Home Care Expo Show Preview 2020

Photograph supplied by everyLIFE Technologies, taken by Sani Friend

AS PART OF

17 & 18 MARCH 2020 | NEC BIRMINGHAM

Inspiring a new era of domiciliary care 50

Seminars

Featuring

150

Exhibitors

Show Sponsor

Education Partner

50

Masterclasses Running Alongside

BIRMINGHAM 2020

Contents

4

2

Keynote Speakers

8

CQC Inspection Hub

17

Virtual Dementia Tour

Welcome HomeCare

Welcome

Welcome to the Home Care Expo, the UK’s most dynamic event in the home care sector focusing on the discussions, initiatives, technology, products and services that can progress and reinvent the home care industry.

The social care industry is currently being stretched beyond its means.

Services right across the UK are under-resourced and understaffed, and millions of vulnerable people are still not receiving the care they so desperately need. For the industry to care for all, care homes and domiciliary care providers need to work fluidly. By offering well funded and personcentred domiciliary care services, home care complements and works alongside care homes to create a complete social care model, sharing service users, freeing up beds, and reducing staff workloads as the demand for care is being shared between both services.

Most social care exhibitions in the UK claim to cover the full spectrum of care, from the care delivered in care homes, to the care service users receive in their own homes. This appears to offer a complete overview of social care, but in reality it always leads to one being focused on more than the other.

This led to the launch of the Home Care Expo, the UK’s only free to attend event that is dedicated in inspiring a new, efficient, and more advanced domiciliary care industry that will allow people to stay in their homes for longer. It will welcome 2,000 business owners, management teams and local authorities to come together over two days to discover what it takes to create a better future for their business and the service users that depend on their care. The show will play host to key features such as the CQC Inspector Hub, TSA theatre and the deeply enlightening Virtual Dementia Tour - both brilliant ways to improve standards within the industry.

What’s more, in an industry that is traditionally slow in uptaking technology, the development of innovative equipment that can help domiciliary care businesses deliver the best possible care should be displayed to all visitors.

Care Tech Live, a new feature of the Home Care Expo, is a unique platform

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Sponsors & Partners

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for social care business owners, management teams and local authority departments to discover the technology that will shape and revolutionise the future of domiciliary care, maximising efficiency and improving the quality of person-centred care throughout the industry.

Another highlight of the Home Care Expo is its very own expertly-curated, CPD accredited seminar programme featuring industry leaders such as the Department of Health and Social Care, UKHCA, TSA, and CQC. The seminars will be held across three theatres; the Business Growth Theatre, Technology Enabled Care Theatre and the Keynote Theatre.

The seminars in the Business Growth Theatre will centre around how home care business owners can increase their efficiency, productivity and profitability. Over the period of 2009/10-2016/17, adult social care spending fell by around 10% which amongst other factors, will result in a funding gap of between £2.8 billion and £4 billion by the end of 2020. Likewise, in the Technology Enabled Care Theatre, there will be discussions on the latest technologies, products and services that will revolutionise the way that care providers provide their services, in an industry that is typically slow in the uptake of new technologies.

Without further ado, we are delighted to welcome you to the first edition of the UK’s only free to attend event, solely dedicated to the progression of domiciliary care.

The Home Care Expo.

Exhibitor Listings

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Floor Plan 3

HomeCare Keynote Speakers

Keynote Speakers

The unparalleled CPD accredited education programme at the Dementia, Care & Nursing Home Expo plays host to a prestigious line up of influential social care leaders.

These seminars cover a variety of key topics driving growth and improvement in the sector in order to shape the future of social care.

DR JANE TOWNSON

ROSAMOND ROUGHTON

KATE TERRONI

CEO of the United Kingdom Homecare Association

Director for Adult Social Care at the Department of Health & Social Care, Non Executive Director of Sheffield Teaching Hospitals NHS Trust

Chief Inspector of Adult Social Care at the CQC

‘Trends in homecare’

‘Developments in social care’

‘Our collective voice: improvement and ambition in adult social care’

Synopsis of key themes, drivers for change and innovation in the homecare market.

Rosamond Roughton is currently the Director for Adult Social Care at the Department of Health and Social Care, where she leads the Government’s oversight of the adult social care sector. She previously worked in the NHS, where she led the national commissioning of general practice and other primary care services, healthcare in the criminal justice system and sexual services. She is Honorary Fellow of the Royal College of General Practitioners

Come and meet Kate Terroni and understand how the voice of people shapes our work, the current State of Care in England and other key publications such as: oral health in care homes and medicines management.

As we delve deeper into the evidence and experience of the quality of care people experience in social care, what do we see? Join us to hear those collective voices. You can find us on stand D834 on the day to ask questions, get copies of these reports and meet our inspectors - CQC is the show’s educational partner.

RT HON PROF PAUL BURSTOW Ex Minister of State for Care Services

‘A future for residential care?’

With the Prime Minister making ‘fixing’ social care a central part of his Government’s domestic policy agenda what does the future hold for residential care. As a former Care Minister and Expert Adviser to the Government Paul Burstow will set out the challenges and opportunities facing the sector.

Timings for keynotes will be available on the website 4

MARTIN JONES CEO of Home Instead Senior Care

‘Fast forward to the care workforce of 2025 – what will it look like and how will we get there?’

Our population is rapidly ageing and the need for care at home is on the rise – but how do we build our workforce in time to cater for this increase in demand? Martin Jones talks through the future of training and professionalising the sector in conjunction with a values-based approach to recruitment.

This approach, along with the right technology, will dramatically improve retention rates and empower care teams ready for the demands of 2025.

Keynote Speakers HomeCare

YVONNE HIGNELL RAJ KAPOOR

Managing Director of Bluebird Care

Head of External Training and Consultancy at Alzheimer’s Society

KEN DEARY CEO of Right at Home UK

DAVID PEARSON Chair of the Board of TEC Quality

‘Top tips for communicating with people with dementia’ People living with dementia often feel ignored, overlooked and experience distress when they feel their voice is not being heard. Communication is an increasing issue for carers, people living with dementia and health and social care staff. But do you know how to engage and communicate effectively with people living with dementia? This will be an interactive presentation aimed at people affected by dementia as well as health and social care professionals.

‘Quality and improvement driving the improvement of care’ Good quality care and support is person centred, innovative and will increasingly utilise technology to enable people to lead the best lives they can. Quality standards are important in all industries, even more so when the services and products being provided are critical to the safety, health and wellbeing of vulnerable individuals.

