155, ChinJu.Tsai@rhul.ac.uk In all aspects of its work, the School of Management is committed to an international and comparative perspective. We encourage individuals to gain experience, knowledge and understanding through travel, working and studying abroad.

Many students will wish to gain overseas experience during vacations, but others may actually wish to take a year out to study at a university in another country. To further this end, there is an extensive network of universities with which students are exchanged on a regular basis, either for a single term or a full academic year. Our exchange options can be divided into two: either in France via the Erasmus scheme, or outside Europe, through the International Exchange scheme, in Australia, Canada, Hong Kong, Japan, Korea, New Zealand, Singapore or the USA. Under the Erasmus framework, the School of Management currently has a bilateral exchange agreement with Ecoles des Praticiens du Commerce International (EPSCI Groupe ESSEC), European Business School, Stockholm University School of Business and UniversitĂ degli Studi di Genova.

In Australia, the College has links with the University of Melbourne, Flinders University (Adelaide), University of Sydney, University of Queensland, Brisbane, and the University of Western Australia, Perth. In the USA, the College currently has bilateral exchange agreements with the following institutions: Arizona State University, Boston College, University of Florida, University of Massachusetts at Amherst, Mount Holyoke College (Massachusetts), New York University, Tulane University (Louisiana) and Washington College (Maryland). In Canada, we have agreements with the University of Alberta, Edmonton, Concordia University (Montreal), University of Ottawa and the University of Toronto.

In Japan, there are links with the universities of Keio and Waseda, and Ritsumeikan University in Kyoto. International exchange options are also available at the University of Hong Kong, Korea University, Victoria University of Wellington in New Zealand and the National University of Singapore.

19

Final Year (Honours Level) Course Title

MN3035 Marketing Research

Autumn

Unit Value 0.5 cu

MN3045 International Financial Accounting

Spring

0.5 cu

MN2041

MN3055 Consumer Behaviour

Spring

0.5 cu

MN2061

MN3145 Multinational Enterprise

Autumn

0.5 cu

MN2201

MN3215 Asia Pacific Multinationals in Europe

Spring

0.5 cu

MN2201

MN3225 European Business

Autumn

0.5 cu

MN2201

MN3245 Accounting for Corporate Accountability

Autumn

0.5 cu

MN1041 and MN2041

MN3271 International Human Resource Management MN3285 Managing Organisational Change

Autumn/Spring 1 cu

MN2071

Spring

0.5 cu

MN2201

MN3295 The Individual at Work

Autumn

0.5 cu

MN2201

MN3301 Modern Business in Comparative Perspective MN3311 Dissertation

Autumn/Spring 1 cu

MN2201

Autumn/Spring 1 cu

MN2201

MN3321 Project Management

Autumn/Spring 1 cu

MN3345 Strategic Management Accounting

Spring

0.5cu

MN2201 and MN1025 or MN1015 or similar MN1041 & MN2041

MN3365 Strategic Finance

Autumn

0.5cu

MN1041 & MN2041

MN3425 Strategies for the Information Age

Autumn

0.5 cu

MN2021

MN3455 Advertising and Promotion in Brand Marketing MN3481 Business, Sustainability & Society MN3495 Clusters, Small Business and International Competition MN3501 Managing Beyond Profit MN3555 E-Commerce

Spring

0.5 cu

MN2061

Autumn/Spring 1.0 cu Spring 0.5cu

MN2201 MN2201

Autumn

0.5 cu

MN2021 or MN2061

MN3605 Small Business Management and Growth

Autumn

0.5cu

MN2201

Course

Term(s)

Prerequisites MN2061

Autumn/Spring 1.0 cu

20

Final Year Programme - Single Honours and Specialisms Degree Programme BSc Single Honours Management Management with Accounting Management with Marketing

MN3301

MN3035

MN3045

MN3055

MN3145

MN3215

MN3225

MN3245

MN3271

Core

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core

Optional

Core PR

Optional

Optional

Optional

Optional

Core PR

Optional

Core

Core PR

Optional

Core PR

Optional

Optional

Optional

Optional

Optional

Management with HR

Core

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core PR

Management with I.T Management with International Business

Core

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core

Optional

Optional

Optional

Core PR

Core PR

Core PR

Optional

Optional

Degree Programme BSc Single Honours Management Management with Accounting Management with Marketing

MN3285

MN3295

MN3321

MN3345

MN3425

MN3455

MN3365

MN3495

MN3555

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core PR

Optional

Optional

Core PR

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core PR

Optional

Optional

Core PR

Management with HR

Core PR

Core PR

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Management with I.T Management with International Business

Optional

Optional

Core PR

Optional

Core PR

Optional

Optional

Optional

Core PR

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Core PR

Optional

MN3311, MN3481, MN3501, MN3405, MN3605 Optional Optional Optional

Optional

Third Year Programme - Management Major Honours Students may choose two units from below (pre-requisites apply) Degree Programme BSc Management with Mathematics

MN3301 Core

MN3035, MN3045, MN3055, MN3145, MN3215, MN3225, MN3245, MN3271, MN3285 MN3295, MN3321 MN3341, MN3425, MN3455, MN3481, MN3495, MN3555, MN3501 Optional 21

Plus required units as set out by the Maths Department

Third Year Programme - Joint Degrees MN3301 plus one Management unit or two half units from below: Degree Programme

MN3035, MN3045, MN3055, MN3145, MN3215, MN3225, MN3245, MN3271, MN3285, MN3295, MN3321, MN3345, MN3365, MN3425, MN3455, MN3481, MN3495, MN3501, MN3555, MN3605 Optional

MN3301

Modern Languages and Management

Core

Computing and Business

Core

Optional

Economics and Management

Core

Optional

Mathematics and Management

Core

Optional

Third Year Programme - Minor Honours Management One Management unit or two half units from below: Degree Programme Mathematics with Management (General Pathway)

MN3145

MN3225

MN3271

Optional

Optional Optional Optional Optional Optional

Any two from Degree Programme Mathematics with Management (Accounting Pathway)

MN3345

MN3045

MN3245

Core

Core

Core

22

MN3285

MN3295

MN3321

Third Year Programme - Minor Honours Management One Management unit or two half units from below: Degree Programme

MN3145

MN3225

MN3271

MN3285

MN3295

MN3321

Computer Science with Management (General Pathway)

Optional

Optional

Optional

Optional

Optional

Optional

Any two from Degree Programme Computer Science with Management (Accounting Pathway)

MN3345

MN3365

MN3245

Core

Core

Core

BA European Studies: Management Components Third Year Programme Main Social Science OR Optional

MN3301 Core

MN3301 and MN3225 plus one half unit from below:

Third Year Programme Main Social Science AND Optional

MN3301

MN3225

Core

Core

MN3145, MN3215, MN3285, MN3295 Optional

If you have taken and passed MN2061 you may also take: MN3035 or MN3055 Optional

Individual Course Unit Information Please refer to full course specifications on the School of Management web site and Moodle (www.moodle.rhul.ac.uk )

23

4.8

Useful Supplementary Courses

CeDAS Academic Skills Programme 2014-15 CeDAS (the Centre for the Development of Academic Skills) offers a range of courses, workshops and 1-to-1 tutorials that aim to ensure all students at Royal Holloway reach their full academic potential. Here is an outline of our services for 2014-15.

