– Raw Data Survey Responses
SECTION A: Community Demographics
Question 1: Asked for House Number & Street Name to validate 0wnership and determine the number of households that returned more than one response. This information was used for control purposes to validate responses and will be kept confidential to protect respondent anonymity.
Question 2: Your Neighborhood.
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55% 42% 3% Respondent's Dwelling Type Attached Single Family Home None Selected
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Question 7: Within your neighborhood, do you have any particular maintenance or upkeep concerns? 432 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some respondents listed several different suggestions together. These were separated and listed with the corresponding Theme.
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Tree/Shrub/Bushes
1. Shrubs are not always trimmed; some haven't been trimmed in years and shrubs of the same type, lined up in a row are significantly different sizes from the others in that row. These are shrubs that have been planted three to six years ago (versus new plantings) so are very maintainable.
2. Trees and sidewalk
3. Clubhouse Square entrance often has heavy equipment parked in the lot and bushes have been damaged and not replaced for years. Non-operational cars (with flat tires - gold Jaguar) allowed to remain parked in the lot.
4. Landscape grasses at entrance of my neighborhood are distracting in the summer, as it makes it very hard to see pedestrians walking through the crosswalk. We have asked they be replaced with shorter box shrubs this year.
5. Visibility for residents entering and leaving via alleyways behind homes as hedges and landscaping prevent visibility of cars and/or children or pedestrians in the street.
6. Low-hanging tree branches over sidewalks, inadequate lighting at crosswalks.
7. Also tree branch trimming needs to be done near my home and the road towards confluence park
8. Yes the bushes by my house that are HOA property are never maintained.
9. HOA Trees not trimmed
10. Trees that have fallen down behind us - safety hazard
11. Well, there were two wonderful pine trees on the berm that offered some privacy that were cut down. This was a few years ago and we were waiting for them to be replaced. As of yet this has not happened.
12. Numerous homes have unkept landscaping, to include overgrown shrubs and tr ees growing into adjacent properties.
13. A couple houses don't do great at their yard upkeep/bush trimming but in general satisfied.
14. Trees encroaching on neighbor's property
15. Large tree's overhanging streets and adjacent property lines
16. The creek behind our house. A couple of trees fell during storms and they cut them down then left all the debris and made the remaining trees look like Totem polls. It is no longer soothing to look at. I constantly look at it a just want to fix it. I asked the HOA about this. M y neighbor is unhappy as well.
17. The fallen trees that border our property and River Creek property are an eye sore, but I understand that Loudoun County will not allow them to be cut up and removed.
18. Dead trees not being removed close to house- Tom had them on his list but that was 8 months ago
19. Dead trees over the fence on the golf course side
20. The treed islands at kingsmill/midocean/shoal creek do not look as grand as they could be.
21. The trail connecting Barton Creek to Fireplace (?) is often cluttered with fallen trees that are then just dumped along the trail or actually THROWN into the creek by maintenance personnel. It’s unsightly. The bridges are very warn out.
22. The ash trees that were all put in by the builder on many of the lots have a beetle bore that is killing them. It is so important that these are removed with new trees put in or that the current trees are treated. Otherwise they are all going to die and our beautiful, tree -lined street is going to lose its lovely character. It's also important to trim trees back from the light poles.
23. Some trees are overgrown and need to be trimed
24. Trees in common area behind my house. Some are dead.
25. The trees are looking so overgrown on some properties.
26. Trimming of bushes near homes; sidewalks with raised areas and/areas where previous repair company scrapped edges off concrete and left unfinished; new trees installed that are below the recommended standard; trees removed and not being told to replace; some trees being replaced that are not good for the area selected or create a mess.
27. In consistent replacement of front yard trees
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28. Dead trees that could fall down in a big storm have not been taken down in the forested area of the neighborhood.
29. Dead trees at entrance
30. Trees in back need to be monitored for dise ase and stability.
31. The Forest Management Plan needs to be updated to address a long -term solution to this on-going issue and a budget applied to ensure the continued beauty of our community & to enhance the value of our homes - not detract from them.
32. Yes - HOA left piles of tree limbs and tree trunks from downed trees in the common area behind our and other houses. However, the common area is only 50’ wide. It’s not a wooded area, but a narrow strip between rows of houses.
33. The ravine in the back our our house is a mess and haven for snakes. There are numerous downed trees that were left there.. I have seen similar areas cleaned up around the golf course and in other neighborhoods. .. would love to see this area cleaned up as well.
34. One of the things we loved about our home and certainly paid for in the price was the views but we're very concerned with the lack of tree maintenance which will soon block our views if it's not taken care of. We've offered to pay for it and hire it out but have been told we ca nnot. Dead trees should absolutely be taken care of from a safety perspective.
35. Behind our row of townhouses, just keep up with the removal of dead trees/branches and replacing dead bushes...recommend putting a trashcan near the utility shed as people take their dogs walking there and do not clean up
36. Maybe some of the landscaping shrubs are too big due to age, and some trees need to be pruned.
37. The view out the front of our house looks out at the parking lot so more trees being put in on the hill between our house and the parking lot to help block that view, would be appreciated.
38. Wood buffer areas on the 8th hole between homes and the course and no access to homes from the rear.
39. Some neighbors have flower/ shrubbery beds that are unkept.
40. Also need dead trees removed behind my house.
41. The reserved/forest area adjoining my property needs regular attention, and Blake told me they need guidance from the HOA to clean the area, I have spent several hundreds of dollars clearing the area over the years to keep my family safe.
42. Grass and bushes not taken care of
Weeds/Sidewalks
1. Yes. Weeds on sidewalks not taken care of. Overgrown landscaping. View of trash at club off Perdido. Loose sidewalk bricks.
2. Yes - lack of outdoor maintenance and weeding and keeping of landscaping.
3. "Weeds, weeds, weeds: front yards, verges and sidewalks.
4. Yes - because there is no grout in between all the bricks on the walks, weeds grow in there and are very difficult to get out. We were given an option to have them chemically sprayed, b ut didn't want the chemicals around us or our pets. Regrouting all of the sidewalks would be the best solution.
5. Sidewalks
6. Sidewalks that are uneven and 7. Weeds growing through sidewalks
8. Sidewalks with weeds 9. Brick sidewalk
10. Landscaping upkeep such as overgrown weeds,
11. Brick pavement replacement is terrible. It’s worse than what we had before. Crooked and overgrown with algae. The front gate is open a lot for no reason and security pays no attention.
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12. The weeds and grass poking through the brick sidewalks whi ch then leads to the spraying of Monsanto, a deadly chemical. Older residents who use walkers must walk in the street as the sidewalks are so uneven, and I worry about them getting hit.
13. The new brick sidewalks seem loose and less even than the prior. No sure why they were replaced - seems a dramatic waste.
14. Sidewalks require a lot more cleaning and pressure washing than previous. Maintenance of landscaping which belongs to HOA property is sporadic and not predictable.
15. What’s best to spread on snow/ice covered sidewalk and driveway?
16. “Lawns” that are just mulch and big weeds in sidewalks,
17. Yes. One neighbor does not maintain their yard in what we consider is in keeping with the mandates established by the community. The back yard is mostly weeds. The front yard uses materials that are not permitted (ie. Stones instead of mulch)
18. Sidewalks: Consistent weeding and cleaning of sidewalks is required.
19. Some (not most) neighbors do NOT maintain grass cutting and weed eating. One house doesnt weed eat at all. Grass around signs, mailbox etc gets over a foot tall
20. Sidewalks in front of our house. We were also told it was our responsibility to clean snow and ice off the sidewalks in front of our houses. Do we own the sidewalk in front of our house or does it belong to HOA? If the sidewalk is damaged, is it also our responsibility to repair it? The street gutters were cleaned by HOA and they look so much better. I know there are many neighborhoods without sidewalks so it is a unique problem for us.
21. The side walks.
22. Yes, uneven sidewalks that caused a broken finger in a fall and has yet to be fixed. 23. Sidewalks need work 24. Sidewalks are uneven and dangerous.
25. Brick sidewalks need some attention 26. Sidewalks buckle and 27. No sidewalks.
28. Flower beds not weeded, grass with weeds or dead sections. 29. Yes, house across the street had large amount of weeds growing from driveway pavers all summer and fall 30. Owners not sweeping berries fallen from their trees off the sidewalks. 31. Sidewalk brick replacement is ugly and now has uneven walls. 32. Also many if not all of the roots are pushing the sidewalks up. 33. Sidewalks easily tripped on 34. Buckling sidewalks in areas are dangerous as we have lots of walkers. 35. Sidewalk and gutter including aprons 36. Walks and little green space from walk to street 37. Uneven pavers on sidewalks
Common Areas/Open Space/Park
1. Common areas not being kept up with crab grass and spreading to residents grass
2. Failure to remove/replace deteriorating trees in common area.
3. Public areas are not maintained to the same standards as required for private areas
4. Some common areas are full of weeds that spread to the properties in the neighborhood. Blake may claim to put down weed treatments but who knows if they really do apply it - no one from the maintenance crew accompanies them to make sure rc is getting what they pay for. 5. Replace of lost trees in the common area 6. Drainage in common areas presents a huge safety issue of ice in the winter
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7. Landscaping/grass areas in common areas is terrible compared to the rest of river creek. In addition, the walkway around the large parking lot across from the clubhouse is always strewn with bottles, cigarette butts, and other trash.
8. The hoa does not care for the commons areas well either. The gate behind my house it’s practically falling down. I’ve reported the issue several times and nothing has been done to correct the problem.
9. People leaving dog waste in yards and common areas;
10. Landscaping around the mailboxes and common areas need updating.
11. Common areas at intersection of augusta national terrace/ kapalua terrace
12. Common area grounds are not kept up. Plantings are unattractive and grass areas show dirt.
13. Common areas are not maintained. Grass is cut sporadically, leaves are never collected in the fall resulting in the homeowners raking up the blown around leaves, dead trees are not cleared, etc.
14. Common area on hill head.
15. The common area in front of our house. Never watered or weed control making it difficult for us to maintain a pristine front yard
16. Common areas need irrigation
17. Deed trees in the common area on la costa (entrance to spanish bay) in danger of falling on public road. Notified the hoa, with no action or response.
18. I live off of a common area that rarely gets mowed or landscaped. I am an original owner. Most years i must call the hoa to remind them to keep that area in order. Why that happens after 22 years living here is way beyond my comprehension.
19. Common area behind my house is not maintained very well
20. Common areas within the neighborhood don’t get enough attention. To include tree trimming and bush maintenance
21. Common areas need attention
22. Some of the landscaping in the common areas/grassy areas could be better
23. A dead tree in our yard on the common maintained area
24. The rcoa has been cutting down diseased trees in common areas and have left the unsightly debris behind which has destroyed the beauty of common wooded areas behind many homes. The issue: shockingly , there was no budget allocated for clean-up.
25. Common area at end of cul-de-sacs; pets urinating on personal property, untreated common areas
26. Yes the HOA routinely ignores pruning and seeding in the common area behind my home. Sidewalks are over run with weeds and streets rarely are swept. Trees belonging to HOA over hang the sidewalks and are ignored unless we file a complaint. No one cares that a full dumpster is exposed when entering our neighborhood. It’s pretty sad how clubhouse square is ignored.
27. The "open" space behind the neighborhood is unkept, and maintained.
28. Pocket Park is not well maintained by the Association
29. The park in our neighborhood needs lots of attention. The grass is dead. Weeds. Looks awful.
30. Most of the concerns are on HOA property, especially the entrance island and marquee
31. The common areas that contain turf also need significant improvement. The grass is either not maintained at all or is not given sufficient care in the areas of fertilization, weeding and seeding.
32. Lawn mainteance at the gazebo area and pocket park overlook lawn needs focus
33. The pedestrian easements are not maintained by the Association. This requires that the homeowners on either side of the easement pay for upkeep - specifically the stone walkways. Homeowners sho uld not be required to pay for the upkeep of the stone walkways between houses
34. Entrance common area needs to be reseeded - lots of bare areas.
35. Trimming grass along the curb and common areas regularly.
Verges
1. Verges look terrible especially ours
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2. Inconsistency of the verges, some properties look a little unkempt
3. The verges were replaced with brick and a number of people do not remove the grass that sprouts up between the bricks. Weeding is also an issue in a few front yards.
4. The verges. Considering the number of properties in this neighborhood, I feel the combined Member fees more than subsidize the RCOA simply mowing and maintaining the long strips of grass verges.
5. Inconsistent verges
6. The condition of the grass on the verges.
7. Verges beside the sidewalks do not seem to be mowed with regularity.
8. Verges are ruined by dogs. You cannot have grass there
9. Verges need to be maintained by the HOA since they do not belong to property owner and dog traffic ruins grass. Those who have extensive verge property are penalized by having to maintain property they don't own.
10. Verges are all different.
11. Verge guidelines, is it all grass as we were told we had to do and other neighbors did not
12. Verges, street scape, pocket parks (2), street lights are aged/dirty, pet waste
13. Verges: Currently there are a number of planting styles in Eagle Ridge and while some continue to be maintained by the homeowner, many are in complete disrepair and have been so for at least five years. Many HOA verges continue to degrade as a result of no maintenance and have resulted in becoming areas of just weeds and dirt.
14. VERGE
15. Lawns & Verges
16. Verge is not maintained.
17. The grassy verge is impractical & impossible to maintain.
18. The verges issue needs to be resolved and should be a community responsi bility.
19. Verges need to be taken care of by HOA.
20. The Verges, brick sidewalk, different garage door replacements, concrete driveways
21. Verges
22. Verges unkempt
23. Pets are allowed to urinate on the remaining green verges causing the dying grass to look very unsightly.
24. Most homes are well kept, a few very well kept. There are some, driveways/verges/aprons that are very unkempt and should not be permitted to get away with it. Verges that are mostly dirt and weeds. Some lawns and gardens terrible.
25. Additionally, the question of what to do with the Verge has yet to be resolved by the HOA
26. The trees on the verge along Westchester Square, including the area around them, a re poorly maintained.
27. The public space grass and verge at the end of Buccaneer around the mail boxes area is poorly maintained by Blake compared to other higher traffic streets. “Out of sight, out of mind?”
28. The poor condition of many sections of the verge
29. The verges in many cases are poorly kept, some gas lights aren’t working.
30. Verge conditions
Driveway/Streets/Parking
1. The street itself is in need of repaving and proper edging to define the front yards.Road and curb maintenance
2. Street needs paving
3. Cars are too often parked on the street into the early hours of the morning causing a problem backing out of homeowners driveways.
4. Waiting for guidance on driveway resurfacing decision. All finishes should be consistent.
5. Driveway and apron maintenance
6. inconsistent color of concrete driveways
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7. Yes, some of the driveways have not been painted yet and should be, in order to keep the look consistent.
8. Yes driveways are different colors and cracked and garage doors as well - the stain is not solid so all look unfinished or needing repair
9. Driveway Surfaces: Recent repairs to driveways have left our neighborhood in a complete mess with multiple colors of driveway surfaces. Not only are there now a variety of colors ranging from bright white to beige and gray tones, but even portions of driveways are now in multiple colors instead of one. Also the textures of the surface vary considerably. Even after the driveway guidelines were recently updated, the patchwork installations continue. New surfaces that have been installed have already started to delaminate, resurfacing durability appears to be insufficient. To date the only control sample for people to review and possibly use to instruct their contractor are a series of painted surfaces on a sidewalk in Clubhouse Terrace (Pecan Valley) with no specific reference to what is actually approved. A written specification alone is not sufficient to try and ensure consistency.
10. Paving of our Streets: We have recently completed a partial repair of the asphalt and there are plans to resurface the streets correctly in the near future. However, we need to focus our funds that we have allocated to complete this repair instead of diverting funds to adding unnecessary additions to this scope of work.
11. Perhaps not a concern but desire for more clarity. It's not clear to me what decision was made regarding what is appropriate for upkeep on the driveways (I thought there was some discussion over suitability of painting).
12. Driveways are starting to fail.
13. The blacktop is a mess.
14. curbing and sidewalks being all different colors of concrete; curbing into driveways being too steep that causes the front of your car to bottom out
15. Yes, cars parked in driveways full time
16. The roads are patched, so that rather than looking updated they look older than before they were patched.
17. A lot of parking is in driveways rather than garages.
18. The streets need repaving
19. There is also no enforcement of parking restrictions in 'visitor' parking spots.
20. Deteriorating aprons/driveways
21. The lack of standards and guidelines on driveways/verges per neighborhood is a huge problem.
22. ONE DRIVEWAY WAS NOT REPAIRED ACCORDING TO STANDARDS
23. Waiting on neighborhood solution for d/w apron repairs and Side walk brick repairs 24. Paver/concrete driveway wear
25. End of street/blacktop not well finished in appearance
26. Driveways in disrepair (a proliferation of white-painted driveways which are not in compliance). etc
Lawn/Landscaping/Mowing
1. Lawn and exterior painting upkeep
2. Lawns and landscaping tend to be unkempt
3. Mowing seems to always be forgotten for the green space overlooking hole 15. It is a very large area which people use for their dogs and to visit to look at the river but very little is done to keep it nice such as overseeding and regular mowing.
4. Some is landscaping
5. I also have a few neighbors who's lawns are not well kept and who let weeds grow in their mulch beds.
6. The landscaping at the front entrance to Eagle Ridge (from the clubhouse) needs work and attention.
7. We have a few neighbors who don't take great care of their lawns.
8. Some of the front landscaping is uncared for with weeds during the growing season.
9. Some do not care for their lawns or decks.
10. There are a few homes that don’t keep their landscape, decorations up to par.
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11. Landscaping, grass in particular, at entrance way aren’t well kept.
12. Lawn mowing issues in Spring and Summer
13. Landscaping and lawns are not always kept up as they should be.
14. Landscaping of individual homes could be improved.
15. Home owners upkeep of plantings in the front of the houses and
16. Yes. There are several yards that need attention.
17. Unkept Yard, homes need power wash, pain
18. Neighbors yard not kept up. Grass is hardly ever cut. Bushes and trees are overgrown and not maintained
19. The grass in front of our house in the road is washing out and needs filling in.
20. The park lawn is not always healthy
21. There are several townhomes who have just mulch as a front yard. This pushes the boundaries of acceptable landscaping
22. Some houses they don’t keep their grass and yard in good condition being in river creek it should be the best
Maintained/Maintenance
1. Some properties in the neighborhood are not regularly maintained
2. Some houses do not maintain their front grounds.
3. Unsightly parking of maintenance and landscaping vehicles as I enter Clubhouse Sq
4. Yes. We have a next door neighbor who does no exterior maintenance unless forced to by HOA
5. A few residences could use some attention to the yard and the exterior maintenance of the house
6. A few homes need their landscaping upgraded/better maintained
7. Neighbors maintain their yards in regards to leaves..we cleaned the leaves in front yard 6+ times and currently need to be down again when it warms up.
8. Most of the homes are maintained appropriately - nothing major to mention
9. I am concerned that requirements for our properties to be maintained are becoming outdated - can we upgrade to a better driveway when ours is considered to require renovation? Or can we upgrade to a higher level? If our outdoor light falls apart w ith age, is there an option to replace it with an upgraded rather than the closest look-alike model?
10. Golf cart and maintenance cart using our main road
11. There is not sufficient attention being paid to maintaining a consistent appearance in the neighborhood s.
12. We are at the crossroads of making a difference in our incredible community based on its age. We can choose to invest in the improvements, the necessary replacement of areas at the end of their useful life and maintenance of what we have or sadly let it dissolve into just another unremarkable suburban location.
13. Lawns being mowed, general yard maintenance
14. A few homes are a little slow in repair and maintenance
15. A couple of homeowners do not maintain the outside of their homes well.
16. There are some houses that the yards do need to be better maintained. "
Garage/Front Doors
1. You have allowed home(s) to put in front doors that do not conform to original architecture style."
2. Garage doors stains not up to code
3. Garage doors not uniform in appearance & some are not being maintained at all.
4. In Eagle Ridge there is no attempt to keep house and garage door colors consistent and recent driveway repairs have left the neighborhood with many multiple surface colors. Working groups were assembled to address the garage door and driveway issues but so far there have not been any effective results.
5. Garage Doors: The wide variety of door finishes remain and continue to occur. It is unclear as to what effective guidance has been provided to homeowners and contractors alike and how completed projects are being evaluated for compliance. We are still seeing garage doors in severe disrepair and recently finished doors in multiple colors. In Eagle Ridge, there are different colored garage doors, both painted and stained
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right next to each other. This has been the case for several years. Does a control sample exist as a written specification alone is not sufficient. The bigger concern is that we need to work at better communication on what is correct. You now have people actually thinking they can simply replace only a portion of their garage door knowing it will not match and they seem to think that would be okay.
6. Garage doors
7. A lot of people leave their garbage cans outside their garage and we thought that was a violation?? Seems they never get written up.
8. There are a couple homes that need garage doors and siding rot repaired and trees pruned that hang over sidewalks that are too low for pedestrians to walk under.
9. Home Owners should NOT be allowed to replace their garage doors with Tacky NON -MATCHING TO ORIGINAL garage doors since there are MATCHING garage doors available at reasonable and equal Pricing (and actually better quality than the original !). These New Non-matching garage doors that people have used (and Covenants committee approved of) have RUINED and DEGRADED the whole look of the neighborhood.
10. Garage doors left open all day, backyard storage under decks.
11. Decks or garage doors not maintained!
12. The consistency of garage door types and the colors are NOT in keeping with the architectural guidelines.
13. Some shutters & doors need paint
14. Wooden garage doors.
15. Garage doors conditions
Street Lights
1. Street lights intermittently work
2. We have had street lamps out but they seem to have just been repaired.
3. Street lamps
4. Dark spots with no or limited lighting.
5. Entry drive to neighborhood is dimly lighted at night.
6. There is a light pole in the parking lot that is leaning over more than others also.
7. Street lights..there are quite a few out .
8. Light post within neighborhoods are broken or leaning.
9. Pathway to pavilion and upkeep of lights need more frequent attention
10. We need more street lamps
11. Many areas in River Creek need enhanced maintenance. These areas include street signs, light poles, utility boxes and large mailboxes.
