INDEX
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Hospitality in the Hot Seat
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How RoomRaccoon Got Its Stripes
How We’re Making It Happen
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Who Do We Empower?
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•
RaccoonPay Card Machine
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•
RaccoonHousekeeping
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•
RaccoonUpsell
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•
RaccoonRev
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•
RaccoonID
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•
Website Builder
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RoomRaccoon Marketplace •
Why do Independent hoteliers love RoomRaccoon?
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Unique Raccoon Upgrades
Which integrations are best for your hotel? 37
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Seamlessly Start Your Journey Our Hotels Redefining Success In Hospitality
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Our Core Products •
Booking Engine
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Channel Manager
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Property Management System
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•
RaccoonPay
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•
Reporting 28
•
How it works
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•
Interactive & Informative
40
•
Your Place At Your Pace
40
•
Comprehensive & Complete
41
•
Resources From All Sources
41
Our Pricing Join us
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CONTACT LIST
Chaz Farris
MARKET HEAD NORTH AMERICA chaz.farris@roomraccoon.com +(810) 584-5084
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Iris Diab
ACCOUNT EXECUTIVE NORTH AMERICA iris.diab@roomraccoon.com +1-647-372-1645
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HOSPITALITY IN THE HOT SEAT
In recent years, the hospitality industry has seen significant changes. Travel habits have not simply changed. They are constantly evolving. With the introduction of numerous online booking channels, prospective guests have more power over how much they pay for accommodation. With this shift in the booking journey dynamic, it begs the question – how can hoteliers maintain ownership of their revenue streams? While new online channels may pose a threat, technology hasn’t left hoteliers high and dry. New digital channels broaden hoteliers’ opportunities for distribution channels. There are multiple tech solutions to choose from that can help improve your hotel operations. Our personal favorite has to be an all-in-one hotel management system. Admittedly, we may be a little biased. But as they say, numbers don’t lie, so we’ll provide the facts and leave the judgment up to you.
HOW ROOMRACCOON GOT ITS STRIPES
How It Started? Nadja Buckenberger faced many challenges when she first opened the doors of the Bliss Boutique Hotel in Breda in 2014. She quickly realised that the traditional method of running a smaller hotel – mostly with handwritten reservations and spreadsheets - was not ideal. The process was not only labour-intensive but left opportunity for human error to creep in.
She couldn’t find a single affordable solution that could manage all aspects of her property. That’s when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.
2015 2016
The software worked wonders for the Bliss Hotel and soon piqued the interest of other hotels in the region. Soon it was clear that there was a great demand for this all-in-one solution! They officially launched RoomRaccoon in January 2017, and six months later, they had over 100 hotels on board.
2017
Nadja and Tymen began building software that would solve Nadja’s three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat!
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How It’s Going Today, RoomRaccoon is the hotel management system of choice for independent hotels and accommodation businesses. We serve thousands of hotels globally in over 50 countries with our technology. Every day the 100+ ‘Raccoon’ team works hard to empower hoteliers with technology that drives better-performing hotels and guest experiences. We have headquarters in two vibrant cities on opposite sides of the world, Breda in the Netherlands and Cape Town in South Africa. Plus offices in Valencia, Spain and Lisbon, Portugal.
N adja
Tymen
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OUR MISSION To be the leading all-in-one hotel management platform for independent hoteliers that maximizes revenue, streamlines operations, and delights guests.
OUR VISION To empower independent hoteliers everywhere.
WHO DO WE EMPOWER ? RoomRaccoon empowers independent hoteliers through automation, offering an all-in-one hotel management experience without the hassle of complex integrations. Independent hoteliers are mavericks who break free from conventional norms and refuse to be limited by the status quo. At RoomRaccoon, we defy the traditional rules of hotel software development, forging our unique path toward an entirely fresh and innovative approach to hotel management.
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WHY DO INDEPENDENT HOTELIERS LOVE
ROOMRACCOON? •
Hoteliers can unlock new revenue streams and optimise existing ones, ensuring sustainable growth.
•
Hoteliers can elevate the management of their property through seamless streamlining of daily front-desk and behind-the-scenes operations, enhancing overall efficiency.
•
Hoteliers can enhance the guest journey and delight guests with automated personalization and management, resulting in unforgettable experiences.
No two independent hoteliers are alike: from vacation rentals to hostels and urban boutique hotels each one stands out with its distinct character and offerings. For independent hoteliers with multiple properties, RoomRaccoon’s unique approach and cloud-based system makes managing multiple properties effortless. Allowing you to prioritise your guests and save valuable time that would otherwise be spent managing multiple properties individually.