I.

Academic Skills for All CeDAS runs a number of interactive workshops in the Autumn and Spring terms that are open to all students. These workshops give you a sound introduction to many of the key skills you need to perform well in your university studies. You can develop skills for most aspects of academic writing as well as for seminars, presentations and groupwork. If you attend these workshops, you can earn Royal Holloway Passport points.

II.

Academic English for International Students CeDAS offers a suite of courses specifically designed for international students (including EU students) whose first language is not English. By attending these courses you can pick up the skills and language you need to communicate successfully in your academic studies. Courses run in the Autumn and Spring terms and comprise either 4 weekly classes, or, for our longer courses, 8 weekly classes. If you attend these courses, you can earn Royal Holloway Passport points.

III.

Academic Skills for Your Subject CeDAS also run workshops that are embedded into the curriculum of academic programmes. These have proven to be highly effective because the skills you learn are closely connected to particular academic tasks - especially writing tasks - within a specific discipline. Further details about this provision are to be found in the course information of participating departments.

IV.

1-to-1 Writing Tutorials CeDAS offers all taught students the opportunity to gain help and advice on their academic writing. You can book up to three 30-minute tutorials per term with a specialist tutor who can provide input on many elements of your academic writing.

Please note: 1-to-1 Writing Tutorials are developmental. It is an opportunity for you to clarify the way you express ideas through face-to-face discussion with a reader. Your tutor will not proof-read your work.

V.

Maths and Statistics Support From January 2015, CeDAS will begin offering 1-1 Maths and Statistics Support sessions for undergraduate and post-graduate (taught) students in selected subjects. The aim of these sessions will be to develop your confidence and skills, and ultimately to help you solve mathematical problems independently. The 1-to-1 sessions will be available to book from January 2015; details to be confirmed and publicised at the end of Autumn term 2014.

24

Online Resources There are several online resources to support students' academic skills development and language learning. Here are some subscription resources available to Royal Holloway students.

Skills4Study Campus is an interactive e-learning resource that helps you understand, practise and improve core skills needed for successful study: writing, critical thinking, reading and note-making, referencing and understanding plagiarism, and exam techniques.

EAP Toolkit offers a set of 100 learning activities (75+ hours of study) which provides an introduction to a wide range of academic study skills for international students Tips and Techniques for Exam Success provides a collection of resources that will help you meet the challenges of summer term exams at Royal Holloway.

Further information - CeDAS is based in the International Building, ground floor. To access CeDAS resources or to book a workshop, courses, or a tutorial, simply go to: www.royalholloway.ac.uk/ecampus/cedas IT Skills

The IT Department offers a range of IT Skills Session that are designed to equip you with effective transferable skills for use whilst at University and beyond. These sessions can enhance your skills and help you to produce high quality academic work, through topics such as: Microsoft Word, Excel, PowerPoint, and creating webpages.

Details of the programme, along with how to book sessions and access Self-Study packs, can be found by visiting the IT Training webpage at: www.royalholloway.ac.uk/IT/training

5 Facilities 5.1

Library

The Bedford Library provides a wide range of books and journals, as well as access to a growing collection of electronic resources. Most journals are now delivered electronically, mainly via the Business Source Complete and Emerald Management 120 Databases in the case of Management.

If you cannot find the specific items that you require in the libraries, it is possible to order items from other libraries, by inter-library loan, or to gain access to the Senate House Library or other university libraries. You can obtain further information on this by asking at the library helpdesks. The Information Consultant for School of Management is Kim Coles, who can be contacted at: kim.coles@rhul.ac.uk The Library provides a range of training sessions designed to enhance your existing library and research skills. These are available in both class-based and self-study formats. For information on available sessions and to book a place, go to: https://www.royalholloway.ac.uk/library/helpandsupport/helpandsupport.aspx 5.2

Photocopying and Printing

A number of printers and photocopiers are situated within the Libraries and Open25

Access PC Labs around Campus. A charge is made for all printing, which is carried out via your Computer Centre Printing Account.

You will have a ÂŁ10 printing allowance for each term (ÂŁ30 over the academic year) for your printing.

You can use copier-printers (MFDs) located in the libraries, the Computer Centre and many PC labs, which will allow you to make copies in either black and white or colour.

Further information is available online: https://www.royalholloway.ac.uk/library/usingourlibraries/photocopyingandprinting.aspx 5.3

School of Management CBT Lab

There is a Computer Based Teaching Laboratory (CBT) in the Moore Complex equipped with 30 computers. This Lab is for the exclusive use of Management Students (i.e., those who have Management in their degree title). This facility is open 24 hours a day and your Computer Centre swipe card will gain access to the building outside normal office hours.

You will, of course, not be able to use the Lab when it is in use for teaching. Please consult the timetable outside the door.

Please do not bring food and drink into the CBT Lab. Abuse of this facility may lead to your suspension from the CBT Lab. You should note that there are Security Cameras operating in the CBT Lab.

6 Assessment Information 6.1

Submission of Written Work

ALL deadlines are 12.00 noon for work which will be assessed as part of your final grades. Some courses will only require an electronic version of your work, some will require a hard copy AND an electronic copy. Please check individual course outlines and Moodle pages for how the work should be submitted.

For Courses Requiring a Hard Copy of Your Work You are required to pick up a Student Assessment Feedback Form from Reception which you will need to fill in and then attach to your work. You will need your Course Code (e.g.MN1205), your College ID number (e.g.100754321) and your Turnitin paper receipt number.

Your essays should be submitted in this order (front to back) 1. Student Assessment Feedback Form, (from Reception) 2. Student Information Page (from the UGIV for you to download), 3. Body of Work, 4. Bibliography.

26

Your work will not be accepted without a turnitin paper ID number, and you will be told to go and submit your work via the Moodle Page and return with the paper ID number, which will be emailed to your College account. This may make your submission late and open to the College penalties.

For Courses Requiring an Electronic Copy Only Submit the work via the course Moodle page: you will receive a receipt via your College email account to confirm submission. Once the work has been marked and recorded, you will be notified by your Year Administrator that your feedback and grades are available to view via the Moodle page.