12. Street Lights: Street light globes have not been cleaned since they were installed. Some light posts are leaning and should be straightened. They are no longer an asset to provide appropriate illumination on our streets but a vision of complete neglect.
13. Street lights have gone out a few times and may need adjustments to the time they are on.
14. Lights seem to keep going out for whatever reason. hoa should paint/replace numbers on the mailboxes
15. No, just need an additional street light between Shalimar Pointe and Monarch Beach Sq
Dogs/Dog Waste
1. Dogs off leash and neighbor's dogs posting on shrubs
2. Dog area needs seeding. More flowers.
3. Many people on our street do not clean up their dog pop and or let there dogs of leash.
4. The overlook area, dog waste
5. Dog owners have very little respect for the lawns of others or the verge areas. I have personally witnessed people who take their dogs, from their own lawn, to pee on a neighbors lawn. (And yes, i did say something). They should be walking the dog in the street and not on the sidewalk. "
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6. Dog poo.
7. Dog droppings in common areas
8. Sometimes people don't pick up dog poop on common areas next to Olympic Blvd. Don't think these are necessarily Players View neighbors
9. Neighbor has bags of dog poop around property - doesn't throw it out.
10. Some dog waste.
11. May be a few more waste stations at busy areas.
12. The overlook has not had leaves cleaned up in the two years I have lived here. And there is often poop left in the area. Having stations with bags might help.
13. And one lets his dog roam out of the yard all the time.
Signs/Entrance
1. Stop signs and street signs are bent and broken.
2. Plastic Stop signs in the middle of the road are redundant
3. Sign in a front yard that is up continually on the corner house into neighborhood. If we allow that sign , then what if someone wants to put up a different kind of sign. Maybe they can just put out when their kids are playing in front yard but unsightly out continually. We shouldn’t pick and choose which signs are ok.
4. Signage at clubhouse square is not very professional and looks incongruous with o ther parts of neighborhood.
5. Signage: Signage in some areas are in a significant decline and need to be replaced and repaired with the correct materials and installation as originally designed.
6. Yes, both entrances allow for traffic to come through and it makes it very busy and unsafe for kids especially without sidewalks. Trucks fly down the street. Also, the landscaping company does nothing to keep up the entrances to our neighborhood and let’s everything die and not cut back nor replace with new mulch, flowers, or foliage.. this is disappointing when other neighborhoods are kept up and our fees are as high as they are.
7. Green Players View portion of front entrance signs are loose.
8. I feel the entrances do not look nice with all of the barricades on the sides of roadway
9. The neighborhood entrance to Eagle Ridge from the clubhouse is the worst in all of River Creek. The sidewalk to Eagle Ridge from the club is always cluttered with leaves/mulch/etc. The landscaping to the east of the Eagle Ridge sign is full of weeds. Taking down the metal faux gate and replacing it with liriope is a start but more work is needed.
10. Not at the moment - not a maintenance issue but traffic cutting through Eagle Ridge is a major issue. It would be good to have a no thru street sign at each entrance of Eagle Ridge. Or a speed bump. Eagle Ridge becomes a speedway and also we have had issues with RCC maintenance vehicles cutting through which are extremely noisy. It is a narrow street and with no real visitor parking, vendors park during day making it a navigation issue backing out of driveway. I think it is overall a safety concern for River Creek.
Rental/Renters
2. Few renters who don’t care about immediate area upkeep
3. A rental house whose driveway and roof need serious maintenance
4. Roof on rental house on Augusta National Terrace
5. Rental homes are not kept up to standards.
6. Rental property in Eagle Ridge continues to decline with no apparent evidence that any oversight has occurred by the HOA resulting in any action by the owner to correct exterior maintenance issues.
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7. Our neighbor rents out his home. The last tenants did not take good care of the property, used too many of the guest parking place and ran a business out of there. The new neighbors seem better, but time will tell. As an aside, these problems were reported to the HOA. We were told there was nothing that could be done.
8. Yes, a couple of rental units are not kept up
9. Several rental homes and their yards are not maintained as they should be
10. Some rental properties (yards) are not well maintained
Mailboxes
1. Mailbox units could use replacement.
2. mailboxes are dull and need painting
3. How often are mail boxes cleaned, painted, restored?
4. Group Mailboxes: Painted surfaces of Group mailboxes need to be refinished and refurbished.
5. Also dirty mailboxes!
6. Mailboxes stand crooked on a great many lots or are not cleaned.
7. Utility Boxes and supports: We need to work with the utility companies to refinish or repair damaged, declining or abandoned utility boxes in the neighborhoods. It has been encouraging to see the number of boxes that have been screened by landscaping through the efforts of the GLC but declining surfaces and supports require attention.
8. The large green retaining walls haven’t been painted and neither have the mail boxes.
9. Over growth of “Grinch head” plants blocking access to mailboxes, removal of architectural gates without homeowner knowledge, garage doors supposed to be fixed by 12/22 (a full year to fix)
Fence
1. Some of the stucco walls that connect the fences along the back & sides of the backyards are in dire need of repair.
2. The fencing along the bluff area I thought the eighth and the ninth hole Looks neglected and unkempt"
3. Green chain fencing often breaks. Repair work has been spotty over the years. Snow plows recently tore up sod in front of several homes.
4. Integrity of the Bluff beyond the fence/property line
5. At the dead end of Tuckaway there is a section of community property with a fence in need of repair .
6. Back of fencing around our backyard. We were told it was our responsibility to clean the back of the fence which requires us to walk to the end of the entire wall to access with cleaning supplies or to pass them over the fence. I would appreciate the HOA cleaning the back when they take care of the ravine. A group of neighbors was also given permission to place bluebird feeders along the ravine. There are approximately 10 feeders very close together and during the season many birds fly over our property and leave their droppings on our roof, walkways, and patio decks. There are additional boxes along the River which are spread out appropriately. I have communicated with Frank McLaughlin and HOA manager and indicated to them I would get back in touch if it continues to be a problem but I wanted to get my concerns on record since I have the opportunity.
7. Community fences
8. DIY fencing
Covenants Enforcement/Standards
1. Many houses are not keeping up to standards that are required
2. The Covenants team does not do routine inspections so homes are full of mold and dirt,
3. Some of the Homeowners Rules are not being enforced. e.g. Trash Cans are not to be stored in front of the houses but some leave them out 24/7. e.g. The new brick sidewalks are sinking (in front of our house at base of the concrete driveway for example).
4. Yes. Many homes in clubhouse square are not kept well and nobody seems to enforce anything
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5. The houses are being updated outside but not keeping with original traditions of the house and people are placing lights with a contemporary look and changing colors exterior that were not the original colors, therefore there is no consistency and staff and covenants Committee have not idea what the original standards were for each section of the all the neighborhoods
6. Christmas decorations that are allowed to remain long after Christmas. The property manager needs to do a better job of getting out into the neighborhoods to assure that these are removed. This also applies to the covenant manager.
7. The approach to covenants control appears to be focused on the review of homeowner applications with no effective onsite review of the condition of homes in Eagle Ridge. Many homeowners have decided to make changes to the appearance of their homes and it appears that no active review of the neighborhood is being made to ensure compliance with covenant requirements.
8. We have both Kept and Unkept homes in our neighborhood. It appears that there is little or no enforcement of covenants around the upkeep of homes.
Drainage
1. Water drainage
2. Impacts of drainage issues on yards and driveways
3. Drainage and trash
4. Water drainage Drainage in backyard due to changes in several neighbor's yards
5. Drainage ditch behind house floods up near house during storms. There is a dispute between HOA and golf course about whose responsibility it is to do a permanent drainage screen cap so it won't flood to the houses.
6. Mulch beds draining off into driveway/sidewalk
7. Poor drainage behind our home where ground remains saturated long after rain and attracts mosquitoes.
8. I have issues with water flow off the roof during heavy rain
Trash
1. We see trashcans left permanently outside on townhouse patios
2. Trash cans left out
3. Need Public trash can
4. We no Longer get Yard Debris collected. Trash blowing around.
5. On garbage days there is litter from trucks.
6. Occasional broken glass on street from trash pickup
7. Copious amounts of construction/renovation debris put out for trash collection and blocking sidewalks
Vehicle Parking – Maintenance/Landscaping
1. Gate at entrance to new storage garage has not been erected -trash dumpsters in clear view at all times
2. Commercial landscaping vehicles parked at entrance to neighborhood"
3. Ongoing challenge with storage of snow removal and construction equipment in club parking lot.
4. Work equipment stored for days, sometimes months on my street.
5. Unclear of where and what the Community's landscaping/maintenance company is responsible for I.e.,picking up garbage from community areas; seeding, edging/seeding. AND LOCATION OF PARKED TRUCKS AT THE ENTRANCE TO OUR COMMUNITY
Holiday Decorations
1. Christmas decorations still up at end of January.
2. The holiday decorations at our entrance cover the neighborhood name and are over the top a nd don’t align with RC vibe, but beyond that’s it’s a lovely neighborhood.
3. Holiday décor left up too long after the holiday
4. Holiday displays left out months afterward
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Miscellaneous
1. We wouldn't mind having more visibility of the Potomac River.
2. Old hvacs are pretty noisy
3. yes
4. One home
5. Cliff/HOA area
6. No. Our Deer Ridge neighbors quietly work to keep their homes in very good shpe.
7. Yes
8. Railing rust/wear on individual exterior brick stairways
9. The soil is impacted making lawn care difficult.
10. Yes.
11. Chiggars are HUGE issue.
12. Some tire tracks and edge of some yards
13. My only worry is the deer eating my flowers!
14. Yes. I do.
15. Lower tennis courts
16. Tennis courts are abysmal
17. Yes, I have several neighbors who let mold grow on the outside of their house.
18. Residents putting bird feeders out that encourage wildlife and create a huge mess that overflows onto others' properties. I find peanuts on my front steps and two residents of my home are deathly allergic to peanuts!
19. We’d like to see the transformer boxes on Jupiter Hills covered up
20. Sight lines when exiting Center Ridge, overall is beautiful
21. In the Fall, leaves were not raked frequently enough.
22. Overall very good, some neighbors are less enthusiastic about cleaning up leaves in the fall
23. Neighbors need to move more often and neighbor across the street needs to plant grass in the tree removal area, he put mulch there that looks bad
24. Next door neighbor has a lot of mold on siding 25. Some homes need outside work, much progress was made with last years HOA audits 26. Dead plants 27. There is a house on our street with blue led lights lining the driveway 28. Also, one flag...when the assessments were underway, I know many of t he people with whom I spoke were dinged for a dirty roof. Unfortunately when we received notice of our dirty roof - it was not evident why the evaluation was made. Particularly given that the notice came with black and white photos that did not show any area of concern. When we had roofing professionals out to inspect, it was not clear to them what area they should treat (and frankly, they questioned whether any of it needed treated). That's not an acceptable approach to having homeowners take action - when corrective action needs to be taken, the communication should be clear and open. 29. Wish neighbors took more pride on the exterior appearance of their property. 30. Upkeep is an ongoing project, goal, concern for homeowners. No/None
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2.
3.
4.
5. No 6. No
1. No
No
No
No
7. None 8. No 9. No 10. No 11. No 12. No 13. No 14. No 15. No 16. No 17. No 18. No 19. No 20. No 21. No 22. No 23. No 24. None 25. No 26. No 27. No 28. None 29. No 30. No 31. No 32. No 33. No 34. No 35. No 36. None 37. None 38. None. 39. No 40. No 41. Not really 42. No 43. None 44. No 45. No 46. None 47. No 48. No 49. No 50. None 51. No 52. Not at this time 53. No 54. No 55. No
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56. No 57. No 58. No 59. No 60. No 61. No 62. No 63. No 64. No 65. No 66. No 67. No 68. No 69. None 70. No 71. No 72. None 73. No 74. None 75. No 76. No 77. No 78. No 79. No 80. No 81. None 82. Not really. 83. No 84. No 85. None 86. None 87. No 88. Not at this time 89. No 90. No 91. No 92. No 93. No 94. NO 95. Not really 96. No 97. No. 98. No 99. No 100. No 101. No 102. No 103. No 104. No
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105. None 106. No 107. No 108. No 109. No 110. No 111. No 112. None 113. No 114. Not really 115. No 116. No 117. No 118. None 119. No 120. No 121. No 122. No 123. None 124. No 125. No 126. No 127. No 128. No 129. No 130. No 131. No 132. No 133. No 134. No 135. No 136. No 137. No 138. No 139. No 140. No 141. No 142. No 143. No 144. None 145. No 146. No 147. No 148. No 149. No 150. No 151. No 152. No 153. No
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154. No 155. No 156. None
157. No
158. Not at this time
Further Analysis of Question 8 -
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Further Analysis of Question 9 -
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River Creek Owners Association - Community Survey Report March 27, 2022
Question 11: Are there other safety-related issues in the community that concern you?
372 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some respondents listed several dif ferent suggestions together. These were separated and listed with the corresponding Theme.
Speeding/Speed Bumps
1. Sheriff department speed monitoring
2. While I do NOT want Police sitting looking for speeders
3. the speeding concerns
4. Speeding.
5. Other than speeders - no
6. Also some issues with speeding through neighborhoods.Yes, autos and trucks are speeding in excess of limits. The situation is out of control. We have more than enough passive measures like signs and radar displays; more of these will not help. Please invite the Loudoun County Sheriff to patrol our streets! The problem is most acute on Friday and Saturday nights.
7. speed
8. Speeding drivers leaving the Clubhouse
9. Speeding
10. Specifically delivery drivers and teenagers speeding down neighborhood streets where children frequently play.
11. Traffic goes way too fast entering and leaving the park, especially at night
12. Speeding is #1, mostly teens
13. Only need a speed bump for pedestrian safety at entrance to Confluence Park roadway off Perdido Bay, that or a gate which is closed each evening at dusk to prevent cars from going to the park at all hours of the night which is common every summer.
14. Speed bump should be placed at entrance to path to confluence park from perdido bay rd.
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15. Cars speed down Perdido Bay Ter to get to Confluence Park and golf course
16. Also, living near the park I observe speeding drivers which could be slowed down by a speed h ump on Perdido Bay Terrace best the park entrance. Inhaber concerns regarding the safety of kids in summer due to unknown visitors to the park.
17. Speed through neighborhoods;
18. Rate if speed if some drivers in Rivercreek
19. The question above addresses it. Fairway Oaks Sq needs speed bumps to slow traffic in general and to discourage cut through traffic.
20. speeding
21. On the main road to the club house, at the top of the hill cars speed up and get going fairly fast as they cross Barton creek.
22. commercial vehicles speeding 23. The speed bumps at the gate are damaging to our cars and should be removed - how does every other gated community survive without them?
24. You would not believe how fast cars can go between the signs at Butler & Shinnecock. I have been almost run over by neighbors many times while in the crosswalk.
25. Residents and contractors are speeding the minute they enter the gate especially we live next to the back gate and shoal creek drive extremely very dangerous
26. Firestone is an accident waiting to happen. Cars consistently speed on Firestone while pedestrians are walking their dogs and kids are in tot lot. I personally almost got hit twice and know many others as well. Something needs to be done about Firestone. 27. Speeding 28. And there are cars that speed regularly 29. speeding. 30. Speeding 31. reduce posted speed in townhouse neighborhoods from 25 to 15 mph 32. New speed bump does NOT work 33. speeding 34. Also speeding. Cars frequently blow through the stop sign at Olympic and Firestone. Need speed bumps. 35. The entrance speed bump grazes the bottom our sedan, which is not safe. 36. SPEEDING 37. Speeding on Shoal and Olympic are an ongoing issue. 38. No police presence to slow drivers far exceeding the speed limit 39. people speed on Olympic Blvd and Shoal Creek Dr since these are the longest straight aways 40. fast drivers
41. Burning Sands Terrace is a cut-through street to other areas of the Eagle Ridge community including the golf course. As such, speeding on Burning Sands Terrace is out of control with speeds routinely exceeding 45 mph and almost always ignoring the stop signs. Burning Sands Terrace is short in distance and a straightaway (maybe 200 yds) and vehicles just race to get to the other end. This is a definite safety issue with kids often playing in the street not to mention the excessive noise that goes along with speeding. Something needs to be done before there is an accident. 42. Speeding. 43. Speeding
44. Yes - The speed humps installed at Olympic (Main Gate and Shoal Creek (Rear Gate) are too wide and too high. They are NOT motorcycle friendly and are a hazard for motorcyclists entering the community. The are also, apparently, too high for some of the residents automobiles (look at the current state of damage to the Olympic entrance. The motorcycle issue was addressed at a board meeting and the BOD instructed the HOA Manager to make adjustments to the main gate entrance by removing a center section thus creating a path for the motorcycle. This assigned task was NEVER implemented.
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45. Posted speed limit sign within the neighborhoods. 25MPG is too high
46. Speeding cars on Olympic Blvd
47. there is only one stop sign between Olympic and Cypress Point Terrace which lends to huge speeding issues.
48. Speeding
49. Speeding is a problem, particularly in the morning when there are walkers, runners and dog walkers out with limited visibility. This is my biggest dissatisfaction with the neighborhood.
50. Horrific abuse of speed limits and running stop signs without even slowing down. A disgrace. A miracle that no one has been injured or killed. I consider this a major quality of life issue/safety issue and a reflection of the fact that increasingly, many River Creek residents have no respect or regard for their fellow residents. A real "killer" of our "brand."
51. Speed
52. The largest problem are kids speeding.
53. Ongoing speeding
Gate/Gate Operations/Access
1. The guard gates are a free for all. Vigilance is inconsistent.
2. No real security at the gates.
3. There is also NO control of who walks or bikes into the community. There should be a separate gate that requires a keyfob/key card to get thru.
4. Monitoring of service vehicles entering the community
5. A record of who is allowed to enter the Community should be kept and maintained.
6. overall, the driving inside the gates is HORRENDOUS.
7. Yes, there is a big problem with people who do not reside in River Creek gaining access by entering via the walking path. Bikers also are entering using the path or by circumventing the gate bars.
8. We had a neighbor with a loud party the other night that spilled on to the street at midnight. I called the Olympic Gate to see if they could send someone over, but no one responded
9. All other country clubs and neighborhoods, utilize an automated system that owners can provide the guests with a 3 digit code or bar code to scan; to enter upon entry. This can be generated each time. There are plenty of IT specialists even within our neighborhood that could help set this up. This should be for day and night."
10. Too many bikers, joggers, walkers use are trails after simply walking in
11. Yes, it seems as though the back gate remains open throughout the night from time to time. This needs to stop.
12. We are not a secured neighborhood and the gates were only to help manage car traffic.
13. Access to the community is very lax. Some renters use their Guest List to give access to too many transients
14. The gate arm at the Shoal Creek gate stays up too long and allows people to piggy back residents into the neighborhood. A man did this to my daughter and followed her around the neighborhood and she had to call us to have us come outside as she pulled into our driveway so she felt safe to get out of the car.
15. Way too many people come through the gates that should not.
16. gate not consistent with who they do and dont let in
17. Tailgating through the entry gates.
18. The gate attendants continue to let in guests without checking that they are in the system (they don't ask names, they will just wave cars through the gate). There is no way to prevent someone who CLAIMS they work for a contractor on the list, to get in at odd hours when they shouldn't be in the community. I don't think the gate attendants are asking themselves why someone from a lawn maintenance crew, or other typically daytime contractor, is asking to get in at night. We have no idea who is coming and going.
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19. Yes gate entry is inconsistently enforced, parking on streets in clubhouse square is becoming rampant and is not safe and unsightly,
20. The gate attendants are very inconsistent, and it would be a shame, if someone that is not permitted on a guest list is allowed in to the neighborhood; and someone gets harmed.
21. I am also concerned about entrance into the community. I receive mixed feedback from guests about how easily they can access our home. It seems very e asy to gain entrance. I also have someone listed as a restricted individual at our gate but I don't have confidence they pay any attention to that. This individual is under federal indictment for harassing my staff at work.
22. Entry by people not authorized.
23. Tailgating
24. lack of security at the gates
25. Guard gate is very inconsistent and it seems the handle is left wide open a lot and guards are siting looking at phones and not at cars coming in. To answer #12 I need more information on what it would look like. I am very unhappy with the guard gate as it is right now and do not feel like they are adding the protection we are paying for.
26. We don’t provide security - the gate contractor being a security company is inconsistent with purposehire a customer service company.
27. Gate security is inefficient.
28. Yes! We need better gates and security. Gates that allow only one car at a time.
29. The security points are useless. It would improve if we required the visitors to contact the resident to approve their entrance. Visitors should only allow on the guards if they’re the residents approved list or if they’re having problems contacting the resident.
30. The enforcement at the gates seem inconsistent.
31. Piggybacking through gate
32. aggressive driving at the gates.
33. Front gate
34. Pay gate guards more and get better people
35. Gate access at times is too lax. better training for gate personnel 36. The gate and the randomness of who is vetted correctly
37. Lack of control of who has access to our community. A rental unit in our neighborhood has a lot of different cars and strange people coming and going all the time. Unit is still listed under the original owner, who has been gone for 4 years. Have no idea how these people get in and out of the communitymaybe by using the "Guest List" Management has no idea who is using the "Guest List" as means of access to the community 38. Ease of entrance into River Creek, 39. I appreciate the gated community which is the reason I moved to RC but still see solicitors and pedestrians entering who do not belong in the neigborhood. 40. Back gate being left open overnight.
41. Gate access still doesnt work properly. I get tailgated almost every time i enter the main gate. Also, the gate staff is still allowing transponders that don’t work peope through the gate. One of the gate guards dropped the gate on a friends car who had a pass because they were not paying attention.
42. not so much safety but I feel that if resident and guest arrive at the same time, the guard should afford the opportunity for the resident to proceed first. Often times, I have to yield to guests/contractors/work vehicles so they can proceed through the gate first. Guard should open security arm resident traffic permitting. 43. Inconsistency clearing visitors at gate 44. Gates 45. Inconsistent front gate visitor clearance checks 46. Keep working on consistency with gate personnel and enforcing gate security
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47. The gate arm has been up several times where people just come through the gate. I’m speaking from experience. My sister in law came. She was able to ride through along with somebody behind her. We need a better system of keeping track of guest coming in and out.