The Quality Standards Framework (QSF) is a UKAS accredited independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations, whether TSA members or not.

Come along to hear about TSAs vision for the future of quality standards for Technology Enabled Care.

‘Foundations for success’

‘Building a trusted homecare brand’

The importance of ensuring a clear vision and strong foundations within businesses can often be overlooked. Bluebird Care has embarked on a period of transformation to ensure we have a sound strategy and robust processes, systems, people and approaches to set the Brand up for sustainable success. This is not rocket science, but in a constantly dynamic operating environment the fundamentals of sound business practice can often get lost.

What are the key ingredients of building a trusted brand, operating in a highly regulated sector? In this seminar, CEO Ken Deary talks about his journey building Right at Home UK from scratch into the trusted homecare brand that it is today, the importance of setting realistic goals and timescales which can be measured both locally and nationally, and the challenges he has overcome along the way.

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HomeCare Keynote Speakers

CAROLINE SPEIRS & CLENTON FARQUHARSON Head of Think Local Act Personal (TLAP) and Chair of Think Local Act Personal (TLAP)

TOBI ALLI-USMAN Marketing Strategy Director Smooth Digital

BRENDAN MARTIN Managing Director of BuurtzorgBI

DR MELROSE STEWART

IRFAN HASSAN

Chartered Physiotherapist with expert role in Channel 4’s ‘Old Peoples Home for 4 year Olds’.

Programme Director at Surrey and Borders NHS Foundation Trust

‘What good, personalised care and support looks like from the perspective of the person with lived experience’ Think Local Act Personal is committed to transforming care and support by focusing on what matters to people.

Come and hear about the ingredients needed to do this. They are reshaping commissioning, developing new models of support, and the biggie - genuine and sector wide co-production .

You will leave this session with a clear understanding of what good looks like and how to get there. #makingitreal

‘Harnessing new technologies to transform care for people with dementia’ How TIHM (Technology Integrated Health Management) for dementia – an award winning NHS Test Bed - has successfully combined the Internet of Things and Artificial Intelligence with a dedicated monitoring team to help people with dementia live well for longer at home. The seminar will cover how the technology works and the crucial part it plays in supporting early intervention. There will also be video testimonials from people with dementia and their carers.

‘Person-centred care and selfmanagement the Buurtzorg way’

‘Our collective voice: improvement and ambition in adult social care’

Buurtzorg has attracted attention from all over the world with its revolutionary model of care. Small, local, self-managing teams of care professionals delivering integrated health and social care in the community have delighted patients and achieved better outcomes at significantly lower cost. Come and join our Buurtzorg Inspiration workshop, to find out how they do it. And what it might mean for you.

The seminar will explore the extent to which intergenerational programmes change lives. It will scope the challenges we face as a society in addressing isolation and loneliness, the impact on mental health across generations and the potential of intergenerational activities to make a difference. It also asks us to consider if building hope for the future through IG activities is something we can all share.

Timings for keynotes will be available on the website 6

‘Marketing Your Home Care Business In 2020’ Currently in the home care industry, there is an evergrowing need for attracting self-funded clients. Are you a home care Business Owner or Director who is in need of self-funded clients?

If so, learn how leading home care businesses are using Google/Facebook ads to increase their private clients. In this talk, Tobi breaks down the six steps you need to take to increase your percentage of private clients.

Top 5 Speakers HomeCare

Top 5 Speakers

Responsible innovation in health and care

Helena Zaum Microsoft

Social care lead helping to modernise the social care industry

Unpaid Carers annually contribute £132bn in economic value to the UK economy : What has to change?

John McLean OBE Carer’s Trust

Chairman of Carer’s Trust

John recognises the vital role that carers face and the prospect of himself or his family and friends becoming carers prompted him to find out more about the role of carers and to consider how he could contribute to help improve their lives.

He was awarded an OBE for services to British business interests and the development of civil society in China.

Let’s get digital!

The presenter will discuss the impact of digital technology in relation to the care sector and citizen’s outcomes, and the potential to transform the way that care is received and delivered through innovative use of digital.

The presenter will argue that those in charge of care services have a responsibility to use everyLIFE Technologies the data they collect to better Head of information governance the quality of care services and and security, data protection and highlight the role of digital in GDPR at everyLIFE Technologies enabling this.

Taffy Gatawa

Is home care likely to thrive? Thoughts on new approaches and the importance of a supportive policy context

The safe use of technology in care services

Fiona Richardson

Institute of Public Care

Leader of the Institute of Public Care at Oxford Brookes University

Digital technology helps care services spend more time caring.

It helps the people we support keep control of their lives and of their care; and it helps us to share personal information safety and appropriately. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails. This seminar will look at how care providers can safely achieve the benefits of technology.

The opportunities for digital to improve outcomes in the health and care sector are substantial, but doing so responsibly is crucial. What are some of the opportunities, what are the challenges and what should organisations think about as they approach ‘going digital’?

By the time this event takes place we should have in the intervening period: a Green Paper on both Adult Care and, Prevention. There will also be a Spending Review and – hopefully – a decision taken on what succeeds the Better Care Fund. No doubt there will be other Lincolnshire County Council developments to influence what the future for home based services Past President of the Association looks like. This session aims to of Director’s of Adult Social explore these and their impact Services upon this critical area of social care.

Glen Garrod

Timings for keynotes will be available on the website

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HomeCare Care Quality Commission

Care Quality Commission

8

CQC Inspector Hub

HomeCare

This year the Care Quality Commission (CQC) is delighted to be official Educational Partner of the Home Care Expo 2020 and Dementia, Care & Nursing Home Expo 2020.

This is a fantastic event that serves to help every single person working in the social care industry.

As the independent regulator of health and social care in England it is vital we have a visible presence; giving attendees the opportunity to ask questions and seek out our expert advice.

As education partner for the show, this year our Inspection Hub will provide a one-stop-shop for guidance on inspection procedures and any questions regarding registration and good practice.

Inspectors and registration colleagues will be on hand to offer bespoke one-to-one advice, highlighting examples of outstanding pioneering practice and sharing findings from our latest State of Care report our comprehensive annual analysis of all aspects of health and social care in England.

Members of our national Medicines Optimisation Team will also be in attendance to talk through the work we do to ensure safe and effective use of medicines across social care settings. Improving people’s use of medicines and reducing harm from medication are key CQC priorities.

