www.royalandderngate.co.uk
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BOOKING INFORMATION BOX OFFICE 01604 624811 WEBSITE www.royalanderngate.co.uk Royal & Derngate, Box Office, Guildhall Road, Northampton, NN1 1DP
HOW TO BOOK
IN PERSON On performance days, our Box Office is open from 10am until 15 minutes after the last performance commences. Non-performance days 10–6pm. Sundays and Bank Holidays, we are open from 1 hour and 30 minutes prior to the first performance commencing. BY POST Please write to Royal & Derngate, Box Office, Guildhall Road, Northampton, NN1 1DP
PAYMENT OPTIONS You can pay by cash if booking in person or by Visa, Mastercard, Visa Delta or Electron.
RESERVATIONS Ticket reservations must be paid for within four days of booking (excluding Groups). We are unable to reserve tickets without payment within seven days prior to the performance.
POSTAGE FEE There is a £1 fee applicable to post your tickets to a UK address. We recommend that we do not post any tickets booked within seven days of the performance date, and instead will hold them at the Box Office for collection.
GIFT VOUCHERS
TRANSACTION FEES All online, telephone and counter bookings of £15 and over are subject to a £3 transaction fee. Friends, Gold Supporters, Disabled Patrons, and Group Bookings are exempt. Unlike many other theatres, this fee is only applicable per-booking and not per-ticket.
CONDITIONS OF SALE Please note that we are unable to refund or exchange tickets. For sold-out shows only, we will accept returned tickets for re-sale, providing a gift voucher for the full amount in return. Royal & Derngate actively discourages the selling and purchase of our tickets via third party sites. Any tickets found to be sold for individual profit via an unauthorised agent may be void without refund and tickets purchased from such sites may also be refused entry. All information contained in this brochure is correct at the time of going to press. We reserve the right to make any alterations to the programme, performers, times, ticket prices and Box Office opening hours. Every effort will be made to advertise changes in the local press. Some events or performances may be advertised in the national media prior to publication in the brochure and this is beyond the control of the Management.
Gift Vouchers for Royal & Derngate and the Errol Flynn Filmhouse are available to buy from the Box Office in any denomination. We also sell National Theatre Tokens.
SEATING PLANS Royal Auditorium Boxes in the Royal Auditorium are sold subject to technical requirements and may not be available for purchase.
Derngate Auditorium This seating plan gives a general overview of the Derngate auditorium in a standard format. Due to the great variety of events we put on there are a range of other formats. We hope that this image will assist you when choosing your seats, but would recommend that you check with Box Office which format is being used for any given event before purchasing.