48. Guards at gates are inconsistent with letting in guests.
49. The back gate should have 24 hour security as well. Most of the time the gate is left open.
50. It is public knowledge that anyone can gain access to our community simply by saying they are going to the RC Clubhouse. Entry is allowed even if the person entering is listed as a RESTRICTED guest on a resident's guest list. This policy endanger residents who may be being harassed (or worst) and opens up our community to liability and potential tragedy.
Stop Signs
1. Cars not stopping at stop signs.
2. people routinely run stop signs in primary intersections. collaboration with local police for stop sign violations is unfortunately with merit.
3. People who don’t know right of way and don’t stop at stop sign’s
4. I am concerned with people blowing through Stop signs. I have nearly been hit a several times.
5. Many cars barely slow down at stop signs. Early in morning, some don't stop at all.
6. People rolling stop signs by the bus stop at the entrance to Club House Square
7. Residents who believe, by some unsupportable reason, that their residence in River Creek excuses them from obeying our traffic regulations. Blowing through stop signs and accelerating weel beyond the posted speed limits are all too common. Unfortunately, this "entitlement" attitude is often transmitted to their young driver children who adapt the same behaviors.
8. Not stopping at stop signs
9. stop sign violations
10. People running stop signs!!!
11. stop signs
12. Best solution for running stop signs-Maybe cameras???
13. We go on regular walks and the blatant disregard for the speed limit and blowing through stop signs is very very frustrating. This includes older residents who should know better and teens that need to be constantly reminded.
14. The plastic stop signs on the crosswalks are dangerous as cars stop with no reason
15. Stop signs are frequently ignored
16. drivers don't always come to a full stop at stop signs
17. People do not obey stop signs!
18. people continually run stop signs without any regard for pedestrians; putting in speed enforcement cameras or radar will not help this situation; speeding is not an issue .... people are not speeding, they are just running stop signs
19. Failure to observe stop signs
20. Mostly the drivers in RC maintain a safe speed and look out for pedestrian s. That minority of drivers that roll through stop signs, pass school buses and drive at unsafe speeds do not change because there are Ped Xing signs in the middle of the road.
21. Drivers running stop signs.
22. Many people (residents) tend to run stop signs.
23. commercial vehicles running stop signs in eagle ridge specifically,
24. I would like stop signs installed on Shoal Creek at the intersection of La Costa Way. Strangely, our crosswalk is one of a few which do not have the plastic pedestrian sign. I think making this intersection at four-way stop would be a very helpful calming mechanism for Shoal Creek.
25. stop signs don't seem to exist for anyone. some of the driving is so bad, it honestly feels like its a matter of time until someone gets seriously hurt.
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26. rolling stops at stop signs are routine.
27. Blowing through stop signs.
28. don't fully stop at stop signs. 29. rolling stops. h.s. kids passing cars in the neighborhood, old people blowing thru bus stop signs
30. People blowing through stop signs or past buses 31. ignoring stop signs, poor especially for walkers!
32. People not fully stopping at STOP signs
33. failure to stop at stop signs seem to be a problem. we might start with enforcing a stop at stop signs. This wtll slow most down by adding a record keeping camera at these spots. Also, add a few more intersection stop signs. will irritate but could work
34. those who ignore STOP signs; this is human behavior, and we keep trying to help get the word out about the dangers.
35. Enforcing stop signs (that are generally ignored along Olympic) 36. On average, fewer than half of vehicles stop at the stop sign at Shinnecock Hills and Sea Island. It’s scary. 37. Not obeying stop signs
38. More than speeding, drivers never stop at stop signs and often barely slow down especially at night.
39. Many cars run through stop signs without stopping.
40. People running through stop signs. Young and old.
41. Drivers ignoring stop signs 42. Also, the number of people who roll through stops sign is obnoxious. 43. not stopping at signs.
44. I see cars running through the stop signs on Shoal Creek every day. 45. Stop Sign Running
Vandalism/Crime/Car Theft
1. Breaking into cars 2. Car theft 3. Mostly just petty theft from cars. 4. The car break ins 5. I was concerned about the cars being broken into and related incidents around the holidays. 6. Vandalism 7. no notification of break-ins and other home violations in River Creek 8. Recent series of vehicle break-ins. 9. Non-registered persons allowed through the gate to vandalize cars and steal contents 10. There should be cameras at both entrances and exits that capture license plate numbers with timestamps, at a minimum, and possibly vehicle occupants. This would be a great help when there is vandalism or theft. 11. Vandalism 12. The occasional vandalism. 13. Home and Car vandalism, 14. vandalism 15. DRUGS, INCREASED THEFT, PETTY CRIMES, ZERO ENFORCEMENT OF TEENAGERS VIOLATING LAW 16. We recently had car break-ins. 17. Break-ins 18. Occasional vandalism 19. vandalism in Confluence Park and other areas. 20. Random theft 21. There have been thefts recently and HOA management does NOTHING to implement better preventative measures - they tell homeowners to call the police but by then it's too late - the criminals have already been in the community. The apathy is shameful.
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22. Vandalism
23. The vandalism in a concern and the recent series of car break-ins seems to have escalated from what they used to be. 24. Sporadic vandalism in park areas, but very few 25. Crime 26. Confluence park vandalism; vehicles broken into 27. Car break ins, vandalism 28. The recent neighborhood car thefts are definitely an issue. 29. Theft 30. The amount of car vandalism occurring at night. 31. Break-ins, possibility of having security that drives through the neighborhoods to patrol unusual activity 32. My car was hit when parked down by the tennis courts at confluence park. We were kayaking. Because there are no cameras I was never able to find out who hit my car. Security cameras need to be installed at that parking lot. 33. auto break ins
34. Recent breaking & entry on Glen Abbey Court - No update from RCOA.
35. teenagers/youth who live in the community who commit vandalism, commit other crimes.
36. neighborhood experienced car break-ins a month ago, we have no follow-up. there were cameras that captured the incident.
37. Vandalism
38. The recent car thefts and occasional vandalism at Confluence Park 39. Crime on vehicles. We need more security guards and cameras.
40. Occasional breakins and other petty crimes that could be prevented through the use of cameras and better patrols
Pedestrians/Signs/Crosswalks/Sidewalks
1. That many drivers do not seem to know that they must stop for pedestrians in a crosswalk.
2. People walking on the street when pathways are present and cleared.
3. people walking in the street not on the path,
4. As a pedestrian, getting in and out of Jackson Hole Circle can be extremely dangerous. Cars come into the neighborhood at high speed and cannot see pedestrians on the road. There is no sidewalk. It is very unsafe.
5. The crosswalk signs are an unsightly hazzard
6. I have concerns regarding safety for pedestrians walking to the park. There is no sideway and pedestrians have to walk on the roadway when entering the park area. With high traffic in summer and a lot of people speeding especially in that area it poses a high risk.
7. Crosswalk safety. Vehicles frequently fail to stop for pedestrians in crosswalks.
8. Walkers not facing traffic.
9. Wearing reflective vests when walking after dark
10. More sidewalks
11. pedestrian safety,
12. The pedestrian crossing signage is hideous and unnecessary
13. Not having designated sidewalks/or pedestrian only painted lanes on neighborhood streets
14. The pedestrian safety signs in the middle of the crosswalk are unsightly and obstructive to oncoming traffic.
15. At the end of Lanier Island there is no sidewalk.
16. Sidewalks are in violation of the Society of Engineers standards for tripping hazzards
17. There are quite a few crosswalks and the cart path which is a concern
18. Un Even sidewalks. More walk ways on the opposite side of the street.
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19. Pedestrians walking too close to the ro ad and not using approved walkways.
20. I believe the crosswalk signs were initiated with no formal process, serve no purpose and represent a hazard as well as being aesthetically incongruent with the overall look and feel of the neighborhood. I further believe these have been viewed as traffic calming tools which is a purpose they are not well -suited for. I would support a study documenting whether there were any instances of pedestrian incidents in crosswalks. I would also support removal of these signs and replacement with more appropriate traffic calming measures.
21. The aesthetic of River Creek is being ruined by the pedestrian signs. They look terrible and dramatically take away from the upscale appearance of our community. I think future buyers will be deterred by the garish signs.
22. I would rather see a raised crosswalk than the standing signs in the crosswalks.
Olympic/Trucks/Signage/Lighting
1. Trucks entering Olympic entry: Signage larger and more frequent needs to be installed on THe Parkway. Too many times trucks are turned around causing a bottleneck
2. Also, FYI, the "signage" that was added to stop trucks from entering Olympic gate is TOO WORDY. No Truck driver can read it before the truck has passed. Fewer words will result in more effective adherence. TRUCKS - SECOND RIGHT ONLY
3. It appears that there is confusion as to what side of the road is correct for many cars h eading out on Olympic from the club house. There have been several instances where I have been crossing the road from my home to the trail (right at the pool/gym area) when I’ve looked up to see cars heading toward me on the wrong side of the road. I think more clear signage at the club house end would help people know what side of the road they need to be on when exiting from the club house.
4. Not enough lighting on Olympic, People coming from clubhouse NEVER stop at 4 way stop on Olympic and Bear Creek,
5. The signage in the middle of the road is unnecessary and an eyesore.
6. The slow signs on Shoal Creek are a traffic hazard. Remove them.
7. Drag-racing on Olympic. Mini-roundabouts along Olympic would stop this late-night sport.
8. Drivers rarely if ever, stop at the crosswalk at Bear Creek Terr. and Olympic Blvd. going both east and west. Our family has almost been hit several times when crossing and while driving.
9. Inadequate lighting at Olympic and Bear Creek crosswalks as well as Apache Wells and Bear Creek.
10. Need signage at end of Olympic blvd where cars from Perdido Bay turn into Olympic….couple times encounter car turning into the wrong direction to Olympic!
11. Yes, stop allowing vehicle through our neighborhood on Mid Ocean that don’t belong there who are crossing through. The trucks and deliveries should never be allowed unless it for someone in our neighborhood. It should be well marked and speed bumps and big signs should be noted. If none of that works, I thing wrong should have gates put up. Also, there needs to be more signage in the main entrance prior to entering for trucks to not go through that entrance. It has take me 30 min to get through that gate due to this.
12. There is a tremendous amount of commercial cut-through traffic coming in the back gate. They turn right on midocean. Pedestrians, kids, and home owners pulling out of thier driveways are at risk.
13. Large delivery trucks using Our roads to bypass Shoal Creek.
14. maintenance vehicles driving on residential streets
15. Burning Sands has become a cut through for vendors and other traffic. It can be a speedway. Signage saying no cut through would be good at each entrance. It is a safety issue. Especially with no visitor parking nearby, vendors park on road during day, making navigation dangerous backing out of driveways and crossing the street. I would not let my elderly mother cross the street and I wear a fluorescent yellow hat in the winter! Many neighbors have commented they would not have bought if they knew this issue.
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16. the large commercial trucks still coming through the main gate - the signage at the entrance is simply not clear - tell the delivery people to enter on Shoal Creek and put the mileage for them. Something to stop this madness of turning in. Perhaps a sign just as you are ready to make the right hand turn to indicate no commercial vehicles. Also, the two lanes in for cars need to be widen and give signage earlier that says residents right; visitors/golfers left.
17. There is a no truck thru sign on mid ocean and these truck drivers ignore it. How do we hold them accountable to not use Mid Ocean as a thru street??
18. Need to remove the pedestrian crossing signs in the middle of Olympic and Shoal Creek. They are useless and at times they are a hindrance .
19. commercial cut-through traffic. HOA did a great thing with the No Thru Trucks sign, but still get a lot of picups, vans, light utility type traffic moving from back gate to Olympic.
Dogs/Off Leash
1. Dogs not on leashes - have seen two attacks. Ramp to dock is very slippery. Use of Roundup on common areas, golf course and sidewalks.
2. Dog waste is increasing along walkways and is very unsanitary.
3. Dog attacks on people or other pets,
5. unrestrained pets
6. Mean dogs off leash
7. People have their dogs of leash. I personally attacked by a dog and the owner flipped me the bird when I asked him to get his dog on a leash. The very next day the same dogs came running at me and my spouse
8. People let their dogs off leash on the main path and more often in the neighborhood they live in. A lot of dog walkers have become very lazy and do not pay attention to pedestrians. There also occurs bunching up of dogs and walkers forcing people off the trails.
9. YES, dogs are left on peoples lawns not leashed and are harassing us when we walk by!
10. Dogs off-leash (confluence park and neighborhood).
11. Also the dog waste accumulating on the hiker/biker trail is disgusting.
12. Yes. I have been nearly attacked on 3 occasions within past few months while walking by dogs not on leashes or tethers. Each time, I was walking on the sidewalk in Potomac Ridge headed to Shoal Creek and an unattended, unleashed dog has run out of an open garage or driveway with aggression. 3 times I was nearly attacked.
13. dogs
14. People allowing their very large dogs to run off leash in Confluence Park.
Golf Carts/Vehicles
1. golf carts in the street
2. The golf maintenance vehicles are often speeding, especially down Perdido Bay Terrace.
3. When driving onto Firestone, big bushes at the golf cart crossing make it hard to see the carts about to drive by. Maybe trim them down or put a sign about a crossing?
4. Only that golfers in carts don’t seem to obey rules. When I turn left onto Palmetto Dunes Terra ce from Shoal Creek, we often almost crash into golfers driving across the street on golf carts who have no regard for THEIR stop sign.
5. golf carts not stopping at stop signs
6. Require golf carts to come to a complete stop before they go onto the street.
7. golf carts crossing the road with no regard of the Stop sign.
8. Children in golf carts.
9. Golf carts speed across the streets and often do not even look. They must think they have the right of way. They do not. Common courtesy goes both ways.
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10. People driving golf carts in roads and driving too fast
Bikes
1. Bicyclists should have bells or horn to alert pedestrians of their coming approach (especially kids)
2. Bikes on walking path should require bells they just about run you over and no warning they are com ing
3. Cyclists not using biker trail.
4. Bike riders traveling too fast on walking path.
5. Instead of using the well-maintained hiker biker path many people seem to be walking or biking on the road. On the other hand, One time when I was on the hiker biker path a teenage girl did accidentally run into me from behind apologizing that her brakes did not work well.
6. battery powered vehicles on walking path
7. Speeding bikers on cart paths
8. Bike Rider announcing their
9. Walkers and, especially bikes, on the path should pre-announce when passing from behind.
10. Announce presence as they pass walkers on the Hiker/Biker Trail
Lighting/Pathways/Streets
1. also don’t like outdoor lighting in path areas and by park - it attracts more people down there after dark and in the summer when park is closed creating noise.
2. There is little to no lighting along the path adjacent to the Club parking lot that connects our neighborhood to the hiker-biker trail (but I think that might be Club property, not RCOA.)
3. More street lights
4. There needs to be lights installed on the sidewalk between Barton Creek Place and the pool. That area is really dark at night and there is a drop close to the sidewalk.
5. More lighting needed on trails
6. Lighting is often out along streets. Very dark with winter months and hard to see pedestrians.
7. Lights at cross walks and road. Lanier island square is dangerous
8. Walking trail lighting is AWFUL - it needs to be improved to make it easier to walk at night.
9. More light is needed in the forested area where part of the walking trail exists starting from Player's view and going towards the cemetery on Olympic.
Plantings/Bushes/Shrubbery/Trees
1. Large shrubbery blocking our view entering and exiting Center Ridge.
2. The front of Center Ridge is overgrown next to the entrance. This causes a safety issue for walkers.
3. The plantings in the medians at the ends of the street are safety hazards. The plant material is too dense and/or too tall. Children can be playing and can't be seen by the average height car. Perhaps SUV's can see fine. Short adults are also obscured. As a pedestrian there have been times I couldn't see a car turning in. The blind spots these plantings create work both ways. The pedestrian signs in the crosswalks leading out of Potomac Bluffs "walk." They either are moved by a person or are vibrated. At times I can barely get my car around the sign to turn into Potomac Bluffs.
4. Bushes and plants that could hit a cyclist on paved paths or block view on curves.
5. There are many intersections where bushes need to be trimmed so cars see golfers crossing
6. Tall landscape shrubs in crosswalks at entrances of neighborhood makes it difficult to see pedestrians walking and their pets.
7. The amount of dead trees behind our home and in common areas worries me.
8. dead trees in common areas near parks and private property..
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Data/Studies
1. The actual concern regarding safety is the implementation of measures without the support of hard data to support the action taken. A perfect example is the use of the very unattractive plastic crosswalk signs that were installed without any actual supporting data and without the pre-approval of the full Board of Directors. The community has existed for several decades without any solidly documented safety issues so there should not be an overreaction based solely on the impressions of individuals. River Cr eek is designed to be a lovely residential neighborhood and not a commercial business zone.
2. Before any further safety enhancements occur there has to be clear and substantiated data produced by a professional traffic engineer to first identify the specific needs or issues that our community requires. From that study and evaluation, we should then work with knowledgeable professionals, local jurisdictions and the entire community to develop appropriate solutions to support any such modifications or expenditures.
3. Unfortunately, no such data or investigative study was conducted or provided in the past to support the purchasing and installation of the cheap and inappropriate plastic crosswalk signs we have now. In addition, mounting signs to our light posts with zip ties is not leveraging what is available or providing a permanent and finished solution appropriate for our community.
4. All existing conditions along our roadways need to be carefully considered and a measured response should be a priority. The decisions we make regarding our existing infrastructure must have a positive impact and one that is best suited for a private gated community with a commercial entity within it. Any safety expenditures have to be based on more than neighborhood opinions or hearsay. This would include any future purchase of any expensive infrastructure in confluence park."
5. The pedestrian signs in the middle of the roadways are unhelpful. It would be helpful to understand what studies were done prior to their placement regarding pedestrian safety concerns and past incidents. What I observe is that cars now track through the grass to miss the signs, pa rticularly in those locations in which signs are close to a turn. I am not supportive of wasting HOA money to continually "fix" the ripped up grass from cars veering there to miss I sign of which I question the utility.
Teenagers
1. The area by the pointe seems to be a trouble area with teens at night in the warmer months.
2. Older Youth behaviors at pool or parks that is not appropriate for other ages to observe.
3. Many teenagers that don’t live here use the gym daily. Kids go down to Confluence Park and party.
4. Teenagers / college kids gathering after 11pm around the restrooms structure by 14th hole on the RC golf course , generating noise and disturbance;
Parking
1. Parking behind driveways in narrow streets with no extra parking spaces
2. Park safety
3. Cars are parked on the street overnight without enforcement all the time.
4. yes. parking of commercial working trucks on our streets in a such a way that if an emergency ve hicle had to get by they could not; property owners who park on the street (not in spaces) close to curves again creating a hazard when you go around the corners;
Deer
1. Wild animals, particularly deer with Lyme Disease, Fox with rabies
2. Deer infestation. They need to be removed and crossings where they he enter needs to be fenced to keep them out
Miscellaneous
1. Truthfully, we are better than most neighborhoods in Northern Virginia.
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2. Please do not add painting to our community. The best part of the community is the beauty.
3. current efforts are sufficient
4. My biggest concern is the neighbor next door - overall I feel very safe in this community
5. Also to consider unsightly is the lack of maintenance on property line fencing on ridges and against open space area. Often these are rusting or sometimes in disrepair- it is unclear who maintains these. "
6. property owners who still don't know not to pile garbage in the street or where to put their garbage cans;
7. Older people who are poor of hearing, or anyone who is hard of hearing, shouldn't be walking with earbuds in. This forested area needs attention. Trees in bad condition forest this area. 8. Enforce, not feeding wildlife. 9. Texting while driving 10. We spend way too much focusing on a problem that survey after survey says does not exist. We have a few bad actors. I am weary of it. It is like some one has a pet peeve and we keep spending money on it.
11. Please remove the bar that restrict vehicles from entering the park, as a former police officer I know what obstacles can cause once first responders are not able to get to an incident. 12. Need roving police patrols - vehicular 13. Perhaps more surveillance cameras in common areas 14. yes 15. Solicitors 16. No need for additional physical displays - not worth the cost nor aesthetic distraction 17. by the confluence park we should have a camera 18. see #7 We would like this use of rodent poison outside of the interior residence strictly prohibited in the HOA docs 20. Clearing the snow and ice from the path between the last house on Bear Creek and Olympic. It was not cleared the last few times it snowed and was very slippery. 21. TOO MANY SIGNS!!! River Creek is looking cluuered and crabby!
No/None 1. No 2. no 3. N/a 4. No 5. No 6. No very pleased with our River Creek living. 7. No 8. No 9. No 10. No 11. no 12. no 13. No 14. No 15. No 16. No 17. No 18. No 19. No 20. no
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21. No 22. NO 23. None 24. No 25. No 26. no 27. No 28. No 29. No 30. None 31. N/A 32. N/A 33. No 34. No 35. none at this time 36. no 37. no 38. no 39. No 40. No 41. None, great safe neighborhood! 42. no 43. No 44. No 45. No 46. Not really. 47. No 48. No 49. No 50. No 51. No 52. No 53. No. I feel very safe here! 54. No 55. No 56. No 57. no 58. No 59. No 60. No 61. No. 62. No 63. no 64. No 65. no 66. no 67. None 68. No 69. No
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70. No 71. no 72. no 73. None 74. no 75. No 76. No 77. No 78. none 79. No 80. No! 81. No 82. no 83. No 84. no 85. No 86. no 87. No 88. not that I've noticed 89. no 90. no 91. No 92. no 93. No 94. No 95. No 96. No 97. No 98. No 99. No 100. no 101. none 102. No 103. No 104. No 105. No 106. None 107. No 108. no 109. No 110. No 111. No 112. no 113. No 114. No 115. No. 116. no 117. No 118. Not really!
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119. no 120. No 121. No 122. No
502 Respondents
SECTION D: RCOA Amenities
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Question 16: Are there any amenities RCOA does not currently have that it should consider adding in the next five years?
283 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some respondents listed several different suggestions together. These were separated and listed with the corresponding Theme.