It is vital that ALL your electronic submissions have the file name in this format: College ID_Course Code_Assignment Number, e.g. 100789456_MN1205_1 Group Work Please ensure that ALL members of the group have their College ID Number placed on the Student Assessment Feedback Form and Student Information Page.

Only one member of the group should submit the work through Moodle, again ALL group members’ ID numbers should be on the Feedback form when submitting electronically.

Failure to put a Student ID number on this form may result in that student not having their mark recorded. Again Reception will not accept any work which has not already been submitted electronically through Moodle.

The return of group work differs as the student whose College ID is first on the list will get the body of work back, and will be responsible for other group members to receive a photocopy of the Group Assessment Feedback Form with comments and marks on it.

Full instructions on this process are on the UG Information Vault (UGIV). You can also find a copy of how to submit your work electronically through Moodle here. The timely submission of assignments is your responsibility, and excuses - such as finding a long queue in the Computer Centre to print out - will not be accepted.

You will receive an electronic receipt from TurnItIn via email to your College email address. It is your responsibility to keep this safe as proof of submission. You are strongly recommended to keep a copy of all submitted assignments.

DO NOT hand work for assessment directly to the Course Tutor/Lecturer.

27

6.2

Example of Student Information Page for Assignments

COLLEGE NUMBER e.g. 100712345 (can be found on the bottom left hand corner of your College Card) Year:

1

Course Code

e.g. MN1105

Course Tutor:

e.g. Professor Tony Stark

Assignment No.:

1

Degree Title:

e.g. IronManagement

Question Title:

e.g. Off-World Technology, good or bad, discuss

All course work is anonymously marked so NEVER put your name on any work you submit; ONLY use your College Number.

6.3

Essay Writing and Referencing Guide

Please refer to the Essay Writing and Referencing Guide which was included in the Welcome Pack, copies of which are on the School of Management UG Information Vault (UGIV) web site. This includes information on how to write undergraduate essays in Management; plagiarism and how to avoid it; and sets out the Harvard system of referencing to be used in essays submitted to the School of Management.

6.4

Extensions to Deadlines

Medical or exceptional circumstances may prevent you from submitting a piece of work on time. If so, you must obtain before the deadline an Extension Request Form from your year administrator. Once this has been agreed, you will be contacted with the revised submission date.

Please note that extensions are only granted in exceptional circumstances.

28

6.5

Return of Work

You will be emailed by your Year Administrator when work is ready for collection. Hard copied can be collected from the UG Office, courses where work was marked electronically can be retrieved from the course Moodle pages.

You can collect work during office hours from the UG Office, (Moore Building Room 011). You must remember to bring your College Card with you when you collect work. If you have this readily accessible then this will speed up the process. If you cannot collect the work yourself then a friend can do this for you. You must email your year administrator giving permission and quoting your College ID Number along with the name and College ID number of the person collecting the work.

Under no circumstances should you give anyone your College Card to collect work.

6.6

Illness or Other Extenuating Circumstances

If you are taken ill or there are other extenuating circumstances that you believe have adversely affected your performance in relation to any aspect of your course/programme (for example, your attendance, submission of work, or examination performance) at any point during the academic year, you must inform your department(s)/school(s) in writing, and provide the appropriate evidence. Please read the Instructions to Candidates issued by the Examinations Office: https://www.royalholloway.ac.uk/restricted/contensis/exams/documents/pdf/instruction stocandidates.pdf for full details on how and when to inform your department about such circumstances as well as the deadline for submission of such information.

Absence from an examination / failure to submit coursework If you miss an examination or fail to submit a piece of assessed coursework through illness, or other acceptable cause for which adequate documentation is provided in accordance with the section, illness or other extenuating circumstances in the Instructions to Candidates the Sub-board of Examiners may take this into account when considering your results.

Special arrangements for examinations for disabled students and those in need of support For all such students there is a process to apply for special arrangements for your examinations and other forms of assessment. Such requests should be made to the Disability and Dyslexia Services, which will carry out an assessment of your needs. Please see the section Students in need of support (including disabled students) for further guidance about registering with the Disability and Dyslexia Services.

29

6.7 Policy and Marking Criteria All coursework is first marked using the Student Assessment Form. It is Department policy to moderate all forms of assessment in the following manner; All Fails must be moderated as well as all borderlines (e.g. 59%) and 10% of the remaining assessments.

When assignments are marked by a team, the Course Co-ordinator will set out standards of marking and indicative answers and ensure there is standardisation between markers.

30

6.8

Assessment Grid for Undergraduate Examination, Essays & Presentations

Assessment Grid for Undergraduate Group Presentation FIRST CLASS

85% +

70-84%

Focus and overall effort Relevant, original, thoughtprovoking Explicit, relevant with touches of originality

Structure and organisation Clear, original, excellent organisation and continuity Clear organisation with excellent continuity from start to finish Mostly clear and appropriate structure with reasonable continuity

UPPER SECOND

60-69%

Explicit, accurate and interesting

LOWER SECOND

50-59%

Satisfactory, relevant but rather pedestrian

Evident structure though problems of balance affects effectiveness

THIRD CLASS

40-49%

Partial, fragmented and rather out of focus Fragmented, out of focus and weak analysis

Some structure but tends to ramble. Poor sign-posting

Lacks focus and shows weak or careless analysis

Rambling with no sense of organisation or structure

30-39% FAIL

1-29%

Rambling, poor organisation and continuity

Evidence of research Comprehensiv e research represented and evaluated Broad range of sources consulted and evaluated Good range of relevant sources with sound evaluation Some relevant sources, perhaps weak evaluation

Personal and interpersonal skills Excellent, professional personal & interpersonal skills Clear, audible, and wellcoordinated

Use of aids

Clear, audible and effective coordination

Professional and effective use

Audible but lacks engagement; satisfactory coordination

Few relevant sources consulted and little evaluation Little reference to relevant research, poor evaluation Little or no evidence of research

Weak clarity and inconsistent or minimal coordination Lacks clarity and mostly uncoordinated

Appropriate choice; maybe distracting or poorly integrated Ineffective or inhibiting use

Weak personal skills and mostly or entirely uncoordinated

31

Timing and pacing Precise timing and appropriate pacing Precise timing and appropriate pacing Almost to time and generally well-paced

Audience involvement

Slightly over or under time, and pacing could be improved

Limited attempts to engage audience. Responses are basic and reveal some misunderstandings

Not used or ineffective use

Runs over or under time, with pace too fast or too slow Severe over or under run, too fast or too slow

Little attempt to engage audience; responses that reveal gaps in knowledge and understanding No attempt to engage audience; gives erroneous or illinformed responses

Not used or ineffective use

Severe over or under run, too fast or too slow

No attempt to engage audience; gives erroneous or illinformed responses, or unable to response

Professional and enhancing use Professional and effective use

Involvement encouraged.