OUR HOTELS REDEFINING SUCCESS IN HOSPITALITY RoomRaccoon offers many features to elevate hotel operations, boost revenue and captivate guests. Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.
VIEW CASE STUDIES
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Steenhof Suites Maximizing Revenue with RoomRaccoon 14 Rooms
READ CASE STUDY
ROI That Delights
With RoomRaccoon’s extensive Marketplace and powerful channel manager, Steenhof Suites seamlessly connects to seven different booking channels, contributing to a 127% increase in RevPAR. By leveraging the RaccoonUpsell upgrade module, Steenhof Suites unlocked a valuable ancillary revenue stream, providing guests with enhanced opportunities and flexibility when selecting add-ons for their stay. RaccoonUpsell works wonders for Steenhof Suites, with an 1836% return on investment! ABOUT | Nestled within the heart of the Netherlands, Steenhof Suites embodies historic charm and modern luxury. The hotel diligently preserves the essence of the old building, ensuring that no two rooms share the same furniture or atmosphere. A true haven for international guests seeking comfort and sophistication, Steenhof Suites welcomes visitors to immerse themselves in the ambience of a bygone era.
Vive La Vie Guesthouse The Highlight Of Franschhoek 5 Rooms
READ CASE STUDY
Creating a Superior Guest Experience
Vive La Vie captivates guests with personalised automation and management, resulting in unforgettable experiences. The guesthouse had an average year-on-year direct booking increase of 10% after using RoomRaccoon. Over 40% of their guests book online, showing incredible engagement and ROI for this charming property. Among their incredible results, Vive La Vie also saw a 331% increase in RevPAR!
ABOUT | The Western Cape’s stunning mountain views, renowned wineries, and acclaimed eateries make Franschhoek an ideal destination for any traveller wishing to experience South Africa’s natural beauty. Operated by HJN Property Management Group as part of their extensive portfolio, Vive La Vie stands out as a tranquil getaway on the outskirts of Franschhoek.
Buff & Fellow Where Unique Hospitality Meets Natural Beauty 9 Rooms
READ CASE STUDY
More Time for What Matters
Integrating with Xero through our PMS had major advantages for Buff and Fellow. Connecting RoomRaccoon to the accounting software empowered them with cost efficiency, up-to-date financial insights, improved revenue monitoring and heightened financial oversight. It also enabled streamlined management of their finances and saved time in the process. Buff and Fellow saved 3 hours daily through RoomRaccoon’s integration with Xero!
ABOUT | Nestled in the captivating landscapes of George, South Africa, Buff and Fellow Eco Cabins is an extraordinary boutique game farm that seamlessly blends rustic charm with unparalleled guest experiences. This haven of polished guest service and heartfelt fellowship has become a magnet for travellers seeking an unforgettable stay.
OUR C O R E PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
More direct bookings, with no added commission. Turn your website visitors into paying guests with our customizable hotel booking engine that offers a personalized booking journey and live availability. Guests can experience convenient perks like online check-in, immediate add-on options, and discounts on direct booking.
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OUR C O R E PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Manage your distribution effortlessly with our high-speed channel manager. Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second synch time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar.
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OUR C O R E PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Everything you’ll ever need to boost your property’s performance and streamline your team’s operations in one intuitive interface. Our PMS features automate administrative tasks, reducing manual error, decreasing wasted time, and increasing revenue. Delight prospective customers with guest-centric tools to deliver an integrated, frictionless user experience.
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OUR C O R E PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Secure, seamless and savvy, RaccoonPay is our fully integrated all-in-one payment system. RoomRaccoon’s payment system uses automation and 3D security to process all your transactions, instantly saving you time and costs.
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OUR C O R E PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Get real-time data on your business with RaccoonReporting, our hotel reporting module. View key hotel performance metrics presented in a clear visual layout—no calculations needed! For our premium and enterprise users, we offer advanced reports that provide comprehensive revenue data to track revenue against your target budget. These reports include Year-on-Year Reports and Actual vs. Budget Reports.
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UNIQUE UPGRADES
RACCOONPAY CARD MACHINE The RaccoonPay Card Machine is the perfect way to complete your RaccoonPay experience. With fully automated cardpresent transactions, the RaccoonPay Card Machine makes payments quicker, reporting reliable, and guests happier
DOWNLOAD
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RACCOONHOUSEKEEPING Keep your hotel spotless with the help of RacccoonHousekeeping – a fully integrated housekeeping module. Manage your team and property efficiently and stay updated with all housekeeping and maintenance activities from the embedded housekeeping dashboard.