Dog Park
1. Dog park 2. dog park at confluence park 3. Dog park 4. Dog park. I had initially voted no last go of it, but now I fully support a large dog park with big dog and small dog areas. 5. DOG PARK! 6. Fenced-in dog park 7. Someone to drive around and police the dogs that are off leash! 8. Dog Park 9. Dog Park 10. Dog park 11. dog park 12. Dog park 13. Dog park 14. Dog park 15. Dog park!!! 16. Dog park 17. dog park 18. Dog Park! 19. Dog park 20. And certainly not a dog park! 21. Dog park 22. Off-leash dog play area. This is a huge pain to not have in a neighborhood like this. I can't let my dog run anywhere, instead have to drive her to a dog park in Leesburg. 23. DOG PARK 24. Perhaps a dog park but only if it’s a good sized area. 25. dog park 26. Dog park 27. Dog park 28. Dog park 29. Dog park to my knowledge the results of the recent study project were never delivered to residents in written form. This seemed to be highly partisan and a controversial investigative effort. I saw a virtual meeting with some information conveyed but it was unprofessional and catty. Disappointing. The project may not be viable with the amount of land available within the community but it deserved a more balanced approach and summary. 30. Reevaluate a dog park 31. Dog park 32. A dog park 33. Dog park,
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34. a dog park 35. Dog park 36. Dog park 37. Gated Dog park 38. dog park 39. I've heard of dog parks being discussed, I think that would be nice but only if done with some taste (vs a big mud pit with a fence). 40. DOG PARK 41. Dog park 42. Dog park 43. Never consider a dog park!! 44. Dog park Dog park 45. Dog park 46. dog park 47. Dog park 48. A DOG RUN 49. A dog park. 50. Please NO DOG PARK.
Dog Waste Bags/Stations
1. Dog waste bags alongside community trash cans, 2. Dog waste bag dispensers 3. Doggy bags along hiker/biker trail 4. Pet waste bins with attached bags to encourage pet waste pick up. 5. We need several more pet waste stations along Shoal creek 6. Dog waste stations on the hiker biker trail 7. Dog Waste Pickup service 8. Dog waste stations with bags 9. Maybe waste bags stations in the common areas and pocket parks. 10. Please add dog waste bags stations
11. A service like DoggyDoo would be awesome! Belmont Country Club has these stations and dog waste issues are much reduced there, in our experience, having lived in both neighborhoods 3+ years. 12. poop bags so people don't have an excuse not to pick up after their pets 13. I think providing dog waste bags at the trash cans might help solve the problem of dog waste not being picked up. Hopefully, residents would use the bags as a back-up when they forgot (or ran out of their own bags) rather than rely on them all the time. Dog waste being left by the trails seems to be an ongoing problem and having bags available might help. 14. Dog waste bags and receptacles 15. Adding trash for dog waste that has a lid. 16. Maybe adding dog waste bag stations to some of the trashcans 17. dog waste bag stations 18. Doggie bag stations 19. Providing dog waste bags 20. Pet waste stations (a few places that have bags and garbage) 21. Sadly a service to pick up pet waste 22. Doggie poop bag service along trails 23. Dog waste bags 24. Dog waste stations with trash bags in it 25. adding more dog waste stations for trash and poop bags.
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26. more pet waste trash cans with pet bags in case someone does not have a bag
Pool/Hot Tub/Spa
1. A indoor pool like Lansdowne and/or indoor basketball court
2. I know the HOA does not control the pool but it is a very used amenity and it was dirty and not kept up to RC standards last year
3. The Pool is not inviting, in significant need of an upgrade 4. indoor or covered year-round pool
5. 2 Hot tubs near the adult pool
6. Indoor pool
7. A well maintained swimming pool. 2021 it was awful. Dirty, rude and irresponsible employees. Bring Premier back.
8. Not a RCOA amenity but would love to see the pools improved to remain consistent with premier property standards. 9. Additional Spa offerings 10. pool areas 11. hot tub; 12. Pool 13. Indoor pool/hot tubs 14. Updating pool furniture and pool area in general- does not fit the community and looks cheap and outdated
15. Indoor swimming pool; upgraded, 16. Spa and cleaners 17. Better pool bathrooms
18. Hot tubs in pool area
19. RCOA pool for community members only, not part of Club Corp. 20. Better pool area 21. pool-too small and not well maintained. 22. Tented swimming pool in winter. 23. Indoor pool
Pickle Ball/Tennis
1. Indoor tennis courts 2. Pickle ball 3. Pickle Ball Court, 4. More Pickleball Courts 5. Pickleball Courts 6. pickleball courts 7. Pickleball 8. Pickleball courts 9. pickleball 10. Adding more pickleball. 11. Pickleball courts permanent 12. pickleball
13. Change field by tennis courts to turf so that it never floods. Maybe add pickle ball 14. Covered tennis courts better 15. More tennis or pickleball courts 16. Fixing the courts down at confluence. 17. pickle ball courts
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18. Indoor tennis courts/ racquetball
19. Tennis Bubble
20. Pickleball Courts
21. Assign tennis court no. 4 as the permanent pickle ball court !
Bench Seating/Gazebos/Pavilion
1. Bench seating and gazebos in pockets parks that have none.
2. Benches at Confluence Park with Potomac view.
3. Possible covered pavilion with picnic table underneath for shade/use when raining.
4. adding a covered pavilion to park area and bigger dock
5. Gazebo at the tip of Confluence Park overlooking the Potomac River
6. A gazebo off the tip of land at Confluence park that juts out to see the river;
7. Additional seating along walking paths, esp. on Olympic.
8. More shade of some type at the picnic area.
9. coverage for the grilling area. There is zero shade.
10. Large gazebo with roof for parties at confluence park. These is r oom in my opinion
11. A pavilion in the picnic area of Confluence Park as we lost the shade trees
12. The benches without backs are uncomfortable and not conducive to relaxation. They should be replaced with the same benches that the club uses, which have backs.
13. more bench seating and neighborhood gazebos or mini parks
14. No. But re the gazebos/pavilions needing improvement above, I just wish there would be an article in Reflections about how to access these parks (Overlook, Upper Eagle, Lower Eagle and Overlook). I tried once but couldn't see a path that led from the gazebo at Upper Eagle to Lower Eagle Park.
15. Clubhouse terrace has an older population and has NO bench seating anywhere
16. More benches
Trails/Sidewalks/Biking
1. Side walks in each neighborhood or at least on Mid Ocean if the thru traffic issue is not solved.
2. More walking trails,
3. Bicycle renting.
4. additional trails or sidewalks on either side of shoal creek/olympic
5. more areas to walk
6. More hiking/biking trails
7. More walking/biking trails
8. better maintained trails for hiking.
9. Additional trails for walking/biking
10. Another path to the river
11. Sidewalks in neighborhoods (especially larger streets like Firestone)
12. More sidewalks
13. Pedestrian cross-walks Hiking trail along the Potomac and Goose Creek.
14. more natural trails. BIG WISH...access to Kiphart trail and C&O bike trail across the river from confluence park
15. Trails around the Potomac river
16. Especially with COVID, the number of people using the hiker biker trail has made it very crowded. I wish we could build another circle of trail in a different direction.
Gym/Outdoor Fitness/Yoga
1. Expanded gym with exercise classes.
2. Outdoor fitness stations
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3. outdoor yoga area
4. bigger gym;
5. fitness classes such as yoga (owner paid)
6. Fitness Center. The clubs fitness center is a joke. Too few things to be useful for younger adult like total lack of free weights.
7. Improving gym 8. larger gym. 9. Outdoor exercise equipment for adults.
10. Outdoor fitness stations throughout River Creek Hiker/Biker trail 11. bigger gym
12. more yoga classes
Waste Receptacle/Trash Cans
1. Yes! Please, we need another waste receptacle along the Hiker/Biker Trail between the one near where the golf cart path crosses Shoal Creek between holes 13 and 14 and the one near the crosswalk on Shoal Creek near The Bluffs. That’s a long way to have to carry a bag of dog poop!
2. garbage receptacles attached on walking trails.
3. more trash receptacles.
4. trash cans 5. trash receptacles 6. more trash cans 7. more trash cans 8. more waste receptacles, 9. Additional waste receptacles along the trails/sidewalks.
Bocce Ball
1. Bocce ball court 2. Bocce ball 3. bocce ball courts 4. Bocce Ball courts 5. Bocce ball 6. Bocce court 7. Bocce in Confluence Park
Boat/Dock/Launch
1. There was a boat house at the park at the river that rented canoes when we bought our house in 2003. It was a lovely addition.
2. Consider that launching boats, kayaks and paddle boards is hard without having the storage rented and recent theft has caused people to not use it. We need a better way to get kayaks and paddle boards back and forth so people don’t drive down to the launch. Something needs to be done to aid people. Also, conversations need to be had with the club about maintaining the parking area down by t he park - it has been in disrepair for 2 years and has overflow sand, stumps, etc there.
3. Extend the Goose Creek dock, it's narrow for bringing large canoes.
4. PWC - personal watercraft - bass boats and jet ski boat slips along goose creek water way
5. Fishing docks on the river banks
6. Kayak rentals
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Landscaping/Lawn
1. Street lighting and more flowers. Landscaping and gated security are the most important amenities to us and reason we bought here.
2. Better landscaping and reinsertion of neighborhood gates previously removed
3. Lawn service for attached homes
4. Common area landscaping is perhaps the RCOA's greatest amenity and every effort should be made in the future to further enhance this asset.
5. The maintenance and replacement enhancements of what we have is a bsolutely required. There needs to be a continued emphasis on all aspects of the landscaping and supporting infrastructure that everyone sees and enjoys. This is the most important amenity we have and is the number one reason why people choose to buy and live in River Creek.
Garden
1. garden plots.
2. Vegetable garden
3. Community vegetable gardens and market
4. Vegetable/flower garden or field rented by home owners.
Recycling/Bulk Trash Pick up
1. recycling (glass, plastic bags),
2. More recycling opportunities
3. I heard that bulk trash pickup is no longer available for free. This is available in most high-end gated communities and should be reinstated.
4. Bulk trash pickup without a fee
Bathroom/Restroom
1. Restroom at Confluence Park
2. Real Bathrooms
3. Proper restrooms down at the tennis/pickleball courts at confluence park.
4. some kind of bathroom/water access down there. if you have kids, you know - you hike across the field...THEN someone needs to pee.
Parking
1. Pave parking lot in confluence park.
2. If possible, more visitor parking in Eagle Ridge
3. More organized parking for confluence park
Internet
1. Internet throughout the community
2. Paid internet fios
3. paid internet
Security
1. More secure access control, especially to people on foot.
2. Cop / constable
3. Security patrols
2022
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Miscellaneous
1. Movie theater, bowling alley, spa
2. Adding a band shell for entertainment
3. Expanded watering sprinklers into some common areas
4. Eight foot basketball goal for kids
5. game room for teens;
6. connector bus service to the new subway stations - environmentally friendly nd something every resident could use - not just playgrounds, sports fields and other age specific facilities
7. There is already too many amenities that are absolutely not used. Don't add more.
8. more electronic speed signs,
9. Viewing stand at Confluence Park at rivers edge
10. Move the roca out of the club house. It is the dumbest decision you all made 11. Skate park 12. yes 13. Address safety concerns 14. If possible, adding land use areas to confluence park - it is a hidden gem! 15. Bring back the community events like the fall carnival at confluence park 16. ? 17. Driveway amenities
18. In answering Question 17 below, current assessment fees / dues should go towards these priorities without increasing payments - just re-prioritizing budget items. Also, the extra expense in publishing the glossy RCC 'Reflections' magazine thrown on our driveway or mailing box quarterly is total over -kill - can be completely eliminated, and community news can easily be distributed through emails like this one.
19. Car maintenance (vacuum/air)?
20. Open to suggestions 21. Organized neighborhood get togethers
22. Answer to Number-17 below that is not listed: We pay you enough for upkeep already!!!! 23. Replace soccer field with baseball field/area 24. speed bumps in all neighborhoods 25. We have all we need 26. Do not add anything! Fix the Iron Gates for use after Dusk! 27. I'm happy! 28. in the townhome areas it would be nice to have consistent verges, maybe have Blake handle it? 29. New play equipment at the parks, don’t use any mulch that hasn’t been treated. The mulch from the tree cutting along the river last year was full of oak mites. An oak mite bite lasts for months, a nightmare! 30. River Creek is such a beautiful community with dedicated management, committee members, neighbors, and service providers (Blake does a great job). 31. Maybe a neighborhood watch supported by volunteers. 32. Year long tree-wrapped lighting at both RC entrances 33. Fast charging stations for electric vehicles 34. Here in our neighborhood or along the walking path paralleling Olympic and our neighborhood" 35. Not that I can think of, just continue to do a nice job with maintenance of current 36. Bring the Meadow to it's original concept 37. Water fountains along walk loop 38. Snow removal and yard maintenance like Belmont 39. Badminton at Confluence Park 40. Emergency landline phone (similar to a college campus) near pathways in Confluence Park and along trail at the bottom of the hill
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41. None. I think Confluence Park is absolute gem, and I support efforts to ensure that area is maintained. I would like to offer that the HOA remind residents that when using Confluence Park that they be mindful that the golf cart path is in fact used for golf carts. Often we've watched visitors leave their children unattended walking down or playing on the path - which is a safety issue waiting to happen. Further, I have observed guests yelling at golf cart drivers as they drove past despite them not providing ample supervision to their children.
No/None
1. no 2. None 3. None 4. None 5. None that I can think of. 6. No 7. None. Also, I don't really feel any of the amenities I selected are in bad shape. I just didn't have the option to select this answer on the questions above. 8. no 9. No 10. No 11. None 12. None 13. No 14. none 15. None, just keep the current ones pristine and working well. 16. No 17. None at this time 18. No 19. None 20. None 21. None 22. None. Need to be fiscally responsible as possible. 23. None 24. None 25. no 26. None 27. None 28. No There is no room to add anymore amenities 29. no 30. None that I can think of 31. None. 32. no 33. No 34. None 35. no 36. None that I can think of. 37. Don’t know for sure 38. no 39. No 40. Nothing comes to mind
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41. No 42. No 43. No 44. No 45. None at this time 46. N/A 47. No 48. Don’t know 49. No 50. None - keep our costs low. 51. No 52. No 53. No. Maintain existing. 54. No 55. no 56. No 57. None 58. No 59. No 60. none 61. No 62. No 63. No 64. None 65. None 66. None 67. no 68. No 69. No
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Question 19: If you answered yes to question 18 above, do you have any suggestions for improving the weekly eBlast?"
232 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some respondents listed several different suggestions together. These were separated and listed with the corresponding Theme.
Well Done/Good Job/Nice/Keep it Coming
1. Doing a good job 2. No it is very well done 3. None. Britannie does a great job. 4. No, you are doing very good job. 5. Well done 6. It's wonderful! 7. Good job 8. Keep it coming 9. No, it's good as is. 10. It’s fine as is. 11. No. I enjoy and appreciate the information. 12. keep up the good work 13. No - I think she does a nice job
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SECTION E: Communications
14. No, it is well done
15. nice and short
16. Nice to read. Keep it coming!
17. Brittanie does a good job in this communication
18. i read them and i think they are good
19. No. It is well done.
20. Good Job Now
General Topics to Include
1. More community activities, groups, clubs
2. Focus more on residents needs and not HOA enforcement.
3. Feature/spotlight on community amenities (especially for newer members that are not familiar).
4. happenings at the club, HOA deadlines,
5. Need more linkage to events sat the club
6. Constantly remind residents that under no circumstances should sidewalks be obstructed. This means no trash blocking the sidewalks, no cars or trucks blocking the sidewalks, no construction materials blocking the sidewalks. This is the law blocking a sidewalk puts pedestrians in danger. Residents are responsible for theirs actions as well as that of visitors and contractors who come to their property. This reminder is very important and needs to be in each weekly manager’s email. Further, snow and ice needs to be removed promptly for obvious reasons. This is extremely important for the various townhouse neighborhoods. The HOA needs a plan to assure this is done even if the association does it themselves and back bills violators. Safety is the issue.
7. Yes, talk about future projects more and how the HOA fees can be reduced instead of increased.
8. I think it should mention more upcoming events. And I think there should be an employee of the month.
9. Why can't they send a calendar invite to all residents using the same emails they use for the eBlasts?
10. need to know about crime in the community - and where it is
11. Add the maintenance agenda for the upcoming week
12. Name and photo recognition of residents and RCOA employees making significant efforts i n community service for good entitled “Did you happen to see (name and photo)?”
13. More follow up on items that are identified in updates
Transparency/Timely
1. Timely notice of trash pick up YES OR NO on snowy days by 8:00 am
2. Distribute on Mondays rather than Fridays for more engaged readership.
3. More transparency in pending and approved Board agenda items,More transparemcy about staffing status and responsibilities,
4. The Board Minutes need to be made more transparent and communicated directly to homeowners. It is difficult to locate them within the website and there is a significant delay between meetings and postings.
5. Weekly "eBlast" delivers timely and relevant content and does what it is intended to communicate including ad hoc notifications. Thank you for pushing out every week! I suspect at some point we have investigated 'digital message boards' at each gate entrance however something to contemplate as an upgrade to our current analog/manual signs.
6. More timely information on conditions, services and activities, particularly routine services such as trash pick up. More information related to changes in staffing and management.
7. Communication needs to be consistent timely and transparent
8. Late notification on garbage pick up, no other solution before the next cycle, if miss the Thursday recycle day then you wait another week
9. Just keep it current and pertinent as you do most of the time.
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10. I appreciate the updates that are in the eBlast. Perhaps when the weather improves, add a reminder that there is a golf cart path that bisects Confluence Park and visitors should be exercise caution (just as the golf cart drivers [should] do).
11. More timely/advance notice with regard to relevant notificatio ns (i.e. trash pick-up, recycling, etc.)
12. The blast usually addresses past events.
Clearer/Concise/Brief/Format
1. Clearer communications. Better timing on communications. Better instructions when residents are asked to do/complete something.
2. short and sweet give me the decision points and if we want details just a link with more info
3. I'd like to see responsive design formatting so it's easier to read on all devices.
4. More succinct and clearer messages
5. There should be very clear statements regarding all of the current and planned activities of the Board of Directors.
6. make then shorter & more concise
7. Needs to be shorter with subject matter better organized. Set up a template of topics to be covered and stick with that. Less preachy please.
8. Write it in “bottom line up front” style - short and sweet! Begin with the end, then bullet points after for explanation if someone wants to read it
9. Make it shorter and to the point
10. Keep it brief, with ability to drill down on items of high interest
11. Perhaps have a summary at the top (bullet points), when it is long
12. It is too long and wordy. The current format would be good for a monthl y report but not a weekly report. Additionally, a current weekly report should consider what has been done that week only.
Proofread/Spelling/Format
1. Do not trust SpellCheck!
2. Have the author(s) take a course in grammar and spelling or have someone competent in these areas proofread the document before distribution. While the requirement to write effectively is not in our position descriptions, poorly worded communication does not reflect professionalism.
3. P Have weekly headers and content. For example, a weekly comment on a safety issue or a safety reminder.
4. roofread it twice before sending it out to reduce errors.
5. And, someone needs to read the eBlasts before sending them out. Besides spelling and grammar issues, you can tell the times it had been written way ahead of time and goes out with false/incorrect info because something has changed during the week and no one bothered to update the Friday eBlast. When there has been conflicting information between an email during the week and a Friday eBl ast, there is NEVER anyone looking at emails on a Friday afternoon and responding to questions about inconsistent messaging.
6. Really enjoy the new format and amount of information provided in this weekly email
7. I think the RCOA staff needs to attend a class in basis communication techniques - or have some residents that are well versed in communications, set some standards of operation for the HOA staff (maybe the Communications Committee)! "
8. The format also is marginal at best.
9. If people read that email from a phone, they aren't logged into the website before clicking the link at the BOTTOM of the email to the agenda...that is so useless but the RCOA staff doesn't even realize it. They should be testing things like that for ease of use and sending reminders! It is so easy to set up a couple of reminder emails to be sent out a different times - - just do it when they send the 1st one out.
10. Formatting needs to improve with rich HTML based content.
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11. In some communications it reads, ""River Creek is doing..."". Who is River Creek? The RCOA? The country club? Let's always use ""RCOA"" or ""owners association. "
Board/Committee
1. More about the current activities of the community committees and BOD actions
2. eBlast is too general and should be more specific to issues, giving residents an opportunity to learn, react and participate. Perhaps it might encourage participation in board meetings
3. Follow up reporting on initiatives/projects approved by the board, where they stand, what it costs, and neighborhood satisfaction of same. (i.e., the 360 survey, updates on the verge, landscaping in common areas, re-brick sidewalks, etc.).
4. Board members should troll the social media and neighborhood chat s for topics and address them in these weekly messages.
5. Those single board meeting notices have paragraph after paragraph of instructions on how to use Zoom instead of giving a list (not a link) of the topics at the beginning of the email.
6. We get ONE email about each Board meeting...that will never generate more attendance.
7. The management report needs to include the “Cliff Notes” of the monthly Board meeting
8. The HOA staff does not send out notices about all of the Committee Meetings...it would be so quick and easy to do that, with the link to the meetings.
9. Updates from the Board of Director meetings or have the Chair do a synopsis like Richard K. use to do. It is unrealistic to expect folks to listen to a 1 to 2 hour meeting unless they are very lonely bored people.
10. The eBlast should broadcast all items being addressed each month by the Board as reflected in the monthly Board Book.
11. Provide more detail concerning RCOA projects and questions asked during Board meetings.
Repetitive/Extraneous Information/Fluff
1. There seems to be redundancies.
2. Omit the folksy first paragraph, I am busy
3. DELETE THE "FLUFF' IN THE FIRST PARAGRAPH. DO NOT TREAT RESIDENTS LIKE CHILDREN BY REMINDING OR INSTRUCTINGTHEM ON COMMON SENSE ISSUES. JUST RELAY THE FACTS. PLACE IMPORTANT INFORMATION IN THE BEGINNING. DON'T EXPECT RESIDENT TO READ TO THE END OF THE EBLAST. REMEMBER MANY RESIDENTS DON'T USE THE INTERNAL WEBSITE SO GIVE MORE DETAIL WHEN PROVIDING A LINK TO THE WEBSITE.