Questions answered with authority and originality Involvement encouraged. Skilful and knowledgeable responses

Good audience involvement and responses demonstrate sound knowledge

6.9 FIRST CLASS

Assessment Grid for Undergraduate Examination Essays

85% +

70-84%

UPPER SECOND

60-69%

LOWER SECOND

50-59%

THIRD CLASS

40-49%

30-39% FAIL 20-29%

0-19%

Understanding & argument Deep, critical, near comprehensive understanding; highly original interpretation of theoretical and conceptual issues; strong reflective appreciation and evaluation of topic Deep, critical and detailed understanding; originality in interpretation of theory and concepts; reflective evaluation of topic Clear and accurate understanding of theory and concepts, with general tendency towards synthesis rather than originality; no major gaps.

Basic or conventional understanding; tendency to descriptive (asserted) knowledge of main ideas Limited, very predictable argument, possibly broken, incomplete or inaccurate in places. Resort to assertion with no reflection

Structure & focus Highly coherent structure facilitates clear focus and compelling argument; concepts and theories deployed with strong sense of relevance; strong introduction and conclusion Coherent structure with clear and sustained focus; relevant use of concepts and theories; clear introduction and conclusion

Range of knowledge Broad, deep knowledge of wide range of relevant authors and ideas; strong sensitivity to subtleties and ambiguities; awareness of status of knowledge in general literature

Writing style & expression Incisive, concise, fluent and accurate use of language, with near perfect control of grammar or expression

Significant broad range of relevant knowledge; able to cite authors and ideas accurately and some awareness of wider status of knowledge cited Substantial but uneven coverage of relevant knowledge, with an ability to cite references beyond those given in course

Incisive, concise, fluent and accurate, with no significant errors of spelling, punctuation or grammar

Appropriate structure, but lacks sustained focus, suggesting little planning or preparation.

Generally underwritten Simple structure to communicate a formulaic yet haphazard argument; may be short with poor introduction or conclusion

Knowledge is predictable and patchy, with some inaccuracies; lacks awareness of conditionality of knowledge Some evidence of learning; poor references or accuracy in using conceptual knowledge

Limited and fragmentary understanding, significant gaps/errors and personal assertion Inadequate understanding or ability to put together an argument

Weak or indistinct structure; lacks focus on set question; little attempt to introduce or conclude Inadequate structure and no focus on set question

Only marginal evidence of serious learning or reading

Little or no demonstration of understanding or argument; fails to address question; strewn with inaccuracies

Incomplete, fragmentary or chaotic structure, and no focus on topic

No evidence of relevant knowledge

Simple style, some errors of spelling, punctuation or grammar. Maybe some clumsiness of expression Simple style, strewn with spelling, punctuation or grammar errors. But adequate to communicate Inadequate style, with significant errors of spelling, punctuation or grammar Inadequate style, with significant errors of spelling, punctuation or grammar Inadequate style, with significant errors of spelling, punctuation or grammar

Generally clear structure allows solid focus on and integration around the topic

32

Very limited range of knowledge presented – mostly irrelevant

Fluent style, few spelling, punctuation or grammar errors

6.10 Assessment Grid for Undergraduate Essays FIRST CLASS

85% +

Intellectual qualities expressed Deep, critical, near comprehensive understanding; original interpretation of issues

Structure & organisation Highly coherent structure, excellent synthesis of secondary materials, innovative form Coherent structure, excellent synthesis of materials, some innovations in form

Level of reading Overwhelming evidence of in-depth, independent reading beyond recommended Significant evidence of indepth reading, some indications of independent reading Substantial coverage of recommended materials, evidence of reading beyond lectures and texts Limited further reading, adequate coverage of recommended texts

Quality of referencing Excellent presentation and accurate in-essay and bibliographical details to publishable standards Excellent presentation, accurate referencing and bibliography

Weak presentation, with little referencing; inadequate bibliographic detail Poor presentation, little or no referencing, inadequate or absent bibliography

70-84%

Deep, detailed understanding; some originality in interpretation

UPPER SECOND

60-69%

Clear understanding with no major gaps and consistent focus

Coherent structure, sufficient synthesis of materials to enable solid interpretation

LOWER SECOND

50-59%

Basic understanding and satisfactory knowledge, suitable focus, no original interpretation

Appropriate structure, draws heavily on lectures and workshops

THIRD CLASS

40-49%

Limited, general understanding; acceptable knowledge of subject; some omissions/inaccuracies, weak focus Limited and fragmentary understanding, little evidence of learning, significant gaps/errors; lacks focus Very limited range of knowledge, substantial gaps, out of focus, and no real evidence of relevant learning No or little demonstration of knowledge, fails to address question at all, strewn with inaccurate argument; no evidence of relevant learning

Simple but sufficient structure to communicate, formulaic argument based on lectures or texts Weak or indistinct structure, heavily dependent on direct teaching

Limited evidence of further reading; dependent on a few texts

Inadequate structure, no sense of logical argument

No evidence of further reading

Poor presentation, no referencing, inadequate or absent bibliography

Incomplete, fragmentary or chaotic structure, and no logical argument

No evidence of further reading

Poor presentation, no referencing, inadequate or absent bibliography

30-39% FAIL

20-29%

1-19%

33

No evidence of further reading

Well presented, detailed Harvard referencing, well formatted bibliography Adequately presented, good referencing, short but accurate bibliography

Writing style Incisive, fluent, few errors of spelling, punctuation or grammar Incisive, fluent, no significant errors of spelling, punctuation or grammar Fluent style, few spelling, punctuation or grammar errors Simple style, some errors of spelling, punctuation or grammar Simple style, strewn with spelling, punctuation or grammar errors Inadequate style, with significant errors of spelling, punctuation or grammar Inadequate style, with significant errors of spelling, punctuation or grammar Inadequate style, with significant errors of spelling, punctuation or grammar

6.11 Penalties for Late Submission of Work Please ensure you are aware of the deadlines set by the School of Management and also the requirements to meet this deadline, for example: you need to submit electronic and paper copies for your submission to be deemed complete.

All coursework should be submitted by the specified deadline. Work that is submitted after the deadline will be penalised as follows: 

For work submitted up to 24 hours late, the mark will be reduced by ten percentage marks. For example, an awarded mark of 65% would be reduced to 55%; and an awarded mark of 42% would be reduced to 32%.



For work submitted more than 24 hours late, the mark will be zero.