Our pharmacy experts will be available to speak with delegates on how they can work best to help people and families of those using services be involved and informed in decision making about their medication.

The team will also be available to discuss the findings and conclusions of recent reports such as Oral Health in Care Homes, Medicines in Health and Social Care and our series of Driving Improvement reports.

I look forward to speaking at two sessions on day one of the event, Our collective voice: improvement and ambition in adult social care and Be inspired! Innovation and technology in adult social care.

Finally, I would like to thank all those attending and exhibiting at this year’s show. Social care is a constantly evolving sector and fully understanding regulation and new and innovative practice is vital in to provide the highest quality care. Opportunities like this allow us all to come together to learn more and get valuable insight from some of the leading health and care professionals in the country.

Whether it be someone living with dementia, or someone who is alcohol or drug dependent, every person deserves to have their own specifically designed person-centred care.

We are extremely proud to be educational partners and look forward to seeing you all.

Kate Terroni

Chief Inspector of Adult Social Care, CQC

INSPECTOR HUB The Care Quality Commission (CQC) will be running a two-day inspector hub from stand D834 at the Home Care Expo to answer visitor’s registration and inspection questions.

The stand will be full of resources for you to take away and share with colleagues including the latest State of Care report and a new report on oral health care in care homes. Book a free 15-minute appointment online and chat to a member of the CQC team at a time that suits you.

Whether your query is about beginning the registration process or how to drive improvement, they are happy to help.

FORGOT TO BOOK A SLOT? Don’t worry, we will make sure your question is answered. Pop by D834 throughout the show and meet the inspection team.

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HomeCare UKHCA - Trends in homecare

WRITTEN BY DR JANE TOWNSON United Kingdom Homecare Association

Trends in homecare At this year’s Home Care Expo I will be talking about the key themes for homecare, drivers for change and innovation, and how UKHCA is supporting its members.

IN ASSOCIATION WITH

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UKHCA - Trends in homecare HomeCare

From our work with our members, five themes emerge as being of common interest and concern to homecare providers, regardless of size, client type, funding stream, business model and stage of business development: 1) workforce; 2) financial sustainability; 3) regulation; 4) quality, innovation and best practice; and 5) public perception.

These themes are driving UKHCA’s strategy and work programme for representing and supporting members.

Crucially, we need a national care workforce strategy alongside the forthcoming NHS People Plan. Analysis of skills and competencies required to meet population care and support needs must be conducted. Nationally recognised and accredited training programmes are essential, along with funding, to ensure the workforce is confident, competent and appropriately qualified. Clear career pathways, with skill and experience recognised by improved terms and conditions, will help to attract people to work in the sector and encourage them to stay. UKHCA advises the Department of Health and Social Care (DHSC) on workforce issues; is an active member of the Cavendish Coalition informing the Migration Advisory Committee; and is also supporting university research projects on care workforce development. In terms of practical support for members, we provide information and guidance; training courses to improve the skills and competencies of the workforce; assistance with recruitment, for example conducting DBS checks; and a confidential HR helpline.

To improve terms and conditions of employment, working environment and experience of careworkers, as well as quality and outcomes for citizens, we need radical reform of commissioning and funding of homecare. A higher proportion of outstanding rated homecare occurs in the self-funded than in the state-funded part of the homecare market. Self-funding citizens commission their own care and pay enough to cover costs and enable providers to operate sustainably.

Councils need to follow suit. UKHCA’s Minimum Price for Homecare elucidates the costs of providing homecare and supports discussions with commissioners on fee rates. We are also working to improve sustainability by supporting providers to grow their services for self-funders and to enhance efficiency by reducing costs, for example, through better procurement.

Whilst much of the homecare market is subject to regulation with regard to employment and care quality, there are growing numbers of unregulated Personal Assistants (PAs), many of whom claim to be “self-employed”. Legal advice on this is that PAs are almost always either the employees of the end-user (or their representative) or of the agency which introduced them. Self-employment has a complicated legal definition and we believe that it

is extremely hard to demonstrate that a careworker or PA could be genuinely self-employed. Rising and unfunded costs of employment and care regulation are, however, driving growth in this area, apparently supported by local authorities and the NHS. This undermines the primary purpose of regulation to protect the public. We believe there needs to be one set of rules adhered to by everyone engaged in delivering personal care and clinical services.

Innovation in operating models and digital transformation of homecare are continuing apace. Technology solutions to support citizens, careworkers and care operators have the potential to work in concert to improve quality, efficiency and outcomes, with the help of state-of-the-art data visualisation and analysis. A paucity of data in social care is a major disadvantage with regard to influencing national policy and practice and needs to be addressed.

Lastly, we recognise the need to enhance public understanding and perception of homecare and are working towards this with our members and partners. Our goal is to enable people to live well and independently at home and ensure that accessible and affordable services are available to all who need them.

17th March

17th March

Home Care Expo Keynote Theatre

Technology Enabled Care Theatre

Sponsored by Legal and General

Supported by TSA

‘Trends in Homecare’

‘Putting Homecare On The Map’

11:00 - 11:30

13:15 - 13:45

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HomeCare TSA - Voice of Technology Enabled Care

The voice of Technology Enabled Care TSA will be hosting an incredible agenda featuring leaders from TSA, UKHCA, the National Care Forum and TLAP in their Technology Enabled Care Theatre. This comprehensive programme is a unique opportunity available to all of our visitors, but get there early!

Seats will be few and far between if you’re as excited fro this as we are!

DAY 1 TUESDAY 17th MARCH 11.00 -11.10

11.35 -12.00

13.15 -13.45

A short introduction to the TSA Technology Enabled Care Theatre ALYSON SCURFIELD

The importance of workforce development in adopting and embedding a strategic approach to Technology Enabled Care.

How we have gone about this at amica24, working with partner agencies to develop their teams and developments for the future.

It is an exciting time for homecare.

If we, as a society, were to invest in enabling people to live well and independently at home, we could improve quality of life, extend healthy lifespan, reduce pressure on the NHS, and save money for the whole health and care system. This talk will consider priorities for the sector and what we need to do to put homecare on the map.

A Welcome to the TSA Technology Enabled Care Theatre

Chief Executive, TSA

11.10 -11.35

The Opportunities that lie before us: the public sector, our customers and the digital world, so why have we not embraced it yet?