4. Don't be so repetitive except mentioning about all the dog wast e. But talking about the latter seems hopeless.
5. its redundant. same stuff all the time. and when the weather blows garbage around for goodness sake stop admonishing the entire community - it was a weather incident. why can't the management be in touch with the trash service the night before to do cancellations?
6. Somethings are very repetitive, that is why some people don't read them. Do they need to be weeklycould they be bi-weekly. Important items should be repeated. If there is a contest, put up a sign to remind epople at the gate or near the club. Let the neighborhood coordinators take over some of the repetitivereminder stuff - making the eblast from community manager more important
7. Less about the weather and other filler verbiage.
8. Keep to the HOA main goals and business. Informing us of holidays, weather, etc. doesn't seem to mesh with your role in the community.
9. Semi Weekly, if there isn't anything to say it's just fluff.
10. Cut the cutesy commentary and actually give a FULL report of issues
11. Focus on most important information first - get rid of extraneous info and tell us what we need to know. Is there a big vote coming up - never see that in there.
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More Information
1. Provide more info -
2. Improved information regarding operational work being done. Less fluff
3. More detail and information. Most weeks its useless info
4. Need more interesting information and also should have additional informatio n around upcoming large investments that will be discussed in the community or high level points from board meetings.
5. Reminders pictures and links to important info
6. It is very informative
7. it needs to be more informative.
8. Consider including more information on volunteer activities or specific groups within the community
9. It would be nice if it could contain more information than is currently given.
10. informing the neighbors on large project and getting vote on the project. ie sidewalk replacement
Social Media/Text Message/Links/Website
1. IMPROVE SOCIAL MEDIA PRESENCE / AVOID SUPPRESSING NEGATIVE FEEDBACK
2. Have the author read the facebook page on the River Creek Community.
3. When referring to information that can be found on our website it would be helpful is a link to the information could be also provided.
4. Links to things
5. Add the URL to any referenced website, page in documents, rule, etc.
6. Make them available on social media like Facebook or Instagram (or both!)
7. The eBlasts also need to do a better job at publicizing important items more frequently and in advance.
8. They think residents use the website but it is so user UNfriendly that it's not the place people go for information.
9. Yes, create a text message version. Create a River Creek text message circle - some people don't read email but most everyone reads texts (and has a phone).
General Tone
1. Often come across as a negative tone
2. Be more positive. Avoid the scolding tone that sometimes creeps in: ask don't tell.
3. Make it more positive.
4. Don’t just lecture; highlight good things
5. The tone is sometimes too authoritative.
6. Make it more fun.
Miscellaneous
1. Reminding residents to obey traffic laws within the community and golfers not to urinate in public view.
2. It would be great if the manager could tell us how to get our phone calls answered. EVERY time we call it's an automated message and everything goes to voicemail. Very frustrati ng.
3. Don’t fire people during the holidays!
4. It generally satisfies my needs
5. emphasize the importance and make sure new owners get on distro list.
6. I am not a fan of our Community Manager
7. The people who do not read it are the ones being given reminders every week. Not very effective at reducing problems when those folks don’t read the eblast
8. Only put it out when there is something of value to communicate, otherwise, eventually it get's lost in the mass of emails we all recieve.
9. Too many dog owners are irresponsible and disrespectful, allowing their dogs to urinate and defecate on the trails and yards of others. There is a solution. The Board could enlist the help of Poo -Prints, a service
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that will obtain DNA swabs of dogs living in the community and keep the data on file in order to recognize future feces offenders. As an example, in a community in PA, residents who fail to use the poop scoop are fined for a first offense and face legal action after 3 strikes. Also a problem in our neighborho od with unleashed dogs!
10. Better understanding of costs and operations e.g. when an annual budget item is increased, more details as to why RCOA does what it does
11. Add email addresses to every edition, stop telling people what to do we own - better to guide toward, and stop mixing club and POA.
No/None
1. no 2. No. 3. No 4. None at this time 5. no 6. N/A 7. None 8. No 9. no 10. No 11. None 12. Nope 13. no 14. none 15. No 16. No 17. No 18. No 19. No 20. No 21. No 22. None 23. No, it's very informative 24. No 25. No 26. no 27. None 28. No 29. No 30. No 31. none at this time 32. No 33. no 34. No 35. no 36. No comments 37. No 38. no 39. No
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40. No 41. Not at moment 42. none 43. None 44. No 45. no 46. No 47. no - I appreciate the info 48. No 49. No 50. no 51. No 52. I do not 53. no 54. no 55. no. think it is a great idea 56. No 57. None at this time 58. no 59. No 60. not right now 61. No 62. No 63. No 64. No 65. none 66. No 67. No 68. No 69. No 70. No 71. No it seems fine as is. 72. No 73. No 74. No 75. No, keep them coming! 76. Dont know 77. No 78. no 79. None 80. No 81. No 82. No 83. None. I like it. Thx. 84. no 85. no 86. no 87. no 88. No
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89. No 90. No 91. No 92. No 93. no 94. None 95. No 96. No 97. No 98. No 99. No 100. No 101. No, keep sending them!! 102. No 103. Not really 104. no 105. No 106. No 107. No 108. No 109. No improvement 110. No 111. Nothing at this time 112. No 113. N/A 114. No 115. Not off hand but will forward if/when they ocurr 116. No 117. NA 118. no
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Question 27: Do you have any suggestions on how the RCOA staff can communicate more effectively?
247 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some responde nts listed several different suggestions together. These were separated and listed with the corresponding Theme.
Answer Email/Phone/Return Calls/Timely/Responses
1. They can answer the phones a bit better
2. I do not think staff responses very timely or well via email or phone. Several times I have to email or call several times to get a response. This is after days not hours of trying. I often hear from others
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experiencing the same situation and it is not about people just complaining about something but trying to understand to do the right thing the first time. I know the community has its group of activists, but the majority just want to be treated like we matter otherwise it is creating more activist or people who think negatively of staff.
3. Timely Reply's
4. Yes. Return phone calls and emails in a timely matter. Messages all too often linger for days and weeks with no reply. As residents, we have to constantly follow up and chase RCOA staff down for replies. Need to be a lot more responsive.
5. Be more proactive (i.e. when trash is not coming)
6. More responsive answers to questions
7. Update/modernize the website interface. Establish and publish response times when a resident sends an email. For example, "Routine questions will be replied to within 48 hours. Please call xxx-xxx-xxxx for more immediate concerns"
8. If it weren't for Cynthia Robinson, we would never get an answer from our contacts to the office
9. Respond to emails in a timely fashion. Within 24-48 hours.
10. More frequently
11. Answer emails in a timely fashion
12. BE PROACTIVE, DON'T WAIT FOR A RESIDENT TO CALL ON AN ISSUE, SUCH AS TRASH DELAY.
13. Immediate acknowledgement of emails sent, setting a standard for a response (even if its only an update),
14. I can't seem to access RCOA dependably; my husband receives notice s which I do not see on my phone or iPad..
15. they have been very responsive
16. Also, why don’t you have weekend hours? Email
17. Email
18. they have always been responsive by email.
19. e-mail is fine.
20. responses to HOA complaints/inquiries
21. Covenants committee has been at times unresponsive. Took multiple emails to get response. Maybe due to change of members?
22. I emailed the community manager with several questions. I got a partial response from assistant but didn't answer my requests. Never heard from the manager (Decem ber 2021). Manager needs to be responsiveeither assist or say can't do it 23. Better follow through on pending request - spotty 24. Responsiveness by the RCOA staff is mixed - sometimes answered; sometimes not resulting in repeat inquiries 25. Check email more regularly 26. Answer emails instead of ignoring them and be able to actually speak to someone in the HOA –27. Timely responses with accurate info 28. Quicker email response 29. Send me an email or 30. Need to ensure you respond to all phone messages promptly 31. Don’t be passive in responding to matters that come to your attention 32. faster response times 33. They should have a 24-hour turnaround rule on all queries 34. RCOA staff are not very attentive or responsive and, on occasion, have been rude to us. I do not see the level of customer service from those people that I would expect for this type of neighborhood and for what I pay in fees. 35. Be more responsive 36. Answer the phone
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37. Just try to reply in a timely manner 38. Yes. Respond to mail! 39. More timely responses 40. Try to be more timely with responses.
41. Yes answer emails more rapidly - it's days before we often get replies and the same with phone calls - so frustrating 42. Respond to emails in a timely manner 43. Very slow to respond 44. Answer emails in a timely manner. Just make it easier for res idents to contact somebody, anybody, at the RCOA office when they needed it.
45. Return emails promptly. Try to resolve issues without using the default answer by Management: ""There is nothing that the RCOA can do"" 46. Response fairly quickly and a little more friendly 47. Be available 48. No. They were courteous and responded to my question. 49. Proofread E-Mails twice before sending them out.
50. Following up on an email and answer in a timely manner for all questions If you ask for volunteers, answer in a timely manner to the persons who are sending in requests.
51. Email seems to be a better way to get in touch with HOA staff.
52. yes - when you report a problem that is clearly safety why don't we get a timeframe for response and then a follow up. In our section there are two sidewalks that were not repaired properly when a company was hired to do so. Neighbors have tripped and fallen more than once - one really hurting themselves. The issue has been reported more than once and for over a year nothing has been done. This is a (unnecessary) law suit waiting to happen.
53. Frequently no one answers 54. Email/text
55. Answer the phones. I get voicemail most of the time. Thanks 56. Answer the phone
57. Return phone calls when promised be more clear on who to contact, as on a few occasions we hav e reached out to the staff and gotten no responses at all - or, sometimes things are handled immediately.
58. More e-mails possibly.
59. no one ever answers the phone...you get voice mail most of the time. It makes you wonder if they are really even in the office! If you are not a board member, committee member or someone the RCOA staff likes/is friendly with, emails are IGNORED! It seems to be on a buddy system basis that one on one communication occurs
60. Answer phone
61. Answer the phone during business hours Answer the phone during normal business hours 62. Answer the phone on a consistent basis.
63. Yes, ANSWER THE PHONE! 64. Answer the phone. And return a call once in a while 65. Often the telephones are not answered. Leaving a message is ineffective.
66. Answer promptly Always seem to leave a message1
67. Answer the phone or be available in person or return calls. I only get a respo nse when I escalate and call many times.
68. be available to accept phone calls and to return calls 69. Answering the phone and returning calls
70. Incredibly hard to know who to go to/call… leave voicemails and never hear back 71. Answer the phones
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72. Take the time to answer the call or email, no matter what. Too many people say that no one answers, no one responds, etc.
73. Telephone! Management By Walking Around. Call a person and ask them to the HOA office for a one on one. Offer to come to their home and discuss issues.
74. call me direct on my cell phone.
75. Sometimes it is hard to get to talk to someone over the phone
76. Answer phone calls & emails in a timely manner
77. Answer emails. Answer phone messages.
78. emails of current concerns
79. Will some human please just answer the phone dammit? Message requests for return calls are never received!
80. Acknowledge email and voice messages when received. While it may take a couple days to provide a full response, email and voice messages should be acknowledge when received.
81. Establish guidelines 1. I will get back to you within 24 hours, 2. I will actually answer my phone from time to time, 3. I will clearly establish WHO is responsible for WHAT, 4. Even on a bad day, I will have a smile in my voice.
82. Pick up the phone
83. when you call you always get a recording; calls should be answered and not screened; this feels very unfriendly and not customer service oriented
84. Staff often times does not return phone calls or emails. This needs to improve.
85. Answering the phone is always helpful. I've had to leave multiple messages before a return phone call.
86. Yes, answer the phone and emails you are receiving and be there for the community!!!
87. By returning phone calls and messages.
88. Be more responsive - answer your phones!
Availability/General Tone/Impressions
1. Staff should be more consistently polite and friendly with a positive and helpful customer service attitude.
2. Be more honest
3. Be available
4. I suggest you consider "resident relationship manager" . This key role will help with all questions, issue s, update, etc
5. Seems like everything in on Cynthia to do. Having the managers more visible would be encouraging to what they do.
6. Written communication are quite formal / legalistic which can be necessary in certain cases; however, initial communications could be in a more neighborly tone. A good example are the signs requesting dog owners to pick up after their dogs.
7. Prior to us moving in we did extensive remodeling inside and one day for about two hours we were told a worker's car was obstructing the sidewalk in front of our house - it was not our car. Despite our best efforts to keep our workers from infringing on only HOA issues, this happened once. within days we got noticed with a picture. We were taking back by the coldness of this notice and the d emand we remove the car or else! The car was gone prior to the letter even being written. As a new owner, the letter should have been more client centric and simply stated that " it came to our attention a car in your your drive obstructed the sidewalk. Since you are new to RC, we wanted to remind you that we ask that this not happen." Instead it was a cold demand letter. This also happened to my son who had just moved in to RC and they accused him of not picking up his dog's mess at his mailbox and sen t a similar nasty note. For the record, the dog mess was from a small dog not the size of his large animal and, it most likely was put there when the plows pushed the snow up against his curb. A nicer touch would have been warranted here als . this is not the friendliness we had hoped for right after moving in!.
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8. Stop dictating - the current managers style is dismissive and rude. You work for the owners - and much more professional to guide toward compliance than default to directives.
9. Sometimes I feel the tone of messages is offensive
10. RCOA staff are here to support the people who live here. Keep this in mind when contacting residents and “telling them what to do”.
11. People want to do the right thing. Be respectful.
12. None - they are professional and friendly.
13. Kindly and supportively in any mode
14. Try to engage with residents in more user-friendly manner or show empathy for the problems the residents bring to the RCOA
15. Always very friendly and helpful!
16. When approached in person staff could be friendlier and not view us as an interruption.
17. I have been less than impressed by the staff I have encountered at RCOA over the last approx 7 years I’ve been here. Slow to action and act inconvenienced by any contact I make with them about anything.
18. Lead with kindness
19. Be more friendly
20. Be more open and inviting.
21. Kindness!! You all work for our neighborhood.
22. a bit friendlier
Good/Great Job/Effective/Fine
1. I think communication is effective currently
2. You already have the patience of a saint. How could we ask for more?
3. No. They do a good job.
4. I think they do a great job.
5. I haven't felt this is a problem
6. No. They are great.
7. They do a great job! We are so very fortunate to have Brittney!
8. keep up the good work
9. Communication has always been efficient
10. No. Good job
11. Weekly blasts are very helpful!
12. I think you’re all amazing. This is a tough client base. The transponder audit was intense. Keep on doing what you do!
13. No, it has always been easy and efficient in my experience
14. I'm satisfied with communication
15. They do very well!
16. Communication is great
17. Its been pretty good considering the pandemic
18. None, you cover many bases
19. They are pretty good in reaching back to us
20. Staff is great! The communication and frequency regarding gate access device audits was really well done to minimize outlier issues. Maybe additional info/instruction regarding the "Dwelling Live" applications could be helpful for folks. Another item is RCOA communication with our daily service providers (UPS, FedEx, USPS, Blake, food vendors, etc) and reinforcing rules and expectations for operating and moving about within our community....ie... speed limits and stop signs, neighborhood safety, blocking road access, etc. TY.
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General FAQ/Contact Information
1. Make emails and phone numbers of RCOA staff easier to find.
2. Welcome packet with all the numbers.
3. Build a library of FAQs and information that helps people find the answers they need.
4. Add more specific information where to find any referenced rules, minutes, etc.
5. Better distribution of applicable email addresses to use
6. FAQ page on website. Also, actual website pages of information (as opposed to turning everything into a PDF that must be opened and scrolled to read.)
Text/Social Media
1. Text messaging for urgent communications.
2. Text would be good.
3. staff monitoring of various social media and facebook traffic and responsive postings to nip rumors in the bud.
4. text
5. Links in email and text message numbers of admins or group chat
6. Facebook/Instagram/text message blasts
7. Text
8. Need to update the communication channels to support modern platforms such as Face book, Instagram, Twitter.
9. text message - great for trash day messages, etc
10. Text message communications
General Timely/Accurate Information/Concise
1. Ensure the information they communicate is accurate. Do not send directives if u don’t have all the information.
2. More timely, up-to-date information."
3. Be timely with information ev. Trash not being picked up etc
4. Sometimes I wish that the information giv en could be elaborated upon a bit more. Right now it’s pretty “bare-bones”.
5. Timeliness is important. We do not receive alerts about things like a deferred trash pickup. Most of the communication comes via the neighborhood facebook site. It should be the responsibility of the HOA staff to provide these communications.
6. precise information
7. Just to ensure a time frame is given if research is needed to address the question
8. Included above: Professional writing; complete and up-to-date reference material available through the web site.
9. To reiterate, weekly emails are more effective sent earlier in the week rather than at 5p on a Friday when recipients are “off”/starting their weekends.
Monthly/Weekly/Updates
1. Monthly recap of past events and plan for future events.
2. Creek Club emails to once a week and compile all the necessary info in that one email.
3. how about a monthly newsletter on accomplishments, current issues, strategic projects.
Miscellaneous
1. Reduce HOA fees
2. See item 19 above
3. In person
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4. No very happy
5. Periodic US Mail to homes for important things like a change in the Verge standards.
6. Regarding issues raised by residents in Member Forum at monthly Board Meetings: What action is being taken on relevant issues raised? What RCOA staff or Committee has been assigned to work these issues until they are resolved? Perhaps we need a problem tracking system/process for handling these issues? At the very least, a recap of issues should be reported either at Board meetings, Town Hall me etings, or perhaps a monthly report from HOA as to what Committee or HOA staff (client services) has been assigned and current status.
7. Email which is currently in place. Other than that nothing else.
8. Limit River More substance and thought to managers Friday report.
9. More summaries from covenants but they do a good job generally
10. This is a tricky topic as there are many instances of residents not attending to the communications that they already receive a recent example of registering the car transponde rs. This was puzzling and oddly fascinating to see the effort that was required to get residents to complete the registration.
11. However, I support separate topic communications, in addition to inclusion in the Manager's Reports, on significant matters. **There has been a mess with trash and recycling services which I am sure has been a nightmare in trying to remain apprised of the service status as well as quickly communicating to residents."
12. This survey is a great idea especially for those with concerns. I am concerned about gate security or lack thereof and speeding, running stop signs. I fear there is a horrible accident waiting to happen. I walk for miles and am often amazed at what I see. I'd pay for a patrol car. Thank you
13. They have ll the tools, just do it more often
14. NO MORE signage or digital displays - too unsightly!
15. Not currently although the gate responder rules are unclear
16. Better financial accountability. We need to see a comparative p&l showing the reason and need for dues increases. Last summer the roads were sealed and coated. From what I understand, they are to be replaced this year. Why do both? Does that explain the significant increase over ther past 2 years dues?
17. Also, an easy way to report maintenance issues throughout the community would be helpful.
18. All changes in RCOA policies or procedures need to be broadcast as broadly as possible. 19. See answers above.
20. Board should partner with staff to keep owners informed. Board should seek to be much more transparent. 21. Your suggestions above are excellent 22. Someone working from home who is not in RC cannot effectively communicate with residents. Get out of the office and seek direct conversations and feedback. Staff seems disengaged and absent all the time.
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No/None 1. no 2. No 3. None 4. Nope 5. No. 6. No 7. no 8.
this
9. None
No
Not at
time
10. Not really 11.
12. No
13. no 14. No 15. No 16. no 17. No 18. no 19. no 20. No 21. No, I dont have any. 22. no It's fine 23. No 24. none 25. No 26. None 27. No 28. no 29. no 30. no 31. no 32. No 33. None at this time 34. no 35. no 36. No 37. no 38. none 39. none 40. No 41. No 42. No 43. No 44. No 45. None 46. No 47. Not at this time 48. No 49. N/A 50. No 51. None 52. No 53. No 54. no 55. no 56. No 57. no 58. No 59. No 60. No 61. No
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62. No 63. No 64. No 65. None 66. No 67. No 68. Not sure. 69. No 70. No 71. no 72. No 73. N/A 74. No 75. Not sure. 76. No 77. no 78. None at this time 79. No 80. No 81. None. 82. no 83. Not Really 84. no 85. None SECTION F:
Board Meetings
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SECTION G: Satisfaction with River Creek
Question 29: What attracted you to live in River Creek?
446 Responses
The raw data provided by the respondents was grouped into Themes where specific terms or phrases were stated at least two (2) or more times. Some respondents listed several different suggestions together. These were separated and listed with the corresponding Theme.
Club/Golf/Pool/Tennis/Amenities
1. access to the Club and Club amenities. 2. Clubhouse 3. seemingly endless amenities, 4. Golf 5. great amenities, 6. That it is a golf community 7. the amenities 8. Golf course, 9. Golf course 10. Golf course, 11. golf course 12. Golf course 13. Amenities, 14. amenities 15. amenities 16. We had hoped to have joined the golf club but the dues shot up right after we moved in and did not work for us since we don't golf that much and belong to Trump National anyway. 17. club activities to get to know people, 18. the exceptional amenities. 19. social opportunities, 20. social gatherings. 21. social activities 22. all the activities (we need a plan to address the backup of trash/leaves/fallen trees and branches in Goose Creek by dock) 23. the club all were attractive to me as a neighborhood I'd like to live in. 24. Amenities 25. Club. 26. the Club. 27. amenities 28. Amenities 29. amenities 30. amenities. 31. activities club house amenities (restaurant, gym), 32. club amenities 33. The club and associated amenities. 34. Amenities, 35. Club 36. The club house
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37. The club amenities, 38. dining at Club, 39. the golf course 40. the Club. 41. a club and amenities 42. wonderful club. 43. Golf course community, 44. of course the golf course 45. golf course, 46. GOLF 47. Golf 48. the golf 49. the golf course, 50. the pools 51. golf couse 52. golf 53. Wanted a golf course community 54. golf course, 55. Beautiful golf community 56. Golf Club, 57. golf 58. pool and other amenities. 59. club, 60. amenities 61. Golf Course 62. The Club golf course 63. the golf course, 64. the amenities, 65. Private Golf course, 66. golf, 67. the social activities 68. amenities 69. Golf 70. club house, 71. golf course 72. Golf course 73. golf, tennis, 74. Amenities and Facilities available 75. Golf Course 76. clubhouse and river were major factors in our decision to move here. 77. The golf course, 78. Club 79. Golf 80. Clubhouse 81. pool, 82. Husband loved golf course golf course, 83. The Golf and tennis amenities. 84. Golf course 85. The golf and tennis programs
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86. Lifestyle and amenities 87. great amenities for families. 88. nice amenities 89. great pools, 90. The golf course 91. amenities, 92. golf course, 93. clubhouse 94. a private golf course 95. Golf course, 96. Golf, 97. Golf course 98. Golf 99. the social activities. 100. golf course, 101. Golf course 102. amenities, 103. Country Club, 104. Tennis Courts, Swimming Pool, 105. Club access 106. Golf and golf only 107. a golf course lot. 108. golf course 109. golf 110. Amenities 111. community activities 112. golf course 113. golf course, 114. amenities 115. the community amenities 116. Club house, 117. The Club, 118. Pool, 119. Amenities 120. pool, 121. Gym 122. Golf course, 123. club house and golf 124. dining 125. golf, 126. Golf course 127. Golf course 128. The amenities (pool, gym, clubhouse bar). 129. on-site dining 130. Access to tennis courts and a pool 131. amenities 132. offers social clubs such as bunco and book club; club house with activities Amenities in the community 133. amenities 134. But one of the things that also attracted us was the convenience of the club restaurant.