If you have had circumstances which have affected your ability to submit work by the deadline, these should be submitted in writing, accompanied by any relevant documentary evidence, to your department(s). As with all situations it is the discretion of the markers, whether to accept these as a reason for having not submitted work on time. Please see the section on applying for an extension to the deadlines set, and the section for details on submitting requests for extenuating circumstances to be considered.

6.12 Penalties for Over-Length Work The following College policy applies to all students on taught programmes of study: All over-length work submitted on undergraduate and taught postgraduate programmes will be penalised as follows: 

For work which exceeds the upper word limit by at least 10% and by less than 20%, the mark will be reduced by ten percentage marks*, subject to a minimum mark of a pass.



For work which exceeds the upper word limit by 20% or more, the maximum mark will be zero. * For example: an awarded mark of 65% would be reduced to 55%.

In addition to the text, the word count should include quotations and footnotes. Please note - that the following are excluded from the word count: candidate number, title, course title, preliminary pages, bibliography and appendices. The School of Management uses the Harvard Reference System and does not use any footnote system. Please refer to the Essay Writing Referencing Guide.

34

6.13 Plagiarism Plagiarism Please refer to the booklet on plagiarism the “Essay Writing and Referencing Guide” which has been given to you along with this handbook. You must understand that the School of Management and the College take plagiarism very seriously, and you should familiarise yourself with the College Policy on this.

Definition of Plagiarism 'Plagiarism' means the presentation of another person's work in any quantity without adequately identifying it and citing its source in a way which is consistent with good scholarly practice in the discipline and commensurate with the level of professional conduct expected from the student. The source which is plagiarised may take any form (including words, graphs and images, musical texts, data, source code, ideas or judgements) and may exist in any published or unpublished medium, including the internet.

Plagiarism may occur in any piece of work presented by a student, including examination scripts, although standards for citation of sources may vary dependent on the method of assessment.

Identifying plagiarism is a matter of expert academic judgement, based on a comparison across the student’s work and on knowledge of sources, practices and expectations for professional conduct in the discipline. Therefore it is possible to determine that an offence has occurred from an assessment of the student’s work alone, without reference to further evidence.

While many of you may well have a language other than English as your first language, this is not an excuse for copying directly from books and journals, electronic sources or from other colleagues. Students who continue to have difficulty with English should seek help from The Centre for the Development of Academic Skills (CeDAS) (tel: 01784-443829, or e-mail: royalhollowayinternational@rhul.ac.uk, which offers help and/or courses in English during the year.

Dealing with Plagiarism Where the School of Management has sufficient evidence of collusion (Secret or illegal cooperation or conspiracy in order to deceive others: OED) between students, or of the plagiarising of published or Internet materials, the students involved will be sent a letter via email outlining the allegation and will be asked to attend a meeting to present their view of the case. If it is established that plagiarism has taken place, then a range of penalties may be applied (see Regulations on Examination and Assessment Offences link below). In the most serious cases, there is the possibility that the student will be required to withdraw from the programme and the College.

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6.14 Assessment Offences The College has regulations governing assessment offences which can found on the following webpage: http://www.rhul.ac.uk/forstudents/studying/academicregulations/home.aspx Assessment offences include, but are not limited to plagiarism above, duplication of work, that is, submitting work for assessment which has already been submitted for assessment in the same or another course, falsification, collusion, for example, group working would constitute collusion where the discipline or the method of assessment emphasises independent study and collective ideas are presented as uniquely those of the individual submitting the work, failure to comply with the rules governing assessment (including those set out in the ‘Instructions to candidates’. The Regulations set out some of the types of assessment offences in more detail, the procedures for investigation into allegations of such offences and the penalties. Students are strongly encouraged to read these Regulations and to speak with their Personal Advisors or other members of staff in their department should they have any queries about what constitutes an assessment offence. The College treats assessment offences very seriously and misunderstanding about what constitutes an assessment offence will not be accepted as an excuse. Similarly extenuating circumstances cannot excuse an assessment offence. Students with extenuating circumstances which affect their ability to submit work should contact their departments about the possibility of an extension or other support.

6.15 Marking of Illegible Scripts It is College policy not to mark scripts which are illegible. If you anticipate that you may have difficulty in handwriting scripts which would lead to your scripts being illegible you should contact the Disability and Dyslexia Services: https://www.royalholloway.ac.uk/ecampus/welfare/disabledstudents/educationalsupportof fice.aspx 6.16 Academic Discipline, Monitoring of Progress & Formal Warning Procedure You can find the full regulations on the College’s Formal Warning Procedure at: https://www.royalholloway.ac.uk/ecampus/documents/pdf/regulations/undergraduatereg ulations.pdf Regulation numbers 101 through to 105.

6.17 Degree Award Requirements The Regulations governing progression and award requirements are set out in your Programme Specification: http://www.rhul.ac.uk/coursecatalogue/home.aspx and also more generally in the Undergraduate Regulations: https://www.royalholloway.ac.uk/ecampus/documents/pdf/regulations/undergraduatereg ulations.pdf If you do not pass a course at a first attempt you may be given an opportunity to RESIT or 36

REPEAT the course.

RESIT of a failed course - Normally the opportunity to RESIT any failed parts of a course not passed will be during the following academic session. This means that you are only required to re-submit any failed coursework and/or sit the examination the following May. Attendance at College is not required. RESIT attempts are capped at a maximum of 40% final grade for the courses taken.

REPEAT - If you are given the opportunity to repeat a course you will need to register for the course for the next academic session and satisfy afresh the coursework and attendance requirements.

Please note that it is not possible to RESIT or REPEAT a course which you have passed.

Summer RESITS are available to: 

All first year undergraduate students, who would not otherwise be in a position to progress onto the next stage prior to the following year of study, provided they meet the criteria set out in the Undergraduate Regulations.



Second year undergraduate students on BA, BMus, BSc or BSc (Econ), who would not otherwise be in a position to progress onto the next stage prior to the following year of study, provided they meet the criteria set out in the Undergraduate Regulations.

To qualify for summer RESITS the following criteria, which are set out in the Undergraduate Regulations be met: (a)

the student must already have passed, been allowed, or been granted exemption from courses to a value of at least 60 credits;

(b)

the student may only RESIT the assessment from courses in which s/he has achieved a mark of at least 30% on the first attempt, except where his/her performance was affected by documented extenuating circumstances deemed acceptable by the Subboard of Examiners.

This opportunity will be offered only to students who would be in a position to satisfy all the criteria to progress onto the next stage prior to the start of the next academic year.