In this seminar I will explore some of the yet-to-be-overcome challenges that beset health and social care sectors in embracing the opportunities present in the digital world that in our private lives are so much part of everyday life – and have been for some time.

GLEN GARROD

Executive Director of Adult Care and Community Wellbeing, Lincolnshire County Council

Workforce Development for Technology Enabled Care

RUPERT LAWRENCE Head of amica24

12.30 -13.00

How we can revolutionise care enabled by technology During this presentation you will hear about the importance of person-centred care, and how important it is to use data to learn from and improve outcomes as well as how we can broaden the understanding of how TEC can and will transform care in the future.

VIC RAYNER

Executive Director, National Care Forum

Putting Homecare On The Map

DR JANE TOWNSON

Chief Executive Officer United Kingdom Homecare Association

14.00 -14.30

Digital Ecosystems for assisted living Legrand have developed a unique range of standards driven products and services that utilise secure digital ecosystems & open protocols to introduce safety critical into any housing environment that an older or vulnerable person could call home.

STUART CARROLL

National Sales Manager Legrand Assisted Living & Healthcare

14.45 -15.15

Quality Safety and Improvement for Technology Enabled Care Quality standards are important in all industries, even more so when the services and products being provided are critical to the safety, health and wellbeing of vulnerable individuals.

Come along to hear about the Quality Standards Framework (QSF) a UKAS accredited independent audit and certification programme for the Technology Enabled Care industry.

ALYSON SCURFIELD Chief Executive, TSA

15.30 -16.00

Taking care of Age UK Personal Alarms Today, over 1.7 m vulnerable people rely on telecare in the UK, using remotely connected alarms and monitoring devices. With new technologies, what does the future of these services offer? Can we keep people safe and independent in their own homes, for longer? The session will answer these questions and share learnings and insight from Age UK Personal Alarms, the country’s largest private personal alarm service.

STEVE GATES Managing director PPP Taking Care

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DEMENTIA CARE THEATRE

13.30 -14.00

Citizen Powered Communities: Improving Outcomes Enabled by Technology Enabled Care This presentation offers both commissioners and practitioners the opportunity to hear firsthand a number of real-life “TEC Stories” that highlight real outcomes and improved health and wellbeing for people, that have been enabled by the use of technology.

ALYSON SCURFIELD Chief Executive, TSA

TSA - Voice of Technology Enabled Care HomeCare

DAY 2 WEDNESDAY 18th MARCH 11.00 -11.30

Putting People First Improving outcomes for individuals enabled by Technology This presentation offers both commissioners and practitioners the opportunity to hear first-hand a number of real-life “TEC Stories” that highlight real outcomes and improved health and wellbeing for people, that have been enabled by the use of technology.

ALYSON SCURFIELD Chief Executive, TSA

11.45 -12.15

Citizen Powered Communities: Priorities for Technology Enabled Care Following the launch of the TSA’s Priorities for Technology Enabled Care report, which was published late in 2019, come along to this session to hear how TSA is playing its part to ensure practical action and real progress is made on each priority and how TSA are setting out a vision for a 21st Century TEC service.

PAUL BURSTOW President, TSA

12.30 -13.00

More than robots…. Can digital technology support greater citizen choice and control?

TLAP is committed to supporting the sector to embed personalised care and co-production. Caroline Speirs, Head of Think Local Act Personal (TLAP) and Clenton Farquharson, (Chair, TLAP) will explore if and how digital technology supports this ambition.

CAROLINE SPEIRS & CLENTON FARQUHARSON Head of & Co-Chair Think Local Act Personal (TLAP)

13.15 -13.45

CAREVIEW: Tackling Loneliness in cities with an App and a Map Learn how technology can enable cross-sector collaboration to help find the unfindable – lonely and socially isolated residents – before their health and wellbeing deteriorates. This talk shares good practice, insights and case studies based on three years of using a digital platform – Careview - on the ground to reconnect disconnected citizens to communities, services and groups in Leeds. In 2019, Careview received the Innovation in TEC award.

JON HINDLEY & ABHAY ADHIKARI

14.00 - 14.30

Digital telecare: the need for a transition to digital systems and the associated opportunities and benefits.

BT is moving all of its customers to digital by the end of 2025. Find out what this means for the technology enabled care industry and its users and service providers.

WAYNE O’DONNELL ACCOUNT MANAGER Doro

14.45 - 15.15

The Benefits of Digital: Why Digital Will Be Better for the TECS Sector There are less than 5 years to go until the analogue switch off but the true benefits of digital are already available to us. These benefits are not simply about increased reliability and cost savings, they ultimately provide improved care, reduced loneliness and many other human benefits. If we embrace the change, digital technology can enable us to provide a better service to vulnerable people.

MAX STEVENS

HOME CARE EXPO KEYNOTE THEATRE

13.15 -13.45

Quality and Improvement Driving the Improvement of Care Quality standards are important in all industries, even more so when the services and products being provided are critical to the safety, health and wellbeing of vulnerable individuals.

The Quality Standards Framework (QSF) is a UKAS accredited independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations, whether TSA members or not.

Come along to hear about TSAs vision for the future of quality standards for Technology Enabled Care.

DAVID PEARSON Chair, TEC Quality

KEY ACCOUNTS MANAGER M2M CSL

PUBLIC HEALTH OFFICER Leeds City Council & FOUNDER/DIRECTOR The Urban Sustainable Development Lab

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HomeCare Masterclasses

In partnership with

Masterclasses Delivered by the industries leading experts

Organised by everyLIFE Technologies, the masterclasses at the Home Care Expo are the best way to consolidate learning outcomes learned in the CPD accredited seminars.

Visitors will be able to sit in on the masterclasses titled: Leading Change in Social Care - which will present partners, collaborators and influencers who are leading change in the social care sector and building trust in the future of care.

Use this page to plan your masterclass, making sure you book your place on the Home Care Expo website in order to guarantee your attendance.

TUESDAY 17TH MARCH 11.00 VIC RAYNER

EXECUTIVE DIRECTOR, NATIONAL CARE FORUM

WEDNESDAY 18TH MARCH 11.00 NADRA AHMED

EXECUTIVE CHAIRMAN, NATIONAL CARE ASSOCIATION

DATA: DRIVING THE FUTURE OF CARE

12.00

ROB COULTHARD

MANAGING DIRECTOR, JUDGEMENT INDEX UK LTD

THE CARE LEADER’S MASTERCLASS

13.00

MARTIN GREEN

A DECADE OF CHANGE...?

