I N S I D E I S S U E 57 MOVEMENT IN THE RIGHT SPACE Denyse Green takes Roots Yoga to new heights NOW IN SESSION The just-opened Roots Yoga Studio attracts students from all over Toronto THE WINDOWS COME ALIVE Montreal store puts on live show for second year running
HOT ROD HOODIES Producers of new comedy come to Roots gifts for cast and crew A DYNAMIC DUO PAR EXCELLENCE Hooking up with Parisian friends of Roots in New York MONTREAL DISPATCH Chanel Sutherland reports on a season of style in a city of Roots WINNING HALIFAX Two Roots managers score big in cross promotion contest
Departments FRESH INK NEW AND NOTEWORTHY GUESS WHO JUST DROPPED IN SPREADING THE WORD OPPORTUNITY KNOCKS MOMENTS THAT MATTER GREEN TIPS HEALTH TIPS STAYING POWER
Publishers Michael Budman, Don Green Editor Robert Sarner Editorial Assistant Paulomi Patel
The Source is published fortnightly by Roots Canada Ltd. We welcome letters from readers for publication. Please address all correspondence to The Source , Letters to the Editor, Roots Canada, 1400 Castlefield Ave., Toronto, Ontario, M6B 4CR or by email to rsarner@roots.com Letters may be edited for length and clarity. Each issue of The Source is also available, in an abridged version, on the Roots website at www.roots.com Issue 57 - September 28, 2006
ILICH MEJIA
THE MAKING OF A DEAL Roots delivers the goods to top-rated HBO television series
SPECIAL DELIVERY A selection of recent letters from the world of Roots KATIE COMES THROUGH I just wanted to write to acknowledge the amazing service I received in your store in Toronto’s Sherway Gardens mall. I rarely send letters like this but in this case the service was so exceptional I had to write. I was in the store during a recent sale. I saw a leather purse that I liked but the colour I wanted was sold out. The sales person, Katie Christou, offered to call other stores even though it was obviously busy. During sales, other stores often refuse to call around but Katie offered and I accepted. After several unsuccessful attempts, she asked for my phone number and said she’d call the following week. I really did not expect her to follow up. But the following week, she left a message saying that she still was not successful but was going to ask Head Office to check the inventory in all stores. I was very pleased and frankly amazed with the followup and phone updates. The purse was finally located in Windsor and shipped to the Sherway Gardens store. Katie was wonderful, and the service was remarkable and unexpected. I would hire her to work for me in a minute, as I’ve never experienced such excellent
customer support. Thank you to Katie and huge congratulations on your remarkable staff. Melanie Fernandez Toronto IN THE BAG Just a quick note to say how great everyone in our store feel about the new Roots shopping bags. These are among the nicest bags we’ve done and they represent us as a brand brilliantly. A company’s bag is so important to its identity. It’s often the only remembrance people have of their shopping experience although we certainly try to impact in other areas as well. In any case, we just wanted to recognize a job well done and to express a sincere thank you on behalf of all of us at our store in Whistler. JM Ogden Manager, Roots Whistler, BC VALUE OF TEAMWORK I’m currently on maternity leave but I wanted to tell you about the awesome people I work with at the Roots store in Prince George, BC. Not only are they my co-workers but they’re also my pals. They all came to visit me the first day my son was born in April.
But last week they more than exceeded my expectations. As my daughter was collecting pledges for the Terry Fox Run, they came together to pledge her $100. With the birthday money she donated in lieu of presents from family and friends, the money generously donated from our Roots store, and other donations, she raised her goal of $500 to help keep Terry’s dream alive. Thank you to Susan Mccormick, George Apostolou, Nikki Carter, Crystal Schloegl and Ileana Egli for helping my daughter and showing her the value of teamwork. I look forward to working with you all soon. Kara Haack Prince George, BC The Source wants to hear from you. Please send your letters to Robert Sarner at rsarner@roots.com. Letters may be edited for length and clarity.
THE SOURCE - ISSUE 58 In keeping with our new fortnightly publishing schedule, the next issue of The Source will appear on Thursday, October 10.
PHOTO OPPORTUNITY In each issue of The Source, we publish a creative photo on the top of this page. We invite readers to submit images for this feature. Please send pictures to photogallery@roots.com
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