6.18 Outcomes of Course Assessment The Undergraduate Regulations require that for a student to qualify for final consideration in a course, the Sub-board of Examiners will take into consideration: (a)

whether the candidate has satisfied the attendance requirements stated in the course specification;

(b)

whether the candidate has satisfied the assessment requirements stated in the course specification.

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The Sub-board of Examiners will determine an outcome and a percentage mark recorded as an integer between 0% and 100% inclusive for each candidate, as follows: (a)

an outcome of Pass (P) with a percentage mark will be returned where the candidate has gained a mark of 40% or above overall and in all elements of the assessment which carry an individual pass requirement;

(b)

an outcome of Fail (F) with a percentage mark will be returned where the candidate has gained a mark of 39% or below overall or in any element of the assessment which carries an individual pass requirement;

(c)

an outcome of Attendance Fail (AF) without a percentage mark will be returned where the candidate has not met the attendance requirements stated in the course specification. For the purposes of calculating the stage and final average, an AF will be treated as a zero unless a subsequent percentage mark is achieved through repeating the course in attendance.

Where a student's performance in the assessment was compromised by adequately documented extenuating circumstances, the Sub-Board of Examiners may return alternative course outcomes as set out in the Undergraduate Regulations. In some cases this will require the student to complete additional work or a re-sit of affected assessment. For further details please see Undergraduate Regulations: http://www.rhul.ac.uk/forstudents/studying/academicregulations/home.aspx Students entered to resit an examination will normally not receive an overall percentage mark greater than 40% for that course.

For details on the requirements for degree classification please see the section on the Consideration for the Award in the Undergraduate Regulations: http://www.rhul.ac.uk/forstudents/studying/academicregulations/ugregs/ugconsiderationfo rtheaward.aspx 6.19 Academic Prizes   

 

Top Finalist – An award of £100 is made annually to the best student; this could be Single Honours, Single Honours with specialisms, or Major Honours.

Top Second Year - An award of £100 is made annually to the best student; this could be Single Honours, Single Honours with specialisms, or Major Honours.

Top First Year - An award of £100 is made annually to the best student; this could be Single Honours, Single Honours with specialisms, or Major Honours.

The Duncan Harris Memorial Prize -£500 for a final year student who achieves the highest weighted mark across their degree (as determined by the formula used to determine results for degree classifications – in particular, ignoring 1st year results).

The Duncan Harris Teaching Prize - £500 for the top person from School of Management nominated by students for the Faculty Teaching Prize who has not won the Faculty prize.

6.20 Examination Results

Please see the Examinations Office website: http://www.rhul.ac.uk/registry/Examinations/ for details of how you will be issued with your results: 38

http://www.rhul.ac.uk/registry/Examinations/results.html The Examinations website is the place where you can access the “Instructions to Candidates� and details of the examinations appeals procedures: http://www.rhul.ac.uk/registry/Examinations/results.html#Bookmark6

7 Student Support 7.1 Non-academic related enquiries & support The Student Services Centre is located in the Windsor Building and provides a single point of contact for all non-academic related queries including accommodation, fees and funding, enrolment and graduation. For further details please visit: http://www.royalholloway.ac.uk/ssc 7.2

Student-Staff Committee

The Student-Staff Undergraduate Committee is the forum for discussion of matters of concern to both students and staff in Management. The Committee makes recommendations and advises the Head of Department. The Student-Staff Committee meets once in Autumn Term and twice in Spring Term to review courses and general matters that students would like to bring to the attention of staff. In the first instance, students should bring forward matters for discussion through the Student Representative. To obtain information on the membership of the Committee and dates of meetings there is a dedicated web page at: http://www.rhul.ac.uk/management/informationforcurrentstudents/undergraduate/students taff/home.aspx

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Student representatives for the Committee are elected in October of each academic year.

This election is normally organised by the Management Society. The membership of the Staff-Student Committee consists of the following: Elected student members:  Up to three undergraduates from each year of study  One undergraduate to represent the following undergraduate programmes – Single/Major Management, Joint Economics, Joint Arts, Joint/Minor Science (Maths, Computer Science) Staff members: Programme Directors, Academic Resources Officer, Exchanges Co-ordinator, and Year Administrators.

Ex officio members: Head of Department, Library Liaison Officer 7.3

Residential Support Team

The Residential Support Team can offer support and advice on hall related issues, for example: noise disturbance, sharing facilities, getting along with others, living away from home and fire safety awareness.

The Residential Support Team aim to promote and maintain, a happy and caring Hall environment for all student residents. They encourage the respect and consideration of fellow students and College property and support students in understanding and following our Hall rules and regulations. As a last resort the Residential Support Team will administer disciplinary procedures against those who don’t!

They organise a range of social events throughout the year. A member of the Residential Support Team is on duty each evening after 7.00pm and over the weekend for urgent issues that need addressing at the time. Contact should be via the hall reception or the security team (01784 443063). Non-urgent issues can be addressed at the Residential Support Office, or by email.

The Residential Support Team do not deal with issues relating to student contracts (see the Student Housing Bureau), or with room repairs or complaints (contact your Customer Service Point / Hall Reception).

For support and advice please contact: residentialsupport@rhul.ac.uk Founder’s West 170 T: + 44 (0) 1784 443955 Also see the notice boards in hall receptions for useful information 7.4

Students in Need of Support (including disabled students)

Your first point of reference for advice within the Department is the Dr Benedetta Cappellini. Inevitably, problems will sometimes arise that Dr Cappellini is not qualified to deal with. The College offers a high level of student welfare support which includes a comprehensive Health Centre, a highly regarded Counselling Service, dedicated 40

educational and disability support, as well as a wealth of financial, career and other advice. Further details of each service can be found on the College web on the Student Support page: http://www.rhul.ac.uk/forstudents/home.aspx If you have a disability or specific learning difficulty, it is important that you bring it to the School’s attention as soon as possible. The Departmental Educational Support Office (ESO) representative is Dr Benedetta Cappellini. If you would like to discuss special educational support arising from a disability, you can contact Dr Cappelinni, Founder’s East Room 109 (01784 41 49 48) to arrange a meeting. You must also contact the ESO (Founders East 151; tel: +44 (0)1784276473 ; email: disability-dyslexia@royalholloway.ac.uk who will arrange for an assessment of needs to be carried out, and will advise on appropriate sources of help.