12.00 13.00

CHIEF EXECUTIVE, CARE ENGLAND

KATIE THORN & TAFFY GATAWA

PROJECT LEAD, DIGITAL SOCIAL CARE & CHIEF INFORMATION AND COMPLIANCE OFFICER, EVERYLIFE TECHNOLOGIES LTD

FOUNDER & MANAGING DIRECTOR, SMOOTH DIGITAL

MARKETING YOUR CARE BUSINESS IN 2020 FIONA WILLIAMS

CHIEF OPERATING OFFICER, PRESTIGE NURSING

THE DIGITAL JOURNEY TO CARE SUCCESS

RECOGNITION AND RALLYING POINT

14.00

TOBI ALLI-USMAN

14.00

BHAVNA KEANE RAO

HEALTH & SOCIAL CARE CONSULTANT, BKR CARE CONSULTANCY

SOCIAL CARE IN 2020 - IN CONVERSATION

THE POWER OF DATA IN LEADING BETTER CARE

15.00

COLIN ANGEL

POLICY & CAMPAIGN DIRECTOR, UKHCA

UKHCA HOMECARE MARKET OVERVIEW

How to book your masterclass Masterclasses need to be booked beforehand. Please book your masterclass session by visiting the website:

www.homecareexhibition.co.uk/masterclasses/everylife-technologies/ 14

Care Tech Live HomeCare

Leading the technology transformation for social care

Traditionally, the social care industry has been slow in the uptake of new technologies.

In a time where social care is desperate for business growth and steady progression towards a sustainable care model, care providers are missing out on innovative products and services that will not only encourage growth, but improve the standard of care they offer.

Care Tech Live will revolutionise the way the industry views technology, by being a unique platform for social care business owners and management teams to receive education and source the latest technology that will help them to generate business growth, improve care quality and implement a sustainable social care model.

DON’T MISS THESE MARKET LEADING EXHIBITORS

Dr Chris Papadopoulos University of Bedfordshire

The CARESSES trial: Developing, testing and evaluating culturally competent socially assistive robots for use among older adults residing in long-stay care settings.

A description of the EU-H2020 and Japanese government funded CARESSES study will be provided. The seminar will explain why the rationale behind this study, how the trial was designed and implemented and what was learned.

Tuesday 17th THEATRE 10

Helena Zaum

Alex Nash

Eleonora Harwich

Taffy Gatawa

Microsoft

Alcuris

Reform

everyLife Technologies

Responsible innovation in health and care

How to embrace a proactive and predictive approach to care

Doing AI in the NHS

Let’s get digital!

The opportunities for digital to improve outcomes in the health and care sector are substantial, but doing so responsibly is crucial.

What are some of the opportunities, what are the challenges and what should organisations think about as they approach ‘going digital’?

Alex will explore how the ability to see, understand and share across a client’s care network; key insights into how they live day to day, has the ability to impact on how care is delivered, whilst ensuring that the clients real and appropriate needs are met.

Connected care communities can be as expansive as our imagination, once we have the knowledge to ensure we truly understand and support clients with appropriate insight driven care and support plans.

Technology enables a move from a reactive approach to care provision to one that is proactive and therefore preventative.

Tuesday 17th THEATRE 10

This talk will be exploring the realities of trying to implement artificial intelligence in the NHS. It will cover briefly cover where the potential lies, what applications are actually being tried on the ground and what the main barriers to adaption are.

Tuesday 17th THEATRE 10

The presenter will discuss the impact of digital technology in relation to the care sector and citizen’s outcomes, and the potential to transform the way that care is received and delivered through innovative use of digital.

The presenter will argue that those is charge of care services have a responsibility to use the data they collect to better the quality of care services and highlight the role of digital in enabling this.

Wednesday 18th THEATRE 10

Tuesday 17th THEATRE 10

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HomeCare KareInn Masterclasses

KareInn Masterclasses KareInn provides digital care planning that runs as a mobile app on smart phones, tablets and desktops and supports care homes to manage their operations digitally. KareInn`s Digital Care Suite is used in residential and nursing homes, mental health wards, learning disability and acute brain injury units. KareInn`s Digital Care Suite provides digitally ready care planning and reporting from pre-admissions to end of life.

GOING DIGITAL MASTERCLASS WHAT GOOD IMPLEMENTATION LOOKS LIKE The Masterclass will be run by Rachel Stojevic (Operations Manager) and Geraldine Chapman (Senior Account Manager) from KareInn, who are experienced in supporting Care Groups to go digital.

Care Homes who want to move from a paper based system, or are in the process of switching provider should attend our masterclass.

Prior to working for KareInn, Geraldine managed a Care Home where KareInn was implemented.

Geraldine has insights into how KareInn software benefits staff and residents, and expertise in successful change management at the front line. As a KareInn training-guru, she can share her wisdom about what change management success looks like, and how she manages it as part of successful onboarding.

Rachel has significant project management experience, having helped build two successful healthcare companies. Rachel brings this expertise to support larger groups to onboard with KareInn and coordinates the onboarding process with the wider digital support network.

TIMINGS

TUESDAY 11:00, 13:00, 15:00

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HOW TO TRANSFORM CARE OUTCOMES WITH AI This Masterclass will be delivered by Rachelle Mills, CEO of KareInn. As CEO Rachelle’s focus is on delivering measurable reductions in preventable risks, which improves quality of resident care and demonstrates a return on investment for providers.

Rachelle uses her extensive network to bring together a team of experts that use AI and Machine Learning to solve costly, but previously difficult to manage problems. She believes it is only through collaboration with providers that a real step change can be made for the social care sector.

Prior to leading the innovation at KareInn, she was Head of Digital for one of the UK’s largest retail banks, where her focus was on delivering digitally inclusive solutions. She has overseen major organisational changes from High Street Banking to Governmental Services helping colleagues to adopt digital platforms at the front line.

KareInn is currently working in partnership with the NHS and Ally Labs to bring Artificial Intelligence to Social Care in order to promote better sleep, improve overall resident well-being and reduce hospital admissions.

The Masterclass will look at the foundations of how AI works, the application of this to Social Care and the tools that KareInn are helping to develop. The masterclass will share some of the initial pilot results and how the outcomes will positively shape the future of care.