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135. good amenities. 136. All of the amenities. 137. club house 138. swimming pool; 139. premium community amenities 140. Golf 141. club amenities. 142. The club, 143. golf course, 144. golf 145. The exclusive golf course; 146. amenities 147. club house & pool 148. Golf 149. club activities 150. golf 151. great amenities. 152. the club is lower-scale 153. tennis/pool 154. RCC 155. activities 156. golf course/pool 157. golf course, 158. amenities 159. The club and all the events they have. A meeting place. 160. club 161. Golf course, 162. We were already golf members and had made many friends in the community. 163. Golf Course 164. The club amenities like the pool, golf, tennis, and clubhouse. 165. amenities, 166. club, 167. amenities, 168. golf, tennis, pool 169. golf course 170. country club atmosphere 171. Amenities, 172. Golf course 173. Restaurant with 50 % off meals 174. Amenities. 175. swimming pools, 176. the clubhouse. 177. Golf course 178. club access. 179. Golfing community 180. amenities offered by club. 181. beautiful golf course community 182. amenities, 183. golf;
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184. golf community 185. Lifestyle; 186. Golf community. 187. opportunities for recreation 188. Playing golf through Club Corp and meeting residents that loved it here. 189. club amenities 190. Life style 191. the golf course. 192. golf course 193. golf, 194. amenities 195. Golf course. 196. The amenities and club house 197. golf 198. amenities 199. club 200. golf visages 201. amenities 202. golf 203. Amenities –204. amenities, 205. Some day, golf, once retired. 206. Golf 207. The golf course, 208. access to a club 209. golf community 210. a close by restaurant. 211. tennis, 212. The club and sports activities. 213. Golf, 214. golf, tennis, 215. amenities 216. club house 217. volleyball, tennis, pickle ball, clubhouse. 218. Amenities 219. Golf course 220. workout room, 221. pool 222. dining at the club. 223. the club 224. golf clubhouse, 225. great golf course, 226. golf course, 227. clubhouse (needs some TLC), 228. the golf/tennis 229. a stunning golf course. 230. The clubhouse - particularly the bar and restaurant231. lap adult swimming pool, 232. one membership at club which no longer exists
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233. amenities, 234. Golf; 235. community amenities like the pool 236. the golf course 237. a golf course 238. I also like have the Club available for occasional use. 239. club, 240. amenities 241. club 242. golf. 243. the club, 244. fitness center and workout areas 245. Clubhouse.
Beautiful/Well Maintained/Landscaping/Grounds
1. It's beauty 2. The natural beauty of the Community, 3. Landscaping 4. well maintained common areas 5. landscaping; 6. beautiful setting 7. How beautiful and well maintained it is. 8. The pleasant atmosphere 9. ambience, 10. The grounds, 11. The beauty of it when we first drove down Olympic Boulevard. I looked at my husband and said, “I wanna live HERE!”
12. The visual appeal along with 13. all the beauty of the nature and wildlife, 14. beauty and diversity of builders in the neighborhood. Not a cookie cutter neighborhood. 15. Was told this is a beautiful and nice place to live 16. the well-kept landscaping, 17. well-landscaped main roads 18. Attractive, 19. The beauty of the neighborhood, 20. The beauty 21. The beauty and maintenance of the area. 22. well kept property. 23. The landscape 24. upkeep of residences, 25. landscaping 26. upkeep of homes 27. Beautiful neighborhood/landscaping, 28. Natural beauty 29. Well maintained 30. The beautiful landscape 31. landscaping/esthetics 32. landscaping 33. It's a beautiful
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34. well kept community 35. The beauty. 36. the overall appearance of the community. 37. neighborhood esthetics 38. the beauty beautifully landscaped 39. Beautiful community 40. well maintained common space 41. Beautiful surroundings, 42. ambiance 43. the attractiveness of the community 44. landscaping. 45. it's a very attractive neighborhood, 46. the natural beauty 47. nice landscaping 48. Community beauty, 49. beauty of neighborhood 50. The incredible landscape and privacy 51. we’ll-kept homes, 52. how well kept it is! 53. The beautiful grounds. 54. It is truly gorgeous here in every season. 55. the way the neighborhood is maintained, 56. beautiful surroundings 57. landscaping 58. Mature landscaping 59. Very well maintained community 60. NATURAL BEAUTY 61. the beauty 62. Curb appeal. 63. A beautiful place to live. 64. Beautiful surroundings 65. THE BEAUTY 66. Beauty, 67. neighborhood beauty, 68. overall appearance 69. natural beauty, 70. Beautiful community 71. I have been a resident for 21+ years. It is the beauty, serenity and the people 72. I appreciate all the work that is done to keep our community looking so nice and welcoming. 73. Also the beautiful setting. 74. Beauty, 75. beauty of neighborhood, 76. The beauty of River Creek, 77. well maintained, 78. attractive. 79. landscaping of common areas 80. Beauty pf development 81. Well kept up 82. attractiveness,
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83. beautiful, The beautify of the landscaping, 84. well groomed area 85. The beauty of the community attracted me 20+ years ago. 86. well maintained common areas, 87. beauty of community 88. beautiful landscaping, 89. beautifully landscaped, 90. beautiful setting, 91. natural beauty of the community 92. the cleanliness of the neighborhood 93. Well maintained community 94. beautiful landscaping 95. Landscaping, 96. the overall appearance of the community 97. Aesthetics of the River Creek grounds 98. Locations beauty, 99. Well kept properties. 100. Well kept common areas. 101. Landscape, 102. Beauty, 103. Initially it was the appearance of the community 104. beautiful location 105. How everything is beautifully maintained - common areas in particular 106. The overall beauty of the drive down Olympic. 107. It’s beautiful as you drive in. 108. beauty. 109. beauty of the neighborhood 110. landscaping; 111. beautiful common areas, 112. The beauty of the community 113. We fell in love with the beauty of the neighborhood the minute we drove through the gates when we were house looking. We did not know anything about this community up til then. 114. Attractive neighborhoods 115. Natural beauty bordering the Potomac River, 116. Beautiful landscaping, 117. well kept homes, 118. attractive; 119. Grounds, 120. Natural beauty of the community, 121. how well it is maintained, 122. The beauty of the community 123. Beautiful grounds, 124. The beauty of the neighborhood 125. the beauty of the neighborhood. 126. the beauty of the community. 127. Beauty , 128. well kept 129. Welcoming and beautifully landscaped Olympic Drive into the community 130. beautiful landscape;
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131. how well maintained the community is, 132. Beautiful landscaping, 133. The beauty, 134. The landscaping, flowers and general appearance. 135. Beauty of neighborhood, 136. The Appearance 137. beautiful landscaping 138. community landscaping 139. Beautiful community with great amenities 140. We also thought the upkeep of the common grounds were very attractive. 141. Beauty, 142. it's a beautiful neighborhood –143. The beauty of the neighborhood as a whole, 144. it’s a beautiful community! 145. The beauty of the development, 146. It is beautiful 147. Everything! I can still remember driving home from my job in Reston (working for Fairfax schools, maybe 1999), and I saw the sign on rt. 7 pointing to this new community. My husband and I drov e out there over the weekend and just wandered around . . . not much to see except for the Goose and the Potomac. We have lived in Loudoun since we came here as newlyweds in 1966, and we are still in disbelief that this beautiful land waited this long. What a gift for all of us who claim to be neighbors! 148. development visual quality 149. well-kept grounds and homes 150. neighborhood appearance. 151. well-maintained properties 152. Beauty and up keep 153. beautiful common areas, 154. overall community beauty 155. Beauty of surroundings, 156. Beauty of community; 157. Neighborhood aesthetics, 158. most beautiful community in LoCo 159. The beautiful grounds, 160. The landscaping 161. beautiful 162. The grounds 163. The beauty of the grounds, 164. beautiful, 165. The beauty of the neighborhood 166. beauty of the community –167. well kept 168. Well kept. 169. Lovely community. 170. community ambiance, 171. Beautiful neighborhood. 172. access to beauty and culture amenities found in Loudoun County 173. Nice landscaping 174. landscape 175. Very attracted, ever since we first set foot in the subdivision in 2003.
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176. natural beauty 177. beautiful, 178. well maintained, 179. The beauty, 180. upkeep of homes 181. The beauty 182. nice landscaping of common areas, well kept 183. The beauty of River Creek, 184. the well-maintained homes, 185. a beautiful community that provides a high quality of life 186. well-maintained neighborhood, 187. Pretty well kept neighborhood 188. Quiet and beautiful atmosphere 189. What's not to love! Beautiful, 190. lovely setting, 191. wonderful, 192. Most Beautiful Community in the Area! 193. overall beauty 194. Aesthetics 195. beauty of the neighborhoods. 196. Gorgeous property, social neighborhood, unique! 197. The beautiful landscape is the greatest asset in the entire community and it begins with the incredible Olympic Gate entrance it sets the tone for the e ntire River Creek experience. 198. The curb appeal and overall beauty of the community. 199. Exceptional landscaping and one of the only communities that makes landscaping what you see first when you come into a community versus hardscape, signs and housing. 200. It's a beautiful community 201. well-maintained homes 202. beautifully landscaped and maintained 203. beautiful landscaping 204. The neighborhood is well kept, 205. mature landscaping 206. The beautiful landscaping 207. It’s Open, clean and well maintained areas and homes, 208. of course beautiful sceneries and history it carries. 209. well maintained community. 210. beauty, 211. It’s a beautiful neighborhood 212. landscape 213. The natural beauty of the neighborhood. 214. beautiful common areas, 215. The upkeep of the neighborhoods, 216. Beautiful landscaping 217. Natural beauty 218. Wonderful landscaping 219. Beauty of Grounds; 220. Natural environment, beauty of community,
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Gated/Security/Safe/Private
1. security
2. We also liked the fact that it was gated, 3. The security of the community 4. Gated community 5. gated 6. gated community; 7. gated community 8. Gated secure well kept community with security. 9. the privacy of the neighborhood. 10. privacy 11. The gate, 12. Safe. 13. Gated Community (though it was guarded for safety), 14. Also the gated community. 15. Controlled Access 16. gated community. 17. low crime, 18. Gated community, 19. Gated community, 20. Safety, 21. gated community, 22. Gated community, 23. Gated, 24. it is gated area 25. gated community 26. The gated entrances, 27. Security 28. gated community 29. Gated security 30. gated community, 31. it has gate access. 32. Safety of a gated neighborhood, 33. Gated community with ambience 34. I like the gated aspect as well. 35. gated community 36. Gated 37. Once inside the gate you feel like you are in a resort. 38. the security, 39. Safety and peaceful 40. Gated, 41. all in a gated community. 42. gate/ security, 43. Gated with 24-hr personnel; 44. Safe 45. Gated,. 46. pls being a gated community. 47. security. 48. gated, 49. gated entry
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50. gated community 51. Gated community 52. safe community 53. gated community 54. Quite gated community 55. security, 56. gated community 57. security, 58. Gated community 59. The gate, 60. Guarded Gate, 61. Gated access. 62. safe neighborhoods 63. Living behind the gates 64. secure gate 65. gated community 66. Gated 67. Gated restricted access 68. The gated community. Looking for a safe place for myself and children 69. Safety of gated community; 70. security at the time which included drive thru neighborhoods 71. Gated community, security 72. gated, secure and safe community 73. I thought it was going to be a safe, gated community - it is not but that could be partially improved if the RCOA staff would take more proactive actions and come up with options. 74. Security, 75. Gate family community, and safe 76. Gated community; 77. gated community for safety 78. the fact it’s gated 79. Security, 80. safety, 81. safety, 82. Now the gates dont work 83. Gated community gated 84. Safe and secure gated community 85. Gated; 86. Gated 87. gated 88. the gates, 89. SECURITY of the Community 90. Gated community, 91. The gated community, 92. The gate to keep out non residents which it seems as though many get through walking and driving 93. gated 94. Gated community and the strict enforcement 95. Gated community; space; 96. Entrance 97. followed by living in a gated community
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98. Gated community 99. Gated community, 100. I am not a fan of gated communities though 101. Number one attraction is the guarded gate. 102. safety 103. safety 104. Gated community, 105. gated community 106. security 107. Safe environment 108. Security, 109. Gated 110. gated community 111. Gated community for privacy, 112. gate access. 113. And reasonably private 114. Gate. 115. security of front gate 116. It's gated. We travel a lot so we feel more secure 117. Safety of gated community 118. safety of a gated community Living in a gated community 119. gated entrances 120. safety 121. safety 122. Gated 123. Gates 124. gated community 125. safety, 126. Gated 127. Gated Community 128. Gated community 129. The beautiful safe neighborhood and the sense of community within the gates. 130. Gated 131. a gated community 132. Gated access. 133. No thru traffic 134. Gated community 135. the gated community! A little bit of heaven right here in Loudoun County. 136. safe area 137. safety 138. safe community, 139. Gated community 140. we always feel good when we enter the gate and know we are home. 141. Gated community, 142. security of gated area 143. Gated community, 144. With security gates 145. Gated community, 146. Safety
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147. gates and safety 148. it seemed to be a safe community 149. The entrance 150. Safety 151. gated community, 152. Sense of security being a gated community, 153. 24/7 staffed front gate. 154. Gated community 155. Gated, 156. Safety.
157. The gated community piece. 158. gated community, 159. security, 160. the gates 161. Low crime, 162. safety/security, 163. The guard gated community 164. Relative secure 165. gated neighborhood 166. The gate as a deterrent,
Quality/Houses/Neighborhood/Community/HOA
1. quality of home 2. quality of houses 3. Our home 4. Nice neighborhood 5. the community 6. variety of home types 7. upscale housing. 8. well-kept homes. 9. beautiful homes, 10. Initially our house, then the look and feel of the Community. 11. quality builders. 12. great homes, 13. multiplicity of housing styles available. 14. housing variety 15. Layout, 16. quality of homes 17. quality 18. The community design 19. One of a kind community in this area. 20. Great community 21. Great neighbors. 22. Nice community, homes 23. the type of home we were looking for 24. An upscale community, 25. beautiful homes, 26. It is one of the best seven planned communities in the USA 27. The home and community designs.
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28. Quality & value of homes 29. HOA standards and enforcement 30. The quality of the homes 31. love the house 32. House type 33. The town house that we purchased 34. homes 35. Heterogeneous mix of high end home and residents. 36. Reputation. 37. QUALITY CONSTRUCTION, 38. Homes and community 39. The community feel. 40. Home site, 41. community 42. THAT THE HOMES ARE NOT COOKIE CUTTERS 43. PROTECTS VALUE OF HOME 44. pleasant neighborhood what seemed to be a well run community 45. Sense of community, 46. quality of community amenities; 47. Overall sense of community, 48. We both loved our small neighborhood and home! 49. Peace and serenity of the neighborhood. 50. Smaller home 51. Like the area and the house, 52. the variety of neighborhoods 53. patio home type with master on first floor 54. As seniors, we think our patio home is absolutely perfect for us 55. Lake View homes 56. community, 57. Home values, 58. downsized and able to find main level bedroom home. 59. nice homes When we bought 21 years ago it had a house with the floor plan we wanted 60. specific home 61. just the house we were looking for 62. Quality Design 63. New neighborhood 64. patio homes 65. The community 66. 1st floor living on 67. architectures 68. Layout of home, 69. housing styles (master bedroom on main level). 70. Uniqueness compared to other communities, 71. the quality of the homes. 72. Neighborhoods 73. various model selections available 74. The houses don’t all look the same. 75. The specific property purchased. 76. The house we bought,
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77. The house 78. Established community with 79. the nice homes, 80. Established community 81. community 82. reputation 83. Community, 84. house style 85. Specific house we purchased 86. the community. 87. House 88. variety of housing, 89. community 90. nice home styles 91. at the time, the homes were reasonably priced for the work they needed. thank goodness we're not trying to move in now! hah! 92. The home, 93. The homes were lovely. 94. The neighborhood 95. sense of community 96. Community. 97. our home 98. homes, 99. property type, 100. neighborhood 101. homes 102. The community, 103. House style. 104. uniqueness of housing 105. House and land 106. large homes. 107. the overall feel of the neighborhood 108. varied homes 109. HOA standards, 110. Big house. 111. The house 112. nice homes, 113. Our house. 114. house, 115. Loved the house 116. Home ownership value, 117. Sense of Community 118. homes 119. Bought house in 1998. Loved the area and lot location 120. floor plan 121. quality of the home construction, 122. established community 123. Neighborhood 124. Community
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125. quality of neighborhood, 126. Superbly planned and maintained PUD with local managed HOA. 127. liked the neighborhood 128. a real community feel, 129. Great community 130. community feel, 131. Twenty one years ago the community was still very much under construction. The model homes were a draw
Location/Proximity/Family/Friends
1. Location, location, location –2. The location 3. Additionally, location, 4. convenient location. 5. Location, 6. Location, 7. Location; 8. all available stores within 3 miles 9. nice people 10. Proximity to grandchildren location, 11. Friends 12. Friends moved here and then we started vising more. 13. the location, 14. Location and local conveniences 15. Location 16. The friendliness of the neighbors 17. the location, 18. location 19. location 20. location, 21. location 22. location 23. Very nice location 24. location 25. friendly residents. 26. Location 27. the location. 28. Location, 29. family 30. family. 31. My daughter and her family also live here. 32. Friends 33. Location 34. the location. 35. The friendliness of the residents 36. close to employment –37. Friends living here 38. people 39. Location
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40. Proximity to our farm, 41. Location 42. Location 43. our fellow residents, 44. location, 45. Friend's recommendation 46. My wife told me we were going to live here. 47. Location. Location 48. Location 49. location RC 50. proximity to Dulles airport. 51. Location, 52. Location 53. location 54. family recommendation 55. My spouse 56. Family nearby 57. location, 58. Location, 59. The friendly people, 60. respectful neighbors, 61. All 3 children lived in Leesburg area. Daughter lived at River Creek so proximity to children, 62. proximity to shopping 63. We had family here 64. Friends living here 65. Recommendation by friends. 66. great location 67. friends 68. access to many shops restaurants etc. 69. proximity to wegmans 70. Grandkids live nearby 71. proximity to shopping, 72. Daughter lives here 73. Family 74. Close to downtown and all kind of shopping 75. Location, 76. Location, 77. Close proximity to family in The Lakes at RedRock across River Creek Parkway. 78. Location to my work. 79. The people are wonderful.
Confluence Park/Walking/Biking/Trails/Paths
1. We love the miles of walking trails and picnics in Confluence Park. 2. walking trails 3. trails 4. walking/biking amenities confluence park 5. especially the walking trails and Confluence Park. 6. hiker/biker trail, 7. walking trails,
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8. the trails 9. Trails, 10. Confluence Park 11. I also appreciate the walking paths and the manner in which they are cared for so we might be able to get outside and walk. 12. beautiful walkways 13. paths 14. park 15. walking paths, 16. Walking trails 17. Confluence Park amenities 18. walking trails 19. walking trails. 20. walking paths, 21. got a nice walking trails 22. walking trail, etc. 23. Confluence Park, 24. hiking/biking trails; 25. Confluence park, 26. walking/biking trails, 27. park, 28. walking trails, 29. walking trails, 30. walking paths 31. Confluence Park; 32. confluence park, 33. And I thought there would have more well rounded activities - if you don't have children living at home nor live near Confluence Park, it's difficult to easily take advantage of anything 34. Confluence park, 35. walking 36. Confluence park 37. walking trails, 38. Walking Trails 39. walking trails 40. the pathways, 41. walking trails , 42. walking paths, 43. walking paths 44. the hiker/biker trail 45. Confluence Park 46. The walking paths (!) 47. trails, 48. trails. 49. walking trails, 50. walking paths 51. trails 52. hiker/biker trail 53. Confluence Park- it closed the deal in 2002!
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Potomac River/View/Goose Creek
1. its proximity to the Potomac River.
2. gorgeous views within so many parts of the neighborhood
3. living on Potomac River, 4. the view of the Potomac River, 5. Potomac view
6. proximity to Potomac River
7. river view.
8. The views from the clubhouse are magnificent, and the fact that the area across the River is National Park land and will never be built upon is a real plus. We signed the contract to build our house in 2002.
9. location on the river.