Further information is available on the College web on the ESO Support, health and welfare page https://www.royalholloway.ac.uk/ecampus/welfare/disabledstudents/home.aspx 7.5

Students’ Union

The Students’ Union offers a wide range of services and support, from entertainment and clubs/societies to advice on welfare and academic issues. The Advice and Support Centre, situated on the first floor of the Students' Union, run a confidential service that is independent from the College. Open 9.30am – 5.00pm Monday – Friday, it operates an open door policy exclusively for students during term time. However, during vacation periods students should call to book an appointment. Full details can be found at: www.su.rhul.ac.uk/support 7.5

Careers Information

The College has a careers advisory service, housed in the Horton Building, which is open to any student during normal College hours. It provides:  One-to-one careers advice on any careers issue;  CV, application and covering letter checking;  A range of careers consultant and employer-led events, including regular lunchtime workshops and the “Finance Week” in October;  Practice interviews;  Business and finance careers information on the website, Facebook, the noticeboard outside MBS016 and at the careers centre. http://www.rhul.ac.uk/careers/home.aspx 7.6

Non-Academic Policies

Please see the Codes and Regulations webpage: http://www.rhul.ac.uk/forstudents/regulations/home.aspx which includes information on non-academic policies, regulations, and codes of practice as well as the Student Charter: http://www.rhul.ac.uk/aboutus/governancematters/studentcharter.aspx 7.7

Complaints and Academic Appeals Procedure

If you have a complaint relating to any aspect of the Department or its staff or to any academic or College matter, you should first discuss it informally with your Personal Advisor or with another member of staff in the Department. We would hope that the majority of issues 41

of this kind can be resolved by informal discussion. There are, however, procedures that can be invoked in serious cases. These are set out in the College Complaints Procedures for students: http://www.rhul.ac.uk/forstudents/studying/complaintsprocedure.aspx .

You should raise your complaint as soon as possible.

If the complaint concerns an academic decision, there is an academic appeals process.

Please note that an academic appeal can only be submitted once you have received your results via your College portal on Campus Connect. Details of the appeals procedures and permitted grounds for appeal can be found on the following webpage: http://www.rhul.ac.uk/forstudents/studying/academicappeals/home.aspx

8 Health and Safety Information 8.1

Code of Practice on Harassment for Students

This can be found on the student home pages under codes and regulations http://www.rhul.ac.uk/forstudents/regulations/home.aspx 8.2

Student Behaviour

Debate is an important part of academic life, and during your time at Royal Holloway we hope that you will engage fully in academic exchange and argument with fellow students and lecturing staff. However, whilst you are encouraged to think broadly and to challenge conventions you are expected to do so respectfully. Likewise, you can expect to be treated with civility by both your peers and all members of the School’s staff.

The Department expects that all members of the College, staff (whether academic or administrative) or students, and visitors, will be free to carry out their legitimate activities in a pleasant environment, free from harassment. Should any individual choose not to treat others with respect or to engage in harassment then they can expect to be formally challenged. Further guidance on acceptable behaviour is detailed in the College’s Student Charter and the College’s Code of Practice on Personal Harassment, both of which can be accessed from the College web site.

8.3

Contract for Undergraduate Student Behaviour

The School of Management values feedback from its students. This helps us to analyse our performance and to continuously improve the quality of our work. This Department Handbook, and various College documents, lay out our commitment to you, and enable you to measure how well we deliver. But this is a two-way relationship. Students have duties and responsibilities as well as rights and expectations. The Contract of Student Behaviour will help you to understand the role that you are expected to play.

Like any community, the School of Management has rules and policies to guide the way we do things and the way we treat each other. Central to those rules is the premise that we are a community of adults, each of whom is responsible and accountable for his/her own actions. You are expected to make yourself familiar with and observe the rules and to help you do this we publicise these rules, via the internet and in your student handbooks. If you believe that you have cause for complaint you should raise the matter with the member(s) 42

of staff, academic school or support department concerned. Procedures exist for dealing with complaints and resolving disputes.

Teaching, Learning and Assessment Our academic commitments to you are laid out in both the School handbook and on the College intranet. However, we expect students to deliver too. Your responsibilities are to: 

Ensure that you are familiar with, and observe, the requirements of your programme of study or research and its regulations. If you have to make choices about course s, you should ensure that they meet the programme requirements that best suit your learning and development needs, having taken academic advice if needed;



Attend regularly and participate in your programme of study, manage your time effectively, meet any specified deadlines and submit work for assessment on time;



Accept the academic judgement of your tutors, and refrain from mischievous complaints;



Make your tutors and the relevant administrative office aware of any circumstances that might lead to failure to complete an assessment or affect your performance in an assessment. If you need to request an extension to a course work deadline because of illness or other circumstances you must do so before the submission date; evidence of your illness will be required. Failure to meet specified deadlines may result in penalties, the work may not be assessed and you may become ineligible to sit your examinations. If you wish your circumstances to be used in mitigation for your academic performance, then you must provide evidence by the end of May 2015 before the Examination Board meets;



Use equipment and facilities with care and consideration for other users and comply with any regulations concerning their use and any health and safety requirements.

8.4

Feedback and Participation

Studying at university provides stimulation and the opportunity for intellectual development.

However, this development can be limited if you fail to engage with your subjects. We expect you to: 

Attend, as far as possible, all of your lectures and workshops; to participate fully, being conscious of those around you; to treat all other students and staff with respect;



Assist in improving the quality of programmes by participating in evaluation and feedback, giving your views honestly, fully and constructively;



Participate in the selection of student representatives and to ensure that they are made aware of your views and the issues that they should raise on your behalf. If you are a student representative, you are expected to attend the committee to which you have been elected and to actively seek and convey the views of the students you are representing.

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Appeals, Complaints and Disciplinary Matters The School and College have established procedures to enable you to raise grievances and issues using both formal and informal channels. These ensure that your complaints will be taken seriously and investigated. However, students also bear responsibilities, and we expect you to: 

Familiarise yourself with the complaints, appeals and disciplinary procedures. If you wish to make an appeal or complaint, or you become involved in a disciplinary matter, you are expected to seek appropriate advice and keep to the relevant procedures.



In addition to accepting academic judgement, you are also expected to be willing to accept reasonable resolutions to disputes.



Refrain from making malicious or vexatious complaints. If you are judged to have behaved in this way disciplinary action can be taken against you.

Support and Guidance We offer structured on-going support to our students, as outlined in your handbook. For their part, students are required to: 

Take part in all available induction programmes, within the School and across the College;



Initiate contact with their personal tutors, both when they arrive at the start of each academic year and when required subsequently;



Make responsible use of the services of our Counselling Service, the Careers Centre, and the Students' Union Advice Centre as often as required.

8.5

Lone Working Policy and Procedures

The College has a ‘Lone Working Policy and Procedure’ that can be found on the Health and Safety Webpages: http://www.rhul.ac.uk/forstaff/handbook/healthandsafety/policiesandprocedures/loneworki ng.aspx Lone working is defined as working during either normal working hours at an isolated location within the normal workplace, or when working outside of normal hours.