This Masterclass is for anyone who would like to feel more confident about how Artificial Intelligence works and looking to feel inspired by the future potential for the sector.

TIMINGS

WEDNESDAY 12:00, 14:00

TUESDAY 12:00, 14:00, 16:00

WEDNESDAY 11:00, 13:00, 15:00

Virtual Dementia Tour

HomeCare

Please visit Training 2 Care’s stand on D930 to book your place on the Virtual Dementia Tour at the show.

Virtual Dementia Tour The Virtual Dementia Tour is the only scientifically proven method of giving a person an experience of what dementia might be like. The Virtual Dementia Tour was invented 21 years ago in America by PK Beville and Training 2 Care are the UK partners for this ground-breaking training course.

Glenn Knight, Managing Director of Training 2 CARE comments “The Virtual Dementia Tour is all about understanding what a person living with dementia experiences daily to gain a greater understanding. Only by being able to walk in the shoes of a person living with dementia can we truly understand the changes that we need to make to improve the quality of care, improve environments, improve attitudes and really improve lives. Training 2 CARE are proud to be working with the Dementia, Care & Nursing Expo to bring this to you” This feature will grant access to an outstanding professional tool that offers unique and essential perspectives for caring professionals. By the end of this you will be able to recognise the issues faced by people with dementia and start to think about the correct provision of services to meet their needs. This is exactly what Caroline Dinenage, Minister of State for Care, experienced when she partook in the Virtual Dementia Tour last year at the event, granting herself an emphatic view of living with dementia and allowing for a new level of insight.

‘ This kind of event is important to share best practice, their fantastic ideas, see what kind of products are on the market to stay at the top of their game.

It’s a wonderful opportunity ’ Caroline Dinenage, Minister of State for Care.

In the UK, the Virtual Dementia Tour has been commissioned by nursing homes, CQC, care providers, NHS, ambulance services, Police, fire service, colleges, universities, prisons, and families in England, Ireland, Scotland, and Wales. The Virtual Dementia Tour has been researched in 16 countries and in the UK by Essex University and Ulster University. The Virtual Dementia Tour is recognised to change practice and has even been shortlisted for 2 awards by Skills for Care and the Times Educational Supplement.

In March the Virtual Dementia Tour will feature on the ‘Restaurant That Makes Mistakes’, a Channel 4 series and we were privileged to take various celebrities through the experience. They found the Virtual Dementia Tour an experience that must not be missed, and we are proud of the support that they and everyone else has given us.

To book the Virtual Dementia Tour for a visit to your Social Care Business please visit www.training2care.co.uk or call 01376 573999

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HomeCare Sponsors & Partners

SPONSORS

& PARTNERS

We would like to thank every Partner and Sponsor connected to the Home Care Expo for their hard work and dedication in helping to run the UK’s most dynamic event for the home care industry. We will come around and thank each one of you in person at the show, so make sure you keep an eye out for us!

SPONSORS

PARTNERS

18

17 & 18 MARCH 2020

NEC

FOLLOW THE SHOW!

BIRMINGHAM

@NaidexShow #Naidex46

BRINGING YOU THE FUTURE OF HEALTHCARE

400

WORLD-CLASS SUPPLIERS

300

INSPIRATIONAL SEMINARS

MOVING & HANDLING LAB

EXPERT-LED

PANEL DEBATES

AND MUCH MORE! YOUR HOME CAR E EXPO PASS GIVES YOU FREE ACCE SS TO THE SH OW

RUNNING ALONGSIDE:

HomeCare Exhibitor Listings

EXHIBITOR LISTINGS Appajak Ltd Stand Number H1153

Businessesforsale Stand Number H1103

CarePlanner Stand Number H1210

Fastroi Stand Number H1102

CarePlus a Management Information application for Home Care service providers.

It is a web-based Mobile MIS solution designed and developed specifically to meet the needs of Home Care Service providers. It is a complete end-to-end solution from employee recruitment through to client invoicing and payroll.

CarePlus Mobile facilitates real-time information sharing with employees working in clients` homes.

BusinessesForSale.com connects business buyers and sellers. Search 200+ care businesses for sale in the UK, plus thousands more businesses and franchises for sale in all sectors imaginable. And if you are looking to sell your business, we will help you find the right buyer.

CarePlanner gives domiciliary home care agencies the power to plan and manage staff rosters, client schedules, invoicing and timesheets.

Fastroi believe that care workers should have access to the latest digital tools to help them deliver higher quality of care with greater accountability. Real-Time Care™ (RTC) gives companies running home and domiciliary care services a new way to manage their staff and improve the overall efficiency of their operation without compromising quality.

+353871444808 www.appajak.com

Animo Business Consulting Ltd Stand Number H1203 We assist new and established Home Care providers to successfully establish clear routes to the market using a blend of online and offline strategies. We will improve your sales conversions by building a robust internal sales process to ensure all enquiries are responded to and followed through.

07764 273 289 www.animobusinessconsulting.com

Anywhere Care Limited Stand Number H1140 Anywhere Care, The home of innovative mobile products that provide reassurance in a world where technology can be daunting for the more vulnerable. Our aim is to give anyone, anywhere a way to communicate and be kept safe and secure. We care about who you care for.

01200 400 010 www.anywherecare.co.uk

Burton Safes Ltd Stand Number H1220 Burton Safes based in Huddersfield UK are a manufacturer distributor of physical security products, ranging from key safes, domestic safes, hotel & room safes commercial safes, medical cabinets, security doors, vaults, secure rooms, safe deposit box facilities, with over 100 Police approved products.

01484 663388 www.burtonsafes.co.uk

uk.businessesforsale.com

Care 4 quality Stand Number H1130 Care 4 Quality are a Health & Social Care Consultancy who support Care Providers nationally with ongoing compliance, Mock CQC inspections, help with regulatory enforcement.

We also offer specialist Provider and Manager training tailored to current regulatory themes and identified learning.

01579 324787 www.care4quality.co.uk

Careline Live Stand Number H1230 CareLineLive is a total cloud-based Home Care Management System working across a Carer Mobile App, Management Platform & a Family Portal. CareLineLive digitises processes, provides eMAR & call monitoring. Agencies benefit from increased productivity, improved compliance & have more time to care.