10. approximated of the Potomac River, 11. view 12. the view, 13. water 14. The views 15. Access to potomac, 16. The walking trails 17. bike paths. 18. nature walking trails 19. walking paths the view 20. proximity to Potomac River 21. Our unique home location on the river 22. scenic open space, 23. Access to the river, 24. THE RIVER 25. scenic environment 26. Players View 27. It was before any of this was here......just the location on the river. 28. The river 29. beautiful river view. 30. the river 31. location near Potomac! 32. near the Potomac River 33. View of the river, 34. River/ 35. River 36. river views, 37. The River 38. the beautiful views 39. on the Potomac 40. River view. 41. river 42. The location beside the Potomac was also a key factor. 43. a calming community by the river! 44. views, 45. closeness to Potomac River and Goose Creek 46. proximity to Potomac River, 47. location on the Potomac and Goose Creek,
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48. the river views. 49. Potomac river,
Environment/Woods/Nature
1. environment
2. environment were factors.. 3. green wooded areas, 4. Open spaces 5. All the nature! 6. close to nature 7. outdoor space, 8. natural surroundings 9. my treed backyard 10. The lush environment, 11. it's park like. 12. The natural surroundings 13. significant amount of common area 14. Trees 15. nature, wildlife 16. Natural areas
Lifestyle/Quiet/Upscale
1. lifestyle 2. quiet, 3. Quiet, 4. Lifestyle 5. Resort-style living, 6. lifestyle, 7. Lifestyle 8. It is a quiet, clean, and peaceful community. 9. the quiet 10. quiet 11. upscale. 12. Upscale. 13. peace and quiet in the neighborhood 14. serenity from outside world
Diversity/Ages
1. diversity of ages of owners
2. the variety of ages and demographics 3. wide age range of residents 4. diversity, 5. diverse ages & ethnicities of residents.
General Cost
1. price
2. Affordable, 3. cheaper than closer into DC. 4. it was inexpensive at the time since i am an original owner
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5. reasonable monthly dues
Miscellaneous
1. schools
2. Family setting
3. I miss the fountain in front the club and the HOA office in the foyer is very ugly and bring RC standard low. No more room to seat when waiting for our guests /family. I dont know who took the decision but wrong decision.
4. very good infrastructure.
5. I am retired and rent my RC property.
6. no parking on streets overnight
7. Everything, I still pinch myself!! :)
8. I keep on top of board meetings by reading Reflections - it carries the biggest issues.
9. We love it for more reasons now that we’ve been here a year.
10. I thought it had a strict HOA that holds owners accountable to take care of their homes. Most of my neighbors don’t mow their lawns, power wash their homes and leave trash cans out for days.
11. use of kayak launch dock,
12. Real estate agents have continued to be less than helpful in ensuring prospective residents understand the requirements incumbent upon residents. This does a disservice to our new owners and makes the RCOA Board, committees, and staff jobs more difficult than they need be. It also contributes to the general apathy of a large percentage or residents toward River Creek management regulations and activities.
13. the friendliness of the people who live here.
14. recreation,
15. Now, I love the people who live here and 16. The dock
17. Exclusiveness, 18. Great place to live. 19. maintenance standards; 20. Nice environment 21. fishing-
22. We've loved everything except the restaurant. We eat there about once a week, and in the last 5 months since we moved in (15-20 dining experiences), I think the staff has gotten our order right about 3 times. Either the server seems to have a hard time understanding what we are saying (frequently), or the kitchen ignores requests on our order. For example, last Sunday we went to the restaurant for breakfast. Both my husband and I have food sensitivities/allergies to gluten and dairy. (We know this is a pain and try to be as kind as we can when requesting modifications to our order.) We explained the food sensitivities to the server, ordered ""no toast"" with our breakfast, and asked that our eggs be made with olive oil instead of butter. When the server brought our food, both of our plates had a bagel on them, which our server noticed as she set them down (she seemed frustrated with the kitchen). Since they gave us gluten, I decided to confirm that the eggs were cooked without dairy. The server went to the kitchen to ask and came back and told us the cooks did use butter to make the eggs and we should not eat them. She had them remade, but they had no salt or pepper or seasoning whatsoever. We barely ate any because they tasted so bad. We are almost to the point where we don't want to come to the restaurant anymore because we're so frustrated with our order being wrong 90% of the time and food that is very hit or miss.
23. Everything came after....sign pollution, light pollution, noise pollution....HOA offic was not here ...no fancy gates.....just beautiful people willing to have fun and work together.
24. Was told that my lawn would be taken care of by the RCHOA.
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25. I am an original owner, purchased my home in July 1999. #1 goal was relocating to Loudoun County. #2 was my family's interest in the River Creek Club. We have been overall very satisfied living here.
26. This may sound stupid, but I did not realize what type fo community it is/was so while I really like Rivercreek the elements you might expect were unknown to me. I only tangentially understood it was a gated community. That was not important to me. However, I have come to use the common areas more than I anticipated.
27. I thought it was very pretty, 20 years ago.
28. I chose RC in 2005. It was an adult community with a sophisticated vibe. 29. pet-friendly. 30. great staff. 31. concierge service. 32. organized, 33. a very nice and easy to transition to a retired lifestyle 34. size, 35. division into smaller neighborhoods that provides better opportunity to get to know neighbors, general attitude of responsibility demonstrated by those willing to volunteer their time in positions of responsibility, 36. was told was maintenance free, 37. overall size of neighborhood, 38. Purchased in 2001 for the planned community.
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APPENDIX B – Raw Data Responses to Section B: Neighborhood Maintenance & Upkeep
The following chart shows the neighborhood names, related dwelling types, and number of homes within each neighborhood compared to number of competed surveys received
Neighborhood Dwelling Type(s)
Cattail Gate
Cattail Woods
# of Homes # Survey Responses
% of Total Survey Responses
% of Responses from Neighborhood
Single Family Home 21 5 1% 24%
Single Family Home 32 10 2% 31%
Center Crossing Attached 25 10 2% 40%
Center Ridge
Single Family Home 48 22 4% 46%
Clubhouse Square Attached 176 61 12% 35%
Clubhouse Terrace Attached 44 27 5% 61%
Deer Ridge Single Family Home 26 9 2% 35%
Deer Run Estates Single Family Home 94 41 8% 44%
Deer Run Single Family Home 56 20 4% 36%
Deer Valley Single Family Home 18 3 1% 17%
Eagle Ridge Attached 166 73 15% 44%
Fox Den Single Family Home 9 3 1% 33%
Fox Hill Single Family Home 52 15 3% 29%
Fox Run Single Family Home 20 13 3% 65%
Lake View Attached 36 23 5% 64%
Players View Attached 104 63 13% 61%
Potomac Overlook
Single Family Home 55 17 3% 31%
Potomac Ridge * Attached 73 22 4% 30%
Potomac Bluffs Single Family Home 51 43 9% 84%
Shoal Creek Turn Single Family Home 26 10 2% 38% No Neighborhod Selected 13 3% 1132 503 44%
* Of the 73 properties in Potomac Ridge; 1 is a Single Family Home. 2.What
Cattail Gate - SFH 5 0 3 1 1 0 0 5
Cattail Woods - SFH 10 6 4 0 0 0 0 10
Center Crossing - ATCH 10 4 6 0 0 0 0 10
Center Ridge - SFH 22 15 7 0 0 0 0 22
Clubhouse Square - ATCH 61 10 39 8 3 0 1 61
Clubhouse Terrace - ATCH 27 11 16 0 0 0 0 27
Deer Ridge - SFH 9 1 7 1 0 0 0 9
Deer Run - SFH 41 15 26 0 0 0 0 41
Deer Run Estates - SFH 20 8 12 0 0 0 0 20
Deer Valley - SFH 3 3 0 0 0 0 0 3
Eagle Ridge - ATCH 73 26 41 4 2 0 0 73
Fox Den - SFH 3 1 2 0 0 0 0 3
Fox Hill - SFH 15 1 13 1 0 0 0 15
Fox Run - SFH 13 5 8 0 0 0 0 13
Lake View - ATCH 23 13 10 0 0 0 0 23
Players View - ATCH 63 22 35 5 1 0 0 63
Potomac Bluffs - SFH 17 5 10 2 0 0 0 17
Potomac Overlook - SFH 22 9 12 1 0 0 0 22
Potomac Ridge - ATCH 43 11 28 3 0 0 1 43
Shoal Creek Turn - SFH 10 5 5 0 0 0 0 10
No Neighborhood Selected 13 4 7 1 1 0 0 13 TOTALS 503 175 291 27 8 0 2 503
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Survey Respondents
are: Very Well Kept Well Kept Neutral Unkept Very Unkept No Answer TOTALS
neighborhood do you live in? Total
6.Overall, do you believe homes in your neighborhood
Question 7. Within your neighborhood, do you have any particular maintenance or upkeep concerns?
The raw data comments were offered by respondents who indicated they lived in a particular neighborhood. Any comments made about a specific property (street number and name) are not included below to protect respondents’ anonymity. However, this information has been provided separately to appropriate members of the RCOA Board and Staff leadership team.
Neighborhood Raw Comments
1. Common areas not being kept up with crab grass and spreading to residents grass
Cattail Gate – SFH
2. The Covenants team does not do routine inspections so homes are full of mold and dirt, shrubs are not always trimmed; some haven't been trimmed in years and shrubs of the same type, lined up in a row are significantly different sizes from the others in that row. These are shrubs that have been planted three to six years ago (versus new plantings) so are very maintainable
3. Some common areas are full of weeds that spread to the properties in the neighborhood. Blake may claim to put down weed treatments but who knows if they really do apply it - no one from the maintenance crew accompanies them to make sure RC is getting what they pay for.
4. Many houses are not keeping up to standards that are required
1. Most of the concerns are on HOA property, espeically the entrance island and marquee
2. Street needs paving
3. Water drainage
1. Verges look terrible especially ours
Center Crossing - ATCH
2. Entry drive to neighborhood is dimly lighted at night.
3. Mailbox units could use replacement. Poor drainage behind our home where ground remains saturated long after rain and attracts mosquitoes
4. Inconsistency of the verges, some properties look a little unkempt
5. Street lamps and tennis courts are abysmal
6. Lower tennis courts
7. Walks and little green space from walk to street
1. Flower beds not weeded, grass with weeds or dead sections.
Center Ridge – SFH
2. Yes. There are several yards that need attention
3. Road and curb maintenance
4. sight lines when exiting Center Ridge, overall is beautiful
5. Dogs off leash and neighbor's dogs posting on shrubs - we see trashcans left permanently outside on townhouse patios
6. Some of the stucco walls that connect the fences along the back & sides of the backyards are in dire need of repair.
7. Yes. Houses on Hole #11 have stucco block walls in their backyard which look as they they have NEVER been repainted.
8. Drainage in common areas presents a huge safety issue of ice in the winter
9. replace of lost trees in the common area
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Cattail Woods – SFH
1. The fencing along the bluff area I thought the eighth and the ninth hole Looks neglected and unkempt"
2. Trash cans left out, grass and bushes not taken care of
3. Landscaping upkeep such as overgrown weeds, holiday décor left up too long after the holiday
4. Uneven pavers on side walks, mailboxes are dull and need painting 1)The verges. Considering the number of properties in this neighborhood, I feel the combined Member fees more than subsidize the RCOA simply mowing and maintaining the long strips of grass verges. 2) Residents putting bird feeders out that encourage wildlife and create a huge mess that overflows onto others' properties. I find peanuts on my front steps and two residents of my home a re deathly allergic to peanuts! 3) The weeds and grass poking through the brick sidewalks which then leads to the spraying of Monsanto, a deadly chemical. Older residents who use walkers must walk in the street as the sidewalks are so uneven, and I worry a bout them getting hit. 4) Visibility for residents entering and leaving via alleyways behind homes as hedges and landscaping prevent visibility of cars and/or children or pedestrians in the street.
5. Sidewalk brick replacement is ugly and now has uneven wall s. Some houses do not maintain their front grounds.
6. The new brick sidewalks seem loose and less even than the prior. No sure why they were replaced - seems a dramatic waste.
7. Clubhouse Square entrance often has heavy equipment parked in the lot and bushes have been damaged and not replaced for years. Non -operational cars (with flat tires - gold Jaguar) allowed to remain parked in the lot.
8. Yes. Weeds on sidewalks not taken care of. Overgrown landscaping. View of trash at club off Perdido. Loose sidewalk br icks.
9. Unsightly parking of maintenance and landscaping vehicles as I enter Clubhouse Sq
10. Some properties in the neighborhood are not regularly maintaine
11. Landscaping/grass areas in common areas is terrible compared to the rest of River Creek. In addition, the walkway around the large parking lot across from the clubhouse is always strewn with bottles, cigarette butts, and other trash.
12. Weeds, weeds, weeds: front yards, verges and sidewalks.
13. Owners not sweeping berries fallen from their trees off the side walks.
14. unkept Yard, homes need power wash, pain
15. Behind our row of townhouses, just keep up with the removal of dead trees/branches and replacing dead bushes...recommend putting a trashcan near the utility shed as people take their dogs walking there and do not clean up
16. The verges were replaced with bri ck and a number of people do not remove the grass that sprouts up between the bricks. Weeding is also an issue in a few front yards.
17. wood buffer areas on the 8th hole between homes and the course and no access to homes from the rear.
18. Ongoing challenge with storage of snow removal and construction equipment in club parking lot.
19. Some do not care for their lawns or decks. The HOA does not care for the commons areas well either. The gate behind my house it’s practically falling down. I’ve reported the is sue several times and nothing has been done to correct the problem.
20. Work equipment stored for days, sometimes months on my street.
21. Trimming grass along the curb and common areas regularly.
22. Brick sidewalk
23. Yes - because there is no grout in between all the bricks on the walks, weeds grow in there and are very difficult to get out. We were given an option to have them
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Clubhouse Square – ATCH
chemically sprayed, but didn't want the chemicals around us or our pets. Regrouting all of the sidewalks would be the best solution.
24. Landscaping around the mailboxes and common areas need updating.
25. Some of the front landscaping is uncared for with weeds during the growing season.
26. Verges beside the sidewalks do not seem to be mowed with regularity. Also tree branch trimming needs to be done near my home and the road towards confluence park
27. Yes. I do
28. "Some of the Homeowners Rules are not being enforced. e.g. Trash Cans are not to be stored in front of the houses but some leave them out 24/7. e.g. The new brick sidewalks are sinking (in front of our house at base of the concrete driveway for example).Cars are too
29. often parked on the street into the early hours of the morning causing a problem backing out of homeowners driveways. Pets are allowed to urinate on the remaining green verges causing the dying grass to look very unsightly
30. Inconsistent verges & a few renters who don’t care about immediate area upkeep
31. Brick pavement replacement is terrible. It’s worse than what we had before Crooked and overgrown with algae. The front gate is open a lot for no reason and security pays no attention
32. sidewalks with weeds
33. My only worry is the deer eating my flowers!
34. Yes. Many homes in clubhouse square are not kept well and nobody seems to enforce anything
35. Gate at entrance to new storage garage has not been erected-trash dumpsters in clear view at all times
36. Commercial landscaping vehicles parked at entrance to neighborhood"
37. Trees and sidewalk
38. The view out the front of our house looks out at the parking lot so more trees being put in on the hill between our house and the parking lot to help block that view, would be appreciated. There is a light pole in the parking lot that is leaning over more than others also.
39. Yes the HOA routinely ignores pruning and seeding in the common area behind my home. Sidewalks are over run with weeds and streets rarely are swept. Trees belonging to HOA over hang the sidewalks and are ignored unless we file a complaint. No one cares that a full dumpster is exposed when entering our neighborhood. It’s pretty sad how clubhouse square is ignored.
40. People leaving dog waste in yards and common areas; weeds growing through sidewalks
41. Sidewalks require a lot more cleaning and pressure washing than previous Maintenance of landscaping which belongs to HOA property is sporadic and not predictable.
43. Home owners upkeep of plantings in the front of the houses and the condition of the grass on the verges
44. Low-hanging tree branches over sidewalks, inadequate lighting at crosswalks.
45. In the Fall, leaves were not raked frequently enough
46. Yes - lack of outdoor maintenance and weeding and keeping of landscaping. Dark spots with no or limited lighting. Signage at clubhouse square is not very professional and looks incongruous with other parts of neighborhood
47. Unclear of where and what the Community's landscaping/maintenance company is responsible for I.e.,picking up garbage from community areas; seeding,
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Clubhouse Terrace – ATCH
edging/seeding. AND LOCATION OF PARKED TRUCKS AT THE ENTRANCE TO OUR COMMUNITY
1. A rental house whose driveway and roof need serious maintenance
2. Yes. We have a next door neighbor who does no exterior maintenance unless forced to by HOA
3. Community fences
4. HOA Trees not trimmed
5. Yes the bushes by my house that are HOA property are never maintained.
6. We’d like to see the transformer boxes on Jupiter Hills covered up
7. Common area grounds are not kept up. Plantings are unattractive and grass areas show dirt.
8. Waiting for guidance on driveway resurfacing decision. All finishes should be consistent.
9. What’s best to spread on snow/ice covered sidewalk and driveway?
10. Well, there were two wonderful pine trees on the berm that offered some privacy that were cut down. This was a few years ago and we were waiting for them to be replaced. As of yet this has not happened.
11. Common areas at intersection of Augusta National Terrace/ Kapalua Terrace
12. Need Public trash can
13. Trees that have fallen down behind us - safety hazard
Deer Ridge – SFH
1. Next door neighbor has a lot of mold on siding
2. No. Our Deer Ridge neighbors quietly work to keep their homes in very good shpe.
3. entrance common area needs to be reseeded - lots of bare areas
4. Numerous homes have unkept landscaping, to include overgrown shrubs and trees growing into adjacent properties.
5. Rental homes are not kept up to standards.
6. We have a few neighbors who don't take great care of their lawns.
1. How often are mail boxes cleaned, painted, restored?
3. Most of the homes are maintained appropriately - nothing major to mention
4. Street lights..there are quite a few out ..neighbors maintain their yards in regards to leaves..we cleaned the leaves in front yard 6+ times and currently need to be down again when it warms up.
6. The fallen trees that border our property and River Creek property are an eye sore, but I understand that Loudoun County will not allow them to be cut up and removed.
1. Common areas are NOT maintained. Grass is cut sporadically, leaves are never collected in the fall resulting in the homeowners raking up the blown around leaves, dead trees are not cleared, etc.
2. Some homes need outside work, much progress was made with last years HOA audits
3. The grass in front of our house in the road is washing out and needs filling in
4. Yes
5. The creek behind our house. A couple of trees fell during storms and they cut them down then left all the debris and made the remaining trees look like Totem polls. It
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Deer Run Estates – SFH
Deer Run – SFH
is no longer soothing to look at. I constantly look at it a just want to fix it. I asked the HOA about this. My neighbor is unhappy as well.
6. A few homes need their landscaping upgraded/better maintained
7. A couple houses don't do great at their yard upkeep/bush trimming but in general satisfied.
8. The houses are being updated outside but n ot keeping with original traditions of the house and people are placing lights with a contemporary look and changing colors exterior that were not the original colors, therefore there is no consistency and staff and covenants Committee have not idea what t he original standards were for each section of the all the neighborhoods
9. Trees encroaching on neighbor's property
10. Large tree's overhanging streets and adjacent property lines
11. Common area on Hill Head. One house on Crystal Lake.
12. Impacts of drainage issues on yards and driveways
13. A few residences could use some attention to the yard and the exterior maintenance of the house
14. On crystal lake drive
15. You have allowed home(s) to put in front doors that do not conform to original architecture style."
17. Sign in a front yard that is up continually on the corner house into neighborhood. If we allow that sign , then wh at if someone wants to put up a different kind of sign. Maybe they can just put out when their kids are playing in front yard but unsightly out continually. We shouldn’t pick and choose which signs are ok.
18. Neighbors yard not kept up. Grass is hardly ever cut. Bushes and trees are overgrown and not maintained
1. Light post within neighborhoods are broken or leaning.
1. We need more street lamps and may be a few more waste stations at busy areas.
2. Yes, some of the driveways have not been painted yet and should be, in order to keep the look consistent.
3. Dead trees not being removed close to house - Tom had them on his list but that was 8 months ago
4. Verges are ruined by dogs. You cannot have grass there
5. verge guidelines, is it all grass as we were told we had to do and other neighbors did not
6. I feel the entrances do not look nice with all of the barricades on the sides of roadway
7. Over growth of “Grinch head” plants blocking access to mailboxes, removal of architectural gates without homeowner knowledge, garage doors supposed t o be fixed by 12/22 (a full year to fix)
8. “Lawns” that are just mulch and big weeds in sidewalks, The large green retaining walls haven’t been painted and neither have the mail boxes. The verges in many cases are poorly kept, some gas lights aren’t workin g.
9. Not at the moment - not a maintenance issue but traffic cutting through Eagle Ridge is a major issue. It would be good to have a no thru street sign at each entrance of Eagle Ridge. Or a speed bump. Eagle Ridge becomes a speedway and also we have had issues with RCC maintenance vehicles cutting through which are extremely noisy. It is a narrow street and with no real visitor parking, vendors park during day making it a navigation issue backing out of driveway. I think it is overall a safety concern for River Creek.
10. yes
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Deer Valley – SFH
Eagle Ridge – ATCH
11. Dead trees over the fence on the golf course side
12. Verges need to be maintained by the HOA since they do not belong to property owner and dog traffic ruins grass. Those who have extensive verge property are penalized by having to maintain property they don't own.
13. Verges are all different.
14. I am concerned that requirements for our properties to be maintained are becoming outdated - can we upgrade to a better driveway when ours is considered to require renovation? Or can we upgrade to a higher level? If our outdoor light falls apart with age, is there an option to replace it with an upgraded rather than the closest look-alike model?
15. One home
16. garage doors
17. lawn mainteance at the gazebo area and pocket park overlook lawn needs focus
18. Cliff/HOA area
19. The neighborhood entrance to Eagle Ridge from the clubhouse is the worst in all of River Creek. The sidewalk to Eagle Ridge from the club is always cluttered wi th leaves/mulch/etc. The landscaping to the east of the Eagle Ridge sign is full of weeds. Taking down the metal faux gate and replacing it with liriope is a start but more work is needed.