GAME DR $1 6 pe r-
IV E
pe rs on
RACCOONUPSELL W ES KU
$1 9 pe
Diversify your revenue and create
S BR AA
r-p er so
n
I BOX
BRE
$8 p
memorable and personalised selling
AKF AST
e r- p
e rs o
n
B OX
opportunities with RaccoonUpsell. RaccoonUpsell is our automated upselling tool that is customizable and smart. Allow
“Guests have us at the top of their
your guests to select add-ons such as
list because they are prompted by the extra services we offer as they make
spa treatments, local activities, and room
their booking. RaccoonUpsell helps us
upgrades before arrival.
generate additional sales and increase
DOWNLOAD
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our ancillary revenue in the services that we do offer.” Buff & Fellow
RACCOONREV Boost your room revenue using competitorbased yield management. Ensure you’re offering your hotel rooms at the optimal price and time with RoomRaccoon’s advanced yield management features. RaccoonRev, our competitor analysis tool, factors in availability, timing, and your competitors’ room pricing, empowering you to make well-informed decisions and implement a more strategic pricing strategy.
DOWNLOAD
RACCOONID Digitalise passports for faster check-ins with a hotel ID scanner. Simply scan the passport to auto-populate the guest details in the check-in fields – no more manual entries or front-desk hassle.
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HOTEL
WEBSITE BUILDER Create a visually stunning website that converts visitors into paying guests with RoomRaccoon - no coding required! Simply drag and drop your design into a unique template and customize it to create the website you’ve always wanted. Showcase your property, offer discounts to visitors and engage new guests by attractively displaying your additional services.
MARKETPL ACE
Create your dream hotel management system with our wide array of optional integrations. With global partnerships and localised integrations on offer, you hold the power to create a truly tailored hotel management system. •
Booking Channels
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Door Lock Technology
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Concierge App
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POS & Restaurant Management
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Reputation Management
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Accounting & Finance
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CRM & Marketing
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Revenue Management
WHICH INTEGRATIONS ARE BEST FOR YOUR HOTEL? If you’re uncertain about the integrations best suited to your hotel, feel free to contact our team. We’re here to provide advice and assist you in determining the best choice for your needs.
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ROOMR ACCOON ONBOARDING
SEAMLESSLY START YOUR JOURNEY Adopting a new software solution can be complicated – but it doesn’t have to be. With RoomRaccoon, we’re with you every step of the way during your onboarding. Find out what you’ll be getting your paws on during your RoomRaccoon journey.
HOW IT WORKS Interactive & Informative Our implementation managers are specialists in hotel management software solutions, and they empower you to run your hotel with expertise! You’ll be invited to informative training sessions with real-time demos and a live Q&A session.
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Your Place At Your Pace While we aim to get our hoteliers ready to roll as soon as possible, you’re always in control of the pace. Need an extra session or a recap? You’re in the driver’s seat in your RoomRaccoon implementation journey.
Comprehensive & Complete Our Implementation Managers liaise with you throughout training to ensure that you understand your new software skillset. Our implementation plan has comprehensive training sessions to set you up for success – from the outset.
LEARN MORE
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Resources From All Sources We love seeing hoteliers get the best out of our hotel management system. That’s why your education doesn’t end with implementation. Our Help Center and Raccoon Academy empower users with top tips and tactics for using RoomRaccoon to its full potential. If your team prefers hands-on training, our training and development specialists also host virtual and locationbased product Masterclasses to help you maximize the RoomRaccoon system.
PRICING
INVEST IN A FLEXIBLE SOLUTION FOR YOUR HOTEL RoomRaccoon offers some of the most flexible and transparent pricing on the market. With a variety of standard capabilities and the option to choose your own upgrades, you can create your perfect solution.
VISIT WEBSITE
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ENTRY Only the Essentials
STARTER 1 Upgrade of your choice
PREMIUM 3 Upgrades of your choice
ENTERPRISE Unlimited Upgrades
VIEW PRICING
JOIN THE HOTELIERS LEADING THE HOSPITALITY INDUSTRY RoomRaccoon empowers hoteliers with an integrated platform to manage expenses, control operations, and delight guests through process automation. Our fully integrated platform has all the necessary core tools: a robust property management system, a built-in booking engine, and one of the world’s fastest channel managers. With a user rating of 4.9 out of 5 on Hotel Tech Report, we are one of the top 3 Hotel Management Software’s on the market. RoomRaccoon was a finalist for the Hotel Tech Report 2023 Best HMS and has recently been named the Best Ease of Use HMS 2023 by Capterra. Our team would love to have a conversation with you to learn more about your property and explore how RoomRaccoon could help your business.
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