0044 3300 885 767 www.carelinelive.com

Care Management Matters Stand Number H1122 Care Choices is a multimedia publisher and event organiser, working with local authorities across England to provide adult social care directories to care seekers at their time of need. It’s also the publisher of CMM, a complete management journal covering best practice, latest news and innovation.

01223 207770 www.carechoices.co.uk

Care Sourcer Stand Number H1152 Care Sourcer is the UK`s first marketplace for care in later life.

Anyone can go to caresourcer.com to search for care providers who have immediate availability. Care Sourcer can be used by private individuals, GPs, social workers, hospital discharge staff or anyone else who needs to find care.

0800 048 8618 www.caresourcer.com

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1172140125 www.care-planner.co.uk

CML Training Solutions Stand Number H1106 Owned and operated by Chad Marshall-Lane, CML Training Solutions deliver quality training to the health and social care sector, specialising in LGBT+. They pride themselves in acceptance, inclusion and diversity, as well as offering consultancy for corporate and business groups across the UK.

7870562436 www.cmltrainingsolutions.com

Duncan & Toplis Limited Stand Number H1143 Duncan & Toplis Chartered Accountants and Business Advisers were established in 1925 and have 11 offices across the East Midlands.

We are also a member of Kreston International, giving our clients access to international markets through established professional contacts.

8081691196 www.duntop.co.uk

Enano Health Limited Stand Number H1324 We develop disruptive non-invasive testing solutions for Health on patented technology platform. Our saliva-based self-testing solutions empower individuals to test regularly at home and have early awareness of developing health risks before feeling sick.

+852 22105022 www.enanohealth.com

Everylife Technologies Stand Number H1120 everyLIFE Technologies are creators of the PASSsystem, a digital care planning system which offers a clear view of care in real time and is proven to help you better manage risk, stay compliant, improve business efficiency and provide the best quality care.

03300 940 122 www.everylifetechnologies.com

+44 (0)775 6668444 www.fastroi.fi/en

First Line Protect Ltd Stand Number H1226 First Line Protect provides innovative solutions for telehealthcare services.

Personal Careline Alarms are designed to help restore complete independence, giving you and your loved ones peace of mind.

With 24/7 Monitoring, 2-Way Voice Features, GPS Tracking and automatic Fall Detection Alerts.

08006 890 426 www.firstlineprotect.co.uk

Healthcare & You Pharmacy Stand Number H1341 We provide a complete pharmacy service at the touch of your fingertips. Using the most robust technology to manage your service users repeat prescriptions, we save your time and mileage by delivering medication straight to their door with MAR sheets every month! This is completely FREE of charge!

01332 869229 www.healthcareandyoupharmacy.co.uk

Homecare.co.uk Stand Number H1224 Homecare.co.uk is the UK`s leading home care reviews website, with over 2.5 million visitors each year.

We profile just over 9,000 care homes and hold over 19,000 reviews. We`re also number one on google for thousands of home care related jobs and services.

01488 684321 www.homecare.co.uk

Exhibitor Listings HomeCare

Insequa Ltd Stand Number H1142

Oxitone Medical Ltd Stand Number C1391

Tagtronics Stand Number H1320

UKHCA Stand Number H1322

Insequa deliver specialist business support for social care providers with Tender Writing, CQC Quality Support services and innovative policy solutions. We’re launching Evidenced Compliance at this show – it’s the complete cloud-based compliance management system for social care providers. Interested?

Come and chat to our friendly team.

Oxitone is a pioneering digital continuous care model with its innovative AI-powered RPM solution that includes three patented innovations: an FDA-cleared wristsensor multi-parameter medical monitor and SaaS clinician`s portal powered by AI medical intelligence tools.

The all-in-one digital care solution that helps to; Increase flow of information with our paperless approach to care. Deliver safer, more transparent care. Focus on person-centred care & delivering on your outcomes. Contributes to improved inspection feedback and ratings.

United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers. UKHCA provides representation with national/ regional policy makers & regulators as well as offering members a range of benefits and services to deliver and promote good quality homecare.

0115 896 3999 www.insequa.co.uk

Key Partnerships Stand Number H1340 Key Partnerships, the equity release referral service. We offer homeowners aged 55 and over a financial solution that could help them fund their care and maintain their independence. Refer your customers to us for impartial, specialist, no-obligation equity release advice.

0800 138 1663 www.keypartnerships.co.uk

KLOE’s Quality Consultants Stand Number H1150 Quality, compliance and support services that come to you when required. We provide packages tailored to each services needs; ranging from simple surveys to full KLOE audits. We are an open and transparent consultancy service with hands on experience.

07 817 435 664

McKelvie Solutions Ltd Stand Number H1434 OvenGuard is a small, simple electrical safety device that can be sited next to an electric hob, oven or cooker. Just press the red button and use the cooker as usual, but if you forget about cooking OvenGuard turns it off. Monitor cooking remotely and set alerts with web Application.

01432 376814 ovenguard.co.uk

Ningbo Pinmed Instruments Stand Number H1222 Pinmed is located in the beautiful sea port city ,Ningbo. We are focus on the top quality of medical products to introduce to global customer. As we have very advanced technical department to do products design, new innovation and improve our quality day by day.

0574-87739070 www.china-pinmed.com

00972 9 834 6731 www.oxitone.com

01254 819200 www.tagtronics.co.uk/homecare

Oysta Technology LTD Stand Number H1350

Tatarto X ltd Stand Number H1232

At Oysta we care about improving lives, and work to transform the provision of safe independence for the most vulnerable in our society and the safety of employees at work. The Oysta service is mobile and delivers telecare support everywhere through a range of simple mobile devices

TX Consultancy helps businesses improve their recruitment and retention processes in house rather than having to use agencies and spend out on big agency fee’s.

What is even better is that all of our packages are affordable and we are there to lend a helping hand so you can focus on your business.

01295 530101 www.oystatechnology.co.uk

2393092987 www.txconsultancy.co.uk

PPP Taking Care Stand Number H1334

TEC Services Association Stand Number H1422

PPP Taking Care has helped older adults and the vulnerable to feel safe and confident living independently in their own homes for more than 30 years. Our personal alarm service provides peace of mind and security to both our customers and their families across the UK.

The TEC Services Association (TSA) is the industry body for technology enabled care services (TEC). We are a not-for-profit membership organisation, representing over 370 organisations. Our members support the majority of the 1.7 million service users who benefit from TECS in the UK.