20. Garage doors stains not up to code
21. Driveway Surfaces: Recent re pairs to driveways have left our neighborhood in a complete mess with multiple colors of driveway surfaces. Not only are there now a variety of colors ranging from bright white to beige and gray tones, but even portions of driveways are now in multiple col ors instead of one. Also the textures of the surface vary considerably. Even after the driveway guidelines were recently updated, the patchwork installations continue. New surfaces that have been installed have already started to delaminate, resurfacing d urability appears to be insufficient. To date the only control sample for people to review and possibly use to instruct their contractor are a series of painted surfaces on a sidewalk in Clubhouse Terrace (Pecan Valley) with no specific reference to what i s actually approved. A written specification alone is not sufficient to try and ensure consistency.
22. Garage Doors: The wide variety of door finishes remain and continue to occur. It is unclear as to what effective guidance has been provided to homeowners a nd contractors alike and how completed projects are being evaluated for compliance. We are still seeing garage doors in severe disrepair and recently finished doors in multiple colors. In Eagle Ridge, there are different colored garage doors, both painted and stained right next to each other. This has been the case for several years. Does a control sample exist as a written specification alone is not sufficient. The bigger concern is that we need to work at better communication on what is correct. You now h ave people actually thinking they can simply replace only a portion of their garage door knowing it will not match and they seem to think that would be okay.
23. Rental property in Eagle Ridge continues to decline with no apparent evidence that any oversight has occurred by the HOA resulting in any action by the owner to correct exterior maintenance issues.
24. Verges: Currently there are a number of planting styles in Eagle Ridge and while some continue to be maintained by the homeowner, many are in complete disrepair and have been so for at least five years. Many HOA verges continue to degrade as a result of no maintenance and have resulted in becoming areas of just weeds and dirt.
25. Sidewalks: Consistent weeding and cleaning of sidewalks is required.
26. Signage: Signage in some areas are in a significant decline and need to be replaced and repaired with the correct materials and installation as originally designed.
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27. Group Mailboxes: Painted surfaces of Group mailboxes need to be refinished and refurbished.
28. Street Lights: Street light globes have not been cleaned since they were installed. Some light posts are leaning and should be straightened. They are no longer an asset to provide appropriate illumination on our streets but a vision of complete neglect.
29. Paving of our Streets: We have recently completed a partial repair of the asphalt and there are plans to resurface the streets correctly in the near future. However, we need to focus our funds that we have allocated to complete this repair instead of diverting funds to adding unnecessary additions to this scope of work.
30. Utility Boxes and supports: We need to work with the utility companies to refinish or repair damaged, declining or abandoned utility boxes in the neighborhoods. It has been encouraging to s ee the number of boxes that have been screened by landscaping through the efforts of the GLC but declining surfaces and supports require attention.
31. We are at the crossroads of making a difference in our incredible community based on its age. We can choo se to invest in the improvements, the necessary replacement of areas at the end of their useful life and maintenance of what we have or sadly let it dissolve into just another unremarkable suburban location.
32. The park lawn is not always healthy
33. Dog area needs seeding. More flowers.
34. The overlook area, dog waste
35. The overlook has not had leaves cleaned up in the two years I have lived here. And there is often poop left in the area. Having stations with bags might help.
36. Perhaps not a concern but desire for more clarity. It's not clear to me what decision was made regarding what is appropriate for upkeep on the driveways (I thought there was some discussion over suitability of painting). Also, one flag...wh en the assessments were underway, I know many of the people with whom I spoke were dinged for a dirty roof. Unfortunately when we received notice of our dirty roof - it was not evident why the evaluation was made. Particularly given that the notice came with black and white photos that did not show any area of concern. When we had roofing professionals out to inspect, it was not clear to them what area they should treat (and frankly, they questioned whether any of it needed treated). That's not an accep table approach to having homeowners take action - when corrective action needs to be taken, the communication should be clear and open.
37. The poor condition of many sections of the verge; inconsistent color of concrete driveways and wooden garage door s.
38. Yes driveways are different colors and cracked and garage doors as well - the stain is not solid so all look unfinished or needing repair
39. Garage doors not uniform in appearance & some are not being maintained at all.
40. Lawn mowing issues in Spring a nd Summer
41. Drainage and trash
42. Common areas need irrigation
43. Christmas decorations that are allowed to remain long after Christmas. The property manager needs to do a better job of getting out into the neighborhoods to assure that these are removed. This also applies to the covenant manager.
44. Verges, street scape, pocket parks (2), street lights are aged/dirty, pet waste
45. "There is not sufficient attention being paid to maintaining a consistent appearance in the neighborhoods. In Eagle Ridge there is no attempt to keep house and garage door colors consistent and recent driveway repairs have left the neighborhood with many multiple surface colors. Working groups were assembled to address the garage door and driveway issues but so far there have not been an y effective results.
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46. The approach to covenants control appears to be focused on the review of homeowner applications with no effective onsite review of the condition of homes in Eagle Ridge. Many homeowners have decided to make changes to the appearance of their homes and it appears that no active review of the neighborhood is being made to ensure compliance with covenant requirements.
47. Many areas in River Creek need enhanced maintenance. These areas include street signs, light poles, utility boxes and lar ge mailboxes. The common areas that contain turf also need significant improvement. The grass is either not maintained at all or is not given sufficient care in the areas of fertilization, weeding and seeding.
48. The common area in front of our house. Never watered or weed control making it difficult for us to maintain a pristine front yard
49. Golf cart and maintenance cart using our main road
50. The landscaping at the front entrance to Eagle Ridge (from the cl ubhouse) needs work and attention.
51. There are several townhomes who have just mulch as a front yard. This pushes the boundaries of acceptable landscaping
52. Many people on our street do not clean up their dog pop and or let there dogs of leash.
53. Yes. One neighbor does not maintain their yard in what we consider is in keeping with the mandates established by the community. The back yard is mostly weeds. The front yard uses materials that are not permitted (ie. stones instead of mulch)
54. Driveway and apron maintenance
55. garage doors conditions and verge conditions
56. Not really.
57. Landscaping, grass in particular, at entrance way aren’t well kept. Pathway to pavilion and upkeep of lights need more frequent attention
58. DIY fencing; dead plants; holiday displays left ou t months afterward; copious amounts of construction/renovation debris put out for trash collection and blocking sidewalks; driveways in disrepair (a proliferation of white -painted driveways which are not in compliance). etc
59. The public space grass and verge at the end of Buccaneer around the mail boxes area is poorly maintained by Blake compared to other higher traffic streets. “Out of sight, out of mind?”
1. Deed trees in the common area on La Costa (entrance to Spanish Bay) in danger of falling on public road. Notified the HOA, with no action or response.
2. None
3. The reserved/forest area adjoining my property needs regular attention, and Blake told me they need guidance from the HOA to clean the area, I have spent several hundreds of dollars clearing the area over the years to keep my family safe.
1. Some neighbors have flower/ shrubbery beds that are unkept.
2. Water drainage
3. Yes, both entrances allow for traffic to come through and it makes it very busy and unsafe for kids especially without sidewalks. Trucks fly down the street. Also, the landscaping company does nothing to keep up the entrances to our neighborhood and let’s everything die and not cut back nor replace with new mulch, flowers, or foliage.. this is disappointing when other neighborhoods are kept up and our fees are as high as they are.
4. Yes, I have several neighbors who let mold grow on the outside of their house. I also have a few neighbors who's lawns are not well kept and who let weeds grow in their mulch beds.
5. A lot of people leave their garbage cans outside their garage and we thought that was a violation?? Seems they never get written up.
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Fox Den – SFH
Fox Hill – SFH
Fox Run – SFH
6. The trail connecting Barton Creek to Fireplace (?) is often cluttered with fallen trees that are then just dumped along the trail or actually THROWN into the creek by maintenance personnel. It’s unsightly. The bridges are very warn out.
7. Some (not most) neighbors do NOT maintain grass cutting and weed eating. One house doesnt weed eat at all. Grass around signs, mailbox etc gets over a foot tall
8. Some houses they don’t keep their grass and yard in good condition being in river creek it should be the best
9. The treed islands at kingsmill/midocean/shoal creek do not look as grand as they could be.
10. Landscaping and lawns are not always kept up as they should be.
1. Landscaping of individual homes could be improved. Driveways are starting to fai l.
2. Street lights have gone out a few times and may need adjustments to the time they are on.
3. The ash trees that were all put in by the builder on many of the lots have a beetle bore that is killing them. It is so important that these are removed with new trees put in or that the current trees are treated. Otherwise they are all going to die and our beautiful, tree-lined street is going to lose its lovely character. It's also important to trim trees back from the light poles.
4. lights seem to keep going out for whatever reason. hoa should paint/replace numbers on the mailboxes
5. The blacktop is a mess.
6. Overall very good, some neighbors are less enthusiastic about cleaning up leaves in the fall
7. Neighbors need to move more often and neighbor across th e street needs to plant grass in the tree removal area, he put mulch there that looks bad
1. There are a couple homes that need garage doors and siding rot repaired and trees pruned that hang over sid ewalks that are too low for pedestrians to walk under. Also need dead trees removed behind my house.
2. no, just need an additional street light between Shalimar Pointe and Monarch Beach Sq
3. Some trees are overgrown and need to be trimed
4. Back of fencing around our backyard. We were told it was our responsibility to clean the back of the fence which requires us to walk to the end of the entire wall to access with cleaning supplies or to pass them over the fence. I would appreciate the HOA cleaning the back when they take care of the ravine. A group of neighbors was also given permission to place bluebird feeders along the ravine. There are approximately 10 feed ers very close together and during the season many birds fly over our property and leave their droppings on our roof, walkways, and patio decks. There are additional boxes along the River which are spread out appropriately. I have communicated with Frank M cLaughlin and HOA manager and indicated to them I would get back in touch if it continues to be a problem but I wanted to get my concerns on record since I have the opportunity.
5. Sidewalks in front of our house. We were also told it was our responsibili ty to clean snow and ice off the sidewalks in front of our houses. Do we own the sidewalk in front of our house or does it belong to HOA? If the sidewalk is damaged, is it also our responsibility to repair it? The street gutters were cleaned by HOA and the y look so much better. I know there are many neighborhoods without sidewalks so it is a unique problem for us. "
6. sidewalk and gutter including aprons
7. Trees in common area behind my house. Some are dead.
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Lake View – ATCH
1. Our neighbor rents out his home. The last tenants did not take good care of the property, used too many of the guest parking place and ran a business out of there. The new neighbors seem better, but time will tell. As an aside, these problems were reported to the HOA. We were told there was nothing that could be done.
2. Common areas need attention
3. Common Area behind my house is not maintained very well
4. The trees on the verge along Westchester Square, including the area around them, are poorly maintained.
5. Yes, uneven sidewalks that caused a broken finger in a fall and has yet to be fixed.
6. Sidewalks that are uneven and dog droppings in common areas
7. trimming of bushes near homes; sidewalks with raised areas and/areas where previous repair company scrapp ed edges off concrete and left unfinished; new trees installed that are below the recommended standard; trees removed and not being told to replace; some trees being replaced that are not good for the area selected or create a mess; curbing and sidewalks being all different colors of concrete; curbing into driveways being too steep that causes the front of your car to bottom out
8. Upkeep is an ongoing project, goal, concern for homeowners.
9. The consistency of garage door types and the colors are NOT in ke eping with the architectural guidelines. Additionally, the question of what to do with the Verge has yet to be resolved by the HOA
10. Yes, a couple of rental units are not kept up
11. The trees are looking so overgrown on some properties.
12. Some shutters & doors need paint
13. VERGE
14. Lawns being mowed, general yard maintenance
15. Lawns & Verges
16. green Players View portion of front entrance signs are loose. Chiggars are HUGE issue. buckling sidewalks in areas are dangerous as we have lots of walkers.
17. Christmas decorations still up at end of January. On garbage days there is litter from trucks.
18. The pedestrian easements are not maintained by the Association. This requires that the homeowners on either side of the easement pay for upkeep - specifically the stone walkways. Homeowners should not be required to pay for the upkeep of the stone walkways between houses
19. The grassy verge is impractical & impossible to maintain.
20. Sidewalks need work
21. Some is landscaping 22. The side walks.
23. some rental properties (yards) are not well maintained 24. Sidewalks
25. The holiday decorations at our entrance cover t he neighborhood name and are over the top and don’t align with RC vibe, but beyond that’s it’s a lovely neighborhood. Maybe some of the landscaping shrubs are too big due to age, and some trees need to be pruned. Also many if not all of the roots are pushi ng the sidewalks up.
26. Sidewalks are uneven and dangerous. Verge is not maintained.
27. Yes, cars parked in driveways full time
28. Sidewalks easily tripped on & decks or garage doors not maintained! Also dirty mailboxes!
36. Yes. 1) I live off of a common area that rarely gets mowed or landscaped. I am an original owner. Most years I must call the HOA to remind them to keep that area in order. Why that happens after 22 years living here is way beyond my comprehension. 2)Dog owners have very little respect for the lawns of others or
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Players View – ATCH
Potomac Ridge – ATCH
the verge areas. I have personally witnessed people who take their dogs, from their own lawn, to pee on a neighbors lawn. (And yes, i did say something). They should be walking the dog in the street and not on the sidewalk. "
37. We no Longer get Yard Debris collected. Trash blowing around. Dog poo.
38. Several rental homes and their yards are not maintained as they should be
39. Home Owners should NOT be allowed to replace their garage doors with Tacky NON-MATCHING TO ORIGINAL garage doors since there are MATCHING garage doors available at reasonable and equal Pricing (and actually better quality than the original !). These New N on-matching garage doors that people have used (and Covenants committee approved of) have RUINED and DEGRADED the whole look of the neighborhood
40. In consistent replacement of front yard trees, garage doors left open all day, backyard storage under decks.
41. Common areas within the neighborhood don’t get enough attention. To include tree trimming and bush maintenance
42. Sometimes people don't pick up dog poop on common areas next to Olympic Blvd Don't think these are necessarily Players View neighbots
43. I have issues with water flow off the roof during heavy rain
1. Mailboxes stand crooked on a great many lots or are not cleaned. The roads are patched, so that rather than looking updated they look older than before they were patched. At the dead end of Tuckaway there is a section of community property with a fence in need of repair. Dead trees that could fall down in a big storm have not been taken down in the forested area of the neighborhood. A lot of parking is in driveways rather than garages
2. lawns and landscaping tend to be unkempt
3. Wish neighbors took more pride on the exterior appearance of their property.
4. Lawn and exterior painting upkeep
5. none
6. Some tire tracks and edge of some yards
7. Integrity of the Bluff beyond the fence/property line
8. There are some houses that the yards do need to be better maintained. "
1. neighbor has bags of dog poop around property - doesn't throw it out.
2. Stop signs and street signs are bent and broken. Green chain fencing often breaks. Repair work has been spotty over the years. Snow plows recently tore up sod in front of several homes.
3. A few homes are a little slow in repair and maintenance
4. Our neighborhood park (behind the 15th tee) is never attended to. It’s a disgrace We have some big cracks that cross our street in a number of places that have caused cracks in driveways. There used to be some nice landscaping at the corner of Shinnecock and Cloister that has just been neglected over the years. Very little remains of it
5. Old hvacs are pretty noisy
6. Drainage ditch behind house floods up near house during storms. There is a dispute between HOA and golf course about whose responsibility it is to do a permanent drainage screen cap so it won't flood to the houses.
7. Drainage in backyard due to changes in several neighbor's yards
8. The streets need repaving
9. The soil is impacted making lawn care difficult.
10. Dead trees at entrance
Potomac Bluffs – SFH
1. Most homes are well kept, a few very well kept. There are some, driveways/verges/aprons that are very unkempt and should not be permitted to
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Potomac Overlook – SFH
get away with it. Deteriorating aprons/driveways. Verges that are mostly dirt and weeds. Some lawns and gardens terrible. The lack of standards and guidelines on driveways/verges per neighborhood is a huge problem.
2. a dead tree in our yard on the common maintained area
3. Some dog waste. A couple of homeowners do not maintain the outside of their homes well
4. The Verges, brick sidewalk, different garage door replacements, concrete driveways
5. We wouldn't mind having more visibility of the Potomac River.
6. Some of the landscaping in the common areas/grassy areas could be better
7. We have both Kept and Unkept homes in our neighborhood. It appears that there is little or no enforcement of covenants around the upkeep of homes. There is also no enforcement of parking restrictions in 'visitor' parking spots.
8. Trees in back need to be monitored for disease and stability.
9. the verges issue needs to be resolved and should be a community responsibility.
10. ONE DRIVEWAY WAS NOT REPAIRED ACCORDING TO STANDARDS
11. The park in our neighborhood needs lots of attention. The grass is dead. Weeds Looks awful.
12. Sidewalks buckle and verges unkempt
13. Verges need to be taken care of by HOA.
14. common area at end of cul-de-sacs; pets urinating on personal property, untreated common areas and verges
15. Yes, house across the street had large amount of weeds growing from driveway pavers all summer and fall
16. Mowing seems to always be forgotten for the green space overlooking hole 15. It is a very large area which people use for their dogs and to visit to look at the river but very little is done to keep it nice such as over-seeding and regular mowing. One of the things we loved about our home and certainly paid for in the price was the views but we're very concerned with the lack of tree maintenance which will soon block our views if it's not taken care of. We've offered to pay for it and hire it out but have been told we cannot. Dead trees should absolutely be taken care of from a safety perspective.
17. Yes - HOA left piles of tree limbs and tree trunks from downed trees in the common area behind our and other houses. However, the common area is only 50’ wide. It’s not a wooded area, but a narrow strip between rows of houses.
18. Pocket Park is not well maintained by the Association
20. Failure to remove/replace deteriorating trees in common area.
21. "The RCOA has been cutting down diseased trees in common areas and have left the unsightly debris behind which has destroyed the beauty of common wooded areas behind many homes. The issue: shockingly, there was no budget allocated for clean-up.
22. The Forest Management Plan needs to be updated to address a long-term solution to this on-going issue and a budget applied to ensure the continued beauty of our community & to enhance the value of our home s - not detract from them. "
23. Occasional broken glass on street from trash pickup
24. Paver/concrete driveway wear, railing rust/wear on individual exterior brick stairways
25. Waiting on neighborhood solution for d/w apron repairs and Side walk brick repairs
26. the ravine in the back our our house is a mess and haven for snakes.. There are numerous downed trees that were left there.. I have seen similar areas cleaned up around the golf course and in other neighborhoods. .. would love to see this area cleaned up as well
27. brick sidewalks need some attention
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Shoal Creek Turn – SFH
1. No sidewalks. End of street/blacktop not well finished in appearance
2. We have had street lamps out but they seem to have just been repaired.
3. Landscape grasses at entrance of my neighborhood are distracting in the summer, as it makes it very hard to see pedestrians walking through the crosswalk. We have asked they be replaced with shorter box shrubs this year.
4. Street lights intermittently work
2.What neighborhood do you live in?
8. How satisfied are you that RCOA Management is consistently enforcing Covenants (rules for exterior maintenance and upkeep) in your neighborhood?
Very
Cattail Gate - SFH 5 0 2 0 1 2 0 5
Cattail Woods - SFH 10 4 2 1 3 0 0 10
Center Crossing - ATCH 10 2 5 3 0 0 0 10
Center Ridge - SFH 22 4 7 8 2 0 1 22
Clubhouse Square - ATCH 61 7 26 18 7 1 2 61
Clubhouse Terrace - ATCH 27 5 14 5 3 0 0 27
Deer Ridge - SFH 9 2 3 0 1 1 2 9
Deer Run - SFH 41 7 14 13 5 0 2 41
Deer Run Estates - SFH 20 3 13 2 2 0 0 20
Deer Valley - SFH 3 0 2 0 1 0 0 3
Eagle Ridge - ATCH 73 10 35 18 6 2 2 73
Fox Den - SFH 3 1 1 1 0 0 0 3
Fox Hill - SFH 15 2 6 4 2 0 1 15
Fox Run - SFH 13 5 4 4 0 0 0 13
Lake View - ATCH 23 3 12 5 2 0 1 23
Players View - ATCH 63 9 36 6 5 4 3 63
Potomac Bluffs - SFH 17 1 9 2 4 0 1 17
Potomac Overlook - SFH 22 4 9 5 3 1 0 22
Potomac Ridge - ATCH 43 11 16 6 6 2 2 43
Shoal Creek Turn - SFH 10 1 5 3 0 0 1 10 No Neighborhood Selected 13 3 3 4 2 0 1 13
TOTALS 503 84 224 108 55 13 19 503
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Total Survey Respondents
Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied No Answer TOTALS
2.What neighborhood do you live in? Total Survey Respondents
9. How satisfied are you that RCOA Management is performing common area maintenance in your neighborhood?
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied No Answer TOTALS
Cattail Gate - SFH 5 1 2 0 1 1 0 5
Cattail Woods - SFH 10 0 5 2 1 2 0 10
Center Crossing - ATCH 10 4 5 1 0 0 0 10
Center Ridge - SFH 22 5 11 3 2 1 0 22
Clubhouse Square - ATCH 61 6 22 14 14 5 0 61
Clubhouse Terrace - ATCH 27 8 13 3 2 1 0 27
Deer Ridge - SFH 9 2 5 0 1 0 1 9
Deer Run - SFH 41 8 24 3 6 0 0 41
Deer Run Estates - SFH 20 7 10 3 0 0 0 20
Deer Valley - SFH 3 0 3 0 0 0 0 3
Eagle Ridge - ATCH 73 17 33 9 13 0 1 73
Fox Den - SFH 3 1 1 1 0 0 0 3
Fox Hill - SFH 15 2 5 4 4 0 0 15
Fox Run - SFH 13 5 7 1 0 0 0 13
Lake View - ATCH 23 7 13 3 0 0 0 23
Players View - ATCH 63 13 26 6 10 8 0 63
Potomac Bluffs - SFH 17 6 7 1 1 1 1 17
Potomac Overlook - SFH 22 7 7 4 3 1 0 22
Potomac Ridge - ATCH 43 10 17 6 5 4 1 43
Shoal Creek Turn - SFH 10 2 7 0 0 1 0 10
No Neighborhood Selected 13 3 4 4 1 1 0 13
TOTALS 503 114 227 68 64 26 4 503
PREPARED BY: CATE L. FULKERSON, PRINCIPAL, POINTS NORTH STRATEGIES LLC March 27, 2022