Lone working is a Medium risk and the following advice should be taken 

A method of communication is kept with them at all times in case of an emergency, e.g. telephone.



Manager during office hours / Security after hours are informed of his/her intention to work alone / after hours.



Ensures that the building is secure to prevent entry by intruders, ensuring that all doors are locked when working alone and when work is competed ensure that all windows and doors are closed and locked before leaving.

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

Report anything suspicious to security immediately, do not attempt to investigate.



Where possible, when leaving stay in well-lit areas until reaching the mode of transport or destination.



Contact Security for out of hour’s first aid requirement.

It is the responsibility of all staff and students to undertake work (including lone working) in accordance with the findings of the risk assessment, to comply with any information and training received, and to report immediately to their supervisor/security and problems or concerns. Any health and safety concerns should be brought to the attention of the Departmental Health and Safety Co-ordinator or the College Health and Safety Office.

It is likely that most activities will take place on College premises. However, the principles contained in the above section will apply to students undertaking duties off campus.

9 Equal Opportunities Statement and College Codes of Practice The University of London was established to provide education on the basis of merit above and without regard to race, creed or political belief and was the first University in the United Kingdom to admit women to its degrees.

Royal Holloway, University of London (hereafter 'the College') is proud to continue this tradition, and to commit itself to equality of opportunity in employment, admissions and in its teaching, learning and research activities.

The College is committed to ensure that; 

All staff, students, applicants for employment or study, visitors and other persons in contact with the College are treated fairly, have equality of opportunity and do not suffer disadvantage on the basis of race, nationality, ethnic origin, gender, age, marital or parental status, dependants, disability, sexual orientation, religion, political belief or social origins



Both existing staff and students, as well as, applicants for employment or admission are treated fairly and individuals are judged solely on merit and by reference to their skills, abilities qualifications, aptitude and potential



It puts in place appropriate measures to eliminate discrimination and to promote equality of opportunity



Teaching, learning and research are free from all forms of discrimination and continually provide equality of opportunity



All staff, students and visitors are aware of the Equal Opportunities Statement through College publicity material



It creates a positive, inclusive atmosphere, based on respect for diversity within the College



It conforms to all provisions as laid out in legislation promoting equality of opportunity.

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10 Community Action Volunteering exists to connect, train and support Royal Holloway students and staff seeking to volunteer in the local community.

There is a whole range of project opportunities including sports coaching, youth work, support for people with needs, tutoring & mentoring school pupils, teaching English or IT to young refugees, victim support, reminiscence work, befriending elders, charity shop assistance, fundraising, animal support work, events management, culture, arts & music, media & photography, environmental, conservation & preservation work and so much more.

We have office placements and internships with local charities available too.

Volunteering enhances your transferable skills and employability, builds a healthy long-term community spirit, and is loads of fun whilst meeting new people.

Get involved today!

Visit: https://www.royalholloway.ac.uk/volunteering/home.aspx or simply drop by the office in the Students’ Union, call 01784 414078, text 07799 378052, e-mail volunteering@rhul.ac.uk, or join the Facebook group

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Glossary of University and Departmental Terms

Academic Coordinators – A lecturer who is responsible for a specific year of the degree programme.

Course Tutor – A lecturer who is responsible for the running of a course – also known as Course Co-ordinator or Course Convener Courses – These are the specific courses taken during one academic year. They are either 30 credit courses taken over two terms or 15 credit courses taken within one term only. Courses that are 30 credits will end with a “1” and courses that are 15 credits will end with a “5”. E.g. MN3321 is a 30 credit course and MN1125 is a 15 credit course.

Collusion – “Secret or illegal cooperation or conspiracy in order to deceive others, OED”. Working together on individual work and claiming it to be your own work.

Degree Programme Names – Single Honours

= 100% Management

Specialisms

= 100% Management

Management WITH

= 75% Management 25% other Department

AND Management

= 50% in each Department

WITH Management

= 75% other Department 25% Management

Enrolment – notice of intent to return to the College for the next academic year.

This is a College level activity.

Induction – a week in which students return to the College and register for their courses. This is also called Welcome Week.

This is a Departmental level activity.

Information Vault – this is a web page which includes information vital for your degree, e.g. timetables, degree structures, forms and this handbook. It is usually referred to as UGIV or “the vault” Lectures –a one or two hour session in which the most important points of a topic will be talked about by the lecturer. Students are required to take notes and do any follow up reading which is required in preparation for the Seminar/Workshop 47

Moodle – The Virtual Learning Environment where Course Materials can be found along with Discussion Fora, Online Tests and Quizzes, etc. This may be referred to as the VLE (Virtual Learning Environment).

Personal Tutor – A lecturer allocated to a number of students to give advice on academic matters. Your Personal Tutor is the first person to whom reference requests should be directed. Personal Tutor cannot guide you on personal matters, fees or accommodation, but will be able to tell you who is the right person to see about these issues.

Plagiarism – The passing off the thoughts and ideas of someone else without referencing them properly and claiming them to be your own. (See Essay Writing and Referencing Guide) Director of Undergraduate Studies – A lecturer who is responsible for the Undergraduate Programme and the students on it.

Registration – notice of intent to register for and take one of the course s available in that academic year. This is a Department level activity.

Repeat – Where a course has been failed a student may be offered the opportunity to Repeat. This means that all lectures and workshops are attended, all required coursework is submitted and the final examination sat. A repeat course will be charged at 25% of full fees for 30 credit courses and 12.5% for 15 credit courses. A Repeat is the second and final attempt to pass a course. Exact amounts should be available from the Student Administration Centre.

Resit – Where a course has been failed a student may be offered the opportunity to resit. This means that the student is only required to re-submit failed coursework or resit the examination. Components of the course which were passed will have their marks brought forward and the resubmitted or resit exam grades will be incorporated into the new final mark. All resit marks are capped at a maximum of 40%. There is an administrative fee for resits. Exact amounts should be available from the Student Administration Centre. A resit is the second and final attempt to pass a course.

Workshop Tutor – This is a lecturer who assists the Course Tutor by taking seminars/workshops as a part of the course. They can also be called Seminar Tutors.

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Workshops – small groups of 20 to 25 students which form a part of the course.

Separate to the lecture but these will act as a follow up and discussion on the topics covered in the lecture. Sometimes these are called Seminars.

Year Administrator – A member of the administrative team who is specifically responsible for your year of study and the courses within it.

August 2014

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School of Management Royal Holloway, University of London Egham Hill, Egham Surrey, TW20 0EX Telephone +44 (01784) 276213 Email: management-school@royalholloway.ac.uk www.royalholloway.ac.uk/management/home.aspx

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