0800 085 7371 www.ppptakingcare.co.uk

01625 520 320 www.tsa-voice.org.uk

Smooth Digital Stand Number H1132

The Care Hub Stand Number H1134

Smooth Digital is a care sector focused digital marketing agency based in London. We work with Care businesses to attract private paying customers and staff online, using strategic digital marketing, including: Google PPC, Bing PPC, Facebook Ads, Instagram Ads and 24-hour Live Chat Lead Capture.

The Care Hub are Care Recruitment Outsourcing Specialists, dedicated to serving the Care Sector. Whether you`re looking to grow your Domiciliary business or you`re trying to address your high agency spend, then our award-winning Managed Service Recruitment will work for you.

T&S Creative Stand Number H1124

The Care Workers Charity Stand Number H1204

We`re t&s creative communications, a full service creative communications agency with a proven track record of delivering high impact and cost-effective creative marketing solutions. Pop by our stand to say hello and talk to us about #FreeCREATIVE- your chance to win a share of 200 hours!

The Care Workers` Charity was founded in 2009 to support current and former care workers with one-off crisis grants. In 2019 over £181,000 in grants was awarded to over 500 care workers.

These grants enabled recipients to face the future with renewed hope.

0203 3223 431 https://smooth.digital

0117 315 5118 www.tandsadvertising.co.uk

0330 335 8999 www.thecarehub.com

0044 208 661 8181 www.ukhca.co.uk

Unique IQ Stand Number H1332 Unique IQ creates innovative software solutions to help home care agencies deliver better care.

Its IQ:careplanner and IQ:timecard systems offer care planning, scheduling & rostering, eMAR and electronic call monitoring, with a mobile app option for seamless, real time supervision of care delivery.

0800 888 6868 www.uniqueiq.co.uk

Webroster Stand Number H1202 Technology that maximises staff capacity and transforms cost efficiencies. It’s CQC, GDPR and HMRC compliant and used by local authorities, franchise and care providers. Tailored to your needs, integrating with care planning, HR and finance software. Save time, money and stress with Webroster.net.

0044 1733 311599 www.webroster.co.uk

Your Company Mobile Ltd Stand Number H1234 We specialize in supplying low cost voice and data tariffs for use with Electronic Call Monitoring and Care Planning mobile solutions. All tariffs include a NFC smartphone Mobile Device Management and we configure all handsets with the relevant and required apps.

2033011460 www.yourworkforcesolution.com

www.thecareworkerscharity.org.uk

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4

C1470

C1372

C1373

C1272

C1474 Digital Tech Innovations THEATRE 11

C1360

C1364 C1366

C1362

C1260

C1264 C1266

C1262

H1450

H531

H1350

H1240

H1152

H1151

H1440

H1341

H1342

H1340

H1143 H1142

H1140

Keynote Theatre 2

H1153

H1150

H1434

H1432

H1336

sponsored by TSA

Technology Enabled Care Theatre

H1334

H1422

H1412

H1324 H1326

H1410

H1310

H1304

H1300

H1306

H1206

H1302

H1204

H1322

H1211

H1332

H1226

H1320

H1224

H1200

H1236

H1234

H1202

H1102

H1104

H1210

H1110

H1220

H1120

everyLIFE Tech Masterclass

H1100

H1222

H1124

H1122

H1232 H1230

H1130

H1134 H1136

H1132

H1106

Home Care Business Growth Theatre 13

H1205

H1203

H1201

H1307

H1308

H1103

H1101

22

3

71 C1270

FLOORPLAN

23

C1391

AI & Robotics THEATRE 10

C1398

C1292

C1294

C1392

C1394

C1492

C1290

C1296

C1390

C1396

C1490

C1480

C1281

C1282 C1280

KareInn Masterclass

C1380

C1482

C1372

C1470

C1271 C1270

C1272

C1373

C1273

C1370

C1374

C1472

C1474

C1360

C1262 C1260

C1264 C1266

C1362

C1364 C1366

Digital Tech Innovations THEATRE 11

H1153

H1150

H1151

H1342

H1340

H1341

H1143 H1142

H1140

Keynote Theatre 2

H1440

H1152

H1240

H1350

H531

H1450 H14

Stand H1210

Visit us on stand H1332

Care management software for home care agencies Unique IQ’s home care software provides a complete care planning and workforce management solution for domiciliary care organisations.

Core features of our care management system:  Scheduling & rostering

 Lone worker safety

 Carer best matching

 Compliance reporting

 eMAR & digital care planning

 Payroll & mileage calculations

 Digital work logs

 Android & iOS mobile apps

 Real-time service monitoring

 Customisable interface

 Easy clocking-in & out

0800 888 6868 sales@uniqueiq.co.uk

uniqueiq.co.uk

Quality and compliance is our passion and we aim to assist many providers in achieving this.

Our packages can be tailored to the needs of the services.

       

Spot audits Full-service audit Individual audits Liaising with the local authority and CQC Interim management Document design Assistance with CQC action planning Surveys

Alongside anything else you may require as a service to reach your objectives at a competitive cost, as we believe that compliance shouldn’t come with a costly price tag.

Contact us at KLOEsQC@outlook.com 07817 435664 07717426413

Testimonials I found Kerry to be one of the most responsive and engaging managers I had ever worked with in over a decade in the industry.

Kerry took a very pragmatic approach to improving the service and where necessary challenged both senior management and the staff within the organisation to ensure all improvements were achievable in a timely manner. By former contracts manager of Lancashire county council

Fallon was able to use her initiative to solve problems and is very adaptable to change.

Fallon was part of a management team that ran a large care providing service and was able to manage this when abroad in an emergency. I found Fallon to be a very helpful and trustworthy colleague.

Fallon was able to put action plans in place and ensure these were implemented and completed within timeframes without input from myself and other colleagues as she is much more than competent at following regulations and legislation. By registered manager

●

Tender Writing for social care.

Launching 2020

Probably the best results in the UK

●

CQC Inspection Support

Make sure you’re 100% briefed and prepared for your next inspection

Over 90% Win Rate 87 client wins Audited figures from 1 Dec 2018 - 30 Nov 2019

www.insequa.co.uk

Your Compliance Friend

✓ Easy to read policies ✓ Actionable procedures ✓ Operational management ✓ Comprehension tests ✓ Audit templates ✓ Risk assessments ✓ Comprehensive online

Come and say hello...

Find us on Stand H1142

compliance protection

0115 896 3999

@insequaltd